Sears Lawn & Garden

I purchased a Craftsman Snowblower in Oct 2009. It worked first season. I used it for first time second season in Jan 2012. It started but gas was leaking (steady stream). I stopped it. Gas leaks until tank is empty. This is very unsafe. When I called Sears, they said warranty expired in Oct 2011 so they would not cover cost for repairing unsafe/defective design.

I bought a craftsman lawnmower and have used it about 6 times. While using it the side of the engine blew out. Was told it was still under warranty and to bring it in. Just received a call and was told it is not covered because the rod blew out of it. I would think it was covered because it was a defective engine. It was used properly and had oil and gas in it. Sears said it is not covered.

I bought a Sears Craftsman ys4500 several years ago. It has never worked right from day one. It was hard to start right off the truck and the first battery in it lasted about a year. It would backfire many times on stopping or starting. Now still same problem, never buy this brand again.

I purchased/ordered from Sears on March 25, 2011 with instructions to pick up on April 1, 2011 after 2 PM - and did so - a brand new Craftsman 21" Highwheel, Rear Bag, 190cc Push Mower with Ready Start/Smooth Start, 49 State Version (Sears item number 0713891600, model number 11A-B25E099). I got it home, opened the box, read the instructions, and performed simple assembly, installation of motor oil supplied, and gassed it up. The mower started and ran fine, and let me mow the yard the first through the fourth times, with each mowing session approximately a month apart. Rest assured that always, due to years of habit, I checked the engine oil level and gassed up before each and every use.

But then, come the fifth mowing session, the mower was a pain to start, and kept running when the lawn cut was finished. I thought at that time that I might need to get the mower to Sears where it was originally purchased if these problems persist. So come the sixth session sometime around late September, the mower absolutely would not keep running, then not start at all. So yes, it was not just a might, but became a "must take back to Sears" - which is 20 miles away - for their assessment.

On September 30, 2011, I took the mower to Sears and spoke with the store manager of the mower's aforementioned problems. He related to me that Craftsman had been having a lot of problems due to ethanol in gasoline. I told him, "Rest assured, I know not to use E-85, but also know all gasoline has a small percentage of ethanol in it." He told me that yes, even that was creating problems. I then said that Craftsman and/or the manufacturer should address their problem with an appropriate design. He said that they had and/or will. But the bottom line is that he, the manager, told me to do the paperwork, check in with one of the sales associate girls for the mower to be checked out for warranty repair. I did just so, and the girl told me it would be ready for pickup come October 14, 2011.

So come Saturday, October 15, 2011, I went to pick the mower up. Heather, one of the store sales associate girls, told me the mower was not there to be picked up. She checked the status in the computer database, and told me my mower warranty repair order had a status of "Awaiting Approval." I asked her what that meant, and she said she did not know and could not find out since they are not open on weekends, but she asked me to give her my phone number for her to call me come Monday. I said to her the "Awaiting Approval" probably meant that the mower repair center was waiting on Sears' warranty approval to follow through. She said she had no idea.

Then come Monday, October 17, 2011, Heather called me and said the "Awaiting Approval" had to do with me giving approval for Sears to charge me $265 for the repair. I asked why, since it was under the Craftsman 2-Year Full Warranty and/or the Briggs & Stratton 2-Year Standard Warranty. Heather said that the mower's master cylinder had no oil in it, and that I had not purchased the master warranty - whatever she meant by that. I was very insistent that was totally inappropriate, and why should I, the consumer, bear the brunt of the manufacturer's ill-conceived design, faulty manufacture, and/or failure to warn not to purchase such a piece of junk mower?

I finished with Heather by saying that I know she is not in a position to handle this mutually fairly and appropriately, other than just to be the bearer of bad news. But I told her to give the store manager a heads-up that I will see him in person, giving him an opportunity to make it right, seeing how he knows even more about these mowers' engine problems than he originally related to me when I dropped it off for what he had me assuming was a warranty repair. Time will tell, once I get a chance to get over that 20 miles to the Lumberton Sears for that face-to-face with the Manager.

Repair ticket# 7022669

With regard to the repair order listed above, I've issued a stop payment on the check due the price they charged me. When I brought-in my wheel trimmer, the tech told me it would be repaired as a "flat rate repair", includes parts and labor - $89.99 + tax to which the diagnostic fee I paid would apply.

When I picked-up the repaired trimmer the charge was $261.74 + tax. I paid by check because I needed the trimmer back, but I placed a stop payment on it because I was overcharged against the original agreement. I'm willing to pay the balance of the original agreement only that I signed, less any stop payment fees I had to pay my bank.

We have a Sears lawn tractor that we purchased 3 years ago. The thing stopped working last year, but we decided to wait until this year to fix for the new season. When we called, it took over a month to come out, when they did come, all they did was jump the battery and left. This was not the problem we could have jumped it ourselves. So we called again. They can't come out for another month so we're paying for someone to mow our lawn, which is getting expensive.

So now the technician came out again and jumped the battery again and swore it's the battery. He wanted us to pay him another trip fee. We refused to go out and buy a new battery, and lo and behold, it still does the same thing. So either their technicians don't know what they're doing or the tractor is a piece of **. Meanwhile, my yard is growing and it needs moving.

A few years ago, I bought a DYT 4000 Sears Lawn Tractor. It had a 48-inch cut and a 21 hp Briggs engine. Later, I found out that it was a Husky engine under the Briggs label. It cuts fine and I liked it. But, over time it developed problems. The first thing I noticed was it got too much grass on top of the deck and I had to clean off the top several times in the middle of cutting my yard. It is just the way the deck is designed. Also, I could not use water pressure from a garden hose to clear the top of the deck because it caused the clutch to slip. A little problem, but of no real consequence. Then a back reflector fell off. I just used double back tape to put it back on. No big deal. Next the head lights burned out so I replaced them. When I turned them on, they blew immediately. At this point, I decided to run without lights.

Then later, I go to get it out of my barn and the plastic hood had major cracks in it from just sitting. This cost me about a hundred dollars to replace. This should have never happened. Later I had to replace the starter. Not too much later, the new hood started to develop cracks again. This time I pulled off the hood and left it off. The next thing was, I noticed it was leaking oil onto my belts. I found out that it had a blown head gasket. So, I bought a gasket kit and started to tear the motor apart. To get to the heads, one has to take off the muffler. I found out that the muffler caused the head gasket to blow. The internal baffle had fallen in the muffler because of inferior welds which caused too much back pressure which blew the head gasket. To re-weld the baffles, one has to split the muffler in two parts to spot-weld them back in place. There was no way I could do this with the tools I have and I was not going to spend another hundred dollars for this piece of ****. But, I cut a 2-inch hole in the top of the muffler, pulled the baffles into place and screwed them in. I then welded up the hole that I just cut back together. This made the muffler whole again. Now, I was off and running. At least I thought so.

Next, it started blowing fuses. I couldn't cut my grass with it for all the problems that kept popping up. After pulling wires off to find where the problem lies, I found out that the alternator was going directly to the ground and that the regulator was toasted. You could even smell the burning in the regulator. Well, I replaced the alternator and regulator. I am wondering, could this be related to the increased heat caused because of the defective muffler?

s are only good until the warranty expires. When looking at a mower, pretty doesn't get it. Don't get one that has plastic parts, and glued on reflectors.

I wrote a previous statement in October 2010 about my dealings with the Service Contract we got on a lawn tractor bought from Sears in Belleville, IL. I had further dealings recently with Sears on this same item. When we bought the lawn tractor; we were told that the repairs would occur on this tractor no matter how many times I requested it and no matter how the damage occurred.

They told me that I would be totally satisfied. Today (after waiting three weeks for a service call); I was called by the technician and told that in as much as I told them that the belt had burned up from having ran over a wire in my yard, I was responsible for the repairs and they would have to charge me.

I was a bit tiffed and called the repair service folks to lodge my complaint. After demanding that Jennifer escalate my call to her manager she gave me over to Protection Services, where I got to talk to James. After talking to him for a bit and really getting nowhere, he told me that he would have to check on something and that he would put me on hold for a couple minutes.

After waiting another four minutes, the phone mysteriously disconnected. I called back and talked to Susan, who informed me that I had not fully read the service agreement package and that as such, it was my fault and that no matter what the sales and management folks at the store told me, the document prevails.

I thanked her for being so kind as to let me know that I was stupid for falling for this tripe; but wished to speak to her manager, as I did not feel that I had any concern for resolution coming from her. She informed me that her manager was in a meeting and no manager is presently available and that in no way was she lying to me about that or anything she had told me.

Right, it was okay. I finally got her to take my telephone number and asked to have the manager call back. Anyone wants to place a wager on whether I get a call back? They both did tell me that I could write that great address and try to get a resolution that way.

I have had to hire a person to come out and mow just my front yard the other day. As the grass grew so much; he would not do the side yards or back. For that I am likely going to have to rent a tractor and a bush hog. Also, as I told them; without having believed the lies given to me, I would have chosen something like a John Deere instead.

So as far as I am concerned, I am out an additional expense for the lawn tractor, repair warranty, and time. Lastly, there is a fair bit of damage to my self-esteem and faith in good dealings. I have been a long standing sears customer from a family of sears customers. I will never again buy from that store.

My Murray built Craftsman ZTS 7500 caught fire and burned up! I went to Sears and told the lady what happened and looked at replacing it. Home insurance would not cover it ($5000.00 deductible). I went back to Sears because I was told they were having a problem with them burning! I talked to **** lady and she gave me a 1800 # to call. When I called, I was one (1) day out of warranty. I was in the store on the 12th of the month complaining about it burning, the warranty ran out on the 17!

The warranty person said to get someone to verify I was there (and I have that verification) and to see the Manager and see if they would redo the work order (backdate). The Manager said it was out of his hands and would not work with me or the warranty people. I Googled the burning problem, only to find out that Murray (the builders of my lawn mower) have a problem with leaking Gas tanks! I have been a loyal Sears customer for over 25 years. I bought 3 riding mowers during that time frame and they couldn't care less! They have a problem with leaking gas tanks, fuel lines coming apart, and etc. But they won't stand behind their products! They don't care about their customers, All they are now is a big K-mart. I need a good lawyer to sue. I guess, it's the only way I would get any help or replacement mower.

On Sunday May 1, 2011, my husband purchased a Sears Craftsman lawnmower online using the family and friends discount. The pick-up store was the Quaker Bridge Mall store in Lawrenceville, NJ. In processing the order, he was told that a text message will be sent to his cell phone when the lawn mower would be ready for pick-up. On Monday May 2, 2011, he received a text around 11:00 am telling him the mower is ready for pick-up at the Quaker Bridge Mall store. He got there at 6:00 PM and was told that the mower was not there that it was on a truck somewhere. They told him to call back the next day to find out if it showed up. On May 3rd, he called and was told that it was still not there.

He asked if the order could be transferred to another store that has it in stock. They said that the Woodbridge store had three in stock and they would transfer the order to that store. I called the Woodbridge store to find out if it is actually in stock and what the new order number was since an order number for the Woodbridge store was not provided. My first three phone calls to the store were transferred to the lawn and garden department. After ringing for a while, they were picked up and then hung up on. My fourth call was to customer service. They transferred me and I was hung up on again. On my fifth call, I called customer service and asked to speak to an actual person that I was being hung up on without ever speaking to someone.

Customer service transferred me to the office at the store. The "gentleman" that answered the phone told me that none was in stock and that it was on a truck. I asked if he could provide me the new order number and was told no. The reason was because he does not have a computer. I asked if he could find someone that has a computer and I was told no. He hung up on me. I called back one more time and was transferred to the same person who then put a woman on the line who said they would call me back. I gave them my cell number and she hung up on me.

I have never heard anything back from that store. I called the Oxford Valley, PA store and they had 12 in stock. I went to that location and was told that they can have the order transferred to that location, but they would have to call the original store Quaker Bridge Mall. They called lawn and garden and started speaking to someone and that person hung up on the salesman that was helping us. This is the last time you will ever find me in a Sears store. There is absolutely no customer service from Sears.

On 3-23-2010, I bought a Sears Garden Tractor, which the salesman recommended for gardening and mowing! On 3-11-11 after 2 hrs of plowing, the frame cracked where sleeve hitch attaches. I have spent over 4 hrs on the phone mostly on hold, only to be told 5 different reasons they won't warranty it! I have gone as far as they will let me, saying to write letter to Sears! I called several Sears stores and they said the tractor would handle 10 in plow! Now that I am having problems, upper management won't stand behind their sales associates leaving me with $3000.00 tractor that I can't use! Even their so called escalation team has been of no help! Their web site even states 10 in plow is for garden tractors that have 23 in tires or bigger and I have 23 in tires! False advertising! Then they tell me it was not a Craftsman plow and that voided the warranty! Nothing in their paperwork states that you have to use only Craftsman attachments. I have not been able to garden and save money on my food! Down time on other yard work!

A Sears technician came to my home on Feb. 4 to repair my garden tractor. I told him that the tractor backfired after being shut off and that the front tires were constantly losing air. I stood there while the technician did a quick inspection. Then he declared everything was fine, put stop-leak into my front tire valves, aired up the tires, charged me $99 for the visit and left. At no time did he repair anything related to the backfiring. I complained online and over the phone to Sears and they set me up with another service visit on Feb.16. However, they sent the same service technician from Feb. 4, even when I specifically requested them not to send him due to his attitude. I sent him off without discussion. I then complained to Sears Rapid Resolutions Dept. and that person told me that I never should have paid the $99 (according to the terms of my protection agreement with Sears) because the technician didn't actually do any "servicing" of the tractor (like blade changes, tune up or an oil change).

March 2 was set as the date of the next service visit and I was turned over to a Sears Solutions Dept., 1-800-479-6351, where I was given a case # *******. They said they would call me when they had made a decision on the dispute. They left a message and I called them back. They gave me their "apology" and offered me a $50 gift card or $65 to put towards any future repair costs, like when the tractor was next to be serviced on March 2nd. I selected the $65 because the backfiring problem (which hadn't been corrected) could lead to an expensive tune up. It hit me that they were actually dividing up the $99 that I had paid them on Feb. 4th: they took $34 for the stop-leak and airing up, and reserved the $65 balance, for their next service visit.

I am out $99, which I should never have had to pay. The repair of the two front tires was only a band-aid repair, as the tire rims (in my opinion) are not suitable for maintaining tire pressure in tubeless tires. The problem with the backfiring was never addressed by the Sears technician and now Sears wants me to believe that they are doing me a favor with their dispute decision.

My wife went to the Sears store and bought a lawn mower as a surprise to me. She came back and was very excited because she was told by the salesman that the lawn mower had the option of gas or electric. I was surprised and was not pleased that she was taken advantage of when she first purchased the lawn mower. I asked her how much she had paid for it and I was shocked. I accepted the gift and used the lawn mower. I used it approximately 5 times and the machine would not turn on after that.

My wife informed me that she was told it was under warranty. We took it to the store where she purchased it and we're met by a Sears Associate named Ali. He constantly kept using the phrase "keep in mind". After being frustrated by the Associate Ali, we decided to leave it to get checked out even though Ali had already made it clear to us that the technician would concur with his opinion and stated that the warranty was not going to cover the machine. We waited for several months and I finally went to the store and spoke with Associate Paul who was very professional and helpful. The technician sent back stating that the machine was not under warranty because I had broken the shaft. I hope someone in your office contacts me soon so that I can send photos of the machine so it can be clear that neither I nor anyone else in my household caused this.

I would also encourage the Sears store to send Ali to some kind of class to improve on the way he handles customers. My wife is the one with the account still open, her name is Amelia. The lawn mower cost approximately $328.00 and for it to last as long as it did is unacceptable and insulting. Sears has always pride itself in selling quality products and this product, by no means, lived up to the quality Sears advertises. I will be eagerly waiting for a response.

I looked online and found a refurbished snow blower. It sold for 107.93 up to 369.99, I believe. I found a store in PA that begins with T. I have that info at home also. At the time, they had the item. I had the person I spoke to online check and she told me that was the closest store to me. My son called the next day and asked them to price match the item to 107.93 like the store in Nevada. The manager said they do not price match. On the internet it says Sears does price match. If it is their store, it is just a straight price match.

If it is another store, they give you 10% more. I did not know there was free shipping until Dec. 17th using code "santa". I would have driven from near the Youngstown area to PA, a good distance. However, now that store sold out of the snow blower and it was priced at 369.99. I cannot afford that and I have always been a loyal Sears shopper. I want that item sent to the Eastwood Mall Store on 5320 Youngstown Rd.in Niles, OH. The lawn and garden no. is 330 652-3697.

Many stores are out of this model, but the one my son contacted about half way, had it at the time. A price match should have been done since they sold it for a higher price. It says right on the website price matches are made and shipping is free with code "santa". I want that for my dad. He is elderly and needs one. I cannot pay a lot at this time. My son was involved in avoiding a wreck, but it cost me over 500.00 for two rims, two tires and labor. Please help me. I bought TVs, self propelled lawnmowers, and sweepers at your stores for years. If this is not resolved ASAP, I will take my business elsewhere. What a way to treat a poor single mom. You have the free shipping code "santa" and the price match guarantee. I hope you honor it so my dad can have a merry Christmas, he is in his 80s. I am not asking for anything I am not entitled to, especially when you sell it at the price of 107.93, I believe.

I put a snowblower in layaway and had paid over $320 on it. I became ill and was not able to get out to the store for a month to make the final payment, but when I did, the manager said that Sears had canceled my layaway program because I missed the two week schedule of payment. They said my money would be refunded in 3-4 days. That was Nov. 27th. It is now Dec. 8th and I still have not received my money back.

I have called the Sears accounts payable department twice on the advise of the Store manager. They have no record of sending me a check. They told me to call the store manager again and he said it was mailed on Nov. 25th, which is a bunch of bologna because I never got it and the accounts payable department has no record. I am in a circle with Sears going nowhere and they have my money. Please help.

I bought a backpack leaf blower from Sears two and one half years ago. I still have all the literature and receipt. The unit quit working one month ago. The warranty clearly states a term of three years if used non-commercially. I have used this unit only at my house to maintain a one-acre lot. I tried to get Sears to honor the warranty but with no success. In fact, the warranty is still in effect until April 2011. The trail led from the Sears store where I purchased it, to a Sears repair drop off facility, to an off-site repair shop. Everyone was friendly along the way until the shop man called me to inform me that he would not authorize the repair work because the engine cylinder walls showed wear sufficient to cause the engine to fail. Such wear he insisted must have been caused by me using the unit without the air filter on. This is an absolute fabricated story, falsely accusing me of something I did not do.

The local chain of command told me there was nothing they could do to overturn the shop man so my unit was returned un-repaired. I was told that I would have to pay $91 to get if fixed which I refused to do as a matter of principle. I called the corporate consumer affairs office and after escalating as far as I could, they also told me there was nothing I could do. I asked what the ultimate escalation would be to get Sears to honor what I consider to be a legal contract and they gave me the name and the address of the Sears' CEO and advised that I write a letter to him. I have done that advising that I am prepared to pursue this to the ultimate end regardless of effort or costs incurred. I await his response. Is there a class action cause here with Sears refusing to honor a warranty still in effect and when the product was used as described in the warranty to the letter of each clause?

I purchased a 2007 Craftsman YS 4500 lawn tractor and purchased the extended warranty for three years. I had to have the steering shaft and gear replaced three times under warranty. The problem with their mowers is that when you mow with it and you go over a hump or a bump, the mower deck raises up and the deck pulley in motion raises up and makes contact with the steering assembly and eats it up. They refused to replace the mower and after it went out of warranty, I fixed it for a fourth time out of pocket which cost me $75.00 and they need to buy my mower back. Junk.

We bought our Push lawn mower Sears brand for tune up. They told me the service all done on premise costs $75.00. Approximately, 2 weeks later, we received a post telling us the estimate cost is $245.00+tax. That very day, I went to decline the service and asked to pick the mower. After looking in their computer, the staff told me the mower is not on the premise; they will have to call us for pickup. I asked why it cost $245.00 and they told me the crank shaft is damaged. When I picked it up, I found that the blades are not mine; they damaged my shaft and replaced the blades.

I polish my own blade; I do know something about motors. The manager told me I am the only customer that looks underneath the mower. The instruction book says to clean the blade chamber for every use.

I bought a tractor from Sears on 4/2/10 and returned it on 4/10/10. I repurchased on the 10th, returned on the 18th, repurchased on 4/18/10 and returned again on 10/16/10. The first tractor came with a dead battery, service called and still could not get it working and returned it. The second tractor came with a broken transmission; the manager of the store came to house could not get it working. I returned it.

The third tractor worked until 10/16/10, the transmission belt broke. I went back to the store and repurchased yet another tractor. We played deliver tag and finally delivered on 10/26/10. They refused to help me take the bagger off. I complained to the district manager; they came and took off the bagger but left it on the step in front of my back door. There was no note but later I found out that the bagger does not fit the tractor.

The owner called and told me how dare I call Sears corporate and that he did not have to help me like he did. He is threatening to return old tractor. I told him fine as I had purchased a 3 year warranty with it. I am fed up and just want out. I just do not want to deal with Sears again.

I purchased a 19.5 HP 42" riding lawn mower from Sears. It has electric start and an automatic transmission on 9/18/2009. Recently I had to have the belt replaced under the extended agreement with Sears at a cost of $253; no cost to me.

But my main complaint is the fact that the tractor slows down and does not want to run up minor grades without stopping even with the new belt in place. They did not fix the problem and I have contacted them again to come out. A friend has had them come out three times on his. Is there a problem with these tractors Sears doesn't want to admit? Who knows, I need help! Thank God for an extended warranty program and my wife's insistence to have one.

I am a very strong Sears, or have been, customer. I purchased a 16" Sears electric chain saw, model number 358 34117. I cannot find my receipt and went to the local Sears Hardware store where I purchased it. Many,many people there know me as I am a very loyal Sears customer. (My collection of Craftsman items are, table saw, radial arm saw, band saw, router table and router, push lawn mower, 46" garden tractor, chain saw and numerous hand tools). I believe it was this time last year when I purchased my chain saw.

I use it to cut up small branches that have fallen off my trees so I can get them out to the street for our annual citywide brush pickup. That is all it is used for. I used it once a couple of weeks ago and when I tried to use it again last week, the chain was not moving. I checked the tension and all was well. I tried it again and still, no movement. I took the cover off that you must remove to replace the chain, and turned it on with the chain off.

Problem is, the gear that drives the chain is not moving. It is either sheared off of the mechanism or the whole motor is shot. I really don't feel that this should have happened, especially this quick. I called the 1-800-235-5878 number on my saw and they basically said too bad, without a receipt. The lady I spoke to said to give her my name and number and she could look up my sales purchase history. She said she found a weed eater I purchased last year, before my chain saw, but not it. She said sometimes there can be computer problems.

In closing, I just want to inform you that I am a retired Porcshe mechanic and not the workings of mechanical items. I am not a novice. What can Sears do to maintain me as a loyal customer? Thank you.

I found this to be a lie the next year and was told there was little that could be done to help me. Subsequent letters to Sears went unanswered.

Then I was in a Sears Appliance store in Belleville, IL, (moved here), and was intending to buy a mower in the near future, but never from Sears. A nice sales person talked to us about one I was looking at, convinced me that it was a great machine, listened to my story of what happened in Texas, expressed sorrow on how we were treated and then convinced me to not only buy a Lawn Tractor, but the in-home service contract. After all, I would spend that much easy on an annual basis, all I had to do was call the service center and they would be out there to repair the mower, service it, to include replacing Oil, filter, and blades, on an annual basis.

Yep, fell for that one again, she spent a great deal of time assuring me and my wife that they were being forthright and honest with me about this. Lies, I needed service a week ago and decided that while I had the tech here, I may as well get the servicing. The phone rep was apologetic and told me that Sears has not been replacing blades for years.

Needless to say, I was upset; she managed to listen to me fume about the past dealings, and the promises, and then stated that I should call the store I bought it at and demand they uphold their part of the deal. Then, she said that to help me recover from this, she would put down that the technician was to replace the blades when he came out to service my mower. Are you trying to figure out just how much a sucker I am, because, I am still smarting from it?

Well, the service tech was just here and said, that no, he can give me a 10% discount but replacement was not listed on his "book". I called the same Service number I had made the appointment with, and talked to a gent that was again, apologetic, was able to look at the lady's write-up, said that she had only put on it that "the customer would like to have his blades replaced".

Well, thank you for showing me that I am such an idiot to believe anything a Sears employee says. I asked to escalate the matter, all he could give me was an address for me to write to at Corporate. I already tried that once; I do not like being ignored. Needless to say, I will not go near a Sears store, ever again, I will do everything I can to ensure that everyone knows that this store is not the same store my dad showed me was so great, I will seek means and method to recompense my losses, and, yes, if there is a class action lawsuit out there, let me know who to contact, I am willing to add my name to the list.

Purchased a Push Lawn Mower March 27-2010. Brought it home, mowed my yard. Brought it out about a month later would not start. Took it to the service center, it was repaired. Brought it home, used mower, put it away. Took it out to mow and would not start. Spoke with many people at 800 number and Sears store. They will not make good on their product. Called Briggs and Stratton who say the motor has a 2 year mfg warranty but since it was purchased thru Sears they cannot repair it. Sears won't repair it.

This mower was bad from the start and Sears told me if it's beyond 90 days and no service agreement, there is nothing they can do. But I have read about their so called "warranty" and thank goodness I did not get one. I think a mower should work more than one time before it even needs repair, not to mention the "repair" that was done and still does not work. After explaining to the 800 number, the lady ask what I would like to be done. I told her I want to exchange for a mower that works! She said I could take it to the store and exchange it for equal merchandise. When I called, the Manager said that was not an option.

I called to schedule a service for our lawn tractor, but the service rep could not find any record of the purchase. She said that all purchases are recorded by the phone number and we do not have a home phone. I gave multiple cell phone numbers, but none were in the system. She could not help me and I am disgusted that I paid $385 for something that is useless. My husband has terminal cancer, I need a tractor service and this is all I can get from Sears. It's painful to deal with these issues that could be avoided if Sears didn't sell warranties that are no good to us in a time of need.

We purchased a Craftsman Lawn Tractor in 2005. This year, we have spent several hundreds of dollars on repairs to the tractor. A part (switch to start mower blade) is back ordered several weeks from Briggs & Stratton because there are many requests for this part. Obviously, B&S knows that the switch is problematic but Sears doesn't care. When I called Sears to complain, I was referred to their recall line.

After I explained my situation, Sears employee did not see any reason to take complain to recall department because no one else had called to complain and then hung up on me. Why doesn't Sears look back at customer complaint logs and/or technician cases to see if this is truly the case? More importantly, it would seem to me that if B&S knows there is a problem with the switch and acknowledges a problem with it, then Sears should issue a recall or at the very least, inform consumers of the issue. Given this experience, we will never buy another Craftsman Lawn Tractor again.

I put on lay a way a sweeper for my riding mower, and I was calling to let them know that I would be making my last payment Friday the 24th of September. A whole month early, so that they would have time to assemble it, but the lady said they won't order it until it's paid off. It cost $400 and some odd dollars and I only have $100 left to pay, so even after I've paid it off, I still have to wait a week or 2 before I can get my merchandise.

It does not make sense to me to have to wait for something I've already paid for. If it was on law a way then they should have it already in stock and ready for pick at any given time. That's how most companies do it. I've never heard of having to wait on a law a way to be ordered. Thanks.

I purchased a Craftsman Lawn Tractor, Model # 917.289070, 19.5 HP; 42" mower, electric start, 6 speed transaxle. I have a two acre pasture to keep mowed for tumble weeds and I am disabled. I have less than 6 hours on this mower and so far I have had to buy a new battery, new blades (it takes two blades), a new rear tire, and now, the transmission won't engage. I just sit on the mower and idle!

There is nothing in the operator's manual or on the Internet that addresses this issue. Forget talking to someone on the phone because after they get your money, or the interest on your Sears credit card, they could care less if the product works, runs, or anything else. On the front of the "Repair Parts Manual" it says, "For answers to your questions about this product call: 1800-659-5917. That's right! Possible assistance with my complaint about a $1900 lawn tractor with less than 6 hours on it just happens to be missing from the list of automated choices at this phone number. Don't buy this lawn tractor! It's a piece of **!

This is my second response. Sears was out on 9-3 to fix my lawn tractor which doesn't work. The guy worked on it for 5 hours and put new parts in it. He test drove it for 30 seconds and left. I went to use it the next day and it wouldn't work. There has been 3 different repair guys out with different ideas and the tractor still doesn't work. It will be another month before they get out here again. So much for the warranty. I get the idea they don't care. I have 4 acres and I have a $3,000 tractor that doesn't work. It is rainy season and the grass keeps growing. I haven't been able to use the tractor this year.

Just like the woman with an earlier entry, my Sears BBQ caught on fire yesterday. I was cooking low-fat chicken sausages. I turned them over and went inside for 3-5 minutes. When I went back outside, the knob was on the ground in flames. It blew off the grill out away and on to the ground. There were no flames inside the grill. The sausages didn't even brown. I had to reach under an exploding grill and turn off the gas at the tank since the knob was on fire on the ground.

We just filled the tank recently, so I was afraid it could have exploded while I was turning off the gas. I am still deciding how to proceed. Based on the other entries here, I think this grill should be re-called. I bought the grill last July and since I live in PA, I have only used it for about 6 months. Aside from being without a grill, there are no injuries or consequences. I do feel responsible to make sure this is addressed as a safety issue.

Purchsased new Sears lawn tractor in 2008. It ran good that summer. 2009, the tractor wouldn't start. Called service and in two weeks came out and tinkered with it. After he left the tractor would run but the engine ran rough. 2010, tractor wouldn't start. Called service and in two weeks the same guy came out and tinkered with it. After he left, it wouldn't start. Called service and in two weeks a different service man came out and said it was a different thing that was wrong with it and the battery was bad. Purchased a new battery and when the tractor ran with the blades engaged the RPMs would go down and the tractor would shut down. Called service got appointment for two weeks. Appointment day came and the service guy called and asked what the problem was. I told him and he said it was the carb but he didn't have one and it would be two weeks before he could get out. I can't cut my four acres. I have a $3000 tractor that hasn't worked right since I have had it.

I purchased a lawn tractor five years ago, model no. 917.276921. This is a 54-inch deck. Within the first week, I started to have problems. This deck keeps on coming off. Sears sent someone to fix it, but it just keeps on happening. I called so many times and I was told by the least repairman that this will continue due to an over-sized deck. A few times I got hurt due to an unexpected drop of this deck. We tried to fix this problem on our own because now when I call Sears they tell me that this tractor is now out of warranty so this is no longer their problem. Sears wold be more than happy to send someone to look at this tractor but of course I would have to pay. I know this is a total junk and I really need someone to help me.

Evidently the UPS truck was waiting for my part order and already left. I was then told that I was responsible for the original shipping charge as well as the return shipping charge and needed an authorization number to return the part. At no time was I ever informed that orders could not be canceled when I placed the order. I have made other parts ordered in the past and was never told about any cancellation policy. Due to their secret policy, it is costing me about $22.00 for something I knew nothing about. It seems Sears has found a way to scam customers just like their credit company Citibank.

I bought the highest powered leaf blower Sears had. It is made by Poulan but black not yellow. First one bugged down and seemed to be running lean. No foam air filter element was installed. Second one ran slightly better but didn't run well until I adjusted the two screws on the carburetor by trial and error. Sears models have a "Start/Run" lever instead of a choke. If it's cold, it will start and if it's hot, it will start but in between- like if you set it down for a few minutes- it simply will not start. Starting fluid, AKA ether, doesn't seem to work but I use a socket and a reversible drill (securely taped) and open the grille and turn the nut on the blower wheel real fast until it decides to start. If you do this, the drill must run in reverse and watch the mulcher blades! I took off all the Sears stickers and try not to turn it off until I'm all done.

On 6/19/2010, I sent my lawn mower (model: Honda) to Sears Stores, Mall of America to repair. After three or four weeks and paying $99.02, I got it back and found it would not start. So on the following weekend (7/24), I sent it back to Sears to repair again. Based on a warranty of ninety days service, they agreed to work on it and promised to finish the work in two week's time (8/7/2010). Around the end of July, I received a recorded message from Sears, which stated that my hoer was ready to pick up. So I went to Sears and was surprised to find out that it was not ready but accepted that the due date was still one week away anyway.

On 8/7, I went to Sears to collect my mower after being confirmed of its readiness on the phone by Sears customer service. Again it was not there. Out of frustration, I asked for an explanation and was told that my lawn mower had been repaired but still laid in other repair center on Winter Street of Minneapolis. So again a promise of next Tuesday (8/10) to get it was made. Again I did not get my lawn mower on Tuesday. Then the coming Saturday (8/14) was promised. Again I did not get the mower on Saturday as promised. Again another week passed and I still have the mower. On Saturday (8/21), the receiving manager Jack (they refuse to give last name) came out to promise to call me back on next Monday and let me know what happened exactly to my mower. On my requests, the name and phone number of a senior manager - Thurson W. was given to me so that I can talk to him about my frustration between 10 am to 2pm on Sunday. But when I tried to reach Mr. W. at 10:30 on Sunday with phone number, he was not there.

On Monday 8/23, I went Sears again after without receiving any phone call from Jack. This time Peggy came out to see me and promised to give me call on Tuesday 8/24 regarding my mower. Next day, I did receive a call from Shawn (another Manager?) stating I can get mower this evening. But around 5pm, I received Shawn's call again and said that they did not receive my mower from the truck which suppose to carry my mower from another repair center on Winter Street. I was offered the option to go to Winter Street to collect it myself. After some considerations, I decided to wait until this Friday to get my mower from Sears in Mall of America. To make sure it is not missed this time, I phoned Sears today again (8/24). But they cannot be sure that I can not my mower on Friday because the matter is not under their control. Out of frustration, I requested to talk to their manager and but was rejected. I tried to reach the manager Thurson W. and failed again. Since the start of this incident, almost two months has gone. Grass in my garden are getting really long. I am going to ask someone else to cut grass for me.

3. If I take Sears to court, I will ask Sears pay all the costs and my legal fee because it is 100% Sears' fault and they have every opportunity in the process to put it right but they simply chose to abuse them.

Sears Lawn Tractor #28972 48 inch cut hydrastat trans. operating unit along road and drive belt jumped off when turning on road to return to yard. Had to push unit to house 100 yards away. Checked out why belt came off. Found from transmission mount that bolts are missing, one broken and found the other one in yard. This also tore frame mount up on both sides.

This resulted in Sears replacing the complete frame and transmission, this is such a poor design with 2 small hex bolt Size 5/16-18 uncx1 1/4 part # 17000512 tapered bolt, they used the same small bolt, but the used some lock tight to hold it on? There is no way that this will hold up to all that torque, it is a 26 HP engine, there are 8 pages of complaints in Sears from my community about the frames tearing up and such. I cant believe that Husqvarna would produce something of this nature and cost Sears thousands of dollars, the mower only has 50 hours on it. There could have been physical damage by getting hit by a car with the unit failing along the road.

I bought a Craftsman 26HP 54"cut GS 6500 Lawn Tractor for the summer of 2008 with Serial #030106B001850, Model #917.276921. I am a widow and this machine has been a complete lemon from the beginning. I used my Sears card and maxed it out to purchase this mower, I also paid it off within a few months. I have had to replace almost every moving part on this machine. I could have bought a new one of a different brand, of course, with the money I have had to pay out to repair this mower. I have 5 acres to mow every week and I need a reliable mower and I have no extra money to keep repairing this mower. I bought from Sears because I thought Craftsman was a reliable brand with little or very few problems. I'm at a my wits end. Please help.

I purchased a new 5 hp snow blower a few years back. While I had it, the handles that control the motion of the blade and the movement fell off, the handles, yes. After looking at the nuts that held the handles on, I found that they are cap nuts like you use on kids toys, rather than a threaded nut. Cheap, cheap, cheap. I threaded the rode with a stock and die and used nuts, not cap nuts Then the rope broke on the pull starter. I bought a new rope with the handle attached at a cost of 14 bucks only to find out the pull rope can't be replaced. It's held on by a slip ring that requires a special too, if any. I can't repair it and they want me to buy the whole assembly, not nice again for Sears.

In 1996, I purchased a sears Craftsman lawn tractor with a Kohler 19.5 hp. I also purchased the snow blade with it. I used it for the first season and only had minor problems like belts falling off on the mower deck. That winter the valve cover started to leak oil on the muffler and smoke. It was a simple problem so I replace the gasket myself. Then in the spring of the second season, one of the support rods for the mower deck came lose when I was mowing causing damage to the deck. After working on it about a hour and tightening several bolts I found loose, then replacing the cotter pins, I finished mowing.

The second winter we had our first snow, and it was really cold outside. I went out to start it to move snow and when I turned the motor it would only backfire. Seems starting it in cold weather broke the sheer pin on the flywheel. So it sat all the next summer never used it at all the third season. Why Sears sells a snow blade for a tractor that don't start in sub-zero weather is beyond me.

I finally got it going again this spring and I used it twice this year. Now I think the motor has a major problem again. I paid around $1,900 for this Craftsman junk. I hope Sears makes good of the hard earned cash I spent because I will never buy anything from them again. Out of 4 years I have owned this mower it only has been used about 150 hours and now its broken down again. I have a $1,900 piece of Craftsman junk that I cannot use and sears wants nothing to do with.

Bought a sears riding lawn mower with a koler 26hp engine for $2500. It broke down in a year. The steering completely went out. What pathetic quality workmanship. Unbelievable. I have 3 acres to mow and what do I do now? I won't buy anything else from sears.

I bought a new Sears lawnmower and warranty package from Sears. They will not honor the warranty and have not fixed it. I have waited over 6 weeks, and 4 appointments. I want a new lawnmower.

I own two 42" Sears riding mowers. Thank goodness I am a mechanic. These things are the worse mowers on the market. The steering falls apart. The deck components are weak and break all the time (mandrels). If I didn't have so much time and money in them, I would junk them out. I sure wouldn't want to put them off on anybody. I can say the engines have been fine and not just that they are built here in my town. That is the only good thing I can say. Sears needs to address these problems. I just keep ordering high-priced parts.

I have purchased 5 craftsman garden tractors over the past 25 years and have been extremely happy with them up until the one I bought last spring. They are built so flimsy that I am constantly repairing decor parts that fall off, the parking brake is hard to release and can't be fixed and the blades last like two months before they wear out or break. My last set of blades lasted 45 days, I cut about 2 acres a week.

I gave this tractor to one of my kids because I couldn't sell it in good conscious. It seems to me that craftsman warped to K-Mart quality and is nothing more than the junk that you get at K-Mart, Wal-Mart and the other Chinese outlets. I bought a new John Deere. It's pricey but the quality speaks for itself. I'm done with Sears. I gave the piece of junk away because I would have felt guilty selling it. My kid mows about 1/3 acre a week so it may be worth the nothing that he paid for it. As for me, it was a waste of $1,400.00.

Purchased lawnmower as a gift for Christmas, 12/09. Obviously, living in Illinois, mower remainded in box until late April. Used it 3 times before failed. Complete runaround from Sears, no refund, exchange because past 90 days. Sent in for repair, I was charged for air filter and new spark plug (!after 3 uses claimed it was maintenace) mower worked 3 weeks and failed again, same problem. Mower is paid in full, has failed twice after maximun of 6-7 uses.

Absolutely unacceptable quality and customer service. Every telephone call and email coorespondence has given me a different answer, including asking me did I purchase extended warranty? I can't even get the mower to run while it's under the original manufactures warranty!! This was a seasonal product bought out of season (BIG mistake) and Sears refuses to honor a return/refund. That seems criminal to me....how can I use a mower in Chicago between Dec-April so I would of known it was defective? RIP-OFF. Taking the issue to Illinois Attorney General Consumer Complaints.

my mother bought a riding lawn mower from sears back several years ago. From the first month she owned it she has had nothing but trouble out of it. Instead of sears offering to take it back they just continually keep sending out techs. to fix it. Its a lemon sears come on. This time that it broke down it took them 2 weeks to get out to fix it, then on the day they "fixed" it, it broke down again.

My mother called them to tell them that she needed them to come back out and the person working customer service told her that she couldn't talk to her that same day and reschedule an appointment to come back out since they were just there. Well duh!! Sears your customer service is way below than any i have ever seen or experience. DO NOT BUY ANY KIND OF LAWN EQUIPMENT FROM SEARS IT TAKES THEM WEEKS OR MONTHS TO GET OUT TO FIX ANYTHING THEN THEY DO NOT WANT TO HONOR WHAT THEY DID!!!!!

2 years ago I purchased my 1st house & lawnmower. I'm single & was very proud of both purchases. I actually got to use my pushmower 3 times before it stop working. It was too heavy for me to pick-up, to take in for repairs, so it sit in my shed for the next 2 summers. Until this year when I got up enough nerve to actually "push" my lawnmower 3 miles through 2 neighborhoods & a busy 4 lane intersection to the closet Sears store for repairs. They kept it for about a week & then I managed to to push it back home for it to work only for 3 weeks again. It will start, but it sputters, back fires & smokes to say the least. I don't want anymore extended warranties I want a lawnmower that actually works right. What a complete disappointment in a Sears product.

manager did not take responsibilty for the work done by his company.

This has to be illegal!!!

In April 2006, my husband and I purchased a lawn tractor from Sears. At that time, we also purchased a "Repair Protection Policy" for well over $800. We placed our first call for repair in early May, 2010. We were told at that time that the first available date for a repair technician to be at our home was June 17, 2010. We are in southeast Texas so the grass starts growing like crazy in March and keeps up that pace until the extreme heat of August when it slows a bit so waiting 5 weeks for a repairman was more than a small inconvenience but we were told by numerous reps that..sorry but there is nothing we can do and you will just have to wait.

Today, June 14th, when the long wait is almost over, we get a phone call that June 17th is "overbooked" and we are being re-scheduled to July 8, 2010--TWO MONTHS after we called for service. Two months of paying for someone to mow our lawn (and because of the size, it is NOT cheap) all because Sears refuses to or is incapable of providing the service we paid for! My nearly 70 yo heart patient husband cannot mow our entire yard with a pushmower which is why we bought the tractor in the first place.

We purchased the repair agreement because we were assured by the staff at the Sears store in Victoria, Texas, that a technician would come to our home and repair any problems quickly as long as we had the contract on the tractor. Obviously, this was a patent lie and only a way to tack another $800+ profit to the price of the tractor. Five weeks is an unreasonable amount of time for Sears to expect a customer to wait for service under their much touted service contracts and two months is just ridiculous--if they aren't "overbooked" for that date too. My advice to everyone, and especially Sr. citizens like myself and my husband, do not purchase this contract from Sears because the service and Customer Service is virtually non-existent. They have your money and that was the sole objective all along. Run, do not walk, far away from Sears and their service contracts!

This should be viewed as a reoccurring problem, since the issue is one of poor design and engineering and no amount of parts replacing will actually permanently fix the problem for the life of the mower.

This is also a potential health hazard, since if it occurs while a rider is using the mower, it would result in the rear wheels fully disengaging from the tractor, potentially throwing the rider.

This mower should be recalled and additional bracing and/or re-engineering of the frame mount done to fully eliminate the shifting of the transxle.

I purchase a Craftman riding lawn mower. I cut my grass twice and the piece that hold the belt in place broke. I replaced it and now, I have cut my grass one time. I am going to have to purchase the same piece again. For a brand new mower, this is awful and I will never purchase and another Craftman product. The name Craftman use to be good and stand behind its product but not anymore. I will spreading the word but when you mention Craftman to people, they will tell you real fast that they are not good anymore. I paid $1200 for the mower and then have to purchase a new piece that cost me $50. No way will this ever happen again especially since the mower is only one year old.

I purchased a push Craftsman lawnmower on 5/14/03. The model number is 971.387370. In the 1st season, it worked fine. I stored the lawnmower in my finished basement. The mower did not work so I took it back. They had to replace something. It worked fine for the season. It did not work again the next year. I had to kick, holler, and scream to have them fix it free of charge. It did not work again the following year. I took it back and they replaced the carburetor. Each time it did not work, it was leaking gas through the primer. The last time I took it to the shop was June 06. It's been running but never smoothly.

This year it will not start at all. I have a small level yard, not strenuous to cut. When I call, they give me the run around but no results. Someone told me that they had recalls for the Craftsman mowers. The mower should have been replaced instead of being repaired. It was a lemon from the beginning. I need a new mower and Sears should recognize this was a lemon and replace it. It's a seasonal item so 90 day warranty is no good, even the extended warranty run out.

I purchased a high wheeled self propelled walk behind mower from Sears on 8/16/09. We have a small, smooth, and level yard. The high rear wheels on this mower are so flimsy that just under the normal use of turning the mower around the axels have become bent and wobbly. This makes it difficult to mow in a straight line and just all around hard to use. I called the Sears store where I purchased it. I was told that the only thing the Sears factory warranty covers is for manufacturing defects and that this would not be considered as such. I'll think twice before buying another Sears product.

I purchased a garden tractor from Sears three years ago and and paid $2700. If they over rated a mower this would be one. I had an 18 HP mower that would climb the incline better than the 23.0 HP I bought from Sears. It has a Kohler Engine with model number CV674 and type number 75544. The tractor model number is 927.275031. I have contacted Sears several times about the problem.

Sears representative knows of no recall on unit. I purchased a lawn tractor model number 917-289080 19.5 HP engine and there is a federal recall on unit.

This is about a lawn mower settlement. I purchased 2 push mowers between 1995 and 2005. I bought them from Sears and they were Craftsman mower. They overstated the horse power.

I purchased a new Craftsman Electric Start Self-propelled lawn mower and have not been happy with its performance. Motor is rated 6.75 horsepower but is not able to keep up in heavy grass.

I have had problems with this mower since I bought it from time to time. It smokes and acts like it does not want to go. And I am hiring someone now to cut my grass.

On December 4, 2009, my husband purchased a garden cart online for me as a Christmas present. It was to be delivered on December 15. It is now January 5 and we still have not received it. We have spent over 4 hours on the phone with Sears' "Customer No Service' with promises of callbacks and status updates but we only received one and it was to tell us that there was nothing they could do. It wasn't until the 15th that we learned that Sears didn't actually have the product in stock and that they were shipping it through a third party vendor. It wasn't until January 4 that we learned that it can take up to 30 business days for products from a third party vendor to be delivered.

Why would we purchase something if there was a chance of it taking over a month to be delivered? When we talked to Sears on the 4th, all they could tell us was that their systems were down, again, and that they couldn't see the notes on our order, again, and that they would send our issue to the Missing' department. Why does Sears even have a Missing' department? And why is it the customer's responsibility to keep calling to find out the status? Also, why does it take a month for something to go to the Missing' department? Once Sears takes your money, it is their responsibility to make sure you are happy and that you receive your product. I have spent over $5000 at Sears in the last three years and they have lost all future business from me.

Unfortunately, this is the third time I have received horrible customer service from Sears. The first time, they installed my dishwasher crooked and they told me I would have to pay to have them come out and fix it. The second time, the handle fell off of my oven in multiple times while I was cooking and it took well over a month for them to deliver a new one because they kept sending the wrong thing. On top of it all, I had to pay for it. Sears did compensate me with a gift card. I purchased a water filter and I haven't shopped there for over two years until now. Lesson learned is I have filed a Better Business Bureau complaint as well as sent a certified letter to their VP in charge of public relations and marketing. I would love to work for Sears so I could turn their customer service department around so that it doesn't get much worse than this.

I bought a Craftsman Lawn(Push) Mower from Sears in March 2008. I was mowing my front yard which is flat. Suddenly I heard a sound and saw that a piece broke off from the engine. It was still under manufacture warranty. I sent it to Kansas City repair facility of Sears. A technician called me to argue with me saying that it happened because of my fault. I never heard any customer service person trying to prove that a customer is wrong. Technician is not willing to accept the fact that Craftsman products lost their quality. i have been a sears customer ever since i landed in the United States in 1989. I have been buying Sears products for all these years. Now I don't think I will trust Sears or recommend Sears to any of my friends or relatives.

I ordered a mulch cover for my Sears riding lawnmower on the internet Sears Parts Direct site. When the part came it was missing the attachments to hold it to the mower. I called several times and they said they would fix the problem. I ended up sending the part back and haven't heard from them. I have all the receipts and the return shipping receipt. I am desperatly trying to get them to send me the correct cover for my mower because the one I have is broken.The sdvertized part sid it would fit BUT it not only doesn't fit it came missing the attachment parts so if it did fit, I would have no way of installing it on my mower. I am TIRED of repeatedly calling them and being transfered from person to person. HELP!!!!!!!!!!!!!!!!

I've purchased a Sears Lawn "Tractor" every 10 years for 30 years mowing the same area during this time. In 1987 was my 1st bought, my last in 2007, deck has fell off 3 times & I've had 2 new mowers during (2007-2009) this last mower purchased. Called repairs & tech said all it was...needed new blades, bought blades still cut funny, after deck broke called tech out agin he said still blades, I told him to look down at welding were it broke....he said oh my, you do need a new deck. GO figure!! The last time (3rd time) the deck fell off the tractor came to a dead stop in 6th gear & I lunged forward, fractured a rid, pulled ligiments in right leg & many bruises. I'm asking that they recall but to know avail. PLEASE BEWARE OF THESE MODELS:Craftmans Lawn Tractor 21 HP,46" mower 6 speed #917.28723 & #917.289240 Red in color

My wife and I purchased a lawn tractor and the extended warranty. Over 2 months ago the mower deck fell apart and it took about 6 weeks of calling after numerous rescheduling and my complaining to get a service man to check out the problem. He said that the deck had to be replaced and ordered the part. This was a month ago. The replacement part was delivered in 6 days. During this month there has been many more appointment cancellations and re-schedulations. It was scheduled for today through your home office and then canceled. We have been loyal Sears customers for many years purchasing many large items. This is very discouraging and I cannot get any answers for this problem. Why? This is a problem that must be taken care of by having the tractor repaired or possibly take the machine back since the warranty cannot be backed.

I have got the same story for 6 months that they are working on it i was also given a fake store maneger and a fake name i guess just to get me off the phone at the time. I placed a call to Sears on 10/26/09 just to get hold of a very rude person in the service department. i would like ti know what or how i can get this problem resolved. They did mail a check 3 months ago for 60.00 dollars that i have not cashed. Thanks for any help you can give.

I had got an inter-changable head Craftsman weedeater from my family for my birthday in September. After reading the directions, putting it together and filling it with gas, I started using it. It have a very loud pinging noise that seemed like something was wrong. I took it back and started it in the store, the employees agreed that something was wrong. I upgraded the weed trimmer to a higher priced model (that the clerk recommended to me and went back home to put it together. The 2nd one did the exact same thing.

I went back in to Sears to complain and they took the trimmer back. I have always liked Craftsman and thought that maybe this store got a bad batch of weed trimmers, so I traded it for a nice mulching blower/vac. I was using the blower the 1st time and had maybe had it on for 10 minutes or so when I noticed that my jacket had just caught on fire from the blower. It ruined my hunting jacket, melted my cell phone and scared me to death.

I took the blower back into the store and they wouldn't do anything for me. They took my blower/vac without any refund. They just gave me a slip of paper with a claim number. They took pictures of my melted phone and jacket, but wouldn't replace anything. I got a letter in the mail from Sedgwick CMS (the company who handles these claims for Sears) stating that they had received notice of this claim.

This has been weeks now and I have no blower, coat or phone yet. I have called Sears, Sears corporate and Sedgwick CMS 40-50 times. I have left at least 4-5 voicemails for everyone from the Peru Store manager to the Sedgwick rep and have gotten no return phone call for over a week. I can't beleive how they treat a loyal customer of theirs. It shouldn't take them long to be out of business.

I cannot afford to buy another phone, blower or coat, but thats not Sears problem, obviously. All I wanted is what was coming to me, not a big settlement or anything. I'm very disappointed with Sears and wouldn't shop at one of their stores if they gave me the items.

when going to use a weedwacker that we had less than a year, it wouldnt start. My husband went to local sears store where it was purchased and was told it would be sent out and taken care of.

When it was at repair center they called to give me 2 different estimates and wouldnt fix it under the warranty that was purchased with it. I was told it was our fault that there was no oil in gas and engine seized, however local sears said they empited tanks prior to shipping to repair center and did not understand why it wasnt repaired.

After talking to manager at sears pick up area was told they would resend it and have manager involved. Manager was not involved as far as i can see and they dont stand behind their products and honor their guarantees!

The front left spindle weld failed (only one small tacking point to begin with). The fuel line developed a leak and had to be replaced. I've had to use screws and anchor to keep the hood cowling on as when i went to change the oil and opened it, it fell off. They need lemon laws for [poor products] like this. $650.00 for a new mower deck. $10.00 to have spindle welded. $15.00 for materials to replace anti sway bar. Replacing the fuel line.

My 5 year old sears lawn tractor with 173 hours just died. The service man indicated that my model had a defective camshaft that simply wore away...$420. Never, never buy sear Tractor or any tractor with a Briggs and Stratton motor... Youll be buying it twice.

I purchased a Craftsman 24 HP Lawn Tractor with a Briggs Engine - Model #446677, and almost exactly following the 2 year warranty period, the engine quit. It appears the nuts on the connecting rods on the pistons came loose and ruined the interior of the engine. After spending a lot of money on a Sears product, we are very disappointed. I've talked to other people who have experienced the same type of failure. This is really a bad situation when the tractor only has 108 hours of operation.

I purchased an electric trimmer in the Lawn and Garden area. Salesperson tried to sell me an extended warranty, telling me that the warranty only covered 90 days. On the box it says the warranty covers 2 years. Either the salesperson was poorly trained, or was lying to me in order to make an extra sale.

In May 2009 I went into the Sears in Northeast Philadelphia off the Roosevelt Blvd at Cottmon Avenue. I went to the Lawn & Garden Center to look at and price of riding mowers. I was interested in a riding mower to cut my daughter's lawn. The salesperson showed me some riding mowers and told me various prices. I returned to the store a few days later (a Saturday) with my daughter to look at the mowers and dealt with the same salesperson as earlier in the week. There was a sale plus an additional percentage off if I opened a charge card. The deal sounded very good. I decided on a mower and then asked the salesperson to give me the bottom line flat out actual cost I would have to pay to get the mower. This is when the salesperson started hemming and hawing about discounts etc. He said he could only give me the price after entering all my details into the computer. Over and over and over again he kept entering my details and cancelling them out ... he obviously did not know his job, the merchandise or how to use the register because I waited and waited for him to come up with the price. After he quoted me a price higher than the sales price I reminded him that I was to get an extra 15% off if I opened a charge card. He then proceeded to take all my information again, put it all into the computer then went to his supervisor to find out if I could get the extra percentage off for applying for a Sears card. He came back and said that I couldn't get the percentage off because the amount he quoted me was the lowest price and he couldn't go any lower. The price he quoted was $1500.00 (higher than the sale price). I was disgusted and told him to cancel everything I was no longer interested and left the store with my daughter.

Bought lawn tractor 9/2006. Kept it maintained and oil changed. 9/11/2009, almost exactly 3 years after purchase, block cracked. Motor still runs,but throws oil out of crack. Technician came out looked at crack, did not look at anything else and stated, since no warranty, would have to replace motor for $1500. That is more than was paid for lawn tractor.

Technician stated that I could take elsewhere and get block for motor much cheaper but sears did not fix it, only replace it. Customre service rep at 1-800-, Emily, stated nothing sears could do. Offered 10% off of new mower. Dead end, no consideration. Rude representative. Seems wrong for mower to get crack in block after only three years and company like Sears will not even consider that is is flaw in their motor.

Was willing to pay for repair but not pay price for a totally new lawn tractor after only three years. Had to buy new lawn tractor after only three years. Big economic problem since single parent household. Saved for Sears tractor and it was a huge purchase for us. Thought Sears was a company we could count on.

I had Sears Repair and Service come out to service my lawn tractor. This was a simple tuneup and check. While cutting my lawn, the 1st time after the repair, the engine started smoking and locked up. My neighber, who is a master machanic, said that the repairman never put oil in after draining it during the tuneup.

I called Sears Repair, both local and the main office in Chicago, several times to complain. They said that could not happen because the engine would have never started. My neighbor said that the engine ran on the remaining oil in the crankcase, then froze. Sears finally sent a repairman out, who again said that could not have been the problem. Whether it was or not, the tractor was only 2 years old. Sears refused to do anything about it or help me purchase another one.

The old Sears who always stood behind their products, doesn't exist anymore since Kmart became involved.

My Sears 23.0 HP Electric Start 48" Mower Automatic - Garden Tractor has developed a very dangerous condition., The gas tank started leaking (steady dripping onto the floor) and it is situated under the seat. This design flaw will soon be the cause for serious injury, or potentially death, to an unaware owner.

I do not want it to be "shame on me".

I bought a riding lawn tractor in may i mowed my two lots in town takes 3 hours. It used 1 quart of oil so i called the home service to get it fixed. I explained the situation and they said the tractor wasent ment to mowe large areas and for so long at a time so it voided me warranity it had 19 hours on it. They said the mechanic in the air refused to come look at it. I was not to happy so i sold the tractor and bought somewhere else.

Purchased Garden Oasis Augusta Hills Collection patio set with glass top table September 2008 (11 months ago). Today our glass top table spontaneously exploded into millions of pieces of glass. Thank God no one was near the table when it occured. No where on consumer information for product is there any type of warning about the possibility of the glass exploding spontaneously.

Now this summer it has broke down again. Our warranty was ended last month and we did not receive a call letting us know that our warranty was up. I asked what possibly could be wrong with it and the lady said sorry I cant even give you advice on whats wrong with it. In other words no warranty no troubleshoot. I feel like this mower is a lemon and we are being treated as if this mower was 15 years old. I will never shop at Sears again let alone buy even a craftsmans screwdriver. I feel that was horrible service for a 3 year riding lawn mower.

Seriously I thought craftsman had a good reputation.

Upon checking my manual I discovered the warrantee was 2 mos. past. I never received a renewal offer from Seaars before the warrantee ran out. When I called about reinstating the warrantee I was told since the tractor had broken they wouldn't renew the warrantee. I now have a 2yr old lawn tractor I cannot use.

We purchased a riding tractor lawn mower from Sears. we purchased the extended warrenty for the unit. we ahve had the unit for amost 3 years. the warrenty ran out 7/10/09. we have used the unit very little. we used the unit may 22 2009 and a rod went thru the motor. we called was told that they would be here (a teck) on 6/1/09. sears called and said that they had no teck at that time. would be here 6/10/09. they said that the unit was cover so they ordered a remanufactored engine. we asked for a new one. they refused.

they came and put that in. after one use that blew so we called again. they sent another teck. they oredered another reconditioned motor with a new clutch and belt. per being soaked with oil after that one was put in 7/27/09. when the teck put that in he never reolaced the belt. after he left we went to mow the lawn. the unit would not start so we called for a teck again. he came the following day 7/28. he called for auth for a new mower. they refused. he explained to them that we were requesting a new unit per the problems. he looked closely at the engine and discovered that the one that they had just put in was not even the correct engine for the unit and that the side were all rusted and the wrong parts were on it and it was drawing all the power from the battery. he begged they to replace the mowed. they refused.

now they are sending another engine battery etc. I have called c/s so many times. I called Sears were we purchased the mower. I spoke to the asst manager. he was so rude. he told me that what do we want we have had the mower for almost 3 years that is probably is wore out. siad that there is nothing that he is going to do. I asked for the manager. he refused

I have never been treated like this before. this mower has been kept in a enclosed shed. been very well taken care of. Even the teck can verify that. we need this unit replaced and Yes we will no longer shop at Sears

I purchased a Husqvarna riding mower with a 3 year service warrenty on 6-21-07. The associate that sold it to me told me that the contract covered at home service at no charge, including oil and lube and new belts and filters once per year. I called for an appt. and find that it only covers limited items in the event of a breakdown. I feel that the associate misrepresented the coverage in order to sell me a practically useless extended warrenty for an extra $300.00. I think that this type of deceptive merchandising should be illegal. My hard earned lesson is to never again buy an extended warrenty.

We purchased a 20hp 42" Craftsman mower about five years ago and have never had any problems with it till now. When we looked at the manual, much to our surprise, it is in Spanish!!! This is America!!! We would appreciate it if you would send us a manual in English. Please let us know.

Purchased Sears Lawn Mower in 2007, motor has developed a noise and is smoking. I have chose to not run it in case the motor flies apart.

Ordered a Cypress Patio set table chairs umbrella for delivery at Sears on 7-1-09, delivery was on Wednesday on the 8th with no set up. Opened all boxes on 7-11-Saturday and only the table had the hardware to assemble. Called this morning the Linden store to speak with Customer Service and was disconnected 4x. All I needed was to pickup bolts for the chairs.When I finally spoke with someone in the Garden Dept. they told me I needed to speak with the manager, Angel, who will be in at 10am. I said, no problem; but did tell him my problem. Again, he couldn't help me so I waited for 10am.

Recalled and they told me he won't be in until 11-12 noon. Ok!! Is there anyone else that can help me with parts that didn't come with the patio furniture, sorry you need to speak with either the company that manufactured it or wait for Angel. Ok. So I called the manufacturer being I had to wait for the manager to come in, the companies name is Numark Industries their customer service told me they are only the parts area and that part for bolts for that patio is on back order and will take 6-7 wks to come in.....are you serious? I can't wait 7 wks..summer will be over, just give me the size of the bolt I'll buy them myself..they didn't have the size, they didn't know.

Sears in Linden has no customer service line, no help whatsoever!!!

I used it to go to my deer stand. I only went about 100 yards to the steep part of the hill when the motor stalled. The ATV started to roll backwards and I applied the front brakes,they failed to hold. I jumped or was thrown from the ATV. After that I'm not sure what happened, all I know I was pinned under the ATV and it was on it's side. I manage to free myself, rip of my shirt and use it as a bandage to stop the bleeding and walk 200 yards to my house. My son drove me to the hospital, half way there I passed out and stopped breathing. My son pulled over to the side of the road and gave me CPR and got me breathing again. So he said, I don't remember anything until I was in the emergency room.

Then when I explained what happens and that this product is unsafe for use the man said that he guessed that's why they discontinued that line of products. No apologies at all. Craftsman 4.0 amp 12-in weedwacker electric trimmer, model #172.74533. No damage other than what my aunt paid for this product but damages could result to others that have purchased it.

front wheel drive lawn mower the front wheel gear is made of plastic and strips out. have had the mower a little over 2 years, and am on third set of front wheels. the last wheel lasted 34 days and the store manager said he whould replace it THIS TIME. I will never buy another sears mower.

Ihave a Craftsman riding mower and experiences some problems with the tires. I ordered a replacement tire from Sears Parts and after using it for one mowing I noticed it was flat. I tested the tire and noticed the cause was a defect in the rim that caused the tire to deflate. Needing my riding mower to cut my lawn I e-mailed Sears parts about my problem and the defective tire and immediately a response was made and a new tire was ordered for me at no cost to me. What a wonderful solution in what I thought was going to be a hassle. Thanks Sears Parts for your wonderful service

I purchased a craftsman model # 917.27678 LT2000 lawn tractor from sears. The transmission broke 11 days after the warranty expired. It costs a fortune to repair! WHAT A PIECE OF CRAP THIS TRACTOR!!!! I would never buy anything else from SEARS or KMART. They should all go bankrupt.

I contacted Sears and asked that the mower be returned for credit. They refused, even though I had owned the the mower for less than 30 days during their service attempts. The mower deck guide wheels are designed to keep the deck level while mowing and the deck contains the mounting brackets, but Sears does not sell the guide wheels as they are discontinued even though all previous models have these wheels installed. This is a cost cutting measure that has caused the mower to perform in a sub-standard manner.

After two seasons, the engine malfunctioned and was replaced by me. Sears wanted almost $1,000 for a replacement engine (not including installation) even though the mower only cost about $1,200 new! I purchased an exact replacement engine from a non-Sears distributor for less than $500.

I disconnect the battery every winter and have had to replace it once so far.

One year after purchasing the mower the blade engagement mechanism malfunctioned so that when I disengage the cutting blades they continue to rotate. This is a mechanical problem caused by metal parts that 'stick' due to rough edges. Sometimes the blades will disengage after several minutes.

This is the third season that I am using the mower and the clutch cable has just broken.

The exhaust comes loose every few weeks and needs to be re-tightened.

The headlights don't work anymore, it's not the bulbs, it's an electrical problem but I don't mow at night so will not bother to repair this particular problem.

If the oil is overfilled by even a small amount oil will get into the combustion chamber and will cause large backfiring and a mushroom cloud larger than my house! Really.

My experience with Sears has been one of the worst consumer experiences I have ever experienced and I will not purchase anything from Sears in the future and have not purchased anything for the past three years, except replacement parts. The Sears representatives were not helpful, they were rude and just did not care.

Next year I will replace the mower, of course not with a Sears product.

June 25, 2009 File this one with the exploding glass table tops. Our patio set was purchased in April of '03 at Sears, it was called the Venice Collection by the manufacturer Foremost (it has been discontinued).

Today, June 25, 2009 I was standing on the deck about 2 feet away from the table when I heard a loud pop and the glass on the table exploded and shattered into thousands of pieces onto our deck and the patio below. Stangely, the shards appeared to be moving and making a popping sound, as I took a closer look, the pieces were popping up and jumping, some as high as a foot!

The clean up was a nightmare, and after hours of following up with the manufacturer and retail store, I was informed there is no warranty or replacement part. Consumers beware of glass top tables, it can happen to you! At the very least a warning should be posted on the carton about the potential for this. Luckily my family was not sitting down to eat dinner on the deck when this happened, we were fortunate. We are out $500.00 and no dining table. I'll be buying a tile or metal top table from now on.

Purchased a new riding lawn mower from them. When we got it home went to try everything out. The steering wheel once you hit a bump drops down and just spins around freely without turning the wheels. The mowing deck when disengaged made a loud clunking sound three of the five time we tried it. The hood and grill were misaligned.

We notified the store and they told us to contact the 1-800 repair service for sears. We did that and they said being it was that new that it was not even in their computer sytem yet and if there are multiple issues to just return it for a refund or exchange. Called the store back and they aggreed to take it back. Upon arrival, they did not have the same model to exchange so we just wanted our money back. They then said there would be a 15% re-stocking fee! Approx. $240.00!

We ended up calling the local police in to mediate. They then told us we were not going to get anything back. We summoned the police again and they agreed to pay us back for the mower but still charged us the re-stocking fee! This is for items returned such as a shirt that's the wrong size or a duplicate gift etc., not for merchandise that is faulty.

We are out approx. $240.00 for the re-stocking fee which we want back and we are also banned from coming in the store. (no problem there, we'll never go back anyway) Thanks for listening.

Dear Sir 06/18/2009

For several days I have been trying to pick-up my lawn mower at my local sears Store (Bloomington, IN 47401). I dropped it off on June 5th and was told to pick it up on June 16th, it is not yet returned to the store. When I call the store, I have been treated rudely and curtly by the Manager Mr. Bob E. All I want is my mower back and he treats me like I am at fault for not buying my mower at sears. Bob raised his voice to me several time and ridiculed during our conversation. When I asked to speak with his supervisor, he said I could not because he didnt have a supervisor. I will never return to that store. (Except to pick-up my mower when they find out where it is)

On June 21 2008 I purchased a Craftsman 5.5 hp. Side Discharde Push Mower with Large Wheels from. 7041 Big Kmart 252 Main St. Acton, MA. After just less than one year of use the engine block failed. The mower would leak oil, clog it's airfilter, loose power, and run poorly. I called Sears Central for help. They sent me to Sears in Chelmsford. When I got there with my mower on 6/03/09. I was told by an employee there that: "we don't repair mowers here, we send them out to Hudson, NH.

The next day I took the mower to Sears Service warehouse Pine Rd. Hudson, NH. this number proved to be useless;their phone was never answered whenever I called and that was more than a few times. Back to Seras Customer Service I asked about my mower and about the two year warrenty advertized. I was told that I should have purchased a service agreement from Kmart. I said that I had, after a half a day of haggling, gotten my hand on a copy of the sales slip form the time of the purchase and I was advised by the service thech at Sears in Hudson, NH.

I left my cell phone number with Sears Customer Service and told the person answering the phones that I wanted them to get back to me with a definitive answer on the warrenty question. No one ever called back. Back to Sears Service. Days later I had Sears Put me throught to the plaece my lawn mower was sent for repair. It's been weeks now, and my mower was "waiting approval." I don't even know (where exactly) the mower is, but we digress.

The lady at the Sears Service place where my mower is now was kind and helpful. So unlike every other Sears employee I had encountered this far. She said that she would go a head and put the mower in for reapir. Several days later I called to check on my mower. I was told; it was scheduled to be repaired on june 23rd.
What? Grass grows faster than that!

I have been put aout of at least a full days Gardening. I have a part time business. Three Rivers Gardening Svc. Cost to my about $200.00 I had to pay a fee of: $29.99 just to have Sears take the mower in for repair. The projected cost of repair is greater that the purchase price of the mower. If they refuse to honor their warranty...they can keep the mower. Th fact that the engine block had failed on a lawn mower with about a half dozen uses is ominous at best.

On Wednesday April 5, 2009, I bought a Craftsman Pressure Washer for $319.99 with insurance for $99.99 expiring on April 15, 2012 totaling $438.48 at Sears. I paid cash for the machine.

On Sunday April 16, 2009, I tried to start the machine and it wouldn't respond. On April 18, 2009, I returned the pressure washer to the Centreville store where I had bought it and the female manager, who provided excellent customer service, exchanged it for a new one. I made sure that I reread the instructions before using the machine.

From April 18, 2009 to May 29, 2009, I used the washer four times, but on the fourth occasion, the machine stopped functioning. I was really frustrated that a second machine would malfunction and took it back the following day to the Centreville store this time to get a refund.

On May 30, 2009 when I took the machine back and tried to explain to the store manager, Ms. Teresa, that this was the second machine that malfunctioned and I wanted my money back as I had lost faith in that model, she said that she would absolutely not refund me the money, but offered to repair it. I told her that I wanted to upgrade and would pay the difference. She still refused to consider that option. I was so upset that regrettably I used language I shouldn't have and she promptly threw me out of the store with orders not to go back there. I believe that if she had better customer service training that I would not have reacted as I did and we could have resolved the problem.

A week later, I went to your Franklin Farms Sears Store in Fairfax County, VA and tried to return the machine. The manager whose name I don't recall was very courteous and willing to take the machine, and sell me the one I now wanted, but he said he couldn't, as I had to go back to the Centreville store where I had bought it to resolve the problem.

I am now turning to you to ask that Sears refund my money and insurance for the amount of $438.48. At the same time, I am still willing to buy model 2800PSI from your company by paying the difference in cost. I look forward to hearing from you within a week from the receipt of this letter as my pressure washing business will suffer losses, which I cant afford in these hard economic times. I believe that we can work out an amicable solution.

Yours sincerely,

571-334-5346 (cell)

Have never gotten an even cut out of it, had Sears techs. messing with it at 6 diff. times to no avail. They ended up blaming everything from the landscape to me. wrote letters spoke to whom I was told was the top guy, nothing. Since then the engine misses, the clutch/brake slips, it will not even go up a slope. "Satisfaction guaranteed" slogan over their entrance went out the door when they were bought out by K-Mart.......

Table-top glss shattered into a million pieces shortly after umbrella was raised. Cannot find replacement top so would need to buy new set.

ON 4/24/09 Purchased Lawn Motor From Sears store. While doing my lawn on the morning of 6/8/09 noticed there was a problem with the Blade. I first went to the Sears Servive and repair center and they said I would have to see the Manager in the lawn and garden Department. When I talked to Manager in Lawn and Garden Department Bill he said I would have to go back to the Service and Repair Center To have them say there was Something wrong with the Blade.

Went back to the Service and Repair center with Saleperson Fred Meserlo and They Told us Lawn Motor would have to be sent out for 8 to 10 days to some service Center. On top of that they were going to charge me even through the lawn motor has a two year Warrnity. I was so disgusted with the runor on I recevied From eveyone in the store that I went back home with the lawn motor. My father went into his bag of tools and Tighted the screws on the blade which were extremely loose took like 5 minutes to tighten the screws.

This appears to me to be a service scam that sears is pulling on all their customers to buy service warnritities for 42 dollars per year. The Blade was on so loose I feel there is a safety issue should someone unknownly be injuried by a flying blade.

Have replaced the same mandrel on lawn tractor for the 6th time with warranty. New technician comes out and says that part is not covered. I explained it has been replaced 6 times already under coverage. Also 1st tractor was replaced when this happened for the 6th time on it.

needed tohave my garden tactor repaied lost 2 days pay

I have a service Contract on a Sears Craftsman garden tractor/mower. This year the battery was not holding a charge. They replaced the battery 3 times. I finally suggested that the tech check the alternator. When the tech came the 4th time without calling to say that he was coming,he canceled the service contract telling the company that the mower was not working due to "consumer abuse" because I left he mower outside (we don't have a garage, but I cover the mower with a tarp in the winter).

On Sunday May 31st around 10AM as I was using the machine the unit exploded and the engine block was exposing. It had a hole about 3" x 3" To machine was leaking excess oil all over it from various points of the block. I wiped down the excess oil and drain some of the oil so that it can be taking in for repair. All that was done so that I would not get the car dirty.

On June 3rd I spend over 2 hours on the phone talking to various department and people, but no one is willing to honor the money back guaranteed or replace the machine. After being a Sears's customer for over 15 years and have various credit lines with the store it is very disappointing that they are not living up to their guarantee.

to cover up their mistakes they scribbled on my reciept and they did not let me know anything of the warenties when i purchased my lawn and care items and now it is broken and they do not want to fix it. they told me they have no re colection of my tools being bought and the following week they brived me with a 50.00 dollar gift card and told me they were sorry. when i used my lawn mower pieces flew off of my mower and was not cutting my grass

I bought outdoor furniture this weekend which they had in stock. The salesperson arranged for it to be delivered Tuesday (6/2). I could not take off from work, so my mother took off from work and waited at my house. The called twice with a confirmation date and a time window of two hours for it to be delivered. It never arrived. My home is about ten miles from the store. My mother called to find out where it was and was told it was going to be delivered on Wednesday.

Now, I cannot be there, and she cannot take another day off, so she asked to speak to a manager and was told she didn't need one took her number ans said she would call back. Of course no one called. I contacted the same person and asked to speak with a manager and was also told I didn't need one. This woman spoke very broken English and I asked her to transfer me to someone I could understand. She refused. Then, she told me the delivery was scheduled for 6/3 all along (a complete lie).

I asked her if she would like me to bring in the printed receipt with the date 6/2 on it or if she would like to me to play the recorded voice mail telling me the furniture would be delivered on 6/2. She said something in a language that did not sound like English and then I asked for a complete refund and told her that I will never be ordering anything from Sears again. Supposedly I will have a refund in 7-10 days.

I purchases a new top of the line 24 horse Sears Lawn and Garden Tractor in 1999. I also bought most of the attachments, including front blade, snowblower, and trailer lawn vacuum. Although this was their very best model it was terribly unreliable. Although the engine ran fine it was apt to backfire loudly if you didn't throttle it down and let it idle for 30 seconds before turning it off. From there, every componet seemed to be awfully lightwieght and thin; thus parts were highly prone to cracking and breaking off. This includes the frame which was very light duty. The biggest problem I've encountered with this mower pertain to the non greasable spindles on the mower deck. The bearing typically ground to a halt after only 1 season.

This was very fustraiting for me because I know first hand that Sears has don't much better in the past. I used to own a 1976 Sears Suburban tractor which has several fan club websited dedicated to it now. The tractor was the same size as my current model but the big difference is the Suburbane was very heavy duty. It has a thick 1/8 frame and a enormous 6 speed cast iron transaxle that holds 5 qaurts of oil. In the 25 years that I owned it I never ever had anything major go wrong with it. Additionally, it never once had to repair the spindles on the deck. Clearly, the designers at sears have deliberatly designed their tractors now to only last a few seasons which is why they do not desearve my business anymore.

04/04/09 I took my lawnmower for blade and blade adapter.I was informed that I needed blade, adapter blad,skirt, gasket-crkcs, crankshaft, seal-oil, key-fly wheel, filter-a/c c, plug, knob handle, cable, engin, manifold, gasket-intak, parts and labor totaled $176.18 for a push lawnmower, which I agreed to the repairs. On 5/11/09 I went to start my lawnmower and the pull cord cable would not retract so I took the lawnmower back to be repaired still within the 90-day warranty from the prior repairs.

I was contacted and informed that the lawnmower now would need a starter rewind,filter a/c c, plug,a carburetor and a new blade. I declined these repairs because these things had just been done. I know my lawnmower was running fine and did not require the additional repairs that they were telling me was needed. I believe that the charges and repairs are not legitamite and also I because I declined those additional services.

Sears wants to charge me a additional $29 to pick-up my lawnmower which I feel I should not be obligated to pay, because I only requested the pull-cord to be repair and the $29 I was informed was charged to check the lawnmower out again, which I had already paid the $29 the first time the lawnmower was taken in for repairs.

I tried to schedule repair and service for our Craftsman garden tractor. I started with the Sears Website. I was able to get to the appointment page but then the page wouldn't take my choice. So I called my local store (in Carson City, NV) but they couldn't help me since they didn't carry lawn/garden tractors. Besides needing service I also wanted to know if a 'special' for this service was still available. I then called the Reno store. Got an animated response telling me to say the department I wanted.

A person in the garden department answered but didn't know about any service specials and couldn't schedule an appointment. He transferred me to the store manager. There was no response after at least a minute of holding. Tried on line again but got a different screen with the only option for scheduling was to call 1-877-488-1222. Called that number, followed the prompts, heard that the call may be recorded and then, nothing. No answer and nothing but dead air.

Called the Reno store again, asked for the store manager. Put on hold again and, again, no answer after holding for quite a while. Tried the service appointment number again, same thing happened. No answer. Called the store manager again and got a voice mail recording. I left a brief, strong message about my experience along with my phone number. Never did receive a call back.

Ended up getting a local small engine repair company who could do the service and any repair. They picked up the tractor later that day and will have it serviced and returned within three (3) business days. Don't know why I ever tried to go through Sears in the first place. I don't think we'll ever make any purchases at Sears again. For sure we won't purchase any big ticket items there.

We purchased a grill from Sears years ago. They called the first of April to see if we wanted to renew our service agreement and we said no because there were too many parts on the grill that had worn and it would probably be cheaper to buy a new grill. Sears said we could have a technition out to look and see what could be repaired because the agreement we had purchased originally would cover worn parts.

We set up a service call 3 days before the agreement expired which was April 10th. The tech was a no show. He called later and asked what parts we needed and my husband did his best to tell him based on his limited knowledge of grill parts. These parts were shipped to our house and we let them know they all arrived and scheduled a tech to come out for the 2nd time. He was a no show again for the second time.

Once again we rescheduled (for the 3rd time)for the Friday before Memorial Day Weekend so we could have the grill repaired for the holiday. He called and said he would be out to our house after finishing 2 more customers. At 5:30, 30min after his alloted time we called him and he answered and my husband identified himself and the tech hung up on him. We in turn had to cancil our holiday party because we had no working grill.

I called Sears and placed a complaint and all I got was "I'm sorry, you must be frustrated, let's reschedule!" Once again we rescheduled for the 4th time for yesterday May 29th and Sears called that morning to say he was not going to be able to come out after all. This was the 4th cancelation and the 4th time we've taken off work to be here during the alloted time.

After a long conversation with "problem resolution" they said they were so sorry again and said they would give us a $75 gift card. I told them I didn't care about the gift card, I wanted my grill fixed. They rescheduled us for June 3rd to have the tech come back out. They called today, May 30 to tell us that it wouldn't be June 3rd after all, but now June 5th and she could not guarentee that he would be there.

After I asked who was the top person I could speak with, he said it was him and that he was at the mercy of the "stupid technician" to come out and make his service call. When I explained that we had paid for this service already but Sears wouldn't give us the paid for service, he said "I'm sorry, there is nothing we can do about this!"

This is beyond rediculous and we paid for a service that we can not seem to actually get and in the mean time we have a grill that we can't use and having to cancel parties and taking time off work to sit here and wait for the phantom tech to come all of which we have not control over.

I recently purchased a grill. I had a great Salesmen but after I purchased it I realized that it didn't fit in my car. Completely my mistake. I then ordered the grill online. When I got the grill and assembled it, it didn't work. I called customer service. I tried to be as polite as possible however I was hung up on three times. Finally after two hours of being bounced around and hung up on I did get someone who was very helpful and told me a technician would come out to look at it.

Ten days later a technician came out and told that in fact the grill was broken. I already knew that. He told me to order a new one. When he left he kept the propane turned on and I had to go and refill my propane tank which cost me $20 dollars. I reminded him twice to turn it off.

I put in an order to get another grill delivered free of charge. Apparently if I didn't get the warranty I would be charged for a guy coming over to tell me it was broken and any additional parts or service would be required. Basically, Sears can sell faulty equipment and then charge the customer more to get it fixed which is unacceptable.

When I made the call to get the grill delivered the person on the phone picked out a day and told me that they would be calling the night before to tell me what time the grill was to be delivered. I told her that I can be available all day except I have to leave after 5pm. She assured me that she would put it in the notes and that the grill would be delivered before five.

Today was the day and no phone call was made to me yesterday or last night. It was made at 4am this morning and the deilivery time was set up between 5-7. The exact time that I couldn't be here to get it. I then had to call and make another appointment. I politely asked if they could change the time today since I took the day off of work to wait for it but they said no and told me that they could come by tomorrow.

Although everyone I spoke to was pleasant I would just get bounced around from person to person until finally someone would hang up on me. That in itself is unacceptable. I hope that this might help someone or some department to get their act together. I'll continue to use Sears but never again will I buy something that might involve getting additional help. I've never had this much of a problem with anything that I've bought.

I got a 2006 Craftman Zero-turn rideing mower new,now that we need parts we can not find any to fit the deck Sear`s tells us we are not giveing them the right model no.that is under the seat they sent us a wrong part. I have look everplace on the mower and had 4 other people look and the model no.is the one on it. I think I got stuck with a lemon One with the wrong no.Or one they just put together and so now we would have to buy a new one. I could send a picture of the lable The modle no is 107.277741

We have gone to a lawn mower repair place and they can not fine the number to order it for us.They said that their is no such model listed? I will never buy another thing from Sears. This must have been just put togeather with what ever they had left over and just stuck this modle no. on it.

I purchased the Sears @6 Hp, 54" mower deck 2 years ago and now for the 2nd time (and of course out of warranty) the mower deck has to be replaced requiring me to pay $624.42. This mower deck has failed in exactly the same place on both units, the (driver's left side) mounting bracket section tears away from the deck body. Upon ordering the 2nd replacement deck I was informed that the manufacture had change the part number due to unlisted changes (I wonder what they could be) to the deck.

I called that day to schedule another visit to diagnose and fix the problem. Two days later, a different technician showed up (at 5:30 although he was scheduled between 8 and noon) again with no phone calls or explanation other than that Sears only had six technicians in our part of the Bay Area down from 16 the year before). He spent about two hours working on the tractor and informed me I needed to replace a pully and fan. He said the parts and labor on these repairs would cost me almost $300. I said O.K. and he placed the order for the parts and said they should be delivered in about a week and charged the full amount on my credit card.

Here's where the fun begins. When the parts didn't arrive after two weeks I began calling the 1-800 number and every time listened to the same menu. However, each call resulted in a customer service rep giving different information. One told me the parts had been shipped - another told me the parts were on back order a third told me she couldn't make sense of the order. To make a long story shorter, finally after a dozen calls and six weeks - the parts finally arrived.

I called to set up another tech appointment - promised to show up this past Monday (May 11th) between 8 a.m. and noon. Once again the tech showed up at 3:30 with no calls or explanations other than the scheduling department had me last on his list because of geography.

He worked hard for about three hours and almost completely disassembled my tractor. During this time I learned from him that Craftsman used to make quality products (I agreed as this was my 2nd Craftsman tractor and the first had given me 11 years of performance). He said this was no longer the case. He said my 4 year old tractor had been manufactured in China and assembled in Mexico. He said his experience was that a lot of corners had been cut and plastic was used for things like a fan blade which used to be made of steel.

The real kicker is that he told me the parts I had waited six weeks for were not the problem - the pully I had pre-paid for and waited six weeks for was not needed as the orignial was just fine. Instead he said my transmission was shot (the problem from the beginning) and why the second tech who diagnosed the problem as a pully and fan was a mystery. He told me replacing the transmission would be almost as expensive as buying a new tractor.

He then called a number and informed me that my credit card would be charged for his service call. He did tell whomever he was speaking with that I was not a happy camper and then adivsed me Sears might be willing to shave some of the parts cost but I would have to hash that out with customer service.

I purchased a Husqvarna key start, walk behind lawn mover, model #917.374442,The end of 2007. I worked ok. only three times That summer. The next season I tried to start it and It did not work. I called Sears I had to wait 10 days to get a repair (I signed up for 3 years service a good thing) they came and said it was the carborator, he ordered one and it came in (another)10 days he tried to fix it, the carborator was faulty. He decided to check furthur and said It might be something else like a starter? not sure I think he ordered that and then installed it, the mower did not start. He then tried to rebuild the carborator, it took a few hours. It started.

It used it for the summer ran OK not always starting right. This summer I tried to mow and the mower won't start. I was going to go to an independent to have it fixed but when I came back the mower started. I could only do half since the grass was so high and I am a senior and have a disability. It rained a few days so I could not do it till today and now it won't start again. This is rediculous half my lawn is mowed and the other half looks like garbage.

I called Sears and I keep getting the run around, they want me to bring it in, then I get a number to call and I have to wait so long I have to hang up. I am tired of sears. I paid good money for this mower and want what I paid for. Thanks for this forum.

I am going to have to get this fixed it will cost me $42.50 just for them to look at it. This has been going on for three years. I have been out there trying to get it to start and now I have to stay in all day because of the pain in my back from trying to start it so long. My lawn is literally over 2 feet tall now. I am sick to my stomach from the fumes and now have a headache. I can't deal with any more. I need my mower fixed. I can't even rent one that means I have to pick it uo and bring it back.

I recieved a flyer from Sears hardware saturday april 25th. I am 64 years old and have been buying product from Sears sinse I got married 38 years ago and shopped there since it first opened. I was interested in an electric lawn mower and the flyer said they had discounts until may 2nd. So on this past monday I went to the hardware store and picked out a electric lawn mower. Sales person said..we dont have that particular one. I said can you sell me the display one. no. I cannot believe that they didnt have or was not concerned about it.

I came back today wed 29th of april. the salesperson said we have a truck that came in this morning but you will have to wait until this afternoon or tonight to see if we got it. then I said no if you havnt got it now I dont want it. ill go somewhere else. the person came back 10 minutes later and said I dropped your lawnmower up front and he left. I paid for it using my Sears card and then I needed help loading it into my suv. I couldnt do it myself because i just recently had a stroke.

I cant believe the poor service I get when i go into the store. it was never like that. they always use to say goodmorning or whatever time of day it was when you walked in. now i go in and there is no one to be found to help. the woman at the register is an older woman and it surely takes her longer to cash people out and no one is there to help her. when he finally came to help other sales persons came up front but still didnt help the woman behind the register. It doesnt seem that they care anymore. there are people out of work all over syracuse area and some are very good workers. I think Sears needs to look into this problem.

For the third year in a row, I called to have3 my Sears riding mower tuned up and for the third year in a row, after taking a day off of work, waiting from 8-5 (that in itself is a travesty), no one showed up After calling around noon, I was told that I was the next one on the list. Well, then again after calling about 4:45 and waiting 35 minutes, I was told that they were done working for the day and I needed to reschedule. I would have someone else work on my mower, but I am finding out that other service companies do not want to work on Sears products. I am thoroughly disgusted with this company.

I have a Sears major credit card. I will be cutting that up and I will never purchase another item from Sears unless they make good on their very obvious mistakes. When scheduling repairs in today's world, a more timely, accurate and reliable method is necessary for this company.

For such a long standing company , it really does not care about its' customers. I am a professional and if I performed as Sears does in my job, I would not be employed. When registering complaints in the previous 2 years, not so much as a phone call or e mail from anyone. 3 lost days of work and a very long, scruffy lawn. Oh, by the way, when I aswked if they could come out on a Saturday, I was informed that they do not make service calls on the weekends. Funny, I had to spend Saturday, catching up with my work.

I purchased a Craftsman 24 hp 48" cut lawn tractor in March 0f 2007. After just fifty hours of use it was bearly running and was putting out clouds of blue smoke. I called the service number and they sent a tech. He said it was just a dirty carb. and that cleaning it was not covered under the warranty. I cleaned it myself and it ran okay but still smoked. I am now using 1+ quarts of oil every time I mow my acre and half. I can only cut half the yard then have to pull the right side spark plug and clean it and replace the oil it has burned.

Several calls to their service number hasjust given me run around and now its out of warranty ( I recieved the notice of renewal 3 weeks AFTER it expired).

Sears apparently does not offer the same quality of product it once did and does not stand behind its products nor does it care about its customers once it has "made the sale". I will not buy another sears product with any type engine and I will never again reccomend them to anyone else.

I purchased a 20 HP Husquvarna riding mower from the local Sears store some two years ago. I immediately had problems: First the reverse foot pedal would not engage so I called Sears as per instructions in the owners manual. The told me that there was not any local repair facility that was authorized to do warranty work. I found out later that is not correct as there are three outlets that are so authorized. I was given a schedule for a repair person to come to my home kbetween ;the hours of 8:00AM and 5:00 PM and they could not be sure of the time.

The first day they repair person did not show up at all. The second time I got a schedule of between 8 AM and one PM. At 1:15 the repaoir man called me and said that he was 40 muiles away but that he would be here aas soon as he could. I told him that since he could not keep a schedule as flexible as this just do not show up at all. Later I called again and got the same song and dance schedule and this time when the repair guy showed he would not work on the mower unless I paid him a $20.00 co-pay even though the machine was less than three months old and still under warranty.

The same thing happened again when I had trouble starting the motor and another $20.00 co pay. I know that Sears is a good reliable company but I would never buy another mower from them even though I now know that I could get warranty work done at several repair outlets. Their method of scheduling a repair appointment leads one to believe that they think the customer has nothing better to do than wait around all day waiting for a repair man!

I was pretty angry at Sears.

i requested delivery of new riding mower to be delivered at some point after 3:00 p.m 4/15/2009, i received a call from the scheduling department on 4/14/2009 stating my delivery time would be between 9:00-11:00 a.m on 4/15/2009 and if there was a problem hang on for a live operator. so i did and noted to the lady on the other side of the line that at time of purchase we had noted that we needed the unit delivered after 3.p.m. she said she would leave that message with the delivery team and for them to call me an hour before delivery time so we could reschedule for later in the day i received a call @ 8:45 this morning 4/15 from the delivery person stating he was at my house and no one was there for him to deliver to, i told him it was a thirty minute drive for me to get there. his response was that he would not wait that long because he had another appointment at 9:15 which should not have mattered to begin with. if my time was between 9-11 he was early to start with.

so i had to call my wife and get her to meet him since she works in town, when i called the delivery person back i told him my wife was on the way about five minutes away. his response was i'll wait five minutes but if she is not her i will put the mower in the back yard which is not an acceptable response and if this is how i will be treated by sears or it affiliates they dont have to worry about me buying anything else from them. this was probably my last trip to sears, i dont blame the sales person in this case because i watched him note it on the sales ticket that we preferred to have a delivery after 3:00 p.m, it is a shame people cannot take simple instructions.

On Feb 9th 2009 we went into the store and ordered the burners to our outside grill to replace the worn out ones. We were told that all orders had to be paid for in advance and that the product would arrive UPS within 7-10 business days. We paid cash and waited for the parts. They have yet to arrive. When we made contact with the Sears store(3/20/09) again we were given the run around about the part was just shipped, still not here.

We requested that our money be refunded but were told that without the part they could not refund the money. We contacted the Sears 1-800 # and were told that they could be of no help, we contacted the Better Business Bureau and were told they could be of no help. We still have not part, no money and no answers.

Last year at the yr ending My self propellor lawnmower broke down so I took it to sears spend 160.00 dollar got new carborator labor and got it fixed . Used one time before putting it away for winter . this yr I took it out in march and it wouldnt start . took it back and spending another 60 dollar and labor 30.00 separate still doesnt start . In this tough economy I dont have money to waste everytime I take it to them . and giving it back to me without eliminating the problem .

Called them next day and they ask me to wait till it is hot in weather and may be it will start . It is in 70s today and I am tired of pulling the cord and still doesnt start . They wont send any technician to my place . I am fragile single woman with nobody to ask for help to put the heavy lawnmower back into my car trunk and take it to them where they will charge again to see the problem . It is getting very frustrating . right now I am waiting for tempo to go to 90s so I can see if my lawn mower will start before I find somebody to load it in my car . I am so disappointed with their service and the man mentioned above would not help me giving any advice on the mower and was rude and said I didnt read the paper how to take care of the lawn mower . Please help somebody !!

Bought a new gas grill in September 2008. We immediately noticed it would not bring the food to cooking temperature. Upon notification Sears service arrived on site, proclaimed the regulator was bad and subsequently sent a new regulator in the mail. I installed the new regulator and no change in heat production. The service tech. returned and proclaimed that it was the regulator and they would send yet another. I subsequently replaced the second regulator. With this the grill will heat up to cooking temperature only if the lid is kept closed. If you open the lid the temperature immediately drops to luke warm. The owners manual indicates that you should cook with the lid open unless you are trying to smoke.

By this time it is January and the service tech. indicates he is sending out a new regulator. It arrives and I install it, but no difference. We once again call Sears service. They send out a service tech who says you must cook with the lid closed at all times. If you don't your food will never cook We pulled out the owners manual and he simply stated that the manual is wrong and there is nothing wrong. He left in a bit of a huff as if we had wasted his time. I called the Sears store and was told a service supervisor would be handling our complaint. Note it is now March. We get a voice mail from the service supervisor that states he has sent us a new regulator. Will the madness never end?

What is wild is I live at least 100 miles away from the nearest service center. All I want is a grill that will actually cook my food in a reasonable amount of time.

I brought a new garden tractor, in 2007. I didn't even get to use my brother in law came over and wanted to mow, so I let him..He came walking back up the yard, and said the steering wheel came off in his hands..So I called Sears and told them, I wanted another one, I brought it back and they gave me another new one..

That was in August so my bofriend mowed two times and then it was winter, so it was put up for the winter, in March we were burning brush, and they told me to go and check out the fire, so I got on the mower to go and check it..got half way down and the steering wheel came off on me, I pushed on the brake, I went over the top and landed under the mower, they finally came out to see what I was doing and they seen me under the mower, came down and though it off of me. Called the resuce squad, they took to the hospital, it has been a year now, and I have sevre back pain, and my neck and shoulder is messed up.. Has anyone had trouble with the steering whee. Please let me know.

I know that all of the pride I had in Sears products is gone..

6 years ago we purchased a Sears Craftsman 25 H.P. garden tractor. Since that time, the engine has caught fire 3 times. Sears has been notified each time. The first time, the tractor was under warranty and the engine was replaced. The second time the wiring harness was replaced because it had melted from the fire. This last time, the tractor was no longer under warranty and Sears will not make good on even part of the cost. The tractor is only 6 years old. A tractor of this supposed quality should not catch fire 3 times in 6 years. There, however, is no recall on the engine or the tractor.

Fortunately no one was injured. The cost to replace this particular model of tractor is over $3,000.00 and not something that I can afford right now. I would like the Sears Corp. to step up to the plate and acknowledge the short coming of this product and make good on it.

I live in New England. I live on a hill. I purchased a Craftsman 6.5 Horsepower Elec start 30 dual stage Snow Thrower 3 years ago. Model 536.881651

The unit was recalled for faulty parts. The mechanic was scheduled to come to the house to repair the parts. However, Sears sent the wrong parts to my house, so the repair could not be done on the appointed day. Had to schedule another parts drop and another repair visit. The so-called repair happened. The Sno Thrower never worked well. This year the motor would start and stop. I took it to an expert sno thrower repair person. He said the engine was bad. I was never able to get a good snow removal job done with this unit. It is a total loss. What recourse do I have as I did not take out an extended warranty? Bottom line for me is that I paid good hard earned money and I expect a good return on my investment.

We bought(for the second time) the garden oasis hexagon gazebo from Sears Aug. 08. Took it down for the fall/winter, put it up a week ago & it's completely ripped apart (same thing that happened before) The canopy has ripped, netting ties come off, canopy poles broke in half. Sears said to contact the manufacturer because I bought it over 90 days ago. I have emailed them after a very long internet search to find the site. Waiting to see what the man. says. I have no desire to have another one, I want a refund but don't hold my breath for that. This is the second gazebo we've had to buy, put up, take down so I'm done.

We bought a patio set from Sears on June 14th, 2008. Less than 9 months later, on March 8th, 2009 the glass table top shattered. We were having company over, the table was set and the glass literally exploded. On Tuesday, March 10, I called Sears and gave them all the info. After much time on the phone, they said someone would be back with me within 48 hours. As of yet, 7 days later, no one has. How do we replace this hexagon shaped glass table? What reimbursement can be required or are we out $400?

Hexagon shaped glass broke into a million pieces on the deck and patio. We have an inground pool. We keep cleaning and have spent much time trying to remove all glass. Even brought out the vacuum and spent several hours vacuuming the deck and patio to get it up so no bare feet will be cut this summer. I believe it is the same type as the Martha Stuart, just under Sears store. When I left a negative review on their site to warn others, it was never posted.

We purchased a Craftsman Garden Tractor Model # 917.275023 23 hp Kohler engine, transaxel rear end. It is now 4 years old and the trans axel has gotten to where it will only mow about 30 minutes before the machine comes to a stop. After cooling a couple hours it will mow but for only another 30 minutes. This problem started the 2nd season we had it and Sears told us it was the belts and I believe they did this just to stall us until the factory warranty lapsed which it did. At the end of 2008 mowing season Sears Home Repair Service came out and told us it actually needed a new transaxel @ the cost of $800.

So I tried the mower again the other day (March 2009) and nothing has changed it will still only mow for 30 minute intervals. So I called Sears to order the service & new transaxel. Now it is $1,546 PLUS the service call! How absolutely assanine is that. We paid $2,300 for the mower and it will be over $1,700 to repair it. The mower itself looks fairly new and the motor starts and runs perfectly. I have called several other lawn mower repair shops and the guys tell me the transaxel should out last a couple motors. So here is the deal, before I give Sears another $1,700 of my money to fix what should not be broken, I will buy another NEW Mower but it will not be a Craftsman.

The economic damage is to my bank account. $2,300 for a NEW Sears Garden Tractor that was sold to us @ store in Beaumont,Texas by a salesman that said it would last us for YEARS. Now we are looking at another $2,500 - $3,000 for another lawn mower. In writing this, I just called Sears in Beaumont and spoke to the dept. head for lawn equipment. It was a total waste of my time as she was so in different that it only brought me to the point of OUTRAGE.

I had the repair man come out to diagnose the problem with my tractor mower. He was not here over 10 minutes. Without even removing the top off the mower, he said it had a bad camshaft. He then proceeded to give us an estimate for fixing the mower. The estimate was $469.21. We refused to except the estimate, feeling it was to high. He quoted the camshaft part at $110.00 alone. He charged me $101.76 and did absolutely nothing. We took the mower to a Briggs & Strattion dealer for a second opinion. The mower has a Briggs & Strattion motor.

The dealer evaluated the problem and determined that camshaft was not the problem. The valves were way off line, and needed adjusted. And also, the dealer priced the camshaft part if needed. The part was $48.00. After getting the mower fixed and gettin an idomized repair bill, I called the repair service to file a complaint. I got the ranaround from Sonja in the recovery department. Her story was that if we felt it was the wrong diagnosis, another repair man should have come out to redo the estimate. She did not want to hear about the Briggs & Strattion diagnosis. I told her I would send a copy of my repair bill and then she said they would not take another dealers word or mine for any thing. I told that a Briggs & Strattion dealer would be more qualified to fix a B&S motor than Sears or anyone else. She said she would tell me their policy and then end the call.

I purchased a Craftsman Snowblower 2/24/03 and have had nothing but problems. In the 18-20 snowstorms that we've had, this product has spent most of the time in the repair shop. Ive got such a stack of repair slips that I could make a book. I just brought this snowblower in for repairs on 1/3 , then again 1/30 , then 3/1 this year. Last year, it was two separate repair trips. I contacted Sears Corporate and the best they will do is $100.00 gift card. Im not happy with this.

Many trips to the Sears repair shop have been made. Time and gas have been used. With this Snowblower broken, Ive had to shovel our driveway. Several costs have been charged

It really kills me to see how Sears has destroyed their reputation over the years. In 1977 (2 years before I was born!) my father had purchased a 10hp Sears tractor (model # 917.25141) with a 36 snow thrower attachment and 42 deck. Now don't get me wrong, we've had our fair share of minor repairs and replacements, but nothing we've done (as far as repairs) compares to the victims of Sears' more recent repair stories. I am proud to announce that our Old Yeller is on it's third engine, but runs like a top. Snow thrower (single stage) still throws light snow over 30 feet without a problem. We mainly used the tractor to mow our christmas tree farm (an old hayfield) with every spring would have grass as high as 3 feet. I'm sorry to hear that all of you have had problems with your Sears tractors. I will NEVER purchase anything new from Sears as I can see the huge difference in quality between the older models and the more current ones. I wiss all of you the best of luck!

I bought a patio set in this Sears store about 4 years ago. The set contains a glass topped table and six chairs. We've been very happy with it until a couple nights ago when all of a sudden we heard a loud cristal shattering noice, scary by the way. I went back to the store and explained that the glass top of the table has shattered by itself and if they new anything about this, their answer was no. I also ask them how could I buy a new table, just the table or the glass and their answer was, we do not sale the tables by itself you will need to buy the entire set. A new and different set becsuse the one that we have and love, that one is not in the market anymore.

We purchased a Craftsmen snowthrower from Sears. The first season we only got to use it once because of no snow to warrant using it. The next year we started having problems with the drive belt slippping and coming off. The repair center was booking two months out so we had to what to fix it. When they came out they had to order the belts and we had to wait for them to be mailed and make another appointment to have tech come back out. Now it was time to put it away for season. Next season same thing.

Went to store and sales clerk said they had a problem with the belts and made them different now. Spoke to M. Healy, store manager, and he said could take the lower end model he had in stock or get this one fixed again and get replaced next season when he had more in stoke. Thats the option we took. Now we went to store and new store manager refuses to return my calls and the service manager, J. Lowder says his techs see nothing wrong. I said Mike made a promise on Sears behalf and it should be honored and also the tech only comes out if no snow and just turns on machine gives a new belt saying these belts suck.

Have to hand shovel because have a snowthrower cant use when snows and wasted time on service calls.

I have a fixed income, but I purchased a sears craftman 16.5 Hp tractor, I mowed the yard 2 times with it and its never started since. No response from SEARS to my too numerous to count calls. I will NEVER purchase another craftsman or Sears product again.

In November of 2005 we purchased a Craftsman 9 horsepower 29 inch snowblower with a 5 year maintenance agreement. In December of 2008, the auger belts started to burn and smoke. The snowblower stoped working. I called the for my home number for a service call. I was told by Tami that it would take 2 weeks before they could get a service technician to my home. I then requested a morning appointment and I then requested an extension on my service agreement (for the 2 weeks) only to be told NO.

My husband and I are senior citizens and I have Austio Arthritis and Rhumatoid Arthitis and Medicaly Induced Lupis. All of this was explained to the Customer Service Rep. Tami and again she would not send a service tech for 2 weeks. I live in the Buffalo New York area and since this phone call we have had record cold and record breaking snow fall. We being senior citizens have had to shovel our triple wide driveway and front walk by hand.

I called the day of the appointment after noon only to find out that I was the last call on the list (No.13). Upon talking to the service technician George, found out that he lived in Silver Creek and I was on his way home. As I'm writting this it is now 3:45 PM and still no service tech. I can understand that I should have to wait for a service tech for 2 to 3 days but I feel that 2 weeks is not acceptable. But, if I do have to wait more than 4 days for a service call I should be 1st or 1 of the 1sts taken care of. Sears does not care to help its customers. I feel that nationwide we should all boycot Sears product as the peope did in the 1970's when there was a nationwide meat boycot to bring the prices down.

Purchased Sears 2005 - 9hp, 28in snowblower and have had continually problems with this piece of junk after spending approx $900.00 on it w/warranty. Engine consistently stalls after 5-10 minutes of use and does not restart until 1-2 hrs later. Item has been in for service 1-2 times each winter season to fix condition but nothing seems to work. I want a new snowblower but have not received any satisfaction in gettting a new one.

Have had problems with craftsman lawnmowers and blowers (anything w/a engine) and WILL NEVER PURCHASE A SEARS ITEM EVER AGIAN (this includes anything from bubble gum to jeans)

Every major snowstorm here in Ohio I have had to shovel.

Just to add my two cents to all the other complaints about the sears garden tractor's engine. B&S 26hp engine with the air filter problem should have been replaced by sears at no cost. The tractor is adequate but the engine's life is compromised by the poor air-filter design. They have now corrected the problem with a new air filter design, so the engine should not have the problem of dirt being sucked into the combustion chamber.

The cost of the new replacement engine is about $1,200.00 and hopefully will extend the life of the garden tractor purchased 4 years ago. As others have found, writing to the president of sears is useless, no even a so sorry reply. It is unfortunate that to even get some reply, one must litigate, no wonder the cost of business is so high, inferior design, products and poor customer service. What happen to good old American service and products!

I purchased a snow thrower (model 24788790) in December of 2006 and have used it less than 15 times. I have a neighbor who plows my driveway so I do not need to snow blow very often. I went to use my snow thrower and the engine locked-up. I took it in and paid $57.30 to have them tell me there is something wrong with the engine and it would cost me $759 to fix. This would mean it cost me over $50 each time I used it. I asked if they could look at the engine and they replied - only to change it at $759.

I understand my warranty expired at the beginning of December (which I did not use my snow thrower since Thanksgiving) but I find it very disheartening that a company like Sears would not have a little more sense of caring in this situation. I always check my oil and obviously something was wrong with the engine. I can see having to spend $759 when a new snow thrower only costs $150 more and I am asking what options I have with the Sears company.

Having to pay for snow removal and pay $57.30 to have someone tell me what I told them.

I purchased a sears tractor and snow thrower with all the accesories in the summer and had it delivered with the thrower in place waiting for winter! When we did first use it we discovered the cab frame interferes with the control for the thrower and when we asked for our money back they said they would only refund for the cab fully, but we would have to pay the restocking fee for the tractor! The service tech that examined the situation lied when he reported to sears that it did not interfere!

We still have it and all the accesories, but I have removed a portion of the cab frame to make it workable! It is very difficult to steer when using the thrower! It crabs all the time! The 20HP engine isn't enough to power the smaller thrower which we have installed! I can just imagine what the mower is going to be like!

We modified the frame and use it but it is very poorly designed! It's a law suit waiting to happen!

Purchased a Craftsman snowthrower 12/15/07, used it five times and it quit working. Repairman came out and said it needed a new shortblock, they had one shipped and replaced the original one. Then it still wouldn't start so they ordered a carburator, it still didn't work so they ordered more parts. After three visits and re-building a brand new snowthrower, they declared it fixed.

The 2008 winter season came, I used the snowthrower three times and it quit working. They came out and delcared it needed a new short block, they ordered one and came out to put it on on Dec. 26. At that time they said it needed an entire new motor and none were available. They called the repair center where they were told that they would send another short block.

My drive way is long and steep, I need a snow removal system that works, I have had to hire someone to come in at $75.00 a time. This has caused me a great deal of stress. As well as paying money for a piece of junk that no one at Sears seems to care about. What they have said to me is well you have a warranty. That's not the issue, the issue is that I bought a new piece of equipment that has never performed correctly. Sears gave me another year of extended warranty. At this point in time it is in the garage broke down, I haven't called Sears back yet, but will because they still need to make this right.

I live alone and have had to hire someone at $75 a time to come and plough me out. I have been stuck in my driveway, I have suffered great mental anquish over this.

4 years ago I purchased a new sears DYI 4000 riding lawn mower. It peformed very well until recenly, when the trasmission failed. I phoned Sears national service desk, told them I needed a new transmission installed. They replied that it wasn't under warranty and that it would be 4 days before anyone could come to my home. I replied that that was OK.

Toay, four days later, the service man arrived, mounted the mower and said, It needs a new transmission. Total cost for parts and labor: $786.11 Cost for service call: $100.00. I refused both and advised him that he could sue me if he chose. I would prefer to pay a few hundred dollars to a lawyer than pay $100.00 FOR having someone ride by my home, arrive without the necessary part, have me wait another week, then assume I would be stupid enough to pay them enough money to buy a brand new lawnmower. I will never purchase another sears product of any description.

4 years ago I purchased a new sears DYI 4000 riding lawn mower. It peformed very well until recenly, when the trasmission failed.

Toay, four days later, the service man arrived, mounted the mower and said, "It needs a new transmission."

Cost for "service call": $100.00.

I refused both and advised him that he could sue me if he chose. I would prefer to pay a few hundred dollars to a lawyer than pay $100.00 FOR having someone ride by my home, arrive without the necessary part, have me wait another week, then assume I would be stupid enough to pay them enough money to buy a brand new lawnmower.

I will never purchase another sears product of any description.

I purchased a lawn mower from this Sears store. A very good one , I thought. It was self propelled rear wheel drive, it cost me approx. $450.00. I bought it on Sun. Father's Day. Put it together, mowed my front lawn, approx. 1 hr. and did not use the mower until the following day(Mon.) I ws showing my son how to use it so he could mow my elderly neighbors lawn for him. We took a lunch break and when I went out to start the mower again it was seized up. I could not pull the rope. I called the Sears store and they told me to bring the mower in.

Marge asked me several questions said I might have sheared the pin. She would not replace the mower, she said it had to go out for repairs and if they determined that the reason the mower would not start they would do the repairs for free. I told her that was not acceptable, I hadnt owned the mower for less than 24 hrs. and that I needed to mow the rest of my lawn. Marge offered me a loaner, which she said she could not deliver, it took them forever to pull this loaner from their backroom, this mower was all rusted and covered with old grass clippings, it was so rusted they could not get the handle to bend down so they could put it in my vechicle. I left after being there for well over an hour empty handed.

I called the 800 # on my receipt. I was told by the gentleman on the phone to go back to the store that he had spoken to marge and I could get a replacement mower or my money back. So I made another trip back to the store and when I got there Marge was on the phone and when she saw me she immediately went to the backroom and made me wait there for at least 20 minutes before she came out and then she handed me the phone, apparently the woman on the other end was someone from Sears and she preceeded to tell me that Marge was not going to give me my money back or replace the mower until it came back from repairs, so again I left empty handed. I am a single parent, mother of 4 children, oldest being 14.

I just spent $450.00 cash on a mower I didnt even have any more and it was going to take approx. 2 wks for it to get back. When the mower finally came back it was determined that it was not my fault. I went back to Sears, Marge didnt even want to deal with me she wouldnt even look at me, they brought the mower out and I told them I didnt want it I wanted my money back. I had already purchased a new mower from Wal-Mart(which by the way I have not had a problem with yet). Marge asked me how I paid for the mwer and I told her cash and she told me she could not give me cash because she hadnt made enough sales.

Marge is supposed to be the Owner/Operator of this store ypu mean to tell me she doesnt have some kind of business account to draw on to reimburse me. I had to wait approx. 4 hrs. and several phone calls to corp. headquarters before Marge finally called me and told me she had my money. When I got to the Sears store Marge refunded my money minus a $57.00 restocking fee. What kinda crap is that. That is the worst customer service I have ever received I will never walk into another Sears store especially that one. I wouldnt even waste my spit on this woman and its not like she doesnt know me all my major appliances have come from that store(refrig. stove, dishwasher, dryer, washer.

I have a model 917.276846 12b4 fairway 27684 48deck bought in 2006 and it has no power going up any little grade when mowing forward and back it is to slow. if i pull back on the brake petal it helps. can't go up any grade

I bought a SNAPPER lawnmower on 7-12-08.After two weeks (two times usage), it was filing to start, and a bolt feel from the self-propelled belt assembly cover. I took it to the SEARS repair center, and explained the problem.They kept it for about 5 weeks and returned unrepaired.(bolt still missing). I talked to the Sears personnel (all the way to store mgr., Joe) during that time.I was told I wold get a new one, once they could inspect the lawnmower. When I finally got to the store, mgr. Joe was very rude to me, and refused to exchange it. I waited about 3 hrs for that. I had to go look for them into the store for help to load it back in the truck. It came back last week, but I was not aware until today, when my son called the Sears werehouse. He was treated very rude by the attendant when he called today. I have only used that machine two weeks in about 3 months!

My lawn grew too much, and I have to look for people to cut the grass all this time. I was frustrated by the way the Sears people treated me and my son. Also, I spent much time waiting on them for nothing.

Received Sears Craftsman snowblower as gift. Have had it three years. Been used less than twenty hours. Electric start physically fell off. Now have to turn off by disconnecting spark plug. Directional snow unit broke, fell, off. Told by service center this was a recall item. I was never notified. Now have a five horse power snow thrower that looks brand new. No starter or blower direction. Only two year warranty.

SEARS WILL DO NOTHING! Not even sell me new starter unit or parts to repair myself. They tell you that ist $29.95 to send to Kalamazoo, Michigan and $60.00 and hour plus parts to fix. Could be $400.00 or up to fix snowblower that was purchased less than three years ago for $400.00. When I looked at parts and how asssmbled I quickly realized the cheapest assembly and parts were used for a $400.00 snow blower that is now useless. DO NOT BUY CRAFTSMAN FROM SEARS is the lesson learned.

I live in Michigan and now must hand shovel my snow at fifty seven years of age although I have a new Sears Craftsman in my garage!

We had purchased lawn tractor from Sears 3 years ago, but from day 1 I have had nothing but problems with it. In the 1st year a lone they replaced the carberator twice and did so every year. This year I ordered the part did it myself. But back in the very beginning I tried to get someone to help me with this lemon, Sears kept telling me it was the gas, that Id have to empty the tank and not allow gas to sit in it, then next theyd tell me use staybil in it which I did that as well, I might have had 2 (at the most) a year on my 5 acres and it would need a new carberator. It has sat more then it has run..I think I even filed a report with the attorney generals office in our state the very first year.

Now this year, I had replaced the carberator AGAIN didn't even get 1 time around my yard when it up and quits, thinking it was running out of gas I get it back up to the house, put more in it and go to finish when I released the clutch/break it quits...as many of these complaints ive read here today I think Sears should be replacing or giveing back the 3000+ bucks spent on these peices of junk...isn't there a leamon law on stuff like this? if not there should be!!When sears called me to renew a contract they wanted $800 for a 1 year repair contract, I think this has become big business for sears so people will buy that repair contract when you think about it $800 a year after paying $3,000 bucks...what a deal for them because they tell you if you don't youd spend 100's of dollars in repairs and service fees to fix the stupid thing...what ripoffs!!!

We bought a patio set from Sears about 2 years ago. 2 weeks ago the glass top shattered for no reason. The temp was about 70 degrees and the weather was beautiful. There was nothing that hit it or fell on it. We were in shock that this glass just shattered. Today I called Sears to let them know that this happened and to ask them what I could do. I got shuffled from one person to another until I was put on hold for ten minutes of which i just hung up. I called back to speak to a manager and was forwarded to another line which never answered.

I went to Sears to purchase a lawn mower with Honda engine mode l37704 they refused to sell as it was last one and I would have wait till thy come. I check the Internet to locate and found in catalog that it no longer sold in calif due EPA problem so why is it not being a close out item. It seem to be crazy to leave some thing on the shelf when you have buyer for it, and put some on shelf you can sell. I am told you can sell the last if it can be order.

I find this insane as retailer in the business sell product and to leave something on display that can't be sold.

I purchased a Craftsman pressure washer about 18 months ago. At about 14 months and being used for personal home use only, a threaded plastic valve cover cap blew out of the side of the pump unit. This cap does not have a part listing and can't be purchased separately. You can't buy the particular valve and cap separately, but must purchase the entire valve package. The other option is to purchase a new pump unit for over $120.00 IMAGINE HAVING TO BUY A NEW ENGINE BECAUSE YOU LOST YOUR OIL CAP.

I now have a useless high dollar item while Sears and their supplier are fixing the price of parts.

Purchase a Gazebo in 6/13/2006 sold by sears and made by JRA Furniture, need a new top after only 1.5 years of use, called 800 number on flyer that came with it and the phone was out of service call sear said I purchased it their gaveall the info to customer service and they said they went out of businee and could not help, but oh sears made their profit,

Roof fell apart after a year or so use, and frame rusted after i year

I bought a craftsman lawn tractor from the sears here. Shortly after I got it, I started having problems with it. luckily I got the two year extended warranty, which brought the repair man out several times. On each trip I would tell him what was wrong but each and every time it was not repaired right so I would have to call again and have the same repair man out to no avail.I eventually got to the point of talking with a supervisor about the problem,but this of course didn't improve the situation of the lawn tractor. it seemed the supervisor had no time to deal with the real problem of what was wrong with the lawn tractor.

Finally it got to the end of my warranty and the repair man could no longer come to fix the problem.To make a long story short one day the tractor just blew and would no longer start.When i took the motor apart there were pieces of metal and shavings from the pistons in it. I have tried numerous times. Even before my warranty ran out to let Sears know there was something definatly wrong with the engine of this lawn tractor. But more or less I was told the warranty was expired and I was just out of luck for a lawn tractor.

in order to have a tractor to mow my 5 acres i had to go buy a new motor.the repair man that i had to deal with got a attitude several times with me. i also have a witness of the repair man's attitude. i fell that since sears got there money they don't care about there customers. since i bought this tractor i have spent over 2,000.00 dollers at sears. if i knew all this i would of went somewhere else with my business.

I bought a craftsman lawn tractor from the sears here. Shortly after I got it, I started having problems with it. luckily I got the two year extended warranty, which brought the repair man out several times. On each trip I would tell him what was wrong but each and every time it was not repaired right so I would have to call again and have the same repair man out to no avail.

I eventually got to the point of talking with a supervisor about the problem, but this of course didn't improve the situation of the lawn tractor. it seemed the supervisor had no time to deal with the real problem of what was wrong with the lawn tractor. Finally it got to the end of my warranty and the repair man could no longer come to fix the problem.

To make a long story short one day the tractor just blew and would no longer start. When i took the motor apart there were pieces of metal and shavings from the pistons in it. I have tried numerous times. Even before my warranty ran out to let Sears know there was something definatly wrong with the engine of this lawn tractor. But more or less I was told the warranty was expired and I was just out of luck for a lawn tractor.

in order to have a tractor to mow my 5 acres i had to go buy a new motor. the repair man that i had to deal with got a attitude several times with me. i also have a witness of the repair man's attitude. i fell that since sears got there money they don't care about there customers. since i bought this tractor i have spent over 2,000.00 dollers at sears. if i knew all this i would of went somewhere else with my business.

Never agin will I buy Sears Craftsman products. I have purchased 3 cordless drills in 8 years. An 18 volt drill/saw, a 16.8 volt drill and a Lithium drill. The 18v and the 16.8v batteries gave out after just a couple of years. The lithium drill just stopped working after a few months. I brought the lithium srill back and they gave me a new one.

Also, I purchased a Sears DLT2000 riding lawn mower brand new from Sears and it now has less than 550 hours but I have spent in excess of $600 fixing the piece of crap. Front tires fell off, both front rims and axles had to be replaced, carburator had to be rebuilt, the seat split and get this; the seat is discontinued so I have to put up with a split seat for as long as I keep this piece of junk. It was supposed to be a well made machine.

Then to make matters worse, last week (Sept. 2008) I called some Sears 800 number for repair of my lawn tractor and some dude from India answered and told me I had to bring the riding lawn movew to Sears to have it fixed. So I loaded the beast onto a trailer. When I got to Sears they said we don't fix those here, you have to make an appointment to have our repairmen come to you at a minimum cost of $95. So I tried to explain the dude from India was very serious about me dropping it off at Sears even though I told him I thought he was wrong and sure enough, I should not have listened to him. Anyways, Sears said they would give me 10% off any parts I need (big frikkin deal) and free shipping for my hassle. I told them I wanted to trade the piece of crap mower in for something better. But of course that was a big nope. Stay away from Craftsman, they suck big time.

I bought a riding lawn mower craftman from sears and it has been nothing but junk from day one. From day one it has never cut even and it leaves a inch strip right in the middle even after sear came out and put new blades on and done what they call a ajustment, but it still left a strip right in the center. I will never by any thing craftman again and my mother had the same thnk, plus my friend next door. Craftman is a big joke.

I have had the same problem with my lawn tractor now for the 4th time.

I have called sears rerair center and get the same run around that it will be about a month befor we can get to my home. I have always purchased your extended warrenty service and am now wondering why Sears has become so slow and uncaring about thair customers.

It used to take less than a week to have someone at my home and now the people on the other end of the phone just give you from one person to the next this call 5 people just to tell me sears will only be able to come out to my home for at least the end of the month. WHAT HAS HAPPENED TO MY SEARS that they no longer seam to care about thair customers.

Maybe to seare 980.32 dollars is small change but to the ave person thats 2-3 pay checks and I would expect for that much money I would never be told my service tech will be 28 days till they will get my tractor running again.

I bought a gas blower which is continually advertised as on sale for $99.00 I have since discovered. I had it for 3 months and used it twice. I have a lawn service so don't need to use it much except to clean up between lawn service days it needed. On my third use, the pull chord broke out. I took it back to sears and was treated quite poorly by the manager who would not exchange it because I was 1 day past the 90 day return policy. I didn't see the policy anywhere until he pointed out that it was on the back of the receipt. Had I been given the receipt before I purchased I would have known that. And who buys something expecting that it will break. Well obviously sears sells products they expect will break quickly and no longer stand behind their products.

Instead I had to return to the store a few days later, give it to them for 2 weeks so that they could repair it, return to the store to pick it up. This hassle is not why I buy new products. I have decided that it is no longer worth dealing with sears because they no longer stand behind their products and there are choices of other stores I can go to that do stand behind what they sell. Home Depot and Lowes for instance. Sears has lost yet another long time customer.

Also, they are no longer honoring their tool guarentee for some reason. But there are other companies that do have a life time guarentee. All this, when a simple I am sorry, let me take that and have our repair department take care of it. No returning 2 more times, no two weeks to fix it. Or even, I am sorry, sears does not sell faulty equipment, let me get another one which should take care of you. Instead I was treated as if I was not worth the effort and my money was not important. Well I guess it is not.

Sears lost a long term customer. I was without my recent purchase for 2 weeks and made 3 trips to the store to get it fixed and get it back,

I have a 12 year old Murray GT 18.5 H.P. with a 46 deck. It still works perfectly. I recently purchased a new 21 H.P. Sears Craftsman Garden Tractor. I thought I would give my old Murray a break. There is no comparison. I have already replaced the fuel tank on the Sears mower.

I have performed usual maintenance on both of my mowers but I can always count on the Murray. As far as the engines in my opinion (the Murray has a Briggs & Stratton 18.5 H.P.and the Sears has a Kohler 21 H.P), the Briggs & Stratton engine is superior. I am very proud of my Murray Riding Mower. I have taken care of it and it has taken care of me. Thank you.

Purchased Craftsman lawnmower, arrived April 30, this year. Less than 10 operating hours on it, thanks to our drought. Was cutting grass and it locked down completely. Called Customer Service for repair and was given an appointment date three weeks out - Sept 11. Sept 10 received automated call to confirm Sept 11 service appointment between 8:00 a.m. and 5:00 p.m. Instructed to call if I needed any info or to reschedule.

Called to request narrower time frame, since I'd have to take off from work. Was told no, they couldn't do that. Asked for a supervisor. We were immediately disconnected. I called back and was told they could narrow the window down to a morning or afternoon appointment. When they pulled my file I was informed that they had received a memo that the area's service tech was overbooked and I'd have to reschedule and the next available date was Oct 2. I informed the rep this was not acceptable and asked for a supervisor. The supervisor informed me of the same memo and only after nearly 15 minutes of discussing the matter did he finally say he'd squeeze me in for Sept 11 as originally planned.

I called back the next morning (day of the original service appt) and was informed that the tech would not be coming and I'd have to reschedule. I went through the same saga with this rep, then finally asked for a supervisor again. She agreed and transferred me. At which point, the phone went dead. I called AGAIN, went through the same thing, again asking for a supervisor. This time, the guy says he'll transfer me. I stayed on the line for nearly 10 minutes, after which the line went dead again.

I called back a third time, went through the same thing with the third rep of the morning, asked for a supervisor again, and was immediately dropped again. My dad then attempted to contact local store managers, and is still waiting for them to return his call. And as of now, there is still no one coming to repair my brand new broken lawn mower. So much for Craftman quality and Sears Customer Service. They've lost my business for good.

Inoperable $1000+ lawn mower, useless $300 bagger, and $50 mulching kit and several hundred dollars on a useless extended warranty so far. I'll likely be paying for repairs my warrantly should have covered and end up buying another lawnmower.

First time I have saw this page. Sears - the worst place in the United States to do business. I have in the past bought serveral thousand dollars worth of items from Sears. Started to back off when their repair parts went out of sight in price. But they did teach me a valuable lesson and one that I am proud to share.

Back in September of 2003 I bought a power washer from Sears. Before I ever had a chance to use it my unit was called up for Active Duty to prepare to move to Iraq. I never used the power washer. When I returned home I got the power washer out of the box for the first time. It ran about 30 minutes and froze up. I got it repaired after going through 15 rounds with Sears. No one wanted to listen to me.

Finally someone from Sears sent me a voucher to get the machine fixed. I did - but it didn't work. I did everything but get physical to have them repair this thing. Finally some kid at the repair shop looked at it got it running but it would go a few minutes and freeze again. He finally decided it had to be in the pump and took the bottom off of it. Guess what - the bearings were missing. Came from the factory that way. But now the engine was gimped up from not just myself but the repair folks trying to mess with it.

Sears refused to exchange it or give me my money back. Unfortunately I could not really augue. The reason - By the time my National Guard unit deployed and came home more than 12 months had went by. The warranty was gone. Forget that this unit had less than one hour running time. Although brand new - Sears refused to honor their own product. What a lie to state 100% satisfaction guaranteed. The best I can tell you is that I absolutly avoid a Sears store.

I lost 460 dollars. It didn't kill me, it was just the principle of the matter. A factory defect that the store would not honor. Hows that for standing up for your country. I do my part for the military and Sears gets to jam it up my ......

In 1998, I walked into the Fayetteville, Arkansas, store to purchase a new Sears riding lawn mower. Only this time, I bought a real LEMON of a lawn mower. I had trouble with that mower from day one. I had to take that Sears lawnmower numerous times over and over into the service department which was location in Springdale, Arkansas then. They never could get it to working correctly. I even asked IF I could possibly get another new Sears lawn mower to replace it. But they said NO! I have had nothing but BAD experiences when buying large products at Sears!

With the NON WORKING order of my new Sears riding lawn mower, I eventually sold it at a garage sale for peanuts!

On June 13 2008 I purchased a new 22 - inch self-propelled lawn mower model #917.376675. I did not use it for three days and the first time I used it the large decal on the front of the mower started flapping in the wind:. It had not been fastened sufficiently. I did not contact the store until 10 days later since it did not affect my mowing. I simply wanted them to order a new decal which is not shown in the parts manual. The value of this part (which isn't even on the parts listing) is probsbly about $1.00

Seven weeks after I first notified the store and many trips to the store with a variety of comments, like it is on order, should be there next week and you name it, I heard it, I am still mowing my lawn with the decal, flapping in the wind. Lousy customer service. There are many ways this could have been handled.

Today seven weeks later I was told that they have had the part since back in July but it is the wrong part so that I am no better off that I was 7 weeks ago. Do you really wonder why people do not shop at Sears any longer? Sears today isn't what it used to be and I have shopped at Sears for over 50 years.

No econmic or physical damage but I have lost all faith in what used to be one of America's greatest corporations. They just don't know how to take care of a customer today.

I purchased a lawn mower new on 5-17-08.less than 3 months later it quits. sent it off for repairs and told by a tech that my warranty was no good because I had stuck something bending the crank shaft. I didn't hit any thing but the grass in my front yard. on my purchase form I have read this statementSATISFACTION GUARANTEED OR YOUR MONEY BACK. A RECEIPT DATED WITHIN 90 DAYS IS REQUIRED FOR A RETURN OR EXCHANGE WHICH WOULd BE 8-15-08'

when presented to mr smith at the Columbus store-he blew me off quickly. this statement seems clear to me. I am NOT satisfied and want my money back!!

Now 2 years into owning this piece of crap the battery no longer holds a charge and have had to replace it. The front wheels are tilted in at the top and each wheel makes opposite turns. one turns out to the left and the right turns out to the right. spring of 2008 the mower smokes real bad. have changed the oil every 3 months. The shift lever no longer moves so it is stuck in one gear and cannot get it to move. When you shut the mower off and have the throttle all the way down it back fires and will scare the puddin out of any one close by.now it is August 2008 and went to mow and pray the wheels do not fall off, went to engage the blades and the cable that operate is breaks. The mower is stored in a garage and after every use it is cleaned of all the grass clippings. It is well taken care of. Of course did not feel I needed to take out an extended warranty and glad I did not waste the money as it seems nothing is covered under warranty anyway.

Also bought a new washing machine from Sears and after 7 months the little switch that makes the drum turn when the lid is closed. just breaks and would not spin. Sears wanted $60 for this little plastic part. I took it apart and fixed it so it worked with or with out the lid open, I had the 5 yr service contract on it and was told that since I never had them come out and service the machine they would not fix it.It had only been 7 months and was told that the first service is in one year. That I would receive a call to schedule an appt for service and guess what. Never happened.

In my opinion Sears and its customer service should be put out of business. They suck. They lie and they know they have you over a barrel. I am sorry but I work very hard for my money and will not let Sears ever have another dime of it. I have since bought new washer, dryer, stove, fridge, and freezer from Home Depot. They are very polite and helpful. If you have half a brain in your head do not ever step foot into a sears store. All they want is your money and if you have any problems NO ONE CARES.

thay do not service what they sell. last year i bought a $399.00 gazebo it is a garden oasis 14.5 ft.the light wind got a hold of the roof and riped it off

it is over 90 days old so they will not replac it. ok so i asked can i buy one no we dont sell parts for them so here i sitwith a [gazebo] i cant use $399.99 THIS IS NOT WRIGHT

I HAVE NO ROOF IT ALL TORN UP MODLE #SS-1-138GB SEARS ITEM # 07180525000

Would not stand behind warrenty on lawn mower engine. It was returned to me in worse shape.

I have had to pay someone to mow my grass while they had the mower. I still do not have a working mower.

Purchased BBQ grille ($115). Turned out to be a lemon. 4 trouble calls from Sears. Sears unable to fix it. Multiple days off work, to accommodate the technicians coming out. Multiple phone calls, being given the runaround. On hold forever and ever, amen. Shuffled between 6 to 10 departments. Returned bad unit to the store, per instructions. I was told that I should have not done that by the warranty dept at the above number. No store credit given.

Bottom line: Sears stole $115 from me, and are unwilling to credit the money back to me. Last I heard from Sears/One Source manufacturer warranty center, was that I should wait another 24 hours, until the store shall contact me.

The time off work, approximately 5 days, 4 days spent on the phone, being put on hold innumerous times and for 20-30 minutes at a time, to no avail. The irritation and the frustration which I have encountered these past 8 months or so, have no match. Not to mention the fact that the grille was unusable, which added to the frustration. Being shuffled between departments, being given the runaround, having to repeat the case to everyone that came online, being lied to, being misled and wrongfully accused of lying and/or misinterpreting the facts. All these for a $115 purchase from SEARS. Please tell me what the settlement should be.

I purchased a self-start (no priming needed) lawnmower from this store on July 5th 2008. Used it twice no problems. 3rd time it sounded like it needed priming.. but it wouldn't start. So I call the store and spoke to L. Hayes the store manager. She tells me that I HAVE to have it serviced before she'd refund or exchange to be sure I didn't break it myself. she then tells me about another customer she just refunded $300 to find out afterward they'd ran over something. I'm told it would be 2-3 WEEKS before I'd have a refund or working lawnmower.

I let my husband know what I was told and he was ticked off, so he calls her back about it and they go back and forth, him getting no further with her than I did. He then makes the comment "So I'm stuck with this [expletive] paperweight" at which point she tells him not to use the [expletive] word with her, that he's not allowed in HER store and if he shows up there she'll call the police and then hangs up on him. So I call her back and explain he's just frustrated that 2-3 weeks is a long time considering we only had the lawnmower 16 days and nowhere on the receipt (front or back) does it say anything about servicing being required prior to a refund or exchange. As for running over anything she could check and see it looks brand new.

She then tells me "Ok RACHAEL you live on xxxx Dr and my boyfriend is 6'7 350lbs. You can come up here and I'll work something out with you, but don't bring your husband up here" Figuring it'll get taken care of I go along with it and my sister and I go up with the lawnmower.

She inspects it and tells me well I can't refund you, but I could exchange it or have it serviced. I again tell her I just need a lawnmower so if I need to I'll exchange it for a different one (she didn't have the same one in stock). She then says well it looks like you hit a stump and the reason it's not starting is because it blew the engine... so she'd only be able to have it serviced. Now my sister and I both knew she was making things up as the blade wasn't bent and the mower didn't sound or look like it had an engine problem.

So I took the lawnmower back home and called Sears corp and filed a complaint against her. I then decided I'd give the lawnmower 1 more shot, and it actually worked (I'm guessing it was an airbubble in the gas/primer) so I called back and spoke to an employee asking what the return policy was on a working lawnmower. She said she had no clue and would call the manager (aka Hayes) and call me back. Well she calls back saying that Hayes said since I called corp that she'd no longer be dealing with me. It would be serviced or nothing.

So I called back today and spoke with Hayes only question I had was why she said yesterday that if the lawnmower worked she would give a refund no problem, yet today the lawnmower works and she won't refund. She then tells me "It's really convenient how the lawnmower didn't work yesterday and now it does" and I told her AGAIN that it must be a primer issue and again ask why she is refusing to refund. She then asks if it works then why do you want a refund. I then explained to her that now knowing what I'd have to look forward to if there was an actual problem I'd rather get my money back now and buy from a business that has a more customer friendly exchange policy.

She then (loudly) tells me their policy is customer friendly and she wouldn't be refunding since my husband cussed on the phone with her. I tried asking what this had to do with their policies on returns/refunds, but she cut me off by saying she wouldn't be dealing with this anymore and hung up on me. Tried calling 1 last time to get the # of the dealer owner and again, hung up on. Obviously there was nothing wrong with the engine or it wouldn't work fine now, but this store manager would never admit to being full of it. The real reason she wouldn't refund is the bottom line for the week... as she admitted she already refunded 1 $300 mower that week (and this store is SLOW where business is concerned).

Pretty sure my 2 yr warranty is worthless as their attitude is if something is wrong the customer did it and if they don't fess up they're lying. And if the customer did it then it's their problem. I will no longer buy anything from any Sears nor any store affiliated with Sears.

I purchased a ZTS 7500 Zero turn rear engine riding garden tractor in May, 2007. It worked fine for a few weeks, then the v-belt PTO drive belt broke. We called the repairman out, which takes a least two weeks for anything. He replaced the belt, then a few weeks later it broke again. Again, called for repair since I had taken out a three year contract for repair in home for almost $ 400. The belt was replaced again the winter came so the tractor was not used much.

In February, 2008, the belt broke again, repairman came out and checked everything and replaced belt. I purchased a belt to have as a spare, the cost was almost $ 45, but with them breaking all the time and having to wait for at least two weeks for the service technician, I could not wait. The service technician has been coming to my home at least twice every month since February. He even tried to replace the whole deck and Sears would not let him order it. Now the springs are popping off and the belt still breaking. He ordered more parts and was due on July 10, 2008 to service it again. The wrong belt came so I immediately called and ordered the right belt, by this time I know the number on the belt by heart. The night before the service, I received a call saying the service technician can not make the service for some reason and they wanted to re-schedule for July 24th. I told them that it was not acceptable since I have not used this tractor since the beginning of May and that my grass is growing tall.

The next day I received another call saying that all they could do was to re-schedule the repair appointment now for JULY 31st. Three weeks from the original date! While my grass grows and I must pay someone to cut it, my $ 4,000 garden tractor sits idle. I went to the Sears store in Oakwood to complain and all they could do is to tell me to call service. I call them and they will not do anything about the constant belt breaking and springs popping. Now they say that it is up to the service technician to DEEM IT UN REPAIRABLE . Could you believe that Sears is now leaving it up to the service technician.

I was on the phone yesterday and today for over an hour each day wanting to speak with someone in customer service to relate this problem. Some young lady even told me that belts are not covered, READ PAGE 2 OF YOUR OWNERS MANUAL. She was very rude so I asked to speak to her manager. Well, you probably know, I was on hold for over 20 minutes waiting for that manager. What a joke. If anyone has any thoughts on what I should do, please forward. Thanks

Bought a riding lawn tractor from Sears about 18 mo. ago. Blade cover came off within 1 month of use. Won't stay on and without cover the blade is exposed and shoots stones,grass up at your face. This is very dangerous and if a child were to ride with parent and happen to put foot down into blade this would be horrific. Even if a stone were to hit the eye or roll over your head could fit through this opening.

I am afraid of this tractor and they should not have been able to sell a dangerous tractor like this. This tractor should be recalled and please make people aware of this danger. I didn't know when I bought this that the blade was right under this plastic guard. This plastic guard is very breakable and blade is exposed easily. Please pass along the news. Thanks so much,

I bought a chain saw and after being used twice, it broke, took it back and without a receit they wouldn't dicuss it, I also had proof on my credit card about the purchase, still nothing, they know I purchased it there but they just didn't care, no receit, no deal, I thought Sears stood behind their products better than that, poor customer service, I will never buy at Sears again,

I lost $70.00 just cutting a few branches, bought it in April and it broke in June

I have a craftsman walk-behind mower. The grass catcher does not attach at the bottom. This seems to be a major design flaw because it allows the catcher to come off while the mower is running. I have had this happen numerous times resulting in frustration and even an injury after tripping over the bag. If Sears wants to keep a good reputation with their Craftsman products, they should initiate a product recall for the grass catcher to avoid further injury.

I have had this happen numerous times resulting in frustration and even an injury after tripping over the bag. The injury was a rolled ankle, but could have been much worse, given the danger unexpectedly falling forward towards a running lawn mower. Now I need to purchase a new mower, because even replacing the part doesn't solve the dangerous design of the product.

I bought a Husquavarna garden tractor almost 3 years ago with an extended service agreement, I can only estimate about 30+ service calls have been made and I'm waitng for the 3rd engine to be installed. They have sent 2 wrong engines and the one on my porch does not match the part number. I have been routed through every phone system you can imagine, with one result, you need to talk to so and so....andI can't make that determination. I just want a mower that runs, parts don't fall off and it does not catch on fire

Being with out my mower has resulted in the grass being too high to cut with the mower if they do fix it my grass is so high that I have a serious bug problem.. with bugs come spiders and spiders to snakes. I had one on my porch. I will have to hire a bush hog to cut first so I can finish mow, $300.00.

model number 917.376470.When I removed it from the box, I noticed the left rear wheel seemed out of line with the front. The right wheels were perfectly in line. After my wife mowed with it a short time she complained of the mower pulling to the left. When I put a straight-edge across the wheels, I realized it definitely was out of line with the front. We took it back, and the manager took it out back of the store, mowed with it a short time, and reported to the clerk, not having the courtesy to talk to us in person, that there was nothing wrong with it. When I told him the manager was wrong, he told me the maintenance man would be in the next day, and he would check it out.

When we went in next day, the mech. hadn't showed up. When we told the clerk we expected a new mower or a refund, and that we were about two steps from stopping payment on the check. This is when he said "Do what you want to do" and turned his back on us and threw his pen at the desk, obviously being very angry. We left and went home. Later some one called to say that the mech. said there was nothing wrong. This inspired no small amount of disgust in me since I knew better. When I got there to talk to them in person, I was told the manager was not in (I don't think he hangs around there very much) So I went ont to talk to the mech. This is when he told me he had straightened the axle, and it was ready to go. I told him if there was something wrong with it from the factory, it should never have been sold. A person buying a new piece of equipment shouldn't have to wait for it to be repaired before it is useable.

Don't know if you can help. I bought a sears craftsman lawnmower on 5/28/08 for $203.29. After using approximately 5-7 times I hit a small tree root and the blade took off bark about the size of a quarter. The whole mower tore up. Oil leaked everywhere, the engine block shakes and smoke comes out. The size of the tree root in NO way justifies the damage. I am earning money to pay for my college tuition. Sears would only agree to having their technicians look at it and may take several weeks. Meanwhile I cannot meet my commitments. How do you fight big corporations like sears?

I will lose my commitments to my customers and any income for the two weeks

We Bought a 20HP Sears Riding LawnMower May 2007. We Told SalesMan About our Lawn it's 3 1/2 Acres.Said this One Would do The Job.Few apart First Time we Mowed.We asked to Return for a Larger Mower.They toldd us to Try this Mower out a while Longer Few apart agin.Deck is Junk Blades are VERY Dangerous!!! Grass Beats Blades into Scrap Metal!! They are Made Out of Cheap Metals.Very Low Grade Steel.Could Kill Someone! Deck on These Mowers is Just Plain Junk.Trans Is Junk Our Grabbed and Throw me Off Mower! Im 275 Lbs. The Pins That Hold Mower On are Just Plain Junk! Lost Front Bar while Mowing.

Repairman Said It was My Job To Check Those Pins that hold it On.GEE I was wactching Rest of Behind Mower for Parts Falling off Mower.Not to Mention Bad Steering is so Cheap Tie rod Ends Keep Bending too. Metal is too Light! But They have a Good Cast Axle on These Thats It.Lock Bolt even fell out of the Seat.Sears Mowers are Bad News Please Tell your Neighbor,Friends These Are MTD Mowers Too!!! Pure Junk!!! Since 70s If I had Known I wont have Bought One! Anyone up for a Class Action Law Suit??

I went to the store to buy a grill with my father. When we first looked all the prices were different. When i looked closely the model number of some of the grills were the same but varied by almost fifty dollars. Some of the grills didn't have prices at all. I walked around the whole store for an associate but there was no one. I went to the front desk where a lady was on the phone and after she was done i asked if she could help me and she didn't say anything to me and picked up another cal. As she was on the phone she just kept looking at me. At this point i was very agitated. There was a girl next to her who i asked for help and she said she couldn't help me, although i had the model number in my hand.

The lady who was on the phone then told her about the model number. Their conversation some how moved to who was going to stay at the front desk, leaving me to cut their conversation and ask if someone could help me. The girl told me that i should go get the number from the back of the grill. I had no idea where the number was and was mad that she had the audacity to tell me to go get the number. They sent a guy to help us who then left us and said he would be right back, that he had to get something. We waited for mover ten minutes so i then went back to the front desk where she sent another guy. At that point the guy who was supposed to help us then came. When we asked about the prices they weren't sure themselves. When asked to speak to the manager about a price, the manager was called and over the phone he said there was nothing he could do.

At this point i was in the store for more than an hour and i expected to SEE a manager. This made me very angry, since the manager was so lazy that he didn't come to see what hte problem was and help out. The grill we wanted didnt have the right size grill cover. We asked where the grill covers were and just pointed the way. I expected to be shown the product since we were at the front of the store and the product was at the back, not visible at the front.... obviously. We ended up going with another grill. The sticker on it said 449.9. Then there was a sign that said 329.99.

At the counter there were about ten people in front of us with only one cashier open.We argued about the price at the cashier counter. Eventually she gave it to us because i showed her that the model number was the same and the sign wasn't expired. Altogether my experience was horrible. I don't even know how i had the patience to actually buy something.

Could not get the mower to start. Found that it needed oil. Only used the mower 4 times. Had the amount needed when first bought. Added oil, it started, cut half the lawn , bogged down, it cut off. Could not get it started. Checked the oil again. It was dry. Have witness each time that I had added. Took the mower to store, explained. Was told that I had not purchased a warrenty so it was not covered. Manager also said that it was to be shipped and I was responsible for repairs. Sears now wants $203 for repairs.It was explained that I had ran the machine w/o oil, therefore a rod was broken.

Purchased mower March 19, 2008. Mower was shipped to Tennesee approximately May 21, 2008. I was sent a notice May 25, 2008. The cost and reason for repairs were listed, and June 19, 2008 was the deadline to respond.Cost of machine was about $289, my receipt was kept by maagement at the time mower was returned. Discover card was used and paid in full when billed.

I scheduled a service call for my lawn tractor online with Sears for today between 1 and 5. I received an email from Sears at 8:47 AM today that my appointment was confirmed. I left my office and arrived at home at 1 and waited until 4:40PM. I called Sears and was told that my appointment would need to be rescheduled because there were no technicians available for today. I asked why no one called me first thing to let me know that and why, instead, did I receive an email confirming the appointment? I was given the option to reschedule next Friday.

I told them that I didn't want to miss another day of work and that I wanted to reschedule it for Saturday. The person, and their supervisor, both said that it would cost me an extra $10 for Saturday and that they couldn't waive that even though they schedule an appointment they couldn't keep and didn't call to let me know it wasn't going to happen. Nice.

I missed a half a day of work. I have my own business and when I don't work I don't get paid. They offered to give me a $20 gift certificate, which I probably won't use, and they are still charging me the extra $10.

this is the second riding lawn tractor. the 1st one within the year the had to replace the motor, then the deck fell f. is was a recall after that. the one they were trading me out with on route to my home it was a safety recall. so i received another one.

this one warrenty runs out in june of 2008.we have aready replace value, carburator and other parts.can not keep running for one season (season is only 6 months)Repair man came out 6/3/08 fixed lawn tractor. Put new carburtor on said we bent the shaft cost $387. was out 2 weeks before that fixed value.

On 6/4/08 i engage blades was talking with husband about the cut put gear in reverse to see if the safety work in did not ran over husband foot. broke toe. i think sears needsto look onto this lawn tractor for safety recall. i told them one the first mower we had to give my money back and let me buy something that worked. that throught this was funny. my husband is disabled we do not have another $1,000. dollars to spend, sears needs to make good on their product.

Multible problems with Craftsman LT1000 mower. Mulching component removed by Sears sevice because the mower wouldn't cut evenly. The tech said my grass was too thick for mulching. I live in a sub-division with a small yard. The cutting quality is poor. The gas tank started leaking. The unit was out of warranty and I replaced the tank at a total cost of $85 doolars. I put approx. 12 hours a year on the mower with ultra light duty service for a riding mower. The mower has 85.4 hours on it and the mower belt snapped.

I ordered a new one at Sears on-line for approx $50. I put it on the mower and it fried it in seconds. There is obviously a bearing bad on one of the mower pullies. I am concerned that this may cost some big dollars considering I didnt pay but $1100 new. Bottom line... this mower is over 6 years old and has suffered quality problems since new. It is used barely 12 hours a season and has major problems. Avoid Craftsman Mowers!

In 2003 I purchased a Lawn Tractor. LT1000 to be exact. I cared for it by changing the oil, plugs, blades, etc. It ran well for about 2 years. Then here it comes... the service calls. 3 in all. The first was because it was running rough. The guy came, replaced the battery, and told me that it should be ok. A week later, It stopped running right. He came back (2 weeks later like everyone else mentioned on this site) and found that he needed to replace the spark plug (did I mention I already did that) and got it to run. Very rough I might add. He told me that you are lucky to get the rest of this year out of it. 1500 bucks for 3 years. NOT ACCEPTABLE. now here is the good one.

He was right - I think - May 12 2008 I called again for support, 2 weeks later, the repairperson showed up, tinkered around with the carburator and told me that the problem was either the carburetor or the governor. If the governor is bad, I should just buy a new tractor. (won't be from sears if I do) anyway. so I told her to replace the carburetor. She told me that she would order the part and return the next week to replace it. Guess what. she did not return when she said she would. Instead, the part showed up at my door UPS. There were no directions to call and schedule a repair or anything like that. The box just showed up. For those counting, I have had 2 days and are about to have a third day off work for the same repair. I called in to complain about this obvious miscommunication and request some form of compensation for my efforts.

I was told that there is no way they can reimburse me ANYTHING not even a coupon for my time. They only apologized that the service repair lady could not communicate the proper information for me. They happily rescheduled my appointment for me next week. I will write back with the resolution. In the end, Sears has zero accountability for their service process or their crumby products. Embarassingly, I have sears products in my kitchen, basement, and outdoors. I assure you all that I WILL NEVER PURCHASE FROM SEARS AGAIN!

In 2005 my father in law moved to an apartment. He had just purchased a Craftsman Riding Mower (Mdl917270810) and couldn't use it so he gave it to me. The first year of usage (2006) I hit a small root, and the spindle broke. I replaced it, and within two hours usage, another spindle went out. Replaced it and then the bolts stripped out again.

I parked the junk and this year (2008) I took it out of the garage and decided to fixit up. The moving parts of the mower wouldn't move, the belts were rotted, so I started looking for parts. No such number listed for this mdl number so I was told. Checked the number again, called again, and was given the same story' No such number.

I didcontinued doing business with sears years ago after furnishing my entire house with their products. They sell junk , and junk galore. I will give them credit though, their craftsman tools are as good as they come, and they will replace without question any that go bad.

I'm having to buy new mower. Craftsman isn't worth fising, even though it has less than 20 hours usage.

ordered a zero turn lawn mower from sears.com.picked it up at the local store,didnot get a receipt or any paper work,offered no extended warranty,this was march of 2006,it is now may of 2008,eng on the mower went bad sears came out gave me an est of $1700.00 to repair it,I asked for some consideration being that I was just over on the warranty,

was told I should have bought the extended warrenty which by the way they usually stick it to you on the price compared to Lowes and Home Depot,I responded I would have thought a $3000.00 mower would last more than 2 yrs. I spent all day today on the phone asking ,not demanding for some help with the repair ,I also have been a long time customer of Sears,every appliance we own or have ever bought came from Sears, numerous tvs,the grand kids clothes.I`ve never complained or asked for help never been late on a payment.

They blew me off today,I promise I`ll never step foot in one of there stores again ,and rest assured I`ll pass on my experince with all my friends,Sears has forgotten how they got where they came from.

I have been trying to get my riding lawn tractor repaired since 04/23/08. Your Service Center seems to feel I do not have a problem and all they want to do is reschedule my appointment, meanwhile my grass is growing and I do not have a lawn mower. I feel I have been very calm since the tech has been here two times and keeps ordering parts,and when I call to ask about my repair, they tell me the next appointment available is next week. I have had a repair contract with Sears for approximately 20 some years, and this is the worst service I have ever had from your service department.

I do not think I will renew my contract, since I could have taken my lawn tractor a mile up my road and it would have been repaired in two days, since they stock the parts for it. I have never received this I don't really care about your problem attitude from a service company, and your employee's need an attitude adjustment in your service department. If my lawn tractor is ever fixed, I will not do business with you again, nor will I ever buy a Sears product again. I have been you customer for the last 42 years, but the way you treat your customers today is unforgivable.........

My lawn right now is almost three feet high, and I asked for a loaner lawn mower,and no one would talk to me. everyone changed the subject.

I had my lawnmower fixed about a month ago and I took it to Sears in Pennsauken, N.J. They told me it would cost me $180.00 and I said no problem, but the main thing was it has a bent crankcase and they did it with no questions asked. I picked it up and used it for about three weeks and then it broke again. When I went back to Pennsauken, the sign said its closed for good and call this number. So i did and the man said I could take it to any Sears store but if I brought it to Langhorne it would be sent out the next day.

So off I went to Langhorne. The man took it out (because I had a stroke) and said you just had it fixed a couple of weeks ago. So then I went home waiting for the place that fixes it to call. I received this call on Tuesday evening about 4:30pm and the girl who was very rude said it would cost $150.00 because it bent the same part. If you look at my lawn I take tremendous care of it and there is no way it had a bent crank case. So I told the girl I would like to talk to someone that handles warranties. When she tried to send me over we were disconnected. I was trying all night to get Sears but all I got was a recording. They called me this morning and I just said fix it because I want my lawnmower back.

I think the economic side of it even if that parts not covered what if it keeps breaking like they say and I keep gtting it fixed. It was only about three weeks. And thats a lot of money to put out on one person because of my stroke I'm on the disabled list. Can you help me.

It seems there are issues with the Sears Garden Tractor based on the numerous complaints I have come across an accident while desperately looking for parts to keep up with my money pit. My wife bought me this tractor for our anniversary 4 years ago today. If I knew back then what I know now. I would never have suggested this mower to be a "Quality investment, sure to last a lifetime" after all it had CRAFTSMAN and Kohler on it.

Within 5 mows a tech was dispatched to replace the belt. this trend continued every season for 3 seasons. I figure if I can get it running again, this season will not be any different. Last year just after the warranty expired of course, a small metal flap on the inside of the engine broke off causing my oil to not flow properly and spew out of my engine. Obviously this was not good, without oil properly lubricating my engine I blew a rod and was faced with the costly repair of an engine rebuild. Because the flap was seated deep inside, it was completely overlooked as the cause of failure and I was told that I allowed my engine to simply run out of oil and this was the issue....neglect.

As much as I argued, I was at fault...period. After repairing the engine I went to mow a bit more cautious and leery this time, when I noticed oil spewing from the engine again and pouring from the overflow valve into my carbureator and onto the hot exhaust. Within minutes my mower was on fire and I was scrambling for the extinguisher as it was too close to my house for comfort. I wish I had let it burn. It was this time I discovered the small flap just sitting in the valve cover.

This flap cost I think a whopping $1.00 but cost me an engine rebuild. No I am not done. While out mowing only the third time after finally fixing that deal, the wires from the PTO were caught in the belt and severed, knocking out the PTO switch, and relay. I just got the parts yesterday and fixed that and now think it is time for a carb rebuild kit as I cant keep the engine running.

This has been by far the absolute worse experience with a lawnmower I have ever had. I was always told it is better to spend a little more for a good name brand.

On April 13th, I dropped off my Craftsman model weedeater to have the trigger replaced. It took me almost 10 minutes before anyone even came over to help me, which should have been my first sign to run out the door. Once someone finally came to help me I told them what was wrong with the weedeater and the work I wanted done. They could not find my name in the system until they looked me up at an old address (from 3 years ago) and did not update my new information. I was told I would have to pay a $30 service charge because the unit was no longer under warranty but that the $30 would be applied to any services.

I asked the associate if he knew how much it would cost to replace the trigger and he told me they had no way of knowing but that I could set a limit on how much the service would cost so they couldn't do work without my authorization. I told him I wanted a $30 limit since I had already paid $30. He again said they would call me to get authorization and I asked him to make sure they call my new number so he put a note in the system. He told me the weedeater would be ready on 4/28/08 and they would call me when it was ready to pick up. 4/28/08 came by and I heard nothing from Sears.

I called the Customer service number to check on the status of the repair and an Indian woman who I could barely understand could not find my information in the system. I finally gave her my phone number from 3 years and she was able to pull it up but she said it was still not in and could give me no explanation why. On 5/1/08 I had to go to the Mall for another reason so I stopped into the store and asked about the status of my repair. The associate told me that it was still being worked on and would not be ready until 5/4/08. I again verified that they had my correct phone number in the system and talked to the manager to see if they could update the info since the lady on the phone had been unable to find me in the system. She said there was no way they could do that while the work order was open but assured me that they would call me at my current number and explained the weedeater was out because they had had to order the trigger. She told me it looked like it would be back to the store on 5/4/08 and gave me the number of the store to call to speak to someone who could tell me the status of my weedeater.

I still had not heard from Sears by 5/6/08 so I called the store to see if it was back. They associate who answered the phone said it was there and had been there since Sunday. I asked her why I had not been called and she said she didn't know. I told her I would be in that evening to pick it up. When I arrived at the store an associate came out and told me I had a balance to pay before I could get my weedeater. I asked him how much and he told me $60!!!!!! I asked him how it could be so much, it was a broken trigger that should have cost, max, $40. I expressed my frustration that I had NEVER been called to authorize them to fix the weedeater at that price. He apologized and said he wasn't sure if they could do anything. My boyfriend and I told him we wanted to speak to the manager and he said he would get her. We waited for about 5 minutes and the associate came back and said the manager had told him that we had no choice, we could either pay the $60 and get our weedeater back or be out our $30 deposit and they would keep it.

I again said I wanted to speak to the Manager as both choices were unacceptable and he said he would have her come over. When she came over we asked if she had remembered us from last time and she said she did. We explained how poor our customer service had been throughout the service period and the fact that noone had called us to authroize the repairs. All she would say is that we had the two above choices and there was nothing we could do about it. She kept telling us that either way we were out the $30, which we said we understood, but I kept trying to explain to her that I didn't think I should have to pay the $60 since it had not been authorized by me. She kept interrupting and saying either she couldn't do anything about it or that either way we were out the $30. I explained to her that I could get a brand new weedeater for $90, which is the same price as what I would be paying for my old one for the so-called service. I asked what had cost so much and she would not explain the charges, she would only say that the service was $60/hour. My boyfriend asked her if that was the standard rate and she said it was. I asked why I had not been told that when I had dropped it off, as I had asked the associate, and she said she didn't know why.

I told her I was extremely unhappy and that I would never be a customer at sears again. She shrugged her shoulders at me! I asked for phone numbers of her manager so i could talk to them and she gave me a number so i could complain to the service but would not give me any numbers for Sears. My boyfriend suggested to her as a fellow retail employee that she should have her employees tell people the rates, especially when the know them, if they wanted to avoid these kinds of problems. She looked at him like he had a horn growing out of his head, said she there was nothing else she could do, and started to walk away. My boyfriend asked her if she would wait a minute so we could decide if we were going to pay the $60 or get a new one. She said she would and walked into the office.

After we walked over and looked at the weedeater's (and verifying that, in, fact, a new one does cost $90) I told him I had been insulted, by both the process and the manager, that I was not giving Sears one more cent of mine again. He agreed and we went over to let the manager know that we would not be taking the weedeater back but she would not come out of the office (we waited for another 5 minutes). We were so disgusted at that point that we left.

I have no weedeater and have spent $30 for nothing!

glass top patio table shattered into a million pieces, purchased several years ago as part of outdoor patio set at sears, very dangerous, this type of glass should not be used for outdoor funiture

glass pieces imbedded in wood deck and near pool

I purchased a Garden Oasis Set ( iron) that included 4 chairs, 1 table and umbrella. I standing on my patio and took the cover off of my grill and suddenly their was a large crash noise and when I turned around my glass table was shattered on the deck. It shattered into a thousand pieces. I was so upset because I just moved into my new built home and I was exspecting family for a cookout.

My Sears front-tine tiller would start but then cut out after 10-15 seconds. I have a maintenance agreement. I called to have a Sears technician come out to my house. I was told that because the tiller was an in-house item, I would have to bring the tiller in. That means taking it to a local Sears store and having it shipped off to the repair center, which I believe is 40 miles away in Allentown, and waiting about two weeks to have it sent back to the store, whence I would have to pick it up.

I read the the maintenance agreement. It says, If the reverse side of this certificate indicates Shop Service, you must bring the covered product to a Sears Repair location and pick it up following completed service. I looked at the reverse side of the form. Nowhere on it are the words Shop Service. It simply says SERVICE LOCATION: Repair Center. I argued this point to the Sears representative. I said that a reasonable person had no cause to believe that this bulky item required delivery to a Sears store for further shipment and maintenance. I said that at no time was I informed of said requirement, which would be difficult for me to do. She just said That was Service Location: Repair Center means -- that you have top bring it into a repair center for service.

I've owned numerous big-ticket Sears tools and appliances in the past -- lawn motor, shredder, rotary tiller, for example. I've had maintenance agreements on each. Now I have canceled the Sears MA on the tiller because it is too much trouble to transport the thing back to the store. Further, I'm disgusted at what appears to be the deceptive trade practice of selling the maintenance agreement without informing the buyer that it may require In Shop service and not a house call. I further consider that Sears is not even meeting the language of its own fine print by not putting the words Shop Service on the front of the contract.

I purchased a Sears riding lawn mower on 9.25.2007 and paid for assembly and delivery. Upon the first mow this spring, on 5.3.2008 the entire drive belt for the tractor disengaged (no apparent trauma - just kaput). I called into Sears service, and after 15 minutes of we can't find your phone number in our system (even though it was printed on the receipt right under my name and address), I finally got to the right person and confirmed that my tractor was indeed under the warranty I paid for, but it would be 15 days before anyone could come out.

I called my local rental tool repair shop who also works on mowers, they are picking it up tomorrow. This is the last large purchase I will ever give to Sears for the rest of my life. If I'm going to be on my own, I might as well shop at WalMart or Costco and go all out. I hope Sears is sold and they close all the stores. What's the use?

$150 in local repair costs and a beautiful 75 degree Sunday ruined by me feeling like I've been cheated again.

I set up a service call to have my garden tractor serviced three weeks ago. I was given the option of a morning or afternoon service call. I chose morning. When I received the confirmation call the night before, they indicated the time would be 8am - 5pm, NOT the 8am - noon I had chosen. Well, no one showed up in the morning so I called. I was told the service window was 8am - 5pm. I told them that I was offered something different. They apologized but gave no reason for the discrepancy. I was told they were sending a message to the tech and I would receive a call as to when he would arrived.

Two hours later, I called again, after receiving no call. I was again told that they were sending a message and should receive a phone call. In the meantime, I sent a message to customer service on sears.com. I received a call at 3:30pm from someone at customer service. She asked if I had heard anything...nope...nothing. Then I was told the tech's computer was down but he should get the message now. It's 5:45pm and I have not seen nor heard from anyone since that 3:30pm call. So I wasted a day off work for nothing. Still don't know if they will reschedule. I tried calling customer service again but got disconnected in the middle of our conversation. They are only in my area one day a week. I will NEVER shop there again!

Missed a complete day of work. Had to call someone at the last minute to pick up my child at school...which is why I chose a morning appointment. Still don't have the service work done.

I purchased a new Craftsman LT1000 mower two years ago after the salesman tells me that they have a new company building their mowers(Electrolux). Three months after purchasing it I have problems engaging the blades. Took it to sears and they cannot find anything wrong. Have had this problem continuously. After each winter the blades are froze up and the pullies. Now I go out to mow and hear clank clank and the motor is locked up. I am told that it will cost over $700.00 to replace the motor. I will never buy another Sears product!

I have had trouble with the DLT 2000 Mower I purchased from Sears since I bought it. It would hardly back up on a slope and the tech that came out to check it said the mower was not meant to back up on much of a hill. I was not told that when I purchased it.

I have had many minor problems and now the hydro transaxle is going out. When it warms up it will not pull much of a slope. The elctric clutch is also going out and kicks out and in and makes me go back over the cuts a lot. The plastic hood also broke off and I had to fiberglass it back together. The transmission ( transaxle) is sealed and cannot be worked on or have fluid checked or added. You have to purchase a whole transaxle ( $500 to $600 for part) and a clutch is between $200 and #300) That is not counting labor. Just about as cheap to purchase a new one.

I just purchased a Craftsman front wheel drive lawnmower and was told that if it didn't work out, I could return it. Well, the front wheel drive does not pull the lawnmower through my yard, and my grass is not tall but average height. That front-wheel craftsman has to be pushed and I have arthritis and need a mower that moves across the lawn. The manager wants to charge me a 15% restocking fee.

I feel that this is a form of punishment (not customer service friendly) and do believe that if I do not get 100% reimbursed, I will never return to Sears again. Neither will I recommend them.

If Sears has to refer an attorney to its customer, I find that to be ultimately pathetic customer service!

I ordered parts online that I paid for in advance and did not receive. After going three rounds with so called customer service reps at Sears, I would STRONGLY urge anyone considering buying ANY product at Sears to shop anywhere else. If you buy a TV or yard equipment from this company do NOT expect to be able to buy replacements parts for even Craftsman labeled items. The mower deck lift lever on my tractor has broken twice and is now unavailable. Save your self the trouble and BUY ANOTHER BRAND.

Welding shop wants $250 to repair the $66.12 part. Not being able to raise and lower the mower deck is a safety issue.

I bought a new Gt5000 Lawn tractor from Sears, About 1 month after buying it, the choke cable started sticking,but would still work, My thoughts were it would wear in. WRONG! since new Sears has replaced the Choke cable 9 times and throttle cable twice. Never fixed mower, only put new parts on.

I called better business bureau and complained. Sears called , told me it was a built in problem and i needed to after builder,not them,than they mailed better business bureau and told them I probably was letting trash build up on deck and causing the overload on belts! What did that have to do with choke and throttle cable. Problem is a V twin motor with 2 mufflers and cables go by hot exhaust. cables are plastic lined and melt and lockup.They had me build shields around mufflers ( Does that confine heat in motor?) and they tried rerouting cables.

I finally gave up ,went to auto parts store and bought a plain steel choke cable Has lasted a lot longer than their cables . Also sears claims if problem disappears 90 days ,it is fixed, so all They have to do is wait for winter in Ohio (when I don't mow) and they are off the hook.

Weeks without mower waiting on service ,hours on phone , different story every time. Hours trying to fix problem myself.

I was shopping online for a gas grill, Sears.com offered an Outdoor Kitchen Gas Grill that I thought was reasonably priced and had the features I wanted. I ordered it on Feb 22, expecting arrival in 5-7 days. It was delayed by 45 days. As I was checking the status I noticed that the unit I ordered had new verbiage describing it as a two piece unit and that both had to be ordered to achieve the full look. Suspicious of the change, I emailed Sears.com. They confirmed that it was a two piece order and that if I wanted the second piece to complete the unit I would have to pay $800 more. I had copies of the original web page both before and after I ordered this unit that clearly described the one part number as the complete outdoor kitchen. They insisted that I was wrong. I offered to fax them copies and they suggested that I could fabricate anything. I asked them to check the history of their posting, they said that was impossible.

I found a price match guarantee that included Sears and their affiliates. I offered my copies of the web page to get a price match. they said it didn't qualify. Each time I wrote them they only had can responses that quoted their disclaimers. I elevated as high as possible and was finally able to convience one supervisor to look at fax copies of my proof. You guessed it she had a disclaimer for that too. They did offer me a 10% discount on the new second part number.. woo-hooo! When I gave up they actually wanted to charge me a 15% restocking fee. After much discussion they said they would request that be waived. Avoid Sears.com. Can you say Bait and Switch? Even if was an honest mistake they made me pay in advance, it had an extensive delay, and the assumed zero accountability nor did they honor what I ordered and paid for. Buyer beware of Sears.com. If you don't think one of their 1000 disclaimers will apply think again. They are covered. So they think.

My intention was to order a gas grill in the winter months to avoid prime time pricing. Now I have to find a grill at top dollar prime time spring time. They held my $1000 for about 45 days.

I have a snow blower/thrower I bought in late 2004 from Sears. It only has been used a handful of times (we get infrequent heavy snows in Southern Ohio/Northern Kentucky. In Late '06/ Early '07 the traction drive went out on the machine. We were moving homes at the time and there were no immediate snow issues so I did not address it until later in '07. The warranty still applied. A service tech came to our home and fixed the blower. I was away and it was summer so when I came home I did not think to start-up and test the tech's handiwork.

On 3/8/08 we had 14inches of snow. The blower's traction drive functioned normally at first, but failed, just as it had before, prior to me completing my driveway and sidewalk. I live in a modest development and do not have much of a driveway. I called Sears who quickly scheduled a tech to come out and told me that if the tech did not do the repairs per the estimate they gave, I would be responsible for a $90 service call. I advised that I thought they should come and facilitate the repair that had obviously not been done correctly in the first place. A customer service representative called me and advised that, as the warranty expired in Nov. 2007, the best they could offer is a 20% discount on the repair. No amount of discussion would sway Anita's position and the conversation ended after she stated everyone calls in and says they haven't used their equipment, but that it broke. In other word: You're lying to me, just like everyone else. I obtained her boss's name and requested that he return my call because he was currently in a meeting.

Nothing yet as I refused to allow them to send a tech out that would charge me whatever he/she wanted. However, I have a very bad back and my wife is pregnant. What will I do if we get snowed in before this issue is resolved? Who will pay for the snow blower repairs if Sears will not address it? How much time will I have to waste because they think everyone is lying to them but their product is shoddy?

I brought my lawn mower in for repair as it had no power and was stalling. I was told to leave a deposit of $29.99 which was to cover the diagnostics, and if I had the mower repaired they would apply the $29.99 to the labor cost. When I returned to pick up my mower, in addition to fixing the power/stalling problem with a spark plug and some RPH' adjustment, they decided to change my blade and replace a knob (which was not broken when I brought the mower in for service). I protested, and the clerk took off the charge for the blade and the knob. However, when I inquired about the labor charge, he stated that the $56.99 was the minimum charge for labor. I then asked where I would know that from. They don't have it posted anywhere. They do have a big sign saying that the maximum charge I was guaranteed was $100.00 per service per lawnmower but nothing about minimum service charges or how much their service charge is per hour. I am confused by this policy, but basically I was told that I was liable up to $100.00. Don't these repair facilities have to have their charges posted and in a straight forward language?

They did remove the charge for the blade and the knob; but I never did get a clear answer if I was also being charged the labor for these items, which I did not order or authorize.

In 2002 I purchased a new DLT 2000 riding mower from Sears. Living in Rockport, Texas at the time I would have to mow my one and one half acre lot at least once a week. Each year I replaced the blades because the sand in my lot would pretty much eat up the blades. I only had one problem with the mower and I called and talked to a Sears technician and he helped me over the telephone to fix the problem in about 5 minutes. This mower is still going and working fine after 5 years. A little preventative maintenance and clean up after every use will make you a happy man with the DLT 2000 mower.

I tried to return a Lawn Bagger purchased on Nov 30, 2007. It was in the original box, in like new condition, with all attachments. The bagger did not fit my Sears mower, despite manual indicating that it should. I objected to the 15% restocking fee. Manager never looked at what I returned, declined to waive the fee. I kept the product intending to pursue this matter at a higher than manager level. I am a long time Sears customer who expects the No hassle return policy, but it appears that policy is now only a marketing ploy. Sears may have lost my business permanently if this remains unresolved.

Two of the fuel lines came off for some reason. I am willing to put them back on, but the manual doesn't provide any information on them. This doesn't make sense to me!

I purchased a $2000 riding mower and less than a year later the transmission is shot. Nice, huh? Sears offered to give me discount on another one. Dumb once- not twice!

I have a brand new machine with a bad trans. It is over $1000 to fix.

I placed an order online for a table saw with Sears.com and it advised pickup in 3-5days. On the 6th day I received an e-mail saying goods were ready for pick up from the Dedham store. I went to the store and they said they didn't have it. The Sears.com rep, Holly, advised me that the e-mail for pick up is generated when the store scans the goods received and that the goods should have been at the store. After an hour of waiting, the supervisor called around all other local Sears stores to find the item, to no avail. The stores would say they had it showing on the computer but on inspection of the physical stock they could not find it. There is something fatally flawed in their stock control program. I was given a $25 gift card for all the hassle they caused me and was advised to order it online for home delivery (rather than store pick up) and that they would reimburse me the delivery charge. I went online to order the product again and completed my transaction successfully on 12/15/07. Later that same day I got an e-mail from Sears.com saying they had cancelled my order because the item was not available for delivery. I am very aggravated by this whole process and can say that I will not be ordering anything online at Sears.com again.

The item was to be a Xmas present for my husband. I ordered it well in advance of Xmas, 12/9/07, and expected my order to be honored by the store.

In spring 2005, I bought a brand new GT5000 garden tractor for mowing and plowing snow. Since I bought it I have had the following headaches: a tech to my house to replace belts and parts on the mower deck., difficulty starting, will not start in temps below freezing, put in a new battery, no change in starting performance, and the front tire does not hold air. Currently the mower deck needs to be fixed AGAIN. Now the tractor will not go in reverse. Calling Sears IS A JOKE. Numerous hours on the phone, pass the buck, run around, we can't help you , not under warranty, etc. I spent thousands of dollars on this tractor and after 3 years it is JUNK. Sears does not stand behind its products. I should not need to get an extended warranty to get support for a 3 YEAR OLD TRACTOR. Sears will NEVER see a cent of my money EVER AGAIN.

I purchased a set of deck furniture from Sears and after assembly and the first rain storm, it started rusting. I called Sears and after 3 or 4 tries they finally agreed to pick it up and credit my account. It was picked up in October 07 and my account was never credited. I called and got a guy named Rob and he said he needed more info and told me I was all set. I just got my December 07 statement and it is still not credited.

I returned the Lawn Tractor back to Sears Roebuck in Lake City Sales in July of '06. I hope that this problem can be resolved without having to pursue something further. The store manager stated that the lawn tractor was abandoned by me. I didn't know any other way to tell him that I no longer want the tractor. He tried to force me to take the tractor. The tractor was returned in the allotted time.

The manager is reporting false information to the credit card company and creditors that the lawn tractor is still in my possession--a lawn tractor that cost $1897.38, that I returned because I had problems with the tractor from day one. The tractor wouldn't start, the reverse gear didn't work, and several other things were wrong with it. This could damage my credit.

I own a two-year old Craftsman lawn tractor that won't start. I scheduled a home repair through Sears. Next available date was 2 weeks out so I took it.

On the day before the blessed event, I got a call form Sears reminding me they would be there sometime between 8 - 5. On the day of the appointment, I called to re-verify the repair. All I could get was an automate voiced telling me the repair man would be there by 5. At 5 I get a call from Sears telling me the repairman was tied up on another job and they would need to reschedule me - the next available time would be in 2 weeks!

The product is the Craftsman Garden Tractor, Model Number 917.276011. The part in question is the PTO Switch, Part Number 174652. The switch has failed and been replaced three times after 3 to 5 hours of operation. Customer service phone numbers provided in Owner's Manual result in inept response or being shuffled to another number, with extended waiting, or being disconnected.

Service calls to home are available at $75.00 minimum. Talking to a competent service technician has been totally removed from Customer Service as per phone conversation with representatives.

I called to get my Kenmore gas grill repaired under warranty. I was told I cannot take it to a repair center. A serviceman would have to come out to repair it. They said there is a $99.00 trip charge to repair it under warranty. The warranty is for the service and part, not a trip charge. I paid $199.99 for the grille and to get it repaired under warranty costs $99!

I purchased the top of the line power lawn mower from sears in Los Angeles, CA about four (4) years ago. The thing would never start with one pull as advertised. I have taken it back on several occasions and it till this day will not start at all. I am tired of pulling the crank with no results. My most recent experience was here at the Sherman, TX Sears same resultss. They in turn sent it to Plano Sears repair facilities and the darn thing still doesn't start.

I have been fighting this machine for over four years with no positive results. I believe that Sears should provide me with a replacement piece of equipment (one that will start with one crank as advertised) I do not think I should take it back to their repair facility any more

2 weeks ago 11/08/2006 I was muching my leaves with my Garden Tractor and once I put them in a pile my wife and son was going to take a tarp and put the leeaves on that and take it away! I was going to put my 3 bagger attachment on my tractor and finish it up! While I was doing that my neighhbor yelled over to me that there was a fire where I was. I walk with a cane and saw their was a small pile of leaves were on fire. I took my cane and swept them from underneath the Tractor but it didn't help, the leaves were all out of control. So I got up tried to walk fast my sneaker fell off and I left it there and called 911.

The fire department came and put it out the Tractor was all melted the seat anything rubber, and steel. The Chief Inspector of the fire department said it looked like some leaves went up to the exhaust by the engine and that being hot caught some leaves on fire. He said if anyone needed a copy of his report He would have a copy of it at the Yantic Fire Department! I told him I have coverage with Sears and he said in case you need it for your home owners insurance! I have a 500.00 deductable and being 6 years old I wouldn't get much, but my warranty from Sears was good til Oct 2007.

So I called Sears and they sent someone over a week later and he said it wasn't covered. I said. what do you mean it's not covered? He said it wasn't under the warranty, this was Ron. Then I called Sears up to talk to them and they patched me over to the Service Manager and he said it wasn't covered! I have all my appliances from Sears and warranties to go with them just in case but if their not going to honor their warranties why have them?

The whole Garden Tactor is melted I asked Sears if they could move in the back so it wouldn't look so bad being in the front, Ron, said he couldn't do it and left! So my son and I used my car to drag it in the back.

We purchased a high end lawn tractor/mower nearly 2 years ago. The mower belt snapped and we went into the Lynnwood Sears store to purchase a new belt. The person who assisted pulled a belt from stock and handed it to us as the direct replacement. It did not look right - thinner and not as long. But, we took it home (65 miles away), and sure enough, it was the wrong belt. It was quite expensive. I went online and ordered the belt over the internet, and returned the belt to the store where it was purchased. We ordered the belt on July 21st 2006. We were told it would take 4 to 6 days for us to receive the belt. It never arrived.

Contacting Sears resulted in a run around: it was backordered, but shipped to you today was used repeatedly on the 27th of July, on the 3rd of August and again on the 9th of August. Still, no belt. We live on 5 acres in the country, and this summer is especially prone to fires due to the higher than normal heat. It is critical to keep grass mowed to reduce the danger from fire. If we haven't received the belt by Monday of next week, (August 14th), we will have to hire it done, at a cost of at least $300. All this for a single belt that only cost $50 including S&H. We were repeatedly lied to by the customer service people as to when it was shipped, then told it was back ordered, then shipped again, then backordered again and so forth.

Obviously, we paid for it in advance, and Sears didn't have any problem collecting the funds for the purchase. But, they don't seem to care that they have not performed. What is most disappointing to me is that I have lost faith in my neighborhood Sears and the corporation overall. My tractor is less than 2 years old, yet they don't stock parts for it. We always considered Sears to be one of America's most dependable corporations, and they had a great reputation. Well, it isn't going to take them long to destroy that at this rate.

I have purchased a riding lawn mower for $1,080.99. I called my son 90 Miles away in to come and pich it up. I asked the guys for the key and we waited, we then had four sears employees help load and me and my son left. about 60 miles away I discovered that the lawnmower key was no in it. I called my wife who was still in the area, and she went by and waited for about 15 minutes. when she arrived home it was the wrong key and model. I called and there was nothing they could do but mail the correct one.

Another gentleman (Zack) Stated that the key are universal. The other issue was that the plastic around the key hole was still there and the key would not go in. Zack said it should fit, i mentioned that I could get it in but the ignition will have to be replaced later, cosmetic of ripping the plastic. I got the key in and nothing, the battery is good but it will not turn over all. A process for 3 hours by now. They said I could load it back up and drive the 180 miles round trip to exchange, there was no other mower like the one I had earlier in the day but now there is. I told them it cost me around $50.00 dollars in gas each trip.

I am returning the product and I have gotten no where with management for my trips back and forth. I will return and never shop there again. I also bought a washer HE4 and Dryer HE3 from Sears and had a close call with the doors being loose.

As a longtime Sears Craftsman customer, I recently purchased a new Craftsman walk behind mower. The mower constantly stalls, the push handle will not remain secured, and the grass catcher bag split it the seams after the second use.

I went back to the SEARS store to file a complaint and request for a replacement mower due to the numerous problems, but was told nothing was wrong with the mower.

I had to go out an purchase another mower after only owning the Craftsman mower for 4 months. Total cost for both mowers = $890.

I purchased a garden tractor from the Sears, Barre VT franchise store. It has been nothing but problems. I have called repeatedly for the past 2 months and gone online to get svc for it. I am put on hold for over an hour repeatedly and then disconnected. When I do get through they tell me a supervisor will call. Then I received a notice of recall for the fuel tank outlet. They tell me that they have to fix the recall problem before they can send out someone to fix the other problems (about 15 different things!) They say they can't send me the part(s)for the recall until about August 4th, (2 weeks away) and then when I get the parts I am to call and they will then schedule someone to take care of the recall issues. After he/she finishes the recall issues I then have to call up again and get an appointment to fix the other stuff.

My father worked for Sears for 35 years, 27 as a store mgr! If my father didn't work for Sears I would have sued them 10 times over especially over this tractor! Apparently Sears doesn't know that here in Vermont, the grass cutting season isn't like other parts of the USA. My tractor has been out-of-service more than it has been in-service! One of the problems is that the mower which supposedly floats tears up my lawn like crazy.

My lawn looks like someone deliberately skimmed the grass which will require either reseeding and/or replacement with sod! I have had to use a hand mower to mow what the tractor was to cut. (Even that mower has had to be replaced three times by Sears). I have easily spent seven hours on the phone and/or in person at the franchise store.

I purchaed a lawn mower from Sears 2 years ago, the first year we used it three times, last year not at all, this year on the second time I got it out the guard snapped and jammed the blade causing the motor shaft to bend. I informed Sears that after cutting my grass a mere five times that the fault lay with them and that they should repair it due to inferior materials being used. They told me that it was out of warranty and no matter how many times it had been used it was still out of warranty... If I had actually used five times the first year I am sure that the problem would have occured within the warranted period. It doesn't matter whether it is outside of the so called warranty if it broke due to inferior parts then it is they that should repair it, the actual cost of repairing the machine is more than the cost of a new one and I am not going to throw good money after bad by paying more for a repair than the cost of a new machine.

Several weeks ago I brought a lawnmower in to a Sears repair center, until today, I have had good customer service. I brought my mower in because it had a gas leak in the carburetor and specified that was my only problem and did not want anything else done. I paid the $30 service charge just to get them to look at the mower and also specified that I didn’t want nor need a tune up. When I went to pick up the mower I was charged another $20 for the tune up that I never wanted in the first place and $ 28 worth of tune up parts that I also didn’t need. I got them to take back the tune up parts ($28) but was told that since they had done the labor for the tune up they were going to charge anyway.

I picked up the mower today, and it still leaks gas in the carburetor, just like it did 3 weeks ago, I was told I could have them look at it again, but I would be charged any additional parts to correct the problem. (That should have been corrected in the first place). I don’t feel that my mower should be someone’s OJT project. I had asked if I could get a full refund since I spent 3 weekends running back and forth spending over $50 for a lawn mower that still leaks and was told that a refund was not to be, because the people who worked on my mower have to be paid, regardless whether or not the fix your mower. So I ask you, where is the incentive the do it right the first time, why not just practice on everyone’s mower and if it doesn’t work, so be it, you’ll be paid whether you fix it or not.

On the first repair the technisian was to fix a flat on our riding mower he did that but he also ran the mower into our pickup he didnt even tell us he had done that. So sears made him come out again all he did was twist on the top of the mower so it would shut. We have had sears out here about 9 times since we bought this mower the whole tire including the rim will come off when mowing or just going to mow. wE HAVE $1100.00 worth of parts sitting in our yard becase Mike said its a piece of junk its not worth fixing.

So they sent out Mark he talked to stack they said fix it so Mark said him and Mike would come out July 12,2006 and go through this mower from top ton bottom.They never showed up.So Icalled Sears they saidv he had been here and completed the work Itold them that noone had been here because Iwas here all day. And the parts were still here.Their suppose to come tommorow July14,2006 between 8am-12pm.When Mark was last here he did an ajustment on the mower and I can walk fast than it can go.Ihave been told that if a tecnician says replace it they will but thats not true.

April 6, 2006 I delivered a Sears lawn mower model # 247.376.381 serial #K177k30062 to be repaired to the location on Sullivan Rd in College Park GA. Promised repair date 4/18/06. As of 6/7/06, no product available. $/11; contacted to authorize $200 in repair over phone, which I did. 4/18, contacted Sullivan Rd location, informed lawn mower repaired and in transit. Visited location 3 more time, because phone mumber given by 1-8004MYHOME (sears toll free) was never answered. Called toll free number more than 10 times; repaired and in transit. Visited Sullivan Rd. Spoke to Juwanda in Tucker; told she would find. Never contacted. Contacted 1-8004MYHOME again; reached Ken in recovery promised a call that day. Called at 10 PM, promised resolution by 6/606. Never called again.