I have noticed that you do not carry Walmart brand charcoal. Store in Mission, TX told me that it was a seasonal item. People in South Texas barbeque year round. There are around a million barbeque pits in South Texas alone. I like using your brand of charcoal. Please consider supplying South Texas with your charcoal.
Consumer Complaints & Reviews
I purchased a lawnmower from Wal-Mart. I took it home, and it would not stay on for more than a few seconds. So, I took it back; little did I know that I purchased a refurbished lawnmower, and I was charged the full price, but that is not even my complaint. Upon entering the store, the associate approached me and asked if there was gas still in the mower. I said, "Yes", and she told me that I could not bring the lawn mower in the store. The associate, Mechelle, was very loud and rude. She told me to get that lawn mower out of her store. I then asked her to get the manager on duty.
When the manager approached, the first thing she said was to get the lawn mower out of the store, without even listening to the customer's complaint and providing a reasonable solution to the problem. I then asked the manager if she would ask an associate to provide assistance with removing the lawn mower from the store, and a place where I could dispose of gasoline in the lawnmower. She stated that she cannot. I was told that I would have to dispose the gasoline off the premises, and then bring it back to return the refurbished, defective product that they sold me. All of this happened two days after an earthquake, and two days prior to a hurricane. I felt like from management down to employees I was treated in an unprofessional manner.
Being a human resource manager myself, I can understand why the associate acted the way she did. It was because her manager, Yolanda, acted the same way. Finally, I know that one individual will not close the doors of a super giant such as Wal-Mart, but in the economy that we live in today, I refuse to spend my hard earned money in an establishment that does not provide excellent customer service, and is not willing to offer a solution to a problem that they initiated. This was by far the worst customer service that I received from an associate, or management at any retail store I have frequented.
I got a weed eater one rider one year ago and I had problem after problem with it. First was the cable on the paddle, now it won't go in gear. Then turn on is so lose and it's sticking as I was making a turn with it and the stirring got stuck on it. I could not get it to turn back and there was a car coming down the road. He almost took me out.
It just seem like something is wrong with it all time and I do take care of my stuff. I thought it would be a nice rider but it has turn in to a lemon. It should not cost 750.00. It should be free. So, I got a rider that is just sitting now. I would like to get hold of the company but there no way to find it. I called them and all I got was a run around. I think this company needs to make good on their weed eater one rider. I bought it on August 2010. Now, it is August 2011.
I went to Wal-Mart in Odessa, Texas on 07/03/2011 to purchase 41 12-square-inch stepping-stones. This was at 11:27 am. The gate to the lawn and garden was locked; I proceeded into the store and got the few groceries I needed, then to the checkout. I told them about the stepping-stones, and had them look them up. I paid for them and asked if someone could help me load them. I was told that they would send someone out to load them. I waited and waited. When no one showed up after 15 minutes, I loaded them myself. As I was loading them, I noticed a Wal-Mart employee standing at the now-unlocked-garden center gate, just watching me, never coming to help.
I am 67 years old and they were very heavy for me. Today, I went back to the same Wal-Mart as I needed 30 more stepping-stones. Again, nobody was in the lawn and garden. So, as before, I went into the store and had them again look up the price for the stepping-stones. I paid for them and again asked for help to load them. I told them what had happened before and they assured me someone would load them for me this time. And again, I waited for 20 minutes but no one came to help. Again, as I was loading them, I saw a man wearing a Wal-Mart slip-over watching me load them. I will not shop at that Wal-Mart again. Manager Mike Hoskins
I went to Walmart Garden Center and purchased a fern for my yard last week. I brought it home and hung it in a tree right over the waterfall of my koi pond. It was fine until it rained on Sunday night. I got up the next morning to discover about 7 of my koi were dead. I have never had a problem with my pond in the 14 years that I have it, so I was shocked to see such a loss. As the day went on, more koi died. I removed the rest of the fish and discovered that their gills were white and that their scales were falling off.
I went to Walmart and talked to one of the men who worked in the garden center. I was informed that they had been having a problem with their plants and were spraying their plants every night with insecticides and herbicides. There was no warning sign to warn consumers that this was being done. To make a long story short, I have lost over $4,000.00 worth of koi besides having to pay $200.00 to have the pond totally cleaned. For what I didn't know, I ended up losing all my fish.
I had seen a charbroil grill priced $98 on Monday. I went on Thursday, 1/27/11 to buy the grill at the register and it rang up as $297. I told the girl at the register that the sign said $98. She called her manager and the manager said to give it to me for that price. Then Beverly, another manager said that the sign is wrong. I told her that's the price advertised, by law, that's the price. I went back to the sign and it was changed in a matter of 3 minutes. I argued that she changed the sign then told her to give me her name and ID#. She said Beverly and walked out of the store. Is that right what they did to a valued customer? I say that is false advertisement. Please get back to me.
We purchased a Weed eater one from Wal Mart in April 2010. I used the mower twice when the steering broke. I contacted Weed eater and was told to take it to an authorized repair center. It's been sitting at the repair center all summer with parts on backorder! No sign if we'll ever get the parts or not! The bag attachment also never materialized as advertised either! Do not buy this mower!
This is a complaint about a lawn boy lawn mower purchase, only used ten times or less bought it in April. The lawn mower will not run I have kept in a building. When I move it cuts off, was not doing this when I first used it have done all possible to make sure it's not gas. Also the rear adjustment is wrong it rubs against wheel, I check others out at Wal-Mart and their adjustment handle is longer than the one on my mower. I bought on my credit card there, mower about three months old and I have a small yard.
Since wheel adjustment is wrong and before I take it to a lawn mower person would like to exchange the reason is I can't change wheel adjustment even if mower runs. This was just put together wrong, just would like some good advice on and how to settle this. I have notice at the Wal-Mart store there is a lot of refurbish mowers there the same brand as mine. Could you please tell me how to settle this or exchange this so I can cut my grass? I should not need to hire someone to fix these problems, I could understand if I left my mower outside in weather and mistreated it but this was not the case. Thanks for your time and your help.
I purchased Sun Bridge Patio set under the "Better Homes & Garden" label, marketed at Walmart. This product carries a 3-year warranty. We have owned this set for 2 years, 2 months. The product is falling apart as its winding is breaking and unraveling, therefore it does not support the cushions any longer. This product is only used during the off season here and has been very well cared for until this season began and the product was unusable. We have contacted all 3 companies and they all pass-the-buck to each-other. We will not be buying or using any of these companies again for major purchases. It's financial loss to us of $364.00.
I bought a Mainstays outdoor furniture set, which included a tempered glass table and 6 chairs. The glass top shattered/exploded out of nowhere yesterday, June 23, 2010, after two years of having the table. I heard a loud shattering noise, and I wasn't sure what it was, but, once I looked outside, and saw the glass everywhere, I understood that the table had shattered. This set was pretty expensive, around $400, so, now we need to buy a new one, and again, spend a few hundred dollars.
My patio table scattered outside when we went out side it was scattered and we don't know how or why it happened. I tried to find out what could be done about it but no one know who to contact. We thought we could get another glass but the glass cost too much. Thanks to God no one got cut, my grandchildren could have cut their feet because we could not get all the glass up. We still find glass in the grass once in a while.
bought yardman lawnmower from walmart 6 weeks ago cut my yard twice and motor stoped working and walmart will not do anything about the problem .it has a honda 160cc engine and honda wont back there product i payed 240.00 and i have scarp metal if you can help me
Our Home Trends patio glass table we purchased at Walmart as part of the set also exploded into thousands of pieces. We thought it was just a fluke accident until I came across the multitude of other complaints of the exact same thing happening. Why hasn't Home Trends recalled these patio tables yet? Glass shards all over the back yard. Pieces so small cannot get them out of the grass. I cut myself several times on the glass and now will not let my child play in that part of the back yard where the table glass exploded.
For the past 2 weekends my wife and I have been to the local store here in Circleville. Last weekend the garden center doors was still locked at 12 noon. This weekend we went down to shop and the same thing at 1030am. I called and spoke with acting manager Mike who stated there was no reason for them to be locked. I agree, we and alot of older people like to take the shortest walking distance to the store and enter thru the garden center wher we also shop. I average approx., anywhere from 300 to 500 per week at this tore in food and other items. We use to shop at Krogers for our food items and found better deals at you r store but if this keeps up we will cease to buy anything there.
A week ago I jumped the store manager (woman) no name and said I was checking out thru that department and leaving thru that door and she checked me out and let me out that door but turned around and locked the door right behinf me with other customers trying to get in. Now if this is the way you like to retain customers this is up to you.
I purchased a glass topped patio table about 4 years ago - today while at home the entire top exploded into many many pieces... no wind..nothing sitting on it...now how can this happen?? I would not of believed it had I not been right there.
I have glass shards everywhere...pieces are all over my deck and have fallin into the rocks below - how will this ever get cleaned up mixed up in little rocks... what kind of a product is this?
I bought a lawn mower 8/22/08 was mowing yard and the blade came off. Luckly no one was hurt. I put the blade back on thats when I noticed the engine was not seated on the deck correctly. I took it back on 8/31/08, and was told there was nothing they could do because it was a manufaturer defect.
I wonder if Wal-Mart contracts with manufaturers to buy the items that have slight flaws, due to the fact I have bought fishing poles that broke not long after purchase, and bicycles where chains would come off or brakes would not work correctly.
Let's just say I spend at least 200.00 a week at Wal-Mart, Not anymore.
I bought a lawn mower 8/22/08 was mowing yard and the blade came off. Luckly no one was hurt. I put the blade back on thats when I noticed the engine was not seated on the deck correctly. I took it back on 8/31/08,and was told there was nothing they could do because it was a manufaturer defect.
I wonder if Wal-Mart contracts with manufaturers to buy the items that have slight flaws, due to the fact I have bought fishing poles that broke not long after purchase, and bicycles where chains would come off or brakes would not work correctly.
Let's just say I spend at least 200.00 a week at Wal-Mart, Not anymore.
we purchased a home trends brand patio set april 19, 2008. the model was named north hills collection. july 17, 2008 the glass in the table spontaneously shattered. nothing on the table, but, friends sitting nearby. like the martha stewart stories, shards everywhere and many cuts on the friends. glass ten feet away. we have a three year old thankfully she was sitting with me on the matching swing. wondering if the manufacturer changed names and is making wal-marts tables. i thnk home trends is there own brand.
three hundred dollar set. still waiting on a manager from wal-mart to contact us. last word from customer service was there was nothing they could do, they no longer sell the table.
One sunny, summer afternon I was on my lower deck and heard a loud shatter from the deck above. I ran to the top deck and the glass to my patio set was in little pieces. No one was home, and I could not imagine what had happen. After sharing this story with others I was told this had happen to someone else. After explaining to the manager of Walmart, not much was done. I was told he would put an e-mail out to other walmarts to see if this occured any where else.
These was hundreds of pieces of scattered glass all over my deck, even wedge between the wood. I not only have a 18 monthold child who enjoyed playing out there. My dog was trained to do her bussiness on the deck, due to her allergies to the grass. It took about 4 people with phillip screw drivers & thick gloves to clean this mess up. There are still little pieces wedge in the deck that I could not remove. So I don't feel very safe.
We bought a porch swing two years ago. It cost us over $200. The hanging bar that holds the swing broke. You have remember, it only get used about 5 months out of the year. I called the first time and they said they had no parts (they were the actual manufacturers of the swing) except for the frame. They then referred me to two different websites.
I contacted both of these sites and they told me they get calls from people referred by Walmart all the time and they can't figure out why. They don't have parts for patio furniture manufactured by Walmart. It is just a scam to get people off the line. Beware if you buy furniture from Walmart and it breaks (and it will) you will not be able to find parts to fix it so we are now out an expensive item and we've only had it for two years.
I went there & Purchased 1 Tree RoseBush & 2 Regular Rose Bush's well about a week later all my other Bushes some bought at a different Nursery & planted right before these & all the other Bush's started sprouting & Blooming & the ones from Walmart did nothing but turn brown & Died!When I returned to the store they refused to exchange or do anything - Also thier were a lot of customers all in the same position as I was!I am a Very Avid Gardener & never ever had this happen before so I guess me & a lot of other people will be shopping at Lowes Or Home Depot!!
On December 21, 2005, I purchaced a battery for my lawn mower.In the month of September,06 my lawn mower stopped cranking. I assumed it was the battery because I could get my mower cranked by getting a jump from my neighbor. I took the battery back to Wal-Mart because it was still in warrenty. The people at Wal-Mart tested my battery and said there was nothing wrong with my battery. When I told them I could get my mower running using my neighbors lawn mower and my battery would not hold a charge,one of the clerks in so many words said I was lying. This really got me upset.
When they realized I was fixing to cause a disturbance they gave me a new battery,so I thought. I took the new battery home but it would not crank my mower either.I felt bad because I thought they may have been right and I did have a starter problem.
I took my lawn mower to my local repair shop to have them repair the starter. You can imagine how angry I became when They called to say the only thing they could find wrong with my mower was it had a bad battery. Wal-mart gave me another bad battery hoping it would last until the warrenty ran out.
I'm Fixing to become their worse headache.
