PECO Energy Company Reviews

Terrible. Can't make it thru 1 downpour without losing power. Didn't have this problem before 2020 but still raising their price. Bunch of crap.

June 14 there was a weather issue which knocked out power in my area. However, it is now June 16, 7:30 in the morning and was told that the power will be on by 9 o’clock, which was a lie because now when you go online to check it says it won’t be restored till 3 PM which 3 PM is going to turn into 9 PM and then the next morning. Not only that you’re losing food and have to re-purchase food on top of that because they can’t seem to get the issue done that’s been going on for the past nine months and it has nothing to do with weather. The weather just added to it.

I'm trying to pay my bill (to give PECO my hard earned money). By phone: NOPE. Online payment: NOPE. For as well as they pay their people you would think they could get this figured out!

Wait times are astronomically long... People can't seem to do the simplest of requests... and their charges have been skyrocketing unnecessarily.

- PECO and Scope Services continues to provide poor customer service, each one blaming the other for a variety of misunderstandings which prevent them from showing up on the scheduled day or time. The call takers are friendly and polite. However, their sole function seems to be to deflect and normalize intentional neglect. The call takers constantly practice trying out excuses until the customer shuts up. This has occurred with a variety of physical locations and with both gas & electric. The technicians show up unprepared blaming dispatch. PECO often attributes overbilling on usage estimates because the meters aren’t communicating correctly but they don’t make much effort to diagnose or repair the meters. Appointments are often “no shows”. If technicians come often have the “wrong truck” so they can’t even address the issue. “Notes” that the call takers enter are usually inaccurate. Corruption is obviously a core value for PECO and Scope Services.

Awful company and they have a monopoly so we can’t do anything about it. Called because my bill is insanely high and I fell behind. On Friday they said I can call back on Monday to get a payment extension. She documented our conversation. Called back today for the extension. They told me no, there was documentation or notes and they even added more fees to what I have to pay. So she said, "Sorry, you will be shut off this week. Probably tomorrow." What is wrong with these people?

THE WORSTTTTT company everrrr. Rates and monthly charges always changing dramatically, when asking to fix and resolve they do maybe for 1 month if you’re lucky to go right back messing up your billing cycle all over again. And the sad part is that they’ll cut everything off WITHOUT NOTIFYING anyone! And when you try to get it cut back on they say “someone will call you”, no time frame. Sad that they let people go for DAYS without electric!!!! They do not care about their customers. If I can give zero stars I would.

Terrible company. I had set up auto pay with them for my business electric bill, I had no idea payment wasn’t going through, no one communicated with me about the issue. Next time I know my electricity short of without any notice or anything, ok I paid what they asked for. $8000 plus some charge and they said I have to wait 48 hours for service to restore, and I have all my fruits and other things need refrigerator. Now I got lost all this food on top of the a lot of money I paid for service and my business not doing any good, yet I had to paid all that on my own pocket, no money from the business. I’m so exhausted.

First, let me say that our experience with PECO energy delivery and supply has generally been excellent. When we have infrequent power outages, PECO is able to provide an expected time for their fix which usually seems reasonable based on weather conditions. My issue relates to Customer Service, which seems to be non-existent. And since PECO is essentially the only game in town, they have zero motivation to improve their customer service infrastructure. PECO recently installed a new gas meter, after which PECO's estimates for gas usage for several months were unrealistically low. When PECO finally performed an actual meter reading, my gas bill for one month was $900. When I called to question this, the Customer Service person immediately explained that the issue must be with our HVAC system (implying that PECO could not be at fault).

After two frustrating days of no power or heat, PECO sent two gentlemen to my house at noon today - March 18, 2026 - to find and fix the problem. These two gentlemen were as friendly, courteous, and professional as could be. They do not have easy jobs, climbing poles, dealing with the elements, and working with live wires. Whoever these two gentlemen were, I thank you, I commend you, and I hope that the powers-that-be see this review and recognize you for a job well-done. Thank you. David from Cheltenham

PECO has gone too far with their price gouging rates which has everyone with high anxiety to open their electric bill. The rates are unaffordable for most of us folks. Customer service staff were rude and insulting.

PECO installed a new meter at my home at the end of January, 2025. PECO was unable to read the meter until the end of September, 2025. PECO was called repeatedly during this time, and the response varied from technicians coming out to check the meter and customer service saying they were working to link my meter with my account. During that time, estimated payments for the gas portion of the bills, totaling $351.81, were made. When they finally read the meter, PECO is charging $488.25 for the total amount of gas used during that time and a past due amount of 279.96 appeared on the PECO website. When asked about the estimated payments being applied to the bill, PECO said that it doesn't work that way. There was also no explanation of the past due amount. The charges were disputed with PECO and a Customer Relations person said estimated payments do not affect the bill.

Not sure how they gather "Actual", not estimated, meter readings. They billed us, multiple billing cycles, on a meter that was not longer connected on our property. It was physically disconnected and digital so it's impossible to get an "actual" meter reading. We have been waiting months to get this resolved and still not resolved. This cost us hundreds of dollars a month in additional electric billing.

Welcome to the Comcast of power companies. 11/20 my neighborhood suffered a power surge, and fried some outlets and appliances. PECO shut off all out power, pulled the meters off the properties. Ordered us to get independent electricians to verify the wiring of we want them to turn the power back on. After getting said electrician to come, I had three different representatives say a team would be out that night, with a 4th at 22:40 saying "Yeah they gave you false hope, MAYBE tomorrow, maybe." And then hung up. God I hate this company!

If I could give zero stars I would...going on almost 72 hours no power. The PECO customer portal provides no real-time updates on restoration status, and their automated messages create false confidence by marking requests as “complete” when nothing has actually been done. The lack of transparency and urgency is appalling, especially for something as essential as electricity.

If I could it would be 0 stars, one of the worst customer experiences ever. Currently my neighbor is paying for my power since they have our meter numbers mixed up. There is zero internal communication between representatives. They made everything extremely difficult and confusing and didn't seem to care about doing the right thing. Absolutely laughably awful.

One of the worst customer services I have ever encountered in my life! Your task will never be completed by incapable customer service agent. Also, you will be on hold at least for 45 minutes before you can talk to real person. They would ask you to email the documents and promise response in 3-5 business days but you will never hear back from them until you finally give up and call them again to go through the process including minimum 45 minutes wait time. Then they will tell you what's missing and repeat the cycle. It will take 3 to 4 cycles like this before you get your problem resolved. So bad and unrealistic. And you are left without any other option. I hope I never have to deal with them, but I know I will have situations to call them again as I manage multiple rental properties and there is no alternative.

It is absolutely terrifying that PECO does not seem to have a capable dev team setting up and ensuring that their website and payment systems work correctly. How can such a large company with such an important mission NOT have applications that work correctly? Shameful and frustrating. Do better, PECO.

Horrible. I tried to use the app and the site to get service turned on, it says it recognizes my added but then says error. I’ve tried for two days. I was on hold for 25 minutes, they said they couldn’t help, transferred me to another dept, waited on hold 1.5 hours today with no one coming on the phone and finally had to hang up. It’s worse than waiting for a real ID at the DMV. Just horrible.

So I just had to switch the names on my mom's account because she is getting older. Halimah from customer service was so helpful, and made the process so easy. Which eased our stress. She also explained everything well, and listened to any concerns or questions. Thank you Peco.

PECO has been horrible! Following the tornado they provided no information and you either could not reach a representative and when I finally did after waiting for hours they could not provide any information. It's now been 4 days following the storm and the entire neighborhood in Havertown is still without power. That is unacceptable. Finally had to get a hotel. God forbid you're late on sending in your payment. They are ready to terminate your service. I have lost all respect and confidence in PECO. I will be exploring any and all alternatives.

Peco has poor electric reliability. They have an atrocious response time to outages. Bill increases are not nearly comparable to service and staff levels. When the inevitable PECO outage occurs, we are subject to a bumbling recovery effort.

Since January of 2025 this year I have talked to a bunch of friends and have noticed that PECO is doing shady things with their billing and practices. It’s not just me! It’s obvious that no one ever even talked about their electric company and all of a sudden everyone is saying they’re doing something shady, which is not a coincidence. I have been noticing a lot of people saying that they’re raising rates and you can’t see your usage they’re overcharging and now I just heard from my wife who went to a hair salon and the stylist turned on the lighting because my wife was first customer and the lights are all burning and start to smoke. She said she just had new LEDs installed and Peco installed them and there was a firemen there who said Peco is doing this to start FIRES, he said that there also been giving people surge protectors which are also catching on fire!

You would think the puc would do something about Peco! Not one positive review. I would give them zero stars if I could. I have been without power for 2 weeks because they keep passing me from one idiot to another. My blood pressure has gone up I’m sure. My husband died last week and my brother in law reported that the electric was in my husband's name so I was shut off and trying to get it back on ever since. This is the worst experience I have ever had with a company! They know you don’t have a choice so they just don’t care. I hate them. I have spent on average and this is the low end about 15 hours a day on the phone with the heartless morons that work for Peco for 2 weeks now.

They sent me an extremely high bill. I never got a shut off notice. I asked for a shut off notice so I could get assistance and they said it was a system glitch so I couldn’t get one. I explained that without the shut off notice I couldn’t get the help I qualify for. They told me they’d send it but never did. Then they asked me did I want a payment arrangement? I said no, I want the grant to qualify for. They never sent it until after the grant deadline was over. They literally kept me from receiving this grant. Unbelievable.

I really like that PECO is flexible with payment arrangements that will suit me or whoever in a crisis when a bill is due. However, today I was on the phone waiting for an hour and granted there is a long wait, the customer service sucks. If I’m calling about my payment plan why is the first question, “Would you like to get off your payment plan?” I calmly ignored that question and asked if I can pay my bill? If the company closes at 7 pm and the phone is answered at 6:50 pm, why would you not look up my bill so you can confirm what I’m asking. I was unable to pay on my bill and both women were rushing to get off the phone. My questioned was never answered and now who knows if my bill is due or not. My app is always showing something different and the website has issues. If it’s not a person answering with a language barrier it’s a person being ignorant.

Terrible customer service, ignorant and rude. No common sense when conversing about your account. Mixed my account up with someone else saying I am to pay for someone else's account. Turned my gas off due to an emergency, haven't had gas in two days. TWO DAYS!!! Wasn't considered an emergency so had to call customer service. On hold for more than an hour, very unprofessional. Quick to remind you to pay, but taking their sweet time sending someone out to turn my gas back on. DO NOT spend your time or money with this money hungry company.

Can't track my usage anymore on the website or the app, and notice my bill has gone up. I think there doing something shady, I'm also getting 2 or 3 bills a month with different charges, what going on with them.

I moved to Buckingham PA about a year ago and had to switch to PECO. Since then we have had a power outage at least every 2 months. And don’t even try to call customer support, you will NEVER get a person to speak to. They honestly just don’t care!!

I’d give 0 stars if I could. Absolutely worthless company. Employees are complete idiots. They are rude, and they never make accommodations for customers. This company is constantly price gouging, especially during extreme weather events, not to mention demanding more money out of their customers through excessive fees, deposits, or surcharges without clearly explaining why, and they absolutely target certain demographics, mostly lower-income families and people with bad/lower credit scores. They do this on purpose, and they are never friendly or apologetic when communicating with their customers. And apparently, any payment that you make, even if it's not the full amount, will get credited towards your deposit before your actual bill, so even if you're making payments the best that you can, it's going to look like you're not paying your current bill.

Constantly increasing power bill and power is never stable. I barely use my heater during the cold month however my bill kept getting increased every month. I think they just randomly increase people’s bill during the winter season.

I have been a new Peco customer since June 2024. It is now January 2025 and I have yet to get a bill from Peco. I have called them numerous time about not having a bill for seven months. They have told me it’s because we have a new system. Meanwhile, all my neighbors friends and family are getting their bill on time as I sit here and wait until when they decide to send me a bill I will be backed up 12 months of accumulated bills. I have also been told that I could be put on a payment plan but being put on a payment plan not only would it be a lump sum but the upcoming bills will be coming as well. I am so frustrated that for seven months. I can’t get a bill from Peco.

Just spent 54 minutes on a call with PECO. Transferred to 4 different departments only to be transfered back to the representive that I initiated the call with. Only to find out that I make too much money to have the 12 month $470 service deposit waived. Oh! They will hold my money 12 months and return it to me without any interest payment. Not to mention that tthey just received a 10% rate increase from the PA PUC! PECO is the worst!.

PECO, one of the largest utility companies, continues to push for rate increases, often securing commission approval almost annually, despite widespread frustration and dissatisfaction from the public. Customers are left dealing with unreliable services, such as an online payment system that frequently fails and bills that are confusing and lack transparency. For a company of this size, with the resources it has, there's no excuse for such disorganization.

I had no bill for 2 months! I got no letter or communication of any kind about their billing issues. Their solution for this issue is a deferred payment option. That’s a joke. As a consumer, we’re held to a certain standard. The company should be held to that same standard. They should have to eat at least a month's bill. Fair is fair.

PECO issued me a 10 day shut off notice. Bill was due 10/29. Notice was generated 10/30! Amount owed - $112.40 Notice received on 11/4. I called customer service. Rep said they’d changed their billing policy in June. I asked him who at PECO lost their minds? He asked if I could pay that day. He’d assist me. I said yes, I planned to pay online and didn’t need his help. Hung up. Paid in full online. Within 3 days I got a PECO resolution notice. In summary: it said I owed them $0.00 due by 11/15 or they’d shut off service. It stated I’d asked for a payment arrangement and refused a payment arrangement. Completely false. I’d only called to ask why issue a shut off notice on a one day late bill for $112.40?!

Absolute trash. My bill said due on Nov. 13. They shut off my power after 2pm on Nov. 7, and the site tells me it's for nonpayment. I was at work, and I have food in the fridge and freezer. I cannot cook my dinner. I have been on hold for 30 minutes.

Their customer service is the worst ever seen. I cannot get to an agent! I am waiting latterly hours!! And at the end they hang up with a blink of an eye before even hearing the situation. This had happened to me 3 times already!

Worst company to deal with. They do not have any accomodations for any of their customers. Peco will shut you off. Just because you owe $25 and won't let it accumulate. I understand a $200 dollar shut off but not anything under that. You shouldn't get a shut off for $50 dollars. This is predatory. Thank The Big Bad Peco For This Design.

The customer service rep just did not help me with my question. She wanted to know my issue but never resolved it. 1. I had to pay an overdue bill. 2. No verification. 3. Not willing to help. Transfer to credit which was not my issue??? Listen properly.