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Sarah of Thunder Bay, ON March 8, 2009
purchased a light fixture for the bathroom. It was a hampton bay one with three lights about a year ago.
the metal on the light fixture started to rust. both home depo and hampton bay stated that it is not their problem and refused to help. this was not a cheap fixture and we feel like we wasted our money on a poorly made product.
Sheryl of Tamarac, FL December 11, 2008
My husband purchased an American Standard compact oblong toilet on Tuesday of this week. He went back Wednesday evening to purchase the same toilet for another bathroom. My husband brought it home and started to install and saw that it was not the same toilet. He specified that he needed a 10 inch ruffin, but, the guy gave him the wrong toilet. Here it was 11:30 at night and after the install there was quite a bit of leaking. He had to take the toilet out and repack everything for return in the morning.
He went back to Home Depot and was in the process of returning when a guy named Armand told him that by law, he cannot return a toilet. My husband explained that he was sold a wrong toilet last night and that he was NOT a plumber and did NOT know this so called law. My husband tried to explain that Home Depot made a mistake in selling him the wrong toilet. This Armand called my husband a Liar. I am appalled by this kind of manner in which my husband was treated.
My husband stopped at the Home Depot before he started his day at work, and this guy just kept giving him a hard time until eventually he decided to refund his money. He wouldn't even help my husband by seeing if another Home Depot had the toilet hookup that he needed. I know times are bad and people are stressed not knowing which way our economy is going, however, customer service is a very important part of this Armand's job
The only consequence was getting refunded after quite a bit of intentional mental anguish.
Ladonna of Pauls Valley, OK September 22, 2008
I ordered two bathroom light fixtures and received them on 08-21-08. There were two light globes broken and I called on 08-22-08 to order replacements. I spoke to Tina and she assured me I would have the new globes within two weeks. Trying to be patient I waited until 09-15-08 and called to check on the globes. This time I spoke to a very helpful lady named Beverly. I was told that the globes had been incorrectly ordered. So, now we start over again with the order. I was told that a rush would be put on the order since it had been goofed up in the beginning. I had hoped the globes would arrive within the week with a rush since the normal time had been two weeks.
I called again today 09-22-08 to check the status on the replacement globes that originally came to me broken. I spoke to Amy and she informed me that the order had been forwarded to the manufacturer and that it would be at least another week. Yes, I am irritated. I have a new light sitting in the box for 6 weeks by the time its installed. No more online orders from Home Depot for me.
My time is valuable and one phone call should have cured the problem of receiving two broken globes. Instead I have now made three calls and the fixture is still in the box.
Tony of Santa Ana, CA September 13, 2008
Besides the poor customer service, avoid buying MasterBath bathroom cabinets like plague. In fact, avoid going to Home Depot for anything that they have to special order. It's not cheaper. Lead times are long. MasterBath products arrive incorrect and then you wait another 3 weeks for the replacement.
I wasted time and gas to pickup and then return the wrong product. My tenants demand a refund of their rent since they cannot use the bathroom sink. My contractor has to come back. The granite people cannot measure for the countertop. And the whole time HD has charged my purchase and taken my money.
Lovelen of Waldorf, MD August 25, 2008
I ordered a master bathroom vanity set which included a double-bowl granite countertop on 11/11/2005. My husband, a contractor was sent to Iraq nearly a week later and spent (18) months the first time and another (10) months the second time with only (3) weeks of actually being home. During this time, I was not able to have the vanity and sink installed.
On 7/14/08, my husband and I hired a contractor to install the vanity/sink combo. To our dismay, we were informed that the sink was cut incorrectly. The vanity itself was 60 wide that included double sink bowls and a 12 drawer in the middle. The actual sink was cut 60 wide with double sink bowls and no 12 space in between the bowls to accomodate the 12 space in the middle. Therefore, it did not fit.
We visited the Home Depot store where purchased on 7/22 and spoke to the department manager Bob. He informed us that he would contact his corporate office to see what could be done. I contacted 'Bob' on 7/29/08 and was informed that nothing would be done on our behalf due to the length of time involved. While I understand that the length of time was rather long, it does not preclude Home Depot from any wrongdoing on the part of providing a quality product. The representative that initially took the order on 11/11/05 (JAP810) did not properly enter in the specifications correctly. The issue of the wrong size still stands. We would like to have the countertop replace with a comparable one at no charge or not to exceed 50% of retail.
Cannot use masterbathroom sink.
Elaine of Newark, NJ June 26, 2008
on 6/25/08 i went to home depot to pick up my special order. that included a hot tub, toilet, apron for hot tub & toilet seat. I waited for 2 hours to get the following results. the service department couldn't find the hot tub or apron. they only found the toilet which was in 2 boxes & the toilet seat in another box. when we got the toilet home we heard something shaking in the toilet box. we opened the outer box which has no damage & took out the white box that the toilet is in. the toilet is shattered. we didn't open the box.
i immediately called home depot spoke with ana martinez (who's very helpful) not like the service dept. i will return the toilet Saturday. Also no word on the hot tub & apron. I'm very annoyed. this sets my whole project back again. The president of home depot really needs to take a good look at his management there. this is the worst home depot i've ever been in. There's a lot of bad language used & unknowledgable people working there. I'm going to take this higher.
My time is precious. I would like to be compensated for my time.
Aaron of Austin, TX June 8, 2008
I purchased a vanity set that was on display at the Home Depot. After calling them seceral times I was told part of my order was being deliverd. The vanity, vanity top, and faucet. Iwas told the sink was on backorder.Upon delivery I realized that I had the vainty and the sink, the faucet was still at the store, and what I was missing was the counter top. I have since, after calling them and being blown off many times , found out that the counter top was not available until much later. I have already paid for it. Leaving me to feel as though I have been robbed. I have given money for a purchase that the seller is incapable of providing. Isnt that the definition of theft?
I missed work to wait for an incomplete delivery. I have had to suffer the embarassment and inconvenience of having an unsighlty and nonfunctioning restroom in my home.
Robert of Toronto, OTHER April 24, 2008
In February of 2008 I went to Home Depot, Gerrard Square, to arrange a bathroom renovation. The bahtroom consultant took my order and arranged for Valleywood Renovations, the contractor for Home Depot to do the work. They were late getting started. They delayed the start date 3 times and finally got started on March 26, 2008. They sent over 2 young guys who turned out to be pretty immature. The installation has had to be redone three times due to ill fitting parts ie. a bathtub that was too long. The tiles around the tub were not lined up properly and looked sloppy.
The two installers did not appear to know what they were doing. One of them confessed that he had a drinking problem. They made a mess of my apartment and the common area in my building gettng me into trouble repeatedly with building management. They wouldn't show up for days on end. They've had the flu, broken fingers, cuts, an eye injury where tile got stuck in the installer's eye and a back sprain. I had to call in a Home Depot field manager. She seemed sympathetic to my concerns but did not seem able to do much to get the installers back on track.
Now, it is April 24, 2008 and the installers have disappeared. The bathroom is in shambles. Nothing has been complete. There is debris all over the floor of the bathroom, my foyer and balcony. The bathroom tiles have not been installed. The bathtub is propped up on two pieces of drywall that the installers appeared to have torn off of a sheet of drywall. Home Depot won't return my calls. I've been essentially left high and dry. I've not been able to sleep. I don't know what to do at this point. I suppose I will have to hire another contractor to take over. That will probably set me back another couple of months. There goes my summer! I went to the Home Depot store originlly because I thought I could rely on them to do a job that is backed by a huge company with a reputation to maintain. I couldn't have been more wrong.
Depression Stress Frustration Expense Extreme inconvenience
Pam of St Joseph, MO March 10, 2008
I made an appointment through a home show in St Joe. for a price quote on a shower stall and tub liner. Even after the phone ordeal, I had a sales person come out who was very kind, but what turned me off to continue dealing with home depot was when he excused himself to go to his car to make a call to his manager before giving me a quote. I felt it was unprofessional to leave to make a call. I felt that the call should have been made and not so secret, was there something to hide or what? If this is the procedure then you need to make changes. I have purchased all my appliances through home depot and also my daughter's, but will not be signing any contract jobs.
Gary of Houston, TX March 2, 2008
After getting some 3/8 compression fittings for customers new sinks, 8 out of 10 leaked. When returning the product, the managers first answer was: You are the 1st to complain about it. She was totally familiar with the product and how bad it was. What about the 4 hours that I have spent messing with it? No discounts there.
I have spent a day or two in labor trying to deal with bad plumbing products from Home Depot. Upon returning the product, I was faced with ridicule as they made it out to be my mistake.
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