
Ronald of Lakeland, FL on Feb. 23, 2008
Last July (07/12/07) we purchased Thomasville Cabinets totaling $11,865.06 for our home. We were told by our sales person, Linda Jarvis (LJ94R), at our Local Home Depot (Store 6324), 6335 S. Florida Ave., Lakeland, FL 33813, that we would qualify for a Home Depot Gift Card with any qualifying in-stock and/or special order of kitchen cabinet purchase. The form states clearly the offer was valid for purchases between 7/12/07 and 8/5/07, and that purchases of $7500 or more would get a $750 The Home Depot Gift Card. We originally submitted all the information on line as requested. We waited for our gift card to arrive. Nothing happened, so my husband went to the store and Linda called for him (as he is hard of hearing). They said they had no record of receiving our request, and we should try submitting it by mail. I do not know who she spoke with. My husband had copies made of all the required paper work, the paid receipt, the copy of the rebate form, the detailed copy of the cabinet order, each piece down to the hinges. He then took it to the post office, mailed it Priority Mail with signature confirmation, at a cost of $6.70 This was received at their Phoenix AZ office on December 24, 2007, signed for by T. McCann. Again we waited and heard nothing. My husband attempted to contact him through e-mail. On 1/31 we received an e-mail reply from Jennie H9221 asking us to again submit all the information and this time send it to the Customer Service Dept., PO Box 52901, Phoenix, AZ 85072.
He again had all the copies made, went to the post office and mailed it priority mail with delivery confirmation (cost $5.25). The confirmation came back as being delivered on 2/04/08. On 2/19/08 we sent e-mail to Jennie H 9221, asking her to advise us on the status of our rebate. We received an e-mail on 2/21 stating that we did not provide them with enough information! WE have submitted all our information three times. They have every detail possible. What kind of game are they playing?
My husband is retired but does handyman jobs for people as a way to supplement his retirement. He has an account at our Home Depot and buys his supplies there. However, if this keeps up I suppose we will have to be shopping at Lowe's. I don't think we are being unreasonable by wanting a rebate that we are clearly entitled to. IF THERE IS A PIECE OF INFORMATION MISSING, THEY SHOULD CALL AND ASK A SPECIFIC QUESTION, AND MAYBE WE CAN GET IT FOR THEM INSTEAD OF ALL THIS HASSLE. We are out $750.