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There seems to be a big problem with the Kohler high-pressure toilets. Best case, they don't work very well. Worst case, they explode and flood the house. In neither case is Kohler very interested in helping to solve the problem. Other complaints about Kohler products include their shower doors and lawn mowers.
Barbara of Grayling, MI May 5, 2008
Barbara of Grayling MI (05/05/08)
Purchased two high pressure toilets, (Cimmaron's) Although they flush fast with less water, they by no means clean the bowl. There is a huge problem with the design, when everytime you have a bowel movement, you have to use a toilet bowl brush. We paid good money for these toilets and I don't feel we got anywhere near our monies worth.
We bought this name thinking we were getting quality. The original toilets, although low to the ground and they used more water, were sure a lot better as far as flushing goes. Now it seems we may be stuck with cleaning the bowl every time we go.
Morris of Norwood, NJ March 16, 2008
Morris of Norwood NJ (03/16/08)
Over the past several years, I have purchased 2 Kohler bathroom sinks and 1 acrylic bathtub. When I had a bathroom sink installed in 2003 everything seemed OK. I had another bathroom sink and tub installed in April 2005 in another bathroom. In 2006 I noticed that a small scratch began to appear in the sink installed in 2003. At first I thought I might have dropped something on it. Very gradually the scratch grew, and I realized that it was not a result of anything I did. It got wider and longer until now it is extremely unsightly and a germ attractor. It was obvious that this was a factory defect that Kohler attempted to cover up by reglazing, knowing full well that it would begin to show after a couple of years or so. My second sink has a pinhead sized red blemish on the inside in a very obvious position.
When I called Kohler, they said it was the contractor's responsibility to notice it, and they would do nothing at this point. They also refused to address the problem with the first sink. How could a contractor note such a small defect when the item is installed, with all of the dirt and dust flying around? My acrylic tub developed several chips on the part that is stepped on. I believe the skid resistant surface was applied incorrectly. That problem is getting worse. Again, Kohler disclaimed any responsibility. All of these items were purchased from different retailers and came to me sealed in their containers or crates.
Kohler refuses to admit any responsibility and refused to deal with me, the consumer. This matter will continue to be addressed by me. If there is anything you can do, it would be appreciated. Patricia of Walnut, CA March 4, 2008
Patricia of Walnut CA (03/04/08)
We remodeled our kitchen a few months ago and bought all new appliances, granite counter tops, and a new (K-5898-4u-o) Brookfield white Kohler sink. About the third week after having the sink installed, I began to notice little rust, hairline marks just above the Kohler symbol--running up and down and one running across-- looking as if it was going to chip off. Then more started to appear at the other end of the sink, all in the center divider. I called Kohler and spoke with a Kohler customer care representative, Kathleen R. She assured me it was not a defective sink, but was most likely the granite company's fault if they hadn't installed it right; but they will replace it with no cost to me. (Wait a minute, why would they be so eager to replace it if it wasn't defective?) So, they sent me a replacement voucher to be taken back to where I purchased the sink (Pacific Sales.)
I called the granite company that installed the counter tops, and they assured me that they couldn't have damaged it by placing it on top of plywood and then placing the granite on top, since there is a gap between the two before sealing it with sealer. But they did tell me this is the fourth Kohler sink they have had to replace within a year, and they all had no luck with Kohler customer service. Kohler will give them a new sink but won't pay a cent to the cost of removing the defective one. The cost is all mine, and it says on their warranty that they aren't responsible for any removal of their product. So, I now have to pay for a cabinet man to come and cut the inside of my new cabinets so they can remove it from under the counter, remove the dishwasher, pay for a plumber to disconnect all the plumbing and then pay to have it all put back. This does not include what it's going to cost to have the granite company to remove the sink, which is going to take a total of about 3 days with all that has to be done--plumber, cabinet man, granite co. It's going to cost about 1000.00.
Shame on Kohler! They have a defective item, and they know it. I should mention... Kohler has discontinued the K-5898-4u-0 sink and replaced it with K-5942-5u-09. If anyone has remodeled a kitchen before, you know the expense and all the frustration and inconvenience for weeks at a time. Having to pay 1000.00 in addition isn't right. Shame on Kohler! Mary of Arlington Heights, IL January 23, 2008
Mary of Arlington Heights IL (01/23/08)
I have just spent the second evening trying to unclog the Inodora Cimmaron toilet that was installed one week ago. I was told over and over at Lowe's that it was the best and was heavy duty! My husband is handicapped and this is the only toilet on the first floor. Supposedly this was rated the best by Consumer Report. We are now afraid to even try to use the toilet and we can't anyway as it won't go down!!
It is causing physical damage as my husband has one leg and cannot run up and down the stairs to the upstairs bathrooms to toilets that are 35 years old and are fine!! Julie of Mckinleyville, CA January 15, 2008
Julie of Mckinleyville CA (01/15/08)
We have three Kohler Pressure clean 81100 toilets in our house. One completely quit working, and we have learned that it can't be fixed; instead we will have to replace it. I'm concerned that I've read reports of flooding, and wonder if I also need to replace my other two. Why is Kohler not taking responsibility for this defective product?
Broken toilet, have to pay to replace it and live with the fear that my remaining two will explode and/or flood my house.
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