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Consumer Affairs

Royal Prestige - Cancellation Provisions

Consumer Complaints & Reviews

Cuauhtemoc of Los Angeles, CA on Jan. 11, 2002

On March 27, 1995 Leonor came to my address and made a demonstration of some cookware stuff. I entered into an agreement to purchase a 14 pcs. cookware set with a 50 year guarantee for the price of $1,399.99 not including tax and freight charges. On April 3rd,1995 I discovered through a friend who had purchased these pots and pans from this company that they don't replace a pot or pan as easily as they said.

I also was informed that the 14 pcs. cookware set I was purchasing is not 14 pots and pans, but instead 7 pots and 7 lids, totaling 14 pcs. I called Leonor to let her know that I need to cancel the order; she told me that the order was already on the way to my address via UPS. She said all I need to do is refuse the package, so that is what I did.
I never signed for receiving this product. I though everything was clear, but on November 2001 I purchased a house and the escrow company deducted $1,425.00 from my deposit, to make a check payable to Royal Prestige. The lender found on my credit report that I have a collection account with Royal Prestige since 1995.

I did not get the product from Royal Prestige, this amount is more than my mortgage payment and they assume that I am a liar.

Mercedes of Bronx, NY on Dec. 26, 2001

I strongly believe that I was wrongly pressured and deceived into buying these pans. I called to cancel my order a few days after - and the salesmen said there was no way for me to cancel the order or get my money back. He also threatened me by saying that if I didn't pay I would be hearing from creditors shortly.

Sharyl of Glendale, CA on Nov. 19, 2001

I am currently trying to get out of my contract with these people. I haven't received my merchandise and want to cancel but they basically are telling me that I had to return the cancellation notice within 3 days.

I realized after signing that we could not economically afford to do this and that we needed to rely on our gift registry and the people attending our wedding to purchase our cookware. I have had knots in my stomach over the last 24 hours, feeling like we're not going to be able to get out of this and the actual Company Royal Prestige does not desire to help in ANY way - they say we have to speak to the rep that sold it to us.
In a nutshell they're telling me that I cannot get out of this - Royal Prestige doesn't handle the customer's desire to get out - they refer to a salesperson - which is not how I've ever been handled by ANY company or organization in the past. At this present I will say I am physically sick to my stomach and have lost sleep trying to figure out what to do.

Sharyl should have carefully read the contract she signed ... as Lenora did (see below). It spells out the cancellation process, which requires WRITTEN notification to an address specified in the contract. She should have sent a registered, return-receipt-requested letter to that address within the time specified.

Lenora of Vancouver, BC on Nov. 17, 2001
Royal Prestige paid a visit to Vancouver, Canada in April, and as a bride-to-be, I, too, was pressured into buying a cookware set. I usually do not allow myself to make snap buying decisions, and I walked away from this particular sale feeling very uncomfortable. However, when I discovered the comments on this website, I was downright sick.
I did read the fine print and immediately cancelled the sale by sending the cancellation notice via registered mail within the 3 working day time limit. I requested an acknowledgement of this cancellation by e-mail which I never received. I have been watching my credit card statements and note with some relief that the charge was never put through.
I feel the cookware product is likely of good quality, but cost is questionable, and the sales tactics are unacceptable. The cooking demonstration was certainly impressive, but people should know that the same results can be acheived with their own cookware at home. I have been able to reproduce their very own demonstration (cooking chicken breast without grease) with my own pots at home, so their overwhelming inference that only their cookware is capable of greaseless cooking is a load of bunk.
I'm lucky that I've managed to get out of this unscathed.

Not lucky, just smart. By reading the contract and following the cancellation provisions, Lenora was able to extricate herself.

 
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