Nationwide Home Warranty

I bought two 5-year policies for condo warranty from Nationwide Home Warranty, and now their website and phone number aren't valid. I want my money back.

My roof was damaged around 25 Aug 11, and they are getting in touch with me just now. The adjuster said that he could not give me an estimate; he has to give it to the department for calculation. He said that he can only pay me for 20-year roofing on my house and that he must pay free market value only. He also said that I can only get one check to pay for the supplies. After I send in the receipts and the bills, they will then send me another check later. If I don't send anything, I will not get another check. I am tired of waiting all this time and have people waiting on me to start the process. Why can't they pay me all at once or pay me the fair market value rate now? It's hard to choose who you want to do your work when you don't know what the estimate is. Sounds like a lot of game playing. I still got to wait 7 to 10 days for someone to contact me for the final decision.

Nationwide is on your side. Not signed up for Renters Inc. The online agent called me. We talked about changes I would like to make, but I had to wait for the policy. It would take 2-3 days. This went on for three weeks. I called to cancel; they send a letter with policy number to them. "What number?" I said I still do not have one. I said I just pushed the ** button.

Nationwide Home warranty sold me a 5 year home warranty contract on 10/9/09 charging me USD1,499.95 ($299.99 per year) for service through 10/9/14. They never informed me that they have stopped serving my area. When I called them for a service issue under the warranty contract on 8/2/10, they sent an email that they no longer serve my area and will refund the unused portion. I have been following up via email and phone since then and no one is responding to my refund of $1,249.96. Please help me in getting my refund.

I have been following up via email and phone since then and no one is responding to my refund of $1,249.96. Please help me in getting my refund

My dish washer malfunctioned. I contacted Nationwide and they gave me a telephone number to one of their repairmen to call for service. The service repair man came, I paid him the required $50.00 service charge. He reported to Nationwide that the dishwasher was irreparable. Nationwide offered me $200.00. I had no choice but to accept their offer. I was sent paper work that required me to have the paperwork documented by a Notary Public.

Fortunately, I did not have to pay as I used my bank. I contacted the company when the check-in-the-mail never came. I was put on long holds and spoke to many employees. On May 28, 2010, I submitted a complaint to the BBB. They essentially told me to get in line behind all the other complainers. I even learned that Brian Cooper was the administrator at Nationwide. I wrote him and of course got no response. I get angry ever time I hear a commercial from Nationwide and every chance I get I discredit them and warn everyone I can not to do business with them.

I had a home warranty with this company to insure my duplex in PA. They canceled all PA services without informing me. I found out when I called for service. They have refused to refund any money. I wrote several emails to them and received replies saying that they intended to refund my money but this has gone on since last May, so I assume they're not going to bother. Does this company even exist anymore? I can't find their website but I have found numerous complaints. They basically stole my money.

I called for service in June 2010 to have an item repaired in our house and they had a recording stating that all operators were busy and for us to send an email to them (info@nationwidehomewarranty.com) and then someone would get in touch with us. I finally got an email back from them (around 1st part of July) saying that they do not service our area anymore and that they would issue a refund to us.

And then every month after that, I would send them an email asking about our refunds and keep getting the runaround that their payment agent has finally agreed to start issuing refunds. And still to this date we have not received anything. Then in the past month, we have not even received an email from them. Their email address that we received emails from is admin@nationwidehomewarranty.com.

Any help would be appreciated. Thank you.

I prepaid for a 3-year contract with Nationwide Home Warranty when I purchased my home a couple years ago. I only used them a couple of times over the first year or so and the customer service was poor and very aggravating! I tried to file another claim back in June of 2010 for my dryer and found out that they ended my contract with me in May of 2010 without even letting me know about it. They said that they no longer serviced the Las Vegas area! I talked with a manager in their accounting department and we agreed on a refund amount of $507.62 since I paid for a full three years and only received about a year and a half of service. They said it would take a couple weeks for the refund to process.

That was back in June of 2010. It is now January of 2011 and I have yet to receive my refund. I have sent numerous emails to Nationwide. They responded to the first few saying that they would pay me back when the funds became available. Now, they no longer respond to my emails or phone calls. I can't even get a "live" person on the phone anymore. I tried hiring a lawyer but they said that I have to go through the small claims court. I have no idea where Nationwide is based out of or how to pursue this through small claims. Any help would be appreciated since I would really like to have my money back from this horrible company! If anything, I hope this helps to stop them from ripping off another innocent person!

Nationwide Home Warranty sold the 3-year home warranty contract to me on June 2009, charging me USD $1259.99 for services thru June 2012. They never informed me that they have stopped serving. When I called them for a service issue under the warranty contract in first week of September 2010, they sent an email that they do no serve anymore and will refund the unused portion. I am following up via email and phone since then and no one is responding for refund. Currently, their website is not there and no one picks up the phone. Please help me get the refund. All 3-year money was lost and there's no service in return.

If there is ever a class action lawsuit against this company, I will be the first in line! Unfortunately, I purchased the 5-year warranty for $1599 (I'm probably the only ** that went for it). It sounded like a great deal. Two free service calls a year and it was cheaper to go 5 years than yearly. The first year, I had a small claim that they took care of, but it was like pulling teeth to get someone on the phone and get the claim rolling. Since then, I've recently called them to get a quote for another property that I wanted to cover as well as placing another service call for the current property. I called all the numbers that I could find that the company listed and just got a recorded message. The website is non-functional and I can't get a hold of anyone by phone or email. How is it that this can be allowed to happen? Does anybody have any idea as to where to turn to get help?

On August 20, 2009, I signed a three year home warranty contact with Nationwide Home Warranty of New York City for $999 for our summer house at xx ***, North Carolina 28792 and charged same on my American Express card. There were no service calls at this time and we left our house in North Carolina on October 11, 2009 for our winter, fall, spring residence at xxx ***, Hollywood, Florida 33019.

We returned to our house under the warranty contract on June 4th 2009. Several weeks later, we found our washing machine was not working. We called the Nationwide Home Warranty company and was told by the party answering the phone that they were no longer servicing residences in Hendersonville, North Carolina and that they would prorate the $999 we paid them and issue me a credit on my American Express card for $720. To date, we have been told that they have not issued a credit for this. All e-mails and telephone calls to them have been unanswered and I find that American Express is of no help.

I tried calling their toll free number but that no longer works. I found a number on the website that works but a recording automatically comes up saying everyone is busy and to email them. You can't even leave a message. I've emailed twice in the past two weeks and I'm still waiting for a call. Makes me wonder if they are out of business and not letting people know.

On October 11, 2009, I purchased a 3-year home warranty from Nationwide Home Warranty. The warranty cost $990 for the full 3 years. On February 25, 2010, I was informed that Nationwide no longer provided service in the State of Nevada area and if I wanted to cancel my contract I needed to submit the cancellation in writing. I sent them my letter of cancellation on March 6, 2010 stating that I wanted to terminate my contract and would like a refund of my money due to Nationwide no longer covering the state of Nevada.

I received a pro-rated refund check of $810 in May; the check was dated May 4, 2010. I deposited the check on May 16, 2010 and received a letter from my bank on May 20, 2010 that the check was returned unpaid due to insufficient funds. I have tried to call the company several times and the menu functions that Nationwide uses seem to constantly cycle back to the main menu no matter what buttons you push for the menu options. I have also written them numerous e-mails since May 2010 explaining what happened with the check and have been told that a new check will be processed and sent to me in 7 business days. As of today October 6, 2010, I have not received a check or any additional replies to my e-mails.

OK. I first purchased Nationwide Home Warranty in late March or early April of 2009 online via fax! 4-24-09 and my a/c stops working. So I call NW and they said no problem, a tech will call soon to schedule a time to come out. Later that day, Turner Brothers Heating and air called and say they can come in the morning. Cool. I say come on. The repairmen show up and I pay my $45 fee and off to work, they (2 men) go to examine the a/c.

OK. Here is the tricky part. The house was like 10 years old when we bought it and by now it is 13 years old with all the same appliances (except the stove) that the first owner put in here. So the repairmen tell me that some coils are broken and needed to be replaced and they don't make them anymore for my model of a/c. So I called NW and asked them when they can replace my unfixable a/c and guess what they said: I have to send them the copies of the last 3 a/c maintenance checks!" Excuse me? I whatwhat maintenance checks? The only maintenance check that was done was back 3 years ago when I bought the house.

"Well, ma'am you should have also received in the mail the original paperwork, which says on page 9 that your a/c needs to be maintained every (3 or 6) months (I can't remember which)." Well, hell, I guess that's what I get for trying to get home warranty signed up online instead of in person. Anyway, here I live in the very south of GA sweating our butts off inside temperatures reaching 98 degrees. My 8-year old daughter has asthma and my home warranty won't do jack to fix or replace my a/c.

Oh, now it gets even better. The lovely people at NW still to this day, 18 months later, have not paid the a/c contractors their portion of the bill. So guess who is getting the blame and hassling phone calls? I have been offered by the A/C company to settle with them for 1/2 the bill, which I plan to do so I can still look at these people in town. Now lets move on to the next time I called on NW the week after Thanksgiving 2009 when my (13 year old) refrigerator went out! So off to NW I call.

The repairman came out and I paid my fee and he went to work, he opened the doors, slid the fridge away from the wall and said, "This is an easy fix; most likely the compressor gave out since it is so old." Great, I'm thinking. I will get the use of my fridge sooner than my A/C. Anyway, he said to call NW in a few minutes to see what they are going to do. Well, I called and you guessed it, they denied yet another claim.

This time, the repairman listed 5 possibilities of the reason for the fridge breaking. 1 of the 5 was "blockage" because the word "blockage" was on the report they denied it. I asked how you can deny a claim based on a possibility. I'm still waiting on that one! So luckily my work had a fridge in the kitchen that we rarely use so I was allowed to bring it home and use it as long as I needed.

Now as far as my A/C is not working, I have had to purchase 3 window a/c units the cheapest ones for $99. One for each bedroom that we only run at night or on the weekends; however, since we have our windows open, we can now no longer set our home alarm system without bypassing those sections. And my now 11-year old daughter sleeps in the room with me during the summer because the high/cool setting on her window unit is not cold enough for her. As for the fridge, I went to the local Arrons Rent to Own store and found one of the least expensive fridges' and I have been making payments monthly!

Scammed! This company's phones are disconnected and assumed out of business and I have a recent 2-year contract with them totaling $698.00 which is paid in advance. I need help on being part of the class action lawsuit on them because the contract was breached.

We purchased a 3-year home warranty for a rental property and decided to sell the home before the warranty would expire. We never had to use the warranty, but when I tried to contact them to see if I could cancel the last year, the number on my warranty was disconnected and when I went online to try to contact, I was given the above number to call which is a recording and says to contact by email, but on the Web page it doesn't allow you to contact someone. This company sounds like a scam and according to other reviews, I'm right. It is a good thing nothing did happen because I'm sure it would have been a nightmare!

The company cannot be reached to put in a claim. The 888 number doesn't work and the 718 # you get a voice recording. The last time I tried to use them, they sent someone out, took the $55.00 copay and then wouldn't cover the water heater which had burst. It cost me over $600.00 to replace the water heater. This time I called since I paid them for a full-year and the contract was still in effect. They couldn't be reached.

My husband and I are seniors and it it against the law to scam seniors. We are out $458.98, the amount we paid for the warranty plan, and $55.00 copay for the one visit plus $625.00 it cost us for the plumber to replace the water heater. What can be done so this company stops scamming people?

They sold me a policy over the phone for $345.00 a year plus $99.00 for an extra year on a promotion they were having. I never received any policy info in the mail. I tried to call recently and the number does not work. I called a national customer service number and they have no record of a policy for me.

Is this Company still in business? I have been trying to contact them for service but have not had any luck. I want to know if they are still in business. Can someone let me know? Thanks.

They are not responding to phone calls or emails and have not paid a single claim. I had to have my repair (air-conditioner) done and I paid out of pocket. There's also a water leak which I paid to repair for service. You have to send email to claim@nationwidehomewarranty.com, but they never respond. I have had to find a repair man and have all of my repairs done at my expense even though I had a policy which I paid $329.99.

In July 2009, I purchased and paid in full a one year home warranty protection from Nationwide home warranty. In June/July, I called to file a claim on my refrigerator and the representative I spoke to told me that they are sorry that they don't do business in Harris County no more. I asked him why didn't he inform me about that, he said that they tried calling me and didn't get any answer. I told him again what about writing me because they have my address and he didn't have a answer for that. I told him that he will refund me part of my money and I tried calling but they are not answering, what can i do?

I called the 24/7 service number and it's been disconnected. I checked the web site and it's not a valid site any longer. I called the 347-809-5496 number and got a recorded message telling me to email my issue to info@nationwidehomewarranty.com. I did that and I did not get a reply.

I paid this company $1,109.97 for a 3-year contract. I've used them before in the past without incident, but now this, and now I also see all the complaints on the internet about them. This is wrong. I can't afford to pay another company for this service. I have a plumbing issue that I've been trying to fix for over a week. What am I supposed to do?

I have a contract with this company until August which is still supposed to be active. I called when my air conditioner went out 2 months ago. They sent someone out and he fixed a leak but the system went out a few weeks later again, and Nationwide stated they no longer service my area, but they never notified me. Then they stated that they would give me a refund and I never got that either. Now when I called to follow up on my refund, I cannot reach anyone.

I purchase a three policy that cost $1100 and every time I call for a claim, they tell me an appliance is not covered and that it's covered under my contract. They will not give me a refund for my remaining years. It's the biggest rip off of my life. I wish I have only done it for a year but it was much cheaper for a three-year policy. This has happened to every one that has a policy. Just we could do something to get our money back. I believe they have gone bankrupt. Frustration and loss of hard working money and a home that is still not covered if any major repairs come up.

After using the warranty service last year for the first time, I was pleased. The repair was timely and no hassle. Yesterday, the same problem happened that occurred last year. Boy what a difference! No phone calls were answered. The communication has to be via emails.

So the first email I sent, NW responded back that my policy had expired. How is that possible when they just drafted the one of the three payments out of my account, the amount of $109.95 on May 7, 2010? When I sent them a photo copy of the draft, they emailed back and stated they no longer service my area! Are you kidding me?

Purchased Home warranty online at nationwidehomewarranty.com on October 12, 2009. On July 9, 2010, my air conditioner stopped working. I called their phone number dozens of times and was unable to speak with a real person. Their automated message directed callers to their web site. I sent them two emails and have not received any response.

I have had Nationwide from May 19, 2009. I never had the need to use them. I just finished making a three-month payment on May 19 and then about two weeks later, received a letter stating that Arizona is not being covered any longer. In the beginning, I was able to get someone on the phone promising me an immediate refund. Now it is impossible to get someone, but about every fifth e-mail I get the same answer which is that, as soon as they get money, they will refund it. I guess it is a blessing that I never had the need to use them since it is obvious that I would not have received the service I paid for. I feel I paid for this whole contract with no intent on their part to honor it.

I purchased a home warranty from Nationwide on September 13, 2009. In May 2010, I contacted the company due to a problem we were experiencing with our refrigerator. After being placed on hold for over 1 hour, I decided to send an email to the customer service department. After a few days, which turned into weeks, then into months, I decided to purchase a new refrigerator for our rental property. This cost me approximately $420.

In June 2010, while vacationing in DC, the tenant called to inform me that there was a plumbing issue. Immediately I contacted Nationwide Home Warranty. After being on hold for 30 minutes, a representative came on line and informed me that as of May 18, 2010, there was no technician in my area and that my money would be refunded to me. I asked to speak to someone in the billing department and was told I couldn't be transferred. I then asked the gentleman why I wasn't notified?

He continued to say an email was sent to my email address; however, I never received an email from the company stating the services were no longer valid. I called the company again on or about July 1 and was told my card would be refunded for the amount of $120. During the conversation, I repeatedly asked the guy what went on and why it was taking so long to process my claim. I also wanted to know the date this "ghost" email was supposedly sent.

As of July 12, 2010, that still hasn't happened. I attempted to call the company again and received a message stating the operators were busy and to send an email to info@nationwidehomewarranty.com. Now I wait as I have no refund nor can I speak to anyone about my issue. We have since obtained the services of a well-known reputable home warranty company.

I called to cancel contract on 1/13/10. I have had no response from any one. They continue to take my money. I will stop payment on this account.

I sent in a form two days ago regarding my situation with this company. I was finally able to send an e-mail regarding my spa that is not working and received an e-mail immediately stating they are no longer servicing my area and a refund will be sent. I replied to them that I was never told that I did not have service anymore. The only letter I received was in March, stating I could keep the service and they would honor any issues or get a refund which I did not ask for. Now that I have an issue, I find out that I am not covered. I guess I will have to get an attorney as I am not only out the money for the first year of service, but now also for the repair of my spa.

I purchased the home warranty on September 5, 2009, and I paid for a full year of service in advance. I received a letter in March 2010 stating that they were no longer going to service in Nevada. I could ask for a refund on my account or leave it alone, and they would continue to honor the contract. I have been trying to contact them for the past week, sending 3 e-mails.

The phone number listed on the letter has been changed to the phone number on the website, but when you call, you are referred to the website which does nothing. I have a problem with my spa which is covered, but I can't get a hold of anyone to talk to about it.

Today, June 24, 2010, I finally got through to a real person who informed me that Nationwide will not longer service this area and that they would refund the money left on my contract (1 mo.) I had a contract with Nationwide and expect them to fulfill that contract. I would like for Nationwide to send out a repairman and continue my contract thru 07/21/10 as per our contract in order to give me time to find another warranty company. My deductible with Nationwide is $60 - they are only going to refund me $30. There is no way I can get my dishwasher repaired for that amount. I would like for Nationwide to send out a repairman and continue my contract thru 07/21/10 as per our contract.

I had paid for a one year warranty, and had filed three claims within the one year period, but company has refused to pay for any claim for various reasons. Several times I have contacted customer service have encountered the absolute worst service, outright rude, and was hung up on once, another time was told by rep. that she "didn't need" to speak with me any further. My most recent attempts to contact by phone and email have been futile, either put on hold by phone, or no response by email.

I called to file a claim after much triuble contacting them (ohone calls and email) I was informed they no longer handle my area. It seemed odd because they never missed receiving monthly payments for the 13 months. I asked when this was decided and was promptly cut off. After callinf every day it was a week before someone answered. I asked when they stopped servicing my area. After a long pause he said in May 2010 and they would refund one month. I asked why no one was notified, no answer.

Next day I received an email stating everyone in this area had been notified by email in May. I have never been notified and neither has my daughter. I keep all deleted emails in the trash bin on my computer there have been no emails from them. I had to pay a serviceman $223 to repair the appliance. I believe they are a ripoff and are taking money fraudulently from consumers. I cannot reach them again after repeated calls.

mentioning, non valid reason of poor maintanance. After that poor service experience, I decided to cancell the balance of 2.5 yrs. warranty, for which I have completed all necessary paper work but they have not refunded any money sofar. I would like to point out that numerous consumers have a probles & difficulties to deal with this co. & will see lot of report of consumers grievence on Google Complain Board, & also on Better Bureau Business of New York site.

I strongley feel that this company should be exposed for it's activity of consumer's harassment to the Full extent, so people stop doing business with the companies. I have all documents of communication, & records that what money I have spend to fix my problem & Amt. of money I paid to purchase the 3Yrs. warranty.

You will wait an hr & hr. long find your self lucky if some one comes on line to talk with you. I am living in Ca. & co. in New York, and Amt of refund which is Close to $500.00, but not enough to hire an attorney in New York to take any action against co. But I will prefer that it should be punished for this kind of activity. It seems that my money for buying a policy is wested, or being scamed by this co. Also I have to spent my own money to get problem fixed. Amt. paid to Buy warranty $1020.00 & Aprox. $900.00 to fix Hot Water syst. Besides that this company is doing business without registration with State Insurance Dept either in New York or Ca. for which I have a letter from Dept of Ins. from both states.

I paid $359.99 - 6/03/09 for one year, contacted them many times about different items need repair - no response, - did not answer the phone, no response to emails. $359.99

I had a home warranty with this company dated 5/1/2009. On May 17, 2010, they drafted my bank account for another month premium. By doing so, I was given the impression that they had renewed my contract. On May 19 I had a problem with my A/C and called to file a claim. They took the claim info and indicated that they would call me by 5:00 pm that day to let me know who would handle the claim. I gave them the number to my A/C service company and they called him to get the information about the problem and asked him to prepare a repair quote and they would get back with him by 5:00pm as well. They never called either of us.

I made several attempts on the 20th to call and get a status update but was never able to get through. I was finally able to get through on May 21st and after being put on hold was then told that my contract was expired and they would not pay the claim. I asked about the draft of premium and they said that was an error and would refund that. I took the draft as an indication of an implied warranty. Also, I was under the impression that my contract would automatically renew based on the following statement from my contract: "14.1. Automatic Renewal. In the event Nationwide elects to renew your contract, Nationwide will notify You of the rate and term for the renewal period during the tenth month of Your contract and You will be automatically renewed for an annual coverage period unless you notify Nationwide in writing thirty (30) days prior to the Termination Date. Your first payment for the renewed term will be deemed as authorization for another twelve (12) month term." I want the claim paid under warranty as agreed. On an interesting note, I received the following e-mail after my conversation on the 21st: "We no longer provide services in your area, a pro-rata refund will be processed on the same credit card you paid on. We apologize for any inconvenience this has caused you. Nationwide Home Warranty" I need a repair of my A/C costing $1000-1300.

I decided to send an email (which they say is for "faster service") to report my claim. 2 days later, I receive a reply stating that Nationwide Home Warranty no longer covers my area and that they will pro-rate a refund to me for the payments i've made. I replied back..."WHEN?" No reply yet, and i'm still on hold...It's the beginning of June in LOUISIANA! The damage is i'm freakin' HOT! I shouldn't have to wear underwear and a tank top in my house ALL DAY (as well as my company) because my home warranty service won't answer the phone.

we have e-mailed been on hold for an hour or more no contact at all but they still deduct the money have never needed them till now and there not responding

Nationwide sent a plumber to my house in early February and he told me that he would have to get on my roof to fix the problem but it was raining so he rescheduled. He said it would be $275 and my warranty would not cover it.

Nationwide has suspended my account for "non payment". The plumber told me that he would credit my service call when he came back to get on the roof and collect the $275. He died before he could come back.

I have tried to contact the company on numerous occasions to get an invoice but I still have not had success. I have talked to both Tina and Jennifer at K&H plumbing and they cannot locate an invoice.

I have phone records showing that I have been placed on hold with Nationwide for hours at a time and been hung up on every time. I got through once and they transferred me to billing only to hold for another 93 minutes and be hung up on again.

My advice is to avoid them at all costs and tell your friends too. They currently owe me $200, however if they had paid what they should have from my various claims over this year, minus the $60 per service call per claim, I should have been reimbursed at least $800 -- $1,000. Needless to say I won't be renewing my contract.

I filed a claim online with Nationwide Home Warranty on Wed., 5/28/2010, and have not heard from them. I have emailed their claims department (5/3/10) and called 6 times. So far, I have not talked to any representative as I "die on hold" or the call is disconnected. My email to claims has not been answered.

Not counting my sprinkler system that went out and I could not get any help from Nationwide and had to do the repairs myself. I have been recently trying to get Nationwide Home Warranty to take care of my new claim. My Washer is no longer working. It is covered by the Warranty that I bought from Nationwide. I have been trying to get them to help me since April 6th, 2010. When I call them, I get put on hold and then after waiting a long time, someone picks up and disconnects me. I call back several times and the same thing happens! and then after hours of trying, someone picks up the phone, hangs up, and they close for the day!

I send e-mails and rarely does anyone reply. I am trying to get my washer repaired or replaced (if can't be fixed) under warranty! I called Sears and they can come out to check it out and fix it. The base fee is around $130.00 (for Labor and visit) Parts are extra and are in addition to that fee. Won't know how much until they come out but if it can't be fixed, it will need to be replaced. Nationwide Home Warranty have not found a repair person to send out to me and told me that I can do that on my own and you'd cover it.

I need their written approval to proceed with this (but I am not really sure that they will actually pay). I would like to file a complaint and join any class action suits that may be in progress. I have purchased two years of service with these folks - 2008 through part of 2010 - over $1,000 for two years worth and they have not come through with the coverage! I am out of two years worth of annual fees (over $1,000 without real coverage) and now the cost to repair or replace my washing machine.

This has been a nightmare from its inception of agreeing to go with the company. I never received the email contract I was promised I would receive, yet my credit card was charged for 3 years anyway. When I called to straighten it out and tell them I didn't want the contract, the best they said they could do, was let me out of the contract after a year. During the year, I have tried on several different problems, never having a repair person come out. They are not available on weekends, I have had a sewer pipe back up and had to call my own plumber. My hot water had been leaking in my tub for over a week, I have a broken electrical wire attached to my home and I cannot get thru to the company. I have been on hold for an hour, twice now, to try to get an answer to the problems. I had a backed up sink for over a month because I couldn't get through to the company. I have paid for the repairs on my own and have had no compensation or help from this company. This is a total outrage. There should be a class action suit against them.

I had to pay for the repairs myself. In addition to over $1,700.00 was charged for the warranty. I have paid well over $700.00 in repairs plus the minutes used on my cell phone.

They never answer phone calls and are very. I never get my claims the first time. I am on hold right now for 30min. and this is the third day that I've tried to contact them.

I filed the complaint on 01/05/10 through here. Nationwide home warranty owes me money and they didn't give my money back after I got a release form from them. I notarized and faxed it over 2 months ago and they kept lying around and they still didn't send me a check or refund the credit to my credit card. I talked to a couple of managers and one of them said they already sent it on 3/01/10 but I've never received. So I called again and another manager said they haven't even sent it out.

They don't even apologize and explain why they haven't sent it or when they will send it. I know they are trying to steal my money even if I have a release form from them that they owe me a refund. I just can't believe this kind of scam company is still running. They are cruel, so unprofessional and rude even though they owe me money! Someone has to stop them so they can't scam everybody else out there. Please! They owe me $1250 by their release form.

My warranty company would not replace my water heater even though it leaked badly. The just repaired the inlet and left. I do not recommend using Nationwide home warranty company. They are a rip off company that uses a foreign staff to get cheap labor and has never repaired anything.

This company is a scam. It took numerous calls to schedule for service. They sent a technician who did not do anything but look at the appliance and charge us $45. Two days later we were told the appliance part is not covered. If the company is honest enough, they would have told us that it is not covered in the first place and saved us the $45. This is the only time we ever requested for service and sadly nothing was done. I do not recommend this company to anyone. They have very, very poor service and their staff has poor knowledge of the service they offer, if any.

I purchased a home warranty for my home in Florida. The water heater leaked so I called Nationwide. We were told someone would come the next day between 1-4pm. No one showed. When we called the plumber assigned, we were told they couldn't make it and they didn't do that area anyway. We called the warranty company again and they arranged to send a different plumber the next day. Meanwhile, the water heater was not working at that time.

The next day, a plumber came and we paid him the deductible of $45.00. He called the warranty company to get an approval # and they told him they would not cover the water heater because there was rust on the value. The water heater was only about 8years old and the plumber said it was a normal thing. He replaced the water heater for $625.00 and called the warranty company again to tell them the situation and they refused to approve of the replacement and refused to pay him. I had to put the $625.00 on my credit card so we could have water. The contract clearly states that the warranty company covers water heaters.

I not only paid the premium for the warranty, the deductible but the water heater. The next step is to take the Nationwide Warranty to small claims court to try to collect my money. After reading all the complaints about this company, I don't know how much success I will have but I am going to sue them. If people are smart they will read all the complaints before they sign with Nationwide Warranty. I wish I had.

We were without water for 3 days and I had to pay out $626.00 for the water heater, $45.00 deductible and $229.49 for the premium to the warranty company. We have to fight with the manager, put on hold for ever and had no water for 3days. Even the plumber was put on hold and never got thru to the manager. Our stress level was thru the roof.

On 2/9, I tried to contact Nationwide Home Warranty to have someone look at my heater blower. I was on hold for 1-1/2 hrs with no answer and then was suddenly cut off, and it was said the office was now closed. I sent an email as the voice message said. No response. On 2/12, I tried again and finally got a person on the phone who took my claims. The repairman came and said it needed a new blower and he had to contact Nationwide Home Warranty for approval. He also could not get through.

The next day I called the repairman and he told me someone from Nationwide was going to contact me and that they needed additional information. They never called. On 2/17, I finally got through and I was told I needed to provide maintenance records. I said, "What?" This is a 28-year-old heater. They were serious. They said I had to provide documentation that the unit was serviced annually and that the air filters were serviced properly. Seriously? A 28-year-old heater? I asked why I was never asked for this type of information before and the representative replied, "We have the right to ask any time." The heater is still not repaired and could go out any day according to the repairman. The cost for repair is almost $500.00, which I cannot afford out of my pocket and which is why I carry a home warranty.

I have a home warranty with the said company on my rental home in Scottsdale, AZ. My contract number is N185xxx. They refuse to honor their part of the contract. They will not respond to a covered warranty item, (Pool) piping leaking. They will not call the contractor Donna at Perfect Pool back they (approved) to authorize service. The contractor has been calling them for 4 days, no call backs. I have been calling them, emailing for days, no response either, please help. It is costing my renter's 3 times the average water bill.

I have a leaking pipe inside an inside wall. The leak is caused from piping material they no longer use because after time, the pipe splits which is what happened to me. The company said it was a frozen pipe and claims that is what was submitted by the plumbing company they sent to do the repair. I contacted the plumbing company and they said they did not say it was a frozen pipe and sent a copy of the work order they submitted to Nationwide. It does not state anything about frozen pipe. The leak has been leaking since last November 2009. I have drywall damage, water soaked sub-floor and mold.

I used every excuse and gave me the big runaround about my broken hot water heater. After three attempts at repair, the technician confirmed it need to be replaced. Some bogus issue was brought up about code compliance and coverage was denied. I was told to bring it up to code and then they would replace it. The only way to bring it up to code is to replace it. I was told to replace it and they would pay their obligation of $500 which their technician would have charged to replace it. Just send in the receipt to the Appeals Dept. Of course, they denied any coverage. This company does not answer the phone, is very rude and will not directly answer questions. There is nobody you can talk to higher than a manager. Corporate will not take any communication from customers. Unheard of! The worst.

Empire Home Warranty is also known as Nationwide Home Warranty which is also known as Champion Home Warranty which is also known as Colonial Home Warranty. All of these are owned by the same Brooklyn Scumbags that Warranty Week warned us about on Nov 5, 2009, and these are the same thieves that refused to repair my AC last summer. Someone has to stop these people. This is the fourth time they are attempting to steal our hard earned money. We must get the word out. Do not buy from Empire, Nationwide, Champion, or Colonial Home Warranty. This is the biggest home warranty scam of the century and it must be stopped. It is my mission to stop these people.

It is not my opinion that these are the same people starting these companies. I have proof. Warranty Week wrote an article about Nationwide and Champion being the same company, and poof Champion disappeared. Then I found that Google cached pages being hosted by Champion with the same text on the pages as the text found on Empire! Then Colonial Home Warranty opened, they just like Empire, has a Delaware state address and the domain names were both registered on godaddy.com with private registrations, empirehomewarranty was registered on Aug 11 2009 and colonialhomewarranty was registered on Aug 10 2009. Only the Lord our God can tell us how many other websites these home warranty scammers are working on opening to try to get even more of our money.

These people need to be shut down. Below are some comments from home warranty reviews about Nationwide Home Warranty which is a.k.a. Empire Home Warranty a.k.a. Colonial Home Warranty a.k.a. Champion Home Warranty. Never, never use this company. There are so many fine prints to their contract, it is unbelievable. Had a hot water heater leak into my carpeted basement, and they wouldn't cover it because I didn't have routine maintenance done on it. And then, they wouldn't give my money back or cancel the contract after only being in the contract 6 months. Don't use them!

Horrible company. Contract says you can request service 24/7. Company is only reachable by phone, if at all, Monday to Friday, regular business hours. Techs can't get authorization to do repair because they are closed? Will not renew and will never recommend them. I've had 2 service people out to fix my heat--starting Nov 09- the first man said that the furnace is supposed to run for 2 minutes and then shut off--the 2nd said--no that isn't right--but can't figure out how to fix it. I'm afraid that I've been duped -though American Home Shield didn't seem any better.

Please do not use! Very poor company to deal with! I purchased 5 contracts for 5 different properties and put in one claim for my dishwasher. Got a complete run around, customer service not knowledgeable, was on hold for supervisors twice for 30 minutes each time and they hung up on me. 10 days later and my dishwasher is still not working. Don't know what to do! I hope I save you a lot of aggravation. Choose another company.

Beware of Nationiide Home Warranty. What a scam! When it comes the time to have something repaired, you can forget it. After 8 months of paying in (after leaving another company) and paying $45.00 service fee, I was told no. They can pick and choose what they want to repair or not it seems and if you're not happy, they just tell you to cancel. Nice customer service. I'm so disappointed! I have a non-working refrigerator with 2 young children. Do not use this company, very uncaring like talking to robots.

My husband and I bought Nationwide Home Warranty after our home warranty left our area. Our first time we called Nationwide was because our oven was not working properly. This was on 9/11/09. We paid $45 service fee and the company sent, Rush Appliance, determined that there was nothing wrong with our oven. We called a second time after our oven was becoming increasingly worse in November 2009. Nationwide sent Rush Appliance again on November 27 and we paid another $45. The men who came determined that we needed a new igniter, however, they had to order the part. Rush came out again on December 4, 2009 and "fixed" our oven. The oven worked the first time I used it, however, it gave off a burning odor. The next day, I tried to turn on the oven and it would not start at all.

Frustrated with Rush Appliance, I called Nationwide Home Warranty again and told them I would like someone else to come out because Rush has been out twice and was unable to fix my oven. They sent Bryan's Appliance service on 12/1/09 for another $45. This company said that the igniter that Rush Appliance installed was improperly installed (upside down) which in turn burned out our safety valve and wiring harness. Bryan's informed us that this is a very expensive job to have this fixed. Nationwide meanwhile closed out Bryan's Appliance and put our claim under review. Nationwide determined that they would not pay for our oven to be fixed because they do not cover improper installation and that it was up to us to contact Rush and have them fix the problem.

I called Rush and they came out and said that it was not improper installation, but a faulty safety valve. Rush Appliance put in another report to Nationwide. Nationwide continues to refuse to fix our oven and our claim has been denied. Further, customer service is not helpful and unfriendly! Each call takes approximately one hour where most of the time is spent on hold. The last time I called, 1/18/10, I was not only put on hold but the person who was working with me transferred me to someone else and then refused to work further with me and told me that they told me my claim was denied and would not talk to me further.

I am very unhappy due to the fact that Nationwide sent out a service provider who made my oven worse instead of fixing it and now refused to do anything about it! I spent $135 in service fees and have no working oven. This is on top of the $494.99 we spent on the Nationwide Home Warranty. I still do not have a working oven. I spent $494.99 plus an additional $135 in service fees for the three times companies came out to fix the oven.

My oven quit working and I have a problem with my shut off valve in my bathroom since November 2009. I have called Nationwide Home Warranty about 20 times since November for service. They finally told me that they do not have any service providers in my area and wanted me to find some! I told them that was their job, not mine! They didn't have any problem cashing my annual premium. I have continued to call, with no luck at obtaining service. I finally gave them three providers in my area, checked back with them the next day and was told that the providers would not do business with them. I wonder if the providers have been "burned" by this company or forewarned about the way Nationwide does "business."

To date (1-16-2010), my oven and sink are still not fixed! I was told that I could go ahead and get them fixed, fax the bill to Nationwide and might get reimbursed if the repairs fall within my contract guidelines! What did I pay the insurance premium for? This company is not interested in service, just cashing the premiums and then giving the policyholders the runaround.

On January 8, 2010, my house heater went out. I have three children under the age of seven in my household and the temp at night was getting down to 9 degrees! Nationwide's advertised 24-hour, 7-day a week number was not being answered! I received a recorded message that I would have to call back "during business hours." What? Do they understand what 24-hour, 7-days a week phone number is?

I had to call a technician myself, pay weekend rates and when I finally contacted Nationwide on Monday, I was told that I "might" be reimbursed if I fax the bill in and it meets "the contract's guidelines." I will never recommend this company and will not renew my contract. I highly recommend First American Homeowner's, who I previously had and my mother still currently has. We never experienced any problem with them in the six years my mother has been with them. I agree that when I call Nationwide's number, the service reps are not cooperative, refuse to transfer me to a supervisor and tell me to "send an e-mail." I cannot use my oven, bathroom sink and my family's safety was threatened when the house heater went out in 9 degree weather.

Every time I call for service repair Nationwide Home Warranty, they deny the claim. Today 1-12-09, I had an HVAC contractor come over to repair a radiator leak which was covered under the policy and when the contractor called to have approval to replace the leaky valve, they told him I was not covered. This is about the 5th serviced call I placed that was denied. I bought the policy on 05-31-09 and had nothing but disappointment with Nationwide Home Warranty.

I had problems with HVAC unit back in April 2009. I had just signed up with Nationwide Home Warranty in February 2009. I called to request service. Service appointment was set for 5:00 pm on April 21, 09. Tech arrived at 8:20 pm. After 25 minutes of assessing the problem the tech concluded that, "System electrical circuit is burnt out. Need to replace the air handling unit with new heating element." I paid the $60.00 service fee and the next day called another company for a second opinion. The very next day my unit was diagnosed as having a "bad blower relay". Tech replaced bad blower relay with a new one and unit has since been working properly. Nationwide was negligent in servicing my unit. I requested to cancel the new contract and they said absolutely not. So I was stuck for an entire year. I'd like them to pay me back the all my money for the entire year plus all legal fees.

One week prior to Thanksgiving holiday in 2009, my oven in my home would not work, and a few burners on my stove top were not working. Nationwide said both items were covered, and that I just pay the repairman $50.00. A couple of days later, a technician showed up and said my computer board in the oven is not working. He also said that he would contact G.E. to order the part and get approval from Nationwide. He further said he would for an additional $50.00 repair my stove top and to begin work. I told him this was ridiculous. He said he had two separate orders. Nationwide had told me that everything would be covered under one order and one payment of $50.00.

I told the repairman to forget the stove top. I'm not paying any more money and to leave it alone. The repairman said he would call back tomorrow and let me know about the repair to my oven. He never returned my call.

I called him back a few days later. His office told me the part is no longer available. GE does not make it anymore, and it cannot be found anywhere. I contacted Nationwide to ask them to replace my oven based under the contract that if it can't be repaired, it would be replaced. They told me they had the right to settle and they would offer me only $100.00 settlement. I told them the offer was unacceptable. They said the authorization department made the decision and that they could not do anything. I told them a replacement oven would not be affordable with the help of $100.00.

I spoke to a supervisor, and she could not help me. I asked to speak with the authorization department, and they said I could call them or speak to them. But there is no number to call. They told me I could only email the corporate office.

Till this day, I have not resolved this matter. A password was supposed to be emailed to me, and they never sent it. This company is a scam and a ripoff, and they do not live up to their expectations and are rude. I have never experienced this with other warranty companies.

On December 26, 2009, I called Nationwide to have a plumber come as soon as possible to my home because of a big water break under my kitchen sink. I looked under my sink and saw one of the lines spraying water everywhere. A plumber showed and told my wife the faucet was not working and would need to be replaced.

I later asked my wife how he determined that the faucet was not working. She said that he looked under the sink and did not use any tools to attempt to repair and just said that there was a block or corrosion in the faucet. I came home from work that evening and tested the faucet and it worked perfectly fine. My wife said the repairman was going to report the problem to Nationwide and he would call back with an answer.

He never called back, so I called the plumber and asked him what had happened. He said, "Oh! Nationwide denied your claim." I told him, "You know, you misdiagnosed my faucet, and it works perfectly fine. You need to repair my line under the sink." He said, "You need to take it with Nationwide. I told him, "Why don't you call Nationwide and tell them you misdiagnosed the problem at my sink and to reopen the claim." He said no and told me to call somebody else to fix it. I told him if he is a man of honor, he would help me and that we already gave him $50.00.

So I called Nationwide and explained to a few reps and two supervisors about the misdiagnosis in my kitchen sink. Again, I was referred to the corporate office with no address and no phone number, only email. And no password has been issued to me.

The sales dept of this company called me and promised me some promotion so I thought that's a good deal and gave my credit card number to hold on the promo deal. But when I got the contract through email, it was different so I didn't sign it and I called back and they were so unprofessional and rude. So I decided not to go with them. I told them to cancel it out but they wouldn't cancel it unless I send a letter of cancellation and will get charged for cancellation fee even without the contract.

So I sent it anyway in 3 days but they wouldn't give me a cancellation # or confirm email, so I disputed the charge through my credit card company and they are still trying to fight with my credit card company that I haven't cancelled the contract and will not give me the refund. I just saw so many complains about this company and I can only imagine how they will treat me if I kept the business with them. I hope you guys can help me and I will be looking forward to hear from you. Thank you so much for your hard work for those who need help. Thank you.

I purchased this home in June 2007. My water heater was inspected by my home inspector and pronounced operationally sound. On December 28, 2009, I noted water on the floor and in the pan surrounding my water heater. I shut power to the water heater off at the circuit breaker and began diagnosing the problem. I discovered water running down the side of the water heater and pulled some of the outside paneling loose to see where the leak had sprung from.

I then noted that there was a weld that appeared to have torn, due to age, on the side of the tank. There was no outward appearance of damage, and I had to go far beyond typical observation to discover the leak. I had to pry the outside cover and the insulation off the tank to see it.

The water heater had a manufacture date of 1995 and presumably was installed sometime that year or the next. I was confident, that because I have been a homeowner for 15 years, and I routinely do much of my own maintenance around the house, including flushing my water heater twice per year, that my home warranty with Nationwide would cover the replacement cost of the water heater.

My wife contacted Nationwide last evening, and the person taking the information insisted that we would receive a phone call or an email within a few hours. A few hours later, I called Nationwide, to let them know that I hadn't received my call back or an email. There was no answer. This morning, I contacted Nationwide to check the status, only to find that the contract we had purchased (for the second year at $324.22) in June had never been signed. So nothing had been done on my claim.

After spending 20 minutes or so, speaking to an exceptionally pleasant lady named Crystal, we finally got that issue settled. A short time later, I received an email stating that a plumber had been contacted, and I could call him to come and check the water heater out.

I called him and spoke to him about the warranty, and he said he would come right over, but that he would require full payment after authorization from Nationwide and that Nationwide would need to reimburse me rather than him. I again contacted Nationwide to confirm such an arrangement was acceptable and was told that as long as we paid the $60 service call fee, that it would be acceptable.

Shortly thereafter, the plumber arrived and confirmed that the side weld on the tank did indeed tear open and that routine maintenance could not have detected nor prevented it, as the tank was expected to have a service life of around six years and the fact that it was still working was a credit to my routine maintenance. (I drain and flush my water heater every January and every June. I installed a water softener and whole house water filter in a further attempt to prevent plumbing problems due to minerals in municipal water supplies.) The plumber left, after speaking to Nationwide, and we were confident that my water heater would be replaced and that Nationwide would at least pay part of the expected and reasonable $550.00 replacement and installation costs.

When I hadn't heard anything within a few hours, I again contacted Nationwide, only to be told that I needed to provide maintenance records. At first, I found it laughable. Who actually keeps maintenance records on their water heater? Then I found out that the telephone representative was being serious. When I suggested that I could document my maintenance on the water heater, I was told that that would not be acceptable, as it must be performed by a professional. "A professional what?" I asked.

I was told that many people provide maintenance records showing that their water heater is actually flushed out by a plumber. Who actually contacts a plumber or contractor to actually perform routine homeowner responsible maintenance? If my furnace were to break, would you need records showing that a professional came in and changed the air filters every 90 days? I maintain my own automobile and simply write down the dates and mileages of my oil changes, and even automobile dealerships and manufacturers accept my personal records. Though I never thought to document when I flush the radiator in my car, any more that I thought to document routine maintenance on my water heater.

Had I known that "maintenance records" were required, and that Nationwide would find excuses to refuse payment at every turn, I would simply have paid the man to bring the water heater today instead of having to wait an additional 24 hours (at least) for Nationwide to make a decision.

My 15 year old water heater, which has performed admirably for two and one-half times its expected service life, failed. Not something like simply stopped working, but actually burst a seam. I spent $324.22 last year and $324.22 this year on a home warranty that I haven't used ever. I spent $60 to satisfy my requirement with Nationwide's policy on service calls.

My water heater is broken. I have a house with five people living in it, who are unable to shower. I promise that one of three things will happen, and I present them from most favorable to least favorable. One, Nationwide realizes they have made a most horrendous mistake and pays the balance of the $550.00.

Two, Nationwide simply refunds me my full contract price for the current year of $324.22, as they fail to live up to reasonable expectations. I'll let you keep last year's money, though very grudgingly, and I post my story and a copy of this letter and any replies to every single blog I spend any time at all visiting, as well as file a complaint to the BBB.

Three, you refuse to meet either condition one or two, and I file complaints with every state attorney that I can send an email to, and I complain to everyone who will listen. I post this letter and every reply you make to it everywhere, including posting it to the bulletin board at Wal-Mart, Sears, Home Depot, Lowe's, and any other place of business I frequent.

If you think that those are hollow issues, please note that I am disabled, spend every single day in front of my computer for hours and hours and am an insomniac. Nationwide's policies will be aired at hundreds of blogs with potential readerships in the hundreds of thousands, quite possibly millions. Yep, the big bad home warranty company and the disabled American Veteran wonder... How the public would view that?

There is also the quite distinct possibility that you could simply ignore this letter, in which case, I will have my attorney prove that hiring a contractor/plumber to perform routine maintenance on a water heater is not something the average person would do, and you are simply using it as a tactic to refuse paying.

The ball is now in your court. I want your response and decision in writing before Thursday, and in the event you call, just in case someone actually does make outgoing phone calls from Nationwide (not in my experience), I will be recording the conversation (some states require both parties to be aware that the call is being recorded).

I really wish I would have read all this before I started a contract with Nationwide Home Warranty. I have filed 2 claims with them. The first one was about 2 months ago and my experience was fantastic. My heater went out. I filed my claim on a Monday, a tech came out that same day and fixed the heater with no issues. I was pretty impressed until my 2nd claim that I made on Sunday Dec 20th for my garbage disposal. If you have read any complaints before this you know what I'm about to say. To make a long story short I had to make literally 15 phone calls just to get them to send me an email for a service repair shop. When they finally did, I called to make an appt. and they advised me that they dont' fix garbage disposals. Here I have already lost 2 days just trying to get a repair person. So I had to call again and again to finally get a new one that stated that they couldn't come out until Dec 31st. 11 DAYS AFTER MY CLAIM.

I called and talked to Shannon who claims herself to be a manager, but I have never in my life encountered someone in a customer service roll as rude or unprofessional as she was to me. She was screaming at me that I signed a contract and in that contract it stated that during holidays it could take more time. Technically DEC 22ND wasn't a holiday and my contract stated 4 days on weekends and holidays. If they are going to preach the contract, they should KNOW the contract. I was told the same thing as others about talking to a manager. Corporate had to be contacted through an email address which is ridiculous. I sent that email with no response until I threw in the BBB and the New York Attorney General's office.

Then I was responded with a form letter that states to call the main #. Luckily my contract with them ends at the end of March and I'm praying that nothing else in my home breaks. THIS COMPANY CAUSES NOTHING BUT HEADACHES AND IS GOING TO RIP YOU OFF TOO. DO NOT BUY THIS HOME WARRANTY. I will be going back to American Home Shield. They might take a few days to get someone out to your house, but at least they treated me with respect and I never had any issues with them not paying for claims or asking for proof of maintenance.

I called and called again to Nationwide, the Superisors were nothing but rude, and didn't seem to care what was going on. As of today, no electrician has been out to my house.

In Sept 2009 I called Nationwide Home Warranty to set up service for our A/C because it was freezing up..It cost $50.00 deductable and they added 2 lbs of Freon.,In Nov.the same thing happened, Nationwide sent out the repair service again, another $50.00 deductable, now Nationwide Home Warranty says I have to pay for a leak test which is $158.00, we agree to pay for the leak test and the repair service company said Nationwide will call us...Nationwide never called, I called John L at Nationwide and he said we needed to fax in all documents on any repairs on the A/C unit, I told him we had purchased the house 1 1/2 year ago and the only documents we had were the bills from the Nationwide claim since Sept, I faxed them over and called the same day, John L said the claim was pending and to call the next day..

I called asked to John and Nichole said the claim was denied because I did not have yearly service documentation from the previous owner who had died earlier in 2009 at the age of 93...I was very angry, if I had known I needed that info when I bought the house I would not have gone with Nationwide Home Warranty and they should ask those questions when customers apply for their warranty..I then e-mailed who Nichole said was at corporate Brian C, and got no response..We live paycheck to paycheck and can not afford to be wasting our money on a scam of a company..

Been without Heat for a week now, its 50 degrees down here in south texas so You know what that means to me ITS FREEZING. Nationwide sent over a drunk repair man to fix my heater all he wanted was the $50.00 deductible, he broke something that was not even needing service then he left and never came back. All he did was stink up my house like a brewery, break more stuff and then told them, I let a friend work on it so Nationwide denied my claim, they denied on false information now nobody will give me any answers. Just left in the cold and If I do get somebodyelse to come work on it then they will not ever work on it again..... Thats about right we oay our money and they just leave us in the dark or rather the cold !

I renewed my contract with them, prepaid and the co. has gone out of businss. Estimated I paid $ 420 for 14 months of coveage. If I renewed my contract, which I did I wouleget 3 months free. I lost $420

This company is the biggest scam. They have no intention of fixing our oven or any other claims we may have. $500 stolen by this company. We the consumers, and there are alot of us that have been scammed by this company should file a class action suit against them. If you are looking to get a home warranty plan RUN from this company.

Nationwide Home Warranty is the biggest fraud out there. Why hasn't a class action law suit been hurtled full force in their direction? I've read again and again complaints that, not only are they impossible to contact (unless you're looking for a quote, in which case they answer the phone in record time to pitch some fast deals), but then they weasel out of ever paying. For nearly 4 MONTHS, I've been trying to contact them by phone, e-mail, and fax, concerning an emergency plumbing situation I had to have fixed on a Sunday night. One customer service rep that I FINALLY got on the phone (after weeks) simple told me they hadn't received any of the e-mails or faxes. I told her no more money from me for my contact, at which point she droned on from a script about fulfilling my legal obligations under a contract -- never mind that Nationwide certainly wasn't holding up their end of the bargain.

I purchase a home warranty every year for my high-end rental property. Nationwide has declined all repairs requests submitted and want service records for items that don't need servicing. They have no intention of ever paying for anything, in fact, look for every reason not to pay.

Bought warranty to cover many appliances and my well on 6-25-09. called in because fefrigerator went out repairs added up to $319.00. The repairman called it in to nation wide home warranty and they told him not to repair it yet because they would have to have it approved, so he hung up with them. I called back and ask what there was to approve, It's not working and they've told you what the parts prices and their labor would cost. Still insisted that i would have to wait. (Thank god I have an outside refrigerator under the garage) then proceeded to ask me if the coils were ever serviced and kept clean, I explained to them that i pull my refrigerator out every (6) months and clean all the coils and clean the floor from dust and debris that get's trapped under there.

I ask the service repair guy if he would check the coils and let them know how he felt about them. He did and said they were in great shape and that actually he had not ever seen any coils that clean for a 9yr refrigerator. When i told them (nationwide home warranty) what he said, they refused to hear him tell them over the phone and said tell him to leave now! I told them that he was getting his tools and things together and would leave when i got off the phone with them. The repair guy stated that he would write it up stating the coils were very clean, and that it needed a heater and that the fifty dollars I paid him as a deductible would go towards the repair if he got the job.

Then they tell me well, you'll have to show us proof that you've had it serviced by a tech, not a do it yourselfer to keep the coils clean. It just kept going and going and they kept making up stuff as we talked. So i am with out the refrigerator in my home, but i have been making payments on this warranty and have given them $131.64 thus far.. Please everyone, Don't take chances with this company. they are a RIPOFF!!!. I'm just thankful something happen to my refrigerator in the early part of my contract and that i made monthly payments and did'nt lose all my money. I stopped payments from being drafted from my acct. as soon as i could. If there's an attorney reading these complaints, please help us. There are alot of people getting taken advantage of here. We seriously need to take a class action lawsuit against them instead of waiting till more and more people lose their money when our economy is hard enough to live in as it is.

I purchased home warranty from Nationwide Home Warranty for one year beginning July 26'2009. On 19th August 2009, I saw a leak in my air conditioning unit so I made a complaint about it. They forwarded my complaint to a local vendor Airflow Inc. The technician came to my house & found out the problem & he estimated this repair for $1630. When technician spoke to Nationwide's representative over the phone, she told him not to do any repair & advised him to leave. Without talking to me or telling me anything she hung up the phone. I did not let the technician go & called up nationwide again. Then their manager told me since water leaked from A/c unit & that water caused rust & they won't repair it. Then I said but air is leaking from the pipe also what about that, for that she replied that this unit is still under manufacturer warranty so they won't repair it. Whereas the truth is this unit is 12 years old & it's not under any manufacturer warranty. In front of me technician clearly told them that this unit is out of manufacturer warranty. They are just making excuses not to repair it. Since it was really hot here during peak summer & my kids were off from school, I had no choice but to pay for this repair out of my pocket. Then I called up this company & told them Your company is not at all good for providing such services & I want to cancel my contract & refund my money. They denied for that too These company people are lying for everything & they don't help at all.They are highly unprofessional & unreliable. I want my total money ($359.99) refunded to me from this company .

He sent the information to Nationwide that the BOOSTER PUMP THAT CONTROLS THE POOL SWEEP needed to be replaced. He also gave me the same information. I was told the next day that YOUR company instructed him not to fix it.

October 17th. Received a call from SOS pools that stated that the warranty company had asked them not to fix the pool and the claim was being denied. They stated they would not tell them why and that someone from Nationwide would be contacting me. NHWW never contacted me.

October 18th Friday - Called Nationwide as to the status of the claim and they told me that I needed to send additional documentation showing the pump was functioning properly up until the claim date.

I sent in records on Monday September 21st, 09 showing weekly maintenance to the pool that I pay out of pocket. I also called on Monday and was told someone would review them on Monday and contact me. No one contacted me.

There has been one previous claim on the pool (May 09) that was fixed by SOS pools where there was a air leak in one of the lines to the main pump where Nationwide had to pay out approx $35 dollars. The air leak caused the pressure to fluctuate and once fixed and tested by SOS pools, everything worked satisfactorily.

On Tuesday Sept 22, 09 - Again I contacted Nationwide and was told that I needed to send Maintenance records in and I informed them that I had done so and I was told someone would contact me by the end of the day. No phone call was made to me.

On Wednesday Sept 23rd, I again contacted Nationwide and talked to a Head Claims Supervisor named Sasha and she informed me that the claim was denied because the problem with the pump was preexisting. I asked why it was preexisting and she stated the claim filed in May shows problems with the pump. I informed her that we were talking about two different pumps. The pool pump is woking without any problems. The current claim is to the booster pump for the sweep that is not working.

Also I asked for the determination in writing as to why it was not covered and she stated that I had to ask in writing for them to send that. I asked to speak with her supervisor and she stated she was not there. I asked for her voicemail and she would not give it to me and stated she could have her call me back. I asked the supervisor name and she stated Beverly. I informed her that I wanted her to call me back as soon as possible. She stated she should be back in a couple of hours. I did not receive a call back from anybody.

Called in Again on Thursday (today) and spoke with a girl named Nicole. Explained to her that I was told on two different occasions that the claim was denied because there was a preexisting problem with the pump. I explained to her that the pool pump is functioning fine and the problem is with the pump to the pool sweep!! There has not been any claims or problems with the pool sweep pump. I was put on hold while she said she would go and "ask" and no one came back on the line for 45 minutes!! I finally hung up.

Again, this claim currently in not even on the main pump to the pool it is on the booster pump! There has not been a previous claim on that structure so there is no evidence of anything that is preexisting and all my maintenance records show is that the pool was functioning well up until the claim was called in last week.

I have re read the coverage materials that this structure is a covered service item and there is no reason to deny this claim.

They look for reasons to deny claims and lie to you on the phone. When I did provide the maintenance records, they still say the claim is denied. PLEASE REPORT THIS TO THE NEW YORK ATTORNEY GENERAL OFFICE!! If enough people stand up to them then maybe something will get done. Oh and I tried to cancel service and of course, they don't give you your money back!!

I have never ever seen such a scam in my life in America. Nationwide HOme Warranty is a company that is preying on public's hard earned money by luring numerous Americans (including me)for an attractive contract in many cases multi years for a large amount and DO NOT PROVIDE ANY SERVICE AT ALL.

I am truly amazed how such a company still exists in America. I have had unplesant experience thrice thus far since I purchased my contract a year ago. Absoultely a CHEAT and the firm has no intentions/interest of even providing the service that they agreed to in the contract. A Total CHEAT and A WORST SCAM IN AMERICA when it comes to COnsumer affiars!!

I really urge some Government/Legal authority to take stern action on this firm. I am truly afraid as to how many more Americans are falling in this SCAM if they are not internet or computer savvy. Truly it has been a nightmare with this company and I am sincerely hoping that the day would come for some authority to take firm action against this firm.

A home warranty contract was purchased from Nationwide Home Warranty on 1/14/09. On 8/26/09, a claim was filed regarding my Central AC. It took a while for Nationwide to contact me back and when a contractor was finally sent to my home to inspect the unit and it was determined what the possible problem could be, Nationwide would not cover the costs to conduct further tests. I understand that because it was explained that in the contract but when I was inquiring about what other resolution I had, the customer service representative was very rude to me and did not want to help me, just repeating that Nationwide would not cover any costs to inspect for damage.

I was told then that if I paid for the tests and damage was found, that they would cover the repair but since I could not find that in writing on the contract, I asked for written confirmation. I was told that I would receive an email but I waited for a long time and did not receive one. When I tried to contact Nationwide, I was placed on hold many times, sometimes longer than 20 minutes, and even hung up on. I wanted to cancel my contract and receive a refund for the remaining months that were left on my contract and I was told that the corporate office would make that final decision in three business days and I would receive an answer by then.

I did not receive a call back after three business days and I had to make the call to them just to hear them tell me that my request was denied. My complaint is simple: Nationwide has disrespectable employees with no concern for customers' needs and worries. I looked online and saw many other complaints against them and I wish I had read that before paying them for a contract that was a waste. All they do is take the money and not follow up on any claims which leaves me with a false sense of security.

My light switchs and outlets in the front of my house quit working. Repairman could not fix it from the switch plate. Looked puzzled the whole time he was there. He said someone would call me and left. Two weks later I finally talked to someone after numeruos times on hold.They told me it should have been fixed before the warranty began called it pre-existing. How could I have had it fixed when it was still working. The same week my gargae door began slipping. The repairman came cout and I showed him what was wrong. He said he would call them and come back tomorrow with the part. 1 week later I called him back and he said he was tired of waiting on the phone with them

Placed a claim on Nationwidehomewarranty.com to have water softener repaired on 9/4 with no response from the company. Finally, talked to customer service agent where I explained the problem and she asked me to contact the recommended plumbing services. The technician came to my house and after calling Nationwide, they denied the claim in which he wanted to take my $60 check. No resolution to this problem. This type of lack of service happened many times before. I'm officially filing a complaint with the attorney general.

i oredered services for my washer, diswasher and roof. i paid 120.00 and my washer and dishwasher is still not working. roof services was never approved. while the techician was here to provide serice to the dishwasher, he found that i needed electrical repairs first. no service yet and i'm out of 120.00

I have taken home warranty on two of my rental property. They are not reachable for my claim. They say that once the contract is signed and after 3 days, it is not cancellable. I had to replace the refrigerator since no one came to the premises to repair the refrigerator and I had to replace it at my cost.

By August 25, the A/C is not cooling properly again. We called an independent contractor to diagnose the problem. The problem was diagnosed as a leak in the evaporator coil.

We called Nationwide requesting that they send back the technician to check, they said we had to pay a new service fee because more than 30 days had gone by. A different technician comes by and diagnoses the problem as a leak in the evaporator coil. He submits the estimate for repairs to Nationwide.
Nationwide says they are going to review the claim. THEY DID NOT CALL US.

We call to see what is going on and they request FULL MAINTENANCE RECORDS for the A/C. When my husband asked for clarification (since their contractor had not seen anything wrong with the A/C just six weeks before, he didn't understand what kind of maintenance records they needed), the person on the phone disconnected the call.

When we called back to ask again for clarification, we were told it was too late in the day and that we had to wait until the next day to talk to somebody who could answer our question. We sent an e-mail requesting an emergency review on the grounds that Houston, TX is in a severe drought, that the temperature is very high. My husband called early in the morning and was told they would have an answer by 5:00 PM EST and that they would call us. It is now 6:20 PM EST, I have been holding on the line for over 30 minutes and I have not been able to talk to anybody.

Rejected our claim based on an alleged pre-existing condition. We signed up on July 15, they received payment July 16, we made a claim on August 9th, 4 days beyond the waiting period. They "claim" that they did not "post" the payment for another 9 days making us 4 days to early.

Signed up with nationwide for service contract on appliances and a/c heating. Signed up in June 2009. A/c problem occurred in late July. Had A/c inspected in April 2009 and all was well. Unit was less than 5 years old. Condenser problem occurred. Nationwide failed to cover even though unit working and they did not inspect which right they had under the contract. Nationwide asked for doumentation of maintenance which I provided the April 2009 A/c routine check and service. They failed to cover making excuse that I needed documentation of maintenance for each year. When they took over service it was working and they failed to inspect if they had an issue.

BEWARE! ITS A SCAM! BEWARE! I've been having a contract with Nationwide since March 2008. I had my first claim in May of this year which was a nightmare. I called and made a claim for my AC but after 3 days no one called me back and no technician was assigned to my claim. I called back (after 5 times and holding to speak with a representative) I was told that another technician was assigned to the job and after 2 days no call and no one showed up.

I called Nationwide and asked them if a certain technician was on their list of approved techs and they said yes. I called them myself and the technician came out the same day. After the job was complete he said that it was going to be $400.00 and that he was sorry but he no longer worked for Nationwide. Well I thought shame on me for not asking him. And of course Nationwide denied my claim saying that I never even filed a claim!

Three weeks later I had another claim for my washer. I followed the steps as I was supposed to and made a claim. After hearing from no one for 2 days I called Nationwide back and was told that they couldn't do anything because I DIDN'T HAVE A SIGNED CONTRACT! Now I have been paying monthly for over a year but I didn't have a signed contract on file! They sent me another contract- I signed it and sent back. Still after 2 more days-NO CALL.

I called them and they assigned another technician 100 miles away from my home and that technician never called me. I gave up and called someone out myself. That technician said it was going to be $490 to fix the washer so I decided to buy a new one since the washer really wasn't worth that anyway. So after 2 weeks I bought a new washer and asked Nationwide to reimburse me for the repair amount of $490 less the $60 service call. I had to send all receipts into the "appeals office".

After two weeks and no response I called them again only to be told by some guy who sounded like he was 12 that they would give me 1/2 of the cost. I was dumb founded and since I didn't do my homework before signing a contract with these people I just gave up and said OK. I got an email releasing them with a statement saying they would pay me $200 less the $60 call fee. I just signed and sent the release back to them. You would think they would have at least given me $200. Now I am waiting to see how long it will take to get a check!

I purchased 3 yrs for 3 homes and right from the beginning they promised Home Depot $50 Gift Certificates one per house per year. It's been about a Year and after many calls, e-mails they won't give them. I tried to cancel and they wouldn't let me. They claimed they didn't get my request in time. Then the First Claim was on my AC and they wouldn't fix it because I was told that I had to have receipts from having my AC checked yearly.

I gave them the receipts I had plus I had my AC people I use write something to the effect. But I ended up having to have it fixed on my own. Now, My Washing Machine is leaking water and I can't get any one to get in touch with me. I e-mailed, filled out a service online but every time I call the phone number it states that it is No Longer In Service!

Took contract in January 2009. First claim for washing machine leak was satisfactorily resolved but problem getting response from online claim. Had to call after two days.

Third claim checked that item was covered and again no response from onloin claim. Numerous calls and eventually after a week service man came. When he called in for authorisation he was told to hold service. I had to call NHW to find out they were holding for maintenance records. I argued with them (when I eventually got through) and told them I was dissatisfied with the service I was getting and wanted to terminate my contract. I was told I couldnt. I asked unsuccessfully to talk with a manager. At this point I decided to give up and go back to American Homeshield who I had only good experience with (four years and about five claims). I changed because NHW were cheaper and covered more appliances. Now I know why.

Anyway before I could do this my washing machine started to leak again so I thought as I was still paying and the last time it happened at least I got the problem fixed so I put in a claim to NHW.

Wrong this time still no response from online. Called after 72 hours but couldnt get through so sent e mail. No response so called after another 48 hours and was told tht claim had gone in but nobody had contacted me. They said they would put it in again and gave me company phone number. After 24 hours still no contact so called company who hadnt received the call and didnt even servuce my area.Called NHW again and they said they were waiting for a report from the repair company. I told them company had not even visited and asked to speak with a manager. I was told there was not one on duty (at 6pm eastern). I told the agent what a terrible company he worked for

There must be a way of getting out of the contract but how?

No one will respond to me about a claim from late January/early February! I cannot call because there is not direct line to customer service and I have faxed my claim 6 times and sent a nice letter to an address I found on the internet. They were to pay a claim on repairs for my washer/dryer unit that they had no contractors who could repair so they agreed to pay whomever I found. They haven't yet and no one will talk to me. What do I do?

Paid $120 in service calls to only have claims denied. Plus an additional $147.50 to have garage door fixed by a unaffilated company and will likely now have to do the same with current dishwasher problem. I'm stuck in a year contract and will have to open a contract with another warranty company just to get what I'm already paying for!

Our second story air conditioner went out in our home; we have two air conditioners in the house due to our home being two stories.

Now fast foreword two months and our older, but much more reliable, top story ac goes out. We call the insurance company and they wont file a claim based on the fact we filed a claim to have out downstairs AC fixed three months ago. They told us that the down stairs AC was the PRIMARY AC and they only insure that one ONLY ONE! And on the contract you have to pay extra for the upstairs AC. When signing the contract, nationwide home warranty NEVER asked if we had two air conditioners!!

So we had to pay $430 bucks, out of pocket, to have the upstairs ac fixed, and were forced to sleep downstairs on the couch for five days whale nationwide tried to work stuff out; Sending faxes to prove we have two acs, and we replaced one etc and were turned down in the end!

Finally, I was told that I should have it repaired at my expense and send them the bill, if THEY decide that it is OK then they will reimburse me. That is NOT what I agreed to. They were supposed to send me a licensed, and qualified contractor within 48 Hours for appropriate repairs. I have a $50 co-payment and the balance was to be paid, at a predetermined price by Nationwide.

My house is covered and my icemaker quit working. Called Nationwide for service and they sent me e-mail with a company. Paid him the $60 service call and he came Thursday, 7/16/2009 at 12:30 p.m. He called company and told them icemaker needed replacing. They refused to authorize payment saying it wasn't covered and said they wanted to speak with me.

When I called them customer service said they would offer me $150 to close the claim and e-mailed me a release to sign. I refused to sign it and wrote them a letter stating that I was covered and noted that the contract I signed, item #6.4.11 refrigerator/icemaker was covered. Cust. Svc. told me to use a contractor of my choice to have it replaced. I called around and found out the part alone was $179. and installation another $100 or so. The $150 offered would not cover the part.

I told them in my reponse that I want satisfaction, I wanted a replacement according to the terms of my contact. They have not responsed. I called the original contractor back and asked him to re-telephone them again asking for authorization to repair my icemaker. I have not heard from him or them. I stated in my letter that I would seek redress if they did not repond within 24 hours. In addition, I also stated in my letter that I was still waiting after more than 3 weeks for service on my garage door in which they referred me to a company that did not service my area.

refund any portion of the $725.72.

First they asked me for my maintenance records on the water heater. I sent them the records. It is extremely difficult to get Nationwide to correspond via email, they insist on corresponding via phone. After several attempts to get them to respond via email with the reasons for denying my claim they finally did so. Their reasons were the typical nonsensical reasons they have been denying many consumer claims on

their hot water heater warranty.

Here are the three reasons they used to deny my claim: 1. Due to the nature of the problem and the close proximity to when your policy became effective we requested records of any maintenance done on the unit {pursuant to section 9.1.2}.

My Response to Nationwide: Close proximity is not true: Date contract started and fully paid for was February 4, 2008. Date problem occurred was 14 months later on April 7, 2008. Your typical contract is for one year, I signed up for three years and filed a claim well beyond the normal contract period of one year.

None the less, I forwarded the requested maintenance records and they clearly show full compliance with the manufactures suggested preventive maintenance. "2. As stated under your contract section 6.1.1, your policy does not cover preexisting conditions. Additionally, your unit has had previous repair recently. " There were not any preexisting conditions. The recent repair occurred ten months after my contract with you began. The repair was a replacement of the T&P valve done by a licensed plumber. Prior to obtaining a contract with you the T&P valve was fully operational.

"Lastly, it was reported to us as replaced 2 years ago. Water heaters typically have a 5 year warranty and we don't cover units under manufacturer's warranty {section 6.1.2}. We therefore need this to justify covering you on the repairs."

My Response to Nationwide: The hot water heater is NOT covered by a manufacturer's warranty. We purchased a new home in July 2001. The home came with a new water heater manufactured by A. O. Smith. The water heater had a five year warranty which expired in July 2001. The heater burst one month prior to the five year warranty expiring. The heater was replaced on July 19, 2006. Unfortunately this replacement

did not start a new five year warranty. The manufacturer's warranty still expired on the end of July 2006.

I lost $725.72

In April I purchased a home service warranty with Nationwide Home warranty for a lump sum payment of $359.99 charged to my visa card. I started a claim with Nationwide home warranty on 16JUN09 to have my AC repaired. I gave the company 2 days to get a contractor to call me which never happened. Since first filing my claim I have made more than 20 calls and spent over 3 hrs on the phone or waiting get this resolved. Company employees repeatedly tell me my claim has been passed to a claim supervisor who will contact me or they are having trouble locating a contractor that is willing to work with them in my area. I was assigned 2 diffrent repair contractors by Nationwide Home warranty that did not work with Nationwide Home Warranty. I was also asked by soffie a nationwide employee on 23Jun09 if I knew a contractor who would work with them. My response was "that is what I paid yall the $350.00 for".

28Jun09 & I still have yet to receive a service from a qualified contractor as outlined in their contract. My research after the fact, revealed NUMEROUS COMPLAINT websites regarding nationwide home warranty and there business practices. Many people have posted that they experienced the same problems I am currently. I do have a copy of the service contract I received from Nationwide Home Warranty. I want Nationwide to agree to cancel my contract and refund my $359.99 for not providing the service as outlined in their contract.

I was searching the internet and found that Nationwide was by far cheaper and decided to call and inquire about their service. I was told that I would recieve a full years service and a reduction in their deductible from 60 to 50.00 at 4 payments of 89.99. They offered a 48 hr window from call of claim to service from a licensed contractor. If they could not fix my appliance they would replace it. If I signed on with them the would waive their 30 day wait period and start coverage the very same day. What a deal! What a NIGHTMARE this deal turned out to be. 6 weeks after I signed up, I made my 1st claim.

I called NW and told them my oven was giving me some trouble - it kept turning off. I was told that I would recieve a call from a contractor SHORTLY. 2 days passed and I did not get a call so I called back. The same woman- who calls herself Carmen-said she would check into it - again saying Shortly my wait would be. another 2 days went by I called again- getting Carmen again and she tells me how backed up the contractors have been- She would see to it that they would call me back this very same day.No call- I call back again the next day- again- Carmen. She tell's me how she is now going to put me on Emergency Status.2 days later- so irrate and frustrated I cakk back- of course it's Carmen again. I ask if she is the only one working for Nationwide?

She tells me no- I just happen to get her at the times that I call. I ASK TO SPEAK TO SOMEONE ELSE.She tells me there is no one else there at the present time. I tell her that it is unacceptable to be waiting so long. What happened to this 48 hr window? I ask to speak to her supervisor and she tells me there isn't one. I'm so angry- I ask her who she reports to. No answer- She tells me to hold. 15 minutes later- I've been staring at my clock- she picks up the phone and ask how she can help me? I recognize her voice, I know it's the same voice I've been talking to- She tells me She is the Supervisor- not Carmen. I'm stunned - I go along with it and say Ok (carmen) I ask her what the problem is. She'll investigate- they'll get back with me "shortly".

3 weeks have gone by- calls to them every day. Noe I'm told they don't know where North Port Fl is! I ask if they are kidding? I say I want my money back -they have already taken 2 payments of 89.99. I want to cancel because they could not service me. She- Carmen of course - tells me that's not possible. By now- I'm on the verge of heart attack! She puts me on hold- another 15 minutes. She tells me they have found someone- @an hr away and he will be calling me to schedule an appt.

I don't know what to say- I'm so upset. I do get a call - I have someone finally coming out to look at my stove the following Monday. I guess I'm finally feeling like something is being done. Monday comes- Tech looks at my stove- says he will call nationwide for approval to fix it- and he will get back to me. 2 days later- no call- I call them to speak again with Carmen. Carmen tells me to send my maintenance log to her. I ask what is a maintenence Log? She says why everyone has a maintenence log! I say I don't have one. She tells me- Oh? well you're going to have to fix your oven out of pocket then. I'm going insane by now! I say wait a sec. If I needed a ceiling fan repaired I would have to provide a Maintenence log?

She tells me of course. I'm screaming now that this is a scam outfit. Of course she says have a nice day and goodbye. I at one go to cancel my bank card- not before noticing another charge of 89.99 has been put on it and I stop payment of the 50 deductible. I'm disputing the charges now thru my bank and have notfied BBB along with other companies. I don't know how this company stays afloat. How can this many of us get ripped off like this? Anyone out there with Suggestions?

Air Repair-sent by Nationwide-came to fix my AC unit. Repair was made, I gave technician my $50 check. He called Nationwide to make report. It was after 730pm in New York and claim could not be approved until next business day. I had to give Air Repair check for $215. to cover the cost of the ac repair. I called Nationwide the next day and waited all day for return call-none came. Air Repair also called Nationwide and no return call either.

On day #3 I again called Nationwide and was told that until technician fills out questionnaire that they would fax him claim could not be approved. I called again and again and constantly got put on hold. I finally got some nicer jerk that the other 3. When I asked why I had to pay for my own ac repair I was told that it was repaired after hours and approval was awaiting Air Repair's paperwork, which was only sent after numerous phone calls from me and Air Repair. Phone calls either from me or Air Repair are to no avail. Can I sue Nationwide in small claims court(they are in NY, I am in TX)? It cost me $215. + the $50. payment to technician to have my ac fixed. Nationwide, if I fax them my receipt, will consider repayment if and when service call is approved.

I am out almost $400.00 no gift card and now I have to try to get the warranty on my home reinstated at a cost of $550.00 with First American Home Protection which is the company I had previously protecting my home.

They recently denied a claim for their part of the repairs on my AC/heating unit because now all of sudden they want maintenance records, which they never even contacted me to tell me; I had to call them when my HVAC company was all of sudden told by Nationwide they weren't at liberty to discuss anything with them so I called to find out what was going on, 4 days later. As stated on their website "get you back up and running again fast" is biggest line, don't fall for it. I haven't been in the house long enough to give them any records, but BEWARE if you are with this company, this is their hidden loop hole of getting out of making the repairs if you provide them.

They tried to tell me that it was clearly stated in my contract that maintenance records would need to be provided for approval. It does NOT state that anywhere in my contract. I've already had two attorneys reread the contract and I can obviously read because they said the same thing. I addressed this to several contacts at Nationwide and the next person who replied to that said it's not us asking for them it's the manufacturer.

I have now filed a complaint with the BBB in New York and with my States Office of Commissioner of Insurance for Contract Fraud and consulted with 2 attorneys whom said I have a case but to try going through the Office of Commissioners first because they will investigate fraud acts among companies like this for free to you. They do handle problems like this for the fact that you are in a contract with a warranty company.

I highly recommend anyone who has been snowed and lied to even once on a denied claim they were suppose to cover to contact them only by written correspondences, GET IT IN WRITING; talk as little as possible with them via phone; keep all the emails and your contract and contact your local Office of Commissioner of Insurance and file a complaint TODAY against them. If enough people file fraud against them with places like your local Commissioner of Insurance and the Federal Trade Commissioner Protecting America's Consumers they will get shut down and never do this to anyone again.

I even have records from my building inspector and appraiser that the AC/heating unit was working properly at the time of purchase (an appraiser will not sign off if it is not working) so I am not trying to get away with anything and get them to fix something that was previously not working; they need to honor what they say they're going to do. If still in doubt about this company I'll show you proof of all the emails from this malicious company.

To whom it may concern.I was to make monthly payments on my plan with nationwide and they took out the hole sum of 399 dollers,i never used the plan for 5 months. I called in for a claim, for a leaking bathroom fixture, i gave all the information te the claims man.The next day they called me back they needed information on my claim.

I called them back after they put me on hold for an hour. They told me they couldn't help me with that problem, my contract says pluming no details, what kind of ripoff is this,

I bought into the Nationwide Home Warranty program because I am a 74 year old DAV, wheel chair bound from a spinal injury, and endure the agony of CPOD and a chronic heart condition.

Case No. 1 -- (Apr.9, 2009 to Apr.14, 2009) After filing notice of Garbage Disposal failure, Nationwide tried to have a very small garbage disposal installed to replace my larger version and caused their plumbing technician to make me pay an extra added service fee of $35 to get the Disposal installed.

Case No. 2 -- (May 21, 2009 to May 29, 2009)After 7 days of filing notice of my NG Water Heater pilot light failure, with at least one call be me every day after the 4th day, Nationwide failed to provide a service technician and would only say they were looking into their failure problem an would let me know of their findings. Am still waiting. Got call from Nationwide on May 27 to inform me that all Amarillo plumbers were booked solid and could not come to my rescue. (Of the 84 individual and company licensed plumbers in the Amarillo area, none will do any work for Nationwide because of Nationwide telephone haggling, and wasted time on telephone calls trying to get approval. Every one offered to come and fix my Water Heater within 2 hours of me confirming I will pay them fore parts and labor.) Finally had to get pay $155.30 for a licensed plumber to come, check, get parts, and install the new thermal couple with fuse link so NG pilot light would work so I could have warm bath water..

Case No. 3 -- (May 28, 2009 to Present day) Notified Nationwide of problem with NG Laundry Dryer. It is working but making very loud thump noise. I keep getting promises from Nationwide people, but no confirmed action. (A phone call to Appliance repair people suggested not to use Drier until it is fixed as more damage could be done.)

Case No. 4 through ?? -- (Unknown breakdown date) My home was built new in 1985 with a HVAC system, (100000BTU & 5 ton AC), 50 gallon Water Heater, built in Oven, Dish Washer, Garage Door Opener, NG Cook Top, Vent Hood, 5 Ceiling Fans, 2 Bath Room Elec. Vent Fans, an Elec. Attic Vent Fan. amd also has a Refrigerator/Freexer a stand alone Freezer, Large top load launry washer, large front load NG laundry dryer, with a Copper hot-cold water distribution system, all of which are covered by the contract with Nationwide Home Warranty. Like me, all divices are old, but presently working and without a doubt, will fail to work someday

Terms and Conditions of Home Warranty Policy indicate that all components of pool heating system are covered in Terms and Conditions

Company refuses to replace the gas valve which is a component in the pool heater. I have spoken to 3 levels of decision makers and none can defend or rationalize their random decision to exclude this one component. This company has so many negative complaints against it that I would feel that a class action suit against them could be warranted. They should not be doing business as an insurance company in the state of Texas

According to the Manufacturers users guide, all the maintenance and cleaning are things you can do yourself as part of normal care and cleaning. Ms. Martinez told me that since I could not provide proof that I maintained the refrigerator according to the manufacturer's requirements, the claim was closed. I provided information from the manufacturer about what they required but to no avail. When I asked to cancel they told me I couldn't cancel.

The contract states the following: "You are responsible for providing maintenance and cleaning on covered items as specified by the manufacturer to ensure continued coverage of such items. Nationwide reserves the right to request maintenance records". If the manufacturer's 'care and cleaning' suggestions are only related to basic cleaning and replacement of the water filter, I don't know what else [they] want me to provide. [They] are asking for receipts but how to you provide proof that you cleaned your refrigerator. I have not receipts for the water filters I purchased over the last 6 years, and no where in the contract does it state that I am to provide receipts from anyone. I asked that if I could provide receipts that I purchased a water filter (which has nothing to do with a bad compressor), would that be sufficient proof and I was told no.

I was also told I have the option to pay for the repair myself ($700), submit the receipts to them and they would review and determine whether it should be reimbursed. Yea, right. I WANT A FULL REFUND OF MY INSURANCE PREMIUM OR REPAIR/REPLACE OF THE REFRIGERATOR ACCORDING TO THE CONTRACT.

When I filed a complaint with the Better Business Bureau and state Attorney General's Office, Nationwide lied and told them that the problem with the refrigerator was a 'pre existing issue' and was not covered. NEVER, NEVER EVER did this come up with the repair person, my conversatins with the claims rep or in my repeated communications with Nationwide.

Not only is Nationwide a bunch of crooks but they are also LIARS.

Except for the $250. She never excepted our paid the 3k+++ for the guy's who rebuilt the basement nor for any of the parts like the dry wall and the Trim. All these bills she would not pay. I called them numerous times and finally gave up. Nation Wide left us out to dry and could have cared not have cared less about us.

I decided to switch home warranty companies. I emailed Kevin Moore at Nationwide and was quoted $380.00 to be made in 2 payments. First payment was on 3/18/09, second on 4/18/09. I go to check my bank account on 5/16/2009 and find that I have a credit card transaction from Nationwide in the amount of $190.00. This apparently was done on 5/15/2009 @ 3:50 am. Because of this my account funds were held up. Then I occurred $315.00 in overdraft fees.

When I spoke to R. Johnson on 5/18/09 - he stated he was sorry and would put a credit through immediately. I explained what occurred with my bank account and got upset since they were not authorized to take these additional funds. I have their email stating the terms of the agreement. He became upset with me. Then I have been corresponding back and forth with my back, disputed the charge (haven't seen the credit) and currently have the overdraft charges on my account.

Today I called again, and got R. Johnson again. He asked me to hold and then J. Ryan, the company's representatitive came on the phone. He was very rude! He stated I had 30 seconds to talk and I explained I needed longer. He advise again that I had 30 seconds. I asked what the were going to do regarding the overdraft charges I incurred because of them and he stated "You won't see a dime".

I regret signing up with this company just to save some money. Now that I've researched them on the BBB - I see they have an unsatisfactory record. I don't trust them and expect that I'll need to cancel my card. I truly hope that we don't have a claim because everything that I have now read - this company is a SCAM! I incurred $315.00 in overdraft charges, please still do not have the $190.00 credit they stated they did. Went 5 days without money! I would prefer to cancel this contract but know I will not be able to.

I signed a contract with Nationwide Home Warranty on April 21, 2009. I gave them $823.18 on one of my charge cards which is being disputed at this time. I called them on May 14, 2009 for service on a freezer. The following day I received an e-mail from Nationwide Home Warrant telling me to contact a company out of Tampa (2 Hrs. away from where I live).

I called Nationwide Home Warranty immediately after I spoke with the company in Tampa to set up another appointment for the repair of my freezer. They told me that they did not service my area and to call Nationwide Home Warranty back with this information. I called them back and was told it would take several hours for someone to call me to set up an appointment. Since that time I have been making numerouse telephone calls and e-mails to either get the freezer repaired or my money back. It is now May 20, 2009 and I have not heard back from them.

My food in the freezer has defrosted and is just being kept cool. I will be throwing hundreds of dollars of food out soon in fear of spoilage. If it had been repaired within in the 48 hours promissed on the contract this would have never happened. I have been hitting the quick freeze button several times a day to try and keep things frozen. This worked for a few days. However, it is no longer working.

Nationwide Home Warranty Company is playing games with me. They state I have not signed and returned the policy contract, even though the policy has been paid in full. I have faxed it the 2 different fax numbers (I have the successfull faxed receipts) and I have certified mailed it using USPS and have the returned stub with a signature on it. Nationwide still will not acknowledge they have received the documents and will not do business with me until they recieve the signed contracts.

Unfortunately, I live in California and their office is in New York. Driving it to their office is not possible. So I paid for a home warranty policy that Nationwide refuses to acknowledge. I have all supporting documents. The consequence is I just will have to find a repairmen and pay for the repair myself, even though I have a home warranty policy from nationwide that's not worth the paper it's written on.

Service records?? I have never serviced any of my appliance? I have to buy a new washer will cost me at least $500

When he didn't come, I called to find out why and was told that Nationwide had denied the claim because there was rust on the unit. The unit had burn marks by the burner access door and a small amount of rust artound the frame of the door. The leak was from the underside of the unit. I called Nationwide, they denied the claim to me on the phone. Needing to keep my tenant in hot water, I replaced the unit at my expense to the tune of $575.

I spent the next few days on repeated calls to Nationwide disputing the denial and asking for a reversal of their decision. they continued to deny the claim. I asked to speak to a supervisor who repeated the denial and would not waver from a scripted response.

A week later the furnace in another unit was making noise. I again called Nationwide,they sent out a repairman. He determined that the motor needed to be replaced. He too had to call Nationwide for approval and would return the next day. Several days passed and I had not heard from him. I called him and he stated that he hadn't heard from Nationwide either. I asked him to give them a call which he did only to call me back and tell m=e that they denied the claim. Their reason again was the presence of rust on the unit and the fact that it had been serviced before by another company.

When I questioned the repairman, he said he told them that there was a sticker from another HVAC company that cleaned the unit and that there was a minimal but normal amount of rust on the burners. (the unit is 15 years old and was inspected and cleaned when I took over the property 2 years ago).

I again called Nationwide furious at this point. I got the same scripted response. I asked to speak to a supervisor and received the same response. I then called the sales department and spoke to the salesman that signed me up for the policies. He as surprised at the response by the service department and asked me to hold on while he transfered me to someone that could take care of me. He transfered me to the same "supervisor" I had spoken to earlier.

I asked to speak to someone above her and she referred me to the admin offices but the only way I could contact them was by email. I then asked for the president of the companies name and asked to speak to him and was told the only way to reach him was by email to the admin office and that neither the admin office or the president spoke directly to customers. Finding that disturbing I attempted to cancel my pollicies and was told that I agreed to a 12 month program and that they would continue to charge my credit card each month.

I contacted my credit card company and have had to contact them every month to dispute the charges that continue to show up on my bill.

I am still fighting with them to cancel my policies and stop charging my accounts.

As a side note....I have returned to American Home Shield bhecause I never had a problem with any claim I made with them. It costs more, but I guess you get what you pay for.

We had a water heater that leaked. We Nationwide, customer service sent out a plumber. We paid the plumber 60.00, just to verify there was a leak. The plumber called over to Nationwide Home Warranty with the findings. Nationwide requested us to provide maintainence records in which we provided 1year of 6 months maintainence warranty. They still denied the claim due to lack of maintenance records.. Sent them another years of maintenance records.

After numerous calls they said they denied claim due to lack of suffient maintaince records. I requested to speak supervisor, adjuster or someone who could help me. Customer service would not allow me to speak to anyone. Customer service said that they are update daily but could not give me a definite answer to why it was denied. They did not give me an ounce for significant justified reason to why it was denied. Yes, I do agree with all the complaints against Nationwide regarding their reputation to rip people off.. In this economy we do not have the money or the patients to be repeatedly frauded by a home warranty people. DO NOT GET WARRANTY FROM NATIONWIDE HOME WARRANTY....!! BE WARNED!! Because they said it was under review for a days, water damage on drywall increased, unable to use water heater and financial hardship due to replacing out of pocket.

I purchased and paid for a one year home warranty on May 26, 2008 in the amount of $360.39. On April 6, 2009, almost 2 months before my year contract was expired, another $360.39 charge appreared on my credit card for which i didnt authorize or agree to. I have my original contract which clearly states that it was for one year. I filed a claim with my credit card company for a charge back and when they contacted Nationwide, Mr. R sent the credit card company a letter saying my contract was for 2 years and i agreed to annual billing. I tried calling and emailing the company several times over the last month and no one will return my calls or messages. The charge is now in arbitration with the credit card company along with copies of all documentation proving that i did not authorize this charge.

I purchased a home warranty with Nationwide Home Warranty on November 20, 2008. My air conditioner was leaking water and I called Nationwide for a repair on May 12, 2009 . A very nice serviceman came out and diagnosed the problem as a cracked drip pan at the evaporater. I paid the $50.00 service fee. The repair man later called me to tell me that Nationwide Home Warranty had rejected my claim because this was a "pre-existing condition'.

I called them and they claimed they wouldn't pay because the unit was over a year old. Hello! Never heard of that one. I corrected them and told them it was a new unit installed on July 25, 2008 and that the warranty on the unit covered the parts but not the labor.

They still refused to pay the claim. Didn't matter that I faxed a copy of my receipt to prove that the unit was still new. This is the first time that I have made a claim on the home warranty. The total bill for the labor would be just over $200.00. Their refusal of the claim just doesn't make sense. I plan on following up on this complaint with the New York Attourney General's office, the Federal Trade Commission, New York State Insurance Dept., and the Department of Real Estate for my state. Also, I requested a refund or at least a prorated refund and was told that you have to request it within the first three days after you purchase the home warranty.

I was lured to sign up contract for 2 years for Home Warranty program for a large amount of money. They made me run around when my heat unit broke for a month and I had to shed @$200 to fix it myself. Recently my Dryer broke and I had to spend the whole day to reach out to them couple of times for no use. They wanted me to re-sign the contract to dispatch a contractor. When I got the contract it was completely wrong with the no of years of contract that I paid for and the other critical contact details

They asked me to fax since they could not make their web system to work for me to electronically sign. But I would have tried faxing 6 times on May 13th 2009 but had no luck. I wonder if they even have a fax machine and a valid number to begin with.

NY State government needs to take immediate action to either close out this company or take legal actions against them. There are numerous company who fell pray for this unprofessional/unethical company. Money lost due to disturbed work - 7 days worth of my time spent tracking/chasing them. - $1500 Money spent on 2 repair that Nationwide Homewarranty should have taken care of - $600 My 2 years contract - $700

What happened is my air conditioned went out.I took several days for someone to come out,when he did come out he had to call to get authorization.They told him they had to get in contact with me ,when I call them they said I needed maintenance records.I just bought home in 2007. Why would I have someone to maintenance a fan on a air conditioner?This company is very unprofessional and I want my money back for pain and suffering mental anger,stree.Money I did not have I had to pay another company to fix problem let me know how can this compnay be closed for fraud.Playing around with this warranty company me and my kids went a week without air in the summer. me and husband had to come out of pocket to pay $260.00 for our air condition to get fixed,very stressed,pain and suffering

About a year ago, I bought two policies from Nationwide Home Warranty for two houses I own. In October, I needed to have a fawcet repaired at the older house. Nationwide sent the worst pluming contractor in the world, Will-Co. Plumbing of Houston, to my house to do th repair. The house is 45 yrs. old and although most of the components have been replaced or repaired over the years, the fawcet/valve for the washing machine, had not. William (of Will-Co.) came into my house complaining about what a terrible home warranty company Nationwide is. He did the repair and I paid him the "deductible".

In early February, William called me to say that he was placing a lien against my house for non-payment of the amount that Nationwide owed. I called Nationwide and talked to a CSR who told me that Will-Co. had not submitted an invoice. I called William back and he said that was "a lie". Today (April 30th) while I was home sick, I received a call from the law firm of Morgan, Stearns and Taylor of Fort Lauderdale, Florida demanding that I give them drafting information "TODAY" to pay the $132.50 that Will-Co. (allegedly) had invoiced Nationwide for and still had not been paid. Against my better judgment, I gave a total stranger information regarding my checking account, just to keep my credit clean. Had William at Will-Co. just picked up the phone and called me to tell me that Nationwide had not paid the claim, I would have given him a credit card number or mailed him a check. I NEVER refuse to pay anyone who does work for me.

This whole scenario could not have been any worse from beginning to end....Nationwide dispatches the most immature, arrogant plumber, in all of Texas, to my house. Then they refuse to pay the invoice they owe. And, I get to talk to the lowest life form on the planet....lawyers who are cebt collectors. Needless to say, I have not renewed either of my home warranty policies with Nationwide. I still wouldn't buy a policy from AHS either. Does anyone have agood experience to report with a home warranty company???????

I was lucky to have cancelled my credit card be for they could use it .

I recieved a call from them 4/27/09 & fell for their scam. I used a credit card. today 4/28/09 I called to cancel but found a night mare. A young punk named MICHAEL said I would not be getting any money back. the boy was very argumentative. I cancelled the credit card .

I have had nothing but problems with Nationwide home warranty. My hot water heater has a shortage and I can't even get enough hot water to take a whole shower. I called them and they sent out a repair guy and the repair guy recommended a whole new water heater. Nationwide refused to approve this claim unless I submitted service records for the water heater. I just moved into the house! Where am I supposed to get service records and how would I know if the previous owner even serviced the water heater?

About a year later, I called back with the same problem and they sent out a tech and yay! they found a problem that doesn't require a whole new water heater and Nationwide has agreed to pay. Except now their professional, licensed, reliable and trained technician will not return my phone calls about completing the work! I've called the repair guy and Nationwide DOZENS OF TIMES.

Even though the repair guy will not return my calls about coming to fix the water heater, Nationwide says they won't approve anyone else to come out to do the work because its already been authorized with this repair guy! It's now been 1 1/2 mos and the repair guy still hasn't come out to fix the water heater and nationwide still won't send anyone else!! I call almost every day. This is ridiculous.

If you're looking for a home warranty contract, DO NOT use Nationwide Home Warranty. The business they operate fraudulently advertises to resolve claims quickly and easily, a total scam. They deny all claims over $100, based upon their request for maintenance records. If you have been vicitimized by this company please submit complaints to: 1. The Better Business Bureau (in your home state and in New York), 2. The New York Attorney General, 3. The Federal Trade Commission, and 4. The Department of Real Estate (in your home state) 3 months after buying my house our HVAC stopped working.

They sent someone to fix it if the problem was under $100, but when they learned it would cost much more to replace my compressor, they requested maintenance records. I provided them with the receipts for furnace filter, testament that I cleaned the system out with a vacuum homse attachment when I replaced the filters, and a copy of the home inspection showing that the HVAC system was well maintained and in proper working order when the house was purchased only 3 months prior.

My problem is that I can not provide them with the maintenance records belonging to the previous owner because we have no way to contact them. I repeat, if you have been victimized, please submit complaints to the Better Business Bureau (in your home state and in New York), the New York Attorney General, the Federal Trade Commission, and the Department of Real Estate (in your home state).

We purchased our home along with a home warranty from Nationwide Home Warranty in September of 2008. We needed to use our warranty for the first time a few weeks ago when our dryer stopped working. I was anxious to get the dryer serviced quickly, but it took 4 phone calls to finally get a technician to come to our house. After diagnosing the problem, the tech said that the repair and labor cost would exceed the cost of a new unit, so the warranty company would be contacting me about purchasing a new unit.

I didn't hear from Nationwide Home Warranty, so I called them. They said I would have to pay to have the unit repaired or buy a new dryer because I don't have paperwork to show maitanance. I was furious at this point. I regularly clean the dryer vent and outside vent. I don't know anyone that services a dryer that is working perfectly. The contract does not state that I need this paperwork to honor the warranty. I have come to the conclusion that this company is fraudulent and dishonest.

I have spent too much time on the phone with this company trying to schedule an appointment as well as arguing about how unfair and dishonest they have been. In the mean time, I have spent countless extra hours dragging wet laundry out of the house so that I can keep up with my family's laundry.

I purchased home warranty from this company in January 2009. My hotwater heater broke down in march. I had to pay a service tech $60.00 to come and look at it. This is after it took me 2 days to get them to send out a service tech. Nationwide informed the service tech over the phone while I'm standing right there that they would have to talk to me before they authorize repairs. The service tech asked them if they wanted to talk to me because I was right there and they refused.

Okay now I'm out of $60.00 for the service tech. After they left I called Nationwide back and they told me I need maintenace records for a 25 year old water heater that when I moved into this house 15 years ago does not exist. Besides this water heater does not require maintenance. But you can't tell them that. To make a long story short, I'm out of $90.00 worth of premiums and $60.00 for the service tech. Not to mention I will have to pay for a new water heater myself. This company is a rippoff and I am sorry that I didn't dig deeper to find out more info on this company like this website. I'm usually more carefull than this.

I can only say that my basement was flooded a little because of this. I was able to turn the waterheater off.

I bought the warranty insurance for all the appliance . Contract # N127570 for our home including our hot tub. The hot tub had a leak . we called Nationwide and that was reparied in 3 days. One month later my washing maching that is 3 years old stopped working. I aclled nationwide a repairman came out and said a pay out would have to be done because the part that brok would be to expensive to fix it. Nationwide washed there hands of the claim. I was told that since I didn't maintain the washing machine properly they wouldn't pay anything on it.

I had copies of service work done on the machine and I faxed it over to them and no that still wasn't good enough. I was told several times over that I had't had the washing machine serviced so they would not give me a pay out. I had to go out and purchase a new washing machine today. Nationwide owes me money. They are rude and are not honoring the contract. I ccnacelled my credit card so they can't renew the contract like they have done to other people.

I filed a claim to repair a refrigerator. I was told by the technician who they assigned that the compressor on my 6 year old Maytag refrigerator was bad. Nationwide denied the claim saying since I didn't have maintenance records showing I maintained the unit, the claim was closed. According to the Manufacturers users guide, all the maintenance and cleaning are things you can do yourself as part of normal care and cleaning. Nationwide told me that since I could not provide proof that I maintained the refrigerator according to the manufacturers requirements, the claim was closed.

I provided information from the manufacturer about what they required but to no avail. When I asked to cancel they told me I couldn't cancel. The contract states the following: You are responsible for providing maintenance and cleaning on covered items as specified by the manufacturer to ensure continued coverage of such items. Nationwide reserves the right to request maintenance records. If the manufacturer's 'care and cleaning' suggestions are only related to basic cleaning and replacement of the water filter, I don't know what else they want me to provide. They are asking for receipts but no where in the contract does it state that I am to provide receipts from anyone. WHAT A BUNCH OF SHARKS!

I am out of $339 and my refrigerator does not work.

Finally needed to file a claim with them on my refrigerator and Nationwide says that they will not repair/replace my refrigerator unless I send them MAINTENANCE reports. I told them nobody pays for a professional to come out and take the temperature on a working refrigerator. They said that they do not cover anything without proof of maintenance. on that item. So, if you haven't paid for professionals to come maintain all your working appliances they aren't covered.

Not only are they refusing to repair my refrigerator they told me that I am under a one year contract (you have to cancel within the first 3 days). I will have my bank stop payment immediately. I will be contacting the Attorney General of Alabama as well as the BBB. I told the manager, R.Jackson that I didn't't know how she slept at night working for a company like this. I find it odd that other complaints state that they spoke to the same exact manager. If this is a nationwide (across America) company what are the odds of people from different states reaching the same person? I would say that it is run by a handful of employees and all they do is field off the complaints as they do not cover anybody. They are sheer profit as they refuse to pay any claims that do not have proof of maintenance.

How many people pay for a professional to come and test their appliances, toilets, hot tub, ac units that are working fine? They take your money and you trust that you are covered. You make a claim and they REFUSE TO COVER IT unless you have maintenance reports on the appliance or toilet or whatever. So it would cost about $1400 or more a year to pay to maintain ALL your appliances. If they are not maintained, they are NOT COVERED so this is a USELESS policy and actually a SCAM! If there has been repair work done this will not suffice-it has to be maintenance wherein a professional comes out and checks a perfectly fine,working functional appliance, toilet, AC unit etc just to say it's fine. This ought to be illegal as it is nothing but robbery!

I am left having paid my premiums for a service where they refuse to repair. I will have to pay out of pocket to repair/replace my refrigerator even though I paid a supposed Home warranty company to do that. They will not cover any of the covered items since I do not have maintainence reports on anything.

I am so ANGRY! Finally needed to file a claim with them on my refrigerator and Nationwide says that they will not repair/replace my refrigerator unless I send them MAINTAINENCE reports. I told them nobody pays for a professional to come out and take the temperature on a working refrigerator. They said that they do not cover anything without proof of maintainence. on that item. So, if you haven't paid for professionals to come maintain all your working applicances they aren't covered. It is not really a company but a bunch of con artists. Not only are they refusing to repair my refrigerator they told me that I am under a one year contract (you have to cancel within the first 3 days). I will have my bank stop payment immediately.

I will be contacting the Attorney General ofr Alabama as well as the BBB. I told the manager, Rene Jackson that I didn't know how she slept at night working for a company like this. I find it odd that other complaints state that they spoke to the same exact manager. If this is a nationwide (across America) company what are the odds of people from different states reaching the same person? I would say that it is run by a handfull of employess and all they do is field off the complaints as they do not cover anybody. They are sheer profit as they refuse to pay any claims that do not have proof of maintainence. How many people pay for a professional to come and test their appliances, toilets, hot tub, ac units that are working fine?

They take your money and you trust that you are covered. You make a claim and they REFUSE TO COVER IT unless you have maintainence reports on the applicance or toilet or whatever. So it would cost about $1400 or more a year to pay to maintain ALL your appliances. If they are not maintained, they are NOT COVERED so this is a USELESS policy and actually a SCAM!! If there has been repair work done this will not suffice-it has to be maintainence wherein a professional comes out and checks a perfectly fine,working functional appliance, toilet, AC unit etc just to say it's fine. This ought to be illegal as it is nothing but robbery!

I have paid several months for a home warranty that is actually a scam. My refrigerator is broken and I will have to pay out of pocket for a brand new refrigerator as the home warranty I have paid for is useless and the refrigerator is not repairable.

DO NOT PATRONIZE NATIONWIDE HOME WARRANTY - they do not approve claims

Unfortunately the estimated cost was over $2,100 - the compressor was damaged beyond repair. This is where we started having problems with Nationwide Home Warranty. It was at this point that they requested maintenance records and would not continue to process our claim until we provided them with sufficient documentation. Unfortunately, since we had just bought the house, we could not provide them with the previous owners maintenance records. Add the fact that this was a foreclosure and you might understand why we dont have any contact information whatsoever for the previous owners.

When the temps dropped into the 30s I demanded that Nationwide take care of the issue before it got any colder and caused the water pipes to burst which would then cause additional damage throughout the house, in addition to negative impact to the health of fiance and myself. Their recommendation - pay for the expenses yourself and seek reimbursement from Nationwide afterwards. Even though this was not a good option, I had no choice so I contacted two other HVAC contractors and they came to the same conclusion - bad compressor. Fortunately, I was able to get it fixed by one of them for $1,920, as opposed to paying the higher $2,100.

Over the course of the past six weeks I have made over twenty phone calls to Nationwide, spent approximately 4 hours on the phone with them, and Im no closer to getting reimbursed. I would say that about half the total time spent on the phone I was on hold, ironically, listening to their advertisements saying things like We are the Gold Standard in home warrantiesproudly servicing customers since 1951, when the washer is full of laundry or food in the the refrigerator, were sure to get it working again, REAL FAST?, and When your heat goes out in December, well get it working again - IN A HURRY?. Even though my blood pressure was rising a notch or two every time I heard one of these sales advertisements, I was able to keep a cool head because I understand that honey catches more flies than vinegar. My cool head has not however, proven useful.

I believe that Nationwide Home Warranty is using their request for maintenance records? to deny legitimate claims based solely upon the amount of the claim. Remember, they were willing to take care of the issue if it did not exceed $100.

Regarding the maintenance records The bottom line is that Nationwide had their opportunity to request maintenance records before my coverage began and they accepted the warranty policy. On top of that, Nationwide should definitely NOT be marketing their home warranty to home buyers. Since they also make a habit of selling home warranties to home sellers (they claim that it increases the sale price), they should be forced to obtain any relevant maintenance records from the sellers BEFORE accepting the policies. The whole marketing campaign revolves around the peace of mind that a home buyer feels by buying a home warranty on the premise that he or she does not know the intimate details of the condition of each appliance/system that would be covered by the warranty. Further, a home buyer can not be expected to provide paperwork that was never even in his or her possession.

We purchased the policy in November of 2008. We called for service, as we have a shower valve and a tub valve, that are leaking. The sent a plumber out who was going to rebuild the valves and Nationwide wouldn't authorize the repairs. They said the policy does not cover fixtures. A fixture cannot leak, as only a bad valve or a broken pipe will cause a leak.

Our water bill will be high, and my wife and I have spend a day messinbg with these folks.. They are obviously con artists, as I have read other reviews, which are along the lines of fraud.

3 weeks ago my heating system started making loud noises and I called my home warranty company (Nationwide home warranty) to have someone come out and fix the noise. Nationwide home warranty send out a technician who looked and decided to be replaced some parts. The technician called nationwide home warranty and discussing the issue with nationwide home warranty come in and said that they would need maintenance record for the heating system before approving the repairs. I just bought house 5 years ago after that I never done any repair, every month I changed filter my self, now, how do I provide them maintenance record.

Now they denied the claim because there is no maintenance record. Now I dont have enough money to fix my heating system, Im leaving without heat. This Nationwide home warranty company has terrible service and makes it a practice to make repairs difficult or impossible to discourage payouts. Please stay away from Nationwide home warranty company, find some other which is more reputable. I paid them $488.78 for nothings. This company rep off me.

i NEED TO FIXED MY HEATING SYSTEM.

I called their sales department and wanted to cancel my policy. I was told that I only had 3 days to cancel and that i had to stay with them for a year . I have already paid for the 1st year with credit card. I have to email their head quarters. I had to go and pay $600 to put the water heater in myself

I lodged the claim on Feb. 15th, 2008 on Dish washer no water flow. Then on Monday Feb 6th, some representative from thier office called me and took once more all persoanl and washing machine problem info. She told me that within 48 hrs some mechanic will call me for service date. But until 5 pm Feb 18th, no one called me.

So I called thier office. Another representative from their office told me that she is sorry as work order was not yet issued as contractors are very busy! Some one will call me within one hour. Again one hour passed, no one called me. I called back their office. Another customer service person took all my personal info once more, then she told me that appropiate office will call me shortly! Why Their office did not put work order to a particular mechanic to make atleast an appointment to do the work even after 4 days since I lodged the claim? Is this a prompt service their company claiming!

We have to hand wash the dishes. Mental stress for for all our family members.

I have had Nationwide Home Warranty for almost one year and the only claim I ever filed was denied because of no maintenance records. I appealed and filed complaints but to no avail. I'm come to accept that will never be resolved, however what I cannot accept is the fact that Nationwide Home Warranty automatically renewed my policy WITHOUT my authorization.

Per their contract, there is no automatic renewal unless I paid month to month which I did not. When I called the representative told that their records showed a 2 year contract. The contract that Nationwide sent me clearly states 1 year. I was told I would receive a credit within 5-7 days. I called after the 7th day and was told end of day yesterday. As of this morning, no credit. My previous history leads me to believe that I will never see this money. This is outright stealing.

I am out $485.98, taken from my bank account without authorization for renewal.

I was looking for a Home Warranty on-line and happened upon Nationwide website, as I was reading the info my phone rings and it was the Nationwide rep. He offered me a deal if I bought a contract and paid in full by credit card that day. It was explained to me that every major appliance in my house would be covered. For a $60.service call fee the technician would repair or replace the broken appliance. My 1st and only claim was about my washing machine. the technician came , I paid the $60. fee and was told it would cost more to fix it than replace it. He told me he would call in the report.

After several days without any feedback I called Nationwide and was told to come up with maintenance receipts or to pay out of pocket, send in the invoice and then they will decide if it would be covered. i explained to the supervisor that having maintenance done on a washing machine that was running fine didn't make any sense. there are no 1,000 mile check ups on washing machines. They of course gave me the run around and i'm quite sure that Sasha the claims rep and Renee Jackson the supervisor are one and the same.

This company told me to read Line 9 sectionB in the terms of their agreement . The problem is I never had abooklet or pamphlet or even a letter to read their hidden clauses and exclusions. Since I charged the original fee of $388., I have since put in a dispute with the credit card company. I'm hoping to at least get something back. I never signed anything or agreed to their terms and conditions. It is a long shot but this company can not get away with these underhanded practices.I am also going to contact The Attorney General, BBB, and my local news station. A class action suit sounds good too. These are hard times for everyone and companies like these and their employees should be held accountable

I purchased Nationwide Home Warranty in late August early September of 2008, and on the contract it says you have three days to cancel your contract. So, I decided that same day I received the contract I would cancel. So, I called continuously trying to cancel my contract. I was either put on hold or was told to call back. But wait, it doesn't stop there. Since I could not cancel the contract, I was like what the heck; I'll guess I have to keep it. About a week before Thanksgiving I called to have my heating system serviced. They claimed they contacted a technician and he should be out soon. 48 hours past; so, I contacted Nationwide again, they gave me the technicians number. I tried to contact the technician, nothing, just an answering machine.

So, now Im going back and forth with Nationwide and the technician. I finally get in contact with the technician he said he was busy and would try to get to me as soon as possible. When he arrives at my home, my mom said he turned her off he came in a broke down car and not a company car. He claimed he could not fix the problem that day, but after Thanksgiving he would come back and fix the problem. So, about a week my family and I froze. He comes back that Friday after Thanksgiving, supposedly fixes the heat he says, but the heat does not blow out hot air, the house temperature ranges from 53 - 55 degrees. Its like the heat is on extremely low blowing out warm air. Then, eventually all together it stops working. I call Nationwide again, they tell me because it has not been over 30 days that the technician can still come out and I do not have to pay another $50 fee. They tell me to contact the technicians myself and they shall return.

So, I contact the technicians, and they tell me Nationwide needs to send them a request so they can come back. I tell them that Nationwide said that because its been under 30 days I didnt need a request and to contact you (the technician) to return to my home to fix the issue. So, we do this back and forth, myself, Nationwide and the technicians like 10 to 15 times. Someone finally comes out some days later and supposedly fixes the problem. NOT! Same problem as before happens again. NO HEAT! I call Nationwide again. They tell me the same thing; its been under 30 days contact the technician. The technician, I cant come outNationwide needs to send a request.?

Again, I call Nationwide they say they sent dont need to send a request, but will send one anyway. Now I wait NOTHING. No call from technician. So, I try to contact the technician myself; their phones are offI get transferred to voicemail. I leave voice messages, still nothing. Now, its been a month that I have not had heat. Its below 50 degrees in my home. I have an ailing mom and a week before Christmas my sister caught a cold form the temperatures and started coughing up blood. Sunday, December 21, 2008 was the coldest, windiest day in DC 9 degrees. My house was freezing and still is. I called, complained. Monday, December 22nd they send a technician out, he claims the first technician they sent, (from the same company) broke some pieces, and did not fix the heating system. He says he cant fix the system; he has to purchase some pieces. It is now December 23rd and I am still without heat. My house is literally colder than outside and its 20 degrees outside. SOMEBODY PLEASE HELP! My mom is sick, my sister, and soon I will be too. I have three dogs and they shiver because they are helpless and cold.

Purchased Nationwide Home Warranty for $500.00. My garage door opener broke and they sent a tech out and I paid $50.00.They requested maintenance records. I informed them that I just bought the house. They said to call the previous owners. I said I never met them.I told them buyers and sellers usually never meet.The title company would not give me the seller's personal info due to privacy law. I told them the maintenance that I performed when I moved in, which was grease on the screwdrive and that it wasn't dry prior to me greasing it. They told me to appeal with that information and they will consider repairing.

I NEVER HEARD FROM THEM 8 DAYS AND I HAD TO CALL THEM. Daisy L was the supervisor and she said it was denied insufficient records.I said that is impossible. She said I could write/email/mail the corporation. I asked for the phone number and she said that they have no phone numbers. That's absurb. I faxed/emailed/mailed a complaint to corporation received an email that stated for me to call Daisy L. Daisy instructed me to email them and they instructed me to call her. 10-27-08 My microwave showed and error of door and was told it was a SAFETY HAZARD. NW sent a tech out, he said he would call it in. I waited 6 days and called the tec h and he said that Nationwide was going to call the manufacturer for repair. I waited and no calls.

10 days later I called NW, Renee, was put on hold for 9 minutes, she said it was denied and for me to call the manufacturer. Obviously, NW is giving misinformation to tech and never informing clients. I informed her that the microwave was over a year old and that it was NOT on warranty thru the manufacturer, Kitchenaid. She argued with me that it was. I called Kitchenaid and it was NOT ON WARRANTY. I Emailed/faxed corporation again indicating that I was going to file a complaint with the attorney general and the BBB. They never replied.

NATIONWIDE HOME WARRANTY IS DECEPTIVE, MISLEADING AND UNETHICAL. They only have one phone number for the customer service and the representatives keep one on hold,are rude and their only comment is Claim denied due to insuffience maintenance records and there is nothing you can do. I asked for a refund and/or prorated refund and was informed that they never issue refunds. I was referred to this company thru my realtor, who has referred this company numerous times to her clients. She is furious and will inform every agent in the state, along with every title company that Nationwide Home Warranty charges nearly $500, MAKES HOMEOWNERS PAY THE DEDUCTIBLE THINKING THEY ARE COVERED AND NEVER PAYS A CLAIM.

My mother had a hot water heater replaced through Nationwide. They sent plumber to her house on a Saturday when the Claims Approval Dept. is closed. The plumber had her pay upfront $1,125.00 for the replacement and told her she would need to submit a claim for reimbursment. This all started on 7/30/08 and here it is 10/31/08 and the claim has still not been paid due to Records of Maintenance not being adequate. The policy does not state anywhere to where maintenance must be done by a licensed professional. I have flushed this water heater for the past 6 years for my mom, at the direction of a plumber who installed a w/h in my home and told me how to perform the function. He said he could do it, but it would incur a service charge as well as hourly rate.

I supplied Natiowide with a written statement of the fact that the w/h had been serviced at the direction of a plumber for the 6 year period by me. Not good enough for Nationwide. Said I must have reciepts from a licensed professional in order for the claim to be paid. Again, I read and re-read the contract and no where does it state this. It does state that Nationwide can at its discretion request maintenance records. They did, I did, but still refuse to pay.

The people listed above are all rude, they tell you they are the President of the Company, like Ashley claimed, when they are only a Supervisor of Claims. When you ask for a phone number for their Corporate Office, they inform you that Corporate does not speak to anyone but them. This is not the right way to do business. I have the following information to register complaints against them the right way. CSB New York State Dept. of Insurance, New York State Attorney General Consumer Fraud Office. Better Business Bureau of Metropolitan New York. The more policy holders complain, maybe something will be done as far as the way they do business. Thanks

As of 10/30/08, I have filed a complaint with New York State Insurance Dept. as well as request a written claim form from the New York State Attorney General office.

Nationwide send a contractor and I paid $50 service call. Then I was told by Nationwide to send them maintance record for the garage door opener. Since I just bought this house i have no maintance record. so my claim was denied.

Nationwide also send a contractor for the AC and i Paid $50 service call. The problem was never corrected and the contractor faxed a Diagnosis sheet to Nationwide. The next day I received a call from a different contractor for the AC. I was suppose to pay him another $50 service call. So I contacted Nationwide to find out what happened to the Diagnosis sheet from the first contractor and why are they sending me a different contractor and expect me to pay additional $50.

I was put on hold for half an hour and then a supervisor got on the phone started yelling at me for calling them so many times and totaly ignoed my question.

I have paid over $400 to Nationwide for the warranty and so far had paid an additional $100 for two service calls. Both my garage door and AC are still broken. I hope my complain is posted so other people can read and get to know how NATIONWIDE HOME WARRANTY deals with claims.

I have ordered the premium home warranty plan of Nationwide home warranty company in July 7,2008. In Sept.1, I have a claim to it that one of my Air conditioner does not work and a sub-contract technician come to my house to check it. When the technician reports the trouble which is a Coil leak to the Nationwide home warranty company, this company told him my plan does not cover this item. I have read the terms of service agreement very carefully and never find any items which told me it does not cover this problem. I consulted several local professional A/C service technicians about this situation, all of them told me my plan should cover it. the big problem is I don't know what I can do when facing the blackguardly company.

My area is very hot in this season, so I need fixing my AC as soon as possible. The cost estimates about $1200. it is not much money, but it is harmful to me. I will never believe NationWide Home warranty. Don't use this company forever!

We contracted with Nationwide Home Warranty in order to protect our home against unforeseen breakdowns of our house systems and appliances.

Four months after paying for this service, we experienced problems with one of our air conditioners. I called Nationwide repeatedly for service and got a complete runaround. Nationwide refused to have a contractor come to our house stating the problem was a pre-existing problem. They said I faxed records showing our air conditioner was rusty, old and needed to be replaced. (Why would I do that??) Our house was built in 2001. We have had our heating and air conditioning equipment cleaned, maintained and recently upgradedon a semi-annual basis since we moved here.

We know, as do many other victims, that Nationwide Home Warranty is engaging in deceptive practices. I have found dozens of complaints about Nationwide Home Warranty on the internet. Many, including myself, have reported Nationwide to the Better Business Bureau and are talking about a Class Action suit. I know there are other people who have been deceived by Nationwide but have not posted their complaints on the Internet.

Nationwide offers a service, collects your money, then fails to deliver, should you need the service. This company needs to be shutdown---after they pay us back!

i purchsaed a one year home warranty on january 4, 2008, for $387.72. Since then, I have called three times for service - each time, they take my $50 service call fee and DENY my claims. I have tried to cancel my policy and get my money back, but they do not respond. YOU HAVE A LINK TO THEM ON YOUR WEBSITE - THEY APPEAR TO BE A SCAM COMPANY - CHECK THIER BBB REVIEWS - THIS IS NOT A LEGITIMATE COMPANY.

I recieved a call from my tennant on Friday, August 1, 2008 at approx 4:30 pm PT, that there was a plumbing problem at my rental house in San leandro, Ca located at San Remo Drive. Apparently when the tennat flushed the upstairs tiolet, it caused the downstairs tiolet to overflow. the down stairs tiolet also overflowed when it was flushed, so there appeared to be a blocked main waste line between the home and sewer. To end, my tennat called the Nationwide Home Warranty company that I began using on Jan 2, 2008.

I had paid $548.00 for complete service, and a $30 deductable. My tennant called me because this was the first time he had to call Nationwide, and sited that even though this was an emergency, they treated his call as if it could wait until the next day. I then contacted Nationwide at 4 pm and gave them my policy number and was told that this issue would be treated as an emergency, and that I would recieve a call from a supervisor soon as possibel. I made six subsequent calls, between 5:00 pm PT - 7:10 pm PT and was told that there nothing I could do, since the Duty Supervisor had not returned any pages from Nationwides 24 hr switchboard.

At one point, the switchboard suggested that I contact a plumber and try and submit the charges to nationwide for consideration. To that end, I have engaged another plumber for immediate assistance as my tennant requires use of the bath rooms and cannot wait another 24 hours for assistance.

I have been given a rough estimate of approx $204 for the plumber to clear the block. This in addition to the $548 paid to Nationwide for a full year home warranty, that they apparently are interested in fullfilling. I would like a full refund from Nationwide, or at least to have them pay for the Plumbing bill, and out of pocket expense that I will be paying. Thank you

My wife and I purchased a Nationwide home Warranty for our primary residence in 1/08/08. Unfortunately we had a few problems this year and had to call them for assistance. Our first claim was denied after a tree branch dropped on the electrical panel, nationwide said they did not cover acts of god. We paid an electrical contractor 675.000 to repair the broken box. I actually did not have a problem with paying as I believed them when they said they couldnt cover under such conditions.

Three month later our Sundance Cameo, Hot tub pump went out and although we paid an extra premium to have this insured they argued for two months until they finally agreed to pay only half of the repair amount. Nationwide flatly refused to pay for the second pump that burned out because of the circulation pump. They said I would have to buy and install this one myself or hire someone. This ordeal lasted two months with at least 15 calls to their main office. A month after the hot tub ordeal, a waterline bust which needed immediate attention.

I was forced to call a plumber myself as I realized from past experiences that Nationwide would stall and not return calls for at least several days as to force people with policies to fix it themselves in order to save on service calls. Lastly, we had our furnace stop working at the end of winter. When I reluctantly called to file a claim, I was given a name of someone not in my area, who finally returned my call after a few days to inform me he did not work my area. I call Nationwide back and was given another name of a heating and gas contractor. This contractor came to my residence I paid my $60.00 dollar service fee. He then diagnosed the problem and fixed it two weeks later. He called me to say that that nationwide warrantee voided his bill and that he should collect the balance from me.

I called nationwide warranty and spoke too their president Ashley Porter, she informed me that unless I could produce records showing that I had this furnace checked yearly they dont pay. I asked to talk with the regional manager Brian Cooper and asked what home owner has all their appliances checked yearly? He said read the contract. There will be no payment from Nationwide. Anyone out there also disgusted with nationwide practice? Perhaps a class action lawsuit against this lousy company would help them in the long run.

I contracted with Nationwide Home Warranty the above mentioned company for services to be preformed when needed for my home. I contracted with the said company via the internet on 03/07/2008 for $399.99 charging my Chase Master Credit Card for coverage of one year.

On same day 03/07/2008 someone from said company called me & asked me if I would like to add two more years on my contract for discount & that would be $359.99 for each additional years & that can be automatic deducted from same my Chase Master Card & that will be two months between each payment & I Agreed.

On 05/07/2008 the said company deducted $359.99 as the second payment from my Chase credit Master card. Also I was told I will receive my contract via mail within next couple of weeks. Until today I never received any contract or any mail from the said company. The only email that I received from them a confirmation that the said company received my 1sr payment of $399.99 on 03/07/08.

As I mentioned the said company is for home services, one of those services was that the said company had to fix my central air conditioning. I contacted the said company over the phone on Sunday 06/01/08 & they said that they would honor my request within 24 to 48 hours; however no one showed up nor called me from or by the said company. Again I called the said company 2nd time on Tuesday 06/03/08, I was told someone will get back to me, however no one got back to me by showing or by calling me.

I again kept calling the said company on 06/04/08, 06/05/08, 06/06/08, 06/07/08, 06/08/08, 06/09/08, & 06/10/08. On 06/10/08 I spoke to someone else (a third person) & he represented himself to me as the manager & his name was John & I told him that I want to cancel my contract with them. The person refused my request & told me that there is period of 30 days passed after the contract date & I could not cancel the contract. Please let me know if further information or document is needed.Thank you.

the cost of the membership

I paid for a home warrnaty contract with Nationwide.They are not repair my AC after it have been broken for a month now. I been having problems with this comapny since I sign up with them. I have paid service fees and the contact in full. They are now asking for maintance forms on when I had the ac service. It is the fan motor blower that is out. I have clean filters and clean out unit since I brought my home. They want me to pay first and then give me my money back. That was not in the contract. Ihave had people top hang up in my face and they are not trying to fix the problem.

I have heart conditions an not having my ac is causing me health problems. I had to tay at relatives home and hotel fees.

I called Nationwide back and was surprised to learn that I was required to send in Maintenance records for my A/C. Our house is only 7 years old and while we have replaced filters etc.. we have not needed any type of ongoing maintenance. That being said, Nationwide denied the claim. My only recourse is now to pay out of pocket and file an appeal. When I questioned Nationwide as to why this wasn't disclosed they advised that I should have asked those types of questions when I purchased the warranty. Since then I've called multiple times inquiring about an address of where to send correspondence and have been hung up on 3x. I am very appalled at their level of service.

Out of pocket expenses on an air condition repair. The service man even advised that if I had regular maintenance done, it would not have prevented this repair.