Lucille Roberts - Facilities

My wife was invited by another member to a free day at the gym. During her visit she was bombarded with high pressure sales tactics. My wife is Spanish, and English is a second language to her, yet she was very clear when she advised the sales rep, "I am not authorized to purchase a contract and I am only here with my friend for the 1 day". The sales rep told her she had to sign a form that allowed her the free 1 day access. Again Mery, advised that she does not want or authorize a contract. The sales rep told her to sign the form and there is no obligation to continue with a membership, that this was a 1 time charge to use the gym.

Our bank account has been debited multiple times now and Lucille Roberts, as they do to everyone, demands payment in full for a 2-year contract. We are forced to close our accounts and fight them in court. This type of conduct should not be allowed. Shame on this country for allowing such scams to continue for so many years.

A couple of months ago, I sent a medical freeze form along with the doctor's note. They claimed that they did not receive it. I was willing to re-send everything and they refused to accept. They make it impossible to get a letter to them and you can't go in person or fax. They are so rude. I would not recommend anyone to join this gym. They are clearly not trying to help their sick customers. I so regret joining Lucille Roberts.

I joined a little over a month ago. I have been there less than three time do to there limited hours. I was not allowed to enter the gym on 11/4/10 despite having my state issued ID. I was not told of this policy until that date in question. I requested to have my membership cancelled and was then informed of a cancellation fee for the first time.

At Lucille Roberts gym in Bayside the 9:15 am and 10:00 am classes have been over crowded for months. Complaints have been made to add a class but they did nothing. Today, I went to class and was turned away because it was too crowded. I do not want to go all the way there every day and be told the class is filled. I asked to talk to a supervisor, no supervisor. I called, no supervisor. They just want your money and to hell with you. My hands are tied.

I would like to know how we can get New Steps. The steps we have do not lock together. They are very dangerous. I have seen clients fall off of the steps. I have even seen Instructors fall off the steps when given classes and taking classes. Something has to be done. I don't want to break my ankle. This matter needs to be addressed immediately. This is a perfect time to get New Steps. It's spring time and a lot of people will be taking vacation and exercising outside. Please address this matter as soon as possible.

I registered my wife with Lucille Roberts two weeks ago and I did ask them if there was any waiting list for the cardio machines. They told me no and that she could come at any time. Unfortunately, this was a lie. They gave my wife a hard time on the second day that she used the gym. Someone asked her to leave the machine because this person signs her name on this machine even though she had a similar cardio machine next to it.

I asked for the manger and the manger told me that this is the rule. I told them, "Okay, but please try to be nice to my wife and don't yell at her." The manager accused me of being manly and she was claiming that I was trying to threaten her. She was rude and was very unprofessional wards in front of the members and in front of my wife.

A week after, my wife went there but she forgot her member card. They refused to let her in and when I asked them to check her name in the system, they said, "No, we can't do that," and as usual, they have been too rude and nasty to her. As far as I know, no such gym will refuse to let you enter just because you forgot the membership card. It is very clear that the manager takes it very personal. She thinks that she owns the place and that no one is above her

I worked as a Zumba instructor for this facility and never got paid. I did 2 classes on Monday, December 7, 2009 and Monday, December 14, 2009, both at 6:30PM. I received a W2 yesterday yet I never received a paycheck. I'm trying to get in touch with the corporate offices at 212. It is impossible. I do not feel that I should have to pay taxes on a service that I never got paid for.

1. there is a student in class that had a picture up at the front desk. it was really an inspration to all of us,because she is in the classs doing it. She is not some poster girl or one of those fake skinney girls on the T.V. It made the people in the back of the class feel that if she can do it so can we. We need all the help we can get.

2.Today was Monday Nov 9th 2009. I went to the gym the 5:00pm class w/Bonitawe were normally sch 4 Triple fat burner and then it was changed. a lot of the students including me was very upset. The class was good,but a lot of people left the class. We are paying for these classes and should be informed of any changes not surprised. Please let the staff in Linden New Jersey (LInden Plaza) C this complaint,because I think they will comply with the suggestions made by me Thank You,

They have the worse customer service known to man and seem to pride themselves on hiring the most moronic people you will ever encounter. The line is ALWAYS busy ALL DAY EVERYDAY and SUPRISE 4pm they are closed. You can never EVER get through to anyone to help with any issue. I have been trying to cancel my memebership that i shouldnt even be charged for!

I actually do not have a complaint. I have been a member for about 2yrs now and i am so happy i chose to join Lucille Roberts in stead of all the other gyms i checked out. The girls who are working are always so friendly and helpful. Its really great that you go to the gym so often, and the girls are so nice that you delevlope a relationship with them. The prices are very affordable, the service is great, then classes are excellent and the best part is they make sure every memeber is satisfied. Its really good that they set you up a night to show you how to use all the equiptment. I have not one complaint.

I actually do not have a complaint about Lucille Roberts. I have been a member for many different gymns and i have to say not one of the other gyms have been so friendly and helpful. As soon as you walk in the girls are smiling and always greeting everyone. The prices are very afforadble, the services are great and i really love the classes. I have not one complaint.

Customer service representative need people's skill to be able to deal with customers with respect with reference to tone of voice

I looked carefully for a month to month service Gym service and was told I can cancel at anytime with Lucille Roberts. Well I finally wanted to cancel and the I had attempted to contact Lucille Roberts customer service number 212-734-9717 to do so. Without fail, the line is always busy. Oh wait it gets better. I attempted to fax in a letter declaring I wanted to cancel service. The Fax number 2127349807 is also busy. So I sent letters and there were no responses.

When I call the 1-800 number or my local branch on Flatbush I was told constantly that the only way to cancel is over the phone, with a phone number that does not work. No wait even better . . . The only time the phone line was not busy was during the lunch period when an automated message was played. The automated system does not allow customers to leave messages.

After getting the manager to call and she confirmed that they canceled membership, they proceeded to charge my account anyway siting that I did not do it in the 30 days period. 30DAYS - Please note that after exhausting every means of trying to cancel the account, then jumping on the manager to do it and finally getting it done - these people have the nerve to tell me about 30 days!!!! Do not be fooled into joining this gym.

I guess Rucille Roberts don't understand mutual understanding. when i signed the gym,they never told me that they have so many rules. i don't understand what is the aim of exercise, for the rule of gym or myself?

it took great courage to go to a place where the staff there is not satisfying u and all the people there are laughing at you. today, i happened to have a little bit more time and i changed my clothes and took great courage to go there. but it is cold outside and i followed the staff's demand to change to t shirt but left a shirt inside. nobody would think this will trouble me in exercising. but the staff still insist on my changing this.

i wouldn't go there ever. and i called customer service for many times, and u know the result.i concede them so much but they would never concede even a little bit.everyone there exercise just like a prisoner, their gym's prisoner. they wouldnot allow anyone who just have a little bit freedom of their own habit. since i payed the bill, i have to pay it later on even i don't use it.

I left the location and left my I pod NANO in the facility. I contact Jazmine in the facility to let her know that I had left it at the gym and I would return the following day to get it when I worked out. I followed up the next morning. When I asked jazmine for my IPOD she said that her co-worker Tierra had borrowed it and would return by 5:00 pm 10/29 I could get it when she returned I was simply disgusted with the way this had turned into my personal belongings being borrowed from people that didn't even know me.

I asked her to call her so she could bring my IPod to me she reply telling me know she could not do that. I asked her to call the Location Manager she made me aware that she was the assitant and she could only give me the coporate number which she knew always had a busy signal. I was really very angry because I had been a member for 2 years and I was treated like nothing and I feel was violated not to mention that she let me know it was out of her hands and she did not give about the situation.

The value of the Ipod is $450.00 dollars if this facility was not responsible for my belongings I should have been aware of this since I called to see if she had found it I would have went out of my way to make sure that I would have got my IPod before the end of the day. Besides this facility does not put there customers as their # 1 priority and I am sorry that I choose them to meet my goals as far as weight management is concerned. I have a choice of who to do this with and I feel that the associates that they are hiring in these positions can not put the customer first.

I had followed up with there district manager. She said she would ge5t back to me I will follow up and go up to the facility by 5:00pm to retrieve my Ipod and let them know the actions I have proceeded to take on this particular branch in Hamilton NJ. Is this legal ? Or Unjust? Thanks

a personal trainer obtained my personal information and proceeded 2 CALL MY HOME on AUGUST 10 2008 a sunday evening & after buisness hrs until my husband interjected.I was at work at the time.Wat is so bad about this situation is the trainer approached me at the gym i told him then i was not interested i could not afford it also i was uncortable beacause he was a man.Why would i go 2 an all womans gym only 2 hav a male personal trainer?no men are allowed there except security or trainers at least thats wat they told me at the time of registration.

Not understanding his urgency for calling my home after hours on a sunday i called that tuesdayAUGUST 12 2008 which was my off day to cancel membership i hav a now 15 year old daughter there as well only 2 be told if i cancel i would hav 2 pay a cancellation fee of 150 dollars per person 2 be debited from my account in 2 weeks.i dont hav that kind of money & WHY SHOULD I BE CHARGED FOR TRYING TO PROTECT MYSELF & MY DAUGHTER!Not being able to cancel without penalty i immediately changed centers but records will show my daughter nor i hav set foot in a lucille roberts fitness center yet & we never will.

I sent a letter to Mr. Roberts on July 3, 2008 describing the deplorable conditions at his company's Wall St. location and asking for a pro-rated refund of my membership. More than a month later, I have yet to receive a response. On the same date, I called the company's corporate headquarters to file a complaint and while the representative I spoke with was very apologetic, she did not offer to bump the issue up the chain of command and I've not received a call back from the company even acknowledging my complaint.

This is the second time I've been going that NO ONE ever showed up and security for the bldg is not allowed to let clients in without an employee. A trainer arrived,(7:45 AM) and we were allowed upstairs. When I left at 8:30 AM no one was there. I was unable to reach ANYONE at the customer service number. I will continue to send in complaints as long as this happens whilel I attend this gym.

I'm spending my HARD EARNED money to be healthy by attending a gym that located in a very convenient place, but unable to wait ALL DAY for an employee to arrive, because I have a job that I take seriously.

My car was broken into. They smashed in a window. My purse and phone were taken. Police said Lucille Roberts parking lot represented 1/4 the robberies in the town. They refuse to get better lighting and or surveillance cameras.

This location has too many members and their toilet has only 3 stalls. Not enought exercise machines for the number of members not enough room for classes. When I signed up to be a member I was under the impression that this is an all women gym but every now and then you see men there. When I asked about that, they told me that it used to be a co-ed place and those men had a life time membership that's why they're still there.

There is no physical damage yet but because it gets very crowded there (esp. from Monday - Wednesday nights)I won't be surprise if something happens

I joined the gym on 1/14/06. There was equipment not working then and some of the equipment still does not work. I have osteoporosis and I informed the ladies at the time of joining that I wanted to ride the bikes to build up my bone density. I did not come to lose weight, nor did I need a personal trainer.

I feel that Lucille Roberts, with equipment that does not work, has not provided the service they offered. I feel that Lucille Roberts broke my contract and I wish to cancel.

I have been a member of this facility for 5 years with good standing, since Maria Valencia became the manager of this club she has been rude and very unprofessional,after making several complaints about this to customer service and not yet have I received a call back,Is this how your managers are trained to treat the customers,I demand to be treated with respect from this club, this club is also very unsanitary, the bathrooms are not clean, members come there to workout and loose weight but are faced with the workers at the front desk eating and drink during there shift, they are also rude to the instructors, we have lost several good instructors due to this rudeness, the babysitting room is closed most of the time, management allows the members to have their children on the floor while they workout, that can be very dangerous.

The Forest Hills location of Lucille Roberts health club has TOO MANY members. No matter what time you go there every machine is being used and the classes are too busy to get into. There is always a 1 1/2 - 2 hour wait to work out. They have ballons up and promotions to bring in new members..yet there is no room. There is never a locker open either. You must sign a waiting list to use a machine which I was not told about during the sales pitch. That waiting list is always a 2 hours wait.

And I want my money back as I paid in full for 2 years in advance. I asked for my money back on day 1 and received nothing. I was told to "call corporate"...which I have done who told me "unless you have a medical condition or have moved we can not help you". I just want my money back so as I can join another health club. Many members are very frustrated. The employees provide no resolution or comfort.

The location is too small to handle the amount of members. And a 1 1/2 - 2 hour wait is unacceptable. I have paid for a service I do not feel I am being provided as most nights I walk in to the health club and have to walk right out without ever working out. And the employees are rude. The hours of operation are very limited. Mon-Thursday 8am-9:30pm, Fri 8am -8:30pm, sat 8am-3pm, sun 9am-3pm. Forest Hills is a town inhabited mostly by professionals working in Manhattan. 8am is not early enough to open as most people are on the train by then. And staying open until 9:30pm is not late enough as most don't get home until 6. It causes most people to have to attend during that small window in the evening..which I would think is the reason for the overly crowded health club...except it seems to be like that at any time.

So I am not able to work out or have my money refunded. This is very frustrating and as a consumer I feel I have been ripped off as I paid for a service I am not being provided nor is anyone trying to provide.