Sears Lawn & Garden

Bought a push mower last spring, got home, opened the box - a plastic piece was broken. I loaded it back in the box in the car to the store to exchange. After much confusion and rude services, I was given a new replacement of the same model. This mower ran several times, then started to stall, would not stay running. Store refused to replace, return - was forced to send out for service. After several weeks, repairman indicated gas was bad? Got it back in August - ran a couple more times before the problem started again. I drained gas, stored for winter and let grass grow - I did not have energy, time to load in car and return.

When I got it out this spring, I put new gas in, ran about 10 minutes, stalled, would not start. After much "discussion," I was offered a loaner while my mower was being serviced again. I loaded it in the car, sent it out for repair. I was given a loaner (a refurbished mower that was for sale). I got the loaner home and - surprise - it didn't start. I loaded it in car and returned. Employees could not start this or most of these "refurbished" mowers for sale. They claim all these are tested before being offered for sale. The one that started was loaded in my car. The repairman called and said the problem this time was dirt on the carburetor. He stated if I was not satisfied with product, service, I should simply return it for refund. Why didn't I think of that! He advised he was finished with repair and mower would be back in store ready for pick up. I can't wait! Unfortunately, I will probably never recoup the money invested in this mower and will have to accept that my only solution is to purchase another mower at another store.

In a few short weeks will be the 1 year anniversary in which I turned in my Craftsman 21" Multi-Cut Briggs and Stratton Engine Rotary Lawn Mower, for servicing. At that time, I flagged and duly noted that due to a backlog of lawnmower problems that year, my lawnmower would be fixed in Fredericton NB, rather than the usual spot of Moncton. This servicing never happened. I should also note that when the mower was turned in, it was still under warranty and less than a year old. Several months had then passed, and after annotating that I was not receiving any satisfaction with the Sears store, or the "new" Seasonal Manager, I then started calling the Sears 1-800 numbers.

The last time I talked to that team, they stated they would call me back in a few days. After waiting approximately another month, I then sent a letter to the Senior Management of Sears Canada, in Ontario. A few weeks after that, I received a call from one of their reps, where again, they took my information and said they would call back in a few days. I am still waiting. Frequently, I receive telephone calls from the Sears call centers, in which they ask me why I am no longer using my Sears card. When I explain the situation to them, they state that they see the notes on my file. But when I ask them to have someone call me, silence prevails. My question is, where is my lawn mower? When will I get it back, either fixed or as it is, or better still, when will I receive the money back for this item?

I can't even tell you how angry I am with Sears' repair service. I bought the extended warranty on my riding lawn mower. I had a couple of issues with my brand new mower and I called the repair serve department. They told me the earliest they could send someone out would be three weeks, so I scheduled an appointment two days before my scheduled appointment. I get a call from Sears to tell me that I need to reschedule my appointment because they don't have any techs available. So they tell me that the next available time is three weeks. Six weeks later, I called Sears twice to confirm my appointment and they tell me the tech is running late, but he will repair my mower today. Ten minutes ago, I got a call from Sears to tell me that they can't repair my lawn mower today, but they will send someone out on the 20th. Sure, I'll just take another day off of work and wait and see if they will ever show up. I think I'll just take the worthless mower back to their store and get my money back. I will never buy a thing from Sears again!

A grand total of $1817.17 was spent at the Jasper, Alabama Sears store on 03/01/12 (Craftsman riding mower and a bagger). Bagger model no. 917.248911. The hardware bag had been opened so that was my first clue that some hardware could be missing. Once I confirmed that bolt shoulder (5/16-18 p/n 170165 qty of 4) was missing, I returned to the Jasper store to request the missing hardware. The manager apologized, took the information and assured me I would receive these in a direct delivery to my home address. 2 weeks later, no receipt as promised. I made a call and was told by a store clerk that someone would call me right back with the status. Now, another week later, there's no return call or hardware. I do see that I can order directly from Sears at $3.21 each ($12.84 plus shipping cost), but why should I have to pay for something that had been removed from the opened hardware bag? Should I just return everything for a full refund or should someone simply send me the hardware at no cost to me?

I call to get repair work on my riding lawn mower, which is under warranty. After several transfers, I was told that there were no appointments available and that someone would call me within 24 hours to set up an appointment. I did not receive a call. I called back and went through the same phone hassles and was told that there were no appointments available and that someone would call me within 24 hours to set up an appointment. I again did not receive a call, so I called back and went through the same process. I asked to speak to a supervisor. I gave her the information again. She informed me that there was no record of the request being sent.

The event continues. Simply put, I purchased a brand new lawn mower in February, it quit working the first time I used it, I took it back to Sears and it was shipped off for repairs. 3 weeks later, I received a message from the repair person, saying the spark plug was bad, the air filter needed to be replaced and the blade could use sharpening (mind you, after it had been run only 30 minutes or so, brand new). The cost to me for the repairs would be a "special bargain for Sears' customers of $49.95." I tried to contact my local Sears, where the item was purchased and was put on hold for 5:36 seconds (smart phone), I hung up and redialed and was put on hold and was disconnected after 3 minutes.

I contacted Sears 800 number and was told someone would contact me about the repair. Two days later, I received a call from the Sears Service Center (Florida, I think) and asked questions that I had by now, answered several times. Several hours later, I was called by a man who was working on the mower in Chattanooga Tennessee, Dickson Repair, I believe, and he told me that the Spark plug was bad, the filter was bad, etc. (remember it never finished cutting the grass even one time) and it would be $49.95. I told him I refused to pay and he said he would send the lawn mower back to the local Sears un-repaired and he suggested I put a new spark plug in it. He later called back and said he would replace the plug on his own and tell Sears I refused the repair price.

I called the Decatur, Alabama Sears store (where mower was bought) and finally reached the store manager, Ms. **. She explained that there was little she could do and put me on hold while she called the repair company. When she came back on the line, she explained that the spark plug would be replaced (no news to me I had already been told it would) and I could expect the lawn mower on April 3rd. I told her this would mean that the mower had been out for repair for 5 weeks by the time I received it, and she replied there was nothing she could do, really? How about a new mower? This one never worked right and according to your expert, the spark plug was bad, the air filter needed replacement, and the blade sharpened or replaced after 30 minutes use. I have paid to have my grass cut once two weeks ago and will have to pay again this week. I did not ask for this. I simply bought a new lawn mower.

I purchased a Craftsman Snowblower in Oct 2009. It worked first season. I used it for first time second season in Jan 2012. It started but gas was leaking (steady stream). I stopped it. Gas leaks until tank is empty. This is very unsafe. When I called Sears, they said warranty expired in Oct 2011 so they would not cover cost for repairing unsafe/defective design.

I bought a craftsman lawnmower and have used it about 6 times. While using it the side of the engine blew out. Was told it was still under warranty and to bring it in. Just received a call and was told it is not covered because the rod blew out of it. I would think it was covered because it was a defective engine. It was used properly and had oil and gas in it. Sears said it is not covered.

I bought a Sears Craftsman ys4500 several years ago. It has never worked right from day one. It was hard to start right off the truck and the first battery in it lasted about a year. It would backfire many times on stopping or starting. Now still same problem, never buy this brand again.

I purchased/ordered from Sears on March 25, 2011 with instructions to pick up on April 1, 2011 after 2 PM - and did so - a brand new Craftsman 21" Highwheel, Rear Bag, 190cc Push Mower with Ready Start/Smooth Start, 49 State Version (Sears item number 0713891600, model number 11A-B25E099). I got it home, opened the box, read the instructions, and performed simple assembly, installation of motor oil supplied, and gassed it up. The mower started and ran fine, and let me mow the yard the first through the fourth times, with each mowing session approximately a month apart. Rest assured that always, due to years of habit, I checked the engine oil level and gassed up before each and every use.

But then, come the fifth mowing session, the mower was a pain to start, and kept running when the lawn cut was finished. I thought at that time that I might need to get the mower to Sears where it was originally purchased if these problems persist. So come the sixth session sometime around late September, the mower absolutely would not keep running, then not start at all. So yes, it was not just a might, but became a "must take back to Sears" - which is 20 miles away - for their assessment.

On September 30, 2011, I took the mower to Sears and spoke with the store manager of the mower's aforementioned problems. He related to me that Craftsman had been having a lot of problems due to ethanol in gasoline. I told him, "Rest assured, I know not to use E-85, but also know all gasoline has a small percentage of ethanol in it." He told me that yes, even that was creating problems. I then said that Craftsman and/or the manufacturer should address their problem with an appropriate design. He said that they had and/or will. But the bottom line is that he, the manager, told me to do the paperwork, check in with one of the sales associate girls for the mower to be checked out for warranty repair. I did just so, and the girl told me it would be ready for pickup come October 14, 2011.

So come Saturday, October 15, 2011, I went to pick the mower up. Heather, one of the store sales associate girls, told me the mower was not there to be picked up. She checked the status in the computer database, and told me my mower warranty repair order had a status of "Awaiting Approval." I asked her what that meant, and she said she did not know and could not find out since they are not open on weekends, but she asked me to give her my phone number for her to call me come Monday. I said to her the "Awaiting Approval" probably meant that the mower repair center was waiting on Sears' warranty approval to follow through. She said she had no idea.

Then come Monday, October 17, 2011, Heather called me and said the "Awaiting Approval" had to do with me giving approval for Sears to charge me $265 for the repair. I asked why, since it was under the Craftsman 2-Year Full Warranty and/or the Briggs & Stratton 2-Year Standard Warranty. Heather said that the mower's master cylinder had no oil in it, and that I had not purchased the master warranty - whatever she meant by that. I was very insistent that was totally inappropriate, and why should I, the consumer, bear the brunt of the manufacturer's ill-conceived design, faulty manufacture, and/or failure to warn not to purchase such a piece of junk mower?

I finished with Heather by saying that I know she is not in a position to handle this mutually fairly and appropriately, other than just to be the bearer of bad news. But I told her to give the store manager a heads-up that I will see him in person, giving him an opportunity to make it right, seeing how he knows even more about these mowers' engine problems than he originally related to me when I dropped it off for what he had me assuming was a warranty repair. Time will tell, once I get a chance to get over that 20 miles to the Lumberton Sears for that face-to-face with the Manager.

Repair ticket# 7022669

With regard to the repair order listed above, I've issued a stop payment on the check due the price they charged me. When I brought-in my wheel trimmer, the tech told me it would be repaired as a "flat rate repair", includes parts and labor - $89.99 + tax to which the diagnostic fee I paid would apply.

When I picked-up the repaired trimmer the charge was $261.74 + tax. I paid by check because I needed the trimmer back, but I placed a stop payment on it because I was overcharged against the original agreement. I'm willing to pay the balance of the original agreement only that I signed, less any stop payment fees I had to pay my bank.

We have a Sears lawn tractor that we purchased 3 years ago. The thing stopped working last year, but we decided to wait until this year to fix for the new season. When we called, it took over a month to come out, when they did come, all they did was jump the battery and left. This was not the problem we could have jumped it ourselves. So we called again. They can't come out for another month so we're paying for someone to mow our lawn, which is getting expensive.

So now the technician came out again and jumped the battery again and swore it's the battery. He wanted us to pay him another trip fee. We refused to go out and buy a new battery, and lo and behold, it still does the same thing. So either their technicians don't know what they're doing or the tractor is a piece of **. Meanwhile, my yard is growing and it needs moving.

A few years ago, I bought a DYT 4000 Sears Lawn Tractor. It had a 48-inch cut and a 21 hp Briggs engine. Later, I found out that it was a Husky engine under the Briggs label. It cuts fine and I liked it. But, over time it developed problems. The first thing I noticed was it got too much grass on top of the deck and I had to clean off the top several times in the middle of cutting my yard. It is just the way the deck is designed. Also, I could not use water pressure from a garden hose to clear the top of the deck because it caused the clutch to slip. A little problem, but of no real consequence. Then a back reflector fell off. I just used double back tape to put it back on. No big deal. Next the head lights burned out so I replaced them. When I turned them on, they blew immediately. At this point, I decided to run without lights.

Then later, I go to get it out of my barn and the plastic hood had major cracks in it from just sitting. This cost me about a hundred dollars to replace. This should have never happened. Later I had to replace the starter. Not too much later, the new hood started to develop cracks again. This time I pulled off the hood and left it off. The next thing was, I noticed it was leaking oil onto my belts. I found out that it had a blown head gasket. So, I bought a gasket kit and started to tear the motor apart. To get to the heads, one has to take off the muffler. I found out that the muffler caused the head gasket to blow. The internal baffle had fallen in the muffler because of inferior welds which caused too much back pressure which blew the head gasket. To re-weld the baffles, one has to split the muffler in two parts to spot-weld them back in place. There was no way I could do this with the tools I have and I was not going to spend another hundred dollars for this piece of ****. But, I cut a 2-inch hole in the top of the muffler, pulled the baffles into place and screwed them in. I then welded up the hole that I just cut back together. This made the muffler whole again. Now, I was off and running. At least I thought so.

Next, it started blowing fuses. I couldn't cut my grass with it for all the problems that kept popping up. After pulling wires off to find where the problem lies, I found out that the alternator was going directly to the ground and that the regulator was toasted. You could even smell the burning in the regulator. Well, I replaced the alternator and regulator. I am wondering, could this be related to the increased heat caused because of the defective muffler?

s are only good until the warranty expires. When looking at a mower, pretty doesn't get it. Don't get one that has plastic parts, and glued on reflectors.

I wrote a previous statement in October 2010 about my dealings with the Service Contract we got on a lawn tractor bought from Sears in Belleville, IL. I had further dealings recently with Sears on this same item. When we bought the lawn tractor; we were told that the repairs would occur on this tractor no matter how many times I requested it and no matter how the damage occurred.

They told me that I would be totally satisfied. Today (after waiting three weeks for a service call); I was called by the technician and told that in as much as I told them that the belt had burned up from having ran over a wire in my yard, I was responsible for the repairs and they would have to charge me.

I was a bit tiffed and called the repair service folks to lodge my complaint. After demanding that Jennifer escalate my call to her manager she gave me over to Protection Services, where I got to talk to James. After talking to him for a bit and really getting nowhere, he told me that he would have to check on something and that he would put me on hold for a couple minutes.

After waiting another four minutes, the phone mysteriously disconnected. I called back and talked to Susan, who informed me that I had not fully read the service agreement package and that as such, it was my fault and that no matter what the sales and management folks at the store told me, the document prevails.

I thanked her for being so kind as to let me know that I was stupid for falling for this tripe; but wished to speak to her manager, as I did not feel that I had any concern for resolution coming from her. She informed me that her manager was in a meeting and no manager is presently available and that in no way was she lying to me about that or anything she had told me.

Right, it was okay. I finally got her to take my telephone number and asked to have the manager call back. Anyone wants to place a wager on whether I get a call back? They both did tell me that I could write that great address and try to get a resolution that way.

I have had to hire a person to come out and mow just my front yard the other day. As the grass grew so much; he would not do the side yards or back. For that I am likely going to have to rent a tractor and a bush hog. Also, as I told them; without having believed the lies given to me, I would have chosen something like a John Deere instead.

So as far as I am concerned, I am out an additional expense for the lawn tractor, repair warranty, and time. Lastly, there is a fair bit of damage to my self-esteem and faith in good dealings. I have been a long standing sears customer from a family of sears customers. I will never again buy from that store.

My Murray built Craftsman ZTS 7500 caught fire and burned up! I went to Sears and told the lady what happened and looked at replacing it. Home insurance would not cover it ($5000.00 deductible). I went back to Sears because I was told they were having a problem with them burning! I talked to **** lady and she gave me a 1800 # to call. When I called, I was one (1) day out of warranty. I was in the store on the 12th of the month complaining about it burning, the warranty ran out on the 17!

The warranty person said to get someone to verify I was there (and I have that verification) and to see the Manager and see if they would redo the work order (backdate). The Manager said it was out of his hands and would not work with me or the warranty people. I Googled the burning problem, only to find out that Murray (the builders of my lawn mower) have a problem with leaking Gas tanks! I have been a loyal Sears customer for over 25 years. I bought 3 riding mowers during that time frame and they couldn't care less! They have a problem with leaking gas tanks, fuel lines coming apart, and etc. But they won't stand behind their products! They don't care about their customers, All they are now is a big K-mart. I need a good lawyer to sue. I guess, it's the only way I would get any help or replacement mower.

On Sunday May 1, 2011, my husband purchased a Sears Craftsman lawnmower online using the family and friends discount. The pick-up store was the Quaker Bridge Mall store in Lawrenceville, NJ. In processing the order, he was told that a text message will be sent to his cell phone when the lawn mower would be ready for pick-up. On Monday May 2, 2011, he received a text around 11:00 am telling him the mower is ready for pick-up at the Quaker Bridge Mall store. He got there at 6:00 PM and was told that the mower was not there that it was on a truck somewhere. They told him to call back the next day to find out if it showed up. On May 3rd, he called and was told that it was still not there.

He asked if the order could be transferred to another store that has it in stock. They said that the Woodbridge store had three in stock and they would transfer the order to that store. I called the Woodbridge store to find out if it is actually in stock and what the new order number was since an order number for the Woodbridge store was not provided. My first three phone calls to the store were transferred to the lawn and garden department. After ringing for a while, they were picked up and then hung up on. My fourth call was to customer service. They transferred me and I was hung up on again. On my fifth call, I called customer service and asked to speak to an actual person that I was being hung up on without ever speaking to someone.

Customer service transferred me to the office at the store. The "gentleman" that answered the phone told me that none was in stock and that it was on a truck. I asked if he could provide me the new order number and was told no. The reason was because he does not have a computer. I asked if he could find someone that has a computer and I was told no. He hung up on me. I called back one more time and was transferred to the same person who then put a woman on the line who said they would call me back. I gave them my cell number and she hung up on me.

I have never heard anything back from that store. I called the Oxford Valley, PA store and they had 12 in stock. I went to that location and was told that they can have the order transferred to that location, but they would have to call the original store Quaker Bridge Mall. They called lawn and garden and started speaking to someone and that person hung up on the salesman that was helping us. This is the last time you will ever find me in a Sears store. There is absolutely no customer service from Sears.

On 3-23-2010, I bought a Sears Garden Tractor, which the salesman recommended for gardening and mowing! On 3-11-11 after 2 hrs of plowing, the frame cracked where sleeve hitch attaches. I have spent over 4 hrs on the phone mostly on hold, only to be told 5 different reasons they won't warranty it! I have gone as far as they will let me, saying to write letter to Sears! I called several Sears stores and they said the tractor would handle 10 in plow! Now that I am having problems, upper management won't stand behind their sales associates leaving me with $3000.00 tractor that I can't use! Even their so called escalation team has been of no help! Their web site even states 10 in plow is for garden tractors that have 23 in tires or bigger and I have 23 in tires! False advertising! Then they tell me it was not a Craftsman plow and that voided the warranty! Nothing in their paperwork states that you have to use only Craftsman attachments. I have not been able to garden and save money on my food! Down time on other yard work!

A Sears technician came to my home on Feb. 4 to repair my garden tractor. I told him that the tractor backfired after being shut off and that the front tires were constantly losing air. I stood there while the technician did a quick inspection. Then he declared everything was fine, put stop-leak into my front tire valves, aired up the tires, charged me $99 for the visit and left. At no time did he repair anything related to the backfiring. I complained online and over the phone to Sears and they set me up with another service visit on Feb.16. However, they sent the same service technician from Feb. 4, even when I specifically requested them not to send him due to his attitude. I sent him off without discussion. I then complained to Sears Rapid Resolutions Dept. and that person told me that I never should have paid the $99 (according to the terms of my protection agreement with Sears) because the technician didn't actually do any "servicing" of the tractor (like blade changes, tune up or an oil change).

March 2 was set as the date of the next service visit and I was turned over to a Sears Solutions Dept., 1-800-479-6351, where I was given a case # *******. They said they would call me when they had made a decision on the dispute. They left a message and I called them back. They gave me their "apology" and offered me a $50 gift card or $65 to put towards any future repair costs, like when the tractor was next to be serviced on March 2nd. I selected the $65 because the backfiring problem (which hadn't been corrected) could lead to an expensive tune up. It hit me that they were actually dividing up the $99 that I had paid them on Feb. 4th: they took $34 for the stop-leak and airing up, and reserved the $65 balance, for their next service visit.

I am out $99, which I should never have had to pay. The repair of the two front tires was only a band-aid repair, as the tire rims (in my opinion) are not suitable for maintaining tire pressure in tubeless tires. The problem with the backfiring was never addressed by the Sears technician and now Sears wants me to believe that they are doing me a favor with their dispute decision.

My wife went to the Sears store and bought a lawn mower as a surprise to me. She came back and was very excited because she was told by the salesman that the lawn mower had the option of gas or electric. I was surprised and was not pleased that she was taken advantage of when she first purchased the lawn mower. I asked her how much she had paid for it and I was shocked. I accepted the gift and used the lawn mower. I used it approximately 5 times and the machine would not turn on after that.

My wife informed me that she was told it was under warranty. We took it to the store where she purchased it and we're met by a Sears Associate named Ali. He constantly kept using the phrase "keep in mind". After being frustrated by the Associate Ali, we decided to leave it to get checked out even though Ali had already made it clear to us that the technician would concur with his opinion and stated that the warranty was not going to cover the machine. We waited for several months and I finally went to the store and spoke with Associate Paul who was very professional and helpful. The technician sent back stating that the machine was not under warranty because I had broken the shaft. I hope someone in your office contacts me soon so that I can send photos of the machine so it can be clear that neither I nor anyone else in my household caused this.

I would also encourage the Sears store to send Ali to some kind of class to improve on the way he handles customers. My wife is the one with the account still open, her name is Amelia. The lawn mower cost approximately $328.00 and for it to last as long as it did is unacceptable and insulting. Sears has always pride itself in selling quality products and this product, by no means, lived up to the quality Sears advertises. I will be eagerly waiting for a response.

I looked online and found a refurbished snow blower. It sold for 107.93 up to 369.99, I believe. I found a store in PA that begins with T. I have that info at home also. At the time, they had the item. I had the person I spoke to online check and she told me that was the closest store to me. My son called the next day and asked them to price match the item to 107.93 like the store in Nevada. The manager said they do not price match. On the internet it says Sears does price match. If it is their store, it is just a straight price match.

If it is another store, they give you 10% more. I did not know there was free shipping until Dec. 17th using code "santa". I would have driven from near the Youngstown area to PA, a good distance. However, now that store sold out of the snow blower and it was priced at 369.99. I cannot afford that and I have always been a loyal Sears shopper. I want that item sent to the Eastwood Mall Store on 5320 Youngstown Rd.in Niles, OH. The lawn and garden no. is 330 652-3697.

Many stores are out of this model, but the one my son contacted about half way, had it at the time. A price match should have been done since they sold it for a higher price. It says right on the website price matches are made and shipping is free with code "santa". I want that for my dad. He is elderly and needs one. I cannot pay a lot at this time. My son was involved in avoiding a wreck, but it cost me over 500.00 for two rims, two tires and labor. Please help me. I bought TVs, self propelled lawnmowers, and sweepers at your stores for years. If this is not resolved ASAP, I will take my business elsewhere. What a way to treat a poor single mom. You have the free shipping code "santa" and the price match guarantee. I hope you honor it so my dad can have a merry Christmas, he is in his 80s. I am not asking for anything I am not entitled to, especially when you sell it at the price of 107.93, I believe.

I put a snowblower in layaway and had paid over $320 on it. I became ill and was not able to get out to the store for a month to make the final payment, but when I did, the manager said that Sears had canceled my layaway program because I missed the two week schedule of payment. They said my money would be refunded in 3-4 days. That was Nov. 27th. It is now Dec. 8th and I still have not received my money back.

I have called the Sears accounts payable department twice on the advise of the Store manager. They have no record of sending me a check. They told me to call the store manager again and he said it was mailed on Nov. 25th, which is a bunch of bologna because I never got it and the accounts payable department has no record. I am in a circle with Sears going nowhere and they have my money. Please help.

I bought a backpack leaf blower from Sears two and one half years ago. I still have all the literature and receipt. The unit quit working one month ago. The warranty clearly states a term of three years if used non-commercially. I have used this unit only at my house to maintain a one-acre lot. I tried to get Sears to honor the warranty but with no success. In fact, the warranty is still in effect until April 2011. The trail led from the Sears store where I purchased it, to a Sears repair drop off facility, to an off-site repair shop. Everyone was friendly along the way until the shop man called me to inform me that he would not authorize the repair work because the engine cylinder walls showed wear sufficient to cause the engine to fail. Such wear he insisted must have been caused by me using the unit without the air filter on. This is an absolute fabricated story, falsely accusing me of something I did not do.

The local chain of command told me there was nothing they could do to overturn the shop man so my unit was returned un-repaired. I was told that I would have to pay $91 to get if fixed which I refused to do as a matter of principle. I called the corporate consumer affairs office and after escalating as far as I could, they also told me there was nothing I could do. I asked what the ultimate escalation would be to get Sears to honor what I consider to be a legal contract and they gave me the name and the address of the Sears' CEO and advised that I write a letter to him. I have done that advising that I am prepared to pursue this to the ultimate end regardless of effort or costs incurred. I await his response. Is there a class action cause here with Sears refusing to honor a warranty still in effect and when the product was used as described in the warranty to the letter of each clause?

I purchased a 2007 Craftsman YS 4500 lawn tractor and purchased the extended warranty for three years. I had to have the steering shaft and gear replaced three times under warranty. The problem with their mowers is that when you mow with it and you go over a hump or a bump, the mower deck raises up and the deck pulley in motion raises up and makes contact with the steering assembly and eats it up. They refused to replace the mower and after it went out of warranty, I fixed it for a fourth time out of pocket which cost me $75.00 and they need to buy my mower back. Junk.

We bought our Push lawn mower Sears brand for tune up. They told me the service all done on premise costs $75.00. Approximately, 2 weeks later, we received a post telling us the estimate cost is $245.00+tax. That very day, I went to decline the service and asked to pick the mower. After looking in their computer, the staff told me the mower is not on the premise; they will have to call us for pickup. I asked why it cost $245.00 and they told me the crank shaft is damaged. When I picked it up, I found that the blades are not mine; they damaged my shaft and replaced the blades.

I polish my own blade; I do know something about motors. The manager told me I am the only customer that looks underneath the mower. The instruction book says to clean the blade chamber for every use.

I bought a tractor from Sears on 4/2/10 and returned it on 4/10/10. I repurchased on the 10th, returned on the 18th, repurchased on 4/18/10 and returned again on 10/16/10. The first tractor came with a dead battery, service called and still could not get it working and returned it. The second tractor came with a broken transmission; the manager of the store came to house could not get it working. I returned it.

The third tractor worked until 10/16/10, the transmission belt broke. I went back to the store and repurchased yet another tractor. We played deliver tag and finally delivered on 10/26/10. They refused to help me take the bagger off. I complained to the district manager; they came and took off the bagger but left it on the step in front of my back door. There was no note but later I found out that the bagger does not fit the tractor.

The owner called and told me how dare I call Sears corporate and that he did not have to help me like he did. He is threatening to return old tractor. I told him fine as I had purchased a 3 year warranty with it. I am fed up and just want out. I just do not want to deal with Sears again.

I purchased a 19.5 HP 42" riding lawn mower from Sears. It has electric start and an automatic transmission on 9/18/2009. Recently I had to have the belt replaced under the extended agreement with Sears at a cost of $253; no cost to me.

But my main complaint is the fact that the tractor slows down and does not want to run up minor grades without stopping even with the new belt in place. They did not fix the problem and I have contacted them again to come out. A friend has had them come out three times on his. Is there a problem with these tractors Sears doesn't want to admit? Who knows, I need help! Thank God for an extended warranty program and my wife's insistence to have one.

I am a very strong Sears, or have been, customer. I purchased a 16" Sears electric chain saw, model number 358 34117. I cannot find my receipt and went to the local Sears Hardware store where I purchased it. Many,many people there know me as I am a very loyal Sears customer. (My collection of Craftsman items are, table saw, radial arm saw, band saw, router table and router, push lawn mower, 46" garden tractor, chain saw and numerous hand tools). I believe it was this time last year when I purchased my chain saw.

I use it to cut up small branches that have fallen off my trees so I can get them out to the street for our annual citywide brush pickup. That is all it is used for. I used it once a couple of weeks ago and when I tried to use it again last week, the chain was not moving. I checked the tension and all was well. I tried it again and still, no movement. I took the cover off that you must remove to replace the chain, and turned it on with the chain off.

Problem is, the gear that drives the chain is not moving. It is either sheared off of the mechanism or the whole motor is shot. I really don't feel that this should have happened, especially this quick. I called the 1-800-235-5878 number on my saw and they basically said too bad, without a receipt. The lady I spoke to said to give her my name and number and she could look up my sales purchase history. She said she found a weed eater I purchased last year, before my chain saw, but not it. She said sometimes there can be computer problems.

In closing, I just want to inform you that I am a retired Porcshe mechanic and not the workings of mechanical items. I am not a novice. What can Sears do to maintain me as a loyal customer? Thank you.

I found this to be a lie the next year and was told there was little that could be done to help me. Subsequent letters to Sears went unanswered.

Then I was in a Sears Appliance store in Belleville, IL, (moved here), and was intending to buy a mower in the near future, but never from Sears. A nice sales person talked to us about one I was looking at, convinced me that it was a great machine, listened to my story of what happened in Texas, expressed sorrow on how we were treated and then convinced me to not only buy a Lawn Tractor, but the in-home service contract. After all, I would spend that much easy on an annual basis, all I had to do was call the service center and they would be out there to repair the mower, service it, to include replacing Oil, filter, and blades, on an annual basis.

Yep, fell for that one again, she spent a great deal of time assuring me and my wife that they were being forthright and honest with me about this. Lies, I needed service a week ago and decided that while I had the tech here, I may as well get the servicing. The phone rep was apologetic and told me that Sears has not been replacing blades for years.

Needless to say, I was upset; she managed to listen to me fume about the past dealings, and the promises, and then stated that I should call the store I bought it at and demand they uphold their part of the deal. Then, she said that to help me recover from this, she would put down that the technician was to replace the blades when he came out to service my mower. Are you trying to figure out just how much a sucker I am, because, I am still smarting from it?

Well, the service tech was just here and said, that no, he can give me a 10% discount but replacement was not listed on his "book". I called the same Service number I had made the appointment with, and talked to a gent that was again, apologetic, was able to look at the lady's write-up, said that she had only put on it that "the customer would like to have his blades replaced".

Well, thank you for showing me that I am such an idiot to believe anything a Sears employee says. I asked to escalate the matter, all he could give me was an address for me to write to at Corporate. I already tried that once; I do not like being ignored. Needless to say, I will not go near a Sears store, ever again, I will do everything I can to ensure that everyone knows that this store is not the same store my dad showed me was so great, I will seek means and method to recompense my losses, and, yes, if there is a class action lawsuit out there, let me know who to contact, I am willing to add my name to the list.

Purchased a Push Lawn Mower March 27-2010. Brought it home, mowed my yard. Brought it out about a month later would not start. Took it to the service center, it was repaired. Brought it home, used mower, put it away. Took it out to mow and would not start. Spoke with many people at 800 number and Sears store. They will not make good on their product. Called Briggs and Stratton who say the motor has a 2 year mfg warranty but since it was purchased thru Sears they cannot repair it. Sears won't repair it.

This mower was bad from the start and Sears told me if it's beyond 90 days and no service agreement, there is nothing they can do. But I have read about their so called "warranty" and thank goodness I did not get one. I think a mower should work more than one time before it even needs repair, not to mention the "repair" that was done and still does not work. After explaining to the 800 number, the lady ask what I would like to be done. I told her I want to exchange for a mower that works! She said I could take it to the store and exchange it for equal merchandise. When I called, the Manager said that was not an option.

I called to schedule a service for our lawn tractor, but the service rep could not find any record of the purchase. She said that all purchases are recorded by the phone number and we do not have a home phone. I gave multiple cell phone numbers, but none were in the system. She could not help me and I am disgusted that I paid $385 for something that is useless. My husband has terminal cancer, I need a tractor service and this is all I can get from Sears. It's painful to deal with these issues that could be avoided if Sears didn't sell warranties that are no good to us in a time of need.

We purchased a Craftsman Lawn Tractor in 2005. This year, we have spent several hundreds of dollars on repairs to the tractor. A part (switch to start mower blade) is back ordered several weeks from Briggs & Stratton because there are many requests for this part. Obviously, B&S knows that the switch is problematic but Sears doesn't care. When I called Sears to complain, I was referred to their recall line.

After I explained my situation, Sears employee did not see any reason to take complain to recall department because no one else had called to complain and then hung up on me. Why doesn't Sears look back at customer complaint logs and/or technician cases to see if this is truly the case? More importantly, it would seem to me that if B&S knows there is a problem with the switch and acknowledges a problem with it, then Sears should issue a recall or at the very least, inform consumers of the issue. Given this experience, we will never buy another Craftsman Lawn Tractor again.

I put on lay a way a sweeper for my riding mower, and I was calling to let them know that I would be making my last payment Friday the 24th of September. A whole month early, so that they would have time to assemble it, but the lady said they won't order it until it's paid off. It cost $400 and some odd dollars and I only have $100 left to pay, so even after I've paid it off, I still have to wait a week or 2 before I can get my merchandise.

It does not make sense to me to have to wait for something I've already paid for. If it was on law a way then they should have it already in stock and ready for pick at any given time. That's how most companies do it. I've never heard of having to wait on a law a way to be ordered. Thanks.

I purchased a Craftsman Lawn Tractor, Model # 917.289070, 19.5 HP; 42" mower, electric start, 6 speed transaxle. I have a two acre pasture to keep mowed for tumble weeds and I am disabled. I have less than 6 hours on this mower and so far I have had to buy a new battery, new blades (it takes two blades), a new rear tire, and now, the transmission won't engage. I just sit on the mower and idle!

There is nothing in the operator's manual or on the Internet that addresses this issue. Forget talking to someone on the phone because after they get your money, or the interest on your Sears credit card, they could care less if the product works, runs, or anything else. On the front of the "Repair Parts Manual" it says, "For answers to your questions about this product call: 1800-659-5917. That's right! Possible assistance with my complaint about a $1900 lawn tractor with less than 6 hours on it just happens to be missing from the list of automated choices at this phone number. Don't buy this lawn tractor! It's a piece of **!

This is my second response. Sears was out on 9-3 to fix my lawn tractor which doesn't work. The guy worked on it for 5 hours and put new parts in it. He test drove it for 30 seconds and left. I went to use it the next day and it wouldn't work. There has been 3 different repair guys out with different ideas and the tractor still doesn't work. It will be another month before they get out here again. So much for the warranty. I get the idea they don't care. I have 4 acres and I have a $3,000 tractor that doesn't work. It is rainy season and the grass keeps growing. I haven't been able to use the tractor this year.

Just like the woman with an earlier entry, my Sears BBQ caught on fire yesterday. I was cooking low-fat chicken sausages. I turned them over and went inside for 3-5 minutes. When I went back outside, the knob was on the ground in flames. It blew off the grill out away and on to the ground. There were no flames inside the grill. The sausages didn't even brown. I had to reach under an exploding grill and turn off the gas at the tank since the knob was on fire on the ground.

We just filled the tank recently, so I was afraid it could have exploded while I was turning off the gas. I am still deciding how to proceed. Based on the other entries here, I think this grill should be re-called. I bought the grill last July and since I live in PA, I have only used it for about 6 months. Aside from being without a grill, there are no injuries or consequences. I do feel responsible to make sure this is addressed as a safety issue.

Purchsased new Sears lawn tractor in 2008. It ran good that summer. 2009, the tractor wouldn't start. Called service and in two weeks came out and tinkered with it. After he left the tractor would run but the engine ran rough. 2010, tractor wouldn't start. Called service and in two weeks the same guy came out and tinkered with it. After he left, it wouldn't start. Called service and in two weeks a different service man came out and said it was a different thing that was wrong with it and the battery was bad. Purchased a new battery and when the tractor ran with the blades engaged the RPMs would go down and the tractor would shut down. Called service got appointment for two weeks. Appointment day came and the service guy called and asked what the problem was. I told him and he said it was the carb but he didn't have one and it would be two weeks before he could get out. I can't cut my four acres. I have a $3000 tractor that hasn't worked right since I have had it.

I purchased a lawn tractor five years ago, model no. 917.276921. This is a 54-inch deck. Within the first week, I started to have problems. This deck keeps on coming off. Sears sent someone to fix it, but it just keeps on happening. I called so many times and I was told by the least repairman that this will continue due to an over-sized deck. A few times I got hurt due to an unexpected drop of this deck. We tried to fix this problem on our own because now when I call Sears they tell me that this tractor is now out of warranty so this is no longer their problem. Sears wold be more than happy to send someone to look at this tractor but of course I would have to pay. I know this is a total junk and I really need someone to help me.

Evidently the UPS truck was waiting for my part order and already left. I was then told that I was responsible for the original shipping charge as well as the return shipping charge and needed an authorization number to return the part. At no time was I ever informed that orders could not be canceled when I placed the order. I have made other parts ordered in the past and was never told about any cancellation policy. Due to their secret policy, it is costing me about $22.00 for something I knew nothing about. It seems Sears has found a way to scam customers just like their credit company Citibank.

I bought the highest powered leaf blower Sears had. It is made by Poulan but black not yellow. First one bugged down and seemed to be running lean. No foam air filter element was installed. Second one ran slightly better but didn't run well until I adjusted the two screws on the carburetor by trial and error. Sears models have a "Start/Run" lever instead of a choke. If it's cold, it will start and if it's hot, it will start but in between- like if you set it down for a few minutes- it simply will not start. Starting fluid, AKA ether, doesn't seem to work but I use a socket and a reversible drill (securely taped) and open the grille and turn the nut on the blower wheel real fast until it decides to start. If you do this, the drill must run in reverse and watch the mulcher blades! I took off all the Sears stickers and try not to turn it off until I'm all done.

On 6/19/2010, I sent my lawn mower (model: Honda) to Sears Stores, Mall of America to repair. After three or four weeks and paying $99.02, I got it back and found it would not start. So on the following weekend (7/24), I sent it back to Sears to repair again. Based on a warranty of ninety days service, they agreed to work on it and promised to finish the work in two week's time (8/7/2010). Around the end of July, I received a recorded message from Sears, which stated that my hoer was ready to pick up. So I went to Sears and was surprised to find out that it was not ready but accepted that the due date was still one week away anyway.

On 8/7, I went to Sears to collect my mower after being confirmed of its readiness on the phone by Sears customer service. Again it was not there. Out of frustration, I asked for an explanation and was told that my lawn mower had been repaired but still laid in other repair center on Winter Street of Minneapolis. So again a promise of next Tuesday (8/10) to get it was made. Again I did not get my lawn mower on Tuesday. Then the coming Saturday (8/14) was promised. Again I did not get the mower on Saturday as promised. Again another week passed and I still have the mower. On Saturday (8/21), the receiving manager Jack (they refuse to give last name) came out to promise to call me back on next Monday and let me know what happened exactly to my mower. On my requests, the name and phone number of a senior manager - Thurson W. was given to me so that I can talk to him about my frustration between 10 am to 2pm on Sunday. But when I tried to reach Mr. W. at 10:30 on Sunday with phone number, he was not there.

On Monday 8/23, I went Sears again after without receiving any phone call from Jack. This time Peggy came out to see me and promised to give me call on Tuesday 8/24 regarding my mower. Next day, I did receive a call from Shawn (another Manager?) stating I can get mower this evening. But around 5pm, I received Shawn's call again and said that they did not receive my mower from the truck which suppose to carry my mower from another repair center on Winter Street. I was offered the option to go to Winter Street to collect it myself. After some considerations, I decided to wait until this Friday to get my mower from Sears in Mall of America. To make sure it is not missed this time, I phoned Sears today again (8/24). But they cannot be sure that I can not my mower on Friday because the matter is not under their control. Out of frustration, I requested to talk to their manager and but was rejected. I tried to reach the manager Thurson W. and failed again. Since the start of this incident, almost two months has gone. Grass in my garden are getting really long. I am going to ask someone else to cut grass for me.

3. If I take Sears to court, I will ask Sears pay all the costs and my legal fee because it is 100% Sears' fault and they have every opportunity in the process to put it right but they simply chose to abuse them.

Sears Lawn Tractor #28972 48 inch cut hydrastat trans. operating unit along road and drive belt jumped off when turning on road to return to yard. Had to push unit to house 100 yards away. Checked out why belt came off. Found from transmission mount that bolts are missing, one broken and found the other one in yard. This also tore frame mount up on both sides.

This resulted in Sears replacing the complete frame and transmission, this is such a poor design with 2 small hex bolt Size 5/16-18 uncx1 1/4 part # 17000512 tapered bolt, they used the same small bolt, but the used some lock tight to hold it on? There is no way that this will hold up to all that torque, it is a 26 HP engine, there are 8 pages of complaints in Sears from my community about the frames tearing up and such. I cant believe that Husqvarna would produce something of this nature and cost Sears thousands of dollars, the mower only has 50 hours on it. There could have been physical damage by getting hit by a car with the unit failing along the road.

I bought a Craftsman 26HP 54"cut GS 6500 Lawn Tractor for the summer of 2008 with Serial #030106B001850, Model #917.276921. I am a widow and this machine has been a complete lemon from the beginning. I used my Sears card and maxed it out to purchase this mower, I also paid it off within a few months. I have had to replace almost every moving part on this machine. I could have bought a new one of a different brand, of course, with the money I have had to pay out to repair this mower. I have 5 acres to mow every week and I need a reliable mower and I have no extra money to keep repairing this mower. I bought from Sears because I thought Craftsman was a reliable brand with little or very few problems. I'm at a my wits end. Please help.

I purchased a new 5 hp snow blower a few years back. While I had it, the handles that control the motion of the blade and the movement fell off, the handles, yes. After looking at the nuts that held the handles on, I found that they are cap nuts like you use on kids toys, rather than a threaded nut. Cheap, cheap, cheap. I threaded the rode with a stock and die and used nuts, not cap nuts Then the rope broke on the pull starter. I bought a new rope with the handle attached at a cost of 14 bucks only to find out the pull rope can't be replaced. It's held on by a slip ring that requires a special too, if any. I can't repair it and they want me to buy the whole assembly, not nice again for Sears.

In 1996, I purchased a sears Craftsman lawn tractor with a Kohler 19.5 hp. I also purchased the snow blade with it. I used it for the first season and only had minor problems like belts falling off on the mower deck. That winter the valve cover started to leak oil on the muffler and smoke. It was a simple problem so I replace the gasket myself. Then in the spring of the second season, one of the support rods for the mower deck came lose when I was mowing causing damage to the deck. After working on it about a hour and tightening several bolts I found loose, then replacing the cotter pins, I finished mowing.

The second winter we had our first snow, and it was really cold outside. I went out to start it to move snow and when I turned the motor it would only backfire. Seems starting it in cold weather broke the sheer pin on the flywheel. So it sat all the next summer never used it at all the third season. Why Sears sells a snow blade for a tractor that don't start in sub-zero weather is beyond me.

I finally got it going again this spring and I used it twice this year. Now I think the motor has a major problem again. I paid around $1,900 for this Craftsman junk. I hope Sears makes good of the hard earned cash I spent because I will never buy anything from them again. Out of 4 years I have owned this mower it only has been used about 150 hours and now its broken down again. I have a $1,900 piece of Craftsman junk that I cannot use and sears wants nothing to do with.

Bought a sears riding lawn mower with a koler 26hp engine for $2500. It broke down in a year. The steering completely went out. What pathetic quality workmanship. Unbelievable. I have 3 acres to mow and what do I do now? I won't buy anything else from sears.

I bought a new Sears lawnmower and warranty package from Sears. They will not honor the warranty and have not fixed it. I have waited over 6 weeks, and 4 appointments. I want a new lawnmower.

I own two 42" Sears riding mowers. Thank goodness I am a mechanic. These things are the worse mowers on the market. The steering falls apart. The deck components are weak and break all the time (mandrels). If I didn't have so much time and money in them, I would junk them out. I sure wouldn't want to put them off on anybody. I can say the engines have been fine and not just that they are built here in my town. That is the only good thing I can say. Sears needs to address these problems. I just keep ordering high-priced parts.

I have purchased 5 craftsman garden tractors over the past 25 years and have been extremely happy with them up until the one I bought last spring. They are built so flimsy that I am constantly repairing decor parts that fall off, the parking brake is hard to release and can't be fixed and the blades last like two months before they wear out or break. My last set of blades lasted 45 days, I cut about 2 acres a week.

I gave this tractor to one of my kids because I couldn't sell it in good conscious. It seems to me that craftsman warped to K-Mart quality and is nothing more than the junk that you get at K-Mart, Wal-Mart and the other Chinese outlets. I bought a new John Deere. It's pricey but the quality speaks for itself. I'm done with Sears. I gave the piece of junk away because I would have felt guilty selling it. My kid mows about 1/3 acre a week so it may be worth the nothing that he paid for it. As for me, it was a waste of $1,400.00.

I purchased lawnmower as a gift for Christmas on December of 2009. Obviously, living in Illinois, the mower remained in the box until late April. It was used three times before it failed and I got complete runaround from Sears, no refund, exchange because it was past 90 days. I sent in for repair and I was charged for air filter and new spark plug. After three uses, they claimed it was maintenance. Mower worked three weeks and failed again with the same problem.

The first repair trip required me to drive 50 miles to pick up the mower, then 50 miles back to the repair shop; 100 miles round trip. When the mower was fixed, another 100 mile round trip to go get it and take it back home. Now that it broke down again, who's compensating my gas/time? I want to return this piece of junk.

The mower is paid in full and has failed twice after maximum of 6-7 uses. This is absolutely unacceptable quality and customer service. Every telephone call and email correspondence has given me a different answer, including asking me if I purchased extended warranty. I can't even get the mower to run while it's under the original manufacturer's warranty! This was a seasonal product bought out of season, which was a big mistake, and Sears refuses to honor a return/refund. It seems criminal to me. How can I use a mower in Chicago between December to April so I would have known it was defective?

They are a rip-off and I am taking this issue to Illinois Attorney General Consumer Complaints.

My mother bought a riding lawn mower from Sears several years ago. From the first month she owned it she has had nothing but trouble out of it. Instead of Sears offering to take it back they just continually keep sending out techs to fix it. It's a lemon. Sears, come on. This time that it broke down it took them 2 weeks to get out to fix it. Then on the day they "fixed" it, it broke down again.

My mother called them to tell them that she needed them to come back out and the person working customer service told her that she couldn't talk to her that same day and reschedule an appointment to come back out since they were just there. Well, duh! Sears, your customer service is way below than any I have ever seen or experience. Do not buy any kind of lawn equipment from Sears. It takes them weeks or months to get out to fix anything and then they do not want to honor what they did! My mother's yard still isn't mowed after 2 weeks of growth. This is dangerous. Besides snakes crawling up, it is a fire hazard. She lives off a busy FM road and my dad is bedridden.

Two years ago, I purchased my first house and lawnmower. I'm single and was very proud of both purchases. I actually got to use my push mower three times before it stopped working. It was too heavy for me to pick-up, to take in for repairs, so it sat in my shed for the next two summers. Until this year, when I got up enough nerve to actually "push" my lawnmower 3 miles through two neighborhoods and a busy four-lane intersection to the closet Sears store for repairs. They kept it for about a week and then I managed to to push it back home for it to work only for three weeks again. It will start, but it sputters, back fires and smokes to say the least. I don't want anymore extended warranties. I want a lawnmower that actually works right. What a complete disappointment in a Sears product.

I had a repair for a pull cord and tune up on my push mower last Oct 2009. I mowed 5 times and mower would not start and smoke was coming out of it. I took to store 1832 for repair. The service center said that the air filter was improperly installed. I informed them I had a tune up last Oct and that it could only be their responsibility to fix at no charge. They asked me if I wanted it sent back unrepaired and I said no, I need my mower back. I told them I would deal with the store when it came in. Kyle ** was unwilling to fix the repair they caused. I paid the $41.08. I told him he could do the right thing or I would not continue to buy any Sears Products. He was ok with me being a former consumer of Sears. The manager did not take responsibility for the work done by his company.

I have an extended warranty on a Sears push rotary lawn mower. They will not address the issues as to why the mower will not start. They want to charge me $155 plus tax to replace a "bent" crankshaft. The bent crank shaft has nothing to do with the problem that it won't start. They will not change the spark plug, clean the air filter and clean out the carb unless I replace the crank. I had the crank replaced once, but I refuse to have it replaced again. They are using the crank shaft excuse to get out of the warranty I paid for. This has to be illegal!

In April 2006, my husband and I purchased a lawn tractor from Sears. At that time, we also purchased a "Repair Protection Policy" for well over $800. We placed our first call for repair in early May 2010. We were told at the time that the first available date for a repair technician to be at our home was June 17, 2010. We are in Southeast Texas so the grass starts growing like crazy in March and keeps up that pace until the extreme heat of August when it slows a bit so waiting 5 weeks for a repairman was more than a small inconvenience, but we were told by numerous representatives: "Sorry, but there is nothing we can do and you will just have to wait."

Today, June 14th, when the long wait is almost over, we get a phone call that June 17th is "overbooked" and we are being re-scheduled to July 8, 2010, two months after we called for service. Two months of paying for someone to mow our lawn (and because of the size, it is not cheap) all because Sears refuses to or is incapable of providing the service we paid for! My nearly 70-year-old heart patient husband cannot mow our entire yard with a push mower which is why we bought the tractor in the first place. We purchased the repair agreement because we were assured by the staff at the Sears store in Victoria, Texas, that a technician would come to our home and repair any problems quickly as long as we had the contract on the tractor. Obviously, this was a patent lie and only a way to tack another $800+ profit to the price of the tractor. Five weeks is an unreasonable amount of time for Sears to expect a customer to wait for service under their much touted service contracts and two months is just ridiculous if they aren't "overbooked" for that date, too. My advice to everyone, and especially senior citizens like myself and my husband, do not purchase this contract from Sears because the service and Customer Service is virtually non-existent. They have your money and that was the sole objective all along. Run, do not walk, far away from Sears and their service contracts!

I purchased a Craftsman YT 4000 46" Briggs & Stratton 24 hp gas powered riding lawn tractor last year and during the course of normal usage in the summer the frame mounts for the transaxle catastrophically failed. Upon inspection it appears that constant shifting forward and reverse puts stress on the transaxle frame mount, wearing it out over time. The entire frame mount and transaxle was replaced by Sears under warranty. This should be viewed as a reoccurring problem since the issue is one of poor design and engineering and no amount of parts replacing will actually permanently fix the problem for the life of the mower.

This is also a potential health hazard since if it occurs while a rider is using the mower, it would result in the rear wheels fully disengaging from the tractor and potentially throwing the rider. This mower should be recalled and additional bracing and/or re-engineering of the frame mount done to fully eliminate the shifting of the transaxle. It took Sears almost a month to actually "fix" the mower so I could use it. I spent over $300.00 to have my 1.8 acre lawn mowed during that time.

I bought a Garden Oasis glass top table in April, and 6 weeks later, the glass exploded on its own. When I went back to the store, the salesperson acted incredulous and asked me stupid questions like, "Did you leave it out in the sun?" I pointed out that there are dozens of articles about this on the Internet. After making my way through the chain, I finally got them to exchange it for a non glass set. The warranty is subjective as to who you deal with. Cleaning up 50 lbs of bb sized glass is quite a task. I will have pieces of glass stuck in my deck forever.

I am disabled and handicapped. I don't have money to hire someone to mow my yard even though it is very small. My 2 yr. old lawnmower bought from them quit working. The self-propel broke, then it smoked and burned up. I spent $400 for a new one. I used it about 4 times and it would smoke, shake and sound like the blade was falling off, and now the self-propel stopped working. I called and was told sorry but I can't exchange or return it after 30 days. It was winter. I bought it on sale in Aug and used it once, then only 3 times so far this spring. Talk about cheap products and stealing from customers. I was told they would replace it if I had any problems like I did with the one purchased before it (that they wouldn't fix).

I purchased a lawnmower and the wheels both broke. It is costing me $50.00 for parts and shipping. I bought the mower in 9-07 and used it once. Then in 2008, we used it 10 times and in 2009, 6 times. Now we took it out first time in 2010 and both wheels were bad. I paid $350.00 for this mower. I recall as a kid, we had the same power mower for 20 years. We didn't have any of this nonsense and we didn't pay $350.00.

I purchased a snow blower two years ago at Sears and over the last two years, I have to bring it back for the same problem of stopping and going. It's been in the shop seven times now for the same problem. Now, you must understand that we have had two mild winters and this one in particular and my snow blower is still in there. They are, after replacing the friction wheel, cleaned the friction wheel, new belt, new seal, new cover, refusing to fix it at one time due to a different problem I had with it. But I fixed it myself so they would not fix it so I had to fix it myself.

After cleaning the friction wheel myself several times, I spoke with the service manager trying to explain to her and show her what I feel the problem was depending on the type of snow. Sometimes it's worse than others but she ignored me. I spoke with Sherry * at corporate office and said that all they can do is offer me one year extended warranty as the blower is fixed. Now just the week before that, corporate office called me about the extended which I refused as I feel it is not solving the problem. So she offered me to buy back the blower and pro-rate it which I agreed but I never got her name and now they are denying that. Now, I am stuck with a $1,000 that I can't use depending on the weather.

I purchase a Craftman riding lawn mower. I cut my grass twice and the piece that hold the belt in place broke. I replaced it and now, I have cut my grass one time. I am going to have to purchase the same piece again. For a brand new mower, this is awful and I will never purchase and another Craftman product. The name Craftman use to be good and stand behind its product but not anymore. I will spreading the word but when you mention Craftman to people, they will tell you real fast that they are not good anymore. I paid $1200 for the mower and then have to purchase a new piece that cost me $50. No way will this ever happen again especially since the mower is only one year old.

I purchased a push Craftsman lawnmower on 5/14/03. The model number is 971.387370. In the 1st season, it worked fine. I stored the lawnmower in my finished basement. The mower did not work so I took it back. They had to replace something. It worked fine for the season. It did not work again the next year. I had to kick, holler, and scream to have them fix it free of charge. It did not work again the following year. I took it back and they replaced the carburetor. Each time it did not work, it was leaking gas through the primer. The last time I took it to the shop was June 06. It's been running but never smoothly.

This year it will not start at all. I have a small level yard, not strenuous to cut. When I call, they give me the run around but no results. Someone told me that they had recalls for the Craftsman mowers. The mower should have been replaced instead of being repaired. It was a lemon from the beginning. I need a new mower and Sears should recognize this was a lemon and replace it. It's a seasonal item so 90 day warranty is no good, even the extended warranty run out.

I purchased a high wheeled self propelled walk behind mower from Sears on 8/16/09. We have a small, smooth, and level yard. The high rear wheels on this mower are so flimsy that just under the normal use of turning the mower around the axels have become bent and wobbly. This makes it difficult to mow in a straight line and just all around hard to use. I called the Sears store where I purchased it. I was told that the only thing the Sears factory warranty covers is for manufacturing defects and that this would not be considered as such. I'll think twice before buying another Sears product.

I purchased a garden tractor from Sears three years ago and and paid $2700. If they over rated a mower this would be one. I had an 18 HP mower that would climb the incline better than the 23.0 HP I bought from Sears. It has a Kohler Engine with model number CV674 and type number 75544. The tractor model number is 927.275031. I have contacted Sears several times about the problem.

Sears representative knows of no recall on unit. I purchased a lawn tractor model number 917-289080 19.5 HP engine and there is a federal recall on unit.

This is about a lawn mower settlement. I purchased 2 push mowers between 1995 and 2005. I bought them from Sears and they were Craftsman mower. They overstated the horse power.

I purchased a new Craftsman Electric Start Self-propelled lawn mower and have not been happy with its performance. Motor is rated 6.75 horsepower but is not able to keep up in heavy grass.

I have had problems with this mower since I bought it from time to time. It smokes and acts like it does not want to go. And I am hiring someone now to cut my grass.

On December 4, 2009, my husband purchased a garden cart online for me as a Christmas present. It was to be delivered on December 15. It is now January 5 and we still have not received it. We have spent over 4 hours on the phone with Sears' "Customer No Service' with promises of callbacks and status updates but we only received one and it was to tell us that there was nothing they could do. It wasn't until the 15th that we learned that Sears didn't actually have the product in stock and that they were shipping it through a third party vendor. It wasn't until January 4 that we learned that it can take up to 30 business days for products from a third party vendor to be delivered.

Why would we purchase something if there was a chance of it taking over a month to be delivered? When we talked to Sears on the 4th, all they could tell us was that their systems were down, again, and that they couldn't see the notes on our order, again, and that they would send our issue to the Missing' department. Why does Sears even have a Missing' department? And why is it the customer's responsibility to keep calling to find out the status? Also, why does it take a month for something to go to the Missing' department? Once Sears takes your money, it is their responsibility to make sure you are happy and that you receive your product. I have spent over $5000 at Sears in the last three years and they have lost all future business from me.

Unfortunately, this is the third time I have received horrible customer service from Sears. The first time, they installed my dishwasher crooked and they told me I would have to pay to have them come out and fix it. The second time, the handle fell off of my oven in multiple times while I was cooking and it took well over a month for them to deliver a new one because they kept sending the wrong thing. On top of it all, I had to pay for it. Sears did compensate me with a gift card. I purchased a water filter and I haven't shopped there for over two years until now. Lesson learned is I have filed a Better Business Bureau complaint as well as sent a certified letter to their VP in charge of public relations and marketing. I would love to work for Sears so I could turn their customer service department around so that it doesn't get much worse than this.

I bought a Craftsman Lawn(Push) Mower from Sears in March 2008. I was mowing my front yard which is flat. Suddenly I heard a sound and saw that a piece broke off from the engine. It was still under manufacture warranty. I sent it to Kansas City repair facility of Sears. A technician called me to argue with me saying that it happened because of my fault. I never heard any customer service person trying to prove that a customer is wrong. Technician is not willing to accept the fact that Craftsman products lost their quality. i have been a sears customer ever since i landed in the United States in 1989. I have been buying Sears products for all these years. Now I don't think I will trust Sears or recommend Sears to any of my friends or relatives.

I ordered a mulch cover for my Sears riding lawnmower on the internet Sears Parts Direct site. When the part came it was missing the attachments to hold it to the mower. I called several times and they said they would fix the problem. I ended up sending the part back and haven't heard from them. I have all the receipts and the return shipping receipt. I am desperatly trying to get them to send me the correct cover for my mower because the one I have is broken.The sdvertized part sid it would fit BUT it not only doesn't fit it came missing the attachment parts so if it did fit, I would have no way of installing it on my mower. I am TIRED of repeatedly calling them and being transfered from person to person. HELP!!!!!!!!!!!!!!!!

I've purchased a Sears Lawn "Tractor" every 10 years for 30 years mowing the same area during this time. In 1987 was my 1st bought, my last in 2007, deck has fell off 3 times & I've had 2 new mowers during (2007-2009) this last mower purchased. Called repairs & tech said all it was...needed new blades, bought blades still cut funny, after deck broke called tech out agin he said still blades, I told him to look down at welding were it broke....he said oh my, you do need a new deck. GO figure!! The last time (3rd time) the deck fell off the tractor came to a dead stop in 6th gear & I lunged forward, fractured a rid, pulled ligiments in right leg & many bruises. I'm asking that they recall but to know avail. PLEASE BEWARE OF THESE MODELS:Craftmans Lawn Tractor 21 HP,46" mower 6 speed #917.28723 & #917.289240 Red in color

My wife and I purchased a lawn tractor and the extended warranty. Over 2 months ago the mower deck fell apart and it took about 6 weeks of calling after numerous rescheduling and my complaining to get a service man to check out the problem. He said that the deck had to be replaced and ordered the part. This was a month ago. The replacement part was delivered in 6 days. During this month there has been many more appointment cancellations and re-schedulations. It was scheduled for today through your home office and then canceled. We have been loyal Sears customers for many years purchasing many large items. This is very discouraging and I cannot get any answers for this problem. Why? This is a problem that must be taken care of by having the tractor repaired or possibly take the machine back since the warranty cannot be backed.

I have got the same story for 6 months that they are working on it i was also given a fake store maneger and a fake name i guess just to get me off the phone at the time. I placed a call to Sears on 10/26/09 just to get hold of a very rude person in the service department. i would like ti know what or how i can get this problem resolved. They did mail a check 3 months ago for 60.00 dollars that i have not cashed. Thanks for any help you can give.

I had got an inter-changable head Craftsman weedeater from my family for my birthday in September. After reading the directions, putting it together and filling it with gas, I started using it. It have a very loud pinging noise that seemed like something was wrong. I took it back and started it in the store, the employees agreed that something was wrong. I upgraded the weed trimmer to a higher priced model (that the clerk recommended to me and went back home to put it together. The 2nd one did the exact same thing.

I went back in to Sears to complain and they took the trimmer back. I have always liked Craftsman and thought that maybe this store got a bad batch of weed trimmers, so I traded it for a nice mulching blower/vac. I was using the blower the 1st time and had maybe had it on for 10 minutes or so when I noticed that my jacket had just caught on fire from the blower. It ruined my hunting jacket, melted my cell phone and scared me to death.

I took the blower back into the store and they wouldn't do anything for me. They took my blower/vac without any refund. They just gave me a slip of paper with a claim number. They took pictures of my melted phone and jacket, but wouldn't replace anything. I got a letter in the mail from Sedgwick CMS (the company who handles these claims for Sears) stating that they had received notice of this claim.

This has been weeks now and I have no blower, coat or phone yet. I have called Sears, Sears corporate and Sedgwick CMS 40-50 times. I have left at least 4-5 voicemails for everyone from the Peru Store manager to the Sedgwick rep and have gotten no return phone call for over a week. I can't beleive how they treat a loyal customer of theirs. It shouldn't take them long to be out of business.

I cannot afford to buy another phone, blower or coat, but thats not Sears problem, obviously. All I wanted is what was coming to me, not a big settlement or anything. I'm very disappointed with Sears and wouldn't shop at one of their stores if they gave me the items.

when going to use a weedwacker that we had less than a year, it wouldnt start. My husband went to local sears store where it was purchased and was told it would be sent out and taken care of.

When it was at repair center they called to give me 2 different estimates and wouldnt fix it under the warranty that was purchased with it. I was told it was our fault that there was no oil in gas and engine seized, however local sears said they empited tanks prior to shipping to repair center and did not understand why it wasnt repaired.

After talking to manager at sears pick up area was told they would resend it and have manager involved. Manager was not involved as far as i can see and they dont stand behind their products and honor their guarantees!

The front left spindle weld failed (only one small tacking point to begin with). The fuel line developed a leak and had to be replaced. I've had to use screws and anchor to keep the hood cowling on as when i went to change the oil and opened it, it fell off. They need lemon laws for [poor products] like this. $650.00 for a new mower deck. $10.00 to have spindle welded. $15.00 for materials to replace anti sway bar. Replacing the fuel line.

My 5 year old sears lawn tractor with 173 hours just died. The service man indicated that my model had a defective camshaft that simply wore away...$420. Never, never buy sear Tractor or any tractor with a Briggs and Stratton motor... Youll be buying it twice.

I purchased a Craftsman 24 HP Lawn Tractor with a Briggs Engine - Model #446677, and almost exactly following the 2 year warranty period, the engine quit. It appears the nuts on the connecting rods on the pistons came loose and ruined the interior of the engine. After spending a lot of money on a Sears product, we are very disappointed. I've talked to other people who have experienced the same type of failure. This is really a bad situation when the tractor only has 108 hours of operation.

I purchased an electric trimmer in the Lawn and Garden area. Salesperson tried to sell me an extended warranty, telling me that the warranty only covered 90 days. On the box it says the warranty covers 2 years. Either the salesperson was poorly trained, or was lying to me in order to make an extra sale.

In May 2009 I went into the Sears in Northeast Philadelphia off the Roosevelt Blvd at Cottmon Avenue. I went to the Lawn & Garden Center to look at and price of riding mowers. I was interested in a riding mower to cut my daughter's lawn. The salesperson showed me some riding mowers and told me various prices. I returned to the store a few days later (a Saturday) with my daughter to look at the mowers and dealt with the same salesperson as earlier in the week. There was a sale plus an additional percentage off if I opened a charge card. The deal sounded very good. I decided on a mower and then asked the salesperson to give me the bottom line flat out actual cost I would have to pay to get the mower. This is when the salesperson started hemming and hawing about discounts etc. He said he could only give me the price after entering all my details into the computer. Over and over and over again he kept entering my details and cancelling them out ... he obviously did not know his job, the merchandise or how to use the register because I waited and waited for him to come up with the price. After he quoted me a price higher than the sales price I reminded him that I was to get an extra 15% off if I opened a charge card. He then proceeded to take all my information again, put it all into the computer then went to his supervisor to find out if I could get the extra percentage off for applying for a Sears card. He came back and said that I couldn't get the percentage off because the amount he quoted me was the lowest price and he couldn't go any lower. The price he quoted was $1500.00 (higher than the sale price). I was disgusted and told him to cancel everything I was no longer interested and left the store with my daughter.

Bought lawn tractor 9/2006. Kept it maintained and oil changed. 9/11/2009, almost exactly 3 years after purchase, block cracked. Motor still runs,but throws oil out of crack. Technician came out looked at crack, did not look at anything else and stated, since no warranty, would have to replace motor for $1500. That is more than was paid for lawn tractor.

Technician stated that I could take elsewhere and get block for motor much cheaper but sears did not fix it, only replace it. Customre service rep at 1-800-, Emily, stated nothing sears could do. Offered 10% off of new mower. Dead end, no consideration. Rude representative. Seems wrong for mower to get crack in block after only three years and company like Sears will not even consider that is is flaw in their motor.

Was willing to pay for repair but not pay price for a totally new lawn tractor after only three years. Had to buy new lawn tractor after only three years. Big economic problem since single parent household. Saved for Sears tractor and it was a huge purchase for us. Thought Sears was a company we could count on.

I had Sears Repair and Service come out to service my lawn tractor. This was a simple tuneup and check. While cutting my lawn, the 1st time after the repair, the engine started smoking and locked up. My neighber, who is a master machanic, said that the repairman never put oil in after draining it during the tuneup.

I called Sears Repair, both local and the main office in Chicago, several times to complain. They said that could not happen because the engine would have never started. My neighbor said that the engine ran on the remaining oil in the crankcase, then froze. Sears finally sent a repairman out, who again said that could not have been the problem. Whether it was or not, the tractor was only 2 years old. Sears refused to do anything about it or help me purchase another one.

The old Sears who always stood behind their products, doesn't exist anymore since Kmart became involved.

My Sears 23.0 HP Electric Start 48" Mower Automatic - Garden Tractor has developed a very dangerous condition., The gas tank started leaking (steady dripping onto the floor) and it is situated under the seat. This design flaw will soon be the cause for serious injury, or potentially death, to an unaware owner.

I do not want it to be "shame on me".

I bought a riding lawn tractor in may i mowed my two lots in town takes 3 hours. It used 1 quart of oil so i called the home service to get it fixed. I explained the situation and they said the tractor wasent ment to mowe large areas and for so long at a time so it voided me warranity it had 19 hours on it. They said the mechanic in the air refused to come look at it. I was not to happy so i sold the tractor and bought somewhere else.

Purchased Garden Oasis Augusta Hills Collection patio set with glass top table September 2008 (11 months ago). Today our glass top table spontaneously exploded into millions of pieces of glass. Thank God no one was near the table when it occured. No where on consumer information for product is there any type of warning about the possibility of the glass exploding spontaneously.

Now this summer it has broke down again. Our warranty was ended last month and we did not receive a call letting us know that our warranty was up. I asked what possibly could be wrong with it and the lady said sorry I cant even give you advice on whats wrong with it. In other words no warranty no troubleshoot. I feel like this mower is a lemon and we are being treated as if this mower was 15 years old. I will never shop at Sears again let alone buy even a craftsmans screwdriver. I feel that was horrible service for a 3 year riding lawn mower.

Seriously I thought craftsman had a good reputation.

Upon checking my manual I discovered the warrantee was 2 mos. past. I never received a renewal offer from Seaars before the warrantee ran out. When I called about reinstating the warrantee I was told since the tractor had broken they wouldn't renew the warrantee. I now have a 2yr old lawn tractor I cannot use.

We purchased a riding tractor lawn mower from Sears. we purchased the extended warrenty for the unit. we ahve had the unit for amost 3 years. the warrenty ran out 7/10/09. we have used the unit very little. we used the unit may 22 2009 and a rod went thru the motor. we called was told that they would be here (a teck) on 6/1/09. sears called and said that they had no teck at that time. would be here 6/10/09. they said that the unit was cover so they ordered a remanufactored engine. we asked for a new one. they refused.

they came and put that in. after one use that blew so we called again. they sent another teck. they oredered another reconditioned motor with a new clutch and belt. per being soaked with oil after that one was put in 7/27/09. when the teck put that in he never reolaced the belt. after he left we went to mow the lawn. the unit would not start so we called for a teck again. he came the following day 7/28. he called for auth for a new mower. they refused. he explained to them that we were requesting a new unit per the problems. he looked closely at the engine and discovered that the one that they had just put in was not even the correct engine for the unit and that the side were all rusted and the wrong parts were on it and it was drawing all the power from the battery. he begged they to replace the mowed. they refused.

now they are sending another engine battery etc. I have called c/s so many times. I called Sears were we purchased the mower. I spoke to the asst manager. he was so rude. he told me that what do we want we have had the mower for almost 3 years that is probably is wore out. siad that there is nothing that he is going to do. I asked for the manager. he refused

I have never been treated like this before. this mower has been kept in a enclosed shed. been very well taken care of. Even the teck can verify that. we need this unit replaced and Yes we will no longer shop at Sears

I purchased a Husqvarna riding mower with a 3 year service warranty on 6-21-07. The associate that sold it to me told me that the contract covered at home service at no charge, including oil and lube and new belts and filters once per year. I called for an appt. and find that it only covers limited items in the event of a breakdown. I feel that the associate misrepresented the coverage in order to sell me a practically useless extended warranty for an extra $300.00. I think that this type of deceptive merchandising should be illegal. My hard earned lesson is to never again buy an extended warranty. Many people, including myself are being ripped-off by sales people aggressively pushing the sale of these almost worthless contracts using deceptive techniques.

We purchased a 20 HP 42" Craftsman mower about five years ago and have never had any problems with it till now. When we looked at the manual and much to our surprise, it is in Spanish! This is America! We would appreciate it if you would send us a manual in English. Please let us know.

I purchased a Sears lawn mower in 2007. The motor has developed a noise and is smoking. I have chosen to not run it in case the motor flies apart.

I ordered a Cypress patio set, table, chairs, umbrella for delivery at Sears on 7-1-09. Delivery was on Wednesday on the 8th with no set up. Opened all boxes on 7-11, Saturday, and only the table had the hardware to assemble. I called this morning the Linden store to speak with Customer Service and was disconnected 4x. All I needed was to pickup bolts for the chairs. When I finally spoke with someone in the Garden Dept., they told me I needed to speak with the manager, Angel, who will be in at 10 a.m. I said, no problem, but did tell him my problem. Again, he couldn't help me so I waited for 10 a.m. Recalled and they told me he won't be in until 11-12 noon. "Okay! Is there anyone else that can help me with parts that didn't come with the patio furniture?"

"Sorry, you need to speak with either the company that manufactured it or wait for Angel". Okay, so I called the manufacturer being I had to wait for the manager to come in. The company's name is Numark Industries at 1-800-247-4652. Their customer service told me they are only the parts area and that part for bolts for that patio is on back order and will take 6-7 weeks to come in. Are you serious? I can't wait 7 weeks. Summer will be over, just give me the size of the bolt. I'll buy them myself. They didn't have the size; they didn't know. They told me I had to download the manual for the manual didn't come with the patio.

So now, I called back Sears to speak with Angel and every time I called, they told me he's with a customer, but can anyone else help! I told them I tried this but they told me I need to speak with him. I was beside myself at this time and I called my sister, who does live in Linden and she went to the store herself. Without any problems, they went in the back and gave her bolts for the patio set! My question: Why did they have to put a customer through this nonsense? I wish I was able to speak with this manager. They did apologize to my sister of what I went through. So I will be putting this together. Sears in Linden has no customer service line, no help whatsoever!

My son purchased a Craftsman ATV to use on my property. The ATV had less than 100 miles on when I used it to go to my deer stand. I only went about 100 yards to the steep part of the hill when the motor stalled. The ATV started to roll backwards and I applied the front brakes. They failed to hold. I jumped or was thrown from the ATV. After that, I'm not sure what happened. All I know, I was pinned under the ATV and it was on its side. I managed to free myself, ripped off my shirt and used it as a bandage to stop the bleeding and walked 200 yards to my house. My son drove me to the hospital. Halfway there, I passed out and stopped breathing. My son pulled over to the side of the road and gave me CPR and got me breathing again- so he said. I don't remember anything until I was in the emergency room.

At the hospital, they took X-rays and did a CAT scan. Nothing was broken, but my shoulder was torn up pretty bad. I had a large lump on my face and lost most of the skin on my head and face. I also cracked a couple of ribs that didn't bother me until the next day. My shoulder still hurts me and I can't lift very much weight. I was going to the VA Hospital for therapy. It hasn't helped. I was building a house for my son, but had to stop because I have no strength in my left arm. I am retired so I didn't lose any wages. My only loss was travel expense to hospitals and the clothes that were ruined in the fall.

I wanted to get the ATV repaired for my son, but Sears discontinued the product. I have tried to purchase parts from Sears, but they don't carry them. They sent me to a repair shop, but it is no longer in business. I have talked with the store manager several times, but he couldn't get any information for me. I have had more aggravation than any customer should have to go through. I have called Sears and emailed them. All I get is, "We're sorry and we will get back to you." They never do. Almost a year has passed, the ATV will not run and my shoulder still hurts. I have had enough! Please help.

Craftsman 12 Inch 4 Amp Weedwacker Electric Trimmer, model #172.74533 - My aunt gave my mother a weed eater as a gift and the whole string attachment comes off without any notice or effort while in use. We returned this to the store without a receipt (since it was a gift), waited for 30 minutes for someone to try and locate the transaction and then was told that it had been more than 90 days since the purchase and there was nothing they could do about it. Then when I explained what happens and that this product is unsafe for use, the man said that he guessed that's why they discontinued that line of products. No apologies at all.

For the front wheel drive lawn mower, the front wheel gear is made of plastic and strips out. I have had the mower a little over 2 years and I am on my third set of front wheels. The last wheel lasted 34 days and the store manager said he would replace it this time. I will never buy another Sears mower.

I have a Craftsman riding mower and experiences some problems with the tires. I ordered a replacement tire from Sears Parts and after using it for one mowing, I noticed it was flat. I tested the tire and noticed the cause was a defect in the rim that caused the tire to deflate. Needing my riding mower to cut my lawn, I e-mailed Sears Parts about my problem and the defective tire and immediately a response was made and a new tire was ordered for me at no cost to me. What a wonderful solution in what I thought was going to be a hassle. Thanks, Sears Parts for your wonderful service

I purchased a craftsman (Model: 917.27678) LT2000 lawn tractor from Sears. The transmission broke 11 days after the warranty expired and it costs a fortune to repair! What a piece of ** - this tractor! I would never buy anything else from Sears or Kmart. They should all go bankrupt.

I purchased a Sears lawn tractor (917.272681) in 2006. My previous lawn tractor (also Sears) included guide wheels mounted on the mower deck which keep the deck level when cutting. My new mower did not include these wheels and will not cut grass level, but leaves ruts and uneven cut marks. I had Sears attempt to repair the mower three times; however, they made no changes and informed me that there was nothing they could do.

I contacted Sears and asked that the mower be returned for credit. They refused, even though I had owned the mower for less than 30 days during their service attempts. The mower deck guide wheels are designed to keep the deck level while mowing and the deck contains the mounting brackets, but Sears does not sell the guide wheels as they are discontinued even though all previous models have these wheels installed. This is a cost cutting measure that has caused the mower to perform in a sub-standard manner.

After two seasons, the engine malfunctioned and was replaced by me. Sears wanted almost $1,000 for a replacement engine (not including installation) even though a new mower only costs about $1,200! I purchased an exact replacement engine from a non-Sears distributor for less than $500. I disconnect the battery every winter and have had to replace it once so far.

One year after purchasing the mower, the blade engagement mechanism malfunctioned so that when I disengage the cutting blades, they continue to rotate. This is a mechanical problem caused by metal parts that 'stick' due to rough edges. Sometimes, the blades will disengage after several minutes. This is the third season that I am using the mower and the clutch cable has just broken. The exhaust comes loose every few weeks and needs to be re-tightened. The headlights don't work anymore. It's not the bulbs, it's an electrical problem. But I don't mow at night so I will not bother to repair this particular problem. If the oil is overfilled by even a small amount, oil will get into the combustion chamber and will cause large backfiring and a mushroom cloud larger than my house! Really.

My experience with Sears has been one of the worst consumer experiences I have ever experienced and I will not purchase anything from Sears in the future--I have not purchased anything for the past three years, except replacement parts. The Sears representatives were not helpful, they were rude and just did not care. Next year, I will replace the mower--of course, not with a Sears product.

On June 25, 2009, I filed this one with the exploding glass table tops. Our patio set was purchased in April 2003 at Sears. It was called the Venice Collection by the manufacturer Foremost (It has been discontinued.). Today, June 25, 2009, I was standing on the deck about 2 feet away from the table, when I heard a loud pop and the glass on the table exploded and shattered into thousands of pieces onto our deck and the patio below. Strangely, the shards appeared to be moving and making a popping sound. As I took a closer look, the pieces were popping up and jumping; some as high as a foot! The clean-up was a nightmare. And after hours of following up with the manufacturer and retail store, I was informed there is no warranty or replacement part.

Consumers, beware of glass top tables. It can happen to you! At the very least, a warning should be posted on the carton about the potential for this. Luckily, my family was not sitting down to eat dinner on the deck when this happened; we were fortunate. We are out $500.00 and no dining table. I'll be buying a tile or metal top table from now on.

I purchased a new riding lawn mower from them. When we got it home, I went to try everything out. The steering wheel once you hit a bump drops down and just spins around freely without turning the wheels. The mowing deck when disengaged made a loud clunking sound three of the five times we tried it. The hood and grill were misaligned.

We notified the store and they told us to contact the 1-800 repair service for Sears. We did that and they said being it was that new that it was not even in their computer system yet and if there are multiple issues to just return it for a refund or exchange. I called the store back and they agreed to take it back. Upon arrival, they did not have the same model to exchange so we just wanted our money back. They then said there would be a 15% restocking fee for approximately $240.00!

We ended up calling the local police in to mediate. They then told us we were not going to get anything back. We summoned the police again and they agreed to pay us back for the mower but still charged us the restocking fee! This is for items returned such as a shirt that's the wrong size or a duplicate gift etc., not for merchandise that is faulty. We are out approximately $240.00 for the restocking fee, which we want back and we are also banned from coming in the store. (No problem there, we'll never go back anyway.) Thanks for listening.

For several days, I have been trying to pick-up my lawn mower at my local Sears store (Bloomington, IN 47401). I dropped it off on June 5th and was told to pick it up on June 16th, it is not yet returned to the store. When I call the store, I have been treated rudely and curtly by the Manager Mr. Bob **. All I want is my mower back and he treats me like I am at fault for not buying my mower at Sears. Bob raised his voice to me several times and ridiculed during our conversation. When I asked to speak with his supervisor, he said I could not because he didn't have a supervisor. I will never return to that store (except to pick-up my mower when they find out where it is).

On June 21 2008, I purchased a Craftsman 5.5-hp side-discharge push mower with large wheels from 7041 Big Kmart at 252 Main St. Acton, MA. After just less than one year of use, the engine block failed. The mower would leak oil, clog its air filter, lose power, and run poorly. I called Sears Central for help. They sent me to Sears in Chelmsford. When I got there with my mower on 6/03/09, I was told by an employee there that "We don't repair mowers here; we send them out to Hudson, NH."

The next day, I took the mower to Sears Service warehouse on Pine Rd., Hudson, NH. This number proved to be useless; their phone was never answered whenever I called and that was more than a few times. Back to Sears Customer Service, I asked about my mower and about the two-year warranty advertised. I was told that I should have purchased a service agreement from Kmart. I said that I had. After a half day of haggling, I've gotten my hand on a copy of the sales slip form at the time of the purchase and I was advised by the service tech at Sears in Hudson, NH.

I left my cell phone number with Sears Customer Service and told the person answering the phones that I wanted them to get back to me with a definitive answer on the warranty question. No one ever called back. Back to Sears Service. Days later, I had Sears put me through to the place my lawn mower was sent for repair.

It's been weeks now, and my mower was "waiting approval." I don't even know where exactly the mower is, but we digressed. The lady at the Sears Service place where my mower is now was kind and helpful, so unlike every other Sears employee I had encountered this far. She said that she would go ahead and put the mower in for repair.

Several days later, I called to check on my mower. I was told it was scheduled to be repaired on June 23. What? Grass grows faster than that! I have been put out of at least a full day's gardening. I have a part-time business, Three Rivers Gardening Service. The cost to me was about $200.00. I had to pay a fee of $29.99 just to have Sears take the mower in for repair. The projected cost of repair is greater than the purchase price of the mower. If they refuse to honor their warranty, they can keep the mower. The fact that the engine block had failed on a lawn mower with about a half dozen uses is ominous at best.

On Wednesday, April 5, 2009, I bought a Craftsman Pressure Washer for $319.99 with insurance for $99.99 expiring on April 15, 2012, totaling $438.48 at Sears. I paid cash for the machine. On Sunday, April 16, 2009, I tried to start the machine and it wouldn't respond. On April 18, 2009, I returned the pressure washer to the Centreville store where I had bought it and the female manager, who provided excellent customer service, exchanged it for a new one. I made sure that I re-read the instructions before using the machine. From April 18, 2009 to May 29, 2009, I used the washer four times but on the fourth occasion, the machine stopped functioning. I was really frustrated that a second machine would malfunction and took it back the following day to the Centreville store this time to get a refund.

On May 30, 2009, when I took the machine back and tried to explain to the store manager, Ms. Teresa, that this was the second machine that malfunctioned and I wanted my money back as I had lost faith in that model, she said that she would absolutely not refund me the money but offered to repair it. I told her that I wanted to upgrade and would pay the difference. She still refused to consider that option. I was so upset that regrettably I used language I shouldn't have and she promptly threw me out of the store with orders not to go back there. I believe that if she had better customer service training that I would not have reacted as I did and we could have resolved the problem.

A week later, I went to your Franklin Farms Sears Store in Fairfax County, VA and tried to return the machine. The manager whose name I don't recall was very courteous and willing to take the machine and sell me the one I now wanted but he said he couldn't as I had to go back to the Centreville store where I had bought it to resolve the problem. I am now turning to you to ask that Sears refund my money and insurance for the amount of $438.48. At the same time, I am still willing to buy model 2800PSI from your company by paying the difference in cost. I look forward to hearing from you within a week from the receipt of this letter as my pressure washing business will suffer losses, which I can't afford in these hard economic times. I believe that we can work out an amicable solution.

I bought a DTY 4000 Riding Mower in 2005. I have never gotten an even cut out of it, had Sears techs messing with it at 6 different times to no avail. They ended up blaming everything from the landscape to me. I wrote letters and spoke to whom I was told was the top guy. Still, nothing. Since then, the engine misses, the clutch/brake slips, it will not even go up a slope. "Satisfaction guaranteed" was the slogan over their entrance and it went out the door when they were bought out by Kmart. This mower has cost me $2000+ to buy, and I can't afford to buy another one. I have spent more time fixing it than anything else.

The table top glass shattered into a million pieces shortly after the umbrella was raised. I cannot find a replacement top so I would need to buy a new set.

On 4/24/09, I purchased a Lawn Motor from Sears. While doing my lawn in the morning of 6/8/09, I noticed there was a problem with the blade. I first went to the Sears Service and Repair Center, and they said I would have to see the manager in the Lawn and Garden Department. When I talked to the manager, Bill, he said I would have to go back to the Service and Repair Center to have them say there was something wrong with the blade.

I went back to the Service and Repair center with salesperson Fred **, and they told us that the lawn motor would have to be sent out for 8 to 10 days to some service center. On top of that, they were going to charge, me even through the lawn motor has a two year warranty. I was so disgusted with the rumor I received from everyone in the store, that I went back home with the lawn motor. My father went into his bag of tools, and tightened the screws on the blade, which were extremely loose. It took like 5 minutes to tighten the screws. This appears to me to be a service scam that Sears is pulling on all of their customers, to buy service warranties for $42 per year. The blade was so loose. I feel there is a safety issue. Someone could be injured by a flying blade.

I feel someone from Consumer Affairs should do something about this scam by Sears, because someone is going to be injured by a flying blade. They should have someone check to see that the product screws are not loose, so that someone would not be injured. I do not wish to have an attorney, but if someone is injured because of corporate greed, they will have to pay the consequences.

I have replaced the same mandrel on lawn tractor for the 6th time with warranty. New technician comes out and says that part is not covered. I explained it has been replaced 6 times already under coverage. Also, the first tractor was replaced when this happened for the 6th time on it.

The tech did not show up twice and I had to take different days off from work because I needed to have my garden tractor repaired. I consequently lost 2 days worth of work pay because of what happened.

I have a service contract on a Sears Craftsman garden tractor/mower. This year, the battery was not holding a charge. They replaced the battery three times. I finally suggested that the tech check the alternator. When the tech came the fourth time without calling to say that he was coming, he canceled the service contract telling the company that the mower was not working due to consumer abuse because I left he mower outside. We don't have a garage but I cover the mower with a tarp in the winter. I have been able to mow my yard only sporadically this year. While waiting on a service call, parts of the yard are getting too tall to mow. The mower is a lemon and Sears will not stand behind their product.

On April 4th, I purchase a new lawn mower from Sears Service Center in Whitten Rd. I paid $329 plus proper taxes and bought an additional warranty on the machine. The first time I used the machine was on April 6th. Days after I purchased it, I notice that it was running hot so I added more oil to the motor. From the time I purchase the machine until the day of the incident, I use the machine a total of 5 times to be exact.

On Sunday May 31st around 10am as I was using the machine, the unit exploded and the engine block was exposing. It had a hole about 3" x 3". The machine was leaking excess oil all over it from various points of the block. I wiped down the excess oil and drain some of the oil so that it can be taking in for repair. All of that was done so that I would not get the car dirty.

Sears Service Center is now refusing to fix the machine and or give me my money back. They are saying that I abuse the machine and it was running an improper low oil level. They want me to pay $152 dollars for the repair. This is quite unfair considering the machine is less than 2 months old and only used 5 times. Russ, the Service Center Manager, has not called me back, nor has taking the initiative to get this resolved. On June 3rd, I spend over 2 hours on the phone talking to various department and people, but no one is willing to honor the money back guaranteed or replace the machine. After being a Sears customer for over 15 years and have various credit lines with the store, it is very disappointing that they are not living up to their guarantee.

They are inconsiderate people with no idea what the heck they are doing. To cover up their mistakes, they scribbled on my receipt and they did not let me know anything of the warranties when I purchased my lawn and care items. Now, it is broken and they do not want to fix it. They told me they have no recollection of my tools being bought and the following week, they bribed me with a 50.00 dollar gift card and told me they were sorry. When I used my lawn mower, pieces flew off of my mower and was not cutting my grass.

I bought outdoor furniture this weekend which they had in stock. The salesperson arranged for it to be delivered on Tuesday (6/2). I could not take off from work, so my mother took off from work and waited at my house. They called twice with a confirmation date and a time window of two hours for it to be delivered. It never arrived. My home is about 10 miles from the store. My mother called to find out where it was and was told it was going to be delivered on Wednesday. Now, I cannot be there, and she cannot take another day off, so she asked to speak to a manager and was told she didn't need one, took her number and said she would call back. Of course no one called.

I contacted the same person and asked to speak with a manager and was also told I didn't need one. This woman spoke very broken English and I asked her to transfer me to someone I could understand. She refused. Then, she told me the delivery was scheduled for 6/3 all along (a complete lie). I asked her if she would like me to bring in the printed receipt with the date 6/2 on it, or if she would like to me to play the recorded voicemail telling me the furniture would be delivered on 6/2. She said something in a language that did not sound like English, and then I asked for a complete refund and told her that I will never be ordering anything from Sears again. Supposedly, I will have a refund in 7-10 days.

I purchased a new top of the line 24 horse Sears Lawn and Garden Tractor in 1999. I also bought most of the attachments, including front blade, snow blower and trailer lawn vacuum. Although this was their very best model, it was terribly unreliable. Although the engine ran fine, it was apt to backfire loudly if you don't throttle it down and let it idle for 30 seconds before turning it off. From there, every component seemed to be awfully lightweight and thin. Thus, parts were highly prone to cracking and breaking off. This includes the frame, which was very light duty. The biggest problem I've encountered with this mower pertain to the non-greasable spindles on the mower deck. The bearing typically ground to a halt after only one season.

This was very frustrating for me because I know first hand that Sears has done much better in the past. I used to own a 1976 Sears Suburban tractor, which has several fan club websites dedicated to it now. The tractor was the same size as my current model, but the big difference is that the Suburban was very heavy duty. It has a thick 1/8 frame and an enormous 6-speed cast iron trans-axle that holds 5 quarts of oil. In the 25 years that I owned it, I never ever had anything major go wrong with it. Additionally, it never once had to repair the spindles on the deck. Clearly, the designers at Sears have deliberately designed their tractors now to only last a few seasons which is why they do not deserve my business anymore.

On 04/04/09, I took my lawnmower for blade and blade adapter. I was informed that I needed blade, adapter blade, skirt, gasket-crkcs, crankshaft, seal-oil, key-fly wheel, filter-a/c, plug, knob handle, cable, engine, manifold, gasket-intake. Parts and labor totaled $176.18 for a push lawnmower, which I agreed to the repairs. On 5/11/09, I went to start my lawnmower and the pull cord cable would not retract so I took the lawnmower back to be repaired still within the 90-day warranty from the prior repairs.

I was contacted and informed that the lawnmower now would need a starter rewind, filter a/c, plug, a carburetor and a new blade. I declined these repairs because these things had just been done. I know my lawnmower was running fine and did not require the additional repairs that they were telling me was needed. I believe that the charges and repairs are not legitimate and also I because I declined those additional services. Sears wants to charge me a additional $29 to pick-up my lawnmower which I feel I should not be obligated to pay because I only requested the pull-cord to be repaired and the $29 I was informed was charged to check the lawnmower out again, which I had already paid the $29 the first time the lawnmower was taken in for repairs.

I tried to schedule repair and service for our Craftsman garden tractor. I started with the Sears Website. I was able to get to the appointment page but then the page wouldn't take my choice. So I called my local store (in Carson City, NV) but they couldn't help me since they didn't carry lawn/garden tractors. Besides needing service I also wanted to know if a 'special' for this service was still available. I then called the Reno store. Got an animated response telling me to say the department I wanted.

A person in the garden department answered but didn't know about any service specials and couldn't schedule an appointment. He transferred me to the store manager. There was no response after at least a minute of holding. Tried on line again but got a different screen with the only option for scheduling was to call 1-877-488-1222. Called that number, followed the prompts, heard that the call may be recorded and then, nothing. No answer and nothing but dead air.

Called the Reno store again, asked for the store manager. Put on hold again and, again, no answer after holding for quite a while. Tried the service appointment number again, same thing happened. No answer. Called the store manager again and got a voice mail recording. I left a brief, strong message about my experience along with my phone number. Never did receive a call back.

Ended up getting a local small engine repair company who could do the service and any repair. They picked up the tractor later that day and will have it serviced and returned within three (3) business days. Don't know why I ever tried to go through Sears in the first place. I don't think we'll ever make any purchases at Sears again. For sure we won't purchase any big ticket items there.

We purchased a grill from Sears years ago. They called the first of April to see if we wanted to renew our service agreement and we said no because there were too many parts on the grill that had worn and it would probably be cheaper to buy a new grill. Sears said we could have a technition out to look and see what could be repaired because the agreement we had purchased originally would cover worn parts.

We set up a service call 3 days before the agreement expired which was April 10th. The tech was a no show. He called later and asked what parts we needed and my husband did his best to tell him based on his limited knowledge of grill parts. These parts were shipped to our house and we let them know they all arrived and scheduled a tech to come out for the 2nd time. He was a no show again for the second time.

Once again we rescheduled (for the 3rd time)for the Friday before Memorial Day Weekend so we could have the grill repaired for the holiday. He called and said he would be out to our house after finishing 2 more customers. At 5:30, 30min after his alloted time we called him and he answered and my husband identified himself and the tech hung up on him. We in turn had to cancil our holiday party because we had no working grill.

I called Sears and placed a complaint and all I got was "I'm sorry, you must be frustrated, let's reschedule!" Once again we rescheduled for the 4th time for yesterday May 29th and Sears called that morning to say he was not going to be able to come out after all. This was the 4th cancelation and the 4th time we've taken off work to be here during the alloted time.

After a long conversation with "problem resolution" they said they were so sorry again and said they would give us a $75 gift card. I told them I didn't care about the gift card, I wanted my grill fixed. They rescheduled us for June 3rd to have the tech come back out. They called today, May 30 to tell us that it wouldn't be June 3rd after all, but now June 5th and she could not guarentee that he would be there.

After I asked who was the top person I could speak with, he said it was him and that he was at the mercy of the "stupid technician" to come out and make his service call. When I explained that we had paid for this service already but Sears wouldn't give us the paid for service, he said "I'm sorry, there is nothing we can do about this!"

This is beyond rediculous and we paid for a service that we can not seem to actually get and in the mean time we have a grill that we can't use and having to cancel parties and taking time off work to sit here and wait for the phantom tech to come all of which we have not control over.

I recently purchased a grill. I had a great Salesmen but after I purchased it I realized that it didn't fit in my car. Completely my mistake. I then ordered the grill online. When I got the grill and assembled it, it didn't work. I called customer service. I tried to be as polite as possible however I was hung up on three times. Finally after two hours of being bounced around and hung up on I did get someone who was very helpful and told me a technician would come out to look at it.

Ten days later a technician came out and told that in fact the grill was broken. I already knew that. He told me to order a new one. When he left he kept the propane turned on and I had to go and refill my propane tank which cost me $20 dollars. I reminded him twice to turn it off.

I put in an order to get another grill delivered free of charge. Apparently if I didn't get the warranty I would be charged for a guy coming over to tell me it was broken and any additional parts or service would be required. Basically, Sears can sell faulty equipment and then charge the customer more to get it fixed which is unacceptable.

When I made the call to get the grill delivered the person on the phone picked out a day and told me that they would be calling the night before to tell me what time the grill was to be delivered. I told her that I can be available all day except I have to leave after 5pm. She assured me that she would put it in the notes and that the grill would be delivered before five.

Today was the day and no phone call was made to me yesterday or last night. It was made at 4am this morning and the deilivery time was set up between 5-7. The exact time that I couldn't be here to get it. I then had to call and make another appointment. I politely asked if they could change the time today since I took the day off of work to wait for it but they said no and told me that they could come by tomorrow.

Although everyone I spoke to was pleasant I would just get bounced around from person to person until finally someone would hang up on me. That in itself is unacceptable. I hope that this might help someone or some department to get their act together. I'll continue to use Sears but never again will I buy something that might involve getting additional help. I've never had this much of a problem with anything that I've bought.

I got a 2006 Craftman Zero-turn rideing mower new,now that we need parts we can not find any to fit the deck Sear`s tells us we are not giveing them the right model no.that is under the seat they sent us a wrong part. I have look everplace on the mower and had 4 other people look and the model no.is the one on it. I think I got stuck with a lemon One with the wrong no.Or one they just put together and so now we would have to buy a new one. I could send a picture of the lable The modle no is 107.277741

We have gone to a lawn mower repair place and they can not fine the number to order it for us.They said that their is no such model listed? I will never buy another thing from Sears. This must have been just put togeather with what ever they had left over and just stuck this modle no. on it.

I purchased the Sears @6 Hp, 54" mower deck 2 years ago and now for the 2nd time (and of course out of warranty) the mower deck has to be replaced requiring me to pay $624.42. This mower deck has failed in exactly the same place on both units, the (driver's left side) mounting bracket section tears away from the deck body. Upon ordering the 2nd replacement deck I was informed that the manufacture had change the part number due to unlisted changes (I wonder what they could be) to the deck.

I called that day to schedule another visit to diagnose and fix the problem. Two days later, a different technician showed up (at 5:30 although he was scheduled between 8 and noon) again with no phone calls or explanation other than that Sears only had six technicians in our part of the Bay Area down from 16 the year before). He spent about two hours working on the tractor and informed me I needed to replace a pully and fan. He said the parts and labor on these repairs would cost me almost $300. I said O.K. and he placed the order for the parts and said they should be delivered in about a week and charged the full amount on my credit card.

Here's where the fun begins. When the parts didn't arrive after two weeks I began calling the 1-800 number and every time listened to the same menu. However, each call resulted in a customer service rep giving different information. One told me the parts had been shipped - another told me the parts were on back order a third told me she couldn't make sense of the order. To make a long story shorter, finally after a dozen calls and six weeks - the parts finally arrived.

I called to set up another tech appointment - promised to show up this past Monday (May 11th) between 8 a.m. and noon. Once again the tech showed up at 3:30 with no calls or explanations other than the scheduling department had me last on his list because of geography.

He worked hard for about three hours and almost completely disassembled my tractor. During this time I learned from him that Craftsman used to make quality products (I agreed as this was my 2nd Craftsman tractor and the first had given me 11 years of performance). He said this was no longer the case. He said my 4 year old tractor had been manufactured in China and assembled in Mexico. He said his experience was that a lot of corners had been cut and plastic was used for things like a fan blade which used to be made of steel.

The real kicker is that he told me the parts I had waited six weeks for were not the problem - the pully I had pre-paid for and waited six weeks for was not needed as the orignial was just fine. Instead he said my transmission was shot (the problem from the beginning) and why the second tech who diagnosed the problem as a pully and fan was a mystery. He told me replacing the transmission would be almost as expensive as buying a new tractor.

He then called a number and informed me that my credit card would be charged for his service call. He did tell whomever he was speaking with that I was not a happy camper and then adivsed me Sears might be willing to shave some of the parts cost but I would have to hash that out with customer service.

I purchased a Husqvarna key start, walk behind lawn mover, model #917.374442,The end of 2007. I worked ok. only three times That summer. The next season I tried to start it and It did not work. I called Sears I had to wait 10 days to get a repair (I signed up for 3 years service a good thing) they came and said it was the carborator, he ordered one and it came in (another)10 days he tried to fix it, the carborator was faulty. He decided to check furthur and said It might be something else like a starter? not sure I think he ordered that and then installed it, the mower did not start. He then tried to rebuild the carborator, it took a few hours. It started.

It used it for the summer ran OK not always starting right. This summer I tried to mow and the mower won't start. I was going to go to an independent to have it fixed but when I came back the mower started. I could only do half since the grass was so high and I am a senior and have a disability. It rained a few days so I could not do it till today and now it won't start again. This is rediculous half my lawn is mowed and the other half looks like garbage.

I called Sears and I keep getting the run around, they want me to bring it in, then I get a number to call and I have to wait so long I have to hang up. I am tired of sears. I paid good money for this mower and want what I paid for. Thanks for this forum.

I am going to have to get this fixed it will cost me $42.50 just for them to look at it. This has been going on for three years. I have been out there trying to get it to start and now I have to stay in all day because of the pain in my back from trying to start it so long. My lawn is literally over 2 feet tall now. I am sick to my stomach from the fumes and now have a headache. I can't deal with any more. I need my mower fixed. I can't even rent one that means I have to pick it uo and bring it back.

I recieved a flyer from Sears hardware saturday april 25th. I am 64 years old and have been buying product from Sears sinse I got married 38 years ago and shopped there since it first opened. I was interested in an electric lawn mower and the flyer said they had discounts until may 2nd. So on this past monday I went to the hardware store and picked out a electric lawn mower. Sales person said..we dont have that particular one. I said can you sell me the display one. no. I cannot believe that they didnt have or was not concerned about it.

I came back today wed 29th of april. the salesperson said we have a truck that came in this morning but you will have to wait until this afternoon or tonight to see if we got it. then I said no if you havnt got it now I dont want it. ill go somewhere else. the person came back 10 minutes later and said I dropped your lawnmower up front and he left. I paid for it using my Sears card and then I needed help loading it into my suv. I couldnt do it myself because i just recently had a stroke.

I cant believe the poor service I get when i go into the store. it was never like that. they always use to say goodmorning or whatever time of day it was when you walked in. now i go in and there is no one to be found to help. the woman at the register is an older woman and it surely takes her longer to cash people out and no one is there to help her. when he finally came to help other sales persons came up front but still didnt help the woman behind the register. It doesnt seem that they care anymore. there are people out of work all over syracuse area and some are very good workers. I think Sears needs to look into this problem.

For the third year in a row, I called to have3 my Sears riding mower tuned up and for the third year in a row, after taking a day off of work, waiting from 8-5 (that in itself is a travesty), no one showed up After calling around noon, I was told that I was the next one on the list. Well, then again after calling about 4:45 and waiting 35 minutes, I was told that they were done working for the day and I needed to reschedule. I would have someone else work on my mower, but I am finding out that other service companies do not want to work on Sears products. I am thoroughly disgusted with this company.

I have a Sears major credit card. I will be cutting that up and I will never purchase another item from Sears unless they make good on their very obvious mistakes. When scheduling repairs in today's world, a more timely, accurate and reliable method is necessary for this company.

For such a long standing company , it really does not care about its' customers. I am a professional and if I performed as Sears does in my job, I would not be employed. When registering complaints in the previous 2 years, not so much as a phone call or e mail from anyone. 3 lost days of work and a very long, scruffy lawn. Oh, by the way, when I aswked if they could come out on a Saturday, I was informed that they do not make service calls on the weekends. Funny, I had to spend Saturday, catching up with my work.

I purchased a Craftsman 24 hp 48" cut lawn tractor in March 0f 2007. After just fifty hours of use it was bearly running and was putting out clouds of blue smoke. I called the service number and they sent a tech. He said it was just a dirty carb. and that cleaning it was not covered under the warranty. I cleaned it myself and it ran okay but still smoked. I am now using 1+ quarts of oil every time I mow my acre and half. I can only cut half the yard then have to pull the right side spark plug and clean it and replace the oil it has burned.

Several calls to their service number hasjust given me run around and now its out of warranty ( I recieved the notice of renewal 3 weeks AFTER it expired).

Sears apparently does not offer the same quality of product it once did and does not stand behind its products nor does it care about its customers once it has "made the sale". I will not buy another sears product with any type engine and I will never again reccomend them to anyone else.

I purchased a 20 HP Husquvarna riding mower from the local Sears store some two years ago. I immediately had problems: First the reverse foot pedal would not engage so I called Sears as per instructions in the owners manual. The told me that there was not any local repair facility that was authorized to do warranty work. I found out later that is not correct as there are three outlets that are so authorized. I was given a schedule for a repair person to come to my home kbetween ;the hours of 8:00AM and 5:00 PM and they could not be sure of the time.

The first day they repair person did not show up at all. The second time I got a schedule of between 8 AM and one PM. At 1:15 the repaoir man called me and said that he was 40 muiles away but that he would be here aas soon as he could. I told him that since he could not keep a schedule as flexible as this just do not show up at all. Later I called again and got the same song and dance schedule and this time when the repair guy showed he would not work on the mower unless I paid him a $20.00 co-pay even though the machine was less than three months old and still under warranty.

The same thing happened again when I had trouble starting the motor and another $20.00 co pay. I know that Sears is a good reliable company but I would never buy another mower from them even though I now know that I could get warranty work done at several repair outlets. Their method of scheduling a repair appointment leads one to believe that they think the customer has nothing better to do than wait around all day waiting for a repair man!

I was pretty angry at Sears.

i requested delivery of new riding mower to be delivered at some point after 3:00 p.m 4/15/2009, i received a call from the scheduling department on 4/14/2009 stating my delivery time would be between 9:00-11:00 a.m on 4/15/2009 and if there was a problem hang on for a live operator. so i did and noted to the lady on the other side of the line that at time of purchase we had noted that we needed the unit delivered after 3.p.m. she said she would leave that message with the delivery team and for them to call me an hour before delivery time so we could reschedule for later in the day i received a call @ 8:45 this morning 4/15 from the delivery person stating he was at my house and no one was there for him to deliver to, i told him it was a thirty minute drive for me to get there. his response was that he would not wait that long because he had another appointment at 9:15 which should not have mattered to begin with. if my time was between 9-11 he was early to start with.

so i had to call my wife and get her to meet him since she works in town, when i called the delivery person back i told him my wife was on the way about five minutes away. his response was i'll wait five minutes but if she is not her i will put the mower in the back yard which is not an acceptable response and if this is how i will be treated by sears or it affiliates they dont have to worry about me buying anything else from them. this was probably my last trip to sears, i dont blame the sales person in this case because i watched him note it on the sales ticket that we preferred to have a delivery after 3:00 p.m, it is a shame people cannot take simple instructions.

On Feb 9th 2009 we went into the store and ordered the burners to our outside grill to replace the worn out ones. We were told that all orders had to be paid for in advance and that the product would arrive UPS within 7-10 business days. We paid cash and waited for the parts. They have yet to arrive. When we made contact with the Sears store(3/20/09) again we were given the run around about the part was just shipped, still not here.

We requested that our money be refunded but were told that without the part they could not refund the money. We contacted the Sears 1-800 # and were told that they could be of no help, we contacted the Better Business Bureau and were told they could be of no help. We still have not part, no money and no answers.

Last year at the yr ending My self propellor lawnmower broke down so I took it to sears spend 160.00 dollar got new carborator labor and got it fixed . Used one time before putting it away for winter . this yr I took it out in march and it wouldnt start . took it back and spending another 60 dollar and labor 30.00 separate still doesnt start . In this tough economy I dont have money to waste everytime I take it to them . and giving it back to me without eliminating the problem .

Called them next day and they ask me to wait till it is hot in weather and may be it will start . It is in 70s today and I am tired of pulling the cord and still doesnt start . They wont send any technician to my place . I am fragile single woman with nobody to ask for help to put the heavy lawnmower back into my car trunk and take it to them where they will charge again to see the problem . It is getting very frustrating . right now I am waiting for tempo to go to 90s so I can see if my lawn mower will start before I find somebody to load it in my car . I am so disappointed with their service and the man mentioned above would not help me giving any advice on the mower and was rude and said I didnt read the paper how to take care of the lawn mower . Please help somebody !!

Bought a new gas grill in September 2008. We immediately noticed it would not bring the food to cooking temperature. Upon notification Sears service arrived on site, proclaimed the regulator was bad and subsequently sent a new regulator in the mail. I installed the new regulator and no change in heat production. The service tech. returned and proclaimed that it was the regulator and they would send yet another. I subsequently replaced the second regulator. With this the grill will heat up to cooking temperature only if the lid is kept closed. If you open the lid the temperature immediately drops to luke warm. The owners manual indicates that you should cook with the lid open unless you are trying to smoke.

By this time it is January and the service tech. indicates he is sending out a new regulator. It arrives and I install it, but no difference. We once again call Sears service. They send out a service tech who says you must cook with the lid closed at all times. If you don't your food will never cook We pulled out the owners manual and he simply stated that the manual is wrong and there is nothing wrong. He left in a bit of a huff as if we had wasted his time. I called the Sears store and was told a service supervisor would be handling our complaint. Note it is now March. We get a voice mail from the service supervisor that states he has sent us a new regulator. Will the madness never end?

What is wild is I live at least 100 miles away from the nearest service center. All I want is a grill that will actually cook my food in a reasonable amount of time.

I brought a new garden tractor, in 2007. I didn't even get to use my brother in law came over and wanted to mow, so I let him..He came walking back up the yard, and said the steering wheel came off in his hands..So I called Sears and told them, I wanted another one, I brought it back and they gave me another new one..

That was in August so my bofriend mowed two times and then it was winter, so it was put up for the winter, in March we were burning brush, and they told me to go and check out the fire, so I got on the mower to go and check it..got half way down and the steering wheel came off on me, I pushed on the brake, I went over the top and landed under the mower, they finally came out to see what I was doing and they seen me under the mower, came down and though it off of me. Called the resuce squad, they took to the hospital, it has been a year now, and I have sevre back pain, and my neck and shoulder is messed up.. Has anyone had trouble with the steering whee. Please let me know.

I know that all of the pride I had in Sears products is gone..

6 years ago we purchased a Sears Craftsman 25 H.P. garden tractor. Since that time, the engine has caught fire 3 times. Sears has been notified each time. The first time, the tractor was under warranty and the engine was replaced. The second time the wiring harness was replaced because it had melted from the fire. This last time, the tractor was no longer under warranty and Sears will not make good on even part of the cost. The tractor is only 6 years old. A tractor of this supposed quality should not catch fire 3 times in 6 years. There, however, is no recall on the engine or the tractor.

Fortunately no one was injured. The cost to replace this particular model of tractor is over $3,000.00 and not something that I can afford right now. I would like the Sears Corp. to step up to the plate and acknowledge the short coming of this product and make good on it.

I live in New England. I live on a hill. I purchased a Craftsman 6.5 Horsepower Elec start 30 dual stage Snow Thrower 3 years ago. Model 536.881651

The unit was recalled for faulty parts. The mechanic was scheduled to come to the house to repair the parts. However, Sears sent the wrong parts to my house, so the repair could not be done on the appointed day. Had to schedule another parts drop and another repair visit. The so-called repair happened. The Sno Thrower never worked well. This year the motor would start and stop. I took it to an expert sno thrower repair person. He said the engine was bad. I was never able to get a good snow removal job done with this unit. It is a total loss. What recourse do I have as I did not take out an extended warranty? Bottom line for me is that I paid good hard earned money and I expect a good return on my investment.

We bought(for the second time) the garden oasis hexagon gazebo from Sears Aug. 08. Took it down for the fall/winter, put it up a week ago & it's completely ripped apart (same thing that happened before) The canopy has ripped, netting ties come off, canopy poles broke in half. Sears said to contact the manufacturer because I bought it over 90 days ago. I have emailed them after a very long internet search to find the site. Waiting to see what the man. says. I have no desire to have another one, I want a refund but don't hold my breath for that. This is the second gazebo we've had to buy, put up, take down so I'm done.

We bought a patio set from Sears on June 14th, 2008. Less than 9 months later, on March 8th, 2009 the glass table top shattered. We were having company over, the table was set and the glass literally exploded. On Tuesday, March 10, I called Sears and gave them all the info. After much time on the phone, they said someone would be back with me within 48 hours. As of yet, 7 days later, no one has. How do we replace this hexagon shaped glass table? What reimbursement can be required or are we out $400?

Hexagon shaped glass broke into a million pieces on the deck and patio. We have an inground pool. We keep cleaning and have spent much time trying to remove all glass. Even brought out the vacuum and spent several hours vacuuming the deck and patio to get it up so no bare feet will be cut this summer. I believe it is the same type as the Martha Stuart, just under Sears store. When I left a negative review on their site to warn others, it was never posted.

We purchased a Craftsman Garden Tractor Model # 917.275023 23 hp Kohler engine, transaxel rear end. It is now 4 years old and the trans axel has gotten to where it will only mow about 30 minutes before the machine comes to a stop. After cooling a couple hours it will mow but for only another 30 minutes. This problem started the 2nd season we had it and Sears told us it was the belts and I believe they did this just to stall us until the factory warranty lapsed which it did. At the end of 2008 mowing season Sears Home Repair Service came out and told us it actually needed a new transaxel @ the cost of $800.

So I tried the mower again the other day (March 2009) and nothing has changed it will still only mow for 30 minute intervals. So I called Sears to order the service & new transaxel. Now it is $1,546 PLUS the service call! How absolutely assanine is that. We paid $2,300 for the mower and it will be over $1,700 to repair it. The mower itself looks fairly new and the motor starts and runs perfectly. I have called several other lawn mower repair shops and the guys tell me the transaxel should out last a couple motors. So here is the deal, before I give Sears another $1,700 of my money to fix what should not be broken, I will buy another NEW Mower but it will not be a Craftsman.

The economic damage is to my bank account. $2,300 for a NEW Sears Garden Tractor that was sold to us @ store in Beaumont,Texas by a salesman that said it would last us for YEARS. Now we are looking at another $2,500 - $3,000 for another lawn mower. In writing this, I just called Sears in Beaumont and spoke to the dept. head for lawn equipment. It was a total waste of my time as she was so in different that it only brought me to the point of OUTRAGE.

I had the repair man come out to diagnose the problem with my tractor mower. He was not here over 10 minutes. Without even removing the top off the mower, he said it had a bad camshaft. He then proceeded to give us an estimate for fixing the mower. The estimate was $469.21. We refused to except the estimate, feeling it was to high. He quoted the camshaft part at $110.00 alone. He charged me $101.76 and did absolutely nothing. We took the mower to a Briggs & Strattion dealer for a second opinion. The mower has a Briggs & Strattion motor.

The dealer evaluated the problem and determined that camshaft was not the problem. The valves were way off line, and needed adjusted. And also, the dealer priced the camshaft part if needed. The part was $48.00. After getting the mower fixed and gettin an idomized repair bill, I called the repair service to file a complaint. I got the ranaround from Sonja in the recovery department. Her story was that if we felt it was the wrong diagnosis, another repair man should have come out to redo the estimate. She did not want to hear about the Briggs & Strattion diagnosis. I told her I would send a copy of my repair bill and then she said they would not take another dealers word or mine for any thing. I told that a Briggs & Strattion dealer would be more qualified to fix a B&S motor than Sears or anyone else. She said she would tell me their policy and then end the call.

I purchased a Craftsman Snowblower 2/24/03 and have had nothing but problems. In the 18-20 snowstorms that we've had, this product has spent most of the time in the repair shop. Ive got such a stack of repair slips that I could make a book. I just brought this snowblower in for repairs on 1/3 , then again 1/30 , then 3/1 this year. Last year, it was two separate repair trips. I contacted Sears Corporate and the best they will do is $100.00 gift card. Im not happy with this.

Many trips to the Sears repair shop have been made. Time and gas have been used. With this Snowblower broken, Ive had to shovel our driveway. Several costs have been charged

It really kills me to see how Sears has destroyed their reputation over the years. In 1977 (2 years before I was born!) my father had purchased a 10hp Sears tractor (model # 917.25141) with a 36 snow thrower attachment and 42 deck. Now don't get me wrong, we've had our fair share of minor repairs and replacements, but nothing we've done (as far as repairs) compares to the victims of Sears' more recent repair stories. I am proud to announce that our Old Yeller is on it's third engine, but runs like a top. Snow thrower (single stage) still throws light snow over 30 feet without a problem. We mainly used the tractor to mow our christmas tree farm (an old hayfield) with every spring would have grass as high as 3 feet. I'm sorry to hear that all of you have had problems with your Sears tractors. I will NEVER purchase anything new from Sears as I can see the huge difference in quality between the older models and the more current ones. I wiss all of you the best of luck!

I bought a patio set in this Sears store about 4 years ago. The set contains a glass topped table and six chairs. We've been very happy with it until a couple nights ago when all of a sudden we heard a loud cristal shattering noice, scary by the way. I went back to the store and explained that the glass top of the table has shattered by itself and if they new anything about this, their answer was no. I also ask them how could I buy a new table, just the table or the glass and their answer was, we do not sale the tables by itself you will need to buy the entire set. A new and different set becsuse the one that we have and love, that one is not in the market anymore.

We purchased a Craftsmen snowthrower from Sears. The first season we only got to use it once because of no snow to warrant using it. The next year we started having problems with the drive belt slippping and coming off. The repair center was booking two months out so we had to what to fix it. When they came out they had to order the belts and we had to wait for them to be mailed and make another appointment to have tech come back out. Now it was time to put it away for season. Next season same thing.

Went to store and sales clerk said they had a problem with the belts and made them different now. Spoke to M. Healy, store manager, and he said could take the lower end model he had in stock or get this one fixed again and get replaced next season when he had more in stoke. Thats the option we took. Now we went to store and new store manager refuses to return my calls and the service manager, J. Lowder says his techs see nothing wrong. I said Mike made a promise on Sears behalf and it should be honored and also the tech only comes out if no snow and just turns on machine gives a new belt saying these belts suck.

Have to hand shovel because have a snowthrower cant use when snows and wasted time on service calls.

I have a fixed income, but I purchased a sears craftman 16.5 Hp tractor, I mowed the yard 2 times with it and its never started since. No response from SEARS to my too numerous to count calls. I will NEVER purchase another craftsman or Sears product again.

In November of 2005 we purchased a Craftsman 9 horsepower 29 inch snowblower with a 5 year maintenance agreement. In December of 2008, the auger belts started to burn and smoke. The snowblower stoped working. I called the for my home number for a service call. I was told by Tami that it would take 2 weeks before they could get a service technician to my home. I then requested a morning appointment and I then requested an extension on my service agreement (for the 2 weeks) only to be told NO.

My husband and I are senior citizens and I have Austio Arthritis and Rhumatoid Arthitis and Medicaly Induced Lupis. All of this was explained to the Customer Service Rep. Tami and again she would not send a service tech for 2 weeks. I live in the Buffalo New York area and since this phone call we have had record cold and record breaking snow fall. We being senior citizens have had to shovel our triple wide driveway and front walk by hand.

I called the day of the appointment after noon only to find out that I was the last call on the list (No.13). Upon talking to the service technician George, found out that he lived in Silver Creek and I was on his way home. As I'm writting this it is now 3:45 PM and still no service tech. I can understand that I should have to wait for a service tech for 2 to 3 days but I feel that 2 weeks is not acceptable. But, if I do have to wait more than 4 days for a service call I should be 1st or 1 of the 1sts taken care of. Sears does not care to help its customers. I feel that nationwide we should all boycot Sears product as the peope did in the 1970's when there was a nationwide meat boycot to bring the prices down.

Purchased Sears 2005 - 9hp, 28in snowblower and have had continually problems with this piece of junk after spending approx $900.00 on it w/warranty. Engine consistently stalls after 5-10 minutes of use and does not restart until 1-2 hrs later. Item has been in for service 1-2 times each winter season to fix condition but nothing seems to work. I want a new snowblower but have not received any satisfaction in gettting a new one.

Have had problems with craftsman lawnmowers and blowers (anything w/a engine) and WILL NEVER PURCHASE A SEARS ITEM EVER AGIAN (this includes anything from bubble gum to jeans)

Every major snowstorm here in Ohio I have had to shovel.

Just to add my two cents to all the other complaints about the sears garden tractor's engine. B&S 26hp engine with the air filter problem should have been replaced by sears at no cost. The tractor is adequate but the engine's life is compromised by the poor air-filter design. They have now corrected the problem with a new air filter design, so the engine should not have the problem of dirt being sucked into the combustion chamber.

The cost of the new replacement engine is about $1,200.00 and hopefully will extend the life of the garden tractor purchased 4 years ago. As others have found, writing to the president of sears is useless, no even a so sorry reply. It is unfortunate that to even get some reply, one must litigate, no wonder the cost of business is so high, inferior design, products and poor customer service. What happen to good old American service and products!

I purchased a snow thrower (model 24788790) in December of 2006 and have used it less than 15 times. I have a neighbor who plows my driveway so I do not need to snow blow very often. I went to use my snow thrower and the engine locked-up. I took it in and paid $57.30 to have them tell me there is something wrong with the engine and it would cost me $759 to fix. This would mean it cost me over $50 each time I used it. I asked if they could look at the engine and they replied - only to change it at $759.

I understand my warranty expired at the beginning of December (which I did not use my snow thrower since Thanksgiving) but I find it very disheartening that a company like Sears would not have a little more sense of caring in this situation. I always check my oil and obviously something was wrong with the engine. I can see having to spend $759 when a new snow thrower only costs $150 more and I am asking what options I have with the Sears company.

Having to pay for snow removal and pay $57.30 to have someone tell me what I told them.

I purchased a sears tractor and snow thrower with all the accesories in the summer and had it delivered with the thrower in place waiting for winter! When we did first use it we discovered the cab frame interferes with the control for the thrower and when we asked for our money back they said they would only refund for the cab fully, but we would have to pay the restocking fee for the tractor! The service tech that examined the situation lied when he reported to sears that it did not interfere!

We still have it and all the accesories, but I have removed a portion of the cab frame to make it workable! It is very difficult to steer when using the thrower! It crabs all the time! The 20HP engine isn't enough to power the smaller thrower which we have installed! I can just imagine what the mower is going to be like!

We modified the frame and use it but it is very poorly designed! It's a law suit waiting to happen!

Purchased a Craftsman snowthrower 12/15/07, used it five times and it quit working. Repairman came out and said it needed a new shortblock, they had one shipped and replaced the original one. Then it still wouldn't start so they ordered a carburator, it still didn't work so they ordered more parts. After three visits and re-building a brand new snowthrower, they declared it fixed.

The 2008 winter season came, I used the snowthrower three times and it quit working. They came out and delcared it needed a new short block, they ordered one and came out to put it on on Dec. 26. At that time they said it needed an entire new motor and none were available. They called the repair center where they were told that they would send another short block.

My drive way is long and steep, I need a snow removal system that works, I have had to hire someone to come in at $75.00 a time. This has caused me a great deal of stress. As well as paying money for a piece of junk that no one at Sears seems to care about. What they have said to me is well you have a warranty. That's not the issue, the issue is that I bought a new piece of equipment that has never performed correctly. Sears gave me another year of extended warranty. At this point in time it is in the garage broke down, I haven't called Sears back yet, but will because they still need to make this right.

I live alone and have had to hire someone at $75 a time to come and plough me out. I have been stuck in my driveway, I have suffered great mental anquish over this.

4 years ago I purchased a new sears DYI 4000 riding lawn mower. It peformed very well until recenly, when the trasmission failed. I phoned Sears national service desk, told them I needed a new transmission installed. They replied that it wasn't under warranty and that it would be 4 days before anyone could come to my home. I replied that that was OK.

Toay, four days later, the service man arrived, mounted the mower and said, It needs a new transmission. Total cost for parts and labor: $786.11 Cost for service call: $100.00. I refused both and advised him that he could sue me if he chose. I would prefer to pay a few hundred dollars to a lawyer than pay $100.00 FOR having someone ride by my home, arrive without the necessary part, have me wait another week, then assume I would be stupid enough to pay them enough money to buy a brand new lawnmower. I will never purchase another sears product of any description.

4 years ago I purchased a new sears DYI 4000 riding lawn mower. It peformed very well until recenly, when the trasmission failed.

Toay, four days later, the service man arrived, mounted the mower and said, "It needs a new transmission."

Cost for "service call": $100.00.

I refused both and advised him that he could sue me if he chose. I would prefer to pay a few hundred dollars to a lawyer than pay $100.00 FOR having someone ride by my home, arrive without the necessary part, have me wait another week, then assume I would be stupid enough to pay them enough money to buy a brand new lawnmower.

I will never purchase another sears product of any description.

I purchased a lawn mower from this Sears store. A very good one , I thought. It was self propelled rear wheel drive, it cost me approx. $450.00. I bought it on Sun. Father's Day. Put it together, mowed my front lawn, approx. 1 hr. and did not use the mower until the following day(Mon.) I ws showing my son how to use it so he could mow my elderly neighbors lawn for him. We took a lunch break and when I went out to start the mower again it was seized up. I could not pull the rope. I called the Sears store and they told me to bring the mower in.

Marge asked me several questions said I might have sheared the pin. She would not replace the mower, she said it had to go out for repairs and if they determined that the reason the mower would not start they would do the repairs for free. I told her that was not acceptable, I hadnt owned the mower for less than 24 hrs. and that I needed to mow the rest of my lawn. Marge offered me a loaner, which she said she could not deliver, it took them forever to pull this loaner from their backroom, this mower was all rusted and covered with old grass clippings, it was so rusted they could not get the handle to bend down so they could put it in my vechicle. I left after being there for well over an hour empty handed.

I called the 800 # on my receipt. I was told by the gentleman on the phone to go back to the store that he had spoken to marge and I could get a replacement mower or my money back. So I made another trip back to the store and when I got there Marge was on the phone and when she saw me she immediately went to the backroom and made me wait there for at least 20 minutes before she came out and then she handed me the phone, apparently the woman on the other end was someone from Sears and she preceeded to tell me that Marge was not going to give me my money back or replace the mower until it came back from repairs, so again I left empty handed. I am a single parent, mother of 4 children, oldest being 14.

I just spent $450.00 cash on a mower I didnt even have any more and it was going to take approx. 2 wks for it to get back. When the mower finally came back it was determined that it was not my fault. I went back to Sears, Marge didnt even want to deal with me she wouldnt even look at me, they brought the mower out and I told them I didnt want it I wanted my money back. I had already purchased a new mower from Wal-Mart(which by the way I have not had a problem with yet). Marge asked me how I paid for the mwer and I told her cash and she told me she could not give me cash because she hadnt made enough sales.

Marge is supposed to be the Owner/Operator of this store ypu mean to tell me she doesnt have some kind of business account to draw on to reimburse me. I had to wait approx. 4 hrs. and several phone calls to corp. headquarters before Marge finally called me and told me she had my money. When I got to the Sears store Marge refunded my money minus a $57.00 restocking fee. What kinda crap is that. That is the worst customer service I have ever received I will never walk into another Sears store especially that one. I wouldnt even waste my spit on this woman and its not like she doesnt know me all my major appliances have come from that store(refrig. stove, dishwasher, dryer, washer.

I have a model 917.276846 12b4 fairway 27684 48deck bought in 2006 and it has no power going up any little grade when mowing forward and back it is to slow. if i pull back on the brake petal it helps. can't go up any grade

I bought a SNAPPER lawnmower on 7-12-08.After two weeks (two times usage), it was filing to start, and a bolt feel from the self-propelled belt assembly cover. I took it to the SEARS repair center, and explained the problem.They kept it for about 5 weeks and returned unrepaired.(bolt still missing). I talked to the Sears personnel (all the way to store mgr., Joe) during that time.I was told I wold get a new one, once they could inspect the lawnmower. When I finally got to the store, mgr. Joe was very rude to me, and refused to exchange it. I waited about 3 hrs for that. I had to go look for them into the store for help to load it back in the truck. It came back last week, but I was not aware until today, when my son called the Sears werehouse. He was treated very rude by the attendant when he called today. I have only used that machine two weeks in about 3 months!

My lawn grew too much, and I have to look for people to cut the grass all this time. I was frustrated by the way the Sears people treated me and my son. Also, I spent much time waiting on them for nothing.

Received Sears Craftsman snowblower as gift. Have had it three years. Been used less than twenty hours. Electric start physically fell off. Now have to turn off by disconnecting spark plug. Directional snow unit broke, fell, off. Told by service center this was a recall item. I was never notified. Now have a five horse power snow thrower that looks brand new. No starter or blower direction. Only two year warranty.

SEARS WILL DO NOTHING! Not even sell me new starter unit or parts to repair myself. They tell you that ist $29.95 to send to Kalamazoo, Michigan and $60.00 and hour plus parts to fix. Could be $400.00 or up to fix snowblower that was purchased less than three years ago for $400.00. When I looked at parts and how asssmbled I quickly realized the cheapest assembly and parts were used for a $400.00 snow blower that is now useless. DO NOT BUY CRAFTSMAN FROM SEARS is the lesson learned.

I live in Michigan and now must hand shovel my snow at fifty seven years of age although I have a new Sears Craftsman in my garage!

We had purchased lawn tractor from Sears 3 years ago, but from day 1 I have had nothing but problems with it. In the 1st year a lone they replaced the carberator twice and did so every year. This year I ordered the part did it myself. But back in the very beginning I tried to get someone to help me with this lemon, Sears kept telling me it was the gas, that Id have to empty the tank and not allow gas to sit in it, then next theyd tell me use staybil in it which I did that as well, I might have had 2 (at the most) a year on my 5 acres and it would need a new carberator. It has sat more then it has run..I think I even filed a report with the attorney generals office in our state the very first year.

Now this year, I had replaced the carberator AGAIN didn't even get 1 time around my yard when it up and quits, thinking it was running out of gas I get it back up to the house, put more in it and go to finish when I released the clutch/break it quits...as many of these complaints ive read here today I think Sears should be replacing or giveing back the 3000+ bucks spent on these peices of junk...isn't there a leamon law on stuff like this? if not there should be!!When sears called me to renew a contract they wanted $800 for a 1 year repair contract, I think this has become big business for sears so people will buy that repair contract when you think about it $800 a year after paying $3,000 bucks...what a deal for them because they tell you if you don't youd spend 100's of dollars in repairs and service fees to fix the stupid thing...what ripoffs!!!

We bought a patio set from Sears about 2 years ago. 2 weeks ago the glass top shattered for no reason. The temp was about 70 degrees and the weather was beautiful. There was nothing that hit it or fell on it. We were in shock that this glass just shattered. Today I called Sears to let them know that this happened and to ask them what I could do. I got shuffled from one person to another until I was put on hold for ten minutes of which i just hung up. I called back to speak to a manager and was forwarded to another line which never answered.

I went to Sears to purchase a lawn mower with Honda engine mode l37704 they refused to sell as it was last one and I would have wait till thy come. I check the Internet to locate and found in catalog that it no longer sold in calif due EPA problem so why is it not being a close out item. It seem to be crazy to leave some thing on the shelf when you have buyer for it, and put some on shelf you can sell. I am told you can sell the last if it can be order.

I find this insane as retailer in the business sell product and to leave something on display that can't be sold.

I purchased a Craftsman pressure washer about 18 months ago. At about 14 months and being used for personal home use only, a threaded plastic valve cover cap blew out of the side of the pump unit. This cap does not have a part listing and can't be purchased separately. You can't buy the particular valve and cap separately, but must purchase the entire valve package. The other option is to purchase a new pump unit for over $120.00 IMAGINE HAVING TO BUY A NEW ENGINE BECAUSE YOU LOST YOUR OIL CAP.

I now have a useless high dollar item while Sears and their supplier are fixing the price of parts.

Purchase a Gazebo in 6/13/2006 sold by sears and made by JRA Furniture, need a new top after only 1.5 years of use, called 800 number on flyer that came with it and the phone was out of service call sear said I purchased it their gaveall the info to customer service and they said they went out of businee and could not help, but oh sears made their profit,

Roof fell apart after a year or so use, and frame rusted after i year

I bought a craftsman lawn tractor from the sears here. Shortly after I got it, I started having problems with it. luckily I got the two year extended warranty, which brought the repair man out several times. On each trip I would tell him what was wrong but each and every time it was not repaired right so I would have to call again and have the same repair man out to no avail.I eventually got to the point of talking with a supervisor about the problem,but this of course didn't improve the situation of the lawn tractor. it seemed the supervisor had no time to deal with the real problem of what was wrong with the lawn tractor.

Finally it got to the end of my warranty and the repair man could no longer come to fix the problem.To make a long story short one day the tractor just blew and would no longer start.When i took the motor apart there were pieces of metal and shavings from the pistons in it. I have tried numerous times. Even before my warranty ran out to let Sears know there was something definatly wrong with the engine of this lawn tractor. But more or less I was told the warranty was expired and I was just out of luck for a lawn tractor.

in order to have a tractor to mow my 5 acres i had to go buy a new motor.the repair man that i had to deal with got a attitude several times with me. i also have a witness of the repair man's attitude. i fell that since sears got there money they don't care about there customers. since i bought this tractor i have spent over 2,000.00 dollers at sears. if i knew all this i would of went somewhere else with my business.

I bought a craftsman lawn tractor from the sears here. Shortly after I got it, I started having problems with it. luckily I got the two year extended warranty, which brought the repair man out several times. On each trip I would tell him what was wrong but each and every time it was not repaired right so I would have to call again and have the same repair man out to no avail.

I eventually got to the point of talking with a supervisor about the problem, but this of course didn't improve the situation of the lawn tractor. it seemed the supervisor had no time to deal with the real problem of what was wrong with the lawn tractor. Finally it got to the end of my warranty and the repair man could no longer come to fix the problem.

To make a long story short one day the tractor just blew and would no longer start. When i took the motor apart there were pieces of metal and shavings from the pistons in it. I have tried numerous times. Even before my warranty ran out to let Sears know there was something definatly wrong with the engine of this lawn tractor. But more or less I was told the warranty was expired and I was just out of luck for a lawn tractor.

in order to have a tractor to mow my 5 acres i had to go buy a new motor. the repair man that i had to deal with got a attitude several times with me. i also have a witness of the repair man's attitude. i fell that since sears got there money they don't care about there customers. since i bought this tractor i have spent over 2,000.00 dollers at sears. if i knew all this i would of went somewhere else with my business.

Never agin will I buy Sears Craftsman products. I have purchased 3 cordless drills in 8 years. An 18 volt drill/saw, a 16.8 volt drill and a Lithium drill. The 18v and the 16.8v batteries gave out after just a couple of years. The lithium drill just stopped working after a few months. I brought the lithium srill back and they gave me a new one.

Also, I purchased a Sears DLT2000 riding lawn mower brand new from Sears and it now has less than 550 hours but I have spent in excess of $600 fixing the piece of crap. Front tires fell off, both front rims and axles had to be replaced, carburator had to be rebuilt, the seat split and get this; the seat is discontinued so I have to put up with a split seat for as long as I keep this piece of junk. It was supposed to be a well made machine.

Then to make matters worse, last week (Sept. 2008) I called some Sears 800 number for repair of my lawn tractor and some dude from India answered and told me I had to bring the riding lawn movew to Sears to have it fixed. So I loaded the beast onto a trailer. When I got to Sears they said we don't fix those here, you have to make an appointment to have our repairmen come to you at a minimum cost of $95. So I tried to explain the dude from India was very serious about me dropping it off at Sears even though I told him I thought he was wrong and sure enough, I should not have listened to him. Anyways, Sears said they would give me 10% off any parts I need (big frikkin deal) and free shipping for my hassle. I told them I wanted to trade the piece of crap mower in for something better. But of course that was a big nope. Stay away from Craftsman, they suck big time.

I bought a riding lawn mower craftman from sears and it has been nothing but junk from day one. From day one it has never cut even and it leaves a inch strip right in the middle even after sear came out and put new blades on and done what they call a ajustment, but it still left a strip right in the center. I will never by any thing craftman again and my mother had the same thnk, plus my friend next door. Craftman is a big joke.

I have had the same problem with my lawn tractor now for the 4th time.

I have called sears rerair center and get the same run around that it will be about a month befor we can get to my home. I have always purchased your extended warrenty service and am now wondering why Sears has become so slow and uncaring about thair customers.

It used to take less than a week to have someone at my home and now the people on the other end of the phone just give you from one person to the next this call 5 people just to tell me sears will only be able to come out to my home for at least the end of the month. WHAT HAS HAPPENED TO MY SEARS that they no longer seam to care about thair customers.

Maybe to seare 980.32 dollars is small change but to the ave person thats 2-3 pay checks and I would expect for that much money I would never be told my service tech will be 28 days till they will get my tractor running again.

I bought a gas blower which is continually advertised as on sale for $99.00 I have since discovered. I had it for 3 months and used it twice. I have a lawn service so don't need to use it much except to clean up between lawn service days it needed. On my third use, the pull chord broke out. I took it back to sears and was treated quite poorly by the manager who would not exchange it because I was 1 day past the 90 day return policy. I didn't see the policy anywhere until he pointed out that it was on the back of the receipt. Had I been given the receipt before I purchased I would have known that. And who buys something expecting that it will break. Well obviously sears sells products they expect will break quickly and no longer stand behind their products.

Instead I had to return to the store a few days later, give it to them for 2 weeks so that they could repair it, return to the store to pick it up. This hassle is not why I buy new products. I have decided that it is no longer worth dealing with sears because they no longer stand behind their products and there are choices of other stores I can go to that do stand behind what they sell. Home Depot and Lowes for instance. Sears has lost yet another long time customer.

Also, they are no longer honoring their tool guarentee for some reason. But there are other companies that do have a life time guarentee. All this, when a simple I am sorry, let me take that and have our repair department take care of it. No returning 2 more times, no two weeks to fix it. Or even, I am sorry, sears does not sell faulty equipment, let me get another one which should take care of you. Instead I was treated as if I was not worth the effort and my money was not important. Well I guess it is not.

Sears lost a long term customer. I was without my recent purchase for 2 weeks and made 3 trips to the store to get it fixed and get it back,

I have a 12 year old Murray GT 18.5 H.P. with a 46 deck. It still works perfectly. I recently purchased a new 21 H.P. Sears Craftsman Garden Tractor. I thought I would give my old Murray a break. There is no comparison. I have already replaced the fuel tank on the Sears mower.

I have performed usual maintenance on both of my mowers but I can always count on the Murray. As far as the engines in my opinion (the Murray has a Briggs & Stratton 18.5 H.P.and the Sears has a Kohler 21 H.P), the Briggs & Stratton engine is superior. I am very proud of my Murray Riding Mower. I have taken care of it and it has taken care of me. Thank you.

Purchased Craftsman lawnmower, arrived April 30, this year. Less than 10 operating hours on it, thanks to our drought. Was cutting grass and it locked down completely. Called Customer Service for repair and was given an appointment date three weeks out - Sept 11. Sept 10 received automated call to confirm Sept 11 service appointment between 8:00 a.m. and 5:00 p.m. Instructed to call if I needed any info or to reschedule.

Called to request narrower time frame, since I'd have to take off from work. Was told no, they couldn't do that. Asked for a supervisor. We were immediately disconnected. I called back and was told they could narrow the window down to a morning or afternoon appointment. When they pulled my file I was informed that they had received a memo that the area's service tech was overbooked and I'd have to reschedule and the next available date was Oct 2. I informed the rep this was not acceptable and asked for a supervisor. The supervisor informed me of the same memo and only after nearly 15 minutes of discussing the matter did he finally say he'd squeeze me in for Sept 11 as originally planned.

I called back the next morning (day of the original service appt) and was informed that the tech would not be coming and I'd have to reschedule. I went through the same saga with this rep, then finally asked for a supervisor again. She agreed and transferred me. At which point, the phone went dead. I called AGAIN, went through the same thing, again asking for a supervisor. This time, the guy says he'll transfer me. I stayed on the line for nearly 10 minutes, after which the line went dead again.

I called back a third time, went through the same thing with the third rep of the morning, asked for a supervisor again, and was immediately dropped again. My dad then attempted to contact local store managers, and is still waiting for them to return his call. And as of now, there is still no one coming to repair my brand new broken lawn mower. So much for Craftman quality and Sears Customer Service. They've lost my business for good.

Inoperable $1000+ lawn mower, useless $300 bagger, and $50 mulching kit and several hundred dollars on a useless extended warranty so far. I'll likely be paying for repairs my warrantly should have covered and end up buying another lawnmower.

First time I have saw this page. Sears - the worst place in the United States to do business. I have in the past bought serveral thousand dollars worth of items from Sears. Started to back off when their repair parts went out of sight in price. But they did teach me a valuable lesson and one that I am proud to share.

Back in September of 2003 I bought a power washer from Sears. Before I ever had a chance to use it my unit was called up for Active Duty to prepare to move to Iraq. I never used the power washer. When I returned home I got the power washer out of the box for the first time. It ran about 30 minutes and froze up. I got it repaired after going through 15 rounds with Sears. No one wanted to listen to me.

Finally someone from Sears sent me a voucher to get the machine fixed. I did - but it didn't work. I did everything but get physical to have them repair this thing. Finally some kid at the repair shop looked at it got it running but it would go a few minutes and freeze again. He finally decided it had to be in the pump and took the bottom off of it. Guess what - the bearings were missing. Came from the factory that way. But now the engine was gimped up from not just myself but the repair folks trying to mess with it.

Sears refused to exchange it or give me my money back. Unfortunately I could not really augue. The reason - By the time my National Guard unit deployed and came home more than 12 months had went by. The warranty was gone. Forget that this unit had less than one hour running time. Although brand new - Sears refused to honor their own product. What a lie to state 100% satisfaction guaranteed. The best I can tell you is that I absolutly avoid a Sears store.

I lost 460 dollars. It didn't kill me, it was just the principle of the matter. A factory defect that the store would not honor. Hows that for standing up for your country. I do my part for the military and Sears gets to jam it up my ......

In 1998, I walked into the Fayetteville, Arkansas, store to purchase a new Sears riding lawn mower. Only this time, I bought a real LEMON of a lawn mower. I had trouble with that mower from day one. I had to take that Sears lawnmower numerous times over and over into the service department which was location in Springdale, Arkansas then. They never could get it to working correctly. I even asked IF I could possibly get another new Sears lawn mower to replace it. But they said NO! I have had nothing but BAD experiences when buying large products at Sears!

With the NON WORKING order of my new Sears riding lawn mower, I eventually sold it at a garage sale for peanuts!

On June 13 2008 I purchased a new 22 - inch self-propelled lawn mower model #917.376675. I did not use it for three days and the first time I used it the large decal on the front of the mower started flapping in the wind:. It had not been fastened sufficiently. I did not contact the store until 10 days later since it did not affect my mowing. I simply wanted them to order a new decal which is not shown in the parts manual. The value of this part (which isn't even on the parts listing) is probsbly about $1.00

Seven weeks after I first notified the store and many trips to the store with a variety of comments, like it is on order, should be there next week and you name it, I heard it, I am still mowing my lawn with the decal, flapping in the wind. Lousy customer service. There are many ways this could have been handled.

Today seven weeks later I was told that they have had the part since back in July but it is the wrong part so that I am no better off that I was 7 weeks ago. Do you really wonder why people do not shop at Sears any longer? Sears today isn't what it used to be and I have shopped at Sears for over 50 years.

No econmic or physical damage but I have lost all faith in what used to be one of America's greatest corporations. They just don't know how to take care of a customer today.

I purchased a lawn mower new on 5-17-08.less than 3 months later it quits. sent it off for repairs and told by a tech that my warranty was no good because I had stuck something bending the crank shaft. I didn't hit any thing but the grass in my front yard. on my purchase form I have read this statementSATISFACTION GUARANTEED OR YOUR MONEY BACK. A RECEIPT DATED WITHIN 90 DAYS IS REQUIRED FOR A RETURN OR EXCHANGE WHICH WOULd BE 8-15-08'

when presented to mr smith at the Columbus store-he blew me off quickly. this statement seems clear to me. I am NOT satisfied and want my money back!!

Now 2 years into owning this piece of crap the battery no longer holds a charge and have had to replace it. The front wheels are tilted in at the top and each wheel makes opposite turns. one turns out to the left and the right turns out to the right. spring of 2008 the mower smokes real bad. have changed the oil every 3 months. The shift lever no longer moves so it is stuck in one gear and cannot get it to move. When you shut the mower off and have the throttle all the way down it back fires and will scare the puddin out of any one close by.now it is August 2008 and went to mow and pray the wheels do not fall off, went to engage the blades and the cable that operate is breaks. The mower is stored in a garage and after every use it is cleaned of all the grass clippings. It is well taken care of. Of course did not feel I needed to take out an extended warranty and glad I did not waste the money as it seems nothing is covered under warranty anyway.

Also bought a new washing machine from Sears and after 7 months the little switch that makes the drum turn when the lid is closed. just breaks and would not spin. Sears wanted $60 for this little plastic part. I took it apart and fixed it so it worked with or with out the lid open, I had the 5 yr service contract on it and was told that since I never had them come out and service the machine they would not fix it.It had only been 7 months and was told that the first service is in one year. That I would receive a call to schedule an appt for service and guess what. Never happened.

In my opinion Sears and its customer service should be put out of business. They suck. They lie and they know they have you over a barrel. I am sorry but I work very hard for my money and will not let Sears ever have another dime of it. I have since bought new washer, dryer, stove, fridge, and freezer from Home Depot. They are very polite and helpful. If you have half a brain in your head do not ever step foot into a sears store. All they want is your money and if you have any problems NO ONE CARES.

thay do not service what they sell. last year i bought a $399.00 gazebo it is a garden oasis 14.5 ft.the light wind got a hold of the roof and riped it off

it is over 90 days old so they will not replac it. ok so i asked can i buy one no we dont sell parts for them so here i sitwith a [gazebo] i cant use $399.99 THIS IS NOT WRIGHT

I HAVE NO ROOF IT ALL TORN UP MODLE #SS-1-138GB SEARS ITEM # 07180525000

Would not stand behind warrenty on lawn mower engine. It was returned to me in worse shape.

I have had to pay someone to mow my grass while they had the mower. I still do not have a working mower.