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Home Depot Gift Cards |
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Kerry of Basom , NY August 25, 2009 I moved into the house and began fixing it up, about 2 months into the project I got a nice bonus at work and purchased 1500.00 of gift cards online just to insure that I had the money tied up and it didnt go somewhere else , shortly after the purchase I heard from the lawer handling the estate and it seems that there were 3 years back taxes owed, I managed to scrape together enough to keep the State away but need much much more in a hurry I had made some purchases on the gift cards but there is still 885 left on them, I tried to call the local branch and the told me that they dont return cash in gift cards, the local manager was very courtious and helpful but explained that he couldnt help me and gave me a phone number to customer service for online gift cards, this morning I called that number and talked to a rep she told me that home depot dosent return cash on gift cards and that she was sorry I may lose the house, we continued the conversation and she explained that if I wouldnt have used any of the gift cards that they could have made some kind of exception but I had " tied her hands by makeing a purchase " I explained to her that I was unaware at the time of purchase that there were taxes owed and that returning my money would greatly help me , she however refused to help stateing "policy" I also explained that I was a loyal customer of home depot and spend thousands of dollars in there stores every year , her answer was " perhaps you should have saved some of that money" thats when I got angry and told her that I would never come back to the home depot again and that i was going to blog all day long to let people know how home depot is with their non refund policy, It is very clear that I wont get satisfaction from home depot and that they will not return my money, as of now I have to wait it out to see if I can keep the property and if I do Ill have to spend that money at their store (feels like a form extortion to me) Kim of Talladega, AL August 12, 2009 I went to home depot to pick up a chrome hoodrange that had came in, and to get my refund on a product that was order and not received, and the representative told me that I might have to take a gift card. I said, why do I have to take a gift card and I paid cash for the item. The other representative told asked me why I did not want a gift card, and I told them I should not have to have one. Then another repr. told me if I put it on my card, and it was a zero balance, I would still get a gift card. My point is why are they getting all on me like that and putting my business out in front of other customers. I am a paying customer and I should not get that type of treatment. To make the situation bad. I had to wait, as I was first in line, so that she could help other customers. This was not good customer service. The guy told me he was sorry, and I simply told him, I have never felt so insulted like this from any customer representative. Last Monday, I had bought a double stainless steel dishwasher and chrome hoodrange and paid cash for this item. I have talked to people and told them about the situation. I am honestly thinking about returning all my items that was purchased and getting a refund. I am in the middle of remodeling and these items is over 8000.00. I purchase (3) toilets, (2) vessel sinks, over 900 sq. ft of mouldings, (3) storm doors, (14) light fixtures, closet storages, dishwasher, sink, accessories for my bath, locks, handles for my kitchen cabinets, and other miscellenous items. Toby of Elkhorn, WI August 3, 2009 Home Depot has one of the worst customer service departments and management staff I've ever dealt with, heard about and read about. Their gift card "policy" is one of the worst. The eager to hand them out, but god forbid you try using them. Can't use them to pay off credit card limits. Can't use them online, expect they sell them on line, and every other store that uses gift cards allows usage on line. Went to buy a deck (1300.00). Well I forgot my money and gift cards at home, and instead of making the 2hour trip back home to get them, I decided sign up for the credit card and pay it off when I get back home. Sounds good right. Spend my hard earned (1300). A week later went to home depot to pay off, but can't use the gift cards. No empathy, no care, just some highschool kid basically tell me I should have read the fine, small print on the card. Same response from the manager. Ok, my fault. Now I have 400 to spend at a store I have nothing or want nothing from. I go online seeing that they sell different items on line then they do at the stores. Only to find out, you can't use your gift cards on line. You can definitely buy them online, but can't use them. Once again many complaints, but not 1 response showing an explanation or empathy towards the paying customer. Diane of Nutley, NJ June 29, 2009 I purchased a 100 Home Depot gift card on 12/20/08 which is lost. I provided copy of receipt, credit card info, contact info and called no less than 20 times in the past 2 months. On the rare occasion I do speak with Josette, she tells me that someone is looking into the matter and she will call me the next day. Steve of Lawai, HI January 27, 2009
Dan of Williamston, MI January 7, 2009
Mike of Saint Paul, MN January 3, 2009
David of Orange, TX December 12, 2008
Emeron of Dunwoody, GA October 8, 2008
Rod of Fox Island, WA August 18, 2008
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