Complain about a product or service

Royal Prestige

Returns Policy

Michelle of Cocoa FL writes (12/20/01):
My fiance and I purchased cookware at a bridal show at a Holiday Inn. The company name was Royal Prestige. We were told that for whatever reason we decided we didn't want the product, we could return it.

Royal Prestige News • Hy Cite Settles California Consumer Charges ... Again • Complaints Resolved, Company Claims • Hy Cite Settles Calif. Suit • Texas Settles with Royal Prestige In-Depth Report: A Royal Rip-Off? • Promises, Promises (Español) • Complaints Resolved? • States Take Action • Tips From the Chef Consumer Complaints • General Complaints Company Response • A Message from Hy Cite Corp. The Pitch • Bridal Fairs • Cookware "Party" • "Free Prizes" • "Free Trip" • Longtime Owners The Deal • Cancellation Provisions • Contract Language • Returns Policy • Repair Service • Unauthorized Charges

We received it and kept it for a little while, but never used it. I tried calling the customer service number on the statement. Very poor service. I not only was hung up on twice by the office manager, she also told me to shut up. I was told I was "stuck with it". I sent it back anyway.

We are now stuck in an argument with a rude company whom we don't want to deal with. They said they sent back the cookware, but we don't want it.

Lauren of New Jersey writes:
Upon attending a demonstration of Royal Prestige cookware, my fiance and I decided that we would like to purchase a seven piece cookware set. We asked the woman whom we were dealing with if at any time we were not happy with the product to return it for a refund. She informed us that it would not pose a problem for us but had never heard of anyone returning their merchandise. This is the ONLY reason we signed.

When we got home later that evening, we found that the back of their order form states that we "..may cancel this transaction at anytime prior to midnight of the third business day.." This occurred on a Thursday and on Friday afternoon, it was sent first class mail back to Royal Prestige. We also requested a return reciept to be notified when the company had received our return notice.

Ken L. called a few days later and told my fiance and I that there is nothing we can do and if we were to return it by mail or if we do not accept it, he will take it to court. There is a stamp which says "Bridal Showroom Sale, One year in-store credit" on the front of the form but we were curious if the fact that there is a return statement on the back will affect us in any way.

Jennifer of Levittown, NY, writes:
I completed a sales order form on 12/01/99 at approximately 10:20 PM. I called on 12/02/99 at 9:25 am, 10:25 am and 1:49 pm to inform the company I was not interested in buying the merchandise and wanted to cancel my contract.

I was called back at 3:49 PM and was mistreated by Jerry R. He made me feel degraded, stupid and incompetent.

This has resulted in a cost of $995.97 of which I cannot afford to pay due to my financial situation. I was made to feel pressured at the time of the sale and did not feel as though I made a rational and reasonable decision at the time of sale. After the conversation with Jerry R., Customer Service Rep at Royal Prestige, and so called "Vice President," I hung up the phone feeling like nothing less than zero.

I want to break my contract and any dealings with this company.

Jennifer needs to quickly send a certified, return-receipt requested letter informing the company of her intent to cancel her contract. Telephone calls are NOT sufficient.

The company has refunded Jennifer's down payment and sent her a trip voucher, resolving the complaint.

Schaloyn of Hyattsville, MD, writes:
In speaking with Jerry R. to attempt to inform him of our returning the "health system" cookware, my fiancee was treated with a barrage of salesman-like ploys and not given an opportunity to express my desires with regards to the cookware. In the midst of his almost harassing like treatment she was able to eek a word in and that inform him that she will be returning every item that was sent to us. She also told him that this decision was based on the complaints from the Better Business Bureau and David's Bridal who claims that they never heard of Royal Prestige and 21st Century Concepts.

I would also like to add that during the "Bridal Showcase" the salespeople seemed very V.I.P. vacation packages and V.I.P. resort deals. We also noticed that the video tape footage of Royal Prestige products was extremely antiquated and everything basically seemed too good to be true. We would really like to find out a way to get out of this "contract".

Fortunately for us we put no money down and are in the process of returning the items sent to us, including the honeymoon vacation packages.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.