Complain about a product or service

Pyrex Cookware

BJ of Roseburg, OR July 29, 2010

patent pending - 532-RRD-PC. Our families have been please with your products for generations! NOT SO TODAY! After washing in the dishwasher twice the printing of measurement is disappearing. What use is it now? We are senior citizens, does that explain our financial status? Our daughters have complained to me after replacing plastic measuring cup, we all dislike using plastic! How can we all count the economic consequences?

Michelle of Silver City, NM July 28, 2010

I preheated my oven to 450 degrees. Put small frozen fish fillet in a 9" square pyrex dish to cook for 20 mins. Checked it at 20 mins. I never removed it from the oven rack. It wasn't cooked, so I separated the 2 pieces, still not removing it from the oven rack. Within 30 seconds, the glass dish exploded! Luckily, most of the glass ended up in the oven. This was 15 minutes ago, so I don't know if there is any damage to the oven yet. I'm OK. Wow! SCARY! I will not use Pyrex ever again!!!

Martha of New Iberia, LA July 26, 2010

I recently purchased a set of 3 glass baking dishes from Wal-mart. I have used the smaller ones without incident (so far). Today I put the largest one in the oven to bake some chicken breasts. The breasts were not unusually cold, the pan was room temperature, and the oven was set at an accurate 350 degrees. After about 30 minutes, I heard a pop from the oven, and open the door to find the pan had shattered into hundreds of pieces. I Googled this and found an article on snopes.com basically blaming the consumer for these incidents. I have been cooking for 40 years and have never had this happen before. I was really scared by the incident and will not use any of these pans any more, and I am offended that I am being blamed for something that is clearly not my fault.

Steve of Vassalboro , ME July 24, 2010

My wife was pouring hot juice (I'm not the cook here-don't ask me what kind) over some marinated tofu that she had been broiling in the oven in a Pyrex dish. It exploded with a loud pop into a thousand pieces. The glass landed pretty far, about 3 1/2 feet. The floor linoleum was burned by a piece of superheated glass about 5 inches by one inch. My wife got a burn on her hand (she was wearing a mitt). We think she is lucky the glass exploded laterally & downward. No more Pyrex in the oven for us!

Rita of Mountain View, CA July 23, 2010

I made an expensive bread. I suddenly heard an explosion in oven. My Pyrex bread baking dish had exploded with Shards of glass all over oven, door and floor when we tried to clean up.

Chase of Mattoon, IL July 23, 2010

My fiancee had olive oil and butter in a glass Pyrex pan on low heat on the stove preparing it to bake Talapia fish fillets in. The entire pan suddenly exploded into pieces ranging from approximately an inch in diameter to the size of a grain of sand.

Darlene of Broken Arrow, OK July 22, 2010

I reached down to pull a green 9" x 13" piece of Pyrex out of the cabinet (at room temperature) so I could marinate some meat in it and later remove the meat and cook on grill. The minute I grabbed the end of the dish and began to pull it out of the cabinet, the dish shattered into a hundred pieces with a tremendous force. Some of the pieces were large, but some of the pieces were almost sand like. Glass was literally shot 3 feet away from where it shattered. I have owned and used Pyrex for 42 years and have NEVER had any bad experiences with this product until now. I feel like I have been betrayed by an old friend! I had small cuts on my hand and some on my feet where I stepped on tiny chards.

Sue of Las Vegas, NV July 20, 2010

My mother and grandmother have sworn by Pyrex for as long as I can remember. As a former culinary student, I know the DO's and DON'Ts of cooking and baking. I love my Pyrex bakeware and have never had any problems with them up until last Thursday (July 15th, 2010). I was preparing a special dinner for mine and my fiance's anniversary. My chickens were trussed, seasoned and in my 9 X 13 Pyrex pan, waiting for the oven to preheat. About half way thru the cooking time, my fiance left to pick up a few last minutes at the store.

I went to the kitchen to baste our dinner. I opened the oven and pulled the rack with the Pyrex out about half way and basted the chicken with the drippings. I had just finished and was about to push the rack back into the oven when the glass pan exploded, sending shards of glass everywhere. The sizes varied: the bottom was intact for the most part, the sides were in smaller pieces about 1" or so and tinier, finer (almost powder-like) glass all over the floor, my clothes, hands etc. My fiance came come to a huge mess in the kitchen and me in the bathroom cleaning my cuts. My left cheek and neck had a couple of minor cuts, as well as a slightly bigger one on my foot. (The glass exploding startled me and I jumped back, only to find a chunk of glass on the floor with my bare foot.) My hand was burned slightly from a piece of glass and my left eye was also burned when some liquid sprayed into it. After decades of use and the trust of 3 of my family's generations in Pyrex, it's all come to this. I hope that World Kitchen LLC looks at these 134 pages (and counting) of complaints and starts taking responsibility for their products.

Amy of Spanaway, WA July 15, 2010

I thought Pyrex was darn near indestructible, but I found out differently tonight. I placed 2 thawed, seasoned steaks in a 9x9" dish and left it sitting on the stove top for about an hour while I baked potatoes at 400 degrees. I then put the dish in the oven. Ten minutes later I heard a crash coming from the oven. Opened the oven door to find that two sides of the baking dish had blown off, a third side had shattered into pieces - ranging from a couple of inches to practically dust - while the third side and bottom of the dish was mostly intact.

paul of reno, NV July 11, 2010

my wife was making meatloaf for dinner using a pyrex baking pan.she turned the oven on and put dinner in the oven in the pyrex pan. half an hour later she opened the oven to check on dinner. she turned her back for a minute leaving the oven door opened; when suddenly there was an explosion. the pan blew apart. the pieces of glass that flew out of the oven burned our linolium floor. now our floor needs to be replced. i feel pyrex should be the ones to pay for our floor and ruined dinner.

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