Home Depot Insiders

What a bad company to work for and even worse company to shop at (Tempe Store 0489). We, as floor associates try our best but deal with horrible managers with no schooling. Our managers tell us how we will be fired and that they have a stack of resumes 2 feet tall to replace us. The store manager brags on how he makes $175k a year and that we should be lucky to work for him. They just want your money so if something goes wrong, they have your money and shuffle your complaint through a bunch of channels.

I have seen the managers make fun of associates that are openly gay and sexually harass female cashiers. A female cashier was forced to resign because she rejected their sexual advances because she was married. Company's policy is not to cut plexiglass with a saw. But if we want our jobs, we must do it and if we get hurt, we get the write up and managers deny any involvement. Just find another place to shop, they do not hire more people because it cuts into their profits, but they preach customer service. If you want customers that are happy, have happy employees and hire the right amount of staff.

I was terminated for being at the hospital for 16 days with my husband. I was newly hired. I wasn't on the schedule until the second week of being at the hospital. I called and spoke with the scheduler twice and she said that she would relay the message to my manager. I didn't know what my schedule was to be able to call in. They knew that I was at the hospital because I told the manager, Mike, that I had to leave early on Easter. They said that they tried to call me. My phone never had a Home Depot call or a message. Is it right to fire someone when they knew what was going on?

On March 19, I bought a vanity combo at Home Depot. Since the product was big and I could not take it out of the store, I went home to get a bigger vehicle. However, 1'2 hours later the store called me saying that the product was damaged and that they will give credit, but they have not given me any credit yet. For this reason, thinking that I have credit on my credit card, I went to another store and bought something else but I went over my limit and I was charged $30.00 for going over the limit. Invoice number is ****. I have not received the credit for this product as of now and I was overcharged for going over the limit on my bank. I want Home Depot to pay me for the overcharge.

In December of 2004, we purchased a complete cabinet remodel for our kitchen and had it installed by contractors supplied by Home Depot. Upon completion and installation of appliances we signed off, it looked complete and nice at that point. We have had several problems with the shelving and doors either collapsing and/or falling off. The cabinet manufacturer has shipped us materials to repair these items. They also, with a store representative, came out and inspected our problem along with the major problem for which we had complained, that being the installation of said products. The representative, Jarrod, stated that the problem was with the installers improperly installing the doors.

They offered no help in remedy to our complaint, reference the improper installation and cabinets and improper supporting of the granite counter tops. We have contacted the corporate office requesting assistance in fixing the problem. In specific, the problem is that the counters were improperly installed and are not level. And the granite tops are not supported in areas that only require less than stressful pressure to crack or break. Also, the counters are installed on wedges in some areas that have caused a less than clean installation of marble floor we purchased from Home Depot. We have had one counter top break. At that time, we thought it was our fault. Subsequent to that, we found it to be improperly supported.

I purchased a 13-watt spiral light equal to 60-watt from Home Depot. The light worked for over a year then burnt up below the socket of the fixture causing burnt smell throughout the house. These lights were not tested well and they do not work when outside temperature is very cold.

Now after the work is done, Home Depot charged us $9828 or more, that's more than $300 more than what we had agreed for. My point is they should have let us know that the cost will be higher than what we had agreed for and not just charge us after the work is done. Moreover, he has left loads of shingles in my backyard and when I tried contacting him or his boss, asked Home Depot to ask them to call me, they haven't and it's been three weeks and I am still waiting for them to call.

I bought a Hampton Bat Chaise lounge from Home Depot for almost $200.00 in January of 2010. In November 2010, I put it service on my lanai and in December 2010 it became to unravel. I returned it to Home Depot Dec 17th 2010 and they refused to replace it. It has a 1 year warranty.

They lied about having the products out on the shelves stating to me when I called they have the merchandise out of sale on 11/13/10 and then when I got to this store, they had none available out for purchase. And then store manager stated that they had sold one with the $59 price today 11/14/10 and then had me wait almost thirty minutes for them to put it down off the shelves.

My Home Depot minimum payment of $20 was due on 11/08/10. Because of a move and a reissue of a new card #, I did not receive a statement until 11/11/10. At that time I paid on line $60 (for the $20(previous statement) +$20 new statement +$20 late fee (which I do not agree with).

Anyway, I made that payment on 11/11/10 and starting the next day CitiCommerce has called 10-12 times, at very early and very late times of the day. I finally spoke with a very cold agent who interrogated me on why my payment was late. (I told him it was 3-4 days late!). He asked how much I paid and if I needed to make payment arrangements to get current. I told him to look it up online to find out how much I paid. He said he does not have access to that information. I told him my account was current and to take me off this call list. He said he could not do this until I told him how much I paid.

Felt harassed by this company. They are disturbing everyone's sleep by calling early/late. I will be paying the Home Depot account completely off today and will never use them again. Lowes and Menards will now get my business. I have never been treated so poorly by a company in my life.

I tried to place an order on the internet this morning for items to be shipped to my contractor in another city. The format your site offers begins with: "Please enter address for myself. "Then after laboring through all of the information entry, it says: "Check here if the above shipping address is also your billing address." The "above address" was the address for "myself", just as stipulated by your instructions! It was not my shipping address. You absolutely should not subject your [ex-] customers and/or your sales people to the wrath that is certain to erupt from such an exercise in absolute futility! So I, of course, was forced to turn to the phone, where my very angry self engaged a delightful victim named "Nikia."

All was unfolding reasonably well until your system forced her to have to tell me it "wouldn't accept emails with hyphens in the address. " Light the *** fuse and evacuate the building. I have, like millions of others, I imagine had a hyphen in my email address since it was born! But Home Depot frowns on such an indulgence! Upon receipt of this order, by another party in another city, I'll initiate my personal campaign to inflict costly but accurate damage on your reputation with contractors I work with in several states. I tried to apologize to Nikia for my furor, but I'll certainly begrudge you causing it and destroying this day near the end of my being.

I purchased a new GE water heater which is covered for parts until 2014. I also purchased extended protection plan from Home Depot which covers labor until 2030. I called both parties before requesting a technician to replace parts. I'm now getting hung up and rude people on phone from Home Depot warranty department at 1-800-homedepot. They don't want to cover or pay for labor ! My mother that purchased water heater is over 60 years old and really goes all out to avoid problems in future with financial situations. And now the technician is getting a check for labor without Home Depot doing anything for extra monies they already collected from this extended protection plan. It seems like complete fraud to me.

I was told by Home Depot that the product that I purchased 2 weeks ago would be delivered between 8 am and noon today. I ended up taking the whole day off. It's after 4 pm and I'm still waiting. The delivery driver just called and said that Home Depot put us on a No Pref delivery. Never Again.

"Home Depot is a great place to buy a light bulb." We purchased a box that read: LED light bulb. The package read "ECO SMART" as its brand. It was to be a dimmable light bulb and 40 watts. It also reads: "Save up to $200.00." We took it home and put it in the socket but then realized it wasn't weighty like LED bulbs are. Then, we saw that it was actually just a Phillips incandescent bulb. As it turns out, ECO SMART is a division of Home Depot. Not Phillips, it seems. We returned it with its deceptive packaging.

On the shelf, there were two possible options: one was what we originally purchased; the other was an actual LED bulb. The only difference between the two, apart from one being an actual LED bulb, was that one was marked: "Made in China" and that it contained the incandescent bulb in a package clearly marked LED. The customer service at the store was no help. When I called the phone number on the package, which is for Home Depot's customer service, the phone was repeatedly disconnected and I was unable to speak with a service representative. The cost of the bulb was $18.00 or so. An incandescent 40-watt bulb sells for $2.00.

Incandescent bulbs, we know, are inefficient and are short-lived as compared to LED bulbs. We will monitor the life of the other bulb, the LED one, and see if it lives up to the claims on the package. We were appalled by this deception, though not surprised. The cynicism surrounding the so-called green movement cannot be helped by such disgusting deception. I hope this can be exposed.

We had a credit account with Home Depot. Each time we made a payment, they lowered our credit limit so we were always over our limit. We just paid the account off 100% last night. We will now shop at Lowe's! I am a licensed California contractor, and I got my MU license in 1982. I feel like Home Depot is not honest. Do not shop at Home Depot! Home Depot damaged our credit rating by always making us over limit. They are very sleazy! I will not patronize Home Depot anymore. They killed the golden goose in my opinion. You are all stupid--that is what I want to say to Home Depot management. You will fail in the long run because you are greedy!

We bought a new Maytag smooth top stove less than 27 months ago. One of the top burners has already burned out. Our options from Home Depot are replace the whole smooth top at a cost of over $300.00 or throw away the stove and replace it for $488.00. I can't believe a stove only last a little over 2 years now. I will never buy Maytag again.

On September 2, 2010, a GE French Door Refrigerator was delivered with a large dent on the left side of the merchandise. I refused the merchandise, due to not knowing what internal damage it may have sustained. I had to take a day off from work, despite the fact that taking days off from work is a big deal, specially with our economy these days.I value my attendance at work very much. I was told by the delivery service they could replace the GE appliance within two days.

Now, I received a replacement on September 7, 2010, 5 days later, during a work day. I asked if the delivery will be morning or afternoon. At least it will allow me to work part of the day. I already explained to the woman in the replacement center that I have already taken a day off from work, only to receive the damaged refrigerator. She did not give me an alternative date. It could have been 2 weeks later on a Saturday. She was so unprofessional with no care in the world. Damaged merchandise should not have been delivered to begin with. Then the other problem would have been no one to show up on the promised date of delivery, so I just lost some days from work.

This resulted in lost time from work on September 2, 2010 I had to take off from work. With no refrigerator, with the hopes of the one I have now will last, until I am able to take more time off for another refrigerator. For the inconvenience, I am willing to accept a discount, on top of the store's discount, and my military discount. I do not blame the store representatives where I shopped on ** in Frederick, MD. It is the replacement center representatives who have uncaring attitude.

I received my performance review which is a money review in October 2009 and I received the worst raise I have ever seen--$0.20. We were told that a flat amount of money would be given to all associates because of the economy. I overheard a couple of young men say that they got the best raise in a long time. We have a manager at our store that seems to discriminate toward women. I'm starting to hear more women in the store say this and believe me, he shows more favoritism towards men and he has women do anything out of the norm than men. I think he is discriminating towards a lot of women at Home Depot. What can be done? Once you say something, then it's management retaliation on you and that is not good. What can I do?

In 2007 i was injured on my job working for HomeDepot. my Dr would not release me to return to work until I had surgery done. HomeDepot terminated me, so I lost my job and my health insurance. I obtained a lawyer,and in Jan.2009 Sedwick Insurance Company settled. They then left HomeDepot and Liberty Mutual Insurance took over. They WILL NOT answer my lawyers letters or calls. Since that time my health has gotten worse and i have no means to do anything about this. I do not know where to turn anymore. I ask if there is anyway you can help me get this settled once and for all.

Home Depot is going to lose this one big time. And lose loyal customers like me left and right. I've seen all sorts of apron adornments on employees here in Naples, Florida both at Store #280 and at the Davis Blvd. store. Sad that a company as large as HD is terminating employees for something so trivial in such trying times. I will take my business to the Lowe's 1/2 mile right around the corner here in Naples, better service anyways, not quite as good of prices or selection but I will make do. Good luck with this case, your gonna lose! I will never shop at Home depot again!

I have contacted Home Depot and put the $3,000 installation charge into dispute; however, their "final offer" was a $500 "goodwill gesture". I am shocked that both companies are refusing to acknowledge how completely unacceptable their work was. My familiy's safety and well-being was put at risk and I still do not have a properly installed system yet am being asked to pay $3,000 for it.

When an item is returned, no one ever checks to see if all the parts are the package. So when they just put it back on the shelf, the next person who recieves it will be short of parts. Also last week was in for a plumbing supply tube it was miss marked and it took me two trips. I should of gone to Lowe's instead, it would of saved me an extra trip. Some employees are to lazy to help, they just say we don't have that, mainly the younger ones. I won't shop at home depot if I don't have to. When the store manager is contacted, he says to write the corp. So that is what I am doing.

i came in it took 30 minutes to get any body to help me and this girl help me pick out my paint i told her i was not and exspert also they have the rudest manager down there so iwas there a good three hours when igot home tryed the paint on my walls it look like a big brown turd it was horrible so ofcourse when i tryed to take it back no way so then i tryed in chealis everybody were awsome the manager was great the paint guy down to the checker

Shopped at H. D. Truck did not start... got a ride to get tools. came back 30 hours later and truck was towed. not good relations. over 100 parking spots... but I need to be towed? Jose (mgr.) no help.

This store is IMPOSSIBLE-evening for buying light bulbs. No one cares the employees I dealt w/ were rude and inept not only to me but to the other 8-10 persons in line!! It is consistently poor all around. My husband will drive an extra 20 min to go to Lowe's or pay double not to be bothered! It's not worth the frustration..they couldnt care less if they make the sale. I have seen men walk right out after putting their goods down..they gave up in the line!!! the biggest problem is not interpersonal skills or empathy..they could care less about a customer.

i;m disabled and they know this and still get me so upset every time i go there. i just got done with a complant saturday about paula and lisa. these people dont need to work here if there going to give people a hard time.

thank you..

I contacted the corporate office, and corporate had Renee' a manager, contact me. She explained that the employees in question had been retrained, but could not say what was to become of me - after all I had to leave the store without my stuff. I explained to Renee' that I would not be shopping at the Home depot again. But she did not care . . .I won't shop there anymore. They clearly could care less about small customers.

I purchased Blinds that are fake wood from home depot they are defective I had to go back to the store about four times they think its my fault at this point they may not replace them anymore

After waiting ten or so minutes I went back in and asked another cashier for the manager. He appeared about ten minutes later and I asked him for help. I'm 60, by the way. Again he calls for help, no one comes so I storm out. All of a sudden he's willing to help! I turn around and tell him I don't need this kind of treatment and I load it myself.

The point here is they are grossly under staffed. There is a very high turnover and the good ones don't seem to stay very long. I'm in this store at least four times a week and have to track down assistance of any type. The League City store is always staffed as is the Clear Lake Store. When you go in they offer ice water for their customers and greet you with a smile. We Galvestonians on the other hand are treated like they are providing us with favors.

How much would it cost to put two youths out under the canopy to load materials and Leave Them There!

2. Six months later, we are about to put carpet in our home and are given a price for carpet, a price for pad, a price for installation and a price for tear up, haul off. As before, one week later they called back wanting $150 extra for tear up and haul off because we have pets. Our pets do not deficate or urinate in our house, EVER. I can not speak for the residents before us. The carpet is nasty. THAT is why we wanted new carpet.

Buy 3, get 4th MIR for Ralph Lauren paint at Home Depot. Although I was very careful at the store getting the correct coupon, asking that I had the right paint to qualify and filling in the forms and sending the originals in by mail on time, my rebate was rejected for invalid SKU or UPC codes. What a waste of time. I'll avoid shopping at Home Depot in the future. I would not have bought the extra $100+ worth of paint, except for the rebate promised of $45.00+.

In 3/12/08, I had a heater and cooler system installed in my house by Home Depot subcontract. They never finish the job and now my cooler is not working. I have called the subcontract and Home Depot many times but no one has helped me. Home Depot says the subcontract and it has been 5 months.

I am extremely unhappy with the Home Depot. I printed out item PC1PAK from their website. The item showed online as $109. When arriving at the store, they knew nothing of the price and showed me the website that stated it was $239. The clerk said I must have changed the numbers around because there was no way that could be the price, sale or not. I left empty handed. Hoping for some resolution, I called the 800 number where I was basically told "too bad". This has left a bad taste in my mouth and will only end with me now using Lowe's instead.

Home Depot store hours on a Sunday were until 8pm. I went to the store to be notified that they were closing at 7pm. About seven customers are wondering why the change in hours. I have never experienced a chain store just closing, stranding people without the ability to purchase the goods that they need, in my case, a pipe that split.

I received wrong instructions and was sold wrong paint. I need to remove by sanding two layers of latex paint. The whole house was painted with this stuff. The cost to remove is around $25,000.

On 6/14/09, I purchased a paint with primer mix at the cost of $166 and did not get the color I wanted. Instead, I got school bus yellow. So on 6/23/09, I went back and asked what could be done. The salesperson said that he could tint it a green color. So we agreed on the green and I went home to get the color I had wanted for the yellow based. Once I got back, he ruined the color even more, because now, he just added blue to it. It is not green and it is not how I wanted it. I asked him if I could split up the paint and tint a darker color for a gallon or two at my expense, just so I could get the paint on the wall. He said the company would not let him do that. So now, I'm stuck with five gallons of ugly paint that is going to sit and rot and I still have to spend money on more paint. What a way to help the environment.

I ordered several items, including a special order for 2/0 copper wire, the same as I had purchased a few months earlier. Upon receiving the order, after shipping it via Tropical Shipping of Miami, to the Turks and Caicos Islands, it was obviously wrong, they sent me bare copper, uninsulated grounding wire. I had the Head Engineer from the local utility company inspect the product, and he confirmed it was only used in grounding. On contacting the sales assistant, Lisa, from the store, she eventually referred me to the manager and he was extremely unhelpful, tried to blame me and refused to send me the correct product, unless I paid in full. On explaining that I had already endured heavy shipping and customs duty bills, he eventually agreed to a 75% discount, in order for me to get the product I had originally ordered. I also needed to ship the wrong product back at my own expense and of course have to pay freight and duty on the replacement. It meant that $1200 worth of wire has cost me over $3000. I will not shop at Home Depot again and will take this matter further with Home Depot corporate, as I am building a vocational training facility for under privileged kids.

Our company. was hired as a subcontractor to complete installation for the Elko store. We are still owed over $14,000 in back pay dating back to 6/7/2007. The store is severely mismanaged and has had 3 managers in the past 2 years! We are now forced to hire legal counsel to pursue getting the payments owed to us.

My wife went to home depot to purshase something. She works for a home for people that can't shop for themself's. She works in other words for people with disabled handicaps. My wife is very upset about this and cannot handle making a complaint because she tries to believe this person may be having a bad day... but according to other staff members, whenever these special people come to the store they are made fun of just because they have certain handicaps.

This has happened more than two or three times and I am going to call channel 9-7-8-and 2 of Denver, Colorado and report this within 24 hours usless I hear a proper apology from these people or this store. I myself do work for a government agency and will porsue this if this matter isn't taken under control. I will be looking for your e-mail to make this matter under t.v. control nationwide or I will pursue this NATIONWIDE. IT IS UP TO YOU.......THE PROBLEM IS WHEN THIS PENNY EMPLYEE IN STERLING,COLO. TOLD MY WIFE THAT SHE IS GETTING SO FAT AND THAT SHE CUT HER HAIR SHORTER THAN WHAT SHE THOUGHT SHE SHOULD DO. My wife is very sensitive and saying such things has defestated her. I have always bought from home depot forever and thought I would countiue.... but after this I am going to pass word to all 130 stores and personal friends that this conduct will not be tollerated.

Your store that was noted and documented as the best store for these special people

I went into the store and knew what I wanted the salesperson Mary was so helpful even when I had to call back and make some changes. When things did not work out Home Depot was wonderful in helping me fix it and the whole time I was thinking they really do care about the customer and after getting it fixed my sales person Mary called to make sure. I wish everyone would have as good of service I received evrything happened as promised I hope this message gets to the right people

I had found a nice storage cabinet at Home Depot that I was interestin purchasing 3 weeks ago. When I first went, I was told that they were all sold out and would be getting more in stock in 2 to 3 days. I came back in 5 days and again there were none. The salesman had told me that they could order one in from the Brockville location and that he did not need my name etc. but to come back on Tuesday. I came back in 5 days and there were still no cabinets, except this time Jennifer asked to take my name and number and would call me when they were expected in on March 18th. I had not heard again until yesterday which was April 2nd and Jennifer left a message on my answering maching saying that they did not have the white cabinet in but did receive 8 of the wood finish one that I was looking for.

Today after work I made a trip to Home Depot (at the other end of town) to pick up the cabinet. Mark who was trying to help me could not find any of the wood finish cabinets and I asked if maybe they had made a mistake on their computer and entered the incorrect stock number. It turns out that they had 8 of the white cabinets in stock and none of the wood finish. So I said forget it. I was going to use this $25 coupon I had that expires April 12th. Too bad I couldn't find something to buy.

So I decided that I would go and buy the 2nd item on my list which was 6 new cushions for my patio set and a new pation umbrella. They were $29.99 each which seemed like a good deal and the umbrella was $99.99. I found some cushions that I really liked but the box only contained 3. So I went to the 2nd colour I liked and again there were not enough of that colour. There were not 6 of any type of chair cushion. I asked glen for help and when he checked the store computer there were 11 in stock but he didn't know where. I spent another 20 minutes waiting while he pretended to help me.

I finally left the store disappinted after spending an hour buying nothing becasue staff could not find the proper items and where they were stored. It was a very frustrating experience and I'm not sure if I will be returning to Home Depot anytime in the near future. It's too bad becasue we were just approved for a $5000 credit card.

On March 17,2009, I purchased $502.44 worth of merchandise with my company check( as I have done many times in the past). On March 18, 2009, my client cancelled the project. Therefore, I went to return the merchandise; however, Home Depot refused to returned the merchandise in accordance to their 90 day return policy (cash, check, or debt card purchases if returned with original receipt within 90 days will recieve cash equivalent). Instead they (Home Depot)said I had to wait 7-10 days for the check to clear the bank, but I was specifically told to come back in 7 days by the returns cashier. The check cleared my bank on 3/23/09.

I returned today (3/25/09), only to be offered a store credit for 468.00 when I paid 502.44. The cashier manager (Steven) tried to convience me that it was a written and posted store policy, however when I brought it to his attention the 7-10 day waiting period was not stated in thier return policy posted at the return register. He (Steven) then tried to explain that it was really a bank policy.

Not being satisfied with Steven's assistance, I spoke with Tim (the operations manager), who stated the 7-10 day return policy is something they have been doing for 20 years, but as I explained: if that is so then Home Depot should have that (7-10 hold policy) posted as part of the return policy. Unfortunately, I was not able to recieve any satisfaction, short of allowing Tim to keep the merchandise and to give me a call when I can come pick up my cash.

My lost time and travel expense of making two trips to return the merchandise, and the time wasted standing and waiting for them to return every item to only be offered a store credit, especially after I was specifically told on 3/18/09 to come back in 7 days from the purchase date.

I was fired from Home Depot after 2 years working at the store, some manager used a technicality with a supposedly-falsified time sheet as an argument to fire me, which was not true.The manager saw that I was on time at the store. In my hurry, I forgot to punch in the time clock and I filled out a time sheet as a consequence. I'm a very responsible worker with any work I do, my work record is clean any where I have worked, and I have never been fired before. This situation is prejudicial to me in a great manner, because I'm having severe economic consequences. The Unemployment Insurance Agency has denied my application that I deserve by law. HOME DEPOT IS LYING BY STATING THAT I WAS FIRED BECAUSE I WAS FALSIFYING TIME SHEETS!, which is completely false.

That argument is affecting me enormously in getting a new job because companies ask Home Depot the reason why I left the job. When I asked Home Depot representatives about their statements, they lied to me that they did not inform them why I got laid off. This is completely contradictory to the truth. My relations with all workers and customers always have been neat, professional and friendly. There were some workers that were causing me extreme tension, because they indirectly threatened me with insults and discrimination. This situation I kept to myself, and instead in many cases, I made those people friendly and peaceful to me and I never wrote any complaints about them.

During the two years I worked at Home Depot, I was under severe work pressures, working for long periods of up to 9 hours non-stop, and I did not even pause to get any food or water. I have my work-time records that can be compared with the company's records. Those pressures damaged my health for life, with my having to have had three heart procedures with two stents, and so my heart condition is not good right now. Further, it is now impossible for me to get another heart surgery because I do not have any health insurance at this time. Actually, for a long time I have had to pay bills myself arising from these procedures.

As a further consequence, I have not been sending family support for a long time because I can only just to pay doctors bills, room rent, car, food, etc. I think this is not fair to me, because I have contributed to this country, like a professional with a college degree (Civil Engineer), with a very good work ethic, in many cases educating people at work, organizing, maintaining high work standards for very little money due to my immigrant status.

The America Craftsman AC-12S are the biggest scam Home Depot Home Services offers. I am a former project manager. You would not believe the scam this company runs on consumers. I could write a book. I just might ! Actually, to inform the public should be our goal. Good Luck!

I work at home depot and its is just as bad dealing with you.I am sick of getting yelled at by customers over matters that i as a cashier have no control over.I have been called every name in the book for no good reason just because someone wantsto use a year old coupon and cant or wants to return something that is 8 years old.and the policy is 90 days. We do not make the policies so stop taking it out on the people in orange its the ones in suits and ties you need to yell at!!! and for the person who complained about waiting for loading....the people at the desk are NOT allowed to leave their desk for ANYTHING!!! you get written up for leaving it 2 write ups= getting fired! be glad we load anything for you most stores do not!!

Requested via fax to base home depot hr for set hours due to strokes/bp and was denied due to wording not specific on date of ending set hours. I cannot give them such with stokes and high bp. I requested at first in Nov, and had to request neuroligist to re-word in Jan The stress is making it hard to work the various hours required. I tried to speak with scheduler and her comment was to get Atlantic hr to okay hours.

I was there today. Looking for boxes. When I asked the girl where they were, she said they didn't have them. I asked her partner, and she then understood. Wow. she was also chewing gum when she was talking to them. Horrible. When i took a few seconds to get my money and hand it to her, she gave me a nasty look. Geez, Maybe I didn't wanna use my card. Oh, and she didn't say anything afterward either, just that MAD, UGLY look.

As a consequence of the rudeness, I will never ever ever shop at the HD ever again. I've been to OSH and they were much nicer and actually say THANKS and GREET you, and not just STARE at you.

I purchased three PENDENT lights #619869 CONTEMPORARY COLLECTIOn. After installation one of the lights went out after a few days. I thought the bulb burned out, I replaced it still didn't work. Brought it back exchanged it for another light. Installed new light worked fine. Two days latter another light went out same problem. Returned that one for another one. I installed the new light two days later it went out. That's three lights exactly the same that don't work.

I have purchased many flourescent replacement lamps for my home and have always been satisfied. However the last bulb that I purchased, model# 772-720 42watt replacement lamp turned black at the base of the lamp after only about a month of use.

I went to Home Depot to see if they carried any Honeywell Air Purifier replacement Hepa-Filters? I didn't find the exact required replacement I was looking for, but was shown a universal replacement filter that should work as well. I purchased two individual boxes of Honeywell Universal Replacement Hepa Filters that evening on November 5, 2008.

I didn't open the boxes until November 9, 2008 and in the second box I opened, it contained one (1) universal Hepa filter, one (1) gasket and one (1) Winchester 19-gage pellet buckshot shell still intact at the bottom of the box. I sent and email to my local law enforcement agency, but havent been contacted as of yet.

Some shock and some fright considering the shell was still intact.

I contracted home depot to build a sun room, the contract was signed 8/4/08, stated the job will be completed within 14 weeks, but it is now 11/7/08, called the homedepot, no help, they don't have control. Called contractor, told the sunroom is not even being shipped to them.

The room is not being built yet, I paid full amount 10/16/08. I felt they don't have to do it to get the money. Poor service, never go to homedepot again.

Hello Customers I am a homedepot employee as well as a customer I shop my own homedepot everyday.. And the one thing is I don't understand how anyone can not understand what 12months no interest means.. Plan and simple if you buy something 299 or more and pay it off Twelve months you pay no interest but if you let if go past that date.. you pay the interest for that 12 months, NOT interest starts accumlating after 12 months.... the incentive is to pay it off before the 12 monthes is up.... IF you pay it off before the 12 months it's just like it says (NO INTEREST) I use this all the time and find it a great help to me I just Don't buy anything I KNOW I can't pay off in the 12 Months Alloted.

I purchased two PENDENT lights #619869 CONTEMPORARY COLLECTION @ $49.75. After installation one of the lights went out after a few days. I thought the bulb burned out , I replaced it still didn't work. Brought it back exchanged it for another light. Installed new light worked fine. Two days latter the other light went out same problem. Returned that one for another one . I installed the new light two days later it went out. That's three lights exactly the same don't work. I checked them out with volt meter, there is voltage reducer in the lights that is not transferring the current that goes into it to the light. This model light is obviously defective.

I have returned three lights so far but now I no longer have the boxes the lights came in or all the receipts.

Derogatory comments to customers. The assistant manager John and the painting associate Rachel refused to admit their mistakes in mixing the paint with the wrong base and in the wrong color. When not able to convince the customer, John ignored the customer and asked Rachel Do you understand what she's saying? Rachel was trying to play advocate and answered No.

As an asian woman, I found the above question and attitude derogatory and contemptuous. This is not how customer service should be. Poor integrity to hide mistakes. They finally agreed to refund part of the paint and mark down some others. I had to bring the rest of the paint to the Seattle store for a full refund. The Bellevue store was trying to hide their own mistakes and let the Seattle store fix their problems.

Poor paint quality. The Home Depot Behr paint (premium plus in eggshell sheen) chips off easily when compared with other local paint store like Parker Paint. I would not consider buying paint from home depot again. I'll go where the pro goes. Higher price. Most products are more expensive than Lowes and there is not as much variety.

On September 3, 2008, My husband & I stood in line 4 1/2 hours to purchase a generator (PRIMAC S5000), we got it home it would not startup, he read the manual over & over again, he did everything that it said to do. On September 4, we went back to Home Depot only find that the line for people bringing generators back because they would not start was almost as long as the one for people buying them. It was an awful mess that day. They would not give refunds they would only exchange them for the same kind of junk.

We took that one home and had the same problem so we decided to go somewhere else to buy one, because we had been without electricity since the 1st our food had started spoiling in the deep freezer and the refrigerator/freezer. We bought an Ingersoll Rand for triple the price but, we knew it was going to work. We went back to Home Depot to let them know that we did not want the junk that they sold us and they still would not take it back and refund us. Home Depot's policy is that is left up to the store manager to give refunds and he still has not agreed to give us a refund.

We have spent so much time on the phone with them and in person and they are not budging. We are out $700 or $800 with a piece of junk that does not work.

I waited at the service desk for 45 minutes to place a delivery for 100 bags of concrete. The young man that I thought was going to wait on me was apparently counting his till.And left me there and went home I complainted to the manager whom set up my order and attempted to smooth things over. I informed him at this time when I placed the order that I would be in jury duty and I needed the delivery department to call me to set up the delivery. Well on 9/10/20008 I received a voice message from the delivery person name Derrick that stated he just left my house there was no room for the delivery. He has now left the premises and if he returns I will be charged another delivery charge.

I then called the store to complain and spoke with a manager name Carlos whom took the delivery persons side. I then asked to speak with a another manager. I then spoke with a manager named Jim whom advised me my merchandise will be delivered on 9/10/2008 at 2:00pm. Around 2:30pm I callled Jim to complain about the situation that I still don't have my delivery at this time. He then confessed that they weren't going to be able to make the delivery today. That we were going to have to set up a new date. Well with hesitation I agreed to 9/14/2008. I just want to advise you this is not the firsty time I experience this negativety with this store. I am outraged by the way I was treated in this matter. I will inform people of the way I was treated.

My husband and I went to rent a spraying machine at the Home Depot in Cypress Park (Los Angeles)and was asked for my ID and credit card for the rental contract. It turns out that the number on my ID is also being used by a Maria C, she apparenly has rented machines in the past under my id number. The gentleman (Isaac) suggested I contact the fraud department ergarding this matter. COuld you please advise?

No physical damage was reulted. I am only asking that this matter be resolved.

I have been an employee of Home Depot for one and a half months. I've got the inside dirt about this sesspool. The management is inefficient at the most rudamentary tasks. The service is quite poor in every department. As it stands, the average wait time in a department is over 7 minutes. However, that time is the average based off response time to the help boxes. The real average help time is 20 minutes to never. I am starting school in the fall, and due to my schedule I am unable to work the weekends, Home Depot management said "I expect your resignation today."

There are no incentive programs at Home Depot, there are however sales goals, which means nothing to a hard-working personality since you have no commission. That's only enough incentive to work hard enough not to get harrassed or fired. Majority of our products are marked up from 50-1000% of their net cost per item. To top it off, most of the department heads and managers sit in their airconditioned offices, with radios, and a television. That means the lower employees or "associates" are left doing their work and also the blame if the tasks are not completed.

Tile Racks - Heavy damage, disorganized, and constantly restocked with new types of tiles so buy what you need and what you would need in the future (takes 2 months for replacements to be on the racks). Plumbing- Disorganized, not enough associates. Cashiers- Dishonest, majority of which are beligerent employees who are expecting you to give them guff. Management- inefficient, unable to locate, lazy, and incompetent. Electrical, building materials, bath/kitchen, and flooring are the most heavily inefficient and worst departments to deal with.

05/06/08 I bought a garage door(Clopay wood model 44,10X7)Paid($677.03)by credit card, estimated arrival date 06/03/08. 06//10/08 I called Home Depot nobody knows about my order,I called Clopay,they said(2 days after you order we sent comunication to home depot that garage door only can be sold with a professional installer,after 3 days and no answer we cancel the sale)The Home depot never contacted me.

06/14/08 I called home depot customer service Mr.J he apologize for the inconvenience and promise a free instalation,1 hour after we talked a instalation Company(J.W.Rodgers)called and we set up a measure day(06/20/08)he came and measure I called him for the next day to make sure everything is fine answer machine get the call and I left a message,I tried 6 more time in follow week always answer machine they never returned my calls. 07/12/08 J.W.Rodgers ( Mr Joe called and asked to meet me in my home to RE-Measure)Came on 07/16/08,filled all paper work and he said then a have the door in 3 weeks.

After 3 weeks I called Mr Joe no answer. 08/04/08 I received a fax from CLOPLAY ask me to sign a invoice the amount $1,957.97 08/10/08 I call Mr J (Home Depot customer service)He did not believe then I'm still not have the door,and he will talk with his manager and call and call me back in 3 days. Today 08/18/08 no call, no door!!

Called 1 - 800 - Home Depot on Mon. Aug.4, 08 to arrange a consultation to have the interior of my house painted. The guy said someone would be there on Wed. would I like morning or afternoon. I said morning. Nobody showed up all day on the 6th of Aug. I called again the afternoon of Aug. 6. A lady said the painting contractors were going to call and set up an appointment with me on Wed. not be there.

Whatever the correct situation was, still noone contacted me. She kept saying over and over, they will call between 24 and 48 hours. I kept saying that noone had contacted me. She said she would put the paperwork in and someone would call me. Now its Friday Aug. 8 and I called again. Same run around. I asked to speak to her supervisor and she said someone would be calling me because she had just spoke to the contractors. I told her to call them back and cancel my order.

Although I am not out any money, the emotionl damage is very frustrating. I was lied to and jerked around by this big company, and they could care less. Now I am the one that has to go back to work after my vacation without my house painted. I wonder if Lowes wants some new business?

No one will return my calls or faxes. My attorney wrote them a letter. NOTHING. I am beginning to think that both Home Depot and Preferred Maintenance are both Scam Artists just out to get something for nothing at the expense of a small contractor. I have had a difficult time paying my own bills because of the lack of concern from people like this. WHAT CAN I DO TO NOT ONLY GET MY MONEY BUT ALSO LET OTHER SMALL CONTRACTORS NOT TO DO BUSINESS WITH THESE PEOPLE?

As a non-spanish speaking customer I was discriminated against and treated rudely and unfairly. Hispanic cashier and her supervisor allowed a hispanic customer get ahead of the checkout line with a full cart. When I walked up to the cashier and told her politely that this was unfair for all those waiting in line, The cashier, her supervisor and the customer started talking and laughing amonthemsleves in Spanish. I was told that they already started ringing her up and that I should get back in line.

When I told them that I was going to complain to the store manager, the cashier walked towards me and pushed me with her body and yelled at me that I was in her area and should get back. Then the cahsier and the supervisor and the offending customer started talking in Spanish again and with my very limited spanish I understood that the customer told them that she was going to efend them if I complained and the supervisor thanked her for that.

I looked for a manager. None was available. Since I needed the items I purchased I went back in line. when my turn came to pay, I was made to wait further as the cashier said she cannot read the upc code on one of my items and she called someone on the phone, in Spanish. while she was checking out others and I was waiting the cashier and the supervisor kept talking among themselves in Spanish and occasionally looked at me and laughed among themselves.

Nobody showed up to help with the upc code. I had to go back to the other side of the store and get another of the same item so that she could read the upc code! It was obvious that they were punishing me for speaking up and also having fun at my expense. I felt like I was in a very hostile Alice in Wonderland.

I was shaken up by this discriminatory experience by days and would not shop at Home Depot again.

I have been using Home Depot for my business and personal needs for a number of years now and I always experienced great and friendly service. However, on August 3, 2008 I went to the branch on Hamilton Avenue in Brooklyn New York and was disappointed with provided service. I received via email 10% coupon from Lowes. Home Depot policy states that the store accepts any coupons issued by any competitor.

Once I got to the cash register and presented my coupon the cashier was unaware of the store policy and called over a manager. I had to wait for the manager to come up for about 20 minutes, once he came over he tolled me that printed coupons are not accepted and proceeded to put me down in front of other customers in the store. When I asked for the store policy related to this matter and for his name, he refused to provide to me ether one of them and tried to disappear in the crowd. From his coworkers I was able to find first and last name. It appears that store manager; Derek Mobley of Hamilton Avenue location is not aware of store policies or does not know how to treat customers.

In addition I went over to Lowes and used my coupon there and was provided excellent service and was not discriminated in front of other customers as I experienced at Home Depot. For your records please see attached a copy of the receipt from Lowes. I expect an apology and compensation for my wasted time and misconduct, of store manager, Derek Mobley. Thank you for looking into this matter.

Moral - discriminated in front of other customers

As I was looking for a cash to check out a male employe asked if I needed help. I asked where I could find a cash and in a high pitched valley girl voice he mockingly answered me. I sarcastically thanked him for impersonating me and he laughed and said any time. I responded that I actually hoped there wouldn't be a next time.

I am a 45 year old educated woman who does most of my own home repairs. I didn't think I deserved to be embarrassed. I take good care of myself and perhaps I do not look like your typical customer. I just thought you might like to know how customers are treated in Plano TX.

I WAS IN YOUR STORE WITHIN THE LAST HOUR AND BOUGHT APP $300.00 WORTH OF MHDS. 2 Home Depot Bags $0.99, 2-Drills, 2-Sets of No. #2 phillips bits, 1-app $9.00 and 1-$5.00. I picked up the bags, the drills and when I got to the front of the store I decided to put everything into the Home Depot bag. I then found that I had no bits. I went into the store and the man had me get another set of $9.00 bits. The $5.00 were out of stock and the man refused to give me a refund on the $5.00.

I DIDN'T PUT THE BITS IN THE BAG NOR DID I GET MY $5.00 BACK. NEEDLESS TO SAY I'M REALLY UPSET ABOUT THIS MATTER. I'M SERIOUSLY THINKING ABOUT RETURNING MY HOME DEPOT CREDIT CARD TO YOU.

I have had very bad service at The Home Depot here in Bellingham. Even when there are sales associates standing around talking to each other. They never volunteer their service. Yesterday my wife walked in to buy weather stripping. She walked in and asked one of the sale guys where she could find this product. He walked her over to where all the roofing materials were and then just walked away without saying a single word to her. He didn't even ask if he had brought her to the right place.

These giant box businesses have to learn a lesson about how to remain in business. I will no longer shop at The Home Depot because of how badly they treat their customers. Now I will have to drive out of my way to get the materials I need for home repair, but at least I'll have the satisfaction of knowing that a poorly run business will no longer get my money.

I arrived at this store about 6.00pm.on 07-21-08. I went to the contractor service counter. There I met a man named Paul. I was very friendly and in return he was very rude. I wanted a quote for a huge job. I only needed a little hepl to figure out the insulation and shingles. He then told me that he did not have the time to do my job. He told my to get the numbers in order myself than come back to him with my numbers.

He then proceeded to speak with another customer about how people dont' know what they need then expect him to figure it out for them. Very upset I left this store and went to another Homedepot store which was very far from the area. As high as gas prices are I didn't expect to have to waste my gas like this. We have a credit card at [their] store and spend lots of our hard earned money. We never expected to be treated like trash.

I Went to Home Depot on 07/18/08. The Home Depot is located on 87t street in Chicago IL. I purchase two pieces of tile,the cashier was to busy having a conversation with her co-worker and she told me rudley to turn over the tile(the reason she couldnt pick it up was cause she had very long fake nails) to scan the barcode I replied to her why cant you pick it up? So I picked up the tile and she replied to me Yes I can pick it up )with an attitude so I replied But you didn't.

When I was leaving she mumbbled something and I asked her what she had mummbeled and replied to me that I was a wetback. I turned away not wanting to cause no more conflic. When I want back to write an incident report I had asked the security guard if heard what she had called me he said he heard her call me a fag (which is no better than the racial slur). Please Hispanics don't let this happen to you! It does not matter your residency statis in this country.

I cant believe that Home Depot hires unprofessional cashiers and prejudice! I want her terminated or suspended.

NO HELP AT ALL. RUDE, I drove 36.7 miles to YOUR STORE to buy paint the color machine was not work right so I ask if it was working at all I was Ignored so I asked again the young man came over slamed around to reboot the machine and walked away no help after that after I got my color match I went to the counter and again no help so I left I will not shop there again or any other homedepot, ONE LOST CUSTOMER

As a Home Depot employee, I'll admit that some of the employees are intimidated by customers. Sometimes it just seems that anything that we do, it's not good enough. Before I worked at HD, I used to work at a local hardware store, Do It Best or True Vaule (same owners different Name), and they would not take ANY product that did not have a reciept, would not take back ANY gas powered equipment. I believe at the HD that I work at, some gas powered equipment is returnable under certain amount of days, you can check with the clerk or the store manager.

As far as the returns in general go, if it rings up in our system, you can get store credit back, for some customers store credit is not good enough even though they don't have a receipt. If a purchase is done on a credit/debt card or check, we can look it up if they purchased something under 90 days. I think some customers should lighten up about the customer service at Home Depot.

On March 26,2008 I had an occasion to issue a handicap parking citation to employee Antria McKay of Home Depot #387, at store #352. I was working the security detail at store #352 in New Orleans, when I noticed a black truck illegal parked in the handicap zone. I attempted to issue a citation but there was no license plate on the vehicle. I made several pages for the driver of the black truck parked in the handicap zone to move the vehicle. I waited about 15mins before Antria McKay can out of the store. Ms. McKay stated that the vehicle belongs to a New Orleans Police Officer and that she doesn't have any papers on the vehicle. Ms. McKay was issued a citation for being parked in handicap zone without a tag. Ms. McKay was very upset and stated that the ticket will be taken care of.

On March 27, 2008 I was working the security detail at store #387 when I was informed that Ms. McKay was waiting to see me so that she could tell me in her opinion about how I miss handled her with the parking situation. At approximately 7:50pm I was approached by Ms. McKay who I believe was trying to intimate me in front of customers and employees at store #387. I informed Ms. McKay that if she parks her vehicle in the handicap zone again she will receive another citation. It is against the Law to park in a Handicap zone without the proper tags. And there has been several customers with handicap tags who couldn't park their vehicles because illegal vehicles are there and they do complain.

Ms. McKay don't have Respect for her job, police, the customers or anyone else on the job.

Concrete anchor bolts tore when I screw it with normal torque. This type of bolt has be much stronger than regular bolt because it will be anchored to concrete.

No one hurt, but I have to remove the torn screw. I have to buy more tools to remove it, other bolts are tighten but are they really tighten? And I have to spend more time for it.

I was recently shopping with my little sister, when we noticed one of the associates staring at her. He was tall and balding. I didn't think anything about it, except that he wouldn't take his eyes off of us. It creeps me out, because she is only 13 years old, and I'm 19. He kept smiling at me when we walked past him. Then he came over and stood a little too close to me and asked us if everything was okay. I told him that we would be fine, and he said you sure are. I so disturbed by this experience that we just dropped the tape measure that we were looking for and left the store.

I had a hole saw problem and realized I needed an attachment. When I arrived at the store I found several attachments under different brand names. Not being able to break the packaging and see which would fit, I looked for an orange adorned assistant. There were none. I spent the next ten minutes searching three to five aisles either way. People were now piling up in the tool department, all impatient. I then went to customer service and asked if she would page one. She did. I returned to the tool department. There were even more disgruntled customers. I talked to a couple who needed assistance on a power saw. They said they also asked CS to page and got no results. I paid too much for a single drill bit to get me out of there and get my job done tonight. I will make a concerted effort to stay away from HD in the future. If I need paint, I will go to a paint store. If I want plants, I will go to a nursery. If I need another big box store that sells tools, I will go to Lowes. If your creators have no regrets about driving all the helpful, faithful hardware stores out of business and force us to have to come to you, the least you can do is have someone there to talk to. Thanks for nothing.

I have been buying at Home Depot for approximately 15 years, since they opened in El Paso, Texas. I even built several homes and most of the supplies were purchased from Home Depot. Today, I was returning four circuit breakers and I was informed that I needed a receipt, I did not want the money I was just exchanging them for a different type and I was willing to pay the difference. The clerk tells me that it could NOT be done, that the Home Depot policy was that I had to show receipt even if the breakers had the Home Depot price code. I then called for the manager, after a while some lady who looked like she was a recovering junkie appeared and said she was the manager and that her name was Tish. Before I could present my plead, in a very rude and unprofessional way stated go get your receipt!, and you can not speak to anyone else, as I am the highest person in charge, as though she owned the store. I threw the breakers in their garbage can and walked out. It was not about the money, it is about how they treated me. I first started buying at HD because of the customer service and now I like the customer service at LOWES. Better quality products, better people and it is about how you feel when you enter a store. Thank You.

I received a flyer in the Thursday Journal News from Home Depot which front page states Stonemark Granite by Innovative Stone starting at $56 per sq ft. installed 15 year warranty, also Silestone starting at $59 sq ft installed and Dupont Corian starting at $37 per sq ft installed, all with 15 year warranty. I went to the store to purchase for a bath vanity and was told there was a minimum purchase of $1200 and since my counter was only 10 sq ft, the ad didn't apply. This is clearly a case of false advertising and they should make good on the sale. I feel they should be responsible for their ad which in no way mentions this minimum.

Upon paying my bill yesterday with my Home Depot Credit card, I was informed that the customary 10% discount for military personnel was no longer given at this store location. The clerk said it was at the manager's discretion to give it or not. Other Home Depots in my area give the discount, why not this one? What does this manager have against the military?

No physical damage was done . I will not trade at this particular Home Depot in the future unless there is a management change in policy or personnel.

I bought a propane tank, that when I filled it, leaked. This was a 100 pound tank. They gave me a new tank. Jerry told me when I brought it back that they would refund me store credit of $80.00 for the Propane. I have stopped by the store several times, and now nobody nows anything about it. I have asked for the store Managers to try resolve this problem. Will you help me to resolve this? I'm getting frustrated as customer!

This store is a mess: merchandise without price, and we have to chase someone to help with prices. I went there to return caulking that was dried, and it was purchased about a week before. They would not let me return it because I did not have my license on me, and it was purchased from someone who I was working for. I explained and showed to the assistant manager that the caulking was dried. She didn't care. I told her that the caulking should be removed from the shelves to avoid more problems; she just ignored what I said.

I purchased new caulking--of course of different brand. I avoid that store as much as I can and go to Lowes or Ace Hardware. PS: If I've work for more than 30 years as a handy man, I can tell anyone when a caulking is dried. Location of this incident Jensen Beach #221 3451 NW Federal Hwy Jensen Beach, FL 34957. I lost money plus had aggravation.

I was in Home Depot and bought a few items, among them sanding discs. When I got to my van, I noticed the sanding discs were not in the bag, so I went back to the cashier. The cashier said that the discs must have gone out the door in a bag with the customer that had been behind me. Knowing these were the only discs on the shelf, I asked for my money back. The cashier could not give me my money back, so this is when I asked for a Manager. Traly, the Manager, told me I needed to walk to the other end of the store and stand in line and get my money back from the return desk. I told her I didn't have time to wait in line at the desk (after waiting 15 minutes just to check out originally), and I needed her to take care of it. Traly stomped off, and after a little thought, I walked over to the return desk thinking it was unfair not to walk over with her.

This is when the ultimate issue began. Traly was at the return desk complaining about me to the cashier in front of other customers. Naturally, I got upset and asked her if this is how she treats all of her customers. Traly made a snide remark and said, I just don't understand why you couldn't get another disc off the shelf. Because, I replied (again) that was the last one. I then asked Traly for her name and her snide reply was "You don't need to know my name. And, since you want to know my name, what's yours?" I responded with, "You don't have a right to know my name. But, you are the Manager and I have every right to know who you are." I then asked her to write her name down on my receipt and she grudgingly did so, resulting in the confusion between her name being either Tracy or Traly...the writing is sloppy.

I finally got my money back and left, embarrassed and upset. If this is how Home Depot continues to treat their customers, then they are going to lose business. Lowe's and Ace are right down the street. I will be frequenting them more often from this point on.

I purchased a floor lamp. Parts were missing and Ihad togo back to the store to get a replacement part (lamp shades), which took my time and fuel. I purchased a package of 2 touch battery operated lights andone did not work, so back to store and waste my time and fuel. They are selling bottom of the line merchandise. I have no problem with returns but it is a pain.

They stock virtually everything consumers need/want but the quality is very poor. The products break, don't work as expected and I must waste my time and travel expenses to return them. Their low price availabilty of merchadise has forced the companies that do sell quality products out of business

In December, 2005 we purchased a Hampton Bay Charm patio set for approximately $600-700. It has lasted quite well until 2 weeks ago, when for no reason one of the swivel chairs broke all 4 welds at once! Since the tags that came with the furniture claimed a 5-year warranty against structural failure, I called each of the two phone numbers. Each was disconnected. I then checked the Hampton Bay Web Site. There were no customer service contact numbers, and it indicated I should go to the Home Depot store for assistance. At the store on 12/1, the first reaction from the customer returns associate was "It is a manufacturer problem, not ours." They managed to dig up a phone number for JRA furniture. I checked with the Store Assistant Manager before I left, confirming what had happened and that I would be calling back if this turned out to be a dead end. I also indicated the rest of the set was fine and I merely wanted a replacement for the broken chair.

When I went home and called the JRA number I was given, Surprise! It was disconnected. I called back the HD store asst. manager and he was to call me back on Tuesday 12/4. When he didn't, I called him on 12/6: he did not have any more information at that time. I don't know what to do now save trying to get the chair welded, as the rest of the 8 piece set is undamaged and holding up well.

I purchased five cans of Behr paint and the resolution is not acceptable. First. the five cans of color did not match. The paints were different colors, and all prepared at the same time. The paint was a standard color based on standardized formula and mix numbering. I returned the five cans of paint to Home Depot. They inspected the paint, and they were indeed two completely different colors. Home Depot's store policy has big orange sign stating: 100% Customer Satisfaction Guaranteed.? I am certainly not satisfied with two different colors and the quality of the paint that was applied to my house. The salesperson stated that the color match computer guarantees that all of the paint would match, especially since it was all being prepared at the same time at time of purchase. My home has two very different colors, and is very noticeable that the paint is different. The paint was applied over the same color Home Depot paint, properly cleaned and prepared for new paint. Therefore, either the person who mixed the paint used the wrong formula, or the mixer selected the wrong tint base to mix. This is human error of Home Depot employee.

The painting of my house was already completed with a labor cost of $2,000. Home Depot's remedy was to replace the paint with five more cans of paint. This is unacceptable unless Home Depot will pay the labor charge to repaint. Home Depot provided wrong colors, and I am out of the $2,000 labor charge. I should not have to pay the cost to repaint my house because of their mistake. What am I supposed to do with five more can of paint? Therefore, the only acceptable option is to provide a complete refund of material.

My color matched paint is two different colors on my house because it was improperly mixed. My house will need complete repainting. I want refund for faulty matching of paint which was mixed all at the same time by the same salesperson. Ideally, I want my house repainted.

Today, I received the Home Depot sale flier in the mail. I saw an item I wanted. I called, and the clerks said that The Home Depot had a quantity of 60 in their inventory. I wanted 6 of them. At least 8 people went out on the floor to look for the item. No one located any of them. I'm still waiting to hear from a clerk. It'll surprise me if I get a phone call. What a waste of time!

I purchased Home Depot light bulbs, it was supposed to last for many years instead it lasted about 4 months at the most. I will not be purchasing Home Depot brand again

I wasted my money.

My wife recently purchased a large Christmas display from Home Depot and when I saw it, I knew it was too much to put up so after a few days (we waited for the check to clear our bank), we took the item back to the store. We were told that they have a policy that there is a 10 working day wait to get your money back. My wife showed them the printout from the bank, showing that our check had cleared our bank. The manager stated that their policy, regardless of what we showed them, was 10 working days. She said THEIR computer had to show that the check was cleared. This is so ridiculous.

To make matters worse, there is nothing on the receipt regarding this policy. There was no policy stating this information at the checkout and mostly, there was no policy at the return counter that stated this information. Are they making it up as they go along? This is a violation of my consumer rights, not to be notified of their crazy policies. We have spent thousands of dollars at Home Depot in the last 2 years on a remodel. Not anymore, Home Depot!

Last weekend we purchased a stackable washer and dryer from Home Depot. We spent hours with the salesman. He knew the situation we were in with limited space to put a washer and dryer and the urgency of having it. Unfortunately, he made the sale to us but neglected to add the stackable kit needed with the washer and dryer. When the appliances arrived we learned the kit was not a store stock item, and now we have to wait again without the ability to use our appliances until the store can order the stackable unit. VERY POOR CUSTOMER SERVICE ON THEIR PART. I work hard for my money and give good service. I expect the same from others.

My wife and I went looking for pipe insulation sleeve. There were no associates in the plumbing area. We searched the store and finally found what we were looking for but there were no UPC labels on ANY of the tubes. When we brought it to the cashier he paged for someone in plumbing and NO ONE CAME TO OUR ASSISTANCE.

He had the nerve to ask us to return to the area where we found the item and told us to search for the UPC! WHAT!!! Give me a break.

A very long story short with Home Depot: It's taken me 10 months to finally get the blinds I ordered installed properly, after repeated incorrect deliveries and installations.

I bought into a newly constructed apartment, and THE ONLY damage in the apartment is a result of Home Depot.

Members of our Glastonbury, CT Veterans chapter and State Veterans Affairs tell us that the manager of the local Home Depot has told all employees to take down all AMERICAN FLAGS in the store. I have gone there this morning to check and all AMERICAN FLAGS were taken down. A very sad day for America. Other Home Depots have not removed the flag, but they were also told in Glastonbury not to give Veterans the 10% discount. I have talked to Mr. Polino, the manager, in person and on the phone. We have been waiting for an answer for over 6 months. The other HOME DEPOTS have been very kind to our veterans. We have decided to boycott Glastonbury.

I purchased a Ryobi 17 curved shaft trimmer at Home Depot, and less than six months later the trimmer stopped working. I took it back to Home Depot, and they said it was no longer under warranty, could not replace it, and I would have to pay $35 so it could be sent to the repair shop to have them check it. This was done 8/19/07; I was told they'd call in about 3 days,. I never got a call. Had to call the store, and they said they would get in touch with the shop and get back to me in a couple days. I still did not hear anything for at least 2 weeks. I went to the store I spoke to a supervisor who said he would talk to the person that handles these problems. I finally did get a call and was told it would take about 3 weeks before the trimmer could be repaired and there is nothing else they could do. My option was to take the trimmer to another repair shop.

It's been 2 months and I still have not heard anything regarding the trimmer. I think that is very bad customer service. I am tired of calling and just getting the run around. I have been inconvienced all these weeks without a trimmer to edge my lawn.

My husband and I were in Home Depot to purchase a water tank which we were able to get. However, my husband tried to purchase a barbecue and waited for 45 minutes. So because of the terrible service we left unsatisfied. Both my husband and I work in retail and we know the customer comes first.

The glass table top in our patio set shattered spraying glass all over our back patio. We did not witness the event but found it very strange that nothing appeared to be out of ordinary before. Went to the Home Depot where we purchased the set and was initially given the cold shoulder, stating this was a discontinued item and I would need to go directly to the manufacturer with any issues. After realizing exploding glass was a common problem it become obvious why it is a discontinued item. As you would expect The Home Depot stated that glass is not included in the warranty.

The Home Depot is only willing to reimburse the discontinued price which is approx 50% of the original price unless I can provide a receipt showing the amount I paid. I purchased the set about 15 months prior, the receipt is long gone. Looks like I will lose about $200.00 I have a second set (even larger) that I am concerned will shatter and actually hurt someone.

Is it legal for the Home Depot or any organization to refuse you lunch?

I and many of my coworkers have been told more than 10 times we cannot take a lunch because our shift isn't covered. As if it is our fault that the people they hired aren't scheduled to work at all that day. Or it is our fault that the majority of people they hire quit within the first 4 months. I have heard many things refering to breaks and lunches. Store managers and those in charge under them telling associates that an 8 hour day with (2) 15 minute breaks taken hours apart is okay.

Please help me or give advice on what is the recommended time an associate can have an hour to eat, rest, or take care of whatever business they need to tend to.

It is against Home Depot policy in the state of Virginia for employees to date or even talk at work.

I have witnessed many incidents when there have been groups of people talking for 20 to 30 minutes. Standing in the same place pointing customers where they asked to go and kept talking about non-work related issues.

My problem with the Home Depot and its management is that for the past few weeks I have been talking to my girlfriend at the service desk. When there was a customer or someone asked me to take care of something I walked away and did my job. I didn't stand up there constantly for 15 or 20 minutes talking to her stopping her from working.

And never have I not completed a task which I was asked to do and did not do because I was talking to her. Now my manager tells me I am banned from ever coming to the service desk unless it is work related.

My question is unpaid over time. Many employees are being forced to stay in their departments and not have the opportunity to take a lunch. Is it possible for any one to force an associate not to talk to their fellow employees.

A broken down display fell on me in the store, a manger picked it up, and had me fill out a form. I showed manager where my leg was bleeding, and I got hit on the hand and head., Home Depot refused to pay Doctor bill and a few days out of work.