Lucille Roberts - Cancellation Fees

I called them and froze my account for one month. Then I called to cancel my subscription to the gym because I moved. They told me that they would charge me for one more month (June 2011) which is the procedure per the contract. I called them on 9/19/2011 to complain that they were still charging me & they said they had no record of the call saying that I wanted to cancel. They refused to acknowledge that maybe they had made an error. Also they refused to credit my account even for one month, let alone the other charges. They are not accommodating at all and I have heard they are this way with everyone who tries to cancel. Their business practices are highly substandard as far as trying to please the consumer. They are very accommodating though when you sign up and hand them a check!

I can't cancel my membership immediately because it requires a 30-day notice. I must call the above phone number but it is always busy. Today, it actually rang--for a long time. So I called the local club and I was told to write to them. I wrote on August 1 stating that my membership is still being charged. I am still dialing that same phone number but I wasn't able to get through so I filed a complaint with American Express stating that I wish to file a formal complaint as this is illegal.

I cancelled my membership from dissatisfaction. I was not aware or fully explained to about the total cost of membership. I was given and shown a price for membership which did not included other charges that appeared on the contract afterwards, such as bank, process, charges, etc. Furthermore, I later found out I was not given the option in the beginning to opt out from these additional charges.

I have been waiting approximately 3 weeks now for a refund. I search for their website on the net and located an 800 number for customer service, which happen to route me to the site which I opened my membership at. I spoke with Brook who could not provide any information for me about refunds. She said that I would have to wait until Monday to speak to the manager and that the Manager (Paula) is only allowed to contact customer service. The have no customer service availability at all.

Customers are speaking with instructors in which, in my case, had no knowledge of their contracts, pricing, procedures and refunds, nothing. It took seconds for them to charge my account and it takes weeks for me to receive my money. Better customer service is needed. There is absolutely no customer satisfaction and the girls at Fairlawn are rude.

They misinformed customers to get the membership. They lied to me. She told me that I didn't need to pay extra money to use the location by my house. I joined the gym in a different location and now they don't let me use the one that is close by me. I spoke to customer service and they don't want to help me out. They are very rude, and they told me that there is nothing they can do to help me out. They lied big time so I can get a membership then they don't take responsibility of their lies.

They don't say how much is the cancellation fee on the paper work. They are charging me $172 or some like that for canceling the membership. I explained to them that is not their fault. They will probably take me to collections and I have a good credit. It is not fair to pay when this people lie to customers.

To explore the $1 promotion for Lucille Roberts, Njoki and Karen went to visit the 50 East 42nd Street location in Manhattan on April 28, 2010. We were told that April 28, 2010 was the last day for the promotion. If we do lock in the promotion, we have until Friday, April 30, 2010 to cancel. During our session with the Lucille Roberts representative, she never indicated that there would be a cancellation fee. On April 30, 2010, Karen called to cancel promotion and informed that we would both not be obtaining membership and please cancel. She was not allowed to cancel the membership because they were unable to find any records (Customer Name, Debit Card no. or address) of signing up the for the $1 promotion. She was told to call customer service back on Monday, May 3, 2010.

Following customer service's directions, she called customer service on May 3, 2010 to follow up regarding cancellation. She was asked for membership card, we told them we did not sign up and do not have any cards as we did not obtain membership, but merely held the promotion with $1.00. She was told that all was cancelled and card would not be charged but there would be a cancellation fee. I told them I did not want either card charged and we should not be held responsible for a fee when we did not sign up for any membership but only considered that option.

I was told to call back to speak to supervisor Sherry on Tuesday, May 4, 2010 who proceeded to tell us we were responsible that our card was charged for the month and would continue to be charged unless we paid the cancellation fee. They could not waive any fees and could not deduct the monthly fee from the cancellation fee to pay the difference. There was nothing else that Lucille Roberts could do. In order to get out our contracts, we have to pay the cancellation fee.

I was charged in May 3, 2010 for $35.52 and in June 9, 2010 for $32.38. In July, I called the bank and cut off the debit card that the payments were going to. As a result, I have been charged for services that were never rendered.

I signed up for a 2 year contract. I did visit the gym twice. I then decided to cancel the contract. When I contact customer service, an automated voice tells me that I have to enter my telephone number in order to speak to someone. My number is rejected. I call the gym in Brooklyn where I signed up to cancel and they tell me that they have no access to do cancellations and refers me back to customer service.

There is no other way to get through to them. Now I receive postcards stating that I missed 2 payments but how can I pay if I cannot get through to customer service? This gym is a bogus scam and I would not refer the fattest calf on earth there. Now I am afraid that they have contacted the 3 credit bureaus. It is not fair that Lucille Roberts continue to charge me month after month. If they rewind their cameras, they will see that I have not been to their gym since first applying I believe in April 2010. Work and school is my focus right now.

I want them to stop billing me and to send me a letter or number where I can speak to someone and cancel their services from my life asap. Who knows an alternate number other than customer service?

When I did contact LR, which was in writing, because they never answered their phone, I explained my situation and asked to be released from my contract.

The woman I spoke to directed me to their website to retrieve a medical form. I printed the form, had my physician complete it, and mailed it in. LR sent me a bill for $221.75. I sent a letter to their offices in October 2009, explaining that I did not have an outstanding balance of over $200 and that I should not be charged a cancellation fee due to my extenuating medical circumstances. I would've kept my membership and paid my bill in full, except for my condition. I was unable to workout for over a year after a very invasive surgery and treatments.

I have not received any response to my letter as of yet. I am still fighting LR over this charge and am considering legal action. I have been inundated with overdue bills. Most are the result of my illness. I take full responsibility for them and have made arrangements to pay them off in full. I do not want my credit ruined over a bill that has been unfairly charged.

I opened a year membership at Lucille Roberts for me and my mother, assuming that a year membership meant, after a year, if you don't renew, you are no longer a member; otherwise, it should be called "a lifetime membership." Anyway, when I called them to ask for a number to cancel it, they gave me a telephone number that is constantly busy. And when I did get through, it was just a recording stating that they are out for lunch.

Well, I moved to a new state, still unable to cancel the membership; and my bank had refused to close my account because the automatic withdrawal from Lucille Roberts was still in effect. Needless to say, I received a statement from my bank that shows Lucille Roberts charged me twice after the membership had expired, and I also incurred overdraft fees from the bank.

When I called them, they didn't want to do anything to help me. They refused to refund any money, and when I stated my membership was over, they said, "There's nothing in the contract that states your membership would end." Huh? As I've stated, how can that be considered a year membership? Finally, I became so enraged with them, I decided to investigate if other people had similar stories, and wow! There are many of them out there. This needs to be put to an end. Just another example of "corporate America," out to screw the little guy! Thank you.

I had joined Lucille Roberts Gym for one year with the low price of $15 a month, which is actually not $15 a month. After a year, I was no longer attending due to the fact that they oversell memberships and there is not enough room for everyone to get in the class. After my year was up, I was not aware they just renew your contract if you don't contact them. My bank switched from Wamu to Chase so they were unable to continue to bill me, which I wasn't aware of because I thought I was no longer a member anyway.

Down the line I get a bill for $180 in the mail. I wrote and called them about the circumstances and was advised I still owe the money. I told them I was recently unemployed and would pay them $40 a month until I am paid in full at which time I enclosed a check which they cashed. Well, the next bill I receive has a late fee of $10 and a $5.50 service fee. So now I owe $165. I am not going to pay and extra $15 a month, so I am going to pay it in full just to be done with them. I strongly encourage people not to join this rip off gym. The low prices are enticing but they are in business by overselling memberships and counting on people not going so they can continue to steal their money.

My sister and I joined Lucille Roberts in July of 2007. We attended the gym as offten as we could, somtimes walking in to gym and walking straight back out because it was just too much people in there, which I'm sure was a health hazzard.

In August of 2009 we went to the gym where I attempted to scan my card it did not work, the attendant took my card and said "was your membership for two years?" I said yes she then said well you card has expired, she was extremly rude and refused me admission in to the gym, my sister and I walked out. Payments to lucille was made automatically from my account I contacted them to make sure that no more money be deducted from my account and left it at that.

In November I was filing my statements and noticed that Lucille was still taking my money for both memberships. When I called them to ask them why they were still taking my money a rep named Cassandra was extremly rude and called me a liar that I did not call to cancel, they refused to let me speak to a manager and put the phone down on me. I called back the next day and spoke to a rep named Dana she told me I can't prove it.

I asked for a manager again and was directed to someone named Sherry #1103 she claimed she was management and told me that I was getting nothing back and that was it she was extremly rude and had no customer service skills she told me it was my fault for not checking and that they had no record of me calling in the summer to cancel.

I have been robbed over $200 with Lucille roberts and I have had to deal with ill minded unprofessional agents who feel that they can talk to people as they want. I will never recommend anyone to join lucille roberts they are theives. I lost over $240 dollars as a result of this. Had the agents done there job effectivly and canceled the contract as they were told in the first place I would not have to go through this.

Me, my wife and my daughter went to Lucille Roberts Outlet on Central Avenue, Jersey City NJ in September '09. We enrolled my daughter in a 2yr programme based upon the info that we were told. My daughter did not attend in Oct., as well as Nov. '09. I recieved an email notice about a due payment. Calling Lucille Roberts at their corporate office is the most difficult thing, you have to wait on the phone 2o minutes or more to speak to someone. To enroll they answer in seconds. After many attempts to speak with an associate, I finally got through, but I have to pay an early termination fee of $167.41 plus $60.42 for outstanding dues.

This information about early termination was never convered to us. At their enrollment center they will answer all they are concern with is enrollment. They called my wife cell phone everyday with a "special" offer. The information given at their outlets is not in agreement with their contracts. When we came downstairs my wife and daughter went back to the office to clarify what we saw on the contract, again they were assured that they will not incur any charges for not attending. Their vebal and written contract are conflicting.

I had a two year membership with Lucille Roberts which ended on August 23rd. Received my credit card statement and noticed there was a charge on 8/24 for what I was later told was maintenance of my account. If my membership ended after two years - why should I pay to maintan an account that is no longer valid.

After one week of calling/continuous busy signal, I was finally able to speak to a very non-professional rep (I had to call at exactly 9AM - placed on hold for 20 minutes)who told me that there isn't anything they can do and stopping the billing, the only way they can stop charging me was that I needed to call and let them know but they can't reverse the fees because I din't call on or befoe 8/23/2007 to let them know I wanted to end my membership. My membership card said valid 2yrs from 8/23/2007 - what else do I need to do?

These people are so unprofessional, rude, uncaring and disrespectful adn most of all the Gym is AWFUL - never enough equipment, staff is LOUSY. The only reason I joined was because they were convenient to my home and I felt it was a women's only gym - I should be comfortable there - worst mistake I made. Wasted my money for two years cause, thankfully, there is a new gym in the area so I will nevr again use Lucille Roberts - would rather run in the streets ont he sidewalk before I go there.

The people are true scam artists - they do not tell you up from that they will continue to charge you after the membership ends - they sneak that in somewhere. Simply put it - once your membership ends you should not have to pay fees - but these scammers still continue to steal our money.

Awful service, poor organization and a disappointment considering all it's hyped to be - for women. It's women stealing from other women. Ended paying close to $75.00, I think. I called today with hopes that they will cancel my account - we'll see it that actually took place.

My membership finished serveral months ago. When the secretry offered me to renew my membership I told her that I can't because I am moving and I am not renewing. But to my surprize I got a mail forwarded to me by my privious super that I have to pay 106.42 because Lucille Roberts kept charging me. I am really hurt by this treatment and I want [them] to cancell what [they] charged me and give me back what [they] got from my bank account.

I signed up with LR gym in January with the understanding that if I moved to a location where their branches do not exist my membership would be cancelled without any questions asked. Being a foreign national my work permit is ending in October of 09 and I have to move back to my country Pakistan. I sent LR a formal letter from the HR department of my company stating that my employment with the company is ending in October along with rules and regulations about work permit visa holders. My membership was not cancelled.

They informed me that I will have to pay them a cancellation fee becuuse my documents did not include utility bills in my name which would prove that I had moved out of the country. I find this ridiculous because they are penalizing me for something that is not my fault and are going back on their statements made at the time I signed their membership forms. Their customer service line is always busy and there is a half hour hold. The above number is for the gym that I used and they refuse to cooperate and direct me to contact their customer service office. It's like a trap they have set-up so they can force money out of customers unnecessary. Can you kindly look into this request and have them cancel my membership.Please feel free to contact me.

Lucille Roberts has the worst customer service!! Their customer service line (212) 734-9717 is open from 8 or 9am to 4pm. Most people have to call during work hours if they have a concern. If you dont call at exactly 8am, the line is busy all day long and at 4 on the dot the recording pics up with no option to leave a message. I have been disputing a claim with them for a year now, faxing over letters and documents asking for assistance.

I cancelled my membership with Lucille Roberts. I paid the $47 fee to cancel and was told they wouldn't be withdrawing money anymore back in June and I just received a withdrawal fee for $11.71 from Lucille Roberts.

I recently received two post cards one in her name and one in my name, advising us that we owed past unpaid dues, fees, and late charges. I have not been to their facility in more then two years, and I cancelled my membership as the end of the two year term. Membership numbers 347G69770 and 356H46110. I tried calling several times the number they provide on their post card and it is ALWAYS busy, when it is not busy, you get a recording saying they are closed. I cancelled my credit card so that they would not charge me any more fees for a membership that I no longer have or want. I am also making a complaint with the better business bureau. Thank you for your assistance.

I told them I wanted to cancel immediately and I wanted a refund of my membership and the double billed amount. I sent in all the documents they asked for (membership card, contract, and copy of my bank statement of the amount double billed) I have finally recieved a check for the $107.38 membership but nothing regarding the mistaken double billing. This is the most unprofessional establishment I have ever dealt with. I would appreciate any help regarding this matter. The Lucille Roberts Customer Service number is 212-734-9717

I signed a contract with Lucille Roberts in May of 2008. I am 72 years old and because of herniated and bulging discs in both my lower back & my neck, which are shown through MRI, I was unable to continue with the contract. I tried to tell the manager of the Bohemia Center, Marilyn, that I was having a problem and was actually going to Physical Therapy 2 x per week but she was too busy holding someone's baby & refused to talk to me.

My doctor sent a letter to the main office explaining the problem but they continually deducted money from my Master Card every month. Master Card suggested I cancel the card & get a new number in order to stop them from charging me, which I did. I am now receiving threatening letters and both penalty and late charges from them. I am still in physical therapy 2 x per week and am only able to slow walk in my neighborhood for exercise. Phone calls in the past to this company are totally unanswered, if you are lucky to get the answering machine. You usually just get a busy signal. I have not been to the gym since July of 2008.

I received a past due notice again today 3/23/09 and called Lucille Roberts and finally got through to them and spoke to Jennifer. She states that my doctor's letter was not sufficient and that I had to pay a past due balance of $111.75 which includes late charges & service fees, and that they would continue to charge me $16.25 monthly. Master Card did fight them and was able to reinstate some of the monies that were taken out of my account. I called my doctor's office and they are sending another letter to the company.

I have been trying to cancel a membership for my niece for months. I was given the 212- number. No one answers the phone. When I signed up I was told that I can cancel anytime with no fee. I'm really upset because I think I going to close my account refuse to continue to take my money.

If I can not cancel and close my account. this will damage my credit.

I am disputing a withdrawal from my account from Lucille Robertss gym on 12/02/08 and another that most likely will be taken out at the beginning of January. I was told in order to cancel my account I have to be moving out of state and send proof of address which I did on several occasions. They received one document from me and then said another was not good enough, to send a bill which I did right after receiving that notice.

After that, I call every week and they said they havent received it and to send it again. I have been trying to cancel my account for 2months now and every time I call them to find out if they received my documents they give me a run around and tell me to try and send it again, meanwhile withdrawing $18.25 from my account every month they dont receive the documents, which they should have received on 3 occasions.

Please help me straighten out this situation because it will be affecting my credit if it goes on.

I have been trying to cancel my membership for months. My situation has changed and I am required straight home from work, since I no longer have a babysitter. The charges are putting my credit card over the limit. Contacting a customer service representative is virtually impossible, I cannot sit on the phone all day at work, as I am constantly left on hold to speak to someone.

I am constantly paying over the limit fees. It's causing a negative impact on my credit history. My boss assumes that I talk on the phone all day when I am on hold, this is affecting my job performance. THE STRESS ALONE IS CAUSING ME TO LOSE WEIGHT. I don't need a gym membership now.

I never heard anything. This last week I got a postcard notifying me of my late fees and 2 months of no payment. They say I owe them $48. The gave a phone number with stringent calling hours (9am-12pm and 1pm to 4pm). I called at 905am today, and the recording says they are closed right now. I call back 10 minutes later, and have been calling all morning, and it has been busy every time!

I refuse to pay my monthly fee and extra late charges. They are extremely unprofessional and are not proceeding to cancel my membership because there is no Lucille Roberts in the state of Massachusetts!!!

On November 7, 2007 I enrolled with Lucille Roberts. Before enrolling I explained to the representative that I was involved in a car accident and I broke my sternum, damaged my spine and have osteoporosis. I explained to her that two of the disc in my spine are deteriorated and according to the doctor I am not to carry more that five pounds. I also told the representative that, although is been a couple of years since the accident, because of my age (I am 62 years old) bones do not heal well and I have permanent dammage.

The representative explained to me that the one year membership can not be cancelled therefore, I should enrolled with a two year membership. The gold card, which is the two year membership can be cancel anytime I wanted or freeze it. What they did not tell me was that if I freeze my membership I have to continue paying my monthly dues. I bought a two year membership; a gold card.

I went to the gym on September to cancel my membership and was informed to call or go to the internet and cancel.

I sent Lucille Roberts a letter with a doctor's note and the proper form they indicated. They refuse to cancel my membership.

I feel I have been deceived by Lucille Roberts. I explained to the representative my condition before enrolling and seek advise whether I should or should not enroll. Why did she persuaded me buy a two year membership when she knew that cancelling is not as easy as they say?

It seems that in order for a person to cancel a membership, the person needs to be under a doctor's care for a period of more than six months, have significant disability and still be under a doctor's care to cancel.

This statement need to be written by a doctor if you want to cancel a membership. Is nothing like Lucille Roberts made me believe.

Lucille Roberts should make this statement clear to the customer before compromising a person to enroll in a two year membership.

A customer will definitely go for the two year instead of a one year membership, because of the advantage of cancelling whenever you want; as they say; a statement that is not true.

Last year (2007) the Lucille Roberts on Myrle Ave, Brooklyn NY has closed down foe 2 months, if not longer , due to a flood. I have tried calling thir customer service for several days (phone always busy) At the end I just send out my membership card and a letter stating that I want to close my account if the only location by my house closed. I opeded a membership with a diferest gym and forgot about Lucille Roberts.

About a month ago (October 2008) I received a letter from a collection company stating that I owe money to Lucille Roberts for the unpaid balance and for the contract untill January 2009. Again I try calling them, but with ne luck. The phone is always busy and I don't have time to try calling to see if it rings. So, the fact that they didn't get any payments from me for almost a year didn't bother anyone. I received no mail from Lucille ROberts from August 2007 until about a month ago. I haven't been to any Lucille Roberts location in over a year, nor have I heard from them, but they want me to pay them.

I sign membership to the end of year with lucille roberts, my contract is ending 12/31/2008. I reqested cancelation my membership end 12/31/2008. lucille roberts have my Visa # and they charging evry month from my acc $20. After i requested cancell my membership i recived letter asking for one payment of$120. i due anderstant i will be charged for monnth of november and december of 2008. i due not anderstand why lucille roberts is billing me for $120

i sign membership to the end of year with lucille roberts ,my contract is ending 12/31/2008 .I reqested cancelation my membership end 12/31/2008.lucille roberts have my Visa # and they charging evry month from my acc $20 . After i requested cancell my membership i recived letter asking for one payment of$120.i due anderstant i will be charged for monnth of november and december of 2008. i due not anderstand why lucille roberts is billing me for $120

In July 2002, I became a member of Lucille Roberts once I moved to New York and settled within my new position at an insurance company located on Wall Street. As the fall commenced, the classes decreased as well as the instructors. I found that the classes became infrequent because instructors were not available and class time was delayed because instructors arrived late due to last minute calls by management.

I am a working woman in the financial district with a tight schedule and the Wall Street location caters to individuals like myself, therefore it's an inconvenience when classes are canceled and instructors are late. I take physical fitness very seriously. I believe that the main idea of a fitness club is to ensure that a individual's mind, body and soul is nurtured by positive elements that include good organization, security, and flexibility. My second problem is the lack of organization among the employees and the lack of security. On several occasions, lockers have been clipped and money and personal items stolen, and unfortunately I was one of the victims. The employees did not express any remorse or concerns or desires to try to alleviate a growing problem at this location.

Also on two occasions, I signed up for the free consultation and I left messages, no one returned my call until a month later. There are too many inconsistencies within the gym amongst the staff and fitness classes.

I have contacted customer service of Lucille Roberts and the representatives told me that I would have to pay over $220 of cancellation fees and keep in mind that the cancellation fee increases every month. I have called and sent two letters and I have not received a response. I reported this to my credit card company since Lucille Roberts continues to bill. They sent me the response from one of the customer service representatives named Johanna Melo. I called her on her personal line and left a message. I have not heard from her or received any call backs from anyone. This has become a financial and physical inconvenience. Due to the frustration, I have not returned to Lucille Roberts since April and have found other alternatives, but I am still being charged every month.

In May of 2002, I opened a two year term membership, and I told the person that I only could pay for one year term and she told me it was fine but to contact customer service and let them know after a year. About three months ago I called and explained to them that within a few months I would need to cancel, that person said fine. I called on July 11, 2003 to cancel and Ingrid the customer service rep. told me I couldn't, if it wasn't due to medical or moving reasons I couldn't cancel.

I was told that I had eight payments left and that wasn't a lot of money; I told her it was and my personal problems come first, she said they was nothing she could do. After that I asked to speak to a supervisor and he was very nasty calling me a liar because I had never called before because there wasn't any record of me calling which I had but mysteriously there wasn't anything there. I asked to speak to someone higher and he told me there wasn't and the answer to me cancelling was no. He said that my personal problems wasn't a reason to cancel; I signed the contract and that was what mattered. I told him that I had worked for retail and that's not how you to business, was this a way to take people for granted and he said this wasn't retail and he had nothing further to say.

I first was interested in joining Lucille Roberts when I was told by my sister-in-law that Lucille Roberts was running a special were you could get a membership for up two years at 19.23 a month with no commitment if two people joined together kind of like a buddy thing. The sales person was very clear in explaining that there would be no commitment. I too was very persistent in making sure to ask several times if there would be any commitment. The sales person even laughed at me after assuring me for the fourth time that there would be no commitment. I would not have joined if I had to make a commitment. Now 16 months later I called the customer service department to cancel my membership and they are charging me a $200+ cancellation fee.

I'm a member at Lucille Roberts. I put my sister under my account so she could be a member too. My sister hasn't been going so she told me to go ahead and cancel her membership so they wont keep taking my money for nothing. They tell me I have to pay $156.00 in order to cancel that membership. I lost my job due to the tragedy with the Towers. I can't barely keep money on my account. Everytime they take $19.95 out of my account I get charged with a $31.00 overdraft so as you can see is $50.00 every month that i have to keep putting on my account for them and we don't even go to the gym, they are making easy money off us.

Maybe someone should look into the way they recruit and retain their members. They sign you up for a one-year membership, hand you a laminated card that clearly states "1 yr membership" with an expiration date. BUT the catch is when you no longer attend because you think your membership has expired, they inform you that on the "contract" (that piece of paper that you never carry with you) that your membership continues (even though the card (which you carry with you states "EXPIRED") and that they continue to take the money out of you account (if you are stupid enough to give them your number like me)!

Two years ago I signed a contract with Lucille Roberts fitness club. I was told several times that the membership would only be $19.99 and that I could terminate the membership whenever I wanted. I tried after about a year to terminate and was told that I would have to pay a total of $180. April of 2002, I suffered a heart attack and called Lucille Roberts again to terminate the membership. Again I was told that I would owe them money. I decided to wait until the membership expired which was in October of 2002.

Well to my surprise, Lucille Roberts is still take money from my checking account every month. This has caused me much hardship since I am currently unemployed and I have tried repeatedly to contact Lucill Roberts by telephone. My bank is charging me $15. to stop this company from withdrawing money from my account. There is no contract! it expired in October 2002.

I, too, was victimized by a "friendly" salesperson at Lucille Roberts on Sunrise Highway in Massapequa. She stated at least 3 times during our conversation that I was under no obligation to continue paying my dues after I had paid the equivalent of 6 months dues. She also said that I would get my second year free (buy one, get one free!!) if I continued paying my dues through the year. Well, I completed the year and wanted to make sure that I got my second year free. I called their Manhattan office only to be told that I signed up for 2 years (with a friend, no less!) I got no response about stopping the payment of dues, and I got no response when I phoned Suzanne who told me she never misrepresents the contracts. She outright lied to me, and to others as well. I'm in the process of filing complaints with the Attorney General, Better Business Bureau and I'm also going to contact the media. These rip-offs need to stop!

My credit card is being charged monthly for the dues for the contract. The contract is very misleading, saying one thing at the top, another at the bottom, more on the back, etc. I DID NOT join with anyone, yet it states that I joined with a friend. I joined the "No Commitment" program, which is explained near my signature; that's the only program that was described to me (several times at my request) and I was assured that there was no obligation after the six months' fee was paid.

I signed up for Lucille Roberts two years ago. I then lived in Brooklyn. They told me I could cancel my membership whenever I moved to a city where there were no club. I am from France so they told me that whenever I moved back they would only need to see a plane ticket and that would be it. Eventually I moved back to my parents. I wanted to cancel my membership. This was in June 2002. They said I needed 2 bills sent to my name in Paris in order to cancel my membership. That was new and since I lived by my parents all bills was sent to their names! I had none! They refused to cancel it unless i paid the difference which was of about $150. Everyone around me was so shocked that all my American friends and family called on my behalf. But nothing helped. Since June 2002 I have paid $20 a month, now my two years contract is over. I have paid $160 for NO reason.

I joined Lucille Roberts in February, 2001. I remember feeling a little swindled at the time because they offered one price in commercials and another when you apply for a membership. The representative I dealt with used a three-card monty type explanation of the different memberships available. I decided that I wanted a membership for ONE YEAR. I signed a contract as such. I later moved, and was told that I had to pay extended fees to cancel my membership. After the year had concluded, I emptied my bank account having been told this would close my account.

I have since moved three times and my mail has still not caught up with me. I checked with my bank recently because I never received a notice of my account closing, only to find out that my bank account had remained live because I was being continually billed by Lucille Roberts. I called the customer service line and was told that the fine print of my contract stated that my membership would not be terminated at the end of the year, but I would continue to be billed until further notice. I had NOT been made aware of this at the time of the contract signing. Now, unbeknownst to me, I was billed $270 in the overdraft protection of my bank account. Each time money was extracted, I was billed both by Lucille Roberts and by my bank for using overdraft funds.

I am furious that the customer representative was unwilling to be understanding to my situation, and unwilling to make any amends.

I joined Lucille Roberts in November of 2001, signing a two-year, $20-a-month contract. I was told that I could cancel at any time and not pay any extra fees. One year later, I moved to a different part of the city. This new area makes it inconvenient for me to get to a Lucille Roberts facility. So, a year into my contract, I call customer service and talk to "Sherry, operator number 1106." This woman snapped at me and told me I would have to pay $380 to cancel my membership. When I tried to ask why the price was so high, she snapped at me and told me "you just have to pay it" over and over again.

I tried explaining to her that when I had signed up, the woman had simply said that I could cancel at any time, with no penalties, as long as I had paid through each previous month. As I also explained, I have the credit card statements to prove that I have paid the $20.01 a month faithfully since I first signed up for Lucille Roberts. Apparently, none of that matters, and the "contract" has changed definitions in between the time I signed up and the time I talked to the extremely rude Sherry.

I was recently activated with the USA Army Reserves and am scheduled to be on orders for at least a year. I placed a call on 8/7/02 and spoke to the following persons listed as they ID themselves. I explained my circumstances and told them that I would like to cancel my membership.

I was asked for a forwarding address of my duty station. I explained to Jennifer that due to the nature of my deployment, my duty station is unknown at this time, however I have orders which were issued and that I will forward the orders to the appropriate address. I was told that the orders must specify where I am going and a date. I further explained that I myself do not know the whereabouts and even if I did I cannot reveal such information. I was told that without specifics I will have to continue with the contract.

I asked to speak to someone over her and was directed to John who stated the same thing and further went on to say that he did not know we were in a time of war and if that was the case he would have heard about it. John further stated that my contract had to be fulfilled if the necessary information is not on the orders. I explained that the orders I have are official and that they are easily verifiable to which he, John, stated that they do not have time to verify documents.

At this time I am awaiting a decision as to whether the contract will be cancelled. As a member of the United States Military I did not realize that I had to undergo such scrutiny from any organization. Furthermore I felt embarrassed and discriminated against. I have paid all dues since joining Lucille Roberts more than a year ago and to have a representative insinuate to me that being in the army does not mean your contract will not be voided (which I understand) is a direct insult to me and the organization which I represent.

Hearing the name Lucille Roberts generates trust in women, and so my mom and I decided to join the gym. Little did we know that disappointment was in our future.

We joined the gym being told we were doing it for $19.24 and we could cancel any time with one month notice. The pleasant receptionist also made sure she repeated this numerous times. She also informed us that we would be eligible to continue for this amount for up to 2 years.

With trust and great expectations we signed our contracts. Now after four months I wanted to terminate my mother's account for health reasons. I called the customer service number to do so and the representative enlightened me that I would have to pay a due for $116.63 if I wish to terminate. Appalled by this I tried to explain to the representative that this is not what I was told. In return I received impatience and rudeness from her.

I cannot explain in words the disappointment my family and I feel. Even my friends and colleagues were shocked by such behavior at Lucille Roberts. I also deal with customers regularly in my career. My job requires compassion and caring but nothing can be accomplished without honesty. Business is the game but trust is the essence for success. And I sadly can say that this is missing at Lucille Roberts.

I joined this gym on May 2001 because of the proximity to my job and my train. Because of the tragic WTC attack, my gym was closed since the attack and re-opened October 29, 2001. I have decided that I want to cancel my membership because of this tragedy and I am afraid of structural damage to the building (it is a block from ground zero) but they won`t waive the fees. I have a two year contract and they want me to pay off the balance. This is an insensitive response of their organization and in fact they charged me for dues on Sept 13, 2001.

I applied for a 2-year membership on Wednesday, January 31, 2001. Under some circumstances and setbacks with my job, I called to cancel the contract thinking I have 7 days to cancel. Well, when I called they told me that I have to pay an additional $33.78 for a cancellation charge.

Ok, here goes. For a monthly non-commitment charge for joining the gym is $39 and they were so kind to take me from a committed membership to a non-committed membership but since I want to cancel they need 30 days notice so they have to charge me for cancellation fees. I haven't even used the gym yet, and they are telling me that that is all they can do. They also told me that they can't satisfy everyone. That is all they can do! I can't afford $100 for something I am not planning on attending.