Complain about a product or service

Royal Prestige Cookware

Unauthorized Charges

Gladys of New York, NY, writes (2/23/01):
We have had a water filter with them for a long time and a representative had asked to come and check our filter and replace the carteridge for free, but the catch was that something needed to be purchased as a promotion, so the rep. is describing a specific cooking pan and then it turns out that she makes a receipt out and charges on my credit card $625.07 for this pan, that I did not request or desire to purchase.

Royal Prestige Consumer Complaints • General Complaints Company Response • A Message from Hy Cite Corp. The Pitch • Bridal Fairs • Cookware "Party" • "Free Prizes" • "Free Trip" • Longtime Owners The Deal • Cancellation Provisions • Contract Language • Returns Policy • Repair Service • Unauthorized Charges News • Complaints Resolved, Company Claims • Hy Cite Settles Calif. Suit • Texas Settles with Royal Prestige In-Depth Report: A Royal Rip-Off? • Promises, Promises (Espa�ol) • Complaints Resolved? • States Take Action • Tips From the Chef

I decided to return the pan, but before mailing out, I call the NY office where the rep. came from, and the manager of the place basically says that the pan cannot be returned and the she is just going to have to pay the money, so I returned to the main office in Wisconsin, and call my credit card and ask for a credit and notify them that the item was returned, but unfortunatelt I had to wait and see if Royal Prestige would credit my account back.

It turned out to be that they are not going to credit my account, and said that my only option would be to just chose another item from there company. Unfortunately I cannot afford to pay that amount of money, and for someone to just make a decision on something I have no interest on and charging it to my card, and then when spoken to a mangager being treated very rudely over the phone instead of providing client service and basically saying there's is nothing that can be done about, that I just have to pay that money.

I feel that my privacy was invaded as far as charging something to my account. And not being treated with the right costumer service that one should receive really was very disturbing.

The company has refunded Gladys' money, resolving the complaint.

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