Sears Appliances
Sears can be a good place to buy an appliance. It has a large selection, including its own Kenmore brand, and its service is available pretty much everywhere. The drawbacks are that bureaucracy can get in the way of customer service, meaning Sears can trip over itself and land on the customer, as many of the complaints in this section show.
How about those maintenance agreements Sears is always pushing? We have an extended discussion -- pro and con -- from two Sears employees, current and former.
The Company's Advice
To all authors regarding Sears repair service,
I am sorry to hear about your unsatisfactory experiences with Sears repair service. My name is David and I work for Sears. I would like to assist you in resolving any service issues. Please contact me at searscares@searshc.com and we can find a solution that meets your needs.
Thank you,
David V.
Senior Case Manager
• Dishwashers
• Ovens & Ranges
• Refrigerators
• Vacuum Cleaners
• Washers & Dryers
• Water Softener
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• Sears Service Center
• Sears Returns
• A&E Factory Service
• Special Offers
• Maintenance Agreements
• Other Sears Complaints
