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Maytag Legacy Washers & Dryers

Good News for Neptune Owners -- Maytag has agreed to settle a class action lawsuit covering two million homeowners who had trouble with their Maytag Neptune washers. But as the complaints below indicate, lots of problems remain.

Chris of Katy TX (02/15/09)
I bought a Maytag Legacy series model SAV515DEWW washing machine in 08/04 from Home Depot. I was told this was the top a top of the line appliance. In the first year, under warranty, the motor bearings went out, and service came and replaced them with no problems. One year later, I had bought an extended warranty, and the bearing went out again!

Service came out and replaced the motor bearing (it sounds like a jet engine. Well, this has now lasted for around 18 months and guess what? Yes, the motor bearing is out again! And now I have no warranty. So, 3 motor bearings in 5 years. I believe the service man called it a triple lip seal, motor hub and bearing. Anyway, I will not be purchasing Maytag, or whirlpool products EVER again. And will do my best to deter anyone else from doing the same.

Larry of Westerville, OH July 29, 2008

Larry of Westerville OH (07/29/08)
In 2005 my wife and I purchased our Maytag SAV515DEWW (Legacy Series - Clothes Washer). Since then the washer has been breaking down for the past 3 years. I am not glad we felt the urgent need to continue to purchase 3 years of extended warrantees, costing us roughly 250 (like an extended fee). At this point we will not be buying a Maytag Washer or getting another extension on the warrantee after our current warrantee expires. Ok - I'll try to summarize (enjoy!):

Our washers first couple of repairs started with the comment we were using the wrong high suds detergent leading to a bad motor & belt (not spinning/rinsing the clothes properly/stopping - visualize dripping clothes after washer is done). A later service call was a new timer mechanism found to be the cause that lead to the 2nd motor to burn out (probably 1st motor too. Fyi - motor burn did smell throughout the house) - so after a 3rd motor, another belt, & another water pump (1st replacement was found rusted & had cracked) it lasted awhile longer.

Slow forward to a new transmission, again new belt(s) from bad transmission, again the special gaskets & seals, ... to the point that our washer now has roughly 1200 in new parts installed NOT including service calls & labor. Im not sure of the complete inventory gone into our washer, but the major parts are mentioned. We NOW have a water leak with a jet engine noise (yes called service again) - relating to a bad seal & bad bearings to be replaced. Our repair service is good - 'My Kudos to Ted ( & Yes, we have gotten to know him on a 1st name basis)'. Ted has asked if our washer can be replaced because of its big history of big problems, BUT you have to understand the small picture here that EACH year's new warrantee starts the repair cost at 0 for our same (rebuilt?) washer. ( Yes - this is where you can LOL ).

I don't have a total. For efforts in setting up service call & being there (I think we are on the 8th repair? sorry-losing track-lol), loss of use, don't know if any damage to floor, .... Most personal consequences are time spent getting it fixed, loss of use, and hearing my wife complain, ... again complain, ... again complain, .... You get the idea of Many Times EACH Time. Which I do agree, we should not be having these washer problems.

Kathy of Lafayette, LA July 7, 2008

Kathy of Lafayette LA (07/07/08)
Purchased a Maytag Legacy Series washing machine in 2003 from Home Depot, (model sav515daww). One week after the warranty expired the machine started making a sound when spinning similar to the sound of a jet engine. The machine also started leaking water out of the bottom. Called the Maytag repairman and was told that the bearings were going out. Since the warranty had expired, we had to pay for the repair.

In 2005, it happened again, same noise, same leakage, same broken part. We again paid for the repair, and were told that the replacement parts were improved and that the problem would be fixed. Just this week, (June 2008), we are having the same noise and same leakage. We do not want to pay for a third repair and have read several stories online of people having similar problems. Still Maytag has not recalled this washing machine.

We have paid several hundred dollars in repairs. We could have bought a new washing machine by now with the money we spent on repairs.

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