Lucille Roberts - Self-Renewing Contracts

My daughter Diane ** joined. I gave her permission to have the monthly fee taken from my checking account. This was 18 years ago and they are still taking the $19.69/month. I cannot get them to stop. This is nonsense. You can't get anyone by phone and all the locations have closed in my area.

I've emailed Lucille Roberts to let them know that I wanted to cancel my daughter's membership since November 1, 2011. All of those having problems with getting your money back, contact the Better Business Bureau.

This is horrible! Lucille Roberts has the worst customer service that I have ever encountered in my whole life. Their phone representatives are rude and very unprofessional. They show no care or compassion or offer to help in any way. I'm pretty sure there are a few women in one small office that handle all claims as I get the same people every time I call.

Do not join this gym. You will regret it. They steal by charging your account even after the contract is over. It happened twice to me that my bank had to change my account number. The representatives do nothing to help your situation and dismiss you on the phone. I don't understand how a well-known gym with so many locations can treat their customers like dirt.

I am being billed monthly despite no longer being a member. I contacted customer service and was told that the monthly charges would cease. They have not. I am still being charged monthly. I am unable to complain via their website because despite charging me every month, they no longer recognize me as a member.

I became a member on 5/6/2011. My member number is **. When I joined, I got a copy of the classes that were included in my membership. Everything was fine for over a month and then one day, I went to take one of my classes as usual, and I was stopped at the door. I was told that in order for me to take that class on that day, I had to pay $40 extra.

on or about feb 8th i joined a gym through what was exlplained to me a contract i could opt out of at anytime - without membership fees - and i was further told that the membership would be charged on the 8th of every month. well, not only have i been charged before the 8th of every month but now they are talking what they refer to as "service fees" every 6months which was taken from my account on june 27th - do the math i havent been a member for 6months and when i contacted customer service because noone in the actual gym wants to be bothered... the man i spoke to refused to give me a supervisor stating that one was not available on this day!

I signed a year contract in Oct 09 and paid it off in Nov 10 and was told that if I didn't renew it then, my card would cancel and I wouldn't be able to come to the gym. I found out that they were still taking monthly payments out of my account for Dec, Jan and Feb and they overdrew my account. When I called all they could say was that I could cancel an account that wasn't supposed to exist and I couldn't get my money back.

I had a two year contract with Lucille Roberts starting April 2009. In September 2010, they called me to tell me that my account had expired and I needed a new account. I was surprised since I had about 6 months to go, only to be told I had to sign up for a new contract. I signed another 2-year contract to be called 2 days later, saying that they had made an error and I still had 6 months left. They said they would fix the situation, except that they started charging me for both accounts. I kept going back to the place and calling. They said that the manager was working on it and that there was no direct number to customer service. After two months of this, I googled and found a number for customer service, since it wasn't advertised on their website. I was calling numerous times. Finally, they fixed the accounts to stop charging me for both. But when I said I just wanted to cancel the new account, that I was forced into purchasing, they said they would still have to charge me the $100 cancellation fee. But they understood that no fault of mine was involved in this horrific breakdown in system organization.

I joined Lucille Roberts with my niece in August 2002. We were advised that there were no commitments and we can cancel at anytime. We went maybe two or three times. So in November 2002, I tried to cancel our membership (I was paying for the two of us). They told me the only way to cancel was in writing. I sent them a letter requesting they cancel my membership. In October 2010, I come to find that they never canceled my membership. They have been withdrawing money from my bank account for the past eight years. I never realized because it never said Lucille Roberts on my bank statement. It just stated draft.

I always pay my bills on the computer, so that was nothing different to see on my statement. I called the Kearny location, where I joined in 2002. They said I must call the New York office. When I finally got a person on the phone, she was not very pleasant. I asked to speak to a manager. When she finally granted my request for the manager, she (Cassandra was her name) was not very pleasant either. She told me I had a contract (which when I joined, they stated there were no commitments) and I am not getting any of my money back. She said the only thing she can do for me is now, cancel my membership (funny, no letter required). I requested a copy of my contract that she said she has, but I have yet to see it and it has been two weeks.

My bank looked back in my records and I realized they are charging my account more now than when I joined (per person). I never received any correspondence from them notifying me of any increase in dues (which would have alerted me to the fact that I was still paying). The woman mentioned that Lucille Roberts sent a letter in November 2002 (after receiving my request to cancel), stating that they would only cancel my no-commitment membership if I paid them something like $120 and some change. I asked for a copy of the letter and she said she does not have a copy, they just have a note in their computer that one was mailed to me.

Even if it was and even if I was in any kind of contract, was the contract an eternal one? They told me they received my letter to cancel, after my so-called contract was up. Shouldn't they have canceled my membership? Shouldn't they have notified me of a kind of increase in membership dues? I see that they have done this to some many people and have gotten away with it. How can they still be in business?

On July 1, 2010, I faxed this letter to Corporate office for which I received a confirmation receipt. "My name is Mrs. Selinet **, the purpose of this letter is to express my sincere regrets for the need of my account cancellation effective July 1, 2010 due to high risk on what is my first pregnancy at age 37. I thank you in advance for your understanding. If there is anything I can do like freeze my account for one (1) full year I would, since my due date for this pregnancy is February 2011. If there is such freeze please reply back to this letter and I would make any changes needed.

On August 24, 2010, I was still charged a fee of $22.46. I put in a claim with Sovereign Bank; however, on September 22, 2010 once again I was charged. I then received an overdraft fee from my bank who put in another claim #** and closed my debit card for which I will have to wait 5-7 business days to receive a new one. I lost my first child and now that I am pregnant again, I don't need this pressure.

I tried calling the only number on the website 1-800-872-5824 and after several rings it hangs up on me. I tried to log in to the website but it bounces me back and will not allow me even though I am registered. After trying to call corporate I got through someone who said that the number I called was another location in NY. I was given 1-212-734-9717, where I can't reach anyone either. I need to be credited for the amount of $79.92 and this includes the overdraft fee from the bank.

On 5/20/10 I signed up to join this gym and later on in the day my sister was interested in joining this gym as well. As a favor I put the first payment on my credit card for her, I spoke to the representative at the front desk who informed me that there will be no additional charges made to my credit card. She never informed me that I would be forced to pay multiple payments for my sister monthly. I explained to the corporate office multiple times of this situation, but they refused to do anything and said I "signed" a contract. I then proceeded to explain that I never signed a contract and that I was never informed that by paying one month for my sister out of the kindness of my heart would enlist me in a one year contract.

According to the male representative I spoke to he stated to me "Oh yes you did get a contract for her the first time she used our facility". He then proceeded to tell me that she has yet to use their facility and she has never been there. I spoke to multiple representatives at this location in New york who mocked me and spoke in a loud unprofessional tone with me and told me "Oh well that's the way it is miss". I'm outraged that a company could do this to a paying customer in acquired multiple overdraft fees since I never expected them to keep charging my checking account.

According to them I was explained the terms and conditions and I signed a contract when I asked if they could pull up recorded conversations for quality service they denied stating they don't record conversations. I then questioned how they had the ability to confirm that I was explained the terms and conditions of my sister's contract, they said "We just know". I'm disgusted with this company, I myself work for a major corporation and I plan to make this event public. I can't believe the way I was treated when I tried to cancel the account that they fictitiously stated I signed up for. They said, "oh yes that will cost you as well $104.00". They should be ashamed of the image they portray.

When I asked Sherry if there was anyone else that I could discuss this with, she said she was the "highest" individual in the company and that there was no one above her. I asked if there was a corporate manager or a CEO she said, "yes Mr. **, but you're not talking to him, send in your complaint to the following address: Lexington avenue box 3332 NY 10028. She also refused to provide me with her last name and was sighing on the phone after I questioned her authority to reprimand the young woman I spoke to in Bayside. I'm disgusted with this company and I'm looking for help. Does anyone know another number to discuss this issue with besides the 212 number, they all need a lesson on how to be professional.

I needed a yoga class for stress. I told "Natasha" with LR, that I only wanted to try membership for a month to see if I even liked yoga. She said that she understood and took my debit card number while at the same time assuring me that it was just a formality. I made sure she understood that I wanted nothing to do with an automatic membership renewal. I only went to LR three times in January and so I decided that I did not want to renew my membership. I tried to call the number LR (Austin St.) provided. They told me that I had to call that number but no one answered! I tried calling the entire month of February.

Finally, I believe it was late February or in March, someone actually picked up and I explained that I did not want to continue at LR. The person I spoke to was very rude and said that I had signed a contract and that LR would charge an expensive "early termination fee." I then told my bank that I would not authorize any more payments to LR. I tried contacting the City of NY and the State of NY Consumer Affairs Dept. in addition to the BBB, but have received no help.

I suffered a stroke in April and this problem with LR is hurting my credit. I really need help. I cannot use their service anymore, even if I wanted to continue with them. Their business practices have left me avoiding all gyms and fitness centers. They have hurt my credit and I had to make sure my bank stopped paying them since they had my debit card number. They charged me for a couple of months before I was able to go to the bank and have them stop payment to this business. LR then sent me a bill and threatened me with a collection agency.

I have been a member of Lucille Roberts since 2005. I hadn't used their facilities the last couple of years but had been paying their monthly fee of $21.00 a month although I was not in a contract. Three weeks ago I decided to use their facility and had inquired on their new promotion which was less than what I was paying. They had these young girls working there. They look like they were still in high school. Anyways, the girl told me about renewing my contract (which wasn't effective for another 30 days since I had just made a payment for the current month). She told me I had 30 days to decide if I want to keep the membership or not being that I didn't start as of yet. So after hearing about another local gym that had better facilities, convenient gym hours (LR opens at 9 am in my area which is too late to work out in the mornings) I had decided that gym would better suit my needs.

I called LR to cancel my membership and encountered the rudest, no-class representatives and quote on quote "supervisors" in my life! They talked over me, asked me questions as to why the worker at the gym told me that I had 30 days when it was only 3. How the heck am I supposed to know why "their" employee gave "me" misinformation? Needless to say, the "supervisor" hung up on me without ever cancelling my membership. I would never suggest anyone signing up unless you have no other choice. I ended up losing money on something I have not used as of yet and for something I was misinformed on. Who can afford to sign up at two gyms?

On April 1, 2010 I received a letter indicating my membership had been cancelled. I was dumbfounded! I have been harassed by a fellow member and I was punished. According to the club manager, Jen, my cancellation was a precautionary measure. I received a call from Dana the District Manager who indicated that I cost the club two sales when I asked Jessica not to call me "hun" when leaving a message for Jen to follow up my complaint.

It sounds as if anything will be used to justify the position. I can appreciate supporting ones employees but why only believe the employee? Especially those that share private corporate information; such as delayed payroll. The specifics behind the complaint are: The Linden NJ clubs management has received numerous complaints about Sasha, a member. Unfortunately, on March 22nd I was told that the DM can do nothing about the member. I had asked to speak with the DM but Linden staff, prior to April 1st, told me contact with the DM was prohibited. On March 29th, I received a letter indicating a complaint was filed against me; coincidentally after the troubling member received her letter.

On March 31st, I reached Jade at the corporate customer service line. Jade informed me that restricting access to DMs is not company policy. The member breaks rules, is disruptive and confrontational. For instance, she saves 25% of the floor for members that come in the middle of the class if at all. Several members have voiced concern to the club's management, a letter has been sent home to her advising the practice is not permitted yet she continues. During class she walks around chatting with her friends and disrupting those around her. If another member is distracted they could seriously injure themselves. This is a huge liability for the club.

She has verbally attacked me and two other members. There is some concern that she may retaliate by damaging vehicles in the parking lot which does not have cameras. This is a liability for the club since members have voiced concern for our belongings and nothing is being done. With regard to my interaction with her, it began when I first joined the club. Apparently I took the spot she had reserved for a friend. I moved and noticed the friend was late continuously. I therefore resumed taking the saved spot and she called me a cabrona. I understand Spanish and informed her of such.

One cold winter day the clubs vestibule was full. She tried to squeeze in behind the group and proceeded to leave the door open as she could not completely fit. I asked her to close the door and she began to curse me. I told her to refrain from cursing me and that set her off. There were several witnesses to this event. I have confirmed at least six members can validate my concerns. Unfortunately, this is being disregarded. Today April 6th, several members called me to advise that Sasha (who was cancelled as well) is back. She was reinstated but not me.

What must current members think? If they complain, or if staff is not a fan of a member, they may get kicked out too. In closing, when I enrolled I was concerned that, given the price of membership, members wouldn't behave properly. My original concerns were validated. I am saddened that all stakeholders customers included are not valued. If the cancellation stands I would hope to be refunded the monies paid for registration as the problem is not mine.

I purchased a gym membership on 1/27/07 that was for 2 years. I was told my membership would expire on 1/27/09. I went to the gym religiously despite the nasty conditions and unprofessional staff for a good 1 1/2 years. Well, in September, my wallet along with all my credit cards were stolen. I had to cancel everything and start fresh of course by the time I got my new card I was behind in my payments. I called immediately to provide my new credit info. You can never reach anyone their office is always closed by 4pm and the wait time during open hours exceed 30 minutes. For months, I tried to get someone on the phone and at the same time I was unable to use my membership.

Well, finally in Feb. I was able to get through (yes you read correct Feb. 5 frigging months later) I was told I would owe for Feb. even though I hadn't been to the gym in 5 months was denied access when I was obviously trying to correct this issue. I was even told that if I didn't give notice that day in Feb. I would be charged in March (can u believe the bs). I explained to the girl I never signed a contract stating the member ship would continue until I cancelled. She stated while I had signed the front page the clause was on the back of the contract (what kind of bogus mess is this?)

Well now its 2010, I still haven't paid for the 4 months I owe and I refuse to until the additional month is removed. I've called numerous times and contacted the BBB, the company has yet to respond! I read so many complaints about Lucille Roberts, this is terrible at what point does the government step in?

I purchased a 1YR PTF Gold + 1YR Free FLN membership by Credit card on 12/21/2009 from Lucille Roberts in Forest Hills,Queens,New York 11375. I specifically told them to make the membership effective on 12/26/2009.This was a Christmas Gift for my wife. The enrollment date is 12/26/2009. The Expiration Date is 12/26/2011.On the official membership card itself it says,"Valid 12/26/2009-12/26/2011. My wife said she did not have time for the membership,so I tried to cancel/terminate the membership on 12/26/2009. I was told that I only had three(3) days to cancel the membership and that started from 12/21/2009 thru 12/24/2009.

I feel since I told them to start the membership effective on 12/26/2009 and it says,"Valid,12/26/2009 I had three (3) days from 12/26/2009 to cancel. I think it is so unfair that Lucille Roberts won't let me cancel this membership due to a tecnicality because they say I had three days from 12/21/2009 not three days from 12/26/2009.Practically and person you ask would agree with me that the cancellation should be from 12/26/2009. I think this tecnicality reflects badly on this company. I feel this tecnicality is unfair and deceiving for the common person who is not a lawyer. I wish a law could be made to change this disceptive techicaliity. I wish I could boycott this business. Does anyone sympathize

On 5/23/07 I joined Lucille Roberts. During the sign up, there was a black out in the shopping center Lucille Roberts is located in. The salesperson could not print out my card, I had already made my payment. I left with the other paperwork (no membership card). I didn't go back immediately, and soon found out I was pregnant. Due to the fact I was high risk, I was not able to work out. I went to the gym to defer the membership so that I can resume after I had my daughter. When I went in to defer my membership, the salesperson couldn't find my membership. At that point, I had paid a few months of my membership, and even had a letter sent from their corporate office. The woman basically ignored the letter and told me to contact the corporate office. So I have no membership on file, so I can't work out there, no one answers the corporate office phone, and they have consistentaken $23.00 from my account for almost 2 years. I have called, emailed and sent letters...not a single reply!!!! What a scam. I will never ever ALLOW a single person that I know to join that gym. My concern is that my 2 year sentence is almost over, and I do not want them to renew my contract.

I have been a member of Lucille Roberts since April 2009. I signed myself and daughters as well after the salesperson said that there is no commitment if we all signed up. I noticed on the card that it says 1 yr membership. I called custeromer service to cancel my membership and was hold for a very long time. I spoke with customer service to no avail. I then asked for a supervisor. The rep was not helpful and got very rude. Sherry the supervisor was just as rude and did not and would cancel my membership without having to pay over $150. That is ridiculus. In today's time - cancelation fees can be and should be removed. Now I am stuck paying for a membership to a gym I no longer use. THIS IS NOT RIGHT! I asked Sherry who is her superior and she said she is it - she runs customer service and there is no one above her.

Started a 2 year contract in August 2005, should have ended in August 2007. Lucille Roberts continues to deduct money monthly. When you try to reach them on the customer service number the line is either busy or you remain on hold for extremely long periods of time, and you can only contact them during the hours of 9-4 with no one available between the hours of 12-1.

There is never any notification of them renewing your contract after your original contact is up, all contracts become monthly self renewing contracts in order for them to get through the loop hole of the law. Not fair to consumers. When you finally do get in touch with someone they tell you they needed it in writing you wanted your contract cancelled. However when asked to fax notice of cancellation in order to avoid any further deduction, you are told they don't handle things in that manner. ***I have been charged $20.98 per month for a total $314.70, so far.

i signed up for a 1 year contract in 07 and im still being charged. when you try calling the customer service number you never get anyone or its busy. i never in my life had to deal with something like this ive be trying for almost a year to speak to a person and see why i am still being charged. A good friend of mine is going through the same thing with this gym. This is not fare what they are doing. they make it so easy for you to sign up but nearly impossible to speak with a customer rep to get this issue resolved. Please Help!!!!

the way times are now i need every little bit of money i get. and it hurts be when i see they keep taking out over $26 out my account. This is making me feel so helpless and lost on how to fix this issue with them.

I signed a 2 year contract with lucille roberts 3/6/2003, my contract was due to expire on 3/6/2005. With out my knowledge or consent lucille roberts has been charing my account from the date of expiration until 2/27/2009 i was frustrated and outraged that this company had been charging me for a membership that i thought was terminated. I payed a visit to my former gym and asked why was i still being charged and i was told something about a roll over contract and that there was nothing i could do about it, that it was stated in my contract which is a bunch of bull, i would have never agreed to those terms.

This explains why my account was often coming up short when i was sure that i had enough in my account to cover my bills, i just feel so violated and helpless. These people need to be stopped.

This is the second time that I put a complaint against them. I Signed one year deal for lucille roberts gym and i stopped going over a year ago. They keep taking money out of my bank account, they stopped and started all over again. I contacted my bank and they said that i should put a complaint against them. I never signed a paper saying they would automatically take money out of my account. Nor did i sign a 2 year membership.

I joined Lucille Robert's on July 24, 2007. The card states 1 YR Membership. I also signed up my 17 year old daughter. When the membership card expired, my daughter and I stopped going. If Lucille Robert's checks the computer, they will see that both my daughter and I stopped going in July of 2008. My husband just informed me that he has seen automatic charges to my credit card in the amount of 52.48 per month. The credit card company confirms that Lucille Robert's has been charging me since July, 2008. They never sent me correspondence or called me to confirm my membership or sent me a new mebership card. This is

I have thus far paid 367.36 for a service that no one informed me that I was entitled to. This is at a 30% interest rate. This is deceptive business practice, and feel that I should be reimbursed by them so that they will discontinue this scam.

i had a no contract membership, and the manager told me that i egt charged only 15 a month.

SHE CHARGED me 54 a month instead

I bought a membership at Lucille Roberts I believe it was in 2007. And at the time I advised the lady that I would want something flexible as I go on alot of vacations and I want to be able to freeze my account whenever I need to. I was told that would not be a problem. When it came time to act upon this... it was not done because when I called to freeze my membership because I was going out of town for 1 month they said unless it is somewhere where there is No Lucille Roberts they cant do that, then when I went out of country they froze my account but I still had to pay for it.

Then last but not least, I got married and once I got married I called to tell them to cancel my account, they asked me for proof of address I advised them I had my credit card bill that is all other than that I have my marriage certificate with my husband's name and I can give them some of my husband's mail with his name and address on it and they insisted they needed either a Bank Statement or Change of Address from the Post Office or a lease for the apt.

I advised customer service I have no such thing because I am coming from NJ to Minnesota and so there is not Post Office mail for Change of Address and we were moving into a new apt after a month or 2 so why would I put my name on a lease that is about to end. I argued with the customer service rep with no positive feedback, not to mention it took me nearly 2 weeks to get a hold of someone because the Phone would not go through.

They then sent a letter to my previous address in NJ, which is what Customer Service told me after giving them my new address they still sent it to NJ and I have yet to receive either that lettter or any new letter they may have mailed out to me. Nor have I received any kind of refund. Not to mention they were charging me twice a month???? This list can probably go on and on, and my frustration is yet to stop here. I work hard for my money and when you are not using something and have a good reason for canceling your membership the company should honor it.

I joined Lucille roberts in October 2007. There was a special going on which is pay as you go for three months, meaning there is no contract i pay for the month that i attend the gym. After the three months was up i noticed that i was still getting charged $53.29 i called and spoke to a representative and they told me i was supposed to call and cancel it that's why i was still getting charged. I said fine cancel it now. They told me that it has been canceled this was in the ending December.

Now 1 year later i noticed on my bank statements that they were still charging me for the whole year. I try contacting customer service and i can not get in contact with anyone i always get busy signal or it rings then the busy signal come on. and noone answers my fax.

I have been deppresed over this Lucille roberts took $697 from me with out me even knowing i even called my bank they told me that someone has been keying in my information monthly. im am so sick over this i feel like there robbing me and i cant do anything about it.

I was a member of Lucille Roberts for several years in the NYC area and was overall happy with my membership. I had a self renewing contract which seemed very convenient at the time. After starting a new job, I joined a different gym offering deals through my work, and called and cancelled my membership with Lucille Roberts via phone. This was February 2007. When I called no one made any mention of calling or mailing customer service so I naively assumed that no further action was necessary and my contract had immediately been cancelled. I have not stepped foot into the gym since that date, and have been paying dues at another gym since them.

Imagine my chagrin when I finally noticed that L.R has still been billing me all this time to the tune of 29.14/month, or about $520.00. I had not noticed because I have a joint bank account and the statement of my check card went to a different address than the one where I live. I called the customer Service office and was treated extremely rudely by sherry, the head person there. She refused to help me and said all she could do was cancel my membership, and refused to send me anything written formally cancelling my membership.

I immediately blocked L.R. From being able to access my bank account, and called back the next week to make sure they had cancelled my account. This time another rude employee, Jessica, told me that no, my account had not been cancelled and she would do it immediately, which I found infuriating. I finally got a letter in the mail saying that my membership had been terminated. I realize there is virtually no way that I can get my money back since I cancelled my membership via phone but I want to help prevent Lucille Roberts from stealing from other people the way they did from me.

over five hundred dollars spent on a membrship that i did not use. anyone in their office could have looked up and seen that i had not been in the gym in months but i did not receive a single call or email.

I had a 2-yr Contract at Lucille Roberts gym beginning 10/06. The monthly $19.75 was deducted from my debit card all along until August 08 when it suddenly ceased. I had not received any notification and therefore I stopped using the gym and waited to see if I would be notified. I heard nothing until November 24, 2008 when I received a notice that I owed for August, Sept, October and November including a late charge of $10. and a service charge of $5.50 in the total sum of $94.50.

Upon receipt of said notice I contacted Lucille Roberts and I was told that my debit card had expired in August, 08. They insisted that they sent computer generated notices, however none were received. I intended to cancel the contract at expiration after my September payment was deducted. I am willing finish out the contract with the August and September payments but I am NOT willing to pay anything after that and certainly not other fees when they failed to notify me. What are my options?

I called to straighten out my account because for over a year they have been double billing me and I just caught on to it.I proceeded to call and when I did the customer service representative told me it was my fault that i had to cancel my original membership when it expired however no one ever told me that and if thats the case if it was ended they shouldn't have been charging me they should have started a new account. She then said that she would send the paperwork to billing so i could get a refund and said it would take 3-4 wks and i still have not gotten my 300-400 credit.

First, the terms of my membership were misrepresented to me -- I was told that my membership would start on my first visit to the gym. Later, I was told that it started on the day of the transaction.

Second, I made arrangements for my monthly fee to be billed to my credit card. But without any other notice, I received a collection notice stating that I owed fees for many months and that the debt would soon be referred to a collection agency. When I called to inquire, a customer service rep told me that the card on file had become inactive (this is true, I had changed banks) and claimed that attempts had been made to reach me.

I certainly never got any written notice. I have, over the last month, gotten a large number of phone calls that were either hang-ups or a murky recording starting in mid-sentence that gave no information but demanded a return call -- if these were attempts to contact me, they were inadequate, communicated no information, and in fact seemed designed to harass rather than contact me. Third, customer service seems designed to prevent clients from finding resolution to concerns or complaints. The customer service rep to whom I spoke gave me no information. When I asked to speak to a supervisor, she claimed the supervisor was in a meeting. When I asked for the supervisor to return my call to discuss my concerns, she claimed that no outgoing calls could be made. Finally I go the supervisor's name, and with still another request, I got her ID number. (Caroline, 1108.) The whole experience was appalling.

What happened is that Im trying to cancel my membership from the gym, because I'm not using it, and when I call I wait for more than 20 minutes and nobody helps me. Im paying for a service that I dont use, Im losing my money.

The problem I have with Lucille Roberts is that I sign a contract for membership for two years. They took the money directly out of my checking account. When the two years was up I didnt recieve a letter nor a phone call asking me to renew my membership. I thought that was the end of that. This was in 2003.

They have been stealing money out of my checking account up to Feb, 2008. They stated that I had to call or write to cancel my membership even thought I have not use the gym since July 6, 2004. I thought that all business ask you do you wish to renew your membership.

They have been taking money out of my checking account for four years. When I close the account and open up a new account. They could no longer steal for me. That when they start sending me letter for payment of $210.00. They have never try to contact me before.

I thought that all business ask you do you wish to renew your membership. They have been taking money out of my checking account for four years. When I close the account and open up a new account. They could not longer steal for me. That when they start sending me letter for payment of $210.00. They have never try to contact me before.

I received a post card on June 23, informing me that I had an overdue balance due. The postcard was dated June 16. It took me two days to finally get through on their customer service phone number because it was continually busy. When I finally spoke with someone, the representative then informed me that, as of June 20th, I owed an additional month. I did not even know that my one year membership had extended past September 2007 (a year after I signed up for the one-year membership).

They claimed that they had sent two other post cards, but I did not receive anything. Although the company has my phone number, they never called me once. Instead, the representative claimed that they do not call their members about late payments. Despite my anger about this continual membership, I dismissed it because it appeared that this was what I agreed to in the alleged contract I signed (which I have no recollection of doing). I was truly angry though that the company had deliberately sent me a postcard only four days before the next monthly payment would be due, therefore forcing a person to pay for this additional month of a membership I did not even know still existed, particularly in light of the fact that one can rarely get through to the customers service representative. I believe that they should refund me for this additional monthly charge.

My gym membership expired with Lucille Roberts 2/23/2007. However, they continued to charge my account.

I called their customer service number 212-734-9717 and requested they cancel my membership immediately and refund my money for the past 3 months. I was refused my money back because they stated the contract self renews after it expires, however I was not made aware when I signed up. I asked the nasty customer service rep to fax me a letter stating the membership was cancelled. She claimed she couldn't fax, but would mail it to me and then hung up before I could ask another question.

I rejoined Lucille Roberts, and was told that if I paid up front, I will receive free teashirt, water bottle, and lower rates. It turns out that this was some kind of a contract that I paid in full without realizing it. To my knowledge I paid in full because of the free shirt and the bottle as well as a lower rate. I was never informed that I am obliged to be a member for two consecutive years!

I told the menager I would like to cancel my membership that will start in 06/15/ 2008. She was very impolite and unprofessional and said that I should have read what I signed. And here I must agree. I trusted the costumer service at the gym, that never mentioned I am in any type of a contract. The Gym advertizes itself as contract free...This is why perhaps I was not as vigilant as usually I would be!

I have a member ship for this gym, I was checking my bank account, and i noticed that they withdrew the monthly fee for may on may13 of 2008 without my permission. I am not enrolled with any automatic pay but i do pay with my card because they only allow money order or credit card payment. I was told that because i pay with my card that they are allowed to that. And i believe that that is not true.

I first spoke with a 1-800-number representative. Then they told me that they had nothing to do with it, that i should call the branch number at gun hill road and they also told me that they had nothing to with it. So they gave me a customer service number. And to my surprise they were closed. So Im now at a waiting game. And none of this was made with my consent or any approval. I also spoke to my bank but im supposed to receive a letter in 7-10 days.

They charged me with $41.32

I joined Lucille Roberts with the above mentioned membership number. This membership was initiated in February 2005 with a 2 year agreement. The payments were automatically deducted from my credit card each month in the amount of $21.85. It was my understanding that at the end of this 2 year agreement that these deductions would cease as of January 2007, but they did not. I didn't realize that these charges had continued throughout 2007 until I gave a close inspection of my credit card statements in December 2007.

In November 2007, I re-joined the gym with a different membership number and unfortunately I was unaware and uninformed that the previous membership was still valid. I contacted my credit card company and had all the deductions from the former membership suspended and put under investigation. I have tried numerous times to contact the gym's customer service line at that time, but I was unsuccessful. When I finally got through last week, I was told that I am responsible for all those payments because i didn't give them a notice of cancellation. I had a membership with this company before in 1998, and the deductions were automatically stopped after expiration. I don't feel that I have to pay for a membership that was supposed to have ended, and was not in use.

I went in to a Lucille Roberts gym in Yonkers, NY and asked if they had a monthly fee, meaning I wanted to pay for one month. It was explained to me that it would be cheaper to buy a membership but since I was moving out of the country to study, I wanted a one month only charge to use the facilities. She charged me $59.24 and never mentioned that they would take out further monthly installments or that there was a 30-month cancellation fee. I stopped using the gym the day before my month was finished only to discover a few days later that I had been charged another $51.24. I called the gym, and they rudely directed me toward a customer service number who rudely informed me of their 30-day policy and that the charge would stand. I definitely will never use any Lucille Robert's facility and will make sure everyone knows about this.

I am out $51.24 without any warning and no further recourse being unable to fight it from outside the country.

On May 25, 2007 I went to Lucille Roberts with my mom and was signed in with my moms free trial membership card; as my mom is already a member. I stayed for all of 30 minutes. Upon completion of my visit the sales girl told me about a sale going on for $20 per month if I sign up now with my debit card. I told the rep repeatedly that I was not ready financially. She stated. "Sign up now, and you can come back and pay the difference later." I gave the girl $20 cash and told her worse case scenario, if I don't return you can disregard my application. I told her I would be back next week, but I did fill out an application. When I left I was under the impression that I had a balance to pay before I became an official member. A contract agreement was not set because I did not complete my payment. I never gave my debit card during this interchange with Lucille Roberts programs. The sales girl called my house several times, and I told her several times I was not ready: I would contact them in the near future. I also told them don't worry about the $20 deposit.

I never once got a bill until now! If I would have known I was binded for 2 years from a bill since June, I would have complained then! After this day I never returned to Lucille Roberts until I received a bill in the mail stating that I owe $154. I then called the customer service number on my bill (212-734-9717) and was told to ask for Frank Strong--of which there is no such person according to customer service. The customer service representative I spoke to proceeded to disregard my story with no attempt to investigate. She then told me in order to cancel I must pay a cancellation fee, my account # that I never even new I had states I visited on several occasions: 7/17/07 at 9:55 am, 7/19 at 8:03 am, and 10/2/07 at 3:32 pm. This is outrageous because I have proof that I was at work during all these times. I told the Lucille Roberts representative this over the phone, and she still did not even attempt to investigate or hear me out.

On 1/2/08 I went down to Lucille Roberts at the location this all began (70-24 Austin St.) and spoke with a manager named Elaine, and she told me she would give a copy of my bill to her district manager and someone would contact me that same day. I have yet to have receive a call. I also attempted to show Elaine the copies of my time sheets signed by my employer stating my whereabouts the times someone allegedly visited under a membership in my name. She told me she did not need them and never looked at them. This is a terrible way to do business. If someone would have fixed the error I might have considered business with Lucille Roberts in the future; but now I will tell all my friends and family to go elsewhere. Please help!

I now have an unjust account cancellation fee and membership fee that I can't afford to pay.

I sign up for a 1 year membership with Lucille Roberts on 03/25/2006. My payments were set up to be taken out automaticaly from my account. One month before my year contract was up, I received a letter stating that the location where I signed up, Myrtle Ave, was closed due to a water main break and that any payments due were suspended for the moment. Two and a half months later I was informed that the location was reopened again; however the last payment from the year was not taken out of the account and neither had I received a letter billing me. After a couple of months I received a letter from a collection agency requesting a month payment. I thought that it was for that last payment, which I called Lucille asking why they reported to a collection agency without contacting me first? I sent the payment and $60 dollars over that was billed and I thought it was part of some late charge or something like that. I received another billed this month and when I called Lucille Roberts customer service, they told me that my account was still active and that my contract says that after the membership is up I have to call to cancel the payments. I think that is really deceiving and misleading. I signed up for 1 year contract and my expectation is to be cancel after the year is up.

60 dollars overpaid and also bad credit report being and I was contacted by credit collectors now asking me for 60 dollars more.

I went in the a few years back. I actually went to the gym one time and I am still being billed for this and I want to stop the monthly payments being taken from my account. This is ridiculous, I have been paying it for years and never used the membership.

I signed on to Lucille Roberts' 2 year contract which expired on February 2007. I just received a collection notice stating that I owe 2 months of membership fees.

I called numerous times only to hear a busy signal. When I finally managed to speak with someone I was told that I had to pay the fee because my 2 year contract automatically renews!

The customer service reps were not helpful and had a poor phone disposition.

I have a no committment/no contract membership. I told the young lady at the desk, I travel a lot for business, and that I'm out of the country more than in the states. Can I freeze my account, I was told yes. I came back, I lost my card, and asked for a new card, she gave me another card which put me on a two year membership, there were no questions asked, just a replacement card. I called lucille roberts costomer service, and they told me I had signed a new contract.

I believe something fishie is going on. Why would I sign a two year membership, when I know I'm not going to be their to use the gym. They stop sending me a bill through the mail, and started taking it from my bank. I tried to explain, the counter clerk made a mistake. What can I do, and How do I sue them. They're taking advantage of people. I work for myself, so there is no assurance that I can pay for it, thats why I have a no commitment, no contract. And the management in NEW YORK was very harsh and not trying to hear anything I had to say.

I've been trying to call the main office every day for the past 3 weeks and have not been able to get through. Please call me at 845-825-3389. I rarely check my email, so the way to contact me would be via phone. Thank you.

I have been a member of Lucille for over a year now. I recently moved but sent them a letter indictaing that i wanted to cancel my membership becuase they have no gym where i currently reside. I have yet to hear a response or phone call. I called them a week after i mailed the letter and was put on hold for over 2 hours. After waiting so long i hung up. They have horrible customer service representatives and they are always rude and nasty. I regret joining the gym

During my two-year membership with Lucille Roberts, I became pregnant. At the start of that condition, I froze my membership for the 9 months because I would not use the facilities.

Then I received a letter stating that the ONLY club in my area was closing, and I should submit for a refund of my membership. I sent the form back only to find they would not refund me any money.

They stated my membership ended in April, and they would not consider my "frozen time" as "extended real time". However, if the club remained open, I would be an active member. This practice seems unfair and I feel ripped off!

I signed up for a 2 year contract and wanted to pay in full. So I handed over my Discover card. I was told that it did not go through. So I handed over my Visa card. I then signed the receipt for the charge on my Visa card only. A few days later I saw that I was charged $322 on both credit cards. I called Lucille Roberts and was told to call customer service. I then was told to copy both statements and send it to them.

I should not have to lay out $322 for a company that charged me twice (within seconds of the first transaction). I cannot afford to shell out $322 and wait weeks to receive a refund. I think that the charge should have automatically been refunded to my credit card when I called customer service. There should be a way for the representative to look up the transaction. I had the receipt in my hand. I am now being charged finance charges from my bank and am in the overdraft for shelling out money for a transaction that should have never taken place.

I got ill and since I could no longer workout, I contacted the customer service department to receive instructions on how to cancel my membership. I got a note from my doctor like they instructed me and mailed it in on Febuary 1st & February 13th. Both times they claimed to not have received it. I also contacted them with a new credit card number since my original one was stolen and they did not record it. They have since charged me late fees and sent my account to collections for a mere $67. I sent my cancellation paperwork for a third time today and refuse to provide them my new credit card number again because I am not paying the late fees.

they have been deducting the montly fee for an additional 3 months and the contract has expired. plus i never went to the gym. and i was charged nonsufficient funds fees.

I am being fraudulently charged membership fees for services I am denied. My membership expired on September 22, 2005 and I can no longer use the gym, yet Lucille Roberts continues to charge dues on my credit card without my consent. I never received a contract. I did call their facility two months prior to the expiration of my membership to find out if there was an auto-renewal and did I need to write a letter reminding them that my contract is about to expire. They told me "NO". Now, after reading the multitudes of complaints online, I am finding out that they misrepresented themselves and are fraudulently charging fees on my credit card account and denying me services for the fees they are charging me. I did NOT renew my contract.

In February 2005, I cancelled my gym membership due to an injury and moving location.With the cancellation I sent a medical doctor's note affirming the injury.However, Lucille Roberts continued to bill me monthly even though I no longer was a member of their gym nor used their facilities. I called Lucille Roberts in March 2005 and told them I cancelled my membership and had mailed a doctor's note. I was told they were in receipt of the cancellation and doctor's note and it was a mistake on their part that I was still getting charged monthly.However, I continued to get charged in the continuing months.

In August 2005, I mailed another letter explaining that I had cancelled my membership in February 2005 and sent a doctor's note and that I should not be charged monthly for a gym membership.In December I received a notice that I was taken to collections by Lucille Roberts for not paying my membership fees since February 2005.I called the number listed on the letter (212-734-9717) and spoke to Collette who said that even though Lucille Roberts was in receipt of my February 2005 cancellation/doctor's note, I still must pay the fees listed.She said that it was not her problem and I literally need to pay up or shut up.

I asked to speak to a manager, John, who refused to give me his extension or location, as I told him I wanted to write a complaint regarding the terrible experience I was having with this organization.He yelled at me on the phone.Refused to listen to me and said I was lying when I recounted the story of what happened.He said he did not see the cancellation letter that I had sent.He refused to discuss the problem and would not transfer me to another manager or tell me the name of his superior who I could talk to.He even refused to give me the address where I could write a complaint. He said there was nothing left to talk about and refused to speak to me unless I repeated these words back to him, "I am done!"

I told John I hope the phone call was recorded as I have never been yelled at or treated like this before.I had to call the number back after John hung up on me and speak to Sherry who gave me the address.I am not sure what else to doas I followed their policy and wrote a cancellation letter in writing and included a doctor's note in Feb.2005.

My daughter started college in the fall. She goes to Seton Hall University. When signing up at Lucille Roberts in the spring this was a concern she had as far as signing any contracts. "Veronica" was very helpful and told my daughter (Courtney) not a problem as long as there is not a Lucille Roberts within 25 miles of her school she could cancel when school started, no fees. She then checked and said there was not a facility within the range and all my daughter would have to do is send proof of an address change and everything would be fine. NOT.

I tried discussing this matter with two very rude and condesending individuals at their so called customer service dept., (the number I provided)with no avail. We have since received numerous letters involving the mention of collection agencies getting involved and also the amount that is accruing with the penalties included. I feel my daughter was mislead, and taken advantage of. She is a very mature and responsible young lady and went there with good intentions and also a concern of what type of plan would work best for her considering her situation. I have sent two letters, I received a response from the district manager on the first one and she basically told me that was what the customer service dept. was for.

As a side note, I tried calling the gym many times to speak with Veronica to verify the conversation. Funny thing was I was able to reach her my first call and she basically confirmed my story. When calling back again ironically she was never working that shift. I do not have a problem paying Courtney's last month of dues, but I have a very big problem paying the entire balance of the contract plus all the late fees that have incurred since.

The rep. who signed me up fo rthe 2mth. no commitment package in Feb. 2005 failed to inform me that my membership would end in 2mths. only if I called ot cancel it. $384. Later, I am being told that I should have called and there is nothing they can do for me, I should have read what I signed and it is not their problem if I do not like what I hear. You would think that gym with a big name and reputation such as Lucille Roberts, the customer service would be a lot better. I am not going to take this at all!

I was a member of Lucille Roberts and I moved from Brooklyn New York in September 2005 to North Miami Beach, FL. I called the customer service number 212-734-9717 to cancel my account with Lucille Roberts Fitness since they don't have any locations in Florida. I spoke to a representative that told me in order to cancel my membership I would have to fax over a copy of my current bank statement and a utility bill with the new address on it to 212-734-4151. I faxed over my documents to the number I was provided thinking everything would be resolved since the representative seemed so helpful.

Two months later I received a letter that was forwarded to my new address in Miami, FL from a collection agency. Apparently my account was not closed w/ Lucille Roberts Fitness and that they were continuing to bill my bank account that I also closed from the move to a new state.

I had a month to month contract with a 30 days cancellation. I called to cancel using my 30 day cancellation notice on Aug.15th, Monday and was told that I would be cancelled as of October 13th because my month billing cycle ended on Sunday Aug.14th. On Sunday they are closed so I said I called the next business day which is acceptable in any business. I also explained that the contract reads 30 days and August has 31 days which would allow me to cancel before the next billing cycle which would be Sept. 14th. I also stated that the contract said nothing about a billing cycle. She hung up on me.

I was sent a letter which stated I will be cancelled as of Oct. 13th and if they did not receive this payment my acccount would be active again and will be charged once again. I did notify my bank not to pay the October bill but they said they could not stop it until the billing was actually done. The bank made a note that I called and have cancelled the contract with Lucille Roberts on August 15th. I am a college student and I do not think that Lucille Roberts has the right to continue charging me and I can't understand why my bank can't stop paying them. I feel I gave both Lucille Roberts and the bank enough notice. What are my rights?

My friend joined the gym and invited me to use a one week free trial guest pass. After 3 or 4 days I decided to sign-up and asked about the policies. As a student, I am no where near the gym facilities for more than half the year. I was told that I could do the stop and go plan and pay $5 to stop my membership and $5 to start it up again when I came home. I was told that my membership would not go into effect until the 14th when my one week trial was up.

I called the main office on the 13th to cancel my membership for the next month and they told me different things. For example, they mentioned a two-month minimum, and they said that my membership had already gone into effect. Since it does clearly state that all cancellations must be done 30 days in advance, due to their representative lying to me they wanted to charge me for an extra month. They also said that to stop my membership I actually had to call and pay $5 every month I wasn't home. This also meant that I would be on the same monthly schedule, so for example when I'm home for winter break one month I would have to pay for two months based on the cycle dates.

I complained about this and was told I should just completely cancel my membership and re-sign up in the summer, paying the registration fee again and not using the facilities over winter break. They said that they can not be responsible for what their representative's say because it was my word against theirs. I was upset at the complete lack of caring or effort in addition to the lies more so than money. Had I been correctly informed about the terms I would gladly have paid or worked something out. I refuse to do business with a company that cares so little about their customer and allows their representatives to lie. I went directly to my credit card company to dispute the charge, which they have done.

However, now I am getting billed directly from Lucille Roberts again. I have called them again, and their response is that they can not get rid of the charge and remind me that I signed a contract. However, the only thing the contract says in agreement with what I was told when I signed up is about the 30 day cancellation policy and because I was lied to about the day my membership went into effect I missed that. I am appalled at this way of doing business, which has increased by billing from $65 to $80 due to late fees. I would really like to know what action to take because, though it is obviously immoral, it doesn't seem very legal either.

Despite my calling and sending a letter stating that I would not be renewing my contract, Lucille Roberts continued to bill me monthly charges of $14.95 for 10 years before I caught the error. Their customer service representative seemed to find pleasure in being extremely rude to me. He denied every bit of information I requested, including their attorney's name and contact number or address.

Joined Lucille Roberts in New Jersey near my home after seeing ad that indicated no contract would be required and one could cancel at any time. Upon joining though found out that for the short period of time I wanted, a contract was required (23 months at @20.98 mo) I accepted. However, after one session in very hot weather, I have since suffered a mini-stroke, I am 71 years old my doctor has forbidden any further participation in a gym and limited activity of any kind. I have written customer service and they have not honored my request to cancel my committment. I have sent them a doctor's note but they want more statements from the doctor than he is willing to give at this time.

I called and spoke to Sherry who said my no commitment contract was cancelled, but not another contract for two years. I never commited to this two year contract, i moved to California where there is no Lucille Roberts. She was so miserable and rude the worst costumer service. She transferred me to John operator #1103 who was nasty and not helpful. He had a no answer for me before he even looked up my name. I called back and sherry was even more rude and told me I was not getting my money back. I asked if I could talk to John's #1103 boss, she said Tony was not available and did'nt take calls, how ridiculous is this. There is no customer service as far as I am concerned no one tried to help. I am still trying to get someone else besides these two people.