Murray Lawn Mowers Reviews

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About Murray Lawn Mowers

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Murray develops lawn care equipment. Its offerings include push mowers, riding mowers and garden tractors. With a history dating back to 1924, Murray aims to offer straightforward operation and dependable performance in its products.

Pros
  • Reliable performance over years
  • Good cutting ability
  • Durable construction
Cons
  • Frequent starting issues
  • Poor customer service experience
  • Quality has declined in newer models

Murray Lawn Mowers Reviews

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    How do I know I can trust these reviews about Murray?
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    Page 2 Reviews 10 - 40
    Verified purchase
    Customer Service

    Reviewed May 21, 2024

    I bought 2 of these mowers from home depot brand new. Within 5 weeks of purchase One wouldn't start. The other The transmission quit working on the self propel After 3 days, please don't waste your money. I have been busy so I didn't have a chance to get to home depot. By the time I called them, it was 3 days past the 30 day window that they allowed you to return gas powered equipment in. So now I am stuck with this junk I paid $850 for. Do yourself a favor. Spend a little bit more and buy the toro mowers. They were literally thirty dollars more than this.

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    Refunds & PayoutsTransparency

    Reviewed May 7, 2024

    I purchased the Murray Cruz zero turn mower in Feb. I used it once and the blades won’t engage. I reached out to Murray 8 times in three weeks and I still don’t have an update on when they would send someone. Now I am paying my previous Lawnman 150 dollars every two weeks.

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    CoverageMaintenance

    Reviewed Aug. 14, 2021

    Two Murray mowers purchased at Walmart within the past three years are junk. Plastic carburetors foul after a year and need replacement. Perhaps kill switch issues.. Who knows... Bought new in 2018, summer of 2019 wouldn't start. Bought another new mower in 2019 to replace, summer 2021 will start but will not stay running. Marketplace is full of similar murray mowers with the same issue. Replaced the last one with a 70s Toro....which the Toro will probably last my lifetime.

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    PriceStaffRates

    Reviewed Aug. 13, 2021

    It's an okay mower....You still have to push it! My husband just passed away and I am over 60 so now it's up to me to take care of the lawn. At this time I have been looking at the riding lawn mowers so I'm curious which one is best for the price!

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    Reviewed July 30, 2021

    I think the Murray riding mower is the best built and made my daddy used it. My granddad and great grandfather used them so it's all I used since I was 5 years old and I would recommend it to anyone I talk to or come across. They are long lasting and built for a lifetime of use so anyone that doesn't use this household product are really missing out on what this family name of lawnmowers is all about and onto missing out on quality mowers and tools

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    Reviewed July 29, 2021

    Very reliable and rides well as it cuts well also. Not noisy and easy to operate. You will enjoy cutting your grass on your MURRAY lawn mower each time you use it. Good tires and good handling will give you years of enjoyment.

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    Coverage

    Reviewed Oct. 1, 2020

    Mower cover for grass clogs so bad the grass is stuck under mower deck and up against black grass cover. A few times around yard and I have to stop, take black grass cover off and scrape under deck and black cover. It is a very bad constructed riding lawn mower. I am 80 yrs young and really like mowing my grass, But I would not recommend this Murray riding mower to anyone. I really liked my Murray Push mower, but I can't walk that far pushing the mower anymore. I am really disappointed with the construction of this Murray riding mower.

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    PriceMaintenanceRates

    Reviewed Sept. 14, 2020

    Murray has been my brand of choice for my mower and other outdoor maintenance needs. I don't think I would trust another brand after using Murray for more than 20 years. The quality of the equipment is always up to bar and has never failed me. The price is always reasonable as well.

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    PriceMaintenanceRates

    Reviewed Aug. 30, 2020

    Always have liked the dependability of a Murray. Just hate that the price is so high. Have purchased at least 3 and if I can get it for close to what I have paid will buy again. As long as you keep up the maintenance should last for years.

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    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Aug. 6, 2020

    I bought this 21 inch push mower, self-propelled and mulching, from Walmart in September 2019. The mulch flap flew off while I was mowing and I cannot find the parts in my lawn to reattach it. Finding the replacement parts is impossible because Model # MNA1560N is not listed in any internet search, nor in the Murray/Briggs & Stratton website. This is so odd to me. I have all the manuals that came with the mower, and the parts schematic does not list them either. No reply from Murray!!

    When you take care of your stuff, it is important to have access to the tools you need in order to replace parts, namely, something as simple as part numbers! Performance wise, it is rear wheel drive and is fine moving forward but it is extremely difficult to maneuver backwards, which you need to do often when trying to mow angles or fence corners etc. Yes, I disengage the self propel line when pulling the mower backwards!! I will continue to try to locate the part or reach somebody who can help me, but I will not buy another Murray product because of the parts issue.

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    Customer ServiceStaff

    Reviewed July 31, 2020

    I am simply trying to buy a replacement blade. I called the phone number on the mower, and the person on the phone refused to speak clearly, blamed the problem on the pandemic, and stated I should call back in a few weeks. THEY should call the customer back, if they want business. Now I understand why their product is sold at Walmart. I went to the Murray web page, described the problem. I received an automatic response saying they would respond in 48 hours. That did not happen either. Next I will make a review of their sorry response to post on You Tube, hoping to save other customers time and money.

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    Customer ServiceMaintenance

    Reviewed May 17, 2020

    I bought this 17.5 hp riding mower in July 2019. It hangs up in directional gear. Whether it's forward or reverse. I called for repair shop on warranty. The shop I was given name of says they will not work on it cause it was purchased at WalMart. Now it has died and won't restart. Has gas, battery is good. But no fire. So now who am I supposed to get to work on it with the warranty? Not a happy camper. This mower isn't even a year old yet. I will never buy another Murray at Walmart.

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    Reviewed Oct. 14, 2019

    Bought this riding mower in 2003 for our South Texas waterfront property. WE Have kept up with regular maintenance and keeping it clean after each use; minimal care. It's a 46" Murray and it has been a workhorse. I'm thinking I will probably need a new one pretty soon and if I can find the same one I have now, I will buy it. Have had to replace the battery and some tires since mesquite tree branches are hard on tires. Other than that, this has been a great riding mower.

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    Customer ServiceCoverage

    Reviewed Aug. 6, 2019

    I bought a Murray 21" push lawn mower from Walmart on May 6, 2019. Used it 3 times and went to use for the fourth time and it will not start. When you pull, it sounds like something is grinding in the motor. We spent $184 with tax and only got 3 uses out of it. Emailed Murray and they want to say issues with fuel and it's not covered under warranty. Fuel issues wouldn't be causing the motor to grind when pulling to start. Such a waste of money!!!

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    Reviewed April 11, 2019

    I bought my latest one (and it was used) about 10 years ago and it's still running fine. Other than changing the main belt a couple times and a battery or two over the years, it's a good little tractor. The one I had before I owned for about 13 years and it worked fine too and I was mowing 2.5 acres every week or so. This newer one (2005 model) has the Briggs motor and that's a plus. They're smaller and lighter weight than the big name brands, but I also take care of what I own.

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    Reviewed Aug. 13, 2018

    Yet another engineering piece of **. Expertly engineered primer button to ensure that it will NOT work 95+ percent of the time. One must remove the air cleaner to spray starting fluid to get it started. Mind blowing stupidity on the part of modern day companies.

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    Reviewed July 27, 2018

    I’ve had this mower for over 14 years in Florida where you mow all year around and twice a week in the summer. It has been flawless besides normal maintenance.

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    Price

    Reviewed July 13, 2018

    The Murray mowers were sold by Walmart. They were cheap, relatively easy to maintain and durable. Mine is about 15 years old. It has been to see the walrus.

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    Reviewed June 12, 2018

    This lawn mower is totally unsafe and should be recalled. The gas cap will not stay on the gas tank and when it comes off gas splashes out on the hot mower. I have run over (3) three gas caps since I've had it and had to replace them so I could use the mower. The gas cap setup needs to be redesigned to a screw - on gas cap, not a twist and lock, which it doesn't do.

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    Reviewed May 3, 2018

    I bought one of these Push Mowers (21in 500 E Series) on May 1, 2018 from Klamath Falls, Oregon's Walmart, returned it this evening on May 2, 2018 ran about five minutes today. It was hard to start because it was like the engine or blades were too tight to pull the pull start, when it finally started it ran about five minutes and then completely froze up, where the pull start was stuck and would NOT budge, no give and lawnmower was stalled. I was lucky that I got a full refund but only because I threatened to call Walmart headquarter or most likely I would have had a $174 lawn ornament instead of a lawnmower.

    I would not recommend their lawnmowers. Also, it smelled like it had had gas in the tank recently, before I put gas in the tank, so may have been a reboxed resealed one, not sure. Here is the codes from the box it was in, maybe someone else had it before and they may be reading this. These were all the number codes on the box Model Number/Manufactures ID Number: 961140037 00. Brand Murray Serial No. 012218M047528. Customer Catalog No. MP 21500HW UPC Number 0 85388 23583 1. I hope this prevents someone from going through the refund fun, just don't buy one because you will have to return it, unless you want a lawn ornament.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 13, 2018

    I bought one of these (Murray 21in push mower) last spring. I had to return it because it would not start. They gave me another one. I used it for a couple more times. I have a small enclosed area where I keep my dogs. I called them because this one will not start. They're telling me that it's a carburetor issue. There was no gas left in it and they want me to haul it around to again to an authorized dealer. What? You didn't even answer the phone and I'm not quite sure if they exist. The people are extremely rude when you call. Not very helpful and obviously there's an issue if you have two more hours. I have done the same thing. He told me it was the carburetor or either he has x-ray vision or knows there's an issue with the mower. Funny I didn't have any problems starting my John Deere this year. Buyer beware. Do not buy this product. It is junk and they do not stand behind it and they are rude.

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    Reviewed April 4, 2018

    My husband bought a Murray lawn mower from Walmart about 4 yrs ago. He mowed with it twice, and we do not have a large yard. Third time it refused to even start. After talking to the lady in that dept. she told me this was happening to most of the ones by Murray, and to take it to a local place who would repair it & they'd pick up the tab. As they should've. It ran a few more times, another trip to repair. After that, what was the use? Got another brand at another dealer. Never again!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 30, 2017

    Murray lawn mower bought at Walmart in Yukon, OK - Walmart dont stick by their products. Had to call Murray. They passed the buck to Briggs & Straton. The people there only said sorry. Gave some phone # to call service people in OKC. And they wanted as much to inspect than the mower cost. The parts are all plastic trying to cut cost so they can make more money to rip the public. USA made. They are not all bad. Being a veteran money is tight and wanted a new mower that would last. It’s all about the money. Been using Briggs all my life. They just dont care. Just get worse. Pure junk and some service people wont even work on them USA made by Briggs. Save your money. Dont buy because you will cry.

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    CoverageStaff

    Reviewed Aug. 19, 2017

    I purchased this mower a few month ago and it is nothing but trouble. I've had 2 gas caps vibrate right off and ran them over, chopping them in pieces. My cover for the air filter vibrates off every time I mow, and when pulling the mower backwards, it completely chopped up the blk plastic guard that is supposed to be there for safety. By the way, it should never even touch the blade. This mower stalls constantly, and have trouble starting it almost every time. I'm VERY UNHAPPY with this mower, and it's frustrating just to go out and mow. NEVER again will I buy any Murray or Briggs & Stratton product. By the way, My dad has the same mower and he also has the exact same problems I have. I live in Ohio, He is in NY. What does one have to do to get these problems resolved? I can only imagine that there is many many more people with these issues.

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    Customer Service

    Reviewed July 18, 2017

    Murray Riding mower - My boyfriend bought this mower at Walmart in Mayfield, KY. About 34 days later, the transmission locked up. I called Walmart & we had to transport it back to KY Walmart so they could see it. They gave us another new one to replace it. This morning I was finishing the mowing from yesterday & the darn transmission locked up AGAIN!!! Is this a common problem or just our bad luck? Mower now sitting on the edge of our driveway and will not move!!!

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    Customer Service

    Reviewed May 29, 2017

    Ok people hope this helps. Good mower with design flaw, so after I purchased mower had same problem. Damn thing just wouldn't start. So I read reviews and asked myself why would so many people have same problem. So I inspected whole of mower and found everything in proper working order. Then I went deeper and found a serious design flaw after I drained gas. I open the gas cap and found a problem. Now this runs on 2 cycle and that means oil with gas, where gas goes to engine under gas cap directly on bottom. The small screen will get soot and oil when sits for even a short while. So get pipe cleaner and stick it inside gas tank and scrub off soot and mineral build up. Poor or no gas flow to engine, well take it from there.

    Hope it helps the frustrated like me that gets poor customer service when trying to warranty or return. Runs like a champ and yes poor gas flow will make it struggle, shut off and jump around. Hope someone finds this insightful.

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    Reviewed May 28, 2017

    Bought a Murray 21 inch cut/Briggs and Stratton 450e, from Walmart on 5/27/17. The next day it started right up on first pull. Was cutting grass, stopped to take a rest after 20 minutes of cutting, went back out to start cutting again and the thing won't start, I must have tried to start it more than 20 time and my 16 yr. old son tried about as many times as I did. I grew up watching my father run lawn mowers with B and S engines and was always impressed, not so much now. It's going back in the box and back to Walmart tomorrow.

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    Reviewed May 21, 2017

    My husband bought a Murray seat motor riding lawn mower, if that's what you call it. So we divorced and he left me the lawn mower. It never cranks or runs. After reading these reviews I know now not just me. Out of the past 10 years I've probably got to mow my grass 5 times. Always new battery seems to help. Change out solenoid every year. Hate this mower. I like the style of mower but don't help when it doesn't run.

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    Customer ServiceCoverage

    Reviewed Feb. 21, 2017

    I purchased new 4.1.2016. Wasn't long engine didn't sound right. Carburetor was messed up. Not covered under warranty. My husband sick and took few weeks to get a 2nd opinion that it wasn't just me. Put carburetor on it. Belt kept coming off, was told wrong belt on it. Wouldn't go into transport hardly at all. It would take up to 25 attempts to move it.

    Finally would and then if you could get it running mow then 25 more attempts to get it back into shed. Call for help, take it authorized dealer to get looked at and they will tell you if it's covered. I have to pay transportation fees to get it to them or they pick it up. You have to deal with 4 to 5 different companies to find out information. When the tech Not authorized, was putting carburetor on it, he had to take that piece of black plastic off and what I saw was a shock!. The flywheel looked like it was 20 years old, it was so rusted!

    When calling Murray/Briggs & Stratton, gave them the serial # and was told it was a 2005 Body... I had just purchased it 95 days or so ago! They would not do anything, Wal-Mart wouldn't do anything (over 90 days), Husqvarna would not do anything (they make the body),... etc nobody would do anything. I told them all the transport doesn't work. They say "take it to a authorized dealer. And during all this, my husband passed away and didn't have time or energy to mess with it. Briggs & Stratton did finally reimbursed me for having the carburetor put on it as a one-time courtesy.

    I called this morning to finally get the transport fixed. They told me they did not work on the Murray's. They did when calling them last September. Got the name of another dealer, he said it's most likely not covered, will make some calls and get back to me. I just want the people thinking about purchasing a Murray so BEWARE! I'm out of a lot of money! (at least to me $1,200 is a lot of money when you don't have a lot!) I am attaching copy of the receipt where I purchased it and the photos of the rusted parts. This is honestly the truth! Its sounds made up but it is the truth. I put 1 star because it would not let me leave it blank. I had to do it!

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    Customer ServicePrice

    Reviewed Feb. 6, 2017

    I bought this Murray 20" push mower from Walmart and I only got 5 mows out of it. After that it never started again. I drained all fuel, cleaned carburetor, replaced filter and spark plug and it still didn't start. It has the Briggs and Stratton engine and this mower is JUNK! Well I tried to contact Murray to send it back in to fix. I got no answer or callbacks. I took it to the local mom and pop repair shop and they told me it would cost more to fix than its worth. Wow. They also told me they don't sell Murray's. Go figure. Lesson learned. Save your money and buy a quality brand like Toro or Honda. If they ever break you will still be ahead.

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    Murray Lawn Mowers Company Information

    Company Name:
    Murray
    Year Founded:
    1919
    City:
    Milwaukee
    State/Province:
    WI
    Postal Code:
    53201
    Country:
    United States
    Website:
    www.murray.com