American Standard Bathroom Remodeling Reviews

I had a Kohler before we moved to Florida, and I was satisfied with it, but we decided that we would investigate another brand to see if it was comparable. We found that American Standard was comparable and we went with it. We liked the fact that they expedited getting it in. The installation was flawless as well. They did a phenomenal job with blending all the equipment into the space that we allocated for it. It's a genuine product that will last a long time.

American Standard would put in the tub in our trailer house, but the other people would not do it. When I first called about it, the price that I was quoted in the beginning did go up quite a bit when they finally came out and did it. It was just an increase in different parts of it, but it was the process. We got it in, and as far as the workmanship, it was done well and they did what they said. I had to get more explanation on how to adjust the jets because they were sticking. But once I figured that out, then it's all been working well. My wife enjoys being able to soak in a tub again.

American Standard did my hallway bathroom. I had a bath turned into a shower. They installed a walk-in tub. They had to cut the door and take that door out. They had a door with them. But all my doors were brown and they had a white door. They told me that they couldn't get a brown door. So, okay. Then they put the tub in for about five hours. When I thought there was a crack, the installer came back and put some putty on it and sanded it down. He told me that what he covered up was just a scratch.

I did a knee replacement and couldn't get in the tub. I got quotes from three companies. The quality of the stuff that American Standard puts on the walls was probably best. The least quality was the Kohler, which surprised me, because that was from Costco. The only way I could get the salesman out of the house for American Standard was to buy the product. So he wore me down. When they did the installation, I didn't go up and see them doing anything because that was right after I had my knee replacement. But my brother checked and he thought they were doing an okay job. I did notice after the install that there were a couple of places that the screws came through the sheetrock onto the other side. But I didn't say anything to them. They forgot one of the corner soap dishes, and they did come later and install it, so that was okay.

American Standard was a lot more expensive than what I expected, but the quality is such that I don't care. But I had a grant to help me with part of the cost. The VA gave me a list of providers, and none of the other providers were insured and licensed. I live in high rise, so I have to have insurance, and American Standard had all that. They waited until all the products were here before they came out to do the installation. Three gentlemen came down, and they were very cool people. They're from Mississippi. The installation was very, very well done. They told me that it's a lifetime warranty. So, that makes me happy, too. We have other veterans in the building, so I've already given them pictures and the whole bang. I totally recommend American Standard.

The experience of having the walk-in tub installed was very good. But in hindsight, it's probably too expensive for my use. I thought I'd use it a lot more, and I didn't think it was going to be that expensive.

In 2023 we purchased a walk in tub from American Standard. I have not had a good experience with this company. From the beginning, they have done a poor job. They had to cut the frame to the door in order to get the tub into the room. They had to replace the door because when they removed the original, they damaged it. They used the cheapest door available. I made them replace it again with a door that was more like the original. They messed up the marble threshold. That took another three visits and then we had to stand over them to do the repair correctly. Now the coating on the handle is flaking off, the hand held shower hose is leaking and the gasket has started to come out. I had to push the gasket back into place in order to use the tub because it was leaking. I called them since Feb of 2026. I was assured the parts were ordered from the installer. They were not, I called them in April of 2026 at the company customer service.

American Standard's presentation was good. Heather came out and she seemed knowledgeable about what she was talking about. It wasn't necessarily like a high-pressured sales pitch. She was more personable. As far as the remodel for our bathroom, they installed the stall shower. So, they had to put in a whole wall as well in order for them to install the shower. They also put in the vanity.

American Standard was very well spoken of. They’ve been around for years. They had a lifetime guarantee on all parts of labor, too. My wife and I are getting up there, and she has some bad hips, and it's hard for her to get out of a regular tub. We got a walk-in tub. It's got aromatherapy, chromotherapy, and like 44 jets. We got all the options on it. The install process of the tub took about five hours, and that includes removing the old tub as well.

Don't buy an American Standard. Had a terrible experience with their installation. After about three years, jets, air and lights would not work. Rodent damage, which is not covered by warranty. But, when they installed, they left a 4" x 6" hole under tub at drain, allowing the rodents in. They never told me at installation that the large opening was there. If I had known this, I would have closed the opening. Repair cost me hundreds of dollars.

The tub we got from American Standard had several problems, and it took them weeks to sort it out. We're okay now, but the beginning was bumpy. I called three companies for a walk-in tub, and American Standard was one of them. I liked that their tub had more features. Initially, at least the salesman seemed like they were going to follow up and be more responsive.

This company is a scam, and needs to be shut down nothing about it is legit at all. I curse their whole existence. Every last rep I spoke to is in on the scam, they think not giving someone a label for return makes you keep their piece of shit items.

Signed a contract in July 2025 for shower replacement. Install was to be completed end of August 2025. After waiting for permit and firing of original contractor, then waiting on a new permit finally got an install date of February 9th 2026. They never showed. Took several days to find out, they don’t know why he didn’t show. Communication with company was bad. Always saying, "We will get back to you today." We always had to call back for answers. After 6 months of nothing, we decided this was a sign to not get it done. They now refuse to give us our deposit back. They said our only option was they could offer us two thousand off. I asked if this was combined with the other discounts they promised us during the delays. Of course this was a no. I definitely expected better from this company. Carol ** Peoria Illinois

Called and scheduled for an appointment the following week. 1/27/26. They harass the hell out of you with 4 phone calls to confirm the appointment when I did that once with 3 more phone calls for the same thing. Elderly people like myself don't need to be harassed by pushy telephone appointment people. I cancelled after the 4th call and will call West Shore or Spicer brothers which are all local. Total BS 4 phone calls to confirm an appointment I made with the first human that called. I don't need to be harassed. Nonsense to call so many times. You make a. Appointment and confirm ENOUGH

American Standard was wonderful. They did a beautiful job from the representative who came over, to the installers. And the product is wonderful. We got a step-in shower and I'm extremely happy with all the results. They put our old tub away for us, then they gutted our bathroom out and put everything new. They're top quality and professional. They were on top of everything that they said they were going to do. They also cleaned up and followed up. Before they left, they told us to check the bathroom and make sure it met our standards. They're an excellent company and I'd tell friends and family to use them.

Mark, a rep of American Standard, was more than happy to come and give me an estimate on the project for one of my clients. My client had a tub shower arrangement. She is 93 years old and she still lives alone. She does have people that come and check on her. But for the most part, she's in the home by herself. She was in the fear of falling. So, we helped her with a walk-in shower conversion.

I would definitely recommend American Standard. They’re fabulous. The sales man was so nice. The process took about a month, which is OK because he got all the measurements while he was there. We gave him the deposit and everything just went well. I love the final results very much.

I like that American Standard products are all made here in the US, and they didn't source it from other places. When their rep came out, he was very informative and knew his product. Then, the installation took two days to finish. The people who came knew what they were doing and were very professional. They took out the tub and put in a walk-in shower with a door. It's beautiful. Overall, the process with American Standard was seamless and very good. Also, when I compared their price to other prices, it was very comparable. I would recommend them to a friend.

My experience with American Standard was impeccable. From the time the sales man came in to sit down to tell us what they had to the workers went, cleaned up and left, I can't say enough about them. I got a walk-in shower. However, the gentleman who told us about it said the water may not reach it if we put in a bench in the shower. But my water surpassed that area and I was so upset about that. But I just went and bought one off of Amazon a little chair and put it in there. But the workers who did the work cleaned up after themselves and they were A+++. I have very good experience with them.

I had my bathroom done in the spring. I'm 81 years old and for six months or so, getting in and out of my shower had not become a problem, but my mind went there to remind me to be very, very careful in my movements. I thought it better to have it done before something happens than to wait until after something happens. That was the purpose of having it redone.