I bought an American Heat tank-less heater model ADK-1 on 01/03/08 and submitted the lifetime warranty as specified on the warranty card shortly after before the 30 days to activate the warranty. I mailed it to the address on the card: American Heat Industries PO Box 941507 Miami, Fl 33194.
My water heater broke on 11/30/11 so that is only 3 years. I found on the internet that the company is located in Hialeah at 7709 West 20 Ave-Hialeah, Fl 33014 (phone number **) and I call them up to see about the lifetime warranty; they advice me to go over and bring the heater and that they will fix it for me free of charge. I spend 3 hours of my day on 12/02/11 and drove to their location in Hialeah, Fl. They told me they could not find my warranty in the computer and that the company was sold to new owners and that they could not do anything for me unless I wanted to buy a new water heater.
I explain to them that even if the company has new owners, their responsibility was to honor the lifetime warranty. I have all my papers, receipt with date of purchase copy of the warranty and portion of the detach warranty card I submitted to American Heat. I wish there was something I can do about it as a consumer I feel violated on my rights and feel that they are not running an honest business.
If there is anything I can do, can you please email me at **? I feel that I should take this matter to a consumer affairs attorney to fight for my rights as a consumer.
