Sears Ovens and Ranges

My elderly father's 3-year-old Kenmore oven (serial # NF82112705) turned itself on, generating escalating, prolonged heat which set off smoke detectors throughout the house. The oven would not turn off; it had to be unplugged. The Sears technician who came to the house told dad it was an electrical short and the oven was "shot". I called Sears and - one hour later - had negotiated all of a $50 gift card and that was it because, as they were very happy to tell me over and over and over, he'd had an opportunity to buy an extended warranty at time of purchase and didn't. I said, "If he knew your oven would almost burn the house down, he wouldn't have bought it at all!" That was 3 weeks ago. Dad opted for a repair and gift card.

I called Sears this morning and was told there was no record of their offering a $50 gift card and they would not honor the offer. I persisted and the rep said, "It took you three weeks to decide to fix the oven? How did that take three weeks?" Well, I blew up - not yelling, not obscene, but very direct - and she hung up on me.

I called back and spoke to another rep who waived the trip fee and applied a $75 discount to the repair. She apologized for the hang up. Frankly, though, if I had seen these postings prior to my phone call, I would have bought my father an oven from anywhere but Sears and never authorized the repairs. I will never buy another Sears appliance. It's very sad that this 150-year-old company has deteriorated to the point that lifetime consumers will have nothing to do with them.

Firstly, I had Sears deliver and install a new oven. They installed incorrectly and caused a gas leak within my house that they said was normal. Prior to leaving, they did not even check the gas levels to make sure if they did cause a gas leak. 3 days later, I had to have them return, uninstall the oven and have them inform me I was not due a refund for the installation even though they were at fault. My town's gas department told me that I was lucky my family was still alive. Secondly, after talking to customer service several times, they first denied my request to a refund only then to change their mind. Now it has been over 5 weeks of customer service saying that the request and check have been processed and the next day saying that the check has not been processed. The customer service rep will answer my phone call and re-walk through all of the information I've supplied several times only to tell me that they will call me back directly.

At the end of the day, with no return phone call, I called back to receive a very rude attitude from the new customer service rep telling me the prior rep I talked to left for the day and their managers can not receive emails or talk to me. I do not appreciate being lied to several times and given the runaround. It is not a large refund, but it is frustrating that their customer service department has a very poor customer service attitude. It would be slightly better only if they'd follow through on their word and not deceive their customer.

I owned the Kenmore ceramic top slide-in range for just over one year with very limited number of uses. After a short time, the oven door locked shut. No matter what I did, I could not get it open again (even following initial directions that came with oven). I had some occasions when stove top would lock down and not work. Finally, after 4 years, I was able to open the oven door to obtain the model number. I called Sears who will do nothing unless a representative comes and charges money for diagnosis.

I am so disgusted with Sears that I do not even want to pay them a service charge. Why? Because I think it is throwing good money after a trashy item (based on experience with this horrible product). I used to only buy Sears appliances, tools, etc. Now, I will not step into a Sears store. Sears: go out of business and make satisfied customers! I am so done with you and the trash you now sell. You do not stand behind your product! I cannot believe that for once in my life I decided to splurge to buy a higher dollar item, only to find it the worst purchase ever made in my life! Your business demise cannot come quick enough.

Kenmore range model #nfo3736389 - I heard a noise in my kitchen. I walked out and the whole glass front had exploded in to a million pieces. This stove is 1 year 5 months old and was not being used at the time this happened. I see many people having the same problem listed on the net. It seems like the maker, Frigidaire or Sears or Kenmore would stand behind this problem. So far, all I've got is your warranty that was up at 1 year. OK, thanks!

Kenmore Electric Range model 94369 - I have been a faithful customer of Sears since I was first married in 1957. I am now 73 I have bought every appliance I have ever had in my home from Sears. My last purchase was the Kenmore range (Model 94369). I had to have the dual right front burner replaced. Yes, I have had it for 4 years, but it has hardly been used as being retired my husband and I go out at least 4 nights a week to dinner, the range has not been used liked a normal family, if it had been, it would have only lasted 6 months. I called a repairman and it cost me $182.00 to have it repaired. I feel you should know about this as the quality of this appliance is very disappointing. Also, when I first got the range it had to have the bottom of the oven replaced because of a large bulge. I am looking around my home and everything as far as appliances has been purchased there for 50 some years.

Glass stovetop was set on low and went on high overheated and cracked the glass. I called Sears recall department 1 800 473 7247. They transferred me and they told me mine is not on the recall list. It is a lower model number than the ones on the recall list. Model #790.46379400 S3 NF42421826. The guy John told me it will be a charge for them to come look at it. With all the complaints I have read about this model stove, I will certainly go out and buy a new one before they charge me $500.00 or more to fix a stove that can potentially burn my house down.

It started with just one burner that stayed on after being shut off. I could jiggle the switch and it would cool down. Now, three of the four burners are staying on high after being shut off or staying on high after turning to low. The only way to shut them off is to hit the breaker switch. When we called Sears, they said this was not the model that had been recalled, so they just offered to send out a repairman at our expense.

How many problems have to be reported about each model before Kenmore will admit that all their ceramic/glass cook tops are defective? This is very dangerous. We are flipping the breaker on the stove before bed every night so it can't come on while we are sleeping and burn the house down, but we still have to use it to cook with.

Numerous times, the oven rack has fallen while baking. We went to Sears and explained the problem and were told they were unfamiliar with this issue. Sears exchanged a rack but the problem is obviously not with the racks. The oven interior side walls have apparently bowed in a concave manner causing the distance between the side walls to increase enough that the racks no longer fit. What can we do since Sears won't acknowledge that there is a problem?

Cooking fish sticks with my daughter, I opened the oven to put the sticks in and the oven glass shattered into a million pieces.The oven is only 2 years and 2 months old two months past warranty. It cost me over 900 dollars ovens that cost this much should last a lot longer than two years. I'm ashamed of Sears at this point and will no longer purchase another product from them. Thank god none of us were hurt. I am so disgusted I don't know what else to do. It's not easy to cook for a family of 6 with no oven. Thanks. I don't know that this will help. I went online tonight and found hundreds of other people who have had the same problem with Sears and their products, but no one cares. Thank you.

Sears has decided not to repair my stove even though it is still under their warranty. They decided to refund the last premium since the "sticker had been removed". Apparently, they have no way of identifying the model if the external sticker has one digit wiped off. After several lengthy phone conversations, all I accomplished was filing a complaint about the use of plaques or engravings in favor of an adhesive. I am thoroughly disappointed and won't ever buy another Sears brand appliance again. They actually admit to using many different parts in the same model appliance. So chances are what you see on display is not what you get.

They cite this as the reason why it is impossible to repair it without going to take the part out and going to a warehouse and opening boxes until they find the correct part. I believe this to be untrue and that I have been mislead by their customer service. Even cheap electronics don't rely on the sticker to identify a model. Also, they have recently realized that the product they sold me had been serviced previously in the past seven years and had been input into the system incorrectly. They should repair it and if need be not allow me to extend my warranty at the end of the current term.

I have had several problems with Kenmore Electric Range (model #790.94223407 serial number VP52622466). The most recent incidents are the most disturbing. On Thanksgiving 2011, I put my turkey in the oven at 350 degrees. About 45 minutes later, there were a series of beeps, and when I got to the kitchen it was filled with smoke, and my turkey was on fire! The oven was flashing the f10 code, which I know to be 'runaway temperature', as this has happened on several occasions. This is, however, the first time I have had food in the oven when the temperature has 'runaway'.

Immediately I turned the oven off, however, it would not go off! My husband had to turn it off at the breaker, to get it to go off. Thank goodness we were home at the time, or this oven would have burned our home down. Of course, our dinner was ruined as a result, and I will not use the oven again, after this incident. A few days later, I was using the stove top to make a marinara sauce. I turned the marinara down to simmer, and pushed the simmer select button. As soon as I pushed the simmer select button, there was a loud pop and flash! Sauce shot through the air and was all over everything, including the ceiling and me, which caused burns on my arms!

I am thankful I was not touching the pot at the time, as it was an electrical shock that caused the sauce to explode out of the pot, and all over the kitchen. If someone were touching the pot they would have been electrocuted. On several occasions, I have been burned by this range, as the entire oven gets blistering hot, when I'm using it. Additionally, the handle to the door is poorly designed, and it has fallen off on several occasions. This is a safety hazard as well, especially when one is trying to open the door at the time the handle fails. Prior to purchasing this oven, we had owned a Kenmore for more than 20 years, and were very happy with it. I am familiar with how a Kenmore oven should behave. This appliance is a danger to everyone, and should not be on the market.

Told appliance people at Sears of problems with the knobs being able to turn on and leak gas just by leaning into them while you are cooking or cleaning your stove. You don't realize this has happened until you either get sick or start smelling gas.

The repairs have totaled more than the stove cost originally. I submitted a complaint to Sears, but never heard from them. Sears would have to give me anything else, as I would never buy from them again, nor recommend them to anyone.

I called Sears to have my oven repaired. The technician took away the electronic board to repair, 7 weeks ago but I never got it back, and they keep on scheduling the technician to come for the repair, without having the part. I spend hours on the phone with customer service, to try to locate the part, but no one knows what the other is doing. They are wasting my time, and their time as well. I am already 8 weeks without an oven, and Sears has no clue where the part is.

I have a Kenmore oven with five burners (long burner in the middle for a griddle type pan). The unit is 20 months old. On Thanksgiving day, we were using the oven and the clock/oven control panel broke away from its mountings and fell partially inside the back of the oven. Luckily, most of the food was already cooked, and our guests understood. Not to mention that we were finally able to shut the oven off.

I bought the Kenmore Elite range in September 2009 with the 3-year service agreement. I have had numerous repairs and was even given a new oven that has also had the same numerous repairs. They don't care about customers and they make a horrible oven. I will never use Sears products or recommend them to anyone.

I waited for two weeks to have a part replaced in oven. I was told that a Sears tech would come on Monday between 8-12 in the morning. At noon, I called to see what happened to the tech repairperson. I was told by the first customer service rep that he was behind in repairs and that she will have him call me. At 4 pm, no Sears tech repairperson came. I talked to a second customer service rep. I was told that their routing system was down all day. Which one should I believe, the first CSR or the second? I waited two weeks for this repair after receiving the part and was guaranteed of the repair date. Now I have to wait till Wednesday for a tech to repair my stove. Someone should have provided a courtesy call to inform me of the no show. I wonder if Sears corporate headquarters know what a cut-rate customer service they provide to consumers.

I bought a Sears Kenmore stove C970 555121 7 years ago, and the burners work but stove and panel stopped working. After trying to talk to someone about this for 2 weeks, finally, someone from service told me that it is my timer. It has blown. OMG - on a 7 year old stove. It is going to cost me over $500 to fix it.

Six days until thanksgiving and I have no stove, and I can't afford $500 to fix it. I will never buy Kenmore again. I bought the stove, fridge, and a washer and dryer all together, and I would have never bought it if I knew it would not work in 7 years.

This is a follow-up to my post on 8/3/11. I emailed Sears Cares and was assigned a case manager Robert ** and a case number **. I contacted the number three different times and never got a call back. So finally today 9/1, we called an appliance repair to come look at it. The clock assembly and wiring was fried. To replace it, $200. The range is only 2 years old. These ranges need to be recalled. Model 790.97453801.

I bought a range from Sears with serial # vf73344770 and model # 79094333700. The range terminal block in the back of the range burned. I have never found the right part through Sears. But after 3 calls maybe, after being out of a way to cook anything for a week, the part will be here on the 12th from the factory. They bought a smaller sized nut on one of the wires on the terminal and it wasn't tightened down. This is why it burned, which could have killed me or burned my house down. But even after this, I still had to pay for the part. As for me, I will never buy another appliance from Sears. If you own one, you should turn your breaker off and check your connections from your range before your house burns down, or you get killed. Thanks. I would accept an attorney.

I purchased a stove for $628.99 and they were offering free delivery. They said if I wanted to pay $10, I could get it the next day, which was a Saturday. I said, "Sure, why not?" And went with that option. So the stove came the next day. The second day after purchase, the stove went on sale for $517.99. According to their price protection policy, I had to go to the store with my receipt and I would be refunded the difference in prices. So I showed up to talk to rude Bill, then dealt with Brock and both insist I could get the $111 difference but then they would deduct at $70 delivery charge on a stove I've already had delivered. I told them their policy does not say that anywhere in it and they insist all I can get back is $41 of the $111 owed to me.

The store manager was not in so I took that and went home. I have called today to talk to the manager and he holds firm that they must deduct delivery from the two prices of the stove. I told him had I come in and saw it for the lower price. I would not have opted for delivery if I had to pay $70 that I would have put it in my truck and I would have got it for the $517.99. He stands firm that I can not get the full difference.

I purchased a new cook top from Sears and paid Sears to send someone to measure our existing cut out to make sure it fit in the space we had. The Sears' sub-contractor came back a second time on his own to double check without me asking and I found out now that they charged me for that visit. They came to install the cook top and new electric line because we needed 50 amp. When they placed the new cook top on the counter, it did not fit the cut out. The installer stated he would need to charge an additional $195.00 to cut an inch off each end of the counter; I agreed because they already had everything apart and the new electric line was already installed even though I thought I should not pay anything since I paid for measurements.

To make a long story shorter, I found out they charged my credit card $585.00. I called the installer and he said he told me it was $195.00 times three because he had to also notch out 3 drawers. So I paid $1800.00 for the range, $585.00 for cutting the counter, $550.00 for the new electric line and about $120.00 for measurements. Almost $3,000.00 bucks for a Kenmore cook top. I called Sears and they said the supervisors determined that I signed the papers and they cannot do anything about the charges.

We purchased a high-end (Kenmore Elite) kitchen gas range three or four years ago from Sears and until yesterday didn't know we had a potential time bomb waiting to happen. We somehow bumped the center (front mounted! ) burner control before we retired for the evening. Fortunately, I walked out into the living area at 3AM (7 hours after we went to bed) and smelled gas. From my research, I have learned that most ranges do not have any safety device to turn off the gas if the burner fails to ignite, however, from my previous experience with gas ranges, turning on the burner required a push and turn operation (i.e. positive locked off position). Even my 30-year old outdoor grill requires a push/turn to operate the control valves.

Our Sears Kenmore Elite has the burner controls mounted on the front of the range and does not require a push to operate the gas controls. In fact, the burner controls do not have any resistance to keep them from being inadvertently bumped into the on position. Now comes the scary part, the gas flows before the pizio electric engages to light the burner.

Fortunately, the burner was not leaking the entire time we were on a resent ten days vacation. If it had been, we might not have a home or worst yet be around to write about this very serious safety concern. Bottom line, I can't believe something this potentially unsafe can be sold to consumers (especially from a company called Sears!). I want other consumers to know about this issue because, sooner or later, someone's property or well being will suffer the consequences.

Sears delivered a second range because the first one had a burner that stopped working after two weeks. The second range glass exploded the first time using it just four hours after being delivered. Sears stated they could not credit my credit card for 7 to 10 days. No stove to cook for my family, asked if they could come and get it and they stated that it may take a few days. They will call me back in 24 hours.

The damage is the small scratches to my legs when it exploded and the floor being scratched. Also once they take this stove, I still don't have a stove to cook. Are they going to pay for my family to get hot food delivered until they remedy this or do we have to have microwave cooking? Already talked with Sedgwick and they stated a adjuster will contact us is 2-3 days. I guess I should have gone to the emergency room for the scratches. Maybe they would have done something.

Also, checked out the web, there are pages and pages or the same thing happening to other customers. Sears is treating this situation as a disposable customer. I have emailed 20/20 in New York already and the Local 7 on your side. I'm sure this is going to just sit on the back burner. Maybe if I would have been looking in the glass door at that time and it exploded in my face, we could get something done.

Sears Elite Range quit working after being cleaned. I reported the problem on October 11. Repair was scheduled for October 22, but they canceled. Rescheduled repair was for November 1 (repairman didn't have parts). Customer service promised they would emergency ship the part overnight; they didn't. It finally came today (November 8) and they can't come out to fix it until November 15. I have not had use of my oven for over 5 weeks now. It'll be 6 weeks if they do repair it when scheduled. I have had to cancel entertainment plans and have had to alter meals to accommodate the absence of this major appliance.

I was using the self-cleaning oven on (as I have done numerous times before) on my Kenmore Range Model # 79078654602, Serial# VF72132222 and when the cycle had ended, I noticed a lot of spots on the front panel of the stove. When the door was opened, I noticed the top part of the door had melted and on further investigation, some of the burner knobs had melted as well.

We purchased a Kenmore range from Sears Canada model c970-535241 SR. nf54310742. Oct 29/05. We experienced erratic top coil heating after about two years of use. This spring we had an infinite control switch that did not turn off. Now we have two on the same side of the stove that do not turn off so we put a pan of water on the element to see which one is still on. We expressed to sears that we were concerned about the safety of this stove as we have burned our counter top when removing a hot pan and had nowhere to set it down. Our case number with sears is 1749315. The switches we have are 318220083 and 318220084. We have noticed that the switch part numbers have been changed many times since this stove was built. Note, we have not replaced the switches as we feel strongly that sears are shirking their responsibility by leaving an unsafe product on the market

I purchased a gas range from Sears on September 5, 2010. I was told that the stove would be delivered on September 27th. On September 26th, I received a call that the stove would be coming. On September 27, my mother also received a call that the stove would be there. Then at 10 am, my husband received a call that the stove would not be there until September 30, 2010. The reason being there were no stoves in the warehouse. I called the Service Department to complain on September 30. I received a call that the stove would not be coming until October 3 since there was no inventory. I still cannot get a proper address for Sears Corporate office to file a complaint. This service at Sears has gotten terrible.

I had 3 appliances with an extended repair agreement on them, in my house that was out of state (Oregon). The Electric. range malfunctioned and I called the 800 number for repairs. I was told that my service agreement had expired and I was no longer covered. I tried to argue with the rep., but I didn't have my paperwork with me. I made arrangements for an appliance repair company to fix the range. The bill came to $311. This occurred in May '09. Upon returning home, I found my paper work stating that I was covered until Dec. '09. Through out last year, I've been trying to get reimbursed for the repair. The normal procedure is to be transferred and then disconnected after holding 15 min.

No one can find that I called, and there is no information about my repeated attempts every few months. Deciding that this has gone on for over a year, I've become very stubborn about this. On 9-22-10, I made my way through the various departments, 3rd party department. I was told that I would get a call back within 48 hours. On 9-24-10 upon returning Sear's call, case # **, my first call back had me on hold for 15 min. Then I spoke with a rep (who as it turned out did not enter any info into the computer) and his alias is unknown to the manager. He told me I would not get a refund because Sears did not schedule the work, then he hung up on me. I called back another Sears number and began the process of being transferred from one department to the next. The last call's duration was 1 hr.24 min. I was offered a new policy but no return for money spent.

I asked why I should accept a new policy because the old one was worthless and the new one would have the same value. The higher up (manager ? )said someone would contact me in the near future.(?)

We bought a Sears appliance package ( 5 units) 4 years ago which included a Kenmore Range. The oven never worked properly and burned a number of items over the past 4 years. We had a service rep out and he said my wife just needed to learn how to cook (quite an insult since she taught cooking schools). We just abandoned any help from Sears but my wife has hated that stove over the parts 4 years. Now a burner turns red hot in a medium low setting and represents a hazard. I swore we would never buy a Sears appliance again and I will stick with that if Sears cannot service even a new range successfully.

I fell in my kitchen against my oven door. It took me two hours to get up by myself. I am 84 years old and have knee replacement surgery. When the oven door fell open some broken pieces of hard black plastic fell on the floor. I called the number in the phone book, I could not get a local number for my problem. I did however reach a Hispanic I could not understand. He transferred my call to Alabama. I finally learned that there is no repair person in Mankato which serves southern Minnesota.

I went to the local Sears store. I talked with a very nice young man. I told him I had been on line and showed him what your blue print indicated were where the parts fell from. He thought that they were spring covers. I also learned that to get service I would need to call a man living in Burnsville which is at least two hours a day and I knew the cost of that trip would be too much. I still need the two spring covers for my oven door but I cannot afford a service call. You are running a nasty service. I promise you that I will never buy anything from Sears again. You promote poor service. Incidentally, you could have shot a cannon in that store and never hit a customer. They simply were not there.

Around 4 years ago we bought a Spectra large oven stove. It was still on the warranty two of the burners would not work. A guy said he fixed it but only one was fixed and is still broken today. Last night I was sleeping and my husband woke me. The broiler turned on by itself and would not shut off! The dial was in the off position. We were so panicked, half asleep. The wires were red and it started to smoke! We scrambled and pulled the plug and turned off the gas! If we were not home the house would have been gone. I had nightmares about it and decided someone should know so no one else gets hurt!

This concerns the service that I received for a Kenmore Elite 30 inch gas range (8/31/2010). My complaint was that the grate on the left hand side of the range would wobble (lower right to top left). The right grate has a little wobble but not nearly as much. Swapping the grates produces similar results, though one grate does wobble more than the other. Either grate on the counter top does not wobble at all. The service tech called to say he was on his way, asking what the problem was. I related to him the problem and was told that he could probably not do anything about it.

He arrived on time, came in, asked that the lights be turned on so he could see better. Before I made it to the light switch, he was saying that the grates were not covered if the unit was more than three years old. He had not even looked at them, just started saying they are not covered. I explained that they were replaced about a year ago and did not wobble when they were installed (prior service call they were ordered July of 2009 by the tech). The range was purchased in 2003. You do the math.

He started looking at the grates and said he saw nothing wrong and there was no wobble. I showed him the grate that rocks. He still was not able to see anything wrong. I suggested that if the grate was good then maybe the top of the range was warped. He placed a call to his support person saying he was not getting involved in this. I heard him ask for verification of the three year policy (never did hear what the reply was), then went on to say I wanted the top replaced. I started to get angry at this point, told him in a voice loud enough for the other person to hear that I did not say that. I said I wanted the rocking fixed and maybe the top was warped. Still talking, he went out to the truck.

The service tech came back in with a small level. Placed it on the top of the stove in various positions, said there was nothing wrong. Keep in mind that this person stood around 6'6" tall and was not at eye level with top of the range. It would not have been possible for him to tell if there was a gap or not. He took his level off. I picked up my level (doing construction on the dining room), put it on the stove top and got a piece of paper. Showed him where the paper would slide under the level in certain places, would not slide under it in others (meaning the top was not flat). The tech said "Sir I am not putting paper under the level. There is nothing wrong." I must admit that I was not the most polite at that point, saying any machinist knows to check a flat surface you use paper (feeler gauge actually) to see run out. He asked the person if he heard what I said.

Still talking on the phone, he picked up his computer, went out the door. I figured he was wanting to talk in private as they usually do. Went in and did some paperwork. After 15 minutes, I looked outside and the truck was gone. The service tech did not say a word to me, left no paperwork stating what the decision was, nothing. Just left!

I have since contacted Sears elevated complaint department or what ever they call it, another tech is being sent out this Thursday. Personally I do not hold much hope of them finding a resolution. I did get the mailing address of corporate. The lady said this really does help writing a letter to them. The address is Sears Corporation Offices, 3333 Beverly Road, Hoffman Estates, Illinois 60179.

I would write a polite letter giving all the details. Will let you know how this turns out. If you are in the Houston area you do not want tech # xxxx to come out to you house. At least, I do not want him to be at my place ever again. More of an annoyance than anything else, however I can see where this would be a safety issue. The grates are also poorly made and small pots or pans will fall off and larger ones will rock on top of the grates.

We purchased a Kenmore Elite (Electric Range), Models 790.9912, the surface glass top would not turn-off. My wife was cooking and the big burner would not shut-off. She could not make the element turn-off and I was call to turn-off the breaker. We called the service, the technician arrived. He said needs a new boards, costs us $148.42 parts+ labor $139.00+ Insurance $136.99, a total of $424.41. We authorized the Technician to order a new boards per his recommendation. We received the "boards" few weeks later but state "Factory Reconditioned." This oven/ranges was purchased brand new and we find out from the service department was 10-years old and discontinued...otherwise it's already obsolete that you cannot get a new parts. Nobody can give where I can bring up my problem. This incident is very dangerous that cause a fire in my home. It's look like nobody from Sears or Kenmore trying to resolve the problems.

Ordered a new Kemore range. It was delivered today without a cord. They told me $26.00 more for cord. I told them I ordered and paid already. The stove has damage to glass top, handle and not level on the bracket areas. The delivery men were helpful but Sears care center were not helpful. They told me cord was ordered and then I called today and was told $26.00. Part of the $69.00 delivery fee is to make sure stove works, so how can it be tested if no cord? We bought a washer and dryer from Sears in April. The repairman is here so often, he may as well move in.

The range is almost $900.00 and who knows if it actually will work, has damage, looks used and I will have to send it back and get a credit. The first time I ordered range online last week, the order was wrong range, and now today, it's damaged and has no cord.

Time lost, stressed, I am disabled and cannot handle anymore stress like this. Yuu should be able to order a product and feel good about it. With this economy, you would think Sears would try a lot harder to make sure their customers get what they pay for, instead of problems, wrong orders, damaged goods, constant repair problems and really bad customer service at the care center.

I ordered a Cook Top appliance to replace my existing one for my island kitchen. I gave my credit card number and the deal was sealed. Later that day I had a call/message from Heidi of Sears. When I called her back, it went to a message machine, during regular business hours.

I left a message, then a second and a third over a few day's period. Heidi never called me back. I finally called her manager explained the story and she called me. There was nothing of any importance so that was it. When the original order was placed it was on 6-22-10. I was quoted a date of 7-17-10 for install, almost a month of wait. On July 19th, I called the Sears store and asked what the status was of my pending order. I was told to call their installation company and they would schedule me.

The installation company quoted 07-21-10 between 10:00am and 12:00noon. At approximately 10:30am on the 21st, I received a call from the installer who was at the parts warehouse to pick up my appliance and it was then I was informed the order had been canceled. I then called and spoke to Heather at Sears, explained everything and she said she would look into the matter and call me.

Heather did call back about 30 minutes later and told me that somehow the manufacturer of that brand had discontinued that model and the next available date was 10-30-10. Sears never did their followup to check the status on my order. What they did was take my order, take my money and off to the next customer.

In the year of our Lord, 2000, I purchased a new house and new appliances from Sears Canada. I have always used Sears and until I purchased a Maytag Jenn-Air stove, I was happy with Sears. So you might say, your stove is ten years old! This is what customer service at Sears in Ontario said. This stove has never worked properly. It cost over two thousand dollars and I would not give five cents for it. The only reason that I was able to tolerate it is because we basically live and work in another town, a two-hour drive away. This house is a second house, one purchased in the city for our one day retirement. I have used the oven on this piece of garbage less than a dozen times. When in the city, I used the fry pan or dined out.

When I started to use the oven, it was the scariest experience. Clangs! Bangs! Numbers would come up on the panel, meaning, what? I had to race to the electrical panel and shut the thing off. Three years ago, I found time to get Sears to look at it. The repair guy ordered about $400 worth of computerized panels and said it was fine. I used the thing about three times and now, it's clanging a different tune. It goes into a strange mode about fifteen minutes into cooking time at 350F. Again I raced to the panel and broke the connection. I shall get this ** Maytag fixed. It should be renamed "maybe", maybe it will work and maybe it won't. Last Monday, I phoned Sears and was connected with their Ontario telephone answering ladies. I explained my situation. I was given an appointment for today, one week later, for a service guy to have a look.

Mid-morning, I called Sears again. "You know", I said. "I have a feeling that no one is going to show" that guy did that to me the last time he came. From my understanding, past behavior is a good predictor of future behavior. The lady said she would email him. At 4PM, no-show. I again called Sears (each time, you get a different person) and she said he would not be coming today. This was after I waited a whole week to be given the royal runaround? I spoke to customer service. I said that I wanted a new stove! She said in a huffy tone, "your stove is ten years old!". I said, "Madame, this stove is a big lemon. It has never worked properly. Who is your manager? I want to speak to him". I was not given a name. "Give me the corporate office", I said. "This is the corporate office", she said. I told her that I would go on YouTube and hung up. Never, never, never buy Jenn-Air stove. The only thing that works is the gas top. The oven is a disaster and I told her that I was afraid of fire. I now have to hire a truck to take it to the city dump.

We purchased a glass top Frigidaire stove from this store. After the stove was delivered and we were using the stove, a pot boiled over. My wife instantly cleaned up the spill, but there was a stain under the glass. There was no seepage around the top of the stove. The glass wipes smooth, but the stain still remains. When I called the service/warranty department at Sears, I was informed that this would not be covered under the warranty, as it was not considered a defect! We now have a permanent stain under the top of the stove. This means that anytime a pot boils over we are going to have a stain? Needless to say, I am very disappointed with the stove!

I purchased a gas range 7746 from the Sear's Outlet near my house. We had it installed by the Sear's techs. They messed up our floorboard and cabinet, left the stove not level and didn't install the safety bracket, but I looked around that because I was so pleased to have a 5 burner range! I started the oven for its 30 minute cycle to burn off the sealants and such. The smell was overwhelming, far beyond what I thought it would be.

I called my father-in-law, a Sear's tech and he said,"It's no biggie, sometimes they really stink." I figured this was a good excuse to get out of cooking dinner so we went to Fridays! The next day, I used the stove again. As I opened the oven door to put a pan in I was knocked back by the fumes. My eyes burnt and I was gagging.

Again, never having a brand new appliance in my life I figured, well, okay. A few days later I used the oven again, careful to shield my eyes and hold my breath. This time the carbon monoxide detector started going off in our hallway. I called Sear's and they told me, "no biggie, sometimes it takes a few days to get the smell out." The next day I turned on the oven and the force that it ignited w/ was so strong it sent my salt and pepper shakers flying from atop the range. That was it. I was done,

I called Sears Customer Solutions and was advised not to use the stove, to go to the outlet and pick another. I was skeptical so I asked about a tech appointment before just replacing the whole stove. I even called and spoke to another rep. Both said, "just go pick out a new one." I went to the outlet that night. They confirmed my suspicions, of course you can't just pick out a new stove. Not to mention the stoves they had were too basic or too expensive to be considered a "comparable replacement". The asst. manager was very nice and called Customer Solutions (from here on called CS) to set up an appointment. The tech came out the next a.m. which was great turn around time. He checked out our unit and advised it couldn't be fixed. I asked him to talk to my father in law, just in case. But for sure this time, it was broken and also I was told, it was dangerous and shouldn't have been sold to us. I called CS the next day and was told I could just go to Sear's and get a new oven right off the showroom floor.

Then I was transferred to someone to get my voucher which I would take to Sear's for this transaction. When I spoke to this gentleman, I was told that no, they wouldn't be giving me a new replacement; they would give me the original $360 I had paid at the outlet. I read to the rep on the phone where it clearly states in the MPA that they would not sell a defective appliance and that they would give me a comparable replacement. $360 was not going to get me a comparable replacement. I advised that I had just been to the outlet the day before. The rep advised me that they don't really support the ;they are are more like stand alone stores.

I was flabbergasted. Why would the outlets have the ability to sell MPA's then? Oh, the rep said, "Because the people wouldn't purchase scratch and dent items if they didn't think they could get them fixed if they were really broken. And since you allege your stove can't be repaired we will give you this voucher back." That was it. I was furious. I advised the rep that I wasn't making it up and that I wanted a manager. He hemmed and hawed about providing me with someone, then finally I was transferred to Michelle. Oh, Michelle, my belle indeed. I know that I wasn't very nice to the rep who transferred me to Michelle but, I had been lied to and sold a bill of goods from every rep I had talked w/ in CS. So, maybe that did justify the complete lack of ownership and accountability that Michelle displayed.

In a nutshell, Michelle told me that she couldn't help me, that MPA's don't take affect until the 1 yr manufacturer warranty expires but obviously since I bought a scratch and dent, there was no manufacturer warranty and quite frankly, what did I expect purchasing a scratch and dent item? It wasn't going to work great.

I inquired further on this, only to be told that she just couldn't help me and she didn't care what the tech order said b/c I had gotten what I paid for. Also she knew that I thought she was rude but she couldn't help me so if there was nothing else I needed? I said, "Well, you could stop being such an **," and hung up. I immediately called the outlet to tell them to come pick up their bomb w/ cake racks as well as the dishwasher I have sitting in my garage waiting to be hooked up and to bring me my very old but far less deadly stove they had taken when I got hold of Jesse.

He was really nice. He told me he was so sorry and obviously that the inspection was not done properly before the sale. He also advised me that he spent a lot of time apologizing for CS and he was shocked at how unreasonable they had been considering the circumstance, then he checked all the merchandise he had on hand or on order. Nothing comparable was there or on the way in. He then decided that since I had been treated so poorly by CS, getting different answers every call, being condescended to, poisoned while I made dinner, that he would order a brand new stove for me.

He said after seeing all the notes, he was sure that the GM would be okay w/ the extra expense, not to mention I don't think they wanted back the dishwasher and such. The installers just left and guess what? When they pulled out the allegedly broken stove, it had burned a hole in my linoleum! A hole! How ridiculous is that?

Here CS is balking over replacing my stove and they could've replaced my whole kitchen or even house had I used that death trap again. I filed a claim today and the CSR who took it was very nice. We'll see how it goes with my floor. Also, I had a sales rep here last month to look at doing a new kitchen from Sear's and guess who won't be getting my business? Good joy, Customer Solutions, your version of "Blue Ribbon" guarantee has cost your company at least $10,000 in a lost bid for my kitchen and in the next year, my roof.

On 6-23-2010 my wife was cooking on the range top. The pan boiled over causing liquid to run down the front of the range. At that time, an alarm sounded and a F-1 trouble was shown on the control display. I depressed the "clear" button and the alarm stopped and the F-1 trouble went off, but just for a moment. Then the trouble reappeared.

Again, I pressed the "clear" button but the trouble just came back again. Then smoke and/or steam started coming from underneath the range top. I also saw that the oven heating elements were on. I tried everything I could think of to get the oven off, but finally had to turn off the circuit breaker at the main circuit breaker panel. Had my wife been here by herself, I shudder to think what could have happened. I understand that things can break, but they shouldn't burn down your house in the process.

This is a Kenmore brand of range and the Sears representatives have not been very helpful. The range was in the house when we moved in about 4 years ago. The Sears reps seem to think the range is about 9 years old and parts may not even be available. We have called the Sears appliance repair and they won't even be here until 6-30-2010, quite a long time to be without a range. Even if the range cannot be repaired, we have to pay from $139.00 to $259.00 for the technician to come out. At this point, I'm not even sure I want to keep this range.

The Kenmore model and serial numbers have been damaged and are incomplete. We do have the Sears Owner's Manual which indicates it is a drop in model range 629.45765, 629.45766, or 629.45769. Any assistance you can provide would be greatly appreciated, but if not, I feel it is my responsibility to report this hazardous condition. No physical damage, but the economic impact will probably be well over $1,000.00 to replace this range.

As a customer who completely redid her kitchen with Kenmore appliances, I would like to know how a thin scratch on one burner surface of our electric oven could be fixed or altered, or whatever you call such a needed change. The importance of this is our aim for really perfect kitchen and your solution would be a valuable thing for sure.

I purchased a drop-in range for over $1100 along with a dishwasher, side-by-side refrigerator, and microwave 2 years ago. They were placed in service after remodel in October 2008. My oven is used approximately 2-3 times per week and stopped working last week. I called Sears in Searcy, AR where items were purchased and was informed that "we only guarantee those items for year unless you buy an extended warranty." He also stated that "Sears wound charge $100 just to come to my house to determine the problem, so I would probably be better off calling another repair provider."

I gave much more for that drop-in range than I could have purchased it for at "another provider location", but I expected to be a quality item from a quality service provider. I am extremely disappointed and shocked to find neither in Sears. I have another repair provider check my oven out today on 6/22 and found my control element is out. I paid him $72 for the service call and will still have to pay for the part, unfortunately to be purchased from Sears. I fear it will probably require replacement repeatedly since the range is now less than 2 years and has this major malfunction.

Ordered in February. Delivered early and installed in April 2006. Used self-cleaning a couple of times before the 4th year of owning and the thermostat went out due to fan not having enough power to reduce heat in oven. The oven went out and repairman said I could never use self-cleaning feature again! I have seen several exact complaints.

Purchased range 30'conv sm/top blk wht 899.99 reserved reg 1499.9912/22/09. Doc pickup scratch right side Sears gave 135.00 cr. Jan 29/10 called complained glass stove top blk paint was burning off burners. problems explaining to customer service rep. Kept repeating problem and I asked for a range cleaning kit to be brought out by service man. Serviceman James ** arrived but no cleaning kit. Verified problem and put order in for new stove top. 4 to 6 wait. Mar. 25, '10 James comes back but has wrong top, white not black. Expects about Apr. 28 for new top.

April 16 Rick ** called saying I would have to call corp if I needed assistance. I returned his call and told him evidently he felt his responsibly with his clients ended when he received his commission. Then I was transferred to Zoreen ** and told my story all over. she would take my complaint higher she said. This was Apr 19. Apr 20 a call from service. another lengthy explanation of the events. She said, they would look into it. All this time, I insisted I would not pay for the stove as I felt I never did have a new stove. would get back to me.

Meanwhile James ** called about the stove top, I asked him if he was coming out about the other complaint and he knew nothing of it. He came over, noticed the burnt grease between the glass, the gasket around the oven door was hard as heck, he couldn't even take the oven casing covering the oven light off to check it and he said he would get back to his boss in service and see what they were going about this. He calls me up and tells me they are going to replace all parts costing well over over $700.00 dollars. Ridiculous. I said I haven't even enjoyed my range because the oven doesn't reach its proper heat as he established there was a leak in the oven.

Today, May 3rd he calls to say they have all the parts, stove top, oven door, etc. but guess? What they sent another white top and all matching parts. My stove is a black glass top. After all this time from December service has been here 4 times, sent the wrong top once and now sent all the wrong top parts etc. James said he was sorry. Tells me you know the routine. Use the range you have and I will call when the parts are in. Meanwhile, we bought this range on deferral as we have bought all our appliance, beds, etc. for 30 years from Sears and it is payable I believe the end of June and I refuse to pay. I have had lousy customer service, run around through the service department and only because I am afraid they would not honor my extended warranty i have went along with them. Can something not be done.

I am going to be paying for a stove which has been nothing but problems. Unable to use the oven for roasts because the temp never gets high and totally given the run around. Is there no way to help us. We aren't made of money to buy a lemon. I just want the stove I put on deferral. Can you help please. Stove top paint burnt off underneath glass. Leak in oven Casket harden oven light not working since oven does not clean properly on cleaning cycle.

I purchased a Bosch range among several appliances about 2 years ago. In Nov 2009, we had Con Ed come to our house because our range smelled of gas. We were told by Con Ed that there was an internal leak and there was a tag placed on it. We were advised to call Sears and notify them of the problem. The door to the oven at the same time would not close properly, and every time it was turned on, lots of heat would escape causing food to not cook properly as well as melt the knobs above it. Sears sent at least 4 or 5 repairmen out to try and fix the problems but no one seemed to know what they were doing.

Finally, the last person to come out replaced the door but it was obvious that it was not placed on properly. But at that point, we were so annoyed with the whole process as well as with Sears that we decided to let it go for the time being. A few days ago, the front portion of the door fell onto my feet as I was opening it to remove food. We tried calling Sears in order to report the problem and were told we would have to pay again to have someone come out.

I am completely appalled at the service my husband and I received from the representatives at Sears. Why should I have to pay again to repair something that should have been fixed in the first place? In addition, the stove still smells of gas. I spent quite a bit of money in the store back then and I am very disappointed with the service or lack of in this case.

I have a Kenmore smooth-top electric range that is not included in the product recall, but I believe it is also a fire hazard. We disconnected it and unplugged after the broiler turned on spontaneously and would not shut off. I learned about the recall and think that the issue is more extensive that what the recall is limited to. The oven would not shut off without killing the power at the circuit breaker. At this point, we did not have an actual fire. Though I lost 2 entire racks of ribs which I had been cooking at a low temp and I have been limited in my cooking, but do not believe it is safe to continue to use the stove.

Ordered a gas slide in range (very expensive) it arrived in 2 days. All the parts for installation were not include as promised. Called customer service and spent 1 hour and 40 minutes on the phone only to be told the parts needed would arrive in 10 days. I stated that I was willing to travel anywhere in a two state area to pick the parts up and was told no. This was the worst customer service ever. If you are concerned about customer service do not go to Sears. I purchased the appliance after a fire restoration, my family was just getting back to normal, everything was going well until I ordered appliances from Sears.

We bought a new Kenmore range (stove) from Sears in January 2010. We also purchased a five-year warranty on parts and labor. This past week, we noticed that the seal on the windows of the upper oven was leaking. That is, fluid was seeping between the windows. I believe the seal holding the windows was the cause. We called Sears and were connected to one of the technicians at Customer Service.

They informed me that a leaking seal was cosmetic and not covered. A leaking seal can lead to more serious conditions such as hot liquid seeping out, or weakened structure of the glass. The warranty states that it "does not cover any non-functional repairs, parts or cosmetic defects of products purchased as reconditioned or used or purchased at a Sears outlet store." Our range is new and was purchased at one of their Department Stores. I feel that Sears is taking a fraudulent stand and is not honoring our Service Agreement.

I bought a KitchenAid gas range from Sears when I was living in Toronto for my new house that was being built in Calgary. The range was never put into use until I moved into the house in Calgary in Jan. 2006. Since then I cannot get to use the self-cleaning system on the range / oven. I tried three times including today to clean the oven and every time, the range will blow a part mid-way through the cleaning & go out of order. It is presently out of order again for the third time, disabling the oven and all the electrical controls. My wife should not have to go through this problem another time.

We are both Sears cards holders and consider Sears our #1 choice for buying our appliances. I think it is time Sears take a look at the service records for this gas range and ask "it this is the type of problems loyal customers need". We follow all of the instructions given by each and every one of Sears' service tech. Today, I pulled the range out in the middle of the kitchen, opened the kitchen door to the back yard, turned on all the fans in the house, just cleaned the oven and it blew the part after 1 & 1/2 hours into the cleaning. I don't think every customer should have to go through all of these steps to use a self-cleaning system on a range. We are presently without an oven and we are having visitors next week.

I had the main electric computer board replace twice. Door hinges twice. Door glass. Door would not release. This time self-clean was used and when it stopped, there was no electrical power to the main board. The service man came on Wednesday and ordered a part thermostat a week later service man installed thermostat still on working oven, service man orders anther part for the main board. This 3 or 4 part replacement, which by Sears own service agreement parts changes out in one year, makes the oven fall under the lime law. But all have is waiting anther week out of an oven.

Each time that the oven had failed, dinner was spoiled. Thanksgiving dinner. Evening dinners. This last time the house was filled with a light smoke burn smile. Now I had though my bread dough out. Out of an oven now for a month.

I purchased a Range on 3/30/10 at Morgantown, WV store. I set up a delivery date for 4/5/10. I was notified on Saturday, 4/3/10, my delivery time would be between the hours of 2:45pm to 4:45pm. I scheduled time off from my job to accommodate the delivery time since I was not permitted to request a particular time frame. Since all ranges are set up for Natural Gas, I had to set up a time with my propane company to be here to convert the range. I arrived at my home at 2:30pm, only to receive a call from Sears Home Delivery around 3:00pm, advising the delivery was running 1 1/2 - 2hours behind schedule. Then at 5:00pm, I received a call from the delivery drivers, stating they could not locate my home. They had typed in the incorrect address into their GPS.

They were on the other side of Morgantown, which was approximately 25 - 30 minutes away. I received another call from the drivers at 5:30pm, stating they could not drive their truck under the railroad trestle. I told them if they had asked for directions, I would have given them proper directions to my home. They even asked if I had a pickup truck to come pick it up from them, I find this to be poor customer service. I told them how to get to my location, but obviously they didn't pay attention. I received a call from their manager, Herbert. He advised me that I would not be receiving my delivery today, and the soonest it would be delivered would be Friday, 4/9/10.

I told him that was not acceptable given that I had already had my old range removed from my home today. He stated that his drivers could not be responsible for bringing their delivery trucks out into the country were I lived. Then proceeded to tell me that since I lived out in the woods he doesn't know how I get delivers with large trucks. I am highly frustrated with the service I have received with Sears Home Delivery. Not only did I take off time from my job, I don't have a range to cook on. But that didn't perturb as much as the rude and immature attitude of your delivery manager; to be told I live in the woods out in the country is unacceptable customer service. I did make numerous calls to the local store in Morgantown, 304-983-6300; I spoke to the appliance manager Jenny.

Jenny stated she tried to contact the delivery service but did not have any luck. When I asked to speak to a store manager, I was told there was none on duty at 7:30pm. I find it hard to believe that a store of that size does not have any store managers working. I am not stating that Jenny wasn't doing her job, she was very friendly, but I didn't get any satisfaction. I would like a call from someone other than Jenny to resolve this situation. I have wasted a days pay on useless vacation time and being told I have to take off another day to accommodate your inadequate delivery staff. I am also subject to a double charge from the Propane Company since your delivery men did not show up after I had the Propane scheduled for hook -up at 5pm.

Not to mention I do not have a range to cook on, so I will have to accommodate my family's meals by purchasing meals out. It seems that I'm the one who is out of everything and Sears doesn't care. Just for your information and that of your Delivery manager, I don't live in the woods, and I never seem to have problems with deliveries from Lowe's, 84 Lumber and other large construction vehicles. In the short time since this has happened, I have talked to many people who stated that Sear's service has gone down hill and suggested that I make purchases at another store.I did have another manager from the delivery company call and set up the delivery for that Wednesday. I wasted 2 1/2 hrs of vacation time on that Monday, had to purchase meals out both Monday and Tuesday.

My Kenmore electric range was installed new in our home in June 2001. We had issues with the broiling element coming on while baking and burning up food. The oven would basically just keep heating with no stopping in sight. The panel would then flash an F-code and we could only turn things off by throwing the breaker. The oven is model # 790.95301 100 and the serial # is VF12023680. We had electronic parts replaced twice and things worked well for quite a while. However, on 4/4/10, we experienced the same thing but with the bottom element going out of control. The breakfast casserole that was baking, caught fire and the oven could only be turned off at the breaker. Luckily, my daughter was here to throw the breaker. The night before we had used the timer to start a lasagna while we were at church. If this had happened then, I am sure we would have lost our home. We are replacing this appliance. I thank God that we were not hurt or suffered any lasting damage due to this and only want to report this in an effort to share information.

The installed gas range has multiple gas line leaks. It failed to come out in a timely manner with a dangerous situation. It could result in fire or loss of home.

My Kenmore electric stove made a loud noise and fire came out of the vent. I was home and unplugged the appliance as soon as I noticed the fire. I just want people to be aware that this could happen to them also. I notified Sears and Kenmore and the only concern they had was that I waned money from them. My stove is 7 years old. I did purchase a new stove. Not a Kenmore. I just want it to be noted that these products are faulty and to stay in the house when using this stove and not to set a timer for the oven to go on when you are not home. Thanks for your time.

I bought a top of the line (at the time) Kenmore radiant cooktop range. The cooktop came with a 5-yr guarantee against workmanship and leakage. It started with a small spot turning black directly over the burner connection. The repairman said I was using warped pans and that was what caused the problem. My pans were good stainless steel pans and not warped. I called Sears, with no luck. I talked to the Sears where I purchased the stove, refrigerator and dishwasher at the same time, also with no luck. Finally I was rewarded a $200 Sears credit to be used to purchase another stove and the store would pitch in another $100. I had to come up with another $300 to buy a new one! The black spot grew and grew until there are 2 large black circles on my range top, which looks really bad. I will never buy from Sears again!

We own a Sears Kenmore Elite stainless steel finish stove which we purchased for $1100.00 in 2002 from a Sears Canada catalog. In February, after only 8 years, the ignitor in the oven stopped working without warning. We called the parts 4 Home line and were given a list of 6 parts to fix the problem. We thought we could order them online, but that was impossible. We called back and were told that the parts will never be available, because the manufacturer of the line has gone out of business.

Sears should be honest, as it has records way back of what you purchase. To not be able to service a well-cared-for "never a problem" stove should be easy. No oven for 2 months has been hard on our family's daily food intake. No service has left us frustrated. We feel Sears does not hold up its motto of "We service what we sell" which it features prominently within its catalogs.

The cost was quite high in the year we bought it. While I cannot blame their staff, I can blame them for a lack of honesty. I would have respected Sears more for doing a recall than to hide the fact that the stove was junk. To not be able to buy parts or to be offered an alternative location to buy them irks me, as we are quite isolated where we live! Shame on Sears. We will probably have to spend another large amount of money to replace the stove.

I purchased a Kenmore Elite range from our local Sears store in 2005. In 2007, we started experiencing problems with the back burner. It wouldn't shut off and it would heat to extremely high heat,go off, heat, go off. My husband had to disconnect the burner at the back. We had that repaired at a cost of almost $200. The next incident occurred when the front burner malfunctioned with a pan on it, turned on to extremely high heat when it was set on low heat. The pan fused to the ceramic cooktop and it split costing over $600 to repair. These problems continued up to this day. I've been without the use of my stove since two weeks before Christmas.

We only learned of the recall through the news and have had ongoing difficulty with Sears about this issue. The technician recommended the stove be replaced but Sears continued to repair to no avail. All modules controlling the burners have been replaced, however, now the oven doesn't work. Sears representatives have been rude and uncooperative. We received a phone call from a rep offering a buyout which consisted of $844, non-negotiable and would not put it in writing.

I've since spoken to Sylvia at corporate HQ who has increased that to $1000 but with the provision that another stove be purchased at Sears. They're unwilling to give us cash so we can go elsewhere to purchase and they are unwilling to give us a replacement unit equitable to what we have (the stone cost $1300 in 2005). They reason that we received three years of service from the stove before it malfunctioned. I've been online and read complaint after complaint about this very issue. Is there any recourse for the consumer in this situation?

I have a Sears Kenmore Range (model 79096614400). While the oven was in use, a relay on the oven control unit failed causing the unit to flash and spark scorching our kitchen wall. I believe this is a potential fire hazard. I reported it to Sears, there was little concern by Sears.

I purchased a stove from Sears. I picked it up myself. The man at the loading dock did not secure the stove and it fell out on the road and was destroyed. I had asked if he thought the stove needed tying down or would it be okay like it was. He put my spare in front of the stove and said it should be fine. I replied that if it would be fine then I would go on. I trusted this employee's training with Sears on pick-up items. His knowledge should have been that you always secure items in the back of a truck. He didn't even close my tail gait. I know nothing about the procedures for safely bringing home a stove.

I took pictures of the destroyed stove and went back to speak to the store manager. The manager told me it was my word against the employee who loaded the stove. You are saying one thing and he is saying another. Through other appliance stores I have learned that the wind can get under anything on the back of a truck and sweep it right off. Does Sears not teach this and is it not their responsibility and not the consumers? I am puzzled by the dock loaders comment, "It should be OK." I trusted him. Shouldn't the policy of Sears be to train their personnel how to do their job to the best of their ability and do they not emphasize the security of making sure products are secured so as not to cause any damage to the product.

The manager said they were not responsible for the stove after I left with, but isn't negligence involved on their part. I don't know what the limitations are and the stove was picked up on 3-15-08. I wrote a letter to the district manager and got no response. I guess I should have pursued a different ave. My time limitations have probably run out. I can find anything on the internet that would tell me about time limitations. I was unable to buy another stove and used a hot plate and toaster oven for several weeks. A used stove was given to me and the oven does not heat properly and one eye is out. I am on disability and I have waited a long time to be able to have a new stove. Anyway good lesson learned. I was not treated fairly. Is it because I am a woman. I feel like I was run over.

I bought a Kenmore smooth top cook stove from Sears on November 26, 2008. On February 21,2010, I was cooking dinner and heard glass breaking. My first reaction was one of my kitchen windows broke. After looking at them and not finding anything broke. I went to stir my supper on the stove, and noticed the pot was stuck to my smooth top. I turned it off immediately. After it had cooled, I raised the pot up, and in horror, my glass on the top had cracked from the back to the front, one complete crack. After dinner was over, when I went to clean up, and really look at the stove, wiping it gently. In the middle of the burner was a black circle. I went to wipe it up, and my glass top, came off in huge chunks.

The very next day we called Sears to find out what can be done. The answer was, "Your warranty ran out 7 weeks ago. You only had a year warranty on it. "Won't deal with me at all. Of course they want me to pay a service call, and order a new top, with only 1 year warranty on it. This is a burner I very seldom used because it was the smaller burner. There had to be something wrong with the glass on it, to just all of a sudden crack and come off in chunks. I trusted Sears, that's why I bought the stove there. Now I am stuck with a new stove, basically, and can't even use it. My soon to be daughter in law ended up with glass in her foot. I am out 400 dollars, because now I have to replace my stove. I don't have the money to replace the top, or to get another stove.

I own one of the defective Kenmore stoves that turn on by their selves, but my model number is not on the recall list. I have been trying to get some help on this issue since August 2009 when we heard of the recall. We kept getting the runaround. The model number is 970606020, and the serial number is VF74591733.

I came home tonight, and while I was cleaning up, I noticed the right front burner was warm. I asked everyone in the house if they had just used the stove and was told nobody had. This explains why my hydro bill has skyrocketed this past 6 to 7 months. The burner is obviously drawing power all the time. The only thing I had noticed before was that when we used the burner, we had to wiggle the knob to get the burner to turn off, and sometimes, the burner would heat up to red hot when you turned it down to 1 or 2. That was annoying, but now, this is downright scary to think that the burner can come on by itself without turning the knob on.

Sears just told me that it is not on the list, so I would have to pay to have it fixed. The fellow I spoke with tonight told me that it was still under the extended warranty, so he would send someone out to fix it. But will they cover it up or report it for what it really is? It's a safety concern for everyone that has purchased a Kenmore stove in the past two years regardless of model number. Does someone have to burn before Sears does something?

I don't want the stove now, fixed or not. I would also like Sears to pay the extra $150.00 per month that I have been paying in hydro. I have had several meals destroyed over the time I have owned the stove, thinking I was not paying enough attention, and then several expensive fry pans and stainless steel pots, a glass baking dish, and I could go on and on. The most expensive result is the extra $150.00 in hydro per month since I purchased the stove. I even had the hydro company come out and check the meter, thinking that there was something wrong with it. After tonight, I realized it is the stove using hydro all the time.

My wife and I purchased a Kenmore smooth top electric range in July 2007 from the Sears store located in Jackson, Michigan. Over the past year, we have been experiencing intermittent problems with the burners turning on and off spontaneously, irregular temperature adjustment by the range, and the burners remaining on after they've been turned off. On 02/14/2010, as my wife was cooking, the large burner on the left remained lit well after she turned it off. The electric range needed to be unplugged in order for the burner to shut down. After it was plugged back in, the burner immediately lit again, presumably on a high setting although the switch was turned in the off position. Kenmore and Sears issued a recall for smooth top electric ranges in August 2009 for exactly the same problems, but have yet to include the model my wife and I purchased. My efforts to resolve our repair problems have been ignored by not only Sears/Kenmore but also the manufacturer of the range, Frigidaire. Sears wanted me to pay for the service call because it is past the limited warranty and Frigidaire ignored the phone call completely, transferring me back to the Sears representative.

I contacted an independent appliance repair technician and they completed a significant amount of research on the product and the problem. The information they shared with me identified a number of problems, all of which pose significant safety risks. The technician's manager was reluctant to send him out to repair the unit due to the number of problems and safety risks associated with this particular model. We continue to be without a working electric range and neither the distributor (Sears/Kenmore) nor the manufacturer (Frigidaire) of the range wants to resolve the issue or take responsibility for the potential safety risks. The model and serial number of the electric range is listed as follows: Model # 790.9611340A; Serial # VF72841680.

First off I purchased in 10/10/08 a fridge, stove, dishwasher, and microwave. The cost was $2940.00. The salesman put a warranty on the fridge and dishwasher but not on the stove, which was a discontinued model. He did not tell me it was the stove that cost me $800.00. He did not put a warranty on it, which I found out when it was time for check from their famous repair service and it isn't worth the paper it's written on. The stove top had scratches on it. Now the top left side has a spot where the enamel is gone and it is showing metal and rust. Also, the top is now all scratched and when I bought the stove I read all the directions on what to use and what not to use and the top still scratched. To me that is bad quality.

I have been with Sears since I got married 50 years ago. I bought my first furniture from them. I cleaned the self-cleaning oven and when it was done the bottom of the oven, which has a cover over the burner's, wrinkled like it melted. For the price that I paid for the stove, I would think they would at least look at it. When I called they told me there would be a charge. I will not buy from Sears ever again and I told them that and that was the last I heard from them: no response at all. I'm writing this because the problem with the stove is getting worse and who knows what's going to happen next? In my mind, I don't think that anything is going to be done, but I have to try. Thank you for your time.

We purchased a Kenmore smooth top a couple of years ago. I turned on a burner this morning, and sparks/smoke started shooting out the back. I pulled the breaker and took off the back panel. And where the electric cord goes into the back of stove was attached to what they call a thermal block, and the pigtail was melted onto it.

Upon further inspection, the thermal block or pigtail was not properly installed. The ground was loose, as the screw that was used was too long, so they could not tighten it. So the ground just hung on the screw. Also, 2 other nuts were loose. But really, the thing is they (Sears) could have hurt my family(!), as my daughter has just started cooking with no supervision. This makes me very angry. i will try my best to never purchase anything from Sears again.

The Kenmore self-cleaning oven model 80082 was purchased 10/12/2009. IT does not fully self clean. There was a slight spill on bottom of oven. We did the 2-hr self clean (for minor spills). The spill hardened and the glass in the door became soiled with blobs of brown dirt. We did the 3-hr clean. The bottom of the oven remained the same. The glass was 75% clean, did 4-hour clean and the bottom of oven remained the same. The glass was 98% clean. I called Sears. The serviceman came the next day and said the dirt was due to "customer abuse". He would not do anything. My wife is a "clean freak". She did not abuse or mistreat the oven! I called Sears. The technician says to do several more 4-hour cleanings. We did another 4-hr cleaning. That did not help. If the spill was baked on, it was done by the self cleaning system!

I just bought a brand new Kenmore Elite double convection range. I lined the bottom with foil. I've used both ovens several times and noticed that the foil was rising as if it were a bubble in the middle. I shut the oven off and tried to take the foil out, it's stuck. I read the manual and it says not to put foil down because greasy food could ignite a fire. That's the only reason given. I called customer service and they said 'not covered' on my extended warranty, 'too bad'. I asked if the part could be replaced (the bottom ceramic piece of the oven floors) and someone ordered me two. What was delivered was nothing that would even come close to being what I had described so I called them up, played the transfer call game for a while and then was told I couldn't order any parts, just to let the technician who was coming look and order the parts.

He looked at it and said there's nothing that can be replaced. He said I'm stuck with it. He said to try the self clean mode and see if it would burn up, but it didn't. My main complaint is that the literature that Sears provided says nothing about aluminum foil fusing to the bottom of the oven. They provide no warning about not using foil for that purpose. I searched the internet and there is case after case of this happening with no resolution. Sears should be required to list this in the warnings or replace the units that are damaged. Everyone I spoke with about this said they too line their oven with foil. The foil is permanently stuck inside my brand new range in both ovens. Every time I cook, the house fills with the smell of cooking foil. It's foul. My brand new range is ruined and according to Sears, I have no recourse.

I purchased my Kenwood Stove, (possibly Electrolux as I ordered pans for the oven and they came from Electrolux), in October 2009. I have a white stove and I did a self-cleaning twice and the second self-cleaning was for 4 hours. It discolored and warped the top part of the oven door. Also while making a beef gravy, on the stove top, the steam from the gravy discolored the back panel where the dials are on the stove. I was not so concerned about the back plate as I was for the oven door being warped. Will this happen each time I do a self-cleaning? What is the point in having a self-cleaning oven if you can't clean the oven without warping? I contacted Sears, a Service Man came and said the parts should be changed. Sears says it is cosmetic and will not change any parts. How can it be cosmetic if it is warped?

Just over one year ago, my wife purchased a number of items at their store as we were redoing our kitchen. We purchased an electric cooktop and one eye on it never did work real good. Now it has quit altogether. We were told today that it would cost $180.oo for the part. It was a Model 790442601, Serial no. NF81609334. I think this item should have lasted longer than this.

Monday, 1/4/10 I received a phone call that my range top stove was being recalled and given a number to call to schedule service. Upon calling that number (1-800-449-9810) I was informed that the soonest they could come out was 1/11/10, a week away. They said not to use the stove as the problem was a fire hazard. We should call the above number on 1/10/10 to get the time of the service call for the next day. Time off from work had to be arranged so someone would be home for the service. Upon calling the above number, I got the message that the office was closed until Monday. I called the number 1-800-469-4663 (Sears Service). Told that we were rescheduled due to overbooking and the new date was 1/20/10. No one ever called us about rescheduling so we could rearrange our work schedules. Now we are being asked to wait another 10 days for service to an appliance that is being recalled as it is a fire hazard. Going 2+ weeks without the appliance is a great inconvenience and the fact that it can be a fire hazard is very alarming. This is a Kenmore Elite electric range. Model # 790 9901 9101. Now I am being asked to arrange for another day off. I do not get paid for time off.

I have been trying to replace the 4 drip bowls (2-6" and 2-8") for my Maytag gemini stove (#MER6549BAW). I want bowls with no center hole like the ones that came with my stove (parts #744001212 and 744001213). Sears sent me a replacement bowl with a hole in the center, and--the Sears representative assured me that 2 bowls came in a package as indicated by the website picture and description; I only received 2 bowls total. I ended up with 1 correct 6" bowl which I am returning to Sears for a refund along with the incorrect bowl (with a center hole). Do you have drip bowls with no center holes which will fit my Maytag gemini stove in your parts departments? What do they cost? How do I order them?

When I called sears I was told there was nothing the could do as it was a "cosmetic" problem. I am discusted that they will not stand by their product as this is obviously a design fault. I would like to warn others that tis is a bad design and not to buy this product!

March 09 I bought a top of the line SEARS Range "Kenmore Elite" digital display glass top with convection oven with a 3 year extended warranty. End of Nov 09 all the burns stopped working, Service order was called in and a back order part and a tech showed up on 8 Dec to fix the Range after a 8 12am service called turned into all day. The Part that was replaced but did not fix the burner issues and more parts had to be order (3 -5 Days).

9 Dec 09 Sears called me and said some of those parts where on back order but the parts that werent on back order should be delivered by the 17 Dec 09. I called Sears Service department and asked to just replace the Stove so I could provide for my family and I was informed that Sears had to try and fix the problem 4 times before they would replace the Range.

So now I'm looking at 23 Dec at best before Sears can hopefully have all the parts and get a tech out to my house so I can take another full day off from work to get my Range fixed. Trying to provide for my family without a range is very difficult. I have to use my grills one burner and I bought a electric hotplate just so I can feed my wife and 14 month old son. I just hope with the Holidays coming Sears can have this problem fixed.

My husband purchased a Kenmore Electric Range from Sears (online) approximately 3 weeks ago. We have not had any problems with the stove itself, it was a great purchase. However, this past Sunday (11/29/2009) our 13-year old daughter was removing a pan from the oven and did not close the oven door prior to placing the pot on the counter. When she turned towards the counter she scraped her leg on the corner of the oven door and sustained a horrible gash on her left calf muscle.

Initially we couldn't understand how the oven door could cause such a cut. But, as we looked at it more closely, it is clear. The stainless steel that is wrapped around the front of the oven door is sealed at the top but not on the sides. So, even though the edges are not jagged, they form a very sharp corner because the metal has a 1-2 inch gap between the inside of the oven door and the stainless steel sheet. We have taken pictures of the cut and the oven door.

Hopefully someone will be able to contact us to discuss this further. Words can not really do this situation justice. I really would like for someone at Sears to see the photos so they can get a perspective on the severity of this hazard and the cut that our daughter sustained. This particular range may need to be recalled. We believe that a small child or an elderly person would have sustained a more severe wound from the oven door due to their fragile skin.

On Sunday, November 29, 2009, our 13 year old daughter sustained a 4 inch long x .5 inch deep cut on her left calf muscle. She was initially taken to the urgent care center for treatment but we were told that the cut was too severe and she had to be taken to the ER. The PA in the ER cleaned the wound and applied 8 staples to close it. Our daughter has not been able to play with her basketball team due to the cut on her leg. She can resume activities in 7-10 days when the staples are removed. Hopefully she will not have a permanent scar on her leg.

We have a Master Protection Agreement on a dual-fuel Kenmore range which we purchased in 2004. I had an appointment scheduled for Nov.18 a week before Thanksgiving to fix the self-cleaning component. The tech came and did a test which rendered the entire range useless and then said he couldnt fix it because the serial no. and model no. were missing. That night I went to Sears to see where the model number stickers looked liked on other Sears ranges and I also went shopping for new ranges.

When I got home Wed. night I found the sticker on my range, but part of it had been ripped off and most, but not all of serial number was missing (We found that suspicious since Sears had repaired the range the year before and we didnt and furthermore, had no reason to rip the sticker off.) I called Sears back and they said the partial sticker wouldnt be a problem and rescheduled my appointment for Monday. I was leaving town on Saturday and not returning until Tuesday night leaving my husband to deal with Sears on Monday and giving me one day to prepare Thanksgiving for 12 people when I returned.

The afternoon of 11/25, in response to my phone call, Sears agreed to buy me a Proctor Silex roaster oven and gave me the make and model number to get. When I got to Sears I was told that that particular roaster oven was an online purchase would be shipped to me after Thanksgiving! I called Sears Resolutions from the store and was kept on hold for 40 minutes and was finally authorized to buy a Kenmore Roaster oven and told to phone in the sales receipt number. After Thanksgiving I was kept on hold for 45 minutes until someone took my information and said my credit card would be credited.

Sears theory is that in the year since they last fixed my stove we may have replaced the stove under warranty with another one with the same model number and put five years wear on it. I am aware that the Master Protection agreement states that the appliance must have a legible model and serial number, however, they broke the range and then caused us hours of wasted time. The service they provided was shoddy and moreover, suspicious.

This is not the first problem we have had with Sears repair. They are impossible to deal with and there is no way I will purchase another Sears appliance.

My husband and I purchased a Kenmore Elite electric range from Sears 3 yrs. ago. Just a few days ago, the oven stopped working. After taking off the back panel we noticed burned wires. They were BLACK! We called the parts department to order a new part and paid extra for overnight shipping to have it here in time for Thanksgiving. Upon opening the box, we discovered it's the wrong part! Thanksgiving is tomorrow and I have no oven!!

Called the parts department again only to find out that the parts screen on the lady's computer is not the right one for my oven. She actually gave us the website for us to look up our own part number that we needed. She is just a lady in a call center with no electrical expertise at all. What kind of service is this?! I called the complaint center for Sears only to hear that because the oven is out of warranty, there is really nothing that can be done. She offered a gift card and I asked if the gift card was going to cook my turkey for me since it is about a year since my son has been home and we were so looking forward to having a great Thanksgiving Dinner. Of course she had nothing to say. I do thank God however that the oven didn't create a house fire. I can't believe that there is no recall for this electric range and that Sears doesn't take theier complaints seriously enough to do something about them.

Date of purchase March 31st 2009

On May 8th 2009 (Mother's day) during a large family gathering my husband walked past the oven while the door was opened and received a servere laceration on his right leg. Because it was Mother's and the large family gathering, my husband insisted I play nurse and I used durabond and butterfly bandages thinking all would be well. He keep it bandaged for several days and nursed it at home for weeks. He still has a large scar to date.

On November 15th while baking brownies my daughter walked passed the door and was cut in the exact spot we went to emergency care where she received six stitches. After this incident I discovered that another one of my dughters was cut in the same area under the same circumstance, but not nearly as severe as the otherr, in fact she just cleansed and bandaged it without even telling me. I have contacted Sears about the incidents and the callous reply was that they would send out a technician to look at it in a week.

We purchased a gas range, washer, dryer and refrigerator from Sears. The gas range was to be connected by Sears at nl charge. The sales person asked if we had natural gas and we explained we would be using propane gas from a tank. The stove was delivered without the connecting kit. I had to return for the connecting kit. The gas supplier would provide the tank until the stove was hooked up and Sears would not hook up the stove unless the tank was connected. I installed all valves and gas lines to the stove. The gas company tested all joints and said it was a very good installation.

Sears then came to hook up the stove, although the job was complete. When the agent saw it was propance, he said he could not hook it up because he was not licensed for propane. Sears told us they had to have another person come to review the application and it would cost us an additional $69 just for the inspection. In addition to that there will be a follow up schedule for the conversion that will cost some unknown amount. I am a degreed engineer and I know the only thing needed now is to change out the orifices, about a 10 minute job. Additionally, the refrigerator is making a loud, intermittent popping noise. So after a month, the stove is still not connected and the refrigerator is making a sound that I have never heard from any such noise from any refrigeration device in my life.

Contacted Sears to let them know about this dangerous defect however, they wouldn't even listen to me. could not get past their offshore help who are programmed to say the same thing over and over. Someone in authority needs to know about this very serious problem with this range. I have purchased many Kenmore products but will never again! I now have no range...but thankfully my house did not burn down! Sears has lost a long-time customer! Would Love to just speak to someone in authority!

I have been biting my tongue for over seven years regarding my Sears oven. It never worked right from day 1. for seven years I have had to wait 30-40 minutes for the oven to reach the temperature I select. then, once it gets going finally, no matter what I try to do to change the temperature setting, the oven doesn't respond. I have to actually turn it off, wait for it to cool down, and start over again. We changed the thermostat, that didn't work. we adjusted whatever settings were adjustable - but nothing worked.

When we called sears, they told us we needed to tell THEM the part that was broken. Yeah! Like I made the oven myself! How would I know? so they never sent a repair person over because I didn't have a part number for their oven. (We already knew the problem was not with the thermostat, although perhaps every thermostat sears makes is faulty). To get the oven to reach 350 degrees, I have to set the temperature dial to 450. Then as soon as it hits that temperature, it shuts off! It takes HOURS to bake chicken.

I finally have the means to replace this oven, and I can tell you one thing: never mind whether an oven cooks evenly! mine just doesn't bake - period! NO MATTER WHAT SHELF YOU PUT YOUR FOOD ON and NOMATTER WHAT YOU'RE COOKING!

We purchased a new electric stove from Sears for our mother for Christmas of 2005. In June of 2009 the oven would not turn off, and so we lifted the lid that holds the burners to inspect it. Upon doing so I noticed that the wiring harness that comes up from the back of the stove to supply power for the burners was punctured by a factory placed screw. The screw itself was dead center in the middle of the back of the stove, and was driven in from the back. There are three screws, one at each end, and then the one in the middle. These screws are intended to hold the back plate of the stove in place. On our stove the three screws are different sizes, as if someone was just grabbing screws at random. The screw that had punctured the wire harness was approximately one inch in length, whereas the one on the right side is obviously the correct size, in that it's a mere quarter inch in length, and the one on the far left, like the screw that had punctured into the wiring harness is also approximately one inch in length. Whoever assembled this stove used the wrong screws, and as such we feel that Sears should replace the product in question.

We had called Sears and they had sent out a service man and this defect was pointed out to him. We had taken photographs of the screw prior to his arrival, and he was made aware of this fact. But being that my mother was the only one home at the time, she did not push the matter, and allowed him to proceed to fix the problem. He cut the offending screw, and then cut the wires and spliced then back together. He then presented our mother with a bill of $331.68, to which she did pay. Now this morning the burners on the left side of the stove will not turn off.

We called Sears Customer care, and explained the situation to them. To which we were informed that their only remedy would be to send out another service technician at a cost of $ 129.00, plus whatever other costs the technician can add on. The screws alone justify a replacement. And although he had cut the screw in question, the fact that he did so, and then re-spliced the wires together testifies to the fact that this problem was a result of those within Sears assembly line not adhering to the design specifications. And it's not only the assembly line, those working at Sears quality control also are to blame. Our stove is not the only one out there, it is obvious that there must be others. A stove of this price and quality should be expected to last more than four years. This stove is not only a fire hazard, but also that of an electrical hazard. This is not a monetary issue, but rather one of principle. It is our hopes that being that we have been loyal customers to Sears from one generation within our family to the next, that they will address this matter as one would expect. That being to replace the above mentioned stove. The stove's present condition is evidence to the fact that this problem started at the point of of assembly.

There was a gas leakage from the pipe of kitchen stove after the local electrical company inspection done last Sunday. My husband called the Sears Repair Services department immediately to schedule repairing appointment as where we bought the product and installation service on Feb. 2009. He took his time and spoke very detail with the customer service representative when scheduling the appointment, so the technician will know what to bring for replacement and repairing. Both of us need to work during weekdays.

The appointment was scheduled on a Saturday morning, 8am today. The technician arrived on-time and started his work right away. 30 minutes later, said need to get a replacement part. Therefore he went out for 30 minutes, but he got the wrong part. Then he disappeared for another 2 hours. Not to mention we wasted our day at home waiting. The worst thing is he didn't bother to call us and inform us he couldn't return because he has another appointment. We had to call the 1-800- again to navigate him.

We were so upset for the entire situation, so my husband and I were trying to call to the Sears customer department again to file a complaint. Both the calls ended up going to on HOLD FOREVER LINE after repeating the story/ experience and speaking with multiple departments. Obviously, non of them care of our complaints.

There may be millions of mad people out there like us waiting to speak to the right person. Our feedback would never get into the ears of Sear's CEO. What I can say is we will not purchase anything from SEARS again and will tell our friends and family the WORST experience we had.

So, short story long, we "paid the piper" & "upgraded", after light years of playing find the proper customer service person (one who spoke English and was actually in this country!) -Wonderful brain(less)child of "customer service experts management team" at Sears Corporate Maze of Mayhem...

Our new Kenmore (made by the fabulous equally clueless vendor - Fridgiaire) model 790.47789 worked great until 10/8/09. On that date, my wife was harmlessly preheating the oven for some baking; when low and behold, the electronic oven controls (manufactured by the beloved aforementioned "Spitfire Controls Inc." - that have evidently caused several other folks ovens on this site to literally spit "fire") to go blank (black to be precise).

"security" purposes; a 5 day joy ride courtesy of Sear's fine array of "Customer Service Management monkey misers" - who were probably enjoying a nice round of 9 holes after their "hectic" corporate Pep rally "meeting" the receptionist was told to say when they were indisposed.

This led to my direct contact of the Sears "sub" manager "on call" at the local Sears who calmly read me my last rights as a deprived unfortunate customer who "failed" to "purchase" the "additional" service (lack of) agreement (or shall I say bereavement). So a "service" call was arranged to "officially" diagnose the problem and potentially repair it - full charges included of coarse. No surprises, this was canceled the day before the appointment after waiting a week and a half; only to be rescheduled for the following week! Meanwhile, the unsuspecting "newbie" Store manager "trainee" was "away" enjoying his baptism of brainwashing in Chicago for the entire month of October! How long will he last?...

In the interrum, I've managed to NOT locate any immediately available parts (transformer or relays) within any electrical component supply vendors, unless they "special order" a quantity of 250 parts at $1.54 to $7.59 per individual part. So I'm stuck with having the choice buying a new potentially failing Fire spitting Spitfire electronic control panel for anywhere between $210 & $250 from an aftermarket parts middleman, and installing it myself to save the "service" call; or to directly solicit the fire spitting (name implied) control unit manufacturer of wholesale part #316418554 (deja vous?), or the components therein.

Conclusion & new add campaign: "Sears... Where America Stops"

REcieved a safety recall notice in August 2009. Scheduled recall proceedure for 1-5 on 10-10-09. On 10-8-09 recieved a call from sears saying 'part was backordered', call was being cancelled. Called Sears 1-800 on 10-9-09 asked if they knew when my part would be in, was 'cut off', called back spoke to a supervisor, asked her same question. While on hold she called National Parts center, was told the part was on backorder, adn didn't have a projected due date.

on 10-10, came home at 1 pm, to find a note from sears that they came for my service repair. When I called to say 'why did they come, part is not in stock', I was told the repair crew had it on the truck, I asked how this could be, and was 'disconnected'. Not to be disuuaded, I called back and was told the part was on the truck, I asked to be transfered, that person told me that the part was not on the truck, but it was a part for a 'Fridgadare' range, that they were going to try to use to 'fix' the problem.

I asked to be transfered, and was 'disconnected' (Now, I am worried they can't use the phone system, let alone fix a dangerous product recall!) After over 2 hours on the phone, I still have no assurances that the product they want to install is the 'actual' product (2 different people at Sears, say 2 different things.)

A lovely woman from TExas (I am in IL) who was offering to 'resolve the situation for me') offered to schedule me for maintenance for a 4 hour block some 21 days from now (conveniently for me--on Halloween) even though THEY CANCELLED THE APPOINTMENT and still can't tell me why they didn't know wehre the product was. Right now--we are 'using' our range at our own risk--even though one customer service representative said it was fine to use it--'probably nothing will happen' (wow--feel safe there!)

We called again and were told that they would send an emergency shipment of the needed parts and reschedule the repair. We clearly told them we needed the stoves in a week for a large conference we were having at the church. When the parts didn't come, I called again, and was told they were never shipped and was told they would be shipped out that day and would receive them 2 days later and scheduled and repair on that 2nd day.

When the parts did not arrive again I called Sears again and asked for the UPS tracking number since the technician was due in less than an hour and I didnot have any parts for him. They refused to give me a tracking number and was told the part would be there that day at least 4 times, when I pressed the issue about the tracking number, the Sears employee hung up on me.

When I called back I had to start all over with another "customer service representative" and they conveniently would put me on hold and disconnect me back to the automated phone system. This happened many times over a 2 hr period of trying to resolve this problem. When the repair technician called to say he was ready to do the repair, I had to tell him there were no parts.

When he checked into it himself, he said the parts were never shipped, they had been lying to us for weeks. Now the parts would not be available for 2 more months. In order to use the ovens for our conference we have to make sure the electric breakers are turned off whenever the stoves are not in use.

SEARS SERVICE IS NON EXISTANT. They blatantly lie to you and refer you from dept to dept and give you the run around. Even though I have always bought Sears appliances in the past, I will never purchase anything from Sears again. And many people in our church are aware of the atrocious customer service they offer.

My electric range (Frigidaire) is 5 years old...it is a model #glefs777csa. In June '09 I was fortunate to notice the oven element was glowing red without being on...tried to schedule Sears for repairs, but they didn't show when they were supposed to (no call either). Rescheduled with the same result...finally I replaced the circuit board myself only to have it fail again today Sept. 26, 2009. The oven element stayed on and would have caused a fire if it went unnoticed! Guess what? The part was warrented for 90 days...mine lasted just over 100. I would not recommend either this brand (frigidaire) or purchasing anything from Sears! Customer service is overseas (judging from the language difficulties), and the repair service never even bothered to call.

We purchased a Kenmore Range, model C970-440633, serial number NF64212517 from Sears Victoria, BC location in November, 2006. Almost exactly 3 years later, the stove stopped working completely. When we opened up the back of the stove (after disconnecting it) we discovered that the power leads had never been properly attached to the terminal block - all the nuts were loose, one of the screws holding the termial block to the stove was missing, and the one in place was also loose. The only good connection was the ground wire. Red, black and neutral (white) leads all showed some degree of charring and arcing where the terminal had been incorrectly installed. Sears refuses to provide any support. We replaced the power supply wire - correctly tightening the connection block terminal, and attaching a second sheet metal screw to secure the block to the stove frame and returned the stove to active duty. Also, two of the power leads (red, black) showed signs of significant corrosion where too much insulation had been stripped off and dissimilar metals interacted. This incident clearly shows that there was absolutely no quality control inspection done.

Our Kenmore convection stove is not old but it is defective. The top panel has already had to be replaced due to the heating vent overheating and blistering/burning the finish. Several days ago I was cooking and turned the double burner off. I left the kitchen only to come back and find that the element had not shut off. I could not make the element turn off and my husband had to go to the breaker and turn the power off.

The stove worked okay until two days ago when the same element repeated this incident with the same result. I called the service department. When I did so they told me that they would send a technician out the next day as it was a definite emergency but that because the one year warranty had expired earlier in the year I would have to have to pay the $115.00 plus the cost of any parts needed. She said it sounded like I would need anew burner ceramic top but she couldn't tell me how much. She made an appointment for the next day.

I later cancelled this appointment as I thought I would be better off selling the stove and buying a different brand. Unfortunately there is a safety factor that prevents my doing this. I called the Quesnel store and talked to the manager. He told me that the stove was a manufacture problem not a warrenty problem and Sears should do something about it due to safety concerns. He gave me the corporate affairs phone number 1-888-275-2040 to call. He said that if they do nothing I should take it to Consumer Affairs.

I called Corporate affairs who told me that they would put me over to the service department. When I told her that I'd already talked to them she said that I needed to talk to the people who oversee the service department upstairs. I explained again what was happening to this service department. The person checked to make sure there was not a recall on my stove. There was not. She then said that there was nothing she could do and that it was not their problem but that of Fridgidare who makes the stove.

She gave me a number to call Fridgidare. This number was no longer in service. I called her back and got another number to call. They in turn gave me 1-800- then press 1 then 1 again. This turned out to be the Electolux Company. An electronic message stated that if my problem was with a Kenmore product...to call Sears I have gone full circle and still have a very faulty stove.

This stove was a replacement for a gas Kenmore that Sears could not fix due to no service person in Quesnel at that time. I had been told at that time to pick up my stove and cart it an hour and a half away to another town for repairs but my husband is disabled and could not do that. Is there no justice? Sears now have an ongoing repair service in Quesnel but I am stuck with an electric lemon.

I then had to reschedule with the installation company, causing even more problems. If you work yourself or have other constraints on your time, I highly recommend that you call these people repeatedly to confirm your time. I had scheduled time off to deal with this and ended up having to take even more time off to fix the mess. Loss of wages, working over the weekend to catch up from time lost dealing with this situation.

Kenmore Electric Range Model 790.96212407 Purchased 9/13/05. Inner glass on oven door shattered during normal operation. Replaced glass for $71.00. More concerned about defect ans/or safety hazard

At this point I just want them to come and get the stove and refund my money. such horrible service from SEARS! I bake for a living..wedding cakes, birthday cakes etc. I have been using my daughter's stove for the past 13 months. She said it is time soemthing was done about SEARS.

I purchased an electric flat top stove, #79096534502 from Sears June 11 2006 and since that time we have had nothing but problems in fact within a short period after I purchased Sears discontinued making it. Repair Services have been here six time since purchase date, 3 times this year, actually 4 now, scheduled for Sept 2, Door and Vent, can't keep the oven door open to broil.

This should not happen. Thing such as changing heating elements in oven, etc. Adjustments, now the vents in back console stain the console so bad you cannot clean. Yes this is appearance but that is important too. One time my wife was cooking and all of a sudden an extreme load alarm went off on the stove somewhere. We could not turn it off, there is not a switch anywhere.

I called Sears Home repair, could not get anyone for two days. That meant alarm would be on for two days. I called an electrician myself from down town, he told me on the phone how to turn electrical fuse box off for the stove, which is different from the main fuse box. Like I've said, I have just about had it. I am 100% disabled Veteran, could not move the stove, my wife could not, at times, cook, etc

In March 2009 we decided to replace our 30 year old appliances with brand new stainless steel fridge and stove. We love our fridge. To date we have had no problems. The stove, on the other hand is a problem. Approximately 2 weeks after we purchased it, we were sitting in our kitchen waiting for supper to finish baking.

We heard a loud explosion and looked around the kitchen to see what could have possibly happened. I happened to open the oven and to our dismay the whole inside glass panel (tempered glass), had shattered into a million pieces, in the oven, in the drawer and all over the floor. We called our Sears the next day where we purchased the stove and they told us they would send a tech out. When he arrived, he told us that the glass panel had to be ordered then they would come back and install it.

I believe we went 2 weeks without an oven before they came back. The tech said he's seen the problem maybe once or twice since he's been repairing appliances. I really don't trust the oven, but we still use it, thinking every time, "What's going to happen next?". I don't believe we will purchase another Kenmore. It was very scarey to think that my wife or I could have opened that door and the explosion of glass would have happened at that time.

I do not know whom to get in contact with about this problem, neither do the service people. I feel, no matter how old an appliance might be, because this problem did not happen recently, but probably has been going on since 1996...that my stove should be recalled, just like they do automobiles.

Sears has a serious problem with customer relations. If there is anyone who knows whom to contact to get my stove recalled and a replacement...I would appreciate the information. Thanks

purchase a range stove with extended wty about 4 months ago the oven would turned on by it self at night or during the day and while using the top burners the control panel would go blank and unable further cooking this stove is design with a electronic control panel called sears warrenty complaint about the incident they send a tech five times to fix the same problem but he was unable to fix it the control panel was replaced twice and still couldent fix the problem stove was disable for two weeks while they were trying to get the code to program the control panel came back and programmed the control panel still not working now when complaint about the same problem a tech would come and said that the stove is not design to cook for more than 2 hours and he found grease in the control panei which was replaced a week ago the control panel is a sealed unit no grease can get in seatrs wty is not doing any thing about this situation called numerious times amd complaint they always told me that some one will call me and let me know what is going on but no ever called back

On June 25th,2009 I purchased a range and microwave from Sears. Three days later the range was installed and I turned it on to cook my family dinner. Immediately it began to fill my home with noxious smoke. My family and I slept on our deck that evening while the hosue aired out. The next day I called Sears expecting a quick and efficient solution and apology. Instead I spent four days on the phoine begging for a new range.

After apologizing for the defective range they agreed to deliver another but told me the next delivery date wouldnt be until July 20. leaving our family without a range for 20 days was not acceptable. After much argueing, they did deliver another range 3 days later only to drop it on my porch. I refused that delivery and they took the stove away. The third stove was delivered on July 13th. The delivery man refused to allow me to test the range and once again I refused to take delivery.

I again spent 3 or 4 days on the phone with various Sears employees before finally being told I would recieve a refund. I felt at this point I was due much more than a refund. My family had to eat out for two weeks. That alone cost more than the range. My child had an asthma attack as a direct result of the fumes filling my home. I had to pay a service to clean the smell for my home and Sears offered me a $50.00 gift card to be spent at Sears as compensation for my troubles. I declined and asked that I be refunded the cost of the range that I bought but did not have. They assured me a refund was forthcoming.

I then bought a range from Lowes based on the refund I expected from Sears. No refund was ever issued. As a direct result, I have now bounced several checks at my bank and can add an additional $254.00 in expenditures as a direct result of Sears' negligence. At this time I am once again spending hours on the phone in the customer service, repair/delivery, store loop trying to have my money returned to me.

Now, a couple of months later, I have not received my refund for the parts. Dealing with your service people on the phone has been a challenge. I was hung up on twice while being transferred to another department and once, told to call back and ask for the repair service department even though this is where I originally asked. I finally got somebody (4th person I talked to) who tells me that she can build a case and somebody will get back to me in 2 days.

While using my oven to bake sliced potatoes in a pan at 400 degrees, I heard a loud exploding sound. My husband and son rushed into the kitchen after hearing it as well. We looked around the kitchen. As my son, touched the oven handle because he thought there was water on it, the glass door, which had shattered, now fell everywhere onto the floor and into the storage drawer. Additionally, the range does not heat correctly and when the oven is in use, items in the storage drawer are so hot, one cannot touch them.

My son had glass in his foot and there was glass everywhere in our kitchen. We tossed our dinner because we couldn't be sure that it didn't contain glass and we are not without a range because Sears refuses to acknowledge this problem (which, apparently, is not uncommon). I took the delivery of the range on June 26, 2008, so it is just several weeks post warranty.

I was baking muffins in my 2005 Kenmore Elite Range when sparks, flames, and smoke began pouring out the back of the the electrical panel. We ran for the breaker box and fire extinguisher. Lucky, no one was hurt, and my home is still here. Had I not been in the room, it would have been much worse. Sears will not replace or compensate me for this problem, because I didn't purchase the extended warranty.

I just feel this is not a typical thing that can go wrong. I am prepared to pay for repairs, but this is a full-on fire in my stove and I don't ever want to use it again, fixed or not; and no one else should either. I bought top of the line, all Kenmore appliances. My range was $2000 and only 4 years in use. I will be dropping it off at the dump with my muffin tins still locked in it.

Wow when I looked on the internet it looks like everyone has this problem. What has to happen to make them listen. Sears told me it would cost $218 to replace. Something needs to be done! Luckly we only had glass all over the kitchen and no one was hurt. But it makes me worry about when it could happen again!

In 2007 I purchased a stove, refrigerator, washer and dryer. The stove top cracked after 8 months. I called Sears service and they sent a technician. He came to the house, spent time on his cell phone on personal call to tell someone he would meet them in 30 minutes( I lived 25 min. away from where he was going), and proceeded to tell me the top would cost me over $800! When I informed him it was more than the stove cost his reply was, "yeah, I know". I then reminded him it was less than a year old and he replied the crack was caused by owner misuse! Off he went to meet his friend.

I called several different Sears contact numbers and was repeatedly told they had to stand behind their "technicians". Deciding to purchase a new stove rather than pour more money into Sears, I was informed by a local dealer that since I had purchased a Maytag I should call them directly. Before I could finish my story on how the incident occurred, the customer service rep. for Maytag told me I had a 100% full warranty for 1 year and they would send a service person out in 3 days. I have a new stove top.

Do you think Sears would replace the top, charge me and collect the warranty from Maytag? I do!

When I asked Sears how this could happen they informed me that they don't cover the manufacturer's warranty, only their service contracts. They had no response to my question why they didn't say so when I was trying to get my stove top replaced. The merge of Sears and K Mart not a positive in my humble opinion. I won't even enter a Sears store again.

i asked for different service people to come. some other company that is authorized by sears but was told a flat no. so if it is not the tech's you have that can not fix, then maybe it is the stove that can not be fixed. either way i spent over 700.00 for something that has been a real problem to me. i really wish that you would try to rectify this problem. thank you

I spoke with the service manager there and they could do nothing for us since we did not take out the extended warranty. Cannot blieve Sears would not help out with this. An appliance 13 months old and broken!

So much for backing the customer and their quality control! We will not purchase a Sears product again!

The $2000 range I purchased from Sears caught fire. This is a dual fuel range with a gas line coming in. The breaker did NOT trip, and if I had not been right there, I fear there could have been a disaster. The potential danger of this situation MUST BE ADDRESSED. Potential buyers BEWARE!

On Sunday 4/12/09 my wife was using the broiler on our gas range when I heard a explosion. The range was purchased in Nov. of 08, it is a slide in range. When I went in to see what had happened the range was completly out of the cabinets, the drawer was on the floor. I checked for leaks in the line, I found non.

We called Sears, who sent a technician out on the 14th. His report said the nut connecting the broiler tubing was very loose, this came from the factory this way, My wife is still afraid to use the broiler. If she had been close to the range or worse looking into it she would have been injured. We were going to buy a new refridgerator from Sears but are having second thoghts, we may even look for another range.

I can't evaluate the long term conseguences, but my faith in Kenmore products has diminshed .

received a recall letter for my oven model# 79030479400. Scheduled an apptment on 2/16/09. Tech called my home that morning about 9am 2 rings & hung-up. I called csr svc 1800469 4663 who told me the tech adv no one home must reschedule call back tomorrow to reschedule because ticket still open. Spoke with csr svc id# 81165 &transfered to supv dee & supv lousie #664-615 adv must reschedule nothing they ccan do today.

called 2/17/09 advised 2 man job &rescheduled for saturday 2/21/09. 2/21/09 tech showed up adv couldn't do job because it was a 2 man job. reschedule for 2/28/09 saturday. 2/28/09 was adv by csr svc Joshaua id#91303 that appt is for 3/2/09 not today did i want to cancel. Joshua couldn't tell me when the appt was made or who made the appt. I rescheduled for 3/13/09. tech still never showed up. Spoke with recovery center allie id # 80194 & supv cynthia id# 13966 & csr svc linda #55578 tech over loaded need to reschedule. rescheduled received call from richard apx 8:28pm rescheduled for 3/31/08 8-12pm.

on 3/31/09 the same tech id# 0737 came on saturday 2/21/09 came with a helper. the oven from wall installed safety part and adv me that the oven is broken (slow to ingite) I told him i just used the oven last night there was nothing wrong. Why after your repaire is it now broken. tech adv must call intto csr svc to reschedule an apptment. I asked him why can't he fix it now? he asked do i have a maintenance agreement? i told him no but why is that a concern the oven wasn't broken when you started tody.

tech left. i called csr svc spoke with meme recall dept. she adv service related troubles can be rescheduled at no chrage will note records since ticket still open. call back tomorrow to reschedule. s/w csr svc vince who was rude & when i requested a supv put me on hold & then call dropped. I called back to complaint about vince & have the csr svc recodrs noted tech caused trouble & left. s/w supv chris who adv would locate vince csr svc rep & place complaint about tech damage to oven. adv'd by chris call back tomorrow. to schedule an apptment.

oven slow to ignite damage caused by tech id #07037 on 3/31/09

Ibought over $3.000 worth of appliances from sears in 2001, they recalled my mirowave shortly afterwards then my refrigator went on the blink they brought me another frig out march 16 2009 they recalled it because it was catching on fire, now my black glass top cracked all the way across and there is a hole in the top sears refuses to make it good it is a whirlpool. i will never buy anything else from sears

i haven't been able to cook in quite a while and we live on fixed income, they also didn't put the brackets on the stove to keep it from tilting my husband is 78 and i am 67 with numerous health problems, you could smell the stove burning and i am not suppose to breath anything like that

I recently purchased a new flat top range from Sears. The first time I used the over, a powerful overwhelming odor came out of the oven. The first time I cleaned the oven (self-cleaning), the same nasty smell was emited. I opened all the doors and windows in the house. I cleaned the oven for 2 hours and the smell lasted all day. We assumed that the smell was something burning off. However, the second time I used the self-cleaning, the same nasty smell.

I went to the store today and asked about the smell, the appliance people said that it was usual. I asked then why did my previous range not smell when I used my self-cleaning over. They shrugged! I am extremely displeased!

I can not afford to replace this oven. I have to spend a whole day outside when I choose to clean the oven.

set oven to 350 to bake some Irish soda bread for St. Patrick's Day dinner I am having in a couple of days. After about 20 minutes I smelled something burning and looked in my oven and all the top loafs of my bread on top shelf were black, the broiler coils were on. I immediately turned off the oven but to my surprise it would not turn off. The oven seemed hotter than 350 degrees. I was home alone and called my son who lives nearby and asked him if he would come over and help me pull range out away from wall and disconnect it. We did this.

So now I cannot use my range for anything. I cannot plug it in because the broiler will come on again. I am going to call Sears tomorrow, but it seems like this is a flaw in this product and should be recalled. Has the potential of starting a fire. My range is 6 yrs. old and have never had any trouble with it....until today. I am sure I won't get a repairman to come out before my dinner on March 17th, so I am going to have to move my dinner over to my mother's house. From all the complaints I am reading I will also NEVER buy another Sears product.

My oven control panel flashed F-1 in the middle of Thanksgiving dinner. Called Sears, sent our service man, cost over one hundred dollars. Not fixed, came back replaced panel, did the same thing again, called another repair service, could not fix it, suggested we purchase another control panel. We declined. Purchased a micro wave, oven combo and have used it for two years. Today I decided to try the oven again. Same thing happened. We are going to just buy a new stove, not a jenn-air, there are just too many problems.

I bought $8,000 worth of Electrolux kitchen appliances at the Sears in North Hollywood. This was in December. It is now February, and I still do not have a finished kitchen. They delivered a slide in oven with cooktop. When they delivered it, the metal sides were damaged. One side was scratched, and the other side was dented. They still have not replaced the oven. They also delivered a hood to go over the stove. It was defective. I am still waiting for the replacement.

They claim they don't make this model anymore, and want to charge me another $100 for the new model. I entered into a contract with Sears to deliver a functioning hood. They breached this agreement by delivering defective merchandise, and they have yet to correct this. I have found Sears to be impossible to deal with. This is absolutely, positively the WORST customer service experience I have ever had in my life. I would never, ever recommend Sears to anyone. All I get is indifference, incompetence, and the run around.

I have not yet paid money for this, because the terms of the deal were that no payments are due until December 2009. All I want is decent customer service that is responsive to the customer. I have been unable to get the people at Sears to listen to me or be responsive and take responsible action. Any suggestions on how to do this would be most appreciated.

I purchased a Kitchen Aid oven/stove in 06. I had major problems for 2 years and 22 service calls. Finally, Sears agreed, under the Lemon Law to allow me to get a new stove. I was allowed $1700.00 towards the new stove. The stove was delivered in 12/08. In early 2/09 the new stove went on the blink (Kenmore Elite). I phoned the repair man came out and since the stove was unrepairable I was told to go and pick out a new stove. Given the same $1700.00 allottment.

The stove was delivered on a Friday, 2 days later the new stove went on the blink. I phoned and asked for yet another stove which was to be delivered in 4 days. I received a phone the day before the stove was due to be delivered advising me that a 'pre test'? of the new stove showed it to be faulty. I phoned and advised that since this made 3 of the Kenmore Elites that were faulty I wanted a different brand. After spending 4 hours on the phone I was advised that my new choice could cost no more than $1400.00. To say I am fed up with Sears is putting it mildly. I WILL NEVER, EVER, BUY ANOTHER THING FROM SEARS AND I WILL TELL EACH AND EVERY PERSON I KNOW NOT TO PURCHASE ANYTHING THERE EITHER.

I AM HAVING TO GO OUT AND BUY FOOD SINCE I CAN NOT COOK ANYTHING IN MY OVEN FOR FEAR OF IT CATCHING ON FIRE.

Had gas range delivered / installed on 2/17/2009. Thought we smelled gas that night but wasn't sure. By the next day gas build-up in house causing severe headache and vomiting to my wife required that we evacuate our home while emergency crew from gas co. came to investigate. They found gas leak at threaded fitting installed by Sears people and made necessary repairs. We realized at this time that Sears did not install anti-tip device either as required. I've sent messages to Sears (New Brunswick, N.J. store) but have not heard back from them. It's been a week now. Tried calling but could never get through to anyone (3 different phone #'s).

We bought a Kenmore electric smooth top stove from Sears in August of 2008. At Thanksgiving of 2008, we turned on the broiler for the first time and an extremely bad smell came from it. It smelled electrical in nature. We called Sears and a tech was sent to our house. Without even turning the stove on he indicated a new broiler element was needed. The element was replaced. We turned the broiler on again with the same results. I turned the stove on the self-clean cycle and our house filled with the bad odor and fumes.The racks and the screws inside the oven turned a shade of purple.

Sears was called again a replacement was offered. We got the replacement and while the delivery people were still at our house, we turned on the broiler and within 5 minutes the stove was smoking and putting the same odor and fumes into the air. Since the 90 day return policy had ended they offered no refund. We decided to take a different stove of less value and just absorb the loss. When the new stove was delivered, it was not the cheaper stove, just another just like the one that smoked. We opened some windows and turned the stove on and off for several hours and thought it was under control.

Even after 6 weeks it still smells when we turn it on. Just a note, we have an extremely clean oven so it has nothing to do with spills. The stove we have now is the third one. The odors cause our eyes to burn and water, and makes our throats sore. It is not as bad as before but still smells.

purchases a gas range around November 9, 2008. Discovered that it cooked food reaL SLOW, so we called Sears for service. Serviceman came out and informd us that this stove was made for propane gas only and that it was dangerous to use the oven, and that it could be converted to natural gas. Well it took Sears two months to get the necessary part. When it arried we called Sears to convert it.

The mechanic arrived and said that they do not convert gas ranges and he left. Now Sears is refusing to replace the stove or repair it and they telling us to return it for a refund. WE have patiently waited without the use of an oven over the holdiays for this stove to be converted and now they are not cooperating. What are our options? Please respond.

Inability to cook Christmas or New Years dinner as planned. Forced to cook at a relatives house. Waited two months for part to arrive. Stove is defective.

I recently purchased a range and range hood at the enfield location and scheduled delivery for 2/3/09. On 2/2/09 a message was left that delivery would be on 2/3/09 between 3:30 and 5:30 p.m. I arrived home from work at 3 P.m and waited. Finally at 5:50 when no one had arrived and no one had called I called the customer service number to see if the driver was delayed due to the snow. The representatve proceeded to tell me that the driver had already came at between 3:15 and 4:15 pm. I than explained the representative that I had been home the whole time and no one had showed. I also explained that I could see the entrance to my cmplex and there were no delivery trucks that had come it from anywhere.

The representave stated he would reschedule delivery for the 5th. Now I have to take addtional time off from work and hope that they do show this time.

We purchased a Kenmore ceramic top electric range on November 5. 2008. To date we have had a least four visits from service reps to replace the fromt door panel and the top - both of which had dents and scratches. The last top was replaced last week and the replacement top has two imperfections.

My complaint is not against the sevice reps but rather the company which furnishes the replacement parts. I have called again today to have a another replacemnt top placed on order. What do we do? I just do not want to continue to order replacement parts and then have delivered more bad parts. This is a waste of my time, [their] time, the time of the service reps and the cost to [Sears].

The consequences are undue costs to [Sears] and cost to me in that I have to be hear when the service rep comes.

I brought all new appliances in 2004. I have stood behind whirlpool appliances for more then thirty years and always good results. My old appliances' were all 25-30 years, but it was time for replacements, which included the purchase of refrigerator, stove, washer, dryer, freezer. Within, 1st month I had a problem with icemaker on the refrigerator, service call fixed and no problems since, freezer, washer and dryer work excellent todate no problems.

The nightmare is the stove (Gas Range)Model#72012102. looks good has 3 oven racks and a little large oven space. But, not made to USE. In less than 5 years i have had to have 3 computer broads replaced (2 Control membrains, Modular ignitor, burner ignitor) If i use self-cleaning oven feature soots up back display panel and as resulted in taking off the enamel finish, the heat from the oven vent has cracked the display panel window which was also replaced. When using the top burners the oven is subject to not reignite during the cycle. I never know when the oven is going to ignite, i have to continiuosly shut it off and restart and pray it will catch. I feel that i have spent way to much money for something i can't use without having to maintain an appliance contract in order to have a meal

Uncooked and delayed meals. Damage to the exterior finish

We bought a Jen Aire slide in stove in MAY 2008. When the stove was delivered it was dented, it was returned and we got another one, same thing happened, once again it got returned. Six stoves later and a lot of frustration, my husband decided that he would handle the situation since I was tired of dealing with it. He Has spoke with a couple of different people that even said they would give us a credit and of course that never happened either. My husband and I are both Christians and do not want to get any one in trouble but at the same time we get told something and it never happens as for that matter, I have been making my payments every month and the bill doesnt go down. That was my last staw when I saw that.

I called today and got transfered 3 times only to talk with someone and have her hang up on me. I cannot tell you how frustrated I am at this point. The stove is still in my garage and I want it picked up. It hasnt been installed, it is still in the wrap. I was told today there is a 90 day policy, the heck with that. No one mentioned that when they kept bringing out stoves to replace the dented one. This has been going on for a long time at this point and I want this resolved. Actually what I really want is the stove to be picked up, no credits, no promises, just pick up the stove and remove the charge from my account.....I dont want to have to go to small claims court for this but I will if I have too!

I bought a range/oven for a rental unit I own about 2 years ago. It had defective wiring in the stovetop that was shorting out and sparking. Called Sears and they sent a repairman out; supposedly it was fixed. Now over a year later my tenant has informed me that it has had the same sparking problem ever since (she didn't want to bother me with it). I've had an outside repair service that I know is reputable look at it, and he said it was mickey moused.

The infinite switches are no good, which essentially means that the burners have had 220 sent straight through to them which has ruined them as well. All of this is costing me $316 to fix properly. I called Sears repair service and they said all they will do is send someone out and CHARGE me to fix it. I said NO THANKS. I have bought all my appliances to this point from Sears - but now I will never buy one from them again. They are selling cheap defective crap that is made who-knows-where and they won't even fix it. Another American corp that has gone down the tubes and DESERVES TO GO OUT OF BUSINESS.

After over 30 years, I was finally getting a new stove! Went to Sears because of their reliability, and bought a beautiful, black top Gas Range. Sorry to say, I can never get it to look clean, no matter what I use on it - streaks, spots, etc. I cannot recommend this product to anyone!

My Mother who is 75 purchased a W/D/Range from Sears. It took five days to deliver which was OK, but after delivery he punched in the cleaning mode to the range locking the range door. He did this out of sequence leaving the door locked with no indicators. She called Sears directly back and was told it might be 18 days before they colud come back out and fix the problem. There stors is 10 minutes from her house. I can assure you that I will never buy another item from Sears. I repaired the problem by unplugging the stove and reconnecting. It would have been nice if Sears could have at least gave her some ideas of what the problem may have been.

She did not need the stress, since all of us were sick she was going to wait and not use her stove until they could come out and fix it.

I ordered a range from Sears online and used a gift card because I don't use credit. The range wasn't delievered and when asked customer service couldn't or wouldn't give me a definite delivery date. They said they would cancel my order and put the money on a gift card but that I could not have my money back. It is their way or no way and either way they have my money and I have nothing. What they are doing probably is considered fraud if anyone cared to do something about it.

The range was for my daughter who has 4 kids and no way to cook meals except a microwave. Instead of waiting 2 weeks for the range now the wait is indefinite because she nor I have the money for another range.

I had got a range there 3 yrs. ago this comming feb. has been cracked stove top since 10-26-08 kept getting run around as was always on back order. service repair man was here 11-6-08 to put on top but hadn't been ordered as store worker said was ordered when i called 10-26-08 in eve. but on 11-6-08 he denied speaking to me but if so why did they send me a repair man? repair guy more or less said I was crazy when i was in room and he was on phone with watertown store since i was upset as always took so long to get repairs and this was 4th break down of the amanna range.

on 12-18-08 called into store again to see where part was .kara manager said would call me back called and told me part had been shipped that day. well I had called to check on part before calling her and was told was on back order. asked about the warrenty that if can't fix in reasonable time frame should be replaced that was when she said was sent. on monday i called to check on part again and got hooked up to several very nice people who said i'd waited long enough and asked info of my amanna range when they said they would give me store credit to get one before christmas but the local store didn't have what i wanted so i ordered on line. they sent to marshall mn store they called told me it was in had very nice customer service. the nice service i got at customer service on phone was sandra, jarelyn, ron on dec 22, 2008. they need the reconition they deserve as were very help full. thank you and have a nice new year.

almost drove me crazy not being able to use part of stove through the holidays and having grandkids here worried would get cut etc. also was with out oven for 6 weeks last summer waitng on parts when they were here for vaccation

I contacted Sears again in August and was told that it had been too long since the warranty expired so I needed a diagnostic done on the stove and would have to pay to get it fixed before a warranty can be put on it. A service man was dispatched and after checking the stove deemed that nothing was wrong. It was recommended that I put an extended warranty on the stove which I did.

The problem returned in late November early December and I contacted Sears again. Another service man was dispatched and attempted to fixt the stove causing further damage by wrecking the socket trying to remove a bulb he had broken in the socket. He then left and a credit for the amount of the warranty issued in August appeared on my credit card.

I contacted Sears several times to no avail. The customer service reps keep repeating what each rep said and promising a follow up which has not happened. The last rep left me a voice mail claiming that it was not the service man who damanged the stove because their record shows it was not working since March 08. The service man is not taking responsibility for attempting to fix the stove and making matters worse because the light is now not working at all - the socket is now busted to the point where a bulb cannot be screwed in.

Looking forward to your resolution.

Just bought a Kenmore 760 9447 range and will be returning it within the next day or two. The design is terrible, when the oven is being used the front edge of the stove top gets ridiculously hot ! No good if children are around and no good if you should lean on the edge of the stove while bending down to look in. I have never seen a stove top/edge get so hot from the use of the oven, this is a very bad oversight on the designers

I was very, very upset that I just decided to return the item. We returned the rangehood the evening of December 18. When we were trying to get the payment credited back to us, the appliance manager, Ronda, insisted that she will have to give us the credit back as a Sears card because we had paid using a Mall card. We said this was unacceptable because we no longer wanted to shop at Sears given the kind of service we experienced. She said, she had to credit us back the way we paid for it. If she was to stick to rules, then the way we paid for it was through the mall card and that was how we wanted it back. She said, she did not want to argue in circles and walked away.

This was a picture of how a manager at Sears dealt with issues. We called Corporate Customer Service, where the customer service agent, Kelly, also rudely told us that we had to get a Sears gift card. We were being forced to take back $260 worth of Sears credits when we did not want to shop there anymore! It was not our problem that their system cannot give us a mall card. We wanted our money back and this should have been processed internally. We finally approached the store manager and finally found someone from Sears who was solution-oriented, a problem solver. After all the hassle that Sears put us through, this was just way too much.

I specifically ask for it to be in a shipping carton or wrapped proerly in bubble wrap or something since it was a floor item and they had no more in stock .The salesperson assured me it would be.I did not even get 3 blocks away from the store after the sears associatess loaded it and it fell over and broke so I turned around and went back to the store and the assistent manager Linda ?? was very rude saying we would have to come back the next day and talk to the store manager Shannon King which we did he was also very rude and talking over me not even listening to what I was trying to tell him.

He just kept repeating the same words over and over not my problem not my problem not my problem you did not secure it you did not secure it I tried to tell him that we have always bought our appliances at sears and dealt with professional people that would do this for us or suggest to us what might need to be done.I tried to explain to him that his staff was ask several times and assured us several times that all was well.I feel his staff was only thinking of hurrying and getting out the door since it was 30 minutes until closing the night we boughtthe stove.It it is bad enough that he felt he was under no obligation to even order or pay for parts but his rudeness topped it I have the call was recorded and I plan on letting as many as possible know how they can expect to be treated if they shop Sears Muskogee,Oklahom

1. Kitchen Aid Refrigerator:

2. Kenmore Electric Range:

3. G.E. Microwave

cost for repairs would exceed cost of replacing microwave

I own a Kenmore range w/oven Model #79096114401, Serial #VF44956205 bought in 2004.

About 1 yr.ago I noticed that everytime I put the oven on self clean the top of the door would get brown from burning. I reported this to Sears and they sent out a serviceman to see the problem. He said it was the gasket around the door. to replace it would cost me over $300, i said forget it because I can get a new range with that.

Last month I read in the Newspaper that there was a recall on Kenmore/GE wall ovens for the same problem. the door would burn with self cleaning. I emailed Sears (a couple of times) and Kenmore and said if I am having the same problem dont you think someone should look into this before I have a fire.

Still no answer. Why does someone have to get hurt before they do a recall?

Please help me.

We bought our Kenmore Oven in 2001 - bought the extended warranty lasting until 2004. The Sunday before Thanksgiving 11/23 my husband was baking a meat loaf. After 45 minutes he happened to check it and the oven was in "broil" mode - had ruined his meatloaf and probably would have caught on fire if not checked.

The repairman replaced a part which cost as much as the oven - $600. We started to go buy a new oven because we don't trust this one - but with Thanksgiving only days away and 15 folks coming - we decided to use it and watch it every second.

I have numerous emails to Sears and to the Kenmore manufacturer - they could care less - and they don't take this serious. I basically wanted to know if there was a recall - but they can't tell me that and said there is nothing they can do.

do not buy kenmore or any of sears products.

Range purchased in 2007 has a broken surface. Scheduled a service appointment for 11/21/2008 apx from 8-12. I called them at aprx 11am to make sure they were comming out. Recieved a phone call shortly after saying they had to cancel the apppointment and reschedule. I am not happy at all with the lack of concern and lack of customer service Sears has.

My father had to miss a whole day of work to stay home for the appointment, and our household will have no stove for Thanksgiving. I tried to call Sears and spoke to 4 different people that all gave me the same answer like they were reading from a book. The last person's name was Victoria # 80197 in the exective department. She stated that everything had been rectified on there end and there was nothing more they could do.

My father so far will have missed 2 days of work, and no one has even been out to our house.

On Tuesday November 11,2008, I called the Parts and Service department and spoke to someone name Louise, to notify them that my touch pad which controls the oven was ot working, and therefore I could not use the Oven. I asked that they order the part for that problem before coming and wasting time to wait for the part. I was told that someone would be there on Friday. No one came, no one called. I called on Monday Nov. 17.08, and was told that they were waiting for the part. I called again on the Tuesday to advise them that complete Range was not working and therefore I cannot Cook any meals as the stove top was now not working also, and I am a diabetic and must have proper meals prepared. I found myself in a circle of lies from the ladies in the Parts and Services and everyone giving a different story as to why no one called or come out to assist me.

Today I got to found out that the Part is in Belville, Ont., and I live in Pickering Ont., I also found out that the part is on back-order, I also found out that the technician could not come out to me and someone cancelled my order. (This is the service which I so graciously paid my hard earn money for) most of the ladies were very rude and the phone was even put down in my ear. IS THIS THE TYPE OF SERVICE SEARS ARE OFFERING?
when on your web site you are telling the public that you give customers "value peace of mind". Isn't that false advertisement?. NO one should have to wait this long for service to a major appliance which they pay for. My family have nothing to prepare meals with and we have no money to buy junk food for another week.

They finally sent a guy around today with NO PART only to tell me what i already know "it need a part", and when he called into the office, I got yet another story, they cannot get the part until next week Wednesday, and it will be about next friday before I can get my Range fixed. How do I know they will not come up with another story by that time? I really think that the public should hear about this story and should check your complaints on the Web site before purchasing anything from Sears.

I want to be compensated for my time without a Range. I am waiting to see what results this email will bring.

I look forward to hearing from you and to have my proble resolved expeditiously.

I purchased a Kenmore glass top electric range Spring of 2002. The model # is 790.92411. Because of poor design, oven steam is vented below the left front control. Now, the paint is peeling off the control panel right under the that control knob.

I called Sears repair department,which is not located in the United States, and spoke to someone who had difficulty speaking understandable English. I wanted to talk to a service technition to see if there was anything that could be done. Well, guess what! They are no longer available to speak to the customer. So, I put in a service call in the amount of $85.00 to be told that it can't be repaired.

The whole panel would have to be replaced for an amount close to $400.00. I paid $528.00 for the stove to begin with. Now I have to be careful that paint chips do not fall into the food that is cooking on the back burner. How can a company with many years of experience make such a product with such a design flaw?

Oven delivered by installer on 11-08-08 was dented. The installer notified the sears store, signed papers stating it was damaged and promised new oven. After several broken promises of a new oven, several broken promises of new delivery date and several consumer promises we want our new oven or return of our old oned.

On Monday, November 10, 2008, I contacted Sears' Appliance Repair regarding service for my broken oven. I scheduuled an appointment for Friday, November 14, 2008. I was informed that someone would coming out tp my home anywhere between the hours 8:00 am to 5:00 pm. In order to be home for the appointment, I had to take the entire day off from work. At approximately 4:00 pm on Thursday, November 13, 2008, Sears called and cancelled the appointment reporting that the technician was overbooked. Talk about cancelling at the 11th hour!

I have taken an entire day off in order to fix my oven. I now am frantically calling other appliance repair companies in the area to try to get someone out tomorrow. If I cannot get an appointment for tomorrow, I will have to take another day off to get the oven fixed. It has cost me time and money in dealing with Sears. I will never purchase another item from their store nor will I ever call for any type of service

Sears Kenmore Range - approximately 7 yrs.old. Have had no problems whatsoever until last night. Set oven to bake at 350 degrees. I put a pan of cookies in the oven and within 5 minutes,smoke was coming out of the vent on the back of the stove. I looked inside the window and the cookies were charred. At the same time,there was an error code on the touch screen,as well as an alarm going off. At that point, we turned the oven off, however, the broiler did not shut off.

My husband tried to get the pan out of the oven but was met with huge amounts of smoke. Our smoke alarm went off and he went into the hallway to turn it off, thinking that by the time he walked back into the kitchen, the smoke would have gone done. However, the broiler was still on and when he tried to open the oven door again,flames shot out at him. We got the fire extinguisher and I also called for the fire department. The inside of our house is filled with residue from the fire extinguishers and the stove is ruined. Luckily, our house is still standing and we have insurance, but is still going to be very expensive for us as well.

Sears needs to be held accountable for these stoves. We will not purchase another electric stove,and of course the price of a new gas range is substantially more than the cost of the range we purchased 7 years ago, so we will have to pay the difference,not to mention our deductible. We will also be losing time from work to take care of this. I work for a law firm who does a lot of product liability work, so I know that Sears has a definite liability here to make restitution to my insurance company.

My cooking range has problem and one burner is not working since a month. Tech came and as usual with sears he ordered part-a wrong one-came after 15 days and ordered new part and since has not come now.Cooking range is still not fixed after one month. When called Sears.com they say there is no time limit the protection plan mean you do not pay for repairs and it can take sometime six months!

In September 2008 our Kenmore range which we purchased in August 2007 stopped working so I called the 1800home and they said they would send a tech out Oct.2 he said the element was out we had to wait until Oct. 22 for us to get the part and them to come back out. The second tech came out and she installed the element. Two hours later I went to make dinner and it was still not working! So I called back furious. They said the soonest they could get someone out was the next week! So she came back Oct.30 and said it wasnt the element it was the clock/timer control so we had to wait AGAIN for the part and here we are on Nov. 4th waiting for them to come out and install it!

The appointment is today and I asked that they be here early so I can go to a Dr.'s appt and here we are at 11:30 waiting for them to be here between 8-12:00. You would think they would have some sense of urgency since I have been waiting 7 weeks for my stove to work! I have been waiting 7 weeks for my stove to work which is just over a year old! I have tried to talk to store managers, managers online and have sent numerous complaints to Sears and all they say is that they value me as a customer! If they valued me as a customer someone would have been out here 6 weeks ago making sure my stove worked! I have never been so damn frustrated in my life! This is absolutely ridiculous!

On 10/14 had a service tech out to look at a dual burner on an electric stove that would not work. He said the element had to be replaced and that he would order the part which would be delivered within the week. Part arrived as scheduled,. I scheduled a repair man to come between 8-12 and he did not arrive until 1:30 (I had to call Sears for his whereabouts)When repair guy finally came he informed me that it was the wrong part. They other tech ordered a single element instead of the dual element. He would reorder and return in about a week to fix. As he walked out the door, I turned the breaker back on from the stove and went to make sure he reconnected the stove so I could use the 3 out of 4 function burners.

When i turned the stove on, sparks flew out of stove and breaker blew. I had to run out to his van and inform him that he failed to properly reconnect. He came in and said that he properly reconnected it so I could use until next week. That night I was about to make dinner and turned the rear burner on. It would not heat, but when I turned the front knob, now the rear burner works as well! Therefore, he improperly rewired it when he said it should function. Now, I only have about 1 properly functioning burner.

I call and complain to Sears about the techs improper wiring. Service for proper part is scheduled for the following week. Estimate arrival time 8-12. At 1:00 still no repair man. Sears tells me he started late, so he is running behind. I inform them that I have to leave my house by 3:00 so he has to come before then, they cannot make any promises and told me I would have to reschedule if they guy does not get there before I leave.

They stated they cannot reimburse me for any of the money that I spent yet because the repair is not done....though they charge you for the repair BEFORE it is ever completed. Currenty 2:15 and still no tech...Looks like a reschedule will be necessary.

Unable to cook for about 3 weeks now due to the unsafe wiring of my stove.

I had already made a complaint to this website on a range that I had purchased from Sears that resulted in the melting of the control panel. After a month or more of declining their offer to pay a total of $250 in parts and $100 labor, Sears came to an agreement that they would completely reimburse the total amount that we have to pay in order to get the range fixed.

After several times of asking the rep that they will reimburse the complete cost, we had all the work done. I just found out today that they will only reimburse $250 and rescinded the original offer. I can't believe that a company of this size would actually swindle a consumer. This is absolutely absurb!

They screwed me over a total of OVER $400 in which their first quote was $400.

I ordered an oven range. It was on back order for a very long time. I tried to follow up with the order but received extremely poor follow through service. I got lost in phone routing. I was disconnected several times. I was asked to start over several times with my issue. I kept getting, "I am sorry", but nothing was handled well at all.

After one or so months my oven range arrived. Unfortunatly it didnt fit, like the sales person said it would. I returned the applicance, box untouched. I am on the 10th day and I have received no refund. I called the phone tree. I was told I had to contact the store manager to have them fill out a house ticket and start the refund process ALL OVER AGAIN!

Why is the customer doing ALL the follow up and ALL the leg work? I am thinking of getting a lawyer. This entire process has stressed me seriously. I want my large refund back or I will take legal action.

Bought extended service plan for a double oven. Oven broke after 2+ years, I called and scheduled service. The technician arrives opens up the oven then says Oh I can't work on this without pulling it out of the cabinet. It weighs 300+lbs and I'll need a lift and a 2nd repairman to assist. Since they had all this information in their database, why couldn't they plan ahead.

I make a 2nd appointment and get the usual sometime between 8am - 5pm, which is a horrible inconvenience. 5pm comes for the 2nd appointment no repairman. I call up and am told that they cancelled my appointment because a 2nd repairman wasn't available. I ask to speak to a supoervisor and the lady refuses, but assures me I'll be the first appointment next time. By now I've wasted 2 entire work days on this.

3rd appointment comes and big surprise I am not the 1st appointment of the day. Its 11am still no repairman. I call service again and demand to spoke with a supervisor, Carla gets on the phone, I request to speak with the Service Manager (have him call me) she refuses and says she'll only leave a note for the repairman to call me. Now its not the repairmans fault, he doesn't create his schedule, it is given to him. So what good is it to have the repairman call me. Just to be clear this is not a complaint against the repairmen, they work very hard, do excellent work and are usually very pleasant. The problem is with the service operators and the Service management.

2 days of lost income and likely a 3rd day today.

On Friday, 10/3/08 we had a very scary incident happen with our Kenmore cooktop range. While baking something in the oven, a saucepan was put on the cooktop. This caused the electrical / control panel to blow up and burst into flames. The flames shot out the vents in the back and burned up the wall behind the range. My 9 year old son was in the kitchen at the time and came running to me yelling FIRE FIRE. I retrieved the fire extinguisher but when I got back to the range, the flames were out.

When Sears was contacted, they declined any and all responsibility. The range is a very expensive Kenmore that is only 4 years old. I feel that a repair is unacceptable and would not feel good about having it in my house. Sears would not even pick up the repair cost of $141. I feel that this is a situation that may warrant recall of this product. We are lucky that nobody was injured or worse yet killed by a house fire.

Economic damage is replacement of a 4 year old range. The cost saving route would be repair but as I said above, I am not sure I can sleep at night knowing that this potential bomb is in our kitchen.

WE bought Kitchen aid brand built in oven and microwave form Sears in 2002, with an extended warrenties and we have been extending it now till 2012. The unit has had problems since we bought it. They have been here every year number of times for similar problems. We requested them to replace the unit as they keep us waiting whole day and this has happened every time. They would not replace as we had not requested 4 times in a year to come out. Every problem they come out 3 to 4 times, but since the problem does not close they count as 1 call. Is there anything we can do. Is there a lemon law that can get a resolution.

The electrical control panel malfunctioned and the broiler would not turn off. It resulted in a fire in the oven. I unplugged the oven and let the fire burn out.

The oven is no longer functional from the fire.

I have a GR406LXKBO I have replaced the darn self cleaning part twice. I never got a manual and each time I have to repair this it is around 350 dollars. I am a senior citizen and with a heart condition and cannot take the fumes from cleaning sprays the guy who came out told me to get another stove that works or get oven cleaner.

It does not clean ALL I GET IS F1 OVER AN OVER AGAIN.

Approximatley 8 years ago, we purchased a Kenmore Elite range for approximatelty $1,200. This past Sunday morning, on September 28, 2008, when I was boiling water, I heard strange, loud, crackling noises. I looked over at the stove and the entire middle of our stove top was gone. It shattered and fell into itself. There was a gaping hole in the middle of the top of the stove because the glass collapsed inward. The rest of the glass around the stove was cracked and broken. I quickly turned off the gas burner. It took me a second to process that the gas lines in the top of the stove were exposed. I evacuated my children from the house for fear that the pot would fall into the hole and then burst the gas lines. My husband removed the pot, unplugged the stove and turned off the main gas line to the stove.

I made numerous calls to Sears customer service and spoke to various individuals. There was only one representative that seemed to understand the severity of the situation. A technician, who was a pleasure to deal with, was able to come out on Tuesday afternoon, two days after our stovetop collapsed. We were told that the glass collapsed due to heat and stress.

I personally have never heard of a situation as ours, and even though the stove is 8 years old, I dont believe that it's normal for the glass to shatter and cave in. I believe that it was defective and it was also poorly designed. When we purchased the stove, it came with four grates with each grate weighing just under 4 pounds. Why is a stove designed with porcelain sitting on a glass top, with an additional 11 to 12 pounds of cast iron grates which adds additional stress to the glass that surrounds it?

Currently, we're without a stove (and oven) and it seems as though Sears just swept this event under the rug. We were very fortunate that no one was hurt. I would have hoped that Sears would have at least took an interest in why their product reacted in the manner that it did, and made arrangements to make sure that this didn't happen to another family.

We paid approximately $85 for the service charge. The cost of fixing the top of the stove would be approximately $500. At this time, I have no trust in Kenmore products and will not fix the stove. We do have pictures of the damaged stove, as well as the actual stove itself. We are currently researching which stove we will purchase next. I did request that Sears refund our service charge, but my request was denied. I was told that if I didn't pay the charge (the charge was paid when services were rendered) that they would send me to a collection agency. In short, Sears products are not what they used to be, and, overall, with the exception of the technician that we dealt with, their customer service department is deplorable.

I scheduled a service call to repair my gas oven. 2 days of no show. I complained both days, and lost money by taking time off work. Sears apologized, but clearly their service is innefficient. They did nothing to satisfy my complaints.

My oven still does not work, and I lost 2 days of work.

Myself and my family went to Sears to purcase a stove and refrigerater. They were having a promo if you opened a Sears account there's no interest or payments for 6 months. We picked out a stove and aplied for the card. We waited nearly 2 hours. The response I got was the computers were down. By this time my kids and wife are getting restless. I asked to speak to a manager. To my surprise he was sitting on a counter by the register. I asked him, what he was going to do about this? Nothing I can do in a snied way.

I drove 50 miles to get here, we spent 1 an a half hours to to a credit check and thats your answer? I told him I was [upset] and he should try and make me leave there feeling satisfied. Same response. nothingt I can do I said fine, I'm going to put a complaint in about your behavior and how you did nothing while, during and at the end of the trans action. He said, so what. I left the store with nothing. The whole day was a waste of time. I don't even know if they ever got through the credit check.

Angry that I wasted a day off and this guy did nothing to help or make the situation better. And I still need A stove.

Oven is garbage, dishwasher is junk! What a horrible company! Self destruct in 2-3 years! Service is more than replacement! Spend the extra $$$ for value.

this is the sears scratch and dent store where all the appliances are suppose to be working they shouls just have a dent or scratch. I have been purchasing appliances this way from Sear for many years. They are completely backed up just like you would get from the regular store and warranties are offered and so are extended warranties. I got my oven in July 14, 2008 but my kitchen was having renovation done so it was around the 16th of august that we first plugged it in and found out the top part worked but the bake and broil did not.

I called sears and they said I would have to wait until Aug 26 for a appt. when the repair man came he looked at it and said a part was bad and he would order it the next date for service was Sept 5th. the second repair man came on the 5th and said the 1st guy ordered the wrong part. So he orderes another part and again I waited next repair date was Sept 11. When that repair man came he said the 2nd part was wrong too. He made a call and found out that another part I didn't know about need to be order and that part was on Back order until JANUARY 2009.

I called the sears 1-800 number immediately and talked to a rep. she then talked to her supervisor that told her to tell me that there was nothing they could do If it had been under 30 days they would exchange the oven or rent me one until Jan when the4 part came in. I think this is horrid, they thought it was funny beings the holidays are in that time period. I told them that i hadn't used the oven the firat 30 days and as soon as i had plugged it in that is when I contacted them. They said too bad i should have checked it out before.

I didn't think it was legal to sell a non working appliance when it was specific told to me that the only thing that was wrong with it is a dent at the bottom. I don't see how they can let a dedicated consumer go 4 months with oiut a stove and don't offer to rent one or exchange it even after 45 days it is down right hateful. Only being able to cook on top of the range not being able to bake and prepare thanksgiving or xmas dinner for all my family, What is SEARS thinking.

Bought double wall oven and cooktop - scheduled installer - Installer said the 220 cable wires were not covered and could not install. Sears then sent electrican who came and said he couldn't do it because it was to heavy, said they should sent 2 people. Called at least 5 other times and each time was put on hold and had to start all over or was purposely disconnected. Very Frustrated with level of service.

Have not been able to use the oven and as a result spending more money on eating out.

Kenmore Model 790 Slide-in Gas Range. We purchased this model 15 months ago and have had issues with the oven door handle. It is a huge danger to the consumer as the screws in the handle will loosen when the oven heats up causing the handle to come off when you open the door. we have experienced this and it is not fun. The Oven door is glass faced and is held in place at the top be these same two handle screws. The Screws are course threaded and screw into the plastic handle from the back side of the oven door.

I believe that when the screws heat up the heat transfers and causes fatigue in the handle threading. I believe that consumers should be protected by this error in manufacturing or in the very least Sears should make consumers aware of this danger. Sears is more then happy to send the repair man who will replace the handle and screws and that will help me but will it help you? How many times will someone have to get hurt before this stupid flaw is fixed. There are a number of web links and numerous threads from all over the country from people experiencing the same issue.

I wonder what happened to pride and service where you could talk to an honest tech and get real answers. I have spoken to Sears customer service, Sears national customer relations/ Kenmore service and Frigidaire/wci customer service( who made the Range under the Kenmore name) and guess where it got me?...always back to the same call center. Deep sigh!

I have been very calm and rational and extremely polite to the voice on the other end of the phone and have landed right back to ground zero. When I finally spoke to my regional area repair department ( see being nice on the phone will get you a different non call center number) and after calling two different states using non 800 prefexes to get the number the repair center said that there was no service bulletin on my problem (candidly they said they had other issues with this model just not my issue)...yet! and good luck when you call the repair man.

I have filed a complaint with US Consumer Product Safety Commission. I will write a letter to Sears Corporate I know ...I know... they will have me contact the call center other then that I'm just another little fish in the softer side of the Sears sea.

My Kenmore Gas Stove was only 3 years old. Why is this product not been recalled? There was glass all over my kitchen floor and as a result of cleaning up the mess, I cut my finger. I can only imagine the expense to repair this glass door front. Where is the consumer protected from these type of incidences.

We bought a Sears oven [model 655.92022, electronic glass top] in 2001, this evening we were baking crab cakes when there was a power surge in our home, the power went off, back on, and then our fire alarm went off in the kitchen, we found the oven red hot after about 15 minutes of baking, but the broiler was on, and when we turned the oven off, the broiler STAYED ON! We had to turn off the electric breaker to turn it off. I read similar complaints on your web site, I plan to contact Sears for service but it sounds like a defect in the oven because others have had similar experiences. Any feedback appreciated.

My Microwave/Oven combo from Kenmore is about 5 years old, though practically new as we rarely use it more than once a week. Last night, we were baking chicken on low (285 degrees) and left the room for 10 minutes to return and find the oven really hot. Opened the door and the broiler was on! We did not turn it on. Pushed the off button on the oven and the broiler would not turn off. It got hotter and hotter.

Finally we had to turn off the wall circuit breaker. When we turned on the breaker again after the oven cooled and we thought it safe, the broiler came on again! It will not turn off.

I call the Sears Recall center and they say there is no problem, but a quick search on Google shows several reports of this same problem. A technician from Sears is coming to my house to 'look' at it and determine the problem (65.00 charge just to come and tell us what is wrong!) I feel with this many complaints that the Govt. should do a mandatory recall on this oven.

Off doesn't mean off with this appliance.

On July 1st We called Sears for service on our Maytag Gemni Range. The duel element was not working they said the element needed to be replaced and proceeded to order and scheduled a service date of July 8, 2008. Thursday July 3 received a call from service saying the part is in and the serviceman would have it. Monday July 7 received a tape call confirming service day of July 8 and times between 8am-5pm.

July 8- repair tech arrives 3:00pm but does not have any part saying they were to deliver the part by couier. He turns the element on and sees that the dual element does not work, only the small element lights but not the large element he does no further trouble shooting. He then proceeds to tell me to pay him $69.95 of the total bill of $137.00. Needless to say I told him I would pay when the unit is fix correctly.

July 8- I called Sears service again and explained the whole event, the rep said I will forward this to repair central. July 10- I called Service and confirmed with them that the part will arrive on Monday July 14. July 14- Service tech arrives installs new element and still burner does not work with only the small element going on, he now says it must be the switch. He removes the new element and proceeds to order the switch P/N 74006467. He now says the total for the switch and installation is $199.42 I paid a portion of the bill $82.79. July 21- Service center called at 7:30 pm left word on tape but was not very clear.

July 22- I called service they informed me that the part was shipped and wanted to schedule a day and time but I said to wait until I have the part. July 22- Again received a call from Center they have the part and assured me it would be here for the repair tech and wanted to set up service. We set the service for Thursday July 24 between 12 & 5 pm. July 23 - Part arrived. July 24 - NO ONE SHOWS UP AND NO ONE CALLS. July 28 - That evening received a tape message service will be here on Tuesday July 29 between 8 - 12.

July 29 Service tech arrives 8:45 takes out the part from the unopened package,looks at the part not sure it is correct. He then proceeds to install and the switch works but is the wrong one as it has no visual indicators for the small and large element. He said he would leave this switch in and for me to pay the balance and he would reorder the correct part and leave his cell phone number and I could call him when the part arrives. I told him I would pay the balance when the correct part is installed he then proceeded to remove the new part, replace it with the defective switch and reordered the new correct part number 74008718.

I then attempted to call Sears Service to speak with a service manager, but this was a waste of time. I made 3 attempts and each time they transferred my call to the National Customer Service who then would transfer back to Service and at one point they dailed on the open line and I was then disconnected. Many wasted hours of my time attempting to fix a$12.00 item. But most importantly the total disregard by Sears Service for their customer

I would like to bring to your notice that the store associates did not at all at any point mention this to me.

This was the beginning of my miseries with Sears. I called in a contractor and paid him $ 200 to install this range only to realize that this was a defective piece. I called in and sears customer service promised to deliver a second range I lieu of the defective piece. The second time when this range was delivered , they delivered the item late as opposed to the 2 hr time window given to me by the automated system. I again had the same issue Delivery Team was rude and in spite of repeated request had left all the trash onto my drive way for me to clean up. Secondly due to sears fault I had to pay another $ 200 for a second time installation.

It was clearly a mistake on sears part for delivering a defective range and not paying for the installation. In my case I had to shell out $ 400 from my pocket for no fault of mine. I am disappointed because sales and delivery team have been deceiving customers like me. I expect certain quality level from Sears which was lacking entirely in my case. I Had to pay $ 400 from my own pocket for no fault of mine. Top it all my Kitchen was not functional for full 10 days due to this.

I bought a very expensive black gas range, with digital clock and temp. My problem is I can't use the oven and the stove top at the same time!! I found the problem a few months back when I had preheated my oven for garlic bread, I had noodles boiling on top, all of a sudden we smelt gas, I saw the top was on a medium, not high, and the temp on the oven was like 150, me being absolutley uanaware, opened the door to the oven, and was about knocked off my but, I guess the pilot light had gone out and for some reason when I opened the door the pilot decided to come back on, with all that stored up gas!!!!

I still have a warranty because I bought extended ones, but at this point I'd like to just get the guy that schedules the appointments to call me back!!!(like he said he would) Through several more cooking attempts, and almost getting blown up, I decide about 2 months ago to buy one of those portable two burner electric deals, so that is how I have been cooking, for a family of four.

Another thing it does is I have to shut the central heating and air off when I use the top burners, or the flames act like the are going to blow out, I first figured that one out when it took almost two haours to boil a head of cabbage!!!!

Almost being blown up!!! Buying and using a camper like electric stove top. and smelling gas I don't know how many times. I try to cook on the grill, rain or shine it's a lot easier than messing with that oven!!

I called for repair on a new range/oven only 7 months old (still under warranty). Was given a date a week out. Called the day before to confirm. The day of the appointment Sears called to say the technician could not make it, and there was no other tech that could take the service call. I lost a day of pay for no service. They have rescheduled my repair for the following Wednesday with the same technician......... Why did i have to wait another week? They advertise they have over 10,000 technicians.

I turned on the self clean on my Kenmore Range that was purchased at Sears in Naples, Fl. About an hour into the cleaning I noticed the stove was extremely hot - I could not even touch it. I turned it off immediately. Well, next I noticed that my drawers on both sides of the stove had melted. Because I dont have a maintenance agreement and the stove is 3 yrs old, Sears has the audasity to want to charge me to come out and assess the damage. I have to let them come out before I can file a complaint with the BBB. The instuctions for self cleaning does not metion anything about opening up cabinets of drawers next to the stove while its self cleaning. I dont care how old the stove is, it could have burnt down my home. This is definetly a safety issue.

Hit it on the razor sharp edges and bleed for awhile.

TERRIABLE.....

With that information provided by the service repair man, I went to Sears and purchased a new stove for $599.00 ($697.55 with tax and delivery charge).

As soon as the delivery men left, I turned on the new range and it immediately popped the circuit breaker. The same problem existed.

I began calling and writing Sears Customer Service immediately after the above and got the runaround. I was transferred and transferred to numerous people. I told the same story over and over again with no satisfaction. My fiance' stepped in to help and went to the Sears store in Maplewood. He was told it would be taken care of, we would get compensation for the service repair error. However, he continually was told someone would get back to him right away. It is now 2 months later and we still are being told someone will take care of this and get back to us.

I have received the charge bill and do not want to pay but I do not want to also ruin my excellent credit rating by deneying payment. I'm at a loss.

On June 20, 2008, I received a phone call from Sears National Customer Relations. My fiance called them and after again numerous people, numerous explanations, he was told there is nothing Sears can do. Sears told him that we have no proof this happened. NO PROOF? I have emails, receipts, service repair confirmation etc. WHAT ELSE DO I NEED?

I'm so upset about this that I feel like boycotting Sears, writing the local TV stations or something to get satisfaction.