I receive my bill online and I make payments online. I never received an itemized bill. I called and requested one and after being on hold for over 10 minutes, the customer service rep said he would send me one. I requested that he email it to me. He informed me that he could fax the itemized bill. I was placed on hold for sometime. He got back on the phone and told me that he had just faxed it over. I still have not received it and it has been 2 1/2 hours.
Consumer Complaints & Reviews
Peco billing. We have been getting bills for a Michael **, who is not us. My husband is Michael **. We have been members of Peco for 38 years and they were very good about service issues. (We do have other properties too). We have taken them birth certificate, marriage certificate to prove identity and that it is not one of our properties. They still continue to harass us with bills and sometimes phone calls. They never have the same customer service agents to help you, as they are temps. We have been to their offices, spoken with managers etc. They now have our credit report damaged. This, I do not think is legal. We have always had an excellent credit rating and now they are jeopardizing it.
It was absolutely a horrible service. For the past couple of weeks, the lights have been flickering until I had an electrical burning smell in my bedroom for a while. I then called PECO to come out and see what was going on. Again, since I had called the day before, I know that this is probably due to the electrical wire running to the house, being pulled possibly almost ripped out but I'm terrified of an electrical fire. And this morning, I called again to have someone come out at around 9 am and then they did not come. So I called again around 2 pm and yet nothing. There was no call, nothing. It was absolutely disgusting that these people can get away with this.
My daughter had PECO Energy as an electric provider for two previous residences that she lived in. PECO Enegy has since took her back bill and placed it on my account at an address that my daughter does not live anymore. They have cut my electric off 3 times in the last 2 months due to the lies and miscommunication. PECO stated to me that since I was the owner of the house, they could not legally cut my electric off to come down with my deed id to create a new account for my house.
I am 76 yrs old and need an oxygen machine to sleep every night due to sleep Apnea and my seizures. I went to PECO Energy with the information needed and opened a new account. I have since made a payment of $300 on that account. Today, Sept. 22, 2011, PECO came to cut my services off. I have had two extensions due to the fact that I need an oxygen machine at night. I have never lived at my daughter residences but PECO wants to insist that I benefited from there services.
It is a long story but I will keep it short. Peco did not send a bill to my home for a year and a half. This is after I applied for service in my name first then in my son's name. We faxed over all required documents and no word from them. I called on 3 different occasions and nobody knew nothing. So for a year and half nothing. Then on 5/16/11, I received a shut off notice about my service saying we did not apply which is a lie and I have a document to prove that we did. I faxed over the same papers again and then had to call the PUC to try to stop the shut off which they were trying to do in 2 days from the notice I received.
Then, all the sudden Peco gets the papers I faxed then tell me that my son who's name was added to lease 6/10 is going to be made responsible for the previous bill that was in the name of Ilene ** who was a tenant till 9/09. The original lease does not have my son's name on it and he did not live here till 6/10. Peco tell me that since both there names are on lease, then he is responsible. How can he be made responsible for a bill he did not make. Peco also claims that Ms ** called them in 2/10 to take the bill out of her name. I was not informed of that until 6/10. Why?
We are a low income family and can not afford to be paying a bill for $2,675.39 which at least most or half should be billed to Ms. ** who the name of service was in. The lease issue is what is being thrown in my face because 1, I asked for her name to be taken off, my landlord refused. My son was add on 6/10 and all my landlord did was type in his name in the occ part of the lease. No new lease was drawn up and Peco tell me that because the copy of 1st page of lease that they got has original start date of 5/08. They are assuming that he has lived here the whole time. I have proof that my son did not live here til 6/10. 2) It is not our fault that Peco dropped the ball on putting the service in his name in 6/10 and now they want us to pay almost 3 grand in service. 3) The CSR and PUC were of no help and treated myself and my son like we were criminals, even threw the word fraud around. How could they get away with this. My son is disabled and I am disabled as well.
This is crazy that because Peco is greedy and my landlord did not change my lease that we are made to pay this outrageous bill and that Ms. ** walks away with her bill being paid this is very disturbing. I would like all the help I can get to resolve this matter before they send another shut off notice for the 3 grand that they expect us to cough up by 6/22/11.
