Complain about a product or service

DR Horton Homes

Seandre of Jacksonville, FL August 22, 2008

Seandre of Jacksonville FL (08/22/08)
We purchased our home in July of 2006. Before we moved in, we had an independent home inspector from AmeriSpec inspect our home. He found that there were holes in the roof located over our bay window in the master bedroom. When we did our walk-through, we were assured that these holes were fixed. We had no problems until Tropical Storm Fay hit, and now the ceiling in our bedroom is leaking so bad, there is a hole in it. Since we are no longer under warranty, we've had to contact our home owner's insurance company. So far, they haven't given us any problems, but I am beyond irate with the shoddy work that D.R. Horton has done. We've had problems with them in the past regarding our home loan. It was so bad, the loan officer and his assistant were fired. Do we have any recourse regarding our ceiling/roof?

Roberto of Humble, TX August 21, 2008

Roberto of Humble TX (08/21/08)
The masterbedrooms' bathroom is leaking from the ceiling. Can someone Please come by a fix it or take a look at it before it does more damage and mold starts to form, the problem started today.

Right now I only have leak marks on the cieling.

David of Los Lunas, NM August 20, 2008

David of Los Lunas NM (08/20/08)
Buying from D.R. Horton has been the worst experiance of our lives. They had to re-do our floors. Annd now they have to do it again we are still waiting for that. Cracks all over our stucco. They have had to rip some of our windows out. A couple times. But every time they fix something they are to cheap, that they create more problems.

The emotional stress this has put on my family. Time and energy. They never show up when they say they are. We have year old twins an it is hard to deal all this I just dont know what to do.

Carol of Las Vegas, NV August 20, 2008

Carol of Las Vegas NV (08/20/08)
We put a ernest money deposit of 1000.00 on a condo in vegas. We went to a realtor. We watched the home being built in fact the framing was already there. We went every 3 to 5 days. We noticed shims being used and cracked 2 by 4s also there was a crack in the fountation in the garage. From the beginning to the end of the garage. There was a hole in the roof of the kitchen you could see it. Also the alot of cracked wood. Spaces being used everywhere. We also went and let the sales men no that some one had cut and stole all the wire in the home. He said he did not no but would report it.

Also the new tub was full of debris water and stained. We had a small walk threw and told the man of the problems. No insulation just the framing and electical and tubs etc. We went back several times still the hole in the roof crack in the fountation etc. So we backed out, and requested our money back, they did not fix it when we requested it. We went to th sales man he said we would get it back he wrote to give our money back. To no avail we still have not gotten it. We went to a lender no percent of interest was locked in or anything they refuse to give our money back.

We need our earnest money back we are on a fixed income.

Amber of Tomball, TX July 29, 2008

Amber of Tomball TX (07/29/08)
I purchased my home in May of 2007 while I was pregnant and my husband was serving in Iraq. He was suppose to come home and we wanted to start living the american dream but that dream has become a nightmare. We could not get our warranty work started until after almost a year of being in our home.

The main problem is the air condition system is not cooling/heating to desired temperatures. I have had the air condition company, contracted by DR Horton, visit my home five times. The problem I am having is that in the summer my AC unit cannot cool to my set temperature of 77. Instead, the thermostat is reading above this, sometimes up to 84 degrees. My unit is not cycling on and off and I know this is wrong. AC company states verbally, There is nothing wrong with your unit. However, many service technitions from this company have stated my unit is undersized for the sqare footage of my house. When calling in however, they are told something else, and by the time I talk to my warranty representative there appears to be nothing wrong.

In the winter, I have my thermostat set at 74-75 becasue it is freezing. Many times I have taken my own temperature readings and it registers 62-68 degrees downstairs. My infant son was repeatedly getting sick and again, the AC company stated their was nothing wrong. They installed dampers on the upstairs vents of my unit and I was even told my one technition I should turn the fan from auto to manual to circulate the air. A very poor diagnosis for a problem that is making my family miserable.

Another visit by the AC company created shock when a beer can was pulled from one of my AC ducts, illustrating the care that was put into building my family's greatest investment.

Each time I called my warranty representative he said he would dispatch the AC company until I finally expressed my concern with continuing to take off of work to be told the same thing over and over. Then the representative stopped/wouldn't return my calls and my warranty expired. My warranty has expired as of May, yet my most recent contact with my warranty representative has led me to believe that since I have never signed off that my AC unit was fixed the AC company would be dispatched again under warranty. However, I waited all afternoon for them not to show and now my warranty representative is not taking/returning my calls again. I am extremely dissapointed concerning my experience with DR Horton.

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