Rainbow Vacuum Reviews

Buying a Rainbow vacuum is a high pressure sale with a contract you CANNOT get out of and after your 1st house cleaning you WILL want to get out of contract, you will call the number to see what you can do to which financial will offer no help so you are stuck with a $3,600+ vacuum payment for 3 years. The vacuum IS VERY HEAVY, does not go around corners, and changing the water is CONSTANT!!!! Vacuum will shut down on you and you will have to stop clean out and redo water in bowl.

Like many others, we got the demo after winning a Rainmate mini air purifier. I wish we hadn't. The Rainmate itself will only handle a small are but it's loud. Entirely too loud. We got the demo on the SRX. As far as its vacuuming performance, it's top notch. Probably the best I've seen since our Electrolux. Well, we bought one. Then we actually tried to use it. First, the hose and powerhead are heavy. The unit itself is heavy and then you add water and you somewhere around 20lbs. The powerhead has a nice light. It propels itself. I found I didn't like the speed at which it wanted to move. There is also a trigger on the handle. So you must turn on the vacuum and then activate it with a trigger switch. This is only when the power head is on operation. It did not perform well unless the trigger was pulled. There was suction and cleaning but not much better than my Bissell.

From the moment the salesman walks in your door the salesman starts telling you about the air purification. I have found that it does remove a lot of pet hair. And the vacuum does remove a lot of dirt, but as for an air filtration system, it does not work. Let me be clear on its lowest setting, It does not filter air, but if you run it at full speed, it barely filters the air. You would think with a sales pitch built around air purification that it would do exactly what they claim. It does function as a vacuum. But at no measurable rate, better than products, literally under half the price.

This is by far the most inconvenient thing I have ever owned! The hose, dragging that big machine around, the cord, all of it makes vacuuming a maddening experience! Do NOT waste your money! You are stuck paying an insane price for something that is terrible to have to use! And the “scents”? There is a reason they have you smell it right next to the machine during the demo, because you will not ever smell it again or anywhere in your house. Cleaning it is awful, thousands of dollars for something that is truly just not worth it!

Do not do business with this company. The only reason they get positive reviews is because they ask for them at the demo. If you buy from almost any Rainbow distribution location they will drop all communication with you after they've made their money. The program they say they offer so you can earn your Rainbow for free has so many loopholes in it that it's nearly impossible to complete and even if your do they will try to find a way to disqualify you or delay paying you. I completed the program and I had to hound them for over 5 months just to get my check. I know others who completed it and suddenly can't get a response from anyone.

Obviously the demo went good enough for us to buy. However after sitting with my thoughts for a few hours, I couldn't justify $3800+ for plastic. I kept thinking, where do I dump it on a septic, you can see the waste left behind wherever you dump and it's not recommended to flush. Then I thought what happens if we break glass. And no wonder the suction is good but how good and how much would it take to clean an area? How fast does the water go dirty? Eucalyptus isn't safe for cats and they used it in the demo, and I have cats. The dust won't fly after mixing with water. You can find a cheaper product online. The warranty also doesn't cover what would likely happen in our house, it falling down wooden steps and cracking. Also, only 3 cleans on the filter a year? And you expect plastic to last virtually forever. I could go on. Save your money.

I bought my vacuum as a Christmas present for my wife she didn't want it. I tried to return it but they refused. I couldn't hardly get anyone to give me a straight answer till after my return time was up. I have reported mentally Better Business Bureau because they're nothing but thieves. I had no idea that I was actually going to be ripped off on it. Rainbow has some of the most piss poor policies I've ever seen and I'm ashamed to say that I bought one. And afterwards I found out I was lied to and way overpaid.

Bought 4 years ago - broke down - been down for over a year. Cannot find a "certified" repair shop/person for this particular vacuum. Salesperson is from Evart/ Reed City MI - He instantly ignored all of my calls and emails after he cashed the $3000 check...I had to track him down via friends from the area that he sold other vacuums to - 2 months after the purchase and the purchase of "all" of the extra tools/accessories - he sent 2 strangers to my home to drop the extra parts off and they asked for gas money to get back to reed city....14 days ago after multiple phone calls and emails to any and everyone I could find associated with rainbow I was given the name of a guy in Muskegon MI who works on Rainbow Vacuums as a side hustle out of his garage..

First I would like point out that most people do a review when they are dissatisfied for some reason, and that is why you always find more negatives than positives. I just bought the latest model Rainbow... It is an amazing machine!! When I set up the demo I didn't realize it was a Rainbow Vacuum, I thought I was getting shown an Air Purifier. Imagine my surprise when he broke out the sweeping/shampooing/vacuuming attachments. My aunt had a Rainbow Vacuum I used at her house while growing up back in the 70s/80s, I loved it. It made my day to see it's still around....I know it's a little spendy but if you take care of it you will get your monies worth and then some, and you won't have to continue breathing all the nastiness in the air anymore... And the scents included are amazing!!

My sister asked me to let them do a presentation at my house. I didn't want to do it, but it would help her out. When Teresa came to my house and hit me with her sale pitch, I wasn't feeling any of it. When they turned the "Rainbow" on and cleaned my carpet. I literally accused them of putting dirt on my carpet. Believe me when I say this, when I saw how dirty the water was I couldn't believe it. I have allergies and asthma and all I could think about was how I was just kicking dust and dirt around. Seeing that dirt like I did I started paying attention to what Teresa was doing and saying. That wasn't it, she took a throw pillow off the couch and put it in a bag.

If I could put no stars I would. I was asked by one of my clients if she could show me the vacuum to meet her quota. I was her first that she was doing with her supervisor helping her. Long story short supervisor ensured me that it had just as much suction as the other vacuum I had. Wrong. On hard woods it does ok but I primarily have carpet. My carpet began to look dingy, and within a month or so I had to switch back to my old vacuum cleaner and was horrified at how much debris I got out of the carpet. It also does not maneuver well over carpet. I was told that maybe there was a hole in my hose or that my hose was stopped up. Which was not true in either case. Now I'm stuck paying for a vacuum that I don't use and was sold on the promise that it was the best. Do not buy one of these vacuum. I've bought a lot of crap in my life but this is the worst. There is so much more I could say and tell about this vacuum but there is not enough space.

The vacuum is a great product and cleans very well. The program for a demonstrator to earn a free vacuum by scheduling 12 demonstrations and 2 sales is a complete scam. I know two people who completed the terms of the Rainbow deal and they were never compensated the promised $3800 for the vacuum. Don’t get caught up in their dishonest scam.

DO NOT TRUST THEM!!! I paid full price for my rainbow (Great Product). However, when my program was successfully completed in October 2023, we requested our reimbursement. We sent in all the documents and have still received nothing as of September 2025. Do not trust anything they say, you could end up like me!!!

It cost too much. It is not with the money at all. It does not clean the air at all. I would not say it is not a good product. I will tell everybody I know to stay away from from the Rainbow air cleaning system.

So here's the deal. Is their products great, yes. Problem is they deceived us. The price was around $3000 for our vacuum but they failed to explain that 22% was going to be added by the credit company PCI and we actually will be paying over $4500 when it's all said and done. Unfortunately, I feel victim to the pushy salespeople, in this case, her name is Jadyn **, don't fall for her tricks and we weren't explained this. We are going to try and return the vacuum.

Rainbow vacuum broke in 4weeks. Took to a repair facility. I was told my warranty was null and void. I wouldn't recommend this product to anyone. Don't listen to the BS that the the sales staff deliver.

My wife and I were suckered into this purchase with the promise of a free trip just for listening to the demo. The sales person (Reid) sold us into this BS. She never once mentioned the 3 day return policy and by the time we tried to return the POS machine it was far too late. She gave us the option of scheduling a certain number of demos to pay off the machine. We had enough demos in line to fulfill our end of the deal. Ried showed to one of our demos but she or none of her coworkers showed up to our next scheduled demo and left us on the hook. This in turn soured the mouths of all our other friends and they all backed out, rightfully so.

I am writing to formally file a complaint against Rainbow Vacuum for predatory and deceptive business practices. I was approached in my home by a Rainbow Vacuum salesperson named Jose, who demonstrated the product and convinced me to purchase it. At the time of purchase, I clearly stated that I was prepared to pay in full with cash. However, Jose pressured me to use their financing option, claiming it would be better. The financing agreement was entirely in English, a language I do not understand—I only speak Spanish. I was not informed about the terms, nor was the interest rate explained to me. I recently discovered that I have been charged 19% interest on the vacuum, which I never knowingly agreed to. When I tried to pay off the full cost of the vacuum, I was told I would still need to pay over $1,000 more than the product’s price due to this interest.

To Whom It May Concern. I am writing to formally express my concern regarding a recent experience with your company, Rainbow, involving a sales demonstration conducted by one of your representatives, Michael R. Michael came to my home to perform a product demonstration as part of Rainbow’s promotional and referral program. I understand it is part of Rainbow’s policy that all household members be present during the demonstration for the salesperson to receive credit, and for the referring individual—in this case, Sierra W.—to receive referral credit. While my husband did not stay for the entirety of the demonstration due to social anxiety, a condition that significantly affects his ability to engage in extended social interactions, he did come out to meet Michael, view the equipment, and observe the results after the demonstration was completed.

When we first watched the demo at our house, we couldn’t believe how well it cleaned our rugs. We decided to purchase the Rainbow through the program they offered and we completed it. We had questions along the way that were answered by our sales rep, which helped a lot. We use our Rainbow as an air purifier 24/7, and use the attachments weekly; vacuuming, sweeping, mopping, and dusting. Doing the demos with friends and family was enjoyable and we’re glad we did it! We give it a 5 star.

Wish I read these reviews before purchasing. It is a complete SCAM. - The vacuum is almost $4000. - Pay it down $8 / month. Guaranteed the loan company is owned by the Rainbow owners. After 36 years when the vacuum is long in the trash it will be paid off.

Mandilynn was a great sales rep. She answered any question I had and was very friendly. The rainmate made the house smell great and removed so much buildup in the carpets. The demonstration was interesting and clearly represented.

I placed an order online for the second time and as of today no longer will be shopping online. In addition, I placed an order online this month. I placed an order online and to this day this package was not delivered and still have not gotten my money back and package. Moreover, I longer will be shopping online. This is the second time this has happen and will start shopping in person.

Do not purchase anything from this company. They will scam you out of your money and time. I sold 5 units and when it was time for my unit to be paid in full by their salesperson it never happened. They will lie and steal your money, your friends' and family money. Trust me! Don't let these evil people never your family and friends.

Basically it’s a scam. A friend ask me to demo at my house and they will give me free gift. After the demo I declined that I can't afford and no budget for it. The reps offered me a payment option to start it after 6 months and made me sign the documents quickly. Considering the price I thought of my finances and I can't afford it. After 4 days I called the rep that I am cancelling my purchase. I am asked to pay 250$, I was shocked? So people please beware! They lure you for the free but you have to pay. It’s unbelievable, it’s a scam!

Do yourself a favor and grab you a Rainbow...It will be one of the best decisions that you will ever make..A lot of people think that it's expensive but it pays for itself especially if you struggle with allergies..I also absolutely love my RainMate. I can't sleep without it...Also Angelique is a rockstar and does a great job explaining how the Rainbow works!!

I am very pleased with our Rainbow purchase, my home seems to smell better, the air quality seems to be better and the allergies for my children are much better. I am happy with our purchase of our new accessories as well.

Peter the sales rep for this company promised a purifier which never came. Which I asked for multiple times. Pressured my 80-year-old grandma to purchase the most expensive machine they have. Deceiving by not telling get she had three days to return this if she did not like it. Peter called all of my referrals I gave him and even got my grandmother's sale why did I not receive a commission?? That’s a 3000$ purchase? And I gave her number to your company in which you got paid. A lot of false promises from this company and super expensive for no reason, you can buy a knockoff for $500.

It has been approximately 2 years since we purchased the Rainbow RX, initially, it was the cost that halted things, but once I saw the demo of the vacuum at work on carpet and what it sucks up was astonishing! The vacuum is quite heavy to lug around and I don't have any carpet installed in my home, so the vacuum doesn't get used to its full potential, however, I run the purifier all the time on low setting, I clean the basin and spinner every week to assure it doesn't collect too much slime and keeps running nicely, I find the basin does get a film but don't find there are a lot of floaters in the water. I wish I did have some carpet so I could utilize it more often. All in all I haven't had any issues with the device itself, other than it being a rather large clunky unit, I do still use my rechargeable Dyson for my laminate flooring most times. This would be a great product for anyone with a lot of carpet as well as pets and children.

Worst decision ever. 1 it's too heavy, 2 hard to clean and when you run it it stinks, and 3 they lure you in like you will use it all the time. Ours sits in the corner most the time. We use a cheap vacuum more than that one. For 4000 or whatever the agreement was it should be something we use a lot. Don't waste your money. Just buy a cheaper one from somewhere else.

This is the worst purchase I have ever made. The rainbow representative are so deceptive and will lure you into accepting the machine. Buying a big item of $4000 with only 10 days to return when you have not even gotten chance to utilize the equipment to see the satisfaction. The representative stopped responding to call after purchase. Representative promised all kind of incentives for you to make the purchase which was never fulfill. They will sign you up with a lender without your knowledge or consent who is interested in you paying double amount of the cost of equipment if you are not careful. They will slam you with heavy interest rate.

I recently purchased the SRX. This was my 3rd Rainbow since 1985. All of them have been great machines but I just wanted to upgrade. Yes, they are bulky but the level of clean you receive is amazing. I am partial to removing the dust and dirt from my house and not storing it in a vacuum bag like all the other vacuums. As far as the bad reviews about the sales people then Shame on them! This is a bad selling tactic by the company to move the product. My sales representative was great! I wouldn't have any other cleaning machine! Oh..you need to use the vacuum on a regular basis to keep the dirt and dust out....

As someone who hates clutter, this machine replaces so many machines and frankly does a better job. It is a hefty upfront cost, but is an investment that pays for itself over time. At Rainbow they say, wet dirt can't fly and the SRX certainly blows the competition out of the water.

We bought the Rainbow cleaning system and love it. Wayne was so thorough with his demonstration that we had to have the machine. This system has helped with the dog and cat hair, dust and allergies. We run it on low all the time. House feels and smells pet free. I recommend contacting Wayne.

Their rep are liars and they will lure you in taking the machine, telling you it free, just invite people and make you sign to a loan without your consent, and they will go ahead take loan on your behalf without your consent, even when you refer someone they will stop picking their calls so the 10 days return time will pass, their rep Eva ** is the worst person have ever seen in my life, please don’t ever allow them in your home, they are bad luck.

They lie to sell their products. They told us we can get it written off on our health insurance. It got denied and they're trying to send us to collections. I've had better customer service from cable companies. If they send a rep to your home to sell you something do yourself a favor and DO NOT BUY FROM THEM! They will lie to you.

Please do not buy, they lure you into it, promise if you refer you won’t pay $4000, but neglect you immediately after your 10 days expires, they do not attend to your referral as promise, poor customer service and full of disappointment, *DO NOT BUY*. Do not say yes, go for a better and affordable product.

We got our Rainbow in November of 2022. My husband used to have asthma and terrible allergies. A few months after we got it he was off all of his asthma medicine. We completed the rebate program. The first three demos I did were people over 65 and my rep reminded me of the qualifications after them. I had forgotten about the age limit. At the end, they did their verification process. It came back that in one demo we did the husband was over age and I didn't realize it (this friend didn't look over 65, but I asked him personally and he said he was 67). I replaced it with one within the qualifications and we got our finance loan paid off. We were also given a check for the monthly payments we made minus the interest accrued and taxes.

Bought a used rainbow vacuum SE for next to nothing and while it does a good job, it is not as powerful as my new Bissell canister vacuum. The rainbow vacuum was a good choice back in the day before bagless vacuums came out but nowadays a cheap bagless canister vacuum is the better deal. True the rainbow vacuum may last a heck of a lot longer but for what they cost new and for what it costs to refurbish a used one it's not worth the money and not to mention they are a pain to use due to the weight.

So far I love this unit. We have 6 dogs and a car so animal odor and hair is a biggie. We run the unit all day long on whisper mode except for when we go to the store then we will set the 90 min timer and run it on high. Our house has zero animal odor and smells fresh and clean now. The vacuum is unbelievable when it comes to power, cleaning ability and the 8 in 1. This unit beat my Dyson to hell. People on here crying about the vacuum’s weight are truly grabbing for something to complain about. Get the longer hose. I honestly believe this unit is well worth the money. I’ve never seen a vacuum clean so good and also clean your air inside your home. I also have the mini air purifier in my bedroom. It is absolutely amazing!