Complain about a product or service

Home Depot - Generator Installation

Home Depot • Customer Service • Credit Policies • Equipment Rentals • "Interest-Free" Promotions • HomeDepot.com • An Insider's View --- • Appliances • Bathrooms • Doors • Floors • Gift Cards • Generator • Home Heating • Kitchen Dept • Nursery & Gardening • Rebates • Roofing • Siding • Special Orders • Windows & Siding • Expo Design Center --- • Contractors' Advice --- News • Home Depot Sells Supply Unit As Home Construction Sags • CEO Nadelli Ousted with $210 Million Severance • Home Depot Buys a Bank • Home Depot, Monogram Credit Card Bank To Pay Connecticut $672,000 • Home Depot, Lowe's Settle Credit Card Suit • 6 Months "Interest-Free" Class Action

James of Kannapolis NC (2/11/05):
I purchased a Guardian Generator for my residence because my basement had flooded during last year's ice storm. At the time of the purchase, I was told to pay a $150.00 deposit and in 24 hours, a Home Depot contractor would come to my home to do a site survey to ascertain the type and size generator I would need.

I agreed, and in 1 week, when I hadn't heard anything I called the manager and asked where my site survey person was. I was again assured that he would be by at some time in the near future to do the survey. A few days later, a person from Cemco Systems, an electrical contractor, came by and performed the site survey, stating that I needed to purchase the 15,000-watt Guardian Generator in order to run a house as large as mine. I agreed with him, and soon made my way back to Home Depot to complete my transaction.

When I went to complete the payment on the $2900.00 Guardian Generator, I was told that it would be an additional $4199.65 over the initial deposit, because of additional circuits that had to be purchased in order to get the hot water, heat, and water, which were 20-amp circuits. I made the final payment on November 5, 2004.

After multiple telephone calls asking where my generator was, it was finally installed on Friday, January 31, 2004. Unfortunately, I was at work during the installation, but my wife was at home. Cemco Systems was again the contractor who did the complete installation. At the end of the day, the lead installer knocked on the door and informed my wife that they had finished the installation of the generator, but that they did not hook up the well pump because they did not realize that we had a well and it "would be too expensive for them to do it."

Their recommendation for her was to find someone else to do it cheaper. They also informed her that they could not hook up the heat pump because we had "purchased the wrong kind of generator for the kind of heat pump that we had."

Needless to say, I was furious since they were the ones who recommended the type of generator for us to buy in the first place. I immediately called Home Depot and spoke to the manager and a few other sales associates, one in particular who stated she was a liason between the contractor and the consumer, named Ginger. All agreed with me at the time that the only reason any reasonable person would buy a generator at that expense would be to have heat, water, and be free of flood during power outages. They assured me they would be back in touch with me by Monday of the next week. It is now Friday and of course I have not heard anything.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.