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Bobby B. of Fishers, IN October 15, 2008
I ordered granite coutertops from Home Depot, carefully read all documents before signing them, asked the right questions and listened carefully to the answers. My finished product is exactly what I was told it would be and exactly what I expected.
Shannon of Bronx, NY October 9, 2008
kitchen cabinet refacing by Home Depot/US Remodelers. a few months after the job was complete we noticed buckling. so far there have been 4 no shows to fix the problem. just lame excuses and promises. don't use them.
missed 4 days work so far
A.j. D'angelo of Chesterbrook, PA September 28, 2008
The refacing installation company informed me the job would be completed in two days. Two days of full time work that is. The first day the two installers showed up at 9am at my house and worked until 12:30 and left. Before they left I asked them, You will complete the job by tomorrow and they said yes. THey also said they would show up at 8am the next morning. The next morning they showed up at 9am, 1 hour late. At 1pm I was informed they had to go and finish another job so they were going to leave at 3pm and would not be back until the next morning at 11am (sat morning).
The would be the third day and my kitchen looks the same after the first day. I contacted the instillation center to explain the details and I was told by the manager (in New Jersey) he was going to contact the two installers to clear up the matter and call me back. That was at 3pm on Friday and I still have not been called back.
Since we were told this was a two day job our Sat. and Sun were booked and we were not available to be in our home so we had to reschedule for Monday morning and I guarantee you they will not finish on Monday. I was told two days unless they ran into problems and they haven't. They haven't even worked 10 hours on the kitchen. I was either mislead on the sales pitch or the installers have not been doing there job. Either way this will be reported to Better Business Bureau this week.
We moved all of our belongings (food) from the cabinets and they are either in boxes, or on the kitchen tabled covered by a blanket. We have had to order out more than usual since the kitchen is a mess and we can't find anything. It has been an un-enjoyable experience thus far and to top it all off, the installers are not friendly and do not seem to be concerned about lying to us or misleading us. We will never use Home Depot again!
Vanessa of Stafford, VA September 4, 2008
I have waited almost two months to receive a countertop that has been correctly measured and cut to size from that was ordered through the Stafford, VA Home Depot and sub-contracted out to LamTech Inc. (located in PA). To date, I have gone through three different sets of countertops (laminate) due to incorrect measurements, cutting and carelessness of one of the LamTech employees. At first I was told by HD to speak with LamTech directly about my problem. I constantly had to go back and forth between HD and LamTech to keep them abreast of the situation.
Long story short, the first two times the countertops were not measured or cut correctly. We received money back (measuring fee + 105 for the inconvenience)from HD. The third and what I hoped to be the last time, one of the LamTech employees was impatient and ripped off one the protective corner coverings rather than taking care and using proper tools to remove it. By doing this, he ruined part of the laminate and wood underneath. At that point my husband told the LamTech reps to remove all countertops from our home as we were not going to go through this process a fourth time. He also called the LamTech customer service, which didn't seem to blink an eye at the situation. He decided to go in person to HD customer service and actually received most of our money back. We are still owed 154. Hopefully we will get that back.
Unfortunately, this situation is still not resolved, we now have to get a different contractor to come measure and deliver a set of kitchen countertops and will probably wait another month or so. I can only hope it is the same price or lower. We have wasted precious time and money on this project. Since we do not have existing countertops, we have not been able to cook meals for almost two months. Not to mention time wasted waiting around for them to re-measure and deliver time and time again. It is my opinion that LamTech should pay for my new countertops or compensate us for the time lost and money we spent to eat out. This has been a very stressful and frustrating experience. I will never go through HD for any project or conduct business with LamTech ever again.
Susan of Browns Mills, NJ August 22, 2008
In August 2007, I contracted the Home Depot to remodel my kitchen. I purchased Thomasville cabinets with a Corian countertop. Shortly after I paid for 90% of the purchase, the kitchen consultant was transferred to another store out of state. After she left, I never heard from anyone at the store. The next thing I knew the cabinets were delivered in November. I had more contact with the installers and none with the store. At no time did it seem like any of the people involved in the project talk to each other. The lower part of the cabinets were put in - in December and then the countertop came. The color was correct but not the design. There were markings on the countertop that I had no idea were going to be on there.
I went back and forth for months and I mean months between Home Depot and Dupont. Dupont said there was nothing wrong with the countertop. Home Depot said it was Duponts fault. Then, Home Depot wanted to know why I didn't say anything when I got the sample. WHAT SAMPLE? I had no one touch my file after the rep left back in August/September 2007. I wasn't sent any sample. The only thing I was shown was the piece that hung in the store which did not have any markings on it. No one at that store has spoken with me until the issue with the countertop.
It was time to go higher (according to the assistant store manager - there is no higher than their store.) Luckily, I did manage to get a really nice woman in customer service that helped me out. After a couple more months, I finally got a new countertop in May/June 2008. I had to pay for the removal since the Westampton store says that they would not cover it. (At first, they told me that Corian countertops could not be removed!)
The incompetence of the Westampton store in their lack of customer service has scarred me from ever purchasing anything from Home Depot. It should not take almost 1 year for a kitchen to be remodeled. I should not be given wrong information on purpose about what can and can not be done when they are suppose to be experts in home improvement.
I did not have a working kitchen for months and months. No one cared. I had boxes sitting in my living room and kitchen for months and months and months. One anticipates some discomfort but not for prolonged periods of time. This was the most costly and stressful experience I ever had.
Harvey of Virginia Beach, VA August 21, 2008
Purchased American Woodmark cabinets first week of June 08, Recieved Cabinets 4 weeks later. 1 pantry wall cabinet was damaged, called expeditor at store and she reordered. Recieved new cabinet 1 week later. Home Depot contractor started installing cabinets the day i recieved replacement cabinet. Installer finished the install the next day. The install crew did an outstanding job of installing and cleaned the kitchen of all trash before they left.
Nothing wrong, this job went perfect. home depot did an outstanding job for my family, they rate a 10 out of 10. We were informed of all areas of concern, time frames, were given a complete list of what services and products we purchased. What amazes me is that before you purchase a kitchen from home depot, there is a checkoff form/contract that customers are required to sign, prior to purchase, stating they have read carefully and fully understand, prior to purchase. its amazing how the complaints on this site don't mention that or reflect that the customers are just as responsible as is home depot.
Mike of Billings, MT July 27, 2008
I bought an American Standard kitchen faucet in 2006 and a year and a half the faucet began leaking. I could not find the leak, called a plumber who determined that the casting had a pin hole leak in it. The faucet had the warranty (lifetime warranty on function and finish). I took it back to Home Depot. The response of the plumbing manager was that it was past 90 days since it was purchased. The best he could do was to offer 10 percent off on a new faucet.
I have paid a plumber to find a leak in your defective faucet, paid the plumber for another faucet, and paid to have the new faucet installed. I figure that your faulty faucet cost me close to 300: 200 for plumber and faucet, 99 the cost of the faulty faucet.
Maria of Massapequa, NY July 26, 2008
on 6/16/08 we ordered kraftmaid kitchen cabinets and had to pay them in full (total 20,428.74) to get the order filled. The estimated delivery date was 4-6 weeks. At the end of the 4th week I went to my salesperson to check on the order and I was told that the order was on hold and that Home Depot made a mistake on the kraftmaid prices and they owed us 15% back of the total amount. They reprinted the order and put it through again and promised to expedite.
Off-course we welcomed the 15% refund and figured that a few more weeks are worth it!! The new estimated delivery date was set as 7/24/08. On 7/23 when we did not get a confirmation from them about the delivery, we went back to the store to ask what is happening. We were told that there was a big mistake and that they should have never given us back the money but since it happened Home Depot will honor it and will ask its suppier Kraftmaid, to fill the order (again....the order wasn't put through the second time either). They said that they will take the loss as Home Depot and expedite the order and will notify us next day of the new (and final....) delivery date.
When they called on 7?24 they said that their supplier refused to fill in the order with the lower price and they cannot proceed unless we pay the balance and they also said that Kraftmaid prices had been increased and their computer did not (again by mistake) reflect the increased prices! We never asked them to refund us anything - we paid the full order in cash from the beginning and we have been taken for a ride ever since. They still are holding our money until we make our decision. David of Louisville, KY July 23, 2008
Went into the store because we are remodeling our kitchen. Looking for a nice set of cabnits. Found one and had them price it out. Before June 30 the price was about 4603.14 and then they would take certain discounts off and the price got down to about 3663.67. We looked at a few other places and missed the June 30th discounts . We went in on July 15th and had our sales peerson refigure the prices. This time they cam to about 4700.00. We said we would wait till they had the specials on again to purchase the cabinets.
Friday July 18th, my brother-in-law told us about a site on the internet that had the same cabinets and we could get them for2931.00. We contacted them to see if they where a retail store and where told yes. That price is given to anyone who walks in off the street. Monday July 21st, I went back to Home Depot with the written quote and asked if they could meet or beat the price as in their guarantee. They said they would have to send it to their bid dept and the next day they said they would not. These where the exact same cabinets. How cam a company advertise and yet not come through.
I will be buying these at the other store but how can Home Depot get away with the guarintee in writing and in print
Larry of Placentia, CA July 15, 2008
Just another in a long string of special order disasters. I am a General Contractor and purchase much product from H.D. To my recollection, I have not recieved one special order product that has come in right the first time. This was the last straw though. After my counter top was delievered 2 weeks late, it was wrong and the only solution I was given was that I could reorder.
They have no consideration for customer service. What should I tell my customer who is already three weeks without a kitchen. H.D. must realize that they will eventually lose business. As for me, I am now willing to pay more to a local speciality store rather than suffer with the incompentancy at H.D.
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