American Standard Bathroom Remodeling Reviews

Installation went well. We had a scheduled date. We got a phone call early from the installer and he asked if he could come early because he was in Pensacola working and was at a stand still with that job. So, he wanted to come and start us early and then he would go back to Pensacola and then come back to finish us. We agreed to that. They came and they worked really hard. We have one of those narrow, rectangle windows on the wall. We had to special order everything because they're bigger. When he went to cut it, he broke the wall.

There was a little lack of communication because the way we understood it was that he was gonna go back to Pensacola, pick up a wall because they had extra in stock, and he'd come back and finish the job within that week. So we were like, "Okay, no problem. We understand, things happen." They could have been honest with us that they had to order another wall. It was two weeks before they came back and finished the job. The installers were hardworking and great but there was that small lack of communication there. Luckily, we had another bathroom to use. We were just sitting here wondering what was going on because I was calling the office and nobody gave me a clear answer.

Finally, they said, "Oh, they had to reorder the wall." Why didn't somebody tell me that. I could have understood that instead of sitting here calling multiple times and thinking they're just not coming back. But overall, the workers did a great job on it and everything works fine and it's beautiful. I like the combination of a rain head and the handheld. I like that it's big enough because I can put a shower chair in it. They added hand bars to it as well. We had them just do the walk-in shower. We have a lifetime warranty on it. So, if anything happens, they'll come back and fix it.

His boss called him away to do another job and they had to go down to South Florida. They made arrangement for him to come back the next day because they said the base would be here the next day. They came back the next day and nothing showed up. It was still in delivery. It took about a week to get here and I was without a bathroom for a week. I called them when the part came in and I had to wait for another crew to become available. It took about a week and a half. And it was kind of weird. I got used to the first crew working and the next thing, I have another crew doing it. Other than that, the quality is excellent and they did a excellent job. They kept everything cleaned up and they were very polite. For my inconvenience, they took off $500 on the price.

We opted for no doors on the shower and there have been difficulties. We have weights on the shower curtain to have the end stay inside the shower area. But that can get bumped out. It also means that the shower curtain rod has to be much lower than you would normally have it. It's not like we're having to duck our heads down, but it's definitely lower. If someone was doing the exact same package we were doing, they need to be prepared to purchase a longer shower curtain and they need to have a plan for a little installation of an extra little lip on the bottom to make sure the shower curtain can't slip out. That information should be included when the American Standard salesperson is offering that. There could have been some more caveats and recommendations for dealing with the situation as a post install. We had to do quite a bit of guesswork to try and make it work.

The caulking has developed black spots despite cleaning. I'm not sure the materials were the best. I also had to talk with the person who was doing the install to do a little bit more work after he said everything was done because the tub that was removed had a little bit of an oblong lip to it. So the grooved floor had a curve out. You're putting a rectangular thing on top of the curve. There's essentially a curve-shaped hole in the floor, and the salesman said they would take care of that, so I had to remind the construction person to fix that. He essentially installed some trim down there so that we wouldn't have a hole in the floor.

When it came time for the shower curtain rod, they installed one of those spring-loaded ones where it wasn't a hardware mount that was screwed into the shower wall. So, I started thinking to myself, "I should have let my gut instincts take over." I've learned from the past that anything that's spring-loaded, over time, lose their tensions just like any kind of spring. So, I went away on the Labor Day weekend a month later, came back home after a long weekend, and I found the curtain rod down. So, it fell down. I had no curtain rod up there, so I couldn't take showers because it would splash all over the place. So, I haven't been taking a shower since.

When I called American Standard, they put a work order in and ticket number and they had two rods sent to my house, brushed nickel. So, I started thinking, "The installer is gonna call any day," and I haven't heard anything. Option two was post-installation problems, I hit that, and put a work order. I called three times and the installer never got back with me. So, today, she said she sent an email to some upper-level management people and maybe it would stir up the installer to call me.

Before the installation and I paid any money, customer service is phenomenal. They try to sell you this and that. But once they get your money, it felt, "We got his money, we could drag our feet on anything that happens afterwards." I didn't want to feel like that, but I couldn't help it. And the first lady that I called and spoke with about this said something like, "I can't believe they put spring-loaded shower curtain rod in there because that's not their standard procedure. Usually, it's the one that's mounted in there and they screw it to the walls." I said, "That makes more sense to me." Because over time, those spring-loaded ones lose their attention and they would fall down. And I do not hang up towels on it or don't hang on it and I treated it very carefully, but it came down over the weekend.

American Standard came in with the most reasonable price. The materials are not quite up to the standard of some of the other companies, but the other companies were dealing with much more expensive materials too. Based on the price, the quality of the shower is good. But there are a couple of minor negatives. There are two grab bars in the shower and they have different styles. The installer showed me what had happened, and then had American Standard forward the proper grab bar directly to me. Then he had a fellow installer stop by late one night to install the second grab bar to get it done as fast as possible. Unfortunately, when this other fellow came in and put it in, I noticed the next day that it isn't plumb. It's a vertical grab bar and it's kind of tatty-wonked.

There are some places where there is sealant that squeezed out just tiny little amounts, but it's black and the panels of the shower are white. So, it shows up squeezed out and I haven't been able to figure out how to remove it yet. It's very difficult. It's not caulking. It's more of a sealant type of product. Those are very minor. But I'm very fussy and I notice things. Neither one of those things has anything to do with the operation of the shower or the general overall look of the shower. The installer did some things that other installers didn't do, which made the finished product even a little nicer.

We bought their value package - standard white walls with shower base and showerhead. We added a grab bar for inside the shower and two corner shelves to the shower as well. Everything works fine. There are no leaks and everything is just as they described it. American Standard told us what they were gonna do and they did it.