I purchased a Sony Bravia (40ex523) on November 29, 2011, because they advertised the set had features for Netflix and internet video. Took me a few weeks to set it up in my new entertainment console. I then could not access these features, and called the customer service number. They said they would mail a device to download the software in 10 days. It arrived, and it was defective. They mailed a second device 10 days later and it still didn't work. Then they said they would replace the TV with a refurbished set, and I refused the offer, because the first set plays perfectly, only it does not download the software and I don't want a used refurbished set.
Then they had a authorized Sony serviceman come to my home and he tells me the two devices they sent would not solve the problem. He suggested I purchase a router and a LAN cable, and have it set up by a professional which will cost me a few hundred dollars. I paid almost $900 because of the advertised features, and now they expect me to pay additional costs for features that were advertised as built into the set. I've been on the phone with them at least 5 times, and spent countless hours to no avail. They are frustrating me with the runaround, and wearing me out. I'm an 81 year old disabled war vet with a bad heart, and just can't handle the stress. Don't know where to go, or what to do with this problem.
