HomeDepot.com

Homedepot.com sent me an email asking me to rate the microwave: GE Spacemaker 1.8 cu. ft. Over-the-Range Microwave in Black Model # JVM1840DRBB. After rating the microwave, they asked me to answer questions about the product, such as size, watts, routing exhaust and installation. Having the documentation from a recent homedepot.com installation completed at my house I answered the questions with all of the information (experiences during the installation and documentation manuals delivered with the product) I had.

Homedepot.com dismissed the one review and six answer sessions. Homedepot has something to hide and that is a problem. They would be a much better company if they let honest information about the product be submitted. I would consider that experience a waste of my time; however, venting this information at your website does redeem this experience altogether. If they ask you to help them, consider what I went through and make your best decision.

We needed to return a tile sample package to the Arden Arcade #6966 Home Depot Store on 2000 Howe Avenue, Sacramento, CA 95825 without the receipt. The lady at the cashier machine indicated that I would get only 1 cent back for the item (with a value of about $1.50) since the item was not in the system anymore. I indicated that, using common sense, Home Depot would not sale that item for 1 cent, neither it would cost one cent. I did talk to the supervisor, Mr Jeffrey **, who indicated that I was supposed to get the lowest price for such item, in this case 1 cent, since they do not know how much I did pay for it (of course they can give me back 1 cent).

Good to know for next time:

1. We need to know how long will be the product available, other way we will be obligated to keep it or to return it for the lowest price that Home Depot could sale it for (in this case, 1 cent).

2. Home Depot asks for a proof of how much you pay for the item, mainly the receipt, but they do not tell you that they have a back-up file with prices of items sold at stores even when they are not "in the system". They just do not want to take the time to look for them. Who cares? After all, it is just a customer. Besides that, they are making good money paying less for items that may be sold for more.

Finally, I hope Home Depot have a 1 cent sale for tile packages and informs all of its customers about it. I would like to be there to take advantage of it, and in that case if we need to return it, we would be glad on getting 1 cent back!

HomeDepot.com has a horrible delivery, service. Any attempt to fix this was not made. They refused to fix the problems they have with their website and order process and service. I was confused by their ordering process so I made a call to their customer service center. I followed their directions exactly. They then sent the items to the wrong address even after contacting them a second time, telling them the address they were sending the items to was incorrect. I contacted them about it and they did nothing. They said they would email me "store credit" but I never got it. So I never got my item nor any store credit that they promised. They got my money but I never got my item. Do not order from them.

This is not the first time I've had problems with HomeDepot.com. I've had similar problems with them before. They do not listen to complaints nor do they care. What a horrible experience I've had with this web company that the stores claim they are not affiliated with. I understand them disavowing them.

Back in 2000, I purchased 21 Pella Proline Windows for my new home and that was the biggest mistake I made. The windows are rotting and leaking. They are junk. I called HomeDepot.com when the windows were still under warranty and had to pay $150. That was the first, then a couple of years later, they all started rotting again. It's out of warranty and they will not do anything about it.

I'm trying to talk to someone about my appliance order that is scheduled for delivery tomorrow (12/01/10). According to my online receipt, I'm supposed to get a call from Home Depot giving me a 4 hour window. I didn't get that call. I need to know what time of day to be home when they deliver but I've been on hold with customer service for over 30 minutes!

My water heater broke (will not stay lit) and was covered under warranty. So I called the warranty claims department of AOSmith water heaters and my plumber explained to them what the problem was. After the diagnosis and multiple calls, finally the problem was determined and they said I have to get the Pilot Assembly replaced and they can ship that to me for 55$ to get this next day to me.

They said they will only get parts cost covered under warranty, and I will have to bear the shipping charge if I need this part replaced. Since this happened on a Friday afternoon and their shipping dept is already closed, they said the shipping will happen only on Monday. I asked them whether there is any other way to get the part, they said I could get the part from one of their local dealers (If I a okay to go their and buy it). They gave me a big list of local dealers but most of them didn't have the stock.

Finally it turned out that only one dealer had the part with them and So I went and bought the part from them. (And my plumber was good enough to come back next day morning itself and get the part replaced). All went well so far. And the problem happened with the reimbursement. As instructed by the Warranty department at AOSmith, I sent them the copy of the invoice and the plumbers bill copy also since he had the details on the work done too.

They sent me back a check for $46.50 where as the part cost me $63.51. I wanted to know why and called up the Warranty dept again. And they came up with a justification that they will cover only the cost at which they are selling. Then I asked them why didn't they tell me that earlier. The guy said he didn't know who talked to me earlier and they will not send anything more that that. The problem here is that AOSmith is fitting defective part on the Water heater. They said they have a 10 year warranty, but when it comes to that, they hide the fact that I will have to pay for whatever is the amount above their limits. Had they originally told me the upper limit of the reimbursement, I could have even talked to the dealer and get some discount there. But they won't tell that.

They just want to get there parts sold and don't even care about whether the customers are being overcharged. Note that I bought this part from one of the dealers that they recommended. They don't cover the cost above their wholesale price. And we don't have any option to get this part at the whole sale price (except when they ship for "free" when you give them $55 shipping charge for a $46.50 item). At this point, I don't think I will ever recommend anyone to buy an AOSmith product for their home. Buyers looking for a new water heater, beware. Don't ever trust this company ever.

I purchased a Belle Isle Sofa, chair and ottoman one month ago. The cushions are showing wear. They maintain a permanent crease and wrinkles. Also, you can feel the frame when you sit on the cushions. This was an expensive purchase for me. I am totally disappointed in the quality.

Most recently, I received a confirmation for the purchase of a clearance patio set online. The product was listed as in stock at the time of purchase and there were no disclaimers regarding a possible cancellation. However, several days later I received another correspondence that Home Depot had cancelled my order, without any reason for doing so.

In calling customer service to inquire, I was told that even if the item is listed as in stock on the website, it isn't truly in stock until it is processed through the warehouse and that these cancellations are a regular practice of Home Depot, which holds the right to cancel a purchase at any time. I was further advised that there was some level of disconnection between what was listed as available on the Home Depot website and what was actually available at the warehouse. Also, that items were often oversold, leaving to randomized selection who will and will not receive the item in question.

As for my options, I was advised to search the website daily just in case this item is listed again, though there were no plans at that time to have it available. Of course, it was also duly noted that should I actually get the opportunity to purchase this set again, Home Depot still retains the right to cancel that order too. It seemed that until an order ships, a confirmation isn't truly a confirmation of purchase. Confirmation was that a purchase can move forward if the item just happens to be in the warehouse and you happen to be on the positive side of the random selection. Of course there was no concession of any kind for the cancellation, even though it was due as a result of Home Depots own mistake, which from the sound of things was unfortunately often.

I found this advice interesting, as most people are busy and don't have the time or energy to check the Home Depot website every hour on the hour at the mere chance an item might, and I stress might, become available. It is poor business practice to expect such levels from customers. As for the patio set, will I check the Home Depot website day and night as advised for this elusive item in question, hoping it is listed again? The answer is no, even though I really loved the patio set.

Unfortunately, policies around this transaction or lack of transaction, should I say, have forced me to look outside Home Depot for another patio set, as well as for other items, despite my previous loyalty to the company as a whole. I just hope that the competition is listening to what consumers want and need - and that Lowe's will be carrying a similar patio set model this spring.

I ordered utility mats online and they shipped me the wrong ones. They didn't include a UPS return label so I can to call their customer service numerous times to get one. They made mistake after mistake. I spent 20 minutes on hold almost every time I called them. I finally got them to help return them. They didn't allow me to return to the store and then they charged me the UPS shipping to return them. It was their mistake! It has been a horrible experience. I will never order from them again!

On December 3, 2009, I ordered a mutifunctional ladder from Home Depot's website since they didn't have the one I wanted in the store. On December 7, I received an email stating it had shipped and gave me a Fedex tracking number and a shipping date of December 6. On December 12, I pulled up the Fedex tracking status, and it said Fedex had received shipping information but had not yet received the item to ship. I called customer service on December 14 and was told the ladder had been shipped on December 13, but they didn't have a tracking number to give me. I called on December 16 for an updated status and was told the ladder was shipped on December 15 with no tracking number but to wait a few days.

On December 17, I received an email from home depot stating that since I returned the ladder, they were going to charge me for return freight. Since I had not received the ladder and therefore could not return the ladder, I could not understand this email at all. I customer service and was told the email had been a mistake and there had been confusion over the ladder, but they would ship it out today. I asked for a tracking number and was told they didn't have one. I told them I didn't believe them anymore and didn't think I'd ever get the ladder and didn't even want it anymore. I had to ask for a manager to cancel my order and credit my debit card back. Finally a manager agreed.

The next day, on December 18, I pulled up my checking account and noticed Home Depot had indeed charged me return freight on the ladder. I called them and asked for that to be credited back to my account. They agreed. As of December 23, they had not even processed the refunds with my bank. I'm still waiting and expect many more calls to customer service. I will not purchase anything from home depot.com.

I placed an order for overnight next day shipping 12 noon on 12-7-2009 - and have not recieved it yet on 12-9-09 @ 1PM. The merchandise cost me $39.99 and the overnight shipping next day as adverised was $28.25. I just got off the phone with Cortney at Home Depot "on Line" Merchandise number and was denied any compensation for the merchandise that was not delivered as advertised - overnight next day. This was decided by Cortney's Supervisor.

I requested that Cortney let the Supervisor know that I have spent thousands of dollars at Home Depot and I expect compensation for not having the merchandise delivered overnight next day or I will not do business with Home Depot ever again. I will go to else where. According to Cortney the Supervisor will not change the decision. I would have never spent over half the cost of the merchandise $28.25 unless it was next day. I lost a business account because it has not arrived yet - As a small business I am stuggling to make ends meet as it is. I expect a refund on the shipping or Home Depot will loose my business for good. I hope for $28.25 my business and others means more than that to Home Depot. I would like to continue to business with Home Depot but it is now a matter of principle and fairness!! I will also cancel my Home Depot Credit Card.

We asked for Home Depot gift cards for Christmas so that we could buy a washer and dryer. HomeDepot.com lists a washer/dryer for $450/ea, but the store sells the same ones for $600/ea. HomeDepot.com will not let us use our $200 in gift cards for online purchases. The online add says, Online Special Valid: 03/05/2009 - 03/11/2009. The model #'s all match. It's quite ironic that you can purchase Home Depot gift cards from HomeDepot.com but you cannot use them there for online purchases. This is false and misleading advertising that should be stopped.

We can use the $200 in gift cards in a Home Depot store and lose out on the $300 of savings, or buy online and save $300 but we are out $200 more in money(can't use our gift cards).

I purchased an item online that was named incorrectly on the website. I returned it immediately and requested credit for shipping as well, as the item was named and described wrong on the website. Not only were none of my requests acted on, but it is impossible to plead your case directly to the returns department, as they do not take calls or emails. I was promised twice they would call me, they never did.

On my most recent call I was told that none of my requests were passed on to the returns department, neither for the full credit, nor for the return call I was promised twice. To add insult to injury I was told that the partial credit was made by issuing me a gift card! I would by no means use the gift card, as I would not purchase from their online department again! Incompetence added to an unworkable policy and structure. Return an item and get a gift card instead of a refund! Outrageous.

I must start by stating that I work for the customer service for the website. I am a Supervisor and hold the same rank as Amer, the person being complained about. I must say that this customer's complaint is groundless. He is complaining that we did not send him a replacement of his Paramount fireplace for Free. This is true, as we CANNOT. Our software does not allow this, and even if it did we would not offer direct exchanges as there is no guarantee that the customer will return their damaged or defective item. Without having this returned, Home Depot in turn cannot make a claim for refund against either the Carrier or the Manufacturer. So a new order is necessary and the old order is refunded once returned. No choice, no exceptions.

I also find it very amusing that customers like this one assume that it is their God-given right to speak with managers and supervisors about their problems. Often the agents have already spoken with Supervisors and we have given all the information or options available. To top it off, this guy thinks that speaking to MY boss is going to help. If we can do something to accomodate a customer's needs, we will. It is of no benefit to us to withold services or options that would resolve an issue.

If we cannot help, we open a file and consult with our Head Office for any other options that they are willing to provide. If we tell a customer we cannot do something, believe it or not, it is because we can't do it! Shocking!

Customers may also be interested in knowing that we cannot teleport orders directly to them. We have to place the orders and ship them. Also, we use the website to place orders just like customers. That means we have the same options as the customers when we are placing an order. We cannot do anything to manipulate an order, other than modify pricing in case of errors. We cannot accept methods of payment that are not listed. We cannot Ship to a HD store. We cannot expedite an order to make it arrive sooner. We cannot change the availability of an item that is back order.

In General, keep in mind that we will render our customer the best service that we can considering that we are NOT Home Depot employees, but Call Center agents. We cannot dictate to HD what their policies should be. Any options that we have available will be offered. If you want the impossible, we will tell you that it is not possible. We are not lying. We are not being rude or cruel. We are working with the tools available and under the business rules Home Depot has chosen. We are not personally responsible for your issues. We will fix them to the best of our abilities. If you disagree with an HD Policy, that is another matter, but don't scream at us for it, write letters of complaint!

Finally, to give an idea of reality, I pulled the recordings for this customer's returns. This person was not reasonable. He was foul-mouthed and abusive, and would not let Amer even speak most of the time. Some people I suppose cannot deal with the realities the world throws at us, and become upset when things to not go their way.

I would be very pleased if this customer never shopped with us again, let one of the other companies deal with him.

Most customers are nice, friendly people. Others are ill-raised savages. Still others act like apoiled infants. Please consider before calling us: would you act this way if the person was right there in front of you? Or are you acting out because you know that there aren't other customers around over the phone to witness your behaviour?

I purchased ONLINE a PARAMOUNT Electric Fireplace. The merchandise was shipped DAMAGED by UPS. I returned the damage goods. Since I was renovating my basement and designed the fireplace with this particular item in mind, I ordered another PARAMOUNT Electric Fireplace online. HOME DEPOT would not exchange the damaged fireplace for an undamaged fireplace; rather, they had me purchase a second fireplace, advising that they would REFUND my money on the first damaged product once it was picked-up. The first damaged fireplace was picked-up on July 15th, 2008.

A second fireplace (which I paid for -- now having paid for 2x fireplaces) was delivered on July 15th, 2008. The second PARAMOUNT fireplace was damaged in what appeared to be the same location as the first. IN FACT, it appeared that the second fireplace was actually the first fireplace I ordered, just re-shipped. Of course, I contacted HOME DEPOT online and asked them to pickup the damaged product and simply exchange it for an undamaged product. I advised them that it did not seem appropriate for me to have to purchase a third fireplace just to receive one fireplace in good condition. I was told that if I wanted to facilitate an immediate order for another fireplace, I would have to pay again and simply await my refund.

I asked to speak with a manager. The employee put me through to AMER. Amer told me that he did not have a PRECEDENT for what I was asking and could not help. Since I have construction on hold, I asked AMER to expedite an order, and said I would in fact pay for the third fireplace and await the refunds if he would do so. He informed me that he could not as there was no PRECEDENT for that solution. I asked what AMER's status was at Home Depot, to which he responded: supervisor. I asked AMER for a MANAGER to which he responded that he could not do that because there was NO PRECEDENT for that. I told AMER to pickup the second damaged fireplace and that HOME DEPOT woould NEVER get our business again.

Construction has been on hold at my house for 2 weeks. The project could not be completed on July 5th, 2008 becuase of the damaged fireplace. Work was rescheduled for July 12th, 2008, which was cancelled because the second fireplace had not arrived. Work for July 19th has now been cancelled because I had to return the second damaged unit. Consequences and damages are general frustration and annoyance with home depot.

Now that the order has been cancelled, I have to pay the designer to find an alternative. To be clear, I understand that sometimes things get damaged and delivery of merchandise is not perfect. My major concern is the unwillingness of HOME DEPOT to direct me to a manager. It is frustration to deal with people who have no authority or inclination to help.

got a Rigid power tool combo kit for xmas. I filled out the registration forms online for each power too and emailed them about my warrenty for the batteries. today I tried to access my account to ask for the certificate for the batteries and could not access it. I hav esent them numerous emails about this and am getting no where.

A friend tried to return a package to Home Depot and instead of being mailed to Home Depot Returns it was sent to my home. 26 phone calls later we finally got an accurate return label and was able to send the product back to home depot. The phone calls totaled over 60 hours. Never once were we offered any discount/compensation for the numerous hours we spent on the phone dealing with HDs incompetent staff.

I quickly tried to order a gift card online for my perpetually-remodeling brother for Christmas. Their site was confusing enough (and I am a website programmer) that I put my address in where his should be. I immediately called to correct the error. After following their tortuous automatic phone menu, I was told by the very sleepy girl on the phone that I would have to call back when it was in the system. But if I didn't call back in the crucial short period between the time it hit the system and when it was sent out, there was nothing I could do about it. So, still late for work, I waited the suggested 30 minutes.

Called back. Ten minutes of wait and phone menu time brought me to Rosie who explained that I would have to reorder and then cancel the first one when I got my e-mail notification. That, no, there was no critical cancellation window. I immediately replied to the e-mail that said I could reply for any issues. I asked them to cancel it to end an unpleasant experience. They refused and said -- contrary to what the e-mail said -- I have to call in.

Already lost two hours of work. Will now lose more to try and correct the problem. VERY unhelpful system from start to finish. Would not shop at a Home Depot if it were the last spot to buy the last bit of food on earth.

I purchased a water heater with installation from Home Depot. I was to get a $50. gift card and a lifetime guarantee for buying the best 12 year guaranteed model. The installation was done poorly and presented a dangerous condition. The gas flex line was stretched tightly over the heat control. My complaints were ignored until I contacted my credit card company to stop payment. Finally the installation problem was then fixed after much headache & needless wrangling. It took about 4 or 5 weeks to get the gift card, again after many calls, letters an little if any response.

It's been a year and I still have no lifetime warranty. I wrote letters made phone calls even answered customer service Surveys all with no responce from Home Depot. I even sent a letter to the president of the company!. In short it seems they just don't give a damn!

On 09/04/2006, I ordered 4 doors on HomeDepot.com. I have been trying to return the doors for 2 months now. Each time I call Home Depot to arrange for the return of the doors, something goes wrong and the UPS service ends up with less call tags than necessary to pick up the entire order. There were 8 boxes in the original order, 2 boxes per door. So far, UPS has picked up 2 doors, then a half of a door, then a half of a door. There are still two boxes (1 door) waiting on my front porch to be picked up...

I have called Home Depot more times than I can remember. My last attempt at getting this situation resolved was yesterday, Friday Nov. 17. I wasted about 30 minutes on hold yesterday only to be reprimanded by the customer service rep for me being rude (whining under my breath) while on hold yet again! Is Home Depot Customer Service staffed by ex-cons who work their only because it's the only place that would hire them? They are rude incompetent uninformed liars who don't care about the customer. They blame me for their screw-ups and offer no apologies. They have no people skills!

One of their brain-dead customer service reps told me to call UPS to correct the home depot mistake. Does that sound stupid to you too?? For grins, I did so and was introduced to what customer service truly means. The UPS lady spent about 20 minutes on the phone with me trying to figure out how she could help me. At the end, the only thing she could do it listen to me complain. She expressed her condolences for my terrible experience with the incompetent bunch at homedepot.com and bid me a pleasant day. For someone who has had no hand is this colossal screw-up, she has done the best job yet!

I found a mirror on Homedepot.com that I loved and we ordered it. It arrived from UPS, so obviously broken that the concierge center at my place refused delivery. This was not communicated to me. When I contacted Homedepot.com to check on delivery status, they said that the item had been returned but they do not do exchanges; we would have to order another mirror. We did this. Despite the statement on Homedepot.com that they refund customers for returned items within 48 hours of receipt of the item, it took over 2 weeks and repeated calls to receive a credit for the first mirror. This was highly inconvenient, but just the beginning.

The second mirror also arrived broken. Unfortunately the concierge center did not refuse delivery this time. When I received the second package, it was very apparent that the packaging Homedepot.com used was completely inappropriate for a fragile item. The mirror was packaged in a box with no packing! We immediately filed a return request, as required by Homedepot.com (they have a very cumbersome return process). It has been over a month and I have made repeated calls to have the second broken mirror picked up and my account credited. All to no avail. Every time I call customer service, I get a different story and no results.

I agree with others who have submitted their concerns, Homedepot.com is not worth the hassle. I am sorry that I ever attempted to do business with them in the first place. Additionally, while the stores and website are separate operations, my perception of the overall brand has been extremely tarnished.

On July 29, 2006 I placed an order for two sets of Home Patio Furniture along with two Chaise lounges. Days later, I was sent an email stating that the chaise lounges were no longer available. Being that I wanted my patio furniture to match I cancelled the order. I called Home Depot to find out exactly how long it would be before I would receive my refund and it's been a nightmare since.

I have called a total of 17 times and I've sent at least 5 emails. I've been placed on hold for an average of 25-30 minutes per call and I was told it was being processed. I received a credit of $270 and I have no idea where they came up with that amount because they charged my card $756.03. After calling so many times they transferred me to the Escalations Department where the Supervisor said that she would credit my card while I was on the phone and to expect the difference in my account within 3-5 business days. I called today and they said it was denied so, another Supervisor said that she would handle it and make sure I get refunded my money.

It is now September 13, 2006 and I'm still fighting for my money back. Home Depot has the worst Customer Service Department and I will NEVER buy anything from them again. From July 29 up until September 13th and nothing has been resolved.

March 17, 2006, ordered poolside lawn furniture intended for summer 2006 use from homedepot.com. Cost was in excess of $850 from front page of website. Silence followed the online order. Weeks passed, then months. After calls that put me on hold for hours, a worthless visit to a nearby Home Depot retail store and emails that were unanswered, we finally get a call from Home Depot that my card would expire in May even though I had already conveyed the updated new card info previously. In June, rec'd a 60-90 day delivery information email from Home Depot. My credit card was officially charged August 3, 2006. As of today, August 23, still no shipment.

Talked to Customer Service who directed me to talk to third party shipping service they hired to track merchandise delivery on my own. Tried to cancel order on same phone call and get refund. Told 'no refund for at least seven business days.' Now filing complaint and potential Regulation E violation via VISA, citing nonperformance of contract by Home Depot.

Lawn furniture ordered in March that was never delivered (it's August now) and charged for it 23 days ago as of this writing. Had to purchase get us by furniture locally in June for $220 this summer after countless calls, wasted gas and time at a local Home Depot retail store and now I'm subject to finance charges on the undelivered furniture if Home Depot doesn't rescind charges on order I attempted to cancel today. Also, I work at a bank. This could be a Reg E violation for charging my account without regard for timely product delivery. 20 days and counting since charged. Six months since initial order and still no merchandise. Then there's the obvious. I live in PA. Wanted new summer poolside furniture for 2006 that can't be used until 2007? To the say the least, this company is inept.

On June 7, 2006 I placed an on-line order for four items. Three items never showed up but I was charged for the entire order. Since then I have been trying to either get Home Depot to send me the missing things or give me my money back. No such luck. On July 10th I requested a refund and the customer service person assured me it would be taken care of within 5 to 8 business days. Two weeks later I still had not received a refund. I called back making sure I called very early in the morning to avoid hold times of 1 hour plus. Miraculously I got the same operator as I got on July 10th. He again told me the refund would be issued in 5 to 8 business days. Of course nothing happened, no money was refunded.

I ordered a Patio Umbrella Base on 6/14/06. I received the base on 6/16/06 and realized I had ordered the wrong size. I contacted Homedepot.com customer service on 6/16/06 informing them of the error and requesting a return authorization which was provided. I was informed the product should be picked up within 10 business days. I contacted Homedepot.com customer service again on 7/20/06 indicating the product had not been picked up and was informed it would be another 3 to 5 days due to a backlog with UPS.

I contacted Homedepot.com customer service again on 8/01/06 and was then informed that their warehouse had not actually sent a pick up notification to UPS. They did so at that time and provided me a tracking number. I contacted UPS on 8/09/06 requesting information on the pick up and was informed that they had not received a Tracking Label from Homedepot.com and with out it could not pick up the product. I then contacted Homedepot.com customer service again and was informed that they would need to bring a resolution specialist into this issue. I was informed that a Tracking Label would be sent directly to me by 8/11/06 so I could either contact UPS myself or take the product into a UPS location to return it.

I contacted Homedepot.com customer service again on 8/16 reiterating all of the above and was informed that my information had been misplaced due to a Computer System foul up in July. At this point I was informed that an Escalation Team member was being brought into the process and I would be sent an email of the tracking information from UPS. I did in fact receive an email from Homedepot.com customer service with a tracking number on 8/18/08 indicating that the product would be picked up in the next couple of business days. I have been checking the UPS site and it appears that the new return request I was provided on 8/18/06 is in the same state as the one I was provided on 8/01/06 in that the corresponding Tracking Label has not been supplied to UPS. Today (08/22/06) I replied to the Customer Service email indicating I would be submitting a complaint through Consumer Affairs. I am an extremly frustrated consumer that will not purchase any other products from Homedepot.com under any circumstances.

Online Specials Memorial Weekend I went online Friday June 26th and they had a lot of online specials listed. I saw a Maytag gas dryer on sale for an excellent price marked as an Online Special for $582.39 down from $647.10. When I clicked to add it to my cart it showed the non special price. I called customer service to inquire, and after she confirmed she had the same problem, I was told it was most likely a glitch, so I had to speak to their Internet service department. After being on hold for at least 25 minutes, I called customer service again and begged them not to put me on hold. This service rep. was wonderful and she set up a 3 way call with someone in the appliance division. I was asssured the sale price would show up when the order was confirmed in a day or two and we said our goodbyes.

I went ahead with the online order after this assurance, well long story short, the salesperson called Tuesday the 30th to confirm order and finalize the information. The price she stated was again incorrect,I explained to the rep. the earlier discussion and the order was finalized. Or was it? I received a call an hour later and was told the Online Special price was not going to be honored, it took a conversation with a supervisor to finally settle things (I made a copy of the web page and I wasn't afraid to use it if I had to). I did receive the special price but WHAT A PAIN!! How many others were given the same load of crap. UPDATE-Delivery men were 2 hours late with my dryer. 8/16-Still waiting for the free delivery rebate.

I purchased several different items online from Home Depot. I called Home Depot on July 15, 2006 to get a return confirmation number as is required on the HD website. I waited nearly an hour for a real person to answer. Meanwhile the Home Depot theme song played over and over and over and over again (I can only assume to get customers to hang up and leave them the hell alone). When I finally did get through, a customer service rep. kindly gave me a confirmation number and said that a UPS driver would pick up my package for return in a couple days (that Thursday to be exact).

After a week or so went by and my package was still sitting on the front porch, I put in another call to HD customer service. I waited another 40 mins. for a response, and again the HD theme song played in my ear the entire time. Customer service finally answered, and told me that whoever advised that my package would be picked up the same week, was entirely wrong, and that it takes 10-14 days for processing, and then UPS would pick up my package. After waiting several days past the 14 day time limit I tried calling early in the morning hoping to avoid a long wait time once again. I was right. I only waited about 35 mins.

After explaining the situation for a third time, I was told that the problem would be taken care of by the (more efficient, better trained?) HD complaint department. This time my package would be picked up the following week. That following week has since come and gone and it's now a month later and still no sign of that big, shiny brown truck. As you may have already concluded, I will NEVER, EVER purchase another item from Home Depot online again! I would strongly urge others to avoid the online store as well, unless they just can't get enough of that Home Depot theme song and the customer service song and dance.

I purchased a retractable screen for a door on June 2, 2006. When it arrived, it had a tear in the screen. The same day, I called the homedepot.com customer service number and was on hold FOREVER. I attempted to make contact daily for two weeks - even holding for four hours once! All calls to the customer service care center ended up in India (where I got the worst reception, and followup). Whenever I got a US line, I would be transfered to another. It's as if the dog's tail does not know where the head is. Long story short: After finally contacting real people on August 9th, I was told that the screen would have to be returned then reordered via online. My free shipping would not be available and I would again be at the mercy of hoping the merchandise would arrive in good shape. I have opted to keep the screen with its tear - but to NEVER do business with homedepot.com again- ever. I would stronly advise the same for everyone reading this.

I will probably have to replace the retractable screen portion at my own cost sometime in the near future at a cost of approximately $75. I will do it directly through the manufacturer though, and avoid the homedepot.com hassles. They really have grown too fast for their britches. Someone in the customer relations department needs to learn their business better.

Ordered an item in June. They sent the wrong item. I called immediately to arrange for it to be returned. They said it would be picked up by UPS on June 24. I have since called and spoken to customer service 6 times and sent an e-mail. Each time, I waited close to 30 minutes to get through to anyone. Each person assured me that it would be picked up. On 7/18 I was told by Summer that I should throw the item away and that my credit card would be credited. On 7/31 I called again and was told by someone in India that he would inform a supervisor. It's now August 7. Still no credit and no sign of UPS. I will NEVER buy anything from Home Depot again.

I ordered a 7 peice patio set and umbrella from Home Depot Online. The website was running a free shipping promotion so I thought it would be a good deal. I placed the order on 6/17/06. The website said both items would arrive in 5-7 business days. On July 11th, 2006, I had yet to recieve either of the items I ordered. I called the 800 number on the website for questions regarding shipping and waited on hold for approximately 1 hour till I got to speak to someone that had a clue (ie supervisor) everyone else could only tell that my order was being processed at the warehouse. The person that I spoke with said the umbrella shipped on 7/3/06 and the 7 pc. patio set shipped that day.

I did not receive the patio set until 7/17/06 and umbrella still isn't here. On 7/24/06 I called the 800 number and sat on hold once again for over an hour. The person I spoke with told me the umbrella never shipped and that it was on backorder until 8/27/06. At that point, I decided to cancel my order for the umbrella. The person soposidly canceled the order and said I would not get charged for it. On 7/25/06, I received an email from Home Depot Customer care saying that the umbrella shipped via UPS on 7/25/06 and that it would be to me by 7/31/06.

At that point I became angry due to the fact that the person I spoke with the day before told me that it was on backorder and supposedly canceled my order. So once again I called the 800# and proceded to wait 1hr 5minutes to talk to someone that had a clue and she told me that the order was never canceled at the warehouse and that is why it shipped and that my credit card was charged when it shipped. Now I had to get in touch with UPS to try and refuse the delivery and they have to ship it back to the warehouse and then I will soposidly get a credit. It sounds really simple but I am sure I will have a problem with the credit process also...nothing has been easy with this transaction...this is HOME DEPOT I am dealing with not some no name company....how can you say that an item will arive in 5-7 business days and not get it until over a month later?

I placed an online order on 6/21/2006 for one umbrella, one umbrella stand, and one deck fountain. Somehow, two orders were placed and I assure you I only hit the place order button once. The order that was erroneously placed, was shipped to me after I spoke with a Home Depot Customer Service Rep. at their 800 number, she told me she would cancel the order. Apparently she did not. The order was shipped to me anyway in two shipments. I was able to catch the UPS delivery and refuse the extra umbrella and extra umbrella stand, however, I was not able to catch the UPS delivery for three fountains.

As I write this letter, they are sitting in my entryway unopened waiting for a UPS pickup which was requested by another Home Depot Customer Rep over a week ago, I was told these fountains would be picked up the July 5th, today is July 11th and they have not been picked up yet. I have sent numerous emails since July 6th to request assistance and have received no response. I want the unordered items (3 fountains) in my home picked up and I want them plus the 1 umbrella and 1 umbrella stand that I refused, credited to my Visa account. I mailed a letter today to the CEO of Home Depot, Mr. Nardelli. I'm sure he will never see it, but maybe someone at headquarters will, and help me.

Home Depot .com will only cause you hours of trouble. Key problem: the online store and local stores are separate companies and do not work together at all! I purchased a product from home depot .com and tried to return the product the day I received it. Then the trouble insued.... 1hr to 2hr call wait time to speak to an agent. Call would always drop an hour into waiting. Customer complaint department is in India and after 30 mins talking to them you find out that they only accept complaints for local stores. Constant mistransfers of calls. Local stores will not take returns from online store. Local stores will not help and can not help customer in any way return an online product. Submitting complaint forms online sends you to an error page. I'm still trying to get a hold of a returns agent located only in Florida.

Many, many constructive work hours lost. Hours of phone minutes lost. Home Depot truly does not care about their online customers by making the returns process as difficult and time consuming as possible. Worst online purchase experience ever.

I purchased a ladder from Home Depot online on May 30 2006. I phoned their customer service department on June 4 to cancel the order, as I was able to get the ladder at a Home Depot in a nearby town. It shipped the following day anyway and I recieved it on June 16. It is now June 12th, and I have been on hold for 1 hour and twenty minutes so far and have spoken to no one. What is going on here? Their physical locations are okay, but I don't think I'll ever order from Home Depot online ever again. Their customer service is non-existent.

I ordered some shutters from Home Depot's online service. I needed to find out how to make a change to the order and was told by their customer care line that I had to talk to someone in the internet department. I was transfered to that department and was on hold for 15 minutes, no one ever answered. I called the customer care number again and was then told that I could possibly be holding for an hour because that department was short handed. I then said I want to cancel the order, again, I was told that I had to talk to that department in order to cancel the order!

As I write this at 9:45 pm I am on hold with the internet service and have been on hold for 52 minutes. I am a small business owner and if I ran my business like this I would be out of business. The numerous times I called the customer care line and the corporate complaint department I was told there is nothing they could do. I asked to speak to a supervisor and they said they weren't authorized to let me talk to a supervisor. I asked if they were in Atlanta at the corporate office and they said no in India. I will make sure I tell everyone I know what lousy customer service home depot provides and will never do business with them again.

As an avid online shopper (professional shopper as my husband refers to me) I have never encountered such poor customer service. Purchased bamboo blinds online from HomeDepot.com. The color was much darker than expected. Phoned the number given on invoice to obtain an RA # (return authorization number). 8 phone calls were made and each phone call I hung up after 1/2 (one half hour) on hold each time. On the 5 phone call I emailed requesting the RA number and recieved the generic email you cannot respond to. Phoned a different customer service number after being heard, she transfered me the same online customer service number. Again 1/2 hour wait -- I hung up.

Phone call number 7 the processes was repeated. the next day I phoned and was on hold again for 1/2 hour. Hung up and called the other customer service number again, transfered one more time to the online purchase customer service, 50 minute wait as I was now steaming and would have waited all day. Once the service person who answered I questioned why I was on hold so long, she replied they had over 200 phone calls. Obviously Home Depot needs to hire more people. I will not do business again on line with this store.

I ordered some poker sets online. I was overcharged for the sets. I called customer service and was told that I would receive a credit for the overcharge on my card in 2-5 days.

Two weeks later and no credit. I have e-mailed numerous times and have yet to receive a response.

On 01-04-06, received Home Depot Direct Winter 2006 catalog by mail. Went to www.homedepot.com to attempt to order Simple Clean Indoor System catalog#100349885 advertised at $30.00. Once the item was added to my cart, the price showed at $49.99 so I did not complete the order. I called 800-435-4654 which is the number listed on back of the catalog. Representative who answered advised that she would have to transfer my call to the Online Support department. My call was transferred to Ray in the Tampa, FL office. He suggested that I call the catalog telephone line again, order the product, pay the incorrect price of $49.99 then call back in 3 days and ask for a credit.

I did not feel this was appropriate, I just wanted to pay the price as advertised. He said he spoke with his supervisor and that is what he was told to do. I ended the call, called the catalog number again, spoke with Tasha. After she placed the order and told my my total was $49.99 instead of $30.00, I explained the dilema again. She offered to transfer me to Catalog Customer Service. The call was answered by Shirley. Shirley advised me to place the order, pay $49.99, then call back in a few days to ask for a credit, she was unable to change prices. I asked to speak with her supervisor and was put on hold. She then advised me that if I took her name and extension number, 55345, she would guarantee that I would be given the credit in a few days. I explained that this did not seem right, that I only wanted to pay the price as advertised and if that was not possible, I would not purchase the product. She then said That is your choice. and we ended the call.