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Dorothy of Tinley Park, IL May 25, 2008
I purchased a Samsung side by side refrdgerator from Best almost a year ago. It is by far the worst appliance I ever purchased. We have had the repairman out 4 time to replace the ice maker. It barely produces any ice and there is a lot of ice build up in the freezer. I am sick of calling them out and I am ready to call my attorney to get a new fridge.
Best Buy says since I did not get the extended warranty it does not fall under the Lemon Law. Samsung should be held accountable for such a poor and trashey product. I spent nearly 800.00, if I could sell it for scrap metal, I would. We have called Samsung about the problem several times, but they call us back during the day when we are at work. Never again will I waste my money on a Samsung product.
I have taken 2 days off of work for the repair men to come to my house and try and deal with things.There is no light at the end of the tunnel. Marc of Salem, NH May 12, 2008
When I bought a washer and dryer from best buy at the salem nh store the sales associate told me I would have no interest for up to 12 months, well my first bill I had interest so I call the lady said it was taken care off, the 2nd bill came and the same interest is on there. I called again then the lady said that offer expired then I talked to her supervisor who then told me that best buy gave me the wrong card to use that I used the best buy mastercard but i was soppose to use the best buy store card and to go back to best buy and get the store card and get it transferred to the new card which I did and they would reinburse me the interest that I paid.
So I did that no problem and still havent gotten any refund back, I emailed them and I am getting no where at all even though best buy associate told me that it would be interst free and when you call they do not understand english at all they can speak it but dont understand what you try to tell them which then you get thier supervisor who understands the issue.
So far it was almost 60.00 in interest that I shouldnt have paid
Jane of Sun Prairie, WI May 12, 2008
I purchased a front load LG washer a few years ago...it also makes that moldy smell if you leave the door shut. I run a load of bleachy kitchen towels once a week...no more smell. I also bought white bath towels so I can bleach them. My other towels got moldy smelling! The biggest problem I have right now is it fills with water, spins a little...once it fills, it makes a grinding noise and doesn't do anything. I have to manually drain it. I called LG and they told me to use a tub cleaner called Whirlout which should fix my problem. I went to the maytag store and asked them what they thought. They laughed at the idea of a cleaner fixing this....they said it sounded like a broken transmission. They could have ripped me off and sold me the cleaner but they advised me not to buy it. They also gave me the number of their repair people who also service LG machines.
This machine should last years w/o breaking...it's very expensive. I'm learning that the most expensive appliance is not the best. I had an amana side by side frig break after 4 years. bottom line, spend less so it's not so traumatic when you have to buy a new one! it's not saving me money when I have to pay for labor costs. From what everyone has said, it's pretty expensive to fix these. I can't wait to see my bill....oh boy! By American.
oh, and mine also leaks occasionally. hmmm, sounds like a defect in the model to me. I would also be interested in joining the law suit if it means getting my hard earned money back to buy a better machine that works.
Gayle of Los Angeles, CA May 2, 2008
I purchased a Whirlpool side by side refrigerator from Best Buy, September 2000. The 'compressor' went out in October 2004. Currently the inside refrigeration paneling and door panel is cracking. Best Buy states that it is 'cosmetic' and not covered under warranty. Whirlpool gave me the name of an authorized local service center, where I could purchase 'silicone' to patch the cracks. I consider this lousy customer service. Two technicians stated that the panels are 'defective' and poor quality.
Why should I have to patch a refrigerator, purchased new for 1000.00+(without any obvious defects at the time of purchase). I find it difficult to believe that Whirpool won't stand behind their product or that Best Buy would 'flip' this off as non-mechanical not covered, not so much as offering to NOTIFY Whirlpool of the 'defective product'. I have purchased only Whirlpool major appliances since 1989 and am dissappointed to know that I will have to take my business elsewhere if they are unable to RECTIFY this problem.
I purchased an extended warranty in 2000, I extended the warranty in 2005 and I am wondering why bother to extend the warranty again if/when the cracking proceeds to further deteriorate the appearance and performance.
Nancy of Flemington, NJ April 5, 2008
We purchased an LG French Door refrigerator May 2006 and the refrigerator has Died! The digital panel says ER/FF. After numerous calls to LG , we were told to turn off the refrigerator to let it defrost for 3-4 hours and the start it up again. We were unable to get anyone to come and even look at the refrigerator. We were told by repair men that they won't touch a LG appliance because they can't get the parts. Several calls to LG Appointed servicemen resulted in a 1-2 week wait for a service call.
I would never buy or recommend another LG appliance to anyone. There should be a class action suite against LG for the Fraud they are trying to get away with by selling products that are defective and fail after one year--at an average cost of 1900 for an LG refrigerator, it should last more that 6-12 months.
loss of food (about 300) time and for numerous phone calls(which got us nowhere)
Alla of Morganville, NJ March 24, 2008
On 2/23/2008 I ordered Frigidaire 30 inch Built-in-Single electric wall oven. The store confirmed a delivery on 3/10/2008. I had a contractor who agreed to wait until 3/10 for the special order. On 3/10 I received a call from the Best Buy warehouse that the local store did not contact them at the proper day and the order was not placed. They said that the delivery will take place on 3/17. At this point the contractor signed for another project and refused to come again. I had to hire another contractor (additional 200.00) to come on 3/17. On 3/17 I received a call form the same warehouse- the order is not there for another reason. The next delivery day scheduled on 3/24. At this point another contractor whom I paid 200.00 in advance, declined to come again and refuses to refund the money since he made a trip to my house and waisted an entire day. The local store (manager Tom) as well as corporate rep refused to compensate me for any additional costs and only refunded the original order cost as a credit to my credit card.
200.00 out-of pocket cost to hire a contractor. After 23 days of waiting I had to purchase a more expensive store that I would not purchase if I would go with the model I choose originally.
Stephenia of Hop Bottom, PA March 13, 2008
On 10/12/02 I bought a Samsung refrigerator. The original price was 1600 with a sale price of 1444, and I used a 10% coupon. I paid for a five-year service plan, plus delivery. I originally had a delivery date of 10/29/02 but had to reschedule to 11/17/02 because of a delay in closing on my house. Two years later a plastic piece shattered when I opened the door. Called for service and was told that I needed the shattered pieces to get a new part. I had thrown out the pieces because I did not think they wanted a bag full of small plastic pieces. I never received the part. A year later the ice maker broke. I called to have it fixed. A service person came out to look at it. He ordered a part. It took 3 weeks for the part to come in and another week to get an appointment. After in was installed, it broke; again I called again and was set up with another repair company: another long wait, part and installation. Again it stopped working, and the process started all over with a different service company, and yet again it did not work.
I made another call and got a part--and another call Christmas week '07. I was told because of the holiday that some one would get back to me after the New Year. Four weeks later, no call; so I called them and spoke to Andrew and was told that it was deemed unrepairable and to go to Best Buy and pick out another refrigerator; the delivery would be free since I paid for it the first time. My husband and I went into the store with our confirmation number for the replacement. The customer service person asked if I brought back the old one. I told them no that Andrew said that would be taken out when the new one was brought in. She told me that I would have to PAY for another refrigerator and delivery charge, and when the unit was delivered and the old one taken that my credit card would be refunded. I told them that Andrew said to come down and pick out a new unit and that I would not have to pay for anything. She insisted that this is policy.
I asked to see the store manager, and she called a dept. mgr. who gave me the same answer. Again I asked to speak to the store mgr. They refused to come out and talk to me. Finally, after 15 mins. they agreed to let me order a new unit without paying for it. I asked about the credit and was told the full value of what I paid. The rudeness really upset me, but we decided to look. My husband and I went to the appliance center, and all the really cheap refrigerators were now priced very high. Ours was a fully loaded unit (like a Lexus). These were "pintos". I found a more expensive one and asked if they could do any better on the price and was denied. We left, and I called customer service from home. I spoke to Margie, told her the story, was transferred to Melissa, recited the story (no help from either person); was transferred to Cort (customer service mgr.) who transferred me to Jody at consumer relations. (I recited the story to all of the service people.) Unfortunately, the last call ended in my screaming at Jody because of the rudeness and unwillingness to help me. She finally said that she would issue me a store credit. We argued more, and I hung up on her. Meanwhile, I purchased another refrigerator from someone else and was going to use the credit for a range. I called on 3/13/08 and spoke to Tom, who did try to help; but in the end they would only allow me to pick out a new refrigerator and not put the money toward a range. I have been passed along and told many things. This will be the last time I ever shop in Best Buy.
Since I live 45 mins. from the store, going there and the long phone conversation and waiting for the service professionals was an ordeal and expense. I have estimated about a full week of time, some of it without pay. Now I am out more money and have two refrigerators.
Allison of Lafayette, LA March 2, 2008
We bought a refrigerator from Best Buy and decided to buy the five year service plan in case anything ever went wrong with it. They delivered it and helped us set it up and everything was great. A year to the day after delivery, I woke up to find everything frozen in the refrigerator. I figured they would treat this incident with urgency, as one can live without the TV and computer for the most part, but one must eat. I called immediately with my service plan number in hand, and the person was extremely rude, telling me that their system was down, and they would have someone call me within twenty-four hours. When my call was not returned, I called again. This time the person was very polite, but I was informed that they don't have any appliance service personnel in my area and that they would have to call in a private company. It was a Saturday, and the private company was closed so the customer service representative scheduled an appointment for Wednesday. I freed up as much time as I could for that Wednesday so that I could try to be home. I turned on my cell phone that Tuesday evening to find the company had been calling me that day to say they were on their way. So we had to reschedule.
The private company finally made it over the following Friday, at which point the fridge had stopped freezing everything. They guy got an error code from my fridge and said he would call back on Monday to let me know what it meant. He never called back. He had told me to just unplug it and plug it back in the next time this happened. One problem: I can't move the thing myself without risking injury. A week later I woke up to find everything frozen again. Once again there was nothing that Best Buy could do to help me, and they scheduled another appointment with this company. I am immensely busy during the week right now and count on being able to stock my fridge on the weekends so that I can eat well during the week. As a result of this ongoing incident, I have lost lots of food and haven't been eating right. This is affecting my performance in my daily life. They told me I could submit a form to their food spoilage department to get financially reimbursed. However, you have to take an inventory of everything, and I just don't have time for that. If I had known how bad the service with the service plan would be, I would have saved the money and hired my own appliance repairman. I am no longer a customer of Best Buy.
I have lost a lot of food, and since I prefer organic food, the economic loss is great. I have wasted a lot of time with this private company trying to get my fridge fixed, which is absolutely invaluable to me. I have been eating mostly processed foods or eating out, which has affected my performance in my daily life because of the health effects. I don't want to leave out the stress that this has been causing me, which is also affecting my performance. Now I have to go out to buy a little refrigerator until this one is finally fixed, so that is more money and time I don't really have to spend.
Holly of Winnetka, IL February 17, 2008
Purchased LG washer/dryer from Best Buy on 4/6/07. Noticed in November '07 that washer was vibrating excessively during spin cycle. Called Best Buy for service. Technician asked me first if I was using too much detergent because that could affect the bearings and compromise the spin cycle causing vibration. I asked him to please show me in the manual where that was cited, he could not. We determined I was not using excessive soap and he left, recording that There is no noise at all coming from the washer.
Noise/vibration continued. Dec. 21, '07, called Best Buy again for service and asked to speak with supervisor. From 9 a.m. to 10:42 a.m., I was transferred from person to person repeatedly, and never spoke with a supervisor. Scheduled another service call. Second technician arrived acknowledged loud noise/vibration during spin cycle. On his report he wrote, Found normal operation. Instruct cust to only do like loads. Jeans with jeans and towels with towels. Light Garments with light garments to keep washer from going off balance.
Loud Noise/vibration continue. Have decreased load size, now have double the laundry to do. Use spin cycle twice for every load to reduce excessively wet loads. Dryer ususally takes 2 hours to dry one load. Completely unsatisfied and frustrated with LG brand and Best Buy low quality of service. Will tell everyone I know to avoid LG brand and Best Buy period. Am stuck with machines and Best Buy 5-year service contract. Janet of Chesapeake, VA February 15, 2008
In 2005 I purchased a LG refrigerator, microwave, front loading washer and dryer. In Aug 2006 the refrigerator ice maker funnel broke causing ice to go all over the floor instead of into the glass. At the same time the lights on the microwave stopped working. I called for service. They have ordered 6 parts and have never gotten the correct part, and no one seems to be able to decide what is wrong with the lights on the microwave. So we gave up trying to get the appliances fixed and are just living with the inconvenience. In September 2006 the washing machine broke. It took them weeks to repair it.
Now the washing machine is broken again February 14, 2008, and it will be 3 weeks before they can send a technician. We purchased a 5-year Performance Service Plans with each appliance. I am very dissatisfied with LG products and with Best Buy Service Department. I would not recommend LG or Best Buy to anyone and will never purchase another LG product or anything from Best Buy.
We've had the inconvenience of cleaning up ice off the floor all the time, no lights on microwave (purchased an under the cabinet light and installed it near by), and the laundromat is not close by and not the most sanitary place I have ever been in.
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