Complain about a product or service

DR Horton Homes

Erin of Fort Benning GA (11/14/08)
My husband and I submitted an offer for a DR Horton home on a Sunday morning. We got the runaround for five days about the offer, and when I attempted to contact the sale representative, I got no answer at either his office or cell phone. I got no information other than the employees of DR Horton were having Casino Night and our offer was literally just sitting on someone's desk.

I'm so glad I found this Website before getting into a contract with these people and buying a substandard house. They should be ashamed of themselves for jerking people around.

We are retracting our offer and will never work with DR Horton again.

Kevin of Pingree Grove, IL October 13, 2008

Kevin of Pingree Grove IL (10/13/08)
When researching lots and homes within DR HORTON/CAMBRIDGE HOMES (Pingree Grove, IL) we reviewed the contract and asked our sales person John about the fencing issue. The contract stated that we could only get a 4' picket fence, but what we wanted was a 4' aluminum fence like two other homes in the neighborhood. Our property backes up to a wooded area and we were assured by John that we just had to get the approval of our neighbors in our cul-de-sac. Our neighbors, after getting their approval, were told the same thing. This is 9 households that were told this.

We took the proper steps to contact the association Board (made up of three DR HORTON employees, no resident advocate) about amending our contract so we could get a fence installed, and were ignored; until we contacted our atty who drafted a letter telling them the situation of the salesman, our canvassing of the cul-de-sac, etc. They, in turn, ignored her as well. Our phone calls and emails went unanswered for months.

We finally emailed the attorney at DR HORTON in Libertyville, IL (the IL Branch) and he said they would meet on a Wednesday and would have our answer by week's end. We rec'd the denial the next morning. We feel we were lied to, basically victims of bait and switch. Cambridge's sales person, John, has not owned up to his lie/misrepresentation, and has not shown his face to any of us to apologize. DR HORTON needs to own up to their error; it's not costing them any money and truth be told, no one's going to see the fence but us since we back up to a meadow.

We are discouraging any or all people who are considering moving to Pingree Grove to not do so. We are sad, hurt and feel very betrayed by DR HORTON.

Patrick of Macon, GA September 27, 2008

Patrick of Macon GA (09/27/08)
I was going to buy a land home package the dealer put 100 down to hold the land and I paid him back the contract was between he and the land owner. Our deal fell through and now I'm getting the run around to get my money back. The contract HE signed said non refundable so I sould get my money back. right

Paula of Las Vegas, NV September 17, 2008

Paula of Las Vegas NV (09/17/08)
I have many Issues with this builder. I purchased my home 12/2005. Issues:

1.Charged for an upgrade that my home does not have.Still cannot get this resolved.

2.uneven floors through out my 2nd level.The builder shaved the floors,(I took photos) this was only after calling the contractors board.The floors are Still uneven.It has caused me extreme back pain to sleep in my uneven bed( due to the floors).

3.The flashing on the out side of my home is chipping away.

4.water heater thermocouple went out 2 times,which is a known defective part.(I paid for two service calls in the last year.

4.Was told they were not selling to investors. Well...gues what. One homeowner in the community owns eihgt homes. They are renatals.

5.Our community streets are not being maintained by the builder.The community is filled with trash, debris and oil stains (which is slippery).The community has been sold out for two years and the builder still has unfinshed street work. I have patches of concrete broken in front of my home.

6.Dish disposal was cracked.( had to be replaced.

Te stress of our purchase is unreal.Every time i see our unfinished and rental community it sickens me.

Gerald of North Las Vegas, NV September 9, 2008

Gerald of North Las Vegas NV (09/09/08)
well mine was simple I thought, but I guess it wasnt. I have two yard gates on my home, The whole neighborhood only has one. dr horton says I ordered two and the bill shows that.But what I thought I ordered was mesh to be installed on the gate. nope they gave me another gate. well after telling like 4 people now, they wont fix it for me and make it right.All I want is it to be taken down and bricked over. but not one person will listen.  real sad they couldnt make the customer happy, wouldnt of took much.

nothing happened, my gate is still there.

Jerry of Euless, TX September 8, 2008

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