We bought our cook and bake ware at an event sponsored by Royal Prestige. We went because we were offered a free honeymoon vacation. This has been over 7 years ago and I honestly hate everything I got from them. My bake ware warps every time I use it, which they said would never happen. My pans stick and have to be cleaned with Bar Keepers Friend after almost every use. My pots are okay, but nothing special. I would much rather have a cheaper set of cook and bake ware. I actually use my other cook ware more often because it cooks great and I know I can put it in the dishwasher and it will be clean the first time.
Consumer Complaints & Reviews
I received a phone call in 1998 informing me that I received a free trip to the Bahamas if I came to see a demonstration. My husband (fiancee at the time) and I went to the demonstration, and were manipulated into buying the Health System and the Contessa china. I state "manipulated" because everything the representative said our product would do, it does the opposite.
We didn't use the products until we were married, which was for another 1 1/2 years, in September 1999. When we finally used it, we followed ALL instructions to preserve the quality of the product. There was no quality to preserve. All of our pots and pans are scorched at the bottom. Our frying pan is scorched on the bottom interior. Some of the pans have lines coming up the side where the outer coating is cracking.
The china, which they said would not chip, has indeed chipped and cracked. And it wasn't from mishandling. My husband and I said we won't bother with trying to change out the defective products (which the 50-year warranty on the cookware and 15-year warranty on the china indicate the company will do), but then it got to a point where we were SO dissatisfied with the product that we tried to contact the company.
I contacted Royal Prestige on November 15, 2001 and have not received any response from a representative. I don't even want their product. I just want a refund of the product. We paid through their credit company, which charged a whopping 24% interest, and hope that we can collect the interest as well. We do not want to use their products anymore and just want our $1400 back.
We didn't use the products until we were married, which was for another 1 1/2 years, in September 1999. When we finally used it, we followed ALL instructions to preserve the quality of the product. There was no quality to preserve. All of our pots and pans are scorched at the bottom. Our frying pan is scorched on the bottom interior. Some of the pans have lines coming up the side where the outer coating is cracking.
The china, which they said would not chip, has indeed chipped and cracked. And it wasn't from mishandling. My husband and I said we won't bother with trying to change out the defective products (which the 50-year warranty on the cookware and 15-year warranty on the china indicate the company will do), but then it got to a point where we were SO dissatisfied with the product that we tried to contact the company.
I contacted Royal Prestige on November 15, 2001 and have not received any response from a representative. I don't even want their product. I just want a refund of the product. We paid through their credit company, which charged a whopping 24% interest, and hope that we can collect the interest as well. We do not want to use their products anymore and just want our $1400 back.
There was a time when my husband was finishing school and was only working two days a week, so I was paying for this expensive cookware. We missed one payment and received a call indicating that they could come and take the product and charge a late fee. That's understandable; as a collector of debts you want to get paid, but it was handled in an unprofessional way. Also, the pots and pans are worthless. The company said food would not stick to the cookware, and it does. The company said the china would not crack, and it did. I've gotten a few scratches from the chipped china, and we're not exactly in a predicament where we can buy new china and cookware, at least none that we won't have to worry about replacing in another year.
My fiance and I were contacted about a free trip that we had "won" but had to claim it by attending a "no-obligation" presentation of pots and pans. When we arrived, we were so impressed by the pots and pans because they were so "healthy" and were waterless and greaseless. We wanted pots and pans that were top quality and would make our foods more healthy. They even claimed that other pots and pans cause Alzheimers disease.
We were suprised at the cost, but were so impressed with the company that we thought they would stand behind their product, as they claimed, for fifty years. We justified the cost with the free trip that we could use as our honeymoon. This trip was totally free, excluding transportation, and would expire in three years.
We received the pots and pans two weeks later and began using them immediately. However, the food was burning and sticking and very hard to clean. The weren't doing any other the things as promised. Then we we got the pamphlet on the trip -- it was dated to expire in 6 months and was going to cost an additional $500.
I called and spoke with Jerry Russo. He was the most belittling person I have ever spoken with. After speaking with him I knew we were in trouble. I threatened to return the product and he laughed stating that wasn't possible. We argued back and forth while he personally insulted my fiance and me. Finally he transferred me to his supervisor, Rudy, who was actually very friendly. He promised to send a letter stating the trip will not expire and the company would send a check for $500 for the trip. In addition, he said he would send a griddle for our trouble. It's been 8 weeks since Rudy Jacobs promised the letter and griddle and nothing has come. I have left 4 messages without a response and it's impossible to speak with anyone directly.
We were suprised at the cost, but were so impressed with the company that we thought they would stand behind their product, as they claimed, for fifty years. We justified the cost with the free trip that we could use as our honeymoon. This trip was totally free, excluding transportation, and would expire in three years.
We received the pots and pans two weeks later and began using them immediately. However, the food was burning and sticking and very hard to clean. The weren't doing any other the things as promised. Then we we got the pamphlet on the trip -- it was dated to expire in 6 months and was going to cost an additional $500.
I called and spoke with Jerry Russo. He was the most belittling person I have ever spoken with. After speaking with him I knew we were in trouble. I threatened to return the product and he laughed stating that wasn't possible. We argued back and forth while he personally insulted my fiance and me. Finally he transferred me to his supervisor, Rudy, who was actually very friendly. He promised to send a letter stating the trip will not expire and the company would send a check for $500 for the trip. In addition, he said he would send a griddle for our trouble. It's been 8 weeks since Rudy Jacobs promised the letter and griddle and nothing has come. I have left 4 messages without a response and it's impossible to speak with anyone directly.
We spent $2000 on a product that promised 100% satisfaction. However, we are far from satisfied and apparently there is no way to return the product and get our money back.
I couldn't believe I saw all the complaints about Royal Prestige cookware. I've hated the set we were pressured into buying 6 or 7 years ago. I thought we were the only ones who had been taken advantage of. Our neighbor's son was selling the Royal Prestige cookware through a marketing class for college. He did not know much about the product and called his supervisor several times during his presentation. We were not given a price at the time we signed the contract. When we found out it was $1200 we tried to cancel the order but they would not allow us to do so. Because it was the neighbor's son, we did not want to get him in trouble by pursuing the issue. The cookware is too small and has never been worth the money spent.
The company states that a resolution has been reached.
I was subject to the same sort of high pressure, you can't cancel your order, poor product service from Royal Prestige 10 year ago. At the time I was 17 years old & they offered me a settlement, i.e. they would allow me to cancel my china order, but not my pots & pans. So now I am stuck with a product that I did not even use for seven years & an currently sending back my second piece for replacement due to rusting. Another key feature to the fact that the products rusted is that one of the products was still in the package & the other product I've only been using for four years. I am curious to see if this continues for the remainder of my life. I do not feel like I can afford to pay for new, good cookware when I have these pans here, but if I could throw them back in the laps of Royal Prestige I would.
If Rebecca was 17 when she signed the contract, it's not legally binding.
The company contacted Rebecca and she was said to be "pleasantly surprised" that after 10 years, the warranty was honored without question.
