American Standard Bathroom Remodeling Reviews

I liked what American Standard was offering and the price. I got the shower installed in the first part of August. I got a walk-in shower. The installation took a couple of days. It was a-father-and-a-son team, and they were really nice. They came on a Monday and a Tuesday. The dad was going on a cruise Wednesday. So, they stayed late to get it finished up in the two days. They did a really nice job. Yesterday, I had one of the repair guys come. The seat had a tear in it. So, I've called the number for call service, and they sent the seat to me. Yesterday, the gentleman put it in. The knob on the shower attachment had come loose, and he fixed that for me.

American Standard's rep showed his product. He pointed out some things, because we are an older couple, that I wanted to have versus what he suggested. We went with his suggestion. He was very polite and punctual. I wanted a door because shower curtains have a tendency to blow out or in when taking a shower. He suggested going with just the 2-inch tub because of my husband's mobility issues. That was why we had to redo our bathroom. And in case we would have to be placed in a wheelchair with the shower doors, we would not be able to do that.

A very knowledgeable man came out and sat with us at the table and went over all the options and financing. It was a little bit overwhelming at first because there were so many options. We could do it this way and this way, and then we looked at the tile. We also looked at the floor of the shower and the hardware that goes with it. But the man had all the samples and showed them to us. He was a nice man. The installation went smoothly. The installers came in and out of the house to do their thing. They were quiet and didn't track everything in when they left. They cleaned everything up and it was like they were never there. It took two days. We had a toilet replaced and on the first day, the new toilet was in the living room for a few hours. But it was not disruptive.

Somebody called me from American Standard Bathroom Remodeling, and then they set me up in an appointment, and then somebody came out. The appointment was fairly quick, too. The person who came out told us about their products and brought samples, and measured the bathroom and gave us the price. He had a slide show on the computer and explained everything as it was going. He even stepped outside so we could talk about it. Then we decided there on the spot that we were gonna go with them.

American Standard did an outstanding job. Their guy came out here at the new house where we were putting in the walk-in shower. He had everything together and told us what to do and what not to do. He said we were going to like this color better even though the other one looks better in the sample. He said when it was all together, it would be too busy. Everything he said was accurate and he was about $2,000 cheaper than Jacuzzi who we had a nightmare with. The installation was perfect, too. The guys were wonderful and very appreciative. They had to cut a hole in the ceiling and asked if it was all right for them to do that. In order to get it into the bathroom, they had to cut a hole in the ceiling to bring an angle, the wall panel in. They said they'd have it patched but I told them that they didn't have to. My guy was there patching stuff galore. So, we patched the wall and had no problem.

American Standard Home Services completely failed to deliver on their promise of a professional installation. We were told by the salesman that our bath-to-shower conversion would take 2–3 days, but the contractor rushed through it in just 5 hours, leaving us with a sloppy, unfinished job. The wrong showerhead was installed. The window kit was pieced together with scraps, and the top wasn’t even cut straight or properly sealed—meaning water can get in and cause damage. When we tried to address these issues, the salesman refused to call us back and could not even provide the original quote we discussed in detail. I trusted American Standard because of their reputation, but this experience has been a disaster. If I had known this is what I was getting, I would have gone with another company.

We ordered the remodel in Oct. We had to wait for a part forever. When they finally got the part and started, they ran into plumbing problems. We fixed the trouble within the week and waited another month at least for them to come and finish the job. When they finally did the job, they did a terrible job!!! Chalking EVERYWHERE! Gaps all over! The installers cut one of the panels from what I understand because the measured wrong and chalked it back together when it was supposed to be a solid panel. The window surround is crocked! The installers told my handicapped sister that she could clean the chalk up herself! We called and sent pictures the next day! They said it will be fixed. It is the end of February and we found out yesterday that they just ordered the piece needed!!! Terrible!!!! We have been VERY PATIENT! We need this done!!!

These are the most incompetent bunch of clowns that I have dealt with in many years. We contracted for a simple tub/shower remodel. They started screwing things up from the beginning, which was in July! A two day job has been lingering unfinished for six months now. They subbed out to a mouth breathing, booger eating moron of a contractor who is incapable of pouring warm piss out of a boot. This guy couldn't even put. This is the fifth time they have ordered the incorrect part. The worst part is that no one will take any responsibility for anything. Do not do business with these clowns.

They call multiple times to confirm details that they already have -- the address, what you're looking to do, etc. -- but then they miss the appointments. This company missed two appointments to pitch me their services. In my call about the second one, we talked about a third one. I said that I could be there at XYZ time, and they said it was required that my wife was also there. No, no it's not REQUIRED. We're done. Show up at your appointments and stop making so many phone calls to confirm them. You are a joke.

My Mom wanted a new shower. We selected the style and fixtures that she wanted. Our sales person John supposedly measured for accuracy. However, the shower base was smaller and the panels were installed at the incorrect height. John who was previously very nice became nasty when we alerted him about the issue. If you go with them, be sure to watch everything that's happening during the installation or you may end up with a smaller shower or mistakes that cannot be fixed without ripping the whole thing out. To boot, they will NOT give you any money back once they make the mistake. We Won't be recommending them to anyone.