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Home Depot Gift Cards

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Kerry of Basom , NY August 25, 2009

I moved into the house and began fixing it up, about 2 months into the project I got a nice bonus at work and purchased 1500.00 of gift cards online just to insure that I had the money tied up and it didnt go somewhere else , shortly after the purchase I heard from the lawer handling the estate and it seems that there were 3 years back taxes owed, I managed to scrape together enough to keep the State away but need much much more

in a hurry I had made some purchases on the gift cards but there is still 885 left on them, I tried to call the local branch and the told me that they dont return cash in gift cards, the local manager was very courtious and helpful but explained that he couldnt help me and gave me a phone number to customer service for online gift cards,

this morning I called that number and talked to a rep she told me that home depot dosent return cash on gift cards and that she was sorry I may lose the house, we continued the conversation and she explained that if I wouldnt have used any of the gift cards that they could have made some kind of exception but I had " tied her hands by makeing a purchase "

I explained to her that I was unaware at the time of purchase that there were taxes owed and that returning my money would greatly help me , she however refused to help stateing "policy" I also explained that I was a loyal customer of home depot and spend thousands of dollars in there stores every year , her answer was " perhaps you should have saved some of that money"

thats when I got angry and told her that I would never come back to the home depot again and that i was going to blog all day long to let people know how home depot is with their non refund policy, It is very clear that I wont get satisfaction from home depot and that they will not return my money, as of now I have to wait it out to see if I can keep the property and if I do Ill have to spend that money at their store (feels like a form extortion to me)

Kim of Talladega, AL August 12, 2009

I went to home depot to pick up a chrome hoodrange that had came in, and to get my refund on a product that was order and not received, and the representative told me that I might have to take a gift card. I said, why do I have to take a gift card and I paid cash for the item. The other representative told asked me why I did not want a gift card, and I told them I should not have to have one. Then another repr. told me if I put it on my card, and it was a zero balance, I would still get a gift card.

My point is why are they getting all on me like that and putting my business out in front of other customers. I am a paying customer and I should not get that type of treatment. To make the situation bad. I had to wait, as I was first in line, so that she could help other customers. This was not good customer service. The guy told me he was sorry, and I simply told him, I have never felt so insulted like this from any customer representative.

Last Monday, I had bought a double stainless steel dishwasher and chrome hoodrange and paid cash for this item. I have talked to people and told them about the situation. I am honestly thinking about returning all my items that was purchased and getting a refund. I am in the middle of remodeling and these items is over 8000.00. I purchase (3) toilets, (2) vessel sinks, over 900 sq. ft of mouldings, (3) storm doors, (14) light fixtures, closet storages, dishwasher, sink, accessories for my bath, locks, handles for my kitchen cabinets, and other miscellenous items.

Toby of Elkhorn, WI August 3, 2009

Home Depot has one of the worst customer service departments and management staff I've ever dealt with, heard about and read about. Their gift card "policy" is one of the worst. The eager to hand them out, but god forbid you try using them. Can't use them to pay off credit card limits. Can't use them online, expect they sell them on line, and every other store that uses gift cards allows usage on line.

Went to buy a deck (1300.00). Well I forgot my money and gift cards at home, and instead of making the 2hour trip back home to get them, I decided sign up for the credit card and pay it off when I get back home. Sounds good right. Spend my hard earned (1300). A week later went to home depot to pay off, but can't use the gift cards. No empathy, no care, just some highschool kid basically tell me I should have read the fine, small print on the card. Same response from the manager. Ok, my fault.

Now I have 400 to spend at a store I have nothing or want nothing from. I go online seeing that they sell different items on line then they do at the stores. Only to find out, you can't use your gift cards on line. You can definitely buy them online, but can't use them. Once again many complaints, but not 1 response showing an explanation or empathy towards the paying customer.

Diane of Nutley, NJ June 29, 2009

I purchased a 100 Home Depot gift card on 12/20/08 which is lost. I provided copy of receipt, credit card info, contact info and called no less than 20 times in the past 2 months. On the rare occasion I do speak with Josette, she tells me that someone is looking into the matter and she will call me the next day.

Steve of Lawai, HI January 27, 2009

On March 28, 2008 we purchased several new appliances totaling 3,635.73 during gift card promotion which entitled us to 300 in gift cards. I sent in the required information to redeem them on 4/14/08 but to date we have never received the gift cards. I kept checking back with the store clerk and was told to wait a few months but we still have not received anything. Enclosed [for Home Depot]: Gift card redemption form which the store clerk starred the cards we qualified for from our purchases totaling 300 A copy of our sales receipt A copy of the invoices showing the appliances we purchased.

The gift cards were a big incentive for us to go ahead and purchase all the new appliances when we did so. I hate to lose out on them since I did all that was required. Please follow up on this and let is know the status of the missing cards. We appreciate any help on resolving this situation.

no response [from Home Depot]

Dan of Williamston, MI January 7, 2009

Why does home depot sell gift cards online if you cant use them on homedepot.com I just got royally screwed for Christmas. I asked for home depot gift cards to buy a new set of fire place doors. The store said I had to purchase my door online because they stocked the product just not my size it can only be purchased at homedepot.com.

Well after two different phone calls to depot.com and store I only see one way around my problem. Sell the cards and count my loss. I just think if you sell the gift card online you should be able to use them online.

Mike of Saint Paul, MN January 3, 2009

When purchasing gift cards online Home Depot does not inform customers gift cards cannot be used to purchase anything online - which is misleading because many people purchase gift cards for themselves or others hoping to purchase specialty items online that are not available in local stores. Reading the other complaints at this sites shows that this has been happening for a long time. The gift cards do not carry the warning and the envelope they come in explaining Program Terms and Conditions do not carry the warning either. I called homedepot.com and they acted like they were a separate company from Home Depot. I went to visit a local store and was told they cannot order a specialty item because it is internet only. So I just got duped out of 400 and 3 hours of my time wasted. The fact that this has been happening so long indicates Home Depot is doing this with intent to increase sales, which is unethical and fraudulent.

Loss of 400 and 3 hours of time

David of Orange, TX December 12, 2008

i contacted [Home Depot] about a month and a half ago about when i rented an mini excavator but they called me the night before and said they rented it out after i reserved it. they called at 8:30 that night so i could not find anything the next day. but when i emailed and complained [they] said that i would receive a 30 dollar gift card and apologized. well i never got my gift card just like i didnt get my mini excavator. love to hear why i am being treated like this.

Emeron of Dunwoody, GA October 8, 2008

I recieved in 2006 a 25.00 Gift card from one of my children. Yesterday I tried to use it. Your system would not except the card. Your teller said that there is nothing that could be done by her, and that if I wished I could call Corporate. I can't find a phone number.  I think is is wrong when I have a gift card that there is no record and my child spent 25.00 that is just lost. I wanted to send a attachment with a jpeg picture of the card, but I do not see an option to send it to you. The 25.00 dollars is not as big as the problem that I encountered, and the lack of anyone wanting to see if anything could be done locally.

Rod of Fox Island, WA August 18, 2008

My daughter purchased a gift card for me on Father's Day for 40. I lost the card, but had the receipt that she was given at the time of purchase. Two separate service employees said that there was no way that they could verify that the gift card had not been used and that they could not issue me another card.

I wrote to Home Depot's CEO sending him a copy of the receipt and explaining my loss. I did not receive a reply. So, I sent by certified mail a copy of that letter along with a copy of the receipt to the CEO as well as the manager of the store. Both of these letters required a signature and to date I have not received a response.

I am out a 40 gift even though I had a receipt.

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