Complain about a product or service

DR Horton Homes

Fred of Keller TX (04/15/08)
We purchased our home in May of 2005. This is are first home so we were new to the housing part of it. First of all we had asked our salesman if we could have crown molding installed in our home and add a patio, his responce was we do not do up grades. The when we left the front office we drove around and looked at the other homes in the subdivision and some of them had added patios and crown molding.

On our walk through of our home there was no electricity and Dave (our builder) was more concernd with his trip to Hawaii that he and his wife were leaving on than our walk through. We must have used 6 rolls of blue tape marking mistakes and the sad thing is that when we came back to see if the had fixed the most of the tape was just pulled from the area marked rather than fixing the problem. There was also still blue tape found in missed areas.

We were then introduced to another builder after complainig about the problem with Dave. Gary tried to make things right as much as possible. After our move in all our schubs and one little tree died in our landscaping. We called and asked to have the fixed no one ever showed up and we call several times more and we still got the same line of bull as before. We had to pull the schrubs and the tree and throw them out and replace them our selves.

A large part of our backyard grass died and it took a act of congress to get it replaced. The back door of our home leaked and I called to have them come look at it and I was told that is the responceabilty of the homeowner (just being in our home for 2 months) the island was not bolted down and the board under the kitchen sink (which had been tagged during walk through) was just covered up by another peice of cut board and I found it, so I asked the to take all of it out and replace it. It had mold and mildew and was worped bad.

At this time our back door has continued leaking and has ruined our carpet and we have bad cracks in our ceilings and one door that won't even shut. On the back of the house in between the two bedroom windows there is a huge crack the extends to and from both windows and on the last window the crack extends all the way down the window and has seprarted the window from the brick mold and the crack also goes in to the slab. We are in the process of trying to get this fixed. Is this a LEMON house or what?

Mr of Harker Heights, TX April 14, 2008

Mr of Harker Heights TX (04/14/08)
Dr Horton has been a thorn in our side from the beginning. I wanted to afford Kyle our Engineer from DR Horton the opportunity to make good on his promise to bring our home up to standard and our satisfaction. Much to my dismay more issues have risen and we are not only disappointed but perplexed. Please see listed below a list of items Kyle promised to repair and or complete PRIOR to closing and have not yet been done. Please keep in mind we closed on 23 Jan 2007:

* Trim to be redone. All of the trim was done poorly. Several pieces of the wood have defects splits or major lines of demarcation and paint was used to try and cover and or compensate.

* All of the weather striping around the doors is coming off

* Paint Missing paint on several area of home in both the front and back of home I requested a 2nd coat of pain in the garage Missing textures on walls in places Front and back door needs painting Black tape or plastic trim in front porch area

* Lines of demarcation on several walls Loft area and kitchen

* Landing Missing texture and outer corners have lumps and clumps of material on the landing

* Missing cable jack in Master Bedroom

* Blinds broken in Master Bedroom and 3rd Bedroom -this task has been completed after 3 calls

* Countertop had a cut in it -They tried to fill it with putty and I said this wouldn't work.- the counter top was fixed after 2 weeks

* Carpet The carpet up stairs was not tacked down and lifting Carpet cracks as you walk on it ( makes me wonder if I was given the upgraded carpet and padding requested The top of the stairs the carpet was too short so they came after 1.6 weeks to repair and left nails on the floor and the carpet is not attached. We have stepped on tacks and nails left in home where carpet was not tacked down.

* Missing sensor in laundry room for alarm* Paint on shower in Master Bedroom

* Drain in Mater Bedroom tub is scratched* Shower in Master Bedroom is scratched

* The floor squeaks upstairs

* Takes way to long for hot water to get to ALL areas of home we waste too much water

* Shower in Master Bedroom leaks - this was fixed 2 days ago

* Missing glass in chandelier

* Nails left on the roof

* Our Welcome kit was left on our porch with 2 unlabeled cans of paint.

The sides of the yard and back yard are flooded. We got an inspector in November of 2007 and here are a few things that have been noted: The inspection revealed a bulge in the foundation wall on the East side of the home. This is probably due to the form bowing or bending when the slab was poured - this is indicative of poor workmanship and should have been corrected immediately. Large bulge on the East side of the foundation - does not seem to have a purpose (i.e. posttension cable lugs).

Mark of Saint Augustine, FL April 3, 2008

Mark of Saint Augustine FL (04/03/08)
To Some one who cares Well the back of my home is leaking they just supposedly fixed the back and the side of my home for the 5th time removing rotted studs mold on drywall and it took 7 months to do it!!!!!!!!! now the back is still leaking in around the window More Mold and Rotted wood!!!!!!!! This can't still be happening!!!!!!!

The the job was never finished my alarm still is not hooked up. the records for my home in Heritage Landing start with day one it's been 4 years with the same problem water leaks Mold and rotted wood. We are at the end of this leaking ship

loss time of work, Diminshed value and mold rotted studs

Mark of Boonsboro, MD March 4, 2008

Mark of Boonsboro MD (03/04/08)
DR Horton absolutely misled us and our community plus left us high and dry. Last home was built over two years ago and our road has yet to be turned over to the county for services! Promised estate sign/monument was never built, now our community is simply an group of crappy McMansions. We still have several items on our pre-settlement punchlist from November 2005!!!

At least their personnel are consistent as they all promise and deliver nothing. Extend punchlist items to over two years which prevents you from utilizing State's Attorney for complaints. The turnover rate of their personnel is on par with a 7-Eleven. Won't put anything on paper...verbal promises and again with no action. Misrepresented several major items especially finished basement. Honestly their actions were criminal. Spent 860,000+ for the worst built house we ever lived in. Complained through every possible corporate avenue but it starts from the top and is driven down to their used car type sales rep. Keep detailed notes and try to get anything you can on paper (ain't happening).

L of League City, TX March 1, 2008

L of League City TX (03/01/08)
We purchased our home on the understanding of a boat ramp to be built. We have been just notified that DR Horton has now decided to build more homes on that land. This now decreases my home value compared to if there was a ramp. They need to offer a refund to the buyers or make good on their promise. Be careful on the promises they make as it could decrease your home valve as much as 30k. Thank you for reading this.

Teofilo of Michellville, MD February 10, 2008

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