Complain about a product or service

DR Horton Homes

Krissa of Aurora, CO June 23, 2008

Krissa of Aurora CO (06/23/08)
First of all let me start by saying I will NEVER EVER reccomend buying a home from this builder. We have had nothing but problems with them since day one. 1. They got the color of our home wrong of all things to do!!! 2. when we did our walk through we put blue tape on everything that needed to be fixed, its been 3 years and believe it or not we still have the tape up where things never got fixed. 3. We have had so many different csr's I lost track. 4. Our window wells in the basement leaked and leaked finally floded our basement(not completely but enough) and It took them forever to come out and fix the problem, meanwhile we had to use a bucket to get as much water as we could out of the window. When they finally did come out to fix the problem it was nothing but an argument to get it done.

So they finally get it all done, so we thought the very next time it rained guess what, yep window wells filled up again. Three times they had to come fix them. Now the last window that was only leaking a little and only on occasion that they said didnt need to be fixed is starting to leak.

Our drainage is WAY WRONG we get nothing but puddles and standing water everytime it rains. Our backyard is nothing but a big puddle of mud and water, its like a swamp. We have complained about that since our very first summer there and nothing yet has been done about it. All of our neighbors have also complained about the same problem.

5. Our driveway started flaking along with more than half the neighborhood so they decided to do just a temporary quick fix meanwhile my husband who has been in the construction business for 9 years told them that it wasnt a permanent fix it would start to flake again, guess what its flaking. We have called EVERYDAY and left messages for the past 2 months now and have yet to recieve a call back. I am still waiting for a call back from last summer(2007) supposedely the person who knew about the grading was sopposed to come look at it for us, he still hasnt shown up!!!!!Its now 6/2008 Something needs to be done about this company who thinks its ok to walk all over its customers!!!!

Craig of Queen Creek, AZ June 5, 2008

Craig of Queen Creek AZ (06/05/08)
The grading of our yard ( both on the sides of our house and in the backyard)is incorrect. When it rains our backyard floods around the foundation of our home and pools on our back patio. A large puddle forms underneath our side gate also. All of the water drains toward our house rather than away from it. After we complained to the customer service department at DR Horton several times over the course of 11 months, the company that initially did the grading was asked to come make repairs at the request of DR Horton. The DR Horton customer service representative specifically stated that they would repair all of the items that we specified in our request; drainage problems included.

The grading company came out to our house and immediately noticed that there was a serious problem with the grading of the backyard and that most of the yard would need to be dug up and regraded in order to correct it. The grading company left to speak with the customer service representative to see how they wanted to proceed. Several days later I was called by the DR Horton warranty department and informed that landscaping/ grading would not be covered even though we were told in the initial phone conversation that our drainage issue would be corrected. The house that we purchased is a model home and we have recently been informed that warranties do not apply to model homes.

However, when we initially spoke with the DR Horton sales representative we were told that the standard new home warranty would apply to our home as well. The sales representative was NOT knowledgable on the sale of model homes and said so several times throughout the sales process, but the one thing that she assured us was that we WOULD have a warranty just like any other new home. The agent that we worked with no longer works for DR Horton. DR Horton acknowledges that the agent was not correctly educated about model home warranties and because she falsly informed us of the model home warranty our repairs would be made. Once they discovered the extent of the issue, however, they were no longer willing to complete the repairs.

On 6-4-08 at 4:34 pm I called a sales agent for DR Horton by the name of Nancy. I informed her that I was interested in buying a model home and was concerned about what warranties would apply. I was informed by her that all warranties applied regardless if the house was new or a model home. I have had several other minor issues that have been covered by the company, however, this issue still needs to be adressed. I have documentation from DR Horton that they came to our home to inspect the grading with the intent of correcting the problem. They did in fact send the grading company, but did not stand behind their commitment to make the necessary repairs.

When signing the mortgage paperwork with DR Horton, we received a Limited Warranty booklet and were informed that this was our warranty information. We later received a sticker in the mail that we were supposed to affix to the front of this warranty booklet in order to activate the warranty; without the sticker the warranty would not be active. We affixed the sticker to the book so we should have the warranty contained in the booklet. In the warranty book it states that the builder is supposed to fix any issues that cause standing water within 10 feet of our home; which we have. The only time that the grading would not be covered is if we had made changes to the landscaping or added a pool, which we have not done. We have made NO changes to our landscaping whatsoever; everything in our yard was installed by DR Horton and their subcontractors.

My back yard is flooding killing my plants and it appears the concrete slab is now flush with the dirt and wasn't when house was bought. If water continues to flow toward the house and settle around the foundation it can lead to serious structural hazards that will prevent us from reselling our home without very costly repairs.

Nadia of Cumming, GA June 1, 2008

Nadia of Cumming GA (06/01/08)
After rain the water does not go out from our front yard, because the gutters are higher that the yard lever.We bought this house last Septeber... DR Horton refuses to do anything about it.

Now we are 3 days without air condition working. The Reliance company that should be fixing it sending very young employees to repair, and they do not know what they are doing... It is 82 degree in the house when I type this... so sorry if my writing does not have much sense. We have had lots of problems with hard wood floor, it was splintering, and making echo noises all over the house.

They came out and fixed some of the hardwood spots (they said they could fix only 8 spots, because that was how many spots were approved for fixing by DR Horton.

Jason of San Antonio, TX May 9, 2008

Jason of San Antonio TX (05/09/08)
Building with Dr. horton was a nightmare from day 1. They have a process by which they continually lay off and fire people up and down the chain, from the decorators, to sales people, to builders/contractors. That way, when something goes wrong, you have to start all over again, and there is no level of accountability.

At first I just thought they had high turnover, but then I figured out how they operate. I got to the point where I was going to the house almost on a daily basis to make sure they weren't messing things up, and trying to hide their mistakes.

Of course when it came time to actually close on the house, all the figures and terms changed from what they originally told us.

We went from being pre-approved with zero down, to needing over 23,000 to close. Most people don't have that kind of money laying around, especially when they are in the process of selling another house. We've been in our home for 5 months, and we have about a 2page list of warranty issues, as do many of our neighbors. Bottom line, Dr. Horton is shifty and shady, and they hire shifty people.

Mary of Phoenix, AZ May 6, 2008

Mary of Phoenix AZ (05/06/08)
I contracted with Dr Horton to build my son and I a new home after my divorce. My friend went on the contract with me so I could better qualify for the loan amount. I was given a good faith estimate for a mortgage payment soon after I signed the contract which I was happy with the monthly amount. Well building started late due to permitting issues about 5 months late. As building continues everythings fine until I get a call from the mortgage guy who I had not heard of. The one I made my loan application with was no longer there and no one notified me.

Three weeks before closing I get a new estimate with the payment 1400.00 more per month. As a single mom there was no way to afford that much more. He was charging me a 10% interest on the first and 13% on the second. This is outragious my credit scores are in the 700's! I said you can not force me to accept these programs, what happend to my 6.75% insterest on the good faith? Needless to say I could not purchase the home with that high amount of added on mortgage. They then stated I have defaulted on my obligations adn kept my 23,000 deposit.

This is where it gets better. I have a notice signed by them that they were unble to find a loan program for me and that is the reason for not moving forward with the purchase of the home. This would allow me to get my deposit back but they stated they would not since they were out the money to build my home. Funny they sold and setteled 45 days later for a profit of 45K more than I was contracted to pay. Interesting! Yes I too went up all the chain of command never to hear back from anyone! I can not afford to hire an attorney to take them on and I now have to live with my mother since that was my life savings. They call themselves America's Builder? There is a special place for Mr. Donald Horton and his CEO Donald Tomnitz right on down to the division presidents like Frank X. Lackman.

I lost my life saving of 23,000. As a single mom I now have to live with my mother and start all over yet again. Please help!

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