Troy-Bilt

I hate this lawn mower, bought this at Lowe's; have gotten it fixed twice. Always, it goes back to the same problem. I should have gone with the Honda one.

It is hard not to be really upset with Troy-Bilt and the quality of the product. The weed eater is not cheap, it is not rocket science as far as design is concerned and by now, most of the kinks in the system (weed eaters) have been worked out. Right, but somehow, this company has been able to put some great kinks back into the system. The design of the cutting head, which holds the line, is just not up to the job. So after going through two of their top of the line toys in a matter of a week, at the end of last season, we made a change to what turned out to be the Troy-Bilt weed eaters in a yellow case.

These tools lasted only hours before becoming unusable. The flaws of the design are many, the price of the machine is too much and the quality is too little. Today, I got a brand new weed eater. Out of the box, it beat the pants off of the Troy-Bilt. It ran all day, cut like it should, line use was minor and refilled once. The Troy-Bilt was every 3 to 5 minutes. The price was good, the machine is a fine tool. It also has a red case like Troy-Bilt, but it only has 4 letters in its name. Troy-Bilt, get ready to get whacked. Weed whacked that is.

Troy-Bilt TB 57 Lithium battery trimmer - I purchased this expensive unit because I wanted a high quality product and didn't want to deal with gas or cords given that I have very little trimming to do. Troy-Bilt used to be known as a quality company. I used it 3 times the first year, 3 times the second year and started using it for the first time this year. I was still on the first spool of line that came with it from the factory. The spool, the spool cover and the part that spins at the end of the shaft that the spool and cover sit inside came spinning off, altogether. The plastic on the piece that spins is cheap and it just spun off the shaft, leaving a nut and the plastic shield at the bottom of the shaft, nothing else.

Well I've spent hours trying to get this repaired. Don't bother calling the Troy-Bilt helpline because no one will answer even if you sit on hold for 2 hours, which I did. I even took time off work to try to get through. I sent an email and received a generic response that did not address the issue, it says "you can order a new spool or a new spool cover". So I did what I should have done instead of buying this from a big chain, but didn't think to do. I went down to the local lawn and garden store where the landscapers get all their equipment serviced. The man at the parts counter said, "Wow, this is an expensive trimmer and we can't get any replacement parts. All they sell is the spool and the spool cover". Same story when I called half a dozen national companies that sell trimmers online.

So now I'm stuck with this very expensive trimmer that cannot be serviced. My life's lesson learned is that I'm going to go down to the local lawn and garden store, not a big faceless chain, which wouldn't help me either by the way, and I'm going to have the guys sell me a high quality trimmer that will last me a long time, that has parts that can be replaced and that they recommend for being bomb-proof. Save yourself money and time and do not buy anything made by Troy-Bilt.

I purchased a Troy Bilt Super Bronco (model # 13AT609G766---37747; serial # 1Do15H10509--000003) quite some years ago. Since purchase, I've had annual maintenance problem, most years with no service. This has been the most problematic lawnmower that I've ever purchased. I have not received quality service/performance, with having to hire someone to mow my lawn continuously. As of this moment, it is out or service. I have purchased numerous belts as well as spindles and other parts. I am highly dissatisfied.

I bought this 2-cycle gas trimmer TB20CS not even 18 months old and unfortunately it stopped working. I checked the receipt and the ink on the receipt was fading but you can still see the information and barely the date of purchase. It's funny because when I called the main number for Troy, a guy, with the name Shawn in this company, said there's nothing he can do and that's not his problem, so they are not going to do anything to pay anything under warranty to fix this item. Also, he said that I need to go to Lowe's to get another copy of the receipt. I did that, but they can't pull another copy. Shame on Troy because I have all the proof that they were asking for warranty and they still don't do anything to correct the problem. Thank you Troy-Bilt for the good customer service! Way to go! I'm never going to buy another Troy item.

I bought this 2-cycle gas trimmer TB20CS not even 18 months and unfortunately, the ink on the receipt was fading but you can still see the information and barely the date of purchase. It's funny because when I called the main number for Troy, a guy named Shawn in this company said there's nothing he can do and that this was not his problem. Also, he said that I need to go to Lowe's to get another copy of the receipt. I did that, but they can't pull another copy. Shame on Troy because I have all the proof that they were asking for warranty and they still don't want anything. Thank you Troy-Bilt for the good customer service! Way to go! I'm never going to buy another Troy Item.

I was using my Troy-Bilt grass trimmer (Model: TB495 / Serial Number: E248426) and the string got jammed. I checked the bottom part of the spool and found out that the cap cracked in half and the spool string was broken. I have been trying to find the replacement parts locally but every place I go don't carry it.

Troy-Bilt lawn mower - These mowers are put together very bad and Lowe's will not help. My mower is two seasons old; it is a zero turn. First, a front wheel came off. Then, the oil plug started to leak. I had to replace it with a solid plug. Now, I was mowing the yard and the motor came off. The bolts that hold the motor in place had broken off. I had to have the bolts removed and the bolt holes re-tapped, all this for a mower that cost $2800 and no one at Troy-Bilt can help.

We bought a Troy-Bilt self-propelled mower series 650 three years ago. I put no less than three drive belts on this stupid thing every year because of the way it's designed. I've basically paid for the mower twice. I would be embarrassed to be the engineer who designed this thing. It's no wonder China is kicking our ass. We don't take pride in anything American made anymore. I know this complaint is falling on deaf ears. That's why you can't contact vendors directly anymore because they just plain don't give a **. That is the beauty of free enterprise. Because of your ** poor designs and the failure to provide a more direct avenue for consumer complaints, I won't buy your product, period. I always thought Troy-Bilt was the epitome of American made! You're a ** joke!

I am extremely dissatisfied with the $600+ yard vac from Troy-Bilt. The bag on the unit looks like it was designed to be used to vacuum my living room not the yard. I used to have a Billy Goat that I loved but it was at the end of its useful life. It had a cotton bag plus a zipper opening with a screen backing for the grass and driveway and it would pick up everything.

Three years ago, I finally called to complain to Troy customer service (laugh). Today, April 16, I called again and the rep told me he talked to me three years ago and sent my complaint up the chain (I suggested they have a zipper slot installed in the bag with a screen backing that could be used when vacuuming grass, driveways, etc.). He also told me they still have no alternative bags so they continue to manufacture the same stupid design they did three or more years ago. I also asked about how to add a review on the Troy-Bilt website but he could not help with that either. Apparently, the company is the only one with access to write reviews on their products so the reviews are very slanted and of no value.

I tried to find the address for the CEO to send him my complaint and suggestion directly but that is impossible. Like most American manufacturers, they want us to buy their products and then go away. They do not want to hear from us and any suggestions or improvements to their products and not welcome.

When you make something for the first time, mistakes are expected. It is part of the learning curve. But when you make the same dumb mistake in mass production year after year, I lose all patience as I have with Troy-Bilt Corp.

So, the $600 Troy-Bilt vac continues to sit unused in my garage. My recommendation is to buy anything else but a Troy-Bilt and you will be further ahead.

Troy-Bilt TB90BC Weed Eater - I had an Echo Weed Eater for over 25 years and it never had any interruption in service, in fact it ran perfect and would start up every year. In 2007, I was in the process of moving and gave my old weed eater to my friend and neighbor who still has no trouble with it. When I moved to my new house in Western North Carolina, I purchased a new Troy-Bilt from Lowes. I had problems starting it after the second year. The spring assist cup came loose twice and melted the plastic all the way around and I had to get that replaced. Every year I have had more and more trouble getting it to start despite getting it serviced (out of my own pocket) many times. I called their customer service line and was told that there was nothing they could do for me because the warranty ran out. I do not recommend this brand to anyone! It is garbage!

We bought a new Bronco Troy-Bilt Tiller from Lowe's in 2008. From the very beginning, it would sometimes yank back forcefully when trying to start it. Since I am new to tillers and since it didn't do it every time, I just thought it was something they did or I was doing wrong. I bought it late in the season so I didn't use it much. When I pulled it out in 2009, it did the same thing. Sometimes easy start, sometimes yank back.

One day, my wife decided to learn how to use it and when she pulled the cord, it yanked back so hard it broke her wrist! I looked at it a couple days later to see if she could have done anything wrong but really, what kind of tiller yanks back like that. So I tried to start it and it felt like it was going to rip my fingers off. It yanked back so forcefully.

I took it into the shop Lowe's told me to take it to and they looked at it and said something was seriously wrong. After their repair guy having his hand almost yanked off, they were afraid to try it. They looked at everything they could and decided the whole engine needed to be replaced. Lowe's did give me my money back and I tried to contact MTD for over a year about the medical bills. Finally, I got someone and he hemmed and hawed. I guess I will just have to get a lawyer for this if it isn't too late.

Since then, I have heard of 2 other Broncos doing the same thing. These used to be great machines but they are now made in China. They didn't even have an engine in stock, in this country, to replace it with. They were going to get it shipped from China. Pretty much all the companies are just crap now since they have outsourced everything. First and last Troy-Bilt I will ever buy.

I bought a Troy Bilt Series 375 push mower in June of 2010. It has been nothing but an issue since day one. I've gotten maybe 11 cuts of a 1/2 acre done with the machine and I've finally called it quits trying to correct machine from non-starting issues. I was surprised to read that Troy Bilt was turned over in ownership. I wished I'd known prior to purchasing.

I'm voicing my opinion to Lowe's, surprised they are offering these machines with so many complaints. I'm seriously going to have to consider using Home Depot if they are peddling crap like these mowers.

This is a total piece of inferior junk. The mower deck has totally rusted through. It's a 2008 model. Your price for a new deck is $159.00. I never will purchase any more Troy-Bilt products. Even the drive system for the self propel is made of cheap plastic. It's a three-year old machine that's ready for the scrapyard! Lowe's should not sell this product to a good customer. Very bad product. No one should buy these mowers. It's so bad the engine is falling through the deck. It's unsafe to use!

I purchased a Troy-Bilt roto-tiller from Lowe's yesterday. I overlooked the owner's manual not being available and went online to get one myself. The model # is 21d-6m1011 with the serial number being 1j200k60501. I got the manual which did not tell me a great deal in English. Anyway, after spending over two hours trying to get it started without success, I called the Lowe's number for assistance. After going through multiple transfer calls taking at least 20 minutes, I finally got a person on the phone. I told him about my experience with a Troy-Bilt pressure washer in the spring when it had to be replaced, now, a roto-tiller that can't be started. Yes, I did say ** sorry Troy-Bilt stuff and he hung up. Now, I guess I'm stuck with two Troy-Bilt pieces of crap! Buyer beware of Troy-Bilt stuff!

My push mower is a lawn ornament because it won't work. I mowed 3 times, yes 3 times, and hit a tiny bump, which should not have done anything, but it bent the blade. Never in my 46 years have I had a bent blade. I fixed it, now it won't work. I will never buy another Troy-Bilt or MTD ever. I'm a widow and all I want to do is mow my yard like I have for the last 15 years here. I'm angry and dissatisfied, I will spread the word like wildfire.

Log splitter defect: I just got off the phone with Richard in your technical department about my cylinder that split. He said there was nothing you, guys, can do about it. I would think a seal or tube would blow out before the steel hydraulic cylinder.

I purchased the unit from Lowes in 2010, thinking like everyone else that TB had a good rep. I used the blower 1 time for maybe an hour (prob less) and started having a loss of power then it just quit all together. I was about finished with the job anyway, so I put the unit up till I had more time to deal with it. A week or so goes by and I pull it out and it cranks right up and runs. So, I put it away not sure what had happened. Got it out this fall, of course by now my warranty is out, (my fault) and cranked it and it ran fine for about 5 minutes then began the loss of power routine again. So I do some research and see that the ignition coil is a big problem with these, so I do some troubleshooting on the unit to find that is not my problem.

Finally, after tearing it all apart, I find that the problem is the intake valve is stuck open. I am able to free it and again it cranks and runs for 5 minutes or so, then I can actually hear the valve starting to seize again. After a few minutes of cool down, I can hear the valve actually pop and it reseat, allowing the unit to crank again for 2 min or so, it depends on how much throttle you give the thing, but seizes again. My guess is that the valve is bent slightly or that not enough oil is reaching the top of the motor. Since it only happens with the intake valve I am going with it is bent either from heat or just cheap parts. Moral of the story is I am like everyone else, throw it away and start again with a higher quality unit. Parts are available but by the time I buy the part, repair it and hope it runs better the second time, my ignition coil will probably die, which seems to be the most common problem with them.

I bought a leaf vacuum. It ran for 2 hours before the engine stopped. Troy Bilt said I didn't put oil in the engine. The vacuum now is in China as scrap to make some more great products.

I have thrown the unit in the junk pile and issued a company policy that all Troy Bilt Items are to be disposed off and no Troy Bilt items are to be bought or allowed on any of our job sites.

I bought a Troy Bilt 2 stage snow thrower in 2010. I used it one season and this year it would not run. Per Troy Bilt's request (item is still in factory warranty), I took it to the authorized center on 12 December 2011. The service center said the carburetor is defective. It has been almost a month and it is still there. I called Troy Bilt back and discussed a replacement. They said take it up with Lowe's. Lowe's says they only have a 30-day return policy, "Take it up with Troy Bilt because we won't replace it if it is repairable." (I'm still waiting.) The manager of Lowe's basically told me, "Too bad, so sad. Have a nice day!"

I bought a used 2005 Pony 17.5 horse motor. I have had nothing but bad luck! Paid $175.00 to rebuild carb, gas lines, all at tune-up. Within one month it started to get a little oil in gas, so I was taking it in. Glad I did because upon unloading it, it started pouring gas out of the side of motor. Lucky I wasn't cutting; probably wouldn't have noticed and caught on fire. Bottom line Troy-Bilt is junk! Please if you are thinking of buying Troy-Bilt, just save yourself the head ache and run away!

Bought a Troy Bilt 21" with a 7.75 briggs and stratton engine from lowes 2 years ago. This lawn mower is the worst piece of power equipment I have ever owned. I have used it approximately 7 times and the motor quit. Brought it to powers in Stormville, NY. under warranty and it still cost me $100. It ran once and I brought it back and they put a fuel shut off valve on it. It ran for approximately 30 minutes. And now the engine only runs at half speed.

Never ever will buy anything with a Troy-Bilt label on it.

I bought this pressure washer model 020344 from Lowe's about 1 year ago. The first time I used it, the water pressure would stop and the machine died. It would do that off and on for ten minutes.The second time I used it about 1 month later, the engine would not start. I took it in for repair, $50.00 later its okay. Then the third time which was yesterday, the pump froze up and would not push water at all.

I am fed up with this piece if junk I bought from Lowe's and they still are selling this **. Never again. I am now stuck with a $300.00 pressure washer which doesn't work. Do I spend another $125.00 for a new pump? It got me.

I purchased a Troy-Bilt lawn mower from Lowe's and used it several months. It did well up until 7 months later when I went to start it, and it wouldn't start. I took it to Lowe's and almost two months later, they called to say it needed a new engine for $235. They indicated that it wasn't covered by warranty since I never put oil in it! I told them that is not true, and the technician then said, "You put oil in it after it quit running." So, is this how they treat customers? That is quite an allegation to make, especially when it isn't true. Goodbye Troy-Bilt, hello somebody else.

About a year and a half ago, I purchased a Troy-Bilt Pressure Washer model# 020344, 2600 PSI. After about two months, I had to have it in for service because it stopped running. They told me it was a carburetor problem. They fixed the problem at no cost. A little over a year after the purchase, it again stopped running, a new carburetor for $125.00. Two months later, it again stopped running. Now the water pump is no good. This thing is a piece of junk and I will never again buy any Troy-Bilt products and will tell everyone I know not to buy anything from them.

My new Troy Bilt Pony caught fire today. It's only the fourth time I have used it. Luckily, I was able to put it out. But what if I was not able to put the fire out and it was in my garage? My whole house could have burnt down.

Last mow of the year and mower caught fire with me on it. I was lucky. Mower was made February 2010. I bought it June 2010. Fire is not covered under warranty. No surprise from all the others I've read. No customer service at all. Was told they don't know what caused fire; therefore they will do nothing about it. So I'm stuck with a piece of melted junk $1100.00 of junk. I don't have the money to buy a new one. I have to mow an acre somehow next spring. I'm too old to push mow that much. . I've seen the complaints. How can they get away with it? They said they never heard of any fires. From what I've read here, they are lying. I and others could have been killed! Some customer support. They don't care.

I went to Lowe's and bought a Troy-Built Bronco Riding mower. Thinking that Troy-Built was a reputable company with good products. Boy, did I get fooled. The first day, I checked the oil and that's the only time I have ever seen it full. It'll use a pint every time you mow. From day one, it has been hard to start (you have to remove the air cleaner and spray fuel or starting fluid in it to get it started). The first time I mowed with it, I ran over a small ant hill and completely destroyed one new blade. Within a month, I noticed the front wheels where starting to wobble. After removing them from the mower, it wasn't hard to see why. It had been put together without the inner bushings. Within three months, I was buying my first of many drive belts, at least 1 a year, sometimes two. Now, the transmission won't come out of gear and you have to shut it off to stop. Not a real big problem because it slings the drive belt long before you finish mowing.

I got a 6.75 self-propelled lawn mower about 5 years ago. Since the day I got the thing, it has been nothing but trouble. In less than a year, I had to get the carburetor fixed. The thing has not run right since then. The drive belt flew-apart, and now, the carburetor has gone again. I paid over $300.00 for the biggest piece of ** in the world. I will never buy another Troy-Bilt anything again, and I will make sure that I tell everyone I know not to buy one.