Complain about a product or service

LG Home Electronics

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers • Cell Phones • Home Electronics

Rich of Gilbert AZ (9/9/05):
I purchased a brand-new LG RU-44SZ63D DLP Projection TV on 6/11/2005 from Ultimate Electronics. After the 30 day return period from Ultimate Electronics the unit developed spots on the screen. LG was contacted near the end of July 2005 to dispatch repair personnel.

Walt's TV Repair received the service order and picked up the TV the beginning of August. Keep in mind that by this point I had physical possession of the TV for under 60 days. Two weeks after my initial call to LG, Walt's TV informed me that the "light engine" was defective and needed to be replaced. The part was under warrenty but in a back order status. I was advised to contact LG to see about getting the part or getting a replacement unit.

I started contacting LG's customer service area the week of August 15th. I was informed that they would have to research if the part could be obtained in an expidated fashion. After many calls to LG I was informed to send a letter requesting that they repurchase or replace the TV. The administration area would make a determination in 7 to 10 days. I faxed the information over to LG on the 22nd of August.

When I called back the next week I was informed that they had fax issues the previous week and couldn't retrieve my stuff. I had refax everything and it would be an additional 7 to 10 days. Of course by this point I'm without a TV and getting more and more annoyed. Needless to say I have been calling almost daily and getting the run around. Out of the blue on 9/3/2005, Walt's TV returns my TV in a "fixed" condition.

Needless to say the fix failed within under 36 hours. I'm in limbo land getting Walt's TV to repair the unit. LG keeps giving me the run around. I would not ever purchase another LG product. The service is awful if you have a problem.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |