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Ronald of Lakeland FL (02/23/08)
Last July (07/12/07) we purchased Thomasville Cabinets totaling $11,865.06 for our home. We were told by our sales person, Linda Jarvis (LJ94R), at our Local Home Depot (Store 6324), 6335 S. Florida Ave., Lakeland, FL 33813, that we would qualify for a Home Depot Gift Card with any qualifying in-stock and/or special order of kitchen cabinet purchase. The form states clearly the offer was valid for purchases between 7/12/07 and 8/5/07, and that purchases of $7500 or more would get a $750 The Home Depot Gift Card. We originally submitted all the information on line as requested. We waited for our gift card to arrive. Nothing happened, so my husband went to the store and Linda called for him (as he is hard of hearing). They said they had no record of receiving our request, and we should try submitting it by mail. I do not know who she spoke with. My husband had copies made of all the required paper work, the paid receipt, the copy of the rebate form, the detailed copy of the cabinet order, each piece down to the hinges. He then took it to the post office, mailed it Priority Mail with signature confirmation, at a cost of $6.70 This was received at their Phoenix AZ office on December 24, 2007, signed for by T. McCann. Again we waited and heard nothing. My husband attempted to contact him through e-mail. On 1/31 we received an e-mail reply from Jennie H9221 asking us to again submit all the information and this time send it to the Customer Service Dept., PO Box 52901, Phoenix, AZ 85072.
He again had all the copies made, went to the post office and mailed it priority mail with delivery confirmation (cost $5.25). The confirmation came back as being delivered on 2/04/08. On 2/19/08 we sent e-mail to Jennie H 9221, asking her to advise us on the status of our rebate. We received an e-mail on 2/21 stating that we did not provide them with enough information! WE have submitted all our information three times. They have every detail possible. What kind of game are they playing?
My husband is retired but does handyman jobs for people as a way to supplement his retirement. He has an account at our Home Depot and buys his supplies there. However, if this keeps up I suppose we will have to be shopping at Lowe's. I don't think we are being unreasonable by wanting a rebate that we are clearly entitled to. IF THERE IS A PIECE OF INFORMATION MISSING, THEY SHOULD CALL AND ASK A SPECIFIC QUESTION, AND MAYBE WE CAN GET IT FOR THEM INSTEAD OF ALL THIS HASSLE. We are out $750.
Amy of Rhinelander WI (01/27/08)
In Nov 2006, I purchased 4 appliances with 2 rebates due ($2000 purchase). I received the delivery rebate and called on the appliance rebate many times. Got many different answers. Not in their system, not purchased during promo time, can't find the promo mentioned, etc, etc. Finally, after 1 year of phone calls & visits to the store itself (they could not help either), I received a $75 rebate, instead of $250. I am really not happy that Home Depot makes sales by offering these rebates but can/will do nothing when they are not paid. What good are they? Seems fraudulent to me.
I also bought 12 gallons of Glidden paint on 5/20/07 at $403.11 with a 25% rebate due ($100.77). On 9/20/07 was told it was still processing (new company took over). Today, 1/27/08 still checking on rebate status.
Bill of Folsom PA (01/13/08)
I purchased trex decking at the Home Depot. My total was $1726.56 and at the time they were offering a $50.00 rebate for every $500.00 spent. but I was not even told about the rebate at the store. I found out at home online. The purchase was on 06/01/07. I downloaded all information and forms online and mailed on 06/02/07. It is now 01/13/08 and after many phone calls and promises from at least three different supervisers, I still have not received the rebate. I was told I did qualify? The home depot just lost me as a customer. Do yourself a favor and shop someplace where they value there customers better.
Wendy of Nine Mile Falls WA (01/08/08)
We purchased Glidden Evermore paint for the exterior of our home during the Home Depot 2007 Memorial Day sale. The TV ads boasted 25% off all Glidden Evermore paint. No mention of rebate. It wasn't until we got to the service counter to pay that we were informed it was a rebate and not cash register discount. We purchased the paint and supplies anyway, because it had taken us three hours to collect everything. Our total purchase for the day was $1218.60; $294.86 was eligible Glidden Evermore paint. I filled out all of the forms and sent them in with UPC seals from the paint, well before the June deadline. In September I called because the rebate card for the ladder we purchased at the same time had come, but nothing for the paint. They said it wasn't in their system, and they couldn't find the campaign I was talking about. They said they would resubmit and it should arrive soon.
In December I received a letter telling me our receipt was dated prior to the promotion, and the upc seals were not sent. I called extremely upset, I don't have the upc seals. I sent them in June. They said it had been sent for the wrong campaign and they would correct the situation. It is now January 2008, and still no word. Our rebate was supposed to be for $73.72. We are eight months waiting for something which could have been resolved the first time by sending us a $75.00 gift card and apologizing for the delay. We are looking at updating our house, and as it stands now, we won't be going to Home Depot for the supplies.
I have spent hours filling out forms, making phone calls, and being lead on a merry chase. It is beginning to look as if Home Depot is using the rebates as a way of luring in customers with no intent to pay, or to make it so difficult as to make people give up. We were going to use the cards for other projects which have had to be put on hold because of the delays.
Marty of Frankfort KY (01/04/08)
I had an Insulation Rebate for $500.00. I sent in the receipts and received $100.00. After several calls and emails, was told to fax again. Finally received another $300.00. They still owe me $100.
Bob of Crystal River FL (12/12/07)
We bought a building that we intend to use as a cabin, built by classic manor, that we were told we would get a 10% discount on if we bought by a certain date. We bought the building, had it installed, and it was paid for in advance. Sent in the proper forms and were advised the rebate was being sent. It didn't come so we called and was told it was sent to our previous address. I gave them the correct address and were told it would be sent again. this has been repeated over and over. I went to the store and the assistant manager tried at least three times to get them to send it and was told it was in the mail. This began in May 07, it's now Dec 07 and we feel they are never going to send it which I would say is fraud..
We need the $1100, plus they owe us to finish the building they sold us. We are still a long way from completion and every dollar is needed.
Diane of Deer River MN (12/11/07)
We ordered a Tuff Shed that had a $450.00 rebate for paint. They set up the shed and paint it and you send in to get the money back. We had sent in the rebate a couple of days after the purchase and have not gotten a check. I called the customer service depatment listed on the rebate center and they told me we did not qualify for the rebate. So I called the local store where we purchased the shed and they were very nice and they called the rebate center. The rebate center had entered incorrect information and it had been denied. So the girl at HD told them all of the correct information and was told it would be corrected and that was in Aug. Still nothing. I called the rebate center and was told we were denied again. I called the Local HD again and talked to special services and she faxed them the correct information in Nov. I called today and they told me another 6 to 8 weeks. I said since I have been waiting since July if they could send me a check? No exceptions.
We had to pay the money upfront, expecting the money to pay off the bill. I have spent many hours trying to get the money owed us and a lot of headaches and feel very manipulated by Home Depot.
Arthur of Warwick RI (10/01/07)
In May I purchased insulation qualifying for a $300 rebate that was submitted in a timely manner. After several months only a $100 rebate was received. Home Depot did not look at the second receipt attached as the submission stated you were to use multiple receipts on one form if applicable. After several emails and several phone calls I was asked to fax the receipts which clearly show that a $200 rebate is still due to me.
I have still not receipt the $200 rebate gift card. This has been going on since June, and it is now October with no end in sight. Undue duress and financial hardship have resulted.
Randy of Langhorne PA (08/30/07)
When I initially purchased the $539.00 dishwasher I was assured that this model at this price qualified for a rebate Gift Card. I meticulously submitted all my documentation and waited for my gift card. Many weeks went by, and a letter arrived stating that I did not qualify for a rebate. A call to your affiliate and I was informed quite simply that it was not processed by THEM correctly and a gift card would be arriving soon. I received another letter from them, again stating the same thing. Another call to them (Daniel #9062) they revealed this time that my appliance DID NOT qualify for a rebate. Curiously, the back of the rebate form specifically states: Buy any major appliance $497 to $746 and get a $50.00 gift card, as well as the salesman presenting us with the appropriate rebate form to submit.
Ann Goceljak of Wantage NJ (06/21/07)
i was entitled to a $55 rebate through a promotion Home Depot ran on their appliances. if i purchased an appliance and had them deliver it, i was to get $55 back. i still haven't received my money.
i am still without my rebate despite numerous calls and 2 alleged stopped checks
Steve of Grand Prairie TX (06/07/07)
Purchased a gas grill with stainless steel burners and mailed by $25 rebate card and receipt within 10 days.
Received an email 10 MONTHS later stating the gift card had mailed. By then I had moved. I called the customer service number with my rebate and submission number and they told me there is nothing they can do, my rebate record was too old and was not accessible. To top it off, the stainless burners have already rusted and the holes shoot flames out of them, the grill is unusable.
Jane of Bismarck ND (04/04/07)
I purchased $4100 of appliances from Home Depot, it was a disaster from the start. The dishwasher was ordered in the wrong color but I noticed it before the order was placed. I was told it would be 10 days, it turned out to be a 21 day wait. I did complain to the acting manager and insisted that I be given a loaner fridge or my money back. He delivered us o fridge the next day. I told him that the rebate was going to expire in a couple of days and I was concerned that the appliances would not be delivered in time to get the UPC codes for rebate submission. The appliances were delivered the next day, 2 days shy of the rebate expiration. I gathered all my paperwork and submitted the rebates directly to the post office so that I was sure they would arrive on time. I receives a check for $55 for delivery rebate and a gift card for $125 but have not gotten anything for the other rebate that I am entitled to, but now they say that they received no other rebate information so they are finished giving me my gift cards. I would advise that you go elsewhere to purchase major things or special-ordered merchandise.
Nenita of San Diego CA (03/29/07)
I was supposed to get back what I paid for (delivery and hauling away your old stove) but they said it was past the 60 day period. There is nothing in their rebate program at all that states you have to send it your paper work within 60 days.
David of Akron NY (03/13/07)
RE: Mail-In Rebate - $50.00 Gift Card with the purchase of any major appliance. On 4/25/2006 we purchased a washer and dryer at Home Depot totaling $593.20 using our Home Depot Credit Card. The invoice is in the name of our grandson, William Jago because this purchase was a wedding present. After approximately 6 - 8 months we recieved our gift card. Today 3/13/2007 was the first time I tried to use this card and was informed that the card was in the amount of $25.00. According to their gift card promotion, purchases over $497.00 earn a $50.00 gift card. This promotion ran from 4/9 to 4/30/2006.
Home Depot owes us a $25.00 Gift Card!
James of Raymond MS (03/12/07)
on 4-30-2004 I purchased an LG washer and dryer with the promise of getting a $150.00 gift card. I never received the gift card and it and the customer service rep said they never received my rebate offer. I follow the rebate rules to the dot of an i and the cross of a t as to give no reason for turning me down. Saying they never got it is a first!
The cost of the washer/dryer was only attractive with the rebate. Without it, I feel it was an over charge. Besides, there are too many complaints from customers who never received their rebates. It's hard to believe that many letters was lost in the mail. Are we to believe that the postal service is that incompetent?
Mike of Lake Tapps WA (02/18/07)
We purchased new Corian countertops, dishwasher, and an electric drop in range. The dishwasher was delivered before the new countertops were installed so it was never secured and the parts to secure it were taken by the installer. The electric range did not fit so the oven installer told me I would have to have someone modify the cabinets before it could be installed. The Corian countertops were the only thing that went right but not due to Home Depot. The discounts on the range and the dishwasher were sent back with a note stating you can only use one rebate not two.
I have yet to get any rebate money back. I have an unsecured dishwasher. I have a hole under the oven that I have to pay a cabinet maker to fix. I had to spend 9 hours modifying my cabinets to have the range fit in. I was without an oven for three days and a dishwasher still.
Alana of Raleigh NC (02/01/07)
Well here I am trying to get back the delivery cost from a rebate!!HA Ha
more chance of flying to the moon it seems...say I have not sent correct paper work..we sent what we were told to by sales clerk in store.
Rebates center blames store for not telling us what was needed..store blames rebate center saying not their fault !!
Seems alot of people are having so many problems getting abck rebates..what a swizz.
Russell of Brentwood NY (01/04/07)
I bought a dryer at the end of May, 2006. I was supposed to get a rebate of $55 for home delivery (which was the only reason I got the home delivery - I could have fit the darn dryer in my van!)
I got an e-mail saying the rebate was being processed, but never received it.
I didn't realize I never got it until I started going over my end-of-year records, and called the rebate number. According to THEIR records, they sent it out 8/18. I was told, very specifically, that they will not re-send checks after 90 days. They offer no proof that they sent it, and say it's not their fault if the mail got lost.
So, I'm out the $55. Time to start buying at Lowes.
Joe of Stoneham MA (12/30/06)
Bought over $4,000.00 Dollars in kitchen cabinets with the promise of a 10% rebate of $400.00. The rebate was denied as being sent in too late which it wasn't and for not ordering enough. I had gone over the order with a store representative to make sure it qualified and the order was sent in weeks before it was too. late.
I was denied the $400.00 rebate
J of Milwaukee WI (12/27/06)
I have spent 12 hours over six months trying to get a 20$ gift rebate from june 2006 processed. they ahve lost the form twice. Once it was faxed from the store.
Carrie of Norfolk VA (12/21/06)
I spent over $14,000 at Home Depot during the course of my kitchen remodel, and submitted paperwork for 2 rebates. 1 for appliances that would total $100, another for the cabinets that would be a gift card for $500.
I was denied the $100, because Home Depot claimed that it was not sent within the qualifying time frame, and the purchase was not made in the qualifying time. When I told the local store's expediter, she personally gave me a $100 gift card.
I was told the $500 gift card was sent on September 28, and that it would take at least 30 days to arrive. By November 8, I still had not received it, and so emailed the online rebate center. I was told the original one would be deactivated, and that a new one would arrive within 14 business days. That one also did not arrive. I called them, and was told that my address was not correct within their system, and that is probably why the transaction had stopped processing. She assured me that the card was surely on its way.
I emailed again on December 18th, and was told that the original card they sent had a zero balance, so the resubmission was cancelled.
I never received the card. I am an honest person, and have no criminal record, yet I have been spoken to with suspicion and definitely not with any apology by the service associates. I live in a condo with a locked gate and a locked mailbox that only I and the mailman have access to.
Tamara of Tulsa OK (11/03/06)
I filled out and mailed a rebate form for free appliance delivery in August 2006 days after buying a dishwasher. I was told that the request was never received and that I could not receive my rebate. I am very upset because one of the reasons I spent an additional $150 was to receive the rebate and a promised $25 gift card. I spoke to cust service several times, they said they will send me the gift card but they do not have the paperwork for the rebate of delivery. I resent the paperwork and have received nothing in return.
This is very irritating because I could have saved money. They were fast enough taking my money - but will not honor their word at all.
Terry of Iowa City IA (11/02/06)
Home Depot sold me appliances and SPECIFICALLY told me how much rebate I would receive based on the transaction. Home Depot even filled out the forms for me with all requested documentation attached. 3 months and still waiting. Rebate was suppose to be $100. Company states $0, then $100, and now $50, depends on who and when you talk to somebody. I give the rebate company information about what I was formally told by other employees and they claim that nobody by 'those' names ever worked here. Whatever. Home Depot told me it would be $100. I call Home Depot and they don't care, they tell you to call the rebate company. It's really all a rip off and based on consumers giving in to Home Depot and the rebate company - so the majority of rebates probably go un-paid.
Tammie of Fairhaven MA (10/27/06)
I bought 2 GE Profile Appliances. Both came with a gift card rebate and free delivery was to be reimbursed. I called On October 26, 2006 to see where they were and they were unheard of. gift card rebates went to Arizona and the delivery reimbursement went to another state. How could they lose all of them. This is the second time they lost a rebate of mine. I am writing the Federal Trade Commission about this and Corporate Home Depot. Whoever is running their rebate office is a fool.
Never heard from them. Invoices were sent separately with copies of the receipts & rebate form. 2 went Arizona for the appliances, one went Nevada for the delivery reimbursement. They all were in large manilla envelopes because of the 7 page invoices. How can they get lost unless no adress actually exists. My husband works for the postal service and I am a guidace cslr. WE know the postal service will do their best to deliver and I am well trained in form filling out. This is the second time this has happened. My father in law had this problem also and never pursued it.
Teila of Colorado Springs CO (10/14/06)
I purchased $7,000 of cabinets from Home Depot and I abided by a rebate offer to receive a $500.00 Home Depot card with my qualifying purchase. I completed the forms, mailed them in before the deadline and began checking the homedepot rebate status list weekly and even checked in with the homedepot customer service counter at my local store. Then I received an email from the rebate center stating that I did not qualify because I didn't meet the deadline for this specific rebate. I am holding Home Depot accountable. I refuse to be scammed. I followed instructions and mailed it in plenty of time.
Robert of Akron OH (10/05/06)
I purchased a tractor on which there was an advertised rebate offer of a free cart. When the tractor was delivered, no cart came with it. I called the store and was told it was a mail in rebate offer, which I was not told at the time of the sale or when I scheduled delivery. That was about 6 months ago. The cart has never come. I have made countless calls and been rerouted by Home Depot countless times, and everyone says they cannot help me. I received a card in the mail that said to contact Home Depot via email, which I did, twice, with no return emails. No resolution, and I have no idea where to turn now.
The tractor was purchased as I was installing a new yard and landscaping on new construction. Without the cart, I had to move tons of dirt and landscaping stones by hand and in a wheelbarrow. At this point, with the landscaping done, I don't need or want the cart. But, it was supposed to be a $200 value, and I do not think it is right that any company can sell a product with a rebate, then never deliver on the rebate.
Mike of Holden MA (10/02/06)
I made a purchase of a washing machine at home depot that boasted a $25.00 gift card. After not only sending the original information for the rebate card i had to send copies 9w eeks later only to get a letter in the mail to say they were not going to honor the rebate. Have you ever tried to contact a customer service person at the Home Depot Service dept??? Seems like a scam to get the consumer to buy there products. Time to shop at Lowes I guess.
Charles of Chattanooga TN (09/14/06)
failure to remit promised 500.00 gift card after purchase of approx 3000.00 worth of power tools
promo.
William of San Gabriel CA (09/05/06)
Initially, I purchased a refrigerator on April 30, 2006 at the El Monte, California store. Based on the advice from store personnel, the refrigerator delivered was wrong and I had to purchase another model. This was on May 7, 2006. I mailed my paperwork in to the address as noted on the form the next day, May 8, 2006. My decision to purchase of this product was based upon your offer of a mail-in rebate of a gift card and reimbursement of the delivery fee, which I received. It is my belief that the purchase of this product (as advertised) and compliance with all of your rules constituted my acceptance (acceptance) of your offer, thus creating a binding and enforceable contract.
I have performed my obligations under the contract. I paid the full purchase price and proceeded to fill in the rebate form provided by the store. I included all information
requested to process my rebate. Now, I just received the typical rejection of the gift card because the excuse stated that it was not postmarked before June 12, 2006. A damnable lie that leads me to further believe that this whole rebate industry in a conspiratorial fraud on the consumer. Not only will I never purchase anything with a rebate attached, I will not patronize Home Depot on principle as I refuse to be cheated.
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