Complain about a product or service

Emeril Cookware

Karen of Black Mountain NC (11/12/07)
I purchased a new 10 piece set of emerilware pots and pans. The first time a used the cookware, the lid exploded. Clumps of glass shattered through my kitchen. I shook glass from the jacket I was wearing. I have small cuts and small pieces of glass in my fingers from the clean up. I had to walk through glass to get a broom, which damaged my floor cover. I had to throw all open food away.

I could not get all the glass from the table cloth, I threw it away. My table has dings and sctatches from the glass. Three days later after sweeping and vaccuming I'm still finding glass. I spoke to the All Clad office, which referred me to consumer services for emerilware. The response we will send you a free lid, it's on back order. and a survey.

David of Forest Lake, MN November 10, 2007

David Schutta of Forest Lake MN (11/10/07)
Plain and simple...food STICKS to every pan that I use in the set that I bought. . My girlfriend suggested I bring them to goodwill, I said no, I wouldn't wish these pans on anyone. Buyer beware. My pans went into the garbage. I never even had a chance to use the covers because I am fighting too much to keep the food from sticking. I wouldn't even hang these pans as a display because looking at them frustrates me because of how much money I spent on them. My opinion 'JUNK'!!

Stressed over ruined meals.

Darlene of Worcester, MA October 8, 2007

Darlene of Worcester MA (10/08/07)
I bought Emeril pans about 3 yrs ago. My husband and I figured we would splurge and buy a GOOD set of pans that would last a life time, but the bottom fell off the 6 qt. pan. Thank the good Lord that no one was carrying it when this happened. I have a pot rack in my kitchen. All of a sudden I heard a loud crash. I looked and there was the bottom of the pan from the copper down, lying of the floor. My mind went racing, thinking what could have happened if someone was carrying it to the sink. The burn to the legs and floor, not to mention the shock and then dropping the pan and it's contents. Emeril needs to do something about HIS product. His name is on there and he should be making sure this doesn't happen again. In the mean time. I want a reimbursement for this pan... it wasn't cheap as far as the cost anyway. And now I am afraid to use the rest of the pans in fear that this may happen to all of them and I won't be so fortunate this time.

Karen of Houston, TX September 9, 2007

Karen of Houston TX (09/09/07)
similar experience to that of Dana of Cape May Ct House NJ--2004...handles DO get too hot to touch. Also, when one of the saucepans boiled dry, about a tablespoon of the molten metal core oozed out. How do I know it will be safe to use? Yes. The cookware cooks evenly after it heats up but I never had these problems with our 25-year old set of copper-bottom Revereware.

The hot handles were noticed right away but we figured we would just work around it. Now I see someone else does not care for that either! Plus the core melted and what can we do now?

Mary of Powhatan, VA July 7, 2007

Mary Ann of Powhatan VA (07/07/07)
Regarding Emeril Cookware. I purchased a set about 3 years ago and I have just noticed that the bottom copper ring is pulling away from the pans. The pans are stainless, with a copper ring and stainless bottom. I can feel an actual separation of the copper ring from the rest of the pans.

I would think that this is a flaw in the product. I purchased the set at a Department Store so I know that I cannot bring the set back there.

Wendy of Wilton, CT April 2, 2007

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