Complain about a product or service

Home Depot Insiders

Home Depot • Customer Service • Credit Policies • Equipment Rentals • "Interest-Free" Promotions • HomeDepot.com • An Insider's View --- • Appliances • Bathrooms • Doors • Floors • Gift Cards • Generator • Home Heating • Kitchen Dept • Nursery & Gardening • Rebates • Roofing • Siding • Special Orders • Windows & Siding • Expo Design Center --- • Contractors' Advice --- News • Home Depot Sells Supply Unit As Home Construction Sags • CEO Nadelli Ousted with $210 Million Severance • Home Depot Buys a Bank • Home Depot, Monogram Credit Card Bank To Pay Connecticut $672,000 • Home Depot, Lowe's Settle Credit Card Suit • 6 Months "Interest-Free" Class Action

Santi of East Hartford CT (10/27/07)
Members of our Glastonbury, CT Veterans chapter and State Veterans Affairs tell us that the manager of the local Home Depot has told all employees to take down all AMERICAN FLAGS in the store. I have gone there this morning to check and all AMERICAN FLAGS were taken down. A very sad day for America.  Other Home Depots have not removed the flag, but they were also told in Glastonbury not to give Veterans the 10% discount. I have talked to Mr. Polino, the manager, in person and on the phone. We have been waiting for an answer for over 6 months. The other HOME DEPOTS have been very kind to our veterans. We have decided to boycott Glastonbury.

St. of Orlando, FL October 23, 2007

Rose of Orlando FL (10/23/07)
I purchased a Ryobi 17 curved shaft trimmer at Home Depot, and less than six months later the trimmer stopped working. I took it back to Home Depot, and they said it was no longer under warranty, could not replace it, and I would have to pay 35 so it could be sent to the repair shop to have them check it. This was done 8/19/07; I was told they'd call in about 3 days,. I never got a call. Had to call the store, and they said they would get in touch with the shop and get back to me in a couple days. I still did not hear anything for at least 2 weeks. I went to the store I spoke to a supervisor who said he would talk to the person that handles these problems. I finally did get a call and was told it would take about 3 weeks before the trimmer could be repaired and there is nothing else they could do. My option was to take the trimmer to another repair shop.

It's been 2 months and I still have not heard anything regarding the trimmer. I think that is very bad customer service. I am tired of calling and just getting the run around.  I have been inconvienced all these weeks without a trimmer to edge my lawn.

Julie of Chelmsford, OTHER October 20, 2007

Julie of Chelmsford OTHER (10/20/07)
My husband and I were in Home Depot to purchase a water tank which we were able to get. However, my husband tried to purchase a barbecue and waited for 45 minutes. So because of the terrible service we left unsatisfied. Both my husband and I work in retail and we know the customer comes first.

Andy of Apache Jct, AZ October 4, 2007

Andy of Apache Jct AZ (10/04/07)
The glass table top in our patio set shattered spraying glass all over our back patio. We did not witness the event but found it very strange that nothing appeared to be out of ordinary before. Went to the Home Depot where we purchased the set and was initially given the cold shoulder, stating this was a discontinued item and I would need to go directly to the manufacturer with any issues. After realizing exploding glass was a common problem it become obvious why it is a discontinued item. As you would expect The Home Depot stated that glass is not included in the warranty.

The Home Depot is only willing to reimburse the discontinued price which is approx 50% of the original price unless I can provide a receipt showing the amount I paid. I purchased the set about 15 months prior, the receipt is long gone.  Looks like I will lose about 200.00 I have a second set (even larger) that I am concerned will shatter and actually hurt someone.

Delron of Chesterfield, VA February 17, 2006

Delron of Chesterfield VA (02/17/06)
Is it legal for the Home Depot or any organization to refuse you lunch?

I and many of my coworkers have been told more than 10 times we cannot take a lunch because our shift isn't covered. As if it is our fault that the people they hired aren't scheduled to work at all that day. Or it is our fault that the majority of people they hire quit within the first 4 months. I have heard many things refering to breaks and lunches. Store managers and those in charge under them telling associates that an 8 hour day with (2) 15 minute breaks taken hours apart is okay.

Please help me or give advice on what is the recommended time an associate can have an hour to eat, rest, or take care of whatever business they need to tend to.

Delron of Chesterfield, VA February 16, 2006

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.