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Ginny of Chantilly, VA February 11, 2008
N.E.W. is the third party contract holder used by BestBuy for handling service and parts claims on appliances, TV's, etc. I spoke with Melissa who is rude, unprofessional, unhelpful and down right nasty. I'm getting nowhere with my Washer service call and regret ever having purchased a 5 year warranty on my Whirlpool washer dryer. Waste of time and waste of money.
Mike of East Grand Rapids, MI February 5, 2008
Less than 1 yr ago I purchased a washer and dryer from best buy and in the (less than 1 yr) time period they have had to come to my house to repair the washer. Not only did they not come on a timely basis they made it worse each time they came. Now it's leaking water every time we use it. I have sent a letter via email to them with no response. I will never use them again. They do not stand behind the product they represent at all. Now that I have learned my lesson, I will surely only go back to get work done on my computer and washer and dryer because that I bought the extended warrenty.
The consequences that were incurred were having to stay home all day on a busy day during the week (some of us work). The window they gave me was between 8 am and 4pm so I couldn't really do my job that day. That is money out my kids' pockets.
Jim of Sussex, NJ January 6, 2008
We bought a Maytag dishwasher in August 2007, in Jan 2008 it died. We reported the issue to Best Buy and they have been unable to get someone to fix it. The first attempt prompted Best Buy to send someone from Dallas TX, somewhat of a ways from New Jersey and needless to say they did not come. After 5 tries to reach some sort of conclusion they (Best Buy) has no answers and will not provide a refund, store credit, or replacement. This seems to be an another issue in a long line of complaints with Best Buy.
Jay of N Plainfield, NJ January 1, 2008
A mailed flyer and internet ad boast Samsung LN-T4661f on sale for 1499.00 but no stores in NY, NJ, Pa, CT, Va, NV, or CA have them. When placing an order online for the same TV, the message given is none are in the warehouse. In my opinion, this is FRAUD, plain and simple. Advertise a price and don't have the item in stock anywhere.
Wayne of Mesquite, TX December 24, 2007
July 2005 I purchased 3 Samsung appliances from Best Buy: a fridge, stove and microwave oven. Six months later the microwave started flashing and finally quit. Samsung sent a repair man out to fix it; 18 months later the same thing happened. Again I have a microwave oven that does not work only this time neither Samsung nor Best Buy will do anything about it. Even after explaining to them that a microwave oven should last longer than two years, they still refused to do anything for me stating that it was out of warranty.
Carmen of Providence, RI December 21, 2007
I purchased a Whirlpool Duet Sport Washer and Dryer from Best Buy, a fairly expensive (1500) purchase. There was a delay in delivery due to the popularity of the product, and so my delivery date was 3 weeks after my purchase. I ordered this washer and dryer specifically because they could be stacked on each other, and therefore ordered and paid for a stacking kit to be delivered with the washer and dryer. The washer and dryer were delivered with the incorrect stacking kit, and the delivery men had no other kits with them. I was told to go to the store, exchange what they had for the correct kit, and finish the install myself. This is unacceptable. Although I am capable of this, the installation was part of the purchase, and moving around a stacked washer and dryer alone did not seem like a safe idea.
I called Best Buy and was told they did not have the parts at the store anyway. I went to the store, and miraculously, they did have the correct parts, and they scheduled the delivery team to return the next day to complete the install. I was to be called in the afternoon with a window of time for the install. Receiving no call, I called the store, and they called the warehouse, who had no record of my appointment, and who claimed they had no more slots. I had to call the warehouse myself and argue with the dispatcher to get a time, with a window now of 3 hours today. We will see if this is resolved, but getting this done has been a frustrating and long process, and I will never buy anything from Best Buy. I recommend to everyone to avoid purchasing appliances through Best Buy. Use your local merchants, or other more reliable chains.
Besides 3 weeks worth of laundry that remains undone, and the threat of me having to move these large appliances alone, which is a great liability, no damages yet!
Sylvia of Swanton, VT December 6, 2007
Last year I went to buy an mp3 player. The salesman recommended the new Zune as it was flash-based without the moving parts like the hard drive based players, so less apt to break. I did a little research and found that yes, the flash based were definitely less prone to damage if dropped. However, I never thought to research if the Zune really was flash based. I just took his word for it. Well, you got it, Zunes are not flash based, they are hard drive based. Do I feel foolish.
So far I have been fortunate, no damage has occurred.
Lyle of Eugene, OR November 23, 2007
I bought an LG Refrigerator at Best Buy on 10/21/2007. I was given an icemaker by the salesperperson, Amber, and was told I could easily install it myself upon delivery of the appliance. The instructions from LG did not match the appliance completely, and I requested Best Buy to have the icemaker installation done for me. They referred me to their installation contractor Daroad 1t 541-912-2027. I paid him 35, but then the icemaker did not work. I called the sales associate at the local Best Buy and they referred me to 1-888-BestBuy. They told me they would handle getting the unit repaired. A few days later, Jim from Akrit Appliance called and came over to get the unit working. He said a wire in the back was not connected. He charged me 75 and said it was not a warranty repair and promptly left after connecting the wire, but did not put the refrigerator back in place. The icemaker still did not work. I pulled the refrigerator out, noticed that there was a kink in the water line going from the icemaker to the electronic valve. I straightened it out and attached duct tape to keep the line in place. I called 1-888-BestBuy and finally Jeremy gave me a case number, 15554447, and requested that I send in the bill and that I would get a QFA refund in 7-10 days. I received the letter I sent along with my copies of the receipt and repair bill and a note saying this repair would NOT be reimbursed. I spoke to Best Buy repair and LG Service who took no responsibility taken, just pass the buck back to me. Amber at the store, was not helpful, nor was the store manager Shawn. I feel that the icemaker installation was misrepresented. I had to pay 35 for an installation and 75 for a repair on a new refigerator, coming to a total of 110 just to get the icemaker working. Noone could quite see my point of view until I called corporate relations where Jason agreed that he could give me a 75 gift card. Not my idea of a refund, but it will be the last time I go to Best Buy if this is how customers are treated.
110 and about eight hours on the phone
Tina of Burton, MI November 20, 2007
I have been having trouble with Best Buy and my washer for over a year now. Our first encounter with our broken washer and their service department was horrible. After a month and a half they finally just gave us a new one because no body ever seemed to fix it. The next time we ended up having to go to a private company to deal with the problem. It's still under warranty, The guy came out, never listened to what we said, unplugged it, plugged it back in and said it should work just fine. Code 51 was flashing on the washer when he got here, the washer was beeping, and he never paid attention to it.
Our part came in, and repair was set up for Nov. 20 with 2-hour window. No one called; I called and was told no service was scheduled. They said four days later was earliest opening. I asked to speak to supervisor Tony who was useless in helping. I took the day off and changed important doctor appointments. They say I must keep the Friday appointment even though I cannot take that day off. It is no wonder why Best Buy loses customers daily. In the last year and a half with all the Best Buy issues, I've lost over 2 weeks of work and have a write-up in my employment file.
Candace of Denham Springs, LA November 20, 2007
I purchased an LG refrigerator in November 2006. I started having problems with it 4 months after purchase. LG sent someone out to try to repair this unit 6 times and unit was found to be unrepairable. LG sent an approval letter stating I can exchange this product for another LG refrigerator of my choice. The Best Buy manager, Rick Gant, was very very rude to me and would not honor the LG approval for a new refrigerator of my choice. He insisted I get the same model that I had lots of problems with or one of more value and pay the difference. He would not credit me if I chose one of lessor value. Customer Service was HORRIBLE and I would advise NO ONE to purchase anything from BEST BUY.
I have a 2,500.00 refrigerator that does not work and can only exchange it for same or a higher price model. THIS IS AWFUL!
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