Murray Lawn Mowers Reviews

I purchased my Murray’s 22inch FWD mower (model# MNA153003) July 10 2025. On May 8 2026 I found the unit no longer drives the front wheels. I contacted Home Depot for a return. They noted that I have a service plan. As of May 12, 2026 I no longer want the unit. Home Depot will not take it even though I have the receipt. Murray wants to fix it via the service contract. If the unit is no longer functioning as billed in less than a year I don’t want it.

I’d give it zero stars if it were an option, or three 0’s because we’ve owned three now after all the exchanges & have mowed half a yard between all three of them.

This company's warranty program exists only on paper, and not in reality. They will refer you to local "certified service centers" who will then inform you for the first time, and require you to put down deposits for inspections, or repairs, that Murray customer support has already verified as being under warranty. Murray customer service will then do nothing to resolve, or even contact the service centers on customers behalf. Escalations and request to speak with managers will be promised and then never received back. They will then refer you to a 3rd party vendor generically called Power Distributors, without explaining they are an actual company.

Worst $380 I have ever spent - absolute waste of money - DO NOT PURCHASE. I purchased the 22" 2-in-1 self-propelled lawn mower. I used it once to cut a small lawn and it was the worst experience. The bag to collect clippings only collected about half to 75% so there were clippings left all over the yard and sidewalk. Additionally, halfway through the mow, clippings started shooting out of the top of the bag (where the bag meets the flap) so grass clippings were flying all over the yard and I was covered in clippings (very frustrating - especially for someone that is allergic to grass). To utilize the self-propel option, you have to hold two levers (one on top of the handle bar and one below) instead of just one and the bottom one is just a metal bar so brace yourself for an awkward mow as well as blisters. If you have smaller hands - this is out of the question.

Lawn tractor worked great until the shaft in transmission broke. I had to take it 36 miles to another town to get fixed April 2024 the place that's going to fix it is great but Murry a complete runaround. Call after call no mower all summer. 6 months no part to fix. One reason after another and was under warranty still no part. Getting a different story from Murry Service Department. Home Depot was no help from start.

Bought Murray Riding Lawnmower less than 60 days ago and it is broken not due to abuse. Company won't honor warranty. Called both Murray and Briggs and Stratton. Get nothing but run around. Definitely wouldn't recommend.

I bought a Murray lawnmower in June of this year (2025). The third time using it a very loud noise developed and I couldn't determine it's origin. I took it took to an authorized dealer/repair place. It has now been there for 5 weeks and I'm still not getting any answers on when it will be fixed. I've been in contact with Murray on 3 occasions and they have been terribly uncaring with my predicament. You know the "oh well what are we supposed to do" type of attitude. When I state all I want is for them to stand behind their product and that I'm tired of paying for rentals I get no sense of urgency from them. It's now been over a week conversing with Murray and still no progress and after talking with PAUL this morning I'm being told that I "should" hear back next week. MURRAY CUSTOMER SERVICE IS AWFUL!!

I bought my Murray Cruz 42” in May 2024. I have used it to mow my yard once. Since then because it does not wanna work. It started out with a bone head gasket after the first month then I got it back and it wouldn’t start. Took it back and found out that the head was warped and so they fix that then I couldn’t get the start again so I took it back and they cleaned out the whole fuel system and I still can’t use it. I have a Murray 34 inch lawnmower that I bought in 2017. That is a whole lot better. I have never had a problem with it. I have always thought that the Briggs & Stratton engine was a great engine, but evidently it has gone downhill.

Just purchased in May 2025. Came out of the box with fried cable which he tapped to use the 1st time, on the 3 use the hand you pull back to walk behind broke clean through. 2 days now dealing with Murray and it's parts makers to get off the phone frustrated. All 3 mower repair shops and get the parts to fix as this mower and say they are not a Murray repair center even though Murray itself gave us the repair shops numbers to work on Warranted Murray equipment. At this moment We have a Murray walk behind mower that won't move, Murray has been ZERO help. No one should have to go to this extreme over a bad product!

Had my mtd gold last 20 years. Went out today and bought a mt 200. Price is fair and it does a good job. Went to look around for mower and was shocked by the prices. Murray riding mowers are a fair price and I have had good results so I stayed with Murray.