Sears Heating & Cooling Repair Services

I purchased a HVAC system in 2007, which included the extended warranty agreement. On Saturday March 3, 2012, I noticed the system was not operating properly. By Sunday March 4, 2012 around 6 pm, it became obvious there was a serious problem. I contact Sears and a person was at the house around 11:30 am the following day to give me the bad news that the motor needed to be replaced.

Once I was sure there was a problem, I immediately began putting up plastic on the windows and securing space heaters from family and friends. I placed heaters in 3 rooms including a bathroom. I used the oven in the kitchen for heating. Monday morning the temperature in the house was 59 degrees. I have arthritis and my entire body was in pain.

I contacted the office once the repairman told me that a part would be UPS next day and another repair person would be coming on Wednesday to install the new motor. After about two and half hours on the phone, finally, the office agreed to two nights at a hotel at $65.00 per night. (There are no hotels in the Southport, NC area for that amount.) Finally, I got room at the Comfort suite for $89.00 per night.

I called to confirm the appointment for Wednesday the first time I given instructions to check to see if the item delivered by UPS at my house. I had to call back once I got confirmation that there was no delivery. The second phone call was when I was told the items were on backorder. I immediately asked to speak with the department to get an extension on the numbers of days at the hotel. I was told that they could only offer me $150.00 for space heaters.

Today, I have spend three hours or more on the phone because I have no place to go after tomorrow. I need someone to help get an extension at the hotel until the item on backorder is delivered and installed. No heat nightmare this time of the year for someone like me who suffers with arthritis!

When I purchased the system from Sears, I trusted that customer service would be #1 at all times. This has been an awful experience and I am still trying to live through the many customer representatives who have no interest in satisfying the customer. Please help me to get an extension and reimbursement for hotel cost.

If I were to restate my horror story and all the problems I had with Sears installing my new A/C unit, it would take several pages. I am so exhausted with this story that I am just going to cut to the bottom line. If you are looking for a new air-conditioning unit and you want a reputable company, do not be fooled by Sears. They use contractors--yes, the same one you could have found in the phone book--and when there's an issue, it goes through the contractor's insurance, not Sears.

I purchased an A/C unit from Sears who contracted another company to install it. They installed it improperly which caused water to leak to for 20 days. It took me two months and seven separate visits (including two from Sears technicians and three with the first contractors who initially installed), none of whom could identify the problem (rather, they identified other problems I had fixed only to find out the problem was not fixed).

Finally, Sears sent out a different contractor who said that the problem was blatantly obvious and actually dangerous. If you look at the coil, there are two holes, and in one of which, the white pipe comes out into something else. These guys stuck the white pipe in the wrong hole and sealed up the proper one--no one knows why. When I tell this to people who know HVAC, they all agree that it is blatantly obvious. But neither of the two Sears techs or the three different groups from the first contracting company saw it.

We have been without air condition for 23 days. We had three appointments canceled (all 3, we had to call and find out why no one showed) before a tech finally came. It was determined that it was the compressor and it would take a week to get the part. We were scheduled for replacement for 10 days after that appointment (today 9/26). Today, the tech was a no-show and we had to call to find out he would not be coming. To top it off, they do not know where the replacement compressor is. It was not shipped to our house like it was supposed to have been done, even though the tech did not inform us of this. I'm not sure if it will ever be fixed.

My 5-ton air conditioner quit working one year and a month after purchasing it through Sears Home Improvement.

I called the service department and they told me that they had no record of my purchase. It took two days on the phone and a visit from a technician to prove to them that I had made the $8,000 purchase.

This has been two months ago. First, they couldn't find the part (which is still under warranty). Then they would schedule and not show up. The technician does not return phone calls. I have tried to get a number to their complaint office and they ignore me as if I hadn't said anything. The appointments have been scheduled between 8:00 AM and 5:00 PM. My husband and I both have missed work to make sure someone is here.

Today, when rescheduling (again), I requested for them to just send me the part and my husband can install it. They told me that their technician had to be the one to do the install. The next scheduled appointment is the 30th of September (if the tech shows), sometime between 8:00 AM and 5:00 PM.

Thank you for your time.

I have a service contract with Sears. My central air has not worked and was reported to them on July 30th. They didn't look at it until Aug 20th. The contract states that if it is not repaired in 21 days, they must give me a new unit. Sept. 10th came and went. I still got no central air!

My HVAC unit (still under warranty) broke in July 2011. I contacted Sears on July 28. The first repairman was sent on August 5. He ordered a part, an expansion valve. The second repairman was sent on August 19. He said the part wouldn't fix the problem. He said that the unit needs to be replaced. The next repair was scheduled on August 29. No one showed up. Then on Aug. 31, the repairman didn't show up. Then on Sept. 13th, no one showed up again. Now they want to schedule on Sept. 20. I have complained numerous times. They want to send out a third repairman to determine what needs to be done. I am pretty sure it needs to be replaced. The time frame and lack of communication from anyone in authority is not acceptable. I have spoken with many people and departments at Sears. But I am not getting any help from them. My air conditioner is still broken and I don't see it getting fixed any time soon.

I had a scheduled A/C service call for 8am to 12pm this morning due to a non- working A/C. At noon, I got a recorded call that the repairman was running late. At 2:30pm, I went to their repair site and asked how late. I was told 3:23pm, which is a little too specific. At 4:15pm, I called and was told that the tech would call me. However, no one called. At 5:30pm, I called and was told that the tech said I was not home and I needed to reschedule. But I didn't see any tag on my door. This time it's no longer OK. I escalated my case and was told that the first time they could get to me was Saturday. My first call was on Wednesday. This is the earliest schedule I could for escalating my concern.

I am recovering from my surgery and cannot go out. Therefore, I have been home all day for the last month and they blew me off. I paid for a 3 year maintenance agreement and they thank me for being a premier customer. But they do not know how to treat a premier customer. I am now expecting service on Saturday between 1pm to 5pm. I will be on the phone every 15 minutes until they show up. I will do everything in my power to slam Sears Service with every chance I get. I am 70 years old and recovering from back surgery, so I am house bound. The tech just decided to go home and I am the one who suffers.

I called Sears to make an appointment to have my home furnace repaired. They said they would be out on 08/19/2011 between 1:00pm and 5:00pm. I called several times to ensure that they would be out and that the tech was still scheduled to come to my home. They said several times that yes the tech was en-route. After 6:30pm, I called again. They said the tech looked at the job and returned the job or refused it. This is the second time Sears has committed to visit or set up a service call and did not show up for a service call. I spoke with a supervisor named Ken. He said he was sorry, but there was nothing he could do. This is the second time that a Sears supervisor cannot fulfill their commitment. All he could do was reschedule for 08/22/2011. This is terrible customer service. And the Sears technicians have no work ethic.

We purchased a new heat pump through Sears Home Improvement in October 2007. We also opted for the 5-year service contract. We have had a few installation issues that were corrected, but took a VERY LONG time.

Our latest issue began 6 days ago, on a Saturday. The a/c was making a terrible noise and we contacted the 800 number for Sears. We were told 24-48 hours that we would hear back from someone; we heard nothing. We called again and we were told there was a scheduling problem; there were no service technicians in our area. It was hard to believe since we live in Savannah and within 10 miles of my house, there are several "Authorized Carrier Dealers".

After a few more phone calls, because every time you need to be "transferred" you get disconnected, we were finally told Friday between 8 and 5. Okay, now that is 6 days into our issue of 102 degree days and it only cools down to mid 80's at night. We have two small children and this was the best they could do; OK, but I am not happy. Thursday morning we get an "automated call" reminding us of the appointment on Friday. Great! A few hours later, a message was left that we needed to call to reschedule! I was transferred and disconnected several times and it took me OVER 2 hours and all anyone could tell me was there were absolutely "no authorized service techs" in my area! An email from Erika in the Tuscon, AZ call center explained she had to send an email to the supervisor that would schedule the tech and I should hear back from that person by noon the following day.

Let me tell you that we did not hear from anyone again. My wife was told we could purchase $250 worth of fans and air conditioners and we would be reimbursed for them. Here's the catch, we can only purchase from Sears or K-Mart. Nothing they have is remotely adequate for $250. Also, my wife asked if we can get any of the local HVAC to repair and send them the bill. We were told no AND it will void our warranty with them.

When I finally got Frank (a manager in the Central TX call center) on the phone, he researched our issue and stated he must call me back. To my surprise, he did call me back about 20 minutes later. THANK YOU Frank! He stated he had put a call into the office that handles the dispatching of the service techs in my area and she was "working my problem right that second." He assured me that Mercedes in the College Park office would contact me by 5PM (within approximately 2 hours). I tried to explain to him that College Park was over 4 hours away and it was ridiculous for a tech to drive from there down here. I stated I could go grab any number of authorized dealers in town and no matter what they charged, Sears would end up better. Let alone, the $250 we are now authorized to spend on fans and such!

He told me I could try to explain that to Mercedes when she called. Guess what, NO CALL from Mercedes or anyone from Sears! We called back and again, were placed on hold for nearly 45 minutes! UNACCEPTABLE! I have now been told that we will get a call around 10AM Monday to arrange a time for the tech to be at our house on Monday.

All in all, I have been THOROUGHLY disappointed with Sears in this whole ordeal. I hope to have this issue resolved by Monday. We shall see.

The A/C unit went out in August 5th. I called the number at the bottom of the current master service agreement, and I told them the A/C unit was not cooling. I was told that I would be contacted within 24 hours. No call back on Sunday. I called again on Monday, and they said it would be 24 hours. I had previously made a service appointment a few weeks ago. The appointment was scheduled for August 25th. On Tuesday, August 9th, several more calls were made to Sears. Again, I was told that someone would be out on August 25.

Harold is 86 years old, and we had been experiencing weeks of upper 90 to over 100 degrees temperatures. The only thing offered was for us to purchase a portable room air conditioner from Sears or K-Mart, with a $250 reimbursement. There is no K-Mart in the town he lives in, and Sears doesn't offer a portable air conditioner for less than $299. This is totally unacceptable. Please, help.

I had an appointment for my air-conditioner to be repaired. A few days before the appointment, I received a call from Sears asking me to call back and reschedule, which I did. The earliest appointment they had available was a few weeks later. The day before my appointment I called Sears to confirm, and Sears called me to confirm. I took the afternoon off from work to be present for the visit. The repair man was scheduled to arrive between 12pm and 5pm. At around 2pm, I received a call from Sears. It was an automated system explaining that the repair man was running late and would likely arrive by 6pm, instead of 5pm. At 6:15pm, the repair man still had not arrived, and I had to go to work.

My husband was supposed to go to a work event, so he called his job and let them know he would be late for the event, but he was still planning to attend. At 6:20pm, I received a call from the repair man. He said he worked a long day and asked if I could reschedule the appointment. I explained that my husband and I planned our work schedules around this appointment and had been waiting for him all day/evening. It was a polite exchange. I asked him if he could please come, since we had already gone to such trouble and did not want to have to go through this again. He apologized for keeping us waiting and said that he would be arriving at our apartment in just a few minutes. I told him I would call my husband to let him know to expect him. Then, I called my husband. When I finished work at 8:30pm, I called my husband and discovered that he was still waiting for the repair man. Then, I called Sears. The representative I spoke with said that the repair man entered into the computer that we had asked to reschedule the appointment. Then, I waited on hold for an hour and fifteen minutes to speak with a manager.

The manager had nothing to say about it, other than I would have to reschedule the appointment. The earliest appointment they had available was a month later, on August 10th. On August 4th, I get a call from Sears asking me to call back and reschedule my appointment. I've been waiting on hold for 40 minutes to speak with someone.

I ordered an air conditioner online through their online system via a customer service representative (CSR). The CSR explained that with their system, she could place my order to ensure that I get the order placed more effectively. The computer showed five air conditioners in one store and one in the other. My order was placed with the store that had five.

I received my confirmation order number and my survey at 7:23 pm and on the next day, I got a cancellation order that stated my order hit the pick up store one hour before closing so my order would be placed the next day. The next day, two hours after opening, my order was cancelled.

So begins the Sears - Round and Round and nothing goes to the customer. They will repeat to you the obvious -- you don't matter to us so go away. Call as many time as you want--you still do not matter. After all of these, the cost is still pending on my credit card, and of course there is nothing they can do about it because their policy is: That it can take up to 3-5 days to have the charge removed from your account even though they cancelled the order. As would be expected, it will take the five days because today is the 4th day. I will not buy or order anything from them again.

I've contacted them five times in three days to try to set an appointment to have warranty work completed on air conditioner. My house is over 100 degrees and my son threw up because he got so hot. I still have no appointment or no air conditioner.

Hoffman Estates, IL 60179

I and my family have suffered this whole summer of hot weather, and dangerous heat conditions. I have a son with severe asthma who had to stay with relatives because my central air conditioning system was not in working condition.

I have since brought out of my contract because I feel after being with this company for over 20 years, I should have been treated with more respect and. People pay to have their things look after, but this is not what Sears is about. My son could have died from the heat being so bad, and I am sure that everyone at Sears was cool and comfortable.

It's funny when they sent the man out to my home last month to look at the system. I asked him about the crack and the damages. He told me it did not look like it was done intentionally, but he did see it was split. I ask him how long it would take to hear from them. He said he would call me by Friday. This was on a Tuesday, and he never called. I then said that something needs to be done about it because my children are suffering; I have a son with asthma, and he said to me to buy a lot of popsicles.

I will never understand how a company could treat a long time customer like this. I think Sears should know how degrading this is. You cannot just treat people who pay their bill on time like a piece of dirt. This is how my family and I were treated. I would like to thank you for your time and patience. I really hope in the future that others will get the respect from a Sears's technician, manager and supervisor because everyone has feelings. Everyone deserves respect.

Chereen **

Do Not Use SEARS Home Improvement Co. for any installations that are crucial to your home or comfort. They do not have emergency weekend telephone numbers and use local independent contractors. That being said I will tell my story: I Just bought a house and was in the process of updating a lot of thing's including installing a central air system...house had none, but had a forced hot air furnace with duct work in place. I interviewed 3 Contractor companies for installing a Central Air system to my forced hot air furnace. Sears was the most competitive so I signed with them.

Next step, they sent in a local contractor (not a Sears Employee) to assess the job. He said that it wouldn't work and I would be unhappy with the results because the cold air wouldn't be blown up to the bedrooms (Custom Split Level Home with 4 floors instead of the usual 3).

Installation took the better part of a day. I added a dehumidifier which was installed and they also installed a separate Condensation Evaporator unit.

In comes the electrician to run wiring to the unit and the compressor from the fuse box. All is well and working well on Thursday in time for my company from South Carolina to visit during the Memorial Day weekend. Thursday night sleeping was terrible...it was hot. I checked the unit and it wasn't working and THE breaker in the fuse box was tripped. I called Sears on Friday morning and they sent the installation contractor back on Friday morning. He checked out the system and said that everything was working well-off he goes. Friday late morning, My wife and I and the guests went visiting (left the AIR on) and came back about 6:30 pm the house was a sauna because we closed all of the windows. TRIED EVERY NUMBER I WAS GIVEN FOR SEARS HOME IMPROVEMENT, LEFT MESSAGES EVERYWHERE BUT COULD NOT GET TO SPEAK WITH ONE PERSON, EVEN TRIED ALL NUMBERS AGAIN ON SATURDAY...NOTHING. My wife was so frustrated she left NASTY messages on all the phone number Sears gave us....NOTHING. WE WERE STUCK WITH A CENTRAL AIR SYSTEM THAT DIDN'T WORK ON THE HOTTEST WEEKEND THIS YEAR. EVEN WITH ALLL THE WINDOWS OPEN IT STILL WAS 85 DEGREES IN THE HOUSE.

Memorial Weekend was ruined due to the heat because Sears has no emergency weekend telephone numbers. Adding Insult to Injury: Contractor came on Tuesday afternoon (after the Holiday Weekend was over) and replaced the Condensation Evaporator unit which he thought was the problem. Unit worked fine for about 2 hours and then no cold air again. My wife went down to do laundry and found the basement floor full of water (Lot of damage to miscellaneous items stored because we we're still moving in and the inside of the house was being painted). It seems that the Condensation Evaporator unit was leaking water all over the basement, after the clean up and throwing out of the damaged stuff my wife put a pail underneath the CE unit.

Contractor is back (scratching his head) everything checks out. Long story longer, Electrician was supposed to run a hardwired line to the CE unit but instead plugged it into one of the receptacles in the basement. This receptacle worked when you turned on the basement light but didn't work when it was turned off...How stupid is that NOT TO CHECK EVERYTHING. This whole process was a comedy of errors and omissions. FACT STILL REMAINS, SEARS HOME IMPROVEMENT COMPANY IS NOT GOOD AND IF YOU NEED THEM OVER A WEEKEND FORGET IT....DON'T GIVE THEM THE JOB.

Author Update 1: Seras has a Social Media Department that monitor's all pn line complaints (go figure). They offered me a $100.00 Sears gift card to go away and stop my Internet attack.

Author Update 2: Had the town inspector's come in and building inspection passed; Plumbing inspection passed; ELECTRICAL INSPECTION FAILED FOR NOT 1 VIOLATION BUT 3.

On June 10, I telephoned Sears at 1-800-4MY-HOME to schedule repairs on my air conditions (Kenmore--purchased in 2004), which was no longer cooling. Service was scheduled for 6/18/11 between 1 and 5 PM. On 6/18, the repairman called at 2:30 to say he would be arriving at my home between 3:30 and 4:30. At about 4:00, 2 men arrived, serviced the air conditioner--took it outside and hosed it down and put it back in the window. Shortly after (when the compressor kicked in), it started blowing nice cool air. They advised me to let it run about 1 hour. I left it on, went to church and came back about an hour and a half later to find that it was still blowing, but the air was warm--hot and not cool or cold.

I telephoned Sears immediately and was told that they would send a senior technician on 6/20 between 1 - 5 PM. On 6/20, I took off work (because the Chicago forecast promised hot, muggy, and humid weather) and waited on Sears to come that day. When I had heard nothing at 3:00, I called the 4-MY-HOME number and was told that I was definitely on the technician's list.

I called again at 4:45, indicating that I had heard nothing and was told again that I was definitely on the list, but that the technician had been delayed on a prior call but would definitely call me when he was done and let me know that he was on his way. At 7:10, I called again and was told that I was on the list but, "let me check.'" That representative came back with a bucket of "I am sorry" and "I am sorry to have to tell you" lines and informed me that the technician would be going home as it was late and she would be happy to reschedule my appointment--as if she was doing me a favor.

Unbelievable! I did reschedule since I don't think I have a lot of options here. I already paid for the Saturday visit and this one was within the 90 days warranty period; but, the customer service sucks at Sears. Their lack of regard for the fact that people have to take time off and work and wait-out that 4-hour window is bad enough.

But when the customer has to keep calling to get to the truth, that is the worst. No one had the decency to tell me before 7:00 PM that I was not going to be getting the promised service. I asked to speak to someone in charge to lodge a complaint; and the woman put me on hold. I was on hold for 24 minutes before I finally hung up. Now, I have to suffer through at least 8 more days of hot, humid weather before I can be comfortable in my own home. That really sucks!

We purchased an air/heat central unit and were told we would be notified in a week where the job status was. After 3 weeks, we called on a daily basis, they never returned any calls. Then, they called and tried to say they called. Well, we have caller ID and they did not. We finally have gotten our air unit in after one month. We also purchased a mat for underneath the air unit, they did not know anything about it and they left the old unit in the yard, after we paid to have it removed.

Also, they left panels not screwed back on and a mess all over the job. Terrible service! The main thing is that this manager of this Pittsburgh office lies to you and won't call you back. This is a continual nightmare. The office continues to not take our calls.

A little over ten years ago, we installed a central air condition through Sears and got 10-year warranty. We never had to use it. As the 10 year milestone approached, we got a call from Sears to convince us to sign for an extended service program, and we did. This summer, we ran into a problem with the AC. The tech who came did not initially diagnose the problem which can happen. When he did after two more visits, he ordered the needed parts. It took time for the parts to arrive and we were out of the country during August. Once we came back, we had 4 scheduled visits and were always stood up (it was raining, too cold etc., all info that was known since the days before or definitely that morning).

I had to give up 4 days waiting for them. When I called, they apologized and nothing happened. I think I deserve compensation for my time. Since it is cold now, I do not care if they will not repair it before May. But they should be competent enough to explain this and not let me rot at home in vain. Please advise me what my rights are and what compensation I am entitled to.

Hi. I purchased an air conditioning home unit from Sears in 2008 that costs $5000. Since the first month it has needed servicing every few months because it keeps losing gas and doesn't work. It's out of warranty now and I paid $300 for an additional one-year service warranty in June 2010. The unit continues to lose gas and Sears keeps filling it up and not correcting the problem because it's under warranty; however, I am now paying $300 a year for this warranty and Sears is not helping to resolve the problem. There's a $300 warranty that will be required yearly. I've tried talking to Sears, but they are so big and unwilling to help the small customer. What can I do?

Central heating and air conditioning are deteriorating, and disintegrating coils, after 5 1/2 years. We were shocked as this replaced one that was 14 years old. We were told to pursue this through Sears as this is unacceptable and have hit a brick wall on all parts. The manufacturer sends us back to Sears and Sears will not give us info to register any complaint with upper management by saying they don't know who else we can speak to as the buck obviously stops there.

The manufacturer's warranty is for 5 years as stated and unless I have a service contract with them (Sears) they cannot help us in any way. Do I have any recourse?

Duct cleaning 7/29/2010 invoice 14371. Original cleaning was satisfied with Manny and Paul. When techs started duct cleaning, a/c unit was working just fine! When tech left, left ac unit was not working at all. Called Travis ***. He said he would send out a/c company tech at no cost to me to look at unit. Tech never showed up. Waited on my Friday night for 4 hours. No show. Followed up, left several messages fro Travis. Never got a returned call. Spoke with Matt. He apologized and said Travis would return my call. Never returned call. Left a message for Toni *** 1800 ex *** Corporate Customer Service. No return call. I have been a Sears customer for over 19 years. I will never use Sears again! I have never been treated so badly! I want a full refund! Very dissatisfied customer and very upset. I live in Arizona. Over 100 degrees in summer time. I was without a/c for 3 days. My a/c unit was working fine before duct cleaning!

I made an appointment for installation of A/C, which was supposed to be installed on Saturday, July 31, 2010. No call and no show. I called the installation office Saturday evening. I was told the installer got home after 10:00pm Friday, and I didn't think it was proper to call. I called twice on Monday and got another runaround. I called today, Tuesday, August 3, and I got the same runaround.

I don't understand what the problem is. I don't live in a bad neighborhood. I bought the A/C from Sears. I don't know yet, but I think the charges have already been put on my Sears card. I'm thinking about calling my local TV station and let people know just how incompetent Sears service is. I am in need of a new range and was going to Sears to purchase it. Now, I don't know.

For my birthday, I received an air conditioner from my mother. The remote that came with it worked fine for approximately a month, and then it just quit. I changed the batteries, but to no avail, it still wouldn't work. So I called the customer service people to have it replaced, and each time I call to check on the replacement, they have no idea what I am talking about. I am so tired of having to start from the beginning of the problem, just to get a new remote! I feel Sears/Kmart Customer Service departments should be outsourced to India. Maybe then I would get some type of satisfaction!

I bought the AC in July 2009. Kenmore brand is not working properly and I did a complaint since I was under warranty. It's July again but 2010 and still waiting for a technician to come. It seems that technicians are the busiest guys, even more busy than Mr. President. Sears really sucks. It was the last and final purchase that I made. I never went back to Sears and I will never go. The customer service department is pathetic.

On 5/28/2011, I had a central a/c unit installed by Quality Cooling subcontracted by Sears. Approx.3 days later, the unit froze up, & started blowing hot air. I called Quality Air. They sent a technician out the same day. He said the unit had to defrost for a day then he would be back the next day to look at it. On 5/29/2011,the technician came back & said it was low on freon so he added some & said that should take care of the problem.

Exactly 1 month day later on 6/29/2011, the same thing happened, a technician came out again & said we need freon again, added freon & said that should take care of it.

On 7/8/2011, I called Sears Service dept. because the a/c froze up again. They sent out a work order to Quality Cooling who came back yet a 3rd time, now saying that I need another return vent downstairs. Quality came back the following Monday, 7/12/2011, and installed the return vent. In the meantime, I had been making calls to the district Managers of the heating & cooling department from Sears, Crag ** and Andrew **. Eventually, they returned my calls and promised they would handle this problem & follow up.

Well, on 7/20/2011, the same thing happened, I called Sears service who again sent a work order to Quality Cooling who in turn called the next day, 7/21/2011 and came the same day to assess the problem. In the meantime I had been calling Mr. Craig ** & Mr. Andrew ** several times who have not returned my calls. I feel that Sears should be a bit more aggressive in this situation since they are the ones getting paid by me.

My complaint is strictly against Sears since they don't seem to be handling the situation properly. I am very disappointed in Sears and I will never use them for anything ever again. Very poor customer satisfaction! A 3-month old unit has been serviced 4 times and they still can't find a problem. Usually, on the hottest days, I don't have a/c which is a problem because I have my daughter who has a heart condition. This doesn't make breathing any easier for her. Another reason is that this cannot be good for the a/c unit to freeze up so often especially since I just paid $5,000 for it and I have only been able to use it half the time.

My parents have been trying to have their only air conditioning unit repaired since July 2007 and now it is the next summer and it still is no working. The maintenance agreement is no good and their is no one who works for Sears that we have found that even cares. This unit has been out of operation for a year and these two elderly people are in their 80s.