Home Depot Bathrooms

On July 2011, I ordered two MasterBath vanities. On August 12, 2011, the contractors installed vanities and found: 1. Doors rubbed on vanity when opening, causing excess wear. 2. The screws were misaligned on the doors during installation and won't allow for up/down adjustment. 3. Dark stain drips/areas around the trim work. 4. Screws stripped that holds the front fascia panel to the outer drawer was stripped (2 drawers).

The choice was to send back (6-week delivery) or install and deal with it. The side panels were to arrive separately and I got a call that they were damaged in transit. UPS shipped back to MasterBath for reorder. A few weeks passed and I received a call that the side panels arrived. I went to pick up. The panel color (both pieces) was much darker than the toe-kick and vanity. This was acknowledged by Home Depot panels, reordered and now included decorative end panels.

A few weeks later, I got a call that the parts were in. I went to Home Depot, but only the side panels arrived and the decorative side panels didn't. I found out they were never ordered from last time. I inspected the panels only find out that the color was still too dark. This was acknowledged by Home Depot and they had someone in cabinet department make a call to MasterBath to ensure that the proper color panels and decorative panels were ordered correctly. At this time, we discussed compensation for all of the issues with the manager on duty. They said they would first call MasterBath to see if they'd provide a refund and if not, they would need to speak to the store manager for Home Depot compensation. I was told that if Home Depot will compensate, it would have to be in the form of gift certificates.

A few weeks later, I received a phone call from Home Depot. The parts were in. I went to Home Depot, but only one package arrived. I didn't inspect the package and will wait until all parts were in. I drove back home. On October 13, I received a phone call from Home Depot that the parts were in. October 14, I went to Home Depot. All parts were in and upon inspection, the panel color was still too dark. The manager acknowledged this. The decorative end panels were the correct color. At this time, I accepted all parts as it was 2 months since the install and both bathrooms needed to be completed. At this time, we discussed compensation again for all of the issues. The manager said they would first call MasterBath to see if they'd provide a refund and if not, they would need to speak to the store manager for Home Depot compensation (again). The manager had a work associate place a note in the computer system for them to call MasterBath on Tuesday, October 18.

Tonight I went down to the salon to do maintenance work and when I got there my Pegasus sink was blown up glass shot about 6 feet. I have it on video with my security cam. Here's the crazy thing! About a year ago, I was called by security to come to my salon because it was flooding! When I got there the bowl was broken and glass was everywhere. There was a big chunk of glass on my faucet lever and the water was running. At that time I thought my employee had left the water running. But today I realize that the glass blew, knocked the lever and turned the water on causing the salon to flood. This is a serious issue and it caused some serious damage. I would really like something checked out on these sinks, as I just saw someone in NY reporting the same issue. This is two blown up sinks for me in two years and I have the last one on video! You can contact me if you need this for evidence. I am getting this sink out of my salon ASAP!

We ordered a Vanity. I was not made aware by the associate that the Vanity comes without certain areas complete (like side panel, kickplate, etc.). It was extremely shoddy work. The nail was sticking out of medicine cabinet. The doors on Vanity were lop-sided and one was larger than the other. The company we ordered through Home Depot with was called MasterBath. We have asked for a complete refund, and they refused. They are sending all the items back to MasterBath to have them send us new ones.

During the last week in November, my wife and I purchased from homedepot.com two granite vanity tops, two bathroom vanities, a medicine cabinet, and a mirror for the two bathrooms we were in the process of renovating. In addition to the online purchases, we purchased nearly $3,000 in material from the Home Depot Store in Patchogue, NY. Although the Home Depot Store has been wonderful, including exceptional customer service, Home Depot Online has been a complete nightmare. The 6 items we purchased online originally all came damaged, which resulted in us having to drive each item to the local store to return. This process included heavy lifting, travel, time, etc. These damages included dents, color distortion, broken items, chips, etc. As a result of this, we had to reorder each item and delay our renovation project. Although 5 of the items have been received with slight imperfections, we have accepted them due to lost time and cost related to contractors.

The reason I lost patience and decided to write to Consumer Affairs lies in the final item holding up the completion of the project--a vanity cabinet only. I have been told since 12/16/10 that it is in transit, it went to the wrong location, it was damaged and sent back, it will be there tomorrow, and the delivery service will call. All of which were false promises. I would like to finish my project and move on but I need the vanity cabinet because it matches the medicine cabinet I already received. And Home Depot is the only place I can get it. At this time, I ask for your help in not only getting me the item as soon as possible, but recouping some of my lost time, aggravation, and expense. Although I have received some discounts on the previous items, discounts don't get the product in my hands or my contractor back at my house to finish the project. Thanks.

I purchased a hand held shower hose replacement from The Home Depot on 8-28-2010. When I opened the package, I smelled pungent odor. This odor was identical to the odor that I had previously smelled when handling a power cord attached to an air pump that I had purchased from Costco. The warning attached to the extension cord said similar to the following: "Danger, the insulation of this cord is toxic and has been known to cause cancer. Wash hands after handling this cord."

I've also smelled this same toxic odor on various black colored plastic and rubber items in small discount stores like the 99 Cent Stores. My guess is that specific USA and China business persons make a profit—at the expense of the consumer—on these toxic items by bypassing the required safety standards that most USA companies are required to adhere to. This black toxic rubber and plastic has been coming in to the US in toys, tools, and electrical insulation, for about 4 years now.

This toxic distribution has been ramping up and now has invaded the sanctity of my shower. The water coming out of this toxic shower hose is often swallowed by consumers. It took me some time to find a website that would allow me to report this. The persons responsible for not policing nor examining the chemical composition of products imported to the US should be replaced. It's in your hands now. My nose and some hand soap may have prevented future cancer, but who really can tell?

Our Pegasus glass vessel sink spontaneously exploded. There was no one near it (thankfully) but the force was so strong that pieces are impaled into the wall and shot out more than 6 feet out of the room. The pieces were no more than an inch and were still making a sizzling sound after the explosion. It was a shocking noise that seemed to come out of nowhere. It is a rarely used sink as well. I called Home Depot, which was where this was purchased from as a special order, and they are sending me a replacement sink. But I wanted to have this documented and we are somewhat concerned to install the same sink again, even for free. There is no doubt someone would have been seriously injured had anyone been near the sink at the time.

I went into Home Depot today, Sunday, July 25th to return two light plate covers for the bathroom and get another color. I bought brushed silver but ended up buying a Moen towel rack and paper holder in a bronze color. I wanted to trade in the silver ones for bronze so they would match in the bathroom but I was told that they didn't have any that matched the Moen color because they have cut down purchasing all of the styles that they used to. I asked why they would sell Moen bathroom products in different colors and not have matching switchplates and if I can order them. The serviceman said yes, but since the purchase would be under $10, I would have to pay $7.50 shipping and handling. I said that I would try Lowe's.

I then proceeded to the return desk, where there was a line of three people waiting; one person at the return register and five employees behind the same counter just standing around. There was a greeter who came over and tried to call the manager, Ben, but could not get a hold of him. When it was my turn, I asked the girl why she was the only person helping people. She shrugged her shoulders and was not looking too happy either. When I left, I questioned the greeter and at that point, he told me that when he came over he was trying to reach the manager about this. If I was this manager's boss, he would be constantly walking around the store, I mean constantly.

I have many things to do today and quite honestly for me to take time out of my day and use my time for this is making me even more angry.

We are very dissatisfied with an order we placed for a bathroom sink recently through Home Depot. On April 10th, we ordered the Sonata Urban 24 Inch vanity with white porcelain top in espresso. The first time it was shipped to us, we accepted the shipment, and when we had someone at our house to install the sink, we realized that we were sent the 32 inch since instead of the 24 inch. We returned the 32 inch to the store and had to reorder the 24 inch sink on May 26th. Again, the wrong sink size, 32 inch, was sent to us and we had to refuse it.

I spoke to Home Depot's customer service area to see if they could make sure they were sending the correct one for the 3rd time and the women said that they would double check it. I was concerned at the fact that it didn't sound like anything was ever double checked before being shipped previously, but she said that she would ask them to. We ordered it for the 3rd time on June 4th. For the 3rd time, the same 32 inch vanity was sent. At this point, we didn't have any faith that the correct sink would be sent and we did not want to order any further through Home Depot.

We ordered the same sink through justvanities.com. We received the sink about a week later and it was the correct one. The person delivering the sink said it came from Home Depot's warehouse. How is it possible to order directly through Home Depot three times and receive the wrong sink every time and when we went through another company, it was correct the first time? No one at Home Depot was willing to overnight the product to us either and made us go through the same process three times.

Through Home Depot, I had some rebates to use to lower the price on the sink and with the first order, we were going to get it for $624.48. When I had to reorder the sink I was given a $50 rebate and they said that when we received the sink, we have to call back for another 10% discount. I should have only paid $617.20 for the sink. Since we could not get the correct sink and had to go through another company, we had to pay almost $200 more for the sink. We paid $805.69. We would like get our money back since we paid more for the same item that we were trying to get from Home Depot and in the end, it did come from Home Depot.

This is very frustrating to us as customers as we had to wait over a month to finish our bathroom and also delay the people installing it for us. We have done a lot of business with Home Depot and have many more projects to complete, but at this point, we will be second guessing about ordering or doing business with Home Depot in the future.

I tiled my bathroom last year. I needed the same tiles as I needed to replace and add a few. The reason is that I changed the doorway from the hallway to the other wall for a suite to the bedroom. So I only needed 18 more tiles. First I was told that I could not buy the tiles separately. So I questioned this because I bought last year 4 packaged boxes of tiles. I had installed them and when I was a few short, I came back to Home Depot and they allowed me to buy them (the tiles) separately last year. Now by the time I tried my options by asking a lot of questions, I had 4 home Depot workers serving me.

One was surprised that Home Depot still sells the old tiles still. So I'm glad that I picked them up today they might be sold out (I think because of her comment but I'm not sure that this is true). I feel that they have not been honest with me. I also was told that the tiles are double the price when sold separately. So I decided that it was better to buy a packaged box at the better price. When I went to do this I had 4 ladies standing together at the end of the row where the tiles were displayed watching me and talking between each other.

I felt intimidated and Instead of grabbing a box of tiles, I went past the 4 workers and asked another worker I found and explained the situation completely. To make it short,I wanted 18 tiles to finish the job in my bathroom. This employee said the tiles are the price that is listed not double when you buy them each. So that is what I did, I bought 18 tiles. My complaint is that I went through a lot to get an honest answer. My time shopping was damaged because I wanted to finish this job and go camping on the weekend with my wife.

Purchased a toilet and was not informed that we required certain parts and most of all a seat that went with the base. The salesperson had no clue.

I purchased the frameless shower door from The Home Depot 2 years ago when I was renovating my bathroom. I'm very sad and disappointed to say that on Saturday June 19, 2010 my shower door exploded. My cousin who was visiting from out of town was about to take a shower. He turned on the water and closed the shower door and seconds later it just exploded and glass was everywhere. He sustained minor cuts from the glass which I felt very bad for him, but I was more relieved that it wasn't my 10year old son in the shower at that time or his grandmother.

I went back to The Home Depot store to report what had happened and the sales clerk told me that the door wasn't shatter proof. He said that if the door was slammed very hard or an object hitting it that can cause it to break but nothing of the sort took place. I had to purchase a shatter proof shower door which was not to my liking; it has a design on the glass which prevents you from seeing the beautiful tiles in my shower.

My wife and myself are getting older and we need to have our bathtub replaced with a shower so we can continue to live in our home here in Dallas. We called Home Depot, who sent Statewide Remodeling to our home. They gave us an estimate that was three times what another contractor gave us. We are living on SSI and we have to watch our money. The salesman keep saying that we were "getting a good deal" and we should sign today to take advantage of their sale. I think that this was just a case of the company trying to take advantage of an older couple and think that all seniors should be aware when dealing with this company. $8900.00.

I am writing this email to express my disappointment with extremely unprofessional service at the Home Depot Mill Basin store #6158. We had placed a special order for an American Standard Ravenna Sink with pedestal leg and a towel bar. We had specifically ordered this sink with a towel bar! The sales person wrote everything down and informed us that everything should be delivered to the store by May 5th, 2010 and someone from the store will contact us to let us know that it is ready for pick up.

When no one contacted us by May 8th, we have called the store ourselves and were told that the order has been delivered on May 5th and they don't know why we were not contacted. We picked up the order later that day. The pick up process took about an hour because even though they knew that we were coming to pick it up that day, no one bothered to bring the box upfront, so we had to follow a sales person around until she found our order.

We brought the box home and when on May 11th, the workers opened it to install the sink, it turned out that only the basin was in the box, there were no pedestal leg or towel bar! We contacted the store the following day to inquire about this issue, and after being passed from person to person and having to call back because the right person was not in and the manager was in a meeting, as we were told, some representative told me in a very rude manner that they had both the pedestal and the towel bar in the store. There was no apology for the inconvenience this had caused us. The representative became very annoyed when asked if she was sure that both the towel bar and pedestal sink were at the store. She stated that they were. We had to go back to the store to pick up the rest of our order.

After getting to the store and having a sales person do the runaround again trying to find the box, even though we were once again told that it would be waiting for us by the service desk, when the box was finally pulled, it turned out that only the pedestal leg was in it. There was no towel bar! I have spoken with the assistant manager and the person who originally placed the order. It turned out that the towel bar was not ordered because the person placing the order became confused while placing the order and forgot to check if she actually ordered the towel bar. We had to reorder the towel bar and the sales person told us that it will be delivered in 2-3 business days to the store. We called today to see if the store received the order, and we were told that the order might(!), only might, be delivered on May 22nd! We have never encountered such professionalism and rude treatment!

In December of 2009, this Home Depot store was suppose to be doing my bathroom shower re-modeling. I sign the papers in January and inspection was done in February of 2010. I have been in touch with Home Depot to have this service cancelled and we are in the process of back and forth. My bathroom has been out of use since February and I am very frustrated with these people. I did financing through The Home Depot and I have to pay in full the balance in six months which is May or June. How can I pay for something I don't have? I just want this cancelled and done with and my bathroom back to its original state.

I had HD install a complete new bathroom. They had to be called back 2 times before I gave up on them. They lost the specs for both the cabinet and the tile - so we had to start all over which put us low on the list and they said it wasn't their fault. The tile along floor isn't level. The tile on the wall has gaps between the tile and the wall. They tore out the old cabinet and the new one was smaller and didn't fix the wall where the old cabinet was. They handed me a can of spray and said "I could do it". I was going to paint the bathroom and when I started taping to paint was when I noticed all the errors.

I ordered a Kohler Whirlpool tub at $2145.00. I was promised delivery on 2/8. I received a delivery of a toilet tank/no bowl which I did not order. Initially, I was told I ordered the tank. Second, they admitted that they sent the wrong item and that my Whirlpool was out of stock and would not be available for reorder until March 4, with approximate delivery of 10-14 days from that date. I was never informed of the out of stock status. Each time I contacted Home Depot regarding order status, I was informed it was in transit. I gave allowances for delay secondary to the weather, but my bathroom was prepped for the delivery date initially given and I cannot proceed until my tub arrives.

I was given the option of reordering with a 20% discount or refund. An arrangement to pick up the toilet was to be made by Home Depot. I made the choice for a refund and was then told no money would be refunded until the toilet was picked up. The worth of this toilet tank is nowhere near $2145.00 and I felt that I should not have my refund held hostage for their mistake when I need it for the purchase of another tub elsewhere. I did speak to a supervisor who promised to expedite my refund. This is not the first problem I had with Home Depot. It usually involves big purchases or service. The problems have usually been resolved with refund of some of monies paid, but the incompetence and negligence shown is poor customer service. I do not choose to shop at Home Depot again. I plan to purchase a Whirlpool at a longtime local plumbing supply store.

We ordered the vanites on 10/17/09. That would give us the vanities at approximately 11/7/09. That worked perfectly into our timeframe as our contractoer was scheduled to start the job on 11/2/09. On 11/9/09 we called Home Depot to get the status of our order. We were told that the delivery was delayed and that the order was now due on Monday 11/16/09. We were not happy about that, but we wre able to work that date out with our contractor. Beginning on 11/16/09 we went to The Home Depot store and/or called the store every day. Every day we were told that our order was ging to be on the truck due in "tomorrow". Today is 11/22/09 and we still do not have our vanities. The Home Depot has no real explanation. They just keep apologizing. Ou contractor has now pulled off of our projet and has started a new job. He tells us that he will have to reschedule us for a later date(unknown date at this time). We are 4 days away from Thanksgiving and my guest bathroom is not useable. What kind of recourse do I have against The Home Depot? Especially given the fact that the literature that we were given says "Delivered to your Home Depot store in 21 days"

purchased a light fixture for the bathroom. It was a hampton bay one with three lights about a year ago.

the metal on the light fixture started to rust. both home depo and hampton bay stated that it is not their problem and refused to help. this was not a cheap fixture and we feel like we wasted our money on a poorly made product.

My husband purchased an American Standard compact oblong toilet on Tuesday of this week. He went back Wednesday evening to purchase the same toilet for another bathroom. My husband brought it home and started to install and saw that it was not the same toilet. He specified that he needed a 10 inch ruffin, but, the guy gave him the wrong toilet. Here it was 11:30 at night and after the install there was quite a bit of leaking. He had to take the toilet out and repack everything for return in the morning.

He went back to Home Depot and was in the process of returning when a guy named Armand told him that by law, he cannot return a toilet. My husband explained that he was sold a wrong toilet last night and that he was NOT a plumber and did NOT know this so called law. My husband tried to explain that Home Depot made a mistake in selling him the wrong toilet. This Armand called my husband a Liar. I am appalled by this kind of manner in which my husband was treated.

My husband stopped at the Home Depot before he started his day at work, and this guy just kept giving him a hard time until eventually he decided to refund his money. He wouldn't even help my husband by seeing if another Home Depot had the toilet hookup that he needed. I know times are bad and people are stressed not knowing which way our economy is going, however, customer service is a very important part of this Armand's job

The only consequence was getting refunded after quite a bit of intentional mental anguish.

Period.

I expect to have my fan fixed this week.

I ordered two bathroom light fixtures and received them on 08-21-08. There were two light globes broken and I called on 08-22-08 to order replacements. I spoke to Tina and she assured me I would have the new globes within two weeks. Trying to be patient I waited until 09-15-08 and called to check on the globes. This time I spoke to a very helpful lady named Beverly. I was told that the globes had been incorrectly ordered. So, now we start over again with the order. I was told that a rush would be put on the order since it had been goofed up in the beginning. I had hoped the globes would arrive within the week with a rush since the normal time had been two weeks.

I called again today 09-22-08 to check the status on the replacement globes that originally came to me broken. I spoke to Amy and she informed me that the order had been forwarded to the manufacturer and that it would be at least another week. Yes, I am irritated. I have a new light sitting in the box for 6 weeks by the time its installed. No more online orders from Home Depot for me.

My time is valuable and one phone call should have cured the problem of receiving two broken globes. Instead I have now made three calls and the fixture is still in the box.

Besides the poor customer service, avoid buying MasterBath bathroom cabinets like plague. In fact, avoid going to Home Depot for anything that they have to special order. It's not cheaper. Lead times are long. MasterBath products arrive incorrect and then you wait another 3 weeks for the replacement.

I wasted time and gas to pickup and then return the wrong product. My tenants demand a refund of their rent since they cannot use the bathroom sink. My contractor has to come back. The granite people cannot measure for the countertop. And the whole time HD has charged my purchase and taken my money.

During the closing John said to my wife and myself several times that if, in the process of replacing a 30 year old plastic shower liner with a new one from Home Depot, they would take care of it. That we were not to worry and that there would be no or minimal charge for the as yet unknown repair.

When Jose came to install the liner he cut out dry and perfectly good drywall, and found that there were some electrical wires that needed to me moved and that there was a build up of grime in the shower drain. Jose called his boss and within one hour they walked off the job and informed my wife and I that when we got these issues fixed they would be back.

When asked about the help, John informed my wife and I that we should read the contract. Then he advised us to call his nephew/Cousin? and we were told that he doesn't work for free. They have abandoned the job. We are totally without a bedroom shower.

I ordered a master bathroom vanity set which included a double-bowl granite countertop on 11/11/2005. My husband, a contractor was sent to Iraq nearly a week later and spent (18) months the first time and another (10) months the second time with only (3) weeks of actually being home. During this time, I was not able to have the vanity and sink installed.

On 7/14/08, my husband and I hired a contractor to install the vanity/sink combo. To our dismay, we were informed that the sink was cut incorrectly. The vanity itself was 60 wide that included double sink bowls and a 12 drawer in the middle. The actual sink was cut 60 wide with double sink bowls and no 12 space in between the bowls to accomodate the 12 space in the middle. Therefore, it did not fit.

We visited the Home Depot store where purchased on 7/22 and spoke to the department manager Bob. He informed us that he would contact his corporate office to see what could be done. I contacted 'Bob' on 7/29/08 and was informed that nothing would be done on our behalf due to the length of time involved. While I understand that the length of time was rather long, it does not preclude Home Depot from any wrongdoing on the part of providing a quality product. The representative that initially took the order on 11/11/05 (JAP810) did not properly enter in the specifications correctly. The issue of the wrong size still stands. We would like to have the countertop replace with a comparable one at no charge or not to exceed 50% of retail.

Cannot use masterbathroom sink.

on 6/25/08 i went to home depot to pick up my special order. that included a hot tub, toilet, apron for hot tub & toilet seat. I waited for 2 hours to get the following results. the service department couldn't find the hot tub or apron. they only found the toilet which was in 2 boxes & the toilet seat in another box. when we got the toilet home we heard something shaking in the toilet box. we opened the outer box which has no damage & took out the white box that the toilet is in. the toilet is shattered. we didn't open the box.

i immediately called home depot spoke with ana martinez (who's very helpful) not like the service dept. i will return the toilet Saturday. Also no word on the hot tub & apron. I'm very annoyed. this sets my whole project back again. The president of home depot really needs to take a good look at his management there. this is the worst home depot i've ever been in. There's a lot of bad language used & unknowledgable people working there. I'm going to take this higher.

My time is precious. I would like to be compensated for my time.

I purchased a vanity set that was on display at the Home Depot. After calling them seceral times I was told part of my order was being deliverd. The vanity, vanity top, and faucet. Iwas told the sink was on backorder.Upon delivery I realized that I had the vainty and the sink, the faucet was still at the store, and what I was missing was the counter top. I have since, after calling them and being blown off many times , found out that the counter top was not available until much later. I have already paid for it. Leaving me to feel as though I have been robbed. I have given money for a purchase that the seller is incapable of providing. Isnt that the definition of theft?

I missed work to wait for an incomplete delivery. I have had to suffer the embarassment and inconvenience of having an unsighlty and nonfunctioning restroom in my home.

In February of 2008 I went to Home Depot, Gerrard Square, to arrange a bathroom renovation. The bahtroom consultant took my order and arranged for Valleywood Renovations, the contractor for Home Depot to do the work. They were late getting started. They delayed the start date 3 times and finally got started on March 26, 2008. They sent over 2 young guys who turned out to be pretty immature. The installation has had to be redone three times due to ill fitting parts ie. a bathtub that was too long. The tiles around the tub were not lined up properly and looked sloppy.

The two installers did not appear to know what they were doing. One of them confessed that he had a drinking problem. They made a mess of my apartment and the common area in my building gettng me into trouble repeatedly with building management. They wouldn't show up for days on end. They've had the flu, broken fingers, cuts, an eye injury where tile got stuck in the installer's eye and a back sprain. I had to call in a Home Depot field manager. She seemed sympathetic to my concerns but did not seem able to do much to get the installers back on track.

Now, it is April 24, 2008 and the installers have disappeared. The bathroom is in shambles. Nothing has been complete. There is debris all over the floor of the bathroom, my foyer and balcony. The bathroom tiles have not been installed. The bathtub is propped up on two pieces of drywall that the installers appeared to have torn off of a sheet of drywall. Home Depot won't return my calls. I've been essentially left high and dry. I've not been able to sleep. I don't know what to do at this point. I suppose I will have to hire another contractor to take over. That will probably set me back another couple of months. There goes my summer! I went to the Home Depot store originlly because I thought I could rely on them to do a job that is backed by a huge company with a reputation to maintain. I couldn't have been more wrong.

Depression Stress Frustration Expense Extreme inconvenience

I made an appointment through a home show in St Joe. for a price quote on a shower stall and tub liner. Even after the phone ordeal, I had a sales person come out who was very kind, but what turned me off to continue dealing with home depot was when he excused himself to go to his car to make a call to his manager before giving me a quote. I felt it was unprofessional to leave to make a call. I felt that the call should have been made and not so secret, was there something to hide or what? If this is the procedure then you need to make changes. I have purchased all my appliances through home depot and also my daughter's, but will not be signing any contract jobs.

After getting some 3/8 compression fittings for customers new sinks, 8 out of 10 leaked. When returning the product, the managers first answer was: You are the 1st to complain about it. She was totally familiar with the product and how bad it was. What about the 4 hours that I have spent messing with it? No discounts there.

I have spent a day or two in labor trying to deal with bad plumbing products from Home Depot. Upon returning the product, I was faced with ridicule as they made it out to be my mistake.

I called the latest and greatest division at Home Depot called Home Services to set up an appointment to have my bathtub replaced and my shower tiled. A salesman came out and showed me various remodeling estimates in my area and then gave me an estimate of over $22,000. He refused to break out the price of the materials (for example, he would not tell me the price of the actual bathtub) and told me that he could not do that because he everything was a packaged price. I'm a little confused because I was not asking for the cost of a bathroom remodel. The only thing I wanted was a new bathtub to replace the existing tub and the current shower to be re-tiled. All of the plumbing is there, the cabinets are not to be replaced, the counter top was fine, the placement of the shower and the bathtub would remain the same, yet I was paying basically the same amount as a brand new pool for two things in my bathroom. Shame on this new division of Home Depot called Home Services. I have used Home Depot in the past for many projects and they have never refused to break out the estimate and they have always given me a reasonable price for installation. This latest and greatest division is a rip-off so don't use them!

Went into Home Depot to order tub. No one was in the department, so I went to customer service. They said you have to order in the department. Paged Lenny for 10 minutes to no avail. Went home and ordered Kohler tub on the internet, and I was eligible for a $25 gift card. Sent in rebate form and was advised not eligible. Called and read them the model number SKU from the internet 3 times. When the customer service rep wanted me to read it a fourth time, I advised her I had an MS in Accounting and asked her for her supervisor. She said the supervisor was not available, and would call me back. Never did.

I'm still shagging the rebate after getting a $20 Home Depot "I'm sorry" card--but they are still not fixing the problem. I will go to Lowe's forever, after I get out of this. Home Depot also sells American Standard faucets for Kitchen and Bath which are possibly leaky.

Emotional trauma of dealing with people who have little concern about you. Home Depot used to care.

We have spent over $5,000.00 in items and materials from this store, but have not received what was promised or gauranteed. This whole process has caused me and my family extreame emotional distress, stress and inconveniance for the last 5 months.

I purchased a sink and faucet with the extra parts needed. I paid $185 to have the new sink installed. When the contractor from Perez Plumbing arrived he said the $185 only covers the pull out and put in of new sink. It does not include hooking up the sink and that there will be an extra charge of $95 and hour, plus parts. I paid $112 made out to Home Depot, not the contractor. The following day I was on the phone with contract in hand demanding my money back for the extra work. Nowhere in the contract does it say if the old drain and new drains do not line up then there will be an additional charge for plumbing. A Mr. Smith came to my home, took pictures and agreed with me that the $185 was to cover the entire instillation. It's been two weeks now and I still don't have my money.

I ordered a tub shower via an associate who was having difficult. It seemed as though she had the order straightened out when we made the final purchase. The fist delivery was incorrect. The second delivery arrived and my contractor went to pick it up, verified the product SKU and brought it to my house telling me he verified this with the store.

The contractor ripped out the old tub shower and upon removing the product from the box, my wife realized that it was the incorrect product...one we did not want. The description on the invoice was what we wanted...the ID number associated with the item was incorrect. In other words, from a word perspective it was what we ordered, but from a SKU perspective it was not. I called the home depot and told them that they needed to allow us to install the incorrect tub shower (so that I had a place to wash) and that they needed to compensate the contractor (and me) for the additional labor. This was agreed upon and the appropriate invoice was sent to the manager. It has been a run around ever since.

It's not so much the money, but the treatment, lies etc. I am having to deal with at this store. It's ridiculous. The value is $750 for labor.

On 7/15/05 I contracted with Home Depot to remodel my master bath and replace all doors in my home. The job was to begin mid August and take approx. 6 weeks, ending late September. All materials were on site per the schedule, but the job dragged on, with no sense of urgency on the part of the contractor to complete the tasks, and no real help from Home Depot to get the contractor to perform.

The problem is the with the general contractor (a Home Depot's subcontractor). They are poor at scheduling the subs, and have provided ABSOLUTELY NO supervision. There has been nobody but me supervising the work of the subs. What have I found? Permits not pulled, inspections not called for, things mis-measured, accurate information not transmitted, so things need to be done and then re-done after I get home and inspect.

(NOTE: I gave them a plan with notes from my architect )

Days at a time when nobody shows up for work, then when I call I hear, "really? Nobody's there? Let me make a call then I'll get right back to you." But nobody ever does. We are now 16 WEEKS into the project. Home Depot requires 100% payment in advance, so there is no leverage for the consumer when the contractor doesn't perform. My only recourse is to hire another contractor then take Home Depot to court to recover damages.