|
Amy of Cedar Rapids IA (04/26/08)
As a Home Depot employee, I'll admit that some of the employees are intimidated by customers. Sometimes it just seems that anything that we do, it's not good enough. Before I worked at HD, I used to work at a local hardware store, Do It Best or True Vaule (same owners different Name), and they would not take ANY product that did not have a reciept, would not take back ANY gas powered equipment. I believe at the HD that I work at, some gas powered equipment is returnable under certain amount of days, you can check with the clerk or the store manager.
As far as the returns in general go, if it rings up in our system, you can get store credit back, for some customers store credit is not good enough even though they don't have a receipt. If a purchase is done on a credit/debt card or check, we can look it up if they purchased something under 90 days. I think some customers should lighten up about the customer service at Home Depot.
Rachel of New Orleans LA (03/30/08)
On March 26,2008 I had an occasion to issue a handicap parking citation to employee Antria McKay of Home Depot #387, at store #352. I was working the security detail at store #352 in New Orleans, when I noticed a black truck illegal parked in the handicap zone. I attempted to issue a citation but there was no license plate on the vehicle. I made several pages for the driver of the black truck parked in the handicap zone to move the vehicle. I waited about 15mins before Antria McKay can out of the store. Ms. McKay stated that the vehicle belongs to a New Orleans Police Officer and that she doesn't have any papers on the vehicle. Ms. McKay was issued a citation for being parked in handicap zone without a tag. Ms. McKay was very upset and stated that the ticket will be taken care of.
On March 27, 2008 I was working the security detail at store #387 when I was informed that Ms. McKay was waiting to see me so that she could tell me in her opinion about how I miss handled her with the parking situation. At approximately 7:50pm I was approached by Ms. McKay who I believe was trying to intimate me in front of customers and employees at store #387. I informed Ms. McKay that if she parks her vehicle in the handicap zone again she will receive another citation. It is against the Law to park in a Handicap zone without the proper tags. And there has been several customers with handicap tags who couldn't park their vehicles because illegal vehicles are there and they do complain.
Ms. McKay don't have Respect for her job, police, the customers or anyone else on the job.
Koji of Los Angeles CA (03/15/08)
Concrete anchor bolts tore when I screw it with normal torque. This type of bolt has be much stronger than regular bolt because it will be anchored to concrete.
No one hurt, but I have to remove the torn screw. I have to buy more tools to remove it, other bolts are tighten but are they really tighten? And I have to spend more time for it.
Wendy of Arlington Hts IL (03/10/08)
I was recently shopping with my little sister, when we noticed one of the associates staring at her. He was tall and balding. I didn't think anything about it, except that he wouldn't take his eyes off of us. It creeps me out, because she is only 13 years old, and I'm 19. He kept smiling at me when we walked past him. Then he came over and stood a little too close to me and asked us if everything was okay. I told him that we would be fine, and he said you sure are. I so disturbed by this experience that we just dropped the tape measure that we were looking for and left the store.
Robert of Buford GA (03/09/08)
I had a hole saw problem and realized I needed an attachment. When I arrived at the store I found several attachments under different brand names. Not being able to break the packaging and see which would fit, I looked for an orange adorned assistant. There were none. I spent the next ten minutes searching three to five aisles either way. People were now piling up in the tool department, all impatient. I then went to customer service and asked if she would page one. She did. I returned to the tool department. There were even more disgruntled customers. I talked to a couple who needed assistance on a power saw. They said they also asked CS to page and got no results. I paid too much for a single drill bit to get me out of there and get my job done tonight. I will make a concerted effort to stay away from HD in the future. If I need paint, I will go to a paint store. If I want plants, I will go to a nursery. If I need another big box store that sells tools, I will go to Lowes. If your creators have no regrets about driving all the helpful, faithful hardware stores out of business and force us to have to come to you, the least you can do is have someone there to talk to. Thanks for nothing.
Nancy of Simsbury CT (02/06/08)
I had a Commercial Electric bulb Model ES42 start smoking while in a light fixture. It had a horrible odor to it also. Tried to return the bulb to Home Depot and they wouldn't accept it because I didn't have the original package. When you smell the bottom of the bulb you could smell the burn odor. The girl at the returns counter shook the bulb so hard that she shook something loose and blamed it on me.
Fortunately my house didn't burn down. All I want is the price of the bulb back - $7.50.
Peter of El Paso TX (02/06/08)
I have been buying at Home Depot for approximately 15 years, since they opened in El Paso, Texas. I even built several homes and most of the supplies were purchased from Home Depot. Today, I was returning four circuit breakers and I was informed that I needed a receipt, I did not want the money I was just exchanging them for a different type and I was willing to pay the difference. The clerk tells me that it could NOT be done, that the Home Depot policy was that I had to show receipt even if the breakers had the Home Depot price code. I then called for the manager, after a while some lady who looked like she was a recovering junkie appeared and said she was the manager and that her name was Tish. Before I could present my plead, in a very rude and unprofessional way stated go get your receipt!, and you can not speak to anyone else, as I am the highest person in charge, as though she owned the store. I threw the breakers in their garbage can and walked out. It was not about the money, it is about how they treated me. I first started buying at HD because of the customer service and now I like the customer service at LOWES. Better quality products, better people and it is about how you feel when you enter a store. Thank You.
Irene of Peekskill NY (01/18/08)
I received a flyer in the Thursday Journal News from Home Depot which front page states Stonemark Granite by Innovative Stone starting at $56 per sq ft. installed 15 year warranty, also Silestone starting at $59 sq ft installed and Dupont Corian starting at $37 per sq ft installed, all with 15 year warranty. I went to the store to purchase for a bath vanity and was told there was a minimum purchase of $1200 and since my counter was only 10 sq ft, the ad didn't apply. This is clearly a case of false advertising and they should make good on the sale. I feel they should be responsible for their ad which in no way mentions this minimum.
Robert of St. Petersburg FL (01/18/08)
Upon paying my bill yesterday with my Home Depot Credit card, I was informed that the customary 10% discount for military personnel was no longer given at this store location. The clerk said it was at the manager's discretion to give it or not. Other Home Depots in my area give the discount, why not this one? What does this manager have against the military?
No physical damage was done . I will not trade at this particular Home Depot in the future unless there is a management change in policy or personnel.
Darren of Logan UT (01/09/08)
I bought a propane tank, that when I filled it, leaked. This was a 100 pound tank. They gave me a new tank. Jerry told me when I brought it back that they would refund me store credit of $80.00 for the Propane. I have stopped by the store several times, and now nobody nows anything about it. I have asked for the store Managers to try resolve this problem. Will you help me to resolve this? I'm getting frustrated as customer!
Gil of Jensen Beach FL (01/09/08)
This store is a mess: merchandise without price, and we have to chase someone to help with prices. I went there to return caulking that was dried, and it was purchased about a week before. They would not let me return it because I did not have my license on me, and it was purchased from someone who I was working for. I explained and showed to the assistant manager that the caulking was dried. She didn't care. I told her that the caulking should be removed from the shelves to avoid more problems; she just ignored what I said.
I purchased new caulking--of course of different brand. I avoid that store as much as I can and go to Lowes or Ace Hardware. PS: If I've work for more than 30 years as a handy man, I can tell anyone when a caulking is dried. Location of this incident Jensen Beach #221 3451 NW Federal Hwy Jensen Beach, FL 34957. I lost money plus had aggravation.
Pierce of Deltona FL (12/30/07)
I was in Home Depot and bought a few items, among them sanding discs. When I got to my van, I noticed the sanding discs were not in the bag, so I went back to the cashier. The cashier said that the discs must have gone out the door in a bag with the customer that had been behind me. Knowing these were the only discs on the shelf, I asked for my money back. The cashier could not give me my money back, so this is when I asked for a Manager. Traly, the Manager, told me I needed to walk to the other end of the store and stand in line and get my money back from the return desk. I told her I didn't have time to wait in line at the desk (after waiting 15 minutes just to check out originally), and I needed her to take care of it. Traly stomped off, and after a little thought, I walked over to the return desk thinking it was unfair not to walk over with her.
This is when the ultimate issue began. Traly was at the return desk complaining about me to the cashier in front of other customers. Naturally, I got upset and asked her if this is how she treats all of her customers. Traly made a snide remark and said, I just don't understand why you couldn't get another disc off the shelf. Because, I replied (again) that was the last one. I then asked Traly for her name and her snide reply was "You don't need to know my name. And, since you want to know my name, what's yours?" I responded with, "You don't have a right to know my name. But, you are the Manager and I have every right to know who you are." I then asked her to write her name down on my receipt and she grudgingly did so, resulting in the confusion between her name being either Tracy or Traly...the writing is sloppy.
I finally got my money back and left, embarrassed and upset. If this is how Home Depot continues to treat their customers, then they are going to lose business. Lowe's and Ace are right down the street. I will be frequenting them more often from this point on.
Daniel of Pelham NH (12/12/07)
I purchased a floor lamp. Parts were missing and I had to go back to the store to get a replacement part (lamp shades), which took my time and fuel. I purchased a package of 2 touch battery operated lights and one did not work, so back to store and waste my time and fuel. They are selling bottom of the line merchandise. I have no problem with returns but it is a pain.
They stock virtually everything consumers need/want but the quality is very poor. The products break, don't work as expected and I must waste my time and travel expenses to return them. Their low price availabilty of merchadise has forced the companies that do sell quality products out of business
Alan of Pbg FL (12/06/07)
In December, 2005 we purchased a Hampton Bay Charm patio set for approximately $600-700. It has lasted quite well until 2 weeks ago, when for no reason one of the swivel chairs broke all 4 welds at once! Since the tags that came with the furniture claimed a 5-year warranty against structural failure, I called each of the two phone numbers. Each was disconnected. I then checked the Hampton Bay Web Site. There were no customer service contact numbers, and it indicated I should go to the Home Depot store for assistance. At the store on 12/1, the first reaction from the customer returns associate was "It is a manufacturer problem, not ours." They managed to dig up a phone number for JRA furniture. I checked with the Store Assistant Manager before I left, confirming what had happened and that I would be calling back if this turned out to be a dead end. I also indicated the rest of the set was fine and I merely wanted a replacement for the broken chair.
When I went home and called the JRA number I was given, Surprise! It was disconnected. I called back the HD store asst. manager and he was to call me back on Tuesday 12/4. When he didn't, I called him on 12/6: he did not have any more information at that time. I don't know what to do now save trying to get the chair welded, as the rest of the 8 piece set is undamaged and holding up well.
Fil of Plano TX (12/02/07)
I purchased five cans of Behr paint and the resolution is not acceptable. First. the five cans of color did not match. The paints were different colors, and all prepared at the same time. The paint was a standard color based on standardized formula and mix numbering. I returned the five cans of paint to Home Depot. They inspected the paint, and they were indeed two completely different colors. Home Depot's store policy has big orange sign stating: 100% Customer Satisfaction Guaranteed.? I am certainly not satisfied with two different colors and the quality of the paint that was applied to my house. The salesperson stated that the color match computer guarantees that all of the paint would match, especially since it was all being prepared at the same time at time of purchase. My home has two very different colors, and is very noticeable that the paint is different. The paint was applied over the same color Home Depot paint, properly cleaned and prepared for new paint. Therefore, either the person who mixed the paint used the wrong formula, or the mixer selected the wrong tint base to mix. This is human error of Home Depot employee.
The painting of my house was already completed with a labor cost of $2,000. Home Depot's remedy was to replace the paint with five more cans of paint. This is unacceptable unless Home Depot will pay the labor charge to repaint. Home Depot provided wrong colors, and I am out of the $2,000 labor charge. I should not have to pay the cost to repaint my house because of their mistake. What am I supposed to do with five more can of paint? Therefore, the only acceptable option is to provide a complete refund of material.
My color matched paint is two different colors on my house because it was improperly mixed. My house will need complete repainting. I want refund for faulty matching of paint which was mixed all at the same time by the same salesperson. Ideally, I want my house repainted.
Alice of Painted Post NY (11/29/07)
Today, I received the Home Depot sale flier in the mail. I saw an item I wanted. I called, and the clerks said that The Home Depot had a quantity of 60 in their inventory. I wanted 6 of them. At least 8 people went out on the floor to look for the item. No one located any of them. I'm still waiting to hear from a clerk. It'll surprise me if I get a phone call. What a waste of time!
Joseph of Frederick MD (11/25/07)
My model SKU # 738-704 23 watt florescent light bulb overheated with electrical odor. There was no smoke noted. The base of the bulb (not the fixture) is visibly overheated and the base has blistered due to heat.
Home Depot would not accept the bulb without a receipt which I am searching for at this time.
Lisa of Highlands Ranch CO (11/18/07)
I purchased Home Depot light bulbs, it was supposed to last for many years instead it lasted about 4 months at the most. I will not be purchasing Home Depot brand again
I wasted my money.
Bill of Redding CA (11/18/07)
My wife recently purchased a large Christmas display from Home Depot and when I saw it, I knew it was too much to put up so after a few days (we waited for the check to clear our bank), we took the item back to the store. We were told that they have a policy that there is a 10 working day wait to get your money back. My wife showed them the printout from the bank, showing that our check had cleared our bank. The manager stated that their policy, regardless of what we showed them, was 10 working days. She said THEIR computer had to show that the check was cleared. This is so ridiculous.
To make matters worse, there is nothing on the receipt regarding this policy. There was no policy stating this information at the checkout and mostly, there was no policy at the return counter that stated this information. Are they making it up as they go along? This is a violation of my consumer rights, not to be notified of their crazy policies. We have spent thousands of dollars at Home Depot in the last 2 years on a remodel. Not anymore, Home Depot!
Michele of West Homestead PA (11/17/07)
Last weekend we purchased a stackable washer and dryer from Home Depot. We spent hours with the salesman. He knew the situation we were in with limited space to put a washer and dryer and the urgency of having it. Unfortunately, he made the sale to us but neglected to add the stackable kit needed with the washer and dryer. When the appliances arrived we learned the kit was not a store stock item, and now we have to wait again without the ability to use our appliances until the store can order the stackable unit. VERY POOR CUSTOMER SERVICE ON THEIR PART. I work hard for my money and give good service. I expect the same from others.
Edward of Tinley Park, IL (11/03/07)
My wife and I went looking for pipe insulation sleeve. There were no associates in the plumbing area. We searched the store and finally found what we were looking for but there were no UPC labels on ANY of the tubes. When we brought it to the cashier he paged for someone in plumbing and NO ONE CAME TO OUR ASSISTANCE.
He had the nerve to ask us to return to the area where we found the item and told us to search for the UPC! WHAT!!! Give me a break.
Milind of New York NY (11/02/07)
A very long story short with Home Depot: It's taken me 10 months to finally get the blinds I ordered installed properly, after repeated incorrect deliveries and installations.
I bought into a newly constructed apartment, and THE ONLY damage in the apartment is a result of Home Depot.
Santi of East Hartford CT (10/27/07)
Members of our Glastonbury, CT Veterans chapter and State Veterans Affairs tell us that the manager of the local Home Depot has told all employees to take down all AMERICAN FLAGS in the store. I have gone there this morning to check and all AMERICAN FLAGS were taken down. A very sad day for America. Other Home Depots have not removed the flag, but they were also told in Glastonbury not to give Veterans the 10% discount. I have talked to Mr. Polino, the manager, in person and on the phone. We have been waiting for an answer for over 6 months. The other HOME DEPOTS have been very kind to our veterans. We have decided to boycott Glastonbury.
Rose of Orlando FL (10/23/07)
I purchased a Ryobi 17 curved shaft trimmer at Home Depot, and less than six months later the trimmer stopped working. I took it back to Home Depot, and they said it was no longer under warranty, could not replace it, and I would have to pay $35 so it could be sent to the repair shop to have them check it. This was done 8/19/07; I was told they'd call in about 3 days,. I never got a call. Had to call the store, and they said they would get in touch with the shop and get back to me in a couple days. I still did not hear anything for at least 2 weeks. I went to the store I spoke to a supervisor who said he would talk to the person that handles these problems. I finally did get a call and was told it would take about 3 weeks before the trimmer could be repaired and there is nothing else they could do. My option was to take the trimmer to another repair shop.
It's been 2 months and I still have not heard anything regarding the trimmer. I think that is very bad customer service. I am tired of calling and just getting the run around. I have been inconvienced all these weeks without a trimmer to edge my lawn.
Julie of Chelmsford OTHER (10/20/07)
My husband and I were in Home Depot to purchase a water tank which we were able to get. However, my husband tried to purchase a barbecue and waited for 45 minutes. So because of the terrible service we left unsatisfied. Both my husband and I work in retail and we know the customer comes first.
Andy of Apache Jct AZ (10/04/07)
The glass table top in our patio set shattered spraying glass all over our back patio. We did not witness the event but found it very strange that nothing appeared to be out of ordinary before. Went to the Home Depot where we purchased the set and was initially given the cold shoulder, stating this was a discontinued item and I would need to go directly to the manufacturer with any issues. After realizing exploding glass was a common problem it become obvious why it is a discontinued item. As you would expect The Home Depot stated that glass is not included in the warranty.
The Home Depot is only willing to reimburse the discontinued price which is approx 50% of the original price unless I can provide a receipt showing the amount I paid. I purchased the set about 15 months prior, the receipt is long gone. Looks like I will lose about $200.00 I have a second set (even larger) that I am concerned will shatter and actually hurt someone.
Delron of Chesterfield VA (02/17/06)
Is it legal for the Home Depot or any organization to refuse you lunch?
I and many of my coworkers have been told more than 10 times we cannot take a lunch because our shift isn't covered. As if it is our fault that the people they hired aren't scheduled to work at all that day. Or it is our fault that the majority of people they hire quit within the first 4 months. I have heard many things refering to breaks and lunches. Store managers and those in charge under them telling associates that an 8 hour day with (2) 15 minute breaks taken hours apart is okay.
Please help me or give advice on what is the recommended time an associate can have an hour to eat, rest, or take care of whatever business they need to tend to.
Delron of Chesterfield VA (02/16/06)
It is against Home Depot policy in the state of Virginia for employees to date or even talk at work.
I have witnessed many incidents when there have been groups of people talking for 20 to 30 minutes. Standing in the same place pointing customers where they asked to go and kept talking about non-work related issues.
My problem with the Home Depot and its management is that for the past few weeks I have been talking to my girlfriend at the service desk. When there was a customer or someone asked me to take care of something I walked away and did my job. I didn't stand up there constantly for 15 or 20 minutes talking to her stopping her from working.
And never have I not completed a task which I was asked to do and did not do because I was talking to her. Now my manager tells me I am banned from ever coming to the service desk unless it is work related.
My question is unpaid over time. Many employees are being forced to stay in their departments and not have the opportunity to take a lunch. Is it possible for any one to force an associate not to talk to their fellow employees.
Cynthia of Londonderry NH (01/08/06)
A broken down display fell on me in the store, a manger picked it up, and had me fill out a form. I showed manager where my leg was bleeding, and I got hit on the hand and head., Home Depot refused to pay Doctor bill and a few days out of work.
Shannon, a Home Depot employee, writes: (1/7/05):
You guys sure are anti-Home Depot. I am not saying our installations are perfect by any means, no contractor can claim they are. I believe we take care of our customers, and unlike some small contractors you can find us after the job is done. And in response to claims Home Depot employees are uneducated, check out how many Certified Kitchen and Bath designers work for Home Depot.
We wouldn't print the complaints if we didn't get them. What we have
printed is just a small sample. You guys have a big problem and you
need it address it internally -- not by shooting the messenger.
As for your last point, we have no idea how many certified designers you have. Why don't you tell us? We
have spoken with Home Depot on numerous occasions and they have promised to make the complaints good, answer our questions, etc. We never hear back from them. Never.
There's a simple way to get on our Good Guys list. Take care of your customers.
Janna writes (11-19-04):
I work for a repair center that does the repair work for Home Depot in our region.
I admit that the Home Depot experience is often extremely lacking due to the discrepancy in training received from Home Depot, the lack of interest Home Depot has in their customers as a whole, the huge overturn of employees, etc. I personally wouldn't step foot in a Home Depot.
Still, bear in mind that Home Depot is just a way-station for selling massive amounts of products as quickly and as cheaply as possible. You must understand that when you buy a discount item you will also receive discounted service. It's just a fact. Budgets require that you must make those sacrifices sometimes, but don't get angry about the bad service.
I can tell you, having seen first hand, that Home Depot's policy is to NEVER take a return on a lawnmower, chainsaw, or any other yard machine. They do not give refunds and they do not do exchanges. Their items are sent out to service centers.
In the summer the service may take two to six weeks due to the immense number of repairs from Home Depot and private individuals. In the winter, your "down-time" should be only about five days. If a part must be back-ordered it can take as long as two months. That's because the repair center is at the mercy of the manufacturer, the same as Home Depot is at the mercy of the repair center.
If you have a complaint with a product you purchased at Home Depot through the lawn and garden center, go out onto the Internet, look the manufacturer up, find their customer service number and deal with it yourself. You'll get no assistance from Home Depot. This is NOT a personal opinion, it is a fact based on years of experience in the service center business for Home Depot.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
