American Standard Bathroom Remodeling Reviews

I like the jets. They don’t beat on your muscles too bad. It makes it feel good and better. They told me I have to have a shower curtain. The water splashes that it scares me when I turn on the jets. But what scares me is it started hitting me on my back, and then it splashes out of the tub. I have to put my back all the way to the back, but I’m short so I have to push back and then turn them on, so that it doesn't splash out of the tub. Overall, it was a lot of money and I'm glad I bought it because I'm hoping that it'll help with my arthritis.

I don't wash my hair every day because the dermatologist told me I shouldn't, but the drain plugs very easily. It looks nice. They have a piece that fits across the drain, which is 3 inches wide, and it's the width of the shower, and the only way to get that cover off to clean the drain when it backs up is to take a screw driver and lift it up because it's heavy. I don't like that.

I did a rain shower, which I like, and I also added a handheld wand. I was going to put in a pull-down seat, but I figured that was a little bit more expensive than I wanted to pay because it was around $900. I did two grab bars, one on the back, and one on the side. I have very hard water, so I asked them about cleaning the glass if I needed to clean it, and I was told, “Oh, no, our glass doesn't stain.” But hard water does, most certainly, stick to the glass. So, I am currently trying to figure out how to get the hard water off of the glass other than using a razor blade. A razor blade does a beautiful job, but it's very time-intensive. So, I'm slowly cleaning the glass door, and am now wiping it down every time I take a shower with a ShamWow. It'll take me at least another four days to do the shower because I can't get down on my hands and knees anymore. Also, I don't want to spend two hours in the bathtub, scraping it off.

They ordered the parts but now they are backordered. I got this tub because we NEEDED it. When My son went to see how bad the leak was, he discovered that the installers never secured the electrical junction box to the rafters under the floorboards. The junction box is hanging by the wires below a leaking tub. When I told the customer service person about this she said "it has been almost 2 years since the instillation, we should have reported this sooner." As if I should have gone downstairs and checked their work. I trusted that they would have more sense than to leave an electrical junction box dangling by the wires.

Now I have no choice than to shower my husband with a leaky hose that may be leaking water into an unsecured junction box. We paid more than $23,000.00 for this tub less than two years ago and we are having trouble getting it fixed to where it is useful. I work in customer service, so I try to be understanding, but I am losing my patience with this company. I would not recommend this company. Try someone else.

After the presentation, my experience went downhill. I did not enjoy the experience with American Standard because I’m still trying to get it situated from December. It was only supposed to be a two-day job and it is still not complete. The initial conversation at the presentation was great, but then when I followed up about concerns, Heather wasn't very helpful at that point. There was some misunderstanding too, or she did not clearly say that the wall that they were going to install was just going to be paint-ready, so they weren't in charge of painting that wall. The way that she explained it wasn't clear, but the contractor that they hired to do the job has not smoothed out the wall enough so it can be paint-ready. Now, this contractor is no longer, according to him, working with the company, so the job's not completed yet.

The tub is performing well now, but I had to change my water heater, and that ended up costing me a bunch more. They did not really say that we were going to have to. They made it sound like a 40-gallon tank would be enough, but the tub itself holds 80 gallons, and you can't sit there and wait for it to heat up the rest of it to get in there to get it up to a good temperature. I ended up putting in a tankless water heater. I ended up having to pay an electrician to come in and rewire the whole thing. It was bad. Right at first, the GFI that American Standard put in was not working properly. So, they had to come out and replace that.

The sales representative was very good at my house, although the sales consultation took too long. There were too many hours. It was supposed to be an hour and a half at max, and it was three hours. Also, they were competent in the installation, but they were very slow on sorting out the fact that the tub needed permits and it needed coordination with an electrician, a plumber, and them as the installers, because they wanted to be the installers, but they also had to take into consideration that the town required permits, which required licensed plumbers and electricians. So, it went on for several weeks with phone calls, back and forth, and late calls, slow calls, slow coordination, until it finally gets straightened out, and then it was okay. But the confusion over permitting and coordination of electricians, plumbers and installers really shouldn't have happened.

The tub was installed the end of December. It took four weeks from the time they were trying to sort it out to the time they finally got it. There was a great deal of confusion. American Standard should insist that the homeowner has an 80-gallon water tank. They only say, “Well, we recommend it, but a 50-gallon is okay.” A 50-gallon is in no way okay. I was caught up in two different installations on a water tank with a local installer for water tank. They had to take it back. They had to eat the cost. Then another company came in and put an 80-gallon water tank in because there's no way that walk-in tub was being filled by a 50-gallon tank. I'm spending $24,000 for a tub to find out that I have to buy another $4,500 80-gallon tank, or I can't use my tub. So, that would be a huge issue. They get an F because of that.