Best Buy - TVs

For at least two weeks, and perhaps longer, Best Buy has been advertising a sale price on a television that is not available online or in a local store. The demo of this 37" Insignia television sits prominently on the sales floor with a "sale" price on it of $349.00. When I tried to purchase it two weeks ago, I was told that it was no longer available. I checked online, and voila, there it was, at the same "sale" price - and also no longer available. Today, I was stunned to see that the TV is still on the sales floor of my local store (San Rafael, CA), still with the same "sale" price sticker. When I expressed my dismay, the local staff said that they were not allowed to remove either the demo or the "sale" price sticker. Thanks for accepting this complaint.

I purchased a big screen TV and spent over $3000.00. I had the TV for three weeks and it broke. The screen turned black and would not turn on again. When I called the store, they kept transferring me and hanging up on me. I finally went to the store and they told me that I could not get a replacement for a week.

With the money spent on it, I expected it to last a little longer than three weeks and better customer service to get it replaced.

I, as a business owner, would never run a business this way. I am reluctant to buy another product from Best Buy with the service I received.

I recently purchased a 60 inch Sharp LED television during your Super Bowl promotion for $999.99. I purchased this television over a week ago and the television was charged to my credit card. I received a confirmation email over a week ago and then I received another confirmation phone call today (1/30/2012) at 12pm EST.

During my confirmation phone call today, I was assured my television would be delivered tomorrow (1/31/2012) between the hours of 11am and 1pm. I made arrangements to be available by taking off an entire day of work during this in order to meet your accommodation's time the television was supposed to be delivered.

On top of all this, I had planned a Super Bowl party after receiving my confirmation email and being guaranteed by one your representatives that it would be delivered before the Super Bowl. At 7:52pm today (1/31/2012), I received a voice message that my order had been cancelled. I sat on the phone with representatives from 8:12pm-9:02pm, trying to resolve the issue and did not receive any help.

The representatives were not able to give me a clear answer as to why the problem occurred, and offered nothing in return, only a refund of my money. I will never purchase another item from Best Buy after this experience. I will make every effort to have my story heard all over the internet so others do not have to suffer through a similar experience.

I, like many others during these tough times, make purchases based on what we can afford. A little over a year ago I purchased a Dynex 22-inch TV/DVD combo. Less than a month after the manufacturer's warranty expired, my set went blank, leaving the sound with no picture. The online customer service had procedures that were ineffective and indicated that this may happen often with their products. The total cost for repair is almost twice than what I paid for the set initially. Are there any other options I can pursue to get this resolved?

We purchased a new LG 46" TV from Best Buy for Christmas. It worked for two days and then half of the screen turned black and half was normal. We called Comcast techs to come out and examine the lines and TV, and they said the TV was defective. We phoned Best Buy and they said they had to talk to a place in the Philippines before they could authorize a return. But if we got an authorized return, we would have to mail the TV back to the factory, since we bought in on line, in the original packing, which we have saved.

So far, we have not heard back from Best Buy and we are getting anxious about returning the set to the warehouse since it could be damaged in shipment; we also have to pay for it to be shipped back. We have not paid our credit card company for the TV yet and it is in dispute. We are not sure where to go from here to get this resolved. The TV was $1300 plus shipping and tax, and we were only able to see it for two days. We will never, ever buy an electronic device from Best Buy again, because their customer service department is terrible. We will let you know if we ever get this resolved to our satisfaction. We also will not buy an LG product again on line or otherwise.

I purchased a 32-inch Dynex TV from Best Buy in Destin, Florida on April 20, 11. Five months later, the TV lost its picture and went blank. I took the TV back to Best Buy in Destin and they returned it to be repaired. The representative told me that if this happened again, the manager of the store would probably work an exchange for another TV, etc. Well, the TV broke again with the exact same problem 3 months later. This is two times within the first 8 months of purchasing the TV. I then took the TV back to Best Buy in Destin, FL again. I told them what I had been told, and the argumentative store manager said they would not exchange the TV but would send it back yet again for the same repair again. He also insulted my integrity by questioning if the TV was actually broken.

Well, the TV is gone for yet another month during the one year warranty period and I suggest that the Best Buy policy is to "milk out" this piece of "junk" until the one year warranty expires. Then when it breaks again with, I'm sure, the same problem, I will be stuck with an inoperable piece of junk. They should have done the right thing and exchanged the TV for another one or allowed me to buy another brand of TV from them which I offered to do. They would hear none of this. I will only deal with Best Buy on this purchase and will never spend another penny in their stores again. They should also think about hiring folks (manager types) that are customer friendly instead of what I encountered in Destin, FL.

I purchased a 42-inch LG TV via the internet yesterday only to receive later an email that the order has been canceled due to their error on price. Talking with others, I found that they did receive the TV for the price that was printed on sale by purchasing at the store. Sale was canceled. I did not receive TV and the store was not cooperative in making this right. So some people got a TV and I did not. This was their error not mine. Sale was completed on my MasterCard and now I will have to be credited to my account. How did they chose who was to get this sale and who was not? Bad business. I will never deal with this company again! I was a good customer that made many purchases through the holidays and everyday.

I ordered a 42" LG TV online from Best Buy on December 31, 2011. The price was a low $188, with no shipping charges with store PU. The item was available at my local Best Buy, and after my internet transaction was complete, I awaited my call to confirm that the order was ready for pickup. A short while later, I got an email stating the product was not available at my local store. To make the story short, a call to customer service resulted in the product price listed was in error, and not available at that price.

On the last day of the year, Best Buy gets to hold payments from cancellation from bogus internet prices. It's normally seven days that they hold your money. from a company that may be on the way out, this end of year's cash on the books can look good! I understand that it's industry standard for banking transaction, but how can a company as big as Best Buy, which must have oversight of marketing, continue to use the system for cash flow.

I purchased a $260 television. I got it home, it didn't work. I went to return it the next day, and the man told me the money would go back on my card. It never did. It has been weeks, and the management has been avoiding me. Best Buy is irresponsible. It took 2 seconds for them to take my money, and over 3 weeks to give it back. A word of advice for Best Buy, stand behind your products. Add one more incredibly dissatisfied customer to the list.

Grinch story par excellence. 90-year old mom with cancer caregiving for an adult son with Hydrocephalus who's wheelchair paralytic. I ordered TV (Dynex) from Best Buy on Nov. 22nd for delivery Dec. 6th, along with install as they can't do it and I am 2k miles away. Best Buy store is two miles from their home. They postponed delivery twice, finally saying not until mid-Jan at earliest. So after hours phone time nowhere land, I cancelled and ordered one from the local store, the kind neighbors could pick up (at the store) and install for them. As the neighbor arrived to get authorization code for pickup, Best Buy truck arrived (22nd) with original order but would not install due to cancellation and would not wait for phone call to straighten out. Should be okay but I had to spend a lot more to get a set for them by Christmas! Chicanery of the most devious and cunning sort. Welcome to Crookerica, Inc.!

Our land is being destroyed by crooks, liars and systems designers. The poor kids answering the phones aren't allowed to solve real issues, just deny and delay so I don't blame them. Maritime, airlines, manufacturing and now most retail are using a business model with no respect or regard for consumers, especially if they already have your dough! Alas, Babylon.

We had purchased a 3D-compatible TV and Blue Ray DVD. They sold us a wireless media kit that is not compatible to 3D. We are unable to obtain 3D through the wireless media.

I bought a Best Buy 50" plasma Insignia TV a little over a year ago. The TV came with a 2-year protection warranty plan through Best Buy's Geek Squad. A few months ago, the TV screen started showing vertical lines down the middle of the screen. I called the warranty company, which is Best Buy's Geek Squad. They set up for a local independent repair company to come out. The repair company never showed up. I called, but they never returned my calls. I called Best Buy's Geek Squad and they found another independent repair company to service my TV. This company was an hour and a half away. They did come out and said I needed a new screen.

They called me a week later and said that they needed a picture of the TV to send in to Best Buy, they asked for me to take the picture and email it to them. I felt that this was unprofessional, and that they should come out and do that. They said the next time that they could come out is when they get other service calls to make it worth it to them. I then called Best Buy's Geek Squad to repair the TV without the picture. They said they could not and that I would just have to wait until their repair company could come out or take a picture and email it to them. I find it very cheap on Best Buy and the repair company to ask this of the customer.

I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and I tried to call BestBuy customer service about my TV as I was having a problem with my resolution. My TV changed its resolution automatically when I connected my PS3. It changed from 1080 to 720. There is no way I am able to change the resolution back so the representative from the customer service department told me I need to call Geeksquad. It is what they call their tech-support.

So I called them and they wanted to charge me $99, just to come to my house and change my res. I am a student and I don't expect any store to charge customers for their after sales service even tough they have also purchased an extended warranty. I clearly denied paying it and also offered them that I would bring the TV myself to the store and if they could help me there. They didn't even approve of that. Now I am stuck with an amazing LCD with a very !@#$%^ resolution which cannot be changed until I pay them more money.

Doesn't make sense for such a warranty. I wish I could take off the 1-star that I have rated best buy cause nor do their staff have manners on the phone with their customers and nor do they have good communication skills as I was transferred 8 to 9 times on that one call for such a small issue and still unresolved. Very bad after sales service.

I was price shopping for the upcoming Black Friday sales, and while at Best Buy, found a 32" TV for $10 more, than upcoming sale. After talking with a Best Buy associate, I was told that they did not have the TV in stock, but would have no problem getting them in by my Christmas deadline, and was given a delivery date of December 6th. I purchased 2 of the TVs, and never received any word from Best Buy.

On the 10th of December, I called, and was told that they couldn't get my prepaid TVs, and the best they could do for me, was sell me a different TV, but it was going to cost me an additional $30 for each one, or give me my money back. I now had passed up my chance to purchase them on Black Friday, and to make matters worse, I found out that the replacement is a lower resolution TV, and the price he gave me is the same price that it is advertised for in the store. I feel like I am a victim of a bait and switch scam here, and can not believe that this is how they treat their customers. I was even told by this manager that this problem was not their fault, and when I asked him if he was suggesting that it was my fault, he just just repeated that it was not their fault.

I decided on a LCD TV from Best Buy after shopping around. The great warranty sounded good as well as the TV. Approximately seven months later, the TV went out. Who would've thought? A TV this new from a reputable store and with a Geek Squad that they do not even have (its contracted out to small mom and pop outfits).

First, they tell us to bring the TV in the store. Once we get there, they tell us it's too big and we need to call the infamous Geek Squad. When we have a schedule available, we call the Geek Squad who in turn comes over and has to take the TV. Its been over a month and still no TV. So much for the much-advertised Geek Squad. I can't invite no one over for any events on television since we no longer have a big screen TV. Its ridiculous!

I'm still without a TV! You pay with your hard-earned money thinking you are getting something worth their value and from what you think is a good supplier and buy extended warranty and still have no TV.

I purchased a Sony television 55" KDL55HX729 3D 240 Hz for $1,399.00 from BestBuy.com on Nov, 26 2011. The TV was available at store 472, so I selected the option for it to be picked up by me at a local store. Before I was able to pick the TV up and after receiving the order confirmation, I received another email the same day stating that the TV was no longer available at that location. I called into the phone number I was given, and was told that the item was not found at the store online. They tell you went the TV will be available to pick up Dec. 17 despite having an order confirmation and having followed all appropriate steps in a timely fashion and the CS told me, "Wait for an e-mail that says, 'Your item is ready for pickup.'"

I received a Dec. 5 order cancellation! I paid with my Best Buy credit card which still charged a total of $1679.00 until today, 12/7/2011.

I purchased a Samsung television from BestBuy.com on Black Friday. The TV was sold out online, so I selected the option for it to be picked up by me at a local store. Before I was able to pick the TV up and after receiving the order confirmation, I received another email stating that the TV was no longer available at that location. I called into the phone number I was given, and was told that I could no longer have that TV at that price, despite having an order confirmation and having followed all appropriate steps in a timely fashion.

After being bounced between numerous departments and speaking with seven different employees resulting in hold times in excess of two hours, I was disconnected from the line on two separate occasions receiving the message, "Your call cannot be transferred. Please hang up and try again. "

I went into the Best Buy store on 11/27/11 and purchased an open boxed 60-inch Sharp Aquos smart 1080p TV with a sticker price going for $999.00. Because the remote and manual are missing, I waited for 45 minutes when I picked up the TV. I took the TV home. When we noticed that we did not bring home what we bought, we looked at our receipt showing that we purchased a 1080p 60-inch TV; but they had a second receipt attached showing a return of a 1080p 60-inch, then an exchange for a different model.

They kept the truth from us, letting us take the TV home when they could have been honest and given us our opportunity to decide for ourselves whether or not we wanted to continue with the transaction. Then they pulled the sales associate who sold us the TV and he said that he was going off of what the sticker that was on the TV. I want them to honor the original ticket and give me what I bought, which was a 60-inch Sharp Aquos 1080p smart TV.

An online order payment was submitted over the phone for a product (TV) not found in their inventory. Submitted payment information over the phone for product ordered online, received order number. Next day, I called to check the status of my order. Best Buy found no order by my name, phone number and order number. Best Buy will call on 11/29/2011 to confirm what was promised. On 11/25/2011, I called to check the status of my order and the salesperson confirmed no sign of my order.

I called Best Buy to let them know I was having problems with a TV that I purchased about 6 months ago, out of Best Buy, Store #947. I let them know the TV was turning off after 10-15 minutes. They sent someone out to my home from the Geek Squad, they send someone out if your TV is so many inches, and mine is 55 inches. The person that came out reset the TV and left. 15 minutes later the TV turned off again I called Best Buy and they rescheduled another appointment for someone to come out. When the person came out, he replaced a couple things on the TV and left. The TV was good for about 1 hour, and then turned off. I called Best Buy and they did the same rescheduled and I am still having problems with the TV.

I called Best Buy and they said I would have to wait till the 30 days from the 1st time I called to get a new TV. When the days were up I was told to go in with the TV for an exchange. When I got to the store, I was told I had to wait for a manufacturer RN# from Dynex, that Best Buy is supposedly supposed to act as a manufacturer for, since Dynex is a Best Buy brand name, and had to take the 55 inch TV back home and wait for a call from Best Buy. A week later I called Best Buy and was told the RN# was in so went in and was told that was not the RN# and the person was confused with the RN# and customer #, and I had to take the TV back and I would be called.

I called again, since I did not heard from Best Buy, I was told they would call the manufacturer to get the RN# directly and I would get a call back. I never heard from anyone so I call Best Buy back and explained once again, I was told I would get a call back from the Manager (Kyle) but never did, and still have not. I called the next day to follow up with the Manager (Kyle) that was supposed to call me back. After being on hold for over an hour, I was relayed a message by a sales rep (Kim), that the Supervisor (Tim) said I would have to call 1-888-BEST BUY and get the RN# myself.

I called 1-888-BEST BUY and spoke to someone and was disconnected in the middle of the call when the person put me on hold. So I called back and spoke to a Charles and then a Greg. Greg informed me that he was not able to do anything and the Best Buy Store would have to call the get the RN# because they are the only ones that have access the phone numbers. I first called Best Buy in September, today is November 11, 2011.

We bought a 50-inch Insignia TV just over two years ago. We did not get the extended warranty because we felt after 5 years we would replace the TV more than likely. Well, our manufacture warranty ran out in July and of course 3 months later the TV goes out. When I contacted Best Buy to see if there was anything they could do for us, basically, I was told too bad, so sad we should have bought our extended warranty. I told them we didn't buy it because we didn't think their product would go out after just two years. When the store manager asked me what I wanted them to do, I said I would like them to pay the $150 service call and I would pay for the replacement parts.

The manager said he couldn't do that. I explained to him that we have spent several thousands of dollars over a 3-year period with their company buying electronics (2 laptops, 1 desktop, 2 iPods, 2 printers, plus much more). He didn't care and again said sorry, but you should have bought our warranty. So I guess that is how Best Buy gets you. They make a poor quality product and won't stand behind what they sell without a warranty. So this Best Buy TV we had for only 2 years has cost us over $400.00 a year to use. It's not worth it to go to Best Buy without their extended warranty. They won't stand behind what they sell. Best Buy has lost our business for good.

My son bought a 55" Samsung TV for $2,600.00 from Best Buy in Blaine, MN. They did not do a good inspection on the TV. We brought it home and opened the top of the box and the TV screen was damaged. We never even took it out of the box. We called Best Buy right away on the same day and told them. They said bring it in the next morning so we did. They said to leave it and they would get back to us.

They called half an hour after we left and said they were not going to do anything for us. And Samsung wasn't going to do anything either. Then they told us to discard the TV in 24 hours or less or they would junk it. To cut the story short, my son lost his $2,600.00 hard-earned dollars.

We will never buy at Best Buy again. They do not care or take care of there customers after the sale is done. I hope they won't treat you the same way if you bought a bad item.

I purchase a Sony Google 46"TV from Best Buy on August 7, 2011. I checked online first and the price was $598.99. I went to the store in Evansville and it had the same price on the sale sign. I went to the associate and told him that I wanted to purchase the TV. I took him to the TV and he told me a few features and took me to the register. It rang up $1099.99. I told him that the price was $598.99 and it was clearly mark in the store and online. So he quickly went to the TV again. I was with him because I felt like he was going to lie. He had to call the manager. I told him that was fine but I was going to purchase the TV for that price.

The manager came and did an "override". What had to be override? The merchandise was marked with the $598.99. I paid for the television and had to go back to get my rewards card. When I went back to get it they had taken off the $598.99 and signed it $999.99, not only did this representative try to sell it to me for $1099.99 they also marked it $999.99. This one TV had 3 prices in one day. On my way home I checked my receipt on the way home and realized they did not offer me a warranty. I wrote a letter to the corporate office. I received a response back and the representative, Bill, totally turned the story around (I have the letter) around and try to make Best Buy not at fault.

To this day, I have not received any apology or warranty, any gift card or anything! I have always known Best Buy had the reputation in Evansville for shady business but this by far price gauging in my face! I will never shop in this store in any city and have told everyone I can about their dishonesty!

I bought a computer on Dec 2010. On Sept 2011, I took it in to have the Geek Squad to examine it, as its charge jack seemed to not be holding charger tightly and had stopped charging. Best Buy's Geek Squad rep had me leave it, saying it would be ready in up to 3 weeks. My husband went to pick up and was informed that it would have to be replaced and they didn't have the exact same one. It would be replaced by an ever changing 1 step-up model, and would be available for pick up in another week and a half. So they paid back in ticket of which this computer, although compatible, sold for approximately $800 cheaper than what I paid. As well as I was informed that the $199.00 2-year service plan that I had purchased with the first computer was null and void upon honoring with the replacement, that I would have to purchase a new warranty if I wanted one, for the replacement. Then I inquired about what would happen if I had had no warranty and only the receipt and had a problem with my computer. He said that within a year, if they deemed it was no fault on my part, that they would repair or replace it. My point exactly, they just screwed me out of my $199.00, which was to be two year extended, after the 1 year manufacturer's warranty ran out. They've got this down to a fine art, a ripoff!

I bought 2 Insignia TVs as Christmas presents for my parents 2 years ago. On Christmas Day, we set up my mom's TV first, and once plugged in, the back caught fire. I took them both back on December 26th and got 2 more (big mistake). Since then, my mom's TV channel 5 has no sound, some pictures are clear and others very poor clarity. I have a Samsung, and the same channels she is having problems with, my picture is perfect.

My dad's TV has a bad remote and the same thing with the picture on certain channels and he's got less channels than she has, and that's two identical TVs. I will never buy this product again. And I didn't have money to throw away like this. I will buy them new TVs this year, but a different brand. I am very disappointed. My parents who are seniors have not been pleased with these TVs from day one, but it does not matter whether they are seniors or not, this is a shame!

I recently found a rather expensive TV on Best Buy's website for a price I could live with. I checked several times that the TV was available at the store I selected for pick up that day. The minute I submitted my order, I received two emails: 1) stating thanks for my purchase; 2) saying sorry because the item was not available at that location for pick up.

I immediately called the 1-888-Best-Buy number and spoke with customer service, I asked them what was going on, and was informed that Best Buy stores do not always keep them informed of their stock counts. Whatever, I asked if my credit card had been charged yet, and was told no, So I thanked him. For some reason, I felt compelled to check my bank account. My account was debited the full account. To make a long story short, I called Best Buy and my bank, which is Bank of the West and was told, too bad it will take 5 days after the authorization to release is received, to naturally go back to my account. What are they doing, my bank and Best Buy are using my money!

When I bought the new 46" LCD TV, the sound was so bad that I had a serviceman out to repair it. He said it was normal but replaced a major part. Now, about 3 years later, the sound is entirely gone on several channels and the rest are getting worse daily. This should not happen on a TV costing well over $1000.

On September 04, I bought a Google TV for $855 in BestBuy, Princeton. When I went back there on the same date, they told me that they could not do nothing because they don't know where it happened and they assumed it was my fault.

I would like to make this public and if possible, make BestBuy change their policy and inform to their customers that they should check what they bought. I saw how they operate and many people got treated the same. They show the exhibition hardware and then they close box, wherein nobody knows what it contains. Upon surfing the web, I've found that many people had this problem, and my hope is pretty low.

I purchased a floor model 37" Dynex LCD flat screen that apparently was damaged without my knowledge. I called Best Buy to inform them that there was a small spec on the top left screen that did not appear normal. I was informed by Best Buy that the TV had to be repaired at home due to the size of the TV.

On the day the technician arrived, he stated that the TV had a crack on the inside screen and it was un-repairable. The reason why the spec had increased was due to the heat of the TV as we watched it. Now, the matter became worse and we are no longer able to view the TV that we paid over $450.00 for. Please help.

I purchased a TV on a Friday for delivery and set-up on Wednesday. I also removed my old TV for recycling.

I got a call on Tuesday that it will be delivered from 7am- 7pm. On Tuesday, I took a day off from work but no one showed up. At 5:30pm, I called the store and I was told that the TV was not delivered from the warehouse because they did not have it. They had set-up a Saturday delivery without even asking me as I work on Saturdays.

Again, on Thursday, I got a call saying to expect delivery between 7am-7pm. I call the store back and was told that they would call me Friday to give me a smaller time frame. On Friday, I got a call that the delivery would be between 8am-10am. On Saturday at 8:05am, the delivery guy said that he does not remove or install TV, that the Geek Squad would be coming from 8am-8pm Saturday. The day was spent talking to people who could not explain why my delivery man did not connect my TV.

I told them Time Warner was coming on Monday and I could not lose any more work days. I was then told that Tuesday was the earliest they could come out to install the TV. This is completely unacceptable. I have lost work time because of the mistake on Best Buy's part and they have not done anything to correct this other than work with their schedule.

I will be returning the TV and will demand refund for delivery. I will share this horrible experience on all social media. I cannot believe they are in business.

Model DLP WD-65733 owned for about 3.5 years. I have had models that have lasted 10 years or more. Noticed with spot on screen which is the same problem described by other owners. We all work for hard for our money and if you told us that around three years , we might have problems with pixels on these TVs given how much we paid, I do not this you would sell many. In this day, consumers have the Internet and talk and they research big purchase. So, you can let these stories end with how you stepped up and did the right thing, or you can get others like me that will tell many others NEVER to buy your brand if you ignore us.

I have to replace the lamp on my TV almost 4 times since 2006. And right now, I have one year with that TV having no service because of the lamp. The economy is worse; and we do not have the amount to buy that lamp again.

I purchased a $600 Sony 40 inch flat screen TV on March 11, 2011 along with spending a couple thousand on a computer. The TV quit working, I returned it to Best Buy this morning only to be told that there is only a 30-day warranty period and I should have bought their extended warranty. The TV is only 8 weeks old, and is now out of stock. The geek squad hooked it up at the store and said nothing was wrong.

We had to bring it home, hook it up, and it still doesn't work. I never saw it work at the store. The geek squad "forgot" to put my remote and paperwork back in the box with my TV, so now they have to mail it to me before I can have anyone here to look at it. I buy all my company's electronic devices; however, I will never buy at Best Buy again! Best Buy store managers need to take a Dale Carnegie course on customer relations. I'm going to follow this up with a call to the Consumer Affairs division of my NBC affiliate. This is a $600 lesson for me on Best Buy customer service.

I am very disappointed with Best Buy in Dickinson, TX and vow never to purchase anything from them ever again. I have been very loyal to this company by spending thousands of dollars in their store and traveling 30-35 miles just to do so, yet being treated like garbage. I purchased a 50" Insignia TV from Best Buy a little over two years ago. This is a Best Buy Product and I was assured by a sales associate that is was a very high quality product. When I first purchased this TV, it would not even turn on the first time I plugged it in.

The following day, I had to drive all the way back and return it for another and now, this TV has broken too. I spent $1,400.00 on this TV and there is no reason why I should have to spend $300.00 more on an extended warranty just to make sure this product works. Anyway, I took the TV back to Best Buy and was told by the store manager that there was nothing they could do to for me and I was basically stuck with it. He didn't even give me the option of having his store take a look at it at my expense. If this TV would have lasted for at least four years, I would have considered at least getting my monies worth out of it. But spending $1,400.00 and the product only worked a little over two years is ridiculous. I will no longer recommend this company to anybody ever again.

I purchased a TV at the beginning of August from Best Buy and also got the service agreement for extra protection. On Sunday morning, the TV would not turn on. I unplugged it and went to turn it on but still, it has no response. I called Best Buy and was told to contact their Geek squad division. I spoke with an agent there and she tells me that they have to send a technician out to look at my TV and schedule an appointment. I asked what Best Buy is going to do for me in this situation, she then replied that it's all she can do. So I ask to speak with her supervisor and she says that the TV is over the 30 days and return is not possible and that all she can do is schedule an appointment. She checks available dates and the first open spot is January 18th (today's date is January 9th).

This is unacceptable and it seems that my inconvenience is of no importance to their company. I then ask if there is a director of customer care that I can speak with and she says that she can direct my call to the corporate offices to speak with someone there. I talked with a guy there and all he did was reiterate what the previous supervisor said. I asked what Best Buy is doing for me for all this inconvenience and he didn't respond to my question but instead said that all they can do is schedule an appointment or I can choose to call the manufacturer. At this point, I've lost my cool and feel like I'm getting the runaround. I got nowhere with this guy and he couldn't direct me any further up the chain of command.

I wrote an email to Brian, the CEO and Lisa, the customer care relations, about the terrible customer service I have received. They don't care about my inconvenience; I just have to play by their rules. I get a response back from the company, at 4:57pm the next day, saying the same thing everyone else has said that all they can do is schedule an earlier appointment. They don't care about me after I've purchased the product and the service agreement.

How could purchasing a service agreement mean waiting to have something looked at according to their time schedule which is a week and a half away. I got the same kind of treatment when talking with Samsung. They need to have a technician come to the house and I haven't heard from this so-called technician to schedule an appointment. I'm disgusted by the lack of customer service within these organizations. They could care less; they have their money.

After purchasing a Panasonic 42" LCD TV from Best Buy, the TV was defective and inoperable, only less than two months later. The TV we purchased, to me was defective, was not any good. We purchased the extended two-year warranty and they did not want anything to do with us at all. Best Buy wanted us to just deal with the manufacturer (Panasonic) after reporting the incident and having one of their so-called experts come to see the problem to my residence.

According to Best Buy, they denoted the TV to be damaged and assumed that we damaged the TV. There are two senior adults in my household and no children. We picked up the TV with care and put it together very carefully, but Best Buy did not want to even consider that there might be some type of defect with the TV. After speaking to the manufacturer (Panasonic), they were no help whatsoever as well. They told us that the best they can do is give us a discount on a new one. It was only 15% off of any new TV but retail price is not on their online discounts and that would mean we would have to pay the same price we paid for the damaged/defective TV. Why would I pay for a new TV that they did not want to exchange or replace for more than what I could purchase somewhere else for less? Why purchase an extended two-year warranty if they are not going to replace defective TV that stopped working less than two months later?

Well, we are out $949.08, the cost with the two-year extended warranty ($89.99) and again Best Buy did not want anything to do with us after their expert came to see the TV to our residence. We have a brand new TV that is in the garage and a piece of junk, since replacing the screen will cost the same as a new TV. Also, we called Best Buy to see if they will refund the extended warranty we purchased but they said no, they do not return the warranty under the circumstances that they denoted. Again, less than two months later, TV is no good.

I purchased a new 55" LED Samsung TV from BB in May 2009 and the main board that controls the 4 HDMI ports has failed five times. The first time it failed the TV was still under the one year warranty from Samsung who sent out an outfit to replace the board. It has since failed four more times and BB is telling me they will not replace my TV even though their warranty clearly states that upon the fourth failure after three qualifying repairs, they will replace the TV under their no lemon policy.

I have put three requests into them and it has been turned down and the message left on my answering machine today from an Angie from their corporate office stated that since the TV repair company had ordered the part they were denying the replacement, that I needed to continue with service and they would allow for the repair. Nowhere in the $500 additional warranty that I purchased does it state that if the part was ordered, they would not replace the TV. It clearly states that upon the fourth failure, the TV would be replaced. When I questioned them on it, they could not give me a straight answer but just kept repeating they would allow the repair since the part had been ordered.

I purchased a Sony 54" LCD for $2599.99. I also purchased a 4-year warranty based on a $2500.00 - $2999.99 replacement value. The set has gone bad. Best Buy is only willing to replace with $1300.00 TV. I paid for a warranty based on a dollar value and it is stated on my receipt (warranty cost $350.00). They are not honoring their warranty by only covering $1300.00. I asked for a $2500.00 credit on the bad TV because that was the amount the warranty implied would be covered. They're very vague in discussion because no one with Best Buy really knows the specifics about their warranties like mine from 2007. I purchased my warranty based on a dollar figure.

I'm not happy with the Best Buy professionals I spoke with. They tend to want to brush you off if they don't know the correct information. Most of their "Geek Squad" did not even exist when I purchased this warranty. I feel like I have been ripped off.

I bought a 50" Samsung Plasma Television on November 7th 2010 for $899. Yesterday, December 3rd 2010, the Best Buy website listed the product for $799. I checked the website say the difference and headed to the store last night and while I traveled to the store location the website changed the price back to $899. They would not credit back the difference in price.

I went home and printed the website listing with the different price and returned to the store with the print out. They still would not credit back my account. They admitted that the price had dropped but during "black out dates" and would not credit me back. The "black out dates" fell within the 30 days after I bought this product. Knowing products drop price during Black Friday, I asked the sales person when I made the purchase if I should wait to buying and he said to not wait because Black Friday prices will fall in the next 30 days and the price difference would be credited back to me if the price dropped, like it did.

He used this situation as a sale incentive. Knowing the store had "Black Out Dates," I would have waited but they did not warn me of this situation and nothing is mentioned on the receipt. If you can help to resolve this problem that would be great. Thanks.

We purchased a 43" LCD HDTV for our daughter. She did not open it right away due to moving and when she did open it and when the cable guy came out and hooked it up, we realized the LCD screen was damaged.

We called Best Buy Warranty, for we had purchased a 4-year warranty on the TV, and we spoke with Allysa who told us that, "Yes, it was under warranty and still under manufacturer warranty", and that she would send out a geek to fix it. So we waited 3 more weeks and the geek arrived and told us it was not covered under warranty. So I took the TV directly into the local Best Buy store that we shop at frequently and asked for the store manager, and I spoke with the assistant manager because the general manager was off that night. I was then told that this was not under either warranty that it was damaged by someone and there is no way to prove that it came out of the box this way, and to help me, they would give us 40% off any new TV we picked out.

I was not happy with this answer and asked if there was someone higher up that could make a decision and was given the number to Consumer Affairs from Best Buy and spoke with Hayward. He seemed like he was going to help me and then spoke with the assistant manager and his tune changed and he told me the same thing - not covered under warranty. At this point, I was ready to leave and an employee from the store came up after observing all that happened and quietly gave me information on how to reach the gm of the store saying that the gm was a lot more understanding and they have helped others in the past so he would be able to help me also.

So I called the gm and he offered me 50% off, saying the same thing that this was not covered under any warranty and he could authorize this discount, even though the assistant gm just told me the most they ever offer is 40% off. What a joke!I now no longer ever want to shop in that store again and neither will any of my family or friends. It's sad to lose all this business over an $800 TV that was broken somewhere in shipping. I will say that another geek squad member that was there took the TV and shipped it to the repair warehouse in hopes that they would fix it anyway. He said what's the worst that could happen, but at least he tried.

I purchased a Samsung 32-inch television 18 months ago. It's in a spare room, barely watched except for the last 6 months, I moved it into my bedroom and watched in the morning for news less than an hour a day. It started making noise when turning on or off. I called Best Buy, then Samsung. They both said nothing's wrong. Yesterday, it didn't want to come on. I did the unplug test: unplug then plug back in. That time it did turn on. Tonight, I tried it just to see and nope, no TV. I spent a lot of money on this. I called Samsung and the CSR seemed to know exactly what the problem was, like this is a very common problem. So my only option is to find proper shipping boxes and packing equipment and pay to ship this huge TV to them to fix it.

They said they would do a one-time courtesy fix for this issue, some capacitor. I think that is the word she used. But get this, they want my credit card number. They cannot set up a repair without it! And they will put a hold on $120.00. This is crazy. I hate to find out how much it costs to ship this television. Don't I have any rights here? This television cost $1000.00. It should last more than 18 months. It was rarely used and it was well cared for. I thought Samsung was a reputable company.

Was given an Insignia 32 in. LCD TV by my son for Christmas in 06. 13 months later, I started having problems turning it on. Eventually, it stopped turning on all together. Contacted Best Buy online as to what to do and they said to go to the nearby store and tell the manager of the problem. I did and was told I could not bring in the TV because of the size. That they would have to come to my house to check it to see what the problem would be or if it could be fixed at all.

The charge for them to come out would be 150 dollars. Since, I am disabled and on a very limited income, I could not afford to have it checked. But, I also had read complaint after complaint, all being the same problem with exact same TV, some had best buy come out and best huh took their TV and didn't give them back. So, I was not going to have that happen to me, in hopes that they would recall this TV. It has been sitting in my spare bedroom collecting dust ever since.

I purchased a Panasonic HDTV on Black Friday for $298.99 (Black Friday Doorbuster) and was one of the first people to place the order. I received a confirmation, but later on in the day an email was sent saying the TV was sold out. As an apology, they'd give me $50. After speaking to customer service for over an hour saying there was nothing they or their supervisors could do, they also went ahead and cancelled their $50 gift card! Buy.com is a scam and do not care about keeping their customers satisfied. Never use them! Everything was cancelled, including the $50 gift card.

We purchased a 42" LCD TV in 2008. We were sold on the warranty when we were told it covered "accidental damage". The TV cost was $996.00 + $129.99 for the warranty. All warranty collateral they provided us with says that "accidental damage" is covered. On 11/21/10, the TV screen was damaged. I called to schedule a repair and we were told that LCD TV's are excluded from the coverage. Nowhere on the warranty collateral is that stated. Our CS agent (Nicole) escalated the manner to her supervisor (Joseph), and we were told we would get a call back in an hour. We did, however during the call we were disconnected, and no one called us back.

We spent another 30 minutes trying to contact Joseph again, at which time he told me that Best Buy was sorry for the damage, but their warranties do not cover LCD's. When I asked why it was sold to me as such, he stated that he didn't know and would contact the store manager as this was a store sales issue if they misrepresented the warranty. After being put on hold again, I was told that Steve, the store manager, would not honor the cost of repair or exchange. So we went to the location. Upon arrival, we were greeted by a returns agent. When I explained the issue, she said she'd be happy to find Steve for us, as he was in the store. As she attempted to page Steve, another associate Corey called her over. He actually ducked behind the counter and told her something.

She then came back to tell us that Steve was on a call, but the other manager Robert could take care of us. Robert stated that since he didn't work at the location 2 years ago, that he didn't know what happened. When I argued that none of the collateral said that LCD's were excluded, he told me he'd see what he could do? What he suggested is that we leave the TV there and buy another TV at a discounted rate of $649.00. I declined and said I wanted my TV fixed or a credit for equal value. He told me that Best Buy could not do that. We asked for the district manager's phone number and were told that they could not give that to customers. We asked to speak to Steve, the manager.

We were told he was on a 2-hour conference call and would have to wait. We did. Steve actually appeared within 20 minutes to tell us that the associate who sold us the TV remembered us from 34 months prior. He also said that it was our word against the sales person. When I asked why our warranty didn't state that it excluded LCD's, I was told that Best Buy had since changed that collateral to reflect the exclusion. I asked why it wouldn't be honored as it was their mistake, he stated that Best Buy would not honor the warranty. Period. We are now out $1200 for a TV and Best Buy refuses to repair and honor the warranty or exchange.

I went to my local Best Buy store to purchase a home theater system. Of the brand/model I was interested in, the only one they had was an "open box". The assured me it was new and the Geek Squad had checked it to insure that it was not defective so I purchased it. After taking two hours to set it up, I found it did not work. When I returned it to the store, I told them it was okay to put the refund on a store card because I would be ordering another just like it on their website. I checked the unit on their website, it was in stock and delivery was stated to be 5-7 days.

After 9 days and no delivery, I called customer service to check on the order. Customer service told me they could not tell if it shipped yet and if it had, they could not tell me where it was so I asked them to cancel the order. They told me they would have to provide the refund on another store card and mail it to me. I told them I was in a hurry to replace the unit but they said there was no other way and it would take three business days for the card to arrive.

After another eight days had passed and no card had arrived, I called customer service again. They checked and found that the card had not been sent. They made another "three business day" promise and after a little pleading, they promised to send the card by next day service. I said "So I will have the card tomorrow (Friday)?" Then I was told there is one day for processing. "So I will receive the card Saturday?" I asked. Then I was told I would receive the card on Monday. I guess we will see but no one there seems to think this kind of service is a problem.

Maybe I am writing this prematurely and maybe I will finally get to replace my broken home theatre system but I simply want people to know that the Bestbuy.com folks feel no sense of urgency to resolve a proble. Buyer beware!

Westinghouse is now probably the worst TV on the market. I bought a 42" a little over 2 years ago and it worked fine until yesterday when it just would not turn on at all. Customer service is non-existent and it's pointless to call Best Buy too. Westinghouse is just a name that was sold to a manufacturer somewhere outside the US. They couldn't care less if you are satisfied and they will keep sticking the label on these crummy TVs until we complain enough to the merchants. Bury the name Westinghouse! Too bad, it was once very respectable, but so was Studebaker.

I bought a 46" flat screen Samsung on 12-3-08. It started taking longer to turn on with a relay clicking and was taking longer each time and finally would not turn on at all. I called Best Buy and they came out the very next day and had it repaired with in a half hour. Now, they told me the service call was $150. But the parts would be free.

Red flag. Nobody gives away parts so I asked about Samsung being aware of a problem with capacitors. Yes was the answer however they couldn't be sure when Samsung could get to it so I went with Best Buy service. After reading all the problems people are having with Samsung, I think it was less of an headache however, if anyone wants to start a lawsuit, throw my name in the hat.

I purchased a new $2,000 LED, HDTV 3D Samsung TV from Best Buy Store. I paid extra money and also there was a promotion to receive a premium installation which was supposed to include the Geek Squad hooking up all components! I bought a Blu Ray player and WiFi equipment etc.

The promotion was to be informed about how to use your equipment. I was not given any support and they refused to attach my WiFi wires, computer and I don't know how to even watch 3D programs! I am so upset and have been totally ripped off with false promises! $2,700 dollars for TV and stand.

I had bought two 50" Philips LCD model 50PF9631D37. Within 2 months, both TV went out on me. They are only 3 years old, just pass the warranty date. I had paid Best Buy to come out and look at the problem and they had said it was a problem with Philips and hundreds of people are having the same problem.

Funny, there should be a law suit against them. My mother still has one of those box TVs from the 80's. It's BS! No TV should stop working after 3 years. Philips only directs you to a repair center that will charge you $500+ to fix. You can get a new one close to that. Whatever you do, never buy Philips!

I purchased a TV that was broken from inside and out when I pulled it out of box. I returned it and they deemed that I had broke it pulling it out of box, which was not the case. The policy is damaged goods are not returnable. The box was in good shape was the argument. If you buy a TV, you lose all returning ability if you leave the store if it is in the box. After having to eat the cost, I went back this morning and looked into buying another TV with the idea I would open the box and have it turned on and gone completely through and they said I had to purchase it first. The consumer loses on all fronts.

I went to Wal-Mart and asked their policy and they were opposite. I bought a more expensive TV there. I spend thousands of dollars at Best Buy and I won't ever go there again over a $300.00 TV. Nor will my company, which is massive in volume.

I had a 32" Insignia Plasma TV stop working two months out of warranty. I contacted Best Buy as well as Insignia (which is a subsidiary) and explained that my TV was having power issues. They denied that it was a problem common to the brand which I found to be false after reading the complaints on your site. They want to charge me $150 for the first 40 minutes and $30 for each additional 20 minutes (parts not included) for their Geek squad to come out and fix it.

I have just finished two degrees in Miami, FL and have moved home to Kansas City, Kansas to help my disabled mother prepare to sell our family home and get her moved into a more suitable environment before embarking on a career in my field of study, substance abuse counseling. There is no money to fix TVs that seem to have a redundant issue to begin with.

I purchased A Samsung DLP TV from best buy roughly 3 years ago. When I purchased the TV, I bought the extended warranty. I began having problems with the lamp going sooner than they told me they should last (the tech told me they should last 12-18 months). Since January of this year, I had 3 lamps replaced then they replaced the ballast and told us this would fix the problem no more than a month later the TV went .When the tech came out, yet again he informed us that he would replace the power board and this would be the last part he could replace and, after that they would give us a credit to purchase a TV that works!

Not a week later the TV began to smell as if it was burning up and yet again that does not work. When I called to inform them of this, they told me we would not be getting a credit but they would be replacing the same part that lasted all of maybe a week! Now I have been without a TV for going on a week, and they will not honor the extended warranty that says if they can't fix the TV, they will give you a credit towards a new TV. Thanks for the attention.

I purchased a 40-inch flat screen for the family. After a little over a year, the TV started taking awhile to come on and sometimes without sound. Also, the screen discolored and pixelated. I called Best Buy for some answers and they stated that Samsung has a capacitor problem. They have replaced a lot of them and that it has been keeping them busy. It will take $150.00 for them to come out and look at it, another $150.00-$250.00 to repair it. This is highway robbery to the customers. I had my Toshiba for 19 years and never had a problem. It is so bad that Samsung repairs are posted on YouTube. I own 4 flat screen TVs, all Samsung. I spent over $10,000.00 and I will never purchase another one. They do not stand behind their product and you can not even get a straight answer out of them. So long Samsung.

I purchased a TV and blue ray bundle and Best Buy had a deal going with DirecTV: 5 months free premier package along with the football ticket and $250 in BB gift cards. I signed up on 9/8/10. I received the TV and blue ray.

More than 30 days later, I have not been able to get the DirecTV people to come out and install it. They keep canceling. When I called Best Buy to find out what was going on and complain for the 3rd time, you get put on eternal hold and all of the people that work there avoid eye contact so they don't actually have to do any work. I called DirecTV and they told me the service tech resigned. 10% unemployment in IL and someone is just walking off a job, right! They just don't care. I am so disgusted with Best Buy and DirecTV. I'm returning the TV and blue ray. I will never buy anything from them again. Just pure disgust with the way people in the service industry treat others. That's why all of our business is going overseas.

We purchased a television 3 years ago that has broke 3 times. We purchased the extended warranty for any good that it might do to us. Each time the TV was broken, we have had to take off of work for them to come out to look at it, order the parts and then come out again to fix it. We are not talking about a day or two but weeks! They do not stand behind their products and could be careless about their customers. The warranty is not worth the trouble and the money lost from work for taking off each time. We feel that Best Buy does not care about their consumers.

We purchased a flat screen TV in March of 2008. We purchased the additional warranty. My TV broke 3 weeks ago and it is still not fixed. Best Buy failed to tell us their repair facility in is another state and they only travel to SC one day a week. Best Buy called me last week to tell me the part is in, so I assumed the repairman would be here today, which is the following Tuesday. No calls. After being on hold for 30 minutes, Geek Squad finally gave me the phone number to the repair facility. I called them, and they said the part will not be in until Friday. Therefore, if I'm lucky, they can work me in for repair on Monday, but they said the repairman generally only travels to my area one day a week, on Tuesday. We have been without a TV in our living room for over 3 weeks. Why would Best Buy contract a repair facility that only works in our area one day a week?

On 03/24/2009 my husband and I decided to invest into High End entertainment equipment for our home. Upon entering Best Buy Store we discovered what nice theater systems set up they had including a living room set up, so realistic sounding that you can feel the experience. We were approach by a specialist, Lance ** who is a supervisor with Best Buy. We both looked at this equipment on his professional recommendation of what was compatible of the different combination of equipment. The Samsung 50 inch 850 series we spent well over $2800.00 for the HD TV. The cost of everything was over $7000.00 on the Home Theater System. We brought home the items and schedule the geek Squad to install this equipment professionally on a schedule date.

The nightmare starts here after it took over 6,7,8,9,10 telephone calls and three months, we finally got someone from Best Buy to come to our home for installation of this system which was still in boxes . The person they sent was not from the geek squad as promise and charged to us, but was a regular employee from the store and they did not know how to mount it. (we purchase the best they had they only knew how to install the cheapest they had, so we had to return the mount and get a different one. next the geek squad was unable to program the remote again we had the best they sent us back to get an inferior remote that did not support all of our

Next we had Harman Kardon Best Speakers 7.1 surround. They could not get this to work and request that we get Samsung that does not have as many features. The Wires were to be concealed and it is a mess. I had to buy some auto pipe covering to keep from looking like an idiot installed it. We paid $499.00 for 4 year warranty that stated after 4 visits you receive a new product. With all of these issues contractually we should have qualified. Yes they did come out and put a new mother board in the back instead of replacing the TV, since the USB Port was not working. One of our main complaints not to minimize the others, was the feature that inspired us to make the purchase, the feature was the content Library which allow you to play pre-programmed games, recipes, art gallery, exercise program, children and adult games, that you use a link stick.

We were not informed about to update and upgrade. Now they no longer make the link stick. Also a feature called Wise pro, which allows you to get the weather, stock and news streaming from the internet, does not work. They suggested a power max stronger signal and that too did not solve the problem I have communicated with the corp. office over and over until I feel scammed or someone don't want to right a wrong but they were happy to get and use my funds. After so many emails of promises from Best Buy Corp they have decide they are not going to address the issue anymore. All thing that were done were initiated by Best Buy and stringing us along. We were sent $75.00 gift card for not returning my calls on one occasion and a $100.00 gift card for not returning my calls on another occasion. This has been going on since 03/06/2009.

I bought this Westinghouse HD SK32H2405 TV around November 2008. I am experiencing the TV going black and I thought it might be the cord that's connected to cable box. I exchanged cable cords, the technician from Comcast walked me through switching cords and plugging the other cord. The TV is still black. The sound is very clear, I have two outlets and it is not working in either. I have plugged other electrical items, I even had a friend test the outlet and the surge is very good. I called Best Buy, I did not have an extended warranty so I am stuck with repairing my own TV. If their Geek Squad comes and repairs, it will be $150.00 for diagnostic test and who knows what repair will it be? This is not fair. I have had TVs that last 10 years. What is wrong with technology today? I know they are using cheap labor. My fault for buying a deal.

I purchased a TV with a two year warranty on 11/27/09 from Best Buy. I was told by the associate that the warranty covers everything. I opened the TV from the box a week ago and saw the screen was cracked. I called Best Buy, Geek Squad, and Dynex to help, but all gave me the runaround for a week. They all were referring me to each other, not wanting to help me.

I decided to call headquarters and only got a refund for the warranty, even after telling them about the false advertisement inside the store and about my situation of being bounced around. The TV screen was cracked from inside the box and I didn't know until 8-9 months later. My warranty was supposed to expire on 11/27/2011. They told me that I cannot get a replacement TV and had to pay out of pocket at full price for a new one. I didn't even get to use the TV for even a minute. The headquarters told me to see manager for a discount or deal for a new TV. But the manager named Bennie was being stubborn, and was actually trying to imply that I was lying about the situation. He told me to purchase the same TV at the same price and that is all he could do about it. His associates are the ones who are giving false advertisement inside the store on warranties to sell items.

I bought a 42-inch Panasonic Viera from Best Buy back in 11/2007. On June 2010, I turned on my television and my picture went black. Since I purchased the 4-year extended warranty for an extra $300, I figured it would be no problem to have it looked at to either repair or replace. Well, it's now August 2010 and my TV has had 4 visits from a repairman with no success. Best Buy will still not admit that the TV is defective and want more chances at repairing it. I have been without a TV now for 9 weeks and I can expect to be without it for another 3 more weeks until Best Buy admits defeat. I think I have been more than patient and all I would like is Best Buy to honor their warranty. By reading through everyone else's complaints, I am definitely not the only one with this problem. I am surprised they are getting away with this! I have already reported their practice to the Better Business Bureau, but who knows if anything will come of that. I am never buying from Best Buy again!

I purchased a 42-inch flat screen and everything was fine until just recently. It is only a year and a half, the TV kept trying to come on and it would kicked on. Now, it has completely quit. I took it to a repairman and he said he has so many Samsung products with the same problem and that the company used cheap parts. They knew this yet still sold for a hefty price to the population. Samsung should be responsible for this, Toyota did! So in order to fix it, it will cost $250.00. **? These companies should be ashamed of themselves for faulty products and cheap parts.

I am a law enforcement officer in Palm Beach County, FL. Being a law enforcement officer does not mean that I expect any special treatment but it does represent the type of person I am and strengthens my dispute. On June 12, 2010, I bought a 50-inch Samsung Plasma HDTV valued at $915 from the Best Buy located at **** for my new home. Once I purchased the TV and the extended warranty plan, a sales associate assisted me by putting the set inside my vehicle. At the time I was driving by patrol vehicle and I was uncertain whether the TV would fit in the back seat of the car but the associate assured me that it was not a problem continuing in his attempts to force the box in the back cage.

After several failed tries, from different angles and applied force, I told him to just leave it at the store. I would be back to pick it up later that day with a larger vehicle. When I returned, the box was brought out to my vehicle where another associate placed it in the back for me. From there, I drove straight to my new home where my father and I personally removed the box from my car and placed it in the closet. It was placed in the closet to prevent theft and ensure safety. I know nothing hit the box while in the closet because there is nothing inside not even shelving is installed, so 100% empty.

On July 16, 2010, I was finally ready to hang the TV. So my father, brother, and I opened the box for the first time. Rather than attempt to lift the 50 inch TV set out of the carton, we decided that carefully cutting it from the back side would be the safer approach. We then proceeded to remove the dust cover over the top of it and as soon as the TV was visible, we all noticed the cracks that covered the screen. I immediately called the store to inform them that the new TV I bought was sold to me broken. I knew that this was in no way due to me being negligent and had no hesitations in reporting the problem to Best Buy assuming this would be handled in a professional manner, the right way. They told me to bring the set in the next day and they would look at it.

After I got off work the following day, my father met me at the store with the set. The store manager, Christopher **** took the box to the back of the store where he opened and examined it. When he came back out, he told me that there was nothing he could do for me! I was shocked. He said, "Well, how can I believe that you didn't drop it and are trying to get a new one for free?" Now, normally, I wouldn't be so surprised. In my line of work, I see people lie nonstop to get what they want but I was standing there in my uniform being accused of fraud! I pointed out to him that if it were dropped there would be damage to the surrounding frame and or box which there wasn't.

Furthermore, I was a traffic crash investigator for several years and have gone through many hours of training to determine the start point, source, and different types of glass shattering. I showed him that the trauma that caused the cracks were from the interior glass not the exterior, once again proving that the cracks were not caused by blunt force drop. The cracks were most likely caused by the set itself being twisted, torqued, or racked. I think it's safe to say that box was handled numerous times by a number of people prior to myself and I guarantee none handled the box as delicate as I.

He then stated, "Well, you are out of the 30-day return policy, normally people look at the set when they get home." To which I replied, "Do you mean to tell me that 5 days ago when it was still broke and within 30 days if I had brought it in, you would exchange it?" The answer I was given was, "No, because I don't know how it happened." My response, "That makes two of us!" He then offered me 10% off the purchase of another TV set! I'm sorry, but 10% is pales in comparison to the $900 I had already spent on what can now only be described as a large paper weight! I told him there is no way I can accept that, and asked to speak to a higher supervisor. He then provided me with the number to the corporate office and rudely walked away from me while I was talking.

Appalled with his blatant disrespect not only for me as a customer looking for assistance but also as an officer in uniform, I left the store and called the corporate office. They informed me that they would have someone come to my home and look at the set to try and fix it. The next day I stayed home between 12 - 5 all day to wait for the service worker. He arrived and was very polite while telling me that he could repair the set for $958 at my expense since the extended warranty does not cover physical damage which is more than what I paid for the original TV. Needless to say, I didn't tell him to go ahead and order the parts to repair it.

Since then, I have been doing a little investigation on the matter and have found that this seems to be an ongoing trend with the Best Buy Company. If you simply Google search "Best Buy broken TV", "Best Buy damaged TV", "Best Buy cracked TV", etcetera, you'll find plenty of stories painfully similar to mine. However, I've used my knowledge and respect for justice, to pursue the issue more. I've contacted Samsung directly, numerous TV technicians, and many other distributors asking this one simple question, "How does the internal glass of a plasma TV break without cracking the exterior glass?" The most common answer, "The set was twisted or laid flat.

"Oddly enough, this describes the conditions that were present while the Best Buy team attempted to assist me with packing a 50-inch box into a 48-inch back seat of my patrol car! I also possess video evidence of the above mentioned persons loading similar TVs into vehicles in all sorts of improper ways! Standing them on end, forcefully stuffing them in, rocking and shaking the units, some even laying the set flats which is an absolute no-no when it comes to thin plasma TV glass! I hope this matter can be taken care of the appropriate and honest way to avoid any further pursuit of action.

I recently purchased an Insignia television from Best Buy. The aspect ratio of the TV set is not correct. The screen image is cut off around the edges about an inch or two. I had a service tech come out, and apparently, there is no way to adjust the screen size. After logging on to Insignia's website for some help, I realized there are many people (different models, different sizes, same brand) with the same problem. No answers or solutions have been given by Insignia. I have never owned a TV set with this type of problem and don't want to own one (I'm stuck because my 60-day return ran out). Insignia is selling TVs that do not show a proper image. This goes for any connection that is used with the TV (tuner, cable, satellite, DVD, and video game systems). How can a company sell TVs that don't display a proper image? And there is no repair or replacement given by Best Buy.

On June 6, 2010, I purchased a 50-inch Samsung TV. I opened it a couple of days later only to find that the TV was damaged. I called Best Buy to speak with a manager. I didn't know that I should always ask for a name and write it down so if questions arise, I will have a name to come back on. But now I know. The manager I spoke with told me to bring back the TV at my convenience. So with my work schedule, that's exactly what I did. I work non stop, double after double and it is very hard for me to do what I need to do.

So I call today and ask if they have a replacement there already so I didn't have to run everywhere to get one. And the manager, a different person from the one I previously spoke with, told me they couldn't do anything for me since it's been over 30 days. It was very upsetting for me to hear this since I was told to bring it in at my convenience and that there was no rush.

Ha! Yeah, now I know why. Best Buy doesn't treat their customers fairly. This will only destroy their name and eventually bring them to bankruptcy! You can't have a business without consumers. So I have a TV that was opened with damages and I can't return it because it's been 3 days over 30 days. I have a TV, that I'm still paying for on a Best Buy credit card, that is damaged when I opened it.

I purchased a brand new LG 26" LCD TV from Best Buy on 3/15/10. Since about a week after purchase, there has been a recurring problem with the sound dropping off to "0". I have called the TV company on several occasions, the last being 6/28/10. After that conversation, I decided, since I had purchased an extended warranty for this TV to call Best Buy to see what could be done. I was advised that "unfortunately" since [I] purchased a 26" TV, not a 27" or bigger set, I would have to bring the set into Best Buy for service.

Since this is my husband's TV exclusively, and knowing that he would be without it for a while, I asked about a replacement TV and was told that since I had NOT purchased the "Platinum" warranty, no secondary TV would be provided. However, just for me, they would make an exception and let me PURCHASE another set for home viewing and then return it when my set was repaired! After talking with my husband, he decided to do without a TV until this one comes back. I therefore took the TV to Best Buy and asked to talk to the young woman who spoke to me on the phone. She came over and then immediately referred me to the Geek Squad. I stepped over to that line, was greeted with a pager and was told it would be about 45 minutes before I could be taken care of. People came and went to that window, but I still had to wait. He then called my pager, set up the TV and expected the problem to recur on command. The TV was turned on about 2:30 p.m. DST. He told me they would keep the TV for "observation" and see what happened.

Today, at 4:30 p.m. DST, this individual from the Geek Squad called me and said that the TV had been on for "2 days straight" and nothing happened. I told him "2 days" was impossible since he only had it since 2:30 yesterday. He get saying but the sound is fine. I told him that was the problem - the sound goes out on various stations at various times of the day or evening, so even given the amount of time they've had the set, it wasn't unusual that nothing would happen. Again, unfortunately, I mentioned that the agents from the company, upon my first call about this problem, told me to turn off the TV at the main switch (or unplug it), wait a while and then turn the TV back on and it should be fine. I also told him that now, in order to do this, it takes about 10 minutes to reboot, and he immediately jumped in and said, "That's your problem. Call your cable company." I told him, again, that this started before a cable box was attached to the TV, and I want someone to do something about this problem.

In November of 2008, I purchased a Samsung 32 inch LCD TV from BestBuy. I paid around $800.00 cash for this tv. Yet, I received no rebate nor promotion. In February of 2009, I purchased a Mitsubishi 73 inch TV from Circuit City. I paid nearly $3000.00 cash for this tv. Yet, I received no rebate nor promotion whatsoever. In August 2009, while on vacation in Orlando, FLA, I purchased a Bose Wave Music System from the Orlando Bose Store. I bought the system, the CD changer, and some headphones. I paid at least $800.00 cash for this purchase yet, I received no rebate nor promotion at all.

Bought 52" Toshiba, Dec. 2005 and purchased extended warranty which they said they would replace TV if it didn't work. Lemon from the start. They would not replace it. Serviced it several times. Still not working correctly. I wanted to extend the warranty before the first one expired in Nov. 2009, and they refused siting too many problems with this model. TV doesn't work all now. Best Buy now tells me they have no record of any repairs on my TV. And that they would not have told me that they wouldn't offer another extended warranty. What a scam. Someone needs to stop them from ripping consumers off. I paid $2,000 for this boat anchor.

I told Jason that maybe some other customer had it and return it. Jason said no that could not happen. Now I have to pay for a broken TV that was in no way my fault. Buyer Beware when shop at Best Buy check your merchandise before leaving the store. Lost 484 Dollars and 68/100 which is the retail cost of the LG TV including tax.

I then called Adams repair in Huntington beach and they came the next day as when I originally called Best Buy they wanted $185.00 to send a Geek over. Adams advised me that this has been an ongoing problem with Samsung as they (samsung) had a large problem with these Power boards and capilaters. My model is PN42a450p1d. This TV has probably been used a total of 4 months since it is a vacation home. I dont mind paying a high price for a good product but this is abserd. Samsung needs to step up and put there big boy panties on and fix THEIR problems. I would even pay for the labor but they need to replace these defective parts. I would love for an attorney to get involved with a class action suit.

bought a flat screen tv 6 mons ago. was making weird noises, turned it on one day, heard a loud pop,and tv looked like it busted in the right hand corner thought it was gonna blow up! called best buy they send out gueek squad twice and both times they said i damaged it! which was not true!! they just looked at it without doing any diagnostic testing, said to bad! i wanted my money back or even an xchange on it. manufacturer said to deal with best buy, bb said to deal with manufacturer? i'm confused! this could have caused a house fire! just want an xchange or my money back!

I purchased a 42" Plasma TV with Best Buy on 5/26/10. I didn't open the box until 5/28/10, when I realize the screen was cracked. I transported the TV back to Best Buy and I was advise that I was liable because the TV was transported incorrectly which in turn cracked the screen. I was not advised by the sales rep that I should be mindful of how I transported the TV and the warning was written on the botton of the box which was not visible to the customer at first glance. I am now out of $600.00 and the repairs will cost an estimated $956.00. My argument is: how can the store prove that the item was not damaged prior to the purchase if the item is sealed. Best Buy was certain that I cause the damaged and would not give a store credit nor replace the TV. Please advise.

Background information: In August 2007, I purchased an LG 37LC7D television from Best Buy. At the time this unit sold for $1,138.99. I also purchased the 4 year protection plan. At the time, in the 37" LCD HDTV market, the LG unit was either the best or possibly second only to the Sony unit. This was the first TV in over 25 years I have owned as the main family room TV that wasn't a Sony. There certainly were units less expensive than the LG available at Best Buy and at numerous other electronic retailers at the time. This product was purchased for its superior quality and customer satisfaction of LG line, compared to the other units sold at Best Buy.

We have truly enjoyed this product up until 45 days ago when the system failed to turn on. Since that time, the Geek Squad has been to our house 4 times to diagnose and attempt to restore this product. Unfortunately, they were not successful. I was however impressed with the technicians. Each person was on time, professional and very courteous.

Yesterday, we received a call from the Best Buy stating they had decided to exchange the product rather than fix it. So, per their instructions, I loaded up the set and drove 20 miles to the nearest Best Buy. When I arrived, there was no record of the exchange number, causing the young man in customer service to make phone calls to determine the correct course of action. After several minutes, he returned to the counter and said, "I have some good news and some not so good news. I did clear it up and we will replace your TV, the not so good news is the person on the phone didn't tell you it takes 24 to 48 hours to get this information into the system, so we can't do anything until them", and he said I would need to bring my HDTV back at that time.

I suggested that rather than my hauling the TV back home again, it would be best for him to accept the TV now, since it was Best Buy's fault, I had arrived 24 to 48 hours too soon. He agreed and I left the unit with him. I then asked what the procedure was for replacing my HDTV. He explained that Best Buy would replace it with a comparable TV and the folks in the TV department could help me with that.

I went to the TV department, explained my situation, and ask what TV they would offer to replace my LG. I was shown the Toshiba 37E200U unit that sells for 599.99. This Best Buy store only carried three 37" LCD HDTV's and none of them with the quality and workmanship, I and others have found with companies like LG or Sony. I explained that I had purchased a $1,100 TV and questioned him, that he wanted to replace it with a $600 unit. I was told that the technology today is better than when I bought my unit, so the Toshiba actually had a better picture than my LG. I realize, most likely, an inexpensive no-name house brand LCD HDTV at Wal-Mart might have a better picture' today than any unit had 32 months ago, but what about the reliability, workmanship, customer satisfaction with that manufacturer? I bought, arguably, one of the top two 37" units available at the time. I spent the money to buy the best. Now this young man wanted to offer me a "replacement" unit that did not match those standards.

Purpose of my complaint to Best Buy: I have no interest in any HDTV with the reliability and customer satisfaction rating of Toshiba, which ranked 13th out of 16 in the most recent PC Magazine survey of more than 16,000 responders as to the reliability and service of the top 16 HDTV manufactures. Sony ranked 1st and LG was 2nd. Best Buy needs to provide me with a replacement that is far better than Toshiba. I would never buy one, I will never own one, and such an offer is insulting. I expect a replacement unit manufactured by a company with an overall customer satisfaction/reliability rating as high as LG. Units [they] sell such as Dynex, Toshiba, Insignia and Samsung are not acceptable. [They] only offer one such unit that is acceptable and that is the Sony Bravia model #KDL69EX600. It is currently on sale for $1,079.99 about the same price as my LG. This is the unit I would like to have in exchange. I requested that the conversation to start here, not with a $599.99 Toshiba.

Best Buy's company response. I received the company line from Best Buy that due to technology, the $599 Toshiba had better specs, so it is the model they will offer. Unfortunately specifications say nothing about quality, reliability or customer satisfaction. Specifications are just numbers. Analogy: I bought/owned a BMW, but Best Buy is now offering to replace it with a Chevy, just because the Chevy gets slightly better gas mileage, the Chevy has 2 more doors than the BMW, the Chevy included GPS navigation, while both have four tires, 2 seats, AM/FM/CD player and can go the same speed. Best Buy is right, the Chevy specifications are better than the BMW, but we both now it is an inferior product. I now will have to spend an additional $500.00 to get a product of the same quality as my original purchase from Best Buy. I am most disappointed with Best Buy and their 4 year inferior product replacement offer.

I purchased a 46" Mitsubishi TV and the four year extended warranty. After 18 months, the screen died and the Geek Squad came to repair it. They determined that it was not cost effective and I could get an exchange. When I went to exchange the TV, they did not have the similar model in stock and told me, I could spend up to the purchase price on a new one. They did not have any 46" TV's in stock that were in that price range, and refused to allow me to obtain a same size TV. I had to settle for a 42" LG to replace my 46" Mitsubishi. I should have known better than to buy an extended warranty, even though the TV was a total loss, I would have been better off with the $350.

We purchased a 46 inch LCD television. It was ordered on line for store pick up. The TV was placed in our car and we returned home. We removed the TV and my son noticed a crack in the screen. We turned the TV on and verified the screen was cracked. We brought the TV back to the store and was informed that we had caused the damage and the store was not responsible. We will lose $1200.00.

Best Buy Worst Service Buyer Be Miserable. On March 10, I moved to Fells Point in Baltimore. The next day when Comcast Cable arrived, we learned that my TV was not working properly. The 42 inch Panasonic was bought at a Best Buy in Canton, Ohio along with a four year warranty. Since I had also called the Geek Squad for a home theater installation, I asked that technician if he could fix the problem. When the technician arrived, he told me he could not repair the TV and to call Best Buy as I was covered by the warranty I purchased in 2008. The tale continues from here.

On March 15 (or about), I called 1-800-BestBuy and spoke with a representative in the Repair Department. We scheduled a service call from a Geek Squad Repair Man. The repair was scheduled between 12 and 4 pm a few days later and I was to receive a call that morning telling me a more exact time of his arrival. The call came at around 8:15 that morning. At around 3 pm when the repairman had still not arrived, just to be on the safe side, I called the Repair line and asked to confirm with the repairman.

The representative on the line told me that the technician assigned to me was not answering his phone and also had a full voice mailbox. When the technician still did not arrive by 4 pm, I called back and was told to wait till 5 pm. I waited till 5 pm, but the repairman never showed up. I missed a half day of work and still had no TV. I called 1-800-BestBuy again, was told there was nothing they could do and we scheduled another appointment for the following week.

On March 22 (or about), I took off again from work. This time the repairman showed, but only after I called the repair line to tell them to contact him directly and confirm. When the repairman arrived, he looked at the TV for about 15 minutes and told me I needed a new circuit. He would have to order the part which would come in about a week. He offered me an appointment to replace the circuit on the next Saturday. He also gave me the direct number for the local repair line.

On March 25 (or about), I received a lengthy voice mail from a woman (Carrie?) at the local repair department. She told me the part would not arrive till April 8 and that I was scheduled to have my repair done on April 14 (at which point I would be on a business trip). She also said I had the option of getting a new TV although I would forfeit the remainder of my warranty. She left a number to call her. On March 26 (or about), I called the number that was left for me and spoke with Neville. He could not find a record of the transaction at first, but called me later to say he was still checking on the part and that he would call me back. He never did.

On March 29, I called the number above and learned that Neville was on vacation. I believe I spoke with Carrie who told me that the part was due in the following week and she would try to get an appointment before my business trip. When I asked for Monday, April 5, she told me the technician does not work on Mondays. When I asked for Wednesday, April 7, she told me everyone was in training on that day. Since I was to be gone for a while and could not afford to miss work upon return, we booked the repair job for Saturday, April 24, even though this would be six weeks from the time I originally notified Best Buy of the problem.

On April 22, I wanted to be sure that my appointment was confirmed given the time between attempted appointments and called the number above and spoke with Neville. He did not remember me and I told him that I'd been scheduled for a repair this Saturday. He asked for my home phone number which unfortunately I could not remember (it's rarely used). He then stated, "As you are well aware, I cannot pull up your information without your home phone number." I told him I was not aware of that fact and given that my name is rather unique, he should try to search on that.

He said that would only pull up hundreds of names, but agreed to do a name search for my record. He again told me he had no knowledge of my repair needs, and that according to his records, I was to be set up for a Home Theater installation, not a repair. He told me he'd have to get back with me. When I came home that night I had a message on my answering machine from Neville (I had asked him to call my cell phone instead) stating that he had no record of my repair appointment and to call him the next day.

I immediately called 1-800-BestBuy Repair Department and told them the story. The young woman on the other end was very apologetic and told me not to worry because she showed my repair appointment as still scheduled for Saturday between the hours of 8 am and 12 noon.

On April 23, Neville called me at home at 7:45 am and told me he found the work order and someone would be there tomorrow. Again, I would receive a call in the morning to narrow down the time between 8 am and 12 noon when the technician would arrive. On April 24, 9:37 am, I called 1-800-BestBuy because I had not received a call from the technician giving me a time frame for his arrival. At 9:44 am, I was transferred to Amber who put me on hold and did not come back. After 7 minutes, I hung up and saw that I had a voice mail from Mark at 1-800-. The message stated that the technician was unable to make his route today, that I would not be serviced and to call to reschedule my appointment.

At 10:00 am, I called the number above and was transferred to Tyrike. I told him I wanted his supervisor. Ricky (located in the southeast) then got on the phone and told me the only thing he could do was email the technician's supervisor and have him call me. Given the way I'd been treated by Best Buy, the Geek Squad and the local Baltimore technicians, this did not make me feel comfortable. I asked Ricky what to do if the call did not come. He told me to call back. When I asked Ricky if I could contact him directly so I would not have to explain my long history to someone else, he told me "no" and that I would be placed in the supervisor's "queue" and handled by anyone who picked up the phone.

At 10:20 am, Rodney **, a technical supervisor in Richmond, Virginia called me. I asked him if he could send a technician to me this evening and he said he had no one. He told me I had two options. First, I could wait on the part; however, he could not guarantee that the part would work or the technician would show up. Second, I could replace my current TV although he could not guarantee a similar television (it's whatever the store has in stock, apparently). He did say Best Buy would make me whole. Also, I would lose the remainder of my warranty if I went with this second option. He did offer to send me a $50 gift card to help with the payment, but could not tell me how much a warranty cost.

While his tone was apologetic, he began many sentences with phrases such as "I can't hand you the world" or "I don't have a crystal ball so what we try may not work." My personal favorite was "I can't guarantee you when the TV will be delivered. I have no control over that." He said he could get his supervisor for me, but he didn't know when his supervisor could call me. He did close our first call with telling me Best Buy wanted to keep me as a customer. I told him I would think about my options and call him back in two hours.

At 12:15 pm, I called Rodney and told him that I would take the new TV and to send me the gift card. He advised me to drive to the store rather than call to pick out a TV. He said there would be an extra charge if I wanted to upgrade but that Best Buy was required to give me a comparable TV at no charge. Delivery would also be free. He provided me with a number for the exchange 467062. The call ended.

At 11:45 pm, I sent the above timeline to Best Buy via email. At 11:53 pm, Best Buy sent me an email: "... If this email does not answer your concerns please reply to this email. Thank You. Best Buy Customer Care Best Buy Customer Care 1-888- for immediate assistance"

At 11:55 pm, I reported Best Buy to the Better Business Bureau using this timeline as back-up. I also reported Best Buy to Ripoff.

I've been without a TV for six weeks which I can certainly deal with; however, Best Buy is not guaranteeing that the part will work and can't commit to getting the TV fixed. My only option now is to replace the TV and purchase a new warranty while there is still 28 months left to go on my current one.

I sent my television to a best Buy subcontractor to fix the display on my Samsung 26-inch TV. Best buy sent the subcontractor a display not once but twice. I have been without a television for about 1 month. I want Best Buy to either fix my TV or give me a new one. My TV is still under warranty. This is not right.

I bought a TV from Best Buy on August 13, 2008. At the time of my purchase I also bought the replacement contract. On April 16, 2010, I tried to exchange the TV because it wasn't working right. According to Amro, as of October 2008, Best Buy no longer replace TVs, it's is sent away for two or more weeks to be repaired. Once the TV is returned to to store we would need to come back and pick it up. I was never given such a policy in writing, nor anything close to it. Had I known at the time of purchase my decision would have been different. It is unfair to have my options taken away. I would have gone with a vendor that can satisfy my request. What am I to do for two weeks without a TV? Am I now forced to buy another one? The reason for my purchasing the insurance is for prompt service.

I will never step foot in a Best Buy Store again and I will discourage all my friends and family from doing so as well. Here's my story about the Best Buy store #409 located in Comstock Park, MI 49321 (616-). On 1/23/10, my husband and I purchased a Samsung 46" LED 1080P 120HZ TV LP# 200000487098610, (other numbers on receipt: 9238835 UN46B600VF), Geek Squad Standard Home theater setup-9 Item #8788172, order # 444462602, Val# 0163-8022-6369-6413, from Best Buy. Purchase price of TV is $1399.99 Purchase price of Home theater set-up-9 is $149.99. These I paid for by a combination of cash, gift card and check.

During our decision making process, our sales associate, Randy, informed us that the TV would need to be calibrated by a technician to get the best possible natural colors like skin tones for the TV to go along with lighting in our room and make it run energy efficient. No problem. When paying for the transaction, we decided to have the Geek Squad come out to install the TV, hooking it up to all our existing components once it was delivered. In addition to that, I clarified and verified with Randy that this Geek Squad technician would also calibrate the TV at that time. Randy informed me that I was correct and for the $149.99, we were paying for the Geek Squad that was all included.

The TV was delivered, and the Geek Squad came out on 1/26/10 to do all the installations. When asked about doing the calibration, I was informed by the Geek Squad technician that the TV had to run for about 120 hours or what was equivalent to 1 month of normal everyday usage before the calibration could be done. I had this Geek Squad technician look at my receipt which stated a technician would contact me by 2/27/10 and verify that this is what he was referring to. He positively verified this.

Fast forward to 4/9/10. Time flies when you lead busy lives. My husband noticed a few irregular lines on the TV and realized we had never gotten a call from the Geek Squad to calibrate our TV. I make the call to the Best Buy store to arrange this. Here's where the not so fun, extremely poor customer service issues begin. First, I'm informed to call 1-800-GEEK SQUAD to arrange this appointment. I spoke with Michael who informed me, "Your receipt doesn't indicate you paid for this service and we have no record of an order for the calibration for you TV." I explained how my transaction with the sales associate went as stated above. I was promised a calibration for my TV and I expected an appointment for this.

After a lengthy conversation with Michael, I'm now transferred back to the store to speak with the then acting store manager Amanda. Again, I have to "tell my story" to her as she has no clue why she's receiving my call. Do you think there's a communication issue with them? I also explained to her the "irregular lines" we're getting on the TV. After another lengthy conversation with her, I'm told she has to speak to someone else about this issue and get back to me. An hour later, we chat. Now, I'm informed I have to call 1-888-Best Buy to arrange for a technician to come out to my home to check the "irregular Lines" on the TV. "Are they also going to do the calibration at that time?" I ask. "Noz.," she says, "when checking all the paper work with your order, Randy, your sales associate placed you order for a free calibration, but it was for a free audio calibration not the TV." Wrong answer!

We didn't need audio calibration, we didn't purchase any audio equipment. "Well then", I say, "he obviously placed the order incorrectly for us and I expect you to rectify the issue right now. I'm not having an exceptional experience with your organization right now. Your sales associate made the error, it seems like a simple fix to me. Place the order for my calibration as promised and arrange my appointment." No luck there. Here's the funny thing, I inform her that I'm a nurse and if I refused to care for my patients the way I was being refused service by Best Buy, I'd be out of a job. Guess what? I have to hear how she understands my situation because her grandmother was in the hospital and didn't get good care. I had to listen to her story now. Do I care about her grandmother at this point? Heck no. I want my calibration issues resolved.

Again I told her, "It's a simple fix. Your store made the error, your store corrects the error." Oh no! Again, I'm told to call 1-888-BEST BUY to speak to consumer relations. I asked her to do that for me and spoke as my advocate since it was their stores error. I'm into the advocate thing because that's what I am for my patients. Not a happening thing. Although, she tells me she's speaking with their home theater manager to see what they can do and she'll call me back. Three days pass and no callback. Okay, so I call 1-888-BEST BUY to arrange my technician to come out and check the "irregular lines" and speak to a Consumer relations rep. I get "Victor" on the line. So I told him my story which has become quite lengthy because I'm now including all my conversations with previous people like Michael and Amanda. I want the issue resolved this day.

Victor puts me on hold and calls the Best Buy store. He now gets Catrina who informs him that she knows a little about the issue but can't do anything about it because my receipt doesn't indicate I paid for the calibration. Well, of course, it doesn't. My sales associate, Randy, ordered it wrong! Victor now has to call back the next day and speak to the general manager, Drew G. "I will get this taken care of," says Victor, "and call you back. Would it be okay if I negotiated for you? If they won't give you the calibration (which by the way he says is a $300 charge) would you accept a discount on it?" Absolutely not!

Victor calls back 4/14/10 and informs us we are being offered a $100 credit toward a calibration and would we be good with that. Is this guy nuts? No we're not good with that. By now, I've been surfing the internet and reading all the consumer complaints about Best Buy's customer service. It's amazing. You should check it out. I'm also very concerned that if they do come out to calibrate the TV, they'll screw it up. I'm amazed that a $45 billion company who boasts providing an exceptional experience for their consumers and who probably loses more than $300 in theft a week can't fix a simple mistake their sales associate made when the original transaction was made. He promised us a free calibration for our TV. He ordered it wrong. Blah, blah, blah, you know the story.

So here we have Randy, Michael, Amanda, Victor, Catrina, and Drew G all telling me how very sorry they are about all the hassle I've been going through, but no one takes responsibility for Randy's actions. This is the story of our country, don't you think? No one takes responsibility, passes the buck and never takes care of the issues. Now, I'm the bad guy like I'm trying to rip them off. I live by the motto, "Do the right thing always" no matter what it takes both in my personal and professional life. It's too bad Randy, Michael, Amanda, Victor, Catrina, and Drew don't live by that motto as well. Perhaps they weren't born with a conscience.

I don't expect big old Best Buy to accommodate me in any way with this issue at this point. Why would they? I'm just another consumer who walked into their store, bought an expensive item, as I've done in the past with cameras and video equipment, walked out and was forgotten just like all the rest of their consumers I imagine. After speaking with a couple of reliable TV service technicians, I've been informed that I really don't need a calibration for my TV since the TVs of today come out of the warehouse set very close if not right on to correct color and brightness for both daytime and nighttime viewing.

Is Best Buy selling their consumers service they don't really need. Sounds like a scam to me. I do however feel I should be compensated in some way for all the time I spent on the phone trying to get the issue resolved and all the hassle trying to deal with incompetent people which equals about 3-4 hours. Why am I writing this long story for you to read? Because perhaps someone along the way will read it and decide to never step food in a Best Buy store again and that's one less consumer to add to their $45 billion in sales per year.

I bought a Brand New Samsung 32" LCD for my mom. She lives about an hour away from me. I bought it on a Thursday and took it to her on Sunday. This box was never opened and there were no disclaimers on it. It does have a store sticker on it, like it had been moved from one store to another. I opened it and set the stand under it and placed it on a cabinet. I plugged it in and found that the screen had been cracked as it had a look of glass shattered. My first thought was did I drop it? No. Did I drop something on the box during my ride to my Mom's? No. It sat in the rear of a Lexus SUV. At this point, I had to pack it back up and decided to take it back to the nearest Best Buy rather than traveling an hour each way. I took it to the return counter and was told to go pick out another TV, which I did but only found one that was $70 more. No biggie, I brought it to the counter and was ready to pay the difference and get back to Mom's to hook it up. A manager then told me, and I quote "I am sorry to tell you, but I can not accept this as a return". I was confused and asked why? The reason I got was, and I quote " there is no way I can determine how this got damaged, and since it is physical damage, I can not accept this back." Remember, this was brand new and 3 days went by.

What happened was a customer went into a retail store and bought a new product and when opened, found that it had damage, tried to return it and buy another one and was denied. It was implied that I did the damage, but they could not prove that because the TV had no visible damage anywhere on it where it showed it was dropped, stepped on or used as a baseball glove! Looks like I own a broken new TV.

I have been buying all of my electronics at Best Buy over many years and I am a Reward Zone Member also for many years. I can only imagine that over the years I have spent thousands and thousands of dollars there. My account with Best Buy reflects that.

My continued electronic, appliance, gadget, DVD, CD, GPS purchases will continue somewhere else along with my entire family and all my close friends and all my employees and anyone else that may read this. Geeze, that might add up to hundreds. Wow, just think, if the Store Manager knew anything about Customer Service and realized that not taking care of this situation could cost Best Buy so much more than a $400 TV.

We purchased a 50" Insignia TV from Best Buy on January 31, 2009, and it just stopped working in March 2010. I called Geek Squad for repair. We purchased a service plan when we got the TV, when we were supposed to get it free with the purchase of a 30" TV or larger, at that time. We were charged for the plan anyway, and still did not get the coverage so, when our TV broke, because the guy who sold us the TV messed up from the start and never printed it on our receipt, we did not have coverage, but we still had warranty coverage. The TV came with 1 year warranty, and shortly after buying the TV we were sent new warranty info from Insignia, stating that the TV had a limited 2 year warranty, that replaced the 1 year that came with the TV, which worked out well, since they had messed up on the service plan that we purchased, and never got.

From the time the technician came out, there was a problem. It took a week for him to get to our house, and when he made it, he looked at the TV and said the main board has gone out, and that he would order the part for it. We asked about a loaner TV, since our paperwork stated that if repairs could not be made on first visit, we could get a loaner. The technician, Brian, told us that we could not get one. So, he ordered the part on 3/22/10, and one of the IT guys called, stating that the part was on back order until 4/2/10, and that it would be in again. I asked why we could not have a loaner until that time. He questioned me again about the warranty paperwork, and if it stated we could have one. I told him yes. He said he would put in the order, and have a tech call to schedule a time to drop it off that day. We never heard from this tech, and they did not deliver a loaner TV.

My husband called them, after I waited all day for this call that never came, and the guy told him they would take care of it. Two days have passed, and still no call or loaner TV. On the third day, we got a message from Jennifer of the Geek Squad, saying they looked at our information, and we could not have a loaner. We let it go, since the 2nd of April was just days away, and our part would be in, so we were told. Well, the 2nd came and went, and we got no call or time scheduled to deliver the part from Best Buy. I called them on Sunday, and spoke with a supervisor named Dawn, and she forward an email to the technicians and managers, because I was mad, and she promised they would call me at 10 AM on Monday. The call never came

I called them at 1:21 pm and asked what the problem was. I spoke with another supervisor named Kim, who advised me that the parts that was ordered had been canceled, because it was the wrong part, and another part had been ordered, which we had no idea we even needed, and that it would not be in until the 13th of April. I was so angry that no one had notified us of anything. I asked her to email the techs and managers for the lack of customer service we had being getting, and promised phone calls. She did that, and within minutes, the lead tech, Katti, calls back, and I went over the same stuff with her, except she lies about not getting the emails from Sunday, and then she finds it, and lies again about how she is behind on checking emails, and have not gotten to Sunday's emails, then she starts questioning me about our warranty and getting a loaner TV all over again, and states she will call back in an hour.

When she called back again, she is questioning me about my paperwork, and asked if I could fax the papers to her. I said the tech can pick them up when he comes out, and bring our loaner TV. She said she would call her boss and see if he would approve the loaner without the papers. She hangs up after I gave her a few choice words. She calls back not even 10 minutes later, asking more questions about the paperwork. She stated that everything she was pulling up on my TV states it had a one year warranty, and again, we go round and round about how the paperwork I have, clearly states the 2 year warranty replaces the 1 year warranty that came with the product. She hangs up and calls back again, and states Brian would be calling me the next morning between 8-10 AM, to schedule a time to bring the loaner, but to make sure to have a copy of the paperwork to give to him. I said I will. Brian called the next day and stated they would be here about 12 or 12:45.

When they arrived, the first thing Brain did was asked me questions again about the warranty. I pulled the copies I made and gave them to him. He and the other tech, Robert, started going over it, then he grabs my owner manual that came with the TV, and started looking at it again, asking questions. I am very mad by now, because he left the TV in the truck, and came in interrogating me about this paperwork. I told him either he was going to leave the TV or not, but that he was not going to keep questioning me about this paperwork, when I had showed him my proof. He asked me where I got the paperwork. I said it was mailed to me by Insignia. He asked when, and I said I don't have the exact date and time. He asked what else came with it, and I asked what he meant. He then asked me if I printed this online. I said no. I told him how I got it. He continued to question me, and then the other tech said to just call the manager, since it states the 2 year replaces the one year.

He stepped out to call his manager, and we waited for this guy to come back into my house, being rude, asking me fifty questions again, and I told him how angry I was with the way we had been treated. He didn't care what I was saying. He just continued to be rude and unprofessional. He said since it's been 15 days. He would see if they would just replace it, which is what my husband told him he wanted, anyway. I asked when he talked to my husband. He stated it was back on the 22nd. I let him know that if they had called us back when they where supposed to, and let us know what was really going on, we would not be going through all of this now. He told me that my husband was cool about it, and I told him how angry my husband was also, and he was like whatever.

So, we waited on his manager to call back, and when he did call, he wanted to talk to me I got on the phone with the manager, and again the questions started. He asked me if I have proof of my warranty info. I said yes and I have given Brian a copy. He still asked me to fax it to him, and I said I am not paying money to fax paperwork, when I have already given the tech a copy of it. He then tells me that they will leave the loaner, and be sure to send the copies with the tech. He also told me that the computer states my warrenty expired on 1/15/10, and I said that's funny since we did not purchase the TV until 1/31/09, and that would not be even a whole year.

The manager never said a word about replacing the TV, which is what Brian claims he was waiting on the call back for him, for Brian again states, with the questioning about the purchase date, and where my receipt was. I gave the other tech the receipt, and he stated I was right, that it was 1/31/09, and even he says that their computer has something different, and agrees with me that this whole thing was messed up badly. Brian had gone outside on the phone, still with the manager, walks back into my house with the loaner, after all of that, leaves my front door standing open, and started hooking up the TV making smart comments the whole time he's on the phone, and never once stopped to close my front door. I guess the bugs can just come on in. It took the other tech to say I will close your door.

When I asked what they were doing about getting it replaced, he says they declined it, because they still feel like we're out of warranty. I have never felt so disrespected in my own home before, or questioned the way I have been by them in my life, and not only that, we have only had this TV for a year, and it is already broken. I think they sold us a lemon from the start. and now they are trying to get out of fixing this defective product. I will never buy anything from them again. They are selling bad products to people, and selling fake service plans. They need a class action suit filed against them for selling defective products to people. We have a $1,300 1 year old defective product, and mental and physical distress, which caused my blood pressure to shoot up, and my headaches to worsen, with all the stress and drama.

I bought a 50" insignia plasma television from Best Buy in the beginning of April. Two weeks later, the picture on the television went out, but the sound was still working. I called the Geek Squad and Doug **, Technician number 6008 came to our house and examined the television. Doug said there was no way to fix it and filled out a Part order card.

He instructed us to bring our TV and the slip to Best Buy and get a whole new one. The order card describes " customer to exchange within 30 days of purchase". After transporting the TV, Best Buy would not accept nor exchange our TV. We also bought the four year warranty to protect us. We want a new TV as we deserve it. We did not spend as much money on a television and four year warranty to get raped like this.

We want a new TV and we want it now. Your customer service representatives are the worst I have ever dealt with and you need to seriously consider training in this area. I called and talked to a manager who said he would talk to the technician and call me back. He never called me back and when I called back the next day, your employees would not transfer me through to him. Something has to be done about this and I demand compensation. I will not give up until I am satisfied with a 50" plasma TV in my living room again!

I bought my Toshiba HD Projection Television Model # 50HM66 on Dec 5, 2006. Since I bought it, I have had to replace the lamp 3 different times. I believe that is absolutely ridiculous! Had I known I would have to replace the bulb every year, I would have never bought the TV to begin with. I have another friend that has the same model and they have had it for about the same amount of time and their bulb has not burned out ever. I believe this is a lemon and an absolute waste of money.

Toshiba has lost another customer forever! From the looks of this website, I am surprised you have any customers left. Of course having talked to Best Buy, they won't do anything about it because lamps aren't covered. The warranty after a year is no good. I believe I was not given the facts to begin with, coupled with the fact that no TV lamp should go out every year!

All we want is to get the TV we sent in for service back, or replaced. Simple as that! The customer service that we have been receiving from one of the Best Buys stores has been horrible and unacceptable. We have been customers of their for many years. We bought all of our home appliances from them and have also referred many of our friends, which we will no longer do. We have been keeping somewhat of a log with everything that has happened. We have been given the run around for the last 4 days and everyone just keeps pointing fingers back and forth.

We sent in our TV to get serviced due to the speaker being blown. There were no scratches on it when we took it in to the store and the way the store was treating the TV, we made it clear that we wanted it back the way we had it, with no scratches. We asked them to be careful with it and to please have it packaged ASAP. The service department that it was shipped to called with questions regarding the speaker and mentioned that there were scratches on the casing of our TV. We told them that there were no scratches on the TV, other than the speaker it was in perfect condition. James at the service center said he was going to look at the TV more deeply and give us a call back.

We then received a voicemail from him stating that he was not willing to send the TV back due to the scratches he found on the in panel side along with the ones he found on the casing. That he had processed the exchange and that we would just need to go in to Best Buy with our receipt and we would be given another TV. (We still have this voicemail btw). That the store had no choice and that if we had any issues to call him back. We called Best Buy on Sunday (3/20/2010) and they said they couldn't do anything for us. So we waited until Monday to give James a call.

Called Monday, was put on hold twice and each time was on hold for no less than 20 minutes. Second time we were on hold we got, transferred to a line that rang for another 10 minutes. Called back for the 3rd time and was told that we would get a call back (this was around 5pm). Received no call and called back to the store at about 8:30pm. Was told then that they were looking for a replacement TV and that there wasn't enough people working to help us at the time that someone would call back the next day. Never received a call on Tuesday.

Called Tuesday, afternoon. Got put on hold twice again. Spoke to a Mark, was told that process was being held up due to authorization needed from James. That message was left for James. When I mentioned I would call James directly, they asked for James number so they can call him. How did they leave him a message but then needed his number to call him? I told them that he works from 7:30am 3:30pm according to his message. He said he was going to contact James and call us back. (4:40pm). Never received a call again.

Called James at service center twice and left messages and still no response as of 11am. Manager at best buy stated call 1800 geek squad to make sure he completed exchange for new one, so I don't waste my time going to Best Buy. Process hasn't been completed cause best buy is requiring photos and proof as of the 23 of march. Also they cannot close this out. Only a manager at best buy can (as it was started there) Manager Rich is checking on it and calling me back.

Spoke to a Mark, not helpful again (big surprise) asked for a number that I can have from highest authority. They gave an 1888 number. Was told that TV was on order from Samsung directly. Told her that was the 3rd different story we have heard. She put me on hold and then it was transferred to a voicemail system. Left a message and called back again. Have been on the phone for 2 hours. Spoke to a gentleman and was transferred to a manager. Getting nowhere. We want our TV! Old or New! Why can't someone give us a straight answer. We can't we get transferred to the correct person instead of having to explain this long tedious experience to different people each time one of us call. This run around, being put on hold, sent to a line that rings for 20 minutes, sent to people who don't understand anything and waste our time is completely unacceptable.

On top of this whole experience, the day we purchased the TV, we were told by one sales associate that we shouldn't buy Samsung, that Panosonic is the only best out there and that is all his has that he has $60,000 worth of Panasonic in his home and was very pushy on the subject so we left and department and came back to work with another one. The PS3 games that we purchased, were given to us with the clear plastic security cases and we had to cut them out at home for the birthday we had the next day. We went to pick up our TV that we were told was ready and had to wait 45 minutes for the service we paid $79 for and were told was going to be done when we picked up. We didn't receive the remote that belonged to the DVD player we purchased the same time and was given the wrong one when we went back to pick up the remote. This last experience at Best Buy has been horrible. We especially want the issue with the TV resolved.

Was just told by some manager at some 888 number that we were give (which supposedly some higher authority number) that she would give us a call back.

I purchased a 46" 120 Hz LCD TV in Jan 08 and now have had to have the main power board replaced twice. The first time was in May 09 and I have just scheduled the second capacitor replacement this week. I paid $2,400 for this TV just over two years ago and I cannot believe they haven't recalled these televisions by now.

They refused to replace TV. I was not told about the courtesy delivery. I was told several times that I was talking to corp. when I was not! I have spent the past 3-1/2 hrs. on the phone getting the same robotic answer. I just want customer service, not a runaround!

I bought a $200 Insignia TV from Best Buy recently. The TV was sold as new. Upon opening the box, I noticed that: 1) the batteries were in the remote already, 2) some of the wires and such appeared to have been previously opened (one of the boxes that had the wires was ripped open), 3) the plastic protective strip was somewhat removed, 4) the power connection in the back was loose, and caused the TV to shut off randomly, and 5) the welcome screen that shows up on that type of TV didn't show up (and the manual stated that it would show up when the TV was turned on for the first time).

I brought it back the next day and returned the TV. However, no one believed that it wasn't a new TV. I called the hotline, and after they spoke to the Dedham branch manager, they told me that it was impossible that I was sold a used TV as new. The person I spoke to stated that because there wasn't a scratch on the TV, it was new. They basically called me a liar. Based on that response, I will never purchase any major electronic from them. I wouldn't know if it was truly new or of it was repackaged as new.

We had purchased a plasma TV, necessary parts to install as well as the Geek Squad service charge ($449) to install on a specified date (December 23). The TV arrived. Saying the guys were coming to install, we waited all day--they never came. When we called, they never had our name in the system for the service. I got the run-around on the phone, different people, different departments, for 2 1/2 hours! I got nowhere. They wanted to reschedule for January but that was impossible for us as we were traveling. We just requested our money back. We called again. It was like starting from square one, having to explain everything even though I had a case number, etc. I have never been so furious in all my life. Then they said to look for the credit end of January. It takes awhile--no credit. Now pursuing thru their customer service link on the website--no response.

This is what we last sent February 5th:

"This credit should be for $449 plus tax being the cost of the Geek Squad Advanced Home Theater Setup. This was originally scheduled for December 23, and when the installer did not appear we called on that day to be told it was not scheduled in your system. We cancelled that portion of our order in exchange for a credit. We explained at the time to a customer sales agent or supervisor in sales called Debbie that we lived overseas and needed the install as originally arranged with the sales agent Shannon, who we ordered from by phone prior to Christmas. The alternate date offered in January was not acceptable as would be returned overseas. Pending resolution of this matter, I have disputed the $449 charge with my credit card company as no refund has yet appeared on my statement. Please advise."

To top it off, when we were traveling in January, we picked up voicemail from home only to find two messages from Best Buy confirming our rescheduled Geek Squad date. I never scheduled it and never asked for it; in fact, I refused it. All I want is the credit, that is all. We had to pay a handyman to install everything for us. We are out the $449 and seek a credit. I do not want store credit. I'll never deal with Best Buy again. Can you help us? Thank you.

On 11/22/08, I bought an Insignia (Model: NS-LCD47HD) television for about $800.00 cash money, along with the extended 4-year warranty. The television was sold to us by "Jeff," the store manager. In the first place, some employee had entered a Dallas/Fort Worth telephone number in our account which forfeited nearly 175 Best Buy points due to their error. That is another horrible story.

I have tried to get this bonus point situation resolved as well, to no avail. The Reward Zone department would not assist me because the telephone number was wrong and by the time it was figured out, some time had elapsed and I lost all those purchase points through no fault of mine. I called "Jeff" at the San Angelo Best Buy several times and he said that he would look into it. I never got a response. Again, this is another horrible story with Best Buy yet to be resolved.

Whenever I would call for "Jeff," the customer service desk would take my name, number and a message and still, "Jeff" would never respond. Back to the television issue. The television sound was intermittent and when turned off, unplugged and replugged, it would work properly for a while and then revert back to the same problem after a few days.

We contacted the local Best Buy who referred us to 1-888, and they in turn sent out the local repair unit from Delta Electronics (who, by the way, at least in my case, never kept me advised of what is going on with the electronic repairs unless I called them). Delta Electronics picked up the TV on or about 01/20/10 to check it out with five to seven days required just to look at the product and determine what, if anything, is wrong with it.

I have called them twice at Delta Electronics (because they never called me) to only get the run around and was told to call 1-888 for answers about the parts being ordered. In turn, I have been dealing with the 1-888 line calling now on three different occasions. Each time, I get the run around of it will take three to five more business days to decide if the part can be located or if the television can be replaced using the warranty we paid for.

After the second call, I was told the parts could not be located nationally and a decision would be made about replacement in three to five more business days. This was on or about 2/2/10. I called 1-888 this morning and both my wife and I got the run around again. After speaking with the customer service rep, my wife requested to speak with a supervisor and then did talk with a female who, after being asked her name, identified herself as "Flasie." "Flasie" informed my wife that it would take yet another three to five business days to find the parts. Now, the replacement option has apparently been denied by some unknown entity within the Best Buy hierarchy, after I was told before that the parts could not be located and the replacement option needed to be reviewed/approved by another department.

Soon, it will be a month with no television repairs made and no decision given about replacing it using the warranty we paid for. I would not recommend Best Buy for a major television purchase and definitely not waste your money on an extended warranty. Unfortunately, before this experience, we laid out another nearly $2,300 for another television with an extended warranty plan.

I cannot wait for something to happen so we can get the run around once again. So now we wait again for five more days to hear something back or call 1-888 for more hassles, redirection and misinformation. A satisfied customer tells a friend and a dissatisfied customer tells ten. I will undoubtedly be talking to ten friends today and so will my wife.

Going on my fifth bulb replacement. I bought Best Buy warranty but lo and behold , the warranty is over and under their "Lemon Law", part bulbs are not a service repair item. But on all the service bills I have, it lists a service repair bill on the bill. Best Buy lemon part says after the 3rd service call and a 4th service call is needed, they will replace your TV with something comparable. But after the 4th repair, the bulb replacement is now a consumable item and not covered on the warranty. Even though they replaced it 4 times.

Don't ever buy a TV from Best Buy or an extended warranty because they will find some excuse to not replace it. I have been screwed four times and now the fifth time they don't want to screw me. I feel used.

On 8/11/2007, I purchased a Panasonic 50" plasma TV - Model# TH50PZ700U - for $2,700 along with Best Buy's 4-year Performance Service Plan for $400. On 1/4/2010, the TV stopped working and a call was placed to Best Buy requesting service. On 1/6/2010, I received a call from Prodigan Tech Group, the Authorized Panasonic Service facility for my location. They took down information, determined over the phone what parts needed to be ordered and said it would take 10-11 days for the parts to come in and 3 days to schedule the repair.

On 1/20/2010, I called the repair facility requesting an update and they would only tell me the parts were on order. When I asked if they were on back-order, they said no. I then asked if they could research why the parts were taking longer than normal to come in and their response was, "We can't do that."

On 1/28/2010, I called the repair facility again and got the same response. I then called Best Buy and explained the situation. The person indicated they would initiate a replacement TV request and it would take 3-5 business days to approve. I called Best Buy for an update on 2/2, 2/3, and 2/4 and each time I was told they would have a decision by 2/5 and would call me.

On 2/5, I called Best Buy at 6:45PM since I never received the promised call. I was told they were having a "system outage" that can last a day or 2 and they wouldn't be able to give me an update at that time. On a whim, I called back at 8:15 PM. I asked the geek agent (or whatever you call those people) if they were experiencing any kind of "system outage" that would prevent them from giving me an update and was told they were not having any problems with an outage. I then asked to speak with a supervisor who gave me a different story about the supposed "outage" and stated they would need another 5 days to see if they could "locate" the needed parts and then they would put in a request for a replacement.

Needless to say, I was being deceived, getting conflicting stories and the extreme runaround. Meanwhile, my TV has been out of service for over a month now. I have been very patient up until now and I will settle for nothing less than a replacement Plasma TV (new). I have been a long time customer of Best Buy and their extended warranties (which I've never had to use) but that is about to come to an end unless a timely resolution is met.

I bought a Sony Bravia model 32L4000 from Best Buy and paid over $700 for it. The TV is only 17 months old and has vertical lines of color all through the picture. I called Sony and they said they only guarantee their product for one year but would be glad to charge me $99 to look at it. So I called the store where I bought the TV, Best Buy, and asked if they stood behind the merchandise they sell. The answer was "no" not unless you pay extra for their insurance. I will no longer shop at Best Buy or buy Sony products.

I have a Sony 55 inch LCD TV. I had the lamp replaced a year ago and it broke again. The TV service man called it in and said I was only covered for 1 bulb replacement. When I purchased the TV, I specifically asked if bulb replacements were covered under the extended warranty and was told yes. This was important because this was also a floor model. Now a few years later, apparently Best Buy has changed its policy and only covers 1 bulb replacement. Best Buy no longer cares about its customers and the products it sells. I will never buy anything from Best Buy again.

I bought a TV 55" on Jan. 5th 2010 and the delivery was Friday Jan 8th 2010. I refused the TV because it was with a wrong TV stand. The TV was in a dangerous forward position. We sent the driver back with the TV and told them we will cancel the deal. Next day, we went to the store and the told us that the TV is in their warehouse "but until it's back in the store inventory, we will not get our money back ($1500). Now we don't have our TV and no money too. After three days (Jan. 13th 2010), we went back to Best Buy and asked about our money. The same answer as before: No TV in store no money. This looks to me like a crime and has nothing to do with shop policy.

In November 2005, I purchased an LG 50" plasma television from Best Buy in Dover, DE. At that time, I also purchased the 3-year extended warranty. In May 2008, while watching the TV, there were three very loud "bangs" and the TV shut down. After contacting the warranty service, the TV was repaired (after waiting almost 4 weeks). The repair cost totaled over $ 700.00. On December 27, 2009, while watching the TV, there was a very loud "bang" and the set went dead again. I called the service department and they advised me that my extended warranty had expired on 10-31-09. I was very taken aback as I was never afforded the opportunity to renew the warranty. I pleaded my case but to no avail.

On 12-27-09, I went to the Dover, DE store to speak to someone in management there. The assistant manager was on duty but refused to come and speak to me face to face. He left sending messages to me through a store associate. The assistant manager's response was that this would be a corporate matter and I was given the corporate phone number. On Monday, 12-28-09, I called corporate offices of Best Buy and after 4 phone calls, I finally spoke to a gentleman by the name of Tim. Tim advised me that this is a matter that would have to be settled at the store level (here starts the proverbial runaround). I advised Tim that the store was the one who told me to call corporate. Tim became short and restated that it was a store matter.

That same day, I called the Dover, DE store and spoke to Glenn ** who I had been advised was the store manager. I explained my plight to Mr. ** and in a very matter of fact way, asked exactly what I expected him to do. I explained that based on the circumstances, I feel that the TV should be repaired at no cost to me. I made my request on the following: The unit failed two times within a year and a half, I was never afforded the opportunity to extend my warranty (a review of my account with BB would indicate I always purchase the extended warranties), I have been a very loyal customer of BB. This unit cost $4000.00 when purchased. Over the last several years, I have spent thousands of dollars with BB (the Dover store manager stated that my loyalty and purchases account for nothing in the overall scope of things). Based on the performance of this unit, it would be considered a "lemon".

In closing, I believe that BB should repair my TV in the spirit of good faith. I am sure in the overall scope of things it would be a negligible cost to them to do so and would go to great lengths to keep a valued customer.

I purchased two 50" Ambilight TV's three years ago. Now, I have the red blinking lights and the TV won't turn on. I called Phillips who told me to contact a certain company to come fix it. Get this, I have to pay Best Buy $350.00 to come take the TV off the wall so the serviceman can assess the problem! He charges $150 to walk in the door! This is so wrong on so many levels. I paid a bit over $3,000 for each TV. I am more than disgusted and will never, ever purchase anything by Philips. I am out $3,200.00 and a whole lot more money if I decide to have it fixed. $500 just to start with! This is so wrong!

I bought a plasma TV with a $300 extended service contract last year. The TV suddenly stopped working on 11/01/09. As of 1/05/10, it still hasn't been repaired! Our Christmas was ruined, as we bought our young teenagers an Xbox, video games , and a bunch of DVD's that couldn't be used. After numerous times contacting BestBuy, we have finally realized that we are getting nowhere with them. The part still hasn't even been ordered yet as of this date!

I paid $1300 for a package deal online that included a 40" Sony XBR8, Blu-ray DVD player and Home Theatre system. I selected a delivery date of 12/29/2009. However, only the Blu-ray DVD player and Home Theatre were delivered on 12/31 and no sign of the TV. Money has been debited and held by Best Buy from my credit card.

I made several calls to customer service who have no clue whatsoever. I got different responses: you need to call the warehouse, TV is out of stock, don't know what's going on, will be delivered when TV is in stock. Some took my phone number and promised the delivery team would call back. But on January 4, I still have no idea when the TV is coming, and there's no offer from Best Buy to refund my money. What good is a DVD player and Home Theatre when there is no TV to hook them into? Best Buy sucks... their customer service sucks. They do not care and are out to loot customers and play with their money.

We bought a sony TV from Best Buy with a 4 yr warranty in 2004. The TV will not last a yr and is out for the 5th time. The first time it was out, Best Buy hauled it in to be repaired and when it was returned we, were told these TV's were defected and Best Buy knew this when they sold it. We paid $6800 for TV and extra's and warranty. TV was $4500. Best Buy, Sony and the warranty dept. could care less. Now they tell us for someone to come out we have to pay, even with our warranty. This is to much money for something that will not last a yr working. How can companies get away with selling defected products? You buy a warranty, this should take care of the problem. But not with Best Buy. Their warranty dept. means nothing!!

Purchased a flat screen on an open-box sale. Was assured it was complete and under warranty. TV (46 in) has no stand. Went back on 12/26 and waited 30 minutes to be told it wasn't there fault, but they would "order me another and it would arrive in 4-5 days." Of course it is backorderd.

During the time I spent in the store, security was called several times for any customer that wouldn't accept an answer (i'm talking polite behavior). Customer service rep told me I should be grateful she was even trying to solve the problem.

I purchased a Samsung 40" 1080P LCD HDTV 55 on 12/20/09 at the Best Buy on Bluebonnet for $749.99 with a four year extended warranty for $129.99 for a Christmas present. The total that was charged to my Best Buy credit card is $959.18 after taxes. The TV was opened on 12/24/09 at 5:30PM and had a shattered LCD. The store closed at 5:00PM on 12/24/09. On 12/26/09 My husband and I drove 2 hours to bring the Samsung TV back to Best Buy and waited 30 minutes in line to exchange the TV and found out they could not exchange/return a shattered LCD TV. We waited another hour and a half to speak to Gregory Newman who is the general manager of the store. He basically said we shattered the LCD because the box had no physical damage, which we did not.

He said the store opens boxes and inspects the TVs before they are given to customers. And then stated they sell thousands and thousands of TV's and could not possibly inspect everyone one of them. While waiting to speak to him a customer service rep Jennifer Leglue told another customer they were not allowed to open boxes. Gregory also stated that several other customers came into the store that day with the same problem and could not do anything about the damaged TV. I called Best Buy's customer service (1-800-237-8289) and the rep tried to contact Gregory Newman to try to sort it out but Gregory was out to lunch. I then called Samsung's customer service (1-800-726-7864) and was given a claim number (3000567188) and was told on 12/28/09 they did not deal with physical damaged items.

I don't think I should have to pay for a TV that was damaged when I received it. I feel like I have been robbed of $959.18. I feel if there were other customers with the same problem as me then maybe the TV's were damaged from the factory or in transit to the store. I feel like Best Buy needs to improve on the customer service. The customer service reps at the store had no sympathy that I am stuck paying $959.18 for something that cannot even be used. I am highly offended that I am basically been accused of damaging the TV. I am an honest person and if the TV was damaged in my possession then I would have no problem paying for it. I am really disappointed that Best Buy could not settle this problem.

We purchased an HDTV at Best Buy online on November 30th on sale. We received the tv on December 12th, plugged it in and turned it on and it powered off. We tried several times before contacting Best Buy. They logged the complaint and said they woudl have someone call us in 48 hours. We waited 3 days and called them back to schedule an exchange. They scheduled it for 12/26. We received a call from the warehouse confirming our address.

After speaking to the warehouse, they said they are not scheduled to bring us a new t.v., they are only picking up the old one. We called Best Buy customer service and was told that they need receipt of the old t.v. before sending us a new one. I spoke with five different people, asking for a supervisor and was told that there were no supervisors and no one to guarantee us a t.v. the same time as the other t.v. was picked up. The last person I was transferred to did not even listen to me, say hello, etc. She got on the phone and rudely told me that this is their policy (even though they told us different previously). I was shocked at her whole attitude, especially since I had handled this entire situation calmy and just asked for someone who could correct the situation.

On 12/26, the t.v. was picked up and we were told to wait 48 hours to be contacted to schedule a new delivery. After 3 days, we contacted Best Buy, only to be told that we could purchase the t.v. at the non-sale price. They blamed the warehouse for documenting our t.v. as a return instead of an exchange, even though it is in all of their notes that we were exchanging our t.v. They said they were showing a credit on our account and that they could not authorize a new purchase at the sale price.

I have called Sony directly after speaking to Best Buy w/o success, and Sony informs me that they would like to gut my TV and replace the LCD screen. I remind you that this TV is LESS than 1 year old. I can't seem to get a resolution w/ Sony or Best Buy. I do not recommend dealing w/ either of them until they can do a better job w/ customer service! I purchased this TV and protection plan for $1400 less that 1 year ago.

we purchased a $1600.00 tv from the store the clerk left it at the exit doors and said she was a female and would not roll it out, we had other thing we needed to shift around in order to get the tv in the car, asked if someone could roll it out and put it beside the car I am on a cane we both have heart trouble the clerk collin became rude, said no dam way and some other things and then called his girl friend who was a manager up she just kept saying I am going to call security if you don't leave I said not with out my money, a refund after 15 min of demandind a refund, they gave it to me, it appears he was on some type of drugs, if this is the way Best Buy hire these rude young people to treat older people who spend their money at Best Buy then we need to shut them down in the towns we live in, show them who's boss, I am send a copy form letter about the complaints on line to all business's in Mobile.

We purchased a Samsung 40" 1080P LCD HDTV(LNT 4066F) from BestBuys on November 10, 2007 for $1,699.99 along with a 4-year extended warranty costing $199.99. That extends the warranty until 11/10/2011. The total cost after adding $119.00 was $2,018.98. The televison worked perfectly until August'09 when we noticed that upon power up, the unit took longer to display the picture. As time went on, that got progressively worst during the next 3-4 months.

On December 18th, I called the BestBuys store where I purchased the TV and tried to explain to them the problem and I was given a phone number to call in to schedule a repair of the unit. I asked them about getting an exchange because we were told when we purchased the extended warranty that if anything goes wrong with the TV within the extended warranty period that we could simply return the TV back to the store where it was purchased and we would be issued another one. We discovered that, that was a lie. That is never the case.

I called the 800 number for repair and I spoke to a gentleman in customer service. He schedule a repair for tuesday December 23, 2009 with a 4-hour window between the hours of 8am-12pm, and I was told that I would recieve and email confirming the scheduled appointment. I questioned the customer service representative about the long wait for a repairman and he told me that the economy forced several layoff of repair tech and that was the earliest that I could get a scheduled repair appointment.

I never recieved an email about the scheduled repair. Today December 23rd, I recieved a call from a young lady stating that the technician that serviced my area is not available today and I would have to rescheduled for next week, the earliest would be the December 29th with a 4-hour window of 12pm-4pm. I asked to speak to a supervisor and she got Paul on the phone. I asked for his last name and he told me that he was not allowed to give out his last name.

We bought a 60" Sony Projection Tv in april 2004 from Best Buy in Beaumonet Texas. Total with extra's $6820.70. TV was $4500. TV will not last a yr without going out. First time they took the TV in to be repaired. Last 3 was in our home. We were told these TV's were defected and Best Buy knew this. TV is out again for the 5th time.

Can't get anywhere with Best Buy, sony or the warranty department. Now I've taken it to the BBB, AT General office for some kind of help. Best but wants to send someone out and charge us. Our warranty will be out this april. The TV is defected and no one seems to care. This is alot of money for something that will not last a yr.

Everyone we know that bought these TV's have had nothing but problems. And some didn't get the warranty. We are just trying to get some help. We have this BIG TV, wasn't told of the problems we would have. They just pushed the 3 yr interest free program and what good TV's they were. Any help would be greatly appreciated.

I really feel sorry for the one's that didn't get the warranty, but if dodn't pay to be a warranty. The lemom law is after 3 times. All repairmen told us after the 3rd time we would get another TV. This is the 5th within 4 yrs. The TV is defected.

On the 7th of Dec. my husband and I ordered a Tv stand, a panasonic Viera 42" HDTV, 2 3'HDMI Cables, a monster Power Home theater surge protector, and a Panasonic-1000W 5.1-Channel Home theater system with upconvert DVD player and the Geek-Squad Tv and Video setup. We were notified the tv and stand would be delivered on the 12th of Dec.

My son and his wife waited most of the day. I called Best Buy and asked why it wasn't delivered yet. I was told by Mika the tv was no longer in stock and the next available delivery date was the 13th and that she found a tv. On Sunday they waited again only to be told by the warehouse the truck couldn't find their apt. and would come back out on the 15th between 8 and 10 am. They called on Tues and told them there was no tv to be delivered because there wasn't one in the warehouse.

I called Best Buy myself, was on hold for 40 minutes and finally talked to Shannon who listened to my story and said she would give us a 10% discount off the tv. I said NO, that wasn't good enough as I had called at least 3 times, each time being put on hold for at least 30 - 45 minutes and they wasted my time and my sons time. He is in the Navy, works full time and doesn't have time to be on the phone for an hour each time. His wife is in the process of registering for school and doesn't have the time. I told her I wanted to speak to a Supervisor and she said she could only forward an email or message to him and ask to call me back.

Three days later, no phone call. I sent an email to them explaining the problem only to get an email back saying the delivery date was rescheduled. I then called them again, today the 17th to be put on hold for 30 minutes, asked to speak directly to a supervisor and was connected to a manager. I had to explain it all over again and told him I wanted this resolved NOW, I am not calling back. He then put me on hold again for another 10 minutes and when I spoke to the Supervisor I told him they need to compensate me for all the inconvience and time I wasted and for the phone calls from Hawaii. He said,"We have to talk to the person who placed the order."

Since the order is in my husbands name, they would not resolve the issue with me. I told them I had no choice then, to contact my bank and cancel payment. My husband is in the Air Force in a secured building every work day. He cannot and does not have the time to call them. My son is in the Navy and doesn't have an hour to waste on the phone.

I just want everyone to know Best Buy online was the worst customer service I have ever experienced. I wouldn't recommend using them to anyone. It was so painful and frustrating. To top it off this was my son's wedding gift to him and his wife. I now have to contact my bank and see if they will stop payment as I do not want their service anymore. This was emotionally draining.

The first time it went out we purchased a second TV to use temporary (32" Insignia) and kept it after repair. Second time it went out the POP was so loud we thought it was a gunshot! We live in a good neighborhood but you never know - it was a relief when we notice the TV picture was dark again.

I will go to turn on the TV it acts like it is comeing on the green light will come on and then go off it will do this 3 times and then will shut off and not turn at all

Purchased an extended warranty for 40" TV in 2007. TV video card went out 11/29, Geek Squad agents giving us the run around advising unable to service as "no agent in our area" could possible "get to us" by third week January 2010. Paid $1700.00 for TV and $200.00 for extended warranty that is USELESS! I wonder how many other consumers have been subjected to this type of run around.

i ordered a tv wall mount online for store pick up. Then i get an email saying not available fine. They send me to another store. I pay for it in cash. I have now been charged for the same item three times to my debit card. For which I paid for in cash. So go figure they have now tied up over $400 in my bank account. Both stores charged my card and I have a receipt to prove it. What do i get from them we will mail you paperwork and file a claim. In the mean time they have $400 of my money and on top of that had to change all my banking info because of them. Will never deal with them again.

The morning of Nov 29, I received an email saying that the store did not have the tv and to call the store for more information. I did call and couldn't get through. The waiting time was 20 minutes. I went to the store and initially received HORRIBLE service from the service desk from a woman who treated me like I was being a pain. Later, a young man helped me, and he tried to be helpful. He said the warehouse did not deliver the tv and that Sony had not produced enough tvs to service the Best Buy customers. So, they sold me a tv they didn't even have.

I ended up having to buy a more expensive tv, and I'm not happy. I wanted the Sony because I have all other Sony electronics and am confident of the brand. I was also not treated well and was actually verbally abused by the first salesperson I spoke with.

well, i purchased this pt 60lc13-k from best buy AS WELL AS the extended warranty. i have replaced the TV once and several bulbs. i have been in touch with garden city group i think. anyhow nothing materialized, what do i do now?

I was told on Oct. 26 that if it wasn't repaired in 14 days they would replace the TV. When I spoke with BEST BUY on Wednesday, Nov. 18 I was told the same thing and that I would be receiving an RA # by e-mail by Nov. 21. I received nothing. On sunday, Nov. 22 I went into the store and again had to call the 1-888 number. I was told the second part was not even ordered until Nov. 20 and would be here on Nov. 23. I asked to speak with a supervisor and did. He was quite rude and would not allow me to speak with his superior. He stated the new part would be in on the 23 and I would be contacted for installation. I asked if they were not going to honor their own policy by replacing the TV or giving me my money back and again he stated the part would be in Nov. 23 and I would be contacted. If this is how Best Buy does business, not standing behind their products or policy I strongly feel something needs to be done. As for me, I will not spend another dime at Best Buy.

After complaining to sony and to best buy the answer is the same, no one wants to help. My grand wega 60" is having the blue color creep from the right side of my tv. Everyone says its out of warranty or not covered. It also is starting to have an electrical burning smell come from within.

Result will be that I have already purchased the set. I was assured that when the price dropped I could bring my receipt back for the difference. That is now impossible due to the model number being changed for the same set. BB only offers one set of this kind/brand. Now with a different model number for BF.

Best buy is no longer in service where the tv was purchased, with in the last few months my tv has gotten a starfield pattern with a 2-3inch diagonal blue hue on the right side of screen, I have no idea who to contact about this defect, I have since learned it was a recall and we weren't notified. This Tv is less than 5 yrs old, its a 62inch sony. I can't afford to replace it, I feel Sony should make good on it, I need your help please.

Puchased new Panasonic TH-50PZ80U plasma w assorted AV equipment(BR player,Amp,Speakers) was overcharged, but plasma started to blink red and had trouble truning on after 6 months. Besy Buys geek squad took 9 months to get to unit for calibration. Called due to plasma not powering on 2 weeks after warranty and have been run in circles for the last 6 weeks. The parts for repair is back-ordered and has been delayed twice. I have been told that this unit is known by company to have bad components and due to the large demand for it a long wait is normal.

But the worst issue is the treatment from Panasonic. I have been buying their products for 30 years and they have now treated me(or should I just say 'handled') unfairly. Well,, that is going to far....they have just ignored me and hope that I go away with what seems is with a very large group after reading these reports. If I had read these before purchase I never would have purchased Panasonic. These people should stay in the 3rd world were the population has no voice.

AS far as Best Buy; beware as fine print is very small as their support and fair billing.

I would have asked them to look at the plasma's issues but geek squad took 9 months just to calibrate and I couldn't expect any thing better for a power issue that I wasn't even sure was a problem. I don't want to pay COD when I can't tell if lights were a symptom of a real problem or just normal operation.

On 10/23/2009 I brought a Sony Bravia 52" (KDL-52S5100) LCD TV. I paid cash $1,604.99., on 10/25/2009 I returned the TV cause I was very inconfortable with the TV colors! But I was expecting for my money back in cash because I paid cash (no personal check, no credit card) they take the TV back but they said the will be send by mail a check!!! Why they do that to the consumers!! If I paid cash, now I don't have the money and I don't have the TV for my children's. If they change the policy why they don't explain to the people if you returned something you will get you money back after 7 or ten days!! This redicules they people in Best Buy play with you money!!

Christmas of 07 I was given a polaroid Flat TV. Two days ago it Turned on my TV and got nothing --a totally black screen. Called Polaroid and got nothing. went to Best Buy, they were very nice but were unable to help. Advised going to Radio Shack for a power thing -bought one for 110 dollars that is supposed to work on any brand. That seems to be any brand but Polaroid. Never will I buy anything marked Polaroid. At 83 I,ve had my share of TV's, never the total frustration of this one.

Went to purchase projection TV. Rep showed me a floor sample which was not on. Had to plug in and then turn on. Purchased in late Aug. 07. In Oct bulb blew. Toshiba sent me new one. In June 09 TV shut off. Ckd. manual for code and was instructed to unplug and replug corrected concern. Happened a couple more times over the summer. in Aug. bulb blew again.

Contacted Toshiba. Don't have to tell you what they told mea bout the bulb, but was told TV could be too close to wall. Replaced bulb again and have notice if out side temp is high will cut off, so have to set house temp low. Replaced bulb in Feb of 09.

Now it is Aug and TV is black again. Not end of story. About a month ago while playing golf met the young man who sold me the TV. Guess what Best Buys sold TV and was returned for cutting off so they kept it unplugged till sold again to me. He also reminded me the day I picked up I had to wait 45 mins utnil was brought around. They were contacting the manager to find out if they should tell me about the problem.

Of course he said no. It makes me sick every tiem I past Best Buys and I assure you I have told this tory many times and will continue to do so. I wrote letter to Best Busy and Toshiba. Store said if this did happen it was micomunication. But would not say it didn't happen.

I bought this large screen T.V. on Sept.6th, 2005. Its an RCA. I also bought the service contract with the purchase. Two months into watching it we had a critter walk all over the screen face. yes I am telling you it was a Daddy Long Leggs spider on the INSIDE of the screen. It was very active too. once the t.v. was on it would walk all over the screen face and was very annoying. I made a phone call to best buy the next day and they said they couldn't help me because my service contract didn't cover insect removal. I'm thinking what a joke right? well this is no joke!

I told them they needed to send someone to help me remove that from the t.v. because he was VERY VISIBLE! Then 3 days later he ended up on the right side of the screen and died but even after he died his leggs were still visible. very annoying. I still made phone calls and no one responded. I'm beyond irate at this point.

now it has been 4 years later and I have cobb webbs that are clearly appearing on my screen. Its all very upsetting. I paid 1000.00 for this set and haven't been happy at all. I don't know what is up with all of this but someone needs to come to my home and see this situation up close. I had nothing to do with any of this beyond buying this nightmare. That daddy long leggs came with the set, and so did the webbs.

I have nothing nice to say about the RCA company or thier products. This problem have came from [their] factory.. somewhere. I am not going to stop till I get someone to answer me. Its the BBB Next.

The first lamp burned out after 2 years. I have had Best Buy to replace the lamp on 4 other occasions. I bought an extended service warranty for 4 years that has now expired. My TV is no longer usable and smells like it is burning when I try to cut it on. When I called service for Best Buy today, I was told that my service warranty has expired and that I would have to agree to 150.00 trip charge for them to come out and then pay for any parts that need replacing out of my pocket. The last time my TV was serviced was 8 months ago in January. We are now in August and it is broken again. It is a Samsung DLP TV model HLP 4663W. I have never had so much trouble with any TV that I have ever owner. So much for technology.

Within a few short months, the bulb burned out. This was a little concerning as the sales associate explained that the lifespan for these bulbs was roughly 2 years. So I called Best Buy service and had to wait a week for a tech to be sent to my home. He confirmed the bulb was burned out, and It took another week for the replacement bulb to be ordered and installed. This same scenario has played out several times since the purchase date.

Recently, the bulb burned out yet again. When I called Best Buy customer service to report it and remind them that this has been an ongoing problem, they reviewed my records and confirmed that it was time to enact their lemon policy. I was told that a technician would be sent to my home to evaluate the problem and make a recommendation based on their findings. To my surprise, the technician who was sent to my home was not there to evaluate. In fact, he knew nothing about the history of problems I'd had with my TV. As he stated, he was simply there confirm that it was a burned out bulb and to place an order for another.

Another call to Best Buy was made, only this time I was told they would NOT be considering my case for replacement or refund under their lemon clause because the bulb was considered a consumable item. I explained to them that the bulb wasn't the problem, but a symptom of a problem elsewhere within the TV. A problem their technicians had not been able to nail down in the numerous service calls made to my home. The customer service rep was unyielding and insisted the previous rep had made a mistake and that Best Buy would not be honoring their promise to replace my defective set.

After speaking to a customer service supervisor, I was told I would be receiving a call from a service rep supervisor within 4 hours to review my history and discuss getting the issue resolved. The call never came that day. Or the next. It was two days later when I got a call from a rep telling me that they would (yet again) be sending a technician to my home to evaluate the TV make a determination as to whether it qualified for replacement or refund.

I received a call from the service tech this morning telling me the part wasn't in and he would need to reschedule. When I asked if he was still coming to evaluate my TV, he had no clue what I was talking about! Once again, Best Buy was simply sending someone out to throw another bulb in the set and go on their way.

In the two years that I've owned this set, I've had to have 4 bulbs replaced. Each time it takes an average of 2 to 3 weeks for the repair process to be completed. That's approximately 2 months that I've gone without use of the TV they sold me as a result of this ongoing problem. Each service call requires that I take time off from work to wait at home for a tech to arrive and tell me what I already know. It's ANOTHER burned out bulb.

I'm tired of getting the runaround. I'm tired of having to wait for weeks to have the same problem fixed every few months. Best Buy has gone out of their way to find reasons why they shouldn't have to honor their warranty and, in the process, they have left a longtime customer twisting in the wind. If Best Buy is unwilling or unable to make things right, I'm prepared to take whatever steps necessary to get results. I just hope it doesn't come to that.

I purchased a samsung TV on Dec 8 2008 less than 1 year ago. I have had issues with it off an on since buying it. A month ago I began complaining to geek squad. They have replaced about every part in the TV. I have been 1 month with NO TV. Now they are saying they have to order yet another part. Geek squad has been at my home 3 times and now saying they have to come back again?

They can't even tell me when they will have the part. This is wrong!

I paid for this TV in good faith. I am angry that I have no TV. I have a credit card statement that is still coming in and a satelite TV bill for a month and no TV to watch it on. How can this be? I get 7 months of a TV that only works half time?

Best buy needs to step up to the plate and make this right. Bring me a new TV and take back this junk!

I tried to purchase a television they had advertised online for $9.99. It was a Samsung 52" LCD T.V. I attempted to place an order of 3 tv's but had difficulty with the website. I tried to contact the company and was not able to reach them. The phone would ring, put me on hold, and then disconnect. I then tried to have them contact me with a feature they have on the website, I received an automated phone call, was placed on hold and shortly after was disconnected. This happened numerous times!

On 9/2/06 we purchased 65" Mitsubishi TV and with that we also purchased a 4 year warranty.On 2/15/08 TV stopped working and the Best Buy service man came to evaluate the problem and determined that the lamp need to be replaced and at that time it was replaced. On 3/23/09 the TV stopped working again and we called Best Buy again they send technician from SoCal Tech., they found that the problem is with the lamp and it was replaced. On 6/25/09 same problem and the lamp was replaced by same technician.

On 6/27/09 SoCal Tech called and informed us that Best Buy requested to "Intialize TV and replace the lamp again. On 7/23/09 the TV stopped working again we called Best Buy and they finaly showed up on 7/27/09 instead of 24th as per appointment and determined that the lamp need to be replaced AGAIN and informed us that they don't have the lamp in stock anymore and that they will have to order it from manufactury.

I have tried to speak with many people in Best Buy about the constant problem and finaly when I spoke the usless supervisor and got many excusess again and that there is nothing she can do and the lamp is not in the policy. When I asked her to speak to some one above her she said that there is "no one above her" and that it might be a few more weeks until we get the lamp replaced. At this point I want my whole TV to be replaced and I am begging you to help me with this unresolved issue.

55" Toshiba TV has a terrible sound, that echoes and vibrates. I paid extra for service and they don't want to exchange until the techinician says there is no fixing. I am waiting for ever for someone to come and I would rather get another tv instead of trying to fix it.

Besy Buy was the last place we wanted to buy our tv but they had the best price. Buying was not the problem; what was promised and then not included was.Brought the new tv took out the old asked what was wrong with it? Duh no picture. Then set up the new tv by plugging it in and handed me the delivery slip to sign. Hey what about setting it up. Cost you $300..So as a senior (of 72) I was really surprised what an attitude. This is what the salemans told us they would do NOT..Lucky my husband knows how to connect tivo etc.anyhow I still do not like Best Buy..amen

When the part where install the TV still didn't work. The tech then said they would replace the TV. Later he called and said they have no record of me having a service plan and they would not replace my TV.

I called Bestbuy and they assured me I had a service plan. After getting sent to several different people they said their system shows I have aplan but that it dosen't show the date I purchased it.

So I had aplan when only parts needed replaced but it disappeared when it came time to honor it and replace the TV. 3 hours out of my life I can never get back and the stress of dealing with Betbuy and having a 3000.00 broken TV

I purchased from Best Buy in Cleveland Ohio a LG 52 Flatscreen TV along with surround sound, DVD, CD player on December 5, 2005. Our TV will be 5 years old in December. We have had to replace 3 parts which is the entire inside of the TV twice in 2years. The TV on both occasions, popped very loud and picture vanished last May, 2008 and again May 17, 2009. Repairman was supposed to arrive on Thursday, May 21. I took a day off as that was the scheduled appointment that I made with the customer service person.

I got a call from the servicemen that Thursday morning as I thought he was going to tell me an approximate time he would be arriving. He asked me what the problem was with the TV, I told him and he said there is no need for me to come to your home, I know what the problem is and I will just order the parts. We did take out the extended warranty but that will expire in December, 2009.

I've been on the phone with Best Buy explaining this situation and all I get is the run around. I've been told yes, it could be a malfunction or a manufacturing problem. If this continues than we will have someone check into it. If it continues, that is unacceptable. They want me to take out another extended warranty which I should not have to pay nor can I afford the out of pocket expenses.

The LG Television is NOT 5 years old. There is definitely a problem with the TV. This should not be happening with a TV at the price I paid for it. I've known people to have the same TV for over 10 years without any problems.

I talked to someone in customer service at LG and they are telling me there is nothing they can do. I paid over $$2,000.00 for this TV and I can't afford to purchase another TV. I am replacing 2 mother boards in 2 years. Something is definitely wrong! Two servicemen came out to my home on Wednesday, June 3rd. The LG TV was taken apart and 2 of the 3 parts were replaced. The 3rd part was ordered incorrectly therefore the TV is now laying on my dining room table as of Wednesday, June 3rd. waiting for the part to be delivered and waiting for them to call to make another appointment to install it. I've missed 3 days of work not too mention have not had a TV in over a month.

I tried to contact Michael Ahn or someone from your corporate office to let them know of the problem I am having. In fact, I have pulled several complaints that were on a website for the same exact problem and purchased in 2005 that I am having. I know LG stands by their product and that is one reason I decided to purchase the TV, Ive had an LG cell phone and I have 2 LG cordless phones.

I did contact he Better Business Bureau and also the Attorney General Office today but was advised to contact you first , the corporate office before taking this a step further. I would like to talk to someone in your corporate office but can only talk to the customer service department which is generic answers. I hope you will have the courtesy to read my email and reply in a timely manner so I can resolve this problem.

I thank you in advance for your cooperation and hope to talk or receive a reply before Thursday of this week. As I stated above, a technician will be arriving on Thursday of this week and I would like them to be aware of what I plan to do if I do not hear from you. I do not want this to go any further but I need to think ahead as I do not want this to happen again. As you know, the parts and service calls are very expensive. I hope you understand my situation.

I purchased a television at Best Buy on 5/17/2009, and entered an agreement with them to have it delivered on 5/22/2009. The morning of the delivery, I received a phone call from Best Buy stating that they would not be able to deliver the television today, that there were none available.

Best Buy entered into an agreement with me last Sunday to deliver a television today. They are lot living up to their end of the agreement, and worse, have lied to a customer. I took this day off from work, and am losing a significant amount of money while waiting around for a service promised by Best Buy that they are not honoring.

We bought in 12/15/06 a toshiba 50" plasma,on 11/07 we had to have a in home repair, Best Buy sent a repair man,The Y Sustain Board went out!The repair man said this is a exspensive repair of $500.00 for the part only, and that we where lucky we where under factory warranty!Well then in August 08 the TV did the same loud crackling noise then broke again! I called Best Buy and they would not help they said to call Toshiba and I did.I spoke to Dale Thompson,Supervisor on 1/9/09 because we felt TV repair was not done correctly Ive been told by TV repair Companies Best Buy should have repaired ALL the boards because they are all connected and this could be a srtong reason why it went out again in the same way!!!!TV repair shops in my area have ALL said the same about replacing not one board but All tha boards!!!I was told that it was very likly anothermain board is causing this Y board to go out again.WE havent had it fixed due to Costly repairs and feel we where sold a Lemon!!!We want Best Buy or Toshiba to replace due to we where not told to buy an extented wannanty because there are alot of problems that Plasma's may have!!!!

A Sanus Elements WLM201-B1. Several days ago I turned on my 'new' TV and it went "pop," and never came on and still won't no matter what. Best Buy basically says gee, too bad, out of warranty, you're just out the $462.?? (the receipt is very hard to read) that you spent. They also said it was too bad I didn't buy the "monster" serge protector because it might have had some warranty. I am not aware of any 'injury' to the TV.

The damage is that I have to spend more money if I want a 2nd TV. The irony is that I resurrected the 10+ yr old RCA that the new one replaced. It's picture tube is weak and it's not HDL ready, but it still works.

best buy ordered parts 50in hp plasma 2 boards. still dont work. they say have to order 3 more boards. have to wait. who no how long when they get done. they was better off just replace and i have 4yr warranty. dont get it. never buy from them again. trust me

Now totally fed up with best buys attempts to fix (they require 4 repairs before a swap will be offered) I decide to deal with Samsung directly and send it to their New Jersey repair center. Get it back in Feb 2009. Buy a super duper Power Surge proctector on the advice of local electronics repair service in our area. Set the unit up 4 days ago, and finally had time to sit down today to see a movie. No power. Checked all the equipment plug, etc.

Called Best Buy again clearly sounding my total frustration with their company and practices. I have been a manager in retail for 15 yrs, and my store would NEVER GIVE CUSTOMER SERVICE LIKE THIS and expect to survive.Its almost like they are trying to go out of business. I now know I will never shop their stores again, and will always make sure I understand the fine print of a repair warranty. Our total time out with this produce has been 18 weeks, with part of the time added just because we were afraid to turn it on untill we added more protection.

bought a 50 hp plasma hd tv bestbuy tv. sent tech out. he says it might be these 2 boards he has to order but it might not be problem. tv not even 2yrs old and i took 5yr warranty. have to wait for 2weeks from them to see what their going to do. ripoff. upset customer

April 19 2008 I and my girl friend went in to a best buy in el sagundo Ca, (store # 1011) to buy a big television, ps3 and also some accessories for them. I spent over 17 hundred dollars in under an hour. Unfortunately I felt like my money couldnt make a difference on their service. It was horrible and they were rude. The kid I was dealing with kept saying I dont get commission but acted like a used car salesman. (I have sold cars before so i know). The manager was also rude. They both teamed up and said if I want the TV for cheaper I have to buy the calibration and 4 year warranty, so I did.

The manager said that they will call me after two hundred hours of TV usage to calibrate the Tv. NO ONE EVER CALLED; when I called them I found out that in the system it shows a 40 inch LCD, my TV was a 50 inch DLP. Still I was calm and ok because I knew that I paid 430 dollars for some thing that I havent received yet so best buy would take care of me. What I found out is the fact that they are all rude, from their sales staff to customer care to even management. They have no problems making statements like (1. we dont know if you bought it here, 2. you could just be trying to get a different TV repaired 3. I dont know if you are telling the truth) and many more

After being given the back and forth to get my receipt fixed sent different places just so I could get some thing I paid for. I got no where. It has been at least 4 months since the problems have started and yesterday, I physically went in to the store where I bought everything and asked if they could fix this in the system so I could get what I paid for(4 year warrenty). 1st of all they treated me like I had a TV of my own and was trying to get service on it (must happen a lot because thats all every one did) I was furious. I couldnt believe that they had the oDacity to say some thing like that to my face, the phone was bad enough but now to my face I was being called a liar from people that owe me money.

The supervisors name was Louisa; she finally told me to go home and get the serial # and model # and call her back, so I did. I called her back and she says well those # are no where to be found so she will have to research that and call me back. The first time ever some one actually does what they are supposed to. She calls back with more negative news and explanations on way they are unable to fix my TV, but on a lighter note some manager is working on it and will be in contact with me. An hour latter that manager named Sergio calls me and tells me the same thing in slang calling me bro over and over again and saying that I am over a year so they cant do anything about it. After arguing for 20 minutes and not getting any where I hang up and look at the receipt and it was literally one day past the DOP and why I couldnt get service on my 4 year service plan was a mystery still.

Also I was told that the money from 4 year warranty and the calibration was going to be prorated, if and when I get it back. I work for at&t and we have standards on who we hire and keep. I get paid well to do an excellent job. I am the first line of defense and offense for the company. I am held accountable for every thing I do, good or bad. I do an excellent job for an excellent company and expect the same.

Dear who ever reads this and has some kind of power to change my mind about best buy, I challenge you to bring me or my friends and family as a customer to best buy to buy anything. I hope you could change my mind. The worse experience for the decade goes to best buy. BY the way if I am not satisfied SOON, I am taking legal and public action like print customer reviews in papers and blogs.

the TV just started turning off and wont work. That Tv was my life computer ps3, dvdpalyer, and a wii hooked up to it and boom one day nothing.

Update to our 11/08 plasma complaint. To our satisfaction Best Buy has resolved our complaint.

I bought u dv20006 20 inch tv with a built in dvd player. At the time 0f purchase the salesman assured me that the unit was ready for the digital tv conversion. he showed me how all I had to do was connect the flat window mount flat antenna and the unit would be ready to go. Several months later I noticed this information was false and my unit was not capable of doing what I had been promised it would at the time of purchase. I would HAVE never bought a tv knowing that it was not capable of doing what I wanted it to.

I feel mislead by audiovox for the way they labled the tv. I have contacted them and they told me they could do nothing and I should get a coupon then purchase the box that will be needed. What a scam how could they do this? As a disabled honerably discharged vetran on a limited income I dought I will ever be able to afford another tv.

I want to bet buy to buy a 30in T.v.. when i got home stared installing it it missing parts to connct it to the wall. so i go back to the store to tell them that i was missing the connection to wall the were tell me that they could giving it to me, cause it wasnt in the box it was not meant for that t.v.. so i want back home picked up where thing and went back to the store and returned it and got my money back.

Please, please do not buy a TV from Best Buy! We bought a TV (42" Phillips Plasma) 3 years ago and it now needs a new panel. We have talked to several people on warranty issues, the Geek Squad, sub contractors for the warranty work. No one seems to know what is going on and Best Buy doesn't seem to care. It has been 2 months and we have talked to many, many people. Finally they came to service the TV and it still didn't work so they took it to their shop. We are still waiting for more parts. Very, very frustrating.

I bought a 60 Sony Tv in 2006 and paid $4500 not counting $2300 extra for warranty and extra's. The TV will not last a yr without some knid of service. They have been out 4 times and I haven't had the TV 3 yrs. Was told that Best Buy knew there was defects in these Tv's, but sold them anyway. Now I have a lemon and no one cares, Best Buy the warranty dept or Sony!! I will never buy anything from Best Buy or Sony again, and I will tell everyone I know that they sell defected products, and could care less about their service! Also I'm going to write a letter to the newpaper so all can read about their service and defected products!!

When you pay for something and it doesn't even work a year, the store should be held responsible for the product. From what I have read about Best Buy, there should be some kind of class action filed against them!

Purchased a Westinghouse 32 hdtv LCD tv from our local Best Buy here in Wilmington,N.C location. They did not have the model they advertised so the salesman recommended the Westinghouse model to my wife ,but insisted that we pay for an extended warranty at an additional cost. My wife chose the 4 year plan to make sure we were fully covered and we asked the salesman what would happen if the tv had any problems and had to be serviced, because we were not familiar with the Westinghouse Brand of tv's. He told my wife that they would have to schedule a service call and if the tv could not be repaired on site (roughly within a weeks time) that it would be replaced. We asked concerning a loaner and he stated that Best Buy has no loaner program so it would be replaced. That was our major concern upon purchase....would we be without a working tv for any extented period of time.

My wife took the time to have the salesman confirm this with me on the phone before the purchase and he stated that we would not be without a working tv after our service call if our tv could not be repaired on site. My service technician came today and diagnosed the problem as the MAINBOARD and proceeded to call his service Department (Audio Video Repair Center, Rob) to order the part we needed to repair the tv. They could not locate the part and then Rob's supervisor called Westinghouse which stated they do not have the part also and that there is no ETA from Westinghouse concerning the part needed. Rob told me he would get the information to Best Buy and most likely that I would have to reselect a comparable model from my local Best Buy.

I have three serious problems that trouble me,1)Salesman lying to my wife and I concerning replacement. 2)Two seperate Best Buy Customer Service Reps recommending that I purchase a tv from my local pawn shop until this is resolved (which leads me to believe they are trained for this response) 3)After speaking with my last Best Buy Customer Service Rep Diane that they have no guideline, eta, or have the slightest idea when a part will be in (funny...nobody has the part) to fix or replace our tv. I am instructed just to wait and see...weeks, months...a year? I have no idea.

The irony is that the technician that made the service call recommended to Best Buy that the tv be replaced and he could not locate the part needed, even from Westinghouse. My wife and I are very hard working Americans, and we and anyone that has had or will encounter this type of service is quite appalling. All I want is for Best Buy to do the right thing, and it seems they have their reps trained on how to stall and postpone anything that does not put additional money in their pockets. I put all my money I had into their product, additional money to protect that product, but somehow they have forgotten about the most important part, service! Thank You,

Ater Katrina and finally finished rebuilding my house I bought a new flatscreen HDTV from Best Buy. After 2 years to the day the picture goes out but still have sound.I cannot get anywhere with HP cause they keep transfering me to another line. HP is telling me I have to pay 649.00 for a part plus labor. I do not have this kind pf money after finally rebuilding my house. 2 years old for what seem to be a top notch TV and it goes out and cost a fortune tofix. After searching the internet this problem has happened quite a few times.

Purchased an RC 50 in DLP Scenium TV. Never really worked good, About 4 years old. Always have heard a buzzing noise from it. Had a power outage about a week ago. We have the surge protection. Once we turned the tv back on, we had lost 2 inputs. Tv comes on, but volume is broken, cant get my surround sound to work with it or HD. Inputs are fried. Tv has never worked right.

March, 1996. I went to Best Buy in Summerlin, Las Vegas to purchase a new large screen TV. I found a 50 inch,projection made by Magnavox and purchased it for just under $2000 dollars. I did not buy an extended warranty. This TV was brought out in a large sealed box and loaded into my truck. I took the TV home and unboxed it by removing the cardboard and foam padding and set it ontop of a new TV stand that I had also purchased. During the first week I noticed the picture was not clear and had unfocused Blotches where the TV characters were. I then noticed that if the tv was on for more than 20 minutes at a time, the TV would overheat and shut itself off and would not turn back on for an hour while it cooled.

I contacted Best Buy about the problems and was told by the representative to contact the manufacturer. I then called Magnavox who told me when this happens to shut the TV off, unplug the power cord for 20 minutes and then plug it back in and restart it. I did and it worked most of the time, but the TV continued to overheat. I called both Best Buy and Magnavox dozens of times but they just told me it was normal. I delt with this everyday for a year and by summer of 07, the TV could not be turned on for more than 5 minutes at a time before overheating and smoking at this point. I began to call Best Buy and Magnavox again who said the warranty has expired and I would have to have it repaired by an indipendant contractor. At this point it was useless to try and use the TV, so I set it to the side and hooked up my old 29inch TV until I could afford a TV repairman.

In April of 08, I called a mobile repairman who looked at my set. He plugged in the TV and turned it on and instantly saw what I was complaining of with the bad picture and within 5 minutes it overheated and turned off. The repairman then opened the rear access panel and looked at the inner workings. He told me he could tell instantly that this TV was remanufactured or had extensive repairs done to it that were no good and sid the only way to repair the TV, would be to replace the faulty and damaged video card and componants. He said I had either bought a remanufactured TV that was packaged as new or Best Buy had sold it, accepted it back as a return and tried to repair it in house and then resold it to me. I had him close up the TV and paid him $116 dollars for the service call. For the past year I have called Best Buy and Magnavox and described what was found.

I also told Best Buy that I want it fixed, replaced or my money refunded. The corporate offices told me to research the history of the TV by calling Magnavox again and see when it had been remanufactured. Magnavox instantly told me that they do not sell remanufactured TV's to Best Buy and any obvious repairs had been done by Best Buys inhouse technicians. Yesterday, 2-17-09, I made one last call to Best Buy and described what Magnavox told me, I was then placed on hold for over 10 minutes so the representative could speak to his supervisor, and when he came back on the line, the rep simply said, (and I quote) there is nothing we will do for you. Goodbye. And with that he disconnected the phone call.

I have a TV, purchased from Best Buy Summerlin, located in Las Vegas, that has been plagued with problems from the first week after purchase. I have made countless phone calls to Best Buy, their corporate offices, and to Magnavox and never once did any of them try to fix the problem. I had a outside TV repairman determine the TV was not new and had extensive, bad repairs and now the TV no longer works, I still have a huge bill from Best Buy to that I continue to make minimum payments on to protect my credit, but cant enjoy the product that I bought from them. I feel that I was swindled, and even baited and switched. I bought a TV expecting it to be new, I didn't try to get it on sale, I paid the full price and from what I have found, the TV was not new. It was in bad condition with faulty repairs.

We purchased a 50 Phillips Plasma with Ambilight in October 2006. In February 2009 we began having problems with it. It would turn off and flash a red light and we would have to turn it off and on to get it to work correctly. Since we didn't purchase the maintenance plan, Best Buy would not help us. We paid around $2500 for this tv and called a repair shop they told us it would be between $300 and $500 to fix. I then googled the problem we were having and to our surprise found a blog saying they had the same problem and fixed it for under $5!! Sure enough, take off the back of your tv and look for raised capacitors. Then go out buy the size you need, take it to a tv repair shop and have them solder the new ones in. Bam!! Problem solved!! My TV is working like new again and all it cost was $4 for the capacitors and another $5 for a six pack of beer for the tv repair guy.

I bought a 42Plasma Samsung tv Dec. 23 at BestBuy. I payed an extra 100.00 for them to hook up my d.v.d.v.c.r. at the same time I ask the man to check the speakers for they make a loud rattling sound. but he left and now if they come back it's another $100.00. I sure could use your help or tell me what to do.thank's

Speakers making a crckling sound and BestBuy not helping with this problem.

We purchased to large HDTV's at Best Buy on Jan. 4, 2009 along with a blue ray player, etc. At the end of the transaction we were satisfied with the price break we were getting since we were buying 2 tv's. Before we paid, the saleperson offered the recalibration service to us and showed us an example (2 tv's next to eachother, one recalibrated, one not. Found out recently online that it is a total scam). We fell for the pitch and bought the service which sells for 249.99. She said she would give it to us for 199.99 for each tv, so for a total of 399.98.

The recalibration service was set for 2/7/09. Two nights ago, we took a good look at our tv's and decided the picture couldn't be any more perfect and that we would return the recalibration service we had purchased. We went into the store with our receipt in hand and were refused the return. They claim that we really didn't pay for the recalibration, they took the price of it off of the tv's and the whole transaction would have to be re-rung and we would end up getting little or no refund. We contacted Best Buy's corporate consumer relations and were told the same thing. They are refusing to refund us for something we paid for. What a scam. We are now trying to decide what to do next with this.

I asked if they could ship it they said yes, easily, just pay an out of state tax, which costed more. I understand that, but I didn't understand why I had to wait 40 MINUTES at a desk for a manager to come down and do an over ride purchase code. After that they said "IT WILL BE THERE THE 28TH. Which is seven days later, be there or you can't receive it. I took the day off and waited and "IT DID'NT SHOW."

I got a call and said "IT WILL BE THERE TOMORROW". So I took another day and waited all day not leaving the house again and it didn't show. This time a guy called me and said He had a flat and will call to tell me when he could get here. GUESS WHAT I WAITED ALL DAY AGAIN AND HE DIDN'T EVEN CALL. THAT TO ME WAS VERY UNPROFESSIONAL. To this day I don't even know if it will appear and am dissappointed.

We purchased a 56" JVC HD-56G787 on 9/6/06 and also a 4yr $400.00 extended warranty plan...on 9/2008 the lamp went out, so we called about the warranty and after about 2 weeks finally got a replacement lamp for it. Things were good and then 1/2009 guess what, the lamp is out again and even better, they won't pay for the replacement lamp...they say they should have told us at Best Buy that they would only cover one lamp replacement...but they didn't! (We wouldn't have paid $400 for a 4yr warranty had we known that) You think a new bulb will last more than 4 months. The local repair technician that came out both times told us these tvs are famous for this!! Our last JVC product for sure.....and last purchase from Best Buy!

Purchased Samsung 56 DLP TV from Best Buy for $2300.00 W/ $399.00 4-Yr PSP. At about 1500 hours the TV began shutting off by itself. Started out only periodically but got progressively worse. On the first service visit, the Service Techs Looped a sensor wire to the lamp door. (I called Samsung Electronics and the tech fully understood what I was talking about and subsequently informed me that was the then prescribed fix for this problem. He also informed me that the service company being used was not on Samsung's Approved Repair Facility Listing and does not receive manufacturer's Technical

There have been a total of 8 visits to my home so far (2 to pickup and return from 3-week in-house service) Other 6 for in-home service The TV still shuts off, and they want to schedule another service call.

We bought a Samsung 40'flat panel TV from Best Buy on July 11th 2008. A week ago within six months of purchasing this product the TV would not power on. There was a burning smell coming from the TV. I called Best Buy for my money back. They stated it would need to be repaired. Ok, honestly, if a TV breaks down within six months, why keep it. I want my money back! They said they would set up an appointment and call us back. No call. I called back after 3 days, and there was an appointment but the rep that I was speaking with, canceled the appt. How stupid can this be?

I requested to speak to a supervisor. Adrian, the supervisor said he would reset the appointment with the contractor. The next morning the contractor called me and stated he never reset the appt. Best Buys customer service for repair stinks! They sold a faulty product and I will never buy another Samsung product nor will I ever buy another product from Best Buy! There continues to be no resolution in this matter. I just gave away over a thousand dollars especially in this economic times.

This store sold a faulty Samsung product to me. It is a Samsung 40'flat panel TV LCD. There is a burning smell and the power light just blinks. Because they sold a faulty product, I want my money back. I bought this TV July 11, 2008. It is January 23rd and they cannot even set up a repair. They set it up and then they canceled it. It is now a week and on top of that, Adrian lied about resetting up an appointment with RT Grim. I called Matt today and he stated that Adrian never reset the appointment. I do not want to go through every 6 mos repairing this TV. What happens after it is out of warranty? I do not want this same TV. Anything that burns up, we should have the ability to get our money back! Especially if they knew this product was faulty.

I purchased a Samsung 61" TV from best buy 10/27/06 with a 4 yr extended warranty. I called 1/5 because the tv is going off on it's own and doesn't turn on unless you unplug/replug. They have a recorded customer service- you leave name/number and they call you in two business days. Nobody called. We called and they set up an appt for Friday afternoon- the repairman showed up 11am friday as i was on my way out to a dr appt. He told me it would take 1 minute because he doewsn't come w/parts. and if i turned him away it would be two weeks or more before he would get back (a threat?)- i let him in becuase this is our main house TV- he took one min said we needed a light engine and it would be 3-5 business days. they would call. nobody called.

i called monday, waited 20 mn to get an agent who told me she could put a request in to "track" this and someone would get back to me in FOUR days! I said, oh no, not that again, give me your supervisor. I waited an hour on the ph while suzanne the supervisor called whoever to come back and tell me the part was ordered on 1/14. the guy was out here on 1/9, bt no part was ordered til 1/14. The part is on backorder until 1/26. If it ships 1/26 they MIGHT be able to make an appt for the first or 2nd week of FEB. That means it will be over a month before they will fix my $4200 tv with the $600 service contract.

Nobody there is ashamed either. they really act like this is customer service. any person who buys ANYTHING from this company needs to have their head examined. I know I never will again, and I will be sure to tell every person i know about this experieince in an effort to show them what i think of them. DO NOT BUY from BEST BUY-

I purchased at Mitsubishi HDTV television (Model: WD62525) from Best Buy in October 2004 for $4000.00. I have never had a major problem with this item since my purchase. Yesterday, without warning, the screen went blank and the green timer light began rapidly flashing. I tried all the troubleshooting methods outlined in the owner's manual but nothing worked. I called Mitsubishi and they told me to call a repair man. I began to search the web for solutions.

However, to my surprise, I noticed many other owners of this same television had experienced similar problems. Repair shops are indicating that this is a common problem with this television and are charging upwards of $800.00 to diagnose and repair the problem, which includes new circuitry or new chassis. Nonetheless, this appears to be an obvious defect that Mitsubishi refuses to admit. I feel it is extremely unfair to pay for something that obviously was going to malfunction.

I can afford to pay upwards of $800.00 to $1,000.00 to repair this television. I feel it is grossly unfair to do so. I would request Mitsubishi credit $1,0000.00 toward the repair of my existing television or purchase of new one.

After watching the TV that evening, then for an hour or so the next day, the unit totally died. We were watching it, and it simply turned off and wouldn't come back on. The power-on light would blink 7 times then pause, then blink again. I've since learned that is a proprietary code signaling a dead power supply module in the tv.

I called Best Buy customer service right away, explained the situation and asked that they exchange the TV with a working unit of the same make and model. Considering that the tv hadn't even worked for one day, I felt that was a reasonable request. The person I spoke with said she would connect me with someone who could help me, and placed me on hold. This became a pattern that repeated itself, as I spoke with 9 different people over a period of 2 hours, 12 minutes, according to the timer on my phone. Most of my time was spent waiting on hold. Number 8 offered to set up a pick-up appointment to return the tv. She said they could not bring me another tv and make an even exchange. I told her that wasn't what I wanted, and asked to speak to her supervisor, so again I waited on hold until number 9 picked up. He said they could not deliver a replacement tv, but only pick up the first one for a return. He said then I would have to go back to their online site and purchase another tv and set up delivery.

I made an appointment for the return pick up, and a week later they came and got the tv, noting that it was in like-new physical condition. A few days later I got an email that the return had been completed and my credit card credited. What they didn't mention was that they did not credit me for the $70 delivery charge. When I called and questioned that, they said the delivery charge isn't refundable on a return, even though the return was due to a defective product.

As I said I took the unit for repair. About two weeks later Best Buy calls me and tells me that Sharp can't repair my machine. So I said where is my machine? They said that it was scrapped. I said that is my property and I want it back. I took a second trip to Best Buy, 30 miles away to fill out a form to have my own property returned in an expedited fashion.

In the meantime, I located a Magnetron replacement part and discovered that the product could most certainly be repaired. Thus, Best Buy was cheating me out of my express warranty.

They kept pushing me to accept a store credit for the cost of my machine but the problem with that is that I have no intention of every spending another dime in a Best Buy Store. They did something very unethical here all I wanted was my machine repaired.

They said the machine was sent to sharp but that is not true. I am also going after Sharp about this. Whether this was Sharp or some clown that said they were authorized Sharp dealers, they caused a major harm by stealing the door off my machine and replacing it with a junk door.

Best Buy no longer carries Sharp appliances so their claim that this machine was sent to Sharp is likely just more deception.

I purchased a 60inch Sony February 2007 for $2800 and I also purchased a service aggrement for $400, on 12-12-08 my TV stop working. I called best buy and I was told the service center would call me 12-15, and they did. The service center said they would go ahead and order a lamp for my TV. I then asked for a technician to come out run diagnostic tests, because the power light was flashing NOT the lamp light indicator. The rep told me NO it was most likely the lamp and that is what they were going to replace. The service center said they WOULD have the TV fixed that week.

On the following Monday I called the service center and they informed me that Best Buy told them not to order the lamp, they would order the lamp because it was cheaper, and they would ship the lamp to the service center to replace. During that time I am still asking for someone to come out and just determine what the problem was and not just throw parts at the TV, the geek squad and service center said NO. On 12-18 I called the geek squad and the service center and they blamed each other for the part not being ordered. I finally got them on 3-way to their surprised and the just started lying a little better. I have spoken with several geek sqaud reps and supervisors and most of them were very rude. During a call on 12-22 and the rep told me she was sorry I felt the way I did as if Best Buy was not responsible.

On January 7, a technician finally came out and replaced the lamp and January 8, the TV was not working again same problem. I called the geek aquad again and the rep again insisted on ordering another lamp saying the part was probably just defective and AGAIN I ask about diagnostic check oh no!!!! gotta be the lamp. I initially told them that the TV does not play continiously like on showroom floor and it has been less than 2 years, the lamp should not have blown out so soon. They acted like was I not speaking, they just kept talking and giving my the order number, informing me that the lamp was going to ship directly to me because it was on back order. When I informed the manager that I had already spoken with another manger earlier and they informed that they had several lamps in stock he said "oh scratch the statement about the back order.

THIS IS MAKING ME CRAZY!!!!! So I have to start this lying all over again. This service is so unacceptable and crazy. Best Buy employees have no respect for the customers or consideration for people spending large amounts of their hard earned money for a product and service contract that they sell but are not willing honor. I STILL DON'T HAVE A TV AND I HAVE NO IDEA WHEN/IF IT WILL BE REPAIRED!!!!!!!!!!!

I just went to best buy in long island northern blvd, new york. They were having a clearance on an open box flat TV, and I bought one. After I told the salesman, I wanted the TV, he just took the TV and didn't even tell me that I have to pay in the back area, after waited about 10 minutes, I figured it out my self then I went to pay for it after that wait for about 10 minutes to get them to wrap up the TV, but after that long, nobody wrap it up,

I asked the cashier girl how long it going to take and she said about couple minutes, so I walked around the store for a while then I came back after 15-20 minutes and my TV was still unwrap so I asked the guy name Teddy ( who claim he was the store manager ), and instead of apologize or helping me out to get someone to wrap the TV, he gave me a really a bad attitude and manner, he told me to return the TV because it will take a really really long time to wrap the TV and he said I couldn't file a complain because he is the store manager and he told me to just wait instead of arguing with him. Then I went to the customer service to ask for the real store manager and nobody came after 15 or so minutes so I just left.

hi, i purchased a 42" insignia LCD TV on december 12 2007 and on november 22 2008 it began to have black vertical lines that appeared on the tv. i also had purchased the 4 year warranty with the tv. so i called the 1800 geek squad on nov 23rd 2008. they told me a company would be out within 2-3 days to look at the tv. i waited till nov 28th and no one came and no phone calls so i called 1800 geek squad back and they said a company would call on monday december 1st. again no phone call on december 1st so i called the 1800 geek squad back on dec 2nd and they said the company would be out on december 3rd between 8am and 5pm.

so i took december 3rd off of work, i am active duty military so i had to take a day of leave. again no one came to the house to look at the tv and no one called. i called the 1800 geek squad number again on december 3rd that night and talked to a supervisor named matthew and he said a company would definatly contact me on december 4th. again no one called on the 4th so in december 5th i called again the 1800 geek squad number and was told that they would call me back before 4pm to let me know which company would be coming out to look at my tv. best buy finally called at 2:45pm on december 5th and said a company would call me on december 5th or december 8th to schedule a appointment. December 8th a company called and scheduled an appointment to pick up my tv on december 10th. they picked up the tv on december 10th and said it would be 3-7 business days before i got my tv back.

i called the company who took my tv on the 12th of december and they hadnt looked at my tv yet. called the company on december 15th and had not gotten to my tv yet. december 17th they said they were going to finally diagnose my tv and i would have my tv back by december 27th. i did not get my tv back from they until january 5th and they stated the problem could not be fixed because parts are no longer available. so i went from november 23rd to january 5th and still had a broken tv. i had to buy another tv from target for 200 dollars so my family would have something to watch and my relatives would have something to watch while they were here for the holidays. when i got the tv back on january 5th i was told to call the 1800 geek squad and let them know my tv was not going to be able to be fixed and for me to get a new tv. the 1800 geek squad people said 3-5 business days i will get a phone call with a reference number so i can take my tv and the reference number up to the local best buy and get a comparitave tv. they said i did not have to get the insigia tv again and i could get any tv as long as it was comparative.

my wife and son and i went to best buy that night to look at tvs and to see what i might be able to get. while i was there i spoke to a sales rep in the home theatre department that said all i can get was the new insignia tv! i told him i did not want to replace mine with that since i had problems with my old one. he asked the manager and the manager said i had to get the insignia model. i then asked do i gt money back because i paid 999.00 for my tv and the new model is only 699.00 and he said no. then he procedeed to tell me i was pretty much getting screwed. that made me so angry i left and came home and called the 1800 geek squad number and told them what happened and they didnt udnerstand and again said i could get any comparative tv i wanted. they said for me to go to a different best buy and try there. so again my wife and i drove 30 minutes to another best buy store and they said yes i can get any comparative tv. so i called the 1800 geek squad number again today since it is the 5th business day and i should be getting my referal number so i can get my new tv today. when i called today the lady told me i wont get my referal number until monday so i am again waiting. i have had a horrible time with this and it has been 46 days since i first started with this process and it should have been finished within 30 days max.

On November 6th 2007 I purchased a 42 Panasonic PLasma TV from my local Best Buy store. The cost was 1300.00 for the TV and the sales associate said that it may be a good idea to purchase the extended warranty program which costs 300 dollars but if anything ever goes wrong with the TV in the 4 year following purchase they will replace it with a equal model or give me what I paid in credit for a new one. On Dec 5th 2008 my TV died. The TV would not turn on or start just a flashing red light was all that would display from the power button.

I called the GEEK Squad who told me that I would have to wait about a week before they can get a 3rd party service person out to look at my TV. When the 3rd party service people di make it out I found out that they are not even authorized by Panasonic to fix their TV's Never the less they told me they thought they knew what was wrong and said they would order parts and they would be back to fix it in 3-5 days. That was a month ago and I have heard nothing from anyone.

I call everyday and the GEEK SQUAD gives me the run around. I was told after calling 10 days in a row that they would open a product replacment request which would take another 3-5 days to review by a commmitte to determine weather my cause was worthy of getty a replacement TV. When I asked the store I bought it from if they could replace the TV they said they could not because it was policy that they had to wait for it to be fixed three times. The store manager would not give me a timeline in which BEST BUY deems acceptable for a repair time but just said it may take 2 months or more to get fixed thats not uncommon I was told. I asked again for a replacement and was told that they could not just give free TV's away to everyone whose TV broke. (I'm sorry did I not pay 1300 for my TV? Did I not pay 300 for the repir/replacement protection plan?) Yet the employees feel like they are doing you a favor even repairing [what] they sold me.

The store manager told me that he would love to help me but can not budge on company policy. So I decided to beat them at their own game. I purchased another TV on my American Express card and took it home watched it for 3 days destroyed the box it came in and returned it. (According to their policy you can return a opened TV within 30 days with no fees) I told the manager I was going to do this once a week until I got a new TV and that I would cause his open box sales to go through the roof. (I worked retail before and open box is a hit to a stores bottom line no manger likes to do.)

When I returned my TV the manager said. I called corporate and they said I can refuse the return since you are returning it out of spite So I ask, Why can they change policy in this instance but can not give me a new TV since they have not been able to fix it within 30 days of it breaking? The manager went silent and took the TV return. Which makes me feel good but I still do not have a working TV!

I have been without a TV for a month + now with no immediate fix in sight.

I purchased a Samsung 50 lcd tv from Best buy with a 4 year warranty on November 23, 2008. I've had the tv serviced 4 times since then. On September 5 they replaced a bulb that burnt out. Afterwards the tv would shut off withpout warning from time to time. They came out again and blew air out of the back on October 5. The tv then blew a bulb along with a modular board. That was repaired on December 15. Once replaced I noticed that the all the HD stations were fuzzy since the repair. I requested from Best Buy that they just give me a replacement tv instead if continually repairing the same lemon set. Please help

Sales person substituted a cheaper LCD TV than what was being advertized and did not inform the customer!! Model # LN-46A-630 was advertised and model # LN-46A-530 was substituted

My fiancee bought me an Insignia plasma 32 TV (made by LG) for a Christmas gift in late December, 2008. Today while watching the TV, there was a loud pop, then the picture went black and there was only sound. A short while later I noticed a large crack on the screen. I did some research online and many have had the exact same problem with Insignia and LG plasma TVs. We took it back to the store and when we told the TV floor salesperson what had happened, he agreed to give us an exchange or credit toward a different TV.

The manager of the store told us that it was damaged so they would not take it back. Of course, it was damaged, the TV popped from the inside. I had one printout with me of one blog site where 35 people commented on the same problem. The manager's comment was, 35 people nationwide, that's nothing, as if to say that there are only 35 people out there that have had the problem (I only had printout of ONE blog source). She said that they've never heard of this problem in their store, implying that we must not be telling them the truth. The TV was never bumped, dropped or knocked. I was across the room when it happened.

Now I have a $500+ TV with no picture and a fiancee that feels absolutely horrible that he can't do anything about it. Words cannot describe how mad I am that my fiancee spent that much money (in this economy) and it was for nothing. TVs are not supposed to blow after just eleven days for no reason. It's unconscionable that we've lost that kind of money and I will never shop at Best Buy again.

We bought a 62 TV from Best Buy 4 years ago. On December 5, we had a problem where we thought the lamp burned out. It was a projection screen. We bought the extended warranty which expires in March 2009. After three attempts they finally came out on the 17th of December. They said it is not the lamp, but another part which was the chassis. We went to best buy, and they said our TV that we paid $3,800 for 4 years ago is now only worth $2,000. If they couldn't fix it, best buy would give us another TV worth $2,000.

The Geek Squad is who they get to repair the TV's. They said they would find out if the part was too expensive, they would give us a confirmation number to go to best buy and pick out another TV. I called about 7 more times after that, and I keep getting different stories. The part was cancelled, they didn't have enough information to order the part, etc., etc., etc. I'm getting no where with this geek squad, and am only getting frustrated and in the meantime, we have been without a TV since Dec. 5.

No one is telling the truth, I've talked to about 15 different people, they won't give their last names, so you have to keep repeating the story again every time you call. All I want is the TV fixed, or to get another TV. No one ever calls me with an update, I have to keep calling them. Please try to help me. I'm not a well person, affecting my health.

My wife, son, and I went into the store not planning on buying anything; we were there just to accompany a brother in-law for a home theater sub-woofer purchase. A Salesperson approached my wife about a 42" Panasonic Plasma T.V. that they were selling for a good price because it was an overstock floor model. Being Skeptical about plasmas due to there image burn in problems, I did not want to purchase the T.V., also strongly considering that it was a heavily used floor model as well, the salesperson then assured us that nothing was wrong with the T.V. and we could purchase the 4 yr. extended warranty so if anything was wrong with the T.V. or if it broke for the full 4 years we would be fully covered up to the point that if the T.V. was un-fixable they would replace it with a brand new T.V. of the-same kind no questions asked. Not being able to check the screen for image burn in, I specifically asked the sales person about the screen pixel damage by image burn in, and asked if it was covered in the warranty, after asking him he went away to confirm if it was covered under the warranty, then returned and said that it was. So being re-assured that the T.V. was completely covered, we made the purchase.

After getting the T.V home we started to shop around for a Wall Mount and D.V.D. player. After a few days we were able to hang and set the T.V. up for viewing in our master bedroom, being in a controlled environment I decided to dim the bedroom lights and double check the screen for image burn in. This is were my unhappiness starts; after checking the screen I clearly found that there was an image burn in on the lower right corner of the screen, about 3/4" tall and 3-1/2" wide showing the letters ESPN. So I made the arrangement to call Best Buy where we had purchased the T.V. and asked how we could resolve my problem with the T.V.

A sales person then told me to call Geek Squad of whom there warranty was under. Geek Squad then informed me that image burn in was not covered by the warranty. So confused I then called Best Buy and told them about my warranty situation. I spoke with their Customer Service manager named Holly, she was very polite and assured me that she understood my situation, she in turn called the geek squad about the warranty details, called me back and informed me that I was misled buy geek squad, and that the warranty DID cover image burn in and that she had gone ahead and made an appointment for a technician from geek squad to resolve my problem.

Now they do sell this exact same T.V. but it is this years model and not the model prior which is my T.V., which in turn they will not exchange for my T.V. that they will not have fixed with the extended warranty. So much for the assurance of our purchase of the extended 4 year warranty, that Best Buy said if the T.V. cant be fixed we will just give you a new one? 4 year warranty.

We are going to return the T.V. tonight and we will be stuck with the newly purchased and installed $100 dollar wall mount that needed four large lag bolt holes on our bedroom wall and newly purchased DVD player for that T.V.

Never will we ever purchase from Best Buy for they are a scoundrel company that will fool you with there business process. We will have them price matched for future items then we will purchase from a Legitimate Reputable Business.

On December 19 2008 I went online to purchase a 42 Sony Bravia 1080 LCD flat screen tv. The item was In Stock and Available online but not in stores. So I purchased the item using Best Buy Gift Cards. My purchase price was 1100.00. With the order confirmation I was asked when I would like delvery on my TV. The dates were Dec. 24 through Jan. 4, 2009. I chose Dec 26 because I didn't want the TV for Christmas but wanted it to be installed and in use by New Years Day. On Christmas Eve I received a phone call that said my dleivery date was to be pushed back to Dec. 31.

I called the warehouse delivery service and they told me to contact Best Buy online. I called the service number and was put on hold for 40 minutes. When I did get in touch with a rep, and told him the Dec 31 delivery date was unacceptable, he told me someone would get in touch with me by phone on Dec. 26. I waited around all day for delivery of my TV or a phone call. At 8:30pm when I figured I was wasting time, I called the number again. Once again I was on hold waiting for a customer rep. I got through to a young woman named Kelsy, who was very rude. After telling her my situation and complaining that I expected delivery on the 26th now I had t wait until the 31st, she said Why don't you just buy the tv from someone else! I told her that her manager may want to know her loyalty to the company and asked to speak to the manager.

She put me on hold again and I remained there for 15 minutes until I hung and redialed. I asked for a manager. I got a supervisor for customer relations. I told him my story and he asked if I was sure this was what was said. I laughed and said it's hard to make up, I just frigging work here. I told him that while I was on hold I heard the recorded message say calls may be monitored for quality and training purposes. I said I hoped that the phone call to Kelsy was indeed recorded. He put me in touch with the warehouse and while he was on the line the warehouse manager tried to contact the manager of the Pittsburgh warehouse to find out about deliver of my TV. They had closed for the evening, but he gave me phone number to call the next day.

I called the number on Saturday and there was no answer. On Monday I tried once again to call and once again was on hold. This was during my lunch hour at work. When I got to a customer service rep, Jan, she was very nice and considerate. She said she agreed that I should be compensated with something, but unfortunately she did not have the authority to dispense that kind of compensation. She forwarded my call to Customer Fulfillment who could not assist me either and they sent me to Consumer Relations. The manager there told me the best they could do was to give me 70.00 gift card to Best Buy to cover shipping expense on the TV. I said No because I don't intend to purchase anything from Best Buy ever again.

Today while I was at work I received another phone call that said my delivery date was now pushed back from Dec 31st. I called once again and demanded to speak to a manager immediately. I got a customer representative who would not put me through to a manager until I told her my story. Finally the floor supervisor, Cory, spoke with me told me he could not do anything about the delivery nightmare. He too, was rude. When I told him that if Best Buy depended on the service side of their business for their bread and butter, they would be bankrupt, he said thank you for calling Best Buy and hung up on me.

So now, Best Buy has my money and my TV. I am told the next delivery date for the TV is January 15th nearly 1 month after purchase. You might say, why don't you just cancel the order and buy it somewhere else. Because I purchased the TV with Best Buy gift cards, they refuse to refund cash. They will only refund a gift card. So I would have $1100.00 worth of gift cards from Best Buy that I would NOT use. So I am very frustrated. I am telling everyone who will listen and trying to find more places to complain about this company regarding their service and dishonesty regarding IN STOCK/AVAILABLE items and guaranteed delivery dates. We'll see the outcome.

I lost one day of work staying home to be here for delivery; not to mention the nuisance and annoyance with so many phone calls frustrating me. and the inability to get cash refund on my purchase if I decided to cancel my order.

On 12/18/08, Best Buy advertised a Sharp 19 720p LCD TV for $199.99- a savings of $180.00. I went to the store located in Auburn, ME. They did not have any, but called the Augusta store for me. A clerk there said they had several and would put one on hold for me. I called the Augusta store personally, approx. 1 hour later to confirm the advertised TV was there o nhold and to tell them I would be there a little after 5pm to pick it up. The clerk was very rude and told me that if someone came in for one, they would sell it- firts come first served!

I asked to pay for it over the phone with my Best Buy card and he said they would not do that. I asked to speak with the stoire manager. He wouldn't let me- put me on hold and when he came back on- said it would be there when I got there and hung up. When I arrived at the Augusta store, there was a Sharp TV on hold- however it rang up at $349.00. I showed the clerk the newspaper ad and said she had the wrong TV. She went looking for the right one and of course- they didn't have any. They would not sell me that tv for the advertised price and said I had to order one.

The Store Operations Manager came over and I explained the telephone call. She told me That's not how that went at all. I had to argue with her over my conversation with the clerk on the phone. She was very rude- no apology about the mix up- accused the Auburn store of telling them to put the wrong model aside. I ordered the TV and paid for it up front. The delivery date for the TV was to be on Christmas Day- the store is not open on that day.

PResent not available to give to intended recipient. I asked them to call me or send an email to let me know the item has come in. NOTHING YET!!! I keep trying to call the store, but no-one answers the phone! HORRIBLE EXPERIENCE!

Unable to give the TV as a Christmas present as planned. Credit card charged money for product not received. Accused of lying. Believe this to be a classic case of bait and switch.

I purchased a 32 Insignia LCD tv online and picked up in the store December 6th 2008. I gave it to my son as a Christmas gift. When we hooked it up and turned it on the tv had two spider web spots. SO on Dec. 26th we brought it back to the store and was refused an exchange. They said the box was not damaged so it is not their responsibility. They basically called my husband and I liars. They told us to call Insignia and I told them that was not good enough.

So we finally left the store and called the 1800 number to complain and got nowhere. Then we called Insignia and they basically said there is nothing they can do for us the store needs to take it back. So my husband decided to try to exchange it at another best buy and they refused with different reasons.

I never in my life had such a problem returning merchandise before. I will tell everybody I know about my horrible experience with Best Buy. They have the worst customer service I have ever experienced. I will never shop at Best Buy again. Best Buy has not heard the last of me. I am going to the news and I will post things about them on every website possible.

It resulted in being out of 588.00 dollars.

I was in the store for 20 minutes looking at LCD TVs. After not receiving any help although there were several employees in that department; I approached the greeter, and told her that maybe they should get more help because I had not been approached or had any questions answered. I told her that I was going to buy a TV, but was going to another store because of the service I had not received. In front of my teenage nephews and niece she told me Good Luck with that they're going bankrupt. I walked my nephews and niece to our vehicle, and walked back in to find the same female laughing and talking about the incident to another employee. I asked for the manager, and to my surprise the other employee was the manager. He advised he would deal with it, and asked if I needed anything; after the unprofessional treatment...I refused and walked away.

i bought a plasma television from Best buy with added warrenty. it turn out thhat the television is not working properly. i called best buy who sent out a repair man who told me that he cant do anything to the tv and i should call panasonic. i inform best buy who told me that if the come to examin the television i would have to pay.

i pay $1,429.00 for the television and i cant use it. iam so stressed out over the entire situation and when i called they dont want to assist me.

I purchased a flat screen Insignia tv for my mother april 2007. It broke within the first year. I have dealt with We purchased the four year warranty. Over the last nine months I have had to deal with the Geek Squad to get the tv repaired. I have made no less than twelve phone calls and scheduled four visits. They showed for two. After telling me the tv HAD to be repaired because the part was ordered, they said, the next day that it would be replaced. When I went to replace it today I was told that the warranty is void once one replacement is made.

My frustration is that the tv was a lemon if it broke when it was less than a year ol. We paid for a four year warranty and are then out that money for a tv that was defective.

I bought a 42? HP Plasma TV in November 2006. This television was on sale as an open box item. The sales person told me that if I get the extended warranty it will cover any damages to the TV. I went ahead and purchased the four year warranty. Now on August 2008 I got a new PS3 with a HDMI cable. When I looked to connect the cable I saw the HDMI port was broken. I called Best Buy service tech department and they sent out a tech he said they have to look for the parts.

Three months later I called Best Buy again and they said sorry that I had to wait so long and that they need to send another tech out. The 2nd tech came out and looked at my TV and said they dont work on HP brand. So I called back to Best Buy and they schedule a third tech to come to see my TV. I had an appointment from 8am to 12 pm I was there waiting until 3:00pm. No one ever showed up and no call was made to me I had to call Best Buy 3 times and every time I called I was told that they will call the tech and he should call me back soon.

Now today I had the forth tech come out to see my TV, he said the HDMI port is broken and they cant locate parts for it. So I went ahead and called Best Buy and told them what the tech said. They told me that my television will not be able to get replaced because that is not covered under their warranty. I spent $1200 on the television and $250 on the warranty and now they dont want to replace or fix my television.

I had to spend four day at home to wait for tech to look at my TV and miss work. I have a broken television that I cant use the HDMI.

Like many others we purchased a TV at Best Buy. We bought it on a NO FINANCE CHARGE agreement if it was paid off within 12 months. We divided the payments equally and worked diligently at paying the TV off, we made the last payment and had met our agreement. Then we get a bill for $500 for finance charges. I called about this and they said I had NOT paid it off within the time span allotted...after speaking with numerous people and assuring them that I had met my obligation they said it isn't when they receive the payment but rather when they get around to posting it. She stated that frequently they are busy and things don't get posted immediately therefore I should have sent it in a week earlier. Funny how everyone of the other payments were posted immediately..but not the last one.

Rather than ruin my credit I paid the $500..after numerous phone calls and letters and many nights of lost sleep and high blood pressure. Everytime I look at the TV I Thought was such a great buy..I remember it actually cost me $500 more.

I bought a Sony 46 TV - Took it home and found concealed impact damage to the screen (looks like a forklift hit it. Took the unit back to Best Buy and was told since no damage was indicated on the box, they were not responsible for replacement or credit for the TV, and call Sony with my problem. I called Sony and after going through 3 departments and 2 weeks of waiting they called me with the same responce, were sorry buy impact damage is not covered by warranty, even though I pointed out it was concealed damage, found when the unit was unpacked at my home. So at this time I have an $ 1800.00 damaged TV that neither the store or manufacturer will replace. My credit card company is looking into it now, will see what they come back to me with.

I'm out $ 1800.00 if my credit card company ends up paying the amount after my dispute is finalized.

First let me say that I do have respect for the customer service reps. I worked in call center through college and know what it is like to deal with disgruntled customers all day and night. It sucks, I won't lie. Things aren't in their hands and I know this. However, someone may want to inform them on what emails might possibly get sent out so that they are not so clueless as to what appeared in my inbox. Here is the situation.

I ordered an new TV from best buy, even though I wasn't really in the market for it. However, the deal was too good to be true. The TV was discounted PLUS it came with a free massage chair and ottoman. Everything went though and said that it would be delivered in the next week. A few days later the TV came. It is a great TV. The chair however, I was later notified, was backordered. I placed the order Oct 27, 2008.

A few weeks later I received another email stating that if I didn't call about the backordered item it would be cancelled. The first person I talked to had no clue what I was talking about and all he could say was that the item was backordered and they would send it when it was in-stock. When I asked about the part of the email that states Your options may include:

Finding a store in your area with your product in stock, Ordering a similar in-stock item that meets your needs or Canceling your current order He said nothing could be done because the item must be delivered in the same way that the TV was. Ok. Fine. Maybe it shouldn't be stated in the email? A few days later I decided to call back, worried that my free item would be cancelled. They also didn't understand, but eventually sent me an email stating that the backorder had been extended. And so I wait.

Nov 26th I receive and email stating ...Your TV order included a free massage recliner with ottoman as part of a promotion. Unfortunately, we have run out of stock on the chair. Best Buy Customer Care will contact you within the next few days to discuss and rectify this situation. We apologize for any inconvenience this has caused you, and we look forward to your next visit to one of our stores or to www.BestBuy.com. Please do not hesitate to contact us with additional questions or concerns.

It is now December 16th and I have had no such calls. So I decide to call customer care again. This time I asked directly for a supervisor. When I got to him he told me he couldn't help me either because my husband wasn't home and the order is in his name. I could give him the CC number, address, phone, and all of it but nothing. Nothing. Just tell him to call when he gets back into town. I apologize, I did say alright, bye and just hung up the phone, frankly I was furious and didn't want to say something I'd regret. Today my husband called them, as I was told to have him do, and again NOTHING!

They can't do anything but extend the backorder. They don't know when it will be in stock (if ever). I am so entirely frustrated. We are coming up to 2 months on backorder and I have lost faith in customer service as a whole. I have felt nothing but belittled on the phone, cast off like a bum on the street. I spent A LOT of money and I don't see any kind of appreciation for it. It seems like no one wants to own up to the fact that a promotion was run that Best Buy couldn't live up to.

Utter frustration, nothing to show for the free product with purchase that was supposedly a $499.99 bonus.

We bought a Westinghouse 32 LCD flat-panel TV in January of 2008. It had a 1-year manufacturer's warranty. Within the year, a row of pixels went dead. We took the TV back to Best Buy (at the recommendation of Westinghouse) for service under manufacturer's warranty. They sent our TV to their repair facility, which found that the part they needed to repair our TV was not available.

They contacted Westinghouse for an Return Merch Authorization, and Westinghouse refused, instead requesting that the unit be sent to them. This is where the nightmare began. After talking to agents at our local Best Buy, we were told that they had no record of where the TV was sent. They have no tracking number, no nothing that would indicate where our TV was located. I asked for a phone number to the repair facility to which the TV was sent, and they refused to give it to me. I asked for the location, they could not tell me.

I called Westinghouse, and they have no record of the TV, since Best Buy deals with a specific department within Westinghouse which Westinghouse itself does not have the phone number for. After spending a combined total of about three hours on the phone, here's where we are. Our TV (which we spent over $600 on) appears to be lost. Best Buy either cannot or will not tell us where they sent it, and Westinghouse has no record of it. Both Best Buy and Westinghouse were more than happy to take my money, but when it comes to standing behind the products they sell (in the case of Best Buy) or manufacture (in the case of Westinghouse), I was shoved out in the cold. It's been two weeks, and as of today (12/16/08), our TV is still missing.

If this matter is not resolved to our satisfaction (either repair or replace), we will be out over $600 and have nothing to show for it.

I paid 2,600 dollars for a new Sony TV which worked only long enough for the geeks to leave. We called the store right away to get a replacement which they said would be no problem but a week later now and we do not have a replacement yet. They keep putting us off because they don't have anyone to deliever and reinstall the new TV. This is really bad customer service I think. Last time I buy a large item from them.

Purchased a 46 TV from Best Buy 11/28/08. On the receipt it is states The Home Theater installer will contact you by 12/2/08 to schedule your installation appointment. We had to call them for the appointment. Set for Monday the 8th. No one shows. Says that the install did not get logged for some reason and they will call us back that day to re-schedule. Not only did they not call back but either did the service manager from that store who said she would call us back in 1/2 hour. Nor did the Regional Manager for installation.

My husband went into the store that next day and they said someone would cell to try and get us in this week. Surprise...no call! Called today and the earliest they can get us in is the 16th. No one there will give last names, talking to a store manager is extremely difficult and there is no offer at trying to help.

Best Buy used to be my favorite store. Because I have spent so much money there I am a Best Buy Premium Black Tie member. I just bought a 42 inch Panasonic Plasma flat screen TV. I've been trying to get it repaired. The problem is the menu's pop up on their own at random and block the picture. Then the remote control can't close the menu. The menu scrolls through the options on its own. Often things get selected off the menu on their own.

For example, it may select game for video game when I am watching TV and then the picture goes out. I have the 4 yr service plan. I need to have the main board replaced, but the tech's keep trying other things and don't order the main board. Most visits they just look at the TV, do nothing and they close the trouble ticket. This has been going on for 3 months now. I am up to 9 technician visits for the same problem but no results. Best Buy threatened to start charging me for visits if I keep calling them. In addition, some of the technicians have been rude to me.

I ordered a Samsung LCD TV from Best Buys web-site on 11/25/08. It was supposed to be delivered on 12/06/08. I checked online about the status of my delivery, which always said confirmed delivery on 12/06/08. No one called me or emailed me about any delays in my shipment prior to 12/06/08.

So, I waited at home that day. In the afternoon, I called the online representative numerous times about the delivery. First, I was disconnected. Then, they gave me the number to their warehouse, which was not in-service. So, I called back telling them this. They offered me no explanantion except that is the number. And that my delivery should be there today. By 9pm, I had called 6 times without any assistance or explanation on why my package was not delivered.

I asked to speak to a supervisor, and they would not let me talk with one. Today, 12/07/08, I called again.. They directed me to the store nearest me to find out the number to the warehouse. The warehouse now states that the item i order is on back-order and immediately transferred me back to a sales representative who had no information to give except their computers says it is in-stock. Again, I asked to speak with a supervisor or manager and none was provided. If there is any assistance you can offer me, I would appreciate it greatly. Thank you

Immediate delivery of purchased product, compensation of one day loss due to waiting for delivery and time spent clarifying their negligence, and changing of their business practices

The bottom line is, I have an email from Best Buy Online saying my TV is on it's way, and the Warehouse saying no it's not. Nobody knows where my TV is and noone knows where my money is at Best Buy. I purchased a TV on 11/17 from Best Buy Online. I've received emails from them saying my order is on it's way and someone will call the day before delivery (12/6) and notify me of my two hour window. I received a call today from a local warehouse rep saying the TV is not in stock, there are no PO's for the TV, She has to cancel the order (her name is Usher), I have to contact best buy online to get something else or get my money back.

I called best buy online, they said the TV is on it's way for delivery. Again, no one knows where my TV is and noone knows where my money is. Also, during this whole dabacle, their rules of engagement are THEY ARE NOT ALLOWED TO LET CONSUMERS TALK TO THEIR SUPERVISORS?!! I've been on hold with a Lisa at the Corporate office in Richfield, MN now for about 32 minutes. She's trying to figure out what's going on. I have all the names, emails, etc.

I bought a 32"LCD TV brought home and found out it was broken the TV screen was all broken from inside. There was no sign of any damage or scratches on the TV screen. I figured that since I just bought a day before let me take it back to Best Buy and they would exchange it for me

The issue began when Best Buy declined my request. They place an argument that since the TV left their property they are not liable for it. I requested to speak to a manager, Jennifer, who advised me, the same. As per them it is not their policy to take back damaged items back. I just wanted to verify them they dont believe in customer satisfaction. As per the manager and the corporation since the damage did not occur on their premises they are not liable for it. I want to know who is to state that the damage did not occur at best buy location.

It was black Friday. There were hundred of customers, who is to say that its not mishandled by a customer or may be by a employee. And I was the unfortunate one to pick up the damage good. .To our extreme frustration we decided to call cops. The cop came and said that if Best Buy is refusing to take the merchandise back we can not force them to keep the item.

As per the manager there is nothing that she can do about it. All she will do is given us the corporate number and we can contact them. To my astonishment the Best Buy corporate office told us the same that they dont take damage goods back. Plus the damaged didnt occur at their premises.

I am devastated

I purchased a 52" JVC projection TV on 2/29/08 from BestBuy in Albany, Ny. I was looking at a LCD television when the salesman offered me a deal on this bigger better product. He began telling me about projection TV's and said this particular one is a display model originally worth $999.99 but he would give it to me for $899.99 if I took it today. I said these TVs are all on for 13+ hours a day and I asked how long the Television had been out. He told My brother in law, my wife and I that it been out on the floor for only two weeks. I then asked what kind of warranty it came with, and the salesman told me one year but you can purchase an extended warranty. Needless to say I purchased the TV for $899.99 without the extended warranty and it came to $971.99 after tax.

I then contacted BestBuy again and explained what happened, The woman tried to argue several points before saying that she was going to switch me over to a manager, and disconnects me maybe by accident, maybe not. I tried to call back three different times and the phone just rang off the hook so I called the corporate office. By this time I was a little heated and informed the manager that I wanted to bring the TV back and replace it with something else. I said I was talked into this television, I was told it was a floor model and it was only out of the box for two weeks according to the salesman.

The manager said well out of the box means it could be refurbished, a display model, a used model, a discontinued model etc... I said but I came to BestBuy and spent $1000.00 to purchase a NEW television not a used one, what happens 6 months down the road when another problem stemming off of this one sticks me with a 52? paper weight? I said I was told by the salesman that this TV had been out of the box for two weeks and the manager said that he had no way to verify my claim. I said that I had people with me that night he said that didnt make a difference. He also said that there is no way I can remember the exact details of what happened way back in February. I said well three people remember the salesman saying it had been out of the box for two weeks, and the manager said yes out of the box means refurbished, a display model, a used model, a discontinued model etc...

He then told me that he would contact the store for someone to repair this TV but it would be a couple of weeks if its even broken. I said it is broken for the second time apparently, or maybe the original problem was never even fixed and its just showing up now, who knows. He said that he had no way to verify it was even broken a first time. I then said well here is the serial number and model number JVC pulled that info up in just a couple of minutes for me they will do the same for you Im sure. He said regardless I still need to verify that it is broken this time before we can do anything but ultimately it is up to the store to decide what they want to do. I then said how about if I bring the TV to the store they can verify there that it is broken and I can pick out one that isnt used like I paid for.

He then told me look we can go around and around with this but the answer will still be the same. I said your people sold me a TV under false pretenses for $1000.00, you scammed me and now that I want the situation resolved you want to slap a bandaid on it and call it good that is not acceptable. I said how would you like it if you went and bought a new car only to find out 10 months down the road it was crashed into a tree, fixed, and sold to you for minor discount under the assumption it had just been sitting in the parking lot too long? He laughed at me and said your TV wasnt crashed into a tree first of all and we didnt sell you a TV for $1000.00 we sold it to you for $899.99, $971.99 after tax. It was just a series of attempts by him to poke fun at the situation and/or irritate me like that from there on out.

Needless to say I don't know whats going to happen from here but beware of BestBuy you would be better off getting your products from a garage sale or newspaper and throwing it away when it breaks, they are a joke.

Yesterday Monday 12/1/2008, I was looking for a Sony Bravia Model#KDL-40Z4100/B. I found it at Circuit City for $1,400.00, and since my boyfriend has a credit card from Best Buy we decided to go to Best Buy store and have them do a price match. I have the paper where it showed the price of the TV, and enough information to have them match the price, but the lady who called herself a manager without a name badge, told me that the price at Circuit City was below Best Buy's cost so she would not match the price. According to their policy regarding price matching the term below cost is not mentioned.

We left the store without a TV, and I do not want to open a credit to buy a TV when I already have one, I supposed that what they did is against the law for consumers. When you post that your price match and you do no honor it at all, it means that you are not doing what you advertise to customers, and that is call miss advertisement. I would like to have a follow up and to be contact regarding this matter via email or regular mail. Thank you.

I could no buy the TV, which I was driving around to find and when I finally though I could take home because she decided we could not buy the TV because of her own personal views, over running the store policy.

We bought a large LCD television from Best Buy about 2 years ago. We also purchased a 4-year warranty for almost 25% of the purchase price at the time. We recently moved to a new home and had the set mounted on top of our fireplace, as do most flat screen TV owners. Now, 6 months later, the set stopped working properly. It goes dark and conks out every 20 minutes.

When I called the warranty line, they scheduled an appointment to come in and look at it. The appointment was with a third party technician - not a Best Buy employee. I was told that the company would call me to confirm the time the day before the appointment. Because they couldn't give me a precise time, I ended up taking the day off work to wait for them to come in.

Then, when I got home from work at 8pm the night before, I had a voicemail from the service company telling me that Best Buy had erroneously set up the appointment without consulting their full calendar and that they would have to reschedule. I was irritated that nobody had called to tell me, and I'd had to take the day off for them.

But I was even more frustrated when I called Best Buy to ask them what was going on and they had no clue. Nobody could do anything for me except offer to reschedule for 2 weeks later. To boot, I found out from the service company that I was expected to call someone in to take the television down from the wall and put it back up. Though Best Buy had sold me the product, they wouldn't do it and neither would the service company.

Basically, Best Buy is asking me not only to take at least 4 days off of work to sit around waiting for their technicians to turn up, but also to pay our installation company almost $600 to take the TV down from the wall and replace it there. Essentially, I've nixed my warranty contract with them by mounting the TV - though it doesn't specify that as a condition in the contract itself. All it says is that the back of the TV needs to be accessible when the tech comes for service. If I'd known that Best Buy had sold me a shoddy product, I wouldn't have paid $600 to mount it to the wall in the first place. Yet, despite the fact their product conked out on us, they are not willing to eat the costs or even to accommodate my schedule. Their staff was rude and unapologetic.

I purchased a samsung 40 in. lcd hdtv 2 years ago.The T.V. broke on 9/17/8. The geek squad has been out to my house 4 times already and can not fix my T.V. I called customer service several times. The first time my husband call and they told him that they would switch the tv out and get back to us in 3to5 business days. Well when I called on the 6 day the told my that the never filed the claim. I told them that i was very unhappy and they told me that they file the claim again.

I waited 5 more business days and no call. I called them back again and they told me that they ordered the parts now. I'm now having 40 people over my house on thursday. The bull that they are feeding me know is they can not fix my t.v.but they ordered the parts .PLEASE!!!!! This is the best that they can do for me. Black Friday is coming and I'm taking my business else where. They are always calling you back. Why get a performance service plan if the so called geek squad can not perform there duties.

I purchased a 35 HD TV last year. it was exactly 13 months old. Maine has an implied warranty law. on night my mom went to bed. she is whom I bought it for. she shut the TV off got up the next morning no picture. they sent it out and said it cost 1200.00 dollars to fix. they will not respond to me as to what caused the problem and I filed this under the Maine implied warranty law. no one from best buy will get back to me regarding this matter

My mom doesn't have her TV and no one will let me know what caused the problem

I purchased a wide screen Televison in August 2008 along with a 4 year contract. On November 15 2008 the Television quite working. I took the set back to the store. The customer service employee took the informatin and had another employee bring a replacement set. As we prepared to sign the release papers when a Supervisor arrived and told us that the employee was not allowed to replace our set. He attemped to make us send the set back to the manufacture. After much discussion the Supervisor took our set, with no loaner offered, stating he would send the Tv out for repair.

We have no date for return of our TV. We have had to purchase a another set to replace the on now in the hands of Best Buy. Needless to say, we did not buy from Best Buy

Well,I bought a big screen tv set back on December 31 2007. One of those top of the line tv set to my show in HD. Or, two weeks later after I bought the set I notice that, tv was having a problem with the quality of the picture and I went back to the store to let them know that I was having a problem. I had to make an appointment for a tech to came and check the set. As result the tech said that it was my equipment, Well I exchange my equipment and the result was the same.

I let the time pass and the problem started to get worse, So I went back to store, but this time I recorded the problem and I showed them the problem. We make another appointment, as result the tech saw the problem, And the diagnostic was A bad video processor. The tech order the part and I waited for one month, He came back and replace the part, And gets what as result I have no tv since then, The technician told me then that it was the monitor And he went to talk to his supervisor to see if they could exchange the tv set, But it was refuse, And he order once again the part,

Since then I'll be calling at least twice a week, I have talk to several people and they just drop the ball. Well if I missed a payment or I'm late on the someone they will charge me late fee, or they will send the credit report.

I ordered a TV from Bestbuy.com in late August. I previously worked for Best Buy and understand the difference between a RewardZone Mastercard and their Best Buy credit card. During the purchase process over the phone, I repeatedly asked the phone representative if my card RewardZone Mastercard qualified me for their special 3yr, 0% interest financing and was told I would get that promotion.

Fast forward to mid-September and my bill says I am being charged over 14% APR for my purchase. The four weeks after that I placed five phone calls to Best Buy and they assured me they would put my name in an Excel sheet which HSBC would use to update my financing. When that didn't work, I called HSBC and they have no knowledge of such a sheet. They said there is nothing at all they can do to resolve my interest rate. I called back to Best Buy and they told me it would easily be solved by their promotions team. Five days later, a Promotions Rep called me and after a lengthy discussion, was told there is nothing they can do, but to try Customer Relations. Customer Relations then said there is nothing they can do and to call 1-888, the same number I had been using 7 weeks prior.

When I asked to speak to a supervisor, I was told they were all busy and they would call me back in three days. During all of this I am being charged interest on my purchase. Between the bank and Best Buy I have made over 20 phone calls and spent more than three hours on hold or talking to someone. It is no longer a matter of if I can pay the TV off or not to avoid interest, but rather a matter of being lied to about a promotion and the extremely poor customer service that has been offered after the fact.

Still waiting for feedback from Best Buy. No promise at all that they will accept a return, reimburse me for interest or convert my purchase to a Best Buy card so I can get the special financing.

I bought a Mitsubishi 52 Model WD-52525 Serial Number 120397 at BEst Buy which did not work from the day I bought it. It would flash the green light and then just shut itself off. Sometimes a red blinking light would come on and then shut down. It would need to cool down for ten or so minutes unpluged to get the red light to go off. Then plug it in and it might come back on.

I was told by Best Buy that the filter was dirty. That happened 3 days after purchase. I got satisifaction from Best Buy and gave up the battle. Now it quit completely. Changed the lamp as instructed which did not help. Called repairman and he estimated $1000.00 to fix and would not guarantee that would work. Mitsubishi just said to call repair. What a piece of junk. I will never buy at Best Buy again. Nor will I buy a Mitsubishi again.

I purcahse my Panasonic Model#PT50LC13 at Best Buy in Gilroy Ca. The Salesman told me it was the best TV i could get, the bulb last 10-15 years and when it burns out you just buy a new bulb for 15o bucks and you have a new TV for another 10-15 years.

the Bulb burned out twice in three years and cost me 1500 dollars in service and replacement fees. no TV for a more than a onth, $1,500,00 out of pocket

In October of 08 I purchased A 46in LCD tv from bestbuy. While making my purchase the sales person insisted that i should get the BestBuy warranty plan which as he stated to me covered anything that happens to the tv. He also said that the small price for the protection plan would be worth it since the tv was at purchase price $1500. I said no thanks. As the transaction was taking place, he shifted back to the protection plan and proceeded to tell me that if the tv breaks, you can get it repaired and if its not repairable we would give you a replacement the TV. And if the tv is not being made we would replace it with one of equal value. I didnt buy it then because i had enuff cash just for the TV. The sales person then said no problem, he would leave the protection order in the system and i would have 30days to make the purchase.

I eventually came back and bought the service plan and bought the premium version which was an additional $100. About 5 days ago, my son was playing and accidentally broke the TV. I called bestbuy and they agreed to send someone out to get the tv. Today the repair man comes out to my house looks at the crack in the screen and says it will cost $1500 to $3000 to repair and the protection plan doesnt cover the crack. I went to the store, spoke with sales rep and supervisor, now they are telling me that the protection plan does not cover damage and that I should have read the plan brochure.

I decided to call customer relations and spoke with Ann in Minnesota to file a complaint about the way the plans are sold. Nothing more. She also told me i should have read the brochure. I told her that I accept the fact i didnt read the brochure. I tried to explain my point for calling was about the selling of the plan. she proceeded to say there is nothing we (bestbuy) can do, what do you want us to do? Give you a free tv? I said i wanted bestbuy to GIVE me nothing, I m simply trying to complain about the sale of the protection plan. She proceeded to hangup. WOW.

They refunded my $399, well $391 prorated. But I am out of a TV and $1500.

I bought a tv which was defective. I was to call Westinghouse, they said Best Buy. Eventhough I had a warranty, I went back and forth for four weeks. Today, the Westinghouse told me to got Best Buy and I did. Best Buy supervisor told me it was not their problem. I said it was frustrating, I would file a complaint with Virginia Attorney General and put a video on Youtube about my experience. The supervisor said he would take that as a threat and started to push me. Considering I had a surgery on my legs and they had seen me few days ago with crutches, I could not believe he kept pushing me.

When I was outside, the general manager came out and threatened me and said if you ever talk about your experiences, we will file a legal suit, I have all your information, we will take care off oyu. I called apolice and they lied to the police. For some reason they said to the police they had no camera where the incident happened and no audio on tapes. They could only provide the video where all the way at the end I yelled at them and told them not to push me and they sold me defective tv. Of course, because there is no audio, they lied about that too. The worst customer service full of lies, threats!

They are not replacing or fixng the tv I have warranty on. They pushed me knowing I have an injured leg I had just had surgery.

I bought a flat screen tv couple of months ago from Best Buy. They apparently sold me a defective /or used one. The screen went black after few months. I assumed it was Comcast, paid for service only to find out the tv went bad. (Westinghouse tv). I had to ask friends to help me since I am disabled.

I called Best Buy and asked what I needed to and they told me Well, that is your problem now, tv broke down more than one month later. I asked to talk to manager about my options, I was refused. I asked his name and I was told We don't give the name of our manager. I was refused to be transferred a manager. Instead, my telephone number was taken he would call me back in 15 minutes. He never called me. I have a warranty, yet the manufacture never responded to my calls, e-mails.

My $600 went to trash. Since I am disabled, anbd do not have a lot of money, there is no way, I can keep moving the tv back and forth and spent money for it to be fixed.

I asked to talk to manager about my options,I was refused. I asked his name and I was told "We don't give the name of our manager". I was refused to be transferred a manager. Instead, my telephone number was taken he would call me back in 15 minutes. He never called me. I have a warranty, yet the manufacture never responded to my calls, e-mails. My $600 went to trash. Since I am disabled, anbd do not have a lot of money, there is no way, I can keep moving the tv back and forth and spent money for it to be fixed.

We contacted Best Buy when we noticed green lines, hair, etc. showing on the television (37 Insignia LCD HDTV). We had the extended warranty. They came within a few days and indicated that they needed to order a part. I figured we would have the TV repaired within a few days. We received a call a week later letting us know that they had just ordered the part. I thought my husband must have misunderstood and that they were saying the part was in so we called back and no, they had just ordered the part. It came in two or three weeks later and they installed it at our home.

When the service technician left it was worse than before he tried to repair it. He said that he would be ordering the same part again. We waited a week and called to see if the part had arrived, we were told that we would have to call back in 3 - 5 days just to find out when the part would be in (not that the part would be here in 3 - 5 days - I double checked that when I was talking with them).

We called back a week later and they said they had the part, but it would be another week before they would be able to install it. We offered to bring the TV up to the store to get it installed quicker and was told that they don't work on TV's there. Their techician showed up finally and installed the part and I really didn't think it was possible, but it is even worse. We contacted Best Buy's 888 number and was told that we can't just take the TV up and get a replacement or refund, we have to have a form filled out, wait another week for them to decide whether they will decide the lemon policy is valid on this case.

I don't want to wait another week but looks like I will have to. Then who knows how much longer it will be after that, if they even decide that it is a lemon. I told that them I would like to take the TV to their store and inform their customers what their service is like but they indicated that they would call the police and have us removed. I just want my money back and to never have to deal with them ever again but it doesn't look like that will happen.

the tv worked fine for about 50 hours {only play video games on this tv] and now it does get power. This is not worth the money that I spent on it nor is this a quality appliance. I will never purchase anything from rca again and do the best I can to pursuay people to do the same.

4 weeks ago I purchased an Insignia 37 720p LCD TV on BestBuy.com and set it to pick up in-store at their Seattle-Northgate store. I went and picked up the TV no problem and took it home to start enjoying it. So 3 weeks pass(still enjoying the TV) when BestBuy.com sends me an e-mail saying, Hey, you bought this TV you should write a review. So when I go to write a review I notice the the 1080p version of the TV I bought is now only $50 more than the one I bought 3 weeks prior. So I call the store(sat with the phone ringing for 10 min twice with no answer before I tried connecting to the Geek Squad and had them transfer me) and explain the situation to the salesman, how I had bought it online picked up in-store and want to exchange for the better one and just pay the difference. He said that wouldn't be a problem and to just come on down.

After work I go home and box up my TV and head back out to Best Buy. When I get there I head up to the customer service desk and explain my situation again, how I had bought it online picked up in-store and want to exchange for the better one and just pay the difference. They say that's not a problem just go grab the TV. So I head out to the floor to find the TV, get someone to help me, and I lug it back up to the customer service desk. She takes my receipt and starts running through the steps. A few minutes go past then she prints out a receipt, staples it to my old one and hands it back to me. Your money will be back on your card in 72 hours, she says. My jaw dropped and I stammered huh.

Again I state that I had just wanted to do an exchange and pay the difference which she said was not a problem just 5 minutes before. She says she can't help me because they can't cancel the refund so she passes me off to some guy. He comes over(He had also told me earlier after I explained my situation that it wouldn't be a problem to exchange) and explains that BestBuy.com is a sister company and that since I bought it on BestBuy.com they can only return it. He also attempts to make it seem like this is common information that is not only known by every Best Buy employee but is also readily available for the consumer. I balk at this mentioning how not 10min before 3 different employees after being explained my entire situation had all said that shouldn't be a problem but now all apparently know that you can't do that kind of exchange. He tries to recover by saying it's in my e-mailed receipt from BestBuy.com(which I had with me) which he can't find the info anywhere on the receipt.

I scoured the site and the only reference I can find to this is a note at the bottom of their legal policies page that says only: BestBuy.com, LLC is a subsidiary of Best Buy Co., Inc.. It's also confusing to the consumer when I can go on the website and buy the TV and pick up in store and in fact I can even return it to the store. But I can't exchange it at the store? That just doesn't make sense I just don't understand how a company can allow bureaucratics to get in the way of their objective(to make money). Not only did they not allow me to spend more money they threw the money I had already spent back in my face and basically told me to get out. I'm not happy and they don't have my money. It just doesn't make sense.

Personally, just lost time having to deal with the incompetence. For them, lost money since I've since gone elsewhere, paid a little more and got a better TV and will never be shopping there again.

On 12/10/05 I purchased a 50 inch Toshiba Plasma TV. Model # 50HP95. With the tv I purchased the 4 yr in home/repair/rplacement warranty.On 8/20/08 th Tv stopped working. I called Best Buy to schedule the service. The Service department was here on 822/08 as promised. He looked at the tv. Looked, did not take it a part or test it in any way other than have me try to turn it on. He was here maybe 2 minutes. He told me it is usually one of two parts that fail. He ordered both parts to be sure and had them deliverd 2nd day air to my house to speed up getting my tv up and running.

On 8/26 only one of the parts showed up. I called best buy and they said they could not have the service guy back until the other part showed up. I asked if it was back ordered. They said no. I gave it another day and still no second part. I called Best buy again. They said it was back ordered until at least 9/22/08 and since it was longer than two week I am eligible for a replacement tv. It would take 3-5 days for the request to go thru. On 8/31/08 I called Best Buy again,(keep in mind every time I call I am on hold for at least 25min to an hour and then get disconnected several times once I get thru)and ask them what's going on. They tel me that they have to put a request in and it is going to take 3-5 days to get approved. Why does it have to get re-submitted? They said because they were missing certain info.

So I wait 5 days again, today is 9/6/08 they were supposed to call me. They did not so I called them. They said that they have to resubmit my request for a replacement. Now I know when I am being bambozzled. I got on the internet and found a whole list of people that have been going thru the same thing where best buy does not honor their warranty that they took the money for. I need to get results as I am paying for HD service not to mention how much I paid for the tv in the first place. I need help as football season is now here and I can't watch my $3500.00 Tv nor can I view my HD programing or my nfl ticket that cost several hundred dollars..

Have lost the use of my tv for over 3 weeks. I am paying for HD services. My kid can't watch her movies in our family room I have a huge dead tv sitting there.

This process has cost me over 8 hours of telephone time as well as 2 days off without pay while waiting for technicians that either don't show or have no idea what they are doing. I bought a 58 inch Plasma TV from Best Buy in August 07. TV is great until July 08, when HDMI card blows. On July 28, a female Tech comes out from Best Buy (has no business card but her truck and uniform say, The Geek Squad), clearly has no idea in what she is doing, after 30 minutes says she is ordering a HDMI card which should be here in a few days and installed. She sits out in her truck for another 30 minutes assuring me the part has been ordered and leaves.

I follow up a week later on August 7 and speak with Maria, and find that they have no knowledge of any tech coming to my house and no part is ordered. Mysteriously, they oder the part that day, but how did they know what part if a technician was not here? I continue to follow up with calls to their service department over the next week and continue to get told the part is on order. At this point I have spent approximatley 4 hours on the telephone following up with Best Buy.

Around August 10, I file a complaint with consumer relations which in it self is a joke. They don't treat you with respect and they essentially have no authority to do anything. I speak with a Eric, a Supervisor after some consumer relations guy named Brian gives me a hard time. Eric makes all sorts of promises like I will get this resolved immediately, etc and then doesn't return calls. I call service again and am told that the part comes in on August 15 and they want to schedule the service call. No one calls me like they were supposed to so again I call them.

On August 20th, I speak with a Supervisor named Ashley who was quite rude, nonetheless, schedules me for August 28th between 9am and 12pm. At 9am I call the service department to find out what time the tech will show. After, 45 minutes of holding on the line with various customer service people, I am told that while I was scheduled for the 28th, they forgot to put the service call on their schedule.

This has cost me $1,000 at least of my own time not even calculating the time without the usage of my television.

My television had a problem. It was sent out to a repair center at Best Buy's discretion. The repair center returned the television in an unusable, damaged condition. The repair work was shoddy at best. And on top of that it took them 5 weeks to do the shoddy repair. Now Best Buy says they are NOT RESPONSIBLE for the damage. I was told I would have to take it up with the repair center. I do not understand how the repair center people are going to undo damage caused during the repair, but according to Best Buy, they are the one's responsible.

The television was sent in to be services for two issues. One issue being a recall where insulation had to be installed around the Ambilight covers. The second issue was that the television kept blanking out the screen intermittently. Now Best Buy is claiming that the repair will not even count towards the no-lemon policy of 3 repairs and then it get's replaced, because one of the issues was a recall. Of course the recall issue has NOTHING to do with the 2nd issue that it was sent to be repaired for. Best Buy is shady in EVERY aspect of their business.... From their fraudulant extended warranties, to their outrageous restocking fees. Their business practices need to be investigated by the attorney general.

I now have a damaged television and Best Buy will take absolutely no responsibility for it. The service reps and the supervisor were both extremely rude on the telephone as well as demeaning. I will NEVER spend another cent in Best Buy.

I purchased a 47 lcd television from Best Buy in february 08. I also purchased a 3 year service plan extended warranty. In July 08 my tv suddenly turned off and will not turn back on. I called the in-home service team and i had to wait 3-5 business days to get contacted. I had to call on the 6th day and spoke with someone and then had to wait another week before the technician came out to my house. The tech was good but he said he had to order a part, and once the part came in someone would contact me.

I called the following week and they said that the part was in back order and that i had to wait 3 weeks for it. I voiced out a complaint and they had someone contact me again in 3-5 business days. I waited and called again on the 6th day. They then told me that they will now have the replacement team contact me in 3-5 business days so that i can go pick out a new tv.

On the 6th day i called back again and demanded to speak with a manager. He told me that he will get this settled and contact me with a confirmation number so that i can go to best buy to pick out my new tv. I have not received the call and tried calling best buy to speak with him. Sure enough they have no directory to get a hold of him. I am now without my tv and have to settle with my old tv for entertainment. I am very disappointed with Best Buy and will never shop there again and i wanted to voice out a warning to anyone purchasing $1000+ products from best buy.

Very stressful. Wasted cell phone air time waiting 25+ mins to speak with a customer service rep on every time i called, only to be told that someone will contact me in 3-5 business days. Tv is just sitting here with no purpose. I purchased the original tv at sale price and i bet that i have to pay extra to get a tv similar to the one i purchased. That is if i get a call back on this.

I purchased a 46 Samsung television and a 3 year extended warranty on 12/24/2007. In early July, 2008, the television popped and smoked after an extension cord was plugged into another outlet in the room. After that, the television would not turn on. I called for service and Best Buy sent a service technician out to look at the TV. There is apparently only one service technician in this area and he only works M-F, so each time the TV is serviced, I must take time off work.

Best Buy cannot give you a service time until the morning of the appointment, making it difficult to schedule around the appointment time. Plus, the technician is not at all flexible in scheduling appointments. You either take the time he gives you, or reschedule. After the initial service call, the technician ordered a new power supply board for the TV, and installed it about a week later on a second service call. The power supply board worked about 2 days, then failed. Another call to schedule service and more time off work. The technician told me that the first board must have been bad and he ordered another one. Receiving the board took over a week, and I had to schedule a fourth service call (with more time off work).

While I don't live in a huge area (town of about 350,000), I can't imagine that there is not a better way to schedule service. Best Buy pushes their service plans, but does not offer flexible service with the plan. I found out it takes 4 issues (not service calls, but actual repairs) before Best Buy will replace the television.

I have now been without a television for over a month, and it could potentially take 4 more service calls before I can get the television replaced. Best Buy needs to be much more flexible in their scheduling and needs to explain the service policies more clearly, instead of putting them in the fine print. I am very disatisfied with the service I have received and the fact that I have to take off work everytime the television needs service is ridiculous. I live 30 minutes from work, so it requires me to take off at least two hours each time.

My Parents got me a 42 Panasonic Plasma TV Dec of 2006 for $1799, along with a 4 year warranty for $299. In late March 2008 the power stopped working and the TV became useless. I called Best Buy to have a repair person look at it. They said a third party electrician would call me in 24 hours to schedule an appointment. I never got a phone call. But miraculously, the TV turned on by its own volition. One month later it shut off for good. I called Best Buy to schedule another repair person to visit. No call back.

A week passes, I call back to schedule. No call back. I call the repair men. I talk with them for a week; I give them the model number, the make number, lots of info. A week later they call back and say they don't fix Panasonic TVs. I call Best Buy, they schedule another repair person. They don't call. I call the repair people, I get the fax machine. My mother calls Best Buy and complains to a supervisor. We schedule a repair person who comes, looks at the TV and tells me that it will take 5 business days to fix, so they take the TV. A week later I call them, they say the TV has been working and they have to wait to replicate the problem so they can fix it.

A week later I call Best Buy, who in turn calls the repair people who tell them that they have to order a part. 3 weeks after they take the TV and 4 months since the TV stopped working they return the TV. Finally it works! One hour after the guys drop it off it shuts off and is the exact same as it was before. I call Best Buy who tell me they have to process the forms for a new TV and will call me in 3-5 business days. I have had no TV for over 3 months and it is now the Olympics!

Wasted cable and tivo accounts about $80 a month for almost 4 months. Spent countless hours on hold and talking with customer service people at Best Buy (4 hours just today). Spent a total of about 20 hours waiting for repair people to come. I am stressed and been pushed to the breaking point about this TV. All I want is my Warranty honored and a replacement TV of the same value.

Just a general complain. i have had two diifernt situations of being disatisfied. One was buying a TV that did not work that was brand new and needed replaced. But also that I attempted to use a coupon that I had lost and they would not confirm it for me at the store. yet I get calls now stating that if I do not use them, they will expire. Well, I need to use the coupons at the time of my most recent purchase. I do not need anything now. So, is that just a way of bringing me into the store again? Why do they just not apply the coupon to my bill?

3 years agao a bought a top of the line plasma TV from the Magnolia Home Theater dept. I bought the top of the line model for over $4000. I bought a 4 year extended warranty for the product. The product stopped working after 3 years. Best Buy attempted to repair but could not. After over 6 weeks of waiting for parts that did not arrive, they decided to give me store credit for the defective high quality, high end TV. Store credit for only $1300 of the $4000 purchase price.

When I complained they stated they reserve the right, at the discretion of the GM, to give original purchase price or what the product would be worth 3 years later. They informed me that it is company policy NOT to give the origincal purchase price on their warranties, but to replace the product based on its current technological value compared to other procuts. They valued it at $1300. I feel I was ripped-off since the product sold was deffective and stopped working after 3 years. They disagreed, take it or leave it.

$1300 store credit for defective $4600 plasma TV 3 years after purchase with extended 4 year warranty

My wife and I purchased a Maxent Plasma TV from Best Buy on 1/17/07. We were told that they were out of stock but had one that was considered open box for $200.00 less plus tax $ 1,049.99. We asked about the warranty and were told it came with a manufacturers warranty of 1 year. We talked back and forth about it and the sales person told us that we would get a $300.00 GIFT CARD and we could get the $200.00 4year warranty. Sounded good. We also purchased a wall mount for $200.00. Total Price $ 1450.

After a year and a half the picture went out, we called for a repair person and it was deemed unrepairable. We went to the store and were told we could only get a tv of lesser value or $700.00. They said only the TV was in consideration and they took the $1000.00 price deducted the $300.00 GIFT CARD and arrived at the $700.00. We told the store manager that the receipt stated 4YR 0-$999.99 PLSMA PSP we had a warranty reciept for $999.99 not for $700.00. We are still in communication with the store and have no resolution. They obviously do not want to honor thier warranty.

bought 60 inch lg tv plasma in sep. 2007 went out in dec. 2007 best buy repaired it noww in july 2008 same problem i dont know what to do i believe i made a mistake buying this tv

no tv for weeks

bought a av stand by salamander from best buy sales man tells me it's going to take a month it will be at the store for me to pick up on the 18th of july today i call to pick it up and they tell me its not there i ask for a refund and they tell me they can't until the item as come in to the store.

Now i am stuck with a 60' plasma and no where to put it. and can't even purchase from another store because the 1162.25 is being held up in the mean time. So much for customer service. i explained to them they could have called me ahead of time and told me. this is my first and last time shopping at best buy.

in 2006 I bought a 50 RCA HDTV. Now, 2 yrs. later it died! Now I believe it came with defects already, but I chose to ignore the little glitches, sound problems, grainy pix, and that it would suddenly turn off from time to time. Anyways, I called Best Buy since I did buy their warranty. This all started late in May, during the NBA Playoffs. Well they scheduled me an appt a week later for a Friday Morning call. I planned to go in late to work. What happened was that I got a call from the local repair guy, to tell me that he would come by between 1-5pm. I had to reschedule. I called again, and they gave me another Friday appt. this time, my wife would be home.

the problem with these tv's is that the bulb goes out after a year or so. Even the customer Service Rep (CSR) told me that. So imagine my surprise when the technician came without a replacement bulb on hand! He told my wife it was the bulb, and that he would have to order, and that it would take 2-3 days..(of course not counting weekends...thus the reason why they schedule on fridays) Also, every CSR from BEST BUY tells you that we would get a call to schedule the repair after the part arrives...BUT THAT NEVER HAPPENED..I have had to call, each and everytime...they have it on record each time that I called in the last month and a half.

So again, another Friday appt. and when I came home...The TV is still not working. Now is the engine/motor! A lemon I think! So another week to order the part, and another week to schedule the repair! I have talked to as many as 10 different reps, supervisors, even a lady who claims is in their corporate office. One CSR told me that I qualified for a replacement TV since it has been way too long without any solution. She filled out the form, but it was denied by corp. I got transferred to corp. to see what they could do for me for my inconvenience, and Jennifer told me that she would see how to go about replacing the set...she did tell me that she would call me in 2-3 days..not counting the weekend....well she did call me much sooner...first thing monday morning, to tell me that my replacement has been denied again.

its been exactly 1 month and 2 weeks...My kids are home on vacation...and I still dont have a set, nor a replacement tv, not even a schedule repair date. the last thing Jennifer told me was that 'repairs' was gonna call me, within 2-3 days...to schedule i dont know what by now! i asked her...cant you just order the part, why wait...which her being in Corporate said, I dont order parts!

Well, I spent some decent $$ for this set, and it has been very frustrating to have my kids at home with no form of entertainment.

On 6/30/08 I wet to the store to order a home installation of a home theater system which includes the TV, Surround Sound Unit, stand, and Digital modem. I called back on 3 occaisons to verify the install time because I had to take time off to be there for the installation. I was told on each occaison that the time would be between 8AM and 12PM on July 9, 2008. I waited all morning and finally I called again at 11:30 AM to let Manuela at the Best Buy store that no one had arrived yet. She told me it was scheduled and said that she woulf talk to the manager and call me back.

At 12:19 PM I received a phone call while I was on my way to work notifying me that he was the Geek Squad and didn't know what happened but ne nevers worked before 12 Noon. I informed him that it waS TOO LATE THAT i WAS ON MY WAY BACK TO WORK AND WE WERE GOING TO HAVE A PROBLEM. In the last 30 days I have spent over $700.00 at this store.

I missed work; I still have a ton of equipment sitting in my living room; I have spent all this money with NO RESULTS! I want to be reimbursed for my time; the cost of the install, and the cost to have someone else complete the job!

We purchased a service contract for a 50' Panasonic plasma television from Best Buy along with the purchase of the television. It has been over 4 months and our television still does not work and they will not replace it. They have replaced the same part each time they come and the television works for about 20 minutes beyond the repair person leaving. One time we called within an hour of the repair person leaving.

I recently contacted several independent repair companies and explained the situation and indicated the parts that had been replaced. Without hesitation, they all said there is more wrong with the television and they are just fixing it long enough to get out of the house. Over the phone they believe that the problem is the display panel. Sham on you Best Buy. The repair contract is a scam and they do not have qualified people repairing the televisions in our area. They claim there must be three completed repairs in order to qualify for replacement.

A completed repair is not defined by the number of visits or number of parts put in, but by how many times the television actually works for a few minutes before the repair person leaves. Best Buy claims we have 2 completed repairs. Our television does not work and common sense says there are no completed repairs and they need to replace the television or fix it. ALL WE ASK FOR IS ONE COMPLETED REPAIR (TELEVISION WORKING).

In short, We bought a Telivision online to be delivered. When it was delivered late the men unboxed it and it was damaged. They returned the TV to the local store and we were told that the purchase would be credited back to our account in 2 days. 2days later it still had not been credited back.

We were then told by customer service that it would be 3 more day. 3 days later we found out it still had not been credited back and were told that the tv had been entered into their system wrong and that they would have to find the tv before they could credit it back to our account. So we are stuck with the financial responsibility of a TV we don't have and that they have lost in their system.

We are being held financially responsible while they try to find the V they lost. They have tied up our credit because of it.

On Friday June 27th,at approx 7:30 p.m., I went into Best Buy in Amherst, NY to purchase a 46 TV. I was waiting a good 20 min for any associate to approach me. When someone finally did he clearly stated this was not his department but could try his best. After telling him what I wanted I was then passed off to another associate Kevin-who was GREAT!- as was the associate at the customer service desk once we geot up there quite a bit later due to a problem with 2 other registers not working. I left at 9:04 pm.

The problem was the next day when we were to pick up the tv. I went in to the store to the service desk, told them why I was there and was ready to give her my license which is what I was told to do the previous nite. The girl, Stephani, asked for my pickup slip, which I was never given the night before, told her that. Then asked me for receipt, which was at home. I told her it was purchased on my Best Buy credit card and asked if she could look it up that way. She looked at me and hesitated before answering rather annoyed-you really should have the proper paperwork. Which I think was a statement she could have omitted being she was in customer service. Once again I asked it it was a problem to look it up in computer and turned to ask another associate if that was something they could do-they said no. I told them forget it. I would go home and get receipt.

After returning 15 minutes later with the receipt-they could not find record of it and asked me if it would be under any other name-I stated no-being that all info was on the receipt. 15 more minutes passed without anyone saying anything--so much for going home and getting the receipt. I was getting annoyed with the wait and was already angry with the attitude i received earlier-i told them to forget it and return everything.

This had not been the first time I had encountered bad attitudes behind the customer service desk. I realize the receipt possibly would have made it better, even though having it didn't change things, but forgive me if I interrupted the 4 associates conversation about their plans for that night,in front of customers, and expected them to do their jobs. I have never shopped at a store and had some many problems with trying to be waited on.

Purchased a 32 inch, Westinghouse 720P LCD HDT TV on 01/11/08. At the time of the sale we purchased a 4 yr. warranty. We had our t.v. serviced on 6/11/08 (in-home) because we could no longer see a picture on the screen. Today is July 26, 2008 and our t.v. has not been repaired to date. We have talked to different people. We were finally told our t.v. needed parts that are on back order and they don't know when they will be in or how long we will have to wait.

As a result, we are still paying for a t.v. that we cannot watch and don't know when we will be able to watch it again in the near future. In addition we have been paying for HD service through our local cable company and only have the one HD t.v. that needs to be repaired.

Purchased a new 40inch flat screen tv, and a 15,000 btu air conditioner on 5/31, could not get delivery until 6/7 on which day they were supposed to install the A/C, TV was to be installed on 6/11. One man arrives to delivery both items, and brings them up the stairs banging them into every stair on the way up. The airconditioner that was supposed to be installed that day was not since the driver had no idea how to install, it was also 95 degrees that day.

Called the store & spoke with Alex who was very nice, but could not do anything other than refund me $100.00 which was not what I wanted or needed I needed ac since it was so hot. Alex was supposed to call me back before 8pm when he left the store, which he did not, and then I went to the store to talk to Justin, who told me I could not speak with a manager, and that I was lucky that I got a hundred dollars off, and that nothing else would be done, and that he was the only person I could speak with. He also told me this happens all the time sometimes. He was not helpful what so ever.

I called 888# and spoke with someone named Beth in consumer relations who was supposed to call me back, after calling her another three times, and leaving voicemails, I still never heard back from her. Now what I did not mention was that the TV they delivered is broken as well, no picture. They can not tell me when they will be delivering a replacement, and it seems as if they are trying to work it out so that I have to stay home from work on Mon, Tues, & Wed in order to take care of all of this. I paid $2,753.75 for the merchandise that I do not have, or is not working, or is not installed, yet Best Buy has my money. I can not believe the person from Consumer Relations did not return my call...that is amazing. If I had the time to take them to court for lost wages I would.

Lost hours at work, and no sleep for three days with not air conditioning, only hoping they come tomorrow as they are supposed to in order to install the AC.

We bought a 42 inch Phillips Plasma television in Feb of 2006. We did buy the 4 year warrenty with the product. Starting on April 21st the television stopped working. So I call the warrenty part of Best Buy and they came out. He then took 3 minutes to know what the problem was and ordered the part. A week later he came back and had to order more parts because the first wasnt the problem. He then came back and found out the problem was greater. So then they gave us a junk exchange. I went into the first store and went through the process of finding out what I need to do. They said that because I spent over 2500 on the first tv that is what I could get now. So we figured we could get a 50 or whatever to be price compareable for the first one.

Came back the next day and the rules then changed. Now we could only get a compareable model. I didnt except that so I then went to a different best buy and they they first said that I could find a tv that was price comparable, found one...oh wait now the manager said that they can only give me this Panasonic 42 720p display tv. The thing that I dont think is right is the first tv cost me 2500 and it was 1080p display. A lemon I guess, because other persons tvs last forever. So then I walked home with an worst tv. But of course they complain that it was better. Not true, cant be. Is there something I can do?

I bought a rca 50' tv with dlp tuner in 10/2004. since then i have had a total of 8 repairs on the tv and despite paying $400 for the in home service and warranty i have not been able to get the TV repaired or replaced. every time the tecnician come out they claim that they were not able to detect the problem. I have spoke to nick, roy valentine, fabio, teresa, toni, ashlee and no one will get the situation corrected.

we have lost 7 days of pays and have had many embarassing moments, recently when 20 friends and family came over to watch the superbowl the tv went out in the 4th quarter. teresa a supervisor at best buy told us that this is how best buy operates. they jerk you around until the warranty expires the warranty will expire in 4 months.

I had purchased an extended warranty for my 43 Pioneer plasma TV. It broke and Best buy sent a local sub-contractor, ATS in St. Petersburg,FL to fix it. 3 weeks later they had indicated the part was still on order with no due date. I escalated to Best Buy finally who said the part was discontinued and I did get a new TV. During the removal of the original TV the IR sensor on my AV system was broken. ATS had to remove the sensor from the original TV.

Both Best Buy and ATS failed to replace what they had broken. Best Buy said I had to make a claim with their sub-contractor and also that they are not responsible for service as part of the extended warranty. So watch out if you have a service call since they cna send bulls into the china shop and not feel reponsible for the consequences.

I have to buy a new IR sensor for $120. Also, I have spent hours with Best Buy and ATS on the problem (opportunity cost).

We purchased a Toshiba 50 inch DLP projection Television from Best Buy on 4/23/07. On about 4/18/08 the lamps went out. Best Buy never offered their insurance on this TV, and I never thought to get it. We had returned a Plasma TV, because of the glare on the screen. So, I had other things on my mind. Anyway, they said the lamps weren't covered, the Tv only had a year warranty and to get in touch wiht Toshiba. Which I called them and they said I would have to get someone to replace the lamps. I asked him why didn't someone tell me these lamps only lasted about one year. He asked me If they had told me that would I have bought the tv? I told him No.

Then I talked back to Best Buy Manager and they said they would send A repair person out to replace the lamps. Which he didn't have the lamps and it would be another week without the tv. This is all fine and good for the next 12 months, but then what? Do I have to buy these lamps every year? They cost over $200.00, and that's just for the lamps. this doesn't include the service person. How can a business sell you something and not tell you you are going to have to spend at least $200.00 every year on the tv. I thought a Toshiba TV was a good idea the last one we had lasted over 14 years. But it was never turned off. The only time it was off was when the electric went off. After I told one of my sons about the problem we were having with this tv,he told me he has one sitting at his house that has to have the lamps replaced.

The comsequences of this is my husband is 72 years old and I am 65. I don't think a person should have to endure this stress and worry and phone calls to try and get this fixed. I don't understand how the government or who ever regulates this could let them sell such a problem to the American people. I didn't know anything about all of this. But I sure didn't think I was buying an item that would only last such a short time. When I went in to buy a Tv the only thing I was wondering about was whether to get a 700dpi or a 1080dpi. And as you can see I don't really know anything about this. I want to know if there is someway that this information can be distributed to the general public? There is still freedom of speech isn't there. Can I run an ad in the newspaper?

Tried to get warranty service for my TV under the 4 yrs PSP plan I purchased 11/2005. On 3/7/2008, the Best Buy TV technician reported that 2 parts were needed and woould be ordered, and we could expect the repair to be completed within the next 10 days. After waiting the 10 days, and with no contact from Best Buy, we called, and were informed that the parts would be in by March 25. On March 26, was told the parts were on back order and would not be in before April 26th. Was offered a $50 Best Buy gift card to cover my inconvenience. On Monday April 14, was contacted by best Buy and told that the part was in indefinite back order, and now they would replace my TV instead of making a repair. Was given a auth. number, and the rep told me I could get the original purchase price credited against a new TV.

Went to the store and got a different story. Was offered a cheaper, smaller TV of lesser value, because my TV is no longer sold and that the set they were pointing me to was comparable to my 30 HD set i purchased in 2005. After talking to the manager, who said I must get the person on the phone who told me about the credit amount, I called back to the consumer relations dept. A different person said there was no record of my earlier conversation, and that they were in fact honoring the terms of the PSP agreement. After another 15 minutes of arguement,and speaking to a supervisor was then told would get a gift card in the amount of the difference to cover my inconvenience. I asked why can't they just get the store to give me a TV rather that a gift card, as I no longer wanted any reason to revisit any Best Buy store. No explanation given, and I must wait 2 more weeks to get the gift card.

I was also told I could fix the old TV myself and they would pay me for the parts only, if they complied with the terms of the PSP.The parts are on the manufactures website and availabe for 2 day shipping. Best Buy claims they cannot order directly from the manufacturer. Sounds to me like they were hoping I would pay for the repair and they would get out of the warranty. So, we are with out our HD TV for over 60 days, with Best Buy not the least bit interested in customer service. In fact the consumer affairs person said they did not want the store to have any losses over this. More concerned over store losses than customer losses. NO more Best Buy purchases for us!

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Let me start by saying that I have never felt so hopeless as I do at this time. I am a 34 year old professional woman working in the hospitality industry for a large chain of hotels and a manager myself I know how far we go every day to make sure customers are happy. However that was not the case when I spoke with the general manager Mr Jon Weaver regarding my Plasma samsung TV that I have purchase as a gift for my husband on November 27 2007 along with an extended 4 years warranty for the total sale of $2.800.00 The TV was defected and I call the store to report and ask to have the TV repaired or exchanged.

They send a members of the geek squad whitch is a repair team to my home.as soon as they arrived and looked at the TV they informed me that this was a Bad TV was their exect words They said Ms.foster did you purchase extended warranty? Yes was my answer 4 years in addition to the first year that samsung offers free Just to remaind you I have had this TV only for 3 months from the time I bought it and the time they came to my home.make a long story short they said we will report this to the corporate office and they will have your replacement TV ready in 5 business days.

Next thing I get a call in 4 days from another service specialist working for electronics doctor staying that they have ordred a part for the 50 inch plasma TV and they will be coming to my home to fix the TV Strange I was thinking the other guys told me the TV was.not fixxable.so I said how can you order a part for a TV not even knowing what the problem is?and also the Geek squad team already informed me that the TV was not fixxable.their exect words was they don't know what they are talking about Everything can be fixed. I could not belive that people working for same company can say this about co workers but at the same time I said well maybu the TV can be fixed so I said well great this is good news when are you coming to fix my TV?

So we set up time and date and they came over my home with the part. After working on the TV for 20 minutes they said Oh no we have the wrong part so we have to take the TV in our shop and order new parts We will have it ready for you in a week At that point I was upset but I said well I have waithed this long (from first time I reported my TV was not working and they coming to my home)has been total of 2 months So I can be patient and wait couple more days this was on march 18 2008 Till this day April 8 2008 they still have my TV so finnaly after all the calls to best buy corporate office the store where I purchased the TV and no help I went to speak with the general manager at the store and told him that I would like to get my money back or to get a new TV today becouse I have been patient enough I would like to get this resolved. He said there is nothing he can do and I have to contact samsung about this. I said I did not purchased the TV from samsung I did at best buy at your store.he said he doesn't care about this and he can not help me in getting a new TV or refund my money.

So here I aM out of 2800.00 and put of TV. How can Mr weaver be a store manager and not be able to take care of a problem? He said I just came back from vacation and I do not know anything about this which is not true Me and my husband spoke to Mr weaver regarding this before when we first noticed the problem. I have voice mails on my phone from Best Buy corporate Samsung and the people servicing my TV and no one is able to help me saying this TV is not fixable and we can not give you replacement. How about my money my time that I have spend dealing with this issue and still paying Comcast cable bill each month for something I can not use? I can not express how upset I am about this matter.why do I have to call samsung or the service centers to find out how to get this resolved When I did buy the plasma TV at best buy? Would someone please help me? All I want is my money back or new TV I will never use Best buy again and I will also report this to channel 12 and every web site to let people know how to be carefull where they spend their money!

This have resulted in physical and emotional stress also I belive I was discriminated against due to the fact that Iam europian from Greece and English is my second language. I have not been able to sleep for days and also can not attend to my work taking time off to deal with this matter.

We contacted Best Buy for or 55' Mitsubishi TV repair right after Christmas 07 because we had the green lines running through the top of the picture and caused distortion. A Tech by the name of Carlos came to our home and diagnosed the problem ordered the part and come back about 10 later with the replacement part. After he replaced the contrast part the TV was DEAD. nothing. no picture no sound DEAD. He said something was manufactured incorrectly and he would have to order another part. He installed something else about a week later and NOTHING no change. Then he said we needed a DM Board. He said he ordered that and we waited for a few weeks and then he came with a co-worker to pick up the TV for repair.

That was the end of Jan 08. We haven't seen the TV since. I keep calling and they keep telling the part is on back order. The 3rd backorder due date was yesterday the 7th of April and today they tell me it is still on backorder and not due until May 7th. Of course I have been in contact with the Consumer Affairs division of Mitsubishi and they really want to help me to expidite the order but they need an order number to do it. I have asked so many times for the order number for the part and have never received it. They keep giving me part numbers, service tag numbers ect. No one seems to have an order number. I have asked numerous times for the service store location or phone number so that I can call or just to go pick up the damned thing.

Now guess what... I just 15 minutes ago was informed that it was not at a repair shop but in the posession of a repair Technician. Does this make sense? I have never been given a receipt for my TV. for any of the work done, for the removal of my TV NOTHING. Please help

I know it's a TV but we missed the Superbowl. Mark had surgery on his neck and had to sit on the bed to watch TV which was very uncomfortable. Our 3 yr old plays her learning games on that TV and has not been able to play. Basically our everyday enjoyment, updating on the news. Just our life. I know it sounds pitiful but it is real. Our society does depend on the local news as well as CNN and unfortunately we do depend on learning channels for our children so that we can watch with them and share learning experiences with them. Please help

My wife and I were moving to a new apartment and decided to get a new TV. We both agreed on a Sony 46 inch hd TV from Best Buy. The sales associate told us that it was out of stock, so we had them order it for us a month before our moving date, just to make sure that we would have it that day. We had set the delivery and installation date for the day after we moved. Well, when that day finally came, we got a call from Best Buy saying that they didn't have our TV. I asked them why they didn't have it even though we ordered it way ahead of time, and he said, "Well, I guess one of our associates must have sold it to another customer."

I still can't believe how irresponsible and unprofessional Best Buy is. If you order a product specifically for a customer who had you order it, then don't you think it should be PUT ASIDE FOR THAT CUSTOMER? That Best Buy associate didn't even seem to be interested in helping us. We now have to wait another week or 2 for them to get another TV for us. So many people warned us about Best Buy. I guess we should have listened to them! I will no longer buy ANYTHING from Best Buy...EVER AGAIN! Best Buy will one day eventually be officially named Worst Buy. It seems that day isn't too far away.

On 10/28/07, my parents bought a 32 LG LCD TV from Best Buy. They also purchased the 4 year Performance Service Plan. On 12/20/07 the TV video went dark. There was sound but no picture. 1/16/08, my parents contacted Best Buy and a technician was dispatched. The first technician visit was on 1/18/08. Parts were ordered. Second visit was on 2/1/08. The technician installed the part, but now the video and the audio did not work. More parts were ordered. 2/8/08 was the third tech visit. Technician said the wrong part was sent. 2/13/08 was the fourth tech visit. Newest arrived part did not fix the TV. Still no picture or sound. Tech ordered 2 more parts (How many major parts in an LCD?) One of those parts came on 3/1/08. Called Best Buy but they said we had to wait for the 2nd part to come to schedule another tech visit.

We said we did not want to wait any longer and just wanted the set replaced. They said they could not and that we just needed to wait until 3/16/08 at the latest. On 3/16/08, missing part is still back ordered. Called Best Buy, they will not replace the set because the technician who can authorize the replacement does not work on Sundays. We took the TV back to the store where it was purchased. Same story. It's beyond their control. 3/17/08, 9am Best Buy calls to say the missing part will definitely arrive on Friday, 3/21 and that a tech visit is scheduled for 3/22. 3/17/08, 4pm, I call Best Buy to get a summary of this saga, but first I am told that the missing part will be SHIPPED on Friday and we must WAIT until the part arrives before we can schedule a Tech visit. Tech visit for 3/22/08 is cancelled. During this ordeal, the technician has suggested that we contact the manufacturer and request a replacement. When I ask the store about this, they say that it is within my rights, but contacting the manufacturer will make my 4 year PSP warranty 'null and void'. STILL NO TV.

Mom and dad who have limited mobility do not have a TV for 63 days and counting.

The in-home service contract with Best Buy on a 52 projection TV and the customer service stinks.

It has been 3 weeks without a working TV. The 2nd used part has been sent to try to fix the TV, and now they have switched technicians. They can't offer me a time when he will arrive to do the repair. My wife and I have both lost work and may be in jeopardy of a job loss should we be late again. I need help. Thank you.

It started first when my 32 Inch Sony Trinitron started showing green on the screen. I bought the TV DEC 15 of 05' with a 4 year extended warranty. I called the useless 1800 best buy number to get the TV serviced. First appointment. when I got to talk to someone, had a two week wait. The Tech never showed, this was Jan 12, 08. A week and a half later he comes out and orders a picture tube which is supposed to be delivered to my house within 5-7 days. The warehouse is 60 miles from my house. After waiting two weeks, then another week and another ..an so on, finally on February 22 someone shows up with the picture tube. The tech installs it, turns on the TV, and the picture is even worse.

OK, I'm told within yet another week someone else will come out and fine tune the television as this Guy obviously knows little about his job. Here comes the good part: after about 2 hours of working on the TV he decides to put the back panel on and tips the TV (150Plus LBS) forward to replace screws. The TV falls forward onto my Dining room table. It crushes it, takes out a Tape deck, my child's school pictures , and ruins the TV set and several other little things. He turns and smiles at me and says, "Looks like your getting a new TV." It's still not over yet. He tells me just call 1800 bestbuy and they will take care of everything. Oh yea they took care of me - with the same rudeness they treated me with the month and a half I called to get the guy out to my house in the first place. They had the nerve to tell me, "DUE to conflicting stories they will not replace my television" ..let alone the other items destroyed.

I wanted to talk to a District or Regional manager but neither were there. Corporate (1800BestBuy) nor the store manager would give me any contact information. They called me a liar, saying I had the TV on a cracked table. The table the tech put the TV on was part of a 5 thousand dollar dining room set, solid wood, but take a 150 lb plus of dead weight and drop it in the center of this table and it's gonna break. I happenedd to have his cell phone number on hand from him calling every week pushing his appointment further and it was also on the huge box that the new Picture tube was in (that I had to help carry in the house and he left the old stuff behind).

This is a giant mess. No matter who I called or spoke to in person, not a single person said they would take care of this problem. One more thing. The service tech told me when I called him He didn't tell his manager I put the TV on a cracked Table, he told me that is how BestBuy works. They will try every way not to pay for there mistakes. I recalled him telling me I would get a new TV and he didn't mention that I would have to pay for it. ALL in ALL I will never spend another cent of my money at BestBuy. They run the worst business I have ever dealt with in my life and treated me like a dog. Very Demeaning people talked to me. If you ever have to call don't bother asking for a supervisor. I called 20 times the same department got a different (supervisor) each time. I think they just laugh and hand the phone to the person next to them.

I've lost thousands of dollars in damage and loss of personal items.

I had a service call for my 52' in HDTV in July of 07. My TV wouldn't turn on; the service guy came to my house within a week, was in the house less than five minutes, wriggled a cord inside the TV, and he got the TV to work. Glad it was still under warranty because I didn't want to have to kick out $150 for 5 minutes of work (so called work). TV worked fine until the first week of January 2008.

I placed a call early in January 2008 to have my 52" HDTV looked at once again. Called Best Buy, and the earliest they could come was January 25. So Jan. 25 comes and the service guy is in the house less than 10 minutes, and says that I need a new power cord for the TV. And the last guy should have put the order in when he came last time, instead of just wriggling the wire. Now this last service guy said he would put in the order for the new part. Here it is February 13th and still no TV. The part has been on back order since the 28th of January. And Best Buy has yet to even try to make a customer happy, and now its going on two months with no TV. I couldn't enjoy the Super Bowl. Now instead of referring people to Best Buy, I send them away.

November, 2007, I purchased a 60' Sony projection flat screen television. The television work well for a month. In December 2007 I hooked the Sony home theatre system to this television, and the problems have begun. First, Best Buy's service department attempted to talk me through the problem. When that didn't work, they told me it sounded like a cable company problem. I called the cable company, and their technician discovered that the other inputs weren't operable. By now it's the 1st week of January 2008. I notified Best Buy, and they sent their technician out who verified that was the problem. He stated he needed to order an A Board. Two weeks later the technician returned and replaced the A board. That didn't work. The technician said the B Board needed to be changed as well. Two weeks later he came out to replace the B board. That didn't work either. Now he is stating the A board must be defective and needs to be changed again.

At this point I'm upset and questioning why are we doing so much to fix a NEW television. I spoke to a supervisor and requested a new television. I was told NO. I was then informed that Best Buy had to deem the television unrepairable. My complaint and questions seem to anger the people I spoke to. At this point no remedy has been rendered. The television picture is fuzzy. I'm so disappointed in Best Buy. I have been a long time customer and can easily say that every electronic item in my home came from Best Buy with an additional service warranty. This is the first time I ever had to use their service warranty, and it saddens me to know that the security I had felt wasn't real.

I purchased a $4,000 Samsung television at Best Buy and paid for the extended warranty. In August, 2007, the television was not working properly. Two servicemen arrived and told me they couldn't find anything wrong with it and said maybe it was the cable box. The problem persisted and got progressively worse, and in January, 2008, I finally called again. A different serviceman called before coming out on January 30, asked what the TV was doing, and said he didn't need to come out because he knew exactly what was wrong with it, and he had to order a part, which would arrive in approximately three days. I received a telephone call on Feb. 2 that the part had arrived, and we scheduled for it to be installed on February 7. In the meantime, my television stopped working completely.

On February 6, I received a call that the technician had an emergency, and the service call would have to be re-scheduled to February 12, 2008 (today). Today I called Best Buy Service because I had not heard from the technician, and I am informed that I have to be rescheduled. The next available service appointment is February 29th! I paid $431.25 for this service contract, and my television has not worked properly for over six (6) months, and is out completely now. This is not acceptable, and I am furious.

I have paid for a service that is not provided.

I purchased a 56 Toshiba almost 3 years ago. I had also purchased their extended warranty. On December 14th 2007 I called Best Buy about a problem with the picture. They had the TV picked up on the 20th by A.T.S. They told me that it would be no longer that 2 weeks. After 2 weeks I called this company at which time they informed me that Best Buy still had not yet sent them the authorization for the repair.The company said that I would have to call Best Buy myself to get the ball rolling. 3 weeks later they returned my TV, but the problem was not fixed.

The company replaced the screen and did not even bother to inspect the picture before sending it back. I had to call Best Buy and get another authorization # for this company to try and fix it a second time. Best Buy sent one of their technicians out to inspect the TV. Their inspector said that it was the tubes that were going bad and could be repaired on site and not be removed from my house, but he could not replace them because the company that originally tried to fix it would have to do the repair. A.T.S. refuses to fix the TV on site and said that if it was the tubes that were going bad it would take at least 1 month to repair. I called Best Buys Corporate headquarters and informed them that I did not want these people try to repair my TV again, they told me that they did not care about who I thought should fix it, their policy is their policy. This statement comes from the highest person. I will never purchase anything from this company that does not care 1 bit about its customers.

I brought a 30 Samsung widescreen TV on 02/04/08 from best buy; seemed like a good deal at the time. Got it home and opened the box. I noticed the styrofoam was cracked. My son helped me lift out of the box that's when we noticed the top of the TV was cracked. We take the TV back with the receipt. We told the manager that the TV must have been dropped prior to our purchase. The manager examined the box, which had been cut at the seams to get the TV out of the box. She determined that I dropped the box and therefore would not exchange or give a refund.

I called their customer service line to complain, which in turn called Ms. Black the store manager. They stated there was nothing they could do as the store manager states you damaged the TV. They suggested I call the manufacturer. Samsung representative was bewildered as to why they would not take it back. He stated that most store will take back such items and return to the manufacturer who would replace that item. This is an outrage. I feel that this company should be forced to change their policy or shut it's doors. To have a policy as strict as theirs, every box should be opened and product examined before leaving the store. I asked for the district manager's name and phone number and the store refused to give me this information.

We don't have money to throw away, we spent $367.49 on a broken TV.

I bought a JVC hdila TV in May of 2005 from my local Best Buy, and a service contract to go along with it. In August of 2005 my TV stopped working. I called Best Buy to have someone come out and check the TV; they replaced the lamp and ballast. In January of 2006 the lamp went out again. I called JVC, and they sent out a replacement lamp; I installed the lamp. Everything was fine until July of 2007. Best Buy came out and replaced the lamp again and did not find any other problem. I just had the lamp replaced yesterday 2/1/2007, and the service tech once again did not find anything wrong except the lamp. I found this to be unacceptable considering according to JVC, the lamp life should be between 4,000 and 6,000 hrs. He told me as far as he could tell it might have had 2800 hrs. on it. JVC says there must be something wrong with the TV to be burning lamps out this often with so few hrs. on it.

Josh at our local Best Buy said the life of the lamp is more like 3,000 hrs., and if their tech did not find anything wrong with it then it would be up to JVC to pay for a certified JVC tech to diagnose my TV. Why did I pay for a service contract if Best Buy can't seem to find anything? It sounds to me like they are parts changers waiting for my service plan to run out. They did not want to contact JVC over my problem. I was told to contact JVC because they see no problem with the lamp lasting so few hours.

I had purchased a 37 flat screen for a total price of $981.99. The sales girl had mentioned for me to apply for Best Buy credit card with deferred interest 'til 2009. She advised me to go to customer service and inform them of my intentions, so I did and expressed in great detail I wanted the deferred interest, which he replied no problem. It didn't take long and I had been approved for $5000.00. I said "Great", and again he reassured me it would be deferred interest. I was given Best Buy Mastercard. I phoned and spoke to Trista at which time she informed me she had spoken to her supervisor; the reason I was given Mastercard is because I was not approved for the regular Best Buy card, and there was nothing that can be done. Is there anything that can be done?

Financially, the added interest on this purchase will add burden to my finances.

I purchased a Mitsubishi WD-57731 DLP Television. I have had the TV for 1.5 years, and the ballast has gone bad. Best Buy came out to look at the television and said they had ordered the parts and would be in the following week. I called Best Buy PSP coverage phone number. They told me the parts were on backorder, and the expected delivery of the parts is Feb. 8th. That is 1 month after they said they would have the parts.

They also said they don't know that the date they have given the men--Feb. 8th--is accurate, and it may take more time. I asked to be connected to the corporate office to file a complaint, and they said they were going to transfer me but hung up. The PSP is definitely not worth the effort.

I bought a Phillips 37 Flat Screen LCD television at the end of August 07 and noticed after less than 2 months, that there was discoloration blotches when the picture went to black. I contacted Best Buy customer services and they scheduled a technician to examine the situation. The technician spent less that 5 minutes with he unit. he did not even log the serial number and provided me no paperwork documenting that he had examined the unit. After several weeks, I had heard no word from Best Buy.

I called to get an update on the status and was told that there was no record of a technician looking at the unit; a new service call would have to be scheduled. A new date for a service visit was scheduled and I had to take another day out of my schedule to accommodate this second visit. The technician never showed up, only to call saying he understood the situation and would be contacting me shortly with additional information. After receiving one phone message from Best Buy Parts department, I was informed my part was on backorder and would be arriving on December 26, 2007. This date came and went.

In the interim I have many numerous calls to Best Buy to try to bring this issue to a resolution was subsequently informed, after being transfered to several departments that the technician would need to make a THIRD visit to verify a part number which he stated was required by Phillips in order to fill the service order to replace the LCD panel. The technician again never showed up.

I have had my TV worked on for some time by Best Buy, and I had not received any info on the class action lawsuit. I still have the TV, and it went out again. Now, the fourth time, Best Buy just wants to fix it and call it a day(again). I don't want to have to worry about this TV again: a $2500.00 paperweight.

October 20th I called Best Buy to fix a yellow spot in middle of 52 inch Zenith LCD. October 23rd Electronic Laboratory came to home and said the part needed to be ordered. November 16th they come with wrong part. Electronic Lab put the TV against wall, and it slid down and hit tile; and afterward there were black spots on TV, but Electronic Lab denies that TV hit floor, and said that black splotches on TV was caused by part that is needed. So I waited for part to no avail. I contacted an attorney who wrote to the companies involved on December 17, 2007.

On December 21st Best Buy said that I was approved for replacement of my television because Zenith is out of business, and that part is no longer available. Today is December 28th, and I called to get conformation number to get replacement on TV and I was told that since Best Buy ordered the part, that order needs to be canceled before a conformation number can be issued. I cannot understand why they would approve a replacement but not issue a conformation number to replace the TV? I cannot understand having to cancel an order for a part that is no longer available? I think they are just trying to jerk me around.

I paid for a television that is now broken with no possible way to fix it. I had to hire an attorney to try to get TV repaired or replaced. I am having my guts eaten out over a stupid television from a company that does not give very good customer service. Every time I call, I am told that I should have a conformation number within 2 days. Now, today I am told that it'll be 2 days for them to cancel order for a part that does not exist. I just don't understand why I cannot get these people to get their stuff together and make a customer happy.

I purchased Plasma TV, 42. Upon opening, the screen was badly cracked. Best Buy refused to exchange it, and said it was my fault. I took the unit home in a pick-up and rode with it. It was a smooth ride. Very carefully I brought in the house. I can't imagine this TV breaking from anything I did, but Best Buy would not budge. Repairs would cost more than the unit costs. I wrote a letter to the CEO because no one else would hardly listen. I doubt I will ever hear from them.

My kids actually pooled their money to pay about $1,200. for this unit. It's worthless at this point. The only option Best Buy offered is to sell us another one at a discount price.

On December 24 my wife and I purchased a 32 HDTV. After opening it on Christmas Day and setting it up per manufacturer instructions, we found that there was no picture. On December 26 it was returned to the Best Buy Store only to be told that we must have damaged it because the screen was cracked. This was never damaged in any way by us either in transporting or setting it up. Basically we were called liars by the store employees, and were refused a refund or exchange. Our only recourse has been to dispute the charge with the credit card company and contact the Kansas Attorney General.

Total cost was just under $900.00 which we are out, not to mention the mental anguish this has caused.

In Dec. 2004 we purchased a 44 HD Zenith TV (Model #E44W46 LCD, serial #0088852522). In mid 2006 we replaced the projection bulb at a cost of $450.00. Shortly after the screen developed a blue shadow. Today (12/25/07) that shadow is a yellow-green screen with a 4" shadow down the right side of the screen. We have never paid more and received less for our TV viewing dollar. Zenith won't respond to our requests, and the Best Buy store manager told me it is not their problem. I responded to him that we purchased the unit from Best Buy (reputation) not Zenith.

We paid $2,000.00 for this new age TV, and the quality is awful. I will not return to Best Buy.

We spent $3,800.00 on 11/11/07 on a television and calibration. Two appointments were scheduled for the television to be calibrated; both times we spent our entire day waiting on them. They were supposed to be here between 12 and 5 pm. The 2nd appointment we received a call saying that they were overbooked and could not make it until 8:30 pm; this was unacceptable as we had already been waiting since noon and had plans that evening. We were told we could reschedule a third time. This appointment was made over three weeks ago, and they told US the time and date so how could it be overbooked unless they made the error? They have had my money for over a month and a half, and I still do not have what I paid for. When I call to talk to someone at that store the phone rings and rings, then hangs up on me.

We have had to spend two afternoons not being able to leave the house because they said they were coming-- only for them to change the time at the very last minute. Best buy does not care about their customers; they just want the money.

I have purchased a Sharp 46 inch 1080 p LCD TV from Best Buy. When I purchased the TV, Best Buy had 3 units in stock which the sales man showed me on his computer. He also told me that the unit will be delivered on the 9th of Dec.; the night before they called me from the warehouse and told me that they don't have this unit available. The next possible available date is 27 Dec. on first-come, first-serve basis, so I may or I may not get a TV.

So now I am trying to cancel my order. I called the 1888 number, have been on hold for 3 hours, and the lady told me that I need to go into the store. I then went to the store and waited in the line, and when my turn came I told the lady that I wanted to cancel my order. She asked me to wait and called another customer in front of me. Then when she got done with her, she told me that she can't cancel the order because her system was down. Now today I am on hold again with the 1888 number, and GOD only knows what's going to happen.

I purchased 2 Samsung televisions in March of 2006. One is a 42 the other is a 50 Both have been giving me problems since I purchased them. the 42 has been the most problematical and the current problem. On August 25, 2007 I called to report a problem. I have had the same problem twice before. Each time it took the technician more than a week or two to come out to repair the set. I waited probably 3 weeks this time. When he called, he asked me if I was having the same problem. When I said yes, he said that it was a waste of his time to come out again, that he would order a part. I insisted that he come out. He did and said that he would order the part.

I waited for another month before I started making phone calls to Best Buy service cepartment. I was lied to. I was promised that they would determine if the tv should be replaced. I was told that was why the part was never ordered. The part magically arrived yesterday If this is confusing, just try dealing with Best Buy yourself and you will understand.

Two weeks after purchasing the set the ballast went on the set. I had to wait two weeks for a replacement. At that time, I was told to purchase an extended warranty ($500) because parts like the bulb is expensive but is to last 10,000 Hrs. I paid $4000. for the set at that time 2004. Two years later the bulb did go when I called the service guy he tells me the bulb is not covered buy the extended warranty. I paid $475. for a new bulb.

I purchased a 37-inch Insignia TV and 2 days after the one year anniversary it went dead. No picture sound or anything. I watch TV probably 1-2 hours a day. Many calls to get help and guidance for this worthless TV and nothing. They said that since it was out of it's warranty they would do nothing. I could either take it to a shop or throw it out. It was out of there hands. A $1600 dollar TV should not go out just like that. I will never spend another dollar in their store again.

I have a 50 HP plasma TV less than 1 year old, it stopped working completely 3 weeks ago. I was given a name of Advanced Video in Baltimore for repair. I have not yet received a phone call from this company and they will not return my phone calls. I called the customer service number at least 12 times and have been left on hold for long periods of time. Finally on April 6 they said they would get me a name for a new service company, they did not get me this name until April 9 after I called Best Buys Corp. office. Today is the 10th and I still have not heard from a service person.

I have been looking to buy an HDTV 42 inches or bigger, plasma. I found one today in their sales flyer, it was a Samsung 42 inch plasma, on sale for 2999.00. Since I am a rewards card member I received a special 12% off discount for this weekend only. I thought okay, that is a pretty good deal. However once I was reviewing the paper, I noticed that Sears has the exact same tv on sale for 2299.00.

Therefore, I called Best Buy and asked if I could price match with Sears and use my rewards card discount. I spoke with a lady named Hillary and was told yes, then she also asked another lady named Jess, who said yes also, but only if Sears had the television in stock. I said okay and then called Sears to see if they had it in stock, they said they had one left. I am sick, I have the flu but I thought this is too good of a deal to pass up. So I called Best Buy back and spoke to a gentleman named Jordan. I told Jordan that they have one left at Sears and I have my rewards card membership discount card.

He said I could use them both, I said "Are you sure" and he then said Yes.

Therefore I got out of bed and drove 10 miles to Best Buy. I give the flyers to the salesman and he says sure, and then calls for Keith M, who is the manager in Electronics to finish the price match. Keith says "Absoloutely not". I said "Why not??", he said "Because I wouldn't be making any money on it if I gave it to you at that price, I can't even buy it at that price"

I told him, that isn't the point, I was told by three different members of your sales team today that you would honor both. He said they were wrong. I continued saying "But that is not my fault, I got out of bed, and drove down here" I called twice just to make sure... He said "I am not giving it to you at that price and that's final." I said, you don't stand behind what your employees tell your consumers, and he said not when they are wrong. I was then so angry and asked to speak to the manager, I was told General Manager was out but I could speak to another one. I said fine. So up walks Jason, whom tells me right away that whatever Keith says goes, he says thats crazy to even think you could price match plus get the sale price!

I can't believe it, they act like I am nuts! I then just leave. I did ask for the customer service number I could contact with my complaint and they told me it was pointless, and turned around and just walked away. What poor customer service! I bet I spent 5000 bucks there just last year. I am getting ready to build a house and was going to drop another 10000 there probably but after this no way, and I will tell everyone I know to not go there and how they acted and what level of customer service they give.

I bought a Sony T.V. July 8,2005. I had to have it repaired 3 days later. Again in Nov, 2005 and again in Jan 2006. The last time they refused to repair it, they said it need replaced. At time of purchase I bought Best Buy performance plan for 4 years. I have repeatly asked them to replace the T.V. and they say no. They give many reasons varing from day to day including they say it is Sony's problem contact them.When I contact Sony they send me back to Best Buy because of the performance plan.I just want them to replace the T.V. I gave 2,250. for this T.V.