American Standard Bathroom Remodeling Reviews

I like the quality and the warranty that came with American Standard. I had a shower put in. The tech had to do a little bit to change the plumbing to fit the new tub. He called it two days and was done in two days. I was pleased. He showed me how everything worked. If I had any questions, he was willing to answer.

I was online and American Standard popped up on my screen. I called them and I got a phone call back. American Standard was focused and they came out right away. I sat down with somebody at my house who explained the process to me and that made me choose them. It was really professional and I liked what they offered. The presentation was really nice and they gave options. I picked what I liked and they worked with me step by step and made me understand what I was getting to. It was a really easy presentation and I decided to purchase a combo in 24 hours. Everything was really on point.

American Standard Bathroom Remodeling contacted us when we went online looking for bathroom remodels. They seemed to have a quality product for a competitive price. The shower installation was very professional. I'm very happy with it.

A salesperson came, talked to us and we saw how affordable American Standard was. We liked his professionalism, knowledge of the product, and customer service. The workers were on time, efficient and professional. It was cool. It was a good experience. I got a bath tub and a shower. We were so pleased with the outcome. I was so excited. I love the whole thing because it was updated. We have the glass doors, so those are easy to squeegee and keep clean. And the surface of the shower itself is easy to keep clean.

The representative reached out to me so fast. I thought I was just browsing. But after that happened, we went along. He came. We liked the ideas. It took an hour because he talked to us and showed us the product, and he did his measurements. That was when we were convinced that we would do it that way with American Standard. Everything was on time. They did exactly what we expected. The installer cleaned up just like when he came. I never thought that American Standard could do an entire bathroom in one day, so I was amazed to see that finished in one day. We also had the handle bars installed in the bathroom.

Cancelled work order because they got my materials wrong 2 times. I have been getting the run around about getting my $1600 deposit. I have called the sales rep, regional mgr. and finance person to no avail.

After making my appointment, I received 15 phone calls w/ no messages left to confirm my appointment, when the rep arrived he did not knock, my doorbell was out, and just left, rude customer service. No apologies when I called 30 mins after appointment looking for the rep, rep never came back even though they said he would, when I called to check on status the lady was extremely rude and said he was there, no one was home. I said we were home, he never knocked on my door, I was in the room right next to the door. Me and my songs would have heard. I asked when he would be coming and I was told I will have to call and find out, we are now 1.5 hours into when he should have been at the house already. I said, "Never mind. I will not even consider using your company." Horrible service, horrible service.

My mother (76 yrs) and I (57 yrs) are disabled and called American Standard for a quote on a walk in shower. After talking with the consultant, we gave a deposit of $1000 which we were told could be reimbursed. After deciding not to get the work done, we called numerous times getting the run around. After finally talking with someone, they told us our deposit would not be returned. Please don't let this happen to you, $1000 is way too much money just to Give Away for service you never received. And being elderly and disabled makes it even worse.

Installation was a complete mess with silicon everywhere. The gray grout was white in many areas because of the excessive silicone. The contractor punched holes into my other bathroom which was not repaired.