Complain about a product or service

Home Depot Rebates

Beverly of Liverpool, NY August 13, 2009

My husband Pasquale and I purchased a GE Clothes Dryer from Home Depot on 2/23/09. We filled in all the forms and mailed them to the Rebate place and to date, all they have recorded is our tracking number, and they write back via e-mail that it is on the way. However, the rebate for 65.00 never arrived. We are very disappointed in Home Depot because we always had done business with them. How can we obtain our rebate?

Michael of Baton Rouge, LA June 19, 2009

I have submitted to Home Depot Rebate Special Services Center on 3 differnet occassions my rebate form and associated documents. Every time I call for an update on the status of my rebate, I am given the excuse of either the address or fax number was incorrect and that I am not in the system. Original submission was November 11, 1008. I received a letter dated January 16, 2009 that states I am in the system.

I am entitled the 200 rebate check from Home Depot and am disgusted with the quality of service to receive what I am entitled to. Unnecessary stress from an organization that does not keep it' promises!

Daniel of Colorado Springs, CA May 23, 2009

Add my name to the growing list of victims of the Home Depot - KraftMaid kitchen cabinet - rebate swindle. Home Depot owes me 250 for purchasing Kraftmaid cabinets and an appliance. I sent the rebate information to Home Depot rebate center three times and faxed the same information at least ten times. It has been over six months and all I’ve receive was broken promises. The Home Depot rebate center gives me a different story every time I call. Usually, they tell me my rebate will be sent within six weeks.

Julie of Cornwall, ON April 17, 2009

My purchases were made in Cornwall,Ontario at our Home Depot.We renovated a bathroom extensively,and bought from HD because they were offering a rebate depending on how much you spent on fixtures,vanities,sinks,tiolets...our rebate would total 350.00 since we spent well over 1200.I mailed all the receipts right away the first week of March 2009,and have been waiting ever since.

It's been well over 8 weeks now,so I called them and went online to rebatetrack to see where my rebate was.I have been told that my rebate was never rec'd and now I have to re-submit to an address in Miami Forida and wait another 6 wks.I am most annoyed.The original receipts were mailed to The Home Depot,St Thomas,Ontario N5R 6H8.I wasnt going to email you today,but when I read how many complaints others have had,I thought I would let you know what's happening here.Thank you for your time.

David of Forestport, NY April 13, 2009

We purchased a complete kitchen including appliance and installation in Oct 2008 for a total of 19,562.67- We have submitted our rebate information 4 times and still no rebate. We even had our kitchen designer send in the required information from the store- We were told a month ago that the rebate check would be sent within 2 weeks, however when I called today, we were told we are missing information.

As I previously said, this information has been faxed or mailed a total of four times by both ourselves and the New Hartford, NY store We are by all accounts frustrated and angry about this. We expected more from Home Depot and are strongly considering taking our business to Lowe's. We are going to be remodeling our bathroom this fall and expect to spend a fair amount of money- but at this time our feeling is that Home Depot does not stand behind their advertising and we have gotten nothing but a run around. I certainly hope someone can expedite our rebate (6 months seems ridiculous) and restore our confidence in Home Depot.

Karen of Austin, TX April 8, 2009

I am another victim of the Home Depot KraftMaid kitchen cabinet rebate scam. I was to get 750 in rebates by purchasing over 6000 in cabinets, the installation, an appliance and a sink. I was aware i could have purchased some of the items cheaper, but actually thought the rebate was legitimate. I have sent the rebate information twice, both time it is lost, and have been told repeatedly I will get a check in 15 business days. I sent the first rebate submission 12-1-08, and notes of every call I have made.

Frustration and time consuming to keep pursuing this. They tell a different story each time I call. I just want my 750 rebate as promised.

Khan of Metuchen, NJ April 6, 2009

I purchased 2Storm door and 2Entry door total cost with instalation over 3thousand Dollars dated 04jul08. i was given rebated form should be submitted after installation for amount usd 596.00. doors were installed on 21Aug08 and right on next day i submitted rebated form. after 8 weeks i received a lettr your claim is denied because record shows that door has not been installed.

I contaced the local Home Depot and showd that letter which i received by mail, Home depot staff checked and said their record shows door has beeen installed and rcvd all payment and suggested me to contact rebate center on phone. When i called on No 800 recording message says nbr have been changed call on nbr 866. dialed new nbr and i was on hold 55minutes and no one came on phn and i hang up. I called again after 2 weeks i was on hold 80minutes nd no one came on phn.

third time called after on month and finally some one came and i gave my purchased order no and explained. all he said i am sorry that company is bankcrupt pls resubmit on address Miami fl 33102. Again i submitted on new address 3month ago but result is same. last month i called again and asked about rebate refund, ist he put me on hold and after 10 monutes came on line and said old company is no longer resubmit with us, i explained i resubmitted with you, again he put me on hold and after 30minutes line disconected. I am writing this because i am like other customer very frustrated and unfare with customers

Jim of Gowen, MI March 31, 2009

My friend and I both bought Magic Chef Keg refrigerators on Nov 22, 2008 at different Home Depots. We both submitted our 50 rebate forms and documentation immediately after purchase. Now we check in March and they show no record of either submission. Mailed from different locations and both were lost. I have been referred to the same Miami special processing address to mail my copies to that other people have referred to on this site. No confidence that I will ever get my 50. No longer a happy Home Depot customer. Will buy at Lowes or Menards.

Patricia of Jacksonville, NC March 23, 2009

Purchase kitchen cabinets where in there is a 750.00 rebate for the products I purchase. Submitted my rebate forms to Home Depot in Texas. Kept calling because never could find rebate information on line only to find out that the company at that address went bankrupt. contacted Home Depot again only to find out now I needed to send the same info to Miami, FL. during the porcess of making copies of the infor because I sent the original to Texas, some of the numbers were not copied. Now I am told my paperwork is invalid and a supervisor has to approve my paperwork. Even though I suggested I could go to the store and have them print copies of the original paperwork.

K of Phoenix, AZ March 20, 2009

Purchased 2000 in appliances to obtain rebate for 65 on delivery with purchase of 299 appliance. Qualified.

Submitted rebate on line as person option 1 of submission. Called 3 weeks later and was told the rebate was recorded but would not be sent out. Told me they were the NEW processing center in Miama (not El Paso as on the form) and that they would need all documents mailed - and the rebate would be processed in 6 weeks. I took my paperwork to the store where purchased and the lady was wonderful, even faxed the forms for me. We'll see... but after reading all the reports, it will be a surprise if the rebate comes. Time for a CLASS ACTION. I'm sure there are countless stories untold because they don't know how to find this site.

Damage - reputation of a business. It is apparent that this rebate center is a master at deceitful practices to withhold money promised by Home Depot.

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