Kenmore Gas Grill

Bought a Sears model 122.16641900 5-burner gas grill and an upgraded cover to prevent rust, etc. After one year, the heat diffusers are crumbled and rusty. They are $19 each. You kidding? $76 to replace after a year. Better than spending a $1000 for a better model but thought the quality was poor.

I was getting ready to grill burgers on the grill last night, so decided that I'd check the drip pan underneath. When I reached in to pull it out, it and the entire assemble turned into dust falling to the bottom of the grill. Turns out that most everything inside the grill except the cooking grid and burners had become rusted dust chunks. The burners themselves have fallen to the bottom since what was holding them up has rusted away allowing them to turn sideways and drop. This 1.2216641901 5-burner deluxe grill is only a year and a half old! I've never seen anything like it, and being in my mid 50's and a former professional cook have seen my share of grills.

Take my advice and stay away from Kenmore products. They were great in the past, but this is yet another example of junk that Sears sells now. Since I'm just outside of the one year warranty most likely Sears won't do anything about this. Haven't decided if its worth spending the $100 or so in parts trying to restore it, or just move on and drag this $375 grill to the street. Will join a class action suit if it becomes available since from reading this site and others it appears that I'm not the only one this has happened to. Oh and this was kept dry under a grill cover but didn't seem to make any difference.

I have purchased two Kenmore Gas Grills in the last 10 years from Sears. The first one lasted 8 years and was great. When it was time to invest $175 in parts to refurbish the old grill, I decided to purchased a new one for $321 at Sears, which is roughly what I paid for the first one. I figured that I had gotten my money out of the original grill and it was time to upgrade. My new grill is 1.5 years old and now out of the 1 year warranty.

Three days ago, I was going to grill steaks but the grill was not getting very hot. I waited and inspected the grill to identify the problem. The built-in brackets which hold the burners under the heat deflectors had melted/rusted off. The burners were sitting on the ridge of metal above the bottom of the grill. I decided to take a better look and removed the drip pan/under-carriage of the grill which crumbled in my hand.

I will save the readers the details that sound like all of the other complaints: bad 45 minute 1-800 experience, worse Maplewood Mall return experience, terrible trip to the parts department at the Rice Street in St. Paul location where the large piece of glass over the door says "Satisfaction guaranteed or your money back" and three dead-end conversations with manager-types on the phone.

I wish I had just fixed the old grill and saved myself $150 and three hours of hassle. I will be performing the metal restoration on my grill myself as the parts I need are back-ordered and the brackets which rusted-off/melted-off are not replaceable.

In the future I will be buying a Weber or anything other than a Kenmore at Home Depot, which is a shame as I have been a customer of Sears since my parents used to take me there as a kid. This will be my last trip and purchase at Sears where "Your satisfaction is not guaranteed and good luck getting your money back. "

I purchased a Kenmore gas range, model #790-77483801, that I use weekly. I opened the oven door to remove my baked goods and brushed my leg on the corner of the oven door that opened a large razor like cut on my leg, which required nine stitches to close. This is a very dangerous door edge on this Kenmore product.

I got a Kenmore large gas grill as a wedding present in 2006 and have not yet celebrated my 5-year anniversary. I went to light the grill and the whole bottom fell out from under the burners and landed on the tank crumbling into pieces. Apparently when purchased new, the grill was $999 and was only actually purchased because it's full stainless steel, nice and shiny, guaranteed not to rust. I looked at the rest of the grill a little closer and the whole bottom half of the grill is rotten. I stuck my hand completely through the side panel toward the bottom. I called Sears Kenmore customer service and got a lot of runaround, transfers and amazingly, nobody could help me especially the guy who hung up on me because I didn't have an account number, which I explained to him was impossible as I received the item as a wedding present.

Finally, I got someone who could tell me where to locate information to get parts and he told me that this catch tray and grease bucket that keep fireballs from landing on my propane tank are going to run me about $120 with the tax, shipping and processing fees. I guess I don't feel this is fair considering we're talking about a thousand dollar grill! They explained to me that I was just going to have to deal with it because nothing lasts forever and oddly, they weren't interested in the story about my $89 Weber that lasted for like 18 years before this ** showed up and rotted away. I also feel like I wasted my time washing it twice a month and storing it in the garage for the winter because if I would have just left this thing outside to rot quicker, it might still be under warranty.

Buyer beware! Do not buy Kenmore grills! They will only rust away in a few years and cost more to fix than their worth. I thought about fixing mine, but that would mean I'd likely have to buy a bare minimum of $120 in parts and that will only fix some of it. These units are only stainless steel skins that look nice over low grade carbon steel that will just fall apart right away. I started buying tools at Sears over 20 years ago because my dad used to like Sears' quality of service and customer relations, but it's all a thing of the past just like Sears will be soon.

I purchased a Kenmore grill from Sears in the late part of 2008. In 2010, the burners and the igniters broke down. I called Sears/Kenmore in May of 2011 to inform them of the problems and here it is the 2nd week of July, and it still isn't fixed. It took about a month to get a repairman out after they canceled the first appointment; and then once they came out and we received the parts, we have waited more than 2 weeks to get a repairman out, hopeful to have my grill working. I missed the major portion of the summer; and when it was grilling time, especially for my son's birthday party - I had no grill. I owned a Weber grill for 9.5 years and never had a problem; and this Kenmore barely lasted 2 years.

I am already $150 into repairs and parts and haven't been billed for the installation of the new parts yet. I feel that I had a faulty product and the service has been horrible to unacceptable. I am hoping that you see that this is poor service, and a poor product; and reimburse me for my expenses. If not, a complete new grill. I have bought many Kenmore products in the past and will never buy another if this expense isn't reimbursed or replaced at your cost. I made numerous calls to Sears and Kenmore with no satisfaction. Sears gives me a number for Kenmore and then the number doesn't even go to Kenmore. It goes to Sears. I have wasted a few hours just trying to explain the situation, then to find out that every time, no one can help.

Is this the type of service that Kenmore and Sears considers acceptable and the reputation that you want out to your consumers? I appreciate your prompt service in this matter, and have someone who has the knowledge and expertise to deal with this type of problem call me. My frustration is at the highest level; and my patience has run out. I like to grill for 3 to 4 weeks; and for the past 2 months, I have no grill to use. I used the grill at the end of 2010, which not working well, and a couple of times in 2011 before it totally quit grilling. You can feel free to call me at my office at ** during work hours. Your consideration and professional handling in this matter will be greatly appreciated; because up to this point, it has been horrible. There has been no response from the service.

We bought a Kenmore gas grill Model PS0026711(serial #146.162220 10) last Sept (2010). All was well until lighting it on Sun. July 3, 2011. My husband preheated it as usual, went inside to to get the veggies. Upon returning within a few minutes, the flames were shooting out the front and rear of the closed lid about a foot high. Because of the heat, he couldn't reach the back to turn off the gas tank, but instead risked a burn to prevent further damage and turned off the knobs. It burned off and scorched his hand and arm hair. Flames continued to burn anyway. Realizing that turning the knobs off would not stop the flames, I went inside the house for the extinguisher. He then opened the lid to get to the source. Flames shot up 2 ft., maybe more but I noticed it was within 2 ft from the deck ceiling. Which was a major concern.

I handed off the extinguisher to him and he emptied it onto the grill, front and back. I thank GOD we had the extinguisher nearby for it would have burned up the ceiling of the deck, then the house or easily would have exploded causing a devastating impact for our family. Then where would we be? A homeless family, with possible serious injuries or even deaths. Then maybe if that happened, a Sears Rep, Phone # 1-866 562-7848/KMart Rep, Phone # 317-783-6621, would pay attention... too little, too late. Lawsuit?... You bet! Maybe then, there would be an "Official report" for her to see on her computer screen, so that others will not be injured..

After speaking to a Sears Representative the next morning and getting no results (She said, it has expired. Even if we had purchased the warranty, it had been past 90 days), a KMart Rep was also called on July 4, 2011. Her reply was basically the same, she didn't have any "Official Report" posted on her screen and, "After 90 days, we don't do nothin'.", her exact words. That was all she would say and hung up. Customer satisfaction was a thing of the past, a DEAD END with this route. If at least, they could tell someone about the incidents that occur to help avoid someone else an injury or death. You'd think. There is something definitely wrong with retailers today.

We purchased a Kenmore Gas grill in Feb. 2009, have only used it a little more than a dozen times and the flames started shooting out of the knobs.

This Grill model 463353505 caught on fire because of a faulty on/off valve control. Foutunately I was able to see what had happened before it caught my house on fire, atthough it did melt some of the siding which willneed replacement. I contacted the Grill manufacturer using the phone # supplied with the owners manual. I have photos which I supplied to them showing the damage and the said the would do something about it within 24-48hrs, it now has been almost a week and I have not heard from anyone. My attorney wants to start a lawsuit immediatley. I simply want a new grill and my siding replaced. the cost of attorneys for just a couple hours of billing time will be much more then what I am asking for.

We purchased our Kenmore gas grill in May of 2009 and late last summer, after only a little more than a year of light usage, it started blowing flames out the knobs. Of course it was out of the one year warranty and neither Sears or Kenmore will do anything about it.

We have a Kenmore Gas Grill that we bought in April 2009 and the grates are chipping and the black paint is getting into our food. I asked if I could talk to someone to see is this could be replaced with a different type grate? But, all they wanted to do was come out and charge me a large amount of money for just to make sure we knew what we were talking about. I tried talking to the techs on line and they wanted money before I could even ask a question. Very poor business if you ask us. What can be done on this grill to fix the problem? Kmart item #**, bought 4/10/2009 from Kmart in New Hope Minnesota, Please advise. Thank You.

I purchased a kenmore grill approx 2 years ago. Just recently replaced the burners (under warranty) which took 4 hours on the phone to convince them that it was under warranty. I have also tried to replace the flame tamers (a small piece of metal that covers the burners an was told the parts were $50 dollars each ( I need four) and I am completely shocked that a grill that cost $299 new needs 4 pieces of metal for a total of $200 dollars and this is a disposable item. So that leaves the rest of the grill ,burners, manifold,grates,base, cover, etc all costing just $99 what is wrong with this picture. How is 2/3rds of the cost of the grill 4 small pieces of sheet metal and all of the rest just 99 dollars. Locally I can have stainless steel ones made for $35

We purchased a stainless steel Kenmore grill from Sears less than 2 years ago. A couple nights ago, my husband started the grill and a few minutes later, it was in flames. We were extremely lucky that we keep extinguishers close by, otherwise it would have blown up and was only about 8 ft. from our house, it could have turned out really badly. The insides and knobs are melted and the outside is burned as well. My aunt had the same thing happen to her with her Kenmore grill last year, it was a different model but basically the same. Of course Sears won't take responsibility for an obvious defect with the grills they sold, although they change the construction of the interior parts, they must have known there was an issue. We will no longer buy anything from Sears, we have had several issues with them, and are very unhappy with the way they treat their customers.

i have a stainless steel kennmore grill that is 4 years old, the burners have blown out, flames shoot out of the holes that exist on the burner tubes. i called the number on my manual, the burners are under warranty, but they are going to have to send out a service tech to determine that the burbers are bad at my cost. told them if the parts are under warranty and failed, i should not have to pay them to come out here to tell me that the parts are bad, i can take the grill to sears or i can take pictures or a video and send it to them to verify that the burners are indeed bad.(why would i put myself through all of this if the burners were not bad?)

any way the manager i spoke with went to her spill about how it was policy, i'm sure she has done this many times because she knew her policies. they have no concern for anything but the policies they follow. i told her that was okay, i would type up some complaints and never go back to a sears store again, and one by one they would loose the buiseness and she would eventually have no customers to explian her policies too. so people... don't buy that expensive grill at sears. by the way mine is the M#141.163292 and it was purchased in 2006 on sale for $699.00 and they want to charge me a service fee to send someone out to my house to tell me the burners have big holes in them with flames shooting through them. good job sears, you just lost another customer. you know if you loose enough custmers like me maybe you can just close the doors and go home for good.

My beautiful Kenmore stainless steel gas grill (Model 119.162310) went up in flames this week, nearly setting my house on fire. Cause: an internal gas leak that burned the hoses and started a raging inferno.

I expected that, since the grill was only 2 years old, they would be willing to give me a partial rebate if I bought another Kenmore grill. But when I called customer relations, after being moved from department to department, a woman with a script in front of her which only allowed her to say "there's no official recall on this model" and "would you like to file a report with our safety department?" would not even discuss the possibility of a discount coupon or rebate if I brought into Sears my incinerated grill and purchased another. Let's see, what chance does Kenmore have of losing a loyal customer? Can you say 100%?

Well...I have a Kenmore Gas Grill I purchased from Sears on April 20th 2008. The 1yr warranty has since expired but I tried using the grill last night and noticed that the top above the 2 burner controls in the middle was getting very hot. I shut the grill off and noticed that the burner knobs were melted. I called 1-800-4 my home and they told me that the warranty was expired and that there is a 5yr limited parts warranty and the burners are covered but if the technician comes out it will be a 96 dollar service charge and if the part is warrantied than there will be a charge for labor. I checked into it further today and found that the burners are leaking at the valves behind the knobs. The gas is actually coming out like a mini blow torch.

I feel that this should be fixed for free and no money out of my pocket. I only used the grill one summer and this happens now. This is obviously is a manufacturer defect but yet they would rather lose a customer instead of making me happy and taking care of the problem. I have been a Sears customer for a very long time and so is my mother and sister. I have a Sears Gold card that I also use quite frequently. I am going to contact shame on you and send a copy of this letter to better business bureau as well. Not for nothing but with all the complaints on this site about Sears you would think they would want to make there customers happy. Instead it seems to me that they are making a lot of people very unhappy. In these very difficult economic times money is tight and this is just just not fair.