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Nationwide Home Warranty

Home Warranties • American Home Shield • Buyers Home Warranty • Choice Home Warranty • First American Home Warranty • Home Warranty of America • National Home Protection • Nationwide Home Warranty • Old Republic --- • Home Warranties Not Always What They Seem • Old Republic Responds • Think Twice Before Buying an Extended Warranty --- • Home Warranties Not Always What They Seem

Rajagopal of Fremont, CA September 3, 2009

I have taken home warranty on two of my rental property. They are not reachable for my claim. They say that once the contract is signed and after 3 days, it is not cancellable. I had to replace the refrigerator since no one came to the premises to repair the refrigerator and I had to replace it at my cost.

Sandra of Sugar Land, TX August 28, 2009

A/C was not cooling properly. We called for service on July 8, 2009. A technician came and diagnosed the problem as a shortage of Freon. He added freon and washed the external unit. By August 25, the A/C is not cooling properly again. We called an independent contractor to diagnose the problem. The problem was diagnosed as a leak in the evaporator coil.

We called Nationwide requesting that they send back the technician to check, they said we had to pay a new service fee because more than 30 days had gone by. A different technician comes by and diagnoses the problem as a leak in the evaporator coil. He submits the estimate for repairs to Nationwide. Nationwide says they are going to review the claim. THEY DID NOT CALL US. We call to see what is going on and they request FULL MAINTENANCE RECORDS for the A/C. When my husband asked for clarification (since their contractor had not seen anything wrong with the A/C just six weeks before, he didn't understand what kind of maintenance records they needed), the person on the phone disconnected the call.

When we called back to ask again for clarification, we were told it was too late in the day and that we had to wait until the next day to talk to somebody who could answer our question. We sent an e-mail requesting an emergency review on the grounds that Houston, TX is in a severe drought, that the temperature is very high. My husband called early in the morning and was told they would have an answer by 5:00 PM EST and that they would call us. It is now 6:20 PM EST, I have been holding on the line for over 30 minutes and I have not been able to talk to anybody.

Kevin of Oak Park, IL August 20, 2009

Rejected our claim based on an alleged pre-existing condition. We signed up on July 15, they received payment July 16, we made a claim on August 9th, 4 days beyond the waiting period. They "claim" that they did not "post" the payment for another 9 days making us 4 days to early.

ed of gaithersburg, MD August 19, 2009

Signed up with nationwide for service contract on appliances and a/c heating. Signed up in June 2009. A/c problem occurred in late July. Had A/c inspected in April 2009 and all was well. Unit was less than 5 years old. Condenser problem occurred. Nationwide failed to cover even though unit working and they did not inspect which right they had under the contract. Nationwide asked for doumentation of maintenance which I provided the April 2009 A/c routine check and service. They failed to cover making excuse that I needed documentation of maintenance for each year. When they took over service it was working and they failed to inspect if they had an issue.

Beverlry of Missouri CIty, TX August 17, 2009

I purchased 3 yrs for 3 homes and right from the beginning they promised Home Depot 50 Gift Certificates one per house per year. It's been about a Year and after many calls, e-mails they won't give them. I tried to cancel and they wouldn't let me. They claimed they didn't get my request in time. Then the First Claim was on my AC and they wouldn't fix it because I was told that I had to have receipts from having my AC checked yearly.

I gave them the receipts I had plus I had my AC people I use write something to the effect. But I ended up having to have it fixed on my own. Now, My Washing Machine is leaking water and I can't get any one to get in touch with me. I e-mailed, filled out a service online but every time I call the phone number it states that it is No Longer In Service!

William of Houston, TX August 14, 2009

Took contract in January 2009. First claim for washing machine leak was satisfactorily resolved but problem getting response from online claim. Had to call after two days. Second claim – similar problem with online claim not responded to. Took more than two weeks of calls and drop calls before repair man came only to be told that item wasn’t covered. This turned out to be true but NHW should have advised at time of claim. Had to pay service call. Complained and was promised a credit on next claim.

Third claim – checked that item was covered and again no response from onloin claim. Numerous calls and eventually after a week service man came. When he called in for authorisation he was told to hold service. I had to call NHW to find out they were holding for maintenance records. I argued with them (when I eventually got through) and told them I was dissatisfied with the service I was getting and wanted to terminate my contract. I was told I couldn’t. I asked unsuccessfully to talk with a manager. At this point I decided to give up and go back to American Homeshield who I had only good experience with (four years and about five claims). I changed because NHW were cheaper and covered more appliances. Now I know why.

Anyway before I could do this my washing machine started to leak again so I thought as I was still paying and the last time it happened at least I got the problem fixed so I put in a claim to NHW.

Wrong – this time still no response from online. Called after 72 hours but couldn’t get through so sent e mail. No response so called after another 48 hours and was told tht claim had gone in but nobody had contacted me. They said they would put it in again and gave me company phone number. After 24 hours still no contact so called company who hadn’t received the call and didn’t even servuce my area.Called NHW again and they said they were waiting for a report from the repair company. I told them company had not even visited and asked to speak with a manager. I was told there was not one on duty (at 6pm eastern). I told the agent what a terrible company he worked for There must be a way of getting out of the contract but how?

renee of Midlothian, VA August 10, 2009

No one will respond to me about a claim from late January/early February! I cannot call because there is not direct line to customer service and I have faxed my claim 6 times and sent a nice letter to an address I found on the internet. They were to pay a claim on repairs for my washer/dryer unit that they had no contractors who could repair so they agreed to pay whomever I found. They haven't yet and no one will talk to me. What do I do?

Tina of Pleasant Valley, NY July 30, 2009

Please people BEWARE! Unfortunately, I am just now reading all the complaints and bad reviews about this company! I've had them since February, have made two claims, one for the garage door opener and one for my dishwasher and they denied both!

Paid 120 in service calls to only have claims denied. Plus an additional 147.50 to have garage door fixed by a unaffilated company and will likely now have to do the same with current dishwasher problem. I'm stuck in a year contract and will have to open a contract with another warranty company just to get what I'm already paying for!

Scott of Glendale AZ, AZ July 29, 2009

Our second story air conditioner went out in our home; we have two air conditioners in the house due to our home being two stories. Our bottom one went out about four months ago and we had it replaced out of pocket for a new one without nationwide home warranty, because they only wanted to replace the upstairs condenser on a 10 year old air conditioner. The bottom AC has broken down many, many times in the past due to it being an old unit and having to go through the insurance process was plain time consuming and days in and out without AC is horrible in the AZ desert in 115 deg heat every day! So we laid down the cash and paid out of pocket for a whole new AC unit, it has been flawless ever since, nationwide did not want to do a "replacement" only a "temporary fix" of our lemon AC.

Now fast foreword two months and our older, but much more reliable, top story ac goes out. We call the insurance company and they won’t file a claim based on the fact we filed a claim to have out downstairs AC fixed three months ago. They told us that the down stairs AC was the PRIMARY AC and they only insure that one ONLY ONE! And on the contract you have to pay extra for the upstairs AC. When signing the contract, nationwide home warranty NEVER asked if we had two air conditioners!!

So we had to pay 430 bucks, out of pocket, to have the upstairs ac fixed, and were forced to sleep downstairs on the couch for five days whale nationwide tried to work stuff out; Sending faxes to prove we have two ac’s, and we replaced one …etc… and were turned down in the end!

Gail of Armonk, NY July 24, 2009

I took out a Home Warranty Policy with them on May, 17, 2009. I added extra coverages to the plan. In July I called them to repair my spa, which was covered for an additional premium. Three weeks later I still have not had anyone from Nationwide or their service providers contact me. They have no contractors in Westchester County, NY who work with their company. Finally, I was told that I should have it repaired at my expense and send them the bill, if THEY decide that it is OK then they will reimburse me. That is NOT what I agreed to. They were supposed to send me a licensed, and qualified contractor within 48 Hours for appropriate repairs. I have a 50 co-payment and the balance was to be paid, at a predetermined price by Nationwide.

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