|
Good News for Neptune Owners -- Maytag has agreed to settle a class action lawsuit covering two million homeowners who had trouble with their Maytag Neptune washers. But as the complaints below indicate, lots of problems remain.
Linda of Lebanon OR (07/22/08)
We purchased a Maytag Neptune washer MAH8700AWW and a Neptrune dryer MDE9700AYW 11/05. I would comments that the washer sounded like a jet taking off and it makes the wall on the other side of the utility room shake like an earthquake. After about a year I started finding a greasy residue on my clothes. I would remove the spots and then wash them again. After a year the glass in the door of the washing machine cracked in half. There was no reason for this to happen as I had not done a heavy load of clothes or even bumped the door. I had an extended warranty, but was rudely told that the glass breakage was not covered. My husband ordered the part for $100 and replaced it himself. I thought this might have contributed to the mildew problem. It did not.
I was told to use bleach and hot water to remove the mildew, which I did. It did not help. At times my clothes look like they have been used for cleaning as they are covered with greasy grime. If I miss some spots and the clothes get into the dryer the clothes have a permanent yellow spot. I have called Oldfield's for help. They just suggest the bleach or a product called A Fresh. I feel this is just something for them to say to get me off their backs.
I called hoping to get some help from my extended warranty and was told that this was not covered. They treated me as if I had done something to cause this to happen. It makes me sick to think that I thought I was purchasing a quality product with good customer support. I was wrong on both accounts. I paid over $2000.00 including the cost of a 5 year extended warranty which is useless. Maytag should be ashamed of themselves. Olfield's should have been more honest with me regarding the problems that could happen. We specifically asked them when we made the purchese about the mildew issue. They told us that the problem had been solved and these newer machines did not have a mildew issue. I will never even look at Maytag products again!
Will need to purchase a new washer. The cost of the extended warranty was a waste of money. I have developed allergies and am very suspicious of the mold growing in my washing machine. The time wasted in rewashing clothes cannot be bought. The waste of water, laundry soap and fabric sofener more than makes up for any savings this machine is supposed to offer.
Shannon of St. Cloud FL (07/22/08)
I purchased a Maytag Neptune top loading machine in July of 2004. I have had nothing but problems with it since the beginning. I am now on my fourth service call- thank God I purchased the extended warranty. This machine is a lemon!! Maytag does not care- I will never purchase another Maytag product.
Repairing the machine often takes several weeks (ordering parts etc.) this makes it extremely difficult for a family of without a washing machine. It has cost me a tremendous amount of money taking my clothes to be laundered.
Lois of Myerstown PA (07/21/08)
We have been told, since settlement date was 8-9-05, we are not eligible for any replacement etc. of our neptune front loader. We, have been told to use tablets and liquid cleaner. This type of treatment is quite costly and effective for only 1 month at a time. What a waste of time and money. MAYTAG CO ERROR AND WE PAY THE PRICE.
Lucy of Springfield IL (07/21/08)
I purchased a Maytag Neptune front load washer and dryer in 2000. Today the repair man said there have been 3 lawsuits due to a defect in the door closure burning a computer component. Cost of repair will be $400.00. I contacted Maytag and they said they will not stand behind their product and pay for the repairs in their defective design.
I am forced to use a public laundry facility until the part comes in and pay the outrageous fee of $400 to get the machine working. I would like to know if there are any pending lawsuits I can be a part of.
Rachel of San Diego CA (07/20/08)
Having the same trouble with mold, stench, smell. Washer doesn't remove smells from clothes.
Water has started leaking on floor, mold on plastic around door edge. Smell is awful when door is opened.
Jeff of Overland Park KS (07/19/08)
I have a Neptune washer that has been subject to the mold and the main control board failures resulting in expensive repairs. The board just went again and upon reserching the web I see there was a class action lawsuit for the wax motor problem too. This now makes two class action suits neither of which we were notifed about and nor did I see any ads for them. What happened? did the Maytag attorneys prevail in limiting the notice period and advertising?
Maytag, now Whirlpool should be ashamed of their handling of a defective product that costs a $1000. The part alone to fix was nearly 1/2 the cost of the machine. And now, I found out the factory service in 4/23/07 replaced the board but not wax motor with the new design so I am back to a dead washer and an expensive repair. What gives on this as this part is the know cause of the short curcuit.
I will be out another $400+ in repairs
Laurence of Turner AL (07/15/08)
Maytag top loader that smell like a sewer - leaves soap scum on clothes & like many of the people that have complained I thought I was buying a quality product (wrong) Maytag service treat you like an idiot I do know how to use a washing machine - the worst thing is my wife & I have so many arguments about this rotten product and I now feel bad for thinking she was doing something wrong. Maytag need to sort this out once & for all
Total waste of time - wished I had checked the web before this purchase - wrecked knitware -
Connie of Flowery Branch GA (07/11/08)
I, too, purchase the Maytag Neptune Washer & Dryer in 1997 and had the same mold problems. I did receive a repair kit that helped with the problem, mostly. But the thing that drives me crazy is that both the washer & dryer wad up the clothes . . . everything, including towels, is so wrinkled I have to use spray starch to get the wrinkles out. Forget permanent press. If I am not there immediately when the dryer stops EVERYTHING is wadded up and a wrinkled mess.
The washer isn't any better . . . I have never seen clothes so tangled up . . . even if washed on the delicate cycle. It has always been this way and I am finally fed up. And one of them, I don't know if it is the washer or the dryer snags the towels. They are wearing out our clothes.
I have had the washer/dryer for more than a few years and am so fed up I could scream. I made LOTS of money for 400 count bed linens, and they have to be ironed to look half way decent. The wrinkles are so permanent I cannot get them out. I would like to get a new washer/dryer, but who has that kind of money. I put out the $2K thinking, okay, Maytag is the best. This will be my last washer and dryer. Right. I will look for something second hand.
Maryellen of Hohokus NJ (07/11/08)
I purchased a Maytag washer model # mav2755aww in July of 2006. It is only used during the summer months in my vacation home. I had a great experience with Maytag appliances in the past. This washer developed a faulty brake after only a handful of uses. Maytag was not willing to give me any satisfaction with repair of this appliance. I was informed by the repairman that Maytag does not manufacture the same quality products that they did years ago. Ownership has changed. My advise after my dealings with this company is to highly recommend that you think long and hard before purchasing an appliance from Mayutag. You are doing so at your own risk.
I will have to pay $300 to replace this part.
Gilda of Amherstburg OTHER (07/10/08)
Less than 10 years ago (Aug 10, 1998) I purchased your Neptune stacked Washer/Dryer Combination for the princely sum of $3099.25 (CDN) I certainly could have bought a less expensive brand, but I did believe that I was paying for reliability and performance; an idea fostered and promoted by [their] advertisements.
I did have many issues early on with the machine which were taken care of under warranty, but in the past few months, the washing machine has been making a loud racket when spinning. I had my appliance repairman(a Maytag dealer) out to take a look and he advised me that the bearings are going and it would not be a wise investment to repair the unit--better to replace it.
I was disappointed that [the] machine has lasted such a relatively short time. I have had Sears brands costing a third of the price that lasted 15 years + without any repairs. Needless to say, when I purchase my new machine in the next few months, it will NOT be a Maytag
A lot of money for a very poor product. I do believe they should be guilty of false advertising at the very least.
Alva of Corbett OR (07/10/08)
We purchased our Maytag Neptune Washer 4/19/01 from Lowe's in Troutdale, OR. According to Consumer Reports this was a good purchase. In September, 2004, we received a Claim Form to submit a claim, however, we had never had a problem and assumed that we had skated any problems.
Then November 3, 2006, I called and spoke to Christiana to report the mold in the door of washer. The only suggestion she had was to use l cup bleach and 2 cups hot water to cleanse the door. This I tried numerous times to no avail. I called back ( I have no name to whom I spoke)but she had no other suggestion. Needless to say some items did not survive everything I tried.
Now since all the time for filing a claim has passed, I can only think that we are out of luck for any help. I would appreciate it if anyone has found any more help other than replacing our washer,which at this time in retirement is not possible for us. I would appreciate any answer even if it is a negative one just to let us know that this has been received. Thank you for any help you can suggest.
Thomas of Westfield IN (07/07/08)
As owner's of a Maytag Neptune, we were qualified for benefits in the Maytag Neptune class action lawsuit but were never notified! Maytag says their hands are bound by the Illinois Court who I believe nefariously allowed a short window of reply by individuals in the claim group(looks like 4 months. I never received notice so it seems very strange that the court would allow a settlement that excludes no responders. This actually encourages manufacturers to accidently skip notification of class members.
Now, I have a son who developed Acute Lymphoblastic Leukemia during this time frame and if evidence ever emerges of a direct correlation between mold in toxic appliances, and incidence of Leukemia, I am prohibited from suing them at any point in time in the future...AND I WAS NEVER NOTIFIED!!! IT IS NOT LIKE I WAS CULPABLE FOR NOT RESPONDING, NO NOTICE WAS GIVEN AND THE COURT SHOULD HAVE TO PROVE THEY SENT US NOTICE!!! This infuriates me. All evidence indicates that Maytag and the State of Illinois intended to exclude us and insured this by not notifying all qualified members.
Maytag won't help and if a cause and effect relationship between my son's Leukemia and toxic appliances emerges, Ive been excluded from future remedy. The potential pain and suffering, financial loss, and employment stress have been severe as a result of the Leukemia: the financial hardship could acumulate well into 6 figures. The irony is I owned a toxic appliance at the same time I had a child develop Leukemia. What would you think as a parent?
Kathy of Lafayette LA (07/07/08)
Purchased a Maytag Legacy Series washing machine in 2003 from Home Depot, (model sav515daww). One week after the warranty expired the machine started making a sound when spinning similar to the sound of a jet engine. The machine also started leaking water out of the bottom. Called the Maytag repairman and was told that the bearings were going out. Since the warranty had expired, we had to pay for the repair.
In 2005, it happened again, same noise, same leakage, same broken part. We again paid for the repair, and were told that the replacement parts were improved and that the problem would be fixed. Just this week, (June 2008), we are having the same noise and same leakage. We do not want to pay for a third repair and have read several stories online of people having similar problems. Still Maytag has not recalled this washing machine.
We have paid several hundred dollars in repairs. We could have bought a new washing machine by now with the money we spent on repairs.
Susan of Locust Grove VA (07/06/08)
Maytag Neptune Dryer mde9700ayw has cracked drum 18 days after 2 yr warranty must have been on coming before I noticed big crack snagging clothes
clothes getting ripped purchased dryer at Sears told I have to pay repair
Barbara of Haddonfield NJ (07/05/08)
We purchased a compact Maytag stackable washer and dryer a few years ago. A year ago the washer wouldn't drain, when the repairman came we had to replace the pump and were told that Maytag had not designed a coin or any other kind of debris trap in this model. Hence coins make their way to the pump and damage it. Well, it just happened again. This is bad design!
The repair is over $200 each time, not to mention the sodden clothing hanging out to dry now!
Rich of Austin CO (07/04/08)
Purchased a Maytag Neptune washer Model# MAH6700AWW on Aug 6, 2006 from Home Depot. Had to replace the circuit board a year later and in June, 2008 the circuit board is out again. At $491 dollars a pop? No thanks MAYTAG or WHIRLPOOL. No thanks to Home Depot either, because they let us have the Washer for $600 on a $900 unit because of surface scratches??? (because they knew about the problems with Maytag???)
Doreen of Myerstown PA (07/02/08)
Purchased a Neptune Maytag washer and dryer 3 years ago for our newly built home. Model MAH8700A. With the recommendation from the sales person at Martin's appliance and the so called good reputation of Maytag we purchased this front loader with pedestals for an extra $200.
The washer sounds like a the Army helicopters that fly over our house. The spin cycle is so loud and the washer jumps all over the laundry room. My tile floor is all marked up with black from the legs. The front panel is coming loose.We finally got a repairman in from A&E as recommended by Maytag. He stated that he has seen this before and the problem is that the cabinet is not sturdy enough for the power of the actual machine. Since the motor is more powerful than what the cabinet can handle it has caused internal damage from the horrible vibrations and shaking which has caused the front panal to start pulling away. The only thing that could be done was to replace the panel for $150 but it would continue to happen.
He told us that Maytag was aware of this problem and no longer makes the cabinet this weak. Therefore we are now forced to purchase a new washer only after 3 years. Definately will not purchase Maytag and will never recommend this brand to anyone.
Black marks to the tile floor that will not come clean. Needing to purchase a new machine after only 3 years when we spent over a thousand dollars on a brand that we thought would last at least 30 years
Richard of Brookfield CT (07/02/08)
I purchased the MTW5770TQ0 s/n CW1540872 from Home Depot on 4/22/08. It was delivered on 4/29/08. We have had major issues with this washer from the first few weeks of use.
After three service calls for the same issues: Loud banging, off center basket, off balance spins with just water in washer (no clothes!). Unbalanced agitation, etc. etc. etc. there has been no resolution and the problems are worse than before. The repair service A & E border on incompetent and have had the washer apart many times within the same visit to try to get it running again. Wrong parts have been ordered and to this date still sit in my garage.
All calls to Whirlpool?Maytag Consumer Affairs have been exercises in frustration. I am an Engineer with over 40 years of experience and I know a lousy design when I see it. I am telling all associates and friends about my experience with Whirlpool/Maytag and will follow up by sending a copy of my experience to Maytag/Whirlpool CEO.
Frustration, loss of product use, multiple appointments for service calls without satisfaction.
Jodie of Lutz, FL (06/30/08)
In 2005, I purchased a Neptune front load washer/dryer set. Paid over $2000. We asked Famous Tate for the best W/D because we just purchased a new home and my husband was about to undergo cancer treatment and we needed to eliminate any chance of additional problems in our life at that time. I have never spent that much on appliances, but we were told that these were the best they had. We were deceived.
They had to have known about the ongoing class action lawsuit, but did not mention that. I have a pulmonary mold illness that I manage and did not expect my clothes to smell like mold! When I try to use bleach, the machine later deposits bleach on later loads which ruins the clothes. I get black spots on my clothes and the clothes are never rinsed properly. If that were not enough, the washer twists and rips our clothes, towels, comforters, sheet set, etc. They can come out of the wash looking like someone took a knife to them.
Our dryer is burning clothes. Now most of our things are ripped and ruined. Famous Tate gave us a replacement washer which had a bad computer and would not work upon delivery. They took that washer back and replaced it again, and all the original problems continue. No service company can figure out the source of the tearing of clothes.
I am now in an extended warranty period and have been stuck to deal with this. Magtag told me that our warranty only covers service and repair, not replacement. That if the machines cannot be fixed, it is our problem.
Connie of Gulf Shores AL (06/29/08)
I purchased a Maytag Neptune TL washer in late 2004. Immediately I began noticing my clothes were not clean even though the wash cycle took forever! I just started pre-treating any clothing items which are actually dirty in and run them twice through a wash cycle. If that is not enough to frustrate a person, another problem with the washer has developed. There is rust all around the lid. The rusty water drips onto my clothes and causes a rust stain. The rust stains will not come out. I am constantly cleaning the lid and around the bleach and fabric softener dispensers are to remove any rust.
Today, when I cleaned it, pieces of rust fell into the tub. I had to then clean out the tub before I could put a load of clothes in. I will never purchase another washer because of the Neptune TL I own now. Even though this washer is less than 4 years old, I am going to purchase a new one. I am tired of washing clothes 2X to get them clean.
It costs me in time because I have to wash clothes twice and I have to pre-treat everything. It costs me in money because of the added utility costs and the cost of replacing clothes ruined by rusty water dripping on them.
Cherry of Pikeville NC (06/25/08)
We purchased a Maytag Atlantis washer and dryer set in October of 2002 and we have had nothing but problems. The washer began making loud noises when we first purchased it. Then, it would not rinse out our clothes. We are truly frustrated. We spent our hard earned money to purchase what we thought was a good brand of washer and dryer and all we get are problems. We still have the washer and dryer and are now in the process of purchasing a new one. The washer started leaving oil spots in our clothes, and would not spin the water out. We had had to purchase new clothes several times because of this problem. There is also a mold smell in our clothes and the washer will not completely rinse out our clothes. This truly upsetting.
We have called a repairman several times and they have had to replace several parts. We finally stopped purchasing the extended warranty because we figured we would have to buy a new washer and dryer before long. I called Maytag and told them that I believe we received a defective washer but they were not willing to assist me. I no longer plan to purchase another Maytag. I also know that Whirpool bought Maytag but this too makes me very skeptical.
'thomas of Tucson AZ (06/18/08)
Mold smell coming from the washing machine, I don't think that the spin cycle is removing all the water and as this sits mold is formed. I have repeatly sprayed clorox on the outside of the drum this lasts several weeks and I have to do it again.Washer and dryer were purchased in 2001. I think maytag engineers dropped the ball on this one as centrifcal forces spin the water away from the drain holes
Rosemary of Sahuarita AZ (06/17/08)
I bought a Maytag washer and dryer in 2004. I have had nothing but trouble with the washer since i bought it. The name of the washer is Atlantis Model #MAV8551AWQ. The washer has had black soot coming out of the bottom. Did not spin, The pump has gone out twice the motor has gone out. and the valve has gone out twice. Problem with belt too. Washer makes a loud noise when spinning or washing and has a burning smell. Lucky I have an extended warranty. I just read on the Internet that Maytag had a class action Lawsuit for their Neptune washer.
Washer has ruinned my clothes, twisted them, tore them made them dirty and a bad smell coming from the washer. The bottom of the washer has ruined my tile floor because of the black soot material coming from the bottom.
Gail of Mitchell SD (06/17/08)
Purchased a Maytag Neptune Washer in Jan. of 2005. Worked fine until December 2007. Had the control panel repaired and it broke down again in June of 2008 consisting of the same problem. Whirlpool Corporation will only give you a 15% replacement refund to purchase a new one. Were out $820.00 just for the washer. Thought we were getting a really nice washer for the amount of money we spent.
I see online that there are several other complaints concerning this same washer. I would have never purchased it if someone at Sears informed us that there was a class action lawsuit going on at that time but nobody said anything. They should have pulled these from the stores when the class action lawsuit began.
Clothes were stuck in the washing machine for a week until repairs could be made.
Barry of Jackson WI (06/16/08)
My Neptune broke. We purchased the unit while we were building in 2004 and started using the unit in 2005. We were unaware at that time that people were having issues with the unit. We were building and purchased a Maytag refrigerator, stove, dishwasher, Neptune Dryer and Neptune Washer. We immediately started having problems with molding and were told to leave the door open (until the light burns out), run a load of towels through once a week with hot water (we do most of our washing in cold), and use bleach to remove the mold. This sort of helped.
After putting the unit into service in June of 2005, in August of 2006 (two months after our warranty ran out according to the retailer), we had a serviceman in to get the pump which removes water from the unit as it filled with water during a load and stayed that way. He did fix that. A couple of months ago, the belt came off and the repairman said the cost to replace the drum and bearings was not worth it. I sent as email to several VPs in the service department at Maytag and received no response. I did this after the retailer said I had no recourse with his place of business but I might with Maytag. I also found out at that time that the Neptune line was pulled because of all the problems people all across the country were having with these units.
We paid about $700 for the unit back in 2004 and spent about $175 to a repairman in 2006. Eventually we paid about $1000 to replace the unit several months ago.
Marites of Winnipeg OTHER (06/14/08)
I purchased a Maytag Neptune MAH4000 in October 2000. Intermittently, I had been experiencing problems with water remaining in the drum. I received a notice in the mail about a class action lawsuit against Maytag regarding that specific issue, however, at the time, my washer was operating fine.
In June 2003, I had to call for warranty service (good thing I purchased the extended warranty!) to replace the door lock assembly, as the washing machine wouldn't spin. Now the washer will not spin or tumble. I've called the repair company, and the required part, a motor control board will cost $300+, not including the $80/hour for labour. I have never had so many problems with a washer!! When I purchased the Maytag washer, I chose to spend a little extra because I wanted a quality product. After viewing the many complaints about Maytag washers, I believe another class action lawsuit is warranted!
I have not yet called the repair company to schedule an appointment. I'm contemplating purchasing another washer, rather than deal with breakdown after breakdown. If I do purchase a new washer, it won't be a Maytag or a Whirlpool.....
Sharon of Conway AR (06/12/08)
I purchased the Maytag Neptune washer & dryer Model MAH7500 on August 14, 2002. Black mold is all over the gasket. When I emailed the Maytag website, I was told to wash the gasket with a bleach solution. I had my husband take out the light bulb & I keep the door open all the time, to air out. What an insult. I clean my vacuum. In my business, I'm in many homes. I have yet to see this problem in anyone elses front loader. I would NEVER recommend this product. Had I known about the lawsuit, I would have added my name. It gets the job done, but looks filthy. I just finished cleaning out more black mold on the gasket, it gets old.
Martha of Colonial Heights VA (06/12/08)
We purchased a top loader Maytag Neptune washer, model number MDE6800AYW in April 2005. What a disappointment. Our first service call was in October 2006. The washer would not complete spin cycle. The repairman replaced the clutch assembly. It has not been right a day since then.
We had to call again in November 2006 for the same problem. The same repair was done. No more problems with completing a spin cycle but the washer is very load. The inside drum hits up against the outside wall of the washer. The loads often throw the washer off balance. Once the wash cycle is complete, clothes are often in knots and hopelessly wrinkled. I had a repairman take a look and explained these problems. He told me this model was essentially a lemon and there was nothing that could be done. I told him I expected at least 10 years of good life from a name brand model. That is not likely to happen.
There should be mass recalls or refunds from Maytag. This washer was more than we could afford but we opted to pay the higher price to get what we thought was top quality. We lined someone's pockets and we a constant reminder of a poor decision. I'm sure we are not getting full value out of our clothes either due to the wear and tear.
Time off from work to meet repairmen that often did not show or arrivfed at a time different than expect. Down time of washer while waiting weeks for an appointment. Unknown cost over time due to harshness on clothes.
Simon of Niverville NY (06/11/08)
I have a admiral washing machine under warranty, that doesn't work. A Maytag technician has come out three times to try and fix it and tells me he can't do anything. When I contacted Maytag they said they only warranty parts and labour and wouldn't discuss the possibility of the machine being a lemon. And they appear to want to continue trying to replace parts until I give up.
I am paying 15 dollars per week to use a laundromat. Plus it looks like I will have to buy a new washing machine.
Melanie of Lexington, SC (06/07/08)
I bought a Maytag Neptune Topload washing machine a few years ago. I should have sent it back immidiately. Here's the list of problems: 1 - LONG WASH CYCLES It takes forever to wash a load o clothes. My average load takes over an hour to wash. The quick cycle is faster, but doesn't clean the clothes.
2- DISGUSTING SMELL The clothes smell funny when they come out. If they sit in the washer for more than a couple of hours you have to wash them again. While washing, it gives off an order that smells like sewage or sulfur. We do not have smells coming from our sinks, toilets, faucets, or icemaker so the washer smell has nothing to do with our water.
3- CLOTHES DON'T CLEAN OR RINSE PROPERLY I have to always pretreat with stain removers to get my clothes clean. If I don't hit the extra rinse, detergents, stain removers and fabric softeners don't rinse out. Sometimes I have to run them through another cycle without detergents just to get them rinsed properly.
4-KNOTS UP CLOTHES I have actually taken pictures of knots of clothes. the machine wads them all together and tangles pants legs and long sleeves together. I have pulled an entire load of clothes out of the washer that was all connected in a long knot. This stretches and ruins clothes. The hand wash cycle does not prevent the knotting.
5-WRINKLES This machine actually washes wrinkes into the clothes. Even if they do not get tied in the knot as described above, they come out wrinkled. The dryer won't even blow them out. All of our drip dry things now have to be ironed. The wrinkle control cycle is a joke. It actually wrinkes them more.
6-DAMAGED CLOTHES Because of all the twisting, writhing and knotting, our clothes look worn before their time. Buttons come off, lace gets wripped, and seams come undone.
This machine and it's companion dryer, which is another story, were supposed to be Maytags top of the line machines. What a joke.
Kris of Wheeling WV (06/06/08)
Sent a letter re: lemon dishwasher. completely broken down. Hundreds in repairs. Want refund. Amanda sent a letter addressed to my relative and not to me, the letter writer and sent it to my address! I signed my name to the letter and she addressed it to my relative who doesn't even live at my residence - he lives 500 miles away!! She included her contact number. I have called her THREE times now and left messages. She is not returning my calls. I contacted Corporate today through their contact site. No word from them yet.
5 years ago, paid 849.00 for Maytag Quiet Series diswasher. Have put a little over 400.00 bucks in repairs for this piece of junk. I have had to take time off of work to be home for the repairman. dishwasher now needs hundreds of dollars worth of repairs and is not functioning. Guess this is what Maytag means by Quiet Series. Doesn't work, so yes it won't make noise. Out of warranty or not I want ALL of our money back: Dishwasher, repairs, time off work. This is clearly a lemon.
We have 3 Maytag products: Dishwasher which is the biggest LEMON on todays market, a washer and dryer. First the dishwasher: Not even one year after purchase, 2 prongs on the top rack rusted off. Then the latch broke. Then it began to leak. Then the panel went haywire. Panel replaced. Still doesn't work. Repairman returning to fix panel. Dishwasher still leaks and repairman coming back to troubleshoot that problem. Repairman returned and thought perhaps the computer board was bad and needed replaced. So, he replaced it. Nothing happened. He called Tech Support. They couldnt figure out what was wrong either.
The Washer: The lid began rusting after only having it for 2 years. Looks so nice in my newly remodeled laundry room. The Dryer: The paddles inside the dryer have had to be tightened down now twice. I have never put shoes or anything of that nature into the dryer to knock these loose. Only wet clothing goes into the dryer. It appears that I shouldn't be putting my wet laundry into this dryer as it is knocking the paddles loose.
Margaret of Woodstock IL (06/06/08)
I have had this problem since I purchased the Neptune. When the washer is empty, if I rotate the tub with my hand, I can hear a great amount of sloshing. Where is this water coming from?
My clothes have never smelled good. Is this rancid water getting into the wash cycle?
John of Brattleboro VT (06/05/08)
This machine we bought 7 years ago and it is a junk --never recieved any thing on any recalls or settlement . We had mold issues all along and now the inner drum is no longer spinning out -just had a repair guy here and he said it is not fixable ! this should have lasted 15-20 years -Not 7
Kathy of Lafayette LA (06/05/08)
I purchased the Maytag Neptune toploader in 2004. Have had mold/mildew problems in the bleach & softener dispensers since the beginning. I just keep cleaning and cleaning and cleaning it.
Just this week the washer began making an extremely loud noise during the spin cycle. Called the maytag appliance store I purchased the washer from and they sent out a serviceman. He said the bearings in the outer drum had gotten water in them and that was causing the noise. The entire outer drum would need to be replaced. The serviceman called his office and they called Maytag to see if it was possibly under the 5 year warranty because they weren't sure because of how the warranty was stated on the maytage site. Of course it wasn't covered!
I was given a rough estimate of $600 to repair the machine. No thanks, I'll purchase another washer but I won't purchase a Maytag or Whirlpool. I've had a ge washer that went through a flood in '92 that lasted eight more years after it flooded. I chose to replace it with a Maytag because of Maytags reputation.
Cynthia of Spring Valley CA (06/05/08)
2 weeks after I received my Bravos washer & dryer it would not work properly. I have had 3 technicians out to work on it, and it still is working improperly. The warm wash setting will only allow the drum to fill with cold water. The technicians saw this first hand and agree there is a problem, but they don't know what it is. The have replaced the control valve panel and checked it for other issues, but cannot figure it out. I paid a lot for this washer and feel it should be replaced, but Maytag is being stubborn and useless to do anything about it. Last time I buy a Maytag. The bleach dispenser is also letting the bleach mix with the clothing prematurely.
Stephanie of San Francisco CA (06/04/08)
I purchased the Maytag Neptune TL washer in November, 2004. It worked fine the first 1 1/2 years. I started having problems with the spin cycle. The machine will jump around my laundry room when it spins and them shut off and not complete the spin cycle. I brought an authorized Maytag service provider out to check the machine. He told me it's a huge problem with all the Maytag Neptune machines and there really isn't anything I can do. He said the only way it will work is if I stuff the washer with x-large loads and use the bulky item cycle. Other than that it won't complete a cycle. He is correct! I can't run a cycle on my machine without it stopping at least 10 times. When I do an x-large cycle it still may stop during the spin cycle. The other problem is the clothes don't really get clean because the washer is so packed. I feel very frustrated that this washer doesn't work. I have called the Maytag customer service center and they were no help at all.
Cathy of Somerset KY (06/01/08)
I had purchased a Maytag Neptune, model # MAH5500BWW, in the fall of 2004. Before that I owned a Kenmore washing machine, both of which I purchased from Sears. I owned my Kenmore for fifteen (15) years and in that time never had any problems. In the end the spin cycle started to go out and I made the decision to update. At that time I purchased the above mentioned washing machine and the dryer to match. Over the last couple of years I had begun to notice a black greenish residue build up, inside the rim and other places that resembled mold or mildew. I was confident that this was not the case but had a couple of people to look at it. They too felt the same as I did, it appeared to look like mold or mildew but of course this could not be the case.
I have made several attempts to remove it. The top layer would come off but had stained everything below. Over time it has progressively got worse and if I dont use extra care and take each item out individually it comes off on my clothing. This, or course, is impossible to do with large items and has ultimately got me doing one or two extra loads a week and some things have been permanently stained or ruined. Over the last few days I noticed a distinct odor of mildew when opening my washing machine door and along with the residue build up I began to wonder if this might actually be mold or mildew.
Upon researching the internet I have learned that this is a huge problem with the front load machines. A problem that [Maytag] is aware of and has been for some time, to the extent that my particular model was included in a class action law suit. It also appears that it is too late for me to receive any assistance from your corporation. As a consumer I feel I have been done an injustice by both product and company. I am confident that I could have easily been contacted to be made aware of this defect. It has never been a problem in the past to locate a customer on an item such as this to offer an extended warranty for a SMALL fee.
I have been cleaning my machine more than I have my laundry over the last 4 years.
Paula of Deer Park TX (05/22/08)
I bought a Maytag Neptune (front-load)Washer (and dryer) in October 2005. After having the washer for less than a year, I started having problems with it and have had ongoing problems with the washer ever since.
Our clean clothes stink after being washed in the washer, so I now have to rinse them 2 or 3 times after each washing. I am constantly having sensor problems, the machine not draining, the machine not spinning, etc. Many times, my husband and I have had to wring out a load of clothes by hand before putting them in the dryer. (Otherwise, the dryer will run for 3 hours before the clothes are dry.) I have clothes sitting in it now mid-cycle, and it won't drain, spin, or do anything but beep when I press start.
I am presently waiting for a repair man, who won't be at my house for three more days. After he repairs it, I am selling it and buying another top-load washer. (I had a Kenmore top-load washer for over 20 years and NEVER had to have it repaired.)
After paying more for this washer than I have ever paid for a washing machine ($1099.00), I have had to pay for repair costs, plus laundromat costs. I
Tina of Scappoose OR (05/20/08)
We bought a Maytag Atlantis washer & dryer set late January 2002 and just had to replace the entire unit due to the motor being out and corrosion on frame. The repair man said the bleach leaked out of the bleach dispenser and caused the corrosion. I called Maytag and was told the motor was not under warranty past the 5th year and that they wouldn't fix it.
I'm complaining because I think it's fraudulent for Maytag to get rich by advertising a brand of quality and service, to state on their website that their washers last longer than any other on the market?, that Maytag relentlessly pursues to build the highest-quality and most dependable machines?, that Maytag stands by their product -- and then refuse to fix or replace a washer that breaks down after six years of normal use. Its not unreasonable to expect a washer (especially a notorious brand like Maytag) to last longer than six years. Obviously something was wrong or defective with the washer. A company that convinces consumers such as myself to buy their product by making these kinds of statements quoted above should be held accountable.
It cost me about $1,000 to replace the washer.
Arthur of Hamilton OH (05/15/08)
Transmission on washer locked up causing the belt to break and the pulley to go bad. The transmission is under warranty but they will not cover the cost of the other parts which is only bad because of the transmission failure
Smoke filled basement.
Patty of Union KY (05/15/08)
We did originally receive the paperwork for teh class action lawsuit, but we were not having problems at that time. For the last 4-5 months I have noticed that my blue jeans and bath towels have had some odor to them. The odor smells like dirty work clothes. I have used Clorox with my towels but too much isn't good for the material. I don't dare use it on the colored clothes.
My husband was checking the washer and the rubber seal between the tub and frame was black and had water sitting in it. When the tub is moved it sounds as if water is still in it somewhere, like it hasn't drained all the way. I have never tried to contact Maytag or any service person, since this problem was something I thought was related to my own home. But in reading everyone else's comments, I realize that the problem is the washer itself.
The economic consequence is that our clothes smell like dirty work clothes and washing them double doesn't work, and using extra detergent and additives have cost us more along with water and electric usage. I seriously doubt the clothes can be worn without ever getting the smell out.
Paula of Wyoming NY (05/14/08)
We bought a new Maytag Bravo top load washing machine & Maytag Bravo steam dryer from Home depot and are very dissatisfied with it. The washer knots every item into a tangled mess and the dryer is unable to get the wrinkles out and takes 2-3 cycles to get the clothes dry. Maytag has sent two repair men to my home to repair them, but the repair men can't seem to find any thing wrong. One repair man said it was just how these machines worked. The other repair man showed up with no tools or any way to even check the machine, and told me that the thermostat was broken on the dryer. (How would he know this with out even checking it?)He then lied in his report to Maytag that the reason they were not working was because I overloaded the machines. (How would he know this if he did not see me do any laundry or ask me to do a load so he could see how they came out?)
After repeated phone calls to Maytag and Home Depot the end result is Too Bad. I have asked them to give me a different model, but they say that the ones I have are not broken so there is nothing they can do about it. It was always my impression that Maytag and Home Depot gave their customers a satisfaction guarantee for at least 30 days from the date of purchase. They apparently do not.
I'm now stuck with a brand new Washer & Dryer that Wrinkles my clothes and sheets terribly, and uses more energy than my 15 year old set that I had.
Rachel of Leesburg GA (05/14/08)
After 1 month after I purchased this washer, the washer machine broke! Coins left in our pockets made their way back to the back of this washer straight to the pump motor! This has happened repeeaditly since then. Also, they have had to replace teh main memory board which costs $500. per board. Numerous times teh machine has stopped, locked up, and burne dout the pump motor and memry board. thank God I had a 4 year warranty so far, but it is about to expire. When it does, i have lost out!
I paid $1200.00 and $200.00 for the matcing pedestal. I will never get my money's worth! The service calls will be a projected $250 at least every time a coin gets by us! Cooks appliance ahs serviced me every time and we do have all the documentations! Also, this isn't even half the headache of being without a washer for 2-3 weeks at a time with two kids, one being a baby! I have spent too much time in laundromats and distance realtives home doing laundry when i should be able to use mine a t home, u would think after spending the money on what i was told by Lowes was TOp of the line. Maybe Lowes and Maytag should reimburse me! I called LOwes immediatley after the first breakdown which was one month after purchase,and they would do nothing to help me. Please help me to get something back out of this purchase .Thanks!
My laundry room floor has flooded so many times that hte floor is ripped up and destroyed also from the service men moving htis heavy washer. Ripped totally!
Clair of Farmville NC (05/11/08)
I got this Washer and Dryer in Nov. 2005. The day they delivered it to my house there was something that was wrong with it. I call and Lowes delivered another one out. It was three months after that that It started having problems with mold on the door and sounding as if a jet was taking off.
I call Lowes and they said they could not do anything that for me to call the company so I did and they give me a run around. At that time I asked if they had any problems with this product they said no . After a day of back and forth with them on this matter. I asked for them to replace it and they said no they would have someone to come out . They did say it was fix . But it wasn't I recalld and ask them about the recall they said they didn't have a recall on this model but it was having the same problems as the others. So after that I had problems with it .
In Aug. 2007 I had more problems that was as the same as before but got worse. They came out and put more parts on it and the dryer and said I should wipe off the mold in the door and use clorox to clean it and all the time I had told them I did what they say and it was leaving white spots on my cloths and not solving the problems with the mold and the smell in my clothes I have had to throw away alot of my clothes because of this.
I have had nothing but problems with this machine. When we purchased this product we thought it would last longer. I have not had this machine a whole year with out something going wrong with it and now this weekend I have a load of clothes in the washer with water in them and can't get the door open because the door is locked down and the motors is humming everytime I push the button to turn it on and it will not come on it just humming and can't get anyone on the phone to talk to so I can get the door open and get the clothes out. I am at my ends with this product and Company. Can You Help me
Damage to Clothes with mold and mildew and smell and when cleaning it with clorox leaves white spots on clothes and have to throw away. Clothes are in washer with water in them and can't get them out because door is locked down and want open.
Fred of Sterling Heights MI (05/09/08)
I have a four year old (purchased in 2004) Maytag Neptune washer that needs a new spin bearing. Two reputable repair services quoted me between $500 to $700 to repair the machine. I called Maytag customer service--what a joke!--and all they could do for me was offer me a %15 off voucher towards the purchase of a new washer! Are you kidding? I tried to buy American what a piece of junk. Hey about another class action lawsuit against Maytag for the spin bearing?
Romy of Terrace Bc OTHER (05/06/08)
I own a neptune washer Model # MAH5500B since November 1, 2003. Bought in Sears at Prince Rupert BC, Canada The smell in the washer is very bad and has been bad from about the second year on. all my clothes come out smelling really bad,I can not get the smell out. washing with bleach is only good for a couple of washes and then my clothes smell again. For the first time I decided to spend a little more money and buy a better brandname i am really disappointed, I must have missed the information on the class acting suit. I have moved 4 times since I bought the washer. Anything that can be done would be great
Some of my clothes do not loose that bad smell anymore and have to be replaced or at the very least washed more then needed. Would replace washer but spend a lot of money on the washer
Karen of Grand Blanc MI (05/05/08)
Two year old Maytag Washer would'nt spin clothes (left clothes soaking wet). A&E Factory was sent by Maytag. Reed (Repairman) came out was told what codes the machine gave, he went down looked at it (didn't have flashlight) went out to his truck to call his boss (3 times). Told me it would be over $500 to fix. I explained that the machine was only two years old, then the price came down to $144, then he went out to his truck to talk to his boss again. Then came in and told me I had to pay for everything up front, and I was not told that there would be any costs involved by Maytag or when they confirmed the appointment.
So I told him there would be no payment today, eventually he said that there was a $65 charge for him diagnossing the problem (I already knew the motor was shot) he told me that Maytag pays for the motor, but I have to pay for service. The drain hose was also cracked inside the machine - how can a drain hose crack if it is never moved? Why isn't covered by Maytag? I wanted to charge me an additional $50 for the hose. Then on the receipt it says that I am being charged for a Motor Pulley - the parts were sent to my home and there is no motor pulley in there. It took more than a week after three calls to get the part delivered and now I have been without a wash machine for two and a half weeks. The total cost of repairs is $124.00, not including the drain hose which will be another $55.00. Plus the out of pocket expense of going to the laudry mat (gas for the car, cost of the washer at the laundry mat, etc).
Cost of time, out of pocket for laudry being done at laundry mat, gas for having to go to laundry mat, drain hose $55.00 plus the $124 for repairs.
Dee of Owatonna MN (05/05/08)
I have owned the dryer for less than two years. Had a short within the dryer and shorted out the plug and outlet. I was told by Maytag that if I wanted a service call it would cost me $65 + just to send someone out. They should take this report seriously; I could have loss my house. I have owned other Maytags before and never had a problem with them. I was surprised that the company was not interested in what happened to me.
Now I will have to buy a new dryer and pay an electrician to repair the outlet the old dryer was plugged into. I am just guessing at a cost - $600 - $800
Janet of San Antonio TX (05/05/08)
I, too, have a Maytag Neptune washer purchased in early 2003. The class action suite has been settled but that doesn't help me. I've got mildew, stagnant old water, and a wretched smell.
I am alergic to mold and cannot get rid of it. Using bleach splatters on colored clothes. This is not why I bought a Maytag.
Sherry of Magnolia Springs AL (05/02/08)
I purchased my Maytag Neptune top loader Machine in November 2004 along with the Maytag drying center. Within a few months the lid of the washer had to be replaced due to rust dripping on the clothes and leaving spots. When the repairman came he said it was the worst machine on the market. This was the repairman's second trip to my house since the drying cabinet was delivered cracked beyond repair upon delivery from the store. After replacing the lid, within a few months the new lid rusted and I gave up.
When I called, numerous times to the Maytag repair line, I was told to use he detergent, and that I should run an empty cycle at least once a week of clorox to keep down mold and mildew and that this would help the rust problem. I got so upset one time I wrote an email to the company to complain about the machine and the rude service people at the repair call center. I never received any follow-up.
Four weeks ago after cleaning the gross black mold from the inside gasket and running two cycles of clorox, I awoke the next morning to an awful smell from the washer. Since I was in a hurry to catch a plane out of town, I poured a cup of clorox in the bottom of the washer, left the lid up and left home. When I returned 48 hours later, I was met at the door by a disgusting stinch. It smelled like raw sewage. The smell was coming from the washer and there was nothing left to do but drag it to the garage. My very expensive washer is still sitting in the garage as I try to decide what to do with it.
My husband purchased a new GE washer (much less money) and our clothes are finally clean. I have literally spent hundreds of dollars on designer towels for my home, only to have to throw them out after a few months due to the musty, mildew smells left in them by the nasty washer. I no longer am puzzeled by the black flakes on my clothes since I now know it was mildew from the washer. How do I know this? The inside of the washer has lots of dried blak mildew flakes and has had for a very long time. I will never, never buy another Maytag product! It is one thing to have a defective product but more serious than that is the fact that I was repeatedly ignored and belittled by the Maytag help line. Maytag has done nothing to resolve mine and others, problems with their faulty machines. My only hope is that someone will bring a law suit against them and one day we could receive some recourse.
Economically, I have lost hundreds of dollars in expensive towels, and now I have had to replace a 3 year old expensive washing machine. Not to mention that I am left with the thing sitting in my garage, wondering what to do with it. Then there are the countless waste of time on the phone with the help center.
Larry of Oakley CA (04/30/08)
This is the second night in a row that our Maytag Neptune Washer has popped open full of water flooding our home! I called Sears where we bought the machine and was informed that I should have been told when I bought the machine that Maytag's washers are no good. I google our model and come to find out that there has been a class action lawsuit for mold (of which our washer doesn't really smell all that great and was sort of curious as to why), defective latch (of which ours is obviously defective as it has failed two nights in a row!
To make things better, we come to find out that there are class action lawsuits, settlements, recalls and the like for our make and model yet we were never notified! In addition, we purcahsed the machine on 1/12/05 and amazingly none of the recalls or settlements involve those dates! Very frustrating. Now due to the amount of water dispensed into our home, I have not towels and no washer to wash them in.
Our wood flooring has been soaked two nights in a row, is starting to seperate because there is no way to draw out the water without removing the floor. Our brand new carpets that were installed two months ago have now been afected and the pad is wet as well as the carpet.
Somayah of Waterloo NE (04/28/08)
I purchased a maytag neptune and ever since i have had some many problems with the machine.First when iam washing sometimes it wont hold the water and all the water will leak out of the washing machine and before i know it my whole floor is soaked. Also the washer keeps going out of spin i have had them several times come out and adjust the feet but it doesnt help its so far out of spin now i cant even go threw my garage door anymore.
Also there has been so many times when i will wash something and it stops in the middle of a cycle and won't finish the wash and i can't use the delicate or hand wash cycle because if i do it leaves little bits of wet smeared dirt on my clothes everytime we use that cycle and its getting to the point where its doing it now on the other cycles also. Iam so frustrated iam going to buy a whirlpool front loader soon so i can have clean clothes and not a wet floor and walk threw my garage once a again to get to my car.
Joy of Springboro OH (04/27/08)
I purchased a Neptune front load washer and dryer. The washer has been nothing but trouble. The door latch computer chip, the spin extract will just quit working, I have problems with the smell and mold which I have to keep bleaching the inside front....have I said enough.
My oldest son is severly allergic to mold. We have had to vacate 2 homes due to black mold trying to help him get better and now I find out that all of these people are also having mold issues with their washer. I need compensation for a new washer and QUICK
Brian of Austin TX (04/27/08)
Like most reports of the Maytag Neptune top load. Spin dry problems dc error code which I think may stand for dumb customer spent substantial portion of 1 years income to purchase this machine!
lost money due to having to purchase a new machine (not a maytag) to do what I paid this one to do.
Kim of Appleton WI (04/26/08)
I purchased a top load Maytag Neptune washer in July 2004. All was well until lately when the machine would not complete the final spin on small loads. I called a reputable local repairman to fix the problem. I was told that I have one of the worst washing machines out there. The bearing is going. And my repairman said he would not even fix it. He told me to run it until it dies, and then buy a Speed Queen washer. He also said that right after the bearing goes, then the transmission will go.
After reading all the entries on this website, I feel fortunate to only have paid $78.70 for this advise. I am appalled that a once reputable company like Maytag would sell such a sub-standard machine like the Neptune series and bill it as innovative and top of the line, with a price tag to match, and then just leave the consumer high and dry with no recourse to recover costs, or replacement. At one time Maytag was the product to buy. I can assure everyone that this household will NEVER purchase another MAYTAG, or related conpany product. I do hope that in the future we all will have some recourse against this serious consumer offense.
I had to buy my Maytag on credit when I purchased it but felt that it was worth it because it was truly an investment in a machine that would last a long time. 3+ years is not a long time.
Kimberlee of Carmichael CA (04/26/08)
I'm quite certain that I'm another victim of the now infamous motor control and related circuit board failure? My Neptune Washer (model# MAH5500BW) will lock the door, turn on the door locked? indicator light, fill partially with water @ first it began to stop operation mid-spin cycle. Then it would either not start tumbling. Now it's Saturday morning & the machine has just stopped stopped completely, with a loud of wet , dirty clothes in it!
Very unhappy with Maytag & this Neptune, now.We're empty nesters, & travel a lot. I only do abt 2 loads of laundry a wk when we are in town. I owned 2 high end Kenmores, that gave many yrs(1 for 16) of hard use. When my children were at home,I was doing tons of laundry each wk. Now I wish I would have just kept my perfectly functioning 10 yr old Kenmore instead.
Maytag customer srvice lines not answered on Weekends! Emailed customer service
Diane of Elk Grove CA (04/25/08)
I purchased a Maytag Neptune Front Loading Washer in 2000, from a Sears Store in San Jose, Ca. I started noticing a moldy odor on my clothing which I traced to the washing machine. I was told by the Maytag company to wash the washer out with detergent and bleach on a regular basis. I never close the door between washes. Over the past 8 years I have dealt with this problem, believing that I had no other recourse. Today I was researching other washers because I am sick and tired of this problem.
I came upon this website in my search. I see that the class action suit was filed and determined in 2005. I was not notified of this, perhaps because I moved in 2002. Is there anything I can do about this now, or is it too late?
`
Irene of Staten Island NY (04/25/08)
There was a class action case a couple of years ago against the Maytag washer-dryer I bought back in 1998,but which has in the past ouple of years given me problems with mildew around the inner gasket,terrble odor from the inside of the washer barrrel and the necessity of washing down the washing machine itself, and scraping the remaining mildew off the gasket, with bleach once a month - and now it just doesn't work at all anymore!
The technician who came to inspect it told me that it would cost me over 500.00 dollars to fix without guarantee that it would work as new. He also told me about the past class action suit against this particular Maytag item and suggested that I contacted you for help. Is there anyway I can file a claim now despite that the cutoff date was in 2005 as I see in your article? In 2005 I didn't yet have this kind of problem, so I couldn't honestly have taken advantage of the suit, I thought I got lucky and had a healthy machine, therfore there was no need.Little did I know the problem would eventually hit me too. Was money placed apart for customers like me experiencing the problem later instead of sooner?
Maytag Neptune stacked washer-dryer broken.
Carolyn of Eubank KY (04/24/08)
I bought a Maytag washer and dryer front loader, I have had it for a little over a year, and I have had nothing but trouble. The washer jumps all over the floor Shakes the whole house It has already torn my floor up behind the washer I have repair men here 6 times, amd there is nothing they can do. Just because it washes good, they say there is no problem, even when it shakes the house and walks into the middle of the floor. I just rent this place and it has already ruined my floor.
Everytime time I talk to someone from customer service that always get rude, well we will send someone else out. I am at my wits end. I tell them to come and pick it up and give me a different kind, but they say no, The repair men have to come another 4 times.
It has shaken the house so hard that it tore up the floor my washer sits on.
Laura of Wasilla AK (04/22/08)
Never had new appliances-- or a new home-- in my whole life. So, when I finally was able to purchase a new home, I wanted only the best and got Maytag everything. That included the Laundry Center drying system (a true gem!) and the top-loading Maytag Neptune. Baaaaaad choice on the washer.
The clam-shell theory seemed sound-- wouldn't experience ripped or stretched clothes around a center agitator. Well, I can't even get the washer through a spin cycle without it going out of balance-- I always have to add 3 or 4 dry towels to help sop up the water as it enters the spin cycle so the weight is more evenly distributed and it will finally go in to the water extract then spin. I would NEVER recommend a Neptune clam-shell washer to anyone. It cost a fortune and has been nothing but one problem after another from the beginning. Purchased with my new house on March 15, 2005 and never heard a word about pending litigation against Maytag. Live and learn.
1st) Must leave the lid open or the washer becomes musty smelling. 2nd) Right out of the shoot, the pump needed to be replaced. 3rd) The clam-shell design doesn't appear to support loads where the weight may not be distributed evenly at all times-- goes off balance before it can extract water and spin. . . I've had to baby the machine, and coax it through a cycle, more than once spending 45 minuted to get it to extract and spin. Pain in the neck, not to mention a time eater.
Carolyn of Woodbury CT (04/21/08)
My in-laws received a Maytag washer as a gift about 3 years ago. It's a Neptune front loader. This past year, I started doing their laundry, as they are elderly. I noticed mold on the gasket and mold odor. I called Maytag and found that the recall had expired. Prior to this, I thought Maytag was the best of machines. Not any more. Their customer service told me to leave the door open. I can't do that, as the digital lights cannot be turned off. I'm afraid I'll short out the washer's brain.
I have to run a wash with bleach every week. It cuts down on the mold, but doesn't completely eliminate it. Waste of water and electricity.
Oscar of Lancaster SC (04/13/08)
bravos washing machine.broke the first week.serviceman has been out twice, took the washer to his shop and said it was a loose wire. First load we tried to do, it quit and showed a F1 code. This is 3 times it has broke down, and we have owned it less than a month! The dryer ALSO has a problem; with a part on order.
Loss of time, and loss of washer to do laundry
Alice of Vernonia OR (04/13/08)
I purchased a Maytag Neptune top-loading washing machine in June 2005. It is now sitting in the barn (protected by the box that the new washer came in) and the only reason it wasn't hauled away for salvage is because I hope to get some satisfaction from the Maytag company.
From what I've read I suspect that isn't going to happen but I can hope that they will stand behind their product. I have replaced it with a Speed Queen on the recommendation of the appliance repair person who declared it dead.
The machine will not spin out in the final rinse. To fix this (sounds awfully simple to me) would cost approximately $550 which is close to half of what I paid for it in the first place.
I was hesitant to spend that much but I was going on Maytag's promise that this was cutting edge, best of the best and (I thought) would surely last me the rest of my life (I'm 64). Rest assured that is the last Maytag product I will ever purchase.
P of Flagstaff AZ (04/09/08)
Neptune Dryer MDE9700AYW has a cracked drum. Looks like a stress fracture along the front where the tumble fin attaches to the aluminum frame. Symptoms include an odd squeak type sound when the crack passes over the drive belt.
We have noticed multiple small cuts and tears in clothes. Buttons have been being pulled from shirts. Weird things like that.
John of Poteet TX (04/03/08)
My wife and I bought a Neptune washer and dryer in Feb. of 2005. Have not had any problems until now. We have same gasket problems with washer, and little or no help from store (LOWE'S), service people, or Maytag. Went on line to see if their was any recalls, and couldn't believe the mass amount of complaints and a class lawsuit. What recourse do we have? As one women from Fla. stated I spend more time washing the washer than I do on clothes.
Hugh of Bethlehem PA (03/31/08)
We took possession of a Maytag Neptune TL on August 18, 2005. In May 2007 we began experiencing problems with the washer not draining properly. We contact the dealer that sold us the washer and they foward our service request to a repair service. From the period to May 2007 through September 2007 we waited for two repair companies to get the washer up and running. They bascially replaced every component in the washer including the clutch, computer circuit boards, and cables. At this time I also purchased an extended warranty on the washer from Maytag Dependability Plus for about $153.00.
From September 2007 through February 2008 the washer operated properly. On February 27, 2008 we began experiencing the same problems with the washer again. This time we contacted the Maytag Dependability Plus Service Net and they dispatched a service repairman. After four visits and replacing all the computer boards and related parts they have deemed the washing machine unrepairable and have offered a buyout of $240.25. They arrive at this amount by taking the retail price of the washer and deducting all the cost associated with attempting to repair the washer.
We paid the retail price of the washer which was $950.00, we paid an additional $152.82 for an extended warranty, and we paid $120.00 in repairs for items not covered under the warranty or service agreement. The insult is that we have been without washer for almost 8 months and the only want of offer us $240.25 as a buyout.
Joanna of Wilder KY (03/26/08)
I bought a Maytag Neptune Washer March 2006 and within on month I had to call for service because pump broke and leaked water everywhere. 6 months later I had the same problem and it happened again - it is a piece of junk! Maytag and Home Depot will not refund any of my money or make an exchange. Extremely poor customer service!
Elayne of Toronto Canada (03/24/08)
In 1999 I purchased The Maytag NEPTUNE front-loading washer which was considered to be state of the art.
I did not have the problem with mold and did not apply for the class action law suit.
It is a machine that has been used very lightly by of family of two over the past 9 years. I have only used HE detergent and followed all of the instructions that came with the machine.
A couple of weeks ago, I noticed the washer was making very loud noises during the spin cycle. I called for service and was totally shocked when I found out the problem was with the outer tube and would cost me $900. Needless to say I am not willing to pay that amount for a repair when I can buy a new machine for the same amount.
My previous Maytag lasted over 20 years and I had expected atleast a 15 year life for this machine which was top of the line and very expensive.
Is there anything that I can do at this time?
As a result of this I will have to purchase a new machine?
Daniel of Easthampton MA (03/23/08)
Maytag Neptune Top Load Washer. I was doing a load of wash and water starting leaking from washer, flooding 3-floors in our house causing around 10,000 dollars worth of damage to our house. Washing machine is around 3yrs old. I have had 2 repair men over to fix machine, they cannot find a leak in machine. One Maytag dealer said he does not carry them because, "They are junk."
I contacted Maytag, told them about the problems and the damage to my house and all they said they would do is give me a 15 percent of coupon on a new machine. I said no thanks. I have gone on the internet and read other complaints that people are having with the same washer
Candice of Temecula CA (03/23/08)
We bought a Maytag dryer (neptune) three years ago. The drum has burst. How did this happen?
I am without a dryer and a load of wet clothes. I have notice that small holes were appearing in some of my clothes that I now can see was because of the dryer. I will never buy another Maytag again. We bought a refrigerator three years ago and had to have it repaired three times.
Paula of Martinsburg WV (03/23/08)
Today I went online to find a customer service number for Maytag, and decided to click on the icon concerning recalls and found this page. I always thought that the mold ring was just from the moisture that was generated. Recently my washer has not been emptying the water from the rinse cycle completely. Now I have to wonder if I will be able to get this unit fixed properly at all.
Until I can get the washer fixed, I'll be taking my laundry to the laundromat.
Yvonne of Lancaster OH (03/20/08)
I have a Neptune Stackable purchased in 2001. It won't spin dry and now it shuts off about ten time during a wash cycle.
Michael of Scottsdale AZ (03/20/08)
1.5 year old Maytag neptune dryer drum cracked. Made a pounding noise at first. Apparently it was slamming against the blower motor or something. So, drum cracks, I call Maytag, they are rude. Eventually called the store we bought from and turns out we bought the extended warranty. Did maytag tell me this? No. Horrible experience, and a lousy appliance. Never and I mean never buy a Maytag.
Torn clothes from jagged edges of crack.
Ellen of Norfolk MA (03/19/08)
After having smelly clothes an mold issues with my Neptune front loader, I was sent a free replacement (had to pay $150 for pick up and delivery charges) and was assured that the problems had been resolved. A class action suit was announced but our washer seemed to be okay. The replacement looked identical to the older model and I had questioned that but was assured that there was a new style gasket---WRONG, obviously and not too honest on their part. My washer still has the problem, but since it took time for it to get worse and worse, we did not take part in the class action suit. I wonder if there is any recourse at all. I have sent an e-mail to Maytag.
Fong of Saint Paul MN (03/14/08)
I just read about the Maytag law suit settlement and claim, but was never of that before. I bought a set of Maytag Neptune (washer & dryer) in late '97 and it had been giving me a lot of problems. In 2005, I had to replace the main circuit board in the washer. This past summer I had to replace the control board and wax motor on the washer again. A few weeks later, my dryer was not able to spin so I ended up replacing motor, belt and all bearings.
I registered my washer/dryer after I bought them, but wonder why I was not notified of the law suit and claim.
I had spent close to $1000 for repair of both the washer and dryer not to mention all the headache and frustrations.
Michael of San Antonio TX (03/12/08)
We purchased our Maytag washer in Jan. 2005 from Conn's. The model number is SAV4655EWW and serial number is 13185880ET. Understand, that our problem is not with Conn's, but with the service contract we purchased right before the warranty expired with Conn's. The reason for purchasing the Maytag Dependability Plus service contract is because our washer started to give us problems within months of ownership. I called Conn's, and they sent out a repairman. The machine had to be taken in for repair. When it was returned, we were advised to purchase the service contract just as a precautionary measure. We had to call the for service about 3 times. Each time it was something different that the washer was doing or not doing. The second to the last call we made, the repairman said that we may need to replace the washer because it just can't be repaired. I waited about 2 weeks before someone finally called us back. What we were told is as follows.
Leeann Duggins with the settlement department of Service Net said that they are evaluating the claim, and we would be notified shortly. A week later, I called back to find out if any one is coming out to look at my washer, since they had not called me back. We received a faxed letter requesting the buyout of the service contract of $78.02 and may even at its option keep the unrepairable product. [Of course, the letter has more detailed information and if you consider on helping us, I would gladly fax a copy of this letter to you.] My question also is: Why were we never told that we can only make 3 maintenance requests? If that's the case, then, why wasn't the washer repaired correctly, and/or why didn't the repairman tell us that the service contract we have may no longer be valid? We purchased the contract in good faith, thinking that we would probably really never have to use it--because Maytag has the reputation of nothing ever going wrong with its products.
But,we were confident that we had a 'back-up' so to speak with this service contract just in case it did....AND it has. I am still able to use my washer, but it makes a very loud and screeching noise while the washer is on. I have also noticed a burning smell--like rubber. The offer of this Contract buyout expires April 20th. I pray that you contact us regarding our issue with the service contract. I even called Maytag and tried to explain to them our situation. The young lady I spoke to hung up on me because I was insisting on talking to someone in charge and who could understand our problem with the service contract that Maytag deals with. My husband also sent them a letter stating that WE DO NOT AGREE in entering into the agreement for the purpose of settling. He requested that Service Net have our Washer repaired immediately or replaced under the No Lemon Guarantee stated in paragraph 13 of the Service Contract Comprehensive Coverage. [I can also fax a copy of this letter to you. Our Certificate of Coverage number is: TC0097620616.] We also have a contract on our Dryer. We paid about $99 for each product, and the contract expires in Jan. of 2009.
We just want our washer repaired or replaced--preferably, replaced. I think we just got a bad washer and hoped each time that the service repairman came out, would be the last time. They are not coming back to repair. We filed 3 claims and didn't even know that we had a 'lemon'--and a repair limit. We certainly appreciate your consideration in looking into this. No one else has been able to help us. I just find this so hard to accept, regarding the treatment of this service contract and Maytag, "The Dependability People".
Cathy of Bristol PA (03/11/08)
Inside gasket of washing machine covered in black mold, unable to washed off, awful smell.
I am allergic to mold and have had problems with asthma as a result.
Robin of Shelbyville TN (03/09/08)
I purchased the Maytag neptune in May 2005 thinking it was the best washing machine around. I have had nothing but problems. It will NOT spin the clothes out. The mother board has been replaced several times. I asked for a new washer after a repairman said their was nothing he could do for me. I still have the same junk and I FEEL like I was cheated out of $1300.00.
Ron of El Dorado Hills, CA (03/08/08)
Our Maytag Neptune top load washer will not spin, the tub just hits the sides of the washer and makes a terrible noise. Then, a DC code appears and all you can do is remove the clothes and ring them out by hand before putting them into the dryer.
After hearing from others having the same problem, and repair people saying there is nothing that can be done, it appears we are stuck with no recourse. I can't believe the Maytag company has not stepped up to the plate on this one, considering their supposedly great reputation. I think anyone who has purchased one of these overpriced pieces of garbage should get a refund or replacement from Maytag.
Our previous washer lasted 20 years without any problems (obviously was not a Maytag!)
Raymond of Little Neck NY (03/06/08)
Just found out about the mold problem with the washing machine through a service repair man who was servicing my stove. It was on 3/5/08, that he told me about the problem with the mold. I was not sent any kind of letter or email from the company about the problem.
My wife has had numerous rashes for almost a year to this date. DO NOT KNOW WHAT CAUSED THESE RASHES. SHE HAS BEEN TO TWO DERMATOLOGIST SPECIALISTS WHO CANNOT DETERMINE WHAT CAUSED THE RASH. HE SAID TO CHANGE OUR DETERGENT AND TO USE A DIFFERENT FABRIC SOFTENER. WE STILL DO NOT KNOW WHAT CAUSED THESE RASHES, AND SHE STILL HAS THEM.
Edward of Colton CA (03/02/08)
We bought a Magtag washer-dryer set in May of 2006. We have had washer problems from day one with leaking water, and the tub bangs against the front making a terrible noise and causing the washer to bounce all over the floor. We are required to move the clothes around in almost every load or they won't spin dry. They (Empire Magtag) have replaced every thing in the washer, even claiming all the problems were caused by a wrong drainage hose. I replaced it; then they told us to only wash small loads. After $1,080 in repairs, it's still the same. The manufacturer's warranty ran out, and the extended warranty provider won't honor the remaining three years on their warranty. So I'm now trying to get that premium returned. Magtag owns a number of other brands, Whirlpool etc., so I don't know what to replace it with.
Ron of Everett WA (02/27/08)
In Jan 06 we purchased a brand new Maytag Neptune washer and dryer from Home Depot. The dryer was defective the minute we brought it home. We did not even get one load of clothes done. It would not heat. We called Home Depot and told them we would be returning it the next day and they told us it was a 'special order' and they could not help us, we would have to contact the manufacturer directly. I called Maytag and explained that I no longer wanted the dryer and they refused to give us a refund. They said they could have a repairman out to 'take a look' in about a week or so. The repairman had to order 5 BRAND NEW parts for our BRAND NEW DRYER.
It worked for about 6 months until we started hearing a horrible noise and clothes were taking forever to dry. The repair man returned only to order another defective part...THE DRUM which took weeks to be delivered and then when it was, it was damaged. We waited another few weeks and finally the drum was replaced. BUT, here we are 9 months later and the lining of the drum is coming off and it has ruined a load of white clothes by leaving black marks on them. We again called Maytag and were told that we could have service but our warranty has expired so we would need to pay for parts and labor. We will not be doing that, the dryer is sitting in the garage. Thank goodness we had stored our 'old' Kenmore dryer from Sears. We are using it now and it is perfect! Oh, and the washer does stink!
Steve of Washoe Valley NV (02/27/08)
I also have a Maytag (mah5500bww). I purchased in '05 and no major problems until lately. It is not drying clothes all that well (resulting in replacing belt on dryer), puddles of water, and now seems I have to replace the cheaply constructed rubber boot and the smell on about every 2 or 3 loads. Then I read about a recall, so I run some bleach through it. Now every 2 or 3 loads the smell is worse. I mean gaging to the point of tossing the clothes. So should I bite the bullet and purchase another washer and take this one target practicing ($1200 target)? I have purchased used washers for my rentals that have lasted longer than this.
I am out a new belt $20, new clothes unknown, and time.
Stephen of Harvey LA (02/24/08)
The drum in the Maytag Neptune Dryer is defective. The metal drum is torn at one of the seams, which caused the dryer to be out of balance and makes a thumping noise. Where the metal is torn has jagged edges and has put holes in our clothes.
Windell of Farmington AR (02/23/08)
I bought the Maytag Neptune Top Loader washer in May of 2005. My wife and I had just bought a new home and were willing to invest the $1000 on a Maytag waher. Supposedly it was the best Sears had at the time. I thought it would be our last purchase with a washer.
The Maytag Neptune TL started shaking uncontrollably during the spin cycle and would give the DC fault code. The first repair guy put in a new clutch. It worked for 13 days. The same thing happened--would not spin--it would start then start slamming into the dryer then try to reset over and over. A second repair guy put in a tub stabilizer sensor. This lasted 4 days,and then it had the same problem. The repair guy who made the second repair came back and spent two hours on the phone with Maytag's tech line and his boss. He could not repair the machine. No matter what he replaced, it continued to not spin the clothes out. My home warranty company replaced my washer with a replacement worth $500, but I still feel cheated by Maytag and Sears after reading everything on this web site.
Lisa of North Mankato MN (02/23/08)
In 2005 we purchased a new top load Maytag Neptune. The cost was $1100. Within the first six months we went back to Quality Appliance and complained about the how the wash finished. Our clothes were wrinkled, and in order to get the wrinkles out after all cycles and temperatures, we have to put them in the dryer for about 5 minutes to get them unwrinkled. The sales person told us that with the new regulations that all new washers would do the same thing and made a few suggestions of what we could try. We were also told to call Maytag. Unhappy, we went home and continued to put our clothes in the dryer after each load. In 2007 our water pump began to leak. We had it replaced, but we find that it still leaks on and off. Now in 2008 we have had a repairman out twice because after 2 or 3 loads we get an OD code. We have paid over $300 this time, for a service call and a new board. Thinking the problem was solved, I washed clothes again; and lo and behold, after three washes I get and OD code again!
We called Quality Appliance to tell them what is going on and tell them that we do not want to put more into the washer. They tell us they will send out a different repairman. We end up getting the same repairman, but he decides (after calling Maytag, for the 3rd time) that he should replace the lid locks. He told us if this does not work, he will have to order another board because if a lid lock is bad it will destroy the board! We are in the process of selling our home, and we are fed up with sinking money into our washer! We will need to buy all new appliances for the new home because with the housing market as it is, we have been told that buyers expect to have all the appliances in the home. We have been brand-loyal and have owned Maytag appliances of all different types, but this experience has changed our mind. We will never buy a Maytag washing machine again!
Mercy of Chicago IL (02/17/08)
My 18 month old washer had a valve fail. Hopefully that is all. I called Whirlpool and received no satisfaction. Told them that should never have happened. I did not purchase a warranty because of the Maytag name. Wanda was uncaring and did not even take notice of what the problem was. I guess they have no intentions on correcting the situation in the future. I told them I was going to give them free advertising. I am doing just that. This company does not seem to care about the consumer. Never again a Maytag or Whirlpool product.
$194.00 to repair an 18month old washer. I've had machines for 20 years without problems when I was doing 4X's the amount of laundry.
Bernard of Indio CA (02/15/08)
I purchased Neptune washer, including extended warranty. I have had major problems with noise, rocking, behavior as though its broken. I have had repair calls 3 times. Each time they say it's normal, no need for repairs. Last repair tech says all the Neptunes do this, that they're simply not well designed, that Sears knew about this before we bought it as the product was subject of prior litigation. My wife and I are both disabled (she with multiple spinal surgeries, I with terminal cancer), and we have been stressed and exhausted by dealing with this. Are there any attorneys who are working on further class action or would help us with this?
We are out the price of the unit and the (useless) warranty. No damage yet.
Mellissa of Waynesville OH (02/15/08)
My husband and I purchased our Maytag Neptune Washer in 2005 MAH8700. We purchased this model thinking the price we paid would reflect the quality of the machine...WRONG! We have had issue after issue with our washer. It first started in April of 2007 when we would constantly get an error of dc or SUDS. This required us to empty the washer and redistribute the clothing. Most of the time we would have to take over half of the clothes out of the washer, close the door, turn the washer back on and complete the load with a straight rinse and extract cycle. This was the only thing the washer would do in order to ring the clothes out. In November of 2007 the washer suddenly started bouncing all over my laundry room along with making a loud clunking noise.
Now we have no other choice than to wash EVERY load as a Quick Wash with a maximum of 4-10 pieces, depending on the weight of the items. Seems a bit ridiculous to pay as much as we have for this piece of equipment, and the best wash we can get on every cycle is a quick wash. I wish so badly we would have done research before we bought this washer as WE DEFINITELY WOULD NOT HAVE PURCHASED IT. We never received any info on product recalls either. After reading all of the complaints on this site, I am just astonished that time after time the complaints are all the same! I will not buy another Maytag product due to this. I guess my question is...where does this leave all of us that have these outrageously priced units that barely work?
Samir of San Diego CA (02/14/08)
I purchased my Maytag Neptune before 2004 but was never notified about the class action suit because Maytag claims that I did not register the appliance with them, hence I am not part of the settlement. Sears sent serviceman to replace the board in 2005 and never mentioned any problems nor the class action suit. I paid more than $500 for a service call, new board, and one year protection plan. Two years later the washer does not spin again and I am out of warranty. I am wondering if I have any legal recourse?
Julee of Pardeeville WI (02/13/08)
After several years of frustration in dealing with my Maytag Neptune MAH5500BWWW from Kennedy-Hahn in Waunakee, Wisconsin, I was not able to remedy any long-term solution to a problem that I have been having with this washing machine since the date it was purchased. The problem with this washing machine is two fold:
1. The washing machine has a terrible odor that keeps reappearing. When I first noticed this odor, I contacted the company and a representative indicated that I should run bleach through it a couple of times a year and include a cup of Cascade Complete to remedy this. I have done this several times a year and the odor just keeps getting worse. More recently I have paid for a repair person (American of Madison, Wisconsin) to look at the unit and determine the cause of the odor. The repair person gave me the following recommendations: a) Use a small amount HE detergent (which I do), b) wash only in hot water, and c) use bleach. He also took the unit apart and cleaned it so any build up of soap scum would be removed and ran a bleach cycle in hot water. This may have helped for a short time (less than a week) and the odor remains worse than ever. Even though his advise is understandable, it impossible to wash colors in hot water and bleach without wrecking these clothes! It was my expectation to purchase a washing machine that would handle all my laundry, not just the pure whites!
2. The second issue I have with this unit is that over time, I have noticed our whites do not stay white. This is not something that was as noticeable until after years of use. I started to notice that my family's clothes were not as white as other peoples. When I indicated this to the repairman, he stated that too much soap can cause the problem by not being able to completely rinse the soap out and cause graying. Again he suggested a small amount of detergent be used. Also, as in stated in the manual, he recommend to use bleach, but many white colors also have some colored areas on the clothing articles, so bleach isn't always an option. I do not feel that this washing machine has lived up to my expectations. I have tried for years to get resolution to this problem but have had not success. I am extremely disappointed with Maytag's (now Whirlpool) service on this and their lack of willingness to stand behind their product. When I spoke with Bridget on the phone, she indicated that Whirlpool would not be able to have a representative come to my home to investigate complaint.
Must buy a new washing machine and replaced graying clothes.
Erica of Belton MO (02/12/08)
I purchased a Maytag Neptune, Model# FAV6800AWW in September, 2005. For the first 20 months of ownership, it worked fine. In May 2007, it would give me a dc error (out of balance). I'd redistribute the clothes, take clothes out, add them, but it kept saying out of balance. I contacted an authorized repairman to check it out and notified Maytag of the problem. Unfortunately, the repairman called and told us he was no longer authorized; then my husband was laid off immediately afterwards, so I wasn't able to do anything about the repair. I knew I'd have to pay labor at that point.
Fast forward to now. The machine wasn't used, nor did anyone look at it during that time. I contacted another authorized repairman who did look at the washer. He had to contact Maytag's tech line. They had told him one thing earlier in the week, then a few days later told him it was the clutch and that the machine would need to be dismantled in order to repair it. This bumped the labor up to nearly $300.00. At that point, my repairman said he didn't believe this repair should be attempted. Once you dismantle the unit, the odds of having further issues increase dramatically. Not to mention, a 20-month-old unit shouldn't have this massive of a failure. He told me to contact Maytag to have the unit replaced. I have since been given a runaround from Maytag. They have offered me a 15% rebate on another unit. I spent $995.00 on this machine and got 20 months of use out of it. Even though I had to wait for the repair, it was documented in their system at the time of the failure. I've offered to pay the difference if they would upgrade me to a better quality machine.
I have sent letters to their upper management and have not received a response. I've left phone messages and was promised a response, which I still haven't received. I went with Maytag due to their reputation. I spent good money on a unit expecting a good 10 years of service out of it, and I didn't get 2. The offer of a 15% rebate is laughable--not only the small amount, but the assumption that I would purchase another Maytag. If the repairman had said that the repair would definitely fix the problem, I'd have paid the labor cost. But when their authorized servicemen are saying it's not going to work properly, one would think they would listen.
Joseph of Oswego IL (02/10/08)
After reading all of the complaints on your site regarding the Maytag Neptune washing machine, I felt inclined to comment on my experience with Maytag. I, too, purchased the Neptune, in June of 2005. If I had found your site at that time, I almost certainly would not have bought it. However, the machine worked fine until November, 2007. The spin cycle caused the machine to vibrate uncontrollably; the clothes would still be soaking wet ,and we would have to spin them a 2nd or 3rd time; and the whites were turning a foul color of yellow that would not come out. So, we contacted Maytag in early December, 2007. They said that we needed a new control board and began to look for one. When they found out that it was on back order, they transferred me to the exchange department. Yes, it was that easy. I did not have to complain once. I did not have to raise my voice or threaten them with my attorney at all. They simply said that they'd replace it.
However, about a week later, they said that they were able to find that control board. So, they replaced it, but it did not solve the problem. So, my replacement was back on. Once again, no complaining or threatening needed. The new washer will be delivered tomorrow. It's a Maytag Epic, and I'm hoping that it will be better than the Neptune. Time will tell. So, I thought that I'd share a positive story with you. Thanks for listening.
Charles of Grayville IL (02/10/08)
We bought a Maytag Neptune washer and dryer in about 2004 for our daughter's family. It was a gift--boy what a gift. She has had her share of problems with this "gift". After reading on this web site some of the complaints, I think it's about time the lonely Maytag repairman get busy and do something about this situation. Brand recognition is not what it used to be. Greed drives today's business, not customer satisfaction. So those who have the Neptune sets should expect no help. We are still using a 36 year old Kenmore dryer, and our Maytag top loader is 15 yrs. old. I wonder how many Neptunes will still be in service in 36/15 yrs? They just don't build them like they use to. So with that said, what brand do we buy when the time comes?
Carolyn of New Canaan CT (02/09/08)
I can't believe what I am reading over and over. I have the Maytag Neptune, purchased it 3 years ago--and the same horrible oder, loud spin noise and movement across the floor. Repair people just tell you to balance the load (in a front loader) clean the drum with Clorox and vinegar, and the noise is because the ball bearing is shot--which cannot be repaired--need a new washer. I've given up and am dumping the machine and purchasing a new one.
All clothes smell disgusting.
Melanie of Fairhope AL (02/08/08)
I have a Maytag Neptune washer, model #FAV6800AWW, Serial#11788970EE purchased 9/25/04. I have had a tremendous outbreak of mold which comes off on my clothes and has ruined a lot of shirts, especially white clothes. I have spoken to the customer service department at Maytag, and they offered basically no help to me. They said they could send a technician to determine if the washer was functionally working properly but would not clean the washer or offer any help with this problem. I am aware of the class action lawsuit from 2005 which involved this same issue with other models, and I discussed this with them. However, they offered no solution and were not of any help.
I am going to have to purchase a new washer and get rid of a perfectly good washer EXCEPT for the MOLD problem. I will never purchase another Maytag product because of the very poor customer service and lack of care and concern for the consumer.
I have many white clothes that have been damaged, particulaily my children's white uniform shirts and socks. I also have 2 people in my family with severe allergies and cannot allow mold to be on their clothes.
Jim of Dover OH (02/08/08)
We bought a Neptune washer in 6/05. Since day 1 we have to deal with vibration and noise (sounds just like a life flight chopper, and thats no exaggeration). I complained at the Lowe's store where we bought it, but they continually said the washer is supposed to be like that. wWe have cosmetic damage as a direct result of the malfunctioning washer. Of course, Maytag says it's my fault. Since the repairman changed shocks in it, it now will not spin efficiently as it did before. Clothes are pretty wet. The legs were also changed; the nice added touch from Maytag was to put sandpaper on bottom of legs. It scratched the paint right off the floor. I will now have to repaint floor. Fortunately we bought a 4 year extended warranty, but it's just as bad dealing with Lowe's as it is Maytag.
Does anybody know if there will be another lawsuit ? Neither Maytag nor Lowe's will properly apply warranty to machine. It's a shame no one in government will help consumers like us. The Maytag president should have his phone number published so he can hear all of the complaints. He must not be a stand up guy. Either tha, or the millions of dollars in his annual salary isn't enough to shoulder consumer complaint. Maybe we can get the big billboards by the interstates and let Mr. Maytag Pres. know how we feel!
Damaged floor paint, top of washer scratched and paint removed from it, inside of washer is rusting.
Kristy of Traverse City MI (02/06/08)
I never received any information regarding the Illinois class action lawsuit and a recall. I never saw any media coverage on the problems with the machines, such as odor, faulty boots and leaking machines, and was never contacted by Maytag or my appliance store with regard to the problems. I have just suffered in silence from these faulty machines.
We purchased our Neptune washer and dryer in the beginning of 2003 and have experienced the odor, mildew, leakage and faulty boot (which was just replaced at $250+). I even asked the appliance store if they had many of problems with the Neptune or if there were any recalled items and he said no. But I just found out my neighbor had her Neptune washer's control panel replaced by the same appliance store and had complained to them about the same problems I was complaining about. The Neptune is obviously a lemon. It is frustrating that Maytag did not stand behind their product, instead continues to sell the Neptune.
Gena of Boise ID (01/28/08)
I have the exact complaints which were listed in the Maytag Neptune problems from 1999 to 2004. I bought my washer at the end of 2005. The first time I washed a batch of clothes it started walking across the room. It pulled the hose out of the wall it walked so far. I was told to wash only a small batch at a time, and I was told to not mix clothes textures. The computer was too sophisticated. It has a terrible odor that the clothes pick up. I have to leave the door open so that it won't smell. I have to wash it down with Clorox to get the mold smell gone from the door each week.
If I wash a full batch of colored clothes my Neptune will walk across the room with each spin. It sounds like a helicopter and will actually walk into the wall. If we don't put something on the floor to keep it from moving too far it will actually pull out the hose. It has done this since the first batch of wash we washed. I teach voice lessons, and I cannot wash a batch of clothes while I am teaching or the sound from the laundry room is picked up on the recording. I have had the repair man in twice to repair the door latch and to address the walking--and the solution was to spend your whole day doing what should be one batch of clothes. I finally just gave up until I read the complaints under Maytag Neptune Recalls.
Clarence of Rialto CA (01/21/08)
I bought a Maytag washer--I have had it repaired 5 times. The most recent was last Wednesday. It still doesn't work. The machine is 18 months old. Please help.
We have had 3 transmissions installed. Now it wont spin, and it is leaking water.
Lynna of Huffmann TX (01/21/08)
I can't believe what I am reading. I got on this website to find a repairman for my Maytag Neptune washer and dryer (broken for the fourth time since we purchased them in 2000)--the same problems, the same smell. I thought it was my imagination; I kept washing over and over, using tons of fabric softener. It wasn't until now I realize that when I wash in other people's machines that I don't have the smell. I also did not know that there was a lawsuit going, or I most certainly would have gotten on board.
I am grateful for this website. I will not spend anymore money on the washer now, and I will definitely not purchase Maytag again. My son purchased used machines (another brand) 8 years ago, and they are still going. Thanks again!
Kelly of Ft. Lauderdale FL (01/21/08)
I have a Maytag Neptune TL Washer, and it has had an odor since after 6 months after purchasing it. We contacted Lowe's where we purchased the washer, and they did nothing. We asked a repair man when he came out, and his advice was to run bleach through once a month. This has not helped at all. The odor gets so bad that it makes you sick. The washer also vibrates terribly.
We are putting bleach through a wash cycle at least twice a week.
Sandy of Green Bay WI (01/21/08)
The Maytag Neptune Washer that I purchased has been a problem since day one. The rubber seal around the front door is full of mold & nothing will take it off. I had a service man come because I was finding black marks on clothes that do not come off but it was a waste of time & money to have someone come because there was nothing he could do. He even admitted that there have been A LOT of problems with this wash machine. There is a constant odor in my laundry room from the wash machine. I also have to keep a towel on the floor every time I do a load of laundry because water runs out of the bottom of the front door when the washer is running. I can't tell you how disappointed I am with Maytag & the fact that they will not stand behind there product. Not only is the washer a piece of junk but it destroying clothing. I feel I am stuck because Maytag will not help in any way & I cannot afford to go out & buy another wash machine.
Terry of Green Bay WI (01/21/08)
I called Maytag because I thought the motor or circuit board was under warranty. The washer has the mold smell and has stopped washing. It just goes through part of the cycle and continuously goes to "lr" (which would be unlevel) or the motor does not work. It does not spin out. We purchased this a little over 18 months ago. I could not believe that nothing is covered after a year. We were told that we had to purchase extended warranties to have certain parts fixed. They also told us that they do make quality products they stand behind. After reading everyone's statements, obviously not.
We have smelly clothes that need to be replaced. Now we are going to the laundromat to wash clothes at least once a week at $20.00 to $25.00. We live on a very tight income, and this just sometimes is more than we can afford.
Glenn of Citrus Heights CA (01/20/08)
We purchased a new Maytag Neptune washer and dryer in August 2003, at Lowe's Building supply in Citrus Heights, CA. We have had an awful smell coming out of the washer since about 6-8 months after purchase. It turned out to be mold. The washer also bucks and jumps frequently from load imbalance. We tried to take care of the smell by running bleach through the wash cycle. By the time we found out that the mold problem was epidemic with this washer, it was beyond the 2005 date to submit claims for damage. We did call the number provided by Lowe's building supply and they sent a repairman out. He replaced the door seal and ran a bottle of solution through the wash cycle. The man told us that we needed to purchase this liquid and run a bottle through the machine every month. That was about 6 months ago and has not had any effect on the problem.
We are amazed that a company like Maytag would not make any attempt to fix this problem until it was much too late for people who didn't realize the problem was a defect in the design of the machine (like us) to file a claim. We remodeled our house in 2002. We selected Jen Aire for all of our kitchen appliances because we thought they were top of the line. We have been very disappointed with the stove, oven, microwave, dishwasher, and refrigerator and do not feel we got anything like quality equipment in those appliances. We are told that the Maytag/Jen Aire line was bought by Whirlpool,a company we have had good luck with in the past. We purchased a new Whirlpool washer and dryer in December 2007. We are very bitter about the cost of the appliances, specifically the washer/dryer, and will never consider the Maytag brand again no matter who has purchased them.
We found it necessary to buy a replacement washer and dryer, even though the Maytag units are in like new condition. The new units cost us $1,317 and we will be worried about the possible long term effects of our exposure to mold, and from the look of the replacement door gasket, possibly toxic mold, for the rest of our lives. I am retired and didn't need this expense now. We replaced all appliances in order not to have expenses such as this in retirement. It is no wonder that Americans do not buy American in most products any more.
Brandy of Crescent City CA (01/20/08)
My Maytag Neptune Washer smells like mold. Shakes the entire house on spin cycle and frequently leaks a large amount of water all over my floor.
Ruined hard wood floors of my new home in the laundry room and part of the kitchen. Leaves an unpleasant odor on our clothes. Exposes our family to mold.
Robert of Searcy AR (01/18/08)
I bought a washer and dryer set from Lowes. Maytag Brand Atlantis. Have had nothing but trouble with the Maytag MAV9501EWW Washing Machine in the past three years.
I have had a repair man out again for a third time.
Roberta of Yelm WA (01/18/08)
We purchased the pair of Neptunes in October of 2005. The washer smells and the dryer tub is coming apart at the seams. We did not purchase the extended warranty so they will not do anything about it.
We are now having to pay for major repairs to the dryer. It would probably be cheaper to purchase a new one.
Carol of Buna, TX (01/17/08)
I have just discovered what my problem was, mildew smell in my Maytag Neptune. I found a forum on the internet when I Googled "smelly washer". Our towels have an oder I can't get rid of.
I will have to purchase a new washer.
Sally of Peyton, CO (01/17/08)
Neptune washer and dryer we purchased in Mar 2007 are lemons. Repair people either can't fix them correctly or the break another part in the appliance while trying to repair it.
The washer shakes unbalanced during spinning, the dryer has had to drum replacements because of cracks and warps.
Linda of Stanley, NY (01/16/08)
I have a Maytag Neptune purchased in 2003. I have known for some time about the mold problems and thought for the past year or two that the odor in the machine was less than pleasant. I tried to clean the gasket periodically but still had mold there.
Several weeks ago, my husband and I smelled what we thought was cat urine in the laundry room but the cat's litter boxes are upstairs. We tried to figure out what caused the odor but could not point to anything. Then last night I did a load of laundry, and when I opened the machine, there was the smell again. So it was obvious it was coming from the washer. I suspect after reading this site and many others that the cause may well be related to mold in the Neptune.
My intention right now is to replace the machine as soon as I can before the problem gets any worse. And I will not replace it with a Maytag.
Heather of Phoenix, AZ (01/16/08)
My husband and I purchased the Maytag Neptune washer and dryer in 2002. When the mold grew, we tried to scrub it out with bleach, run hot loads using just bleach, run hot loads using vinegar and leaving bleach sitting on the mold spots. None of this has worked. If I leave clothes in there for even minutes after they have been washed, they smell bad.
I contacted a repair man to come out and replace the seal that has mold on it and assumed it was my fault. When he arrived and charged me a service fee of $60, he told me that there was a lawsuit out against Maytag and that I should call their 1-800 number to have them replace it. He stated they would do it for free.
When I contacted Maytag, they stated that since I was not part of the class action law suit, there was nothing they could do for me. When I stated I was not aware of it, she told me it was in the media and I should have known. Her solution to the problem was to give me a 15% discount on new machines. I asked her if it really made sense to purchase new units for over $2,000 for a product that they know is faulty yet are unwilling to repair. She said that was the best she could do.
Jane of Dunbarton, NH (01/16/08)
My husband and I purchased a Maytag Neptune front loader washer for our new home that we had just built.
In 2005, the door opened while in fill cycle, flooding our home and basement. We paid $1000 for a cleaning company. Sears replaced the door latch said that was the problem.
The nightmare has just happened again. It took me 2 hours to clean the mess, not to mention that I have to call a cleaning company again to dry the walls and remove the insulation on the basement ceiling.
Maytag said they have never heard of such a thing and it's out of warranty. They said the best they could do is give me a 15 percent discount towards a new washer. That would probably cover delivery charge.
Theresa of Reno NV (01/15/08)
We purchased a Maytag frontloader washer and dryer in February 2004. The price for the two was nearly $2000. They are junk. We had to replace the washer because the plastic inner tub was cracked. This had to be a manufacturing defect; you cannot get to the inner tub to damage it. A week after replacing the washer, I noticed that the tub in the dryer's enamel is coming off in 2-inch chunks. I called Maytag and was informed this was not covered. Two thousand dollars thrown away. I bought American and Maytag; I wanted the best, and I got the worst. I wouldn't have another Maytag product in my house if it were given to me.
Maytag stole $2000.00 from me. They sell junk and do not care.
Chardie of Seattle WA (01/14/08)
I purchased a Maytag Neptune Front Load washer on December 7, 2005 for $1,100 from Sears. We bought into the energy efficiency and reputation of Maytag. However, on December 24, 2007 (just two years and two weeks later), the whole washer just quit working - it wouldn't drain, the door wouldn't unlock (with a whole load of laundry inside) and then it wouldn't respond to anything we tried. This, of course, was on top of the ongoing odor/mold issue. So, we called Maytag who sent out a repairman a week later (with our laundry still stuck and molding inside). After an hour and a half, the repairman told us it was a bad circuit board, and the cost for the part was $600. Since we were technically out of warranty by two weeks, he suggested we call Maytag to see if they could do anything. I did and after arguing with them for a half hour, as a goodwill gesture sent the part for free.
We got the part two weeks later, and again the repairman came to install it. After another hour and half he told us it was a bad circuit board, and we needed to wait yet another two weeks for new one. I called Maytag to complain and see if they could rush the part. They were less than sympathetic this time, and they told me I was basically out of luck if this doesn't fix it; however, they could possibly give me a 10% off coupon for another one. Like I'd buy another one after the mold/mildew and now this never-ending repair job? I get the feeling I'm going to be stuck with a $1,100 piece of junk.
So far I'm out $45 in labor costs, $75 in laundromat fees, and misc. cost for ruined clothing. Based on my research I have a feeling I'll be buying a new washer with no help from Maytag.
Leslie of Encinitas CA (01/12/08)
I purchased Maytag washer and dryer in May 2005, at the Sears in San Rafael, CA, to be delivered by the Sears in Encinitas, CA., where I was moving. The washer has smelled like mold since the beginning. The Maytag service representative told me to buy a product called Aah Fresh, which she said is available everywhere. I have searched, and I can't find it, even on the Internet. This stinks, in more ways than one.
I have to deal with smelly clothes and linens.
Diane of Eliot ME (01/11/08)
Just found on the internet while researching for a new dryer, that Maytag had a class action settlement suit for customers who bought Maytag Neptune front load washing machines before 2005. We have this washing machine ,and we did call Maytag regarding the molding smell of our clean laundry and the moldy rubber pieces in the front of the machine. We were never notified by Maytag or told when we called that there was a recall or suit to fix this problem. We have just been living with it - buying very good smelling laundry detergent and softener to cover the bad smell, etc.
We paid just under $1000 for this washing machine that was supposed to last a long time, and it did not live up to it's price. Why were we never notified? Is there anything that can be done to help us now? I would love to stop having to buy expensive, good-smelling fabric softeners to cover the moldy smell and not have to look at the moldy mess in my washing machine every time I do laundry. I find this very annoying that Maytag (or the class action suit) did not notify us. Any help? Thank you.
Paul of Richmond VA (01/11/08)
Both a motor and the electronics on my Maytag Neptune washer went bad at the same time. The repair people want almost $700 to fix a five year old unit.
We paid $1,000 for this washer. We bought the dryer companion unit. There is no way a washer should go bad in 5 years. The useful life of washi | 
•