Home Depot Gift Cards

This is the response to the gift card: "Thank you for contacting The Home Depot Customer Care Team regarding your gift card. I am very sorry that we are unable to refund the gift card for cash. I apologize for any inconvenience. We certainly appreciate the time you spent writing to us. Your feedback is vital for our organization to continue providing quality products. Know that it is our desire to satisfy our customers with the products and service that we provide.

Again, please accept our apologies for the experience you had while shopping for our services. Your patronage is important to us. We would never intentionally jeopardize that relationship. The Home Depot values your business and would like you to continue to rely on us for your home improvement needs. Thank you for your patience in this matter."

My name is Bruce ** and have my own business here in Escondido CA. I have bought large amounts of materials from your store. I received a $30.00 birthday gift card from my girlfriend. After going shopping, I was unable to find the gift I wanted. Therefore I asked if I could get my money back, so that I could get what I wanted. The answer was no. I am sending you copies of the emails which I sent to your location. This card was a gift not for material. I do contracting and I have spent a lot of money at your store. I, along with other contractors will find what we need at other stores. Your rule stinks. This $30.00 refund will cost your store thousands. This is what they told me:

I am very sorry that we are unable to refund the gift card for cash. I apologize for any inconvenience. We certainly appreciate the time you spent writing to us. Your feedback is vital for our organization to continue providing quality products. Know that it is our desire to satisfy our customers with the products and service that we provide. Again, please accept our apologies for the experience you had while shopping for our services. Your patronage is important to us. We would never intentionally jeopardize that relationship. The Home Depot values your business, and would like you to continue to rely on us for your home improvement needs. Thank you for your patience in this matter. If you choose not to reply or help, I will send a copy to another firm so that they see your card rule ,and how you deal with customer problems.

I called Home Depot 1/18/2012 at 8:30 PST. They were not willing to do anything, nor do they care.

Roul ** runs a very fishy and irresponsible store that caused me $425 loss on store credit/gift card. He claimed that the security officer Scott would help me. Scott never called me back. He claimed that the David **, who scammed me the $425, and his girl friend had stole thousands of dollars from Home Depot and return the goods to get store credit. One of them was sold to me. And David came back and keyed in the gift card.

My older cousin gave me a gift card with the amount of $100.00. I tried to purchase items within that amount and the checker said that the card was not activated. How can that be possible when my cousin bought it?

I had a horrible experience when the card was lost. Customer service did not know the policy the store was mandated to use, regarding gift cards, after Home Depot lost a lawsuit, due to their unfair policy regarding gift cards (not refunding customers for lost cards). There is a big sign hanging up behind the CS desk that states "we will replace lost, stolen, or damaged cards". This was probably placed there after the lawsuit, without any explanation to the CS reps that there had been a change to policy. I say this because each time I addressed the issue with a CS rep, they told me in no uncertain terms that if the card was lost, I was out of luck, as it was treated as cash by their store.

I pointed to the sign behind them, and they just shrugged, and said they didn't know what to tell me. Finally, they told me to contact bookkeeping, so that they could get my proof of purchase, mail it to Atlanta HQ, and if during that time, someone did not happen to find the stolen card and use it, I may get a refund, but that they were making an exception to their normal policy, and I should be so grateful for their trouble. I am done with Home Depot. I spent several hours trying to get the issue sorted out.

I call homedepot.com immediately and spoke with a lady who for whatever reason conveniently hungup 5 mins. before the top of the hour. when I called back the automated attendant said they were closed. Well spending my Christmas watching everyone else and nothing to do I decided to get my paperwork together to call them in the morning.

December 26th I spoke with homedepot.com and they have repeatly told me the best they can do is email me a shipping label and call UPS for a pickup, once they receive it then they issue a credit to my debit for $54.75 but the gift card will have to come by mail as a new gift card. once I receive it I can start all over. I tried the retail store, they were even worse than the online reps.

It's obvious to me Home Depot's accounting skirt the line of law and of GAAP. The gift cards are considered income though no goods have been sold until the gift cards are redeemed. The untold truth about gift cards is that only .50 for every 1.00 every get redeemed, furthermore they have the ability to restrict your purchases (i.e. no discounts, no sale pricing, no cash value) and this is true the street value of a gift card is around half it's purchase price.

All in all I'm getting comfortable about washing my hands of Home Depot and of Echo. I decided to stick with my Poulan from Walmart, since I've never been treated like this at Wally World and Poulan/Husqavuarna has their products EVERYWHERE if my poulan breaks tomorrow I could buy 2 replacements and still not spend the $554.75 for the Echo...

Oh I almost forgot, you know that Home Depot gift card I had? well, on the of the card was a bag of charcoal brickettes and a BBQ Grill with a caption that said, "A Bag of Coal..." That's just not right. I'm out the cash and well I guess I didn't get a christmas present this year... but that's not my reason for my complaint. It's purpose is to inform the public of my experience. Knowledge is power.

I moved into the house and began fixing it up, about 2 months into the project I got a nice bonus at work and purchased 1500.00 of gift cards online just to insure that I had the money tied up and it didnt go somewhere else , shortly after the purchase I heard from the lawer handling the estate and it seems that there were 3 years back taxes owed, I managed to scrape together enough to keep the State away but need much much more

in a hurry I had made some purchases on the gift cards but there is still 885$ left on them, I tried to call the local branch and the told me that they dont return cash in gift cards, the local manager was very courtious and helpful but explained that he couldnt help me and gave me a phone number to customer service for online gift cards,

this morning I called that number and talked to a rep she told me that home depot dosent return cash on gift cards and that she was sorry I may lose the house, we continued the conversation and she explained that if I wouldnt have used any of the gift cards that they could have made some kind of exception but I had " tied her hands by makeing a purchase "

I explained to her that I was unaware at the time of purchase that there were taxes owed and that returning my money would greatly help me , she however refused to help stateing "policy" I also explained that I was a loyal customer of home depot and spend thousands of dollars in there stores every year , her answer was " perhaps you should have saved some of that money"

thats when I got angry and told her that I would never come back to the home depot again and that i was going to blog all day long to let people know how home depot is with their non refund policy, It is very clear that I wont get satisfaction from home depot and that they will not return my money, as of now I have to wait it out to see if I can keep the property and if I do Ill have to spend that money at their store (feels like a form extortion to me)

I went to home depot to pick up a chrome hoodrange that had came in, and to get my refund on a product that was order and not received, and the representative told me that I might have to take a gift card. I said, why do I have to take a gift card and I paid cash for the item. The other representative told asked me why I did not want a gift card, and I told them I should not have to have one. Then another repr. told me if I put it on my card, and it was a zero balance, I would still get a gift card.

My point is why are they getting all on me like that and putting my business out in front of other customers. I am a paying customer and I should not get that type of treatment. To make the situation bad. I had to wait, as I was first in line, so that she could help other customers. This was not good customer service. The guy told me he was sorry, and I simply told him, I have never felt so insulted like this from any customer representative.

items is over 8000.00. I purchase (3) toilets, (2) vessel sinks, over 900 sq. ft of mouldings, (3) storm doors, (14) light fixtures, closet storages, dishwasher, sink, accessories for my bath, locks, handles for my kitchen cabinets, and other miscellenous items.

Home Depot has one of the worst customer service departments and management staff I've ever dealt with, heard about and read about. Their gift card "policy" is one of the worst. The eager to hand them out, but god forbid you try using them. Can't use them to pay off credit card limits. Can't use them online, expect they sell them on line, and every other store that uses gift cards allows usage on line.

Went to buy a deck ($1300.00). Well I forgot my money and gift cards at home, and instead of making the 2hour trip back home to get them, I decided sign up for the credit card and pay it off when I get back home. Sounds good right. Spend my hard earned ($1300). A week later went to home depot to pay off, but can't use the gift cards. No empathy, no care, just some highschool kid basically tell me I should have read the fine, small print on the card. Same response from the manager. Ok, my fault.

Now I have $ 400 to spend at a store I have nothing or want nothing from. I go online seeing that they sell different items on line then they do at the stores. Only to find out, you can't use your gift cards on line. You can definitely buy them online, but can't use them. Once again many complaints, but not 1 response showing an explanation or empathy towards the paying customer.

I purchased a $100 Home Depot gift card on 12/20/08 which is lost. I provided copy of receipt, credit card info, contact info and called no less than 20 times in the past 2 months. On the rare occasion I do speak with Josette, she tells me that someone is looking into the matter and she will call me the next day.

On March 28, 2008 we purchased several new appliances totaling $3,635.73 during gift card promotion which entitled us to $300 in gift cards. I sent in the required information to redeem them on 4/14/08 but to date we have never received the gift cards. I kept checking back with the store clerk and was told to wait a few months but we still have not received anything. Enclosed [for Home Depot]: Gift card redemption form which the store clerk starred the cards we qualified for from our purchases totaling $300 A copy of our sales receipt A copy of the invoices showing the appliances we purchased.

The gift cards were a big incentive for us to go ahead and purchase all the new appliances when we did so. I hate to lose out on them since I did all that was required. Please follow up on this and let is know the status of the missing cards. We appreciate any help on resolving this situation.

no response [from Home Depot]

Why does home depot sell gift cards online if you cant use them on homedepot.com I just got royally screwed for Christmas. I asked for home depot gift cards to buy a new set of fire place doors. The store said I had to purchase my door online because they stocked the product just not my size it can only be purchased at homedepot.com.

Well after two different phone calls to depot.com and store I only see one way around my problem. Sell the cards and count my loss. I just think if you sell the gift card online you should be able to use them online.

When purchasing gift cards online Home Depot does not inform customers gift cards cannot be used to purchase anything online - which is misleading because many people purchase gift cards for themselves or others hoping to purchase specialty items online that are not available in local stores. Reading the other complaints at this sites shows that this has been happening for a long time. The gift cards do not carry the warning and the envelope they come in explaining Program Terms and Conditions do not carry the warning either. I called homedepot.com and they acted like they were a separate company from Home Depot. I went to visit a local store and was told they cannot order a specialty item because it is internet only. So I just got duped out of $400 and 3 hours of my time wasted. The fact that this has been happening so long indicates Home Depot is doing this with intent to increase sales, which is unethical and fraudulent.

Loss of $400 and 3 hours of time

i contacted [Home Depot] about a month and a half ago about when i rented an mini excavator but they called me the night before and said they rented it out after i reserved it. they called at 8:30 that night so i could not find anything the next day. but when i emailed and complained [they] said that i would receive a 30 dollar gift card and apologized. well i never got my gift card just like i didnt get my mini excavator. love to hear why i am being treated like this.

I recieved in 2006 a $25.00 Gift card from one of my children. Yesterday I tried to use it. Your system would not except the card. Your teller said that there is nothing that could be done by her, and that if I wished I could call Corporate. I can't find a phone number. I think is is wrong when I have a gift card that there is no record and my child spent $25.00 that is just lost. I wanted to send a attachment with a jpeg picture of the card, but I do not see an option to send it to you. The $25.00 dollars is not as big as the problem that I encountered, and the lack of anyone wanting to see if anything could be done locally.

My daughter purchased a gift card for me on Father's Day for $40. I lost the card, but had the receipt that she was given at the time of purchase. Two separate service employees said that there was no way that they could verify that the gift card had not been used and that they could not issue me another card.

I wrote to Home Depot's CEO sending him a copy of the receipt and explaining my loss. I did not receive a reply. So, I sent by certified mail a copy of that letter along with a copy of the receipt to the CEO as well as the manager of the store. Both of these letters required a signature and to date I have not received a response.

I am out a $40 gift even though I had a receipt.

I purchased one $100 homedepot gift card several months ago. Now I just want to check the balance on it. I tried to call my local store...always got the answers no..no..no. The home depot has the worst customer service; we cannot check balance online, or by phone. We cannot purchase items online using gift cards. I would sale my $100 for $70, and keep away from HD.

Purchased a stove for $800.00 and was told by store employee that the stove when put on credit card qualified for a store gift card of $75.00. Employee printed up multiple copies of reciept for me and gave me the rebate forms to be sent in. Sent in all required info and reciepts to rebate center before any deadlines. 8 wks go by no card-call center and they claim it was lost-remail all paperwork.

Wait 8 wks-still no card-call center again and was jockyed to many different people-finally they claim it was handled and card was coming.8 wks still no card-call center and was asked to write a letter explaining what had gone on so far and fax it to them-did that-still no card. Finally went to store and spoke with Asst manager waited for 35 min while he called the center and got it sorted out-Still no card that was on 3/14/08. Went back to store today and was told for the 1st time in 10 months that my stove didn't qualify for a rebate. Is Home Depot trying to wear me out.

Kitchen has been apart for 10 months waiting for card to buy over stove microwave

I wish home depot would stop the survey they just waste peoples time on line. either give up the 500.00 dollar gift card or stop the on line

I purchased what I thought were Home Depot cards for my mother for Christmas at a K-mart near me, for $100.00. When we went to Home Depot to use them, we found they were racing cards. The bright orange card with Tony Stewart with Home Depot across his chest is very misleading. I guess the warnings for reading gift cards should be taken seriously. I think you should take a look at the cards to avoid any future loss to Home Depot.

I orderd a 75.00 gift card. Never received it, and they said that they are not responsible for loss in the mail. Nobody wanted to help on the phone; they just do not understand. The $75.00 that is owed to me is just lost.

I am frustrated, and they are going to lose me as a customer. Lowe's is not that far from me.

My husband and I received several Home Depot gift cards as wedding presents - they totaled $200. On February 10, 2008, we went to the homedepot.com website to pick out some light fixtures. Everything we wanted to buy was listed as available online only, so we figured we could buy them online using the gift cards. When we started the checkout process, we couldn't find anywhere to enter the gift cards for a credit. My husband called Home Depot customer service, and they told us that there was no way for us to pay for an online order with a gift card.

We asked, could we do the order over the phone and pay with the gift cards? They said no, there was no way to use the gift cards for anything but in-store purchases. My husband went ahead and ordered the lights with our own money - I'm sorry we did. We still have $200 to spend at Home Depot, and after we use up these cards - at the store only, of course! - we won't be shopping there again.

We spent $200 of our own money when we had the funds in gift cards.

I received a $100 credit on a gift card for a return made to Home Depot. The item was bought with my own hard earned money. I wanted to use my credit to buy a gift card for my in-laws for Christmas. They wouldn't let me, said it was store policy and that was that. The customer care manager couldn't answer why, only to say that it was the decision of the CEO. I asked for the phone number, and she gave me an address because he cannot be contacted by phone. There should be no good reason why I cannot use my Home Depot credit that originally came from my money to buy a Home Depot gift card. The CEO is Frank Blake at 2455 Paces Ferry, Atlanta, GA, 30339.

My Home Depot credit is worthless toward a gift card.

I bought a $100 gift card and used part of the balance once. The card has a balance of $42.70, which Home Depot has verified. I lost the card (actually I think it went through the shredder with the junk mail by accident). I've been to the local store on seven different occasions to try to get a replacement card. I have the original purchase receipt and the one from the sale before the card was lost. They can only verify the card balance and cannot figure a way to assign a new card to replace the missing one. No one has used the card since I lost it, as the balance has not changed. The store manager even called corporate office on one of my visits. She handed the phone over to me and I talked to them about it. They took down all my information and said that they would get back to me, that was two weeks ago. I feel the local store is trying, but not able to do anything about it. Sounds like a class action lawsuit needs to be filed to make corporate office change their policy.

I'm out $42.70 and a lot of time.

I bought a gift card from Home Depot on November 8, 2007 for $700.00. The card was misplaced and I could not find it. On Monday November 12, 2007 around 9:30 am I went back to Home Depot with the receipt. I explained the situation and asked them to pull the card number so they could check if the card has been used. I have been told that the accounting said that the has not been used yet. I asked them if they could deactivate the card and issued me a new one. They said that the would get back to me later.

The following day, I called Home Depot back and was told that my card has been deactivated but they could not give me a new card nor give me a credit. They would let me use the card number to buy thing at Home Depot either. I told them since I bought the card at Home Depot and was deactivated by them, why they could not give a credit. I consider this a stealing.

I bought a gas grill at Home Depot. The grill was defective (knobs fell off, regulator made a loud noise and one burner would not light). I called the store, and Manager Phil said to bring it back (told him it had been over 90 days, and he said no problem). I loaded it up and took it back. They gave me a gift card for $971.93. We had bought this on a Home Depot charge with 12 months-no interest fees. They refuse to credit our account so we have a gift card, but we will be making payments on that and have no grill. I spoke to Tracy in their corporate office and no help. I spoke to Cherie in corporate and no help. Finally I spoke to Betty, a supervisor, and she refused to do anything--even told me the President of the company would not care, even if I called or wrote to him, as he makes the policy.

We are now makng payments on a gift card that we don't need.

Sept. of 2006 I purchased a GE fridge and Range. I sent in all the correct paperwork for a $250 gift card. Of course the salesperson told me $300, but I will let that slide. More than 20 phone calls and and coming up on 1 year, I have still not recieved the card. I have been told everything from my purchases did not meet the requirments to go back to the store and get the SKU's. I will not let them get away with not giving me the card. I don't know how much time I have spent on hold on the phone, but I will get the card!

My wife and I were in the market for a portable dishwasher. We have a Home Depot credit card and checked the stores only to find out they can only be ordered online. Through my employer, I had some gift cards from Home Depot intending to use them to purchase the dishwasher. After checking online, I found out that the dishwasher was only available online and could not be delivered to a local store, but had to be delivered to our home. When it came to the payment screen, unbelievably, there was no option to pay using gift cards.

So we used our Home Depot card assuming there would be some way that we would be able to use our gift cards to apply it towards the purchase at some point.

Upon receiving the dishwasher at home, we made our way to the Home Depot location at 200 Eubanks SE in Albuquerque, NM. We stopped at the Customer Service station and asked about using our gift cards for the recent purchase only to be advised that it was not possible. We inquired as to our options and were directed to the Appliance department. In Appliances, we spoke to a salesman named Dimitri and after explaining our situation, he stated he would call the store manager and ask him what we could do. After speaking on the phone for several minutes, he advised us there was nothing he could do for us.

I asked him what were our options and he said, why don't you go to the front of the store and ask customers in line if they will buy your gift cards for cash. I thought that was a very odd thing for a salesman to advise us, so I told my wife, let's go back to Customer Service and I'll speak to the store manager myself. When I asked for the store manager at Customer Service, I was directed to a man standing nearby and I approached him, introduced myself and told him I was the customer asking about what to do with my gift cards. He looked at me like he didn't know what I was talking about and he asked me to tell him my story. I figured that this is not the person Dimitri in Appliances had spoken to, but I explained my situation to him anyway. He excused himself and returned in a few minutes only to tell me there was nothing he could do for me. So I asked him what were my options and he said he didn't know.

I said, I do have the option of returning the dishwasher, to which he replied, you can't return it here. I asked him for his name and he said it was Darren Jones.

The following day, I called Home Depot's Customer Service phone number and spoke to a very sympathetic representative named Kristin who after hearing my story, also advised there was nothing she could do except file a complaint against the store for what I was told I could do. I searched the internet and found a phone number for Home Depot corporate offices and called and asked to speak to Frank Blake, CEO and I was transferred to someone who identified themselves as Ella and that she was speaking for Mr. Blake. After telling my story again to her, she too said there was nothing that could be done, but that she would be submitting my concerns about using gift cards for payments online. By the way, she was far less sympathetic than your Customer Service representative.

To make a long story short; if Home Depot local stores do not carry an item and it is only available online and if gift cards cannot be used for payment for online purchases like other companies allow you to, and if I could not order the item and have it shipped directly to a store so that I could use my gift cards to pay for the item, what good are my gift cards for if I expressly got them to use for this purchase? Doesn't make any sense to me.

We had counted on getting the gift card so we could do more home improvement projects. They have completely lost my respect with their business practice. I own a business and would never think of treating my customers like this.

purchase of an area rug. When I went to the local store the selection they had in the store was not anything I could use so I went on line to check out what was available here. I was able to find (2) different styles that I liked and went back to the local store with the required information in hopes they could order it for me. I was told I had to order it myself on line and I could use my gift card to pay for the purchase, however when I went back on line and tried to place my order they wouldn't accept my gift card for payment and when I called to inquire about this I was told I could only use my gift card in a store, where they don't have what I wanted.

When I asked if I could redeem the gift card for cash I was told this wasn't possible either and they tried to get me to open a charge card with them so I could purchase the rug I wanted. All I want is the rug or the cash and they can NOT provide either. What kind of a company is this that can not provide the customer with appropriate service or will not even honor their own gift cards for on line purchases? No wonder people are going to Lowes for their purchases. I would suggest that a change in corporate policies be made to allow gift cards to be used for on line purchases and I know there are company representatives who agree with me because they told me this when I called them regarding this issue. If your own corp. personel feels the existing policy regarding gift cards and on line purchases is stupid don't you think it's about time to change this policy.

I spent many hours on line trying to find something that was not available in the store.

I made 2 trips to the store to try to get this resolved.

I had to make (2) calls to different corp. locations in an effort to get this resolved.

Lied to.

I am retired and live off a fixed income. This was my sons Christmas gift and I feel that Home Depot has cheated both my son and me.

I received a Ryobi tiller from my wife. It would work until i hit hard soil or caught a small rock stone. I took it back to home depot and made mistake #3. When They asked did i use it, I said yes...oh then u can't return it. I received the GIFT CARD that it was $199 not the $230(including tax) that was paid for it.

On 12/25/2006 we purchased a gift card from Home Depot for $25.00. The person that was to recieve this card never received it. We would have never known this had she not known it was suppose to arrive. Home Depot had charged my credit card (internet purchase) but never informed us they had many customers around that same time that never received their cards. How many other people have been cheated because the recipient of the gift card never knew to expect it in the mail. Through e-mailing a couple times and through different long chanels on the phone, finally reached customer service who informed me that they would kindly credit back my credit card, I asked if they had all the info they needed and they informed me yes. Well, I still have not been credited for this and no card was sent. How many other people got cheated?

On Dec 12th, I ordered a $40 gift card online and received a confirmation that it was mailed Dec 15th. I still have not received the card. I have called and emailed numerous times since Dec 26th. Each time I call I am transferred to several people then either get disconnected or an extention that doesn't answer and the mail box is full so it isn't accepting voice mails. I did get to the voice mail once early in January and again on the 16th of Jan, left my name and phone number and confirmation number, but have never recieved a call back.

I spoke to Discover Card about the charge and they gave me a tempoary credit, then reversed it 5 days later because Home Depot said they had proof of delivery. I am still unable to get through to anyone at Home Depot that can help me. When I was lucky enough to get a person on the line I was told that only the gift card Hotline can help.....that extention is the one that either has the full mailbox or no one returns the calls.

I am going to have to pay the charges on my Discover card and the person that the gift card was for still has no gift. This ordeal with Home Depot has left me frustrated and stressed out. They might as well send their customer service reps home, because they will not do anything to resolve the problem.

Home Depot (or their contractor in Phoenix hired to rip people off) promptly sent me a card saying that I could not receive the gift card because the $3000 purchase wasn't made during the offer period (lie)..it seems these big companies offer rebates to bait people into buying stuff, then turn them down to make it even more of a burden to collect the rebate many months later, if at all. Its a scam & I'm surprised that energetic class-action lawyers haven't gotten involved in shutting this down..

We purchased a Jenn-Air oven in April. Since we spent over $1497, we were entitled to a $150 gift card through their rebate center. However, we were denied the card.

For three months, after submitting the paperwork, their website indicated that my submission hadn't been received. I made numerous phone calls and exchanged many emails with anonymous people. I attached copies of the paperwork to my emails, and even sent copies via snail-mail.

Then they said I was not eligible for the card because the purchase was made before the qualifying period. Never mind that all the paperwork clearly shows that it was not.

I purchased a Home depot gift card for $50.00 at Christmas. The person I gave the gift card lost it.

When I took my receipt back to Home Depot, they would not replace the gift card because I purchased it with cash. Had I purchased it with a check or credit card, they would replace it. Ihave my original receipt and they can verify that the card has not been used.

However, they refuse since I purchased it with cash. I've been all the way up to their corporate offices and the last correspondence I received had a document entitled "Our Gift Card Policy". The last item addresses lost cards. It states that "cards will be replaced with required proof of purchase." My receipt should be my required proof of purchase. Their policy states nothing about cash purchases not being replaced.

I have tried since September to get my $300 rebate from Home Depot. I sent all the information requested the first time but the Rebate Center "claims" they did not get a copy of the original store reciept.