Complain about a product or service

Hoover Vacuum Cleaners

Tom of Lampasas, TX June 4, 2009

I purchased this vacuum less than a year ago. (It has a one year warranty on it) The roller brush that spins became warped. I contacted Hoover for a replacement brush, their website said the brush was unavailable, but since it was under warranty to take it to the nearest Hoover authorized repair shop for warranty work. I did that, then I got a bill from the repair shop for 49 dollars, (about half the new cost of the vacuum). I contacted Hoover, and got the run around, finally they bumped my call up to someone in the corporation office. They gave me the run around also. So the bottom line is, whatever they say in the warranty, which is in their owners manual, is a false statement. I read the warranty back to the corporate executive and he just said, I cant control what a repair shop will charge. I said well this is warranty work and your company referred me to this shop for repair, so your company should be liable for any cost, (as it states in the warranty information, Parts and labor) Needless to say, Im never going to buy a hoover product again, and neither should anyone els

DORIS of BRADENTON, FL May 28, 2009

Even while keeping this vacuum cleaned frequently, it still blew dust throughout my house. It left a film of dust over everything in my home. That alone made for extra work to clean and dust every item that was exposed to the blowing of dust that is not filtered as claimed by Hoover.

Tracy of Madison, WI May 7, 2009

As I was still using a 30 year old Hoover vacuum, I decided it was time to buy a new one. I purchased the Hoover Windtunnel Cyclonic vacuum model #U5780-900 on 11/5/07 for 199.99. I vacuum 1800 square feet and have two cats. To my dismay I started having problems with the vacuum after 9 months. It became noisy and would just stop running. At thirteen months it no longer works. I am very disappointed in the quality of this product and would never recommend a Hoover to family or friends.

Mr of Aberdeen, United Kingdom May 3, 2009

We purchased a Hoover 'Dust Manager' 1700W two years ago. we have since been Highly disappointed with its results. We are constantly having to clean both pipe work and filters, this is making us all the more reluctant to use the thing. Never before with other vacume cleaners. We puchased it from 'Currys'along with a 3 year whatever happens Customer support agreement. Please tell me if anything can be done to rectify a m/c with such faults. My faith in the name 'Hoover'has dwindled.

Jim of Longmont, CO April 10, 2009

Jim of Longmont CO (04/10/09)
After having a couple of Shark cordless vacuums fall apart, I decided to pony up and buy the Hoover Platinum Cordless. The vacuum does work well. I decided to buy a spare battery pack (at almost seventy bucks!!) and ordered it directly from the Hoover site. Right out of the box, it would not hold a charge. No problem, it has a 2-year warranty, right?? Well, TRY to get them to honor that warranty! Their customer service phone number is long distance, so I tried their web site. First, I tried the link to the Warranty Information page. Ha! Choosing that took me to a FAQS page with NO warranty info.

They do NOT want you to have their super-secret email addresses, so they force you to use a contact us form, which of course gives you NO record of your communication. I posted my plea there TWICE and several days later got a list of Hoover dealers, all miles away. (Is it too much for me to ask them to simply send me a new battery since I bought it directly from them in the first place?)

Of course, the email from them came from a Noreply address. What is it with a company that takes so many pains to HIDE their contact info from its customers?

Finally I decided to bit the bullet and pay for a phone call to their customer service number. I listened to the canned voice SLOWLY telling me at least twice to visit their web site to solve my problem (HA!). Finally I was told that they were closed, and to call back during their business hours, Monday thru Friday, 8AM to 7PM EST Since I was calling at 9:30 Eastern Time on a Friday, THAT was a surprise!

SO---I called the nearest Hoover dealer from the list THEY GAVE ME and asked if I could bring in the defective battery. The guy there was real nice but says that is a part We cannot get, you have to get those direct from Hoover He further told me that Hoover is apparently closing most of their service centers and parts are a nightmare.

What a colossal waste of my time! Talk about a nightmare. I am never buying another of their products. They may or may not make good stuff, but there is no reason in this day and age for their Don't give a damn approach to customer service.

Lori of Wheaton, IL April 3, 2009

Lori of Wheaton IL (04/03/09)
I am a long time, appromiately 30 year consumer of the Hoover vaccum cleaner. We don't have a huge home probably only 1400 square feet but I do vauccum a lot. Over the years I have gone through a lot of vaccum cleaners but these last 2 windtunnels are the worst. I remember when I got married the first thing my husband and I bought was a tv and a HOOVER cleaner. My mother recommended it because of it's fine reputation. I don't know what has happened to this company.

I don't know if these products decades ago were manufactured in america, which explains it's fine history. I read in one of the previous complaints that it's made in China now, which would explain it's unreliabilty. I have had belt problems and that burning smell. The part that you open up to put the bag in broke after only about 4 bag changings. This front panel is now held together by a giant rubber band to keep it closed. I don't think the suction is that great either. I think this is a lot of money to spend for an inferior product that probably cost the chinese 10 bucks to make. When are we going to start manufacturing products in America again?

Jan of Redondo Beach, CA March 13, 2009

Jan of Redondo Beach CA (03/13/09)
Interesting surprise,... I'm not the ony one! I believe my self-propeled mechanizim isn't working because it burned up!!! I had the smell, smoke, etc that other complaints experienced so I won't repeat. I'm 70 years old and thought this would last the rest of my life. Hah! How can a new Hoover last only a couple years??? and what can I do about it??? That's the real key,... (I live alone and am rather clean, I never wear shoes in the house). Hoover, please help me. How can I fix it myself,... I can't afford to take it to a repair shop or buy a new one.

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