Home Depot - Expo Design Center

I ordered a fridge last week and it was said it was to be delivered to our home on Wednesday, 2/1/12, so we paid for it and waited, and waited for the man at the store. They never said we would have to MOVE our furniture around, and there was enough room for them to get by, but the short balding man with the clip board shows up, and said "if you do not move everything in the living room, we will take it back".

I told him I had surgery recently, and had a bad back, and he said "we will load it back on the truck and leave", so even with my problems, I moved all of our stuff, making sure it was a good distance from their so called path, hurting myself in the process. I asked "what if I was some 90 year old frail man or woman, would you have taken my stuff back?" He did not say anything to me, turned around loaded my fridge back on the truck, and left without a word to me. He also, on purpose or not, took some of my paperwork, and just threw it on the ground outside, when he realized it was not his. I called the Home Depot, where I purchased my fridge, and told them the story, and have not heard back from anyone, and still do not have my fridge or my money. If I do not get some service, I already have an attorney, and will let him go after them!

I ordered blinds from the Home Depot store in Eagan, MN on October 10, 2011. I paid that day with my credit card. I received at least 3 calls after that date asking if I would like to place my order. Seriously? They had my money already; it better have been ordered. It took at least 2 weeks to straighten that out; then another 3 weeks to receive the order with several calls to find out exactly where everything was. I had an install date of December 6 (finally); when the installer arrived, he informed me that the wrong brackets had been sent for the arch window. Really? You can't even get that right?

The installer then told me he would order the right brackets. Another 3 weeks goes by and no word. I go into the Eagan store and they know nothing about it. I had to get the manager to order the brackets because the first 2 employees had no idea how to do it. I finally got the brackets and the arch installed. My point being is that it should not take 3 months and many headaches to get blinds installed. I will never, ever use Home Depot again. This was an appalling display of business practices and customer service. How Home Depot can get away with this kind of service is beyond me. As I said, I will never, ever use Home Depot again; there is plenty of competition out there and I will be using them instead.

home Depot St Thomas has a leak in its delivery depot. Of 21 items ordered, 9 including a sink, 5 lights, and 3 toilets went "missing" or were never put on the pallet. I spoke to store manager, security, and the accelerator in Atlanta. All gave me the narrow - "it's your risk once it's on the barge for tortola" but anyone will tell you once it's shrink wrapped it stays so and that's how it arrived.

No one cared beyond getting the company off, when they have the real problem, they have a problem in the depot which is likely to happen again and we, their customers in Tortola can't trust HD anymore. I asked to see the security camera film of the pallet being loaded but was told by store manager that he could not without higher authority. What is he afraid of? That you can't hide 3 toilets, 5 lights and a sink that were not on the pallet! I am over $1,000 out of pocket.

On June 4th, 2011, my wife and I purchased a cordless self-propelled Ryobi lawnmower to utilize at our new home from Homedepot.com. The reviews on the website at the time were fantastic. The lawnmower was functional and worked well for us until August of 2011. At that time, I smelled an odd chemical smell coming from the garage where the lawnmower was charging. When I investigated, the lawnmower battery's lights were all on, there was battery acid covering the battery and the mower was extremely hot. I unplugged it at that point and my wife called Ryobi a day later.

Ryobi stated that they had been having these problems with the battery charger overcharging the battery and that they would send us a replacement within 3 weeks. 3 weeks later, we had not received the parts, so my wife called again and the customer service rep at Ryobi stated that the parts were now on back order and didn't understand why we didn't get one prior to the part being put on back-order.

It is now January 2012. We've called Ryobi 3 more times and had the same feedback that the part is still on back-order and it will come to us when they get it. Wondering if this was a trend, I examined the product on Homedepot.com. There are at least 20 (if not more) customers that have had the exact same issue. Battery burnt up, battery acid leaked, Ryobi not sending them the batteries or providing a refund or solution. Meanwhile, Ryobi has not issued a recall and Home Depot is still selling the product.

Home Depot tells us that because it's past 30 days, there's nothing they can do and we should call the manufacturer. Ryobi tells us that they can't give us a refund because no money ever changed hands with them. However, they'll send us a replacement battery if one comes in. My guess is that when the battery does come in, the lawnmower still won't work because a battery with battery acid sat in the carriage for about 12 hours. The mower was a $400 mower and it only worked for 2 months. A replacement battery costs $130. Battery acid had covered the battery and part of the mower before I could unplug it, which is certainly a health risk, both for myself and for our pets.

I have repaired the same problem 2 times and the pump is not working again. I wish I knew about it before I spend so much money. No doubt it is a piece of junk!

Back in 9/3/2008, I bought this clothes coin-operated washing machine (wcrd2050hwc) for $622.89. Since I got it, I have been having too many issues. I replaced the motor and transmission, and the water is leaking from the machine. GE's warranty was for one year, and they tried to fix it, but up to this point, the machine is still not operating properly. I bought a four year extended warranty from Home Depot, and now they are denying to repair the machine, and replace it. The reasons they started giving for denying the service is due to the reason that they did not know this machine was coin operated machine, and the place where the machine was located, at the porch of the house. In all these years they went to repair it, the technicians never reported that the machine was broken, due to the location of the machine. I lost money since I got it. I had to buy another used washing machine for $350.00. I am a very unsatisfied customer.

It is bad Customer Service at the Plumbing Department at the Hanford, CA store.Your Plumbing "Associate" who is Hispanic was helping another Hispanic family and was speaking in Spanish for over 30 minutes. I did not want to interfere with him handling their questions but for 30 minutes or more he helped them instead of helping me with my issue. I feel that had I been Hispanic maybe I would have received service much faster. I asked to talk to your manager after I left the plumbing department without help and told him I wanted to return the Christmas gift cards I had received.

I told him that I would no longer do business with the Home Depot stores. He told me that he cannot give me the cash that my son, daughter, and spouse had spent on the gift cards, that I could sell them, or give them away, but he would not give me the cash. I told him that this store was not a customer friendly store and that I merely wanted my money returned to the family member who had purchased the cards for me. He told me that that was impossible. At no time did the Manager offer to seek the replacement part I needed, only that he could not cash the card. I told him what was he going to do with the "Associate" in Plumbing and his response was "nothing". I then left the store without my part for the sink, (the sink was purchased at Home Depot), and I went home.

I purchased a $900 garage door from Home Depot. They did not specify any promotion regarding the door and another purchase with a promotion. Now my bill was done to $1219.38; then they claim promotion interest charge is $302.26. I informed them that I was going to report them. The the lady started laughing. I want Home Depot to be investigated and have my information investigated. They are ripping off the consumers badly. I requested that they close my account out due to the inaccurracy with them. Please expedite asap. Thank you kindly.

I bought four outdoor light fixtures two years ago and due to poor quality, they are now rusting. I tried to buy parts or get any type concession for new lights and they have no answers. The only question they continue to ask me is, "What do you want us to do for you?" Every time I tell them, they just don't give me an answer, except to call their vendor who says that they have no parts. I feel that they should stand by their products. Hampton Bay is a propietary brand for Home Depot. You are not dealing with a U.S. based company but a foreign-made product made to Home Depot standards. If they want to bring in products made for them, they should stand by them. Outside wall lights are made for outside and therefore should be made of components that stand up to the outside elements. These were not cheap and two years is unacceptable.

I paid using a debit card with PIN. I took the item home, but the item was defective. I returned it to exchange it with something else. It went okay. I brought the exchanged item home, but it had the same problems. I went to exchange for the second time, however,they insisted that I just take store credits. I tried t get my money back, but they forced store credit on me. I feel they should have given me a refund instead. I lost cash for store credits. I did not need anything else.

On 5/1/2008, I purchased a Stronghold shed from Home Depot. I was stupid and did not know I needed a building permit. On December 2011, Marion County code enforcement said I had to tear it down or get a permit. Then I found out that neither US Leisure nor Home Depot will supply the needed papers. Neither store will even talk to me.

I would like my money back. How can they sell a shed in Marion County that cannot be installed in Marion County? I paid over $1200 for this shed, which is a lot of money to a 75-year-old lady living from hand to mouth. They do have an article in their book that states it may need a permit but does not say it is not eligible for a permit in any hurricane-prone state. This is a rip off.

In Sept 2010, we purchased Platinum Plus carpet from the home depot in Chesterfield Michigan. The price was $3,400. They came out and measured and said it would be installed in about 1 month. When they brought the carpet out, it wasn't enough and told us that it was miss-measured. All the furniture was moved into other rooms and our house was a mess. To make a long story short, this was the beginning of our Home Depot nightmare.

About 3 or 4 months after it was installed, we found that it wouldn't clean if something was spilled or just general use of it. It looked like it had been down 10 or 15 years and was embarrassing for friends to see this filthy carpet.

I called their customer affairs dept in Atlanta, Ga and told them about the problems I was having. There is only my wife and I (both Seniors) and our 2 Greyhound rescue dogs in the house. We bought this specific carpet because it had a Lifetime Stain Resistant warranty and a 25 Yr wear Warranty on it. They sent out a " Carpet Expert" from a Company called flooring inspections. He did several tests and said that I had cleaned it too much and that the dogs were also the problem. Our last carpet lasted 22 yrs and was in better shape than this after only a few months. They then sent out a carpet cleaning company "Chem Dry" and they tried cleaning it. When it was still damp, it didn't look bad, but when it dried, all of the spots came back. No person from Home Depot ever came out to look at this junk. I told them that I wanted my money back so I could buy some good carpet from a good store.

My husband and I was shopping in Home Depot in Fairfield, CT. We asked a store associate to assist us in getting an item, a screw gun for $80.00, down from the top shelf. Upon retrieving the item, the store associate advised us that he needed to bring the item to the front register. I thought that was odd because we shop at Home Depot all the time and on previous occasion the store associate would hand me the item. When he returned, I asked, "Is there any reason why you brought the item to the front register?" The associate replied, "steal." In disbelief, I asked, "Do you think we are going to steal that screw gun?" He nodded his head and replied, "Yes." I then replied, "The screws that my husband has in his hand cost more than that item. We don't steal." I then walked away from him and went to the customer service desk to report this to a manager.

While at the customer service, the sale associate was shocked. She gave me the phone to their customer care. She also directed me to the hardware department manager. I approached him and advised him of the situation. He told me that bringing merchandise to the cashier is standard company policy. He then turn to an African American associate that was standing nearby and said, "Isn't that normal company policy?" She replied, "No." I noticed that we were drawing attention from other customers so I ended the conversation by requesting his name and store information. I met my husband at the register. My husband and I was advised by the African American cashier who overheard my conversation with the manager that, "They only bring the items to the front register when the customer is black." She then stated, "If you're white, you're allowed to walk around within the store with $300 items with no problem!" My husband and I was so upset and embarrassed. I cried. This whole experience was horrible and racist.

Nationally advertised training classes on Home Depot, the orange store, website is a farce. Corporate site lists Fire Safety, Crown Molding, Bathrooms and Countertop classes for each store each weekend. On Oct. 11, my wife and I traveled to our nearby HD and arrived half an hour early. Obviously, no class set up. It turns out that the scheduled instructor "just went to lunch." In fairness to HD, a stand-in instructor from flooring jumped in to help cover. He demonstrated using a wooden miter box while cutting a small piece of crown molding for a take home sample in which made 90 but cut only. The HD corp website indicated training to learn how "with a compound miter" which I had purchased the week earlier. I'm very disappointed to find nothing set up as the HD customer workshop guide calls out. Not sure if I should have checked at the blue store for an introductory class and should have bought my new saw there. In short, don't count on HD training classes as advertised on their web site.

This is not a "contractor" related post, but rather a comment on Home Depot's policies. I have discovered that after Home Depot solicits your feedback on a purchase, any product report containing any negative comment is not published. A missive stating, "Unfortunately, your review did not meet our guidelines for posting on our site," is sent in response to anything less than a glowing statement of satisfaction. In comparison, Amazon.com posts all reports, even those containing less than positive commentary. One must take Home Depot's positive "customer feedback" on items with caution. Anyone having a problem with any of their items is not given an opportunity to voice any such comments. Their stated "customer feedback" is not an accurate record of all customer response.

I purchased a garage door with installation on July 23, 2011. Due to a conflict with the installer, my paperwork was not put through the proper channels. After numerous calls to the factory, Clopay, and Home Depot, and actually visiting the store numerous times, my order was re-entered on August 24. At that time, I was given a delivery date of Sept 21. That day came and went, I went to the store and the manager told me it had actually shipped from the factory. He lied.

On Sept 26, I called the store and was told it wasn't shipping from the factory until the 29th and I should expect it on Oct 4 due to a SKU change at the factory. It appears as if my door purchase is being held up by paperwork issues in every possible way imaginable. So far it's been over 2 months and I still don't have a door.

I had an account that I used to build my house. I was the contractor and used everything I could from Home Depot. The thing is the carpet in the upstairs bedrooms that has never been used needs to be restretched. This is a 5000-sq.ft. home, and I am the only one living there from day one. I have the receipt or order that states "Lifetime warranty on labor." So I talked to and went to the Westport store, and I was told by Patty in June 2011 that she would look into it. She called several times and stated she was working on it. As of this time, I know nothing. Question is, is Home Depot going to back up its warranty?

Home Depot are corrupt, fraudulent and take advantage of people in vulnerable situations. I purchased a generator, a 7000 Watt generator (more power than I would ever need for my house), but it's all they had available one week prior to hurricane Irene. I put gas in it, but never used it. But when I tried to return/exchange for a smaller generator, they refused to take it back due to having the smell of gas. I emptied the tank and cleaned it but they said they cannot take it back. It would have helped if they informed consumers of this small fact at the time of purchase. I will never purchase anything from them again.

I was told my shipment was scheduled to arrive today, the 15th of August 2011, and UPS states that the package is still in New Jersey and that I will not receive my package until Thursday, the 18th of August. I feel that all is due to a three day processing time turned to four days on Home Depot's part that caused this.

In the future, it would be nice to know that processing could be done on the first day after the order, lessening the arrival time of orders. No other option of shipment was offered as well.

Background - I utilize Home Depot for all of my remodeling needs. I have been a loyal customer through the flipping of three homes. I am in the military and recently got back from Afghanistan and had to move again before completing the remodeling of my home in Colorado, so I hired some contractors.

I ordered molding, paint, and etc. for my house and put it on layaway at Home Depot so that the contractors could pick it up when they were ready to begin (since I am no longer living in the state). Now, I am not a big person so retrieving all these items and bringing them to the customer service desk took quite some time. I received a phone call today from my contractor saying that Home Depot would only give him 10 ft. of molding because that is all I paid for.

Honestly, I don't remember how much the total was. I bought a lot of stuff; some I took home, some I left and really, I don't pay enough attention. If I do, I always let someone know if I was undercharged. Bottom line, the cashier only charged me for one of the pieces of molding, but that's not my fault that your employees can't count. My items were wrapped together and placed in layaway for someone to pick up. Obviously, the layaway system is broke if my stuff wasn't all together.

Instead of trying to work with me to come up with a solution and an apology, they just ignored it and said they could recharge my credit card if I want. They refused to understand why I was angry at their system and at their customer service. I am not against paying for the extra pieces, no problem. But be courteous, be nice, admit that you screwed up and I don't know, maybe give me a discount for the fact that the number 10 is a lot higher than number 1. If your employees can't count, don't blame it on the customer.

Now my project is halted because of lack of intelligent workers. The manager could care less on how the customer felt. I am angry on the principle that they were not at all helpful. All my business will go to their competitor. It's a recession and I'm not the one fighting for business. I have a stable job and money to spend.

They were out of 4-inch drier elbows. Every time I go in to get something, you don't have it.

I'm still waiting for Home Depot/Kraftmaid cabinets. I ordered at the end of May, the cabinets were delivered on July 5, and two were wrong. Home Depot swiftly picked up those cabinets and reassured me I would have the corrected cabinets within 1 week.

Now it's the 5th of August and I'm still waiting for a single cabinet that was ordered wrong. Several phone calls to Home Depot were useless. I called Kraftmaid and they told me that the cabinet was not off the line and then told me it was on a train somewhere. I asked for tracking info and was put on hold for 15 minutes plus before they hung up on me.

They have terrible customer service no calls or info from either Home Depot or Kraftmaid. Do not even consider using Kraftmaid. Go local so at least you can harass someone in person.

I have been looking for a garden shed since about May 2011 and found it at a reasonable price at Home Depot on 3 different occasions, but each time I went to get one they didn't have them to sell.I told a customer service rep that this was false advertisement and then I finally was able to speak to the Asst. manager this last time and told him the problem and he said he was sorry and had one brought in from Courtney store which was good but it cant be here till next Thursday and considering the fact that it took me 4 months to get it I would have thought he would have offered me a further discount or free delivery or something for all the inconvenance I was put through just to buy a shed from their store. This store really does have rotten customer service.

There are huge signs in the store advertising, "$197 INSTALLATION FEE" for water heaters. They claim it includes delivery and throw away of the old heater. What a crook! After speaking with several sales persons in person and on the phone, I learned there is no such thing as a $197 installation. By the time the installation representative finished adding on things she claimed had to be done, the installation was over $500.

When I told her that all I wanted was whatever came with the $197 installation, I was told they could not give me that because I have to pay a $95 license fee for all installations. Plus, I have to sign an agreement to pay whatever further costs there might be, if my pipes are not up to their code, and they have to replace them. ARE YOU SERIOUS?! This is the biggest bait and switch I have ever come across. Needless to say, they will NOT be installing my water heater.

-End of April I brought in a bid from Menards to see if Home Depot would match the price. Justin from the pro desk compiled a list of materials, and blue print for the garage (34'x24') and advised me that Home Depot would be able to match the price. I sent his material list and blueprint in to the city of Shakopee, along with my building application and waited for approval from the city. After approval, I met back with Justin to finalize the price quote (choose color of siding, color of shingles, brands of nails for nail guns, etc.) It was now that he informed me that he made a mistake, and forgot to add in the cost of the 2 insulated garage doors. He told me the price was going to be $1000 more than our earlier verbal agreement (the same cost as Menards quote). I wasn't happy with this new price.

He then told me that it would be nice to have the entire material list that Menards was going to send with their quoted price, so I drove back to Menards to print off the entire list of materials. I was told when I arrived at Menards that they were unable to pull up the list due to the amount of time that had gone by since I printed out the price quote, and that I will have to start all over on their computer, so that is what I did. I was surprised to see that after printing out this new quote and entire material list that the price had increased by a couple of hundred dollars, when I asked the pro desk at Menards about this price difference they told me that a few of the materials where on sale during the time of the first price quote (including the garage doors). When I brought this new quote back to Justin he advised me that he was going to delegate a co-worker to go through the material list, and try and shave off some cost by seeing what they have in stock in the store instead of special ordering it.

I received a phone call a couple of days later to come back in Home Depot to review my options. The first option was Justin's original order with non-insulated garage doors and an insulation kit. I passed. The second, I was given was a material list that was the same price as the original, but with insulated garage doors. When I asked how they got the price down to the Menards price, I was told that they found a bunch of the material on hand at the store, and when I asked if this is the exact same as Justin's original material list. I was told that is was the same.

So I agreed to purchase this option. After getting home that morning, I realized that I never picked out the color of my siding, the color of my shingles, and I did not give them the brands of my nail guns. I just assumed Justin would have me come in and do all this prior on sending out the shingles and siding.

-The first load of materials showed up on a Thursday (mid-May), when I got home from work on Friday morning I started digging into the materials, to set up the walls of the garage. It was at this time that I noticed there was no lumber sent for my double bottom plate, and no lumber sent for my top plate. I drove in to Home Depot and Justin helped me load up that material, he also told me that he was going to give me 10% off the price of these boards, which I thought was a little weird (I just paid for the entire garage kit, shouldn't these boards been included in that price?). So I paid for the boards and left.

-The following day (Saturday), I noticed after opening the rest of the load of materials, that there were no framing nails sent with the order, so I drove back into Home Depot. Since it was Saturday, no-one was working that knew the history of my order, and when I spoke with a manager, she said there is nothing she can do about it. I paid for a box of framing nails, and went home.

-Sunday came, and once again, I noticed there was also no sheathing nails in the order, so I went back to Home Depot on Monday, and luckily Justin was working and gave me a box of sheathing nails. He told me it was Home Depot's fault and that I did not have to pay for them. He also said he doesn't know what happened with my order, but he will sit down and find out where the errors came from. I still have not heard any reasons for the errors yet.

-After my rafters showed up, my second material delivery showed up as well, and the problems continued. I was told that my windows that i wanted was on back order, which wasn't a big deal. I was short 4 sheets of CDX wall sheathing that I drove in to pick up. I noticed with this second order of materials sent was multiple boxes of single roofing nails (no coiled nails), which I took back. And I think there are also 4 or 5 boxes of various length sheathing and framing nails, which I set aside with the intentions of returning when the garage was completed. I tried to go through all my materials this time and see what else was missing or sent to me by mistake. I found there was no starter strips for my siding, no siding nails, the wrong size roof sheathing clips (which I had to stop work again and drive in to H.D. to switch out), no Tyvek, no rain and ice (which I just drove quick to Lowe's and bought myself), and there was no finish strips for the siding either.

I called Justin and informed him of the items I was short and he had a truck come out a couple of days later and delivered the material. When I was sheathing my roof, I was short 6 sheets of roof sheathing and more sheathing nails, so I called Justin, and he thankfully brought those out that day (after I had to speak with a supervisor). While installing my fascia boards, I was short 4 pieces of 10 2x6's so I drove in to Home Depot again to get them. Being it was a weekend, and remembering all the hassle I went through the other weekends. I just bought them with out trying to explain to someone the history that has been going on with this order.

Upon opening the shingles, I notice they were not even close to matching my house, so I called Justin again, and he arranged for a pick up of the shingles. 4 days had past and still no new shingles, so I called Home Depot again, wondering where the shingle might be and I was told that they will check into it. Later that day ABC materials called me and told my they would deliver the shingles tomorrow, which they did. When I opened the boxes with my siding in it, I then noticed that the color was not what my wife and I had in mind. I drove into Home Depot and asked if I could choose a different color. I was told that the siding I received only came in the color I got (brown) or white. Any other colors would be more money. So I guess we will be stuck with this color (I wish we would have been given the color option in the beginning of this whole process).

While installing the sofit, yep, you guessed it, I was short. I called Justin and told him I was short 7 sheets of sofit, and one piece of fascia. I asked to get that delivered, he said he could arrange that in a couple of days. Two days later I received a voice mail on my phone from Justin stating that he was going to deliver the sofit and fascia, and that he was wanting to pick up some more of the miscellaneous materials that were sent to me by accident, or stuff that was left over. He stated that I have close to a $1000 bill tallied up at Home Depot and he is hoping to shave some of what I owe with the extra materials I have. I was unable to call him back that day, and no one was home when he came to my house that day.

When I got home that evening I noticed that he entered into by garage and left the material he was delivering, and he also took with him some of the material I had in my garage. I have an idea of some of the items that he took with him, but I am not 100% sure of all that he took, and there was no note left either. I have not heard anything more from Justin or anyone else for that matter at the Shakopee Home Depot since this had happened. I did not want to take this experience to the corporate level quite yet, but I don't know what else to do. I still have to put the siding up on my garage before it is complete, and hopefully I won't have any problems with any materials during this time.

I hope no-one else will ever have to experience the countless phone calls, and trips back and forth to Home Depot like I did during this project. This experience is almost too embarrassing for me to tell anyone and the few friends and co-workers whom I have shared this story with, have shaken their heads with disbelief.

I had an appointment which I scheduled in the last days of June for your fencing people to come on July 6, 2011 at 3:30PM. I rearranged my work schedule to make sure I would be on time for your people; and I was home at 3:24. At 2:36 today, I received a call from Dave saying that he couldn't find me at my proper address -- was it Latham or Troy? -- even with his GPS. At 2:27, he called again and said he came early after finding my home, but needed to reschedule our appointment. I called him at 3:30, and he said he was nearing Clifton Park, which was about 15 minutes away and he could not return today. This is most annoying as I was most anxious to get this estimate, as my home was invaded in late June and tires were damaged in my driveway. Now, I have to wait until July 11 at 4PM; and I am thinking about going somewhere else.

Bought Rubbermaid Rougneck 45lb wheeled trash cans from Home Depot last year. Should have read the reviews online at homedepot.com and rubbermaid.com first.

The lids never fit correctly and within a few weeks both lids cracked and ripped. Sticker on the cans says 'engineered for life'.

Very poorly designed product which is disappointing. Previously I had Rubbermaid cans that lasted well for over ten years.

The Rubbermaid site says these are sold eclusively through Home Depot.

I ordered a in wall A/C unit. At first delivery date was 2-5 days. Now we are on day 14. Called customer no service ( store and Atlanta) 5-6 times. They said it will be in store today for pick-up. This was a home delivery.( ordered from a store 40 min.away. If I wanted a store delivery I would had gone to the HD down the street from me). Customer no service from Atlanta said (on the phone) he would correct the problem and call back. No call back and its been 24 hrs. I am the go between from elder parents and Home Depot. I made the order for them. I am lucky it has been cool weather wise. Ya know the worst thing is...I work at HD.......how embarrassing !!! Just now got off the phone with HD, (they just called)went through the same explanation to them..They said for the 4th time they will get right on it

I purchased a complete kit. A cabinet order via fax, after visiting their store on two previous occasions, erroneously believing the designers were on same page as I was. I submitted floor plans, elevations, dimensions to 1/16 inch, only to have their self-proclaimed experts transpose and/or change dimensions resulting in mismade cabinetry that was delivered in part and greatly damaged, beginning after 90 days of charging my 3 H.D./Expo credit cards.

Additionally, they padded the bill by ordering unauthorized/unneeded items not approved for my job to the amount of some $6,600+ which they refused to address initially, then agreed to remove a year later if I signed a waiver stating they did nothing wrong. Meantime, a year passes without an operable kitchen. CitiCards, the credit card company backing their cards repeatedly, moved forward the pay-off date in 6 month blocks of time with "hopes I could get resolution".

By the following year EXPO managers and department heads (all 14 of them) ceased taking my calls until Jan '08, when a newly hired manager brags he would fix all. Two weeks later, he told me the general consensus around the store is to stall me long enough so I'll go away. A month later he, Chris **, assistant manager, threatened to take court action against me if I ever call the store again with complaints, and that I can go pound sand.

By Fall '09, CitiCards refused to move the pay-off date again & began to tack on all the unpaid interest. My $25k unfinished/mismade kit now sits at over $50k. Because I refused to pay, they charged it off, ruining my credit, even though they promised resolution if I'd write one more letter to their Gray, TN President's Board. I did so only to find out they had already written it off, and reported to the credit bureaus my failure to pay. Through the years I have sent emails, letters to Frank B., CEO of Home Depot/EXPO, but never heard back from anyone.

My phone calls to Customer Service in their Atlanta GA have yielded such responses as; "We don't have to do anything for you as we've already been paid" and "Your 90 days to complain are up". Keeping in mind I didn't get delivery of any items until after 90 days. Up till then, I actually thought I was dealing with H.D./EXPO in-house financing and would actually get things made right, as they promised to do during the Fall of '06. By February 2007, Pete **, Trade Services Manager of EXPO said, "There's so much wrong with this order, if I didn't think I'd lose my job, I'd write the whole order off", meaning he'd credit back my charge cards in full. I have a 3-4 inch thick file of paper notes, letter, faxes, memos pertaining to this problem along with numerous emails while store personnel told me in 2008 that I have no case in that they have nothing pertaining to my order. Just because they deleted any invoices they have for my job, should not mean it never happened!

The last contact I made was with Rose, an acting manager in March 2009, who informed me she was there to shutter the store as they were going out of business. Her comment to me was,"What do you want me to do!? Send out a man with a hammer 7 axe & remove the cabinets?". My answer was, "Would that leave my already-paid-for appliances & counter tops & back splash hanging in mid-air? That's no resolution". She agreed to review the invoice with me over the phone line by line, the same invoice claimed not to be in possession of the store in an earlier time. We spent about 5 hours going over everything of which she sent me a copy & she agreed to about $5,000 in overcharges.

I have yet to receive anything in credits, only promises in writing, that they would do such but only if I signed a waiver stating there was no culpability on their part. I have tried to condense this horrible experience in as few words as possible but there's much, much more to relate and it has been the most horrific 4 years of my life to date. My credit has been ruined as a result of not wanting to pay for something I didn't get, namely kitchen cabinets made to my requested specifications. Additionally, the time frame of being ignored, verbally abused, left without a usable kitchen, overcharged by some 25%, has taken its toll on my health resulting in approximately $30,000+ in medical/dental bills spent out of pocket to restore my dental arches lost from the stress of trying to cope with this ordeal. I will never be the same again.

Add to this the fact that I am living with a mismade kitchen, an example, being no toe kick on base cabinets. Imagine standing at a base cabinet and having no place to put your feet because the EXPO experts eliminated "toe-kick" and even charged me for it! There are many more examples, scratched doors, plastic in lieu of wood., even though I paid for all wood upgrades. There are no window glass stops even though paid for, wrongly made sections resulting in having to have custom work done to gain completion. To date, I am still awaiting delivery of promised components from an out-of-business store. My only satisfaction comes from knowing they will never do to another person what they did to me.

I have contacted 4 attorneys who have sympathized with my plight but have realistically appraised the situation stating, "Time is money, and there is not enough money to be gained by taking on this consumer complaint". If there is an attorney out there who thinks otherwise, please contact me. Thank you.

I bought $5,000 worth of wood floor in Aug. 2007, through the manufacturing company Hoboken Floors. After a year and a half, the floor were deteriorating and the laminate coming off in the traffic area. They told us it had 25 years of guarantee. I contacted Home Depot and filed a complaint # 5317134, they never got back to me. I then filed a complaint with the Better Business Bureau #19023206 and then they called and went to inspect the floor. They determined that I had no claim because the manufacturing company was out of business. It went out of business two months after I bought the floors. They never said I was buying something discontinued. I paid premium price because of the quality and warranty they sold me. Now, I am stuck with a floor that is deteriorating fast and they simply will not honor the warranty. We do not have any money to replace the floors and it is not fair after buying quality that we have to go through this.

Expo Design Center, located in Bethesda, Maryland. The stores merchandise was reduced by 80% today. After shopping around for several months, I finally located a small compact refrigerator, missing a price tag, in your store this evening. The refrigerator was missing shelves and the interior was dirty. After loading the refrigerator in my shopping cart, both of your associates confirmed the refrigerators price as twenty dollars ($20), and said they would accompany me to the check-out counter to verify the missing price tag. One of the associates guided the shopping cart, containing the refrigerator, to the checkout line.

After I finally arrived at the check-out counter, he had disappeared suddenly. Another associate, near the check-out counter, quoted the price as thirty-two dollars ($32). I questioned the discrepancies in price. The cashier asked me to step aside because the store was very busy, and the closing time, 8:00 PM, was imminent. Another store associate attempted to locate the stores manager, after 15 minutes or so, Ben Curtis appeared. He concluded that the price was thirty-two dollars, and implied that, in order to purchase the refrigerator for the lower price, I would have to return tomorrow when the stores merchandise was reduced by 90%.

I was extremely disappointed with respect to the amount of time required to respond to my inquiries, and the discrepancies in price quotes. I left store empty-handed at 8:00 PM. Over a period of three years, my husband has had double knee replacements, and back surgery. He is scheduled for another back surgery again in May. Since his office is in the basement, I wanted to purchase the refrigerator to store his lunch because I babysit for our three grandsons (3, 8, and 9) on weekdays.

Bad quality on deliver. Manager threatening me, he won't reship or replace it but charge 33% restocking or go pick up the same item at their warehouse. I just received two Cherry wood desks, upon delivered, I noticed the color was faded and looked very cheap. The drivers told me that as long as I don't sign, they can return it to the factory and redeliver the good one to us. It sounds fair.

The next day I went to Expo again to reassure the desk that I ordered, indeed, the desk looks very rich in style. I talked to the salesmen about the desks that I received was faded color and look very cheap, they were look bad. The sales told me the same thing as the driver. As long as I dont sign for the shipment, the store policy is they will return the bad one to the factory and replace another good one to me. It sounds good.

But one week later, I called the store; my sales-David transferred my call to the store manager- Richard. Richard was very rude and yelling, threatening me over the phone. He sounds going to killing me over the phone. He warning and threatening over and over, he keeps repeating either I take that original desks that the drivers deliver to me at their warehouse in Cerrito or he will charge me 33% restocking fee.

So BE ALERT! If you want to buy from them, watch out your money is going to their pocket 100%. They have no customer service at all. They act like tiger. The consumers just like the lambs. The manager only repeating the same story, I sold over 1000 pcs of the desks, you are the only one complain about the quality. You dont know wood, you dont know anything.

Bad quality on deliver. Manager threatening me, he won't reship or replace it but charge 33% restocking or go pick up the same item at their warehouse. I have get charged for this restocking fee $203.94 on March 30.09.

On Mar 19th 2009, I purchased fixture (2 narrow book cases) from Expo ($174.00). I was told that I would have to pick them up the next day because they would have to remove the candles from the selves overnight. I did not arrive to pick them up the next day but rather two days later on the 21th. When I got there, George, who was the associate who had help me with other purchases just days before, walked me up to the front of the store where the cases were We both noticed that the candles were still on the display and that no one had removed them. George then said, I'll check to see if there are any other fixtures on the floor.

When he returned, he told me that there were not and that he would not be able to give me the ones that I had purchased, the selfs had my name on them and a sold sign. So, I said, well, give me a refund and he says, there are no refunds, everything is final sale. I have a problem with that because, how can a sale be final when i never received the merchandise? I then ask to speak to the manager. I found out quickly that there were no EXPO managers who could or would authorize my refund. George then, returns with two female persons whom i didnt get names for, told me that they would not be able to give me what I had purchased because it was a display and that it would be refilled with other candles until they got rid of everything.

I went on to ask, why hadn't that been explained to me? George never explained that to me at the time of the purchase. No one had! I would have never made a purchased for something that I would have to wait an undisclosed amount of time for. THe lady was rude, and did not act to resolve the situation and after words back and forth and after i ask again for a refund or my merchandise. She told me that there was nothing that she could do and she preceded to walk away and that's when I said to her, put yourself in my position. She then told me that she was done and that I was trespassing and that if I did not leave the store, she would call the police.

I have no Idea how something like this is legal? This was on Saturday. They did not give me a refund nor my product or a time and date in which i would get my product. At this point, I want my money back What do I do? I spent $174.00 that I have not recoop nor do i have what i purchased.

Went to Expo closeout sale, sign said displays 50% off, attempted to buy faucet, sales clerk said I dont think you can buy the display. Assistant manager said I cant sell it to you and that the faucet was incomplete. I attempted to show that it wasnt and he grapped it from me and said it wasnt for sale. I left the store with out completing purchase of any items.

Went to Sears and Great Outdoors and bought the appliances, bath fixtures and hardware for little more than I would have spent at Expo, including free delivery and rebates on the five appliances- I think I came out ahead of Expo's 30-50% off sale. Lowes has the same drawer pulls for $5.99 that Expo is charging $11.49, and just found online the same kitchen cabinets for less than the 1/2 off display price at Expo- again free delivery and new in the box, 'tho was nice to see them first.

I had a granite countertop installed and was very dissatified with install. I immediately called Home Expo and they had installer return to look at it. In addition, I requested Expo representative to look at it. The Home Expo representative agreed that it was a sloppy job. The installer tried to repair countertop, but I am still unhappy. I contacted Home Expo and they told me that a District Service Representative would give me a call. I have called four times in the last month. Each time, Home Expo tells me that they will have someone call--no return calls yet.

As you know, the Home Depot Expo Design centers are going out of business. I went in to purchase some tile on 2-26-09. There was a 6x6 sample tile taped on the display of tile boxes that I liked and so I purchased all 23 boxes. When I got the tile home, I went through two boxes of the 23 boxes of tile that I purchased and they were all different than that of the tile taped to the box for display. The tile taped on the outside of the box was a smooth, flat texture with no holes whereas the tiles in the 2 boxes that I opened were of a moonrock, holy like the texture of a sponge.

Since all sales are final due to the liquidation, I was told I am unable to return the tile. Is there anything that can be done. I didn't get the product I thought I was purchasing? Should they have to take the tile back?

I am out $827.43 because I am stuck with this tile that I would not have otherwise chosen had I had known of it's different moonrock texture. This will cause a delay in finishing my house for an appraisal.

I had purchased an retainer agreement for Draperies from the design center. Then a couple of months later we had to move back to the east coast. I was trying to get the money put back on my Credit card. However, everytime I called, every employee that I spoke to was very rude placing me on hold for extremely long periods of time. No one was willing to help me. Very frustrated!

Very rude service by one of these employees, regarding leaving voice mails, that were never retuned, or when returned, I was told I don't know about your order, "We are going out of business so, I am taking my vacation time now or I will loose it!" We have it in writing and measured by Expo Designer the length of an expensive countertop, with sinks and mirrors as 84 inches. The contractor used her measurements and made the space 84 inches with 2 inches on each side.

When the sink/vanity came in it was clearly written on the box and was 91 1/2 inches. This caused me great delay as well as extra cost for me to have the contractor cut the wall to slip/stuff part of the vanity into the wall, thank goodness it was not a concrete wall. In addition the electrician and the plumber had to come back and move the rough plumbing and the light fixtures in order to have them centered with the new installation. This put us back 3-4 weeks, and cost me an extra 7,000.00 in labor and materials. Also shortly before Expo decided to close, I paid an extra $300.00 to Expo for unlimited delivery fees. We received 2 deliveries before being notified of your closure. Still bitter but in need of finishing off my hoe, we went to Home depot and spent another 2,000 for indoor solid doors and closet mirror doors.

I called Expo Designers and manager more than 3 times, was only able to leave a voice mail for all of them... none of them returned my calls. I wanted to know if my bathtub had arrived. This held up the project for almost 30 days. No response from Andrea. Then contractor called her once again and she said, "it's been here for 3 days, did you want it? She knew darn well we were waiting for it. I could go on and on. If you really care, call me and I will discuss the rest of my terrible service from Expo.

I called Expo Design Center, San Jose store around the first week of January, I spoke with the manager name Perg, he informed that Expo just announced the close down of all their locations and there is nothing he can do to help, also stated that I should contact Thermador services since the Range has a one year manufacture warranty. I called Thermador and explained about the problem, her responds was that they only will send a technician to repair the problem, I stated this is a new item and I don't want a problem range, she responded I should contact the store where it was purchased.

On January 24th a service person from Electric express in Burlingame, a company contracted by Thermador came out to find out what was wrong with the range, he discovered that the computer system is defected and he should ordered to be replaced.

I called Expo customer service spoke with a person name Linda I explained, I do not want a defected range that I paid lots of money for it, this problem is a manufacture one and I did not think it is fair to pay all that money for a range that is defected, she responded since Expo are shutting down a new one can't be ordered, but maybe to returned it, I replied Great, she said I will look into it and call you back, a week went by I did not hear from her. After several calls I made I was able to speak with the person who answered the phone on Friday, Feb 06 she took my information then she put me on hold for over 5 minutes, came back to the phone she was aware with the problem and told me that Linda couldn't talk to me since there are nothing that Expo can do to help me.

I scheduled an appointment with another technician to come out, the earliest opening on Feb 19th. For almost two months the oven has not worked, the Warranty time is running out before even the oven can be used, I am paying 19% interest on my credit card, the property where the range is a higher end located in Burlingame hills vacant and for rent I am loosing $5200 in monthly rent.
I need help either to exchange or return the range. Also, I am stock with a $4,700 range that is not working. In this hard economicaI ime I have to rent the property, I need a working oven before I can even move any tenant into the property.

I am so disappointed how Expo Design Center had treated me for the last six weeks.

Thank you in advance for your help and support.

final sale. They refuse to give me the item I paid for.

I am still fighting for a refund and will stop payment on my credit card. I would never buy an ottoman for that price, this is crazy. I have never dealt with people like this before. If there was a mistake in price, that is a problem with thier own staff. The purchase item was completely misrepresented. Also I bought a vanity off the floor. The sales person told me it was the last one, "as is, no returns". I it bought the same day as the chair. They put my name on both items and labeled them "sold"

Thanks for listening

On Thusday, Jan 9, 2009, my husband and I went to the Home Depot Expo in Alpharetta, Ga to look for a combination shower head and moveable sprayer. We were not aware the store closed at 7:00 PM and shortly after getting to the shower fixture location they announced the store was closing and for customers to make their way to the door. I had foot surgery and had my foot in the large inflated boot so it took me a little longer to get there. However, much to our surprise when we got to the door that was next to our car it had been locked. My husband and I, along with another irate customer, asked that they unlock the door and let us out. However, they insisted that it was impossible to unlock the front door and we would have to walk all the way to the back of the store and then walk around the parking lot to our car.

The store manager was there, his attitude was terrible, had no compassion or even cared that it was difficult to walk with the cast/boot. He said that the front door was on an automatic system and that it could not be unlocked. Now I have never heard of doors being locked as soon as an announcement is made for the closing of a store, whether automatic or manual. It did not take us more than 5 minutes to get to the door after the announcement was made but the door must have been locked at the same time of the announcement.

The lack of helpfulness, compassion and horrible attitude of the 2 employees, the sharp comments that were made to us were very unprofessional and needless to say quite surprising. I will not ever enter that store again due to the treatment by the store manager and staff. If you keep up this kind of treatment of customer, HOme Depot will be the next one that we hear is closing, you know you do have competitors that have the same products at the same prices. I feel an apology and even more is needed. However, after looking at all the complaints for Home Depot on this website, I don't expect anything and if I had read these comments first would not have gone to Expo to start with.

11/21/08 (Friday): The refrigerator was delivered. The three delivery men said that they had to leave quickly because they had a lot of other items to deliver. After they left, I found that there were scratches near the shade of the light and one of the shades was cracked. Also I could tell by the packing that it was a returned product. I called EXPO and was told that they would arrange for a serviceman to come to look at it the following week on Wednesday.

11/22/08 (Saturday): I found that all of my groceries, dairy, etc., were frozen and covered with frost. This JennAir refrigerator ruined all of my fruits and vegetables that I had bought for Thanksgiving dinner. I realized that I had paid $3,173.90 for a "lemon"!! So I ran to EXPO and was told that they would deliver me another JennAir on 11/26/08, Wednesday.

11/27/08 (Thursday): Overnight, this new load of groceries was all ruined frozen and covered with frost inside this newly-delivered refrigerator. (JennAir ruined my two big loads of groceries and left me to cook our Thanksgiving dinner with rotten vegetables & fruits, frozen milk and eggs!)

7-8 times each night, disturbing our sleep!

12/4/08 (Thursday): The serviceman from A&E Factory Service came. But there was no improvement.

I was told on 12/5/08 (but not when I purchased the refrigerator) that the serviceman

had to come to my house 3 times before I could return this refrigerator. Also, I learned from a JennAir corporate supervisor that this new JFI2089AES refrigerator was just put on the market in October 2008. It seems to me that they have not fully gone through quality control, but rather just left the customers to experiment with the all the repairs ourselves.

I talked to Monette, the assistant manager at EXPO, over the phone. She said that I had signed a paper agreeing that repairs had to be done at least 3 times in my home before I could return it. I told her I had not signed such a paper, and asked her fax me the paper if she insisted I did. She told me to give her a few minutes to fax me the paper. She never faxed me any paper. After a few phone conversations with her, she declared that it was a California Law. And I told her that the salesman had never mentioned this California Law to me; rather he only told me that I had 3 days to cancel my order. Finally she said that the factory was closed on the weekend, and she would try to talk to the factory on Monday.

12/8/08 (Monday) I called EXPO three times, still could not talk to Monette or any other managers. So I drove down to the store Finally I met Monette, she told me that if I returned the JennAir refrigerator, I had to pay a 15% re-stocking fee (which I think it is very unfair they had given me a lemon serial? refrigerator, expecting me to deal with a lot of repairs myself onward, otherwise they would charge me $400+ for returning it!) Another option is to buy another refrigerator model, pay the difference in price, and also pay for another delivery charge of $129. Although I did not like the idea of paying another $129 for delivery, I had no choice. So I chose a KitchenAid refrigerator, opened an EXPO account and charged the KitchenAid refrigerator to the account. I asked for the credit receipt for returning the JennAir refrigerator. I was told that I could only see it on my (REI) visa card statement.

12/9/08 (Tuesday) EXPO called saying that the KitchenAid could not be delivered and the JennAir could not be picked up until January 9, 2009 exactly one whole month away; also my REI visa has not been refunded for the JennAir refrigerator and the KitchenAid refrigerator had already been charged to my EXPO credit card. The lemon JennAir refrigerator is taking up space in my house, and I cannot put any groceries into it because it will only ruin them by freezing! Therefore, I called up REI Visa company to seek help. At the same time, I requested Monette to send someone to pick up the JennAir. Also, I decided not to buy the KitchenAid from EXPO.

12/10/08 (Wednesday) I called Monette again to ask her when she would send someone to pick up the JennAir refrigerator. She said that she would want me to have the serviceman to come to my house to repair it before they picked it up and sent it back to the store to sell. I told Monette that I dont have the time to sit at home waiting for the serviceman to come. Monette threatened me by telling me that if I dont take in further repair appointments, the Jenn-air refrigerator wont not be picked up from my house.?

Please advise by e-mail me. Thank you very much for your help.

Even though it would cost us a premium, we chose Home Depot EXPO Design Center for our kitchen remodel. The criteria for this choice was the following:

1) Quality

2) Professionalism

3) Integrity

4) Time and project management

During the project, the freezer unit of my LG Refrigerator/freezer was damaged when it was moved to a temporary location. We asked EXPO to cover the repair and they refused. We commissioned the repair from the service provider that completes LG's warranty work named Affordable Service Appliances, Inc. The repair was unsuccessful.

We appealed to EXPO once again. EXPO contacted the LG manufacturer about the broken freezer. EXPO and LG agreed to extend the warranty and cover the cost of the prior and new repairs, with the same contracted repair service provider, Affordable Service Appliances, Inc.

The initial unsuccessful repair was on September 6, 2008. On November, 5, 2008, Affordable Service Appliances, Inc. made an estimate of subsequent repairs. They have canceled or re-scheduled three times since then. As of today, November 24, 2008, my freezer is still broken. We have been without a freezer for four months. Thanksgiving is this week and I will be hosting 15-25 people over the course of four days with no accommodation for food storage.

The freezer is beyond repair. We expect Home Depot EXPO Replace the Refrigerator/Freezer with a different make and model.

Nov 5th at 3 pm appliances delivered...dryer door does not close properly. Installer says to call Expo and tell them/ I ask them to replace the dryer as it doesnt work properly. I am told that they send someone out 3 times to fix it Call and Expo sends out another repairman on Nov 7th ? . After waiting 3 hours he looks at it and says installer did not install properly and if installed properly it would close properly

We go in to Expo on Sat Nov 8th speak to Kaylie supervisor of appl. She assures us she will take care of it. On Sat Nov 15th Kaylie leaves voice message to ask if installer has called us. I call back and inform her no one has called. On Tues Nov 18th I call Kaylie re no phone call. Then West Coast does call to schedule for 3 hour window on Thurs Nov 20th. Mean while I told Kaylie not only door not closing properly, now the vent hose has fallen out of vent as well. At 9:10 am on Nov 20th repairman from West Coast arrives to change door to open left handed,. Looks at door, says it is not closing properly and something is not right with it and changes hinge, fixes vent which apparently was installed backwards and assures me stacking kit is in place. Gives me an invoice which states again that the door does not close properly

Mevove this dryer and replace with new one

We started working with Jayne in late June/early July 2008 for a complete window covering project in our entire home. It is mid-November 2008 and there is still a significant elements that has not been installed, our living/dining room coverings.

Apparently the fabric that was shipped months ago had a 'problem' so new fabric was ordered. We sheduled an install date with enough time for the fabric to arrive and be completed into the final product. The day of the install the scheduler called to tell me that living room coverings had a 'problem' and wouldn't be installed that day.

My decorator, Jayne, never called me to tell me about the second problem (and when I did finally speak with her that morning she gave me 2 different versions of what happened). Now it looks like my panels MAY be ready by mid-December. Also, I was not happy with fabric that was used for woven wood valances and Jayne was going to leave books for us at HD Expo that we would pick up (trying to save some time, she said it would take 5 - 7 days to mail fabric to us) to look for new fabric, when we got to the store she had not done what she promised, the books were not set aside and we wasted time going out of our way to help her finish this project.

Also in the install one of the silhouttes (attached to a door) was not installed properly and I'm still waiting (4 days later) to hear when that will be corrected.

Our designer has been uncommunicative with us (her client) and in my opinion dropped the ball on following up with her vendors in order to complete a project. Home Depot has had over $10,000 of our money since September and we still have not received the final product. Jayne mentioned that she might be able to give us some compensation, but has not come through with anything. I've done more work trying to get this project finished than she has. She does not return calls, very unprofessional.

I have worked for the expo design Center for the last 7 years and happy that I have. You work experience is what you make it. The amount of effort you make is far you can go in this company. I started as a cashier making $12/ hour. I am a single mom. did I need more money, sure I did. Did I desrve more money, NO! Where could I go in a retail enviroment and make $12 to start. I an now an assistant manager making good money. I read about people complaining about associates not anwering phones or installers being dropped from a program.

If installers would do there jobs correctly they would not get dropped. If customers knew how to treat people with respect then associates would not be afraid to answer a phone. That help would improve customers service. I enjoy helping customers, I enjoy fixing their problems. I enjoy the people I work with. I enjoy the company I work for. Everyone stop complaining. Every action has a reation. If you want a different reaction change the action.

my wife and i went to buy curtains and sheers and all the mechanical goods (rods) etc. we would need to use these to cover our sliding glass door and side widows (3'x 6'8) on our ground floor apartment, which faces the front of the street. so we really need this for privacy during the day and night and to keep the buring sun out all monrning and afternoon since we face south east.we dealt with a sales woman who seemed to know what she was talking about and she sold us as $1217.60 worth of merchandise,which we took home a few days later and tried to install. we figured out upon installation that the curtain rods were for the a different type of draperies.

we returned the original rods and repurchased others which she insured us would work this time. we put them up and while my wife was at her chemo treatments i cleaned up and threw out all the packaging. the curtains still didnt open at all we figured out later. at this point i was so disgusted , as was she, that we cant even look at these curtains anymore

and want to return them. we went to the store to speak to the managerjoe and he wasn't available so we made a appointment through the assistant manager matt, for joe to call us. we havent received any phone call from him,every time we call we are told he is not in. we have spoken to other assistant managers who say we have to go through joe who is avoiding us.at this point we have put a comlaint in through master charge which they were purchased on.

my wife is exremely miserable since we are living with paper on the windows and the store, which we are stock holders in, and she is an ex employee- in a different area, is giving us the run around. she is not at her best and doesnt need aggrevation while she undergoes chemotherapy or any time during this period with cancer. i feel as an consumer i am being treated horribly and the consumer should not be treated like this, all for the lack of a return bag.after all we do have every receipt.

I had purchased a large amount of expensive carpeting for my home from them and they installed it. After a few years, it started buckling everywhere and they came out and said that it was normal wear which I refused to believe and they want over $1000.00 to pwer stretch it.

I called in 2 other carpet installers and they both said that the carpet was never power stretched which is why this happened even worse, I called in another company today to do the job because I couldn't live with 3 connecting rooms of buckling getting worse for $1071.00 and they told me that when Home Expo installed the carpet, rather then take the time to power stretch it and trim it properly, they siliconed it down along one entire side of the room which I just took photos of. One of the rooms can't be fixed perfect because if they stretch it as it should be then I'll have open areas of no carpeting around doorways and dividers.

This is over 1000 sq. ft. of expensive carpeting that will never be perfect even though it's costing me $1071.00 to repair as best as possible today. The embarrassment of a their shoddy workmanship and my frustration as well as their refusal to take responsibility caused mme a great deal of anguish.

The worst day of my life was when I signed a contract with Expo Design Center to remodel my entire kitchen. Everything they said would never happen did. I was promised a completion within 6-10 weeks.. Well I am now on week 17 with NO END in sight. The contractor, Gordon Standlee seems helpless and I have to call him almost every day. This company is totally inept and there is absolutely NO QUALITY CONTROL.

There were several design problems that Cyndi is directly responsible for. There were several errors that the contractor Gordon Standlee was responsible for. Nobody seems to care what is happening here and nobody will return calls. I am getting lip service only. After 17 weeks I have bare wires sticking out of the walls, an expensive oven that the door will not close, a microwave that cannot be proberly installed because of a mis-measurement, a squeaky new hardwood floor (that was expensive) missing cabinet doors and side panels, missing parts to pendant lights, drawers that do not shut properly, and an over hood that was wired wrong.

I also paid my (over $60,000) credit off because it was starting in incur interest, and now I feel helpless. Shame on you Expo Design, you are the laughing stalk of everyone I know, and will continue to let be known. SHAME ON YOU

One giant pain in the butt dealing with these people. I have stayed home waiting for workers, deliveries, etc. Lost the whole summer of entertaining friends, that fortunately fed us while we were trying to cook with a microwave oven in our garage.

I ordered a gas range from Home Depot Expo in San Diego. My husband discovered the next day that the range on the order form was incorrect. After a series of phone calls I was told to return to the store to reorder the correct range. When I arrived the manager proceeded to tell me it was my fault because I signed the invoice and didn't catch the mistake, even though I walked the salesman over to the exact stove when I placed the order. Then he proceeded to lecture me, treating me like I was an idiot. He never apologized for the mistake. He refused to put anything in writing about the new order. I doubt that if I was a man he would have lectured me. I did intend to look at refrigerators while I was there - but there was no way I was going to stay with the manager ranting at me. What ever happened to customer service!

In February, 2007 , I chose Expo to facilitate the remodeling of my townhouse in Ft. Myers Beach Florida. I was assured that I would receive an installation Manager who would coordinate all of the trades people, schedule deliveries, perform quality-control checks and be my one point of contact throughout installation.

I began communication with the assigned contractor Vincent Martinez who informed me demolition would begin the week of July 9th, and that he would be sending me pictures on line at every stage since I was at my home in Indiana. Pictures never arrived. He estimated completion by the first of September, in truth he hadn't even started by then. I arrived in Ft. Myers September 15 to find a project in early stages with many major problems; ie: missing shelves and cabinet doors, holes in ceiling, wrong cabinets in laundry room, etc.

These things were correctable, the major problem lies in the fact there was no supervision or management from Expo. Phone calls were not returned by the contractor or Expo, workers consistently not showing up or phoning

to notify us. A project that should have taken 3 months tops to complete took almost a year, and then only because we continued to keep calling and calling.

I've continually called Expo Design Center requesting an itemized bill for this job. Associates have assured me they would mail one to Indiana. Nothing has ever been sent.

The middle of August I emailed Thomas Wessel, Project Sales Manager at Expo , (he ended up being my contact for the project,if you can call not returning calls and broken promises being a contact)and pleaded for help in resolving my bill. NO RESPONSE! We have paid in full what Expo billed us, not wanting to incur interest and late charges. I was charged for changes, however, I have seen no reflection of any credits to my account. Since they continue to ignore me, it's impossible to be sure. I was told specifically that a cleaning crew was included at completion. Seeing that the job took so long, it would have been difficult to live in the mess that was created constantly because workers only came after their day jobs, stayed an hour or two, and left me with the mess. No cleaning crew was ever assigned. Two (2) expensive lazy susans were installed wrongly per the decorator, cupboards that were part of the original design were too much, also removed per decorator because of his error.

I cannot resolve the bill to my satisfaction as they will not respond to my requests! I feel I have been patient considering Expo did not perform quality control checks nor respond to my pleas for help. Customers should not be treated with the indifference I have met and continue to meet.

I had bought a rocker recliner/reclining loveseat/reclining sofa/five year protection & Del charge my rocker recliner has broken, so I called for the warranty. They told me that I should have been given a certificate and because I did not receive it that it is no good and they can't help me.

My husband and I have visited the Home Expo in Bethesda, MD on three ocassions to purchase tile for a new home we are building. Each time, we have received no assistance and have now wasted hours looking for someone to help us. The most recent visit was last night.

There was one sales associate on the floor. He was helping someone else at the time. We waited patiently for him to finish. After 20 minutes of walking around the tile display we went back to his desk where he was no where to be found. My husband went to the customer service desk where they called the store manager for us...who never showed his face. Another 15 minutes went by and we finally found the tile sales rep. He was now helping someone else.

I expressed my frustration in the fact we had been waiting for more than 30 minutes for assistance. He just looked at me and said, I did not know you needed help. My husband went back to customer service. They told him there was nothing they could do. It was appauling. This was the third visit. Each time has been more distgusting than the last. The store was virtually empty. You would think an associate or even the store manager would have wanted to help with a large purchase. If this is a store that sells high end and upscale items there should be appropriate sales help for customers - especially in this economy!

On May 1, 2008, we went into the local Expo store to order an outdoor range hood. The person helping us explained that it was a special order and would be delivered in 15 business days. Two weeks later, we received a phone call explaining that there had been a mistake, and that the hood would not be delivered for another 4 weeks. I was given a delivery date of June 10, 2008. On 6/9/08, I called the store to inquire as the the status of the order and to ensure that the hood would be delivered on time. Customer service indicated that delivery would be delayed for an additional 3 weeks and could not provide an explanation as to why. I followed up with a call to the local store manager, who was indifferent to my predicament.

I contacted Home Depot's customer service line and was assigned a Level 2 Resolution Specialist. She made every attempt to expedite the order with the distributor and manufacturer, but to no avail. Finally, on July 10, 2008 (10 weeks after the order was placed), I received a phone call indicating that the hood had been delivered to the local Expo store. I advised my contact at customer service that I expected some form of compensation for my time and trouble, as well as the fact that the contractor would be charging me additional time/travel for having to come back. I was advised to take this issue up with local store management.

The gentleman I spoke with was helpful and polite, and said that the only thing he could do is issue a $200 gift card. He also explained that if I wanted anything over and above that, I would have to take it up with customer service. I asked him to send the gift card and advised him I'd be calling customer service. Upon returning home, I called customer service and left a voice message for my contact. The next day, I called and left another message. The day after that, I called and left another message. All three calls went unreturned.

I called the customer service main number and asked to speak to a supervisor. The supervisor advised me that since the store had issued a gift card, there was nothing else they could do. When I explained that the manager had said I'd have to negotiate with customer service for anything over and above the $200 gift card, the supervisor said Well sir, the manager wasn't guaranteeing you anything, he was just advising you of your right to call us. I asked for a phone number for the executive office, and was given an address instead.

By doing some research on Home Depot's website, I managed to find a telephone number for the corporate offices. I spoke to someone in the office of the CEO, who also said that there was nothing else that could be done. On July 21, 2008, when my contractor was able to come back to install the hood, we learned that the original store associate was misinformed about how the product could be installed. We also learned that there is an additional part that should have been ordered in order to complete the installation. I'll be purchasing that somewhere else.

I have spent better than 15 hours on the phone with the Expo store as well as Home Depot's customer service center. I will have to pay my contractor additional fees for his time and travel, as well as some changes to the design to accommodate the product's installation requirements. I specifically asked about this at the time the order was placed and was told by the Expo associate that it would not be an issue.

Just to let you know that you have the poorest of the poor costumer service. I was trying to follow up my order and I order this on May 10, 2008 and today is June 23, 2008. I been calling because I made the appointment today. I call in sick just for this but anyways I was calling your costumer service and put me on hold for 45 minutes then telling me that the they did not put into the delivery today and I told the guy that they should call us to let us know that they will not be able to deliver today for which I could understand.

But now I call the the store which is the Monorvia California store and I spoke to a girl which she is very rude and unprofessional I try to get her name but she yell at me on the phone saying you will never get my name and put me on hold for 30 minutes.

Then I talk to Sues or Zues its a guy and he told me that he was the manager I don't know if he's lying about his name or not. He tried to explained that the other order which is the grill was in the warehouse and the other the ottoman is in the store . Then I told him that I made this appointment for today and it should be delivered today. As soon I told him that he hang up the phone.

This is why I am canceling my order and to let you know that I will not recommend your store to anybody and your costumer service SUCKS! This is the worst thing that happen to me. I hope you hire better and professional people not like this service from Monrovia store.

We purchased a granite counter top from Expo Design Center. It was cracked and was reported the day of installation. We got a run around for 8 weeks, people not returning our calls, installer, supplier, and Expo all blaming each other.

After two months of this, which included our going into the store once a week to complain, Expo said they would replace only the area affected by the crack. By then the granite was no longer available at the supplier. When I informed Expo no one returned our call. We gave Expo pictures of the cracked counter top and customer service reps were shocked, but management could have cared less.

We now have the same cracked counter top after three months. No word from Expo Design Center. No doubt they are hoping we go away.

We purchased a granite counter top from Expo Design Center. It was cracked and was reported the day of installation. We got a run around for 8 weeks, people not returning our calls, installer, supplier, and Expo all blaming each other.

After two months of this, which included our going into the store once a week to complain, Expo said they would replace only the area affected by the crack. By then the granite was no longer available at the supplier. When I informed Expo no one returned our call. We gave Expo pictures of the cracked counter top and customer service reps were shocked, but management could have cared less.

We now have the same cracked counter top after three months. No word from Expo Design Center. No doubt they are hoping we go away.

My husband and I purchased a 48" Thermadore Range from the St. Louis Expo Design center. This item was purchased "As Is" off of the showroom floor. We examined it carefully and took photos of it at the time of purchase and filled out a form that identifies any damage, scuffs, scratches etc. This unit was in almost perfect condition. They agreed to hold it for us for a short time until our construction had moved forward enough to take delivery.

Upon arrival it was first of all delivered by 2 gentelmen that were not capable of moving this 650+ pound range. One of them was small, elderly and had a serious lung condition. The other was young, fat, lazy and had a terrible attitude. My new maple floors were damaged getting it into the house. The range had been dismantled and damaged at the warehouse. The damage to the titanium griddle was the first thing I noticed. The Larger of the 2 heavy oven doors had for some unknown reason been removed and laid on the top of the range metal hinges down and unwrapped resulting in the finish being taken off the griddle down to the base metal in a 3" square area. The bottom plates that stabalize the stainless steel body from the ffront to the back (2 of them) had also been removed for no reason. This resulted in the entire unit being bent underneath from front to back and side to side(twisted) so that it is now unlevel and the pieces that were removed no longer line up to be put back on.

This range includes 2 ovens that I am sure won't be fit to bake in if the entire body is twisted and unlevel. The hinge locks to the door were not included so the door can't be reinstalled although it was perfect at the time of purchase. The inside of the oven was chipped when the door was removed as well. I called the store immediatley and told them about the griddle which was replaced promptly. More pictures were taken on delivery day as the range was looked over again.

We called the store again within a couple of hours to report the rest of the damage. A service rep from maytag was sent to the house. He was a subcontractor they use and not affiliated with Expo. He gave it a thorough check up and I went over it with him to eliminate anything that was included on the "As Is" list.

I have been calling now for 4 MONTHS Our stove has never been repaired or installed. We paid $6,932.32 for this range. I called yet again today and the buck was passed from person to person that I had spoken to before starting with Jeremy the appliance Mgr. then to Scott one of the store Mgr's then to the voice mail of David Nelson who is supposed to be upper mgment. My call was at 1:40 pm and at 4:00 I called back and left a message with Betty for him to call me back today. Mr. N. never bothered to return my call but sent a messenger to be shot instead. Informing us that he had been asked to call us by upper management and any cost to repair the range was ours. They knew that at this point I no longer wanted the range at all but expected it to be picked up and a full refund (per my last contact with the other gentlemen.)

I was given yet another phone number to call for their customer compalint department that is coporate rather than through the store. After 4 months I will make that call in the morning right after I have called my attorney. Until and including today I was paitent and courteous to all that I had spoken to. I have never gotten a straight answer from them.

Today they just cut me loose as if we would just disappear and eat a $7,000 disaster! At 46 years of age this will be the first time that customer service has ever been so horrible that I have no recourse but to sue them. I intend to contact the BBB and other consumer sites as well. Buyer beware whether you purchase as is or not. Home Deopt and their Expo stores are not worth the headache of doing business with. We are completing a $60,000 remodel project and because of the lack of attention to our issue and the rude attitude of the men we tried to work with, they didn't get another dime from our project.

I wonder if they realize how much this kind of mistreatment costs them in the short and long term? We will never shop there again nor will we refer them to our friends. "As Is" does not exclude retailers from liability above and beyond the noted damage. I highly recommend that if you do make an "as is" purchase on a big ticket item anywhere take pictures! I know I am glad that we did and our lawyer will be too! Damage to our new maple floors at time of delivery, Thousands of dollars of damage to the stove itself and a projected finacial loss of $6,932.32 prior to the inevetible lawsuit. 4 months of terrible customer service, frustration and buck passing to keep us in the dark.

Ordered a $3600.00 patio set from Dan at Expo in St Louis, MO. Delivery set for 7-14 days. This was 3 weeks ago. Two days after the order, the warehouse-Chrissy and Shaundra discovered that the table was broken. We offered to take the store display.

I found out today that it has been sold. Apparently they send eamails from place to place trying to locate merchandise. After over a week, a table was located. However they cannot deliver the table within a week when they are approximatley 10 hours away. This is the worst customer service that I have experienced, with reps that don't return phone calls and just don't care. Still don't have the table, and by the way, one of the chairs was delivered broken.

Called cust svc which is anything but to see if they had a sink in stock. Six calls later and I still have not talked to anyone who can wants to help. On hold for 5 - 25 minutes per call, got hung up on, phone just rang, complete apathy on the part of the store representatives. They fail to hire the right people and their training program for these people suck as well. Get a clue Expo, people pay for service not overpriced merchandise sold by uneducated, untrained incompetents. Get a real customer service department!

I bought an expensive chair from Expo yesterday and when I got home with it, I found a large stain on the wood. I called the store, spoke to an associate from the 2nd floor who rudely hung up the phone. I called up again and spoke to a supervisor by the name of Tom who basically did not apologize or blame the associate for her poor service. I would never step foot in Home Depot or Expo ever again and I would encourage other people to find a store where the customer is RESPECTED.

I purchased a build-in, Kitchen Aid refridgerator about two months ago. After installation I noticed that the unit was defected and the compressor not working. After contacting over ten times, we have no way of finding someone who can do anything to replace this unit. The Home Expo system of customer service is NOT different that what you see in their stores. Zero customer service.

Now I am on the verge of filing legal case against both Home Depot and the more likely the Kitchen Aid company who sold a $5000 refridgerator at lowest quality available.

We signed a contract with Expo for home renovations in April 2007. Per our conversations with Expo we anticipated the renovation to take place in the summer. The renovations begin Sept 4 and are not complete to date even though we have been given several end dates. To date the contractor has gotten in trouble for failing to get permits, has refused to comply with a directive that the codes officer told us at the rough-in inspection and has closed up the area, has not completed the work. He has damaged walls, ceilings, and new cabinets. His crew has been caught bringing a child to our worksite and sitting on our sofa watching TV. The permits obtained from codes do not reflect the cost of the project or the square footage.

I have been asked to take off work to supervise dry wall crews. I have taken off work to meet with electrician who did not show up. I have had trash blocking entrances and exits to my home and have not had the construction dumpster for the length of the job and mountains of trash left in the front yard. I am having to contract with a seperate painter to paint the areas that were damaged. The new cabinets will have to be refinished or replaced due to a plumber leaking soluvent on the inside and the cleaning crew splashing some kind of cleaner that messed up the finish on the outside. There is no end date in sight even though the work could probably be finished in a matter of hours. We have been told that a fire seal vent around the tub drain needed to be installed--to our knowledge it never was and the contractors reply when we told him it was part of codes was that was absurd. We have been at this stalemate for months with 2 or 3 hours work a week at the most occuring. We have not been able to sleep in our master bedroom since the project began.

We started a remodelling project with Expo to remodel our three bathrooms. We had previously used Expo to remodel our kitchen. As is the custom of Expo, we had no input into choosing the contractor for the job--they bid it out to their approved contractors. During the course of the renovation, the contractor employed tile workers to lay the floors and stone in the shower. Their work was substandard. Expo asked that we allow the tile workers a chance to fix the obviously poor work. We agreed; however, the workmen were unable to do so. Upon pointing out the still unacceptable work, the workmen stormed out, taking their tools with them. After they left, we discovered that a new Tiffany watch was missing--this had been there two days prior, with no one but the contractor and his workers there. The watch was covered under plastic that was put down to protect the contents of the bedroom. The workers also had approximately 15 pieces of tile in their truck, which disappeared--as did they. We immediately notified Expo and the police.

Both Expo and the contractor refused to take any responsibility. Expo referred the claim to their insurance company, who at the outset said they were going to deny the claim. Expo would not return phone calls, letters and e-mails directed at both the corporate customer service people, as well as the executive office. The local store manager was told not to meet with me. We remain flabbergasted that Expo would gladly take our money, and then completely ignore this (granted unusual) problem. We will never use Expo again for remodelling projects, nor will we recommend their services to anyone who asks.

We sat down with a designer at home depot expo and formulated an order for a remodel of a master bath. We gave the dimensions of the room and ordered the cabinets, countertops, sinks etc. The order arrived and the countertop actually needed to be a couple of feet longer with the cabinet design etc. We reordered the correct size and that came damaged. And we are being charged for the new one. Now the order is in for a replacement.

This has taken a few months already just to get this far. I have called and checked the status of the countertop several times and was promised that someone would look into it, but never received a call back. Everytime I called, it was treated like a new problem. Wow, it is hard to believe that this occurs with this company. They have fantastic things, and the people have been nice, but as far as resolution of issues like this, I have had nothing but frustration. This took place at the home depot expo in Scottsdale, AZ.

instead they use thousands of little plastic bags and wrap them around objects as though the bags were tissue paper.

Dec. 2005 met with Expo's Design Center / The Home Depot company to remodel a bathroom.

Jan. 2006 I signed a contract, designs and paid approx. $60K in-full via one year no payments expo card.

As of Nov. 2007 the bathroom is not useable. Refino General Contractor and Design Expo wants to charge us $3000 to fix. These fixes do not include all of the implementation and design flaws.

I've haven't had use of our master bedroom and bathroom for over five months. Cost is $60K for non-working functional bathroom. I've spent hours trying to resolve.

We purchase a complete Viking package from Home Depot Expo and had it delivered to our new home and it sat for 6 mo in our new home still in the orginal cretes they came in. We had 3 people from home depot where here to help install them right out of there packings and we found a large dent in the range lower vent grill and the oven doors are out of square and and the door rubs and the pull out tray sticks and so much more. This gas range is the prof model 48in with 4 burners and grill and griller and 2 oven below.

Now for the pro model 36in all frez and ref the first time we open the ref door the thing broke off the door stop on right lower hinge and the frez makes a constant high pitch noise that we can not sleep at nite. The level legs are so small for such a large and heavy box to support and we have not open the dishwasher yet waiting for cabinet to get here and the disposal work so far.

This cost us over $24 grand we where taken on the brand viking we need help

The unit where shipped and the repair people now blame the installers that did not drop the units they where factory screw ups are the people who drop them off here. If we can not resole this issue with Viking we will take it uo with the fox news media and then to our atty and state atty hope that viking will take care of this issue soon.

My wife and I are looking to put window treatments in our home. We decided to go with Expo because they have this program where you can pay $250 for a project designer to come out to your home, take measurements, give you some ideas, etc. If you decide to go with Expo, the $250 will be deducted from your overall project cost. Not bad.

Two weeks have passed since the designer came out, took his measurements, and we decided on the project. Next step was for him to call us a few days afterwards and schedule an appointment for us to come into Expo and outline the scope, cost, etc... No word from him, yet.

Oh, and after our initial visit to Expo, when we paid the $250, we were told that this project designer would call the following day to schedule an appointment for him to come over to our house... we had to call him after a week of not hearing anything. Hmmm...

Stay tuned, I'll let you know how this turns out. I'll reserve final judgment when and if the project is complete. I'm getting the feeling that these guys may be a little flakey.

I purchased from Home Depot Expo a diverter, tub faucet, and 2 lavatory faucets. Had plumber install tub faucet & diverter. The diverter (hose and spray head) is their house brand. The diverter spray head broke into 2 pieces because it had been assembled too tightly. It was to be replaced under warranty. Was not shipped. Called and was told it's on back order and given an availability date. After date called and was told it's still on back order, and given another date. After date called and was told on back order, and was called by warranty representative that night and told it would be shipped to me no later than November 1. Called on November 6 and told still on back order although their computer shows that they promised me it would be shipped before November 1.

They no longer sell the model which I purchased. So after 3+ months, $150 items cost and $925 plumber expense--I have nothing.

I ordered a patio set and a rug at the Home Depot Expo Design Center in Nashville in April of this year. I have had to make over 30 phone calls (and yes, I have kept record of this and all calls) trying to get the products I ordered delivered. They were constantly misplacing my order and not delivering on the number of dates they gave me for delivery. As of today, September 23 (5 months after paying for it) I still have not received all of my patio furniture.

They have promised delivery of this at least 5 times where I had to make sure I was at home to receive it -- no one showed or called and if I had not called to find out what had happened, there was no one checking to make sure it actually was delivered.

The enormous amount of TIME I've had to waste calling this company, getting the run around, and STILL not getting the materials I've paid for is beyond reasonable -- this is a complete outrage!

I've have to waste time making sure I was home. I bought the patio furniture to use over the summer and now it's fall - and my fear is that they will discontinue the line and I'll end up with an incomplete set.

I don't know where to start with how disappointed we were with EXPO. We bought very high-end tile for six bathrooms on the promise of a two week lead time. One month later we have been over charged $2,000, and were delivered the WRONG tile. Our calls are not returned, and our designer has not produced a single schematic for any bathroom despite being faxed over our bathroom demensions within 24 hours. We were astounded by the lack of organization and professionalism.

Finally, we went to a specialty stone/tile retailer and recieved much, much better service, a better selection, and LOWER prices. The only good thing about EXPO is thier hours: open till 8 pm and on Sundays.

This has been a total disaster and breech of contract from the start of our kitchen project, estimated around $75,000.00. We were promised from the beginning that we would not have to deal with any of the individual workers or contractors - that Expo would deal with everyone; make all the arrangements; make all the phone calls; deal with all the problmes.

We were also promised that our designer would be at the job site at least weekly to deal with any problems and to ensure that the job is being done correctly and as per contract. NOTHING like that has happened - we have dealt with all the contractors; we have made all the phone calls; we have made numerous calls to Expo Design, including left messages for the general store manager (Nalinee) and they have not called us back........but instead, they call the home number when they know we are not there, to leave messages so that they do not have to discuss problems and issues with us. The entire project has caused us nothing but problems and grief.

Now well overdue on final installation - ALL problems having been caused by EXPO. We are still eating out daily.......we have no refrigerator since project inception, including the last three weeks (which was the expected refrigerator installation date). WE have been dealing with delivery personnel, repair companies and contractors - this being in breech of contract.......Expo charges a significant premium so that we would not have to deal with the ancillary personnel, yet we are still dealing with all the ancillary people.

I ordered custom drapery from Expo in July 2005. To this date, the order is still not complete. On 6/8/06, they told me that they will cut the loss and stop the project, refund me the money and I can keep the parts that's here already and I have to find someone else to finish the project. Two days later, after I have ordered the missing parts from someone else, they now want the drapery back before they will refund me. But I already started the project with another company and order the stuff already. They have been doing this to me all year round, jerking me and lying to me.

After almost a whole year of aggrevation and time spent, I have been without window covering all this time. Now, all they left me with are holes and patches on my new wall in my brand new house.

Total incompetence. We wanted a bar countertop installed. We asked for a re-bid for additional work plus a change in the bar-top. We rejected the additional work. The bid for both bar-top and counter-top remained in the Expo computer. After two trips to the Expo facility, we were assured the problem had been resolved. We told the Expo staff that we wanted the bar-top per the remeasure. We then received a phone call from the contractor saying that Expo had told them we wanted a remeasure. Remeasures cost $175. We did not want or need a remeasure.

I spent more than 3 hours phoning and talking to Expo personnel about this today. The last I heard from them was that because we wanted a non-standard edge, we would have to pay more than the estimated cost for the bar top. When we first requested a quote for the bar top, we specified the edge, so the original estimate included the cost of the fancy edge. Can you spell bait and switch? Expo/Home Depot is not to be trusted. It looks like an easy way out, but don't fall for it. We tried to buy a hot water heater via Home Depot, only to get a phone call from the contractor they sent the project to, which contractor did not work in our area.

Incompetence. I did a google search and found a local independent company that will install a new heater for about half the price HD would have charged us if their contractor worked in our area. Do yourself a favor and go local and independent.

In early October, 2005, I went to EXPO Design Center in Dallas, TX, and signed a contract with them to do some major installations at my home. I was set up with an appointment with Christine as Designer assigned to my project. I wanted to install tile in two bathrooms and new carpet in two bedrooms. I also planned to get a new convection oven for my kitchen but after two opinions concerning space I had to let this go for now and I hope to do a major re-do in kitchen later that will allow the type of oven I want. I picked out the carpet myself from samples that I found in your carpet department. Christine met me in the store at a later date and picked two tile samples for my two different bathrooms.

I took her word for the quality and type of tile as I had no knowledge about what to pick. When I got home I realized that she did not offer my samples to look at in my home so I went back to the Design Center and asked for samples to bring to my house. One of the samples was completely wrong color and so I decided to just use the other tile sample for both bathrooms. It was a Donegal Sabbia unpolished porcelain tile. Maybe the "unpolished" part of description should have warned me about future problems but I didn't even see this description until I looked at the order after it was placed.

During the time that I was dealing with EXPO Design Center in Dallas the original project manager, Wayne, was put on sick leave due to an injury to his hand on a job and he was replaced by Mike. When Mike and Christine came to my home in December to set up the installation he told me that he would not have a job after February due to a total reorganization of your company. Also, Wayne was subsequently relieved of his job after seventeen years in your employ. I felt that I was caught in the crunch of your reorganization as part of my problems.

The tile was installed the week after Christmas -- December 27-28. I had asked Christine if the tile would have to be sealed and she told me "no, just the grout." Then when tile installers came they said the tile would all need sealing. That was first discrepancy in my tile installation. The tile installers did come back after a few days and seal the tiles--in the meantime we had to be very careful not to walk on tile. After the tiles were sealed they had to come back and replace some tiles which I thought were stained from installation and they said it was colors in the tile. They replace about three tiles and repaired a place or two in the grout. Soon after, I began to notice bad shoe marks on the tiles and we discovered that they marked up badly from any leather shoe bottoms.

I started a long series of complaints with the tile installers, then the company who made the tile (DalTile) and also with Home Expo (Greg.) The tile installers referred me to your home office in Atlanta and I instead went to the local store where I had made my contract. They sent a representative from DalTile out to look and she told me that she was recommending to EXPO that the tile be replaced. Then someone came and got a tile to be analyzed. I talked with Greg Ellis who is manager of the EXPO Design Center here in Dallas several times. He finally sent an independant inspecter out for an inspection. In the meantime I had my housekeeper clean the tile except for about six squares as I couldn't tolerate all the dirt showing on the tile. He came and took pictures and then I had him take his shoe (loafer) and stand and turn with the sole on the tile.

It made black marks--which he noted in his report to EXPO in his report. However, he concluded that the tile was not defective. Since then I have had to clean the shoe marks a number of times with Magic Eraser and they keep returning. Just a simple cleaning solution will not remove the shoe marks and the tile installer warned me against using any harsh cleaning solution as it would remove the sealer. We have walked in sock feet almost constantly since the tile was put in and this is not satisfactory. Then last weekend we have several house guests. After they left the bathrooms both had bad shoe marks on the tiles. I didn't want to ask them to take their shoes off to use my bathrooms. I am extremely dissatisfied with this product and in spite of the independant inspector's assessment of the tile I feel that it is indeed defective. And I personally am not able to get on my knees and clean the whole floor with Magic Eraser. My housekeeper has told me she will not clean it again on her knees.

The physical damage has been to my back and the back of my housekeeper who has cleaned the entire floor one time. It is impossible to keep clean. I feel that you owe me some consideration as this is reputed to be the best porcelain tile that I could buy. I think the designer should have known that the tile would be impossible to keep. The reason that I chose EXPO in the first place is that my son and wife used EXPO (then in Plano, TX) to do an extensive kitchen remodel and they had excellent results and tile floors that are beautiful and easy to keep clean. I was going by their experience when I chose to use you. And I want to do a kitchen remodel also but am reluctant to use your company unless you are willing to do something about my tile problems.

I paid Expo Design Center of Redondo Beach 750.00 to retain a designer to choose items from their store that where suitable for my home. Every item the designer chose had to be returned and another chosen because they where inappropriate for my home. By inappropriate I mean that the items did not fit or work with the home not that I did not like anything.

Their granite installers did a very poor job and the granite looks horrible. They damaged my kitchen cabinets and I had to pay someone to repair them and the brand new paint on my back yard fence had to be redone due to them. Worst of all Expo's paid designer Jennifer Garrido chose a type of hardwood that cannot go into my house. She told me it could-I bought it on her word- and found out from over 40 installers it cannot be installed as EXPO described and estimated. I am a senior citizen and feel they took advantage of me. Their company refuses me a refund on the hardwood that they told me to buy even though it cannot be used and it is still in boxes.

Expo design center new store manager Herb who knew nothing about the case lied in Small claims court. His paid employees lied to him and he lied to the judge on what transpired.

On January 1 I purchased bathroom tile and paid a deposit for installation; a vanity, vanity top, faucets, and a deposit for the installation of the vanity. Somehow the vanity order was disappered from the computer system although the deposit for the installation did not. Tile is basically complete. Becuse of the screw up in the vanity order the vanity arrived two weeks ago. I then started calling the expediter at ExpoDesign almost dailey. The expediters no longer return my phone calls and they have yet to have one of their plumbing subcontractors contact me.

I ordered new vanity cabinets and a corian sink top with double bowls from Expo on 4/3/05. I was told that it would take 14 days to have the custom order completed and they would call when was delivered to the store. On 4/4/05 I realized that I needed a couple of accessories to make the order complete and did so over the phone. The woman who took my order, Donna in K&B was very helpful. When I added pieces to my order on 4/4/05, Donna was off but McKenzie was also very helpful. Then to verify all items, Maureen, the Operations Mgr called and she too was helpful. The problems began after the ordering process was completed.

I received a phone call from Expo on 4/13 stating that my order was in and could be picked up. My contractor wasn't ready for installation & so he said he'd pick it up Monday 4/18. I phoned Expo back and advised them of such. Then then called again on 4/16 advising that my order was in and it could be picked up (again). And, again I advised them that it wouldn't be picked up until the 18th. As we all know, things happen and the contractor couldn't pick it up until Tuesday. Then Expo calls AGAIN 4/18 to tell me that my order can be picked up.

My contractor goes in on Tuesday and guess what - it's missing the Vanity Top!!! He takes what they have and calls me to tell me that the top isn't in. I call Expo and get treated like an idiot (why would you schedule your contractor to install items that aren't in?? When we install items, we make sure all the pieces are there before scheduling an installation were a few of the comments I'd received from Darlene and Carrie - two store managers. This was on Tuesday. Today is Thursday and I had to call them (and of course got voicemail every time) to see if it's in!! I will NEVER do business with them again and am in the process of writing the corporate office a letter. Not sure where it will get me but, I'm sure I feel better at the end. If any one knows what other actions can be taken, I'd gladly appreciate any suggestions!!