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Best Buy - Appliances

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Rob of Staunton, VA November 19, 2007

Bought an LG refrigerator with extended warranty. Model LRSC26922TT. When using ice dispencer, it will not cut off dumping ice and water all over until you open the freezer door. First call for service went unanswered. Second appt. was ( lost) Tech came the 3rd time and glued cover back over button. Never fixed. Billed 95.00 for service a year later ( LG or Best Buy would not pay even though under warranty.) Best Buy manager did refund cost. Still not fixed. Best Buy says find someone to fix it. I say I paid for service. Still not fixed and water and ice all over the place.

Kally of Sprinport, MI November 4, 2007

My Maytag Atlanis washing machine Model # MAV8260AWQ has smelled since the year after we bought it. My husband and I had no idea that they had a mold problem until we seen an advertisement on our local new station saying that people were having bad problems with mold and mold on their clothes and it smelling really bad. The mold smell in our washer has grown worse and worse until our whole laundry room on a warm day smells so bad you can hardly stand going in it and our clothes smell musty.

Kelley of Cloverdale, CA September 5, 2007

We bought an LG Refrigerator with French doors and a pull out freezer for 2200. We purchased the unit May 16, 2007 and had it installed mid July. The ice maker quit working in August. I called Best Buy who told me to call the Manufacturer.  The Manufacturer told me to call an appliance service place who refused to travel to my home (27 miles away) to service the unit.

I called Best Buy who promised to get me a service person within 3 -5 days.  After 5 days I called and am told to call the mfg.  I explained that the mfg can't help me and that if Best Buy had explained that they would not or could not service my unit I would not have bought it from them.

They promise to take care of it and we do the same circle again.  I have yet to hear from a service person.

George of Ridgefield Park, NJ August 15, 2007

The company took my money for an installation on a dishwasher on July 4,2007. On July 27, 2007, I asked for my money back as I was notified Best Buy would not be able to do the installation by the contract date. I have contacted many people in the corporate office on many dates.

I did not get my money back. 119.99 is owed to me.

Patti of Hutchins, TX April 6, 2007

I had purchased a Frigidair refrigerator that they had to come out on 5 times because it would not make ice and the same serviceman came almost every time and never fixed it and then I exchanged it for a samsung side by side and after a few months they had to come out for it for the same reason. They installed another ice maker and it still didn't work and it was freezing up on the freezer side. They never addressed that at all.

Then I had Sears come out and they diagnosed it as the sensor and said that they had had problems with that model and I might need a board installed. By now my warranty was out. Now the refrigerator side and the freezer are out. I have a samsung approved service center coming out today. Best buy could have cared less about this.

I have been out money and mulitple calls and the time those take and food has spoiled over and over with these refrigerators. I am 63 and have never had a problem with one until now and this has been a nightmare. I will never buy another samsung product or buy anything from Best Buy again

Ken of South Vienna, OH April 5, 2007

Purchased Frigidaire set, Frig, Stove, Dish washer, and Range/microwave on Febuary 24th, 2007. They told us 1st available time to deliver was March 30th, over 1 month later. We took that time, they came to deliver the stuff on Friday the 30th, and the Refrigirator did not work, the stove bottom drawer is falling out of the bottom of the stove. We contacted Best Buy back, they told us they would have to order a new refrigerator. I called back that Monday and told the store manager I needed a stove because are old stove had been taken. We were told they would work on it and let us know.

I had to call the corperate office (888)BestBuy and got the supposed highest supervisor I could to tell me they could not deliver a new refrigerator until Friday of the next week, unless I wanted to take more time off of work, which I had already done so, and to mention the delivery time was missed by one hour and a half on the 30th. So I told them to come and get the stuff, that it was all junk, and my wife decided to let them try again. We have not recieved an appology or offered anything for our inconvience,

My wife was told that they had two times that the new refrigerator could be delivered, take it or leave it! What kind of Customer Satisfaction is that. The gentlemen Craig he would feel the same way we did, but he could not make any decisions to aid us for our time and inconvience. I would like to know who the CEO of Best Buy is and if he knows how his companies customers are really being treated.

I will never walk into a Best Buy store again. I had planned on buying two flat screen tv's for my home in the coming month's but will go else where.

Vicki of Texas City, TX March 20, 2007

On 03/16/07 I purchased a Whirlpool washer and dryer from Best Buy. The total purchase was 1928.97 I was told they would deliver the set on Monday the 20th. My husband had given me a drawing of the plug to the dryer. When I purchased the set I gave the drawing to the store clerk. He looked at the drawing and said no problem. On my receipt was a charge for a 3 prong plug.

When the delivery man came to my house he stated that I needed to change out my electrical plug. I didn't know if he was a delivery man or an electrican? I told him that I had a Maytag Neptune from Circuit City plugged in there and that it worked just fine. Best Buy delivery man only had one plug in his truck and he stated that because that was the one he had that is what I had to take. He also told me I could go to Lowes or somewhere and purchase another plug.

I told him no that I had already paid 19.99 for a plug from Best Buy, so he stated that he would deliver my set, but wouldn't set it up. I called cutsomer service and they advised me that I need to change out my plug....man, customer service can tell me that I need to change out my plug and they have never been to my house. Needless to say the call was useless.

The service that I recieved from Best Buy was horrible. I was a loyal customer for years, but that has also changed. I would also like to add that I purchased the same washer and dryer set from Sears (for the same price) and was delivered to my home the next day. The delivery man walked in with a plug and saw that it was the wrong one and walked out to his truck and returned with the right one.

Sandy of Arcadia, CA March 17, 2007

Had a refrigerator delivered. The delivery guys (2) asked for a screwdriver so they could install it (they install appliances but don't bring tools?) After they left, we noticed an IPOD was missing.

Dennis of San Diego, CA March 8, 2007

I purchased a Samsung RS2555SL refridgerator with a 5 year perfromace warranty on 4/28/2003 (floor model).Took it home hooked it up and the water dispenser did not work.  Went back to the store and they had it replaced within one week.  The middle of January the same problem occured. Called Best Buy, they scheduled a service appt. Tech came out a week later and looked it over said he had to order parts. Spoke to service center on the 18th of Jan, they said they were still waiting on parts.  Spoke to the supervisor and two days later tech came out and installed parts and said there was another part that had to be ordered.  After that tech left the freezer stopped working.  Spoke to another supervisor, he said it would be a week until someone could look at it again. The original tech forgot to plug in the part he installed. Meanwhile the water dispenser is still not working. Tech come out on to install the part he ordered and discover another part that needs to be replaced.  So I called Best Buy after the tech left and spoke to a third supervisor and explained once again the whole scenario and he said that he would put in a replacement request and that that dept. would call me within 3-5 days. No Call. Call Best Buy again and was told that the request was denied. So here it is 9 weeks later and the water dispenser is still not working. Tech is supposed to be out on 3/14/07 to install another part.

Mark of Doyline, LA March 9, 2006

Received a flyer on Sunday, March 5th, 2006. There was a dishwasher in the circular that was advertised as free installation on ALL dishwashers 299.00 on up. Called the local store to verify that stock #FDBB944CS was available. Spoke to Scott (Manager)and he told us that there would probably be a charge for them to install the item that was supposed to be free installation. They were supposed to call back with the price and never did. The following day we received a phone call from Best Buy requesting our address so they could get the price for the FREE installation.

On 3/9/06, I contacted the store trying to find out what the extra cost would be and they stated that I could not pick it up that I had to pay for them to deliver it plus pay the installer an additional amount for coming out which was an undisclosed amount because they did not know what that company would charge,nor did they know the area alloted for free installation. After speaking with Katie (a different Manager at Best Buy),she informed the appliance personnel to contact Universal Plumbing (their plumbing contractor) for the additional price. Instead Herbert gave us the phone number to their contractor and told me the contractor would not disclose their installation area and that I could call them if I wanted.

I contacted Universal Plumbing and spoke to Trey who informed me I would have to pay his company 55.00 because I lived 4 miles where their stopping point is. At that time, I contacted Best Buy's Corporate Office where I spoke to Kelly, who informed me that in their advertising it says see customer specialist for details and they are to inform their customers that they have to pay for delivery to get free installation. I asked for her Supervisor who was Augie and refused to give his last name, but claims to be the highest person I could speak to in the company.

After explaining the situation to Augie, he informed to the same statement that Kelly made as to see the Customer Specialist for details and that their policy is that the customer has to pay for delivery and any additional charges the contracting company would charge to receive the free installation. He gave us a clamin #25379851. Mr. Augie informed me that this was a store issue and he would not do anything regarding this situation.

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