Robert of Toronto OTHER (04/24/08) In February of 2008 I went to Home Depot, Gerrard Square, to arrange a bathroom renovation. The bahtroom consultant took my order and arranged for Valleywood Renovations, the contractor for Home Depot to do the work. They were late getting started. They delayed the start date 3 times and finally got started on March 26, 2008. They sent over 2 young guys who turned out to be pretty immature. The installation has had to be redone three times due to ill fitting parts ie. a bathtub that was too long. The tiles around the tub were not lined up properly and looked sloppy.
The two installers did not appear to know what they were doing. One of them confessed that he had a drinking problem. They made a mess of my apartment and the common area in my building gettng me into trouble repeatedly with building management. They wouldn't show up for days on end. They've had the flu, broken fingers, cuts, an eye injury where tile got stuck in the installer's eye and a back sprain. I had to call in a Home Depot field manager. She seemed sympathetic to my concerns but did not seem able to do much to get the installers back on track.
Now, it is April 24, 2008 and the installers have disappeared. The bathroom is in shambles. Nothing has been complete. There is debris all over the floor of the bathroom, my foyer and balcony. The bathroom tiles have not been installed. The bathtub is propped up on two pieces of drywall that the installers appeared to have torn off of a sheet of drywall. Home Depot won't return my calls. I've been essentially left high and dry. I've not been able to sleep. I don't know what to do at this point. I suppose I will have to hire another contractor to take over. That will probably set me back another couple of months. There goes my summer! I went to the Home Depot store originlly because I thought I could rely on them to do a job that is backed by a huge company with a reputation to maintain. I couldn't have been more wrong.
Pam of St Joseph MO (03/10/08) I made an appointment through a home show in St Joe. for a price quote on a shower stall and tub liner. Even after the phone ordeal, I had a sales person come out who was very kind, but what turned me off to continue dealing with home depot was when he excused himself to go to his car to make a call to his manager before giving me a quote. I felt it was unprofessional to leave to make a call. I felt that the call should have been made and not so secret, was there something to hide or what? If this is the procedure then you need to make changes. I have purchased all my appliances through home depot and also my daughter's, but will not be signing any contract jobs.
Gary of Houston TX (03/02/08) After getting some 3/8 compression fittings for customers new sinks, 8 out of 10 leaked. When returning the product, the managers first answer was: You are the 1st to complain about it. She was totally familiar with the product and how bad it was. What about the 4 hours that I have spent messing with it? No discounts there.
I have spent a day or two in labor trying to deal with bad plumbing products from Home Depot. Upon returning the product, I was faced with ridicule as they made it out to be my mistake.
Sandra of Cave Creek AZ (02/25/08) I called the latest and greatest division at Home Depot called Home Services to set up an appointment to have my bathtub replaced and my shower tiled. A salesman came out and showed me various remodeling estimates in my area and then gave me an estimate of over $22,000. He refused to break out the price of the materials (for example, he would not tell me the price of the actual bathtub) and told me that he could not do that because he everything was a packaged price. I'm a little confused because I was not asking for the cost of a bathroom remodel. The only thing I wanted was a new bathtub to replace the existing tub and the current shower to be re-tiled. All of the plumbing is there, the cabinets are not to be replaced, the counter top was fine, the placement of the shower and the bathtub would remain the same, yet I was paying basically the same amount as a brand new pool for two things in my bathroom. Shame on this new division of Home Depot called Home Services. I have used Home Depot in the past for many projects and they have never refused to break out the estimate and they have always given me a reasonable price for installation. This latest and greatest division is a rip-off so don't use them!
Robert of Dallas TX (01/16/08) Went into Home Depot to order tub. No one was in the department, so I went to customer service. They said you have to order in the department. Paged Lenny for 10 minutes to no avail. Went home and ordered Kohler tub on the internet, and I was eligible for a $25 gift card. Sent in rebate form and was advised not eligible. Called and read them the model number SKU from the internet 3 times. When the customer service rep wanted me to read it a fourth time, I advised her I had an MS in Accounting and asked her for her supervisor. She said the supervisor was not available, and would call me back. Never did.
I'm still shagging the rebate after getting a $20 Home Depot "I'm sorry" card--but they are still not fixing the problem. I will go to Lowe's forever, after I get out of this. Home Depot also sells American Standard faucets for Kitchen and Bath which are possibly leaky.
Emotional trauma of dealing with people who have little concern about you. Home Depot used to care.
Gabriela of Manhattan Beach CA (05/01/07) Did not get bathroom remodeling done in a timely manner. Received wrong materials, color & sizes to all items purchased through the store. Was treated rudely and unprofessionally by design manager. Did not received expertise design advice as promised. Was charged over & over again for their mistakes and have not had a working bathroom for over 5 months.
We have spent over $5,000.00 in items and materials from this store, but have not received what was promised or gauranteed. This whole process has caused me and my family extreame emotional distress, stress and inconveniance for the last 5 months.
Rebecca of Portmouth VA (03/31/07)
I purchased a sink and faucet with the extra parts needed. I paid $185 to have the new sink installed. When the contractor from Perez Plumbing arrived he said the $185 only covers the pull out and put in of new sink. It does not include hooking up the sink and that there will be an extra charge of $95 and hour, plus parts. I paid $112 made out to Home Depot, not the contractor. The following day I was on the phone with contract in hand demanding my money back for the extra work. Nowhere in the contract does it say if the old drain and new drains do not line up then there will be an additional charge for plumbing. A Mr. Smith came to my home, took pictures and agreed with me that the $185 was to cover the entire instillation. It's been two weeks now and I still don't have my money.
Marc of Baldwinsville NY (12/28/06) I ordered a tub shower via an associate who was having difficult. It seemed as though she had the order straightened out when we made the final purchase. The fist delivery was incorrect. The second delivery arrived and my contractor went to pick it up, verified the product SKU and brought it to my house telling me he verified this with the store.
The contractor ripped out the old tub shower and upon removing the product from the box, my wife realized that it was the incorrect product...one we did not want. The description on the invoice was what we wanted...the ID number associated with the item was incorrect. In other words, from a word perspective it was what we ordered, but from a SKU perspective it was not. I called the home depot and told them that they needed to allow us to install the incorrect tub shower (so that I had a place to wash) and that they needed to compensate the contractor (and me) for the additional labor. This was agreed upon and the appropriate invoice was sent to the manager. It has been a run around ever since.
It's not so much the money, but the treatment, lies etc. I am having to deal with at this store. It's ridiculous. The value is $750 for labor.
Susan of Gresham OR (12/12/05) On 7/15/05 I contracted with Home Depot to remodel my master bath and replace all doors in my home. The job was to begin mid August and take approx. 6 weeks, ending late September. All materials were on site per the schedule, but the job dragged on, with no sense of urgency on the part of the contractor to complete the tasks, and no real help from Home Depot to get the contractor to perform.
The problem is the with the general contractor (a Home Depot's subcontractor). They are poor at scheduling the subs, and have provided ABSOLUTELY NO supervision. There has been nobody but me supervising the work of the subs. What have I found? Permits not pulled, inspections not called for, things mis-measured, accurate information not transmitted, so things need to be done and then re-done after I get home and inspect.
(NOTE: I gave them a plan with notes from my architect )
Days at a time when nobody shows up for work, then when I call I hear, "really? Nobody's there? Let me make a call then I'll get right back to you." But nobody ever does. We are now 16 WEEKS into the project. Home Depot requires 100% payment in advance, so there is no leverage for the consumer when the contractor doesn't perform. My only recourse is to hire another contractor then take Home Depot to court to recover damages.
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