Complain about a product or service

DR Horton Homes

Mary of Las Cruces NM (07/22/08)
1. I moved in on July 20, 2007, we had a substantial rainstorm which upon further inspection noticed the rock wall footings we not done correctly. This took almost 7 months to rectify, with city involvement. My backyard was not usable to either my family or my pet, we could not let him out back while the walls were being reconstructed.

2. The kitchen island had a gap from the top to the drawers with nails exposed. When the worker batthroom to fix this we could not use the island; we had to remove everything from the drawers while they reset and attached the top. When he returned to finish up, he didn't have enough materials.

3. Our hall bathroom tub's caulking was substandard. The worker came to recaulk, which rendered that batthroom unusable for a period of two days. When I looked at the work it was clearly not done right and he had to return (again) to do it correctly, this of course was another few days of not being able to use my bathroom. After further inspection by my husband it still wasn't done correctly and he ended up redoing the whole thing over.

4. My first leak in the family room caused another upheavel in my home, I had to remove everything in order that they could (a) fix the leak; (b) and then repaint. My family room was out of commission for a few days. Second leak, same spot in the family room. I got an hour of work on Thursday and an hour of work on Friday and then the worker returned and worked a good 2 1/2 hours on my time on Saturday. Not to mention again, but the room was out of commission again.

5. When we converted over to the heat, we were almost killed by the smell of fumes. We woke up everyday with headaches and a rotten smell. The workers were diligent and concerned and found the problem, but not before they had to unseal the attic trap in order to fix the dislocation of a pipe. We all had symptons of carbon monixide poisoning. I had to visist my physician because I had been having dizzy spells for weeks.

6. Stucco was coming off of the side of the house, this one was easy because we didn't have to be home. This doesn't refute the fact that this shouldn't happen in a new home.

7. We hired a home inspector and he found there were problems with the roof. The worker who came to fix it, came to my husband's work and wanted him to sign off on his work, my husband refused and said not until he inspects his work. When my husband went up on the roof, the worker hadn't done a thing. He returned to complete the job.

8. After restuccoing the area that needed repair we noticed it didn't receive enough coats of paint, so now I've sent in a 2nd request (the first request went unanswered) to have them come back and use another one or two coats of paint.

9. After the painter was finished with painting the family room and kitchen area (after the 2nd leak), I noticed he must have laid something down on my coffee table; when I wiped up the spill it removed the finish on my table. Mind you, we had removed all furniture from this room (minus my sectional, which we covered), but the furniture was moved back into this room by the painter?

10. We were never notified when the painter's would be returning to fix the stucco or repainting, nor was my husband ever told to move his vehicle, now he's got paint spots on the hood and side passenger door of the car. We notified DR Horton of this and have not received any response. I did not address all of the cosmetic fixes we needed. Thank you for your time.

We have spent numerous vacation hours on being home to have all of these problems fiexed. We lost use of certain rooms in our home for weeks. We were sick for weeks not knowing the heating system was the culprit and it actually ended up where I sought medical help for the ill effects. I can't even tell you the stress and frustration we have felt in dealing with all of these issues. At one point I thought I would have a nervous breakdown.

Dorina of Sugarland, TX July 14, 2008

Dorina of Sugarland TX (07/14/08)
Dr Horton Lemon- I purchased my home in December 2003,and my nightmare started since the day I moved in.I'm a single woman and senior citezen and DR Horton has not treated me fairly. Based on my experience I would NOT recommend this builder to my worst enemy.

After reading all the complaints about this builder everyone is complaining of the same problems that I am: foundation problems,MOLD(black) carpet,whirlpool,cracks inside and outside,and my yard gets flooded. The drainage is horrible.The water from all the yards from other homes around me runs into mine and the house is splitting in two. 

I have endured 5 years of continually fighting,they admit the entire problems even the ones on the original punch list,but they have never corrected them. They treat me badly,are impolite and try to intimidate me,if I had to tell what I went through I would need to write at least 5 books about what they put me through.

Now I have 3 medical reports confirming this house is adversely affecting my health and my Doctor wants me to move out. I paid good money for my home and DR Horton cheated me from the beginning. They cheated me at closing by changing my rate.I had a good faith estimate with a 4.018% rate for 30 years,yet when it was time to close the paper said my rate was 9%.I told them that I was not buying the house and they finally permitted me to go to my bank,and borrowed from them at 5.5% for only 3 years. My loan has had to be renewed 2 times now.

I am not giving up until DR Horton does the right thing and buys my house back. They need to buy back these defective huoses. I want everybody to know who they are dealing with when they buy a new house.

They have ruined me financially, emotionally and my health is gone. There is not enogh money to compensate me for what they have done. They need to buy back this HOUSE.

Dorina of Sugarland, TX July 12, 2008

Dorina of Sugarland TX (07/12/08)
I purchased my home on 12/03,and since i moved in, my nightmare started. I'm senior and single woman. Foundation ,MOLD (black), drainage, carpet, whirpool, crack, inside and outside, my all yard gets flatted The drainage is horrible, People yards runs all in mine. the house is split in 2, It's about 5 years of continually fight,they admit all the problem even the ones on the punch list,that they never corrected. And they try to intimitaded me ,and the list goes on.

Now i have 3 Medical certificats that my Doctor want me to move out of my house Dr Horton,Cheeted on me from the begin to the end.they cheeted by at closing changing my rate,I hade a goodfaith estimate@4.018% for 30 years, and they promess me the same rate,when was time to close the paper they told me that my rate was 9%, I told them that i was not buyng the house,they finally permitted me to go to my bank, and borrowed from them @5.5% for 3 Years My loan had to be renuwed 2 time already.

I'm not give up until they either fix, or they need to buy back these house.They ruined me Financially, Emotionally, My health is gone, There is not enogh money to compensate me, they need to buy back.

Alan of Thornton, CO June 30, 2008

Alan of Thornton CO (06/30/08)
We closed on our home Feb of 07'from DR Horton. We were the first homes out of maybe five that were first built. One of the incentives if you purchased the home was a 2500 certificate towards nusery at Cherry Creek Tree Farms. In May of 07'we started to use our certificate. The staff at Cherry Creek said the card can be used any time and does not expire. One year later in May we used the card again. Two weeks later we went to get more nursery, and Cherry Creek denied us of the card because they filed bankruptcy. After about two weeks, DR sends a letter out stating that Cherry Creek went bankrupt and DR cannot do anything.

I made a complaint on DR website. I do not know what section of the web site because DR does not have a complaint section, so I just put it on some section that had a area to write in. Maybe about three weeks later Holly Rathmason calls me and leaves me a message because I was unavailable at the time. I call her back two or three times with no call back. Finally she calls me back about two weeks later. We discussed about the situation with the nusery, I she said they cannot do anything and that they have paid CCFarms already. I mentioned why they could not get us another nursery to use. From what I could get out of her is that DR built 35 homes(this is a estimate, the developement is not finished)in this development, there are maybe 10 owners that got this incentive and DR payed Cherry Creek, but the remaining owners DR did not pay CCFarm, so DR sent the owners to another nursery.

So the earlier buyers like us the cerificate is not valid. Holly said they could not do anything until this goes thru the court system. By that time we could have sold our home or had to get nursery some where else. DR got us to buy this home because of the incentives, plus we had to use their mortgage company in order to get the incentives. Now DR can't step up and keep the home buyer happy and least offer to give those that lost out on their original nursery incentive a small payback of the original incentive to be used at another nursery. But instead DR just sends out a letter to inform that the nursery has gone bankrupt and end of story. A 2500 gift certificate, I don't think DR paid the full amount and I think the home owner paid something out of their purchase, which Holly would not answer when I asked her.

I asked if the company likes being on news. In which I meant as advertising, she took it as a threat. She thought I was going to the media, so she said our conversation is over because I threaten DR about being on the news. I asked her if she was given a incentive to buy a new car a then when she recieves the car, the incentive was not there what would she think after seeing this new car on the news. This is what I meant as being on the news.

We live in Kings Ranch Develp., and in one year DR built maybe 35 homes, and than stop building because they could not sell the inventory. DR dropped prices on their remaining inventory by 20,000 - 50,000. We had our house appraised, and it is under from the price we paid just one year back. So our home value is under than what we paid for, and our incentives are no longer valid.

I had this conversation back in the second week of June. Holly said she would talk to the managers and I they or she would get back to me.

I guess we are just another number. We have shared are issue with other people that are wanting to buy a new home, and even though DR maybe lower in price, I did not recommend them to other interested home buyers.

Krissa of Aurora, CO June 23, 2008

Krissa of Aurora CO (06/23/08)
1. The upstairs in our home is freezing in the winter time especially in my sons room who has asthma. In the summer time it is boiling hot up there. we have had that looked at a few times with no results!!!! 2. It takes forever to heat up our water which is causing us to waste alot!!!

Krissa of Aurora, CO June 23, 2008

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