Complain about a product or service

Frigidaire Washers, Dryers

Dottie of Goshen, OH April 11, 2009

Dottie of Goshen OH (04/11/09)
We purchased the Dryer from Lowes, and we are on our Third Repair (heating Elemet) since 2/22/07. This purchase was for both washer & Dryer. The Dryer is going to continue having this heating element issue.

I am concerned with a fire resulting from the heating elememt going bad, it appeas to get to hot and the wire will break which results in tripping the breaker.

Jennifer of Durango, CO March 18, 2009

Jennifer of Durango CO (03/18/09)
Purchased an apartment size stacked Frigidaire washer/dryer in November from Best Buy. I was out of town for most of November and December and didn't use the WD until January and found out that the dryer didn't dry the clothes.

I live in a remote area of the west and it took Electrolux nearly a month to find a company (National Appliance Repair) to accept the job. It took National Appliance Repair over a month to ship me suspect parts and another two weeks to find a repair person. The repair person came out three times, couldn't repair the dryer, but, unknown to me, reported back that he had fixed it.

Neither National Appliance Repair or the repair person returned my calls so I went back to Frigidaire/Electrolux and was told that there was nothing they could do since their records show the dryer was repaired despite my assurances that the dryer had not been repaired. After many rounds with both Electrolux and National Appliance Repair I am back on the list for yet more attempted repairs. I wish I could be hopeful. It is disappointing that Electrolux would take their share of the 1,000 I spent on this appliance and fail to stand behind their faulty product.

I will never purchase a frigidaire appliance again and recommend the same to all readers. They are one of the worst customer service companies I have ever dealt with.

By the way - Best Buy does not get any kudos, either. They said they had a 2 week return policy on major appliances and they did not get involved with intervening with the manufacturer on lemon products.

I'm out 1,000 for a non-functioning washer/dryer unit.

Ann of Brooklyn, NY March 9, 2009

Ann of Brooklyn NY (03/09/09)
Frigidaire dryer GLGQ2152ESO lint problems.I called Frigidaire customer service and told them I was having excessive lint problems. They agreed to send out a repair guy to diagnose. Dependable Repair came out the first time and said that is just the way it is. I called back when I figured out what the problem was...the lint box (you can see it when you remove the lint trap)that catches all the lint does not reach all the way to the machine...there is a 1/2 to 1 gap so all the lint is escaping to the bottom and out the back of the machine into my house.

I tried to seal it the gaps with electrical tape which does not hold cause of the heat from the dryer. So Dependable came out a second time and confirmed it was faulty. They came back a 3rd time with caulking and high heat glue and told me to wait 24 hrs. before I used it. IT DID NOT WORK...IT IS MELTING! I called Frigidaire customer service back and they said to call Dependable Repair back but they will not pay for any parts since it is out of warantee.

I called Frigidaire customer service back and they said to call Dependable Repair again but they will not pay for any parts nor will they replace the defective machine since it is out of warantee! So I have a defective dryer that allows a tremendous amount of lint to blow out into my home!This a defective machine that Frigidaire should take responsibility for!

Mary of Bishopville, SC March 6, 2009

Mary of Bishopville SC (03/06/09)
I bought a Frigidaire dryer from a local retailer, after I got it hooked up and started using it I noticed a shirt hung up along inside the barrell of the dryer. I pulled the shirt loose and thought nothing about it. Until it happened again the very next time I dryed clothes. I called the retailer nd was told that I would need to contact the manufacturer. WHO the heck is the manufacturere now? I cannot find any information at all and I am so upset.I have ruined over 500.00 worth of clothing due to this dryer.

Nella of Brooklyn, NY March 5, 2009

Nella of Brooklyn NY (03/05/09)
On Fed.22,2009 I had dryer fire (still in the one year contract). Through several attempts for repair through Frigidaires service providers and/or Frigidaire they don not care to take responsibily and subject me through evasive tactic.

I have a broken door to my laundry area which is leaned on my hallway wall. I am forced to give out my laundry that is costing a significant amount

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