Troy-Bilt

I purchased the unit from Lowes in 2010, thinking like everyone else that TB had a good rep. I used the blower 1 time for maybe an hour (prob less) and started having a loss of power then it just quit all together. I was about finished with the job anyway, so I put the unit up till I had more time to deal with it. A week or so goes by and I pull it out and it cranks right up and runs. So, I put it away not sure what had happened. Got it out this fall, of course by now my warranty is out, (my fault) and cranked it and it ran fine for about 5 minutes then began the loss of power routine again. So I do some research and see that the ignition coil is a big problem with these, so I do some troubleshooting on the unit to find that is not my problem.

Finally, after tearing it all apart, I find that the problem is the intake valve is stuck open. I am able to free it and again it cranks and runs for 5 minutes or so, then I can actually hear the valve starting to seize again. After a few minutes of cool down, I can hear the valve actually pop and it reseat, allowing the unit to crank again for 2 min or so, it depends on how much throttle you give the thing, but seizes again. My guess is that the valve is bent slightly or that not enough oil is reaching the top of the motor. Since it only happens with the intake valve I am going with it is bent either from heat or just cheap parts. Moral of the story is I am like everyone else, throw it away and start again with a higher quality unit. Parts are available but by the time I buy the part, repair it and hope it runs better the second time, my ignition coil will probably die, which seems to be the most common problem with them.

I bought a leaf vacuum. It ran for 2 hours before the engine stopped. Troy Bilt said I didn't put oil in the engine. The vacuum now is in China as scrap to make some more great products.

I have thrown the unit in the junk pile and issued a company policy that all Troy Bilt Items are to be disposed off and no Troy Bilt items are to be bought or allowed on any of our job sites.

I bought a Troy Bilt 2 stage snow thrower in 2010. I used it one season and this year it would not run. Per Troy Bilt's request (item is still in factory warranty), I took it to the authorized center on 12 December 2011. The service center said the carburetor is defective. It has been almost a month and it is still there. I called Troy Bilt back and discussed a replacement. They said take it up with Lowe's. Lowe's says they only have a 30-day return policy, "Take it up with Troy Bilt because we won't replace it if it is repairable." (I'm still waiting.) The manager of Lowe's basically told me, "Too bad, so sad. Have a nice day!"

I bought a used 2005 Pony 17.5 horse motor. I have had nothing but bad luck! Paid $175.00 to rebuild carb, gas lines, all at tune-up. Within one month it started to get a little oil in gas, so I was taking it in. Glad I did because upon unloading it, it started pouring gas out of the side of motor. Lucky I wasn't cutting; probably wouldn't have noticed and caught on fire. Bottom line Troy-Bilt is junk! Please if you are thinking of buying Troy-Bilt, just save yourself the head ache and run away!

Bought a Troy Bilt 21" with a 7.75 briggs and stratton engine from lowes 2 years ago. This lawn mower is the worst piece of power equipment I have ever owned. I have used it approximately 7 times and the motor quit. Brought it to powers in Stormville, NY. under warranty and it still cost me $100. It ran once and I brought it back and they put a fuel shut off valve on it. It ran for approximately 30 minutes. And now the engine only runs at half speed.

Never ever will buy anything with a Troy-Bilt label on it.

I bought this pressure washer model 020344 from Lowe's about 1 year ago. The first time I used it, the water pressure would stop and the machine died. It would do that off and on for ten minutes.The second time I used it about 1 month later, the engine would not start. I took it in for repair, $50.00 later its okay. Then the third time which was yesterday, the pump froze up and would not push water at all.

I am fed up with this piece if junk I bought from Lowe's and they still are selling this **. Never again. I am now stuck with a $300.00 pressure washer which doesn't work. Do I spend another $125.00 for a new pump? It got me.

I purchased a Troy-Bilt lawn mower from Lowe's and used it several months. It did well up until 7 months later when I went to start it, and it wouldn't start. I took it to Lowe's and almost two months later, they called to say it needed a new engine for $235. They indicated that it wasn't covered by warranty since I never put oil in it! I told them that is not true, and the technician then said, "You put oil in it after it quit running." So, is this how they treat customers? That is quite an allegation to make, especially when it isn't true. Goodbye Troy-Bilt, hello somebody else.

About a year and a half ago, I purchased a Troy-Bilt Pressure Washer model# 020344, 2600 PSI. After about two months, I had to have it in for service because it stopped running. They told me it was a carburetor problem. They fixed the problem at no cost. A little over a year after the purchase, it again stopped running, a new carburetor for $125.00. Two months later, it again stopped running. Now the water pump is no good. This thing is a piece of junk and I will never again buy any Troy-Bilt products and will tell everyone I know not to buy anything from them.

My new Troy Bilt Pony caught fire today. It's only the fourth time I have used it. Luckily, I was able to put it out. But what if I was not able to put the fire out and it was in my garage? My whole house could have burnt down.

Last mow of the year and mower caught fire with me on it. I was lucky. Mower was made February 2010. I bought it June 2010. Fire is not covered under warranty. No surprise from all the others I've read. No customer service at all. Was told they don't know what caused fire; therefore they will do nothing about it. So I'm stuck with a piece of melted junk $1100.00 of junk. I don't have the money to buy a new one. I have to mow an acre somehow next spring. I'm too old to push mow that much. . I've seen the complaints. How can they get away with it? They said they never heard of any fires. From what I've read here, they are lying. I and others could have been killed! Some customer support. They don't care.

I went to Lowe's and bought a Troy-Built Bronco Riding mower. Thinking that Troy-Built was a reputable company with good products. Boy, did I get fooled. The first day, I checked the oil and that's the only time I have ever seen it full. It'll use a pint every time you mow. From day one, it has been hard to start (you have to remove the air cleaner and spray fuel or starting fluid in it to get it started). The first time I mowed with it, I ran over a small ant hill and completely destroyed one new blade. Within a month, I noticed the front wheels where starting to wobble. After removing them from the mower, it wasn't hard to see why. It had been put together without the inner bushings. Within three months, I was buying my first of many drive belts, at least 1 a year, sometimes two. Now, the transmission won't come out of gear and you have to shut it off to stop. Not a real big problem because it slings the drive belt long before you finish mowing.

I got a 6.75 self-propelled lawn mower about 5 years ago. Since the day I got the thing, it has been nothing but trouble. In less than a year, I had to get the carburetor fixed. The thing has not run right since then. The drive belt flew-apart, and now, the carburetor has gone again. I paid over $300.00 for the biggest piece of ** in the world. I will never buy another Troy-Bilt anything again, and I will make sure that I tell everyone I know not to buy one.

Thank you to all the previous posters on this site for relating their experiences with Troy-Bilt products. Years ago, when this equipment was manufactured by Garden Way Manufacturing in Troy, NY, this equipment was the Cadillac of the industry. Since Garden Way went out of business & the name was acquired by MTD Products, the overall quality has become, frankly, junk. I'm in the market for a new snow blower and will probably spend in the neighborhood of $1,000-$1,500 but after reading most of these reviews, it won't be on a Troy-Bilt. You have to ask yourself, "Why does Lowes continue to carry this plainly inferior product?"

I bought the Troy-Bilt trimmer with easy start string and used it 3 times. The cheap plastic inside the string assist broke and it cannot be fixed. Beware of Troy-Bilt junk.

Out of the box I had to take it to a repairman to get it to start. After no more than 6 [six] uses, the starter assembly is shot because of all the cheap plastic parts. After 30 minutes, on their website, I was told that this part was not available online. This is my last Troy-Bilt purchase.

I own a Troy-Bilt walk behind mower. One of the 12" rear wheels came apart so I tried to order a replacement. The wheels are almost $50 ea (with tax). The new mower can be purchased for $199. The prices for parts are a rip off.

I purchased a Troy-Bilt back pack blower from Lowes in 2006. This blower has only been used aproximately10 hrs when it broke at the beginning of summer, 2010. I was cleaning the garage and decided to check and see how much it would cost to repair, only to be told that the part is no longer available and the blower is now trash.

I also had a Troy-Bilt riding mower which was a piece of trash; it was always breaking down and I could not keep blades on it. The spindles had to be replaced about 4 times in 6 years. I will never buy Troy-Bilt again.

I bought the big red horse for $2,000 and I thought I was doing good. Then the pulleys flew out in the street with 30 minutes on it.I took it back, got another and now, between 30 minutes to 1 hour running time, it shuts down completely. Wait 3 hours and will restart only to do the same. When taken to the dealer, it seems to work fine, put it back in the yard, same thing. What a piece of junk. Do not buy!

I bought a Troy-Bilt TB90BC Trimmer, and thinking I had a good product, I also bought the attachments (edging and leaf blower). The second season I had it, the motor will not run for more than 30 secs or so. No one works on them, it's not worth it if they did.

I bought a Troy-Bilt trimmer (Model: tb575ss) two years ago. The head had to be replaced half-way through the first summer of use. It fed the string out automatically. I contacted the company and was told that the warranty would cover the repair. I took it to the authorized repair shop and was told that the repairs would not be covered by the warranty. The cost was approximately $40. That head lasted until September 2011 and is now doing the same thing. I never intend to purchase Troy-Bilt again.

I bought my Troy-Bilt riding lawn mower in May of 2010. It stayed in the shop for a month, waiting for a bracket for the deck. The valley pan gasket leaked real bad (put a new one on it and it still leaked) and there was also a leak on the exhaust. Also, it got caught on fire and completely burned up. I will never buy a Troy-Bilt again and I would like my $1,700.00 back. In the two years I have owned it, I have had nothing but problems with it. I bought it at Lowe's. It was completely burned to the ground, I just stepped off it when it was caught on fire.

We bought a rider mower a year ago and within months our driver belt breaks. We replace it and a couple months later it breaks again. A mower this new should not be having this many problems.

I have a yard that is less than 1/4 acre. I have mowed this yard for over 25 years with a Yazoo big wheel mower with the only cost being my replacing the belts two times. This was when it was covered by Katrina flood waters.

When I got back into my home two years ago, I bought a 17.5HP Troy-Bilt Pony. I used the Troy-Bilt 4 times and the belt broke. The sixth time, a blade bent. The eighth time, a push rod bent and I bought a push mower to finish the yard while the Troy-Bilt was in the shop. End of 1st summer.

I cut the grass four times this year. Went to crank the mower and black thin oil came out of the muffler and would not crank. I determined that the gas that was in the gas tank is now in the crankcase with the oil. This mower has always been very hard to crank.

Also, I have a Troy-Bilt trimmer that stays broken and I have spent $70 on it to keep it running. Trimmer now needs a carburetor that cost as much as the trimmer. Troy-Bilt is junk! Do not buy!

I tried to rate Troy-Bilt with a 0 (zero) but was forced to rate it as 1 (one).

I bought a Troy-Bilt Super Bronco from Lowe's. I don't think that it is Lowe's fault but rather the manufacturer's fault. Within the first month of owning the mower, the drive belt broke. The parking brake would not disengage. And the mower was running slower everyday probaly due to bad belt. I got the belt fixed by warranty repair shop. They said that the parking break was fine. They looked at the transmission due to it running slowly and they saw no problems. When I got home, I tried it. I still got same problem. It would not disengage. The mower ran slow in drive and twice as fast in reverse. I started to mow. The bolt that goes through the tension pulley for deck blades broke. I could not cut grass. I replaced the bolt and I was running fine. Next year, I charged the battery and it wouldn't hold charge. Now mind you, all this happened in one year. I am now on 2nd year and everything except the mower speed and battery seems to be fine. I never had so many problems with a product before. I will never buy a Troy-Bilt again.

I bought a Troy-Bilt Edger, model tbe515. The crankshaft broke in half after just 10 hours of use. It was not used hard, just normal lawn care at home.

It's very hard to work on, as the engine must be removed to fix the pull cord. Very bad design and very cheaply built.

I bought a Troy Bilt pressure washer less than two months ago from Lowes.

After using it for several hours, the spray gun started leaking so I contacted Troy Bilt, who sent me a new one by mail which worked fine. When I used it the second time, the high pressure hose appeared to be coming apart and then it would not shut off with the shut off switch. I was able to pinch the rubber gas line with pliers to stop it. After investigating the unit, I found that one of the wires to the shutoff switch had broken off at the switch. I tried to return it to Lowes because it was unsafe but they refused to take it back because it was beyond 30 days old. They told me that I would need a letter from Troy Bilt who refused, but did agree to send a new hose and another part which was bad.

I am stuck with a unit that is obviously a piece of junk and has obvious safety issues.

I bought a Troy-Bilt pressure washer. I only used it one time for about thirty minutes. I tried to use it the second time, and the pump would not function. The motor dies every time we pulled the trigger on the sprayer. I took it back to Lowes. They informed us that we had owned it for 34 days and that they would do nothing to help us other than send it out to a third party repair shop. Two and a half week later, we had not heard from anyone. So, we went to Lowes; they gave us the repair person's number and we called him. We found out that Lowes did not even call or let him know about it for two weeks after we took it to them.

I am writing because I am trying to get my serial numbers for my Pony Troy-Bilt riding mower, but no one can help me. I sent in my warranty information, but I cannot get any information back on it. My mower was stolen and I need my serial numbers for the police report, but everyone tells me they can't help me. I think this is pretty sad. This company has such poor records!

I purchased a new Troy Bronco model #13AV60KG011288804. I have less than 15 hours on it. The belt gave me trouble from day one. And it finally broke this week. I bought the riding lawnmower from Lowe's Department store. And I purchased a replacement belt. The associate sold me the wrong belt and was not even sure they carried it. This design is a piece of crap. I'm wondering if any other Troy owners are interested in getting together for a class action lawsuit.

I bought new Troy Bilt mower, pressure washer, and roto tiller this spring. So far, all good with the mower and the pressure washer but the tiller is a piece of junk. On the first day, the handles bent while tilling. Now, the rope will not rewind. I had a mechanic look at it. He said the spring does not have enough tension to rewind the rope and that I needed a new spring.

I have a 30'x30' garden which was tilled this spring and maybe 3 other times and already these problems. I had a craftsman tiller for 16 years with much bigger garden - no problems. When I went to Troy Bilt website to try to find parts or get help, I could not do so. Because of this issue, I will never buy another Troy Bilt product. I always thought Troy Bilt was a top company but not in my case. I am so disappointed in their product and the inability to get help from them.

I bought a GT50 Big Red Troy Bilt mower. I purchased the mower from the first owner with 19 hours on it. I have since put 40 hours on it. Seating is cramped and I am not a huge guy. The mower does not handle tall grass well at all, poor cut quality and clogs easily. Steering has broke and appears a lot of labor to access a small part to repair it. Gas tank has only 2.5 gallons. Steering was very difficult to maneuver; wife and kids can't drive it. Leaking oil/lube out of rear shaft left side. In recent hours, many parts are loosening, pops, pings and rattles all over the machine when mowing. I am wondering what's going to fall off or break next. My Cub cadet I had previously would run circles around this mower!

I bought a new Troy Built Pony mower. We have had nothing but trouble. We have had to replace the coil several times and clean and/or replace the spark plugs every other week. No matter what battery we buy, it will not hold charge like the mower is draining the battery.

Now the deck is mowing uneven and this mower is not a year old.

I purchased a new Troy Bilt Super Bronco in 2007. It had very low usage at second property, about 70 hours in total. Lots to complain about, but I didn't expect a J.D. for that money either.

I recently had a complete engine failure with a hole in short block big enough to put your thumb through. Customer service told me that I must not have put oil in the engine. Never mind that the engine still runs, although the oil pours out of the hole.

They don't want to talk to me and don't give a damn about their customers.

I purchased a new TroyBilt 48" riding mower in 2004 so I've had it for a while. This mower has been trouble since the first week I purchased it. You name it and and it's broke on the mower. If I weren't pretty handy and have my own welder this mower would have gone to the scrap pile within the first year after the purchase. Here'a a few of the issues.

A.) Poor design and engineering.

1.)Mowing deck broke main support brackets within a month. (very poorly designed)

2.)Rear pulley on rear end broke in the center of the pulley housing within 3 months. (pulley metal was too thin to support driving the tractor)

3.)All belts wear because they rub on solid metal parts of the tractor.

4.)Springs that make the drive belts disengage when you push in the clutch broke within a year from rubbing on housing and belts.

5.) Engine carburator went bad at 2 1/2 years leaking fuel into the cranckase

6.) Constantly blowing main starting fuse - (not due to faulty wiring)

7.) Finding someone to work on the mower is next to impossible.

8.) I'm 5 '10" tall and I sit cramped up under the steering wheel. Very poor planning unless you're a midget.

If you are planning on buying a troybilt rider - think again.

I have a Troy-Bilt self-propelled walk behind mower. The cable to engage the self-propelled mechanism snapped. Now it is very hard to push.

Is there any way to make it easier to push? I'm not going to fix the self-propelled mechanism, I just want to push it with the least amount of resistance as possible.

Troy-Bilt trimmers require that the valves be readjusted after using it for 10 hours and every 25 hours afterwards. This information is not provided on the outside of the box. This required an individual to take the motor partially apart, adjust both the intake and exhaust valves and torque the head back on correctly. Consumers who do not have the knowledge to perform such repair are required to have it done by a professional for approximately $35.00 to $50.00 (or more) on a $200.00 piece of equipment.

I called Troy-Bilt at 800-296-6215 explaining to them that normal individuals did not know how to repair and did not have the equipment. Also, consumers should not be required to pay $35.00 to $50.00 to have it repaired every month. Someone in the background told the individual I was speaking with to disconnect the phone immediately. I wouldn't consider Troy-Bilt equipment as a choice of quality.

Consumers only find out about this requirement after the product is purchased. It is a tolerance that is to be held within .004 of an inch, which may be the reason why consumers are also returning the trimmers when it won't start or run at the first attempt (more investigation needs to be conducted to determine).

At the same time, Lowes is just as responsible for not reviewing the products they offer to consumers.

I bought a Troy-Bilt 42" riding mower. I used it three times to cut grass. The cable ends are plastic. The power take off cable broke. I had to take it to a warranty service center 20 minutes away. They are only open 8 - 12 on Saturdays. Over a week later, and they still don't have the cable. A Troy-Bilt service center can't get simple parts faster than that?

Between myself, my son-in-law, and best friend we have 4 Troy-Bilt products. Three are broken. The fourth one has only been used twice and I am anxiously awaiting its breakage. It's actually a Bolens. I'm guessing same ownership. Similar products look the same as Troy-Bilt; hopefully, built in different place with better materials. I doubt it.

I was planning on buying Lowes/Troy-Bilt to build up inventory of good quality home use tools and equipment for a new place in the woods. Not now. No way.

bought a troy bilt last fall and didnt use it untill this spring,after 3 months the drive belt to the deck broke,I was in short grass and not abusing the machine,so I go to lowes and they dont have a belt anywhere in mi,this is crazy,so I pay for a new belt and they are going to order one and cant give me a date when Ill get it????? so I informed them that in two weeks if I dont see a belt I will bring the machine back for a refund and a reund on my belt also,and the belt breaking seeems to be a common problem from what Im reading,so in two weeks Ill probly be in jail because Im not taking no for an answer

i have a 2009 troy bilt super bronco with less than 25 hours on the machine. this the second drive belt the machine has blown and im thinking its a poor quaility design we are a professional lawn care service and own several troy bilt riding lawn mowers the time repairing the machines is terrible one needs to tear half the dam tractor apart to change belts buy troybilt there tough machines the add said so i did i will never buy another one thats for certain i cant keep belts on them i dont expect an answer from the company but they need to know

Troy bilt trimmer that will not run. Warranty will not be supported. They say it is fuel related without even looking at the unit.

bought some troy bilt lawn equipment and only used them a couple of times before I had to take them back to Lowes. I bought the extended warrenty but that really did no good. The products were replaced with new ones when the same thing would happen all over again. I bought a riding mower and straight shaft weed eater and within 3 weeks I had to take them back again. They stopped running. The mower, the deck bearing went out. The weed eater stopped running all together. I would get it started and it would die or would not give enoughpower to turn the head for the string. I don't understand how a company can keep selling things that keeps breaking.

It would seem Lowes would get tired of all the returns. I took the exchanges again and had only used them 4 times last year. I put them up for the winter and low and behold got them out to use again this year (1 year extended warrenty) and used them 2 times and they broke down again. Took the weedeater back to Lowes and they would not exchange it at all. Told me they would have to send it out to be worked on and would take 3 to 4 weeks to be returned to me. Now I have to buy another weed eater in order for my yard to look nice. All the while waiting on a weed eater that has already been paid for.

If I had known it was going to break down I would have taken it back before I needed it. That way I would not have to buy another weed eater. This will be the last time I buy Troy bilt anything. The company needs to make right about this. I would appreciate some compensation on this. This makes me angry because I feel like I have wasted my hard earned money. Money is to hard to come by now a days just for me to throw away on merchadise that does not work. Ask yourself this, if you went out and bought something don't you expect it to work?

My uncle bought a Troy-Bilt hedge trimmer 25cc (Model: TB25GHT). Well, when I bought it for $100, it used to look brand new but the cord was broke. So I took it apart after two days to put some new string in it. I thought, no problem. Well the ** spring came out from the top of it. So here I am now, four hours later, looking for the part. Apparently, part number: mc9228-md2012 has been discontinued. I tried looking for the part but now that I have read all this stuff about Troy-Bilt, it seems that Troy-Bilt trimmer was a good name until I bought one.

I bought this 2007 model mower new in May 2008 from a dealer and it had a 2 year warranty. In 2008, many parts became loose and have fallen off. In 2009, the deck belt shredded twice and was repaired under warranty for faulty pulleys. The gas cap was also stripped out and then replaced. In 2010, the muffler fell off in the yard because 3 out of 4 bolts came off (the 4th was busted off. How could that happen?). Again, the deck belt shredded 3 times and had to be replaced. Also in 2010, the gas tank threads were stripped, so under warranty, the tank and cap were replaced.

Now in 2011, while mowing the grass for the 2nd time, the blades quit running and we found the PTO clutch bolt laying in the yard. This bolt was sheared off inside the crank shaft. Upon further investigation, we saw that the metal is cracked where the motor mounts to and this cannot be fixed. We suspect the off balance of the motor put strain on the PTO pulley and over time, this may have caused the bolt to shear.

We went to the dealer and there was nothing he can do but talk us into buying a more expensive model. We cannot afford anything new at this point and we cannot afford to have this mower repaired. We do not know what to do.

I bought a Troy-Bilt snow blower in the latter part of December. The cable that controls the right to left movement of the snow chute broke. It has been in the shop about 5 weeks now, because they can't get the cable for a snow tracker 2690 XP. It's new, and I have to put up with the inconvenience of not having a snow blower.

One would think they would deal with service like this fairly quick. My options are few and at their mercy. And I have up to a 12-inch snow coming in starting today. Heart Attack City, here I come.

I purchased a Troy Built 2 cycle weed eater with additional yard attachments from Lowes. The weed eater did not start well and leaked gas. Upon further investigation, I found a pinhole leak in the fuel line. Because it was a minor repair near the carburetor, I clipped the line and repaired it myself. The weed eater never really started well nor performed well after it got hot. After fighting with it a few years, I decided to replace it.

I liked the new 4 stroke with the power assist start because I had shoulder problems and let's face it, I owned a lot of power attachments that fit it which did not get much use with the previous Troy Built. I purchased the TBP6040 and was pleased with its performance, but like its predecessor, it got hot and had hot start issues. I pulled it out for its 3rd season and had gas running out of the tank again. I began looking for a fuel line leak when I noticed that the heat from the trimmer engine had melted a hole in the tank in an inconspicuous place. I have found no recalls but I am sure that I am not the only one whom this has happened to.

I own several Troy-Bilt product for my business and my personal use. I love the Storm 2840 Two-Stage Snow Blower for its power, ease of starting and snow-handling abilities. Having said that, the chute design and joy stick cable control are a lousy design. In heavy snow the chute pops off and the joy stick control will not stay positioned and generally decides on it's own where it will throw the snow.

I've read others' comments on this same problem. I've contacted Troy-Bilt's customer service regarding these problems and all they can do is provide a standard "canned" response which does not address either of the design flaws. There are other consumers who have complained about these same issues and I suspect that they all received the standard non-response.

I purchased a new Troy-Bilt battery operator weed-eater (trimmer) at Lowe's. Right out of the box the battery charger didn't work, so I called their service department because on the instruction manual it stated: "Do not Return to Store, Call our Service Dept." I called. And after a month and a half and several calls, I wrote the CEO of MTD complaining about their Service Department. There was no reply and now two and a half months later I am still getting the same answer. "They are on back order but you may receive it in 8 to 10 days."

Like many of the other complaints I'm reading on the internet, I won't be buying anymore of their products. My plan now is to go back to the store and buy another one ($175.00), take the charger out and hopefully it works and then put the bad charger back in the box and return it to Lowe's. With enough returns it's very possible that Lowe's will stop using their products. It appears that MTD is flounding on stupidity and that includes their CEO who is responsible for company operations. I certainly wouldn't recommend buying stock in MTD.

A month ago, I ordered two parts from Troy Built over the internet. The site stated I would receive my order 7 to 10 business days later. Well, 12 days later, still no parts. I called and explained I did not get my order. A Troy Built personnel gave me credit and I reordered the parts. I asked then if Troy Built would expedite my order free of charge, since the item was lost in shipment. I was told no. I asked if they would forgo the shipping charge, since I did not receive my first order as stated? I was told no. I explained that was poor customer service not to do so.

The Troy Built personnel indicated they are not liable for shipments getting lost. I stated you choose the shipper, I did not, so why am I being told it is not Troy Built's responsibility? No answer was given. I asked if, for the third time I did not get my shipment, could I get the parts expedited and I was told yes. I was told I would have my parts in 7 to 10 business days and last Thursday was the 7th business day. Well guess what, as of today, 10 business days later, no parts. So today I called Troy Built again. I was told the 10th business day would be this Friday, and that my order was half way across the country, and Andy with Troy Built did not know why, but he could not do anything until this Friday.

I explained it has been a month since I placed the org. order. Again, he stated nothing he could do until this Friday. I asked to speak with his supervisor, and he stated he is the supervisor. So I asked, "You have no supervisor?" Andy stated he was the supervisor, but would not answer my question about his supervisor. I explained it was poor customer service to treat a customer in this manner, and the least Troy Built should do was to send out the parts I ordered, and expedite the parts, free of charge, since one month later, I still did not have the parts I ordered.

Andy just kept stating it is our policy to wait 10 business days before we could do anything. I stated I was told last Thursday was the 7th business day, and now why is this Friday the 10th business day? Andy said it is 10 business days from the shipping day. I told Andy since he is the supervisor, and signs everyone's pay check, he should have training for his folks, so everyone is on the same page when they tell customers how long it takes to get their orders.

Troy Built has lost my business and a couple of thousand dollars I would have spent in purchasing their products, because they do not know the meaning of customer service, and/or would not spend $20.00. I had purchased stock from this company about 10 years ago. Today I am selling.

I bought a Troy Built riding lawn mower a few months ago. I have only used it six times. The second time the engine started spitting and sputtering and trying to quit. The headlights will not work, and the gas pedal gets stuck and I almost ran over a bush. The last time I used it the transmission failed. It is now sitting in my front yard because the transmission is locked up and even in neutral it will not move.

I believe I bought a lemon. I called and asked if I can just get a replacement since everything needs to be replaced anyway. I was told know that it would have to be repaired. I said that it was a brand new mower, not a 10 year old one, and that's what I expect; please trade me for a new one. I was just told to just take it to the repair shop. I'm very ** and will never in my life purchase a Troy Built product again!

Purchased bronco garden tractor in July 2009. Transmission was bad. Lowes replaced it. Nine months later, started smelling gas in the garage but couldn't locate any source. In July, took breather off to clean and found gas standing in the carb throat. Tank had been but was now empty. Called Lowes and was told it wasn't any longer under warranty but to call the local service vendor.

They told me I had to bring it in and it probably would not be covered under warranty. Notified Trobilt and was told it was not under warranty. I would have to have it taken to a vendor to be checked. They will not pay for pickup and the warranty is expired. This machine now has to sit outside in the yard since it is a fire hazard if kept inside. If gas is left in the tank it floods out through the carb. I have to use minimal fuel in the tank and take the line off and drain it after each use to prevent gas leakage. I feel this tractor was a defective piece of junk when it was sold to me and should be pulled off the market until Troybilt is made to correct this dangerous problem. If it was an auto manufacturer, the government would have forced a recall.

I bought a Troy-Bilt 2 cycle mulching blower/vacuum and used it 3 times. On trying to start it on the 4th time, it wouldn't start. After trying a multitude of things, I took it to an authorized Troy-Bilt service center. They said that the piston was scored and it must have been because I used regular gas in it which I didn't. I was very careful to use the special gas-oil mixture which I had in a special gas can. They said that that wasn't covered by the warranty. I called Troy-Bilt and was told the same thing. No problem, Troy Bilt. I have a mouth and will be very happy to tell everyone I know that your products are junk and you treat your customers like dirt.

I bought a mini-tiller from Lowe's in Spring of 2010 for the tight spaces in my garden. It broke after a month, the clutch spring that keeps the tines from turning when idling. The lawnmower shop replaced the spring under warranty. It ran for another couple of weeks, then it just stopped. I can't start it and it acts like no spark or fuel. I'm looking for paperwork to take it in again. I have an old Troybilt rear-tine that works pretty well, but this little one is the biggest piece of ** I have ever owned. I'm actively looking to (1) get it working long enough to donate it to Salvation Army and then (2) get a tiller that's good for more than 3 months of use.

I bought a Troy-bilt Rider for almost $2300. Also bought a 21" Rotary Mower which also never worked right but I had never pursued that one. Belt kept falling off, I gave up on that one. The Rider was a different story. From the beginning, could not get the brakes to work. It was model # 13AP60TP766. The first 3 months. I could use it then the blades all froze underneath. Well, I let it go until the next season because I don't have a trailer to haul it back and forth.

So the next spring, Blades completely frozen. Had to take into Peabodys. He was mad. It was not a lawn mower he did not sell but I bought it over the internet and it said Lowes on it. Strange. I bought it factory direct. Well, they fixed that, changed the oil, and fixed a headlight which never worked. They also fixed the brake push button. Did a few other things also. They had it for weeks. Then something else went had to bring it in. The belt kept falling off. Brake not working again also. So there went a few more weeks. Then six weeks after out of warranty the trans went.

Well, I had to take it into a dealer again, and Troy-Bilt did cover it after I cried. That was Wade I think or Wally. So now it is out of warranty and last year brake still out. Had to change belts this year and blades. The same belt that was changed blew off again this year. So my friend got all the parts put in new round things and had replaced round things that were wobbly. The oil was changed every year. When he got it all back together again with another new belt he started it and it took off. They put it up and guess what fell off in pieces in his hands, the transmission again!

So I called Troy-Bilt again even though it is out of warranty. It tells me something is wrong with the machine. I told them I had a lemon. First Karen told me to take it to Peabody's again and they would see what they could do. Then Peabodys called me back and said Troy-Bilt called them to get the service records. They told them they would call me right back. Not to bring the unit in. I called back left messages and all sorts of calls. Waited all day for them to call back only to realize they never were going to call back.

Second transmission put in July of 2008. August of 2010 Transmission is gone again and other parts also due to the trans. Price of the new part 300. not including labor. So what, I go and put another no good trans in and have it go again in a year or two. Not me I am not that stupid. So I sit here with a piece of junk for the junk yard. Parts fixing it up this year from wheels breaking,belts,other things over 500. So a lawn mower that was supposed to last at least 15-20 years lasted 4 with lots of extra money put into it. I am on disability and get a small check so this has been a large setback for me. crooks. I did not know they were no longer the real Troy-Bilt and that they were bought out.

By the brake not working almost was killed a few times because it stuck. Also having the brake above the gas pedal is very dangerous. That was something I called and complained right away to the company about. Because of the change in design in many lawn mowers, it is extremely dangerous. When you are a heavy person riding up the sloped hill, but not too sloped, and you need to hit the brake because the lawn mower is stuck in a rut, can't hit the brake, if you raise your foot off of the gas the tractor will kill you. Two lawn mowers, repairs after warranty, time without lawn mower, loss of income from two neighbors lawns, trying to get someone to take in the lawn mower every time it was down. I had to pay for them. Financially, priceless! Fear of being killed a few times, priceless! Money, well a few k here or there.

I bought a new Troy Bilt riding mower from Lowes, in 2009. This is the biggest piece of garbage I have ever bought. I have, to this date, been unable to get through the task of cutting grass, because something always goes wrong with this mower. Horrible cut, starter, blown fuses, will not start, solinoid bad, you name it, and it has gone wrong with this mower. I will never again be suckered in to buying a Troy Bilt product, for as long as I live. Lowes could care less about the junk that they sell, as long as they make a profit.

Instead of selling two $4 bushings, they insisted I buy a new high wheel for $40. I bought them at a local hardware store instead.

On July 11, 2009, I bought a Troy-Bilt Bronco from Lowe's. I have had 3 flat front tires and now the mower won't start at all. I stopped at Lowe's to ask them what to do and the salesman told me to bang on the starter and that should work. Very high-tech advice. Now I am stuck with a mower that won't work and I can't afford to get it fixed. I also have a Troy-Bilt push mower that won't work after only 2 years. I will never buy another Troy-Bilt product again. Now I have to find someone that will loan me their mower so I can go out in the Florida heat to cut my grass.

I got a Troy-Bilt from a Lowe's. It's a big red. Every time I cut grass, something breaks. And it never has cut the grass level. I have a protection plan that cost another $400.00. It came back the same but they said it's fixed.

I bought a Troy Bilt self propelled mulching mower in the spring of 2008 at Lowe's. I used it 6 or 7 weeks and then it would not start. I bought this mower because it was supposed to start easily. I called MTD to complain that the mower did not work. After being passed along to several people who were increasingly rude, I spoke with a manager who told me that I bought the mower and it was now my problem. He then hung up on me. Lowe's did take the mower back and have it repaired for me at no cost. But I was never really pleased with it.

If you shut if off to empty the grass catcher, it could be 15-20 minutes before you could start it again. Well, this week the mower blew up! A 3-inch square of metal was blown out of the combustion chamber while my husband was cutting the grass. Luckily, no one got hurt but a 3-year-old-mower is toasted. Do not buy any products from this company, which also sells under the Yard Man name.

The drive belt on this piece of junk keeps braking. Had the mower two years and am ready to replace the drive belt for the third time. No one should buy a Troy-Bilt product.

I am a widow and was told that this riding mower was just as good as a John Deere. Well, that was total bull! I have only used it about 10 times and have already put over $400.00 into it. Now it needs a transmission! I do not have that kind of money. I lost my son and husband 10 months apart and have no life insurance.

Now I am going to have to use a push mower for 3 acres. I really hope that both companies are so pleased with the lies and how they ripped off so many people! I will never shop at Lowe's again. I was told by an ex-employee that they knew of all the problems and was told to get rid of them.

In May 2010, I purchased a Troy Bilt TB80 EC Straight Shaft String Trimmer. What a disappointment! I have never used it when I did not experience some problem that delayed the completion of my yard work. I find it to be difficult to start, even with the electric started that was included when I purchased it from Lowe's. In the event that it does start easily, I have trouble with the trimmer head itself. If the line release (bump button) is actually functioning properly (which it seldom does) the trimmer head won't spin, even when the engine is revved to high RPM's. Then, on the rare occasion that it actually is operating in a relatively good manner, the engine stalls, stops, and refuses to re-start! I own a Troy Bilt tiller that has worked very well. So, my disappointment is even more profound because I have such high expectations. Incidentally, customer service is of little or no help but that's for another post. I lost work time and felt anger and frustration.

I replaced my 6 HP Troy bilt Horse (which took me 20 years to kill) with a 6HP Troy Bilt super bronco. The new tiller has been nothing but trouble. The tines are too brittle and constantly break, $11.00 ea. $160 /set. The old tines never broke never. There where 2 forward drive belts on older 6hp machine. This 6hp machine has only 1 drive belt which breaks very easily. To change drive belt, one must remove engine and part of the frame, then remove drive pulleys. This is just plain poor designing in hopes of a service call if one is not inclined or capable of fixing it themselves.

I purchased a self-propelled Troy-Bilt auto start in first of season 2009 and have had nothing but problems. The belt kept breaking -cost 26.00 for a belt- then I called Troy-Bilt and they told me to take it to a warranty dealer, which the closet one was 25 miles away. There it stayed for 6 weeks, waiting for a baffle and bracket to come from Troy-Bilt. They said that they have problems with that model series 440.

The first time I cut grass, belt came off. I took it to Lowe's where I purchased and told them to fix it or keep it. It took about 2 weeks before their traveling repairman to come to store. I had to manually pull to crank because the auto start does not work. I use it for a little while and will not crank back up if I cut it off. Self-propelled does not pull the way it should. I have to push it. Today, I tried to cut grass and a prong (wiring) on the side of the engine had broken off. I will not ever buy another Troy-Bilt, nothing! If anyone asks me, I will tell them not to purchase Troy-Bilt. I will purchase a tried and true mower from now on!

After very few uses, the crankshaft broke. The crank is only available as a crankcase unit at the cost of about $100.00. This is the result of what used to be good companies selling out to Chinese crap. I'll use a swingblade from now on.

Bought Troy Bilt Weed Eater last May '09. Nothing but trouble. Won't start half the time.Troy Bilt wont even cover repairs even though it has two year warranty.

Bought A Troy Bilt Trimmer Brush Cutter. Have used it maybe 5 times. It had to have carb replaced. Now the rope broke and as I understand it, the whole assembly has to be replaced. Troy BIlt has a high price tag but products are not worthy.

I bought a Troy-Bilt Curved String Trimmer after experiencing the hassle of fixing one from Homelite. Turns out that Troy-Bilt is worse. I have replaced the flexible shaft 3 times in 3 seasons doing light duty around the house. Two pieces in spool head and shut-off switch replaced when they physically broke (slider, spring) or didn't work all the time (shut-off switch). I've spent for parts (from Troy-Bilt.com) almost twice what I paid for the original trimmer. The local service centers have to order the same parts from the factory so I wasn't saving anything. Customer service is an oxymoron and they won't do anything about it. They can keep all their brands! I'm buying that top-rated Stihl 45 Trimmer. If you look around at what those lawn services use, it'll likely be a Stihl product!

Troy Bilt? I wish I could drive this weedeater to where ever [their] corporate office is and shove this useless weed eater! Way to go! Just sell junk, just like everyone else. Stupid idiots.

Bought a Troy Bilt gas powered edger, model TBE515. After about 6 uses the pull cord came right off in my hand. Very hard to access that area to replace so took it in to have it repaired. After that worked fine for about 4 more uses. Now the cord retract, so the piece of crap is absolutely useless. Again, I'll have to take it in for repair. Major hassle. Will never buy a Troy Bilt product again. What a joke and waste of my time and my money. They can't get right something so simple? Pathetic.

this is the second weed eater we have bought. the second is doing the same as the first wont stay running and the cultivater locked up after one hr. or less use. we have had this one in the shop more than using it. we call and cannot get a straight answer we can't take it back to the store they tell you when you buy it don't bring it back to us.troy bilt use to be a good product. what happened to the product and the service? i know that we will not by anymore troybilt products and will tell anyone that asks not to buy them. we bought straight from the factory thinking that it would be easier to get any problem taken care of WRONG

I purchased a TroyBilt pony from Lowes about 4 years ago. So far I have replaced the transmission, and other various parts. The new transmission went out and they replaced that one. Now that one had gone out and I can't get any help from company or the company I purchased it from or the company that replaced the first transmission. I use this mower to make a living. Now I'm stuck with a broke down mower and no money coming in to fix it myself.

I also purchased a Troy-Bilt two cycle weed eater and when I went to start it for the first time, I badly cut my finger on the plastic side cover. I agree that this is a default in the product design. I had just pulled it out of the box and couldn't do anything at all because my finger was badly hurt and bleeding. Does anyone have an email to send Troy-Bilt a message? I have a very bad cut on my finger and it cut off a quarter of my finger nail.

Sir - I purchased your 4 cycle edger/trimmer late last summer. I used it 2 times and now it will not crank. I sent it to Lowes' authorized repair shop. They advised that there is a major design problem with the spring assist rope starter and it cannot be repaired. I need a trimmer at my home so I am out the $100 plus because I have to buy a new one. Troy Built used to have a reputation for quality and standing behind their products. If I am not offered a significant discount by you, I will buy a competitor's and never buy any other of your products.

I changed out a drive belt on a Troy-Bilt riding mower, which is probably the worst of all riders to do this on. After I finished, the belt apparently got twisted around inside the part of the chassis. (That you cannot see inside). This made the mower's forward and reverse go backwards. I have changed hundreds of belts on other mowers with no problems. I am totally blown away that there was enough room inside the chassis channel for this to even happen. The entire machine is just poorly designed, and my rates for changing drive belts on these machines have just went up by another $75. Save yourself a headache and buy a John Deere!

I purchased a 19 HP Super Bronco Troy Built lawn tractor at Lowe's about four years ago. After two years, the steering went out. My warranty had just expired but they honored it anyway. I got it fixed. Now, it is two years later and the steering has gone out again. My neighbor is a mechanic and said that the bushing has gone out--the same as last time.

I am a 68-year old woman who lives on a fixed income. I don't know what I'm going to do. I cannot afford to get it fixed and I certainly can't afford a new tractor. In the meantime, my two acres is growing every day. The stress over this is unbelievable. I have to have a tractor I can rely on. If I ever get another tractor, it certainly won't be a Troy Built.

I bought TB80-EC 2-cycle trimmer. It's a good machine except when I pulled the start cord, I badly cut my finger on the plastic guard. I sent an email to Troy-Bilt and included photos of the injury and the guard. That was a week and a half ago and I have not received a response from them. In my opinion, this a fault in the design of the cord/guard locations. At the present time, all I want is for Troy-Bilt to contact me about this problem.

The Model 8526 Troy-Bilt (MTD) Snow Throwers built between 6/1/2004 - 1/31/2005 have a design flaw that causes the entire drive train to lockup rendering the unit useless. They issued a Service Advisory MTD-028 to replace the entire drive assembly. The consumer is charged labor (1.5hrs for $100.00) and the warranty for the new parts is only 30 days, not enough to get you through the winter season. I had the "pleasure" of having this repair performed on 10/24/2009, and on 4/15/2009, while preparing the unit for storage, I discovered that once again the unit's drive train is seized. After multiple calls to their customer "service" department, I was informed that I would have to bear the cost of the repair again.

I bought a TroyBelt mower 5 years ago and it never has worked right. First it was the belts, then the blades and now the deck has fallen off. I give up! I am going to buy a good mower that works. I cannot afford the parts. All are very expensive. You have to keep buying the parts plus there is no one that carries the parts. You have to order online then pay shipping.

I purchased a top of the line self-propelled Troy Bilt mower at Lowe's. I used it twice a month on a small yard and the drive broke after 20 months. Lowe's kept it for three weeks and then informed me that they can't fix it. I took it to another repair shop and they don't know if they can get the parts (transmission). If they can get the parts, it's going to be expensive. 200+ dollars. Troy Bilt products are junk.

I had a Troy Built riding lawn mower for less than a year when suddenly, the deck fell to the ground and kicked one of the two blades out from under the deck, and bent the other terribly. The blade just missed someone as well! Not only that, Troy Built will not return my messages! Got to take it higher, just don't buy one.

It jerks off in 1st gear or the low range service twice during 2009 grass cutting season.

Last 2008, I bought a Troy Bilt Big Red Horse. I bought it because Troy Bilt was a name of quality. Every year the same problem occurs- the wheel axle seals go bad and the axle slides from side to side. Apparently, the only remedy is to not turn the tiller around in the garden les the seals come free. Spent $3,300.00 with no recourse...

I bought a Troy-Bilt in October of 2009. I used it less than 20 hours. I had to put a primer button on it. Then this year, I used it once and had to take it back to the shop because the pull cord would not rewind. They also told me I need a new carburetor. When I buy something new, I expect it to run good for a while. I don't have the money to keep putting in it.

I try to be a savvy consumer and look around before I buy something and thought Troy Bilt was a good name. I had bought a Honda self-propelled mower about 5 years ago and the transmission went out after about 3 years so when I went to buy another one. I looked around and ended up with a Troy Bilt 860 self-propelled mower. To my dismay, after less than a year, I have already had to work on the mower 3 times, the third being to disassemble it to find out the transmission is shot. Is there any quality control anymore? Does anyone care that consumers are spending hundreds, if not thousands of dollars of their hard earned money on what they assume will be a quality built product only to find out very shortly thereafter that nobody seems to make that type of product any more? I guess, maybe I ought to build my own, then maybe it would be done right. I take pride in my work. I wish everyone did. I lost time and money for the transmission and the effort to repair.

I bought a new Troybilt 4 Stroke Trimmer model TB575 from Lowe's. I bought it based on Troybilt's reputation. It lasted one season before the transmission went out (grinding). In the meantime, I had purchased several of the attachments. I returned the unit and bought a new one and it went out within a week and I returned that one. I later went back and bought a model TBP6040 XP 4 Stroke Trimmer heavy duty professional model thinking it would be better quality and when I used it for the first time, it didn't have enough power to cut weeds. It just died each time the line was applied to the weeds.

I found out the heavy duty mode at $35 more had a smaller engine 25CC as compared to 29CC. How could a unit with a smaller engine be touted as the professional heavy duty model? I returned that and got my money back but now I have all these expensive attachments that won't work with any other product. As with Maytag, this is what happens when a good company is bought out by a manufacturer of junk.

My son purchased a Troy-Built 2300 pressure washer for Christmas, 12/22/08. It now needs warranty work. Troy-built # 020344 said it's under warranty. Take to a dealer, they will fix free of charge. Dealer cannot do repair without proof of purchase. Lowe's customer care called on 2/23/10. On 2/25/10, incorrect card number. Resubmitted on 3/1/10. Resubmitted on 3/2/10 checked and resubmitted again on 3/4/10. I told incorrect card number and corrected that on 2/25/10. Customer care said they could verify the purchase with information above the first card number I gave was incorrect. However, that was corrected on 2/26/10 and customer care when called says, "Will submit it again Mr. G." Meanwhile, I have a broken pressure washer that doesn't work.

Last year, 2009, I bought a new Troy-Bilt lawn tractor. The first day I used it, it would lock in the reverse gear, and took a minute or so to get it out. I returned it for the next better Troy-Bilt tractor, and don't you know it, I had the same problems. I promptly returned it, and lost a couple hundred dollars on what is called a "shelving cost". No complaint on that. I took it as a learning experience. Some people don't learn easily. This January, I bought a 209cc snow blower for my daughter, and wouldn't you know it, the engine surges for lack of fuel to air input. There are no adjustments for the carburetor, and learned that the warranty does not cover it. I will never buy another Troy-Bilt product again. I mean it!

I ran my snow blower out of gas last season so I put it away until next winter. So when I took it back out the following winter during a major storm, it wouldn't start. So I brought it to a repair shop and they could fix it. But Troy-Bilt won't cover it even though it was under warranty for another year. So I called Troy-Bilt and they said that they don't cover carburetors. So I told them it's not in the manual anywhere and I was told that they still don't cover carburetors. Now, I bought the snow blower because I am disabled and it would make life a little easier come winter. I guess not! My snow blower is brand new!

I Think Troy-Bilt needs to put low oil shut off on all generators its like thay don't because thay know one day you will have it running for about eight hours, after just cehcking the oil and bam biff boom now it is going to cost just as much to fix as the generator cost. Why does every other company that makes generators put low oil shut off but Troy-bilt doesent.

I bought a troy-bilt self-propelled lawn mower model 12AI867Q011 July 2008. The mower started just fine but the transmission started grinding right away and only got worse so I returned it to Lowe's and got another of the same model. After a few monthes its transmission is grinding as well but I have learned to live with it because I have a small lawn. Now December 12, 2009 the engine will not start. I've only used the mower 20 hours total. My last mower was a toro that lasted for ten years with no problems. I will not buy another troy-bilt pos in the future.

TroyBilt Trimmer - Purchased this trimmer new at Lowes in Birmingham, AL with an extended warranty (2 years). Ran fine first season - 2008. Next spring (7 months later), would not crank. Authorized repair center said gasoline with ethanol damaged carburetor - Not covered under warranty $45. Unit has not worked right since this and 5 more trips. Shop told me good luck getting TB or MTD to honor warranty - Claim they have no control over gas/ethanol blends used in such units, therefore no warranty coverage. Have written MTD detailed letters w/pics and all information 3 times and still getting runaround. NOTE: Manual clearly indicates these units are designed and approved to use ethanol blends. 2nd NOTE: All my other power equipment including a 3 year old TB trimmer all use same gas and all work fine - Go figure. Repair shop is old friend that has done all he can - I was just sold a defective unit by a company that will not honor a warranty. I am giving MTD till year end before I pursue options.

Had it repaired for $200. and used it a few times again only -very carefully- and went bad again, stopped working again!!

I purchased a Troy-bilt generator back in 01 just after the hurricanes hit Florida. It was a 7800-13500 model 030237. I have maybe 40 hrs on this generator. I was getting it ready for tis season. I had it running and then it stopped producing power. The motor continued running, but no electric. I checked the breaker on the gen. Breaker was not tripped. I then shut it off and turned it back on, still no power. I took it to a local repair shop from the troy-bilt website. After looking at it the shop told me it would be $1000.00 to fix. (I paid like 1200 new). I called Troy-bilt and explained what had happened. They then call the shop to find out what had caused it. The shop told them that they could not tell because the inside of the generator was so fried they could not tell. Troy-bilt called me back and toild me there was nothing they could do for me. The unit was too old... Age means nothing here, it is the time the unit has ran. They stated they could not help me with the part because they could not figure out if it was a defect. But they could sell me the parts to fix it. I told them I was not happy with the explination they gave me about what caused my generator to die. They said sorry but we can not help you.... This means I bought this generator for around $1200.00 got about 40 hours of use out of it. Now it will cost $1000.00 to fix. I don't think so. I will never buy troy-bilt and will tell as many people not to also.

Purchased a New 12A1869F011 Troy-Bilt Mower model 860. I took it out of the box and installed the handle, filled it with oil and gas. Mower seemed to be ok. This was my first rear propelled mower. I noticed when i got the front wheels in a minor bind, the mower would drop down and cut a deep cut in my lawn. I figured that since i was use to a front-end drive mower that i just didn't know how to use it.

After couple months of terrible cutting, I was washing the bottom of the mower and noticed the arm that goes from the back to the front wheels was missing a bolt that adjust the front wheels to match the back on height adjustment. I called Lowes and they told me that since the mower was over 30 days old that there was nothing that they could do. Well, I paid almost $400.00 for that mower, and I was plently mad.

I went to the store I bought it at, and the store manager agreed to order me the parts for free. 2 weeks later i got the part minus the washer. I then went to a local mower repair place and ordered the washer. They got it for me within a week. But, when I went to install the bolt and washer, I noticed that the shaft were you screw the bolt in was not threaded.

I had to borrow a pickup truck to buy the mower, and now Im stuck with it with no height adjustment. Never again will i buy any large ticket item from Lowes or Troy-Bilt! This mower was defective from the factory.

Purchased new in 2006 19Hp Super Bronco Lawn Tractor. Biggest piece of junk I have ever owned. Eats belts and blades, bent shaft on ant hill, Kolher engine leaks oil. Deck has been pure dee pain. Lowe's wouldn't back it up. I've worked on it as much as I've cut with it. HAD IT!!!!! To the junkpile!!

Troy-Bilt walk behind self propelled mower model 12AV839N711 purchased from Lowes in 2005. Now just ordered my 3rd set of rear drive wheels. Nice plastic hub in there with a steel gear. Weakest link? Last season had to replace the transmission. So, on the $330 mower, I now spent an additional $240!! Built by MTD! Warning!

I purchased a 18 horse Troy bilt lawn tractor (made by MTD) from Lowes. This thing has been the biggest peice of junk I have ever owned. In 6 years it has been to the repair shop at least 8 times. Now the transmission is slipping so bad I think I'm in the rodeo. Do yourself a favor and spend a few more bucks or whatever but buy anything but a troy bilt.

TroyBilt and Lowes problem Answerr !

I see all kinds of problems with TROYBILT ITEMS FROM LOWES. One reason all of you are having problems like parts falling off of the gas powered units is from one huge problem !About 7or8 years ago Lowes had a company named HUFFY SERVICES INC. Yes the bike company . They would do the unpacking,Safety Checks,ajustments,test,repair,and what ever else need to be done. I know this to be a TRUE FACT ! I was a tech doing this job with Huffy Services !Every Lowes store had at least one tech in the back of the store.

Problem one was the way the huffy workers were paid. We were doing piece work .The faster ,The more you could make. NO ONE EVER CHECKED OUR WORK! NEVER!It was a running joke with most of the Huffy techs on how to play with the work order codes or just say you checked a unit and you never did !This is where the problems started.

At my Lowes store I had pride in my work . 80% of the techs. could not care less ! About 4 years ago Huffy wanted to sign a new contract with Lowes asking to be paid more ? Lowes said ,BYE ! When Huffy lost the contract with Lowes, Huge problems and returns started with all Lowes stores .

The workers at Lowes are not trained Techs like we were ! Most of them have no idea on what to check and how to assemble items .People that have riding mowers and belts falling come from when the mower is opened and removed from the wood crate . YOU CAN NOT USE A FORK LIFT TO LIFT THE UNIT OFF OF THE CRATE BOTTOM !Lowes workers are doing this now .THIS CUTS BELTS,BENDS BLADES AND SHAFTS .This is why all the belt problems and vibration.

We went to school about all of this .We checked every mower to make sure that all bolts were tight . The cutting blade shaft bolt and all wheel bolts were torqued . I found all kinds of loose bolts on everything from TroyBilt and other companys. I am shocked someone has not been killed with blades falling off. I still have all of my training manuals . Someone needs to sue Lowes over this . I hope this helps .

I have a 2 year old Troy-bilt chain saw. The ignition coil went out after the 3rd usage of the saw. I called Troy-bilt and was informed that they do not make the part for a 2 year old chain saw. I have contacted them about replacement and received no response.

I purchased a 7800 watt/13,500 cold cranking watt generator for our home during the Hurricane season. I have owned the generator less than 3 years with no maore than 100hrs of use on it. In preperation for the up coming hurricane season, I took the generator outdoors to begin prepping it. After several minutes of running time the generator literally exploded from the inside. The noise was so loud several people nearby ran over to see if anyone was hurt. Thankfully no one was. Confused over what could have happened I made every attempt to contact the troy bilt company for some answers, yet even now I am continously being shipped from one division to another without any help or place to turn. I am extremly dissappointed in the response I have received in the wake of purchasing so many products made by this establishment.

46" AutoDrive Riding Mower / Tractor with Cruise Control

"I mow about 2 acres, and have used this tractor now aprox 9 times.
The drive belt has come off three times, and now shredded, the deck belt came off twice, the plastic drain pet cock for the engine oil leaks.
Troy-bilt would not stand behind the product and were rude on the phone.
The Lowes I bought it from has had it now the last two weeks, and says they will make it right, short of refunding my money.
When I bought this, I didn't know MTD had bought out Troy-bilt, and that this was actually an MTD product.

All things considered I will never by another MTD product again regardless of who's name they slap on it.

In addition, when the drive belt comes off going downhill, the tractor runs off to high speeds, this is very dangerous.

They need to be stopped from pushing this junk off on unsuspecting consumers.

Bought two Troy built's from Lowes, one a cultivator, the other a weed eater. The cultivator literally fell apart, the weed eater lasted one year and failed. Troy built would not honor the two year warranty for the eater, saying it was user's fault it failed. What good is Troy built if products are crap and company (MTD) will not honor its own warranty? No more Troy built or MTD EVER for us.

I have contact Troy-Bilt several times. They are no help and feel they are not responsible in any shape or form. This year, I've had it to the shop 3 times. I hate to junk it out as it looks brand new! I was always under the impression Troy-Bilt was a wonderful machine! The cost was $299 and have put at least another $300 in repairs over the years!! So frustrating!

Bought a Troybilt push lawn mower in April 2008. Used it throughout the season with problems with the tires -it sometimes won't let you pull it backwards (not too fun around trees!). I didn't think anything about it and fired it up again for the 2009 season. We've used it 4-5 times so far. My son mowed the neighbor's yard and all the tires locked up and the self-propel wouldn't engage. I "pushed it" back and forth as much as I could and got the tires turning and push-mowed most of our yard. I called the 800 # on the mower and it took them 3-4 days to get back with us about the "service" dealer. It was on the web-site, so I found it after my hubby hung up. We can't find the receipt -of course! But they found our purchase and will honor the warranty.

I took it to the service dealer and they've had it about 1 1/2 weeks (they said that's about how long it would be). They informed me this morning that the transmission was shot and that the part was on order. The tech that helped me when I dropped it off said they had another Troybilt in the shop with that same problem and that the parts were on backorder (they've had the mower in for several weeks already!).

I called the 800#'s listed in the manuals -all of course wouldn't let you talk to a real person, but I finally got to one about finding a service dealer. I told her I wanted to know how Troybilt was going to reimburse me needed to rent a mower or buy a new one while I waited the whole season to get mine fixed - She said she was sure they did nothing, but gave me the warranty #.

Purchase a lawnmower model 830 (per the manual) in July of 2008. Now June 2009 and the transminsion has failed. Can no get the waranty due to the fact I can not locate my receipt. This was purchase from Lowes in Des Moines Iowa and the model was made to Lowes specs! I have had 2 quotes for repair ranging anywhere from $150 - $250. that is half the cost or mor then what I paid for it. and I am now waiting for a third.

I purchased a Troy built self propelled lawn mower 2 years ago. It has been repaired 3 times for the same self propulsion problem, now (it's out of warrenty) it needs a new transmition. This mower has been a lemon from the start, the coustomer service is non existant with everyone passing the buck. This is a terrible product. I will never shop at Lowes again or buy a troybuilt anything!

purchased a weed wacker model TB45E last spring it was the worst product i ever purchased. it never really worked right well may be the first time i used it. i replaced parts which were as inferior as the product. had it "fixed" yesterday 6/6/09 got to use it for about 45 seconds when it failed again. Now i have to borrow my neighbors beat up old black and decker, which looks about 10 years old, and works fine. needless to say that i am extremely dissatisfied and will never purchase a troy built product.

Puschase troy-bilt self propell lawnmover. The lawnmover has been in shop twice for transmission being bad.Call and i will give all detail and phone number.

Puschase troy-bilt self propell lawnmover. The lawnmover has been in shop twice for transmission being bad.Call and i will give all detail and phone number.

I bought a Troy-bilt at Lowes in Aug 08 and have nothing but trouble. First the engine would not start unless you sprayed it with ether. Then the drive belt keeps falling off. Troy-bilt will only honor the warranty for parts on the mover nothing on the engine and nothing for labor.

The most amazing things is that Lowes continues to sell Troy-bilt. I have a lower opinion of Lowes because of Troy-bilt.

I bought a new lawnmower in 2007(Model#12AV839N711). It's a rear drive model. It was used the summer of 2007 and 2008. The rear drive wheels which never worked properly completely failed in 2008.

This summer (2009), I have used it 3 or 4 times. This weekend one of the rear wheels fell off(doh). Now that the wheel is off I can see that 2 of the gears in the wheel are made of plastic and are completely stripped. This probably happened back in 2008. One of these gears is affixed to the wheel and having so much of the plastic grinded away has caused the wheel to come off.

Troy-Bilt's motto is "Will Last a Lifetime". My mower's drive system lasted 2 summers.

I bought a Troy-bilt RZT colt on July 11, 2008. When I got the unit home, the front tire was flat. Took it back to Lowe's and they gave me another tire and wheel. Took it home and re-installed wheel. Sonce then, I have had tto remove the front tires and wheels 7 times to fe=inflate the tires. The bead on the tubeless tires will not stay seated. Finally, I put tubes in both front tires.

The second time i used the mower, the idle tension spring broke. I took it off, and re=bent the spring, re- installed it so that I could mow.

Within 30 days of purchase, the front strip of metal fell off the deck, going under the mower and causing both blades to bend. Took it to Troy-bilt service provider, they repaired the deck and charged me for a new set of blades plus being down for 3 weeks. Today found the bolts were coming out of metal strip again. Replaced bolts in strip myself. The 1sr repair shop said that I should not have repaired the spring myself, as it could void the warranty for the deck.

Now spindle assembly is broken on right side, new part is $100 plus $17 shipping. Since it still is in warranty, I will take it to a different repair shop on Monday.

My opinion of Troy-bilt products is simple. They are a POS!!! I will never buy a Troy-bilt or MTD product again. Its cheaper and less frustrating to spend more money and get quality.

It is virtually impossible to remove the edger blade carefully following the instructions. The Troy Built service department was completely useless.

The unit does not edge to the advertised 2 inch depth but when measured carefully with a new blade only goes to 1 1/2 inches.

I will have to throw mine away because I am not willing to pay a service charge each time the blade must be changed.

I needed a new lawn mower 4 or 5 years ago, and since the Troy-Bilt tiller I bought in 1993 was working so well (still going with no problems), I went to Lowes to look at the Troy-Bilt lawn mowers. I do most of the repairs on my vehicles and machinery, so I was looking closely at the construction of the mower and stumbled onto the "made by MTD" tag. I knew that MTD made mass produced, throw away equipment, so I went across the street to Rural King to look at their brand. After a couple trips back and forth looking at various points on the construction, I realized that the ONLY difference was a different hood and $300 more for the Troy-Bilt name. I bought the one at Rural King and I have had to do several repairs since I bought it, but I expected that since it is made by MTD. I was very disappointed to find out that Troy-Bilt doesn't mean quality anymore.

I bought a Troy Built riding mower at Lowes less than 1 year ago. During the third use the belts broke and the blades got bent. I replaced the belts and blades at my expense. Yesterday I started the mower, took two turns around the yard and the engine caught on fire. Needless to say, Lowes advised that I call Troy Built and Troy Built has no number listed.

Because of cheap craftsmanship, I had to buy a new mower (John Deere). The first mower cost $1,800 and on-sale the new mower cost $1,500.00. I am a recent widow and a mom who is on a very tight budget. My husband taught me how to repair some things as needed, but this is beyond my scope. I feel duped by Troy Built as I believe they intentionally sell inadequate products to those who remember that their name meant something at one time.

bought this tiller crt 6hp s bronco in may of 2006. use it once. the belts broke. we put 5 belts on this thing. went back where we bought the junk thing. they sent it out. well they had it for a while. got it back. worked fine for a while. now this year started it up belt broke called the 800 # she told us to go on line to make a complaint. for 600.00 dollars and 7 belts later i think i should get to talk to someone on the phone. so listen troy built I WILL NEVER BUY ONE OF YOUR PRODUCTS EVER AGAIN

I bought a Troy Built (by MTD) pony I used it three times and the main caseling completely fell off and would never start again

Bought a Troy-bilt top of the line push mower w/electric start, auto-drive and all the bells and whistles. The second time I used it the front axle fell off. Took it in for repair and it took two weeks to fix. The second time I used it after that, the axle broke off again. THird time after that was fixed, the electric start stopped working, then the handle broke in two places, the auto-drive quit working, the front axle fell off two more times...and this is all in the first 18 months of using it---5 months of which it wasn't even used because of winter. No one at TroyBilt customer service ever returns a phone call or email..not a single time. This is the worst experience I've ever had with any product. They should be reprimanded based on all the complaints that I see. Thanks.

Lost $375 and a whole lot of time and effort.

I have a Troy Bilt model d566 self propeled lawn mower that we purchased on April 20, 2004. The drive system has never functioned properly. I have had to replace the belt, which is a maintainance item but the mower just has not ever functioned properly and has been very hard to even use the mower because the pulling system just hasn't pulled the mower properly.

I just read all the coments on consmer affairs website and see that others have had the same problem. I really don't want to spend almost half the price that I paid for the mower for a new transmission that will probably break soon also. I thought that Troy-Bilt was a quality company but guess that I made a mistake.

I was in the market for a garden tiller so I went to my local Orscheln store (good store as they stand behind what they sell and the store manager is great) as they carried Troy Bilt tillers. I was relying on the reputation of Troy when the store manager told me they were made by MTD in Cleveland OH. not in Troy NY. The store managere told me he had an Earthquake brand tiller the he had had for several years and it performed great and it was $50.00 cheaper. I went home and started searching the internet for Troy equipment and came across this web site.

To make a long story short I just want to thank all you folks that wrote these complaints as it keeps me from buying a large headache. I knew WalMart sold Yard Man mowers (made by MTD) and the problems people had with them. Again I just want to say thank you to you who wrote and aired their complaints.

Troy Built mowers are the worst ever. I got suckered in to buying a Troy Built Pony from Lowes. I did not know it was a MTD or I would NOT have bought it. When a Co. buy another and DOES NOT keep it's specs. and Quaility they should HAVE to disclose this. For example Troy Built by mtd. I feel that a lot of people have been duped into purchaseing these cheap inferior products thinking it was actually Troy Built. Anyway after 3 years of this piece of junk I bought another Craftsman, my last Craftsman lasted 17 years trouble free.

I bought a 1.5hp Troybilt tiller to keep the weeds clean between the rows. It lasted one season before the gear assembly stripped out requiring $198 for parts alone. The 21 Troybilt lawnmower I bought last year had the starting solenoid stick by the end of the summer. Now, the battery is shot ($70 for a replacement). Many years ago, Troybilt built quality machines. Now, MTD (Troybilt's new owner) sells JUNK under the Troybilt name. Buyer beware!

Last May I purchased a new zero turn Mustang Troy Bilt and I really like it except George's Lawn-Mower repair in Burlington, Iowa has had it more than I have. I feel since it had a recall on it and we were not told about the problems that I should have my Warranty extended for two more years. I am handicapped and I cannot get to some-one very easily that the 2 year warranty is not out of the way. Thank you for your time.

I bought a new Troy Bilt Big Red 4 stroke weed eater from Lowes. Got it home and it ran 15 minutes and would no restart. Two technicians plus myself could not restart it. 35 miles back to Lowes and they give me a replacement. It ran for 30 minutes and quit. Put it away last fall and now time to revisit this issue. 2 days and it will not start. Called the 800 number was told you can adjust the carb but we have no specs on that. I can refer you to a repair center she says when I tell her an internet search turns up similar problems. DO NOT BUY THIS PRODUCT! WORST EVER!

If Try Bilt made airplane engines I would never fly again.

i purchased a troybilt snowthrower a 5024 storm in 1/10/2008 to be honest about it the model i bought has'nt been bad other than a set of skid shoes and one scraper bar wearing out the unit has done a lot of snow for its' second year no problems with the engine. its started every time troybilt needs to get rid of the crank chute its' a pain

no physical damages of any type other than just a couple of broken bolts which got fixed

The chute broke under light use and now you cant get replacement parts! They make Junk!

I bought a Troy-Bilt power washer from Lowes. It worked fine for a time. The it stopped. No preasure. Had it checked at Troy-Bilt service. It worked for a short time again and again no preasure. A new pump costs $259.00. I think Ill buy a new one. But it wont be a Troy Bilt.

I purchased (5/08)a self propelled walk behind mover, Honda power, for trim work around the house, I have a tractor for the rest. I used it 3 weeks for maybe 3/4 hours per week. The first week it made some funny noises in the drive system, I adjusted the setting, got a little better until the 3rd week...stopped working! Took the advice of the customer service department at Troy/MTD and took it to the nearest dealer...Gambino's in Maple Heights, Ohio.

They indicated that it would be 10 days before they could get to it and I should call back. I did, they said the part was on back order and should be shipped the next week. Long story short, I received the same story until August 2008, parts still on back order (probably from China), the dealer had the unit stored outside, full of mud, leaves and water...which they wouldn't even clean up when I demanded the unit back. Parts were rusted, etc. I called Lowes and demanded a full return despite the 30 day no return to seller. I lucked out when they gave me full credit when I delivered the pile of crap! Hats off to Lowes for standing up for very inferior craftsmanship from a very inferior company...MTD/Troybilt.

Bottom line, MTD/TRoybilt does not stand behind their products...in fact, try calling their customer service and see first hand. Their dealer in Maple Heights, OH, Gambino's, if they represent the caliber of dealers around the country, buyer beware!

Loss of use for the mower. No restitution from the manufacturer. Neglect on the Dealers part, returned a new mower with rust, mud and scum.

I have been a Troy Bilt Pony owner since 1988 (pre MTD) and loved it. Ok so i bought a Big Red Tiller and it is junk. Since they at MTD have made the wheel axle smaller my tiller now snaps the 1/4 20 bolts every other time out. The machine probably has 20hrs on it. Now for the kicker. I have phoned them about the issue and the last chap hung up on me after i explained the problem but before he did he made this remark after i told him i was an electrical mechanical engineer. ok let me talk slower then All i was getting at was im past the check your air pressure in your tires question.

To make a long story short i wish i just would have purchased a used Horse model on ebay or got one before MTD took over. They may look the same but they are not. Check out the axle size, and rims. Ok one other thing. My brother purchased one the same time i did. His transmission locked up first time out. wow do i miss the old GardenWay Co. P.S. My 1988 pony has had the spark plug, air filter, and 1 pull roped replaced by me and it still runs like the day i bought it.

The old Troy Bilt company was great. They had great products and they stood behind them. When it was taken over by the bankers and bean counters it was ruined. They have lived off the reputation that the original company earned and have dupped the public by attaching the new owners brand of customer support to the Troybilt name.

I had the tine welded by a local guy and it held up for about 5 years. I'll never buy another Troybilt product as long as I live. In my mind this is an example of the decay of a good thing to its lowest state. Troybilt was taken over by scam artists.

I will file again when I see exactly what is done.

Here is a copy of the e mail and fax I sent to Troy Built Canada.

I am sad and frustrated to be so disappointed with your product.
I bought it just over 30 days ago.
I feel like I have been ripped off.
I have had nothing but problems from week one.
I have gone through 3 auger belts.

I am mechanically educated so I already know all your questions.

The Pulleys for the Auger are out of alignment there is at least 1/2 inch offset.
I have spent approx $100 dollars in repairs for a NEW snow thrower.
Wear and tear; its NEW
I am told I have to wait till the new year for repairs.
I have 800 feet of driveway.
I need my Troy Built Snow Thrower to work.
I will be trapped at home out in the rural area.

I am Disabled and on a pension so I cannot afford $80 pick up and delivery.

Here is my question why should I have to do anything the snow thrower is NEW
I expect your company to make it right I feel my Snow thrower is defective.
Would you settle if you were sold a machine that did not work.
I paid for new I expect new.

$2500 is my approximate cost including taxes.

Today i recived a call from Karen of lowes Repair center and was told to drain the gas and change the plug.I have done this several times before and keep changing plugs only to have them foul out after a short time of running.The plugs keep getting black and fouling out and causing the ernegine to miss.I bought this mowe in Sept.Of 1007 And ialso bought the extended warranty on it.I am now stuck with a lawn mower that runs very bad.I offered to bring the lawn mower into there repair center so i would not have to pay them to do it.I know one thing for sure i never buy another product that has the mtd brand on it or troy built.

Flail blades busted. I believe Troy Bilt has a design flaw in their shredders. The flail blades are held in place with a roll pin. Troy Bilt service parts diagram shows there should be a clip that snaps over the flail blade collar which is designed to protect the roll pin from backing. Weird thing is none of the flail blades on my machine had a safety clip. Two roll pins backed out which allowed the blades to be slung into the grate. When this happen the machine spit one broken blade out and the other two damaged the safety shield. Troy Bilt has changed this design for 2007 and now uses a threaded clevis pin with a lock nut, no more roll pins!

Troy Bilt said it would be hard to tell what exactly went on inside the drum. To me it is very simple, either the factory did not put clips on the flail blade or over time the clips get worn out and dislodge which allows the roll pins to back out. I had to spend 120.00 dollars plus labor to replace blades, pins and clips.

I bought the CSV 070 Chipper/Shredder/Vac direct from Troy-Bilt. Ordered it last fall but was forced to wait six months for a new production run. I have used it twice and it has a huge design flaw--the kill switch in the back, which must be depressed by the bag for the unit to operate, loosens up with any use. And then it's impossible to start the unit. Troy-Bilt will not take it back or even reimburse for transportation to a dealer. They make a big deal about products built for life but do not stand by what they sell. I will never buy another Troy-Bilt product again.

my new trimmer that i had for approximately 45 days quit running and when i took it to the repair shop they said tere was debris in the carburator and that troy bilt would not warranty that they gave me the number to call and talk to them they instantly said it was my fault and was not under warranty when i asked to speak to a manager three different people hung up on me when i finally got someone to put me through i got a voice mail i left a message a week ago and still have not heard back

i had to pay 80.00 dollars to get it back from the shop it ran for about 20 minutes and quit again this time i called lowes asked to speak to a manager and he told me no problem bring it back in and we will reimburse you for the repair bill and refund/exchage for you if you would like so i traded it for a husqvarna i am so glad that lowes has good people because troy bilt dos not care about its customer or the product they sell

We bought a troy bilt self-propelled lawn mower and trimmer at Lowe's a year ago. Remembering their name for many years thinking it was a quality company. How I was so wrong. Both are unreliable and very frustrating. I feel so duped by this company.

I have attempted to contact them via their website to voice my concerns. Forget about it! I am most upset at myself for not researching the products I purchased. I can only warn the next poor soul to stay away from Troy Bilt's terrible product.

The Belt on the blade continuously comes on as has since it was brand new. We pay from 60.00 to 120.00 every time it is fixed.

it is inconvenient and it cost alot to fix. I feel that it is a lemon.

I purchased TroyBilt self propelled Lawnmower from Lowe's $397.00. I had it less than 90 days and the self propelled unit stopped working. Called Lowe's Service Advantage they advised it was under warrenty and that I needed to take it to a service location to have it repaired. They have had the lawnmower for over 2 months.

I talked with a supervisor from Lowe's service advantage and Troy Bilt needed to have the transmission sent back to investigate if they will cover it under warrenty. As of now I haven't heard from anyone and I have no idea when I will get my lawnmower back.

I once bought a Troybilt trimmer. Boy was I naive. It was one of the worst mistakes I've ever made. The drive shaft has broken 3 times; the first 2 times while it was still under warranty. I can assure you it was not due to user error as the drive shaft broke while the trimmer was simply idling.

The repairman said they get Troybilt trimmers in their shop every week and that the problem I was experiencing was very common as Troybilt uses cheap parts. The 3rd time the drive shaft broke, I was left holding the bag as the trimmer was no longer under warranty. What a piece of crap they made! They really should just stop and quit ripping people off.

At that time he told me Troy-Bilt used Briggs and Stratton engines which are great but the rest of their parts are cheap. Since then I've replaced the belt two more times and now have to tie the control cable in a knot to get it to start. I have never completed one lawn since I bought the mower and it's now September. I've written the parent company MTD about returning the mower, but they refuse saying their policy is no refunds, just keep fixing the problems.

I am an active US Army soldier who deploys for many months at a time. I bought the self propelled version for my wife to make life easier. She is the one stuck hauling the mower to the repair shop every time it breaks. I recently had to buy a cheap Walmart lawn mower just so I could keep the lawn mowed. Between the two mowers I've spent over $450.

Bought a Troy-Bilt Self-propelled Lawnmower from Lowe's, Salesman said it was 'the best'.. 3 months later it is in the shop for a bad transmission on the self propelled portion. It's been there a month and now they are telling me the part is on back order and will be another month at least. In the meantime I am paying a lawn service to cut my lawn because of the piles of crap Lowe's is selling? $450 down the drain - should have gone with a genuine Honda Mower... So Frustrating!!

I need to pay a service for a job that I could be doing with the lawnmower which was sold to me as 'the best'

I purchase a troybilt lawn mower and since the day i bought it i have had nothing put problems. it rattled like crazy. the belt comes off everytime i use it. it will not go in forward unless i hold the shifter and pull up on it and the reverse does not work half the time. i will never purchase anything made by troy bilt again. and i will tell everyone i know to never buy troybilt

my lawn looks [bad]. the blade does not cut even so my yard is uneven

I purchased a Troybilt lawnmower #680 the transmission/drive system has had problems and has been in the shop. It now is making a grinding noise. I was told that the noise was the nature of the machine, and it was ok. I just want this thing to work.

i have a small lawnmower repair business and have been doing it 52 years in the last month i have had two troy built self propelled units in my shop exactily the same models the problem is their in no place on these machines showing the model i tried twice to talk with the mtd service center discribing as well as possible these machines i feed that each time i talked with someone they were on the edge of being rude and just didn't have the time for me both of these machines are still unrepaired these people paid good money for a good machine which they cannot use.

I purchased a 25 horse power troy built lawn mower. I have had nothing but problems with it since I bought it. The first problem I had was carburator problems. I was told this wasn't covered under the waranty. I then had problems with every safety feature on the machine. I started replacing them first, but it got too expensive, so I by-passed them.

The mower, when running, can be started without being on the seat, the mower works in reverse, the mower will work any time the engine is running. When I first bought the troy built tractor, I thought it was built by troy built. I later found out it was built by MTD. If I had wanted an MTD machine, I would have purchased one to begin with. This is absolutely the worst mower I have ever owned, and I will never purchase another product built by MTD, or troy built, even if I have to buy an antique rolling blade push mower.

This piece of junk has cost more to keep running than the $1900 sale price I paid for it. The deck has worn out and gouged the yard, I have cut myself on all the pieces of worn metal several times. The whole front end of the body has falled off several times. I have put sheet metal in places and used sheet metal screws to keep it lookin reasonable.

The people have never heard of the word quality. They think that people are stuck with their products because they have some deal with Lowes. The engineering is pathetic. Even if they had workers at their plants who cared about quality, I don't think it would matter. The concept of everything they produce, from engineering to production to product support is abysmal. I wonder if anyone from this company has ever tried to take care of their yard using such poorly designed-manufactured-supported products.

Anger, frustration, growing belief that all American-made products are poor, desire to move to another country where people give a darn about their products and their name.

We own a mower that has been a maintenance nightmare since 50 hrs of use. Barely a cutting goes by that a pulley bearing, belt, spring, steering linkage, etc., fails, not to mention all the plastic parts that have broken that hold the sheet metal parts together. Also the seat is cheaply made and the cushion separates from the pan.

It is approximately $140. to replace! It is a shame that this product can not be utilized with any degree of confidence. We will never purchase any product manufactured by MTD again!

I had purchased a Troy-Bilt Pony Lawn Tractor from Lowes 13 months ago - the transmission has gone out already and has to be replaced - it is still under manufactures warranty and I have to bring it to a shop to be repaired, Thats when I came hear and read the reviews for this product and found that this is a common problem.

I then went to the Troy Bilt site to contact someone about this problem and maybe get an extended warranty - but there is no company info - phone number - consumer help line - Email address - or anything on their site. Why would any reputable company hide this info - there should be a law stating that it has to be on their business site.

So far it is going to cost me a days work and roughly $35.00 gas - and thats if they don't try to wiggle out of the manufactures warranty - I am bringing it to the shop tomorrow, 8/04/08

I had purchace a troybuilt grass trimer in 2006, because I'd herd troy-built was a good and a american company [model#tb25cs] an I've had nothing but trouble since between gas cap breaking a week after I bought it, the line feed not working since day 1 and it leaking gas all the time

I hear a lot of folks complaining about how poorly their consumer products performed, or didn't perform. After being in the business of small engine repair and sales for 5 years, I can say without reservation, that there are some people that should never try to operate a piece of outdoor equipment. They are not mechanicley inclined, they don't understand the basic theory of operation concerning that machine they have bought and are trying to operate. However I agree that the manufacturer has a responsibility to the consumer on the quality of his products. I ordered and recieved two Troybilt products in the 1980's, a Big Gardenway cart, and a 8hp Horse rear tine Tiller. I still have both today, and they both do what I need them to do. I expected to replace the normal wear items , such as belts and tires, and disc's. Spark plug's, air filters, ect., ect. I am having to just now replace the tiller tires, I ordered them from the online Troybilt store. Every company relies on word of mouth support to bring in future sales. No company likes bad press. When I had my Lawnmower Repair Shop, a great percentage of my increased business was due to the satisfied customers that did business with me. When I sold a new piece of equipment to someone I made sure they knew how to operate it before they left with it.

The consequences of mass marketing Outdoor Power Equipment is that the mass retailer cannot give the proper instruction to the buyers. Thus the fallout from uninformed and unskilled customers, becoming frustrated with the resulting circumstances.

We purchased a Troy Built Model number 12AG839B711187352 in 2004 from Lowes in Kennewick, WA. The first year we used it it worked ok but the battery wouldn't charge right and we had to use the pull rope to start it, we replaced the battery and everything was fine, towards the end of the first year the rear drive wheel started wobbling and finally fell off.

I called Lowes (as per their sticker on the deck of the mower and was told they couldn't help us, we found the parts on our own and replaced the wheel. Midway through the second year the other rear (drive) wheel fell off, we just replaced it ourselves knowing that Lowes wouldn't help. the third year the battery again died and was replaced, shortly after that the power drive cable broke somewhere under the deck of the mower, so now we hand crack it (another bad battery) and push it by hand to mow the lawn.

I will never purchase another MDT product again.) our neighbors purchased a used Toro power drive mower at a yard sale. it has out lived and out performed the Troy Built!

Money spent search for and purchasing parts for this mower, in wheels and batteries, and the resulting time spend repairing it has ran us over three hundred dollars, that and having to borrow the neighbors yard sale Toro when the Tro Built wouldn't start. ands insult to injury!

I have a Troy-Bilt TB475SS string trimmer. Good unit overall, but MTD's method of parts availability is fairly stupid. As noted by others here, the rubber primer bulb (a detachable part and fairly standard across many units) ruptured, meaning the unit could not be started. The bulb, what should be a cheap part, is not available as a part, and the entire carburetor assembly, which is the only thing you CAN replace, is never stocked at the big-box retailers who carry this and similar units.

Ended up paying $36 for the part plus shipping. BTW, their website's parts catalog quoted the part at $33, but once in the cart, it was over $36... other parts were higher than listed, too. COmplained to MTD, who now owns Troy-Bilt, about the overcharge, and was ignored. Then, when I replaced the carb, the cheap fuel line self-destructed.

I have weeds around my house three feet high and my wife is ****** off at me, and here's another weekend I can't do anything about it. Time to buy a goat! FWIW, I own an old-skool Troy-Bilt Horse tiller and it is a FANTASTIC machine. MTD turns everything they touch to fecal matter.

I bought a Troy Bilt chipper shredder off the computer directly from MTD Products as a surprise for my husband. Boy was it a surprise! When it arrived, we tried it out. We could not get it to work at all. Not the chipper or the shredder. We thought we were doing something wrong. We tried smaller wood, we tried breaking it up in smaller pieces and still nothing. We loaded it on our truck and took it to a repair shop who repair these kinds of machines. They could not even fix it.

My husband took the chipper shredder to a reputable repair shop who do repairs on Troy Bilts and may other small machines like this. They even sell some Troy Bilts. They could not even fix it and stated that it was defective from the beginning. They even called MTD Products and got absolutely no satisfaction at all.

Now today (7/23/08) my husband is picking up my new over $1000 flower planter (that's all it's good for) I think it is sinful that a company is allowed to stiff people all over the United States with their junk and get away with it.

In July 2005, I purchased a Troy-Built electric start lawn mower (Model # 12AG839E711) from Lowes in Jacksonville, Florida. One year and nine months later (May 2007), while still covered under warranty, the transmission needed to be replaced. This was done at a local certified repair shop for Troy-Bilt products. Four months later (September 2007), the belt for the self-propelled system slipped off of the drive pulley. Service included rebuilding the transmission. Less than three months later (December 5, 2007), the self-propelled system broke again and the transmission was fixed/replaced for a third time. Within one month (December 29, 2007), the transmission needed to be repaired once again. Most recently, on June 20, 2008, I returned the mower to the repair shop because the transmission starting jumping when engaged.

Since I purchased this product the transmission on this mower has needed to be repaired or replaced FIVE times. This is very strong evidence that there is an inherent defect with the product that needs to be addressed. Troy-Bilt advertises lawn and garden equipment [that] is designed to last a lifetime.? My experience with this product indicates that Troy-Bilt lawn mowers last less than two years. Up until this last incident on June 20, 2008, MTD Products extended my warranty coverage to include repair and/or replacement of the transmission at no cost to me. I understand that this agreement was reached since the onset of this issue began within the original warranty. MTD has since declined additional coverage for this problem.

Upon calling MTD Products Customer Service Department on June 20, 2008 to inquire about warranty coverage and the possibility of a product replacement or rebate, I had the opportunity to speak with a gentleman named Rich and had my call recorded for training and quality assurance? purposes. I did not receive any such quality and no assurance that anyone at MTD cared about my problem.

Instead I found myself basically talking to a robot whose only response was that my defective lawn mower, though originally broken while under warranty, was no longer under warranty and therefore nothing could be done about my situation. The response and treatment that I received is absolutely unacceptable. It is the responsibility of MTD Products to produce quality equipment and customer service; neither of which I have received.

Despite the original warranty coverage, the continual problems that I had encountered with this product have caused a great deal of aggravation and have left me in prime grass-growing season in Florida without a mower on several occasions. Furthermore, I do not own a vehicle capable of transporting the mower and therefore needed to make the necessary arrangements, oftentimes missing portions of my work-day, to borrow a vehicle to transport the mower to and from the repair shop.

The noise was caused by a dry idler gear shaft on the wheel drive. This will have to be lubricated occasionaly and the average person won't have any ideal what is wrong. This problem should have had a bearing of some type to prolong the lubrication problem. There was grease near by but none on the shaft. This is submitted only as a suggestion to help make a good product better. I hope my mower is as good as I think it is I know Troy Built makes good products. Hope this may be of some help

I was pulling the lawnmower backwards by hand and slipped and hit my shin on a metel guard that sticks out under the rear of the mower. Very bad design. This needs to be recalled. I have owned the mower for 2 weeks.

I cut my shin open and it required 42 stitches to sew closed, approx. 3 1/2 x 1 1/2 and down to the bone 1/4 thick of muscle and tissue...now have a very large scar in the shape of a J. I have photos.

I purchased a new Troy-Built riding lawn mower three months ago . I had to tune the engine to crank it . Shortly thereafter , I mowed my lawn two times and on the third attempt of lawn maintenance an idler pulley spring tensioner for blade engage-disengage broke while under no-load conditions.

I promptly asked Home Depot if they had any warranty on such or if they knew of any reputable repair facility. NO-HELP. I repaired 4 tensioner spring by heating with acetylene-oxygen torch and reforming. I then reassembled mowing bed just in time for muffler to fall off. I repaired same. In my personal opinion , there is no warranty on MTD products and Home Depot should not be in business in any area of consumer products..... Caveat Emptor is the rule for any consumer grade equipment purchased today.

$2000+ and 2-12hr. labor bills ,not counting transportation costs or lost use of time for more profitable,leisure activities,mental anguish, and loss of confidence in integrity of the US manufacturing process.

We have bought 3 different products of Troybilt. One was a big landmower that was on clearance for $1100. EVERYTIME you go to start it it rips out of your hand. Second was a cipper/shredder. Used it one time and it was in the repair shop. Took it home and it wouldn't even start again. Warranty was over. And third was a blower. It took along time it get it going. And we still have problems with it. They really saw us coming. From Menard's , HOBO, and Farm and Fleet. Will never have a product made by them again.

On my brand new 08 model of the Troy Bilt Big Red Horse every time i crank the mower up it backfires. Once it blew up the engine.Fire broke out really bad. The mower was bought on 1/1/08 The Home Depot. will not take it back so i bought another mower that goes by the name of Husqvarna it's the best.

I will keep this very simple. I bought a troy-bilt pressure washer a few years back and never ran very well. It leaks gas and where you screw the spray nozzle hose to the unit, it has started to crumble and just fall apart. I cant screw the hose on now. I am a firm believer in getting what you pay for. I knew when I bought this unit that it was a cheep way out. But I thought I would roll the dice. Ha! I lost!

From the feedback I have read, I wasnt going to waste my time on a $269.00 item. Live and learn. To be very honest, I will never buy another troy-bilt product as long as I live. We are going to have a block party and Im going to burn this thing for the party starter. I will be very careful, don't want to get burned twice on the same thing.

I purchased a mower at Lowe's in Hedersonville Tennessee on 3-4-08 I had the mower delivered at a charge of 50.00 and scheduled a afternoon delivery due to my morning schedule being full. I went to my morning appointment to come home and find they had tried to deliver the mower that morning. I called and got another time when the driver delivered my mower he had to push it off the truck and told me that i would have to charge the battery before i could use it. I called the store and explained my feelings on buying a new mower with a bad battery they then brought me another battery.

I started the mower and a loud pop occurred only to find that the blade was bent i had to return that mower only to get told i had to have hit something with the mower i tried to plead my case but store members continued to imply i was lieing. I was then informed that the mower was a used mower which i was not told when i purchased it. After several hours of arguing i was given a new mower. I mowed the yard one time with the mower not much over 30 days old. The second time i mowed i mowed half my yard and the mower just stopped running. Not out of fuel, did not hit anything, called the 1-800 number on back of my mower only to find out that because i did not get the extended warranty i am now responsible for paying a pick up and delivery fee to an outside source and they are several weeks behind on their servicing. Is this normal for the troy bilt products? It it always the responsibility of the consumer to be out the cost when purchasing a 1400 mower?

This has caused lost of money and time for me. When i bought this product i felt it was the best choice but now i find that troy bilt is not the preferred choice.

in short, I've had nothing but headaches after the first week of use. Getting it to start,keeping it started,etc. I had to have a new carb after the first year. After trying to fire it up for the first time this year,as usual,it wont start. My advice? Stick to Homelite..I had 600% fewer problems.

I recently purchased a Troy Bilt Snow Squall Snow Thrower on December 13, 2007, from Lowe's. The model number is 31A52B5-711, and the serial number is 1K057B20199000003. Right now the unit has been sitting in a repair facility for the last week. I've talked with Troy Bilt and MTD (the manufacturer) without any luck. There are two very serious hazards that have already occurred, one in which Troy Bilt and MTD is very familiar with. A third hazard is a serious manufacturing problem. 1. The first hazard is that the snow thrower shakes violently when the auger is engaged due to a weld breaking on a two month old auger in the snow thrower. The repair facility and MTD are unable to repair the auger since all of the auger, spare part, for this unit are gone at all of their the distributor level locations and even at the manufacturers location--since there has been such a run on augers breaking. I've been told I have a minimum wait time now of 3 to 4 weeks. There has been such a run on these augers that there are none even available to be given to me through the manufacturing facility. I cannot even get a date for when the augers will be manufactured. This unit has a powerful 4 cycle 5 hp motor connected to a one stage unit, and when the auger broke the unit really shook.

2. The snow thrower has an electric start which initially, after a couple of weeks, started to not work properly, (and got worse over time); and instead of connecting to the motor, the electric start would just make a whining noise. The authorized repair facility said there is nothing that they can do since moisture is able to collect, and then freeze, within the housing where the electric starter bendix actually connects to the starter. The bendix is suppose to engage the electric starter motor which then moves the starter motor into position so that it can turn the gasoline engine. This unit requires a 120 volts to be connected to it and due to the design of the snow thrower housing allows moisture to get into the electric starter area and collect. Water, snow and ice are now collecting in an area inside the snow thrower which requires 120 volts to be used.

3. The snow chute on this snow thrower has a serious problem where the plastic chute attaches to the plastic top where the snow is pushed out of the snow thrower by the auger. The attached chute secures to the plastic top of the unit in such a way that snow actually is caused to collect inside the chute promoting excessive blockages. Most chute designs allow snow to be thrown out of the unit and any snow inside the chute will either be thrown out or fall back onto the auger. This terrible design actually has two large lips that are inside the chute (cover nearly half of the chute totally and large enough to put your finger into), that actually allows snow to not only catch inside the chute on two sides of the chute but also for snow buildups to occur inside the chute--promoting a lot of snow blockages. The unit has such powerful motor that the snow thrower can actually push snow quantities of snow forward out of the front of the unit when the chute is blocked with snow. The snow blockages don't have to be thick to totally block the chute since the two lips inside the chute collect snow.

Economic impact will require me to have others do snow removal for me. The unit will not likely be fixed for some time. There are no augers available anywhere.

The cost of buying the tiller then having to repair it twice in two years.

I went through 3 Cub Cadet lawn and garden tractors in 4 years and made up my mind to never again purchase another MTD product. Little did I suspect that the Troy-Bilt string trimmer TB475SS I purchased at Lowe's was an MTD product. Even with two attachments (hedge trimmer and cultivator) I hadn't used the unit for more than ten hours when it failed.

The bulb primer disintegrated when I was priming the engine to start. The parts department at MTD said it offered the primer only as part of the carburetor assembly, $67.00. I managed to get a primer locally and installed it. As I started to prime the engine again I felt gasoline spilling onto my fingers. The flimsy fuel line broke at its juncture with the fuel tank. The fuel pick-up line with filter is available at MTD for $5.00 ($10.00 shipping). The installation appears to be no easy task since it must be installed from inside the fuel tank.

Most of the many gasoline powered units I own have primer bulbs and fuel lines; none have ever failed--even after 20 and more years of use.

I would not recommend purchasing the Troy Bilt Hedge Trimmer attachment Model TBAH of the 4-cycle gas-powered string trimmer it attaches to. I have yet to be able to make it work properly (already returned 2 brand new units for exchange to place of purchase - Lowes is great!) and the hedge trimmer attachment AND my complete string trimmer are currently in the shop under warranty service waiting for back ordered parts (4 months so far). Troy Bilt Customer Service is of no help, they constantly quote company policy to avoid fixing their equipment.

Even though it has a 2-year warranty, you will also not be able to find local service, as the list of warranty locations on the Troy Bilt site are 2-3 years out of date (try calling some of the dealers listed but be ready to hear all the bad things they have to say about Troy Bilt quality or lack of!). When this unit is finally working, I will sell it as soon as possible and buy a real quality hedge trimmer.

If you are looking for a mower that does a lousy job of cutting grass, then the Super Bronco is for you!

Here is a dose of irony as well - 4 days before the warranty runs out the spindle fails. Lowe's themselves had it picked up and repaired. They did not have to do this but they offered. It should be stated that aside from selling this to the public, Lowe's has been stellar in the service they provide. I was truly impressed.

Unfortunately, 3 weeks after getting the mower back from the shop, the motor is burning oil enough to where I have to add every time I mow. This is their 21 HP top of the line engine. Yesterday the steering mechanism completely crapped out.

Luckily my neighbors were watching when this happened. At the very least my expensive mistake was very humorous to those of the mind to buy better equipment.

My husband bought a Lawn Tractor 42 7-Speed (Riding Lawnmower)--Troy Built. This has got to be the worst lawnmower in history! The mower never worked right from the start (bought it new). It has been in the shop twice (not even a year old & only used it one summer--I am dreading this summer), not to mention the times he has had to work on it. The repair man told us he see's this brand come through his shop at least 5-6 times a month.

If we have ever bought a Lemon this was it. Sample of issue's include: the mower cut's uneven, back-fire's during every use, doesn't move when in gear (just sits still), belt break's every 2-3 times you mow, steering wheel makes complete circle-while the front wheels stay in place, the mower die's when you try and let the blade down....I could go on...it's almost easier to use a pair of scissors or my weed-eater.

Bought a Super Bronco Riding mower 2 years ago. It eats deck belts and breaks deck springs. Worked fine the first season but needs a new spring or belt every 2 to 3 times it is used.

Economic impact... $24 every 30 days for 12 of the last 24 months...same problems recurring!

i purchased my mower in 4/05 since I purchased it. the mower has been in for repair twice for the same problem the blade hits on the housing every time the mower goes over uneven terrain the mower cant finish my yard I put in the shop it takes two weeks to get it back then you only get to cut half your yard before you have to call for repair I took it out three days ago to cut my grass for the first time and it's back in the shop again for another two or three weeks since last time they forgot to send it out so now I have to cut a jungle my lawnmower is a LEMON and I'm not happy also troy bilt has remove it's contact number from it's website so how can you contact them with a problem.

MTD purchased Troy-Bilt a few years back and has decided they have no interest in supporting the dealer network or customers who bought PRE-MTD Troy-Bilt equipment. Specifically the Troy-Bilt 42012 Snow Thrower. They make no recommended engine replacement, offer no spec for the engine refuse to even attempt to work with Tecumseh on a recommended replacement. In short, all dealers are unsupported as are the customers. What they are interested in is taking the Troy-Bilt name and that is it.

A reputable company (the REAL Troy-Bilt) would have worked with the dealer (their dealer who originally sold the machine) to find a replacement then document it to their entire dealer network so it would become a non-issue. Troy-bilt chose not to do this. I would think twice if I am a consumer or dealer on how MTD, brands also Club Cadet, Yardman, Bolens, McColloch, and MTD treat their dealers and past customers. If you looking to purchase something the manufacture will stand behind, don’t purchase this. To MTD it is disposable and so are their customers. Hope this helps.

I purchased a brand new Troy-Bilt 4-Cycle gas trimmer model number TB475SS at a local retailer. After about 6 weeks of service the trimmer would no longer function with several of the attachments I also purchased with it. I consulted the Troy-Bilt website and found a local repair shop. I produced my sales receipt for warranty work and the shop accepted the trimmer and advised they would call when the work was done. After a month I called them, and was told that a replacement part was on backorder. Not wishing to be impatient I waited another 2 weeks and called again. I was told that the part had come in, but was the wrong part.

I waited another 2 weeks and now the shop tells me the wrong part came in again. I spoke with the owner, who showed me the orders placed with MTD, the parent company, and the problem was that the part number listed on the exploded drawing was wrong. I was informed that Troy-Bilt has been very dismissive of their repeated inquiries, and had no idea when the correct part would come in. I decided to get involved myself, and call Troy-Bilt on three separate occasions over a 6 week period, getting only a busy signal, and a pleasant computer voice to tell me to try later.

I called MTD and spoke with a rude customer service rep who refused any assistance to me at all telling me to take it up with my shop. The Troy-Bilt warranty clearly states that my unit will be repaired, or replaced, with a 30 day period. I am out over $600 on this unit and the attachments. I spent the extra money to get the extra quality, but that old adage does not hold true with Troy-Bilt. I am not asking for the moon, only my trimmer fixed.

I can not care for my lawn as I intended, I am stuck with attachment which are useless. I am out over $600

Purchased a Troy Bilt Pressure Washer from Lowes. After only 2 years, the product developed several leaks below the pump unit, resulting in no pressure for washing. Spent three weeks contacting Troy Bilt through 800 numbers and local service providers. Local service provider could not cross reference part numbers required with Troy Bilt. Troy Bilt finally informed me (after repeated calls) that the model I had purchased had been manufactured by GENERAC and provided a number to contact GENERAC.

GENERAC phone support did not provide live assistance only phone options, none of which related to replacement parts. Ordered replacement manifold through local service provider for GENERAC products (no online ordering from GENERAC). Received parts within a week, which turned out to be Briggs and Stratton parts. Learned Briggs and Stratton owns the GENERAC brand. Inspection of the orginal manifold showed several cracks in the casting. This has to be a flaw in the manufacturing of the castings for the manifold. The pressure washer had been prepared for storage per instructions provided. Cost of replacement parts was $75.

Difficulty in finding a service provider that could order replacement parts. Spent several weeks tracking down correct information to be able to order parts. After only two years, had to spend $75 in parts on top of initial purchase price of $299 to fix the pressure washer myself.

I was thinking of purchasing a Troy Built Tiller, so I rented one to try it. I rented the Troy Built Horse tiller. It was the most unpredictable, dangerous machines that I have ever used. It would take off on it's own. At the end of a pass, If you could make a pass without it taking off, you would try to put it in neutral and it would jump in high gear and take off. The only thing that would stop it was the house or the fence.

I had to put all children and pets in the house so it would not run over them. This machine needs a stop between high and low gear so you can only shift into high gear when you want to. I would consider this to be a safty feature. I will never own or operate one of these machines in the future. I will buy one of the old style front tine tillers.

For the 3rd time in 55 running hours, the spindles on the cutting deck of my new Troybilt GTX-2446 Garden tractor / mower have failed. The last time was June 29, 2004. I STILL haven't got my machine back. The company passes the buck about giving the repair shop (where I was told to take it for repair) a repair authorization code I enlisted the aid of Loews (where I bought it for a premiuim price) to resolve the issue, but they are ALSO stalled at the Troybilt level.

The TroyBilt Pony I purchased 4-3-2004 has been backfiring everytime I shut it down since I purchased it. It also is miserably tough to shift from forward to reverse and in less than three months it's has blown its belts.. Its factory blades leave uneven mowing marks. Lowes refuses to take it back

I bought a troy-bilt 2600 PSI pressure washer with 5.0 HP Honda engine from Lowes. Upon assembly, I found the oil filler cap/dipstick missing. It was not in the engine or anywhere in the box or hardware. Both the box and a bright green flyer inside indicate not to return the merchandise for problems - to call their number for help with setup, service, or general use. It states in LARGE letters to Let Us Help. I called twice (888-611-6708), speaking to different people who both refused to give their names and said they had no supervisor. They both told me I would have to call the Honda company because it was Honda's engine.

I reminded them that it said 'Troy-Bilt' on the box and that their people put an engine on the equipment that was missing a part. They didn't care, and said they could not help me. There is nothing more frustrating than buying something complete in a box, taking it home, and discovering that it cannot be used because parts are missing. I was aggravated even more by the written insistence that they help, but their refusal to help when I called. Also, there is no contact information for Honda anywhere in the container or owner's manuals for either the pressure washer or the engine. I am taking the item back to Lowes for a refund. Troy-Bilt will not have me as a customer, and I will tell everyone I know not to buy MTD, Troy-Bilt, Ryobi, or anything else related.

$200 for a day of work lost and tremendous mental stress and frustration with the terrible quality and service.

I purchased a Troybuilt cultivator 3 years ago. Since then the company was purchased by MTD, and the same model is still available. My unit has less than ten hours on it and now requires $130 in parts alone. MTD customer service has been arrogant, insulting and downright rude when I have corresponded with them in an unsuccessful attempt to determine if individual parts are available rather than assemblies (a $3.00 bushing only comes as part of a $30.00 assembly) and if any improvements have been made to the machine since they purchased the company and refuse to accept any responsibility for the former owner's products.

In response to my first query about the product was a line, "For a complete explanation you would likely need to enroll in a course on inventory management at a business college." These customer service reps are rude and demeaning and after several attempts ultimatley refused to answer questions as to changed manufacturing processes to improve (or degrade) their products.