Home Depot Extended Warranty

Our water heater went out. We had the $99.99 12-year extended service plan with Home Depot, so we called as soon as we cleaned up the water mess. The first person I spoke with couldn't find any record of our plan - even after I provided the codes they asked for from my original receipt from 6 years ago. She said she was transferring me to another department, but she hung up. I called back and spoke to someone else that entered our information in their system so they would have it on file. They said it would have to wait 24-48 hours for a service technician to call us and make an appointment to come out and diagnose the problem and determine if it could be repaired or if it had to be replaced.

I called back later and asked if I could call a Home Depot service person to come look at it and they said no. I also called Home Depot and asked them the same thing and was told no, I must deal with the extended service department. I waited over 48 hours and called them back and was told that now I may call any local technician myself and have them come and diagnose the problem. Once my hired technician diagnoses the problem, I have to have them call the extended service plan department in order to be reimbursed for their services as long as it is $150 or less. I asked what happens if my technician says it needs to be replaced. They said they would open a new claim when the technician spoke with them and they have no idea how long it would take to get parts or a replacement because they don't know what will be needed, where it will need to be ordered from, or if it will be in stock. What technician is going to have the patience to deal with this place? This is a total scam! I'm calling the Better Business Bureau and an attorney.

I have been dealing with HD extended warranty for over a month to fix my riding lawn mower. The extended warranty call center is in the Philippines. They referred me to a company that HD does not use anymore. I contacted several HD stores and talked to store managers with no avail. I contacted HD corporate office and I am still dealing with them. At this point, I am so angry and dissatisfied with them. Since they have not delivered on their promise to fix my riding lawn mower, I want them to replace it with a new one. I am done dealing with them. My next move is to take them to court. I want everyone to know that the Home Depot extended warranty is a ripoff. HD does not deliver on promise that you paid for.

Washing Machine Extended Warranty - We called the ESP and reported that my washing machine would not spin. They sent someone out and after ordering a part it worked for about 2 weeks and started the same thing again. We called again. The man came out again and said the board was bad and ordered it. When he returned to install the board, it still did not work. He said that a mouse had chewed on the wiring harness. He ordered a harness but when it came in, it was not the correct part.

Then, they decided that the warranty did not cover mouse damage, which I fully understand. However, I have looked, my wife has looked, we paid another repairman to look and none of us can find any evidence of mouse damage. We offered to pay the man to come back out to show us where the wiring had been chewed but they refuse. They have flagged my account that I have a "mouse infestation" and will not send anyone out.

I would be glad to pay for the part and the service call if they will show me where the damage is, but they want us to prove that we don't have mice. It makes no difference whether I have mice or not. The bottom line is whether the mice have damaged my machine, but the burden of proof is on us, not them. Bottom line, don't buy the warranty if you have a pest (and who doesn't). They will not honor it.

I bought an LG fridge and the bottom of the door structure, which is plastic, has collapsed at the hinge support, therefore affecting the switch that controls the cooling of the unit. I called the warranty people, whom I purchased from in Home Depot. They said that this is not covered in the warranty since it is a cosmetic issue. My fridge needs a whole new door, and the two repair people from Unique Service have said I needed this In order for the fridge to cool properly. They do not honor their warranty from Home Depot. I believe this is a wrong, and they are robbing money from hard-working people.

Home Depot is not honoring the extended warranty I paid for. After hours on the phone with India warranty support, a waste of time. I called Home Depot corporate. Another waste of time as they transferred my call to the same idiot in India. I will never buy another appliance from Home Depot. Period. Be aware of the phony warranty.

I have and extended service plan and I have called Home Depot 2 times to fix my dishwasher problem. Everytime I call, they create a new incident and promise that someone will be coming to repair. This has happened twice. No one turned up. I cannot use my dishwasher. Please help.

I spent $299.00 on extended warranty on this generator. I use it to run my dryer in the winter, as my house runs on solar power, and winter doesn't produce enough power like the summer months. I use it to back up my primary power, however, they tell me this is not covered, as I'm using it as primary power source. **. I have been given the runaround for 3 weeks, trying to deal with this, now it seems the extended warranty is a joke. Needless to say, all the other complaints, I have read about this company. I've come to the conclusion, that I will need to file a consumer complaint with my attorney general and the BBB.

I purchased an LG Gas Range LRG3097ST from Home Depot with five-year extended warranty. After about a year and a half, I noticed the knobs getting loose. I went online to check how much they were because I figured they couldn't cost more than a few dollars. They are just plastic. LG wants $77 per knob. We have never used the middle burner (5th), so I know the middle knob can't be broken due to over usage. But all five knobs are getting brittle and cracking around the shaft. Apparently, LG has redesigned the knobs with a metal collar to prevent cracking. After reading over 100 complaints regarding the knobs, that was a smart move by LG.

Luckily, I have a five-year extended warranty. Home Depot put me in touch with JMC Appliance Repair who ordered the knobs and stated they should be covered because they are clearly functional parts. I called this week to check the status on the new knobs. Apparently, Home Depot will not cover the knobs because they claimed they are aesthetic only. The knobs are the most used part on the range. There are no other mechanical/functional/moving parts involved with the range other than the gas valve itself. The knob is the most touched part. The Home Depot product description states: "Smooth Touch controls and commercial-style knobs are easy to use."

So, how can this part be aesthetic only if the commercial-style knobs are easy to use? Wouldn't the fact that they have a use mean that they have a function and should therefore be covered under the warranty? What a scam! The sad part is I have read hundreds of Home Depot extended warranty complaints on this site. And I doubt even one person has had any positive outcome. What's the point of posting these complaints if the consumer still gets the shaft in the end?

My overall experience with the 2-year Home Depot warranty sucks! No one knows anything and can't help you! I purchased a Maytag washer in September 2010 and it has broken down recently. I still had the manufacturer warranty and Maytag came in two days and fixed it. No questions asked and they had my file. My manufacturer warranty has expired already, so now I'm supposed to have the 2-year warranty I paid for. My washer broke down again and I went to my local Home Depot on a Saturday and an employee called and faxed my warranty and receipt information to the 2-year warranty center. So everyday for a week I kept calling and they gave me the runaround. All they could say was sorry for the inconvenience and call back tomorrow. They are quick to take my money for the extra warranty but unable to help me until a ** week later.

I have wasted time and more money going to go wash at a laundry mat. I called and made a complaint twice and that department could find my warranty info quick but the warranty center couldn't the whole past week. I finally called on Sunday and they finally set me a service date and then they say if it can't be fixed because it needs parts that the technician doesn't have and then they need to schedule another service date. I need my washer now! I am so disappointed and I hope I never have to purchase anything from Home Depot in the near future. Terrible customer service!

I purchased a Makita impact drill on 7/17/2010 and made the mistake of buying the 2-year extended warranty. I would have never get the extended warranty but I was purchasing a $200 drill that has replacement batteries for $80. I figured that I would be covered for the manufacturing 1 year and the 2 additional years I purchased. The battery shorted out about a month ago and I tried to get a warranty replacement. I was informed by the horrible rep that not one thing on the drill is covered. The word they used was "consumable items" are not covered. Basically anything that can wear out in time is not covered.

I would never have purchased this worthless warranty had I been told of any of the non-covered items. I only received a piece of paper for my warranty and it says nothing about being worthless. I was told, like everyone else, that everything is covered short of dropping it off of a building or into a pool.

My LG induction cooktop will not turn on. I called the extended waranty department and got a service tech to come out within a few days. They had to order two parts and I have been waiting over three weeks for those parts. All they tell me is that the parts are in back ordered. Really? We are waiting for three weeks now for a terminal block and a filter block. I called back and the CSR keeps insisting on calling the repair place to find out more. I kept telling her that I just spoke with them and am telling her everything. She wanted to call them so she placed me on hold for 10 minutes. When she got back on the phone, she gave me the same song and dance routine that she had told me before. I am getting nowhere and no satisfaction from them. I then called the repair place and spoke with the lady there and asked if Home Depot's extended warranty had called her, and they did not. What a bunch of liars.

We have an in force Home Depot extended service contract number **. We have been advised by our local Home Depot on this date that service will not be possible due to an inability to procure our needed part until November 20th.

We are retired, ill, on a fixed income and consider this to be a burden as we will need to frequent and pay for outside laundry care. We find no fault with the local people. Everyone is very sorry but we are unable to understand why a company of the size of Home Depot could not come up with our needed part in the whole of its system.

I purchased an extended service contract on an LG refrigerator. They consistently refuse to honor the contract and will not send anyone out to fix it. Never buy a service contract from Home Depot. I have tried 3 times with these people. Each time, on each repair, they refuse to fix the problem.

I had my lawn mower picked up on August 12 to be fixed. I have not heard anything about the repair since then. I also experienced the same wait time on the repair of my washer. I know that if I were a cash paying customer, I would not experience this delay. The turn around time is not fair to warranty customers who purchased the product to help save on repairs. This should not be the norm but it has been my experience. East Coast is where it is supposed to be serviced but for almost two months? Soon there will be no more need for the lawn mower until next summer. I pay my bill on time and I only expect what was promised and within a reasonable manner of time.

Do not buy an extended warranty from Home Depot! We bought an expensive LG fridge and thought it was wise to get their extended warranty considering it was a new model. We've had to use it 3 times already for minor problems (ice maker and noise), so those were not emergencies. This morning we notice the message ER FF on the fridge display and when I got the milk for the children's breakfast it was not cold. I called Home Depot and they say the earliest they can schedule a visit is 8 days! I insisted that I need an earlier appointment, that they should be able to accommodate emergency calls.

They transfer me to the "customer care" and a very rude person tells me that when one buys their warranty it is not guaranteed that you'll get timely service. I try to get a resolution, stay on the line for over 30 minutes. Called again later, bad service again and got disconnected. Third time is a charm and I finally get someone that speaks English clearly and is courteous, but still, they can only schedule a service appointment in 8 days! So all beware: a Home Depot extended warranty is only good if you really don't need the appliance, I guess, if you're buying your second fridge or a spare vacuum cleaner.

I would like to see them disclosing it with prominence right above the customer's signature line: when you buy this warranty you cannot expect timely service. I wonder how many customers, when properly informed, will buy that service. Is it not deceptive, misrepresented information? And by the way, the LG fridge is not a good appliance. I had to take 3 half days away from work for previous service calls. Now that the fridge stopped working we lost all the contents of the refrigerator. I will have to buy a spare fridge to leave at the garage until we get this one fixed, and get more time off work to "host" the repair men.

On April 11, 2011, I called Home Depot Extended Warranty for service on my ice-maker. They told me that they were having trouble locating service for my area so they said that someone would call me back within 24-48 hours. They did not call so I called them on April 13 and was told that they were still having trouble locating service for me. Again, I was told that they would call me back.

On April 15, I called and they told me that they could not find anyone. I could find my own service and they would just reimburse $250. I declined that offer. I was told then to call customer relations. On April 15, I called customer relations and she told me that she would find someone and that they would call me back. I gave them my work number also so that I would not miss the call. I called again on April 19; still, no service. On Monday, the service guy from A & E called me at work around 10:00 and said that he would be at my home in approximately 30 minutes. That was done without any contact with me. I work in a hospital and cannot just leave whenever I want to.

The service guy then said that he would reschedule me for next Monday. I called on Friday, April 29 to make sure of the service call and they told me that they were not coming on Monday, the 2nd and that it would be May 9 before they could come. I had already taken Monday off for the call. I called customer relations to see what had happened and she said that she would check into it and get back to me. No call back--not one person has ever called me back. I called today May 2 to see if maybe customer relations had actually resolved it and they would come out today, May 2.

The customer relations lady said that she would call me back. Guess what? No return call. I called A & E and I was told that it would be May (before someone could come out). So, there is another day off work. I think that someone should have to reimburse me for the lost days at work and all the spoiled and melted food that was and is being lost.

In mid-2006, I had a contract with Expo Design Center, which is a part of Home Depot. The project was delayed for a few years until Expo closed down in April 2009. That left our project unfinished. So Expo owed money to us for unfinished works/repairs and faulty workmanship. Expo's contractors also performed several faulty/terrible workmanships, such as, the remodeling of the bathroom, the installation of the kitchen counter top and the improper flooring. There has not been any correction or any refund for the faulty workmanship and unfinished project which we have paid upfront.

In April 2009, a few days before Expo closed down, there has been an inspection of the repairs and the evaluation of the workmanship performed by the inspector/area manager, Rose **, from my property. She agreed on for the full refund for the poor quality of the repairs, but I never received any refund as of today.

One example of an unfinished project would be the price that we have paid towards the purchase of the carpet and its installation. However, the job was never completed and I have not received any refund for the carpet and its installation, which is about $8,000.00.

As a result, I happened to be living outside of my residence for two years and I have spent several years of living with poor conditions at my property. We have also gone through extra expenses for rental and hotel accommodation (including food and logging). I totally lost all our social contact and I was deprived enjoyment of our property.

My sister bought a Samsung washer and dryer from the Home Depot in Bryan, Texas, and also purchased an extended warranty through Home Depot. A few months after buying the appliances, the washer started making a bad noise when in use, and my sister called Home Depot to have someone come out and check the machine out. She was told that they do not come out, unless the machine is not working at all.

On October 22, 23 and 24, 2010, she called Home Depot Warranty service, to let them know that the machine was now not working. Home Depot scheduled a service call on 11/11/10. My sister made sure that someone would be at the house, as the company coming out A&E appliances would not tell her an estimated time of arrival.

The day came and went, and when my sister called to ask what happened, Home Depot told her that someone had cancelled the service call, but could not say who. She knew she had not done so, but they had no explanation as to who might have, and really did not care much, just that it had been cancelled.

So, instead of saying "we are sorry, let's take care of this as quickly as we can", they merely told her that the soonest they could come out was November 29, 2010, take it or leave it. She tried to reason with them, and so did I, but to no avail. They simply did not give a hoot that this customer had been inconvenienced, and had not been able to use her washer since late October, but let her and me know, that we could either accept what they had to offer, or buzz off.

Now, my sister has been through a lot in the past year and half. A brain aneurism, her husband's sudden death, a blood clot and now stage 4 cancer. It seemed really cruel to me the way they treated her and me. I suggested we take the washer and dryer, and dump them in the parking lot at Home Depot, and tell them to fix them, but she said no. Horrible, horrible people and service. We are losing money by going to the washateria twice a week, for her laundry.

My water heater was purchased on 4/11/09, with a 10 year warranty. It has periodically worked on and off, and finally gave up 2 weeks ago. we've been dealing with unhelpful Home Depot reps that have faxed instructions on how to remove a water heater, to bring it into the store, and claim they can help on the phone with a step by step guide. I cant be on the phone if I'm removing a water heater, which i have no idea how to do and would like my home to not explode.

I hired a plumber who also called Home Depot and they questioned his integrity and knowledge, and asked repeatedly if he knew what he was doing. The manufacturer has offered to send replacement parts that are due to arrive next week, however if its for the model of the paperwork they faxed me on the how to remove instructions, it's not the same water heater (GE low nox serial number 0309u08830 model number pg48t09axk00).

Its now going to be 3 weeks of mental anguish and distress. I have high blood pressure, and every time I've called to get this resolved, I get treated poorly, unprofessional, and degraded. My blood pressure has been extremely out of control due to this anguish, and I have no hot water in my home for 2 weeks now, going on 3. i've had to heat water on the stove to shower, wash, or wash dishes, and my family and I have had to resort to going to my daughters house, in order to maintain our hygiene. Next week is Thanksgiving, and I plan on having family over for the holidays. i need the issue resolved as soon as possible. I've now stopped calling Home Depot, and the manufacturers, due to the distress they cause me.

I purchased a Maytag front load washing machine 2 years ago at Home Depot and purchased the 4year service plan. As of now, it has been 5+ weeks since I filed my request for service to fix my washing machine that I have had less than 2 years and spend more than 100.00 on a warranty for. The representatives I speak to don't have any information and can never find anything/anyone to assist them. I never get a return call and always have to call and waste time sitting on hold without an answer.

I live in a city of more than 200,000 and it took the more than 3 weeks to locate a service company to come out, (which didn't happen until I called for the 4th time and demanded to speak to someone or I wouldn't hang up) another week to get them out (came from 70 miles away) and now it has been another week waiting for them to "approve" the amount it will cost for repairs. I am at over 100 in laundry cost and additional time wasted on the phone and waiting for a repairman that has mounted hours.

I can not believe this mess and will never buy another appliance at Home Depot and certainly nothing that would require a warranty. I am currently holding because I was told the approval would be taken care of last week on Friday and it is now Tuesday and I have heard nothing. I have asked for the complaints department which they do not have (probably too much work to do! ) and have been holding for 15 minutes. She originally told me that the claims department has the information and they "don't take" consumer calls.

I purchased a window air conditioner (7, 000btu heat/cool) for $399 from Home Depot on 06/20/2009. It was for my 79-year-old father's room to help with his need for more precisely conditioned space while in his room. I also purchased the 2-year extended warranty plan from Home Depot at the same time. The air conditioner worked very well until about 3 months ago. I called the warranty number for repair and was told someone would be back in touch. 10 days later, I called again to ask when someone would call or come by and was told that someone would be in touch. After several more calls and days, someone showed up to spend 5 minutes to tell us that they would have to order the part and that they would return in a few days. 2 weeks later, I called to have someone tell me that they had ordered the part and they would call when it arrived to make an appointment.

At this point, I went to Lowe's and bought another air conditioner to replace this one. I did not buy the extended warranty there. And if Federal Warranty is involved, I will never buy another item with their coverage. 4 weeks later, I called the Home Depot number again to ask where the repairman was. I was told that they would have someone call me from the service to come out and repair the unit. When the technician arrived, he said he was here to fix my refrigerator. I explained to him that it was the air conditioner that was sitting in my office floor for the last 3 months that needed to be fixed. He said, "That's not fixed yet? I was the one that came out the first time to fix this and it should have been fixed within the next few days."

So, he made a few phone calls, ordered the part again, and said someone would be out in the next few days to fix it. That was last week (Tuesday). It is now Tuesday, 07SE10 and I have still not seen or heard from anyone at either Home D or Fed Warranty. In the real world, we call this theft. I guess when Federal Warranty and Home Depot does this, it is called business as usual. I'm waiting and waiting. Then, I bought another one to get back to normal other than having the broken one still sitting on the floor. I called Home Depot number again just now (877-) and said that I was going to give this to my lawyer if I couldn't get them to honor their agreement. I was put on hold for 10 minutes and then a manager came on the phone to give me Federal Warranty's contact information "for my lawyer". And I was told to have a nice day. Is that Home Depot customer service at its finest?

This is sequel to my report of a week ago, I reported to Consumer News and Alerts about a extended service warranty that I bought though Home Depot when I bought a Maytag French Door Refrigerator, I asked what the extended warranty covered and was told by the person selling me the extended warranty that it covers everything, I first found out this wasn't true when the hinges on one of the doors failed, the rep. for the extend warranty service told me that the hinges were not covered and during our conversation I was told that if it was a door gasket it would have covered that.

so I went to the Home Depot store where I bought the refrigerator and extended warranty and talked with a store assist mgr, he agreed to pay for thru hinges and told me that when I received the hinges to bring the paid invoice to the store & he would re-imburse me the cost (which I did and was re-imbursed) and the store would send someone out to install the new hinges (I still have the new hinges in a box here in my home office (no one was ever sent to replace the hinges). now, I reported about a door gasket that has failed (not wore out a piece has chipped out of the door gasket), I contacted the service warranty people & was told that the door gasket was not covered under the extended warranty.

Now, after I reported this to Consumer News and Alerts, I received a call from the Home Depot store in Lufkin, Texas. it was a lady (which I'm sure she was calling for the store mgr.) and she ask me for the whole story, I told her the story, she said she would look into it and call me back, I got that call from her and she told me that she didn't think anything would be done and she also told me that there was no way they would send anyone from the store to even install the hinges for me, I told her that I couldn't install them myself, one because I knew nothing about how to install them and second that I couldn't anyway because I'm handicapped and just couldn't manage to even try such a thing.

Now, Home Depot I guess will get off the hook with this one because basically they have nothing to worry about because I will never buy anything from Home Depot or any appliance that carries the name Maytag ever again, I just regret ever buying that extended warranty, let this causation everyone, don't buy extended warranties from Home Depot, they don't cover anything that might become a problem with whatever you have bought there. Well, with the chipped out place on the door gasket, it leaks cold air. Using more energy to keep the refrigerator cold like it's supposed to be. With the door hinges, if the door is allowed to swing open it will hit the corner edge of the main box and put a crease in the door panel, this would ruin the looks of the refrigerator. I'm not an appliance repairman so just stuck with a useless extended service warranty that covers nothing.

On Dec 19, 2009, called Warranty company, scheduled an appointment for the malfunction of the washer we purchased along with extended warranty. Reason for call F-11 error continued to show on the display. Technician came and reset it. 3-4 weeks after, same problem continued. The technician again came out and removed the bottom casing of the washer and took out a dry instruction paper sheet from the bottom of the washer. Gave me the receipt, told me that there is a miscommunication between the central computer and the relay. My hope was that they could fix it or replace it they deny 2nd opinion. They will not send another technician out. Why I asked because there was leaking roof in the garage where the unit is kept. I called back and spoke with Brittney, I asked for a report from the technician, no results. Asked to speak with a supervisor (Kevin), he also deny a second opinion and written document of the report from the technician. Washer non functional.

My GE Adora front load washer (model WHDVH660HBB) leaked on 3 separate occasions, and the 1st 2 times, the seal was replaced. Last time, they deemed it was the dispensing unit on top. I told the service man after the 1st time about it still leaking, and he said to give the new seal a chance to seat. They now condemned the washer this last visit. Thank god, I bought the extended warranty. It was less than 2 years old, and now, they're stalling in replacing it.

i buoght a car canpoy tent from home depot for 220.00 and the top came a lost where it was sewen at so i called home depot and it had been 90 days so i was told to contact the warrenty people and i did they told me to talk picture and see to them and they would replace it i mailed it off to them and i havent heatd from them again

Upon purchasing an LG front load washer and dryer, we opted to also purchase the Home Depot Extended Warranty. Almost 40 days ago, my washing machine "stater" unit went out. Home Depot's Extened Warranty will not cover the repair of my washing machine because my laundry room is on the 2nd floor and the washer sits in a pan to protect the floor from leaks. Since the washing maching cannot be pulled out and has the be lifted to access for repair, they will not repair it. The warranty does not cover "moving services" only repair services.

If you have a washing machine on the second floor in a pan, DO NOT PURCHASE THIS WARRANTY. It will cause nothing but headache and a complete waste of your valuable time.

On January 26, 2007 I purchased GE washer& dryer. The salesman asked me if I wanted to purchase a extended warranty. I replyed yes. The salesman had a hard time ringing up the warranty. He went and asked another sales associate. When the reciept printed up it said Additional merchandise. I asked him why the reciept did'nt say extended warranty. He replyed that is how it rings up..I did'nt think anything about it because I felt the older gentleman would be right. I have been trying to get my washer repaired for the last 4 weeks. The store acts as though I never purchase a extended warranty. It took me a few days to find the reciept because I moved to another house. I did find the reciept.

Mike the store manager told me he was going to research the sale. He had some lady

named Alisha to call me telling me she don't see my purchase. I asked her for the proof of her investigation. She was unable to show it to me. I then told her to never call my house again. I want to speak to Mike since he told me he would contact me back. Alisha was very rude. I was so upset. This gave me a headace to the max. I will not give up on giving them my money. They stole my money and I want justice. I will be contacting and emailning the Co-owner Mr.Aurthur Blank about my stolen money. I want my warranty granted and we need to start over.Or they can give me a full refund and I can go to Lowes to purchase my appliances. Mike-store manager told me he could give me $150.00 towards the purchase of another washer or on the repairs. I would have to pay for it and bring the reciept to him.

Mr. Mike

wont even honor Home Depot reciept so why should I do a not so smart thing like that. They wont admitt they made a Big mistake. They stole my money. I want it all back..I am mother to 6 children 4 at home and I need to wash my clothes. I just want what I paid for. Now they need to make it right. I don't have money to give away. I don't have money to throw away...I will never shop at Home Depot again!!!

trying for 1 and a half years to get wrranty done on laminate floor installation, i have called no less than 10 times have NEVER gotten a call back. this has taken up so much of my time it is rediculous. sending in my paper work and explaining my situatiion to so many people. also i am going into to get keys cut for the third time today, because they have not fit the lock when i got them home. ther is so much more, re the service, it is terrible. im so discusted with it all. i have dealt with yawn in flooring probably 5 times at least and several others. i am also a business person in town and cant imagine conducting a business in this matter.

On 5/27/09, A-1 Mower Center, the warranty contractor for Home Depot at 1551 Dunlawton Ave., Port Orange, FL, completed the first repair of subject equipment (Toro trimmer model # 51952) after approximately 45 days in their shop. The equipment had been in there from early April 09 until 5/27/09. After receiving the trimmer back from A1 and upon first use of the trimmer, it appears the piston seized and the unit was back in their shop within 2-3 days, approximately 5/29/09. I am a home owner and this trimmer is not used commercially. The unit is protected under a 2-year warranty through Home Depot from purchase date of 6/10/07 (A1 warranty # **).

The unit has now been at HD vendor repair shop for approximately 45 days for the second time and approximately 4 months total. I have made several inquiries as to the status of the repair and have been told the company that now owns the warranty responsibility is out of business. My warranty information identifies Techtronic Industries North America as the company warranting the unit. My last inquiry indicated parts are on order and the president of the repair company could not give me an estimated delivery date for the parts ordered or an estimated completion for the second fix. As a long time HD customer, spending tens of thousands of dollars over the years with your company, I would like Home Depot customer service to get involved with this issue and help me get my equipment successfully repaired in a timely manner. The inconvenience and negative perception this issue has caused is considerable. Thank you for your timely attention to this matter.

I own a Maytag Side by Side refrigerator, for which I purchased the extended service plan from The Home Depot. I usually shy away from these things, as I think they are just another way of ripping consumers off. I really should have followed that gut feeling, as now (3.5 years later), the refrigerator needs a new front panel (as a repairman told me, on most maytag refrigerators with buttons, the buttons tend to sink in). This is covered under the warranty, however, on January 16, the visit by the repairman was made, and part was ordered.

It is now March 6, and still no part, no repair, and really terrible customer service on both the Home Depot, and the contractor they hired to resolve this, Mr. Parts in Pennsylvania. At this point, I do not know if my refrigerator will ever be repaired, but I can tell you that I will never, ever, buy an appliance from the Home Depot again. They're good for light bulbs - that's about it.....

Eventually I will have to get a new refrigerator - so final cost to me, $2k....

We purchased an Admiral Refrigerator March 9, 2007 from Home Depot. The Unit stopped working 5 days ago on a Friday and although an Extended Service Contract is current a call for repair could not be made until Monday. However, when the repairman checked the unit he had to order parts and were told the parts would not be available for at least two weeks. After numerous phone calls without any results, we were willing to trade in this unit and upgrade to another one, but were told it could not be done.

We bought two blocks of dry-ice to keep the unit cold that lasted less than two days. We are desperate to find an immediate solution and feel some consideration should be forthcoming as soon as possible.

After receiving the washing we had the motherboard and the tub sensors replaced due to DC error. The error came up again and we could not get anyone out to repair the product. After a followup with Home Depot we still could not get anyone out to repair the product so we dealt with the fact that the washer couldn't wash a small load. Now we are trying to get the washer repair since the problem is getting worse and Home Depot can't find the extended warranty information on file and are not complying with the extended warranty agreement. We are unable to get this washer repaired and it's about to land on it's side @ Home Depot's front door.

Currently no physical damage but it's about to encure some if someone doesn't fix this thing.